Business and Management Books

Book SynopsisTable of ContentsForeword Preface About the Technical Review Team Chapter 1 Introduction: The Manifesto and the BOOM! Framework 1 Chapter 2 Time to Event Metrics 15 Chapter 3 Counting on Uncertainty: Preparing for Burndown, Arrival, Wait-Times, and Escape Rates 33 Chapter 4 Burndown Rates: Shifting Right the Bayesian Way 53 Chapter 5 Risk Arrival Rates: Shift Left Security Metrics 81 Chapter 6 Wait- Time Rates: Between Arrival and Departure Is…Waiting 111 Chapter 7 Escape Rates 145 Chapter 8 Optimization Basics with Bayesian Linear Regression 163 Chapter 9 ABC A/B Testing and Security ROI 197 Chapter 10 Dashboarding with BOOM! 223 Chapter 11 Simulating Data Like a Pro 245 Epilogue: A Short One- for- One Substitution Guide 281 Index 293

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Book SynopsisA former FBI agent shares his simple and effective toolkit for assessing who can and cannot trust.

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Book SynopsisAn essential reference for anyone who wants to be an effective online promoter and marketer.

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Book SynopsisKarl Albrecht's bestselling book Social Intelligence showed us how dealing with people and social situations can determine success both at work and in life.Now, in this groundbreaking book Practical Intelligence, Albrecht takes the next step and explains how practical intelligence (PI) qualifies as one of the key life skills and offers a conceptual structure for defining and describing common sense. Throughout Practical Intelligence, Albrecht explains that people with practical intelligence can employ language skills, make better decisions, think in terms of options and possibilities, embrace ambiguity and complexity, articulate problems clearly and work through to solutions, have original ideas, and influence the ideas of others. Albrecht shows that everyone's PI skills can be improved with proper education and training and challenges all of usfrom parents and teachers to executives and managersto upgrade our own skills and help others develop their own PI abiTrade Review"Albrecht’s practical intelligence builds on the ideas of multiple intelligence, outlining a series of guidelines and exercises to promote better approaches to problem solving" (Financial Times, Thursday 19th July 2007)Table of ContentsPreface. 1. A Problem and an Opportunity. Accidental Intelligence: The Terminal Assumption. The Widening "Smart Gap". The Dumbing of America and the Culture of Amusement. Knows and Know-Nots: The New Social Divide. Who Cares? Who Needs to Care? 2. Multiple Intelligences: The Possible Human. IQ Doesn't Tell the Whole Story. There Are at Least Six Kinds of "Smart". Building Out: Applying Theory to Everyday Life. Build-Out 1: Emotional Intelligence. Build-Out 2: Social Intelligence. The Next Build-Out: Practical Intelligence. 3. What Is Practical Intelligence? Thinking Is a Bodily Function. Meet Your Biocomputer. Brain Cycles, Brainwaves, Brain States, and the Daily Trance. Mind-Modules: You Have Many "Minds". Mind-Models: Your Portable Reality. Four Habits That Unlock Your Mental Capacity. Four Dimensions of PI: Your Mega-Skills. Getting Started: Upgrading Your Mental "Software". 4. Mental Software Upgrade 1: Developing Mental Flexibility. Are You a Finished Product? Dynamic Thinking and Archaic Thinking. You Might Be a Mental Redneck . . . The Creative Paradox. The "Beginner's Mind&": Innocence and Humility. The "Plexity" Scale. There Is No Truth--Only Your Truth, His Truth, Her Truth, Their Truth . . . How I Learned to Stop Arguing with People. A New Way to Think About Opinions. Three Phrases That Can Keep Your Mind Open. 5. Mental Software Upgrade 2: Adopting Affirmative Thinking. Cleaning Out the Attic: Mental Decontamination. "Sensorship": Choosing What You Will Allow into Your Mind. Resistance to Enculturation, a.k.a. "Crap Detecting". Cleanse Your Mind with a "Media Fast". Re-Engineering Your Attitudes. The Attitude of Gratitude. The Attitude of Abundance. Practical Altruism. Meditation, Mindmovies, and Affirmations. 6. Mental Software Upgrade 3: Adopting Sane Language Habits. Language as Mental Software: What You Say Is What You Think. The "Cookie Cutter" Effect of Language. Jumping to Confusions: Inferential Thinking. "Clean" and "Dirty" Language: Strategies for Semantic Sanity. Expressions You Can Remove from Your Vocabulary. The Self-Conversation: Cleaning Up Your Internal Dialog. Snappy Comebacks: The Language of Funny. 7. Mental Software Upgrade 4: Valuing Ideas. Do You Have Lots of Good Ideas? (Almost Everyone Does). "It Slipped My Mind . . ." (Almost Everything Does). The Greatest Thinking Tool Ever Invented. Thinking in Pictures. Are You a Yes-Person or a No-Person? The P.I.N. Formula: Protecting Ideas. Using Your Magical Incubator. "Metaboxical" Thinking: Breaking the Boundaries. 8. Mega-Skill 1: "Bivergent" Thinking. The Divergent-Convergent Polarity: The D-C Axis. Process Consciousness: Managing the "Pivot Point". Groupthink: The Collusion to Fail. Brainstorming: More Often Talked About Than Done. Systematic Creativity: The Balancing Act. 9. Mega-Skill 2: "Helicopter" Thinking. The Abstract-Concrete Polarity: The A-C Axis. Visionaries and Actionaries: We Need Both. Connecting the Dots: You Have to See Them to Connect Them. Painting the Big Picture: Mindmapping. Explaining the Big Picture: Using the Language of Ideas. 10. Mega-Skill 3: "Intulogical" Thinking. The Logical-Intuitive Polarity: The L-I Axis. Thinking Styles: Yours and Others? Sequential Thinking: Re-Owning Your Logical Abilities. Trusting Your Hunches: Re-Owning Your Intuitive Abilities. The "Zen Mind": Flow and Mindfulness. 11. Mega-Skill 4: "Viscerational" Thinking. The Rational-Emotive Polarity: The R-E Axis. First We Decide--Then We Justify: Irrational Thinking Explained. We'e All Neurotic, and That's OK. The Five Primal Fears We Live By: The Psychology of Risk. Signal Reactions: Disconnecting Your Hot Buttons. Emotions and Health: If It's on Your Mind, It's on Your Body. Can You Motivate Yourself? The "Popeye Point". 12. How to Become an Expert Problem Solver. Forget Those "Five Steps" They Taught You. Using Heuristic (a.k.a. Natural) Problem Solving. Your Five Key Mindzones. The High-Speed Problem-Solving Process. 13. Success Programming: Causing the Outcomes You Want. Using What We've Learned. Mindmovies: Who's Producing Your Life's Story? Alpha Programming: Making the Movies You Want. Your Life Wheel: Taking Stock, Setting Priorities, and Making Changes. Appendices. A. Answers to Thinking Exercises. B. Fifty Tips for Better Thinking. C. A Vocabulary for Practical Intelligence. D. A Code of Intelligent Discourse. E. Learn to Meditate in "One" Lesson: The Harvard Mantra. Index. About the Author.

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Book SynopsisCorporate and government scandals continue to deepen our mistrust of leaders. While credibility is the foundation of effective leadership, most leaders struggle, and sometimes fail, to align their words and their actions. Now for the first time, leadership expert Tony Simons has measured the bottom-line value of business leaders who live by their word and actually do what they say they are going to do. In The Integrity Dividend, Tony Simons shows how leaders? personal integrity drives the profitability and overall success of their organization. This groundbreaking book is based in on solid research and reveals that businesses led by managers of higher integrity enjoy deeper employee commitment, lower turnover, superior customer service, and substantially higher profitability. This improved performance is the integrity dividend. Simons conducted dozens of focus groups, surveyed thousands of employees, collected financial and operational numbers, and interviewed over 10Table of ContentsForeword ix PART ONE: WHAT IS THE INTEGRITY DIVIDEND? 1 1 The Dollar Value of Your Impeccable Word 3 A definition of behavioral integrity and evidence for the dollar return on leaders’ living by their word 2 Executive Sightings of the Integrity Dividend 18 How executives describe the integrity dividend in different contexts 3 Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big Costs 39 An overall framework for seeing how small integrity missteps can grow in impact PART TWO: MANAGING YOUR OWN BEHAVIORAL INTEGRITY: BUILDING TRUST AND CREDIBILITY 53 4 Promise Less, But Do It More Often 55 Selecting fewer key values to emphasize so you can send a clear and consistent message 5 The Language of Living by Your Word: Confronting and Committing 73 Addressing common communication errors that undermine integrity perceptions 6 Behavioral Integrity as a Personal Discipline 96 Developing the power of your own word through delaying gratification, facing fear, self-awareness, vigilance, and other self-management PART THREE: BEHAVIORAL INTEGRITY AND THE RIPPLE EFFECT: BUILDING AND SUSTAINING A LEADERSHIP CULTURE OF INTEGRITY 135 7 Easing the Middle Manager’s Dilemma 137 Reducing the strain middle managers feel when they are asked to implement policies with which they disagree by giving them opportunities to voice their concerns. 8 Creating a Culture of Accountability 158 Shaping a high-integrity community through an integrated approach to performance appraisal, training, coaching, and incentives, coupled with a leader’s personal enactment of integrity 9 Management Fashions and the Flavor-of-the-Month Club 185 Experimenting and learning without looking foolish PART FOUR: BROADER APPLICATIONS AND SUMMARY 203 10 The Integrity Dividend and Outside Stakeholders 205 A brief application of emergent integrity principles to relationships outside the company: customers, suppliers, and unions 11 Capturing the Integrity Dividend 223 An encouraging summary of what you can do Notes 232 Acknowledgments and Dedication 236 About the Author 237 Index 238

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Book SynopsisPraise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today's extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country's most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (Table of ContentsThe Authors vii 1 The Evolving Chief Human Resource Officer Role 1Patrick M. Wright, Paul McKinnon, Richard L. Antoine, Elizabeth ‘‘Libby” Sartain, John W. Boudreau, David A. Pace Part One: Today ’S Chief Human Resource Officer 13 2 Perform! Don’t Run! 15J. Randall MacDonald 3 The Art and Science of the CHRO Role 23Eva Sage-Gavin 4 ETC 32Richard L. Antoine 5 Roles and Challenges of the CHRO: Results of the Cornell/CAHRS CHRO Survey 40Patrick M. Wright, Mark Stewart Part Two: The CHRO As Strategic Advisor and Talent Architect 55 6 Leadership and Employee Engagement: A Positive Synergy at Caterpillar 57Sid Banwart 7 Four Steps to World-Class Talent Management 71L. Kevin Cox 8 Retooling HR and Avoiding the Service Trap: How Proven Business Models Offer Untapped Potential for Strategic Talent Decisions 83John W. Boudreau 9 The CHRO as Cultural Champion 93Michael L. Davis 10 When Crisis Calls 99Laurie Siegel 11 Doing HR’s Business with the Government 107Ian Ziskin Part Three: The CHRO As Counselor/Confidant/ Coach 117 12 Who Do You Really Work For? Serving Multiple and Often Conflicting Constituencies as CHRO 119David A. Pace 13 Partnering with the CEO 130Elease E. Wright 14 Forging Effective Relationships with Your Boss and Colleagues 137Pamela O. Kimmet 15 What Do You Stand For? 146Elizabeth ‘‘Libby” Sartain 16 Great Leader or Just a CEO? Insights on CEOs from the Perspective of CHROs 155Patrick M. Wright, L. Kevin Cox Part Four: The CHRO As Liaison To the Board of Directors 169 17 Working with the Board of Directors 171Bill Rosner 18 CHROs and Boards: A Missing Link 183Edward E. Lawler III 19 The Role of the CHRO in Managing Executive Compensation 193Charles G. Tharp 20 How to Be a High-Performing CHRO in the Executive Compensation Arena 203Ursula O. Fairbairn Part Five: The CHRO As Leader of the HR Function 211 21 Making a Difference in the First 100 Days 213Ken Carrig 22 Delivering Results with a Global HR Team 227Hugh Mitchell 23 Experiences as a New CHRO in a New Industry 237Mirian M. Graddick-Weir 24 Designing an Integrated HR Function: What the CHRO Needs to Know 246Amy Kates, John W. Boudreau, Jay Galbraith 25 HR for Impact 257Sandy Ogg Part Six: Characteristics of Today’s CHRO 269 26 Preparing CHROs to Exceed CEO Expectations 271Dave Ulrich, Ellie Filler 27 Delivering Global Talent in a High-Velocity World: What CEOs Look For in a CHRO 279James Bagley 28 What Does Today’s CHRO Look Like? Demographic Characteristics of CHROs at the World’s Largest Companies 288Patrick M. Wright, Mark Stewart 29 Bringing It All Together: The Four Knows of the CHRO 296Patrick M. Wright Index 303

