Personnel and human resources Books

Book SynopsisDavid Hayden is the Learning Content Manager at the Chartered Institute of Personnel and Development (CIPD) where he's been working since 2012. Prior to this he was a lecturer at University Centre Doncaster and has held various L&D roles in the private sector. He is based in Doncaster, UK. Steve George is Learning Content Lead at the Chartered Institute of Personnel and Development (CIPD), Prior to this he was a Learning Solutions Consultant at Lumesse. He is based in London, UK.Trade Review"David and Steve have produced a stimulating and inspiring read about how we can all learn and transform our work through the other things we do for fun and the people we interact with. So many of the stories resonated with me, from my own experience of starting to draw and Sketchnote for myself, and then finding it taking over my life. Read this at your peril, who knows what you might discover!" * Rachel Burnham, Consultant & Director at Burnham L&D Ltd.; Previous Chair, CIPD Manchester; illustrator, ‘HR for Hybrid Working’ *"Continuous learning is vital to the improvement of both the individual and businesses. As business environments evolve, learning from other experiences enables individuals and businesses to gain better improvements and results. The premise of this book is to understand and utilise those learning environments between learnt experience, knowledge of one profession and business and how they can be translated into a benefit for other organisations. The authors have been able to capture learnt experiences and how they are used. This book is vital to understanding that journey and those benefits and will be a valuable resource to individuals and organisations who want to have continuous development and improvement." * Ian Pegg, Development Manager, HMRC *"David and Steve have managed to hit the nail on the head by explaining and landing the concept of adjacent learning. They share insights from their own experiences and the experiences of some of the most amazing people I know in this field about leveraging interconnected communities, multiples sides of our identities and bringing great concepts and frameworks from the world of work into learning. Pick up this book, take a deep breath, and get ready to go on a 4 acts journey to explore the power of transferable and non-traditional learning experiences brought in the context of development. Expect to be challenged on your current thinking and leverage new contexts into your practice." * Ciprian Arhire, Global Head, People Experience & HR Service Transformation at Entain Group; Speaker, HR Leader, Podcast Host #FutureOfWork #FutureOfHR at Leading HR into the Future *"This is a highly accessible read that would work well for experienced Learning practitioners as well as people managers with a keen interest for improving performance through learning. It has a natural rhythm almost poetic in places, with some well thought out points for reflection and application. By using the adjacent concept and framing learning to a performance in well-known theatre and cinema productions, the authors are able to lift our expectations and aspirations for learning, plus bring in a whole set of tips, techniques and practical, everyday examples. Using drama and theatre as adjacent disciplines to learn from in particular the focus on the audience - what we want them to feel, how we want them to react, what we want them to remember is a particularly useful anchor. In these ways, this book differs markedly from an academic treatise which can often be conceptual, requiring a fair bit of work to translate into everyday practice. I found the section that focused on the reader and your role in learning to drive your performance and that of your organisation particularly valuable including, a focus on personal (as well as professional) development by encouraging curiosity, self-questioning and reflection. Additionally, the point on bringing purpose to learning, was revelatory for me e.g even compliance training can have a higher relatable purpose that gives it meaning and impact to the learner. The variety of valuable points, techniques and examples that will enable you to improve the learning experience of your learners as well as their ability to translate that into the world of work." * Tony Osude, Commercial & Marketing Director, CIPD *"I read 'Adjacent Learning' with a couple of hats on! Firstly, as a manager of a large team across multiple functions, but also as an organiser of learning events on various scales. Finally, from the perspective of my own learning. What becomes abundantly clear is that we either don't recognise, or choose to ignore the skill sets that we have acquired through life, outside of what would be termed 'work'. The authors' style and process offered the opportunity to explore and reflect on a personal basis, but has also sparked conversation with colleagues about their own experiences of learning outside of work, and how these can be applied in our business." * Ross Banford, Business Director, Media Company *Table of Contents Chapter - 01: How this book works; Chapter - 02: Act 1 - The framework; Chapter - 03: Act 1.1 - Find and curious; Chapter - 04: Act 1.2 - Filter and connect; Chapter - 05: Act 1.3 - Foster and cultivate; Chapter - 06: Act 1.4 - Frame and compose; Chapter - 07: Act 1.5 - Format and call; Chapter - 08: Act 2 - The thinking about; Chapter - 09: Act 2.1 - Thinking about yourself; Chapter - 10: Act 2.2 - Thinking about your audience; Chapter - 11: Act 2.3 - Thinking about the process; Chapter - 12: Act 2.4 - Thinking deeper; Chapter - 13: Act 3 - Thinking beyond; Chapter - 14: Act 4 - The adjacent learning; Chapter - 15: Epilogue

Read more less

Book SynopsisDonald Clark has over 38 years' experience in online learning, simulations, virtual reality, mobile and artificial intelligence projects. He was a founding member of Epic Group plc and the Founder and CEO of Wildfire Learning. He is a frequent global speaker, blogger, advisor and researcher and is also a Visiting Professor at the University of Derby. Based in Brighton, UK, Donald Clark is also the author of Artificial Intelligence for Learning and Learning Experience Design, both published by Kogan Page.Trade Review"Donald Clark has been at the leading edge of technology in learning for over 30 years. His take on tech is always informed by his detailed knowledge of learning theory." * Kirstie Donnelly MBE, CEO of City & Guilds Group *Table of Contents Chapter - 01: Learning technology; Chapter - 02: Prehistoric learning technology; Chapter - 03: Writing; Chapter - 04: Printing and books; Chapter - 05: Broadcast and media; Chapter - 06: Teaching technology; Chapter - 07: Teaching machines; Chapter - 08: Computers and the internet; Chapter - 09: Platforms; Chapter - 10: Content; Chapter - 11: Artificial intelligence; Chapter - 12: Metaverse;

Read more less

Book SynopsisDr Joan Swart is a coaching psychologist, accredited supervisor, researcher and author. Based in Cape Town, South Africa, she is the Corporate Programme Director at Coaching Minds. She developed the curriculum of the Jay Shetty Certification School and is an accredited supervisor at the Association for Coaching.Christine Guirguis is an Association For Coaching Certified Productivity and Performance Coach. She founded Advaya Project which provides people with the tools they need to reach their true potential. She is based in Cairo, Egypt.Trade Review"This book is a comprehensive toolkit for coaches looking to deepen their skills and help their clients achieve meaningful transformation. It covers the importance of self-awareness, self-management, supervision and wellbeing; along with neuroscience, enabling energy shifts, building strong habits, and working with clients' systems to create lasting change - would highly recommend!" * Katherine Tulpa, CEO Association for Coaching and Wisdom8 Ltd *"The Coach's Casebook is an outstanding resource for beginner coaches, with insights and chapters to also engage the more experienced coach. Full of witty, insightful and great examples, the contributors have brought coaching alive, showcasing the key attributes needed by every coach and explorations of key issues facing coaches in the 2020s. This book will be the place to start for every new coach." * Professor Jonathan Passmore, Henley Business School, UK *"The Coach's Casebook is a remarkable coaching manual that provides practical tools and techniques for both novice and experienced coaches. Highly recommended for anyone looking to take their coaching practice to the next level. " * Andrea Giraldez-Hayes PhD., Course Director, University of East London, UK *"This book provides a treasure trove of tools, techniques, approaches, and strategies that are vital for novice and experienced coaches' professional development. Written by experienced practitioners, the book is a fresh and welcome addition to professional guidebooks on coaching." * Dr Ioanna Iordanou, Reader in Human Resource Management, International Centre for Coaching and Mentoring Studies, Oxford Brookes Business School, UK *"The Coach's Casebook is a comprehensive volume, which will be an excellent resource for both new and seasoned coaches. It combines theory and practice, and topical issues, such as mental health and coaches' own self-care, which should be considered by all working in this field." * Dr Ana Paula Nacif, Lecturer and Module Leader for the Master of Positive Psychology and Coaching Psychology, University of East London, UK *Table of Contents Chapter - 01: Introduction and misconceptions of coaching; Section - ONE: Models and frameworks; Chapter - 02: The three Cs of coaching and professional practice; Chapter - 03: Awareness and accountability in coaching; Chapter - 04: Building habits; Section - TWO: Competencies; Chapter - 05: Coach supervision – who needs it?; Chapter - 06: Coaching presence; Chapter - 07: The importance of self-management for a coach; Chapter - 08: Are you listening to listening ? The art of listening; Chapter - 09: The power of non-directive questioning; Chapter - 10: Clarity from heart–brain connection to self-discovery; Chapter - 11: Seeking transformation versus focusing on solutions; Section - THREE: Approaches; Chapter - 12: Holistic transformation; Chapter - 13: Neuroscience-based coaching; Chapter - 14: Masculine/feminine energy aspects in coaching; Chapter - 15: Mindfulness and psychological flexibility in emotion-based coaching; Section - FOUR: Techniques and tools; Chapter - 16: Embodiment; Chapter - 17: Identifying and challenging blind spots in coaching; Chapter - 18: Coaching tools and techniques; Chapter - 19: The eyes watch but the brain sees – Visualization as a coaching tool for shifting the client’s present view; Chapter - 20: The Wheel of Life; Section - FIVE: Transforming theory into practice – Application and implementation; Chapter - 21: Transitioning from theory to practice; Chapter - 22: Imposter syndrome; Chapter - 23: Ikigai; Chapter - 24: Preventing burnout by attaining a healthy work and personal life balance; Chapter - 25: Combining coaching and mindfulness; Chapter - 26: Establishing an effective coaching dialogue; Chapter - 27: Expanding modes of mind – From doing to being and becoming; Chapter - 28: The power of intention – Life coaching and the gap between intention and action; Chapter - 29: Overcoming fear: Stepping out of your comfort zone; Section - SIX: Transforming theory into practice – Execution; Chapter - 30: Goal setting – be SMARTER!; Chapter - 31: Sustaining and committing to action; Chapter - 32: The discovery call; Chapter - 33: Coaching ethics – don’t be a plastic coach!; Chapter - 34: Structuring the session (or not); Chapter - 35: Questioning techniques; Section - SEVEN: Special niches and target groups; Chapter - 36: Leadership and executive coaching; Chapter - 37: Coaching and mental health; Chapter - 38: Coaching ‘difficult’ personality types; Chapter - 39: Empowering women to overcome cultural barriers; Chapter - 40: Conclusion;

