Business communication, etiquette and presentation Books

Book SynopsisThe Pop-Up Pitch is a radical new approach to help you create the perfect presentation, combining three key elements of persuasive storytelling-simple pictures, clear words, and powerful emotions-that together motivate audiences to pay attention, learn something new, and make effective decisions.The Pop-Up Pitch weaves together the latest insights on visual cognition, behavioral economics, and classic story structures in an easy-to-learn and inspiring storytelling algorithm. In this new era of remote, work and online presenting, it delivers powerful and persuasive outcomes for time-limited professionals dealing with complex ideas, attention-deficit audiences, and the evolving challenges of modern meetings.

Read more less

Book Synopsis

Read more less

Book SynopsisFeeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to: Craft your messagePrepare and rehearse effectivelyEngage your audienceManage Q&A sessions Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Read more less

Book Synopsis"Anyone who comes to pitch on Shark Tank should read this book first!" --Barbara Corcoran, ABC's Shark Tank "I have seen literally thousands of companies trying to raise capital and know that a great pitch deck is critical. This book gives you the playbook for creating yours." --Naval Ravikant, cofounder and CEO, AngelList "I raised twice the amount of money I set out to in a mere five weeks. I'm naming my firstborn child after the Evans." --Slava Menn, cofounder and CEO, Fortified Bicycle HOW DO YOU LAUNCH THE VENTURE OF YOUR DREAMS? Get Backed isn't just about startup fundraising. It's a handbook for anyone who has an idea and needs to build relationships to get it off the ground. Over the last 3 years, entrepreneurs Evan Loomis and Evan Baehr have raised $45 million for their own ventures, including the second largest round on the fundraising platform AngelList. In Get Backed, they show you exactly what they and dozens of others did to raise money--even the mistakes they made--while sharing the secrets of the world's best storytellers, fundraisers, and startup accelerators. They'll also teach you how to use "the friendship loop", a step-by-step process that can be used to initiate and build relationships with anyone, from investors to potential cofounders. And, most of all, they'll help you create a pitch deck, building on the real-life examples of 15 ventures that have raised over $150 million. What's in the book? * The original pitch decks and fundraising strategies of 15 ventures that raised over $150 million * Email scripts that will get you a meeting with angel investors, venture capitalists, and potential board members * Pitching exercises developed by startup talent beds like Stanford University's d.school and Techstars * A breakdown of the 10 essential pitch deck slides, how to create them, and what questions you should answer with each * An overview of the 5 main funding sources for startups, the pros and cons of each, and who the big players are * A crash-course in visual and presentation design that will make any deck beautiful * Templates for 4 stories every entrepreneur should know how to tell * The story of one entrepreneur who showed up in Silicon Valley with no network and six months later had investments from Fred Anderson, Bono, and Peter Thiel Get Backed will show you exactly what it takes to get funded and will give you the tools to make any idea a reality.Trade Review"That book, I think, does an excellent job of covering a good framework for how to do a presentation," -- Brad Feld, co-founder of Techstars, and managing director of the Foundry Group; as seen in Inc. ADVANCE PRAISE for Get Backed: "Telling the right story in a compelling way is the key to connecting with your audience. In Get Backed, Evan Baehr and Evan Loomis show how to craft your message to build the relationships that will sustain your business (and maybe your life too)." --Nancy Duarte, CEO, Duarte Design; author, slide:ology and HBR Guide to Persuasive Presentations "When entrepreneurs start with just a dream, they need a great story to grab investors' attention. Get Backed shows how to turn a pitch deck into the stuff of legends." --Thomas R. Eisenmann, Howard H. Stevenson Professor of Business Administration, Harvard Business School "When I gave my first pitch as founder of 3Com, Steve Jobs insisted I buy an Apple II to run VisiCalc to produce my pre-PowerPoint 35mm deck! Needless to say, things have come a long way since then. For the modern era, Get Backed is the definitive guide for crafting your pitch and raising capital for your venture." --Bob Metcalfe, cofounder, 3Com "Get Backed is the essential guide to launching a company--not only raising money, but also raising relationships. If you're a founder or an entrepreneur, this book has the tools you need to succeed." --Adam Grant, Professor of Management, the Wharton School; New York Times bestselling author, Give and Take "This book delivers completely new and refreshing ideas on how to raise money and build genuine relationships with investors." --David Cohen, cofounder and Managing Partner, Techstars "The best way to solve the world's most pressing problems is to start a company. This book shows you how." --John Mackey, cofounder and Co-CEO, Whole Foods Market; coauthor, Conscious Capitalism "The ability to get a startup funded is a crucial test for a founder. It pulls together all of the larger requirements of the job--crafting a clear vision, laying out a clear execution path, and cultivating relationships above money. Evan Baehr and Evan Loomis have created a field guide to help the best founders get the funding they deserve for their disruptive ideas." --Mike Maples Jr., cofounder and Partner, Floodgate; investor, Twitter "Even the best business plan will fail if you can't pitch it well. Read this book to make sure you can." --Blake Masters, cofounder, Judicata; coauthor (with Peter Thiel), Zero to One "Successful companies grow out of strong communities. This guide helps you raise friends, partners, and investors--the ultimate community to make your venture succeed." --Tommy Leep, Chief Connector, Rothenberg Ventures "Founders envision how the world can be different--and invite others to join that vision by telling stories of hope, failure, triumph, and a better future. Get Backed is the definitive primer on how founders ought to tell these stories." --James K. A. Smith, Professor of Philosophy, Calvin College; author, Desiring the Kingdom "Finally, a book by people who have actually done it! Get Backed is a staple for any startup library. It was our handbook for raising capital for our venture--and it will do the same for you!" --Laura and Ben Harrison, cofounders, Jonas Paul Eyewear

Read more less

Book SynopsisThe guide all MBAs and exec ed students need.If you're enrolled in an MBA or executive education program, you've probably encountered a powerful learning tool: the business case. But if you're like many people, you may find interpreting and writing about cases mystifying and time-consuming. In The Case Study Handbook, Revised Edition, William Ellet presents a potent new approach for efficiently analyzing, discussing, and writing about cases. Early chapters show how to classify cases according to the analytical task they require (making a decision, performing an evaluation, or diagnosing a problem) and quickly establish a base of knowledge about a case. Strategies and templates, in addition to several sample Harvard Business School cases, help you apply the author's framework. Later in the book, Ellet shows how to write persuasive case-analytical essays based on the process laid out earlier. Examples of effective writing further reinforce the methods. The book also includes a chapter on how to talk about cases more effectively in class. Any current or prospective MBA or executive education student needs this guide.

Read more less

Book Synopsis

Read more less

Book SynopsisManners matter. How you hold yourself, talk to others and engage with your surroundings can make or break an important relationship. When you meet and interact with new people, there are small, largely unspoken factors - like active listening and emotional attractiveness - that influence how much they trust and connect with you. By learning etiquette in both casual and formal settings, you’ll be able to find deeper, more fulfilling relationships. Learn how to cultivate important skills such as: Introducing Yourself to a Group, Dressing to Visit a Home or Party, Communication Etiquette with Cell Phones and Email, How to Taste, Select, and Pair Wine, Setting the Table for a Formal Dinner, Dress Code for Business Travel Abroad, Interview Etiquette. The best part is that everything builds on itself. By mastering personal etiquette - like learning about the arts, cultural differences and global politics - you’ll notice yourself feeling more comfortable in conversations with strangers. And once you nail down the basics of personal and social communication, knowing what to do in more complicated situations like splitting the check when out to dinner or when having a meeting with colleagues from a different country will feel like a breeze. Stop second guessing yourself, and start operating in the world with the confidence you need to succeed.