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Book SynopsisThis book is truly amazing?actually, a masterpiece. It tells the story of the human condition. ?From Foreword by WARREN BENNIS IN THIS FOLLOW-UP BOOK to the best-selling Driven, Harvard professor Paul Lawrence applies his four-drive theory of human behavior to the realm of leadership, explaining how leadership?like all human behavior?can be understood as a function of the balance, or lack of balance, of four basic human drives: the drive to acquire, to defend, to comprehend, and to bond. We achieve an optimal state of leadership when all four drives are cultivated and balanced. In this next-step resource, Lawrence uses historical examples and current leadership crises to explain how the balance of the four drives results in one of three types of leadership: Good leadership: The best leaders, followers, and stakeholders fulfill the four drives in a balanced manner. Misguided leadership: These leaders, followers, and stakeholderTrade Review"...former Medtronic CEO and smart leadership thinker Bill George loved it, and I have to think someone who's been studying the topic since at least the 1960s would have something smart to say." (Washington Post, October 2010)Table of ContentsForeword xi Acknowledgments xiii The Author xv Introduction xvii 1 How Much Can We Hope For? 1 Part One: the Leadership Brain 9 2 A Brain Designed for Leadership? 11 3 Darwin Rediscovered: Did the Brain Evolve Leadership Capabilities? 53 Part Two: Historic Leadership Patterns 79 4 All About Leaders: Good, Bad, and Misguided 81 5 Leadership and the Historic Evolution of Political Institutions 101 6 Leadership of Economic Institutions: The Rise of Corporations 123 7 Leadership in Institutions of Human Meaning: Religion, Art, and Science 143 Part Three: Leadership in Contemporary Affairs 167 8 Keeping on Track: Leadership in Contemporary Corporations 169 9 A Worldwide Swindle: By Banking Leaders-w/o-Conscience? 193 10 Keeping a Global Economy and a Global Community on Track 213 11 Keeping on Track by Practicing Good/Moral Leadership 241 12 Renewing the Story of Human Progress with Darwin’s Help 267 Appendix: Darwin Misunderstood 271 Notes 283 Index 301

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Book SynopsisThis hugely informative and wide-ranging analysis on the management of projects, past, present and future, is written both for practitioners and scholars.Trade Review"This book is well written in plain, unambiguous English. It is for all serious project management practitioners working on any significant project in any area of project management application… This is an academic tome, yet … surprisingly easy and enjoyable reading…the contents throughout the book provide incredible insights and sound and realistic advice." (From a review by R.Max Wideman, Fellow of the Project Management Institute, December 2014) “Summing Up: Highly recommended. Upper-division undergraduates through professionals/practitioners.” (Choice, 1 February 2014)Table of ContentsFigures xiii Tables xv About the Author xvii Preface xix Introduction 1 Structure and Thesis of the Book 2 Take-Aways 5 References and Endnotes 6 PART 1 CONSTRUCTING PROJECT MANAGEMENT 7 Chapter 1 Introduction to Part 1 9 Historical Method 9 Bespeaking Relevant Knowledge 10 References and Endnotes 11 Chapter 2 Project Management before it was Invented 12 Pre-History: Projects and Society 12 Early Attempts at Formal Project Integration 19 World War II and the Manhattan Project 22 References and Endnotes 24 Chapter 3 Systems Project Management 27 USAF Integration: The Formal Recognition of Project Management 27 Schriever and the Atlas Program 30 Polaris 33 PERT and CPM 34 Construction 35 The Harvard Business Review Introduces the Project Manager! 36 McNamara and the Bureaucracy of Systems 36 Apollo: Confi guration Management and Project Leadership 37 DoD Bureaucratisation 41 Externalities 43 Energy and Commodities Projects 46 Nuclear Power 46 The Extractive Industries 48 References and Endnotes 49 Chapter 4 The Project Management Knowledge Base 52 The PMBOK® Guide 52 Theoretical Underpinnings 55 ‘The Management of Projects’ 60 ‘The Management of Projects’ Paradigm versus ‘Execution Delivery’ 61 The APM, IPMA, and Japanese BOKs 61 Quality Management 65 New Product Development: Lessons from Toyota 65 Academic Engagement 67 References and Endnotes 70 Chapter 5 Developing Project Management 75 IMEC: ‘Large Engineering Projects’ 75 Contracting and Procurement 76 Partnering and the new Procurement Environment 78 Risks and Opportunities 81 Flyvbjerg et al.: Transportation Projects and Optimism Bias 81 BOT/PFI 82 Value and Benefits 83 Health, Safety, and Environment 84 Defence Projects 86 Software Projects and Standish 86 Technology and Requirements Management 88 Agile Project Management 90 Information and Communications Technology (ICT) 91 Critical Chain 92 Program Management 93 Developing Enterprise-Wide p.m. Capability: The US Department of Energy (DoE)/NRC Study 94 References and Endnotes 95 Chapter 6 Enterprise-Wide Project Management (EWPM) 99 Strategy and Governance 99 PMOs 100 Best Practice Guidelines and Maturity 100 Critical Management 102 Learning and Development 104 Project Management as a Career Track 105 References and Endnotes 105 Chapter 7 The Development of Project Management: Summary 108 PART 2 DECONSTRUCTING PROJECT MANAGEMENT 113 Chapter 8 Introduction to Part 2 115 The Domain 115 Deconstructing Deconstruction 116 Approaching the Management of Projects 117 Developing Projects 120 References and Endnotes 121 Chapter 9 Control 123 Scope Management 123 Scheduling 128 Estimating 135 Budgeting 138 Cost Management 139 Performance Management (Earned Value) 140 References and Endnotes 142 Chapter 10 Organisation 145 Roles and Responsibilities 145 Structure 149 Structural Forms 152 Contingency Theory and Organisation Design 156 Project Management Contingency: Getting the Fit 157 References and Endnotes 157 Chapter 11 Governance and Strategy 160 Governance 160 Strategy 161 References and Endnotes 165 Chapter 12 Managing the Emerging Project Definition 167 Requirements Management 168 Solutions Development 170 References and Endnotes 174 Chapter 13 Procurement and the Project’s Commercial Management 176 Acquisition and Contracting Strategy 177 Partnering and Alliancing 179 Procurement 181 Contract Administration 182 References and Endnotes 184 Chapter 14 Adding Value, Controlling Risk, Delivering Quality, Safely and Securely 186 Building Value, Achieving Benefits 186 Risk and Opportunity Management 190 Quality Management 192 Health, Safety, Security, and Environment (HSSE) 194 References and Endnotes 195 Chapter 15 People 198 Leadership 199 Teams 201 Stakeholder Management 203 Culture 203 Individuals’ Skills and Behaviours 205 References and Endnotes 210 Chapter 16 Level 3: The Insti tutional Context 214 PMOs 215 Functions of the PMO 215 Clearing the Decks for Reconstruction 224 References and Endnotes 226 PART 3 RECONSTRUCTING PROJECT MANAGEMENT 229 Chapter 17 Introduction to Part 3 231 A Discipline 231 A Knowledge Domain 232 Foundations for the Future 233 References and Endnotes 233 Chapter 18 The Character of our PM Knowledge 234 Terminology 234 Ontology 236 Epistemology and Theories of Project Management 237 Methodology 240 The Character of the Field’s Substantive Knowledge 244 References and Endnotes 249 Chapter 19 Managing Context 252 Independent (or Semi-Independent) Variables 253 Dependent Variables 254 References and Endnotes 256 Chapter 20 Ethos: Building Sponsor Value 257 Questions of Purpose 257 Effectiveness 258 Enhancing Sponsor Value 258 The Japanese Approach: Pursuing Innovation and Value 266 References and Endnotes 267 Chapter 21 ‘only connect’ – the Age of Relevance 269 Connecting p.m. to Organisational Performance 269 The New Dystopia? 270 The Role of MoP/P3M 273 References and Endnotes 276 PART 4 SUMMA 279 Chapter 22 Summary and Conclusions 281 The Sweep of Project Management 281 Conclusions for the Discipline 283 Appendices 287 Appendix 1: Critical Success Factor Studies 289 Appendix 2: ‘Characteristics of Successful Megaprojects or Systems Acquisitions’ 306 Index 309

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Book SynopsisStretching the Brand offers practical and actionable advice on how to extend successful brands into new areas without losing sight of the value of the original brand itself. Examples of brand stretching include Dove soap, which has now been extended to the shampoo and deodorant markets.Trade Review“This is essentially a useful guide for brand managers in organisations without long-term wisdom.” (Brand Strategy, May 2004) “If this review were to be only two words, they would be 'Buy this!' [this] book is an essential, authoritative and easy-to-understand..” (Media Week 4 May 2004) "...an admirable book..." (Management Today, March 2004)Table of ContentsPreface. Acknowledgements. 1. Brand stretch – or brand ego trip? Extension advantages. So why does the success rate suck? Virgin: The biggest ever brand ego trip? Shotgun weddings. Quitting the brand ego trip. Brand added value. Dove: Brand added value in action. The Brand Stretch workout. Key takeouts. Checklist 1: Brand Stretch – or brand ego trip? 2. Step One: Strengthen the core. In shape to stretch? The heart of a healthy brand. Anchoring the core range. Bud and Bud Light: Sun and planets. Risky business. Tango: Taking the eye off the orange ball. Key takeouts. Checklist 2: Strengthen the core. 3. Step Two: Vision. GPS for brands 30 The masterbrand challenges. Less myopic marketing. Blockbuster: Out of the video box. Climbing the brand ladder. Pampers: From bottoms to babies. Axe: Ladders and snakes. Elastic brands. Key takeouts. Checklist 3: Vision. 4. Step Three: Ideas. Start close to home. Moving out. Innovation shortcuts. The fairytale world of innovation. Starbucks’ Frappuccino: Real world innovation. Innokill survival kit. Key takeouts. Checklist 4: Ideas. 5. Step Four: Focus. Meet the seven dwarves. Heroes or zeroes? Bertolli: Virtual venture capital. Dimension one: Brand vision building. Dimension two: Show me the money. The easyGroup story: Murder on the balance sheet. easyGroup summary. Alternatives to going it alone. Key takeouts. Checklist 5: Focus. 6. Step Five: Delivery. Underestimating execution. Nescafé Hot When You Want: Not so hot execution. Brand damage. Brand and deliver. The Apple iPod: White hot execution. Delivering the promise. Key takeouts. Checklist 6: Delivery. 7. Step Six: Brand architecture. The Sorcerer’s Apprentice. Architecture for brands. Houses versus streets. Mono-platform brands. Multi-platform brands. Lego: Building blocks of a new future. When the rubber hits the road. Comfort: Designing a turnaround. Let’s go round again. Key takeouts. Checklist 7: Brand architecture. Appendix 1: Masterbrand positioning tips and tricks. Appendix 2: Example masterbrand positioning tool. Appendix 3: Masterbrand positioning tool template. References. Index.

