Personnel and human resources Books

Book Synopsis'This book is a must for anyone involved in organizational coaching' Adrian Moorhouse, Managing Director, Lane4 & Olympic Gold MedallistCoaching the Team at Work 2 is the result of research over 20 years with practising team coaches and with major corporations around the world. It recognises that in a complex and constantly evolving business and social environment, teams can only keep up if they adapt frequently. But to adapt, they must have clarity about their internal and external systems and how these contribute to or undermine performance. There are multiple aspects of team function that underpins performance - and each influences and is influenced by the others. This revised edition explores the six most significant aspects:* Purpose and motivation* Systems and processes relating to external stakeholders* Relationships, especially within the team* Systems and processes relating to internal functions (such as quality and decision-making)* Learning (how the team adapts to keep up with the pace of change)* Leadership (how the functions of leadership are exercised within the team)When these aspects are aligned, a team can perform at its best; but when any one or more of the aspects is malfunctioning, the result is underperformance.This book helps team coaches develop their skills to support teams in understanding these complex dynamics and, as a result, in developing more effective ways of working together.Trade ReviewThis book is a must for anyone involved in organizational coaching. It gives a framework for team coaching that will significantly move our industry forward. As someone whose career has moved from one application of coaching (in sport), to another (now, in business), it has added further understanding to a lifelong journey! -- Adrian Moorhouse, Managing Director, Lane4 & Olympic Gold MedallistDavid's new book is practical and pragmatic and brings in a wealth of research and experience while remaining very readable. -- Myles Downey, author of Effective Coaching and Director of Studies at The School of CoachingClear and direct, packed with useful and practical advice on how to develop coaching processes to ensure increased effectiveness, whether as a coach, a manager, or a member of the board. -- Jan Kingsley, Director of Corporate Services, European Foundation for Management Development (EFMD)

Read more less

Book SynopsisThrough the compelling stories Dolly shares and the surprising science she reports, Dolly guides each of us closer to being the person we mean to be.Trade Review“Finally: an engaging, evidence-based book about how to battle biases, champion diversity and inclusion, and advocate for those who lack power and privilege. Dolly Chugh makes a convincing case that being an ally isn’t about being a good person—it’s about constantly striving to be a better person.” — Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg “Dolly Chugh helps us identify our ‘platform of privilege’ and guides us on how we can use this and other tools to create positive change. She encourages us to accentuate our strengths and to manage our weaknesses, and forces us to focus on being better and stronger in everything we do.” — Billie Jean King, social justice pioneer and tennis champion “Dolly Chugh has written the most important and actionable book on reducing bias that I have read. Using powerful and enduring findings from research on bias, she explains the reasons we fail to be the person we mean to be and provides prescriptions for managing the pitfalls of our humanness. This deeply personal book is a must-read.” — David Thomas, president of Morehouse College and author of Leading for Equity and Breaking Through “Dolly Chugh applies the power of a growth mindset to work on equity and inclusion at a time when it is much-needed. The Person You Mean to Be is essential reading.” — Carol Dweck, bestselling author of Mindset: The New Psychology of Success “This is a book for anyone who thinks of themselves as a pretty decent human being but who knows, deep in their heart, they could be better. A cocktail of stories and science that gets you thinking and, more important, gets you acting.” — Angela Duckworth, founder and CEO of Character Lab, and author of Grit: The Power of Passion and Perseverance “In authoritative yet accessible prose, social psychologist Dolly Chugh outlines how we can all make the indispensable shift from being ‘believers’ who live under the ideal of inclusion to being ‘builders’ who live up to that ideal. This book is both guide and gift.” — Kenji Yoshino, author of Speak Now: Marriage Equality on Trial; Chief Justice Earl Warren Professor of Constitutional Law, NYU School of Law “Never has an author made it so easy to see our blind spots and the downsides of our best intentions. Dolly Chugh’s brilliant lens reveals the invisible, uncomfortable truths of ordinary privilege, yet offers a light that inspires and guides each of us to be the moral, inclusive leader we hope to be.” — Liz Wiseman, New York Times bestselling author of Multipliers and Rookie Smarts

Read more less

Book SynopsisEstimates suggest that up to 20% of employees, customers and clients might have a neurodivergent condition - such as dyslexia, autism, Asperger's, ADHD or dyspraxia - yet these individuals often struggle to gain and maintain employment, despite being very capable. This practical, authoritative business guide will help managers and employers support neurodiverse staff, and gives advice on how to ensure workplaces are neuro-friendly. The book demonstrates that neurodiversity is a natural aspect of human variation to be expected and accepted, rather than a deficit to be accommodated. Employer responsibilities are highlighted, including the 2010 Equality Act, and a range of strategies and policies are provided, including recruitment advice and the benefits of neurodiverse employees, along with advice on physical environments, interaction and communication, and working with clients and customers. This book is an ideal resource for all employers wanting to support and empower people with specific needs to help create a more inclusive workplace, benefiting both neurodiverse individuals and the companies employing them.Trade ReviewAs an HR Adviser in a University, I have become more aware of neurodiverse colleagues and students and consideration of reasonable adjustments. This book provides practical guidance on developing policies and processes which support neurodiverse employees by making simple adjustments to facilitate participation in a variety of tasks and situations. -- Anne Spence, HR AdviserThis is an excellent and very informative book celebrating and supporting diversity of people in one of our adult lives' most visited places, the workplace. It includes everything professionals, managers and neurodiverse people need to know about how to survive the demands of the workplace. It is a great follow up to The Neurodiverse Classroom and it is easy to read and follow the information. A must-read for all the professions who support and accept neurodiversity. -- Ioannis Voskopoulos, Psychologist, Social And Organisational Psychologist, SF practitioner TNA Space CliniqueTable of Contents1. Introduction2. Understanding neurodiversity3. Neurodivergent individuals4. Employer responsibilities5. Inclusive recruitment6. Communicating for neurodiversity7. Policies and practice for neurodiversity8. Neurodiverse-friendly environments9. Working with neurodivergent customers and clients10. Further resources11. References

Read more less

Book SynopsisJoanna Parsons is an award-winning communications consultant, author and trainer based in Dublin, Ireland. She is the Founder and CEO of The Curious Route. She sat on the Board of Directors with the Institute of Internal Communications (IoIC) and in 2022 was awarded an IoIC Fellowship in recognition of her contribution to the profession. Previously she was Head of Internal Communications with An Garda Síochána, the Irish national police force. She is a Lecturer in Strategic Internal Communication with the Public Relations Institute of Ireland.

Read more less

Book SynopsisAttract, recruit, and retain the very best with a strategic employer brand From one of the world''s leading pioneers in the employer brand discipline and author of the first book on the subject The Employer Brand, comes the long-awaited practical follow-up Employer Brand Management. Talented, motivated employees are a company''s best assets, and the techniques in this book help attract, recruit, and retain the very best. A successful employer brand reaches beyond the boardroom to establish confidence, loyalty, and enthusiasm all the way down the ladder. Employer Brand Management gives readers a personal grasp of a new approach to people management. It draws on significant advances in practices among leading companies to provide a handbook for employer brand development and implementation. With a wide range of case studies and examples, you''ll be taken step-by-step through the employer brand development process. You will find information on the latest deTrade ReviewEmployer Brand Management is a great read for any business looking to attract (and more importantly keep) the cream of the employment crop. (Entrepreneur Middle East, January 2015) "Mr Mosley's book is thought-provoking, insightful, enjoyable and quirky...a must-read for business leaders" (Financial Adviser, January 2015) If, like me, you re exploring the subject of brand management with an element of scepticism, you ll finish the book with a greater sense of respect and seriousness for the subject. (B2B Marketing, January 2015) Every chapter is loaded with understanding, know-how and evidence. It has been produced with a level of social scientific rigour that many texts either lack or simply ignore. (Employer Brand News, January 2015)Table of ContentsPreface by Simon Barrow ix 1 Introduction 1 2 Business Case 11 3 Brand Ideology 23 4 Brand Hierarchy and Adaptation 37 5 Strategy and Capability 47 6 The Perfect Employee 63 7 Diversity and Segmentation 73 8 Reputation and Attraction 81 9 Engagement and Retention 97 10 Employer Brand Positioning and Differentiation 109 11 EVP Development 123 12 Creative Development 143 13 Translation, Validation and Adaptation 157 14 Media Channels and Behaviours 167 15 Content Marketing 187 16 Communication and Content Planning 201 17 Internal Marketing and Engagement 213 18 Managing the Brand Experience 229 19 Candidate Management and On-boarding 243 20 Employer Brand Metrics 251 21 The Next 10 Years 271 Appendix 273 References 281 Acknowledgements 293 About the Author 297 Index 299