Read more less

Book SynopsisConduct more productive conversations.As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home—it can be a challenge to communicate effectively and reach agreement.Communicate Better with Everyone provides the expert advice, sample language, and practical solutions you need to help you have more productive conversations with everyone, from your manager to yourself.You'll learn to: Discuss your career and family commitments with your boss Set boundaries—and stick to them Create a safe environment for open, honest conversations Decide whether—and what—to disclose when facing a personal crisis Talk back to your inner critic The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

Read more less

Book Synopsis

Read more less

Book SynopsisChange isn't an easy sell. And, in business, pivoting in a new direction requires teams to work together cooperatively. While a half-hearted agreement to adopt a common goal may get you short-term momentum, if you want to initiate lasting change that creates sustained action, you need to give your audience a reason to believe. You need, as the title of this book suggests, to say what they can't unhear.From renowned strategist, author, and speaker Tamsen Webster comes this compact and actionable guide that will get you thinking differently about where change comes from and how to initiate it. By introducing and exploring nine persuasion proverbs, Webster highlights the behavioral, cognitive, and psychological principles that underpin lasting change, and offers a powerful alternative to the standard tactics of influence and persuasion. The outlined concepts are easy to remember, simple to implement, and will give you the tools to transform any audience of lukewarm prospects in

Read more less

Book SynopsisCybersecurity issues, problems and incidents don’t always relate to technological faults. Many can be avoided or mitigated through improved cybersecurity awareness (A), behaviour (B) and culture change (C). These ABCs are key components of the overall security maturity of an organisation. This book is a practical guide to the Cybersecurity ABCs, for business and IT leaders looking to enhance security culture in their organisations by improving understanding and practice of cybersecurity at an individual level. Crucial awareness, behaviour and culture concepts are covered from the ground up alongside practical tips and examples, providing a key resource for those looking to create lasting cybersecurity awareness, behavioural and culture change initiatives.Trade Review'Provides a fresh and innovative approach to designing and implementing your cybersecurity awareness program. Unlike the majority of books on the subject, the language is easy to digest and the techniques human-focused. I would recommend this book to anyone involved in information security looking to engage the wider organisation and improve cybersecurity awareness.' -- Helen Mary Jones CITP CISSP * Group Information Security Manager, The Jockey Club *'A must read for all CISOs and Cybersecurity leaders who want to include people into their cybersecurity strategy. This book has made me realize that our traditional methods to Cybersecurity Awareness, Behavior and Culture has needed a substantial modern approach to empowering people into being a strong link in cybersecurity.' -- Joseph Carson CISSP * Chief Security Scientist & Advisory CISO, Thycotic *'A book about information security awareness, behaviors and cultures, by people who live and breathe all three. CYBER SECURITY ABCs explores new depths, debunks myths, answers questions and shines a light on what it means to truly address the all-important human-related elements of modern security. The perfect guide for any security leader looking to make their people their strongest security asset.' -- Michael Hill * Editor, Infosecurity Magazine *'An excellent read, and essential for cybersecurity leaders at all levels. This book provides not only easy to understand language, but ‘lived’ experiences, techniques and considerations to improve Awareness, Behaviour and Culture within an organisation. It provides a holistic approach, starting with examining the behaviour of the cybersecurity professional, before dealing with wider organisational change. As this is the only resource I have seen to offer practical Awareness solutions, it also makes it the missing piece from most major, industry-leading certifications.' -- Gary Cocklin CITP CISSP * Senior Cyber Security Instructor, UK Royal Air Force (RAF) *'This book does what every great business book does – it makes you think (differently, laterally objectively), and helps develop those thoughts into structure. It doesn’t provide an ordered checklist, but rather, architects a challenge or puzzle for each reader to solve. All of the clues, tools and techniques are laid out by the authors for each of us to successfully build a solution that is a right fit for our working environment.' -- Richard Nealon * Trustee of The SABSA Institute *'The perfect read for anyone looking to develop their understanding of the human side of cybersecurity. Trying to create meaningful awareness and driving positive changes in behavior for those who don’t live and breathe cybersecurity is a huge challenge that every organization faces. While there is no magic switch to create a positive cybersecurity culture, using this book as a tool will certainly provide you with the best knowledge, practical tips and insights to help you change the direction of your journey today.' -- Joe Pettit * Director, Bora *'Cybersecurity and Psychology make great bed fellows. Digging into awareness, behaviour and culture, the authors address the underlying 'why' that is key to engagement and empowering employees. A pragmatism gained in the field is evident throughout the book making Cybersecurity ABC's a comprehensive manual for the industry professional, that is rich in research and practical advice.' -- Andrea Manning * Founder & CEO, CyberPie *'This deeply-researched discussion of the human side of cybersecurity presents clear and actionable guidance on building a robust security programme that gives employees the knowledge and tools to be the first and best line of defence against cyber threats. The authors draw from their extensive professional experience and academic research to explain techniques for raising awareness, encouraging positive behaviours, and building a corporate culture in which protecting against cyber threats becomes as easy and as natural for the entire workforce as reciting the ABCs. I highly recommend it for anyone with an interest in cybersecurity.' -- Donald Edwards, CISSP * Director of Network Security, Salesforce *'Cybersecurity ABCs sparked so many creative ideas for my role in Awareness & Training, I had to stop reading to go chat to my team about the suggested actions in how to make our awareness program & security culture at HPE more effective and mature.' -- Joanne O'Connor * Cyber Security Training Program Manager, HPE *'This book is extremely important because we tend to focus too much on technology. But as we have seen, a lot of security incidents are not prevented by technology but through Awareness, Bahaviour and Culture. What is also really uplifting is to read a book which is not designed for technical people but instead empowers everyday IT-users to help build security and take part in the day to day IT-security work.' -- David Jacoby * Senior Security Researcher, Kaspersky *'The authors have done a good job explaining some of the myths and challenges surrounding “security awareness training” programs. Showing people the WHY of doing something and providing them nudges where we can is important to gaining adoption.' -- Ken Underhill * Executive Producer & Host, Cyber Life *Table of Contents Introduction Understanding Cybersecurity Awareness Building Cybersecurity Awareness Understanding Cybersecurity Behaviour Changing Cybersecurity Behaviour Understanding Cybersecurity Culture Creating and Changing Culture Where Next?

Read more less

Book SynopsisTiming is everything . . . How can we use the hidden patterns of the day to build the ideal schedule? Why do certain breaks dramatically improve student test results? When should you have your first coffee of the day?Why is singing in time with other people as good for us as exercise? And what is the ideal time to quit a job, switch careers or get married?In When, Daniel H. Pink distills cutting edge research and data on timing and synthesises them into a fascinating, readable narrative. Packed with irresistible stories and practical takeaways, it provides compelling insights into how we can live richer, more engaged lives.Trade ReviewIntriguing . . . written with a light, assured touch * * Observer * *[Pink] unveils the hidden patterns of our lives . . . A fascinating combination of How-to and When-to * * Independent * *When brims with a surprising amount of insight and practical advice * * Wall Street Journal * *Provocative and fascinating -- MALCOLM GLADWELL, author of OutliersBold and persuasive -- RICHARD WISEMAN, author of 59 SecondsPink is rapidly acquiring international guru status . . . He is an engaging writer, who challenges and provokes * * Financial Times * *Inspiring * * Guardian * *Pink is one of our smartest thinkers about the interaction of work, psychology and society * * Worth * *Radical, surprising, and undeniably true * * Harvard Business Review * *A gifted writer who turns even the heaviest scientific study into something digestible - and often amusing - without losing his intellectual punch * * New York Post * *

Read more less

Book SynopsisSHORTLISTED FOR THE BUSINESS BOOK AWARDS 2021.Professional Relationships MatterYou can often tell the quality of a leader not just from the calibre of his or her relationships, but by the ease with which they draw on them and the speed and willingness with which people respond.Professional relationships lie at the heart of executive success. Despite this, many leaders leave their professional relationships to chance and actively discourage their staff from forming strong bonds.In this new book professional relationships expert Andy Lopata explores just how important strong relationships are and how to build a network of people who are:In a position to support you Want to support you Know exactly what support you need

