Public relations Books

Book SynopsisThis study examines France''s determination to remain aloof and unaffected as the world economy threatens the French way of doing business. Describing the difficulty in initiating change in French organizations, the author tells of the obstacles he encountered in attempting to modernize the working practices of a Paris firm. His observations are based upon customs and habits peculiar to the French, yet they apply equally to all foreign cultures. Management methods, attitudes to the outside world, and the historic roots of the French mentality are viewed and explained anecdotally, based on the author''s experience of living and working in France, and are accompanied by humorous illustrations.Table of ContentsPART I Learning to Love Hierarchy; Chapter 1 The Perils of Cultural Cross-Dressing; Chapter 2 Spotting Those Barriers to Change; Chapter 3 The Big Standoff in the Workplace; Chapter 4 The Missing Interface at the Top; PART II What Makes Them Tick; Chapter 5 Managing Uncontrolled Spontaneity; Chapter 6 Privacy: Don’t Ask Me Where I Live; Chapter 7 Considering ‘Foolish Consistency’; Chapter 8 Elitism at its Best and Worst; PART III Eating and Talking – What They Do Best; Chapter 9 How Quickly the Barriers Crumble; Chapter 10 Words: The Subtlest Weapon; Chapter 11 The Crooked Road Forward;

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Book SynopsisThe average workforce today is far different to that of a few years ago. Companies now employ more freelancers and temporary staff, while there is increased job-sharing and sub-contracting, not to mention more staff working from home. This brings with it its own particular set of problems for managers. Here, Richard Pettinger looks at the changing employment situation today and outlines what the flexible workforce is, what flexible working is and how to manage both successfully. The text includes sections on conceptual aspects, motivations, empowerment, organizational streamlining, and management qualities and performance.Table of ContentsList of summary boxes and figures -- Preface -- 1 Introduction -- Flexible workforce -- Conclusions -- 2 Hours and patterns of work -- Introduction -- Work content -- Hours of work -- Other patterns of work -- Use of subcontractors, agencies and specialists -- Conclusions -- 3 Contractual arrangements -- Contracts of employment -- Employment law -- Conclusions -- 4 Motivation and rewards -- Motivation theories -- Work motivation -- Pay and benefits -- Conclusions -- 5 Staffing the flexible workforce -- Introduction -- Equal opportunities -- Staff planning -- High quality staff -- Training and development -- Industrial relations -- Conclusions -- 6 Management and the flexible workforce -- Introduction -- Management style -- Management qualities -- Management training -- Management performance -- Conclusions -- 7 Flexible working in practice -- Organization structure and forms -- Culture -- Conditions -- Supervision -- High quality staff -- Other factors -- Conclusions -- Appendix A: Employment law in the UK: the legal framework -- Appendix B: The European Community Social Charter -- Appendix C: Glossary -- Bibliography -- Index.

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Book SynopsisIllustrations.- Introduction.- 1 Correspondence.- 2 Reports.- 3 Summarising.- 4 Advertising and Publcity.- 5 Manuals, Instructions and Form Design.- 6 Meetings Documentation.- 7 Meetings.- 8 Spoken Communication.- 9 Listening and Reading.- 10 Role of Audio-Visual Aids.- 11 Thinking and Planning.- 12 Language.- 13 Non-verbal Communication.- 14 Charts and Graphs.- 15 Analysis and Interpretation.- 16 External and Internal Communication.- 17 Management Communication.- 18 Information Technology.- Appendix 1: Answers/notes for answers.- Appendix 2: glossary of meetings terms.- Appendix 3: Grammar, punctuation and spelling.- Appendix 4: Examination techniques.- Index.

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Book SynopsisIn most industries, musculoskeletal injuries are the most common work-related reason for employee absences. These injuries are often caused by static postures or repetitive movements that have to be maintained for many hours a day, such as intensive use of data entry devices, assembly work, parts inspection, equipment maintenance, manual materials handling, machinery operations, and vehicle operation, among others. The book addresses seating concepts, hand tool and pedal designs, foot-floor interfaces, digital human models for computer-aided design and engineering, and work organization (task duration, breaks, handling frequency) as they affect human performance and musculoskeletal injury reduction. Professionals responsible for identifying and improving conditions in the industries where such workplace injuries occur will find this volume to be a handy sourcebook, while teachers and students will find it to be a valuable reference.Table of ContentsStudies of Posture and Movement. International Approaches for Evaluation and Engineering. Risk Assessment. Overview of the Book. Anthropometry. Traditional Anthropometry. Three-Dimensional Anthropometry. Motor Behavior. Gazing. Reaching. Vision and Eyes. Basic Ocular Muscle Functions and Their Operating Ranges. Viewing Distance. Vertical Gaze Direction. User Preferences. Head and Neck. Head Inclination. Neck Flexion/Extension. Neck Twisting. Trunk. Definitions and Measurement. Trunk Anatomy. Effects of Trunk Posture. General Evaluation Criteria. Pelvis. Sitting Behavior. Seating Concepts. Pelvis and Neighboring Segment. Leg and Foot. Pedal Operation. Flooring and Standing. Raki? Slips and Falls. Raki? Shoulder Girdle and Upper Arm. Shoulder Girdle. Upper Arm. Forearm and Hand. Hand-Handle Coupling. Elbow, Forearm, and Wrist. Multiple Factor Models And Work Organization. Multiple Factor Models. Variation and Autonomy. Force Exertion. Postural Behavior. Strength Capability and Guidelines for Force Exertion. Performance. Measuring Performance. Speed-Accuracy Trade-Off in Performance. Mechanisms and a Model of Posture and Performance. Studies of Posture and Performance. Conclusions. Digital Human Models for Ergonomic Design And Engineering. The Jack Human Simulation Tool. The Safework. Human Simulation Tool. The Ramsis and Anthropos. Human Simulation Tools. Sammie: A Computer Aided Ergonomics Design Tool. Boeing Human Modeling System (BHMS).

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Book SynopsisOffice workers form a large and growing proportion of the workforce, especially with the growth of the service sectorTable of Contents1. Ergonomics Applied to Offices 2. Relations Among People in the Office 3. Office Space 4. Sound and Climate 5. Body Movement, Posture, Support 6. Seeing and Lighting 7. Manual Tasks Relationships Among People in the Office 3. Office Space Section 4. Sound and Climate Section 5. Body Movement, Posture and Support Section 6. Seeing and Lighting Section 7. Manual Tasks

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Book SynopsisGaining Influence in Public Relations explores how professionals can increase their influence in practice to help their organizations achieve success. This provocative book explores the largely uncharted territories of power, resistance, dissent, and activism in public relations, arguing that practitioners can increase their power and social legitimacy by developing and using a wider range of influence resources, strategies, and tactics. Authors Bruce K. Berger and Bryan H. Reber talked with hundreds of practitioners, analyzed original survey data, and examined a detailed case study to develop a theory of power relations. Ultimately, the book seeks to advance the ethical and effective practice of public relations. Intended for scholars and graduate students in public relations, it also has much to offer practitioners, as well as scholars and students in organizational communication, organizational theory, human resources, and leadership.Table of ContentsContents: Preface. Influence in Public Relations and Why It's Important. Public Relations Roles, Responsibilities, and the "Right Thing." Resistance, Politics, and Power Relations. Identifying and Using Influence Resources in Public Relations. Alpha Approaches in Public Relations: The Use of Sanctioned Influence Tactics. The Communication Change Project at Whirlpool: Converting Power Into Performance. Omega Approaches in Public Relations: The Use of Unsanctioned Influence Tactics. The Use of Dissent in Public Relations. The Power of Political Will and Intelligence. Breaking Out of the "Iron Cage" of Practice. A Public Relations Manifesto. Appendix: The Dissent Survey.

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Book SynopsisWhy do some companies have a seemingly flawless reputation while others constantly fight a losing battle? Maybe you've always kept social media at arm's length, but the thought of a crisis unfolding online keeps you awake at night. This book offers an insightful examination of how social media affects corporate reputation-building.