Read more less

Book SynopsisMaximize performance with better data Developing a successful workforce requires more than a gut check. Data can help guide your decisions on everything from where to seat a team to optimizing production processes to engaging with your employees in ways that ring true to them. People analytics is the study of your number one business assetyour peopleand this book shows you how to collect data, analyze that data, and then apply your findings to create a happier and more engaged workforce. Start a people analytics projectWork with qualitative dataCollect data via communicationsFind the right tools and approach for analyzing data If your organization is ready to better understand why high performers leave, why one department has more personnel issues than another, and why employees violate, People Analytics For Dummies makes it easier.Table of ContentsIntroduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 How This Book is Organized 3 Part 1: Getting Started with People Analytics 3 Part 2: Elevating Your Perspective 4 Part 3: Quantifying the Employee Journey 4 Part 4: Improving Your Game Plan with Science and Statistics 5 Part 5: The Part of Tens 5 Beyond the Book 5 Where to Go from Here 7 Part 1: Getting Started With People Analytics 9 Chapter 1: Introducing People Analytics 11 Defining People Analytics 12 Solving business problems by asking questions 14 Using people data in business analysis 19 Applying statistics to people management 20 Combining people strategy, science, statistics, and systems 21 Blazing a New Trail for Executive Influence and Business Impact 22 Moving from old HR to new HR 22 Using data for continuous improvement 24 Accounting for people in business results 24 Competing in the New Management Frontier 25 Chapter 2: Making the Business Case for People Analytics 27 Getting Executives to Buy into People Analytics 29 Getting started with the ABCs 29 Creating clarity is essential 30 Business case dreams are made of problems, needs, goals 30 Tailoring to the decision maker 31 Peeling the onion 32 Identifying people problems 34 Taking feelings seriously 35 Saving time and money 36 Leading the field (analytically) 37 People Analytics as a Decision Support Tool 38 Formalizing the Business Case 40 Presenting the Business Case 41 Chapter 3: Contrasting People Analytics Approaches 43 Figuring Out What You Are After: Efficiency or Insight 44 Efficiency 44 Insight 45 Having your cake and eating it too 46 Deciding on a Method of Planning 47 Waterfall project management 47 Agile project management 47 Choosing a Mode of Operation 50 Centralized 51 Distributed 52 Part 2: Elevating Your Perspective 55 Chapter 4: Segmenting for Perspective 57 Segmenting Based on Basic Employee Facts 58 “Just the facts, ma’am” 58 The brave new world of segmentation is psychographic and social 62 Visualizing Headcount by Segment 62 Analyzing Metrics by Segment 63 Understanding Segmentation Hierarchies 65 Creating Calculated Segments 68 Company tenure 68 More calculated segment examples 72 Cross-Tabbing for Insight 74 Setting up a dataset for cross-tabs 74 Getting started with cross-tabs 75 Good Advice for Segmenting 78 Chapter 5: Finding Useful Insight in Differences 79 Defining Strategy 80 Focusing on product differentiators 83 Identifying key jobs 85 Identifying the characteristics of key talent 86 Measuring If Your Company is Concentrating Its Resources 87 Concentrating spending on key jobs 88 Concentrating spending on highest performers 88 Finding Differences Worth Creating 93 Chapter 6: Estimating Lifetime Value 95 Introducing Employee Lifetime Value 96 Understanding Why ELV Is Important 97 Applying ELV 99 Calculating Lifetime Value 101 Estimating human capital ROI 102 Estimating average annual compensation cost per segment 103 Estimating average lifetime tenure per segment 103 Calculating the simple ELV per segment by multiplying 104 Refining the simple ELV calculation 106 Identifying the highest-value-producing employee segments 107 Making Better Time-and-Resource Decisions with ELV 108 Drawing Some Bottom Lines 109 Chapter 7: Activating Value 111 Introducing Activated Value 113 The Origin and Purpose of Activated Value 114 The imitation trap 114 The need to streamline your efforts 116 Measuring Activation 118 The calculation nitty-gritty 121 Combining Lifetime Value and Activation with Net Activated Value (NAV) 126 Using Activation for Business Impact 128 Gaining business buy-in on the people analytics research plan 128 Analyzing problems and designing solutions 129 Supporting managers 130 Supporting organizational change 130 Taking Stock 130 Part 3: Quantifying the Employee Journey 131 Chapter 8: Mapping the Employee Journey 133 Standing on the Shoulders of Customer Journey Maps 135 Why an Employee Journey Map? 141 Creating Your Own Employee Journey Map 143 Mapping your map 143 Getting data 144 Using Surveys to Get a Handle on the Employee Journey 145 Pre-Recruiting Market Research Survey 145 Pre-Onsite-Interview survey 148 Post-Onsite-Interview survey 148 Post-Hire Reverse Exit Interview survey 149 14-Day On-Board survey 150 90-Day On-Board Survey 151 Once-Per-Quarter Check-In survey 152 Once-Per-Year Check-In survey 153 Key Talent Exit Survey 155 Making the Employee Journey Map More Useful 157 Using the Feedback You Get to Increase Employee Lifetime Value 158 Chapter 9: Attraction: Quantifying the Talent Acquisition Phase 159 Introducing Talent Acquisition 160 Making the case for talent acquisition analytics 161 Seeing what can be measured 162 Getting Things Moving with Process Metrics 163 Answering the volume question 164 Answering the efficiency question 172 Answering the speed question 177 Answering the cost question 182 Answering the quality question 184 Using critical-incident technique 185 Chapter 10: Activation: Identifying the ABCs of a Productive Worker 193 Analyzing Antecedents, Behaviors, and Consequences 194 Looking at the ABC framework in action 195 Extrapolating from observed behavior 196 Introducing Models 198 Business models 199 Scientific models 200 Mathematical/statistical models 200 Data models 201 System models 203 Evaluating the Benefits and Limitations of Models 204 Using Models Effectively 206 Getting Started with General People Models 209 Activating employee performance 209 Using models to clarify fuzzy ideas about people 215 The Culture Congruence model 216 Climate 218 Engagement 221 Chapter 11: Attrition: Analyzing Employee Commitment and Attrition 225 Getting Beyond the Common Misconceptions about Attrition 226 Measuring Employee Attrition 230 Calculating the exit rate 231 Calculating the annualized exit rate 233 Refining exit rate by type classification 233 Calculating exit rate by any exit type 236 Segmenting for Insight 236 Measuring Retention Rate 238 Measuring Commitment 239 Commitment Index scoring 240 Commitment types 241 Calculating intent to stay 241 Understanding Why People Leave 243 Creating a better exit survey 243 Part 4: Improving Your Game Plan with Science and Statistics 249 Chapter 12: Measuring Your Fuzzy Ideas with Surveys 251 Discovering the Wisdom of Crowds through Surveys 252 O, the Things We Can Measure Together 253 Surveying the many types of survey measures 254 Looking at survey instruments 256 Getting Started with Survey Research 257 Designing Surveys 258 Working with models 259 Conceptualizing fuzzy ideas 260 Operationalizing concepts into measurements 260 Designing indexes (scales) 261 Testing validity and reliability 263 Managing the Survey Process 266 Getting confidential: Third-party confidentiality 266 Ensuring a good response rate 267 Planning for effective survey communications 270 Comparing Survey Data 272 Chapter 13: Prioritizing Where to Focus 275 Dealing with the Data Firehose 276 Introducing a Two-Pronged Approach to Survey Design and Analysis 278 Going with KPIs 278 Taking the KDA route 278 Evaluating Survey Data with Key Driver Analysis (KDA) 279 Having a Look at KDA Output 286 Outlining Key Driver Analysis 287 Learning the Ins and Outs of Correlation 288 Visualizing associations 288 Quantifying the strength of a relationship 290 Computing correlation in Excel 291 Interpreting the strength of a correlation 292 Making associations between binary variables 293 Regressing to conclusions with least squares 296 Cautions 299 Improving Your Key Driver Analysis Chops 299 Chapter 14: Modeling HR Data with Multiple Regression Analysis 303 Taking Baby Steps with Linear Regression 304 Mastering Multiple Regression Analysis: The Bird’s-Eye View 307 Doing a Multiple Regression in Excel 309 Interpreting the Summary Output of a Multiple Regression 312 Regression statistics 313 Multiple R 313 R-Square 314 Adjusted R-square 314 Standard Error 315 Analysis of variance (ANOVA) 315 Significance F 316 Coefficients Table 317 Moving from Excel to a Statistics Application 320 Doing a Binary Logistic Regression in SPSS 321 Chapter 15: Making Better Predictions 331 Predicting in the Real World 333 Introducing the Key Concepts 334 Independent and dependent variables 335 Deterministic and probabilistic methods 335 Statistics versus data science 337 Putting the Key Concepts to Use 337 Understanding Your Data Just in Time 339 Predicting exits from time series data 340 Dealing with exponential (nonlinear) growth 344 Checking your work with training and validation periods 345 Dealing with short-term trends, seasonality, and noise 347 Dealing with long-term trends 350 Improving Your Predictions with Multiple Regression 354 Looking at the nuts-and-bolts of multiple regression analysis 356 Refining your multiple regression analysis strategy 358 Interpreting the Variables in the Equation (SPSS Variable Summary Table) 361 Applying Learning from Logistic Regression Output Summary Back to Individual Data 364 Chapter 16: Learning with Experiments 369 Introducing Experimental Design 370 Analytics for description 371 Analytics for insight 371 Breaking down theories into hypotheses and experiments 372 Paying attention to practical and ethical considerations 374 Designing Experiments 375 Using independent and dependent variables 375 Relying on pre-measurements and post-measurements 376 Working with experimental and control groups 377 Selecting Random Samples for Experiments 378 Introducing probability sampling 379 Randomizing samples 380 Matching or producing samples that meet the needs of a quota 383 Analyzing Data from Experiments 384 Graphing sample data with error bars 385 Using t-tests to determine statistically significant differences between means 389 Performing a t-test in Excel 390 Part 5: The Part of Tens 395 Chapter 17: Ten Myths of People Analytics 397 Myth 1: Slowing Down for People Analytics Will Slow You Down 398 Myth 2: Systems Are the First Step 399 Myth 3: More Data Is Better 400 Myth 4: Data Must Be Perfect 401 Myth 5: People Analytics Responsibility Can be Performed by the IT or HRIT Team 402 Myth 6: Artificial Intelligence Can Do People Analytics Automatically 403 Myth 7: People Analytics Is Just for the Nerds 404 Myth 8: There are Permanent HR Insights and HR Solutions 405 Myth 9: The More Complex the Analysis, the Better the Analyst 405 Myth 10: Financial Measures are the Holy Grail 407 Chapter 18: Ten People Analytics Pitfalls 409 Pitfall 1: Changing People is Hard 409 Pitfall 2: Missing the People Strategy Part of the People Analytics Intersection 411 Measuring everything that is easy to measure 412 Measuring everything everyone else is measuring 412 Pitfall 3: Missing the Statistics Part of the People Analytics intersection 413 Pitfall 4: Missing the Science Part of the People Analytics Intersection 413 Pitfall 5: Missing the System Part of the People Analytics Intersection 414 Pitfall 6: Not Involving Other People in the Right Ways 416 Pitfall 7: Underfunding People Analytics 417 Pitfall 8: Garbage In, Garbage Out 419 Pitfall 9: Skimping on New Data Development 420 Pitfall 10: Not Getting Started at All 422 Index 423