Read more less

Book Synopsis** Business Book Awards 2023 Finalist **"Nothing connects people to engage emotionally with your business better than a well-told story – your story.”From mega-large corporations to tiny start-ups, every…. single…. business always has a story to tell. Before people choose to buy your product or service, or respond to a call to action, they need to understand how you will solve their problem or fulfil their needs.Storytelling for Business reveals why storytelling remains the most impactful way to create a meaningful and sustainable connection with the people who matter the most to your business, and how to tell YOUR story well. For more than 25 years, storytelling has been at the core of everything Rob Wozny has accomplished as an intrepid senior journalist, creative content strategist, and proven business communicator. Leveraging his passion and experience for storytelling, Rob works with business owners and leaders to understand their goals and align them with business storytelling ideas, personalized to attract and engage the people that matter most to them.Trade ReviewA direct book with actionable advice, great for anyone working in marketing or looking to expand their own social media outreach. How to tell a story that builds a business or brand, this book focuses on the "business" side but plenty of examples and advice for everyone making money online. * NetGalley *Storytelling in business cannot be underestimated because it is widely used for successful communication. This book tells you about the importance of storytelling as well as coaches in creating and delivering stories that can make a difference and impact. I'd say you can find a good way to structure (several options that fit multiple purposes) a story [and] platform to deliver it as well. * NetGalley *...this is well structured, clearly written, and includes good examples. Since we're wired for stories, this is a good skill for everyone to have whether it's to tell a joke or something that happened to you. Use it at work or home. Recommended. * NetGalley *Storytelling for Business is a very well-written, insightful book and one I will be recommending and buying as gifts for the communications pros in my life.Whether you are a senior communicator or just starting out this book is filled with resources and tips to help you engage your audience. The case studies throughout are relevant and thought provoking, demonstrating the power of a good story. This book can be read cover to cover in just a few days, but I guarantee you'll be picking it up and thumbing through well-worn pages for advice and inspiration for years to come. * Amazon *Table of ContentsPrologueChapter 1: The Story Behind The StoryChapter 2: The (Growing!) Need for StorytellingChapter 3: Build Your Own Media NetworkChapter 4: Choose Your ChannelChapter 5: Managing The MediaChapter 6: People PowerChapter 7: Audience AnalysisChapter 8: When a Story Goes SidewaysChapter 9: The Inside StoryChapter 10: Making Measurement MatterChapter 11: The Stories You Tell YourselfEpilogueAcknowledgmentsAbout the Author Chapter OneChapter one explores what makes a compelling story for your business, including the structures, tools, strategies, and the science behind why people are influenced by the power of storytelling. The chapter gives you a fulsome perspective on what you need, while providing the peace of mind that less is sometimes more, when “more” is so readily and easily available.Chapter TwoChapter two examines the (growing) need for storytelling in companies and organizations, along with the benefits of investing in storytelling for business. The chapter offers the most important reasons why business storytelling is such a worthwhile endeavour for your business, correlated by evidence of return on investment.Chapter ThreeChapter three explains how to build your own media network to distribute your storytelling content, complemented by ideas and concepts on how to maximize the storytelling for your business. The chapter cautions not to become overwhelmed by near-infinite options and how to decide what media ultimately is best for the story of your business.Chapter FourChapter four dives into why people consume content on social media, making your storytelling amendable to your stakeholders via these platforms (your own media network), plus some of the other channels of communication your business can incorporate into your business storytelling.Chapter FiveChapter five delves into one of the most impactful channels of amplifying your business storytelling – the mainstream media, whose own social media networks are in some cases more powerful than some of their own traditional channels. While a palatable storytelling option, the chapter covers some of the risk and reward of working with the media.Chapter Six Chapter six showcases the most important element of storytelling for business - people. Along with how to choose your storytellers, chapter six shows you how to prepare them to communicate your messages effectively and accurately, while coming across as genuine and interesting. Chapter SevenChapter seven identifies who are the most influential people you need to reach to take a desirable course of action, influenced by the storytelling of your business. The chapter goes into greater detail on how they think and act in relation to your storytelling content, and how and where to find them.Chapter EightChapter eight guides you through how to respond and recover if the story of your business does not go as planned, generating a negative response, or inadvertently harming the operations of your organization. Presented as When a Story Goes Sideways, this chapter covers some strategies to prevent sideways stories from occurring in the first place and who you need on your team to help you with this important risk-mitigation strategy.Chapter NineChapter nine looks inward to tell the story of your business from an internal perspective. Your internal stakeholders, especially your employees, are the most powerful storytellers within your networks. The chapter explores how to identify and empower them to be your organization’s ultimate ambassadors.Chapter TenChapter ten investigates why measurement matters in storytelling for business. The chapter explains some of the leading benchmarks and tools to measure if your storytelling succeeded in supporting the goals of the organization, and how you can leverage them to track ROI.Chapter ElevenChapter eleven reveals that storytelling for business is not always an easy journey, but certainly worth taking the risk as the benefits can be profound and rewarding, both personally and professionally. The chapter provides some guidance and advice on storytelling perseverance in the face of some detractors who may try to knock you back, but elucidating you to the bigger storytelling picture.

Read more less

Book SynopsisThis book serves as a presentation resource for everyone from interns to executives in the private sector. It centers around a proprietary presentation framework and outlines the complete formula to preparing, designing and delivering an effective professional presentation. The Effective Presenter combines information, research and first-hand experiences to offer unique insights and outline common misconceptions of professional presentations. It provides a blend of practical skills and advice to supplement the optimal presentation formula and build confidence.

Read more less

Book SynopsisMost of us believe that good collaboration depends upon how cooperative our colleagues are. That’s a costly mistake, says Grayson James, international collaborative performance consultant, leadership coach, and 6th degree black belt in Aikido. Integrating understandings from organizational leadership, psychology, language action theory, martial arts, and other mind-body disciplines, James gives us an eye-opening view of what really happens when organizational collaboration goes well, and what to do when it doesn’t. Through personal insights and stories, this book brings to life the five principles and the three key conversations that enable us to make Full Contact with our colleagues. And the simple practices provided help us recognize the action inherent in every word we speak, the role our body plays, and how our attention determines the success of our collaborative performance. James shows that we ourselves are always where the real action is whenever we’re trying to get things done with other people. This is great news, because it means we each have the power to transform our collaborative performance, regardless of our circumstances, no matter who we’re working with.

Read more less

Book SynopsisCommunication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication.

Read more less

Book SynopsisThis book will give you the knowledge and skills to understand the differences between coaching, supervision & mentoring. It will demonstrate how effective coaching programmes can enhance behaviours and retain key staff. How it can reduce recruitment costs, promote well-being and give a robust return on investment. It offers leaders and managers proven behaviours, coaching and supervision models and techniques that can be adapted for any environment. It supports the requirements for the ILM and CMI Coaching and Mentoring in Management Qualifications at levels 5 and 7. The book includes:Comparison of effective leadership styles and application, establishing the right conditions and climate for coaching, overcoming the barriers to coaching and /or supervision, enhancing communication and workplace understanding and presenting a clear business case for coaching & supervision.Trade Review... the book will not only help you to become a more effective leader but it can also help bring down recruitment costs and improve staff engagement as you develop the people and skills within your business. - Start Your BusinessI found it [Coaching Skills for Leaders] in the Workplace to be very informative, easy to read, well-referenced and structured . . . The book is very detailed and does not neglect the basics of effective coaching. - Quality World

Read more less

Book SynopsisCulture Smart guides help travellers have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.Trade ReviewCulture Smart! has come to the rescue of hapless travellers...' Sunday Times Travel, ' the perfect introduction to the weird, wonderful and downright odd quirks and customs of various countries.' Global Travel, ' full of fascinating, as well as common sense, tips to help you avoid embarrassing faux pas.' Observer, ' as useful as they are entertaining.' Easy Jet Magazine, ' offer glimpses into the psyche of a faraway world.' New York TimesTable of ContentsBrief History Politics - Economic Life Traditions - Friendships & Family Relationships Bureaucracy Religion Humour - Local Holidays Taboos Invitations Gifts Dress - Business etiquette - Punctuality & Appointments - Team working Communication Negotiating - Women in Society Tips - Eating Out - Traditional Food - Dos and Don t - Making Friends