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Book SynopsisDigital Trust proposes new strategic models to create and reinforce consumer trust and build corporate value through social media platforms.Digital Trust provides an overview of how e-SMEs can use social media platforms to conduct their own research into increasing trust and engagement, with the positives and negatives highlighted for specific industry considerations. For enterprises that rely on e-commerce, engaging customers and building brand trust is vital for driving sales and achieving long-term success. Trust plays a critical part during the online shopping process and is a key precursor for consumer patronage, and social media can provide the ideal environment for SMEs to gain customer trust as part of their online operations.This book covers the challenges that e-SME branding is currently facing in the rise of digital and social media platforms, which facilitate and enable greater transparency, consumer empowerment and online activism. ATrade ReviewFacebook, LinkedIn, Twitter and other social networks have become one of the main touch-points through which consumers engage with brands. Yet, businesses often underestimate the significance of these platforms, not recognising them as major assets that should be protected and developed. In Digital Trust, Barry Connolly uses frameworks and case studies to demonstrate how businesses can improve their branding strategies by harnessing the full potential of social media to develop digital trust. -- Dave Chaffey, Co-Founder and Content Director, Smart InsightsThere may not be a more important topic in business these days than trust. In this carefully constructed and thoughtfully explicated examination, Barry Connolly offers academically sound and managerially practical tools to help firms build and leverage their perceptions of trust. -- Kevin Lane Keller, Professor of Marketing, Tuck School of Business at DartmouthTrust is the outcome of what an organization says and what it does. In Digital Trust, Barry Connolly explores how an organization can use digital platforms to communicate, engage and build trust with both stakeholders and consumers. -- Stephen Waddington, Managing Director, Metia and Visiting Professor at Newcastle UniversityBarry Connolly has produced a book that reminds marketers of the central role of trust in the relationship between consumers and brands. At a time when consumer data is being used in ever more complex ways in the digital and social media spaces, the need for businesses to behave in ways that develop and reinforce trust has never been greater. This book delivers a timely and useful guide to why and how this should be achieved. -- Matthew Housden, Principal Lecturer in Marketing, Greenwich UniversityTable of ContentsChapter 1: Introduction Chapter 2: Online Branding Chapter 3: Consumer Trust Chapter 4: Online Purchasing and Corporate Reputation within Social Media Environments Chapter 5: Consumer Engagement and Social Media Chapter 6: Conducting Social Media Research Chapter 7: Social Media Engagement Frameworks – Creating initial and continual consumer trust Chapter 8: Social Media and Corporate Value Chapter 9: E-SME Social Media Engagement Strategies

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Book SynopsisBrilliant PR just got easierYou are about to discover everything you need to know about Public Relations. PR is the practice of conveying messages to the public with the intention of changing the public''s actions by influencing their opinions. By targeting different audiences with different messages to achieve an overall goal, PR practitioners can achieve widespread opinion and behavioural change.Communications is seen as being a key element in business, with PR experts increasingly called on to advise senior management on appropriate communications strategies, before decisions are made, rather than being called on to defend them after they have been made. But PR is not just for self-conscious organizations. If you are looking for a job or an in-house promotion; or if you are trying to publicize a fundraiser for your local charity; if you''re trying to advance a cause, or you want others to appreciate your point of view, you need your voice to be heard.NowadTable of Contents : Sunday: Who needs PR? : Monday: External audiences : Tuesday: Dealing with the media : Wednesday: Social media : Thursday: Practical pointers for powerful press releases : Friday: Marketing communications : Saturday: Internal PR

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Book SynopsisHow many splashy scandals and crisis situations have befallen companies and public figures in the past week alone? How did the organizations and people at the center of those crises manage the situation? Did they survive with their reputations intact or are they facing an ongoing public nightmare that keeps building on itself in the era of social media?This new book from veteran public relations expert Edward Segal is based on the following premise: it's not a matter of IF a scandal or crisis will hit, it's WHEN. How a company deals with it will have lasting impact on their reputation, profits, and more. But for most organizations, when a crisis hits, they're caught off guard and ill-prepared. While essential, crisis plans are worthless unless properly executed, as the stories and examples featured throughout Crisis Ahead attest. Edward Segal's vivid and memorable accounts underscore the benefits of practicing and updating crisis plans at least once a year. The book also provides a template for creating a customizable crisis management plan.Crisis Ahead is for CEOs, senior staff, corporate communication professionals, HR and legal teams, boards of directors, and front-line employees who need to know what to do in the moment: what levers to pull and what moves to make in real time when faced with a crisis, scandal, or disaster. This book is written with the need for speed in mind. It's concise and practical with a light touch and occasional humor to help people on the front lines prepare for, survive, and bounce back from a crisis. It includes dozens of anecdotes, stories, and lessons about how companies, organizations, and individuals - ranging from Amazon, Apple, and the European Union, to Disney, Starbucks, and entrepreneur Elon Musk - have prepared for, created, managed, and communicated about crisis situations.Trade ReviewWith real-time social media available to billions of people, a crisis is just one tweet or YouTube video away. However, when something does occur that has potential to affect your reputation, 'no comment' is not a savvy response. Crisis Ahead prepares you for effectively managing threats to your business. It's your guide to the strategies and tactics of effective real-time communications. Read it so you will be ready when (not if) crisis hits your organization. -- David Meerman Scott, marketing strategist, entrepreneur, and bestselling author of eleven books including The New Rules of Marketing and PRCrisis Ahead is the ultimate and invaluable survival guide for business executives who are knee-deep in a crisis and a handy reference book for company officials who want to prepare for the inevitable. Edward Segal helps you assess your readiness to handle a crisis and provides a practical handbook - packed with exciting real-world examples that required real-world solutions- for crisis communication planning everyone can benefit from. Edward's conversational writing style makes Crisis Ahead a quick and easy read and its innovative design ensures you can immediately find the advice and information you need before, during, or after a crisis. -- Mitchell E. Marovitz, Ph.D., APR, Fellow PRSA, Chair, Public Relations Program Business and Management Department, The Graduate School, University of Maryland Global CampusIn Crisis Ahead, Edward Segal puts his wealth of experience and knowledge about crisis management and communication at your fingertips. He has written a lively, engaging, and practical handbook that provides invaluable insights and advice for preventing, managing, and recovering from dozens of crisis situations. Crisis Ahead is like having your own personal crisis management expert available and on call 24/7. -- Karen Friedman, Karen Friedman Enterprises, Author of Shut Up And Say Something! and Ordinary People: Extraordinary LessonsCrisis Ahead is the one book every CEO and other company officials should have in easy each on their desks before, during, and after a disaster, scandal, or other emergency strikes. This is a quick and easy read with important advice and insights for anyone who helps lead or manage a business or organization. Don't wait until there is a crisis to figure out how to respond and recover from it. Do yourself and your organization a big favor and start reading Crisis Ahead today. -- Arnold Sanow, Author of Get Along with Anyone, Anytime, AnywhereGreat CEOs know the importance of contingency planning. They are ready for the crisis before it strikes. Edward Segal's Crisis Ahead provides a practical and realistic guide that reflects his diverse background as a PR consultant, CEO, corporate spokesperson, journalist, and astute observer of how others have responded to a variety of crisis situations. Edward is an authority on crisis management whose deep knowledge and extensive expertise is on full display in Crisis Ahead. All CEOs, managers, and boards of directors should read it as soon as possible. -- Jerry Matthews, Author, Reach Zenith: The 10 Intangible Skills of Great CEOsAssociations and nonprofit organizations sometime wrongly believe they are immune from a crisis, or that its impact will be minimal. It is not difficult to find news about organizations that have had to deal with million dollar embezzlements, violations of the law ("We didn't know") or a death at their planned event. Having a crisis response plan and resources is critical for survival for leaders, staff, and boards of directors Crisis Ahead, and the expertise and examples provided by author Edward Segal, are valuable tools. -- Bob Harris, CAE, The Nonprofit CenterEdward Segal's newest book is nothing short of crisis management gold. It is the smart, straight-forward, comprehensive, "how to" guide you need to get ready for and manage the unexpected and the unthinkable. Crisis Ahead is the one-stop, go-to reference guide on crisis management for anyone who starts, runs, or helps lead any business or organization. Why put your company or organization at risk by ignoring or denying problems that can impact your reputation, operations, and bottom line? By following Edward's comprehensive and practical advice, you can have the confidence and peace of mind that you are as ready you can be for any crisis and can bounce back from it as soon as possible. -- David Nellis, Principal, Executive Creative Director, Return on Investment marketing and communication agencyI know from my experience and research that proactive planning is critical in order for companies and organizations to successfully weather a crisis and come out even stronger on the other side. The bad news is that crises are inevitable. The good news is that in Crisis Ahead Edward Segal provides the protocols that are necessary to help ensure the survival of a business and the resiliency of its brand. -- Sweta Chakraborty, Ph.D., Risk and Behavioral Scientist, Millennium Leadership Fellow, The Atlantic Council, US Representative, We Don’t Have Time

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Book SynopsisWin More Business Awards! Gain a proven award-winning process, how to find awards to enter, what evidence to gather and tips for maximum entry standout. Learn what judges are looking for and how to maximise PR. From a multi-award winner and professional bid writer, who has helped clients win opportunities valued at over 3.7bn.