Read more less

Book SynopsisNick Hernandez is the CEO and Founder of 360Learning, and a leading advisor and investor in the SaaS technology industry. Driven by his passion for improving the way we solve problems together through learning, Nick founded 360Learning in 2013, and has since grown the company into a leader in the EdTech sector. In late 2021, Nick and his team secured funding from Sumeru, SoftBank, and Silverlake for 360Learning to continue championing upskilling from within through collaborative learning. He is based in Paris, France.Trade Review"Finally a book that understands not just the theory of collaborative learning but also understands how to roll its sleeves up and make it happen. I really enjoyed Nick's book. He breaks down the blueprint of collaborative learning and how to overcome typical challenges. This will be a benefit to anyone who reads it." * Danny Seals, Co-Founder, Venndorly *"Nick's passion for collaborative learning shines through; that provides energy for the reader! There are some excellent case studies which provide a good context for the thinking." * Andy Lancaster, Head of Learning, CIPD (The Chartered Institute of Personnel Development) *"As Nick Hernandez points out in Collaborative Learning, the non-conscious nature of knowledge, per the research of Richard E. Clark, Ed.D., is the challenge, especially for High Stakes Performance. If the risks and rewards at stake allow, iterative and collaborative means for developing information and instruction are almost always better, faster and cheaper than most L&D organizations' approaches." * Guy W. Wallace, President, EPPIC Inc. *"One barrier to changing how learning is delivered is quantitative justification that the change will solve critical business problems. Nick has pulled together a comprehensive guide defining what collaborative learning is, why it matters and exactly how this dynamic change will have a measurable impact on some of the most critical problems keeping business executives up at night. He does all this while artfully highlighting 360Learning's role in making collaborative learning a reality. I also appreciate his sincere recognition that making the change comes with challenges and provides practical guidance on overcoming those challenges." * Christopher Lind, Founder & Principal Advisor, Learning Sharks/Learning Tech Talks *"In L&D, books that stick are the ones that simply answer the question 'how do I make this work in my organization?' Nick absolutely nails this in his guide to collaborative learning. It's filled with well-researched thinking, real-world examples and obstacles that learning professionals may face when trying to implement this approach within their business. I found myself continually flicking back to how collaborative learning can be applied to different stages of the employee journey and how it enhances culture. It is smart, incredibly practical and nuanced, providing me and my team with plenty of ideas to put into action. This is a must-read book that not only challenges the status quo, but one that L&D professionals can rely on to inspire them to make stuff happen." * Adam Harwood, Associate Director of Talent and Culture, Biotechnology *"Something's always sat wrong with me in professional and corporate L&D. It's felt overly programmatic and formulaic. Enter Nick Hernandez and this book. All the chapters are well researched, storified and practical. This book is culture-enhancing and spark-inducing. We've been waiting for this work without truly knowing so; and from now, all learners stand to gain when you apply the urges, tools and approaches contained here. I'd lost faith in learning; it's now restored." * Perry Timms, Founder/Chief Energy Officer, PTHR *"Collaborative learning is one of the defining characteristics of high performing learning organizations - talked about by many but practiced by few. It's time for action! I'd echo Nick's own advice in this book - pick it up, use the ideas in the case studies and stories - test them, experiment with them and see what works!" * Laura Overton, Award winning L&D analyst; Founder, Learning Changemakers *"Nick makes a strong case for the power, the impact and the absolute necessity of collaborative learning in today's increasingly digital and remote workplaces. Yesterday's top-down learning approaches no longer serve our businesses or employees. It is well past time to put learners in the driver's seat of their own performance and development. Collaborative learning does just that." * Bob Mosher, CEO/Chief Learning Evangelist, APPLY Synergies *Table of Contents Chapter - 00: Foreword by Josh Bersin; Chapter - 01: The courses you loved vs the experts you know; Chapter - 02: The collaborative learning blueprint for upskilling from within; Chapter - 03: Why we need collaborative learning today; Chapter - 04: The science of shared expertise; Chapter - 05: Territorial, defensive, siloed; Chapter - 06: Collaborative learning as a culture enhancer; Chapter - 07: How upskilling from within through collaborative learning can guide the employee journey; Chapter - 08: Common obstacles to realizing the value of collaborative learning – and how to overcome them; Chapter - 09: How the world’s leading experts are leveraging collective knowledge to solve impossible problems; Chapter - 10: Convexity; Chapter - 11: How can we make upskilling from within through collaborative learning more than just another hot L&D trend?; Chapter - 12: Does the shift to upskilling from within through collaborative learning spell the end of L&D as we know it?; Chapter - 13: How collaborative learning helps prove learning impact; Chapter - 14: How collaborative learning is transforming industries; Chapter - 15: The future of upskilling from within through collaborative learning; Chapter - 16: Conclusion;

Read more less

Book SynopsisDonald Clark has over 35 years' experience in online learning, simulations, virtual reality, mobile and artificial intelligence projects. He was a founding member of Epic Group plc and the founder and CEO of Wildfire Learning. He is a frequent global speaker, blogger, advisor and researcher and is also a Visiting Professor at the University of Derby. Based in Brighton, UK, he is the author of Artificial Intelligence for Learning, Learning Experience Design and Learning Technology, all published by Kogan Page.Trade Review"This groundbreaking book on the metaverse is a must-read for anyone interested in the future of learning. With expert insights and compelling research, the author illuminates the immense potential of immersive technologies. It is an essential resource for educators and learners seeking to navigate the exciting realm of the metaverse and unlock new frontiers in education." * Sheila Jagannathan, Global Head, Open Learning, World Bank *"Excitement about the metaverse died down towards the start of 2023, its oxygen stolen by the arrival of Generative Pre-trained Transformers (GPTs) - astonishingly capable AI models. But the metaverse will be back: the tech giants (especially Apple and Meta) are still spending vast sums on its development. It is best understood as the internet in 3D, the application of extended reality, including virtual reality (VR), augmented reality (AR) and mixed reality (MR). These technologies are going to be enormously influential in every aspect of life, and perhaps most of all in education. There is no better guide to this exciting new world than Donald Clark, who has been at the cutting edge of education technology for over 35 years. Not only does he talk and write with deep expertise, but also engagingly and entertainingly. What fun!" * Calum Chace, Author, Surviving AI, Global keynote speaker *"Donald Clark gives a great overview of learning and the metaverse, easing us in with an exploration of the term before deeply immersing the reader into a myriad of benefits. Part three is particularly insightful, as he shows his specialism in learning technologies. I left with a much better understanding of the topic, and recommend the second half to experienced professionals in L&D." * Tom Ffiske, Editor, Immersive Wire *Table of Contents Chapter - 01: What is the metaverse?; Chapter - 02: The origins of the metaverse; Chapter - 03: What does the metaverse mean for learning and development?; Chapter - 04: Evidence for learning and the metaverse; Chapter - 05: Virtual Reality (VR); Chapter - 06: Augmented Reality (AR); Chapter - 07: Gamification; Chapter - 08: Simulations; Chapter - 09: Immersive technologies; Chapter - 10: Web 3.0; Chapter - 11: Designing learning for the metaverse; Chapter - 12: ROI of learning in the metaverse; Chapter - 13: Lessons for the future of learning; Chapter - 14: Glossary; Chapter - 15: List of acronyms

Read more less

Book SynopsisAnna Tavis, Ph.D., based in New York City, New York, is Clinical Professor, Department Chair of the Human Capital Management Department at NYU's School of Professional Studies. She is co-author of Humans at Work, also published by Kogan Page.Woody Woodward, PhD, PCC, is Director of the Coaching Innovation Lab and leads the Master of Science degree program in Executive Coaching and Organizational Consulting at NYU's School of Professional Studies. He sits on the Board of Directors of the International Coaching Federation Thought Leadership Institute.Trade Review"This is an important and timely book, shining a light on the rapid growth of professional coaching in the workplace and its superpower to change behaviors and transform organizations." * Jack Prevezer, COO and Co-founder, EZRA *"This book takes you on an unusual and exciting journey of understanding, appreciating and embracing the many ways, turns and discoveries about the benefits of the intersection of technology and professional coaching. Some fairly obvious, others delightfully surprising. The Digital Coaching Revolution is a gift for all of us who try to better comprehend and, more importantly, better utilize technology and coaching." * Magda Mook, CEO, International Coaching Federation *"Coaching has grown as an organizational intervention since the start of the millennium. It has become almost ubiquitous in enterprise organization. But how can HR leaders leverage the revolution of AI and digital which has been sweeping through coaching since 2020? This highly practical book provides the insights and knowledge to help HR professionals navigate the intersection between coaching and technology and emerge as more informed and more effective consumers of coaching services." * Jonathan Passmore, SVP EZRA & professor of coaching at Henley Business School, UK *"The Digital Coaching Revolution is an important resource that chronicles the evolution of coaching and also provides a roadmap for how technology can be used to democratize coaching and enable every employee in any size organization to benefit from at-scale and tech-enabled professional development. Tavis and Woodward have created a vibrant global community of coaching and professional development leaders at NYU and beyond who will surely influence the workplace and what it means to develop employees for years to come." * Angie Kamath, Harvey Stedman Dean of the School of Professional Studies New York University *"I enthusiastically recommend Woody Woodward and Anna Tavis' important work on The Digital Coaching Revolution to anyone interested in digital learning, leadership development and coaching at scale. Thematically, the book very much aligns with what we hear from our global clients every day about the transformation, or "Third Wave" of Professional Coaching. As the authors stress, managing coaching at scale across an enterprise can achieve definitive and significant organization change- but only if it is approached in a holistic, connected way blending deep coaching expertise, emerging technologies and new operating models. That's less disruptive and revolutionary than it may seem; as the authors note it is more about making sustainable enterprise-wide investments based on what we know works over a reasonable time horizon." * Mark D. Arian, CEO, Consulting, Korn Ferry *"The history and evolution of coaching is meticulously documented in this practical and timely book from Woody Woodward and Anna Tavis. Coaches who are trained to facilitate change in clients are grappling with the changes required to keep up with the coaching revolution. Learning and development professionals are feeling the pressure to develop the skills needed for a VUCA world. How we train coaches and deploy coaching must match the needs of a rapidly changing landscape. Woodward and Tavis are the pioneers we need to explore and stake our claim in the new digital landscape." * Ruth Reitmeier, Director of Coaching at Rice Business, Rice University *"Tavis and Woodward have written the definitive guide to digital coaching with detailed analysis of its origins and future in the age of AI. The book connects purpose, history, technology and coaching best practices in various fields. It is a must read for anyone interested in coaching as a discipline and how technology is expanding its impact." * Brenda Sugrue, Global Chief Learning Officer, EY *"As coaching leaders and practitioners, we ask our organizations and clients to consider how they became what they are today and reflect on whether the same strengths, skills and attributes will work for them in the future. This book is an excellent synopsis of where the coaching industry has been and where it's going, inviting us to consider if and how much we are evolving with it and how ready we are to lead it into the next phase of its future." * Nicole Forward, Head of Executive Coaching, Netflix *"The Digital Coaching Revolution is an indispensable guide for anyone dedicated to the evolution of learning and development in the digital era. This book emphasizes the integration of AI and data analytics in crafting personalized learning experiences. It also offers valuable insights for L&D professionals who want to enhance their coaching methodologies in the digital age." * Melissa Daimler, Chief Learning Officer at Udemy, Author of ReCulturing *"Exploring the cutting-edge world of executive coaching, Anna Tavis and Woody Woodward's book offers an insightful and comprehensive examination of the latest coaching technologies. Its in-depth analysis and practical case studies make it an invaluable resource for professionals seeking to enhance their coaching methodologies. This book is a testament to the transformative power of innovative coaching tools and strategies and is a must-read for anyone involved in executive coaching." * Alex Alonso, Ph.D., SHRM Chief Knowledge Officer & CEO Academy, author of Talking Taboo & Unsung Heroes *"The Digital Coaching Revolution is as compelling as it is timely. It captures not just the future of coaching, but also how it fits into the system of healthcare. A necessary read for both the aspiring and seasoned professional." * Neal Sundberg, Senior Director of Coaching at Headspace *"The Digital Coaching Revolution is an essential read for anyone looking to understand the profound impact of technology and analytics in the field of coaching. In the authors' vision of future organizations, every employee will enjoy the benefits of personalized coaching, guided by the insights and precision offered by artificial intelligence and data analytics. This transformation democratizes accessibility to coaching but elevates it to be more grounded in evidence and tailored to individuals. This book is a guide for all leaders, coaches and HR professionals who aspire to thrive in an era where AI-driven coaching is not just a luxury, but a fundamental tool for professional success." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, host of the Digital HR Leaders podcast *"In an era defined by unprecedented change and technological advancements, The Digital Coaching Revolution explores the intersection between the professionalization of coaching and the adoption of digital technologies. Authored with scholarly insight, this book tracks the parallel lifecycles of these two dynamic forces, offering a compelling narrative on their convergence and the profound impact it has on the coaching landscape. By providing an academic lens to this burgeoning industry, the authors adeptly synthesize core issues and trends. In doing so, they shed light on how technology is not merely a tool but a catalyst for a fundamental reassessment of coaching-prompting reflection on its essence, delivery methods and, most significantly, its role in the ever-evolving landscape of organizational learning and development." * Shonna Waters, PhD, ACC, SHRM-SCP, Vice President, Executive Advisory, BetterUp *"This timely book is essential reading for anyone interested in understanding how technology will revolutionize organizational coaching and why there has never been a better opportunity to connect science, technology, and human expertize to improve people's experience at work and careers." * Tomas Chamorro Premuzik, Ph.D, Chief Innovation Officer at ManpowerGroup and Professor of Business Psychology at University College London *"The Digital Coaching Revolution explores the transformative power of AI in coaching across various settings including work, personal spaces, education and healthcare. In today's fast-paced world of constant transformation, deeply understanding how technology and AI can make a significant positive impact on work and life is critical. This book serves as an essential guide to understanding and navigating the evolving landscape of AI coaching. A must-read for anyone interested in the future of coaching, making it more accessible, inclusive and personalized." * Kathi Enderes, PhD, SVP Research and Global Industry Analyst, The Josh Bersin Company *Table of Contents Chapter - 00: Introduction; Chapter - 01: The History and Evolution of Executive and Professional Coaching; Chapter - 02: Who are the Coaches and What do they do; Chapter - 03: The Unfolding Journey of Digital Coaching in Organizations; Chapter - 04: The Tech and Data Revolution; Chapter - 05: Lessons from Sports; Chapter - 06: Expanding the Coaching Perspectives: Coaching for Health and Wellbeing; Chapter - 07: L&D Coaching Transformed: Navigating Learning in the Digital Age; Chapter - 08: The New Frontiers of Chatbot and AI; Chapter - 09: Inclusive Coaching; Chapter - 10: Who Qualifies as a Coach?; Chapter - 11: Conclusion

Read more less

Book SynopsisKasper Spiro is co-founder and Chief Learning Strategist at Easygenerator, previously holding the CEO position for 11 years. Based in the Netherlands, he has been involved in knowledge sharing, performance support and e-learning for over three decades. Kasper is an international speaker, podcast host, and author for various L&D magazines. Videhi Bhamidi is Director of Research at Easygenerator. Based in India, she has more than a decade of experience in e-learning, learning technology and user experience, working with diverse L&D teams worldwide specializing in social, mobile and blended learning methods.