Read more less

Book SynopsisDo you face the challenge of running really effective meetings, facilitated sessions or workshops as part of your role?Would you like to feel more confident when working with challenging groups or senior participants?Do you want to deliver lasting results collaboratively, in virtual, hybrid and in-person environments?Making Workshops Work takes you from an initial idea or brief, through step-by-step preparation, to an engaging, well-run and effective session, resulting in agreed actions and clear follow up. You’ll feel confident, creative and competent as you deliver great results. Everyone will be committed to their actions and afterwards, whether you meet virtually, in-person or mix the two. Penny Pullan is a pioneer of virtual working and one of the world’s leading experts on running effective workshops. Her expertise and candid stories will inspire at every stage, to ensure that you are fully prepared to make the best use of your own and your participants’ valuable time.Discover: A practical step-by-step guide to get the most out of group sessions quickly whether virtual or in-person Memorable case studies, stories and examples to highlight what really works and what doesn’t Downloadable tools, templates and checklists to reduce your preparation time and enhance your effectiveness Reflective questions and exercises to help you develop your own approach, building on what works for you and adapting what doesn’t, so that each workshop is better than the last Dr Penny Pullan is the author of several books including ‘Virtual Leadership: Practical Strategies for Getting the Best out of Virtual Work and Virtual Teams'(Kogan Page, 2016). She works with people in multinational organizations who are grappling with tricky projects: uncertain, with ambiguous requirements, stakeholders who need to be engaged and virtual teams dispersed around the world. When they work with Penny, clients notice that communication, collaboration, clarity, commitment, connection and confidence grow, and change doesn’t seem quite as tricky as before!Trade ReviewI frequently give workshops and seminars. One thing I have learned along the way is what works for one audience does not necessarily translate well with the next. What works in person may not work in an online environment. Facilitators must be adaptable, flexible, well-organized and confident. I'm new to facilitating online, so I picked up this book to sharpen my skills in this arena. If you're new to facilitating workshops and seminars, I highly recommend this book. Not only does it provide a good background in what to expect and key character strengths needed, author Penny Pullan provides you with templates, checklists and guides to ensure that you are prepared, organized, managing your time effectively and hitting your objectives. * NetGalley *I regularly give workshops, and am a confident presenter, but I always think there are new tips someone can pick up. This book is great - readable, with strategies for all people, regardless of levels of experience. There are strategies, examples, checklists and models jam-packed in this book. I highly recommend it especially for those new to presenting, or needing to rethink the objective of their presentation, but it would be of use to all presenters. * NetGalley *Perfectly applicable for our current work patterns This book is excellent, perfect for the current blended approach to the workplace. It’s written with humour and appropriate real life examples. A must buy * Amazon *This book is a must have for anyone facilitating workshops, whether virtual, ‘real world’ or hybrid. Unlike some other books where virtual/hybrid are an afterthought, the author has built these into the very fabric of the book, helpfully providing advice and tips throughout. Highly recommended! * Amazon *Penny Pullman brings to life how to successfully run a workshop. The book provides clear advice and gives practical hints and tips. I was particularly interested in post pandemic new ways of working and returning to the office in hybrid working style. Penny includes Hybrid working and provides insight for how to make workshops fair for all participants, whether 100% physical, virtual or hybrid-mix.Having previously purchased Penny Pullmans book 'Virtual Leadership' I had no hesitation in buying 'Making Workshops Work' and have found it engaging to read and very helpful. * Amazon *This practical, ‘how to’ read is focused on helping either workshop novices or seasoned facilitators to improve the workshop experience. She wants us to design workshops first and foremost for collaboration, to help people interact and engage (and with as few slides as possible). She helps to guide us in levelling up the playing field for remote and hybrid participants, encouraging us to think remote first and offering solutions to help with this – think about asking remote participants for feedback first, is just one of many examples.Jo Twiselton, Change leadership coach & consultant, founder of Twist Consultants * HR Director *Table of ContentsTable of Contents Table of Contents About the Author Acknowledgements © Penny Pullan 2016 Page 7 of 10 Foreword: Bestselling business author - to be confirmed. Possibly Pam Slim (USA) or Professor Eddie Obeng (UK) Introduction: This sets out the philosophy behind the book, who should read it and why, and explains how applying the book will enhance the reader’s workshops and meetings. It introduces the author’s story and explains the book’s layout and the associated website and other resources. FOUNDATIONS Chapter 1: The ups and downs of Meetings and Workshops This chapter looks at working with groups in business, exploring what really happens. Expect to learn from and be entertained by real-life horror stories gathered from around the world, which are likely to be anonymous for obvious reasons! You’ll also hear of people doing amazing things through workshops, both face-to-face and virtual, which will encourage you and help you to gather ideas about what works. Chapter 2: What makes an effective workshop leader in different contexts? This chapter examines the mindset of the workshop leader and the attitudes, behaviours and values that come together to make someone really effective in both face-to-face and virtual settings. It will explore the different contexts for workshops in business, from learning, setting strategy and tactics, planning, managing change, understanding requirements and innovation. Chapter 3: What makes people tick? (including workshop leaders!) This chapter will bring in just enough psychology, neuroscience, learning theory, visual thinking, change, design thinking and leadership to give the reader a solid foundation for understanding their session participants (and themselves!) It will be easy to read and, although some of the concepts can be quite complex, they will be delivered in simple, accessible, bite-sized chunks appropriate and helpful for workshop leaders. They will be illustrated with stories and examples to bring the ideas to life. YOUR SESSION Chapter 4: Planning a Brilliant Workshop This chapter will focus on preparation for a particular workshop, exploring: • What are you trying to achieve? What will success look like? • Who should be involved? Why? • What format will the session take? Face-to-face or virtual? What will the environment be? How should the space be laid out? What technology can you use? How can you use time outside of the meeting to support you? • What other resources are available for you? • What issues do you face? What risks might happen, both threats and opportunities? Once this initial preparatory work is complete, it moves into the detailed session planning: © Penny Pullan 2016 Page 8 of 10 • What is the purpose of your session? • What are the more detailed objectives? • What’s the time plan? • Who is doing what? • How will you work together? (Ground rules) • What will happen next? Once this planning is complete, then you can decide what elements to bring together to make your workshop work, as outlined in Chapter 4. Chapter 4: Choosing your activities, and what you need to make them happen. This chapter explains the options for helping people get to know each other, generating ideas, building engagement, decision making, building consensus and what you need to make these activities run smoothly . This chapter also looks at what’s needed to support your activities. When referring to technology, the book won’t dive deep into any particular technology solution to ensure that the content stays fresh for longer. Chapter 5: Running the Workshop This chapter explores how to lead synchronous virtual meetings: preparation for success; making virtual meetings work through engaging people; achieving action through virtual meetings. Chapter 6: Making sure actions get done! Too many meetings and workshops of all types end up without really achieving anything. This chapter will look at how to ensure clear actions, follow-up and that your sessions deliver results. It will also cover evaluation and ongoing improvements. Chapter 7: Special Considerations for Virtual Workshops This chapter expands on previous chapters, showing where virtual workshops are different. It highlights areas to consider carefully and demonstrates opportunities for achieving things that would be much harder with everyone together. It will include specific tips for preparing for and running virtual workshops and meetings, especially how to keep remote participants engaged. (Virtual workshops are considered throughout the book, but focused on in this chapter.) WHEN IT GETS COMPLICATED... Chapter 8: Workshop complications, and how to overcome them This chapter explores the many different areas that add complexity in workshops, touching on: • Culture, • Generation, • Language, • Energy, or lack of it, • And much, much more! PUTTING IT ALL TOGETHER Chapter 9: Applying this in practice © Penny Pullan 2016 Page 9 of 10 This chapter includes a range of real, practical workshop situations and challenges faced by meeting leaders, which will be gathered by the author during her research. Drawing from content and ideas from chapters across the book, the author will weave together her response on how best to tackle each situation or challenge. While there is more detail elsewhere, this is designed to give quick, practical advice that the workshop leader can apply straight away. INSPIRATION Chapter 10: How to make your workshops work! This short chapter will summarise the key messages of the book and encourage the reader to apply what they've learned. Further Reading Index Resources About the Author