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Book SynopsisReputation is a strategic asset for all companies. Businesses with a good reputation are able to stand out, attracting the attention of investors and retaining the loyalty of customers and employees. "Reputation" can be somewhat of a vague form, but this book provides measurement tools and models for rigorous management of a company's reputation. Written by three leading practitioners and thinkers, this is a definitive and modern handbook to help companies and executives manage their corporate reputation and brand in today's highly competitive marketplace.

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Book SynopsisThis analysis of advocacy - from commercials to public service ads to government propaganda - and its roots in advertising and public relations, uses the story of two organizations, the Committee on Public Information and the Advertising Council to clarify the quandaries it generates.

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Book SynopsisThe only step-by-step guide to crisis management for the design andconstruction industry Accidents, lawsuits, labor walkouts . . . A crisis can come out ofnowhere to strike even the most responsible and safety-consciousdesign and construction companies. The good news is that when badthings happen, there are ways to navigate successfully through thetough times to get your company back on track and back in businessas soon as possible. The secret is to be prepared--and this bookshows you how. Written by one of the best-known experts in the field. Crisis Management gives you the detailed practical knowledge,tools, and techniques you need to get ready for virtually anycrisis situation--before it happens. With proven procedures, forms,and checklists to guide you through every step of the process, ithelps you to: * Anticipate, identify, and prevent potential crises whenpossible * Assemble and manage a quick-response crisis managementteamDevelop a comprehensiTable of ContentsCrisis Identification and Prevention. The Crisis Management Team. Components of a Crisis Management Plan. How Reporters Do Their Job. Working with Reporters in a Crisis Situation. More on the Good, the Bad, and the Truly Ugly. News Conferences. Communicating with Your Various Audiences When the News IsBad. Developing Positive Relations with the News Media through a PublicRelations Program. Training Your Employees to Be Prepared for a Crisis. Crisis Recovery. When Bad Things Happen to Good Companies: Two Case Studies. Conclusion. Appendix. References. Index.

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Book SynopsisA groundbreaking guide to making one of marketing''s most important resources more effective When kids in a Nabisco focus group told researchers that they always separated their Oreos before they ate them, the researchers recommended that the company develop a cookie that couldn''t be taken apart. Fortunately, in this case, Nabisco didn''t heed the researchers'' advice. Each year, companies spend a billion dollars on focus groups designed to ferret out consumer motivation, and, according to expert Bonnie Goebert, in many cases they''re throwing their money away. In this fascinating book, Goebert, a highly respected moderator with three decades of experience with focus groups, explains what''s wrong with how companies use the information. More importantly, she draws on her own experiences with clients like the New York Times, Tropicana, Maxwell House, Colgate, Maybelline, Lipton, Federal Express, and scores of other prestigious accounts to provide simple clear-cut guidelines on how Trade Review??there are some useful observations about the limitations of focus groups?? (Marketing, 31 July 2003)Table of ContentsListening 101: The Value of Focus Groups. Choosing the Voices: Who Should--And Shouldn't--Be in Focus Groups. Listening behind the Mirror: Who Should Be Listening. Listening over the Fence: The Moderator's Role. Total Hearing: The Art of Really Listening to Focus Groups. Consumer's Rule: Seeing the Consumer's Perspective on Products. Consumer Laments: Learning from Consumer Disappointment. Brand Standing: Uncovering the True Identity of a Brand. Lasting Bonds: The Emotional Attachment between Consumers and Brands. A Brand for All Times: The Essence of Loyalty. Brand Stewardship: The Strategies of Winning Brands. Outside Pressure: Protecting Brands in a Changing Marketplace. Have You Heard: Trends for the New Millennium. Focusing In: A Few Final Thoughts about Focus Groups. Index.

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Book SynopsisPublic relations is, by design, the least visible of the persuasive industries. It operates behind the scenes, encouraging us to consume, vote, believe and behave in ways that keep economies moving and citizens from storming the citadels of power. In this important new book, Sue Curry Jansen explores the ways in which globalization and the digital revolution have substantially elevated PR''s role in management, marketing, governance and international affairs. Since the best PR is invisible PR, it violates the norms of liberal democracy, which require transparency and accountability. Even when it serves benign purposes, she argues, PR is a commercial enterprise that divorces communication from conviction and turns it into a mercenary venture. As a primary source of what now passes as news, PR influences much of what we know and how we know it. Stealth Communications will be an indispensable guide for students of media studies and public relations, as wTrade Review"Stealth Communications offers us critical resources to apprehend the central role of public relations in transforming the conditions for an informed citizenry. Rich with case studies, historical reinterpretations, and contemporary analysis, this book should be required reading for students of media and democratic communication." - Melissa Aronczyk, Rutgers University "Now a multibillion-dollar global industry, the dark art of public relations has never exercised a more pervasive influence. Through judicious examples set in a careful historical framework, Jansen documents how a hidden torrent of managed publicity sweeps through our public sphere. Those who care about democratic decision-making will find Stealth Communications to be essential reading." - Dan Schiller, University of Illinois at Urbana-ChampaignTable of ContentsAcknowledgments 1. Introduction: Playing Fast and Loose with Words and Worlds 2. History Matters: Progressivism, Muckraking and Commercial Propaganda 3. The Spectacular Growth of Public Relations: The Industry 4. The Industry: PR Agencies and Holding Companies 5. Language Matters: Framing and Spinning 6. Globalization and Privatization of Public Affairs: Nation Branding 7. Fighting Fire with Fire: PR, Social Movements and NGOs 8. We are All in PR Now, Is There a Way Out?

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Book SynopsisPublic relations is, by design, the least visible of the persuasive industries. It operates behind the scenes, encouraging us to consume, vote, believe and behave in ways that keep economies moving and citizens from storming the citadels of power. In this important new book, Sue Curry Jansen explores the ways in which globalization and the digital revolution have substantially elevated PR''s role in management, marketing, governance and international affairs. Since the best PR is invisible PR, it violates the norms of liberal democracy, which require transparency and accountability. Even when it serves benign purposes, she argues, PR is a commercial enterprise that divorces communication from conviction and turns it into a mercenary venture. As a primary source of what now passes as news, PR influences much of what we know and how we know it. Stealth Communications will be an indispensable guide for students of media studies and public relations, as wTrade Review"Stealth Communications offers us critical resources to apprehend the central role of public relations in transforming the conditions for an informed citizenry. Rich with case studies, historical reinterpretations, and contemporary analysis, this book should be required reading for students of media and democratic communication." Melissa Aronczyk, Rutgers University "Now a multibillion-dollar global industry, the dark art of public relations has never exercised a more pervasive influence. Through judicious examples set in a careful historical framework, Jansen documents how a hidden torrent of managed publicity sweeps through our public sphere. Those who care about democratic decision-making will find Stealth Communications to be essential reading." Dan Schiller, University of Illinois at Urbana-ChampaignTable of ContentsContents Acknowledgments 1. Introduction: Playing Fast and Loose with Words and Worlds 2. History Matters: Progressivism, Muckraking and Commercial Propaganda 3. The Spectacular Growth of Public Relations: The Industry 4. The Industry: PR Agencies and Holding Companies 5. Language Matters: Framing and Spinning 6. Globalization and Privatization of Public Affairs: Nation Branding 7. Fighting Fire with Fire: PR, Social Movements and NGOs 8. We are All in PR Now, Is There a Way Out?