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Book SynopsisDrawing on the knowledge and experience of working with hundreds the world's top social change leaders in all fields, the author presents a model for change based on five proven principles that any individual leader or organization can apply to bring about deep, lasting and systematic change.Table of ContentsForeword By Bill Drayton xi Prologue xv Introduction: Rippling Solutions Into System Change 1 Part One Restructuring Institutional Norms 18Reflections by Esther Dyson 1 Power to the People—Germany 22How Elektrizitatswerke Sch¨onau works with communities to buy back, manage, and control electric grids so it can replace nuclear power with renewable sources of energy. 2 The Teaching of Teaching—United States 32Changing the dynamics of how and what teachers teach; appreciating the vision of the Center for Inspired Teaching. 3 From Servitude to Solution—India 42How the Rickshaw Bank is reinventing the lives and livelihoods of rickshaw drivers. 4 Lifting the Veil for Women Who Don’t Exist—Nepal 54Removing age-old restrictions on women who lose their rights, property, and freedom after the death of their husband; understanding how Women’s Human Rights is changing the face of Asia. Part Two Changing Market Dynamics 64Reflections by Peter M. Senge 5 Using MicroConsignment to Open a Door to Economic Inclusion—Guatemala 68Exploring the way Community Enterprise Solutions offers ‘‘a basket of solutions’’ to rural villagers by lowering the cost of economic entry for suppliers. 6 Dialing Maize 411—Kenya 84Using technology to connect small-scale farmers with real-time competitive prices; how the Kenya Agricultural Commodities Exchange improves the lives of small farmers. 7 Stimulating Fiscal Vibrancy by Creating a New Economy—Brazil 94Stimulating local economies by creating a new currency and a system of community banks for low-income citizens; the story of Bancos Palmas. Part Three Using Market Forces to Create Social Value 104Reflections by William Jefferson Clinton 8 From Garbage to Gold—Peru 108How Ciudad Saludable creates microenterprises around garbage collection and increases the economic viability and positive health outcomes of communities in which they operate. 9 A Better Model of Capitalism—United States 120Ensuring a fair price for farmers by transforming global trade practices; the influence of FairTrade USA on American consumers and its impact on families around the world. 10 Shit Business Is Serious Business—Nigeria 134Building a culture of sanitation and hygiene in crowded urban areas in Africa and Asia; why DMT Mobile Toilets is literally changing the landscape and much more. 11 Putting the Public Back in Public Housing—France 146Applying a quintuple bottom line to eco-housing, Chenelet energizes low-income neighborhoods while creating community with dignity and grace. Part Four Advancing Full Citizenship 156Reflections by Geeta Rao Gupta 12 Financial Freedom for Children—Global 160Equipping a generation of youth to take charge of their financial survival, Aflatoun balances the scales in favor of their future. 13 Overcoming the Barriers Between Us and Them—Germany 170Redefining disability as ability and otherness as likeness; the story of Dialogue Social Enterprise, creator of the ‘‘Dialogue in the Dark’’ experience. 14 Autistic Abilities—Denmark 180How Specialisterne (Specialist People Foundation) is transforming autism from a handicap to a competitive advantage. 15 Crazy Becomes Normal—Argentina 190Reconnecting the mentally ill with society and vice versa, La Colifata uses a weekly radio show broadcast by the patients as the link. Part Five Cultivating Empathy 200Reflections by Arianna Huffington 16 From Babies to Behavioral Shift—Canada 204The effectiveness of Roots of Empathy in ending aggressive behavior among children. 17 Cultivating Champions of Interfaith Action—United States 214Building widespread public support for interfaith youth work on University campuses; embracing the mission of the Interfaith Youth Core. 18 Beautiful Resistance—Palestine 224How Alrowwad creates a space to express normality in conflict zones. 19 Conclusion: Turning What Is and What If into What Can Be 236Epilogue: How To Think About Tomorrow 248 Notes 251 Acknowledgments 256 About The Author 258 Index 261

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Book SynopsisAs the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this book shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings.Table of ContentsPreface xi Acknowledgments xiii About the Authors xv Introduction xvii One Heard on the Street: The Audience Does Know! 1 The Audience Doesn’t Lie 1 It’s About Time! 6 It All Begins with Courage 7 Three Keys to Facilitate Fearlessly 8 And on a Final and Very Important Note 16 Coach’s Comments 16 Two Organic Facilitation 19 Organic Facilitation Is Less Known 20 Organic Facilitation Is Healthier in the Long Run 21 Organic Facilitation Takes Time to Perfect (or, Actually, Make Appear Imperfect) 22 Intimacy Is Key 23 Coach’s Comments 29 Three The Fourth Wall 33 The Wall It’s OK to Break 33 Food, Fun, and Safety 34 Five Tools for Your Fearless Tool Bag 37 Three Rules for Breaking the Wall 38 Dance Naked! The Wisdom Is in the Room 39 How to Work (and Not Work) the Room 39 How Fred Friedman Broke the Fourth Wall 41 Coach’s Comments 42 Four Have Fun with One or with One Hundred 45 Take It Professionally, Not Personally 47 As You Begin, Notice Who Is “with” You Through Their Reactions, Eye Contact, or What Seems to Be Working, Even in a Small Way 48 Be Ready to Adapt 51 Know That You Can’t Win Them All 53 Yes, Facilitation Works with Very Large Audiences! 54 Adapting to an Unexpectedly Small Audience 56 Coach’s Comments 57 Five Dialogue Not Monologue (Worse, Duologue) 61 Conversation Is Not Easy for Most 61 Can You Converse Without a Cocktail? 62 Conversation: Begin at the Beginning 64 The Break Is Never Really a Break 65 Dialogue During Your Meeting 66 Dialogue Post-Meeting 66 Coach’s Comments 67 Six The Set-Up: Making It Happen 71 The Learning Environment 72 You Can Always Facilitate, No Matter the Circumstances 75 Lessons from One Executive’s Transformation 77 Coach’s Comments 80 Seven Listen Live, Then Disappear! 85 What Oprah and Larry Know 86 What the Best Do Not Do 88 What the Journalist Uncovers 89 What the Orchestra Conductor Knows 90 What the Sales Professional Knows 93 Really Good Facilitators Use These Questions 94 Really Good Facilitators Avoid These Questions 97 What Listening Live Is Not 101 Timing Is Everything 102 Your Natural Resources 105 Coach’s Comments 105 Eight Go with It! 107 Take What They Give You 108 Trust! 108 When You Know More and They Came to Hear It 108 When You Need to (and Should) Keep Emotion at Bay 110 When You Can’t Think and Hit at the Same Time 111 Home Run! 112 Coach’s Comments 113 Nine It’s About the Audience, First and Always, in All Ways! 115 What a Ninety-One-Year-Old Knows 117 What a Professional Magician Knows 119 What an Eighth-Grade Teacher Knows 120 What Engineers Know 121 Connection Is Never Perfection 122 What the Professional Comedian Knows 123 Audiences Will React Differently to the Same Story 125 Avoid Death by Committee 126 Ten Yikes! A Whole Room Full of 131 When Times Go Less Well Than Planned 132 People and Groups Who Exhibit Predictable Challenges 133 People Who Are Disconnected 138 Only One Person to Facilitate 142 In Your Writing, Especially When You Need to Persuade 146 Gaining Traction 146 Keeping Momentum 147 When All Else Fails People Who Won’t Change, No Matter What 148 Coach’s Comments 150 Eleven Conclusion: Now Is the Beginning of Your New Skill 153 Appendix A: Sure Things: Eight Discussion Topics That Never Fail 155 Appendix B: Four Keys to Making It Easier 157 Appendix C: Momentum Magic 161 Appendix D: Oops! When Meetings Don’t Go So Well 163 Appendix E: Techniques for Teleconference and Virtual Meeting Facilitation 167 Index 169

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Book SynopsisWhy your business isn''t succeeding and what you can do about it While business consultants are having you scour over profit and loss statements, the real truth is businesses don''t fail; people quit. The Way You Do Anything Is the Way You Do Everything offers a realistic, sarcastic, and fiercely honest look at how business owners fail to commit. Business success is all about mindset, and author Suzanne Evans helps you uncover your goals and blast away the obstacles that are standing in your way. She offers ways to make more money, more quickly and eliminate everything that doesn''t work. Offers specific daily practices to make more money even when every odd is stacked against you Delivers the road map to abandon a job you hate and follow your professional dreams Author Suzanne Evans went from a secretary to seven figure success, and her story has helped her to mentor thousands to change their lives, businesses, and finances forever Table of ContentsForeword by Larry Winget ix Acknowledgments xi Introduction 1 Chapter 1 The Way You Do Anything… 7 Chapter 2 Enthusiasm 19 Chapter 3 Commitment 29 Chapter 4 Having Guts 37 Chapter 5 Being Embarrassed 47 Chapter 6 Having Faith 55 Chapter 7 Being Practical 65 Chapter 8 Not Being Practical 75 Chapter 9 Money 83 Chapter 10 Pain 95 Chapter 11 Time 109 Chapter 12 Competition 119 Chapter 13 Mastery 131 Chapter 14 Plan 143 Chapter 15 Love 153 Index 163

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Book SynopsisProven leadership strategies that will impact your career and your company Having the right CFO is a critical component for every company''s success. Guide to CFO Success provides CFOs and those in the making with a strategic blueprint to benefit their companies and their careers. This book reveals how to build a strong, successful career plan with guidance on team building and management of the multiple relationships that CFOs face on a daily basis, plus how to balance one''s work and personal life. Offers strategic guidance for leadership growth for CFOs Presents essential information for every CFO who wants to play a tactical role in their organization Includes best practices for building and developing the most effective Finance Team Features practical career advice for future Chief Financial Officers From balancing one''s work and personal life to dealing with the CEO, Guide to CFO Success has the answerTable of ContentsPreface xi Acknowledgments xv CFO Advisors xix Chapter 1: Chief Financial Officer 1 What Is a Chief FInancial Officer? 2 Personal Attributes of a Successful CFO 4 Skills Required for CFO Success 6 CFOs Are Different 8 Work–Life Balance 11 The Other Important Thing to Balance 12 Career versus Employer: A Question of Ethics? 13 Focusing on Your Career Helps Your Employer 15 Conclusion 16 Part One Successful Career Strategies for the CFO 19 Chapter 2: Planning for Career Success 21 Playing to Your Strengths 23 Personal Brand 25 Networking 27 Social Media for the CFO 31 Skills Development 36 Career Coaching 38 Conclusion 39 Chapter 3: Career Danger Signs 41 Career Danger Signs 42 Conclusion 48 Chapter 4: Should a CFO Moonlight? 51 Perception Is Reality 52 Acceptable Moonlighting Methods 52 Conclusion 58 Chapter 5: The CFO in Transition 61 The Grieving Process 62 Welcome to Your New Job 63 Ideal State 64 Catching Up From Behind 65 How CFOs Find Their Next Opportunity 69 Accepting Your Next CFO Role 69 Negotiating Your Next Employment Contract 71 Conclusion 78 Chapter 6: Starting Your New CFO Role 81 Onboarding 82 Onboarding Experiences of Real CFOs 87 Conclusion 95 Part Two Successful Employment Strategies for the CFO 97 Chapter 7: Planning for Success at Your Employer 99 The Case for a Formal Plan for Success 100 Executive Coaching for the CFO 110 Conclusion 112 Chapter 8: Relationship Management for the CFO 113 The CFO Relationship Map 114 Elements of Relationship Management 115 Examples of Successful CFO Relationship Management 118 Examples of Failed CFO Relationships 120 Why Do CFO Relationships Fail? 121 Conclusion 123 Chapter 9: Relationships with the CEO, Board, and Investors 125 The CEO Relationship 125 Relationship with Your Board of Directors 131 Relationship with Investors 141 Other Situations 146 Conclusion 149 Chapter 10: Relationships with Fellow Executives 151 Human Resources 152 Information Technology 156 Marketing 160 Sales 165 Production 168 Conclusion 172 Chapter 11: Relationships with Outsiders 175 Auditors 176 Lenders 178 Lawyers 182 Other Outside Relationships 184 Conclusion 185 Chapter 12: Building and Developing Your Finance Team 187 Elements of a Great Finance Team 188 The Cost of a Great Finance Team 191 Plan for a Great Finance Team 192 Building Your Finance Team 197 Superstars 199 Develop Your Team 201 Methods to Develop Your Team 204 CFO Succession 206 How Do I Become a CFO? 207 Your First CFO Role 208 Conclusion 209 Bibliography 211 About the Author 213 Index 215