Read more less

Book SynopsisJohn Opute is Associate Professor in International HRM at London South Bank University, UK, and Course Director of its International HRM MSc. He has over 20 years industry experience of general and human resources management and has held key HR positions in several multinational companies across the globe.

Read more less

Book SynopsisKevin Wheeler is a HR, talent acquisition and L&D consultant specializing in advising global firms on how to improve their recruitment function. Based in Fremont, California, he is a frequent keynote speaker and industry writer.Bas van de Haterd is a professional speaker, consultant and trainer with a particular focus on using technology to improve recruitment. Based in Soest, The Netherlands, he has more than 20 years' experience and his consulting clients include Dutch Rail, Dutch Post and Twente University.Trade Review"With Talent Acquisition Excellence, Kevin and Bas offer a timely and astute look at how we are in a revolutionary period in recruiting. Blending keen insights with compelling examples, this book illuminates the future for talent leaders seeking to drive innovation and results. Required reading for anyone aiming to master modern recruiting's tools and tactics." * Toby Culshaw, Head of Talent Intelligence, Amazon Stores *"People teams worldwide are wrestling with the implications of divergent yet intersecting trends in the gig economy, shift to remote, cloud & collaboration, profound social and cultural change, the arrival of transformation technology in generative artificial intelligence, all amidst an unstable and increasingly worrisome geopolitical environment. This is a timely book from Kevin Wheeler and Bas van de Haterd, two of the most original and iconoclastic thinkers in the world of TA / HR, who pull together these diverse threads into a concise, imaginative and persuasive narrative." * Hung Lee, Curator Recruiting Brainfood *"This book is an insightful exploration of how the world of work is evolving and how the field of recruiting needs to adapt alongside it. Few authors can bring this to light with the credibility and bonafide of Kevin Wheeler and Bas van de Haterd. The depth of their collective experience is on display throughout each page as they explore the evolving dynamics of the workplace, seamlessly blending insights on technology, human psychology and the art of recruitment. The book covers an impressive spectrum, from exploring the role of algorithms and analytics in shaping recruitment strategies to the human-centric aspects of workforce planning and talent attraction. It is a guide, a reflection of decades of earned wisdom and a strategic tool all rolled into one." * Lars Schmidt, Founder & CEO Amplify Talent *"In Talent Acquisition Excellence, Bas van de Haterd and Kevin Wheeler set out a compelling and powerful template for talent acquisition in the age of AI, analytics and complex talent ecosystems. I particularly enjoyed the scenarios laid out in the book, which provide a compelling treatise on how strategy, technology, process and data can be interwoven together to build a world-class talent acquisition function. A must-read for recruiters, HR professionals and business leaders alike." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, and host of the Digital HR Leaders podcast. *"Talent Acquisition Excellence is a pragmatic guide for a TA or HR leader on what to consider when building a future-proof TA function from scratch. The authors use results and scientific data to understand what's integral to a best practice TA function and are not afraid to conjecture on how this will play out in the future with a mixture of recent real-life examples and near future projections to inspire HR and TA leaders. I welcome the thought-provoking discussion this forward-looking book will inspire and influence Talent Acquisition development for years to come." * Andrea Marston, Senior Director Global Talent Acquisition, VMware *"Kevin and Bas offer a balanced perspective that underscores how the universal themes and best practices of Talent Acquisition transcend industry sectors, languages, and borders across the globe. It's a treasure trove of wisdom, filled with real-world examples and insights. A must-read for TA leaders seeking practical answers and thought-provoking insights." * Shelley Billinghurst & Serge Boudreau, The Recruitment Flex Podcast *"Embark on a transformative odyssey alongside the visionary insights of Bas and Kevin, the oracles of talent acquisition. In their meticulously crafted guide, business leaders will discover the strategic power of talent acquisition, gaining profound insights into the future of recruitment. Peer into the crystal ball of emerging trends, technologies and strategies that will sculpt the hiring landscape. Stay ahead, triumph in the war for talent, elevate your leadership, make informed decisions and propel your organization to unprecedented success!" * Tash Johnston, Talent Acquisition Leader *"A timely and profound exploration of how to attract and retain top talent in today's rapidly evolving work environment. Talent Acquisition Excellence offers a masterclass in recruitment strategy, providing state-of-art perspectives and guidance." * Ross Dawson, Futurist, Keynote Speaker and Author of "Thriving on Chaos", Chairman, Advanced Human Technologies Group *"In an industry typically heavily influenced by vendors setting the tone for what TA excellence means, Kevin & Bas have curated an independent & refreshing take on navigating our ever-evolving landscape of recruiting & hiring practices. Your new 'go-to' recruiting resource is a blueprint for innovative approaches for success in sourcing, engaging, & securing top talent. This book is packed with punchy narratives, cool charts & contemporary insights that have practical application. leveraging real-world scenarios, useful tools and meaningful data it's a comprehensive guide that will resonate and provoke thought, as well as enable recruiters and hiring partners. A must-read for anyone aiming to keep ahead of the curve or elevate their recruitment game in the times ahead!" * Tracy Quinn, APAC Regional Head of Talent Acquisition *"Talent Acquisition Excellence is a masterful orientation to the current state of the art in TA with a big look at what we can expect next. Kevin and Bas combine their broad knowledge of international trends, and Kevin, as always, considers the grand sweep of history before making predictions about the future. It's practical, smart and full of concrete examples. I wish I had this book ten years ago!" * Dart Lindsley, Strategic Advisor, People Experience, Google, Speaker and host of Work For Humans *"This is a vital book for any talent acquisition professional looking to get ahead of the curve. These are incredibly disruptive times for the recruiting function with challenging talent markets, exponential technological advances, and fast-changing business needs that make it impossible to know what skills will be needed and when. Talent Acquisition Excellence provides a roadmap to the radically changed talent acquisition function of the future. The book is visionary but at the same time also accessible, pragmatic and practical." * Matt Alder, Host, The Recruiting Future Podcast *"Talent Acquisition Excellence provides a clear roadmap for building a more effective and efficient talent supply chain that is capable of meeting your organization's current and future talent needs. This book is a must read for any HR leader looking for practical advice and real-world examples for how to transform the recruiting function into a strategic capability." * Thomas Bertels, Founder and President, Purpose Works Consulting *"Talent Acquisition Excellence by Kevin Wheeler and Bas van de Haterd is a game-changer in recruitment literature. It stands out with its clear, no-nonsense approach, directly addressing how digital tools and analytics can revolutionize hiring. The authors, renowned experts in the field, effectively combine recruitment fundamentals with emerging technologies. The book offers unique insights and real-world case studies, making complex concepts accessible and applicable. This book is especially valuable for HR professionals and recruiters looking to leverage technology for smarter, more effective talent acquisition. Readers can expect to gain practical strategies and see tangible improvements in their recruitment outcomes. It's a concise and impactful read, essential for staying ahead in the modern recruitment landscape." * Felix Wetzel, Vice President, Product Management, Cielo *Table of Contents Chapter - 00: Introduction – what’s happening to work?; Chapter - 01: The emerging talent ecosystem; Chapter - 02: Technology and talent acquisition; Chapter - 03: Talent supply chain thinking; Chapter - 04: Talent attraction; Chapter - 05: Selection; Chapter - 06: RPO or in-house?; Chapter - 07: A radical new model for talent acquisition; Chapter - 08: ‘What hath God wrought?’;

Read more less

Book SynopsisAjay Pangarkar is the co-founder of CentralKnowledge where he works with global organizations to plan, align and execute learning strategies that drive strategic change. He is an award-winning learning expert and professor at Sprott School of Business at Carleton University in Ottawa, Canada.Teresa Kirkwood is the co-founder and Vice President, Operations of CentralKnowledge and President of its e-learning division. She develops training infrastructures and solutions that contribute directly to a company's strategic objectives. She is based in Ottawa, Canada.

Read more less

Book SynopsisAllegra Chapman is the co-founder of Watch this Sp_ce, a multi award winning diversity and inclusion consultancy and has over 10 years' experience in helping organizations to define their values and purpose. Based in West Sussex, UK, she was named as one of the UK's most inspirational female entrepreneurs of 2023. Mousumi Kanjilal Williams is the co-founder of Watch this Sp_ce. She has spent more than 20 years helping national and international corporations to drive innovation and growth through inclusive teams. Based in Brighton, UK, she is also a writer, campaigner, conference speaker and mentor for The Girls' Network.

Read more less

Book SynopsisMartin R Edwards is a Professor in Management in the Business School at the University of Queensland, Australia; he has taught HR and also statistics for over 25 years.Kirsten Edwards is Global Head of People Data and Analytics at Rio Tinto. She has over 20 years' broad international experience in analytics, HR and management consulting. She is based in Queensland.Daisung Jang has over 10 years' experience of data analysis and is an expert on R. He is Assistant Professor at Melbourne Business School, Australia.

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - People, Culture & Management category Company culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate. Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems. The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.Trade Review"Provides the guidance to leaders, managers, and HR professionals on the importance of putting purpose, values and people first. David delivers a blueprint for creating an inclusive, sustainable, and high performing culture." * Omar Ali, Financial Services Leader, EY *"Clear, straightforward, no grand claims - just simple tools, clear examples of those that have taken the challenge and succeeded, and acknowledgement that whilst it is hard work, it will bring great value." * Patricia Grealish, Interim Chief People Officer at NHS Blood and Transplant *"The understanding offered by this powerful analysis of organizational culture offers a clear route to transforming work organizations for the future so that those who work in them thrive, the lives of the people they serve are enhanced and the planet they are part of is protected." * Professor Michael West CBE, Senior Visiting Fellow, The King’s Fund, Professor of Organizational Psychology, Lancaster University Emeritus Professor, Aston University *"A step-by-step guide to creating a business case and framework for a people centred organization. By utilizing some very honest and thought-provoking case studies, this toolkit is designed to support those with all levels of experience in change management or cultural transformation." * Juli Oliver-Smith FCIPD, PG Cert Psychology of Organisational Development and Change *"David's deep experience and practical advice is an invaluable tool in helping you to achieve the productive and engaging culture you need in order to achieve your goals and be the organization you want to be." * David MacLeod OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement Honorary Professor, Nottingham Business School *"Anyone using this book as a guide should see a genuine transformation and a way to navigate their aspiration to maximize the potential of all their employees. Highly recommended." * Jill Scott, CEO, Inclusion Solutions Ltd *"This comprehensive book uses accessible and understandable tools and case studies to challenge our thinking and provoke us to action. It is as professionally challenging as it is enjoyable. It has captured the current passion and enthusiasm of many leaders and HR professionals to use the past year as a catalyst for real sustainable change." * Dean Royles, President of HPMA and strategic HR consultant *"Written with leaders and HR professionals in mind, this book provides a solid framework and practical playbook for helping organizations to shift their culture, into one that is not only transformational in nature but fair, just, inclusive high performing and sustainable." * Victoria Leach, Head of People & Culture, North-East Lincolnshire Council *"David has set the tone straight away; 'Develop a people centred organization for improved performance'... why .... because people are any organization's most valuable asset! Without them you don't have an organization. A truly educational and inspiring book throughout, which I would recommend to any leader or HR practitioner to read cover to cover!" * Lisa Seagroatt, Assoc CIPD, Founder and Managing Director, HR Fit for Purpose *"Provides a blueprint for leaders and organizations to journey towards something better. Liddle expertly outlines a different, more balanced way of working and offers a pragmatic and well thought-through framework for making progress. An essential read for anyone who believes workplaces can build performance whilst nurturing enhanced fairness, justice and learning." * David D’Souza, Membership Director at CIPD *"This book is nothing short of amazing. I have found it truly relevant for the current time and particularly useful for the work I undertake as an HR professional. David, I salute you for a job well done." * Akua Richardson, Director, People First Initiatives Ltd *"Transformational Culture strikes a great balance between providing theory that underpins its key messages and the practical examples that will help to make changes to how an organization works. For me, the added value of what David says is that it makes for better run and more successful organizations, and he absolutely demonstrates why." * Graham Boyack, Director at Scottish Mediation *"David has produced another gem of a book which should be compulsory reading for all leaders, managers and HR professionals alike. David makes a compelling case of the power of transforming cultures to be kinder, more compassionate and to achieve a win/win approach for everyone. It is a book I will return to time and again." * Pam Williams, HR Director & Leadership Coach *"Transformational Culture is the brainchild of David Liddle whose phenomenal, diverse career leaves you with that comfortable feeling you can trust what you read. All the blood, sweat and tears articulating how a leader can get organizational culture on point has been absorbed by the author and he is handing over all this wisdom on a plate in guise of this shiny book ready to dip into time and time again." * Mandy Wardrop, Senior lecturer and HR programme leader *"The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle's Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety." * Animah Kosai, Founder Speak Up Collective and Counsel *"In this interesting and highly relevant book, David Liddle has clearly illustrated what good and bad culture looks like, described the different factors that influence culture as well as explained the problems we face in trying to solve modern problems with traditional ways of thinking. More than that though, David has pointed the way and helped us establish a route to a more just, more human and more productive way of doing things." * Jonathan Goodger, Employee Relations Manager, Global pharmaceutical company *Table of Contents Section - PART ONE: The Case for Change; Chapter - 01: The transformational culture and why it matters; Chapter - 02: Shift happens - from retribution to transformation – How to harness the power of restorative justice; Chapter - 03: The Transformational Culture Model – A blueprint for a fair, just, inclusive, sustainable and high-performing organization; Chapter - 04: The 7Cs of a transformational culture; Chapter - 05: The Resolution Framework – A fresh approach for resolving concerns, conduct, complaints and conflicts at work; Chapter - 06: A very uncivil war – The toxic culture (and what to do about it); Chapter - 07: Aligning people, purpose, values and behaviour; Chapter - 08: Putting the human into human resources – The emergence of a modern people and culture function; Chapter - 09: Engage leadership – Leadership, management and the transformational culture; Chapter - 10: Wellbeing, engagement and inclusion – The key to great employee experience and world-class customer experience; Section - PART TWO: The Transformational Culture Playbook; Chapter - 11: Transformational Toolkit 1; Chapter - 12: Transformational Toolkit 2; Chapter - 13: Transformational Toolkit 3; Chapter - 14: Transformational Toolkit 4; Chapter - 15: Transformational Toolkit 5; Chapter - 16: Transformational Toolkit 6; Chapter - 17: Transformational Toolkit 7; Chapter - 18: Transformational Toolkit 8; Chapter - 19: Conclusion and calls to action; Chapter - 20: Overview of the models that underpin a transformational culture;