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Book SynopsisRob Brown graduated from York University and spent a year in radio before joining Staniforth as a PR account executive. He set up his own media PR business in the 90s, working with Granada Television, Channel Four and Endemol. He later joined McCann Erickson as PR Director with clients as diverse as Durex, Aldi, Peugeot and the NHS. In 2008 Rob returned to Staniforth, now part of the TBWA group, as its UK Managing Director.Trade Review'A thoroughly readable and practical source of information for anyone who wishes to dip their toe into the ever-expanding ocean of online PR.' Communication Director 'Public Relations and the Social Web provides an overview of the social web landscape and how it's changing the functionality and role of the traditional PR role.' Managing Growth 'A very readable introduction to public relations in the internet age.' Behind the Spin blogTable of Contents Chapter - 01: Something has happened to communications; Chapter - 02: The implications for communicators; Chapter - 03: The lunatics have taken over the asylum; Chapter - 04: The new channels; Chapter - 05: Digital PR and search engine optimization; Chapter - 06: The power of the new media; Chapter - 07: The new ethics; Chapter - 08: The blurring of channels; Chapter - 09: The battle for influence at the digital frontier; Chapter - 10: Horses and courses; Chapter - 11: Digital PR architecture; Chapter - 12: Tools of the trade; Chapter - 13: Evaluation and measurement; Chapter - 14: Dodging bear traps; Chapter - 15: The major players; Chapter - 16: The next big thing

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Book SynopsisNeil Richardson and Lucy Laville, currently teach PR and relations and marketing at Leeds Business School. They both come from a professional background. Lucy has worked in various senior PR positions across a variety of sectors. Neil has a fast amount of managerial experience in marketing, sales and customer service. Neil Richardson has written Develop Your Marketing Skills, A Quick Start Guide to Mobile Marketing and co-authored A Quick Start Guide to Social Media Marketing, also in the Creating Success series.Table of Contents Chapter - 00: Introduction; Chapter - 01: Public relations in business: an introduction; Chapter - 02: Where PR sits with advertising and marketing; Chapter - 03: Understanding strategic public relations; Chapter - 04: Working with the media; Chapter - 05: PR and developments in online communications; Chapter - 06: Stakeholders and customers: how to develop and maximise relations; Chapter - 07: Crisis, what crisis?; Chapter - 08: Internal communications; Chapter - 09: Getting the facts right: using research to create a competitive edge; Chapter - 10: How much should good public relations cost?; Chapter - 11: PR championing ethics and sustainability

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Book SynopsisCaroline Black is a highly experienced corporate, consumer, business-to-business and crisis management communications professional. She has worked with large private-sector organizations, government departments, educational establishments and charities. Her clients include Sainsbury's, Pedigree Petfoods, the Foreign and Commonwealth Office, Brasenose College, Roehampton University, Cancer Research UK and Sightsavers. She is a Licentiate of the CIPD and an approved trainer for the CIPR. She acts as a conference chair, and lectures and speaks regularly on communication issues. She runs her own independent PR consultancy.Trade Review"Long before press releases and hashtags, public relations existed, playing a vital role in the way organisations communicated. In ancient Rome, fight directors at the Coliseum fostered word of mouth recommendations of their shows, aware this provided a greater pull to the masses than graffiti proclaiming the times of future events. It is anecdotes and case studies such as this that make Caroline Black's new book an enjoyable read. The handbook is billed as a complete introductory text to the world of PR. It provides those new to the industry and those looking to enter it with a full breakdown of the skills required to prosper as a PR professional and delivers an understanding of how PR operates and interlinks with the wider world." * Liam Keogh, PR Week *"If you're starting out in public relations for the first time then be sure to get yourself a copy of The PR Professional's Handbook by Caroline Black. This new CIPR stamped book covers key communications theories, provides practical advice around skills and uses case studies to highlight proof points." * Michael White, Digital Consultant, Keene Communications and blogger at thoughtsymposium.com *"An absolute 'must-have' for anyone whose work responsibilities include any aspect of public relations." * Midest Book Review, Library Bookwatch, The Business Shelf *Table of Contents Chapter - 00: Introduction; Chapter - 01: The role and importance of public relations in organizations; Chapter - 02: Key theories for public relations practitioners; Chapter - 03: The professional public relations practitioner; Chapter - 04: Planning and evaluating public relations; Chapter - 05: Public relations, marketing and related disciplines; Chapter - 06: Understanding audiences; Chapter - 07: Using the right communications channels and tactics; Chapter - 08: Creativity in public relations; Chapter - 09: Visual communications; Chapter - 10: Public relations essentials for issues, incidents and crises; Chapter - 11: Essential skills for the PR practitioner

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Book SynopsisTom Watson is Professor of Public Relations at Bournemouth University, with a focus on applied research and professional practice. He was formerly Associate Professor and Head of the School of Communication at Charles Sturt University in Australia and was chairman of the UK's Public Relations Consultants Association from 2000-2002. Paul Noble FCIPR is an independent PR and communications trainer, consultant and facilitator. A CIPR Approved Trainer and e-learning specialist, he provides management support to growing PR consultancies, and is chief examiner of the CIPR's Advanced Certificate. Paul has 30 years' experience in senior consultancy, in-house and academic environments.Trade Review"An excellent overview of the current status of PR evaluation." * Professor Philip Kitchen, Chair in Strategic Marketing, Hull University Business School *"Watson and Noble explore the strategy behind assessing PR, with examples of what works from around the world." * Supply Management *"This authoritative book is a must-read for professionals and academics alike. It shows how strategic communication can be planned, measured and aligned to overall organizational goals." * Professor Dr Ansgar Zerfass, University of Leipzig, Germany, and Bl Norwegian Business School, Oslo; President, European Public Relations Education and Research Association, Brussels *"I recommend Evaluating Public Relations as a guide to the theory and best pratice that will enable you to define objectives and measure the impact of your work." * Stephen Waddington, Director, Ketchum Europe, and President, the Chartered Institute of Public Relations (CIPR) *"AMEC applauds the new edition of Evaluating Public Relations. I hope this practical book becomes mandatory reading for every PR professional, because without being able to prove the value of what you do, you undermine your role." * Barry Leggetter, CEO, the International Association for Measurement and Evaluation of Communication (AMEC) *Table of Contents Chapter - 01: Principles of public relations theory and practice; Chapter - 02: Evaluation and communication psychology; Chapter - 03: The history and culture of PR measurement and evaluation; Chapter - 04: Gathering and interpreting information; Chapter - 05: Evaluation structures and processes; Chapter - 06: Developing a media evaluation system; Chapter - 07: Evaluation in practice – case studies; Chapter - 08: Objectives and objective setting; Chapter - 09: Relationship management and crisis communication measurement; Chapter - 10: Evaluating social media; Chapter - 11: Linking PR activity to business