Read more less

Book SynopsisWesterners and Indians are working more closely together and in greater numbers than ever before. The opportunities are vast, but so is the cultural divide. Misunderstandings and frustration due to cultural differences wreak havoc on success. In this revised edition of Speaking of India, author and intercultural communications expert Craig Storti attempts to ease the frustration, and bring cultural understanding in business and life. With a new foreword by Ranjini Manian, author of Doing Business in India for Dummies, the book also features new content on managing remotely, and the results of a five-year cultural survey. With more than a dozen years of experience working between the two cultures, Storti has identified key cultural flashpoints and the result is a powerful series of Best Practices, which is the basis of Speaking of India.Trade ReviewStorti's cultural observations about Indians are spot on. -- Ranjini Manian, CEO, Global Adjustments, and author of Doing Business in India for DummiesTimely and insightful, this book is a great start on the journey of cultural appreciation. Through examining everyday conversations, a complex subject is made accessible. Herein lies the brilliance of Speaking of India. -- Sampath Iyengar, Partner, Forum Synergies PE Fund, IndiaThis is a must read! It provides rich insight into why routine interactions are often misconstrued, and offers practical advice on how to present material so both the East and West can relate. -- Nikki Webster, Learning and Development Director, CNA Insurance CompaniesStorti helps us understand that by finely tuning our eyes and ears to the differences, we can bridge the gaps and strengthen our business relationships. -- Chris Gilmore, Vendor Management Director, CNA Insurance CompaniesIf you're involved in business interactions with counterparts in India or the West, you are very likely to experience a number of scenarios described in this book. By the time you have finished the book, Storti's suggestions will make complete sense...and you will save yourself a lot of time and frustration by implementing them! -- Lionel Laroche, Founder, Multicultural Business Solutions and author of Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisManagers and leaders spend a great deal of time on communication; it binds together all the communications in the organisational system. In other words, communication is the glue that impacts on the effectiveness of communication in the entire organization, therefore the style of leadership communication has a profound impact on how the organization works. If too much ‘glue’ is used, the consequence is information overload, which hampers effective communication. If there is too little glue, individuals and entire organizations may find themselves in a pathological state of disorder, with people filling the information vacuum with rumours and gossip. Leadership communication can be involving and participatory, motivating colleagues to be creative and put in as much extra effort as is necessary. Leadership communication can also be power-based and patronizing. Such a style of communication will cause tensions and conflicts within an organization. In this textbook, the author shows how information and communication are parts of a special type of interaction, namely situations in which you want to gain trust or influence people. With a plethora of case examples and practical exercises to get stuck into, this engaging book helps students gain a deeper understanding of the concepts and contexts described in each chapter, such as communication strategies, influencing techniques, communication and values, and communication and trust. The second half of the book offers six personal communication tools, and six personal coaching tools, with assignment to each of the coaching tools. In addition, the book provides 66 exercises to the six personal communication tools. Ideal reading for those taking leadership and communication courses, this textbook takes a practical approach to the key issues in organizational communication that will prepare students for their careers in business.Table of ContentsChapter 1: Communication and Leadership.- Chapter 2: Communication and Metaphors.- Chapter 3: Requisite Variety.- Chapter 4: Where We Draw the Boundaries of a Problem Affects our Perception of the Problem.- Chapter 5: The Context Sends Messages.- Chapter 6: Part and Whole in a Communicative Process.- Chapter 7: 'Aspect Seeing'.- Chapter 8: Information Processes as Part of Communication.- Chapter 9: Information Processes.- Chapter 10: Communication Strategies.- Chapter 11: Influencing Techniques.- Chapter 12 Alternative communication strategies.

Read more less

Book SynopsisWhat is public relations? What do public relations professionals do? And what are the theoretical underpinnings that drive the discipline? This handbook provides an up-to-date overview of one of the most contested communication professions. The volume is structured to take readers on a journey to explore both the profession and the discipline of public relations. It introduces key concepts, models, and theories, as well as new theorizing efforts undertaken in recent years. Bringing together scholars from various parts of the world and from very different theoretical and disciplinary traditions, this handbook presents readers with a great diversity of perspectives in the field.

Read more less

Book SynopsisA man is as alive as he can communicate," L. Ron Hubbard wrote. And communication is a facet of life which he explored very deeply indeed, ultimately writing hundreds of thousands of words about this vital subject. Communication skills are essential in any sphere of human interaction. In fact, when all is said and done, on whatever level, communication is the sole activity all people share. The benefits of effective communication are too numerous to list, for they enhance all aspects of life from the personal to the professional. The ability to communicate is vital to the success of any endeavor. In this section you will learn what good communication consists of and how to recognize the bad, what the component parts of communication are and how to utilize them, and why more communication, not less, brings the individual greater freedom. Also included in this chapter are numerous drills that Mr. Hubbard developed which improve one's communication level and have great practical application to life. A thorough understanding of this data will provide you with tools you can use forever.

Read more less

Book SynopsisIf you want to be the best, you have to have the right skillset.From effective business writing and presentations to running productive meetings, THE ULTIMATE BUSINESS COMMUNICATION BOOK is a dynamic collection of tools, techniques, and strategies for success.Discover the main themes and key ideas, and bring it all together with practical exercises.This is your complete course in business communication.ABOUT THE SERIESULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you''re doing.

Read more less

Book SynopsisAre you ready to make people sit up and listen when you speak? Do you want to shine in conversations, meetings, pitches or presentations? Is it time to let go of the anxiety that holds you back? Whatever you want to say and whenever you need to say it, this inspiring, motivating and engaging guide will equip you with powerful ways to free your voice, connect with your audience and communicate with confidence to make a lasting impact. Combining practical advice with proven techniques that really work, performer and communication expert Liz Peters draws on years of research and experience to help you: Overcome the life-limiting fears that stop you speaking up. Harness the transformative power of embodiment to build enduring confidence. Feel at ease and in control whenever you have to take centre stage. Master your personal presence so you can engage and inspire others. It’s time to believe you’re good enough. So, get ready to unleash your inner brilliance, learn to love your spotlight moments and discover how awesome it feels to own the room!Trade Review"An important, powerful and playful book that will help you live, work and communicate with more presence and power. Liz’s practical approach looks at everything from how we view our bodies, to confidence and influencing others. A must-read for anyone who wants to make an impact." -- Graham Allcott * author of ‘How to be a Productivity Ninja’ *"This book is unusual because it is an inside out approach. It’s more than just a public speaking book, its a handbook for anyone who ever has to step into the spotlight, wants to make a difference or lead. Liz has done a phenomenal job of merging the worlds of improvisation and embodiment; helping us understand how to use our breathing, warm bodies to feel more confident, step up and inspire others." -- Lauren Currie OBE

Read more less

Book SynopsisAnyone seeking to influence others must first know their own story, and how to tell it properly. Whether you're proposing a risky new venture, trying to close a deal, or leading a charge against injustice, you have a story to tell. Tell it well and you will create a shared experience with your listeners that can have profound results.In this modern classic, Annette Simmons reminds us that the oldest tool of influence is also the most powerful. Fully revised and updated to account for new technology and social media, along with two new chapters on the role of stories in the development of civilization and how to adjust your story to your specific goal, Simmons showcases over a hundred examples of effective storytelling drawn from the front lines of business and government, as well as myths, fables, and parables from around the world. Whether writing a screenplay, or announcing a corporate reorganization, Simmons illustrates how story can be used in ways that cold facts, bullet points, and directives can't. These stories, combined with practical storytelling techniques, show anyone how to become a more effective communicator and achieve their goals.

Read more less

Book SynopsisWherever you work, the chances are you have fallen under the poisonous spell of business bullshit and jargon. Very few of us seem able to avoid "reaching out", or "walk the talk", or "pivoting", or "think outside the box". No longer solely the province of management consultants, investors and MBA types, business gobbledygook has mesmerized the rank and file around the globe. Help is at hand with this handy dictionary, aptly described as "the world's most comprehensive" of the top 2,000 business jargon and non-sensical terms that have infected us all. Stay sane (and keep your colleagues, manager and customers from suffocating you) from the business bullshit madness by having this dictionary by your side. Based on his wide and extensive experience with business bullshit, Kevin Duncan deciphers the terms and language of modern-day business speak to save us all from going stir-crazy!