Read more less

Book SynopsisWe are living in an uncertain world that is rapidly changing with an overload of information and a continual rise of technologies. Automation, the gig economy, digital platforms and other innovations are changing the fundamental nature of work and are having a significant impact on the workforce, workplace and the HR function. Digital HR Strategy is crucial reading for all HR practitioners and leaders wanting to ensure that their organization adapts to this changing and increasingly competitive environment by creating a strategic approach for sustainable transformation which goes beyond conventional digital HR propositions. Featuring case studies from organizations including Airbnb and PepsiCo, it covers areas such as the importance of cultural change and creating a human-centric employee experience, leveraging value propositions, and harnessing data insights and analytics to improve performance. Digital HR Strategy also explores frameworks, strategies and opportunities for wellbeing initiatives, upskilling and reskilling workforces to respond to and establishing a culture of collaboration and innovation. Featuring tips, tools, and key questions to consider, it is an indispensable resource for all HR practitioners and leaders looking to build, develop and execute a digital HR strategy in order to achieve and sustain competitive advantage in this fast-changing digital age.Trade Review"Soumya has done a masterful job weaving together the emerging digital agenda for business and HR. This is an outstanding compendium of thinking and action." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group *"A comprehensive and useful book that shows any organization how to understand the vast impact of digital business on all aspects of work, organizations, and HR." * Josh Bersin, Global Industry Analyst *"I thoroughly enjoyed his book and will be using it as a basis of how to embrace the digital reality of today and the future." * Steve Browne, SHRM-SCP, Vice President of Human Resources, LaRosa's, Inc., author of HR on Purpose *"Any business leader, learner or HR professional with an interest in the ways digital transformation intersects with human capabilities will benefit from this compelling book." * Ester Martinez, CEO and Editor-in-Chief, People Matters *"Work, workers and workplaces are all evolving from the analogue world to the digital. The HR function will need to lead the transformation, but to do that it needs to transform itself. Digital HR Strategy outlines the possibilities." * Abhijit Bhaduri, Digital transformation coach, author of The Digital Tsunami, host of the podcast Dreamers & Unicorns by PeopleStrong *"Digital is a wonderful opportunity for HR to make a difference - to the business, to the workforce and to the function itself. I am sure that this book will be read and read again by HR leaders seeking to make a difference in their organizations." * David Green, writer, speaker and consultant on people analytics and the future of work, and Executive Director at Insight222 *"Soumya is a thought-leader in HR technology - this is a first-rate book." * Gautam Ghosh, HR Thought Leader and Influencer, Ex Director, Talent Branding, Flipkart *"A welcome guide to HR's long-needed transformation to become a strategic engine for success through humans. He asks the right questions and proposes an excellent blend of ideas, methods and tools." * Frode Hvaring, Chair, Digital Leadership Lab, Geneva Business School *"Delivers a blueprint for implementing new principles of digital HRM in practice and offers a great opportunity to completely rethink the HR function." * Kai Reinhardt, Professor for Business Administration, Organizational Behavior and HR, HTW Berlin *"The area of digital transformation is fraught with misconceptions and failed attempts to apply a 20th century mindset to modern organizations. Soumya attempts to unravel this and provides a useful guidebook for HR practitioners and organization builders." * Andrew Spence, Workforce Strategist, Glass Bead Consulting *"In his book Soumyasanto guides us through the basic as well as more advanced elements of digital HR. HR and business leaders can learn a lot from his structured approach." * Tom Haak, Director HR Trend Institute *"A must-read as we enter this new digital age in organizational design and human experience." * Marc Coleman, Founder & CEO UNLEASH *"Soumyasanto is perhaps one of the industry's most thorough and well-researched thinkers advancing the HR discipline. His extraordinarily comprehensive book is the best preparation to navigate your own digital transformation." * Jeff Wellstead, VP of People Operations, ONI *"Gives amazing clarity and guidance on how to design your digital HR strategy that is sustainable in this VUCA world." * Bala Asirvatham, Founder and Managing Partner, FutureXeed *"Soumyasanto's book is a very important and timely publication on how to drive digital HR transformation and equip HR leaders and practitioners to prepare organization for the future." * Mihaly Nagy, Founder & CEO, The HR Congress *Table of Contents Chapter - 00: Introduction; Section - ONE: Revolution; Chapter - 01: Growing the digital economy alongside disruptions; Chapter - 02: The need for transformation and having the right mindset; Chapter - 03: The game changers - culture, data and strategy; Chapter - 04: Creating value propositions that are fit for purpose; Section - TWO: Survival; Chapter - 05: The demand for the human-centric experience; Chapter - 06: Evolving the future of work, jobs and the workforce; Chapter - 07: Ongoing augmentation, reskilling and collaboration; Section - THREE: Sustainability; Chapter - 08: Recreating the organization as a living organism; Chapter - 09: Driven by innovation and led by people; Chapter - 10: A sustainable evolution and a fairer society; Chapter - 11: Conclusion; Chapter - 12: Index

Read more less

Book SynopsisHow can you achieve coaching excellence? Use the latest research and insights from some of the biggest industry names in this fully revised fourth edition, which provides a diverse range of theory, tools and models for students and practicing coaches alike. Excellence in Coaching is a comprehensive guide presenting the latest cutting-edge thinking in the field of workplace coaching. Published with the Association for Coaching, this book covers all key components of the coaching process, and examines a diverse range of coaching models including behavioural and transpersonal coaching, enabling coaches and trainers to adapt their approach and excel in their professional practice. With updates to incorporate the latest thinking and insights, this revised fourth edition of Excellence in Coaching also contains a wealth of fresh material, including new chapters on establishing a coaching business, neuroscience coaching, psychodynamic coaching and understanding the coaching relationship. Featuring tips, checklists and tools, and a collection of best-practice material from some of the biggest names in the profession including Sir John Whitmore, Peter Hawkins and David Clutterbuck. This remains essential reading for practising coaches as well as for students.Trade Review"An outstanding resource! Excellence in Coaching has deservedly become one of the field's foremost textbooks, relevant to both practitioners and learners of coaching." * Professor Christian J van Nieuwerburgh, University of East London, UK *"The variety of chapter contributions is commendable and the cumulative effect is both affirming and edifying." * Dr Elaine Cox, Programme Coordinator for Doctor of Coaching and Mentoring, Oxford Brookes University, UK *"Offers a breadth of perspectives on the subject... Written by experts in the different fields, it leaves the reader to judge which of these various methods are the most appropriate for their particular needs." * People Management *"Anyone who invests in this book will not feel cheated." * Training and Coaching Today *"If you only have one coaching book on your shelf, this is the one to have." * Resource Magazine *Table of Contents Chapter - 00: Introduction; Section - Part One: The business of coaching; Chapter - 01: The development of coaching; Chapter - 02: What is coaching?; Chapter - 03: Coaching within organizations; Chapter - 04: Leveraging the coaching investment; Chapter - 05: Setting up and running your coaching practice; Section - Part Two: Coaching models and approaches; Chapter - 06: Coaching with the GROW model; Chapter - 07: Solution-focused coaching; Chapter - 08: Cognitive behavioural coaching; Chapter - 09: Transpersonal coaching; Chapter - 10: Appreciative Coaching: pathway to flourishing; Chapter - 11: Integrative coaching; Section - Part Three: Coaching issues; Chapter - 12: Intercultural coaching; Chapter - 13: Coaching and stress; Chapter - 14: Coaching ethics: integrity in the moment of choice; Chapter - 15: Coaching supervision; Chapter - 16: Evaluating coaching programmes; Chapter - 17: Coach accreditation; Chapter - 18: Team coaching; Chapter - 19: Goal setting in coaching; Chapter - 20: Association for Coaching; Chapter - 21: Index;

Read more less

Book SynopsisHuman Resource Practice is a practical and accessible guide for students and anyone looking to gain a thorough understanding of HR and is the definitive text for the CIPD's Level 3 Foundation Certificate in HR Practice. This book covers all the core areas of HR including recruitment and selection, performance management, reward and learning and development (L&D). It also provides students with the broader coverage of the business environment that they need to succeed including topics such as change management, organisational context and the legal background to employment. This fully updated 8th edition of Human Resource Practice now includes new coverage of the changing nature and demographic of the workforce, the continuing impact of technology and new developments that may be used. There is also coverage of the importance of data and people analytics to HR as well as an enhanced final chapter which includes additional material on working in a team, influencing skills and the importance of empathy, resilience and emotional intelligence. Reflective activities, case studies and explore further boxes throughout encourage students to think critically about the content and understand how it applies in practice in the workplace. Online resources include an instructor's manual, lecture slides and annotated web links.Trade Review"This book is my trusted 'go-to' text. Including new topics such as the UK leaving the EU, 'good work' and the gender pay gap, I am confident that this new edition will become the students' main focus for learning about HR and producing written CIPD assignments." * Robert Hill, Course Manager of Management and HR, Eastleigh College *"This introduction to HR is packed with information and case studies which cover the core knowledge, behaviours and skills required by a HR Professional, and supports the academic development of students and CPD of tutors." * Karen Weldon, HR Course Leader, Bridgwater and Taunton College *"This is an extremely valuable textbook. It's very well written, covers all critical core material and is a great resource for myself and my students alike." * David Cochrane, Lecturer, Edinburgh College *"This new edition is a great study companion for students completing their foundation level CIPD qualification. New topic areas include people analytics, job design and inclusion and encourages reflection and application through case studies." * Tamasin Sutton, Design & Delivery SME, DPG plc *"The new edition of this excellent text continues to take a refreshingly practical and reflective approach to HRM, which is of use to students and practitioners alike. The coverage is comprehensive, and the activities and examples give real insight into the practice of HRM." * Professor Pete Thomas, Director of Education, Department of Organisation, Work and Technology, Lancaster University *"A treasured compendium of HR topics for HR professionals, students and anyone who is seeking to gain an insight into the world of HR. Thoroughly updated, with access to online resources, this textbook is a resource which does not disappoint." * Marcia Reid-Thomas, CIPD Tutor, AicHRam Consulting *"This book covers Human Resource Practice in an engaging style and in ways that are applicable to the contemporary workplace. It provides practical advice and guidance and inspires our students throughout their study." * Jackie Murphy, Lecturer, Professional Programmes, Northampton College *Table of Contents Chapter - 01: Introduction and overview; Chapter - 02: The organisational context; Chapter - 03: The legal background to employment; Chapter - 04: Job analysis and design; Chapter - 05: Recruitment and selection; Chapter - 06: Performance management; Chapter - 07: Reward; Chapter - 08: ?Employee relations; Chapter - 09: Learning and development; Chapter - 10: Information and communication technology in HR; Chapter - 11: Change in organisations; Chapter - 12: Personal effectiveness

Read more less

Book SynopsisDavid Farnham, Chartered Fellow of the CIPD, is an emeritus professor at the University of Portsmouth and visiting professor at the University of Greenwich, UK. He has been a visiting professor at the University of East London, a visiting senior research fellow at the University of South Wales and a visiting senior research fellow at the Catholic University Leuven. He is Chief Examiner for the CIPD and a member of the advisory board of the Personnel Policies Study Group of the European Group of Public Administration, Brussels.