Read more less

Book SynopsisDo you think of your company''s talent as an investment to be managed like a portfolio? You should, according to authors Becker, Huselid, and Beatty, if you''re interested in strategy execution.Many companies fall into the trap of spending too much time and money on low performers, while high performers aren''t getting the necessary resources, development opportunities, or rewards. In The Differentiated Workforce, the authors expand on their previous books, The HR Scorecard and The Workforce Scorecard, and recommend that you manage your workforce like a portfolio - with disproportionate investments in the jobs that create the most wealth. You''ll learn to:Rise above talent management best practice and instead create a differentiated workforce that can''t be easily copied by competitorsDifferentiate those capabilities in your company that are truly strategicIdentify your wealth-creating A positionsCreate a new relationship between H

Read more less

Book SynopsisFrom the international bestselling expert on dealing with assholes''With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource''Gretchen Rubin, author of The Happiness Project''At last someone has provided clear steps for rejecting, dejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read''Robert Cialdini, author of Influence and Pre-Suasion''If only Bob Sutton''s book had been available to help me deal with the full complement of 1st-class assholes I''ve encountered in my 50-year professional life. No names shall be mentioned''Tom Peters, co-author of In Search of ExcellenceBeing around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: haTrade Review'With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource' -- Gretchen Rubin, author of The Happiness Project'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives' -- Robert Cialdini, author of Influence and Pre-Suasion'If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned' -- Tom Peters, co-author of In Search of ExcellenceAt last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. -- Robert Cialdini, author of New York Times bestsellers Influence and Pre-suasionA contemporary classic -- DANIEL H. PINK, bestselling author of To Sell is Human and DriveAs much as we try to avoid assholes, inevitably they appear in our lives. Bob Sutton gives a menu of clear, thoughtful, and practical solutions for surviving and thriving in that painful situation. With cutting-edge research and real-life examples that are thought-provoking and often hilarious, The Asshole Survival Guide is an indispensable resource. -- Gretchen Rubin, bestselling author of Better Than Before, Happier at Home and The Happiness ProjectBob Sutton is very wise and very funny, AND he can tell you exactly how to handle the unfortunate reality that into every life a few assholes must fall. The Asshole Survival Guide is destined to become your go-to resource whenever you find yourself dealing with people who would treat you poorly -- Susan Cain, New York Times bestselling author of 'Quiet'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read -- ROBERT CIALDINI * author of New York Times bestsellers INFLUENCE and PRE-SUASION *No matter what industry or profession you work in, you will always encounter people who are unpleasant, off-putting, or downright self-centered. Thank goodness Bob Sutton has provided us with such a well-crafted guide for surviving these jerks. It is mandatory reading for anyone who strives to endure, escape, fend-off, and bring them down -- CHIP CONLEY * founder and past CEO of Joie de Vivre hotels, advisor and former Head of Global Hospitality and Strategy at Airbnb, author of four books including the New York Times best seller Emotional Equations. *With humor, understanding and comprehensive research - and an ah-ha moment on every page - this is a must-have for leaders and climbing stars alike, from the expert on the subject. Bravo! -- MARSHALL GOLDSMITH * author of the #1 New York Times bestseller TRIGGERS *This is the guide you need for handling the worst people in your life-and making sure they don't rub off on you. If you've ever had a horrible boss, client, or colleague, this book is bursting with advice that's often ingenious and always actionable. And if your world has been free of jerks, consider this an insurance policy -- Adam Grant, New York Times bestselling author of 'Give and Take' and 'Originals' and co-author of 'Option B'Assholes are like the weather-everybody complains about them but nobody ever does anything about them. Until, that is, Robert Sutton's Asshole Survival Guide. Sutton offers a wealth of helpful, and dare I say wise suggestions about how to identify and deal with the assholes in your organization, or at least minimize the damage they do to the well-being and productivity of others. (I'd also suggest bringing it along to family reunions and PTA meetings -- GEOFF NUNBERG * University of California at Berkeley, author of Ascent of the A-Word: Assholism, the First Sixty Years *Reading The Asshole Survival Guide made me wistful. If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned -- Tom Peters, co-author of the international bestseller 'In Search of Excellence'One of the biggest impediments to achieving a great workplace is assholes. Their behavior creates a hostile work environment that leads to decreased engagement, productivity and employee loyalty. Bob Sutton has written a fantastic book that explains the severity of the problem and provides useful strategies for dealing with it -- PAUL PURCELL * Chairman and former long-time CEO of Baird, ranked fourth on Fortune’s Top 100 Companies to Work For and renowned for its long-time “no assholes” policy *It's hard to know how to react to a jerk, so The Asshole Survival Guide is a Godsend. Obnoxious behavior is a double whammy. First, you feel mad at the other person. Next, you feel mad at yourself for your response / lack of response. It's being mad at yourself that is both hard to be aware of, and is most debilitating. With this brilliant and funny book, Bob Sutton saves you from fear, loathing, and self-loathing! -- KIM SCOTT * bestselling author of the New York Times bestseller, Radical Candor, cofounder of Candor, Inc, former executive at Google and Apple *In this most-welcome sequel to Sutton's bestselling The No Asshole Rule, the author turns from an organization-wide perspective to an individual one, outlining strategies for dealing with difficult people at work. Readers will shake their heads-both in horror and recognition-at Sutton's real-life examples of egregious behavior. However, Sutton also shares true stories, provided by readers, of successful strategies for thwarting the bullies. * Publisher's Weekly *If everyone had paid attention to the Stanford business professor's best-selling 2007 management manifesto, "The No Asshole Rule," there would be no need for a follow-up. Yet here we are. * Esquire *Sutton offers a variety of techniques that people suffering the presence of difficult individuals at their work, in their sports teams or just in everyday life can employ to deal with them or fight back. There is even help with discovering whether or not you are an asshole yourself - and what to do about it if you do something that makes you one... This is a small book but it could play a big part in making us treat others better * Forbes *You are armed and ready to handle ghastly people wherever you might find them * FT Business Books of the Month *This survival guide is here to help you from going insane. It's full of science-driven tips and strategies on how to deal with nasty bosses, manipulative colleagues, or other general jerks in your life * W Magazine *People are jerks. And there's plenty of evidence to prove it in the very blunt self-help book called "The A-hole Survival Guide," a scholarly source that teaches fed-up readers how to deal with co-workers, strangers and just about anyone who sucks * Moneyish *

Read more less

Book SynopsisAnti-burnout is a practical, evidence based ‘easy read’ guide for leaders to understand and prevent burnout and create a psychologically safe, high performance organisation.Table of ContentsIntroduction Section 1: Person 1. What Is Burnout? 2. Burnout and Mental Health 3. Burnout and Personality 4. Overcoming Obstacles to Tackling Burnout Section 2: Role 5. Burnout and How Work Is Organised 6. Preventing and Minimising the Risk of Burnout in Others 7. Burnout and Remote Working Section 3: Organisation 8. Organisational Culture and Burnout 9. Leadership and Burnout 10. Burnout-proofing Yourself, Your Staff and Your Organisation

Read more less

Book SynopsisA fresh and innovative route to business and personal success - Polar Bear Pirates contains a whole new universe of characters and terminology that everyone will instantly recognize and relate to. Polar Bear Pirates, highly focused, successful, fun-loving people who truly believe in life before death, are on a quest to reach Fat City. But as we follow the fortunes of these highly motivated bears, we see how they must fight off some pretty ruthless and often highly elusive enemies - enemies who are determined to block their paths and shatter their dreams...Here''s a brief sketch of just some of these treacherous characters... Sinkers...the bitter losers who, as disciples of the pear shape, despise anyone else''s success and derive immense pleasure from torpedoing it...Head treads...those who block anyone coming up the success ladder; they are devoid of talent, having only got where they are through brown nosing, knife throwing and luck! Neg ferrets...thTrade ReviewA motivating and inspiring guide on how to succeed in life and how to deal with various characters you may meet along the way, whether they prove to be friend or foe * Evening Standard *[He] warns that you must have certain qualities to get there (Fat City)... Using a highly original omelette metaphor he suggests that you can have all the ingredients but unless you have an egg you really should 'think along the lines of cheese and toast'. Quite * The Herald (Glasgow) *You'll be guaranteed to smirk a bit at Webster's wise-crack filled prose * www.tuc.org.uk *A self help career book for the Nintendo generation * www.worksmart.org.uk *... lighthearted yet meaningful... an inspirational book... should st on the shelf of any line manager who wants to inspire the sceptics * Personnel Today *