Read more less

Book SynopsisNeil Mullarkey is a communication expert based in London, UK. He has delivered hundreds of keynotes and workshops to various organizations, including Microsoft, KPMG, WPP, Saatchi & Saatchi, Vodafone, EY, Google, Deloitte and GSK. He is a guest speaker at London Business School, London Business Forum and Bayes Business School. He is also a prominent comedian. He performs weekly at the Comedy Store London and often appears on TV and radio shows such as QI and The Pentaverate.Trade Review"A creative masterclass for every moment." * Mike Myers *"Neil Mullarkey is the master of the moment and this book weaves together his planet-sized brain and funny bones with uber practical ideas to bring magic to the mundane." * Caroline Goyder, author of 'Gravitas' *"Neil Mullarkey has done the unthinkable: he's managed to write a book about improvisation and business that is devoid of cliches. In the Moment provides practical insights to unlock the creativity and innovation of your best self." * Kelly Leonard, VP, Creative Strategy, Innovation and Business Development, The Second City *"Innovative, smart, practical, original, and above all, a fun read." * Nigel Nicholson, Emeritus Professor of Organisational Behaviour, London Business School *"This masterpiece gives you the tools to seamlessly blend structure and creativity, unleashing untapped potential and heralding a new age of unprecedented accomplishment." * Stephen Shapiro, innovation expert and author *"In a world that's more volatile and uncertain than ever, businesses need people who can communicate with confidence. This is what Neil does and he teaches it brilliantly." * Matt Brittin, President, Google EMEA *"Neil Mullarkey has written a masterpiece on how to improve your spontaneity to increase momentum at work." * Mark Bowden, author and communication coach *"This book has everything. It shares a message we all need to hear about leadership in the moment and in virtual times. We should risk winning if we are to build the world we all want to live in." * Dr Jacqui Taylor, Founder & CEO, FlyingBinary *"A concise, powerful read that redefines collaboration and communication, perfect for professionals eager to thrive in today's dynamic landscape." * Michelle Taite, Global Chief Marketing Officer, Intuit Mailchimp *"Technical ability and knowledge is important but not enough. It's about the people, relationships, communication and respect. Neil takes you on a journey of stories and practical tips essential for today's leaders." * Dr Lynne Maher, Adjunct Associate Professor, The University of Tasmania *"Discover the full importance of human ingenuity and relationships at work. Neil's unique approach makes this both a fun and insightful read." * Ben Renshaw, leadership thinker and author *"Neil Mullarkey is a master of his craft. He is educated, erudite and enthusiastic about how business can be better by using the soft skills associated with his comedy career." * Paul Boross MBE, speaker and pitch doctor *"In a world moving at pace and in unpredictable directions, improvisation is an essential leadership capability in its own right. Neil is a master and he has set out the principles for us all in this book." * Dr David Pendleton, Professor in Leadership, Henley Business School *"I strongly recommend this book to anyone who wants to increase their productivity and enjoyment at work." * Luke Johnstone, author and entrepreneur *"This book shows you how the magic of being 'in the moment' can transform your career. Simply brilliant!" * Graham Shaw, coach and award-winning author *"The interpersonal and communicative skills that this book will sharpen are absolutely critical for business leaders to navigate complexities and manage teams." * Doris Claesen, Ads Marketing Lead, APAC at Google *"This book will help every leader make an impact and create momentum." * Lesley Uren, Senior Client Partner and President, EMEA Consulting, Korn Ferry *"An amazingly eclectic, thought-provoking and above all, useful book. There is something for everyone in Neil's great book, one that I'll pick up time and time again." * Andrew Cross, Professor of Practice, Hult EF *"You'll be better at communication, comprehension and life by reading this brilliant book." * Michael Heppell, author, speaker and coach *"No technology can replace the human ability to collaborate, communicate and create at work. Learn how you can sharpen these abilities with Neil's fascinating book." * Steve McDermott, author and founder, The Confident Club *"Wow, Neil is simply the best of the very best. If confidence, innovation and turning work into an adventure are on your agenda then read this book today!" * David Taylor, author and founder, Naked Leader *"A highly engaging and elegantly written book. Neil discusses the tension between structure and spontaneity and offers some great practical tools and techniques for the reader to improve their own practice, whatever it is they do." * Dr Graham Curtis, Director of Operations, Roffey Park Institute *"Road-tested with top executives from around the world, Neil's techniques will ensure that you succeed whatever your role." * Dave Allen, Founder, Brandpie *"Neil has written a stirring playbook for personal growth and leadership. The ease, clarity and depth with which he discusses these topics will rewire your thinking and vocabulary for good." * Asad Ur Rehman, expert media and communication professional *"A refreshing antidote to all those "be a great leader" courses and books which are inflicted on us. Read this instead!" * Richard Westney, HR Consultant *"There are no three greater skills in life than confidence, communication and creativity, and no better person than Neil Mullarkey to help you master them." * Luke Manning, Head of LSEG Foundation, London Stock Exchange *"Like a Swiss Army Knife for effective business communication." * Veronika Elsener, Chief Marketing Officer, Victorinox *"In the Moment is chock-full of practical tips, road tested with real leaders, and great fun to read." * Donald Sull, Senior Lecturer, MIT Sloan School of Management *"This book is proof of how serendipity and improv and work together in daily life to actively create futures." * Annie Pye, Professor of Organization Studies, Cardiff University *"The warmth, wisdom and wonder of Neil Mullarkey radiate out from every page of this entertaining, inspiring and rigorously researched book. If you want to be your best, buy this book!" * Simon Lancaster, speechwriter and author of Connect *"Gives a 360 degree perspective for everyone to utilize fascinating insights before taking the advantage to craft their own success." * Erwin Parengkuan, CEO & Founder, TalkInc. *"If you want to have a future in work then this is a book that demands to be kept within an arm's reach." * Steve Martin, Faculty Director, Columbia Business School *"Charming and practical advice for those navigating the uncertain and often confusing corporate world." * Mike Southon, co-author, The Beermat Entrepreneur *"No technology can replace the human ability to collaborate, communicate and create at work. Learn how you can sharpen these abilities with Neil's fascinating book." * Sophie Devonshire, CEO, The Marketing Society *"This book is a menu of practical ideas that you can select as you wish to boost your esteem, presentation skills and creative powers." * Brendan Barns, Founder, London Business Forum *"Neil Mullarkey has such incredibly diverse experiences and so many brilliant stories. This book brings his insights to life." * Kate & Helen Richardson-Walsh, Olympic Hockey Gold Medallists *"Whether you're seeking to connect with a co-worker, feel more credible and confident in a presentation, or step up to lead in a new situation, Neil Mullarkey's insightful book will show you how to communicate - and learn - more effectively." * Herminia Ibarra, Charles Handy Professor of Organizational Behaviour, London Business School *"A powerful case for a more collaborative and more creative approach to work." * Stefan Stern, columnist and author *"A fabulous quiver of practical tools for the business executive of any level - a great reminder to listen, experiment and empower." * Tom Gathercole, Head of EMEA & EVP, Aircastle Limited *"It's delicious to imagine a corporate world in which all of Neil Mullarkey's insights and tips are heeded and acted upon; where we all approach the world with a "yes and..." mindset." * Sarah Nelson Smith, Global Head of Corporate & Commercial, Legal at Booking.com *"Outstandingly written, thought provoking and hugely transferable into daily life for business professionals." * Simon Ewins, Managing Director, UK Hotels & Restaurants, Whitbread PLC *"Ever wondered what improv comedy can offer the world of organisations and business? This book has many answers, with a unique blend of stories and research." * Paul Z Jackson, Director, The Solutions Focus *"A truly excellent book. Neil has connected all of the dots between improvisation and business for you." -- Deborah Frances-White, comedian, author and screenwriter"Backed up by fascinating research, stories and case studies, Neil Mullarkey offers some home truths and superb advice." * Caroline Webb, leadership coach and author, How to Have a Good Day *"Easily digestible, this book provides a mix of great hints and tips with case studies." * Joanna Causon, CEO, The Institute of Customer Service *"Neil Mullarkey's insights bring flexibility to corporate strategy and strengthen human connections as our work paradigm shifts." * Jesús Fernández Muñoz, Principal Office in Europe, Office of Outreach and Partnerships, Inter-American Development Bank, Madrid *"How spontaneous are you? Are you willing to drop your plans and be inspired? If so, this brilliant book was written for you." * Robert Holden, author, Shift Happens and Higher Purpose *"A must read for anyone leading or managing, Neil Mullarkey is entertaining and practical in equal measure. Some insights that will make you stop and question, balanced with real examples and tools that you can use yourself." * Malcolm Brown, CEO, Angel Trains Limited *"This book teaches interpersonal skills which ChatGPT can't do; and which are even more necessary now that ever." * Vanessa Lui, CEO and co-founder, Sugarwork *Table of Contents Chapter - 01: Improv and me; Chapter - 02: Human connection; Chapter - 03: Collaboration; Chapter - 04: Creativity; Chapter - 05: Leadership mindset; Chapter - 06: Meetings; Chapter - 07: Humour; Chapter - 08: Serendipity; Chapter - 09: Storytelling; Chapter - 10: Where next?;

Read more less

Book SynopsisWhat tactics can effective science communicators use to reach a wide audience and achieve their goals?Effective science communicationthe type that can drive behavior change while boosting the likelihood that people will turn to science when faced with challengesis not simply a matter of utilizing social media or employing innovative tactics like nudges. Even more important for success is building long-term strategic paths to achieve well-articulated goals. Smart science communicators also want to create communication opportunities to improve their own thinking and behavior. In this guidebook, John C. Besley and Anthony Dudo encapsulate their practical expertise in 11 evidence-based principles of strategic science communication. Among other things, science communicators, they argue, should strive to seem competent, warm, honest, and willing to listen. Their work should also convey a desire to make the world a better place. Highlighting time-tested methods for building rapport with an Trade ReviewIn Strategic Science Communication: A Guide to Setting the Right Objectives for More Effective Public Engagement, authors John Besley and Anthony Dudomake a much-needed link between the practice of and training in science communication, and the research that impacts those activities. Throughout the book, the authors balance actionable information for practitioners and the theoretical literatures underpinning them—and they do so admirably. Both of the book's intended audiences, practitioners and researchers, can glean informative insight from its pages.—Journal of Science CommunicationTable of ContentsAcknowledgmentsIntroductionChapter 1.What It Means to Be a Strategic Science CommunicatorChapter 2. Science Knowledge as a Communication ObjectiveChapter 3. Show WarmthChapter 4. Show IntegrityChapter 5. Be Willing to ListenChapter 6. Show You Are Not That Different (and Respect Others' Differences)Chapter 7. Show CompetenceChapter 8. Share Risks and BenefitsChapter 9. Share What Other People Think Is NormalChapter 10. Foster Self-EfficacyChapter 11. Share Emotions and Frames, CarefullyChapter 12. The Need to Take Communication More SeriouslyAppendixesA. Survey MethodsB. Supplementary TablesC. Examining Goals and Objectives WorksheetsIndex