Read more less

Book SynopsisThis book presents the fundamentals and applications of solution-focused coaching both in individual coaching and in coaching entire teams. It provides central tools for consulting as well as an extensive collection of solution-focused coaching questions for practical use. In the second part of the book, methods and procedures for conducting team coaching workshops are presented. The book is aimed primarily at coaches and consultants who want to enrich their work with solution-focused coaching, as well as managers especially in the field of human resource management. Table of ContentsPart I Individual Coaching.- 1 It Is Not About Solutions!.- 2 If It’s Not Broken, Don’t Fix it.- 3 It Is Simple and Sometimes Easy.- 4 It Is More than a Miracle.- Part II Team Coaching: Reteaming®.- 5 It Is All About Motivation: Reteaming®.- 6 It Starts with a Motto: The Assignment.- 7 It Is About the Team’s Future: The Team Coaching Workshop 91.- 8 It Is Only 12 Steps: The Team Coaching.- Workshop.- Literature.

Read more less

Book SynopsisNamed one of the Best Business Books of 2023 by the Financial TimesThinkers50 2023 Winner: Talent AwardFrom MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth.From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success.Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover—turnover that's partly driven by low pay.It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business. And why, more than ever, in a world with tight labor markets, failing to provide good jobs will catch up with you and threaten your business. As the leading scholar on good jobs and president of the Good Jobs Institute, Ton has helped executives at many companies implement a good jobs system. With expertise drawn from spending time on the front lines with workers and their managers, she knows what's keeping most companies mired in mediocrity and how implementing a good jobs system makes them more competitive, more resilient, and more likely to attract and retain loyal customers and dedicated employees.Practical, prescriptive, and often provocative, The Case for Good Jobs is essential reading for company leaders who want to—who need to—choose excellence.Trade ReviewNamed one of the Top 50 Business Books of 2023 by The Next Big Idea ClubNamed one of the Top Management and Workplace Culture Books of 2023 by Porchlight BooksNamed one of the Best Books of 2023 by the Financial TimesNamed one of 5 best business and technology books of 2023 by the Times of London"In this thoughtful and well researched book, the author presents a convincing argument for improving the lot of employees." — Decision (Ireland's Business Review)"By making the work better and increasing pay, companies can better attract and keep their talent and enforce high standards, which improve execution and service, uplifting revenue. Few have examined this important topic more closely than Zeynep Ton." — Strategy & Leadership JournalNamed one of the "Best summer books of 2023" by the Financial Times"Persuasively argued and bolstered by astute case studies, this will be a boon to business leaders." — Publisher's WeeklyAdvance Praise for The Case for Good Jobs:"The Case for Good Jobs is essential business reading for executives and boards. Zeynep Ton doesn't just convince you that good jobs are the key to drive customer loyalty and company success, she gives you the courage to think and operate differently." — Indra Nooyi, former chairman and CEO, PepsiCo"Zeynep Ton cuts through the ESG noise and uses clear examples and hard data to show why companies that create good jobs can gain a competitive long-term advantage. This book should be required reading for CEOs in labor-intensive industries and their long-term shareholders." — Charlie Penner, activist investor"No matter what you thought you knew about the inevitability of lousy, low-wage jobs, this book will change your mind. Whether you're a CEO, a policy maker, or a cold-hearted economist like me, The Case for Good Jobs will show you how people are underrated, and how their demoralizing, low-productivity jobs are not only avoidable but downright wasteful—for the workers themselves, for their firms, and for their firms' customers." — David H. Autor, Ford Professor of Economics at MIT and Codirector, MIT Shaping the Future of Work Initiative"A magnificent and important book! Zeynep Ton compellingly shows what I experienced at Best Buy: good jobs drive success. I admire how clearly she makes the case for good jobs. Every leader needs to read this." — Hubert Joly, senior lecturer, Harvard Business School; former Chairman and CEO, Best Buy; and bestselling author, The Heart of Business"If you'd like to pay your employees decently, offer them decent schedules, and treat them with dignity and respect, but you worry that you can't afford it, this is the book for you. Drawing on years of research and in-depth work with dozens of companies, Ton shows you how to make the business case, develop the courage necessary to drive the change, and—most importantly—how to manage the implementation so that you reap the benefits." — Rebecca M. Henderson, John and Natty McArthur University Professor, Harvard Business School"Zeynep Ton lays out a strong case for investing in high-quality jobs, focusing not only on the 'why' but the 'how,' and highlights forward-thinking executives who are leading by example, proving that creating good jobs is good business." — Darren Walker, President, Ford Foundation

Read more less

Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

Read more less

Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher''s WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven''t worked. But you can only endure so much thoughtless, irrational, or malicious beh

Read more less

Book SynopsisYour Road Map to Career Success There has never been a better time to invest in your own L&D career. No matter where you are in your L&D career, expert career coach and L&D luminary Sarah Cannistra delivers tactical and industry-specific advice for how to conduct and succeed in your next job search. There isn’t a “one size fits all” strategy to career success, so Cannistra walks you through four L&D career success codes—her ABCDs. They will help you achieve alignment and get clarity on your career goals and L&D niche; create your personal and professional brand; network intentionally and build your L&D community around your L&D niche; and identify your interests, skills, and belief systems, which are all key to building a development plan for achieving your career goals. Cannistra dissects job applications, resume and cover letter writing, and interview processes as well as hard topics, such as rejection and job searches after layoffs. She also explores the mindset shifts and self-awareness needed to successfully land a stable and fulfilling position. Follow along with stories of how Cannistra has helped clients secure their dream roles. Take the next step on your own with more than 40 activities, reflection questions, and worksheets. A cover-to-cover resource for landing your next role while choosing your own path, this is a book you will turn to again and again throughout your career.

Read more less

Book SynopsisThree experts in Human Resources introduce a measurement system that convincingly showcases how HR impacts business performance. Drawing from the authors' ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm's overall strategy--what the authors describe as an HR Scorecard--and measuring its activities in terms that line managers and CEOs will find compelling. Analyzing how each element of the HR system can be designed to enhance firm performance and maximize the overall quality of human capital, this important book heralds the emergence of HR as a strategic powerhouse in today's organizations.Trade Review"A compelling way to define and measure HR's effect on the bottom line. The book constitutes a breakthrough in thinking for the HR function." —Paul McKinnon, Senior Vice President of HR, Dell Computer Corporation"At the root of every business challenge or opportunity is a human issue. If you believe that, you must take seriously the challenge of strategically planning for, and measuring the results of, human resource work. The HR Scorecard will both challenge your thinking in this area and provide options that you can use today." —Ralph Christensen, Senior Vice President of Human Resources, Hallmark Cards, Inc."A must-read primer for human resources professionals who view HR as critical to the success of their companies." —Mike Tindall, Vice President of Strategic Measures, Prudential"This fact-filled, thoughtful, well-researched book provides valuable insights on the most pressing issue facing organizations today: how to measure their human resource performance. In an economy increasingly based on knowledge and people, no executive can afford not to read this book." —Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior at the Stanford Business School and Author of The Human Equation"The HR Scorecard provides a language for HR professionals and line managers working together to really nail the connection between HR interventions and the firm's success." —Susan Bowick, Vice President and Director of Human Resources, Hewlett-Packard"The HR Scorecard demonstrates how improved measurements play a vital role in linking human resource initiatives to business strategies and to significant increases in shareholder value." —Robert Kaplan, Marvin Bower Professor of Leadership Development, Harvard Business School and Coauthor of The Balanced Scorecard and The Strategy-Focused Organization"This book serves as a tremendous strategic tool for HR functions to showcase their impact on the business. If you want to succeed in the new economy as a high-performing HR strategic partner, I recommend you read this book." —Robyn Ewing, Senior Vice President of HR, Energy Services, Williams"A must-read for all HR executives. Full of useful findings, methods, measures and examples." —Edward E. Lawler III, Author of Rewarding Excellence"The HR Scorecard is the definitive guide for today's human resource professional. It provides perfect insight into a field that has been under much scrutiny and in great need of change." —Milano Reyna, Worldwide Human Interests Director, Saatchi & SaatchiTable of ContentsHR as a strategic partner - the measurement challenge; appendix - research and results; clarifying and measuring HR's strategic influence - introduction of a seven-step process; creating an HR scorecard; cost-benefit analysis for HR interventions; the principles of good measurement; measuring HR alignment; competencies for HR professionals; guidelines for implementing an HR scorecard.

Read more less

Book SynopsisThe third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.Table of ContentsForeword Conflict: An Opportunity for Leadership By Warren Bennis vii Acknowledgments xiii Introduction Ten Strategies for Everyone on the Job xv Strategy 1 Understand the Culture and Dynamics of Conflict 1 Strategy 2 Listen Empathetically and Responsively 29 Strategy 3 Search Beneath the Surface for Hidden Meanings 63 Strategy 4 Acknowledge and Reframe Emotions 93 Strategy 5 Separate What Matters from What Gets in the Way 131 Strategy 6 Solve Problems Paradoxically and Creatively 169 Strategy 7 Learn from Difficult Behaviors 203 Strategy 8 Lead and Coach for Transformation 241 Strategy 9 Explore Resistance and Negotiate Collaboratively 273 Strategy 10 Mediate and Design Systems for Prevention 301 The Authors 333 Index 335

Read more less

Book SynopsisJonathan Passmore is well known for editing the Association for Coaching series, as well as for other titles in leadership and organisational psychology. He is an occupational psychologist with an international reputation, having spoken at conferences across the world from Harvard University, to Denmark, South Africa and Israel. He is also the Series Editor for the Wiley Blackwell Industrial Psychology series and has authored/co-authored Top Business Psychology Models, AI for Change Management and The Facebook Manager over the last four years. In 2010, Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research. He divides his time between academia, where he works as a professor of psychology at the University of East London, and business, where he works as a practicing psychologist.Trade Review"This book is filled with useful models, insights and profound thinking that can serve any serious coach." * W Timothy Gallwey, author of The Inner Game of Tennis, The Inner Game of Work and The Inner Game of Stress *"This book contains the latest thinking on coaching and leadership. The chapters are well researched and provide practical advice. It is a must-read for anyone involved in coaching." * Professor Binna Kandola OBE *Table of Contents Chapter - 01: Leadership coaching; Chapter - 02: Coaching for authentic leadership; Chapter - 03: The integrated leadership model; Chapter - 04: Coaching for emotionally intelligent and inspiring leadership; Chapter - 05: The Leadership Radar™; Chapter - 06: An Asian perspective on leadership coaching: Sun Tzu and The Art of War; Chapter - 07: Coaching for Icarus leadership: helping leaders who can potentially derail; Chapter - 08: Coaching for integral leadership; Chapter - 09: Coaching political leaders; Chapter - 10: Leadership coaching with feedforward; Chapter - 11: Coaching from a systems perspective; Chapter - 12: Coaching for transactional and transformational leadership; Chapter - 13: Coaching for leadership style; Chapter - 14: Strategy coaching; Chapter - 15: Coaching global top teams; Chapter - 16: Coaching using leadership myths and stories: an African perspective; Chapter - 17: Coaching for conversational leadership; Chapter - 18: Coaching for team leadership: using the Belbin ‘team roles’ model; Chapter - 19: Coaching for strength-based leadership; Chapter - 20: Coaching with complexity-informed leadership

Read more less

Book SynopsisHR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be.