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Book SynopsisThorstein Veblen’s analysis of America’s parasitic upper class, which plunders its wealth from productive workers, is widely attributed to his outsider status. But Charles Camic shows that Veblen’s ideas did not derive from social marginality. Veblen was a professional economist whose fierce social critique was the work of an academic insider.Trade ReviewThorstein Veblen may be the most important American thinker most Americans have never heard of…Insightful…Camic’s Veblen is an intellectual flamethrower, torching every school of thought in sight, from the classicism of Adam Smith to the communism of Karl Marx, attempting to clear the ground for a new kind of science…Surrounded as we are by inequality and the flagrant excesses of the super-rich, the power of Veblen’s vision in our own era is obvious. * Wall Street Journal *Perhaps the most accomplished and certainly the most original American economist of his era, and subject of [this] landmark new biography…Veblen’s ideas inarguably have a new urgency in what many have called our new Gilded Age, as wealth inequality has soared past mid-twentieth century levels to approach that of its namesake…Succeeds in moving Veblen from the margins of fin-de-siècle intellectual life and placing him squarely in the center…This new biography comes at an opportune time. -- Simon Torracinta * Boston Review *Camic has produced a sort of intellectual biography that largely dispenses with the personal life, while directing intense and illuminating attention to the scholarly milieu in which Veblen emerged. -- Kwame Anthony Appiah * New York Review of Books *For decades, Thorstein Veblen has been the greatest American thinker without a good biography. An unsparing critic of our last gilded age, he savaged the upper classes, from their manners to the economic theories that justified their wealth, while also offering an alternative view of how the economy ought to work, and for whom…Veblen’s ideas and life are worth recalling, especially now…As a book about how Veblen fits into the history of American economics, this biography is fantastic. -- Paul W. Gleason * Los Angeles Review of Books *Camic’s intention…is to put an end to a long-standing view of Veblen as an outsider…Invaluable for the information it provides about the curricular specifics of Veblen’s education…What Camic brings into view are inconspicuous but vital parts of the Veblen story. -- Rachel Bowlby * Times Literary Supplement *A really interesting book…I enjoyed reading Veblen—one for anybody interested either in the man himself or in the history and sociology of economics. It certainly succeeds in over-turning the prevailing myth that Veblen was an outsider. -- Diane Coyle * Enlightened Economist *Camic provides an excellent account of how Veblen arrived at [his] contribution to economic theory…A worthy model for historians of the social sciences and sociologists of knowledge. -- Geoffrey Mead * LSE Review of Books *Camic has written an excellent intellectual biography…Not only excellent but also exemplary. -- Andrew Abbott * American Journal of Sociology *An intellectual biography of great depth and superb insight. I have read no other biographical volume, on any thinker, that achieves what Camic does in this volume. -- Geoffrey Hodgson * European Journal of the History of Economic Thought *Camic’s Veblen weaves together narrative, analytic interpretation, and social theory to create a compelling, engaging, and revolutionary account that tells us something new about a familiar and fascinating figure while conveying a powerful sense of melancholy. There is really nothing quite like it. -- George Steinmetz, University of MichiganThis is a book of profound scholarship produced by a talented sociologist at the height of his intellectual power. Going beyond strict intellectual history to focus on theory, Camic analyzes how Veblen developed a ‘repertoire of knowledge-making practices’ central to his seminal ideas in the first decades of his life as a researcher. The author also locates the concept of conspicuous consumption in Veblen’s broader contribution to the study of nonproductive economic activities. This brilliant book is certainly the definitive contribution to our understanding of Veblen and the context that made his pathbreaking approach possible. -- Michèle Lamont, past president of the American Sociological AssociationVeblen changes our perception of a major figure in American social science, showing that he stood at the heart of the emerging economics discipline. Given the enormous literature on Veblen, by historians, sociologists and economists, that is a remarkable achievement. -- Roger Backhouse, University of Birmingham and Erasmus University Rotterdam

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Book SynopsisThese stories can help CEOs navigate complex situations, build stronger relationships with their teams, and make decisions that align with their values and beliefs.

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Book Synopsis''A terrific and important book . . . it''s a great, fresh take on how the 21st century is transforming the way we select everything from food to music'' David Bodanis, author of E=MC2In the past two years humanity has produced more data than the rest of human history combined. We carry a library of data in our pockets, accessible at any second. We have more information and more goods at our disposal than we know what to do with. There is no longer any competitive advantage in creating more information. Today, value lies in curation: selecting, finding and cutting down to show what really matters.Curation reveals how a little-used word from the world of museums became a crucial and at times controversial strategy for the twenty-first century. Today''s most successful companies - Apple, Netflix, Amazon - have used curation to power their growth, by offering customers more tailored and appropriate choices.Curation answers the questioTrade ReviewA fascinating account ... and also a useful guide -- Andy Miller Spectator Full of illuminating detail, Bhaskar's writing eloquently confronts problems of excess -- New Statesman New Statesman A terrific and important book ... it's a great, fresh take on how the 21st century is transforming the way we select everything from food to music -- David Bodanis, author of E=MC2 In his outstanding new book, Michael Bhaskar reveals that curation, formerly the preserve of art galleries and specialists, has become an essential part of our overloaded lives. Dispelling the old mantra that more is better, Bhaskar teaches us that value today lies not in creating more choices, but training ourselves to choose better. Whether operating a business or choosing your own self identity, Curation rightly shifts our focus from producing more and more to finding what matters -- Sheena Iyengar, author of THE ART OF CHOOSING This book is a must have ... Bhaskar penetrates to the very essence of man- and machine-made choices -- Roman Tschappeler, co-author of THE DECISION BOOK