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Book SynopsisShaun Smith is founder and partner of the customer experience consultancy Smith+Co, working with leading brands. A thought leader on customer experience strategy, he has featured many times on CNBC's Ask the Expert. He is the co-author of Bold (Kogan Page), Uncommon Practice and Managing the Customer Experience.Andy Milligan is a leading consultant on brand culture. He has worked for almost 20 years advising major organizations on brand building, customer experience and internal culture. Andy appears regularly in the media. He is the author of Brand it Like Beckham and co-author of Bold (Kogan Page), Uncommon Practice and Don't Mess with the Logo.Trade Review"To define a purpose that will galvanise the entire organisation is a leap of faith and requires strong leadership, but it also requires the clear and compelling process outlined in this book if you are to embark on this incredible journey." * Patrick Dempsey OBE, former Managing Director of Whitbread Hotels & Restaurants *"Shaun and Andy have created another great book, On Purpose, describing simply how great businesses use purpose and focus to fill customer needs and create value. Well done." * Vernon W. Hill II, Founder/Chairman of Metro Bank *"Creating a WOW experience for customers starts with creating a WOW experience for employees and both need to be based on your purpose. This book can show you how." * Tony Hsieh, CEO of Zappos.com, Inc. and New York Times bestselling author of Delivering Happiness *"With their latest book, Shaun Smith and Andy Milligan delve even further into the fabric of customer-focused companies, exploring the very purpose of these brands, and making a convincing correlation between customer advocacy and a strong sense of company purpose.... But On Purpose isn't just thought-provoking - it is also action-provoking. It will surely generate an urgent sense of soul-searching amongst those whose brands are built as money-making machines. But it will also encourage those brands built on more purposeful foundations to revisit their philosophies and ensure that these are being clearly communicated both to employees and customers. The key message of this terrific book is that brands need to be engaging and inspiring to stand out from the crowd. And without a clear sense of purpose - within the company, its leaders, its staff and its communications - brands will struggle to be distinctive." * Neil Davey Editor, MyCustomer, Group Editor SIFT MEDIA *"Shaun Smith and Andy Milligan have added another strong chapter to their purpose. This is a must read for any leader who is looking at differentiating their business by asking the important "why" and "why us" questions. It will provide excellent guidance on how to create your own journey and, most importantly, how to stick to it once your business purpose has been found." * Frans-Willem de Kloet, Managing Director & CEO UPC Czech Republic *"No successful business leader of the future can feel exempt from reading this remarkable book. It is by two global experts, extremely readable and compelling in its key message to place customer experience at the very core of every business." * Roger Harrop, The CEO Expert, Author, International Speaker *"Every now and then a truly cutting-edge book comes along that changes everything we know about the secrets of organizational greatness. On Purpose is a profound yet practical book no leader should miss reading. Laced with powerful examples and pragmatic practices, and written in a poignant style, Smith and Milligan reveal the mysteries of long-term enterprise success." * Chip R. Bell, author of The 9½ Principles of Innovative Service *"'On Purpose' wonderfully, informatively and encouragingly, brings to life the importance of a brand recognising the importance of having 'an authentic and credible sense of purpose'. It explores why this matters to consumers and employees alike - we all need to have an emotional connection with the purpose of a brand. ... Whether you are looking for validation of existing knowledge; new ideas to take your approach to Customer Experience forward; or just inspiration from two of the most experienced 'specialists' around, this cracking book has something for everyone interested in wanting to answer this fundamentally critical question: "what purpose does my business serve"." * Ian Golding, Customer Experience Specialist and Certified Customer Experience Professional, Customer Experience Consultancy Ltd *"Great book - highly recommended!" * Joe Pine, co-author of The Experience Economy *Table of Contents Section - ONE: Stand Up; Chapter - 01: Purpose Driven; Chapter - 02: Purposeful Leadership; Section - TWO: Stand Out; Chapter - 03: Infectious Communication; Chapter - 04: Distinctive Customer Experience; Chapter - 05: Continuous Innovation; Section - THREE: Stand Firm; Chapter - 06: Cult-Like Culture; Chapter - 07: Distinctive Employee Experience; Chapter - 08: Experience Measurement; Chapter - 09: Never Stand Still; Chapter - 10: On Purpose Profile; Chapter - 11: How to Implement – Successfully; Chapter - 12: Putting the Principles into Practice

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Book SynopsisRobert Taylor is one of the UK's most experienced media trainers: his trainees include more than 1,000 executives from the Foreign and Commonwealth Office, the Department for International Development and the British Council, including ambassadors. Other clients have included the executive management teams of the Olympic Delivery Authority for London 2012, senior executives at Accenture, BT, British Airways, FedEx, SAP, Orange, Oracle, SITA and a huge range of public sector bodies and charities. He has been the leading media trainer of the Chartered Institute of Public Relations since 2008.Trade Review"Robert Taylor shares a lifetime of experience training spokesmen for media interviews in this one book. It's a treasure trove of information, examples and guidance. Quite simply, if you love or fear giving media interviews you will learn something from Robert's expert advice." * Vickie Sheriff, Former Official Spokesman for the Prime Minister *"Robert Taylor's book provides a thorough and comprehensive approach to media training. Full of good guidance, smart thinking and useful examples, this book demonstrates Robert's in-depth knowledge and experience in the world of media and is a 'must read' for anyone preparing for a media interview." * Henrietta Mackenzie, Associate Director, Edelman *"Robert is a genuine master of his craft." * Marc Cornelius, Founder and Managing Director, 80:20 Communications *"Packed with tried and trusted tactics and dozens of examples from real life situations, this is an essential read both for newcomers and experienced spokespeople wanting to stay ahead of the game." * Cathie Burton, Spokesperson, Head of Communication and Media Relations, Organization for Security and Co-operation in Europe *"As a new charity... it's really important that we use media interviews to raise awareness of our work and increase support for our cause. Robert's coaching and techniques make sure we get the most out of every opportunity to tell 'the world' what we do and why it's so important." * Jonathan Ludford, National Communications Manager, Canal & River Trust *"Undertaking a media interview is always challenging but these...hints and tips make that challenge less daunting, indeed almost something to look forward to.... An entertaining read, combined with sound practical advice, ranging from how to construct a message sandwich through to ideas about posture, breathing and relaxation." * Caroline Black FCIPR, Managing Director, Caroline Black & Associates *"Robert Taylor is one of the few trainers in the market who can call upon real-world experience, supporting theory and anecdotal evidence to make his case....This book will be of great interest to students and practitioners." * Michael Johnson, former editor of International Management magazine and director of McGraw-Hill World News *"Robert Taylor writes with authority on a subject he knows inside out and with the same easy style you get in his face-to-face workshops. Robert's model works equally for a private sector client, public sector body or a not-for-profit, and has become a core part of our organisation's media training programme. I'd certainly encourage any press officer to read Media Interview Techniques before prepping their spokesperson for media calls." * Krysteen Ormond, Public Relations & Media Manager, Falkland Islands Government *"Today's news isn't gone tomorrow: we're reminded that it will be available online and will influence a brand's future for decades. Robert's crystal clear writing style, along with the exercises ending each chapter, will give any spokesperson or executive the confidence to develop constructive relationships with important influencers across all media channels." * Donald Johnson, Head of Brand Strategy, National Grid plc. *"Robert Taylor is as thorough as they come and this guide reflects his detailed approach. It is an important reference point for companies and PR practitioners alike and will definitely be an additional tool we use when advising our clients, both global and start-up companies. Preparation prior to interacting with the media is integral and something we prioritise at Spider PR and this will definitely enhance our stringent briefing process." * Jessica Dixon, Director, Spider PR *Table of Contents Chapter - 01: Why do a media interview? Chapter - 02: Preparing for your interview; Chapter - 03: How to create a resonant message; Chapter - 04: Keeping your cool; Chapter - 05: Voice and body language; Chapter - 06: The perfect tone of voice; Chapter - 07: Keeping control of the interview; Chapter - 08: Winning over sceptical and hostile audience; Chapter - 09: Crisis media interviews; Chapter - 10: Capitalizing on your interview

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Book SynopsisAndrew Griffin is a corporate reputation specialist. He advises some of the world's leading companies and most trusted brands on crisis management, issues management and corporate citizenship. Andrew is managing director of Regester Larkin, the international reputation risk management consultancy which is credited with pioneering best practice systems across all sectors in this specialist discipline. He is a regular speaker, writer and commentator in this critical area of management and corporate communications.Trade Review"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk." * Dr Daniel Diermeier, Kellogg School of Management and author of Reputation Rules *"In an increasingly transparent world, the spotlight finds companies with an issue or a crisis very quickly. There is a real premium attached to learning from others and being well prepared: this book should be required reading for every member of the executive team." * Caroline Hempstead, VP Group Corporate Affairs, AstraZeneca plc *"Beautifully written, practical, relevant, clear and usable. Should be on the bookshelf of anyone interested in this area. This is the book I wish had been available when I first started learning about Crisis Management - an invaluable resource." * Kieron O'Keefe, Head of Crisis Management, BG Group *"...a well laid-out, easy to follow, and practical book, with plenty of website links to follow [...] Griffin makes and authoritative and readable case for reputation and crisis management as something central to doing a business and running an organisation." * Professional Security Magazine *"I have read a few books in recent years on crisis and reputation management and this is by far the best. Griffin's latest offering [...] is easy to read and incredibly engaging. His 20 years of experience in reputation management really shines through. The book is constantly brought to life with a host of case studies and examples of firms that got their reputation management strategy wrong and are still paying the price (for example BP and the Deepwater Horizon oil disaster), compared with those that got it right (Tesco and the horsemeat scandal). [...] This book goes further than just a must-read for those in PR. As Griffin points out, BP, News International and the BBC have all faced scandals over the past few years that have been dealt with badly and resulted in CEOs stepping down and commercial damage. This book is surely a must-read for any CEO who values the reputation of their company and wants to preserve it for as long as possible." * Lisa Elliot, PR Week *"crucial reading, not only for communication professionals, but for CEOs and board members, too....Griffin explores the anatomy of multiple high-profile corporate crises... [and puts] forward a number of new analytical models to help anyone responsible for protecting their organisation's reputation understand both how to manage a crisis and how to predict and prevent one before it materialises. In addition to this robust new theory, Griffin's book is full of practical tips. From detailed guidance on how to run a crisis exercise, to tried-and-tested advice on what messages will resonate with stakeholders in an emergency, the book provides a valuable manual for any company that wants to ensure it is crisis prepared." * Communika (PRISA) *Table of Contents Chapter - 01: Reputation: what it is and why it matters; Chapter - 02: The challenging climate in which reputations are managed; Chapter - 03: What are the risks to reputation?; Chapter - 04: Externally driven issues; Chapter - 05: Internally driven issues; Chapter - 06: Externally driven incidents; Chapter - 07: Internally driven incidents; Chapter - 08: Interrelated risks; Chapter - 09: Managing reputation risk through the life cycle; Chapter - 10: Predicting reputation risk; Chapter - 11: Preventing reputation risk; Chapter - 12: Preparing for acute reputation risk; Chapter - 13: Resolving risks to reputation; Chapter - 14: Responding to immediate reputation risk; Chapter - 15: Recovering from reputation damage; Chapter - 16: Where next for crisis, issues and reputation management?