Read more less

Book SynopsisLearn in a week, what the experts learn in a lifetime.Table of Contents : Sunday: The nature of people management : Monday: The functions of a people manager : Tuesday: People management styles : Wednesday: People management in context : Thursday: Motivating people : Friday: Developing people : Saturday: Success factors for people management

Read more less

Book SynopsisProfessor Julie Hodges is a leading international expert on change in organizations and is currently a Professor of Organizational Change at Durham University Business School, UK. Prior to this, she worked as a business consultant for over 20 years in several profit and non-profit organizations including PwC, Vertex and the UK British Council. She is the author of several books including Managing and Leading People through Organizational Change and Consultancy, Organizational Development and Change, both published by Kogan Page.Trade Review"The book focuses on how to achieve engagement and active participation of stakeholders with the organizational change. It introduces a cyclical business transformation framework and its associated principles, which I find particularly appealing as they offer practical guidance on how to establish a change management approach that prioritizes people over processes. Readers will also find the many case studies as a great source of insight that provide valuable lessons learned directly from the field. In essence, this book is an essential read for anyone seeking to navigate the complexities of effecting successful, people-first change in our post-pandemic, fast-paced and hybrid world." * Peter Scheytt, Transformation Manager at Cognizant Netcentric, Munich, Germany *"People-centric Organizational Change emerges as a beacon of accessible guidance for leaders navigating the post-pandemic and economic crisis era. Bringing us up to date with the impact of generative AI and geopolitical turmoil, the book not only acknowledges the external pressures we face but seamlessly integrates them into its framework, offering a comprehensive guide to managing change amidst adversity. With thought-provoking case-studies, chapter questions and prompts for turning strategy into action, this is not merely a book; it is a manifesto for a new era of leadership-one that recognizes the value of a people-centric approach in achieving lasting transformation." * Jaimie Brown, Senior Director Change Management, Medical Affairs EMEA M&D Communications & Change Management, Astellas, UK *"With a clear structure spanning from theory to practice, People-centric Organizational Change guides readers through the complex challenges of involving people in transformation processes and preparing them for uncertainties. The selected case studies are like windows into reality, illustrating how theoretical approaches can be brought to life practically. For executives, change managers and all those working at the intersection of human dynamics and corporate development, as well as for those who not only lead changes but also shape them with meaning and sensitivity, it deserves a permanent place on the bookshelf." * Daniel Auwermann, TRAFO founder, Berlin, Germany *"Professor Julie Hodges presents the inescapable truth that people are at the core of business transformation. As a piece of work it is captivating, inspiring and just about perfect in the way it is done." * Kathy Gilbert, Executive Management Consultant, Australia *"In an environment where we strive to have our leaders ready for future skills, especially in the technology world, this book provides us with an answer - a people-centric approach. This book makes me a believer that equipping teams to cope, limiting pressure and using dialogue is at the heart of not only successfully leading transformations but also sustaining and improving operations. Any current or aspiring leader will benefit from reading this book. It will equip any leader with the ability to navigate the ambiguity and uncertainty that team members may feel during transformations." * Inga Grigaliunaite, Global Talent Development and Leadership Programs Lead, Dell Technologies Ireland *"In a landscape where outdated approaches struggle to address the complexity of change management amidst dynamic and chaotic situations, this book emerges as guidance. It recognizes that transformation is not a single linear event but a confluence of simultaneous initiatives, necessitating a focus on agility and adaptability. Dive into this compelling read to discover the essence of people-centric change management and equip yourself with the tools to navigate the intricate web of contemporary business transformation successfully." * Henry Harianto, Group Chief Information Officer, Meratus group, Indonesia *"This is a thought-provoking and well-rounded book on organisational change with people at the core! It brings to life some of the key challenges that we face on a daily basis, and as Head of Change, the principles provided reinforce many of the best practices that I follow but take these to another level by giving insightful case studies and examples." * Nic Purvis, Head of Change Management, Sage, UK *Table of Contents Chapter - 01: Rationale for People-Centric Change; Chapter - 02: Why Engaging People in Business Change is Crucial; Chapter - 03: Engaging Stakeholders; Chapter - 04: Engaging Opposing Voices; Chapter - 05: Communication of Change; Chapter - 06: Change as an opportunity, not a threat; Chapter - 07: The role of Managers in Change; Chapter - 08: Wellbeing during Change; Chapter - 09: Equality, Diversity and Inclusion and Change; Chapter - 10: Fostering Collaboration; Chapter - 11: How to build a people-centric change strategy; Chapter - 12: Glossary and Further Reading

Read more less

Book SynopsisPeter Clough is former Head of Psychology at Hull University, UK. Based in East Yorkshire, UK, he is recognised as a leading applied academic authority in this field.Doug Strycharczyk, based in Chester, UK, is MD for AQR, an organisation which has been instrumental in most of the pilots which lead to the adoption of mental toughness in new sectors.John Perry is Lecturer in Sport and Exercise Psychology at the University of Limerick, Republic of Ireland, and was formerly Head of Psychology at Mary Immaculate College.Trade Review"The book reveals that our level of mental resilience is not something that is decided upon at birth; it can be improved over the course of an individual's life. There are many practical strategies for building mental resilience and I have recommended the utilization of Mental Toughness as a main assessment tool for candidate selection and filtration for leadership development programs. For anyone who seeks a genuine change in his life or others' lives; this is the starting point!" * Aisha Al Suwaidi, CEO - HR Policies Sector Federal Authority for Government Human Resources (FAHR) – UAE *"As a major contribution to understanding what makes us resilient, purposeful and effective in our everyday lives, this book remains highly relevant to meeting the unprecedented challenges we face today. Offering a unique blend of deep and rigorous inquiry, enriched with compelling evidence and human insight, it is a must read for anyone concerned with optimizing human effort, workforce wellbeing and organizational success." * Dr Neil Wooding, People Group Director, UK Ministry of Justice *"MTQ is the new science of resilience and mental toughness, testing our teams and supporting them in their growth continues to be pivotal for their success and ours. This is an essential tool for leaders looking to identify, support and escalate talent growth across their teams and organizations." * Andrew Stotter-Brooks, Vice President Learning and Development, Etihad Aviation Group *"In their 3rd Edition of Developing Mental Toughness, the authors have taken their decades-long investigation into defining, describing and developing mental toughness to the next level. Thoughtfully updated for the third decade of the 21st century, it includes new assessment tools such as the MTQ Plus, deeper explanations of the critical components of mental toughness, updated case studies, and hints toward the direction of future developments in mental toughness with the leveraging of the latest technologies and digital applications. As a former special operations military officer, professional educator and mental toughness practitioner, this edition becomes my new cornerstone reference." * Daniel C. Daoust, LTC (Ret.), Director, Norwich Pro, The College of Graduate and Continuing Studies, Norwich University, USA *"Many books will make a reader smarter, or better informed. This is one of the few that will make the reader much wiser. A very useful addition to any manager's library." * Neil Scales OBE, Director-General, Department of Transport and Main Roads, Queensland, Australia *"As a Mental Toughness Coach, I find that having the self-awareness of your own mental toughness and of others around you, can enhance both personal development and leadership skills. This is a great and informative update for those seeking to better understand themselves and the application of Mental Toughness." * Lucy Julian, Qualified Mental Toughness Coach and Member of the International Mental Toughness R&D Advisory Board, who is also a Director at Deloitte AG *"This book provides an excellent introduction to an increasingly relevant concept. Strycharczyk, Clough and Perry debunk misleading myths and explain the evidence base in accessible and engaging ways. This is a 'must-read' for applied Psychologists and for professionals from Human Resources, Organisational Development and Sports Performance domains. For the lay-reader, it provides an excellent toolkit for helping both 'the tough' and 'the sensitive' deal with the constantly shifting challenges of life in the 21st century." * Professor Fiona Earle, Director, Centre for Human Factors, University of Hull *"Developing Mental Toughness is a must-read for psychology practitioners, HR professionals, coaches and anyone working in a development related field. The model can be applied in any formal and informal setting, and the case studies are very useful and relatable. Since 2020, this topic has become very important, as developing mental toughness is crucial to being able to cope in the current global climate." * Dr Alia Serkal, Head of People Learning & Growth, Du Telecom, UAE *"This revised edition presents the detail behind the beautifully simple yet scientific and academically proven Mental Toughness concepts. This book helps us to understand something which has been hard to do until now - self-awareness about how we approach things mentally when events occur to us or around us - and what that means for our performance our wellbeing and our ability to thrive in a VUCA world." * Jason Wyatt, Global Aftersales Training Manager, JCB, UK *"For over 21 years we have scoured the world to bring our clients the very best Organisational Development programmes possible. The Mental Toughness tool immediately stood out for its robustness, ability to measure, practicality and, most importantly, ability to develop and support individuals and teams across the broad spectrum of organizations we work with in Australia." * Dean Gale, Managing Director, Phuel, Australia *Table of Contents Chapter - 01: Introduction; Chapter - 02: The importance of stress; Chapter - 03: Developing the model and the MTQ48; Chapter - 04: Mental toughness and the MTQ48 measure; Chapter - 05: Control; Chapter - 06: Commitment; Chapter - 07: Challenge; Chapter - 08: Confidence; Chapter - 09: Mental toughness and its relationships with other important models – Mindset, positive psychology and emotional intelligence; Chapter - 10: Decision making; Chapter - 11: Mental toughness and fatigue – The impact of mental toughness on the development of fatigue; Chapter - 12: Mental toughness and the world of work (1) – Stress, motivation, leadership, coaching and teamworking; Chapter - 13: Mental toughness and the world of work (2) – Assessment and development, and talent management; Chapter - 14: Employability – A key issue for the 21st-century employer and employee; Chapter - 15: Using the MTQ48 measure to improve self awareness; Chapter - 16: Mental toughness and the world of education and the development of young people; Chapter - 17: Mental toughness in sport; Chapter - 18: Mental toughness and its link to the social and health sectors; Chapter - 19: Can mental toughness be developed? – The practitioner’s and psychologist’s perspectives; Chapter - 20: Using the mental toughness model and the MTQ48 in coaching and mentoring; Chapter - 21: Positive thinking; Chapter - 22: Visualization; Chapter - 23: Anxiety control and relaxation – A physiotherapist’s perspective; Chapter - 24: Attentional control; Chapter - 25: Goal setting; Chapter - 26: Research and evidence-based practice using the MTQ48

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisThis Handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.Table of ContentsPART 1: THE CHANGING CONTEXT OF CONFLICT MANAGEMENT; PART 2 APPROACHES TO CONFLICT MANAGEMENT; PART 3 EXEMPLARS AND INNOVATORS; PART 4 INTERNATIONAL DEVELOPMENTS

Read more less

Book SynopsisExplores the relation between employees' preferences for certain types of pension plans and their productivity. This text shows how pensions influence workers' behaviour on the job, and argues that these plans can help firms select and pay their best workers without expending monitoring resources.Table of ContentsList of Figures List of Tables Ch. 1: Developments in the Market for Private Pensions Ch. 2: Defined Benefit Plans as Implicit Contracts Ch. 3: Impact of Pensions on Quit Rates Ch. 4: Quits and Retirements in the Federal Government Ch. 5: Pensions and Retirement Patterns Ch. 6: Role of Pensions in Earlier Retirement after 1970 Ch. 7: Toward Explaining the Growth of Defined Contribution Plans Ch. 8: Sorting across Plan Type Ch. 9: Encouraging High Discounters to Quit Ch. 10: Aligning Pay and Productivity: 401k Plans Ch. 11: Reliability as a Hidden Worker Attribute Ch. 12: Tax Considerations and Plan Choice Ch. 13: A Pension Tax Policy for Low Discounters Ch. 14: Incentives, High Discounters, and Social Security Ch. 15: Reforms for the Disability and Medicare Programs Notes Selected References Index