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Book SynopsisTrade ReviewIt seems safe to say that Capital in the Twenty-First Century, the magnum opus of the French economist Thomas Piketty, will be the most important economics book of the year—and maybe of the decade. -- Paul Krugman * New York Times *The book aims to revolutionize the way people think about the economic history of the past two centuries. It may well manage the feat. * The Economist *Piketty’s Capital in the Twenty-First Century is an intellectual tour de force, a triumph of economic history over the theoretical, mathematical modeling that has come to dominate the economics profession in recent years. -- Steven Pearlstein * Washington Post *Piketty has written an extraordinarily important book…In its scale and sweep it brings us back to the founders of political economy. -- Martin Wolf * Financial Times *A sweeping account of rising inequality…Piketty has written a book that nobody interested in a defining issue of our era can afford to ignore. -- John Cassidy * New Yorker *Stands a fair chance of becoming the most influential work of economics yet published in our young century. It is the most important study of inequality in over fifty years. -- Timothy Shenk * The Nation *At a time when the concentration of wealth and income in the hands of a few has resurfaced as a central political issue, Piketty doesn’t just offer invaluable documentation of what is happening, with unmatched historical depth. He also offers what amounts to a unified field theory of inequality, one that integrates economic growth, the distribution of income between capital and labor, and the distribution of wealth and income among individuals into a single frame…Piketty has transformed our economic discourse; we’ll never talk about wealth and inequality the same way we used to. -- Paul Krugman * New York Review of Books *The most remarkable work of economics in recent years, if not decades…The discipline of economics, Piketty argues, remains trapped in a juvenile passion for mathematics, divorced from history and its sister social sciences. His work aims to change that. -- Nick Pearce * New Statesman *Magnificent…Even though it is a work more concerned with the past 200 years, it’s no coincidence that the full title of Piketty’s book is Capital in the Twenty-First Century. Its ambition is to shape debates about the next two centuries, not the past two. And in that it may succeed. -- Christopher Croke * The Australian *Piketty’s ground-breaking work on the historical evolution of income distribution is impressive…One of the best economic books in decades. -- Paul Sweeney * Irish Times *[Piketty] is just about to emerge as the most important thinker of his generation…He demonstrates that there is no reason to believe that capitalism can ever solve the problem of inequality, which he insists is getting worse rather than better. From the banking crisis of 2008 to the Occupy movement of 2011, this much has been intuited by ordinary people. The singular significance of his book is that it proves ‘scientifically’ that this intuition is correct. This is why his book has crossed over into the mainstream—it says what many people have already been thinking. -- Andrew Hussey * The Observer *The strength of Piketty’s book is his close attention to the different sources of inequality, the massive documentation underpinning his history and conclusions, and his impressive culls from sociology and literature, which exhibit the richness of ‘political economy’ compared to its thin mathematical successor that has attained such prominence…A timely intervention in the current debate about inequality and its causes. -- Robert Skidelsky * Prospect *A monumental book that will influence economic analysis (and perhaps policymaking) in the years to come. In the way it is written and the importance of the questions it asks, it is a book the classic authors of economics could have written if they lived today and had access to the vast empirical material Piketty and his colleagues collected. -- Branko Milanovic * American Prospect *This book has all the makings of a classic. It has already changed the way economists think about inequality. One hopes that these ideas will percolate into the chambers of policy-makers in governments and lending institutions and bring about changes in their policies to reduce inequality. -- K. Subramanian * The Hindu *Piketty’s book is revolutionary…[His] multi-century portrait of wealth and income obliterates economists’ complacent narratives…We are still seeking an economy that is both vibrant and humane, where mutual advantage is real and mutual aid possible. The one we have isn’t it. -- Jedediah Purdy * Los Angeles Review of Books *Piketty demonstrates in terrifying detail, with painstaking statistical research, that free-market capitalism, in the absence of major state redistribution, produces profound economic inequalities. -- Michael Robbins * Chicago Tribune *An extraordinary sweep of history backed by remarkably detailed data and analysis…Piketty’s economic analysis and historical proofs are breathtaking. -- Robert B. Reich * The Guardian *Piketty’s treatment of inequality is perfectly matched to its moment. Like [Paul] Kennedy a generation ago, Piketty has emerged as a rock star of the policy-intellectual world…But make no mistake, his work richly deserves all the attention it is receiving…By focusing attention on what has happened to a fortunate few among us, and by opening up for debate issues around the long-run functioning of our market system, Capital in the Twenty-First Century has made a profoundly important contribution. -- Lawrence H. Summers * Democracy *What makes Thomas Piketty’s Capital in the Twenty-First Century such a triumph is that it seems to have been written specifically to demolish the great economic shibboleths of our time…Piketty’s magnum opus. -- Thomas Frank * Salon *Capital reflects decades of work in collecting national income data across centuries, countries, and class, done in partnership with academics across the globe. But beyond its remarkably rich and instructive history, the book’s deep and novel understanding of inequality in the economy has drawn well-deserved attention…The book is an attempt to ground the debate over inequality in strong empirical data, put the question of distribution back into economics, and open the debate not just to the entirety of the social sciences but to people themselves. -- Mike Konczal * Boston Review *[A] 700-page punch in the plutocracy’s pampered gut…It’s been half a century since a book of economic history broke out of its academic silo with such fireworks. -- Giles Whittell * The Times *Thomas Piketty of the Paris School of Economics has done the definitive comparative historical research on income inequality in his Capital in the Twenty-First Century. -- Paul Starr * New York Review of Books *Bracing…Piketty provides a fresh and sweeping analysis of the world’s economic history that puts into question many of our core beliefs about the organization of market economies. His most startling news is that the belief that inequality will eventually stabilize and subside on its own, a long-held tenet of free market capitalism, is wrong. Rather, the economic forces concentrating more and more wealth into the hands of the fortunate few are almost sure to prevail for a very long time. -- Eduardo Porter * New York Times *About as close to a blockbuster as there is in the world of economic literature—easily the most discussed book of its genre in years…Piketty challenges one of the underpinnings of modern democracies—namely, that growth and productivity make each generation better off than the previous one. -- Barrie McKenna * Globe and Mail *Piketty has unearthed the history of income distribution for at least the past hundred years in every major capitalist nation. It makes for fascinating, grim and alarming reading…Piketty gives us the most important work of economics since John Maynard Keynes’s General Theory. -- Harold Meyerson * Washington Post *The strength of [Piketty's] thesis is that it is founded on evidence rather than ideology…What Piketty has done is provide a strong factual understanding for how modern capitalist economies diverge from the image of risk-taking and productive commercial activity. At the very least, the book effectively debunks the notion that there is an economic imperative for low tax rates and a smaller state. -- Oliver Kamm * The Times *Defies left and right orthodoxy by arguing that worsening inequality is an inevitable outcome of free market capitalism…Without what [Piketty] acknowledges is a politically unrealistic global wealth tax, he sees the United States and the developed world on a path toward a degree of inequality that will reach levels likely to cause severe social disruption. -- Thomas B. Edsall * New York Times *Piketty's magnum opus…A lucid tale of why inequality in the world is increasing, and what we should be doing about it. The right leaning crowd may be dismayed with his prescriptions of stiff global wealth taxes, but neither leftists nor rightists can dispute the data that he presents. -- Ajit Ranade * Business Today *Anyone remotely interested in economics needs to read Thomas Piketty’s Capital in the Twenty-First Century. -- Matthew Yglesias * Slate *[A] timely, important book. -- Joseph E. Stiglitz * New York Times *Piketty’s genius lies in proving that inequality is growing and potentially threatens widespread political instability…Piketty has written a trenchant critique of our current economic system. -- Michael Washburn * Boston Globe *Piketty has looked at centuries of tax archives to formulate a theory of capitalism that is evidence-based and rigorously researched, but also attempts to answer the most basic questions in economic theory…Capital in the Twenty-First Century is already being hailed as a seminal work of economic thought, and with very good reason. -- Thomas Flynn * Daily Beast *Piketty solidifies and gives an intellectual edge to the view that something is wrong here, and something new and bold and radical has got to be done…People like me, and others, are certainly excited by the prospect of where Piketty might take us. -- Len McCluskey * The Guardian *The book is a terrific achievement. -- Alan Ryan * Literary Review *One of the strengths of Piketty’s book is the depth and rigor of his historical analysis. Yet it is changes taking place now that make his concerns especially urgent. -- Andrew Neather * London Evening Standard *There are books that you read and there are books that hit the nail on the head so hard that you want to get your teeth into them. Thomas Piketty’s Capital in the Twenty-First Century…clearly belongs to the second category. -- Perry Lam * South China Morning Post *[Piketty] has demolished the Western myth that all who work hard can expect success. -- Mary Riddell * The Telegraph *It’s going to be remembered as the economic tome of our era. Basically, Piketty has finally put to death, with data, the fallacies of trickle down economics…We can only hope that the politicians crafting today’s economic programs will take this book to heart. -- Rana Foroohar * Time *Magisterial…This book is economics at its best. -- Philip Roscoe * Times Higher Education *[A] seminal work on capitalism. -- Madan Sabnavis * Financial Express *Piketty has shown that we are living in a Second Gilded Age…Nestled under the book’s mass of data, elegant mathematical formulae, and literary references is an insistence that the turmoil of capitalism is a human turmoil, within the control of human beings. Piketty’s book is a call to citizenship, not as a series of fatalistic poses, but as a political responsibility. That spirit of engagement is more radical, at this moment in history, than any other proposal. -- Stephen Marche * Los Angeles Review of Books *Piketty hits bullseye after bullseye about the exacerbating inequalities that disfigure society—especially American society…For [those] who suffer from the relentless blather about why the minimum wage cannot be raised; why ‘job creators’ cannot be taxed; and why American society remains the most open in the world, Piketty is what the doctor ordered. -- Russell Jacoby * New Republic *Riveting…[Piketty] embodies a model of engaged and sophisticated public debate, the sort of which politicians can only dream…Capital inequality has dispossessed us of our ‘democratic sovereignty,’ and that’s something we should all really worry about…His book is as much a story about the limits of modern democratic politics as it is about the structures of inequality. -- Duncan Kelly * Times Literary Supplement *Very readable and often slyly witty…Piketty does economics in a new way; or more accurately, he returns to an older way…He argues that the degree of inequality is not just the product of economic forces; it is also the product of politics. -- George Fallis * Literary Review of Canada *Capital in the Twenty-First Century delivered a well placed kick up the backside to complacent mainstream economics. -- Paul Mason * The Observer *This book is the key to understanding how the automatic accumulation and concentration of wealth poses a threat to the peaceful economies in which entrepreneurs prosper. -- Geoffrey James * Inc. *Monumental…Translated beautifully by Arthur Goldhammer, [Capital in the Twenty-First Century]…smashed into the intellectual world with incredible force…One also has to admire the way Piketty marshals the data to create a sweeping historical narrative, in a style reminiscent of the great thinkers of the 19th century. -- Ben Chu * The Independent *Capital in the Twenty-First Century shows how privateers use privatization, debt creation and capital inflation as a mechanism for rent extraction, with catastrophic consequences for public services. -- Allyson Pollock * Times Higher Education *Piketty’s great achievement, and one possible reason for the enthusiastic reception of his book, is his effective empirical demonstration of a fact long denied by neoclassical economics and its champions throughout the world: markets, when left to their own devices, do not provide individuals with rewards that are proportional to their efforts…[This book] effectively demolishes mainstream myths about the ability of markets to combat inequality. -- Hassan Javid * Dawn *Monumental…[Piketty] documents a sharp increase in such inequality over the last 25 years, not only in the United States, but also in Canada, Britain, Australia, New Zealand, China, India, Indonesia and South Africa, with people with the highest incomes far outstripping the rest of society. The book is impressive in its wealth of information. -- Robert J. Shiller * New York Times *[Piketty’s] chief intellectual accomplishment is to show how the basic forces of capitalism tend inevitably toward an ever-greater accumulation of wealth at the tip of the pyramid…Piketty shows that the economics of the postwar era—when the West enjoyed strong, widely-shared growth—was a historical exception. For our Western democracies, it was also a political necessity. Capitalism is facing an existential challenge; smart plutocrats will be part of the solution. -- Chrystia Freeland * Politico *Thomas Piketty’s Capital in the Twenty-First Century is the most important economics book of the year, if not the decade…Capital in the Twenty-First Century essentially takes the existing debate on income inequality and supercharges it. It does so by asserting that in the long run the economic inequality that matters won’t be the gap between people who earn high salaries and those who earn low ones, it will be the gap between people who inherit large sums of money and those who don’t. -- Matthew Yglesias * Vox *Monumental…One of the most thorough and illuminating studies of capitalist economics since Karl Marx published the original Capital 150 years earlier. -- Gary Gerstle * Washington Post *Groundbreaking…The usefulness of economics is determined by the quality of data at our disposal. Piketty’s new volume offers a fresh perspective and a wealth of newly compiled data that will go a long way in helping us understand how capitalism actually works. -- Christopher Matthews * Fortune *Piketty draws on a vast store of historical data to argue that the broad dissemination of wealth that occurred during the decades following World War I was not, as economists then mistakenly believed, a natural state of capitalist equilibrium, but rather a halcyon interval between Belle Époque inequality and the rising inequality of our own era…[His] most provocative argument is that the discrepancy between the high returns to capital and much more modest overall economic growth—briefly annulled during the mid-century—ensures that the gulf between the rich (who profit from capital investments) and the middle class (who depend chiefly on income from labor) will only continue to grow. -- James Traub * Foreign Policy *Piketty’s main point, and his new and powerful contribution to an old topic: as long as the rate of return exceeds the rate of growth, the income and wealth of the rich will grow faster than the typical income from work…If the ownership of wealth in fact becomes even more concentrated during the rest of the twenty-first century, the outlook is pretty bleak unless you have a taste for oligarchy…Wouldn’t it be interesting if the United States were to become the land of the free, the home of the brave, and the last refuge of increasing inequality at the top (and perhaps also at the bottom)? Would that work for you? -- Robert Solow * New Republic *Argues that the great equalizing decades following World War II, which brought on the rise of the middle class in the United States, were but a historical anomaly. Armed with centuries of data, Piketty says the rich are going to continue to gobble up a greater share of income, and our current system will do nothing to reverse that trend. -- Shaila Dewan * New York Times Magazine *Though an heir to Tocqueville’s tradition of analytic history, Thomas Piketty has a message that could not be more different: Unless we act, inequality will grow much worse, eventually making a mockery of our democratic institutions. With wealth more and more concentrated, countries racing to cut taxes on capital, and inheritance coming to rival entrepreneurship as a source of riches, a new patrimonial elite may prove as inevitable as Tocqueville once believed democratic equality was…Perhaps with this magisterial book, the troubling realities Piketty unearths will become more visible and the rationalizations of the privileged that sustain them less dominant. Like Tocqueville, Piketty has given us a new image of ourselves. This time, it’s one we should resist, not welcome. -- Jacob S. Hacker and Paul Pierson * American Prospect *A landmark book…which brings a ton of data to bear in reaching the commonsensical conclusion that inequality has to do with more than just blind market forces at work. -- George Packer * New Yorker *[Piketty] is now the most talked-about economist on the planet…The book analyzes hundreds of years of tax records from France, the U.K., the U.S., Germany and Japan to prove a simple idea: The rich really are getting richer. And their wealth doesn’t trickle down. It trickles up…The stark historical consequences of unchecked inequality are at the heart of Capital. -- Rana Foroohar * Time *Magisterial…Piketty provides a sweeping, data-driven narrative about inequality trends in the United States and other Western economies over the past century or more, identifies a worrisome increase in income and wealth concentration in a small percentage of the population since 1980, and warns that this trend won’t likely correct itself. -- Chad Stone * U.S. News & World Report *Piketty’s new book is an important contribution to understanding what we need to do to produce more growth, wider economic opportunity and greater social stability. -- David Cay Johnston * Al Jazeera America *The book has made everyone with a stake in capitalism sit up and take notice…[Piketty’s] analysis should challenge Americans to rethink our notions of wealth and poverty and whether any semblance of ‘equal opportunity’ actually exists. * America *Capital in the Twenty-First Century is written in the tradition of great economic texts…This book is significant for its findings, as well as for how Piketty arrives at them. It’s easy—and fun—to argue about ideas. It is much more difficult to argue about facts. Facts are what Piketty gives us, while pressing the reader to engage in the journey of sorting through their implications. -- Heather Boushey * American Prospect *How does a rigorous, seven-hundred page economic history become a lionized hit? Through the canny voice of professor Thomas Piketty, and his demystification of inherited wealth, Karl Marx’s true legacy, and what we mean when we talk about monetary ‘growth’ and ‘inequality.’ * Barnes and Noble Review *When it comes to economics…you need to get yourself a hold of Capital in the Twenty-First Century…Piketty’s study will have readers plotting capital’s downfall because what it shows is that the growing inequalities we are seeing between the haves and have nots are endemic to the system…We are entering a new age of capital, he argues; a time, similar to the early 19th century, when many will live off their money. Without the need for work. Meanwhile, those without capital will always struggle to keep ahead of debts. -- Thomas Quinn * Big Issue *Intellectually hefty…Piketty has already engendered vigorous argument. Capital is an arduous climb, but the subject is equally weighty, and it demands our best analyses, proposals and dialogues. Capital is an essential volume in the conversation. -- Earl Pike * Cleveland Plain Dealer *An important book…which paints a compelling, and scary, picture of the deep forces driving toward ever greater inequality in the modern world. Piketty’s historical focus adds power to his analysis of the trend toward greater financial inequality today. -- Charles R. Morris * Commonweal *This important and fascinating book surely ranks among the most influential economic analysis of recent decades. -- Andrew Berg * Finance & Development *Piketty has made his name central to serious discussions of inequality…[He] expands upon his empirical work of the last 10 years, while also setting forth a political theory of inequality. This last element of the book gives special attention to tax policy and makes some provocative suggestions—new and higher taxes on the very rich. -- Joseph Thorndike * Forbes *The most eagerly anticipated book on economics in many years. -- Toby Sanger * Globe and Mail *Is Piketty the new Karl Marx? Anybody who has read the latter will know he is not…Piketty has, more accurately, placed an unexploded bomb within mainstream, classical economics…The power of Piketty’s work is that it also challenges the narrative of the center-left under globalization, which believed upskilling the workforce, combined with mild redistribution, would promote social justice. This, Piketty demonstrates, is mistaken. All that social democracy and liberalism can produce, with their current policies, is the oligarch’s yacht co-existing with the food bank forever. Piketty’s Capital, unlike Marx’s Capital, contains solutions possible on the terrain of capitalism itself. -- Paul Mason * The Guardian *The big questions that concerned Mill, Marx and Smith are now rearing their heads afresh…Thomas Piketty—who spent long years, during which the mainstream neglected inequality, mapping the distribution of income—is making waves with Capital in the Twenty-First Century. Nodding at Marx, that title helps explain the attention, but his decidedly classical emphasis on historical dynamics in determining who gets what resonates in a world where an increasing proportion of citizens are feeling fleeced by the elite. * The Guardian *A big book in every sense of the word, using empirical evidence from 30 countries to describe how capitalism has evolved over the past 300 years and is now reverting to what Piketty calls the Downton Abbey world of a century ago…It is rare for economics books to fly off the shelves. Once in every generation, usually when the world has started to recover after a serious recession, there is a search for answers. Will Hutton’s The State We’re In was the must-buy book two decades ago just as Piketty’s is today. * The Guardian *Piketty says he wants the book to be widely read and his ideas debated. He has succeeded. Questions of economic theory have now reached an uncommonly large audience. One could, of course, fill a book twice the size with the reviews and the commentary Capital has prompted. But there is a better way into the debate than consuming the Piketty media phenomenon: spend a little valuable capital and read the original yourself. -- Ben Chu * The Independent *The enthusiastic reception in the United States of Piketty’s rigorous Capital in the Twenty-First Century, which answers the empirical spirit of the age with a welcome rush of statistics, may be a promising sign of renewal in the otherwise sedate intellectual pastures of the continent. To have made the word ‘redistribution’ utterable again by mainstream economists is already a considerable achievement…An unignorable account of the history of inequality in capitalist democracies. -- Thomas Meaney and Yascha Mounk * The Nation *Not since John Rawls’s A Theory of Justice in 1971 has a work of political theory been as rapturously received on the left as Thomas Piketty’s Capital in the Twenty-First Century…In this supposedly superficial and anti-intellectual age, his 690-page treatise on inequality, rich in empirical research, has resonated because it speaks to one of the central anxieties of our time: that society is becoming ever more fragmented as the very rich pull away from the rest. * New Statesman *Piketty, a prominent economist, explains the tendency in mature societies for wealth to concentrate in a few hands. -- Amy Merrick * New Yorker *[Piketty] has written a 700 page book on inequality which has achieved something few would have thought possible. He has rocked the neo-liberal economic establishment to its foundations…Even some of the most ideologically blinkered of free market economists, having read this book, now openly admit that Professor Piketty has laid down a challenge which they dare not ignore and which could change the political environment. -- John Palmer * Red Pepper *Drawing on hundreds of years of economic data (some of which has only recently become available to researchers) Piketty reaches a simple but disturbing conclusion: In the long run, the return on capital tends to be greater than the growth rate of the economies in which that capital is located…Readers can already guess the dire conclusion that flows from combining Piketty’s theory with the plausible assumption that unregulated wealth leads to plutocracy: If the only way to avoid plutocracy would be to employ political processes that the plutocrats themselves will eventually buy lock, stock and barrel, then the only way to avoid being ruled by the Lords of Capital is to become one of them. -- Paul Campos * Salon *[Piketty] has been perhaps the most important thinker on inequality of the past decade or so…Capital will change the political conversation in a more subtle way as well, by focusing it on wealth, not income. -- Jordan Weissmann * Slate *There is a huge amount to admire and welcome in this book…Like the radicals of the 1790s, who toasted Edmund Burke in gratitude for the fundamental debate his writings on the French Revolution had provoked, even those who find Piketty’s remedies unpalatable and in some ways worse than the disease he is trying to cure should nevertheless applaud his industry, his acuity, and his humane commitment to the ideal of rational, temperate and informed public debate. -- David Womersley * Standpoint *Clearly written, ambitious in scope, rooted in economics but drawing on insights from related fields like history and sociology, Piketty’s Capital resembles nothing so much as an old-fashioned work of political economy by the likes of Adam Smith, David Ricardo, Karl Marx, or John Maynard Keynes…The book’s major strength lies in Piketty’s ability to see the big picture. His original and rigorously well-documented insights into the deep structures of capitalism show us how the dynamics of capital accumulation have played out historically over the past three centuries, and how they’re likely to develop in the century to come. -- Kathleen Geier * Washington Monthly *After receiving widespread attention in his native France, Thomas Piketty’s Capital in the Twenty-First Century has received even greater attention on this side of the Atlantic, and deservedly so. It offers a stark and depressing picture for those who believe that some combination of democratic politics and economic growth can protect us from rampant inequality. -- Kenneth Scheve and David Stasavage * Washington Post *Painstakingly details the dynamics of wealth and income inequality throughout the last two centuries, and offers a somewhat grim picture of the future of economic inequality. Along the way, Piketty also offers his theory of the cause of exploding executive pay and how we can successfully combat this destructive trend. -- Matt Bruenig * The Week *It’s a brilliant, surprisingly readable work that synthesizes a staggering amount of careful research to make the case that income inequality is no accident…[Piketty] has starkly and convincingly outlined the stakes for future generations. Either we’ll have a new birth of reformed capitalism…or we’ll have wealth concentration on such a colossal scale that it will threaten the democratic order. -- Ryan Cooper * The Week *It is a great work, a fearsome beast of analysis stuffed with an awesome amount of empirical data, and will surely be a landmark study in economics. * The Week *Rarely does a book come along…that completely alters the paradigm through which we frame our worldview. Thomas Piketty’s magisterial study of the structure of capitalism since the 18th century, Capital in the Twenty-First Century, is such a book…This book is more than a must read. It is a manual for action that provides a fresh framework for the new politics of the 21st century. -- Nathan Gardels * The WorldPost *[An] enormously important book. -- Doug Henwood * Bookforum *Essential reading for citizens of the here and now. Other economists should marvel at how that plain language can be put to work explaining the most complex of ideas, foremost among them the fact that economic inequality is at an all-time high—and is only bound to grow worse. * Kirkus Reviews *An explosive argument. * Liberation *A seminal book on the economic and social evolution of the planet… A masterpiece. -- Emmanuel Todd * Marianne *Outstanding… A political and theoretical bulldozer. * Mediapart *The book of the season. * Telerama *In this magisterial work, Thomas Piketty has performed a great service to the academy and to the public. He has written a pioneering book that is at once thoughtful, measured, and provocative. The force of his case rests not on a diatribe or a political agenda, but on carefully collected and analyzed data and reasoned thought. -- Rakesh Khurana, Harvard Business SchoolThis book is not only the definitive account of the historical evolution of inequality in advanced economies, it is also a magisterial treatise on capitalism’s inherent dynamics. Piketty ends his book with a ringing call for the global taxation of capital. Whether or not you agree with him on the solution, this book presents a stark challenge for those who would like to save capitalism from itself. -- Dani Rodrik, Institute for Advanced StudyThis is a truly path-breaking book offering a hard-hitting and well-founded critique of capitalism in the twenty-first century…Piketty shows himself to be not only a supereconomist but also a skilled politician. No wonder his thoughts have resonated even at the highest political levels. One can only hope that his work will actually influence adoption of his policy recommendations. -- Christel Lane * LSE Review of Books *As befits a book of such size, Capital is broad-ranging, both historically and geographically…Impressive. -- William Keegan * The Tablet *Piketty is offering something fresh in the discourse: an unimaginably massive data-set that traces the ebb and flow of wealth and productivity around the globe for three centuries…It’s a rare thing to see economists, especially pro-capitalist economists, praising taxation itself, but Piketty—careful, unemotional Piketty—dares…Besides, he says, the thing every red-blooded entrepreneur wants to see is people getting rich by their wits and deeds, not by the birthright of kings. -- Cory Doctorow * Boing Boing *A book of such magisterial sweep…Piketty deserves huge credit for kickstarting a debate about inequality and illuminating the distribution of income and wealth. -- Stephanie Flanders * The Guardian *Seven hundred pages on the evolution of inequality in economically advanced societies by the most fashionable new theorist to emerge for a long time. Many have been waiting for such a comprehensive critique of capitalism. -- David Sexton * Evening Standard *[A] most unlikely best seller, a crossover from the world of scholarship into general public discussion of a kind that seems rarer than it used to be. The book’s thesis—that economic inequality in the developed world is increasing, with potentially dire consequences for social justice and democratic governance—has struck a nerve in the American body politic. But its implications extend beyond the realm of political economy…The book invites the re-examination of deeply held assumptions about the world. -- A. O. Scott * New York Times *Using sophisticated computer modeling and analyses, the professor from the Paris School of Economics debunks a long-held assumption—that income from wages will tend to grow at roughly the same rate as wealth—and instead makes a compelling case that, over time, the apparatus of capitalism grows wealth faster than wages. Result: Inequality between the wealthy and everyone else will widen faster and faster; and, without progressive taxation, his data show we’ll return to levels of inequality not seen since America’s Gilded Age. -- Dean Paton * YES! *The depth and range of evidence Piketty marshals allows him to deliver a devastating blow to the confidence of many economists that capitalism is a tide that gradually lifts all boats. In the process, he mounts an effective critique of the tendency of economic writers on both left and right to rely on theories and formal systems…His book challenges both mainstream economists’ faith in untested mathematical models, as well as radicals’ resistance to subjecting Marx’s economic theory to rigorous testing. -- Michael W. Clune * Chronicle of Higher Education *In this monumental, vitally important work, [Piketty] forces us to reconsider what we think we know about the baseline functioning of capitalist economies over the long haul, and to grapple with the implications for ourselves and our times…Nearly every page of the book rewards a careful reading with new insights and intriguing questions. -- Matthew Carnes * America *We are in danger of entering into an era that, like the 19th century in France and England, is socially and politically dominated by those with vast amounts of inherited wealth…Piketty’s book is important because of the way he has clarified the magnitude of the problem and its dangers. And he has done so at a time of increasing soul-searching about the role technology plays in exacerbating inequality. -- David Rotman * Technology Review *This past July, I felt compelled to read Thomas Piketty’s Capital in the Twenty-First Century after reading several reviews and hearing about it from friends. I’m glad I did. I encourage you to read it too…I agree with his most important conclusions, and I hope his work will draw more smart people into the study of wealth and income inequality. -- Bill Gates * Gates Notes *[Piketty’s] overarching theme—that increased income disparity as a threat to democratic capitalism—remains prominent…His concerns about social unrest cannot be ignored. -- James Halteman * Christian Century *[A] sweeping study of wealth in the modern world…Full of insights but free of dogma, this is a seminal examination of how entrenched wealth and intractable inequality continue to shape the economy. * Publishers Weekly *The best business book on economics of the year. -- Daniel Gross * strategy+business *Throws much light upon one of the most important questions in economics: what determines the distribution of income and wealth. With an abundance of data and some simple and powerful theories, Piketty has made an immensely important contribution to the public debate. -- Martin Wolf * Financial Times *The year’s most popular and controversial book. -- Roland White * Sunday Times *Marx believed that free markets produce inequality, social division and violence. Piketty appears to side with Marx, but this is deceptive. When Piketty talks about ‘capital,’ he means the kind of investments held by today’s leisured rentier class whose money is tied up in property and pensions. Piketty argues that a free market overloaded with this kind of capital may or may not lead to anger and alienation, but it will certainly act like lumpy blockages in the smooth running of the economy. Piketty only wants the economy to work better. -- Nicholas Blincoe * The Telegraph *Capital in the Twenty-First Century is arguably the most important popular economics book in recent memory. It will take its place among other classics in the field that have survived changing theoretical and political fashions, such as its namesake by Karl Marx (Das Kapital, 1867) or other ambitiously titled books such as John Maynard Keynes’s The General Theory of Employment, Interest, and Money (1936). Anyone who wants to engage in an informed discussion about the economic landscape will have to read Piketty. -- Kate Bahn * Women’s Review of Books *Thomas Piketty’s Capital in the Twenty-First Century laid bare the deep structural forces that have made our brave new neoliberal economic order so dangerously topheavy and unstable. -- Chris Lehmann * In These Times *The extraordinary resonance of Thomas Piketty’s Capital in the Twenty-First Century suggests that inequality has become the most pressing economic issue of our time. -- Michael Rosen * Times Literary Supplement *[Piketty’s] magnum opus, which kicked off years of debate over the causes of and potential solutions for deep poverty in wealthy societies. -- Martin Wolk * Los Angeles Times *Piketty presents the problem of inequality afresh, using new forms of historical narration and explanation that cut across disciplines and theoretical frameworks. -- William Davies * London Review of Books *Capital in the Twenty-First Century looks back in order to look forward, plumbing economic patterns from the 18th century onward and homing in on the staggering inequities that dominate our age. -- Hamilton Cain * The Atlantic *