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Book SynopsisPatricia J Parsons APR, FCPRS spent 26 years as a faculty member and former chairman in the Department of Communication Studies at Mount Saint Vincent University in Halifax, Canada retiring recently as a full Professor. Her research, writing and teaching focused on public relations ethics and strategy, and healthcare communication. She is the author of a dozen books and numerous papers for the professional and lay press. She is accredited in public relations and is a member of the Canadian Public Relations Society's College of Fellows. Prof. Parsons lives in Toronto and can be reached via email at ethicsinpr@gmail.com or via Twitter @ethicsinpr.Trade Review"This book offers students and practitioners of public relations a lively and engaging conversation around everyday ethics. Patricia Parsons challenges us to reflect on our hidden assumptions and darker motives when issuing misleading news releases, concealing sources or even using the office copier for personal stuff. There should be a copy by every PR water cooler." * Johanna Fawkes, Senior Lecturer in Public Relations, Charles Sturt University, Australia. Author of Public Relations Ethics and Professionalism: the Shadow of Excellence (Routledge, 2014) *"Too often, the PR industry finds itself jammed between those who see ethics as irrelevant and those who view it as a branch of moral philosophy. Many of our colleagues hear 'ethics' and turn off altogether. 'Ethics in Public Relations' provides a pragmatic antidote to this malaise. Rooted in reality and pointing to professionalism, it reminds us of our societal responsibility. It's readable, digestible and provocative. Whether you consider yourself to be a student, a scholar or neither, I contend that you ought to be both. As such, this book challenges you head on. 'Do unto others as you would have them do to you' isn't a platitude, it's our raison d'être. Read, learn, implement and enjoy!" * Jason MacKenzie, Found. Chart. PR Chartered Marketer FCIPR FCIM; Managing Director, Liquid; 2017 President, Chartered Institute of Public Relations *"Rooted in reality and pointing to professionalism, Ethics in Public Relations reminds us of our societal responsibility. It is readable, digestible and provocative." * Jason MacKenzie, Managing Director, Liquid *"Praise for previous edition: Should be a required textbook for any student or practitioner of public relations. Highly recommended." * Choice *Table of Contents Section - PART 1: What Lies Beneath Chapter - 01: Before we begin: New profession... or one of the oldest? Chapter - 02: Lies, truth and honesty: their role in PR practice Chapter - 03: Truth, trust and the virtue of being ‘good’. Chapter - 04: Whose rights are right? Chapter - 05: The trouble with rules Chapter - 06: Utilitarianism: Right acts and wrong reasons Section - PART 2: Ethics and the Practitioner Chapter - 07: Your moral development: Cultivating respect and humility Chapter - 08: Codes of ethics: The good, the bad and the (almost) ugly Chapter - 09: Conflicts of Interest: Sex and other relationship issues Chapter - 10: (Very) personal ethical decisions: Whistle-blowing and moonlighting Section - PART 3: Strategies and Dilemmas Chapter - 11: Public Relations ethics and traditional media Chapter - 12: Public Relations ethics and social media Chapter - 13: Persuasion propaganda and advocacy: The ethics of influence Chapter - 14: Supporting ‘good causes’: bad ethics or bad taste? Chapter - 15: Deceptive authorship: Ghost-writing and plagiarism Section - Part 4: Organizations, Ethics and PR Chapter - 16: Making decisions: The true reality of everyday ethics Chapter - 17: PR and the corporate ethics programme Chapter - 18: The future of ethical PR: education and leadership Chapter - 19: Appendix 1: For your bookshelf Chapter - 20: Appendix 2: Chartered Institute of PR Code of Conduct Chapter - 21: Appendix 3: Guidelines for the ethics audit

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Book SynopsisJonathan Gabay is a creative strategist, educator and writer. He has held several major advertising and marketing roles, including that of Group Creative Head at Saatchi and Saatchi Direct, where he worked with some of the most respected names in creative advertising, marketing, PR, the media and education. His books and business insights are featured throughout academia and regularly sought by news media including CNN, ABC, BBC and Bloomberg.Trade Review"Loyalty and retention have now become the cornerstones of modern sales and marketing and the winners of the future will be those brands that convince consumers they are not another 'me too' commodity but a trusted and valued 'us two' relationships. This... book... looks at topics such as neuroscience, psychotherapy and practical psychology....I would recommend this book to anyone involved in brand marketing, social media and business communications." * John Joe McGinley, Principal at Glassagh Consulting, for FT Adviser *"Brand Psychology - supported by research from some of the world's leading psychology, business and management authorities - explains how the most complex data-processing system ever created - the human mind - tries to make sense of modern 'sophisticated' marketing & the data that drives it. Gabay explains the importance for brands to understand the nuances of why people buy - or otherwise - using techniques that cannot be outsourced to data scientists." * Sally Hooton, The Global Marketing Alliance *"Brand Psychology is unquestionably extensively researched, well explained, and supported with great case studies to illustrate the points being made. Gabay delivers an impressive, insight-filled and stimulating book that will change how you see the world around you and your own actions, and uncovers what is really driving consumer attitudes and behaviours." * John Ling, Chartered Institute of Marketing's Creative Communications Group Advisory Board *"a very thorough and engaging book which will become a must-read for all those working in and with branding, as well as a fascinating book worth reading for anyone with an interest in business and branding." * The Bookbag *"It is a very useful guide for managers to understand what they need to do, and what their organisation's brands need to address, to convince buyers of the values of their brands. It covers ethics, consumer perceptions, big data, online disinhibition, media relations, technology channels, the psychology of the modern CEO and the language of brand storytelling. It will challenge the reader at the end of each chapter with 'Mind Prompts'. Did you know that within the space of a generation, consumers' expectation reflex has truncated from 10 days to 10 minutes? Do you know why it's important to know?" * Malcolm Morley, author of Understanding Markets and Strategy *"Excellent!" * Anouk Pappers, Cool Brands People *"an excellent detailed study of branding from both the brand and consumer perspective, backed up by case studies and advice from neuropsychologists, economists and industry participants." * Roger Dooley *"Brand Psychology... takes a very human approach to the implications of Big Data" * Smart Insights *Table of Contents Chapter - 00: Introduction; Chapter - 01: Believing is not seeing. Seeing is believing; Chapter - 02: Lies, excuses and further justifications for inconvenient truths; Chapter - 03: Brains, brands, bytes, Bolshevik brawls and teenage tantrums; Chapter - 04: Cloud-high reputations, big media personalities and bigger data; Chapter - 05: Smoke and mirroring; Chapter - 06: Rings of confidence; Chapter - 07: Egg whites, whitewash and snowflakes; Chapter - 08: Flattered trusted minds and fluttery trusting hearts; Chapter - 09: Under the influence; Chapter - 10: From addictive self-interests to interesting selves; Chapter - 11: Brand me; Chapter - 12: Maslow: misunderstood?; Chapter - 13: The church of brand ideology. Open for redemption 24/7; Chapter - 14: In the spotlight; Chapter - 15: Can we still be friends?; Chapter - 16: IDs and CEGOs; Chapter - 17: You don’t have to be mad to work here: brand leadership and psychosis; Chapter - 18: Big boys don’t cry; Chapter - 19: The authentic employer brand; Chapter - 20: Brand stories: tell – don’t yell; Chapter - 21: Rhetoric, rules, reasoning; Chapter - 22: The final question first