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisMost organisations today strive for goals such as employee diversity, inclusive leadership and younger and fresher ideas. But how do we get there?In her trailblazing Reverse Mentorship program, world-renowned executive coach and personal development advocate Patrice Gordon creates a safe and engaging culture by having senior leaders learn from junior employees. While typical mentoring programs arrange for a senior manager to teach the more junior employee, Reverse Mentoring is the opposite: it''s all about a leader leaning into their vulnerability, forming a relationship with an underrepresented employee, and amplifying the voice of marginalised people within the company.Reverse Mentoring offers various tips to make reverse mentorship work. Gordon explores the power of uncomfortable and awkward moments becoming key points of transformation when people have to pause, reflect and assess their past behaviours and current assumptions which are at odds with the topic at hand. She ultimately reveals how bringing more humanity into our organisations allows us to see one another and ourselves in a radically new light.''You can''t help but be excited about what the future will look like, if all businesses embrace Patrice''s passion for reverse mentorship; her passion for a world in which all businesses are 100% diverse, inclusive and equitable shines through on every page'' -from the Foreword by Holly Branson, Chief Purpose and Vision Officer of Virgin GroupTrade ReviewWhat stands out about Reverse Mentoring is how relentlessly practical it is. As you read it you become excited at what might be possible; when you finish it you know exactly how to turn possibility into reality -- Drew Dudley, author of the Wall Street Journal bestseller This is Day OnePatrice Gordon reveals how a positive work culture only happens when real people - with all their flaws and attributes - change from the inside out. Reverse Mentoring shows how any business can better represent the communities, customers and employees they serve -- Dan Schawbel, New York Times bestselling author of Back to Human, Promote Yourself and Me 2.0Patrice Gordon provides a human road map to challenge policies that create un-level playing fields for non-dominant groups and subtly advantage dominant groups. Reverse Mentoring is a book full of wisdom and teachings that should be an essential part of any organisation's efforts in their strategic goals of diversity, equity and inclusion -- Laura Liswood, author of The Loudest Duck and The Elephant and the MousePatrice's work on Reverse Mentoring is the most exciting development in this space in the past decade. She makes a powerful case that every senior leader should learn from junior colleagues-and even entry-level employees should have the opportunity to teach those above them -- Adam Grant

Read more less

Book SynopsisPacked with a wealth of case law and legislation, this book will enable you to fully understand the intricacies of this fast-changing subject with ease. With features such as chapter summaries and further reading suggestions, Employment Law is well-suited to support you in your studies.The ninth edition has been fully updated to include coverage of the latest legislative and case law developments, including: issues around shared parental leave; the national living wage; legal developments in the area of non-standard work. Offering comprehensive coverage of all the key aspects of individual and collective employment law in a clear and accessible way, Employment Law is ideal for both LLB and HRM students.Table of Contents1. The study of employment law; 2. The employment relationship; 3. Non-standard working; 4. The contract of employment; 5. Termination of employment; 6. Equality: prohibited conduct and equality of terms; 7. Equality: the protected characteristics; 8. Time and pay; 9. Parental and maternity rights; 10. Business restructuring; 11. Trade unions; 12. Collective bargaining and industrial action; Index

Read more less

Book SynopsisLearning in Organizations: An Evidence-Based Approach examines the variety of systematic approaches and strategies for learning and development used in the workplace through the implementation of formal training, guided instruction, developmental job experiences, and self-directed learning. The hallmark of Learning in Organizations is an emphasis on research evidence of what is and is not known about learning and learning strategies and the translation of that evidence to guide best practices in workplace learning and development. The book features evidence on learning principles, new learning technologies, and strategies for developing individual, team, and leadership capabilities. The content of the chapters is enhanced by the inclusion of key learning goals for each chapter, case studies, chapter summaries, best practice recommendations, and a hands-on project for use in the classroom.Learning in Organizations provides researchers with a detailed investigation of learning practices to help drive future research. For learning practitioners, research evidence is translated into best practices that can be applied to enhance workplace learning and development. For undergraduate and graduate students, the book provides an up-to-date review of the key concepts and ways of thinking about and studying learning in the workplace. Trade Review"Teaching training and employee development to MBA students is a challenge made even harder by the need for a concise text that balances science and practice, and formal training and informal learning. Now that Professor Ford has written this book, I’m looking forward to my next class." —Kenneth G. Brown, University of Iowa, USA "A great book about training has to focus first on learning. Learning in Organizations: An Evidence-Based Approach delivers from the first word. Kevin Ford blends research and application in a way that should inspire effective practice, research, and becoming a better learner." —Kurt Kraiger, University of Memphis, USA"An amazing book written by one of the world's leading authorities on learning and training in organizations...a must read for sure." —Steven Rogelberg, UNC Charlotte, USA"What a timely gem and gift to the field of learning in organizations! If you want to know about the science behind learning in organizations—this is THE book. If you want to know about evidence-based learning practices in organizations—this is THE book. A must-read (and must-have) resource for students, scholars and practitioners in the learning and talent development space. Bravo!" —Eduardo Salas, Rice University, USA"This book by Kevin Ford, a well-respected scholar, offers a systematic, evidence-based perspective on learning and training, along with practical, research-tested advice for promoting learning in organizations." —Scott Tannenbaum, President of The Group for Organizational Effectiveness, USA"Teaching training and employee development to MBA students is a challenge made even harder by the need for a concise text that balances science and practice, and formal training and informal learning. Now that Professor Ford has written this book, I’m looking forward to my next class." —Kenneth G. Brown, University of Iowa, USA "A great book about training has to focus first on learning. Learning in Organizations: An Evidence-Based Approach delivers from the first word. Kevin Ford blends research and application in a way that should inspire effective practice, research, and becoming a better learner." —Kurt Kraiger, University of Memphis, USA"An amazing book written by one of the world's leading authorities on learning and training in organizations...a must read for sure." —Steven Rogelberg, UNC Charlotte, USA"What a timely gem and gift to the field of learning in organizations! If you want to know about the science behind learning in organizations—this is THE book. If you want to know about evidence-based learning practices in organizations—this is THE book. A must-read (and must-have) resource for students, scholars and practitioners in the learning and talent development space. Bravo!" —Eduardo Salas, Rice University, USA"This book by Kevin Ford, a well-respected scholar, offers a systematic, evidence-based perspective on learning and training, along with practical, research-tested advice for promoting learning in organizations." —Scott Tannenbaum, President of The Group for Organizational Effectiveness, USATable of ContentsPart 1: Foundations 1. The Learning Enterprise 2. Learning about Learning Part 2: A Systematic Approach 3. Assessing Learning Needs 4. Designing a Learning Plan 5. Learning Transfer 6. Evaluation and Continuous Improvement 7. Instructional Approaches and Learning Technologies Part 3: Learning Strategies 8. Building Individual Capabilities 9. Team Learning and Development 10. Developing Leaders 11. Organizational and Societal Issues

Read more less

Book SynopsisThis book covers a wide range of topics relating to the health and wellbeing of the construction workforce. Based on more than two decades of work examining various aspects of workersâ health and wellbeing, the book addresses a key topic in construction management: how the design of work environments, construction processes and organisation of work impact upon construction workersâ physical and psychological health.Occupational health is a significant problem for the construction industry. However, the subject of health does not receive as much attention in occupational health and safety research or practice as the subject of safety. Traditional management approaches (focused on the prevention of accidents and injuries) are arguably ill-suited to addressing issues of workersâ health and wellbeing. This book seeks to explain how workers' health and wellbeing are impacted by working in the construction sector, and suggest ways in which organisations (and decision makers within Trade Review“This book is extremely topical for all industries… as it considers gender, well-being, psychosocial hazards, working hours, resilience and more, but most importantly health…One of the central features of this book is that the authors acknowledge when an initiative or concept has failed or failed to succeed as well as intended. They also remind us repeatedly how so many OHS concepts and initiatives remain in their infancy or are underdeveloped. This caution and the reality statements provide a significantly different tone to many other OHS or mental health management books.” Kevin Jones, https://safetyatworkblog.com/“The authors here bring together the insights they have gained over twenty years of their joint and individual research into the health and wellbeing of workers in the construction sector, backed with evidence from dozens of other researchers worldwide. They set out their argument early on: that the immediacy of safety concerns has led to the neglect of construction workers’ health, that this oversight has led to a great deal of harm to individuals, and that many wellbeing programmes put the onus on individual workers to improve their own health rather than addressing the systemic factors which make construction so challenging for its participants… construction workers love their work, and why not? You get to build stuff! But the toll on their physical and mental health is far too high. This book is timely.” Peter Bateman, Safeguard MagazineTable of Contents1. Introduction: The health imperative 2. Attending to the "H" in OH&S 3. Work-related factors impacting construction workers' psychological health 4. Working time, health and wellbeing 5. Women's health in construction 6. Employee resilience 7. Health issues in the construction industry in developing countries: The case of Sub-Saharan Africa 8. Young construction workers' health and wellbeing 9. Healthy ageing at work 10. Building a sense of place 11. Thinking about the future

Read more less

Book SynopsisEve Shapiro has been writing about patient-centered care, physicianâpatient communication, and relationships between doctors and their patients since 2007. In Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy, Eve turns her attention to those on the healthcare delivery side of this sacred interaction.These healthcare professionals share their enthusiasm, joys, frustrations, disappointments, insights, advice, stories, fears, and pain, explaining how it looks and feels to work in healthcare today no matter who you are, where you work, or what your position is in the organizational hierarchy.The healthcare professionals who provide patient care deserve our collective interest in their humanity. Without some insight into who they are and the forces with which they struggle every day, we cannot fully appreciate the obstacles to providing the care we all want for ourselves and our families during the best of times, let alone in the uncertain times that lie ahead.Trade Review"Eve Shapiro, in this important book, has contributed two very meaningful insights. First, she has relayed the stories of 100 health professionals in their own words and has given us all a framework within which we can make sense of their stories. Second, she has engaged two powerful currents—burnout within health care and the worst public health challenge in a century—and has given us a reason for hope. This is a book all health professionals, as well as those in the public who care about their welfare, should read."John R. Ball, MD, JD, MACPExecutive Vice President, Emeritus, American College of PhysiciansFormer Chair, Mission Health System, Asheville, NC "In Joy in Medicine?, Eve Shapiro provides unique and valuable insights into understanding the challenge of clinician burnout. We will not fix the myriad problems in healthcare without a deep understanding of what contributes to both joy and burnout. Her in-depth interviews with clinicians provide insights that every healthcare leader needs to understand if they are serious about being part of the solution, rather than part of the problem."Paul DeChant, MD, MBAAuthor, Executive Coach, and Prior CEO, Sutter Gould Medical Foundation"A growing body of research about the physician/caregiver experience identifies the causes, consequences, and remedies for physician burnout and the factors most highly related to physician joy and fulfillment. While this research is certainly informative, in my view, in Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy, Eve Shapiro’s narrative approach, using firsthand interviews that illuminate real people in real settings, yields rich, qualitative information that has a much greater potential to impact physicians, teams, and organizations. "Those she interviewed share their stories—about highs and lows in their careers, their frustrations and stresses, their joys and satisfaction—and they offer advice to others who seek fulfillment in the practice of medicine. Stories are like pollen. They engage and persuade. They move people to action. They spark conversations with ourselves and others. The stories shared in Eve’s book have that power. Individuals and organizations can use this book to understand and support caregivers and to identify and pursue improvement initiatives in our quest to achieve human-centered care and a gratifying caregiver experience."Wendy Leebov, Ed.D.Author, Creator of Language of Caringwww.languageofcaring.org"Eve’s Shapiro’s book, Joy in Medicine?, is a call to action to save lives: lives of patients and families, and lives of physicians, nurses, and all stakeholders inside (and outside) the traditional healthcare system. Eve interviews 100 men and women who work in the healthcare industry in our country today. She listens to understand, she reflects, and she shares their wisdom and insight (and her own) with the reader. Joy in Medicine? will teach healthcare leaders, people on the front lines of healthcare, patients and families, and communities what must be done to achieve betterment and bring joy back into medicine."Thomas H. Dahlborg, MSHSMPresident, Dahlborg Healthcare Leadership Group (DHLG)Director Health Care, Global Listening Centre Board (India)Table of ContentsForeword. Preface. Acknowledgments. About the Author. Introduction. Part 1 What Promotes Joy. Part 2 What Diminishes Joy. Part 3 What Destroys Joy. Part 4 What the Experts Have to Say. Index.