Read more less

Book SynopsisThe book provides a tool kit for managers tasked with raising performance and sustaining motivation. Organisations are being judged by the way in which they accommodate the needs of the individual in work and life-style terms. In this context, the âsmartâ employer will not only be looking to develop policies that retain talent through recognising their work-life issues, they will be equipping their managers to manage that talent in ways which maximise the contribution that individual can make.The text introduces managers to techniques largely drawn from Brief Therapy (De Shazer & Berg). Brief Therapy is used in the UK, but primarily by social workers, psychologists and counsellors. It's application to work settings is now growing. The attraction of a Solution Focussed approach to coaching is that it offers pragmatic tools that help managers structure helping conversations.The book presents the principles of solution focussed thinking in a language that is readily understandable by managers, and shows how those principles can be applied to a range of issues which managers may find themselves facing as willing or enforced coaches. The book places coaching as an activity which can be done as part of the daily process of management.Trade Review"..Packed with strategies and insights that would make even a professional coach shine, it offers a practical, focused toolkit capable of giving every manager effective coaching skills.” John Lees, career strategist and author of Take Control of Your CareerTable of ContentsAcknowledgements; Introduction; 1 Coaching – why all the attention now?; 2 The Coach in You; 3 Before You Assess Others Assess Yourself; 4 Getting STARTED; 5 Set Up; 6 Tangibles; 7 Assumptions; 8 Reality Bites; 9 Targeting; 10 Emergent Solutions; 11 Delivery; 12 Leadership and Coaching; Index

Read more less

Book SynopsisForeword by Chip Conley, Co-Founder of the Modern Elder AcademyLegacy can seem far off and out of reach, but it doesn't happen at journey's end and it's not only for the rich and famous. Legacy is now, and this book shows leaders how you can find and leave meaning on a daily basis. Jann E.Freed, PhD,introduces her Breadcrumb Legacy framework, a radical but pragmatic approach, made up of small actions you consciously take over time that accumulate into the trail, or legacy, you'll leave behind.Breadcrumb Legacy is also a mindset, an awareness of the impact you're having on your relationships, your organization, and your family, in every communication and interaction.This book is the guide to leaving a trail of meaning throughout your life and career. Based on in-depth interviews, Breadcrumb Legacy provides inspiration and practical stories for living a life worth remembering.Trade Review"I love this book. It’s a powerful reminder that one’s legacy isn’t something left at the end of one’s days. It’s left every day in little ways. The sum of all those little things is how we’re remembered and how we contribute. Jann Freed’s Breadcrumb Legacy is chock full of meaningful insights, sage advice, provocative questions, and engaging stories. It’s also great fun to read…the kind of book where you can turn to almost any page and find something meaningful and memorable. I highly recommend it to everyone interested in leading a life that makes a difference to self and others."Jim Kouzes, coauthor of the bestselling The Leadership Challenge and Executive Fellow, Doerr Institute for New Leaders, Rice University"Jann Freed has devoted her life to helping people live with meaning. Her book Breadcrumb Legacy can help you leave a trail of daily meaning that will make you proud."Mark Levy, Founder, Levy Innovation LLC"We talk a lot about legacy these days, but usually later in life. Jann Freed advocates instead that we think of legacy as the impact we have as a result of daily small actions—breadcrumbs. Adopting this frame can make us better people and more effective leaders. I believe Jann's book will have a long shelf life because it can change how you live your life every day."Sally Helgesen, author of How Women Rise, The Female Advantage, and The Web of Inclusion "My mission is to help successful people achieve positive, lasting behavioral change; for themselves, their people, and their teams. My goal is to help them make their lives a little better! Jann’s book, Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering, has really spoken to me as a chance to be thinking about how my positive influence will outlive me. Not only does Jann show readers how 'legacy thinking' can be used as a driving force for daily life, but also how legacy happens in 'crumbs' that accumulate over time. I highly recommend this book and believe in the lasting impact it can have on your life!"Marshall Goldsmith, one of the world’s leading executive coaches and the New York Times best-selling author of Triggers, Mojo, and What Got You Here Won’t Get You There"There are numerous books about leadership and living a quality life. But Jann Freed’s Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering integrates these concepts in ways that will help people of all ages live fully and well. She addresses critical topics that are too often ignored: death, relationships, purpose and meaning, the shadow side of the ego. She offers practical exercises to help you live your best life at home and at work. Breadcrumb Legacy shows how to leave a legacy by living a life that matters, now and into the future."Parker J. Palmer, author of Let Your Life Speak, The Courage to Teach, and On the Brink of Everything"Leadership in the world of business today isn’t just about business: i’s about the pursuit of harmony among the different parts of life in a way that brings others along with you toward your vision of a better tomorrow. Jann Freed’s Breadcrumb Legacy has essential ingredients for realizing this aspiration, at any stage of life. Through research, interviews, and personal stories, Jann shows how to cultivate a meaningful legacy by living a life worth remembering every day."Stew Friedman, author of Total Leadership and Professor of Management Practice Emeritus, The Wharton School"Servant leaders should be thinking about how their words and actions affect others. Leaders who truly serve and empower others live a life worth remembering. Jann’s concept of viewing legacy—moment by moment—on a daily basis as a way to guide how we act, say, and do is a great contribution. We live and leave our legacy now not later. The sooner we understand this, the better."Howard Behar, Former president of Starbucks Coffee Company and author of It's Not About The Coffee: Leadership Principles from a Life at Starbucks "Living one’s best life is a ‘long game’ and our actions accumulate. But as Jann Freed shows, building our legacy happens every day. We have the power to choose wisely, live intentionally, and use legacy as our guiding light."Dorie Clark, Wall Street Journal bestselling author of The Long Game and executive education faculty at Duke University’s Fuqua School of Business "Several years ago, I started my Friday Forward newsletter in the form of a weekly email to my Acceleration Partners team. After reading Breadcrumb Legacy, I realize these emails are breadcrumbs—pieces of my leadership legacy I leave each week. Breadcrumb Legacy identifies how to raise your game, bring the best out of others, and leave a lasting impact. Everyone wants to make a difference in life, but too many of us wait too long to do it. Breadcrumb Legacy reminds us that we can create legacy, in small morsels, every day." Robert Glazer, author of Elevate and Founder and Board Chairman of Acceleration Partners"You often hear celebrities, when interviewed by journalists, asked the question ‘How do you want to be remembered?' This isn’t just a question for celebrities. All of us should think about it. We will be remembered if we act each day as if our choices matter. Jann shares how to act thoughtfully, breadcrumb by breadcrumb, and live a life with remembering." Suzanne Bates, author of All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence"If you have ever wondered about what people will think of you when you are out of their lives, you are thinking the ‘L’ word: legacy. Breadcrumb Legacy is a terrific resource for determining how to think about, plan, and live a life that will be remembered—not because you were great, but because you helped those around you live better lives. Packed with stories and interviews, Breadcrumb Legacy will make you think about how you can make a positive difference."John Baldoni, author of Grace Notes: Leading in an Upside-Down World"As I always say to my executive coaching clients, as well as to the students in my NYU and Columbia leadership graduate courses: Think about what you would want people to say about you at your ‘retirement party’…and then determine what it is that you will actually need to do between now and then to make that vision a reality. Towards this end, in her wonderful new book, Breadcrumb Legacy, leadership expert Jann Freed turns that mission into a metaphor of mindset, meaning, and moments that will inspire us to live our best lives and become our best selves…while leaving behind a trail of wisdom and inspiration for others to follow."Todd Cherches, CEO of BigBlueGumball and author of VisuaLeadership: Leveraging the Power of Visual Thinking in Leadership and in Life"Many people think about legacy toward the end of their career or the end of life. ‘Dr. Jann’ Freed challenges us to think differently. No matter what age you are, she advocates thinking of legacy daily as your North Star—a compass to guide your thoughts and actions to stay on your right path. Filled with her own stories and supplemented by insights from a variety of leaders, Breadcrumb Legacy provides a roadmap for integrating leading with living. Be sure to sample Dr. Jann’s ‘breadcrumb ingredients,’ exercises and practical tips on applying the chapter concepts. These can help you along the journey for becoming the best version of yourself at work and in every other aspect of life."Pamela S. Harper, Founding Partner & CEO of Business Advancement Inc., author of Preventing Strategic Gridlock, and co-host of Growth Igniters® Radio"It is easy to forget that everywhere we go, others are experiencing us. It's only when we remember how we show up matters, that we can be more intentional about what we say, what we do, and how we act. Jann Freed’s concept of Breadcrumb Legacy reminds us that we are leaving ‘crumbs’ every day that make an impression—good or bad. Breadcrumb Legacy is about showing up and being present so that you are living in the way you want to be remembered, and doing this day after day, which accumulates into a life well lived."Rob Salafia, author of Leading From Your Best Self: Develop Executive Poise, Presence, and Influence to Maximize Your Potential"Leaving a legacy is the great task of later life, and Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering is a timeless testament to what must be done. While other books talk about legacy, Jann shows us how to live a life in the way you want to be remembered."Harry "Rick" Moody, retired Vice President for Academic Affairs, AARP"Breadcrumb Legacy is a guidebook for old souls who want to make a difference every day of their lives. Jann’s inspiring message is that building a legacy is a developmental task and it’s never too early (or late) to begin. This is a must-have for the conscious aging library and a wonderful addition to the impressive body of literature coming out of the Sage-ing movement."Carol Orsborn, PhD, author of The Making of an Old Soul and Older, Wiser, Fiercer"Jann Freed knows that what you choose to do is important, but she knows also that how you choose to be is even more important. And she knows that the small everyday things you choose to do will define, to a great extent, how you choose to be, because those everyday actions which she calls ‘breadcrumbs’ become the evidence of your character and the legacy of your leadership, day after day. We need this message now more than ever. Bravo, Jann!"James A. Autry, author of The Servant Leader: How To Build A Creative Team, Develop Great Morale, And Improve Bottom-Line Performance"Today's world is aching for greater meaning and impact. But too many of us wait too long before we realize we don't have enough. In Breadcrumb Legacy, Jann Freed wisely advocates for the small steps we can each take every day to amass a significant impact on the world around us. If you want to ensure your indelible fingerprint is left on the world in ways you'd be proud to have others emulate, read this book slowly."Ron Carucci, Managing Partner at Navalent, author of To Be Honest and Rising to Power"We don’t achieve immortality by acquiring things for ourselves. Rather, we achieve immortality by using our time and talents to help others grow. Our legacy is found in the breadcrumbs. The little notes of love we put in our kid’s lunchbox. The hot coffee we give to a homeless man. Jann Freed’s superb book Breadcrumb Legacy is a gift to anyone who’s ready to craft a life worth remembering."John P. Weiss, author of An Artful Life: Inspirational Stories and Essays for the Artist in Everyone"Legacy, and writing legacy letters,had been the focus of my work for the last 25 years, when I took on the mission of giving women their voices in writing. Breadcrumb Legacy includes legacy letters and more. Jann sees life through a legacy perspective and you will find legacy values on every page of her inspirational and down to earth new book. Jann stands on the shoulders of those who renewed interest in legacy in the last century. Her focus on leadership and ‘breadcrumbs’ takes legacy literature to a new level. Jann’s book has both legacy concepts, the bread, and exercises and tips, breadcrumbs, to bring the concepts to daily life. I recommend her book to all adults, young people and elders."Rachael A. Freed, LICSW, LMFT, founder of Life-Legacies and author of Heartmates, A Guide for the Partner and Family of the Heart Patient; Women’s Lives, Women’s Legacies: Passing Your Beliefs and Blessings to Future Generations; The Legacy Workbook for the Busy Woman; and Your Legacy Matters"Jann is a powerful ally and leader in my quest to enable people to make the second half of life their best, their most meaningful and their most impactful. What Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering provides is the practical and aspirational methods and mindsets to embrace to leave a meaningful legacy, and to enjoy the most relevant and purposeful years of one’s life. This book should be required reading for all stages of life because each stage is a gift."Paul Long, Founder New Way Forward"It is easy to forget that everywhere we go others are experiencing us. It's only when we remember how we show up matters, that we can be more intentional about what we say, what we do, and how we act. Jann Freed’s concept of Breadcrumb Legacy reminds us that we are leaving “crumbs” every day that make an impression—good or bad. Breadcrumb Legacy is about showing up and being present so that you are living in the way you want to be remembered and doing this day after day which accumulates into a life well lived".Rob Salafia, Author, Leading From Your Best Self (McGraw-Hill)"Leaving a personal legacy has become top of mind for people of all ages, as we all have faced mortality over the last several years. Jann Freed has developed a bold new approach to your legacy that will serve as a compass as we seek our True North."Bill George, author of True North, Emerging Leader Edition, Executive Fellow, Harvard Business School and former CEO, Medtronic Table of ContentsAuthor BiographyForeword by Chip ConleyAcknowledgmentsChapter 1: What Breadcrumbs Are You Leaving Behind?Chapter 2: Why Get Up in the Morning?Chapter 3: Drop Your ToolsChapter 4: Become a NobodyChapter 5: Death through a Different LensChapter 6: Who’ll Help You Move the Couch?Chapter 7: Enjoy Every SandwichChapter 8: What Would Elmer Do?EpilogueBreadcrumb Legacy ManifestoList of IntervieweesBreadcrumbs for Further ThoughtIndex

