Description

Book Synopsis
The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.

Table of Contents

Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii

Acknowledgments xiii

Introduction Ten Strategies for Everyone on the Job xv

Strategy 1 Understand the Culture and Dynamics of Conflict 1

Strategy 2 Listen Empathetically and Responsively 29

Strategy 3 Search Beneath the Surface for Hidden Meanings 63

Strategy 4 Acknowledge and Reframe Emotions 93

Strategy 5 Separate What Matters from What Gets in the Way 131

Strategy 6 Solve Problems Paradoxically and Creatively 169

Strategy 7 Learn from Difficult Behaviors 203

Strategy 8 Lead and Coach for Transformation 241

Strategy 9 Explore Resistance and Negotiate Collaboratively 273

Strategy 10 Mediate and Design Systems for Prevention 301

The Authors 333

Index 335

Resolving Conflicts at Work

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    A Paperback / softback by Kenneth Cloke, Joan Goldsmith

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      Book details

      Publisher John Wiley & Sons Inc
      Published 3 June 2011
      ISBN-13 9780470922248
      978-0470922248
      ISBN-10 0470922249
      Also in:
      Business, Finance & Law Business and Management Industrial relations, occupational health Personnel and human resources

      Description

      Book Synopsis
      The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.

      Table of Contents

      Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii

      Acknowledgments xiii

      Introduction Ten Strategies for Everyone on the Job xv

      Strategy 1 Understand the Culture and Dynamics of Conflict 1

      Strategy 2 Listen Empathetically and Responsively 29

      Strategy 3 Search Beneath the Surface for Hidden Meanings 63

      Strategy 4 Acknowledge and Reframe Emotions 93

      Strategy 5 Separate What Matters from What Gets in the Way 131

      Strategy 6 Solve Problems Paradoxically and Creatively 169

      Strategy 7 Learn from Difficult Behaviors 203

      Strategy 8 Lead and Coach for Transformation 241

      Strategy 9 Explore Resistance and Negotiate Collaboratively 273

      Strategy 10 Mediate and Design Systems for Prevention 301

      The Authors 333

      Index 335

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