Read more less

Book SynopsisBuild trust—and create more value.Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process.Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal.This book will inspire you to: Set a clear target—and imagine alternatives Consider your counterpart's context and perspective Manage the emotions in the room Strike a deal that works for you The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

Read more less

Book SynopsisSurveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural context Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughouTable of ContentsPreface xi Unit I Underlying Concepts 1 Chapter 1 Strategic Organizational Communication 3 Organizational Communication as Strategic Discourse 5 Case Study 1.1. How to Handle the Scarlet Email 7 The Fundamental Paradox 10 Thinking Strategically About Organizing and Communicating 12 Case Study 1.2. Can You Trust Anyone Under Thirty? 14 Creating Socio-Economic Spaces 18 Making Organizations Look Alike 20 Strategies of Organizing 23 Strategic Communication for Individual Members of Organizations 24 Summary: The Complexities of Organizational Communication 26 Chapter 2 Keys to Strategic Organizational Communication 30 Seeing Connections: The Importance of Systems Thinking 32 Case Study 2.1. There Go the Lights, Here Come the Babies? 40 Uncovering Assumptions: The Importance of Critical Thinking 43 Valuing Differences: The Advantages of Diversity 47 Thinking Globally: The Challenges of Globalization 49 Understanding Technology: A Radical Force for Change 52 Case Study 2.2. Working in the Virtual Future: An Optimistic View (Looking Back) 58 Summary 66 Unit II Strategies of Organizing 71 Chapter 3 Traditional Strategies of Organizing 73 Traditional Strategies of Organizational Design 75 Case Study 3.1. Feel Safer Now? 83 Traditional Strategies of Motivation, Control, and Surveillance 89 Case Study 3.2. The Power of Rewards at Industry International 92 Traditional Strategies of Leadership 98 Information and Communication Technologies (ICT) in Traditional Strategies of Organizing 99 Case Study 3.3. Scenes From the Electronic Sweatshop 104 Conclusion: Communication and Traditional Strategies of Organizing 107 Chapter 4 Relational Strategies of Organizing 113 Relational Strategies of Organizational Design 114 Case Study 4.1. Going South? 118 Relational Strategies of Motivation, Control, and Surveillance 127 Case Study 4.2. Empowerment or Iron Cage? 133 Relational Strategies of Leadership 136 Information and Communication Technology and the Relational Strategy 139 Assessing Relational Strategies 142 Thinking Critically About Relational Strategies 146 Chapter 5 Cultural Strategies of Organizing 155 Defining Key Terms: Cultures and Organizational Cultures 157 Cultural Strategies of Organizational Design 159 Cultural Strategies of Motivation, Control, and Surveillance 161 Organizational Symbolism and Cultural Strategies of Motivation and Control 166 Case Study 5.1. It’s My Party and I’ll Do What I Want To 171 Case Study 5.2. Resistance and Control in Three Service Organizations 175 Cultural Strategies of Leadership 178 Technology and Cultural Strategies of Organizing 181 Thinking Critically About Cultural Strategies 183 Chapter 6 Network Strategies of Organizing 191 Network Strategies of Organizational Design 193 Box 6.1. Choosing Communication Media 202 Box 6.2. What Might Have Been 208 Case Study 6.1. al-Qaeda: A Network Organization? 209 Case Study 6.2. Evolving Into a Network Organization 213 Network Strategies of Motivation, Control, and Surveillance 215 Challenges for Control Systems in Network Organizations 218 Leadership in Network Organizations 219 Challenges and Problems for Network Organizations 221 Beyond Networks: Alternative Strategies of Organizing 222 Box 6.3. Postmodern Organizations? 225 Conclusion 227 Postscript to Unit II Contingency Perspective on Organizing Strategies 231 Task 232 Case Study P.1. Steeling Away Into a Different Structure 236 Interrelationships Among the Contingency Variables 237 Conclusion and Transition 238 Unit III Challenges in the Twenty-First Century 241 Chapter 7 Communication, Power, and Politics in Organizations 243 A Perspective on Organizational Power 245 Case Study 7.1. On Death and Dying 247 Societal Assumptions and the Bases of Organizational Power 251 Case Study 7.2. The Playground Never Ends 263 Organizational Politics: Overt Power in the Communicative Process 266 Box 7.1. An Exploration of Life in Systems of Power 274 Conclusion 278 Chapter 8 Communication, Decision Making, and Conflict in Organizations 284 Communication and Organizational Decision Making 286 Box 8.1. Making a Green Decision 291 Case Study 8.1. Managing the Ambiguity 304 Case Study 8.2. Koalas and Roos Flying Through Chaos 313 Communication and the Management of Organizational Conflict 316 Case Study 8.3. The Bargaining Case 327 Conclusion 335 Chapter 9 Organizational Change 339 Innovation 343 Box 9.1 Organizing for Creativity 344 Adoption 348 Implementation 355 Case Study 9.1. Implementing a Moving Target: Quality Improvement at TopHill Hospital System 356 Case Study 9.2. Storytelling Journeys into Change 368 Conclusion 376 Chapter 10 Communication and Diverse Workplaces 380 Resisting “Others” 382 Case Study 10.1. Sequestering Sexual Harassment 387 Confronting the Dominant Perspective 398 Box 10.1. Feminist Strategies for Organizing 399 Case Study 10.2. Trying to Stay Balanced 402 Case Study 10.3. Is That Term “Childless” or “Childfree”? 406 Taking a Holistic Perspective 409 Conclusion 412 Chapter 11 Communication, Organizations, and Globalization 418 Culture, Difference, and Organizational Communication 421 Increasing Cultural Understanding 426 Case Study 11.1. Can You Trust Anyone Under Thirty, Part 2? 427 Economics, Globalization, and Organizational Communication 431 Case Study 11.2. Small Companies, Global Approaches 438 Chapter 12 Communication, Ethics, and Organizational Rhetoric 447 Ethics, Organizations, and Social Control 450 Societal Assumptions and Organizational Rhetoric 452 Rhetoric and Organizational Crisis and Image Management 455 Case Study 12.1. Lanxess Cleans Up Its Act 461 Public Policy making and Organizational Rhetoric 463 Case Study 12.2. Ike the Prophet 467 Systems, Actions, and Ethics 469 Conclusions and Implications for Ethics 480 Postscript to Unit III Epilogue 489 Index 491

Read more less

Book SynopsisLeaders need to do more than stand up and speak; they need to integrate communications into what they do, address the immediate concerns and issues, and open the door to future dialogue and discovery. This book helps push that door open, so you can bring your organization to the next level.

Read more less

Book SynopsisTable of ContentsTable of Contents Appreciate Why Customer Service Matters PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big "little thing") Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisMike Clayton has led large teams of people and advised clients at senior levels in Government departments and in major companies. Over the last twenty years, he has studied the science of influence and honed his skills, while starting two successful businesses, training many people in influencing and persuasion, and becoming a respected public speaker and author. Mike has a science PhD from the University of Manchester and is an NLP Master Practitioner.Table of ContentsAuthor acknowledgements Introduction Part 1: Fundamentals Chapter 1: Use your common sense: the basics of influence Chapter 2: Appearance matters: how to look influential Chapter 3: Decisions: how we make them and how we influence them Chapter 4: Understand the psychology of influence Part 2: Your message Chapter 5: The importance of what you say Chapter 6: The power of how you say it Part 3: Strategies Chapter 7: Focus on the question: “what’s in it for me?” Chapter 8: How to negotiate to share benefits Chapter 9: How to network to help people help you Chapter 10: The six top influencing techniques Conclusion Glossary