Read more less

Book SynopsisChallenging traditional ways of thinking, leading, and managing based on cutting-edge research and real-world examples, this book provides an insightful and accessible perspective for leaders and managers in the 21st century who seek to become more effective in an increasingly uncertain and complex world which limits their ability to get results.Just how significant this is has become all too evident in the Covid-19 pandemic. Many books have been written to address these leadership and management challenges, but they are based on the premise that there are ways to simplify, organise, and control what is going on in the workplace. In our complex world this is not possible, and there are no magic tools and techniques that will ensure success. This book explains why and offers an alternative approach, incorporating social theory and the sciences of uncertainty, written in plain English by a leader with over 40 years of experience in the private, not-for-profit, and feTrade Review"I wish this book had been available when I was new to management. It is a must-read guide to ideas and concepts for leaders, with practical tips for deploying them."Michael Wernick, Jarislowsky Chair in Public Sector Management, University of Ottawa; 23rd Clerk of the Privy Council"This book is timely. Business, policy makers, and civil society must adopt management practices that address today’s complex issues inclusively, holistically, and sustainably, as indigenous peoples are trying to teach us. Sara presents a new perspective on how we can move our country forward."Annette Verschuren, O.C., Chair and CEO, NRStor Inc."Today’s leaders face highly complex and fast paced decision-making environments. Sara’s readable and informative review of leading-edge research from the University of Hertfordshire can help them to respond more effectively to the challenge of uncertain times."Hon. Scott Brison, Vice-Chair Investment and Corporate Banking, BMO Capital Markets"This is the kind of book I want to keep on my desk. Each chapter includes terrific questions to help the reader improve their management practice in a complex world."Kim Brooks, President, Dalhousie University, Nova Scotia, CanadaTable of ContentsIntroduction. Part 1 – Managing in a Complex World. Chapter 1 – Why is Our World So F&*$#@%! Difficult? Chapter 2 – Taking a Social Perspective on Management. Part 2: Key Implications of Complexity Management. Chapter 3 – We Need To Be Both Emotionally Involved and Detached. Chapter 4 – Interdependence Changes Everything. Chapter 5 – Trust and Consequences. Chapter 6 – Habitus: The Way We Do Things Around Here. Part 3: Into the Weeds With Metrics and Meetings. Chapter 7 – Why Metrics Are Not Always Your Friend. Chapter 8 – Meetings, Meetings, Bloody Meetings. Part 4: Reflections and a Challenge. Chapter 9 – So, What Now? Bibliography.

Read more less

Book SynopsisLeadership as Performance: Developing Leadership Skills through Acting is based on the premise that leadership is a performance, a role played by leaders to inspire followers to achieve a shared goal. The book explores how acting techniques can facilitate the development of leadership skills. For this purpose, it introduces the SPACE model of leadership development, which is based on five key leadership skills: self-awareness, presence, authenticity, communication, and emotional intelligence.The book is divided into three parts. The first part explores the metaphor of leadership as a performance and the fundamentals of both leadership and acting. The second part elaborates on the SPACE model by showing how each of the five key leadership skills can be developed with acting techniques. The final part explores how improvisation can help leaders adapt to change, work with teams, and foster creativity and innovation. It also discusses the role of visionary leadership in

Read more less

Book SynopsisThis practical workbook provides guidance for applying tacit knowledge to the field of Human Resource Management (HRM) to promote positive workplace culture and creativity.Based on theories presented in Examining Creativity in the Workplace by Nahanni Freeman and Bren Slusser, the workbook looks at five key areas of tacit knowledge, showing its importance in any organization to promote creativity and innovation in the workplace. Each section begins with a summary of key research and concepts that are supported by case studies, discussion questions and other practical activities to solidify understanding of the terms and ideas learned and unlock optimal team performance. With its accessible structure, it highlights how cultural diversity is a must within any organization for the successful formation of social networks where tacit knowledge can be transferred, and suggests how HRM activities and best practices are critical for increasing engagement and fostering a posi

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisThe notion that one can work in a single company or job for an extended period of time has changed. Companies are in need of talent. People are in search of jobs and just the right position for themselves.How do we find that perfect match? In years past, one might pivot once, perhaps even twice over the course of their career. Today, a person may need to pivot multiple times. Can a business adapt to the amount of change their employees may need to make over the course of their lifetime? Will an individual want to or be prepared to change jobs on an ongoing basis throughout their career? Sometimes, there is a need to pivot. Can the pivot be made, smoothly? Finding starting points for these conversations can be challenging. Is it a pivot or is it a career change? Both are acceptable. Pivots, if planned, can be easier to navigate. Career changes require more preparation. Either way, fluctuations can be daunting, for both the individual and the organizations they work for, especi

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisThis book focuses on the perspective of risk leadership strategy in view of human resources, diversity management and inclusion projects in the multicultural business environment of aviation operations. It will enable the reader to successfully develop strategies and manage their sustainability with sound risk leadership, organizational behavior and ergonomic-focused approaches, to achieve corporate objectives within their aviation industry context.Innovative risk leadership is the essential driver in diversity, ethical, and inclusion-based global management strategies which are affected by digitalization and Artificial Intelligence (AI). This book showcases many contemporary management issues grounded in the innovative risk leadership concept and will serve as a useful resource for managers and professionals as well as researchers of enterprise management and strategy. It examines the successful integration of innovative risk leadership into business management with diversity and inclusion shaped by AI with an emphasis on aviation issues, recognising that aviation enterprises operate in a hypercompetitive environment, applying digital technologies to achieve smooth operations and efficient performance, and that the effective management of multiculturalism is a key priority in this global industry. Such realities result in higher risk and as such aviation managers must always strive to find ways to mitigate this risk. Practices and policies that the aviation industry applies to handle these issues are shown to be adopted from other sectors as well as adapted to other sectors.Written for aviation industry managers, professionals, students, and researchers interested in risk management, the book could also be utilized as a handbook for MROs, airlines, airports, and aerospace manufacturers.