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Book SynopsisAnnabel Dunstan has worked in marketing and communications in senior positions at top firms and in-house. She co-founded the engagement consultancy Question & Retain whose clients include Suzuki, PizzaExpress and Ferrero. Imogen Osborne has spent over 20 years in senior communications leadership roles at Skype, Cisco and Edelman. In 2018, she set up the Pulse Business, building on eight years of experience working with real-time insight and helping companies understand how to take advantage of it.Trade Review"This book made me re-evaluate our internal communications entirely, and its importance at the centre of a global business. I run a successful "people business" and this book has reminded me, simply and clearly, that I can be doing so much more to communicate internally to ensure inspiration, motivation and loyalty among our most important company asset - our talent." * Molly Aldridge, Global CEO, M&C Saatchi PR *"The People Business is a fantastic testament to how internal communication has found its professional feet and is driving organizational performance with a unique and valuable set of skills, knowledge and expertise. At the Institute of Internal Communication (IoIC) we are committed to raising the profile and credibility of the profession and are delighted to support this book with its contribution from the IoIC President, Suzanne Peck." * Jennifer Sproul, Chief Executive, Institute of Internal Communication *"Running a business has never been more complicated. Being able to deal with fast-changing external risk demands a clear understanding of your internal audience. That's part of what Q&R do; and that understanding is what Annabel Dunstan and Imogen Osborne have shared in this timely and vital book." * Ian Henderson, CEO of communications agency AML Group *"A clear, simple, easy-to-read, case-study-led book for anyone who wants to unlock the secrets of internal communications and employee engagement. I believe that real-life examples always give the deepest insights; this is great content for practitioners, experts and novices alike." * BJ Cunningham, speaker, brand guru and renowned entrepreneur *"I thoroughly recommend reading The People Business if you're serious about your communications career. It's packed full of advice and ideas and accurately reflects the vibrancy of working in this field." * Rachel Miller, Director, All Things IC *"You can't take people with you unless they know what's going on and feel involved. Not in a fast-paced, multichannel world. In The People Business internal communications experts bare all in the name of best practice." * Tanya Hughes, President, SERMO Communications, Talk PR *"Dunstan and Osborne have assembled an outstanding group of people at the leading edge of thinking and practice in engagement communications. Page after page of provocative ideas and practical insight make The People Business a landmark book in the development of the craft of workplace communications." * Liam FitzPatrick, Managing Partner, Working Communication, and co-author of Internal Communications, also published by Kogan Page *"A book that gives a real feel for the issues confronting internal communications teams - remote working, multichannel media, millennial expectations - and shows how 10 top firms are trying to tackle them. Each chapter can be used to stimulate classroom discussion and learning about real business challenges." * Trevor Morris, Professor of Public Relations, Richmond University, and Former Chairman/CEO of several companies in the PR and recruitment industries *"The People Business is a fascinating look into the world of internal communications, acknowledging its humble beginnings while looking ahead to its continuing evolution as a critical business function. The People Business is packed full of insight and practical tips - a must-read for any IC professional." * Helen Deverell, Director, HD Communications *"Every now and then a book appears that has to be read from cover to cover, absorbed and then shared with colleagues and business friends. The People Business is one such book. Dunstan and Osborne should be commended for a very original and hugely useful publication. I wish I'd had the benefit of their insights 30 years ago." * Laurence Rosen, Founder and former CEO, Office Angels, and CEO/Chairman of several PR and recruitment companies *Table of Contents Section - 00: Introduction; Section - 001:: STORIES FROM THE COALFACE; Section - 01: Telefónica Digital: How a culture of openness and transparency ensures that employees feel constantly up-to-date with internal change and the impact of external influences in a highly regulated business; Section - 02: Managing and measuring employee engagement: Experience in a competitive industry sector with traditionally high levels of staff turnover; Section - 03: Grant Thornton: How the evolution of an authentic internal voice is helping to drive essential change in an increasingly turbulent and challenging climate for business leaders; Section - 04: BG Group: How your ‘employer brand’ is a dynamic and innovative power tool to unite a global workforce throughout corporate change; Section - 05: GE Capital: How a coaching culture is helping a finance company to embrace major change and extract maximum value from face-to-face communications in a global structure; Section - 06: Heathrow Airport: How one organization is effecting major cultural change and developing a new generation of leaders by empowering its people to understand their own strengths – and align themselves with company values; Section - 07: Just: How a brave and bold approach to internal communications is supporting a merger at the innovative retirement income specialist – and building channels that exploit the millennial world of social media to the max; Section - 08: The Institute of Internal Communication: How a professional body is leading the way in setting 21st century standards for excellence in internal communications and the importance of driving change from the inside; Section - 09: April Six: How team building and connected leadership are helping a service business to go global without losing sight of core values that are being driven from the very top; Section - 10: Natural England: How strong story-telling, data and insight are helping to confirm IC as enabler, not mail box, at one government agency; Section - 11: Summary; Section - 12: Twenty top tips for successful internal communicators;

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Book SynopsisTom Lunt is the Programme Leader for International Events Management at the University of Surrey. He is former senior lecturer at London Metropolitan University and spent nine years working in fundraising events with organizations such as Christian Aid and the Royal Star & Garter Home for disabled servicemen and women.Eva Nicotra is Senior Lecturer at London Metropolitan University, teaching event planning, events marketing and sponsorship, and live music events promotion. She is an accomplished events and music industry professional and previously ran her own events management company for live events, charity fundraisers, concerts and festivals.Trade Review"In the ever-changing and burgeoning world of live experiences, this book manages to step back and take a firm grasp on the vital discussions and dynamics around sponsorship and fundraising events." * Nick Adams, Founder and Managing Director, Sense *"Writing a book that will be useful for practitioners yet also appeal to an academic audience is difficult. Tom Lunt and Eva Nicotra have pulled it off. The authors demonstrate how academics in vocational fields such as event management might contribute to the improvement of practice." * Professor Rhodri Thomas, Dean, School of Events, Tourism and Hospitality Management, Leeds Beckett University *"This is one of the first texts to address finance, fundraising and sponsorship issues in a way that is immediately relevant to events managers. The mixture of research, professional insights and industry case studies means that this book will be equally valued by teachers and students." * Dr James Kennell, Principal Lecturer and Programme Leader for Events Management, University of Greenwich *"Event sponsorship and fundraising are critical to the success of any event delivered in today's highly volatile and politicized world. An extremely important text examining the challenging and innovative world of sponsorship and a welcome addition to the event management literature." * Dr Jane Ali-Knight, Professor of Festival and Event Management,Edinburgh Napier University *Table of Contents Chapter - 01: Introduction to event sponsorship, fundraising, partnerships and relationship development; Chapter - 02: Event sponsorship at the centre of the integrated marketing communications mix; Chapter - 03: Delivering event sponsorship campaigns; Chapter - 04: Identifying and securing sponsors and funding opportunities; Chapter - 05: Prospecting for grant funding and sponsorship: case studies from Scottish cycling events; Chapter - 06: Preparing and delivering a sponsorship pitch; Chapter - 07: Managing relationships with sponsors and funding bodies; Chapter - 08: Legal issues in event sponsorship and fundraising; Chapter - 09: Evaluating sponsorship and grant-making relationships; Chapter - 10: Where next for event sponsorship and fundraising?; Chapter - 11: Practical templates to kick-start your event sponsorship and fundraising; Chapter - 12: Afterword – building your career in sponsorship and fundraising