Read more less

Book SynopsisDesign impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not dependent on design in some capacity. Clothing, mobile phones, computers, cars, tools and kitchenware all enable and hold in place everyday practices. Despite designâs omnipresence, the understanding of how design may facilitate desirable behaviours is still fragmented, with limited frameworks and examples of how design can effect change in professional and public contexts. This text presents an overview of current approaches dedicated to understanding how design may be used intentionally to make changes to improve a range of problematic social and environmental issues. It offers a cross-disciplinary and cross-sectoral overview of different academic theories adopted and applied to design for behaviour change. The aim of the volume is twofold: firstly, to provide an overview of existing design models that integrate theories of change from differing scientific backgrounds; secondly, to offer an overview of application of key design for behaviour change approaches as used across case studies in different sectors, such as design for health and wellbeing, sustainability, safety, design against crime and social design. Design for Behaviour Change will appeal to designers, design students and practitioners of behavioural change.Table of ContentsPart I Design for Behaviour Change: its Background and Significance, Chapter 1 Introduction: Designing for Behavioural Change, Chapter 2 Design’s Intrinsic Relationship with Change and its Challenges for the 21st Century, Part II Models, Methods and Tools for Design for Behaviour Change, Chapter 3 Introducing Models, Methods and Tools for Design for Behaviour Change, Chapter 4 The Product Impact Tool: The Case of the Dutch Public Transport Chip Card, Chapter 5 Design Interventions for Sustainable Behaviour, Chapter 6 Design, Behaviour change, and the Design with Intent Toolkit, Chapter 7 Tweaking Interaction through Understanding the User, Chapter 8 Design for Healthy Behaviour, Chapter 9 Facilitating Behaviour Change through Mindful Design, Chapter 10 Practices-Oriented Design, Chapter 11 Futuring and Ontological Designing, Chapter 12 The Hidden Influence of Design, Chapter 13 Summary of Design for Behavioural Change Approaches, Part III Applying Design for Behaviour Change, Chapter 14 Design for Behaviour Change: Introducing Five Areas of Application and Related Case Studies, Chapter 15 Design for Behaviour Change and Sustainability, Chapter 16 Design for Behaviour Change for Health and Wellbeing, Chapter 17 Design for Behavioural Safety, Chapter 18 Is ‘Nudge’ as Good as ‘We Think’ in Designing against Crime?Contrasting Paternalistic and Fraternalistic Approaches to Design for Behaviour Change, Chapter 19 Design for Social Behaviour Change, Chapter 20 Reflecting on Current Applications of Design for Behaviour Change, Part IV The Current State and Future of Design for Behaviour Change, Chapter 21 Conclusion, Chapter 22 Future Prospects

Read more less

Book SynopsisThe healthcare environment is in flux. On the one hand, doctors are being driven into ever larger group practices by increasing regulatory and administrative burdens and the need for greater negotiating power. At the same time, growing infrastructure costs and the threat of payment reform is pushing them into closer alignment with hospital systems. This rapidly changing environment requires a more sophisticated set of leadership skills.This book introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis â and reframes them so that they are congruent with managerial and leadership terminology and provide a practicTrade Review"After several years as an executive coach specializing in working with healthcare providers, especially physicians in leadership roles, Dr. Hicks has developed a practical and meaningful approach to teaching these leaders how to have effective helping conversations with subordinates and co-workers. Like many professionals, physicians don’t go to school and are not trained for the leadership roles they may suddenly find themselves in. They are taught to quickly diagnose problems and give direct answers and advice. As leaders, they must learn and demonstrate a very different set of skills, including listening, questioning, guiding, and helping others learn to solve their own problems. The "Four Square Coaching Model" developed by Dr. Hicks is a proven method for learning those skills. I highly recommend this book for any healthcare professional who wants to hone their ability to lead and develop others."- William M. Behrendt, PhD, UT Southwestern Medical Center"This book provides real-world application on how to adapt your leadership style to be a more effective coach. The concepts presented on coaching styles provide a sophisticated set of tools to support leading an ever evolving and complex workforce. The chapters provide scenarios to demonstrate how to apply the concepts with the content being relevant beyond the healthcare industry. This book is a "must have" for those wanting to develop or hone their existing coaching skills."- Denise Grodé, Vice President, Global Talent Management & Corporate HR, Lennox International "Leadership Coaching in Healthcare not only provides practical tools for the healthcare executive but elevates your understanding of the overall importance of coaching as a management imperative. It is particularly insightful for the leader looking to strategically align coaching with increased individual performance. Additionally, the concept of "Elite Professionals" is provocative and will become a part of the recommended readings for my graduate level course offerings."- Dr. Jim Dunn, Executive Learning Officer, Office of Learning and Performance Development, Cleveland ClinicTable of Contents@Contents:1. The Mystique of Leadership 2. The Nature of Helping Conversations 3. The Structure of Coaching 4. Support-for-Thought: Adult-to-Adult Communication 5. Support-for-Thought: Intelligent Listening 6. Becoming a Solution-focused Leader 7. Challenge-for-Thought: Designing the Future 8. Challenge-for-Action: A Path to Doing 9. Challenge-for-Action: Go Slow to Go Fast 10. Support-for-Action: Readiness for Change 11. Support-for-Action: Importance and Confidence 12. A Coaching Roadmap: Putting it All Together

Read more less

Book SynopsisThis cognitive behaviour therapy (CBT) based self-help guide will equip the user with the necessary tools and techniques to manage work related stress more effectively.Trade Review"This book is not just another book identifying the problems of workplace stress but an outstanding self-help guide that is based on cognitive behavioural therapy. It is focused on the individual, and what you can do to help yourself cope with the stress-related issues in your job... a must read for the many out there who are finding they just can't cope!" - Professor Cary L. Cooper, Lancaster University, UK"This book declares itself to be a self-help guide for people experiencing occupational stress. It is authoritative, thorough, and practical. I have recommended it to clients and have received mainly positive feedback." - Private Practice, Winter 2011"This book is not just another book identifying the problems of workplace stress but an outstanding self-help guide that is based on cognitive behavioural therapy. It is focused on the individual, and what you can do to help yourself cope with the stress-related issues in your job... a must read for the many out there who are finding they just can't cope!" - Professor Cary L. Cooper, Lancaster University, UK"This book declares itself to be a self-help guide for people experiencing occupational stress. It is authoritative, thorough, and practical. I have recommended it to clients and have received mainly positive feedback." - Private Practice, Winter 2011Table of ContentsPart I: Understanding Occupational Stress. Occupational Stress and its Consequences. Identifying the Causes of Your Occupational Stress. Part II: Interventions for Occupational Stress. Primary Level Interventions Aimed at Improving Your Work Environment. Living a Healthy Lifestyle. Developing Effective Time Management Skills. Developing Assertiveness Skills. Developing Effective Interpersonal Skills. Developing Relaxation Skills. Changing the Way You Relate to Your Work. Overcoming Stress Syndromes. Part III: Pulling it all Together. Developing a Self-help Plan. Summary and Conclusions.

Read more less

Book SynopsisThis is a guide for business owning families and their professional advisors. The authors argue that the single most important factor to the success of any business is relationship intelligence. The book aims to demonstrate how improved relationships translate into more effective leadership, ownership and ethics in business.Trade Review"Provides a practical guide for business-owning families and their professional advisers." -- Journal of EconomicLiterature"With their book, Getting Along in Family Business: TheRelationship Intelligence Handbook, the Hoovers have provided family-run businesses a compass to navigate the challenges of these types of businesses." -- West ChicagoPress"A terrific book that many family businesses have benefited from..." -- Herald Press"Ed and Colette Hoover bring a nice balance of common sense, professional experience, and science to that which many think is merely intuitive or preordained by the genes. As someone who wears several hats, I can say that the Hoovers have done a masterful job of describing the uniqueness of each perspective, and provide a good framework for insiders to follow. People serious about moving their family's business and family performance to the next level will find this book invaluable." -- --David Juday, Chairman and CEO, Ideal Industries"At the heart of family business continuity is the ability of the owning family to communicate about things that matter and then plan accordingly. And if you want to promote this kind of communication you have to invest in the relationships between family members. This is a book about how to invest where it matters most for the family. Read it and act on it." -- Ernesto Poza, Professor for the Practice of Family Business and Director Family Business Programs, Weatherhead School of Management, Case Western Reserve University e"For those who wish to survive the maze of family business, this is more a guide to `prospering and thriving' than simply `getting along'. The unique addition of QFRs (Questions for Reflection) takes this home at a person and practical level. And with abundant models, cases, and practical exercises, it's a facilitator's handbook as well." -- Paul Karofsky, Executive Director, Northeastern University Center for Family BusinessTable of ContentsChapter 1 The Business of Relationships; Chapter 2 Understanding Relationship Intelligence; Chapter 3 When Family and Business Meet; Chapter 4 Improving Relationship Intelligence; Chapter 5 Assessing Your RQ; Chapter 6 The Architecture of Family Business; Chapter 7 Promoting RQ through Stewardship; Chapter 8 Ethical Dilemmas in the Family Business; Chapter 9 Leadership in the Family Business; Chapter 10 RQ and Working with Family Businesses;

Read more less

Book SynopsisDale Hunter has done it again! She has taken what was already a ''must-read'' for our industry, updated it, transformed it, and produced both a road map for aspiring facilitators and a value-added toolbox for crafty veterans. The Making Intervention and Processes chapters alone contain more insights than most books in their entirety. ?Michael Wilkinson, author, The Secrets of Facilitation This thoroughly revised edition of the classic book on facilitation offers the most current research available on the topics of facilitation and group dynamics. A comprehensive resource for facilitators, trainers, HR professionals, and consultants, The Art of Facilitation describes the profession of group facilitation and the role of a facilitator, and outlines the key elements of facilitation. The book also examines the most common challenges that facilitators face, as well as the ethical issues that pertain to the facilitation process. Written by Dr. Dale Hunter?aTable of ContentsIntroduction 15 Abridged introduction to the first edition 17 Part 1 1 Preparing the ground 19 2 The role of the facilitator 26 3 A framework for facilitation 36 4 Facilitating yourself 46 5 Facilitating another 54 6 Facilitating a group 65 7 Making interventions 78 8 Shifting levels 87 9 Dialogue and storytelling 97 10 Getting to consensus 105 11 Addressing confl ict 114 Part 2 1 Facilitation and the client 127 2 Cooperative processes in organizations 140 3 Facilitator ethics 149 4 A sustainable society 161 5 Facilitation and therapeutic groupwork 167 6 Facilitation online 175 7 Mapping the fi eld of facilitation 183 Part 3 1 Facilitator education 197 2 Training program 206 3 Processes 233 4 Design frameworks 294 5 Other resources 316 Appendices A Earthsong Eco-Neighbourhood Body Corporate Rules 321 B Hand signs 324 Notes 327 Bibliography 332 Index 339

Read more less

Book SynopsisThe globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust in a wide variety of organizational settings.Trade Review'Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.' Denise M. Rousseau, Carnegie Mellon University'Organizational Trust provides an excellent overview of the dynamic interplay of trust and culture. The volume is both academically rigorous and practically useful. It is a valuable read for researchers as each chapter suggests intriguing avenues for future scholarly inquiry. Likewise, every chapter provides implications for experts and practitioners interested in relevant issues of building trust across cultures.' Nadezhda Gotcheva, Work, Employment and SocietyTable of ContentsList of figures; List of tables; Editors; Contributors; Editors' acknowledgements; Part I. The Conceptual Challenge of Researching Trust Across Different 'Cultural Spheres': 1. Introduction: unraveling the complexities of trust and culture Graham Dietz, Nicole Gillespie and Georgia Chao; 2. Trust differences across national-societal cultures: much to do or much ado about nothing? Donald L. Ferrin and Nicole Gillespie; 3. Towards a context-sensitive approach to researching trust in inter-organizational relationships Reinhard Bachmann; 4. Making sense of trust across cultural contexts Alex Wright and Ina Ehnert; Part II. Trust Across Different 'Cultural Spheres': Inter-Organizational Studies: 5. Examining the relationship between trust and culture in the consultant-client relationship Stephanos Avakian, Timothy Clark and Joanne Roberts; 6. Checking, not trusting: trust, distrust and cultural experience in the auditing profession Mark R. Dibben and Jacob M. Rose; 7. Trust barriers in cross-cultural negotiations: a social psychological analysis Roderick M. Kramer; 8. Trust development in German–Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context Guido Möllering and Florian Stache; 9. Culture and trust in contractual relationships: a French-Lebanese cooperation Hèla Yousfi; 10. Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading Fergus Lyon and Gina Porter; Part III. Trust Across Different 'Cultural Spheres': Intra-Organizational Studies: 11. The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies L. Ripley Smith and Ulrike Schwegler; 12. Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China S. Arzu Wasti and Hwee Hoon Tan; 13. Trust in turbulent times: organizational change and the consequences for intra-organizational trust Veronica Hope-Hailey, Elaine Farndale and Clare Kelliher; 14. The implications of language boundaries on the development of trust in international management teams Jane Kassis Henderson; 15. The dynamics of trust across cultures in family firms Isabelle Mari; Part IV. Conclusions and Ways Forward: 16. Conclusions and ways forward Mark N. K. Saunders, Denise Skinner and Roy J. Lewicki; Index.

Read more less