Read more less

Book Synopsis

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisIn an era where digital transformation reshapes every industry, the greatest competitive advantage isn't technologyâit's the power of the human mind. MindPowered Coaching (MPC) revolutionizes how leaders and organizations approach innovation, revealing the profound connection between mindset and breakthrough thinking.Drawing from extensive research and real-world applications, this book unveils 22 core principles that form the foundation of the MindPowered Coaching framework. Through detailed case studies of successful implementations across global organizations, readers will discover how to cultivate environments where innovation thrives naturally. The book delves deep into the psychology of creative problem-solving, exploring how mindset shifts can trigger organizational transformation. It presents practical strategies for developing cognitive resilience, enhancing collaborative thinking, and building sustainable innovation practices. Each chapter combines theoretical insights with actionable techniques, providing a comprehensive roadmap for implementing MPC within any organizational context. Perfect for CEOs, business leaders, and professionals navigating the digital age, this book provides the tools to transform how your organization approaches innovation. Whether you're leading a digital transformation or seeking to amplify your team's creative potential, MindPowered Coaching offers the blueprint for turning cognitive capabilities into competitive advantages.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisOn Vocation: How to Align Your Purpose with Your Profession, explores the transformative journey of aligning oneâs passion and purpose with their profession to create meaningful impact.Instead of a career guide, this book is more of a blueprint for aligning personal values with professional endeavours in a way that fosters resilience, innovation, and systemic impact. Many professionals feel disconnected from their work, grappling with dissatisfaction, burnout, and a lack of purpose. Traditional career advice often fails to address the deeper alignment between an individual's values and their professional contributions. This book fills that gap by providing a structured, actionable process to help readers transform their careers into vocations that bring both personal fulfilment and systemic impact. In this highly practical book, Florian Kemmerich introduces the concept of âœvocating,â a structured seven-step process that helps readers discover their true calling, align it with global challenges, and build a sustainable vocation that contributes to both personal fulfilment and societal good. On Vocation offers readers actionable tools, reflective exercises, and inspiring narratives to help them navigate their own path toward a purpose-driven vocation.Readers learn not only how to discover their purpose but also how to implement it within their professional lives in a way that benefits both themselves and the world.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisHuman Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues faced by employees and managers in the public sector, including managing under tight budgets with increasing costs, hiring freezes, contracting out, and the politicization of the civil service. Continuing the award-winning tradition of previous editions, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery R. Van Wart encourage active learning through various skill-building exercises and a mixture of individual, group, and in-class tasks. The Seventh Edition includes new examples on how COVID-19 has disrupted the workplace, equity and racial discord, organizational diversity, employee engagement and motivation, leadership development training, work-life balance, gender-based inequities, behavioral biases in appraisal, and unionization trends. Table of ContentsPreface Acknowledgments Introduction PART I • CONTEXT AND CHALLENGES CHAPTER 1 • The Public Service Heritage: People, Process, and Purpose A Day in the Life of Maria Hernandez Some Challenges in Getting and Managing the Right People Some Basic Definitions The Structure and Role of Human Resource Departments Historical and Institutional Context Reforming Government in the Clinton, Bush, Obama, and Trump Years Human Resource Management Principles Ethics and Moral Management CHAPTER 2 • Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination PART II • PROCESSES AND SKILLS: FROM START TO FINISH CHAPTER 3 • Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker’s Perspective Advancing From Job Seeking to Career Development CHAPTER 4 • Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Criteria in Selecting Selection Tests Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Choosing and Negotiation Post-offer and Hiring Issues Appendix: The Professional Commitment Statement for Job Seekers CHAPTER 5 • Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Curbing, Cutting, and Eliminating Workforce CHAPTER 6 • Employee Motivation: Possible, Probable, or Impossible? Pull, Push, or Drive? Human Resource Management and the Climate for Motivation Tools of Motivation CHAPTER 7 • Compensation: Vital, Visible, and Vicious Equity and Expectancy Theory Pay Determination Philosophy: Lead, Match, or Lag The Perennial Pay Debate Labor Market Forces: External Competition Job Content: Internal Consistency Individual Considerations: Fairness and Contributions Implications Appendix: Compensation for Graduate Degrees in Public Affairs and Administration CHAPTER 8 • Employee-Friendly Policies: Fashionable, Flexible, and Fickle Workforce and Workplace Trends Work–Family Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies Appendix C: Family-Friendly Policies CHAPTER 9 • Training and Development: Exploring New Frontiers General Principles of Learning Training Strategies Organizational Training and Development The Strategic Turn Application: Ethics Training Appendix: Needs Assessment and Evaluation for Training CHAPTER 10 • Appraisal: A Process in Search of a Technique Evolution Appraisal Systems Raters Rating Errors: The Underbelly of Appraisals Improving the Process Disciplinary Systems Appendix: Corrective Actions CHAPTER 11 • Unions and the Government: Protectors, Partners, and Punishers Background: The Context and Evolution of Employee Relations Differing Views of Unions Paradoxes and Contradictions Trends and Variations Appendix A: Tips for Managers When Dealing With Unions Appendix B: Tips for Unions When Dealing With Managers CHAPTER 12 • Collective Bargaining: Structures, Strategies, and Skills Structure, Representation, and Collective Bargaining Bargaining-Related Reforms Hostility vs. Harmony Appendix A: Bargaining Checklist and Observation Sheet Appendix B: Mock Disciplinary Appeal Board Hearing CONCLUSION • The Future as Opportunity, Not Destiny New Technologies, Human Competencies, Failures, and Reforms Taking Responsibility for Paradoxes Public Service as a Calling The Years Ahead Envoi: Dream While Awake Glossary Index About the Authors

Read more less

Book SynopsisTable of ContentsAcknowledgments vii Executive Summary ix Tools (Note the most up-to-date, full, editable versions of all tools are downloadable at primegenesis.com/tools.) xxxi Part I The New Leader’s 100- Day Action Plan 1 Chapter 1 Position Yourself for Success: Get the Job Make Sure It Is Right for You Avoid Common Land Mines 3 Chapter 2 The Job Starts When You Accept the Offer: Leverage the Fuzzy Front End 23 Chapter 3 Take Control of Day One: Make a Powerful First Impression Confirm Your Entry Message 59 Chapter 4 Evolve the Culture Leverage Diversity 69 Chapter 5 Manage Communication, Especially Digitally with Your Remote Team 83 Chapter 6 Pivot to Strategy: Co-create the Burning Imperative by Day 30 97 Chapter 7 Drive Operational Accountability: Embed Milestone Management by Day 45 117 Chapter 8 Select Early Wins by Day 60 to Deliver Within 6 Months 135 Chapter 9 Build a High- Performing Team: Realign, Acquire, Enable, and Mentor by Day 70 141 Chapter 10 Adjust and Advance Your Own Leadership, People, Practices, and Culture by Day 100 157 Part II Special Circumstances 173 Chapter 11 Manage Your New Board 175 Chapter 12 Lead Through Mergers and Acquisitions 187 Chapter 13 Lead a Turnaround 199 Chapter 14 Lead Through a Crisis: A 100- Hour Action Plan 211 Bibliography 223 About the Authors 225 Index 227

Read more less

Book SynopsisDiscover the life-changing power of a single word Millions of people around the world try to improve their lives by doing it all. They attempt every self-help method, try every diet, and follow every fad. But imagine what theyand youcould accomplish if all that effort and determination was focused on a single word? In The One Word Journal: Your Daily Journey for Life-Change, bestselling authors Jon Gordon, Dan Britton, and Jimmy Page deliver a powerful new approach to simplifying and transforming your life and business. You'll learn how to access the core of your intention every week of the year as you explore 52 weekly lessons, principles, and wins that unleash the power of your One Word. You'll also find: Straightforward strategies for improving the six dimensions of your life: the mental, physical, emotional, relational, spiritual, and financialWriting prompts and discussion questions that help you live out your one word with meaning and missionA foolproof method to cut out complexity and clutter and focus on just one thingAn indispensable companion to the authors' bestselling One Word, The One Word Journal unlocks the full potential of the authors' groundbreaking and life-changing techniques.Table of ContentsYour One Word Journey 9 Here’s How It Works 11 Getting Started 16 Six Dimensions 20 Example Entry 24 Annual Review 237 Three Tips for Choosing Your One Word 245 52 Weekly Tips 247 Your Weekly Wins 259 Additional One Word Resources 263 One Word That Will Change Your Team 265 About the Authors 267