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Book SynopsisA unique insider's guide to turning risk into opportunity, essential reading for entrepreneurs. 'One of the best books written on entrepreneurship in recent years' Financial TimesTrade ReviewOne of the best books written on entrepreneurship in recent years * FINANCIAL TIMES *The book sets out the principles of successful entrepreneurial behaviour - a detailed cookbook, making Cohen the Delia Smith of the entrepreneurial world * NEW STATESMAN *A most valuable and instructive bible about how to move your enterprise forward and manoeuvre past early limitations and obstacles * FORBES *A tour-de-force covering both the economic history of entrepreneurship and private equity...and real, experience-based stories about successes and failures that are designed to make the reader assess their own entrepreneurial potential * BUSINESS ECONOMIST *

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Book SynopsisLearning professionals are finding success applying game-based sensibilities to the development of instruction. This is the first book to show how to design online instruction that leverages the best elements of online games to increase learning, retention, and application.Table of ContentsList of Figures and Tables xii Contents on the Web xv Foreword by Kevin Kruse xvii Preface xxi Acknowledgments xxvii About the Author xxix Contributors xxxi Chapter 1 What Is Gamification? 1 Chapter Questions 1 Introduction 2 Gamification in Action 2 What Is a Game? 6 What Is Gamification? 9 What Gamification Is Not 12 Gamification Versus Serious Games 15 Growth of Gamification 18 Who Is Using Gamification 19 Implications and Importance to the Future of Learning 22 Key Takeaways 23 Chapter 2 It’s in the Game: Understanding Game Elements 25 Chapter Questions 25 Introduction 26 Abstractions of Concepts and Reality 26 Goals 28 Rules 29 Conflict, Competition, or Cooperation 31 Time 32 Reward Structures 33 Feedback 35 Levels 37 Storytelling 41 Curve of Interest 45 Aesthetics 46 Replay or Do Over 48 Implications and Importance to the Future of Learning 49 Key Takeaways 50 Chapter 3 Theories Behind Gamification of Learning and Instruction 51 Chapter Questions 51 Introduction 51 Motivation 52 The Taxonomy of Intrinsic Motivation 58 Self-Determination Theory 63 Distributed Practice 65 Scaffolding 66 Episodic Memory 67 Cognitive Apprenticeship 69 Social Learning Theory 70 Flow 71 Key Takeaways 74 Chapter 4 Research Says Games Are Effective for Learning 75 Chapter Questions 75 Introduction 76 Game Research 76 Randel’s Meta-Analysis 77 Wolfe’s Meta-Analysis 80 Hays’ Meta-Analysis 80 Vogel’s Meta-Analysis 82 Ke’s Qualitative Meta-Analysis 83 Sitzmann’s Meta-Analysis 85 Elements of Games 88 Key Takeaways 101 Chapter 5 Leveling Up: What Gamification Can Do 105 Chapter Questions 105 Introduction 106 Improving Surgeon Hand-Eye Coordination 106 Solving Problems 108 Teaching Higher Order Skills 110 Thinking the Unthinkable 112 Thinking Like Your Opponent 113 Engaging Learners in a Live Classroom 115 Helping People Lose Weight 116 Making Physical Therapy More Enjoyable 119 Influencing Pro-Social Behavior 119 Testing Knowledge and Performance 123 Good for Young and Old 125 Key Takeaways 126 Chapter 6 Achiever or Killer? Player Types and Game Patterns 127 Chapter Questions 127 Introduction 128 Types of Play 128 Player Skill Levels 131 Bartle’s Player Types 132 Caillois’ Patterns of Play 137 Game Interactions 141 Key Takeaways 142 Chapter 7 Applying Gamification to Problem Solving 143 Chapter Questions 143 Introduction 144 Differences Between Novices and Experts 145 Turning Novices into Experts 147 Preparing Firefighters 158 Gamification of Problem Solving 161 Key Takeaways 164 Chapter 8 Applying Gamifi cation to Learning Domains 165 Chapter Questions 165 Introduction 166 Declarative Knowledge 167 Conceptual Knowledge 171 Rules-Based Knowledge 177 Procedural Knowledge 181 Soft Skills 185 Affective Domain 185 Psychomotor Domain 187 Key Takeaways 190 Chapter 9 Managing the Gamifi cation Design Process 193 Chapter Questions 193 Introduction 194 Development Process: ADDIE vs. Scrum 195 Team 202 Design Document 205 Paper Prototyping 216 Key Takeaways 217 Chapter 10 Congratulations! Selecting the Right In-Game Achievements, by Lucas Blair 219 Chapter Questions 219 Introduction 220 Measurement vs. Completion Achievements 220 Boring vs. Interesting Tasks 222 Achievement Difficulty 223 Goal Orientation 224 Expected vs. Unexpected Achievements 225 When Achievement Notification Occurs 227 Achievement Permanence 228 Who Can See Earned Achievements? 229 Negative Achievements 230 Achievements as Currency 231 Incremental and Meta Achievements 232 Competitive Achievements 233 Non-Competitive Cooperative Achievements 235 Key Takeaways 236 Chapter 11 Perspective of a Gamer, by Nathan Kapp 239 Chapter Questions 239 Introduction 240 Gamer Generation 240 Mario Kart: Thinking Outside the Box 240 Madden Football: Analyzing Problems 241 RuneScape: The Art of the Deal 243 Civilization Revolution: Balancing Resources 244 Games vs. School 245 Key Takeaways 246 Chapter 12 Casual Game Site: DAU Case Study, by Alicia Sanchez 247 Chapter Questions 247 Introduction 248 Games and Simulations in the Curriculum 248 DAU Casual Games Initiative 249 Games Portal 254 Key Takeaways 255 Chapter 13 Alternate Reality Games for Corporate Learning, by Koreen Olbrish 257 Chapter Questions 257 Introduction 258 Zombie Apocalypse 258 What Is an ARG? 259 ARG Terminology 260 Design Principles for ARGs 261 Potential of ARGs 263 Key Takeaways 264 Chapter 14 If You Want to Learn More, Play Games 265 Chapter Questions 265 Introduction 266 Pick a Card, Any Card—A Game of Phones 266 Survival Master 271 The Virtue of Gamification 274 Next Steps 275 Key Takeaways 276 Glossary 277 Notes 285 Index 297

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Book SynopsisTable of ContentsIntroduction 1 Book 1: Moving from Idea to Reality 5 Chapter 1: Your Business in Context 7 Chapter 2: Refining and Defining Your Business Idea 27 Chapter 3: Creating a Business Model 45 Chapter 4: Finding Your Target Market 63 Chapter 5: Considering a Franchise 79 Book 2: Planning for Your Business 101 Chapter 1: Writing a Business Plan 103 Chapter 2: Finding the Funding 115 Chapter 3: Setting Your Franchise’s Wheels in Motion 135 Chapter 4: Starting a Home-Based Business 167 Chapter 5: Creating an Online Presence for Your Business 193 Chapter 6: Starting with the Right Legal Structure 215 Book 3: Handling Your Finances 229 Chapter 1: Setting Up the Books 231 Chapter 2: Reporting Profit or Loss in the Income Statement 257 Chapter 3: Reporting Financial Condition in the Balance Sheet 281 Chapter 4: Reporting Cash Sources and Uses in the Statement of Cash Flows 305 Chapter 5: Controlling Costs and Budgeting 327 Chapter 6: Satisfying the Tax Man 363 Book 4: Managing Your Business 381 Chapter 1: Tackling the Hiring Process 383 Chapter 2: Setting Goals 401 Chapter 3: Embracing Corporate Social Responsibility 415 Chapter 4: Managing with Technology 425 Chapter 5: Delegating to Get Things Done 433 Book 5: Marketing and Promotion 445 Chapter 1: Optimizing Your Marketing Program 447 Chapter 2: Laying a Foundation for Growth 465 Chapter 3: Taking Stock of Your Business Image 485 Chapter 4: Forging Your Brand 499 Chapter 5: Creating Marketing Communications That Work 515 Chapter 6: Social Marketing: Facebook, Twitter, Instagram, LinkedIn, and Pinterest 533 Book 6: Staying in Business 545 Chapter 1: Developing Employees through Coaching and Mentoring 547 Chapter 2: Keeping Your Customers Loyal 563 Chapter 3: Cultivating a Growing Business 575 Index 593

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Book SynopsisMike Foster is a Business Mentor who has revolutionised the way traditional business coaching works and transformed hundreds of 'service' businesses since 2012. He runs The Entrepreneur's Mentor, which works with entrepreneurs to start, develop and grow their business. Previously, he ran his own successful start-up businesses. He was also Area Manager of the Start Up team for Barclays, Oxfordshire.

