Description
Book SynopsisThe third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.
Table of ContentsForeword Conflict: An Opportunity for Leadership By Warren Bennis vii
Acknowledgments xiii
Introduction Ten Strategies for Everyone on the Job xv
Strategy 1 Understand the Culture and Dynamics of Conflict 1
Strategy 2 Listen Empathetically and Responsively 29
Strategy 3 Search Beneath the Surface for Hidden Meanings 63
Strategy 4 Acknowledge and Reframe Emotions 93
Strategy 5 Separate What Matters from What Gets in the Way 131
Strategy 6 Solve Problems Paradoxically and Creatively 169
Strategy 7 Learn from Difficult Behaviors 203
Strategy 8 Lead and Coach for Transformation 241
Strategy 9 Explore Resistance and Negotiate Collaboratively 273
Strategy 10 Mediate and Design Systems for Prevention 301
The Authors 333
Index 335