Read more less

Book SynopsisNearly all of us have to pitch or present our ideas, whether in a formal setting after lunch to a hundred jaded salespeople, in a lecture theatre or classroom, putting over our thoughts to a team of colleagues, or even selling a concept one-on-one to your boss.In all these situations we can choose between delivering a message that sounds like muzak, or one that wakes the listener up. Most presentations and pitches could benefit from being ''rocked up'' - becoming more dynamic and memorable, in ways that arouse the passion of the audience. By applying the ideas in ROCK YOUR PRESENTATION you can deliver better, livelier and more emotionally engaging talks which leave audiences with the kind of high you get from being in a crowd at a great concert.Barlow applies the rock''n''roll metaphor throughout the book, turning what, to many, is a stressful subject into an exciting and fun exercise you can''t wait to try out. So take the Van Halen approach to planning your Trade ReviewA fresh and incisive work on injecting passion into your presentations * Scottish Business Insider *Nigel Barlow approaches the subject of presenting in a fresh and interesting way with plenty of practical tips and advice. While we can all hum along to a hundred songs, he shows clearly why so many talks are so forgettable - and how to make them work. -- Benjamin Ball, Director of Benjamin Ball AssociatesRock Your Presentation by Nigel Barlow is a book that is much more than the sum of its parts. It is a book that uses a metaphor for its inspiration and its structure, but unlike so many books like that, the metaphor works and never grows tired. Even without the 'it', the content is golden and reading it reminds me of hearing a Beatles album for the first time at age 14. -- Jim Harvey, MD, The Message Business

Read more less

Book SynopsisThis book is for cybersecurity leaders across all industries and organizations. It is intended to bridge the gap between the data center and the board room. This book examines the multitude of communication challenges that CISOs are faced with every day and provides practical tools to identify your audience, tailor your message and master the art of communicating. Poor communication is one of the top reasons that CISOs fail in their roles. By taking the step to work on your communication and soft skills (the two go hand-in-hand), you will hopefully never join their ranks. This is not a communication theory book. It provides just enough practical skills and techniques for security leaders to get the job done. Learn fundamental communication skills and how to apply them to day-to-day challenges like communicating with your peers, your team, business leaders and the board of directors. Learn how to produce meaningful metrics and communicate before, during and after an incident. RegardlTrade ReviewForeword for The Security Leader’s Communication Playbook by Jeffrey W. BrownThe CISO role has evolved so rapidly in Fortune-class organizations -- from a siloed technologist to now a C-Suite leader who advises on the confluence of infosec, risk and business initiatives. Jeff Brown is among a small cohort of security leaders who have been at the forefront of this evolution. Jeff has led security teams in Fortune 500 financial services firms and now as the first CISO for the State of Connecticut. He’s brought that experience to this book and mixed it with his humanities training – he was a journalism major before he went into infosec – to offer an invaluable perspective on how CISOs must communicate to be effective.Communication isn’t a CISO ‘nice-to-have’ -- it’s now an essential skill. One meeting, they need to help a sales regional head understand and own risk around customer data collection processes. The next meeting, they’re briefing the board on the risk associated with a new acquisition and presenting a mitigation roadmap. CISOs must be influencers across levels of the business. Communications skills drive influential interactions.In this book, Jeff taps into his experience and skillset to provide clear, actionable guidance on the communication skills CISOs need to connect with the business. This hands-on guide doesn’t talk abstractly about how to communicate, but instead speaks directly to CISOs’ needs and is an essential part of any CISO’s library. Foreword for The Security Leader’s Communication Playbook by Jeffrey W. BrownThe CISO role has evolved so rapidly in Fortune-class organizations -- from a siloed technologist to now a C-Suite leader who advises on the confluence of infosec, risk and business initiatives. Jeff Brown is among a small cohort of security leaders who have been at the forefront of this evolution. Jeff has led security teams in Fortune 500 financial services firms and now as the first CISO for the State of Connecticut. He’s brought that experience to this book and mixed it with his humanities training – he was a journalism major before he went into infosec – to offer an invaluable perspective on how CISOs must communicate to be effective.Communication isn’t a CISO ‘nice-to-have’ -- it’s now an essential skill. One meeting, they need to help a sales regional head understand and own risk around customer data collection processes. The next meeting, they’re briefing the board on the risk associated with a new acquisition and presenting a mitigation roadmap. CISOs must be influencers across levels of the business. Communications skills drive influential interactions.In this book, Jeff taps into his experience and skillset to provide clear, actionable guidance on the communication skills CISOs need to connect with the business. This hands-on guide doesn’t talk abstractly about how to communicate, but instead speaks directly to CISOs’ needs and is an essential part of any CISO’s library. Table of ContentsContentsPreface xviiAcknowledgments xixAuthor xxiIntroduction 1Part 1 Communication Foundational Skills 131 Foundational Communication Skills 152 People Skills 433 The Language of Business Risk 594 Company Culture 795 Better Business Writing 936 Say What? Verbal Communication Skills 1197 Communication Superpowers 157Part 2 Communication in the Real World 1838 Policies, Standards, Guidelines and Procedures 1859 T raining and Awareness 20310 Driving Change through Metrics 21711 The High Stakes of Incident Response Communication 23512 Communicating with Your Team and Colleagues 24913 Managing Up: Finding Your Boss’s Communication Style 26914 The Board of Directors 27915 Working with Auditors 29516 Your Next Job 30517 Consultants and Sales: Building and Maintaining Client Relationships 325Appendix 341Index 361

Read more less

Book SynopsisThe definitive guide to the graphic presentation of information.Trade Review"An essential reference for anyone who needs to effectively convey quantitative information using graphs. Everyone will learn something from reading this book." -- Joseph Tracy, executive vice president and director of research, Federal Reserve Bank of New York"Dona Wong’s outstanding new book artfully blends lessons on data analysis and graphic design. She shows us how to make our complex, confusing graphs and presentations both simple and powerful." -- Peter Tufano, Coleman Professor of Financial Management, Harvard Business School"Dona Wong’s professional advice advances the art of information graphics." -- Gene Zelazny, director of visual communications, McKinsey & Company"We live in an increasingly data-driven world, and Dona Wong does a masterful job of explaining how to make data come alive and tell the truth in an engaging way." -- Mark Zandi, chief economist, Moody’s Economy.com

Read more less

Book SynopsisDale Hunter has done it again! She has taken what was already a ''must-read'' for our industry, updated it, transformed it, and produced both a road map for aspiring facilitators and a value-added toolbox for crafty veterans. The Making Intervention and Processes chapters alone contain more insights than most books in their entirety. ?Michael Wilkinson, author, The Secrets of Facilitation This thoroughly revised edition of the classic book on facilitation offers the most current research available on the topics of facilitation and group dynamics. A comprehensive resource for facilitators, trainers, HR professionals, and consultants, The Art of Facilitation describes the profession of group facilitation and the role of a facilitator, and outlines the key elements of facilitation. The book also examines the most common challenges that facilitators face, as well as the ethical issues that pertain to the facilitation process. Written by Dr. Dale Hunter?aTable of ContentsIntroduction 15 Abridged introduction to the first edition 17 Part 1 1 Preparing the ground 19 2 The role of the facilitator 26 3 A framework for facilitation 36 4 Facilitating yourself 46 5 Facilitating another 54 6 Facilitating a group 65 7 Making interventions 78 8 Shifting levels 87 9 Dialogue and storytelling 97 10 Getting to consensus 105 11 Addressing confl ict 114 Part 2 1 Facilitation and the client 127 2 Cooperative processes in organizations 140 3 Facilitator ethics 149 4 A sustainable society 161 5 Facilitation and therapeutic groupwork 167 6 Facilitation online 175 7 Mapping the fi eld of facilitation 183 Part 3 1 Facilitator education 197 2 Training program 206 3 Processes 233 4 Design frameworks 294 5 Other resources 316 Appendices A Earthsong Eco-Neighbourhood Body Corporate Rules 321 B Hand signs 324 Notes 327 Bibliography 332 Index 339

Read more less

Book SynopsisAn accessible, example-based guide to effective strategies for exciting, modern and successful academic and business lectures. The author, who has received numerous institutional, provincial, and international teaching and lecturing awards, draws from his experiences. Further resources including lecture slides and videos of presentations available through www.cambridge.org/9780521876100.Table of ContentsPreface; 1. Introduction; 2. The lecturing mindset; 3. Old school basics; 4. General lecturing principles; 5. At the beginning of the lecture; 6. Things you should be aware of during the lecture; 7. Effective tools/tricks to energize your lecture; 8. Common mistakes that turn good lectures into disasters; 9. At the end of the lecture; 10. The art of academic lecturing; 11. Making lectures come to life through labs; 12. Lecturing in non-academic contexts; 13. The mechanics of professional presentations; 14. Final words; Appendix; References; About the author; Index.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less