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Book SynopsisMagnify your real-world impact as you lead others in a social change organization In Management In a Changing World: How to Manage for Equity, Sustainability, and Results renowned social changemakers Jakada Imani, Monna Wong, and Bex Ahuja deliver an effective and practical how-to guide for the equitable management of nonprofit and social change organizations. In the book, you''ll learn how to multiply your impact by using the authors'' insightful strategies for delegation, goal setting, and team culture-building. You''ll also discover how to fairly exercise power in an environment that spans racial, generational, gender, and other identity divides. Management In a Changing World shows you how to: Create work-life balance for your team members in an age when we have virtually unlimited access to our colleagues'' attention and time Support team members through life''s challenges while still meeting the demands your social changTable of ContentsForeword vii Acknowledgments xi Introduction 1 Chapter 1: the Fundamentals of Effective Management 7 Chapter 2: Building Relationships 23 Chapter 3: Delegating Effectively 45 Chapter 4: Defining Roles and Goals 67 Chapter 5: Making Decisions and Prioritizing 91 Chapter 6: Hiring and Building Your Team 107 Chapter 7: Giving Feedback and Evaluating Performance 135 Chapter 8: Investing in People 161 Chapter 9: Addressing Performance Problems 173 Chapter 10: Managing Up and Sideways 197 Chapter 11: Building a Healthy Culture 207 Chapter 12: Conclusion 225 About the Authors 229 Index 231

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Book SynopsisTable of ContentsIntroduction 1 Part 1: Accounting and Bookkeeping Nonprofit-Style 5 Chapter 1: Introducing Nonprofit Bookkeeping and Accounting 7 Chapter 2: Starting with Basic Bookkeeping and Accounting 27 Chapter 3: Introducing Financial Statements 43 Chapter 4: Keeping Accurate Accounting Records 59 Part 2: Balancing Your Nonprofit’s Books 75 Chapter 5: Setting Up the Chart of Accounts for Nonprofits 77 Chapter 6: Recording Accounting Transactions 89 Chapter 7: Keeping Tabs on Your Checking Account 101 Chapter 8: Starting with Manual Bookkeeping 117 Chapter 9: Advancing into Nonprofit Accounting Software 133 Chapter 10: Balancing Cash Flow with an Operating Budget 153 Part 3: Accounting for Nonprofit Situations 169 Chapter 11: Introducing Federal Grants 171 Chapter 12: Tracking and Accounting for Federal Dollars 187 Chapter 13: Staying in Nonprofit Compliance 209 Chapter 14: Preparing for an Audit 221 Chapter 15: Accounting for Payroll and Payroll Taxes 245 Chapter 16: Doing the Accounting for Tax Form 990 265 Part 4: Wrapping Up the Books 277 Chapter 17: Analyzing the Statement of Activities 279 Chapter 18: Reporting Financial Position 291 Chapter 19: Eyeing the Statement of Cash Flows 305 Chapter 20: Organizing the Statement of Functional Expense 315 Chapter 21: Closing the Nonprofit Books 325 Part 5: The Part of Tens 339 Chapter 22: Ten Important Things to Know When Keeping a Nonprofit’s Books 341 Chapter 23: Ten Tips for Keeping Your Nonprofit Viable 349 Index 355

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Book SynopsisUpgrade your sales process by plugging into the new power of artificial intelligence In today''s cutthroat sales world, where sales professionals are constantly juggling multiple responsibilities and navigating a sea of relentless competitors, everyone is looking for an edge. What if that EDGE is found in a tool powerful enough to give you more time in your sales day, accelerate your productivity, and still leave room for the human touch that''s vital to building relationships? Enter the game-changing world of Artificial Intelligence. Enter The AI Edge. The AI Edge isn''t just another book about technology. Anthony Iannarino and Jeb Blount, the world''s most prolific sales book authors and trainers, have come together to transform how you navigate the sales process by helping you plug into artificial intelligence. This groundbreaking, hands-on guide marries their unparalleled sales strategies, used by millions of salespeople, with the transfor

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Book SynopsisEssential reference guide to the transformation of data into insights that will improve business decisions. Developed for business degree seekers and professionals who want to better their decision-making process, this six page laminated guide covers need-to-know facts designed for quick access in a bullet format with color coded sections. Succinctly written and organized by Dr. Kyle Allison a senior executive, professor of analytics, speaker, and author. Dr. Allison uses his multifaceted knowledge plus real-world experience working with retailers like Best Buy, Dick's Sporting Goods, and VF Corporation to give you the most important facts from his 20 plus years of academic knowledge and business experience. With our famous QuickStudy format giving you more answers per page than any other source, and the value this tool holds to help boost your grades or your business, this inexpensive guide is a must-have.

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Book SynopsisImprove communication, engagement, and culture with active listening.When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?All you have to do is listen.The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing.Readers will discover how to: Recognize the unsaid Seek to understand Decode Act Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100?s of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.Using the tools provided in this book, you can implement active listening, regardless of whether you?re in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

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Book SynopsisAn explosive rejection of the myth of the counterculture in the most provocative book since No Logo. In this wide-ranging and perceptive work of cultural criticism, Joseph Heath and Andrew Potter shatter the central myth of radical political, economic and cultural thinking. The idea of a counterculture – that is, a world outside of the consumer dominated one that encompasses us – pervades everything from the anti-globalisation movement to feminism and environmentalism. And the idea that mocking the system, or trying to ‘jam’ it so it will collapse, they argue, is not only counterproductive but has helped to create the very consumer society that rad icals oppose. In a lively blend of pop culture, history and philosophical analysis, Heath and Potter offer a startlingly clear picture of what a concern for social justice might look like without the confusion of the counterculture obsession with being different.Table of ContentsAcknowledgments viii Introduction 2 Part I 1 The birth of counterculture 14 2 Freud goes to California 38 3 Being normal 68 4 I hate myself and want to buy 100 5 Extreme rebellion 138 Part II 6 Uniforms and uniformity 164 7 From status-seeking to coolhunting 192 8 Coca-colonisation 226 9 Thank you, India 258 10 Spaceship Earth 292 Conclusion 326 Afterword 344 Index 360

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Book SynopsisIn Priceless, bestselling author William Poundstone reveals the hidden psychology of value and explores how we react to the most pervasive persuader of all: price. Charting the burgeoning growth of price-consultants who advise retailers from Nike to Nokia, Poundstone shows how behavioural decision theory has revolutionised the pricing strategies of major corporations. Informed by fascinating behavioural experiments and packed with real-life examples, Priceless explains why prices are so important, and the tricks that companies use to sell their goods. It will prove indispensable to anyone who buys, sells, or negotiates.Trade Review"[The book's] remarkably engaging prose style kept me glued to the page. Fascinating and fun, and I definitely think you should buy it. 5/5" * BBC Focus *"[The book's] remarkably engaging prose style kept me glued to the page. Fascinating and fun, and I definitely think you should buy it. 5/5" * BBC Focus *"Pricing is a richer subject than you might imagine. The smile that creeps onto your face when a shameless marketing gambit reminds you of something you read in Poundstone's book? Priceless. * Business Week *"Bright analysis of the psychology of pricing … readable and revealing." * Kirkus Reviews *"Switched-on consumers may think that they are wise to the marketing strategies thrown at them, but they should think again. Poundstone is your savvy, witty guide to saving the pound in your purse." * The Times *"Switched-on consumers may think that they are wise to the marketing strategies thrown at them, but they should think again. Poundstone is your savvy, witty guide to saving the pound in your purse." * The Times *"Pricing is a richer subject than you might imagine. The smile that creeps onto your face when a shameless marketing gambit reminds you of something you read in Poundstone's book? Priceless. * Business Week *"All about the hidden psychology of value, it is a truly eye-opening account of how the pricing of products affects how we think of them." * The Big Issue *

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Book Synopsis'This remarkable book can be your secret weapon for bringing your idea to life.' DAN PINK, bestselling author of Drive'Whether you want to get ahead inside a company or build a startup from the ground up, this fascinating book is a must-read.' REID HOFFMAN, co-founder of LinkedIn'A super-readable and actionable look at how to make your ideas take flight. Whether you're pitching a brand new startup or an idea for your company's next product, you'll find a wealth of insights and stories throughout.'MIKE KRIEGER, co-founder of InstagramNo one makes it alone. But there's a reason why some people can get investors or bosses to believe in them while others cannot. And that reason has little to do with experience, pedigree or a polished business plan. Backable people seem to have a hidden quality that inspires others to take action. We often chalk this up to natural talent or charisma . . . either you have 'it' or you don't.After getting rejected by every investor he pitched, Suneel Gupta had a burning question: could 'it' be learned?Drawing lessons from hundreds of the world's biggest thinkers, Suneel discovered how to pitch new ideas in a way that has raised millions of dollars, influenced large-scale change inside massive corporations, and even convinced his 8-year-old daughter to clean her room.Inside the book are long-held secrets from producers of Oscar-winning films, venture capitalists, founders of unicorn-status startups, and executives at iconic companies like Lego, Method and Pixar. Suneel used these invaluable lessons to become the New York Stock Exchange's 'New Face of Innovation'.Backable reveals how the key to success is not charisma, connections, or even your CV, but rather your ability to persuade others to take a chance on you. This groundbreaking book will show you how.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisFull of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in licensing intellectual property. Order your copy today!.Trade Review"...well laid out, with goals set out in each chapter." (Management Today, July 2007) Table of ContentsForeword. Preface. 1. Introduction. 2. Basic Contract Law. 3. Intellectual Property Primer. 4. Licensing Strategies: The Carrot and the Stick. 5. Patent Licenses. 6. Know-how and Trade Secret Licenses. 7. Trademark Licenses. 8. Copyright Licenses. 9. Royalties and Royalty Rates. 10. Policing and Enforcement of Licenses. 11. Negotiating the Deal. Appendices. A. Checklist of Patent License Terms. B. Royalty Rates by Industry. C. Confidentiality and Nondisclosure Agreement. D. Trademark License Agreement. E. Patent License Agreement (Paid-Up). F. Patent License Agreement (Running Royalty). G. Software (End User) License Agreement. H. Copyright License Agreement. I. Technology License Agreement. J. Georgia-Pacific Factors. K. Agreement to Negotiate a License. Epilogue. Further Reading. Index.

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Book SynopsisTransform learning and development practices to make your programs relevant and meaningful Existing training and development practices need a major overhaul. Learning and development practitioners and managers must increasingly face the fact that old methods are no longer relevant in today''s tech-savvy world and, in many cases, they simply don''t work. In Revolutionize Learning and Development, you''ll get a straightforward look at how people really learn and get introduced to practical steps for rethinking, redesigning, and reestablishing learning delivery. This book shows you how to take advantage of new understandings and new technologies so you can make a meaningful impact on your organization. In four sections, the book lays out crucial background knowledge, conceptual frameworks, and practical steps for transforming learning and development so that it has the greatest return for businesses. Managers, practitioners, and executives will benefit from the ilTable of ContentsForeword xi Preface xv Acknowledgments xvii About the Author xxi Introduction xxiii Why xxiii What xxiii How xxv Use xxvi 1 A Call to Arms 1 #Fail 1 Harnessing Magic 4 Performance 6 Bottom Line 7 Section 1 Status Quo 9 2 Our World 11 Change 11 Change in Companies 14 Bottom Line 16 3 Our Industry 17 Inadequate 18 Event-Ful 19 Cobbler’s Children 21 Wrong Focus 22 Disengaging 24 Insufficient Practice 25 Antisocial 25 Unresolved 26 Rigid 27 Mismeasured 28 Mythed Foundations 28 Barriers 30 No Credibility 31 Bottom Line 31 Section 2 “To Hand” 33 4 Our Brains 35 Our Brains in Action 36 Our Brains on Learning 39 Bottom Line 45 5 Our Organizations 47 Empowerment 48 Communication 49 Culture 53 Bottom Line 55 6 Our Technology 57 Formal 57 Performance Support 61 Social 62 Mobile 66 Infrastructure 68 Bottom Line 71 Section 3 Aligning 73 7 A Framework for Moving Forward 75 Bottom Line 80 8 What Does This Look Like? 81 Stakeholder Perspectives 81 Case Studies 89 Mark Britz 89 Tulser 93 Jane Bozarth 99 Allison Anderson 104 Charles Jennings 109 Assess Yourself 115 Bottom Line 124 9 Re-Think 127 Performance as Strategy 128 Doing Less 131 Learning as Culture 132 Organization 135 Supporting Work 136 Bottom Line 138 Leader Reflections 139 Allison Rossett 139 Marc Rosenberg 142 Section 4 Path Forward 147 10 Re-Do 149 Performance Consulting 150 Development Facilitation 160 Prioritization 165 Measured 167 Tech 170 Pragmatics 176 Bottom Line 179 11 Moving Forward 181 Parallel Paths 182 The Money Story 185 The Long Game 186 Conclusion 188 References 191 Appendix A: The LPI Capability Map 199 Appendix b: The Towards Maturity Model 203 Appendix c: ASTD Competency Model 207 Index 209

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Book Synopsis

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