Read more less

Book SynopsisIn today's global world organizations rely more and more on virtual teams. In his latest book on group coaching for high-performance teams, Manfred Kets de Vries provides a clear understanding of how to coach groups of managers and make them effective teams that can bring greatly improved performance for their companies.Trade Review'A really compelling introduction to anyone wishing to know more about group psychodynamics. It is also a thought-provoking and practical oeuvre'. (HR Zone, January 2012) 'A useful guide to unconscious factors in group leadership coaching.' (People Management, February 2012) '...impressive and wide-ranging book' (People Management, April 2012)Table of ContentsPreface ix About The Author xxiii Part One: An Introduction To The Life of Groups and Teams 1 Chapter 1 How a Group Becomes a Team 3 Chapter 2 Swimming in the Relational “Soup” 25 Chapter 3 Leadership Coaching and High Performance Teams 55 Part Two: A Psychodynamic Perspective On Individuals and Groups 77 Chapter 4 Understanding Individuals in Groups 79 Chapter 5 The Secret Life of Groups 109 Chapter 6 Into the Cloud: The Phenomenon of the Group-as-a-Whole 133 Part Three: Creating Authentizotic Organizations 155 Chapter 7 Toward Systemic Change in Organizations 157 Chapter 8 Being an Effective Change Agent 179 Chapter 9 The Zen of Group Coaching 211 Chapter 10 A Holistic Design for Organizational Interventions 239 Conclusion 255 Appendix: Instruments 261 Index 279

Read more less

Book SynopsisA USA TODAY BESTSELLERLearn to transform your perspective and lead with positivity In The Negativity Fast: Proven Techniques to Increase Positivity, Reduce Fear, and Boost Success, sales leader and strategist Anthony Iannarino delivers an exciting and effective new take on creating and sustaining powerful sales processes. You'll learn to lead with positivity as you harness negative emotions to make lasting changes for the better and explore the power of gratitude to transform your mental outlook. Discover how to reframe the negative events of your life into the ways they made you stronger and prepared you for future setbacks. The author also offers: Concrete advice on perspective-taking and strategies for avoiding being triggered by people with different beliefs A thirteen-week Negativity Fast, in which you'll eliminate sources of negativity for 90 days and introduce positivity into your mental diet Discussions oTable of ContentsPreface ix Disclaimer xiii Acknowledgments xv Chapter 1 Why You Are Negative 1 Chapter 2 Talking Yourself into a Negative State 19 Chapter 3 Empathy and How to Lie to Yourself 37 Chapter 4 How to Stop Complaining 57 Chapter 5 The Awesome Power of Gratitude 77 Chapter 6 Reframing Negative Events 97 Chapter 7 How to Live Happily with Political Divisiveness 113 Chapter 8 Wanting and the Perils of Social Media 131 Chapter 9 How to Change Your State 149 Chapter 10 Minding Mindfulness 165 Chapter 11 How to Forget Your Problems and Concerns 177 Chapter 12 The Negativity Fast 189 Endnotes 205 Recommended Resources 219 About the Author 223 Index 225

Read more less

Book SynopsisA well-designed organization is an effective organization. Decisions about organization design determine the shape and form of the organization not only the reporting structure and authority relations, but also the number and size of sub-units and the interfaces between the sub-units. Indirectly, such decisions affect individual productivity as well as the organization's ability to attain strategic goals. Organization Design equips the reader with advanced tools and frameworks, based on both research and practical experience, for understanding and re-designing organisations. Particular emphasis is placed on how one can improve effectiveness by simplifying complex roles, processes, and structures. This updated second edition includes a new chapter about traditional organizational forms, and is complemented by a companion website. Students will find thorough conceptual explanations combined with case studies from different industries. This textbTable of Contents1. Why design matters 2. Organisational complexity 3. Traditional organizational forms 4. Designing multidimensional organisations 5. Designing sub-units 6. Defining the vertical structure 7. Configuring interfaces 8. Managing the organisation design process 9. Resolving organization design dilemmas 10. Appendix: Glossary

Read more less

Book SynopsisCreative Career Coaching: Theory into Practice is an innovative book for career development students and professionals aiming to creatively progress their coaching practice. Without losing sight of fundamental coaching values and practices, it encourages career development professionals to adapt their practice by harnessing imagination, intuition and critical reflection to engage clients. Hambly and Bomford consider the usefulness of creativity alongside traditional coaching models to reach harder to help groups. They consider a whole-brain approach to creativity, emphasising the need for coaches to adapt their client-facing skills for individual cases. They work through how clients make career decisions, how to use labour market information to motivate clients, how to frame a creative coaching session using techniques such as metaphor, visualisation and role play, how to use practical tools and techniques to resolve a client's individual needs, and how to deliver onTrade Review‘This is an ambitious text that strives, successfully, to emphasise the importance of theory to career practice by integrating broad theoretical understandings of relevant material derived from various academic disciplines (like neuropsychology and economics) with counselling skills (for example, micro, foundation skills, as well as goal setting and action planning) and models that are frameworks for practice (specifically, process models, guiding the interview structure, compared with content models, which provide detailed maps for exploration). All this is integrated with specialist knowledge for use selectively with clients, depending on their presenting needs (e.g. motivation, decision making skills, resilience). Having scanned the horizon regarding the impact of globalisation on the developed labour markets of the world, it significantly also picks up a major influence of globalisation, that is, the potential impact of digitalisation on practice. It tackles the pivotal importance of labour market information to efficacious practice, with all its subtleties. Nor does it shirk engagement with challenging issues relating to marginalised populations (e.g. Lesbian, Gay, Bisexual and Trans). Unusually and importantly for a text of this type, a chapter is included on the professional responsibility of the practitioner to take care of themselves, guarding against stress and trauma by engaging routinely with processes like their own continuing professional development, supervision, and similar.Overall, this text provides a contemporary and informed overview and approach to issues pertinent to current practice, by two highly qualified and experienced trainee educators. Both novice and proficient practitioners will find this text stimulating, challenging, existing and satisfying. The authors are to be commended for grappling so effectively with such a daunting task." - Professor Jenny Bimrose, Institute for Employment Research, University of Warwick, UK"This book is truly ground-breaking in linking brain science theory to innovative career guidance practice. The content is well researched and highly practical. Case studies provide rich insights for trainers and practitioners to reflect on 'the art of the possible'. There is sound evidence on what works well and in what circumstances. Most importantly, the authors inspire the reader to continuously improve practice working creatively with both young people and adults." - Dr Deirdre Hughes, OBE; Director, DMH & Associates Ltd, UK‘This is an ambitious text that strives, successfully, to emphasise the importance of theory to career practice by integrating broad theoretical understandings of relevant material derived from various academic disciplines (like neuropsychology and economics) with counselling skills (for example, micro, foundation skills, as well as goal setting and action planning) and models that are frameworks for practice (specifically, process models, guiding the interview structure, compared with content models, which provide detailed maps for exploration). All this is integrated with specialist knowledge for use selectively with clients, depending on their presenting needs (e.g. motivation, decision making skills, resilience). Having scanned the horizon regarding the impact of globalisation on the developed labour markets of the world, it significantly also picks up a major influence of globalisation, that is, the potential impact of digitalisation on practice. It tackles the pivotal importance of labour market information to efficacious practice, with all its subtleties. Nor does it shirk engagement with challenging issues relating to marginalised populations (e.g. Lesbian, Gay, Bisexual and Trans). Unusually and importantly for a text of this type, a chapter is included on the professional responsibility of the practitioner to take care of themselves, guarding against stress and trauma by engaging routinely with processes like their own continuing professional development, supervision, and similar.Overall, this text provides a contemporary and informed overview and approach to issues pertinent to current practice, by two highly qualified and experienced trainee educators. Both novice and proficient practitioners will find this text stimulating, challenging, existing and satisfying. The authors are to be commended for grappling so effectively with such a daunting task.’ - Professor Jenny Bimrose, Institute for Employment Research, University of Warwick, UKTable of ContentsPrefaceAcknowledgementsPart I: Setting the scene1 The bigger picture: Global trends2 A brief history of career development theory3 The brilliant brain: Insights from neuropsychologyPart II: Managing interactions4 Microskills: The building blocks5 Process models6 Laying the foundations7 Frameworks for exploring the client’s story8 Goals and actions9 Digital coachingPart III: Designing your session to meet client needs10 Motivation and readiness11 Decision-making12 Self-awareness13 Opportunity awareness14 Transition15 ResiliencePart IV: Practitioner issues16 The resilience of the coachIndex

Read more less

Book SynopsisJulia Shalet is a award winning author, successful innovator, product leader, qualitative researcher, project director, trainer, university tutor and event creator with a ton of experience from a broad range of sectors, types of organisations and ventures. For the past 25 years she has worked with start-ups, the self-employed, small and medium organisations, corporates and the third sector. She has managed high-value product portfolios and brought many successful new propositions to market using the techniques described in this book. Some of these successes have attracted national TV, radio and newspaper coverage from BBC Inside Out, the Guardian, the Observer, the Independent, Harper's Bazaar and BBC Radio 4. She has helped hundreds of people from all walks of life focus their time, energy and money where they have the best chance of success. Through each of these Interactions, she has been able to further develop, test and refine her hands-on approach, tools, templatTrade Review“Refreshingly straightforward way to put the customer at the heart of everything you do.” Camilla Tress, Innovation Lead, Oliver Bonas. “Don't waste 6 months working on your idea to find out it won't work. Read this book and save yourself a lot of grief!” Colin Hayhurst, CEO of Mojeek, formerly sold businesses to TripAdvisor & ANSYS" 'Coming up with ideas isn't the hard part, knowing which to take forward is. This book is full of valuable insight and practical tips, testament to Julia's rich experience.' Marc Abraham, Head of Product Engagement at ASOS, formerly Notonthehighstreet and World First

Read more less

Book SynopsisAn updated version of the best-selling therapist-to-coach transition text