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Book SynopsisShirra Smilansky is CEO and Executive Creative Director of Electrify Worldwide Ltd, an international brand engagement agency working with clients such as L'Oreal Luxe, Carling, Selfridges, Harvey Nichols, Lancome and Yves Saint Laurent. She is the Co-founder of an MA degree 'Experiential Meets Digital' and former Visiting Professor at London Metropolitan University. With over 15 years in the industry, Smilansky is an impactful thought-leader, entrepreneur and innovator in experiential marketing, co-founding her first company BlazinStar Experiential back in 2003.Trade Review"A very clearly written and inspiring guide, demonstrating a unique approach to integrated experiential marketing that carefully explains the methodology in a concise and effective manner." * Hamish Millar, Marketing Manager, Pernod Ricard UK *"The must-read guide on experiential marketing that covers the changing world of the retail landscape, with simple models and objectives, in order to execute winning solutions for the increasing demands of consumers." * Mark Robinson, Retail Sales Director, Silentnight Group *"This book is amazing. It's more than just a how-to guide - it's also a "what is" and a collection of great case histories. Need answers, guidance or inspiration? Look no further. It's essential reading for any modern marketer!" * Kevin Jackson, Editor-in-Chief, Live Communication Magazine *"In presenting experiential marketing as a methodology, rather than a channel, Smilansky offers advice and insights relevant to B2C and B2B businesses of any size. One-way communication channels are the way of the past; learning how to foster authentic two-way conversations is the next challenge. Anyone interested in building a strong and lasting relationship between their customers and their brand needs to read this book." * Lynn Morrison, Marketing Director, Opus Energy *"In today's ever-changing consumer and media landscape, this book demonstrates how to truly engage and create a deeper emotional connection with modern audiences; a must-read for senior brand marketers, CEOs and their teams." * Maria Hatzistefanis, President/CEO, Rodial Group (Rodial Skincare, NIP+FAB) *"Practical, pragmatic and succinct. Seasoned marketers and people just starting out will find something of use in this book. Something for everyone and written and styled for the 24/7 world we live in." * Tony Cooke, HR Director, adidas Group *Table of Contents Section - PART ONE: An experiential revolution: the accelerating transformation of business and marketing; Section - 01: What is experiential marketing?; Section - 02: A whole new world: millennials, brand experiences and social media; Section - 03: The experience economy is here; Section - 04: Concept stores, the future of retail and pop-ups; Section - 05: Digital experiences, artificial intelligence in marketing and merged realities; Section - 06: The BETTER creative model: how to create unique experiential marketing ideas; Section - PART TWO SET MESSAGE: an activation framework for your experiential marketing strategy; Section - 07: Situation and background: exploring the business context for experiential marketing; Section - 08: Experiential objectives: how to creatively define and set your goals; Section - 09: Target audience: gathering holistic insights and understanding of your customers; Section - 10: Message: key communication of your brand message using experiential marketing; Section - 11: Experiential strategy: how to develop live brand experience strategies and frameworks; Section - 12: Selected locations and brand ambassadors for your experiential marketing strategy; Section - 13: Systems and mechanisms for measurement for experiential marketing planning; Section - 14: Action: how to deliver and project manage live brand experiences; Section - 15: Gauging effectiveness: creating a real-world test-and-learn approach for experiential marketing environments; Section - 16: Evaluation: interpreting and monitoring tangible results from experiential marketing; Section - 17: Conclusion: planning for the future of experiential marketing;

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Book SynopsisKate Hartley is co-founder of Polpeo, a crisis simulation training consultancy that works with some of the biggest brands in the world. Hartley has 25 years' agency-side experience in crisis and reputation management and corporate PR. She has spoken and run workshops on the impact of social media on crisis management at international events including SXSW, The Global PR Summit, PR Week's Crisis Comms, and Social Media Today's Social Shake Up. She is a member of the CIPR and the PRCA, and sits on the PRCA's digital steering committee which is designed to shape digital best practice in the PR industry.Trade Review"A timely analysis of the environment in which crises emerge and must be managed." * Jonathan Hemus, Managing Director, Insignia *"Above all a sane and sympathetic approach to the people embroiled in a crisis at the sharp end. Buy this book, read it, follow Kate Hartley's advice and breathe more easily." * Adrian Wheeler, author of Crisis Communications Management and Writing for the Media *"Whilst the principles of crisis communications haven't changed the environment has - beyond recognition. Understanding what that means to the corporation under fire and how best they should engage with all stakeholder audiences is the essence of this book." * Alison Clarke FPRCA, FCIPR, Alison Clarke Consulting *Table of Contents Section - ONE: Understanding how consumer behaviour has changed; Chapter - 01: Kick a brand when it's down – Why we love to hate our favourite brands; Chapter - 02: The issue of declining trust in the spread of fake news; Chapter - 03: Who do I trust? The rise of individual influencers versus declining traditional media; Chapter - 04: It's outrageous! Understanding the new response to outrage and bad news, and the role of social media; Chapter - 05: I want it now – Managing consumer expectation for instant information; Chapter - 06: Profile of a troll – Understanding and dealing with trolling behaviour; Chapter - 07: The conscious consumer – The question complex and pressures of brand transparency; Section - TWO: The role of changing consumer behaviour in crisis management and response; Chapter - 08: The new challenges – Understanding the impact of changing consumer behaviour on crisis management strategies; Chapter - 09: What is acceptable in a crisis? How to differentiate business as usual versus crisis management; Chapter - 10: The social media Hydra: Principles of transparency versus suppression of information in crisis mitigation; Chapter - 11: Crises in action: Lessons learned from crisis responses from five major brands; Chapter - 12: The importance of telling the truth and its role in crisis and reputation management; Chapter - 13: Withstanding the attack: The importance of resilience in your communications teams; Section - THREE: Building your crisis communication strategy and response; Chapter - 14: The brain's response to a crisis and training your team to cope; Chapter - 15: Insights from crisis communication influencers on managing the threats facing brands; Chapter - 16: The role of leadership in a crisis and preparing your crisis team; Chapter - 17: Showing humanity and empathy in a crisis: When it counts and when it's empty; Chapter - 18: What do I do first? Getting your priorities right in a crisis; Chapter - 19: Harnessing the crowd: Using influencers and advocates to calm the crisis: An interview with Scott Guthrie; Chapter - 20: The role of technology in crisis management: Using predictive analysis, social listening, search data and insights; Chapter - 21: Practical steps to prepare, execute and analyse a crisis response (and avoid common pitfalls)

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Book SynopsisAndy Maslen is Managing Director of Sunfish, a writing agency specializing in corporate communications, direct marketing and digital content, and CEO of the Andy Maslen Copywriting Academy. A lifetime fellow of the Institute of Direct and Digital Marketing, Maslen works globally with clients such as the NHS, Prudential, The Economist, BBC Worldwide, Hamleys, London Stock Exchange, RSPB, The New York Times and PricewaterhouseCoopers. He is co-founder of the Copy Cabana conference and a bestselling author of numerous fiction and non-fiction books.Trade Review"If you're someone who likes rules but likes breaking them more, this book is for you. Andy provides a balance of discussion, guidance and coaching, delivered with enough wit to make you spontaneously snort-laugh your way to great copywriting." * Elle Graham-Dixon, Head of Planning Global Ford, BBDO New York *"Persuasive Copywriting will give your writing charisma. It refines your words so they hold your reader's gaze, drawing on lessons from Ancient Greece to fMRI technology. It's about more than how your copy can persuade and sell, though. Your writing will inspire, charm and comfort too." * Joe Fattorini, journalist and presenter of The Wine Show *"I rated Andy 10/10 as a speaker. I rate Persuasive Copywriting even higher. It has smashed into the essential reading list on our curriculum, for art directors as well as copywriters." * Marc Lewis, Dean, School of Communication Arts *"There is a crying need for good copy today because of the internet. Yet there is a dire shortage. If you wish to succeed, read this book at least three times. And if you have to judge copy, read it too. All good stuff, blessedly free of jargon." * Drayton Bird, the godfather of direct marketing *Table of Contents Section - ONE: Copywriting in context; Chapter - 01: Creativity – A genuinely marketable skill?; Chapter - 02: The right and wrong way to judge copy; Chapter - 03: The impact of new channels – From mobile to social; Chapter - 04: Blood brothers or ugly sisters – How do copy and content fit together?; Section - TWO: Motivation versus reason – Tapping into your customer's deepest drives; Chapter - 05: Harnessing the power of emotional copywriting to persuade your prospects; Chapter - 06: Three big ideas you should use for copy before highlighting the "benefits"; Chapter - 07: A powerful process for developing customer empathy through copy; Chapter - 08: Copywriting hacks – Flattery will get you everywhere; Chapter - 09: The ancient Greek secret of emotionally engaging copy; Chapter - 10: Copywriting and connecting on social media; Chapter - 11: Creating calls to action – Top tips to bring home the bacon; Section - THREE: The pleasure principle – Making your writing more enjoyable and compelling; Chapter - 12: Balancing pleasure and profit – Five techniques to write fantastic copy; Chapter - 13: How to engage your imagination and free your creativity; Chapter - 14: Tone and technique in copy – Finding your voice (and that of others); Chapter - 15: The definitive guide to when grammar matters in copywriting; Chapter - 16: Injecting life into your sales pitch – An age-old method

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