Read more less

Book SynopsisManage and mitigate the human side of risk In Humanizing Rules: Bringing Behavioural Science to Ethics and Compliance, veteran risk adviser and trainer Christian Hunt delivers an incisive and practical discussion of how to mitigate the risk of people doing things they shouldn't or failing to do things they should. In the book, you'll explore effective strategies for achieving compliance that work with rather than against the grain of natural human thinking and behaviour. The authors challenge existing presumptions about managing risk and show you practical techniques and examples you can deploy today in your own organisation. You'll also find: Strategies for preventing adverse events that go beyond simply assuming that, because someone is employed, they can be told what to doTechniques for risk mitigation in environments which are difficult to codifyWays to improve positive engagement on the part of employees critical to risk management An effective and essential text in managing the human contribution to adverse and negative events, Humanizing Rules is a must-read for compliance professionals, Chief Risk Officers and other risk executives, managers, directors, and other business leaders with an interest in reducing the likelihood and impact of risk.Table of ContentsPreface vii User Manual xi Introduction 1 PART I Introducing Behavioural Science 11 Chapter 1 A Matter of Perspective 13 Chapter 2 Right Tools for the Job 21 Chapter 3 The Traditional Toolkit 23 Chapter 4 What Is the Job? 33 Chapter 5 Introducing Behavioural Science 39 Chapter 6 Behavioural Driver 1: Our Experience and Knowledge 49 Chapter 7 Behavioural Driver 2: Other People 57 Chapter 8 Behavioural Driver 3: Context 65 PART II Humans 75 Chapter 9 Introducing Humans 77 Chapter 10 H Is for Helpful 83 Chapter 11 U Is for Understand 89 Chapter 12 M Is for Manageable 93 Chapter 13 A Is for Acceptable 97 Chapter 14 N Is for Normal 101 Chapter 15 S Is for Salient 105 Chapter 16 How to Use Humans 111 PART III The Six Rules 117 Chapter 17 The Six Rules 119 Chapter 18 Rule Number One 121 Chapter 19 Rule Number Two 125 Chapter 20 Rule Number Three 131 Chapter 21 Rule Number Four 137 Chapter 22 Rule Number Five 143 Chapter 23 Rule Number Six 149 PART IV Radar 155 Chapter 24 Introducing Radar 157 Chapter 25 R Is for Rebellious 171 Chapter 26 A Is for Adaptive 177 Chapter 27 D Is for Dissenting 183 Chapter 28 A Is Also for Analytical 189 Chapter 29 R Is Also for Remarkable 197 Chapter 30 Conclusion 203 Acknowledgements 211 About the Author 213 Index 215

Read more less

Book SynopsisKatrina Collier works with companies to improve recruitment and candidate experience. She facilitates workshops that uncover technology and process issues that prevent successful talent acquisition. Based in London, UK, she is also a global keynote speaker, and host of The Hiring Partner Perspective (Unedited) podcast. She is also the founder of DisruptHR London, and an Ambassador for Hope for Justice, which aims to end modern-day slavery.Trade Review"Finding and hiring the best talent has been and will continue to be a business imperative. The Robot-Proof Recruiter is an essential resource for talent acquisition professionals looking for best practices and proven guidance to stand out in a competitive recruiting market. I particularly loved the focus on building relationships with hiring managers, not something traditionally covered in a recruitment book but so necessary!" * Sharlyn Lauby, Talent Management consultant and author of HR Bartender *"There's never been a more important time to re-evaluate our hiring processes and ask "what's not working?" Thankfully, Katrina Collier has already done that hard work for us through her latest book. The Robot-Proof Recruiter is an invaluable resource for recruitment professionals who still believe that authenticity beats algorithms. If you're struggling to maximize recruitment efforts in your organization or are looking to upskill your individual recruiting toolkit in a meaningful way, this is the book to pick up and implement." * Joey Price, CEO, Jumpstart:HR and Host, While We Were Working *"I didn't think it could get better, but the second edition of The Robot-Proof Recruiter is a must-read business book for the modern recruitment professional. Highly practical, enjoyable, pulling no punches, and engaging, this is a real page-turner. Read this book - and become a recruiter worth talking to." * Louise Triance, Managing Director, UK Recruiter *"Any recruiter who doesn't own a copy of The Robot-Proof Recruiter is doing themselves a disservice. In the world that we now find ourselves in, where the majority of our human-to- human interactions happen online, great recruiters are standing out from good recruiters by being more human. If you want to be a great recruiter, you need to own a copy of this book and read it regularly. I am amazed at how much more value Katrina has squeezed into this second edition." * Vanessa Raath, Global Sourcing Trainer and speaker, The Talent Hunter *"The Robot-Proof Recruiter is a masterclass in understanding the modern-day recruiting process. Whether you are in an agency or in-house, have been recruiting for 2 weeks or 30 years, understanding the impact of technology, branding and candidate psychology is essential for success. Katrina covers everything from building strong relationships with hiring managers to understanding how to create a community to generate referrals. Many have boldly claimed that technology will replace the recruiter and although technology has made some parts of recruiting easier the truth is we are all human and that gives us the ability to remain robot-proof. Katrina, thank you for writing this manual for success and bettering our recruitment community and industry! I will keep coming back to this resource over and over, as will many." * Joel Lalgee, lead recruiter and host of the Headhunter Hideout Podcast *"Today, more than ever, recruiters need to put humans first. Katrina and her community of recruiters are dedicated to providing you the insight to do this! In our post-pandemic world, every recruiter has to rethink how they go about attracting new talent. As you will discover, it's about engaging with people and communicating with candor. A must-read for new and experienced recruiters!" * Hannah Morgan, Job Search Strategist, Career Sherpa, and ‘On Careers’ writer, US News & World Report *"This is (still) gold! In the 2nd Edition of The Robot-Proof Recruiter, Katrina Collier proves again that she is the human advocate the recruitment industry so desperately needs. She speaks for candidates in a language recruiters understand, appreciate and dare not ignore." * Jim Stroud, talent acquisition innovator and author, and vlogger and podcaster via @JimStroud on Twitter *"Recruitment was, is and always has been about human interactions. Yet more than ever the recruitment field is affected by various tools and by artificial intelligence. The second edition of The Robot-Proof Recruiter contains a ton of practical tips for recruiters and hiring managers on how to improve the candidate experience, communicate better with candidates and better use the technology advancements we have at our disposal. This book teaches recruiters about marketing, referrals and the power of social networks - all of which are must-have skills for 21st-century recruiters and HR professionals. It is a great guide that will help recruiters implement these modern methods and tools in their work, - well worth reading and rereading. Every time you do so you will discover something new." * Jan Tegze, Director, Talent Acquisition, Author of Full Stack Recruiter and Founder, Sourcing.Games *"Some people write books to become famous and others write them to educate an industry. I enjoyed reading the 2nd edition of The Robot-Proof Recruiter because Katrina actually cares about her readers and her part in the industry. As someone who believes I am at the top of my game, I was educated throughout!" * Troy Hammond, Founder and CEO of Talent Army *"What I love about The Robot-Proof Recruiter is that Katrina tackles what everyone in HR & TA thinks before they go to bed at night: 'where does the human leave off and where does the automation start?' And vice versa. Every day, it seems like we learn something new that automation can do. But few people ask the tougher question: should it be done just because something can be done? Katrina tackles these issues systematically (pun intended) for the full spectrum of talent acquisition. And she does it masterfully. I read her book in two days, and it was my second time reading it. In my opinion, it should be required reading for everyone thinking about a career in recruiting." * William Tincup, President & Editor-at-Large, RecruitingDaily *"I wish I'd had this guide at the beginning of my career. It's fantastic. Funny, insightful, and authentic. Katrina Collier's message focuses on people first, tech second. With all the tools we have on hand it can seem easier and more practical to let the tech do the heavy lifting, but that's not the way to win candidates in today's environment. Katrina teaches recruiters and sourcers how to use technology to their advantage while keeping the human in recruiting. It's a candidate's world right now - yes, even in jobs where you get 500 applicants. Auto-everything won't endear candidates to you and you need to overcome it. The Robot Proof Recruiter takes you through, step-by-step, everything you need to do to be at the top of your recruiter game. From LinkedIn profiles, to candidate feedback, to the proper way to truly care about your candidates, this book gives you everything you need to up your game. It's a must-read for every recruiter and every hiring manager out there." * Suzanne Lucas, The Evil HR Lady *Table of Contents Chapter - 00: Introduction; Chapter - 01: Candidate-centric recruiters beat robots; Chapter - 02: Show you are a recruiter worth talking to; Chapter - 03: What about your hiring managers?; Chapter - 04: Show you are a company worth talking to; Chapter - 05: Get your intake right; Chapter - 06: Human-first job posts and advertisements; Chapter - 07: Robot-proof messaging; Chapter - 08: Applications and pain-free interviews; Chapter - 09: No more non-boarding; Chapter - 10: Referrals depend on you; Chapter - 11: Conclusion

Read more less

Book SynopsisDiscover how this leader-focused approach to understanding, managing, and maximizing organizational diversity and inclusion can increase employee retention and productivity.Workplace misunderstandings lead to lost revenue, lost time, and increased legal risk, thus your success in the marketplace will depend on our ability to collaborate across difference. Yet, inevitably, Us versus Them gaps disrupt workplace efficiency.In The Business of WE, cross-cultural consultant and diversity expert Laura Kriska will: Provide a practical roadmap for creating trust with others who are culturally different from yourself Help you create a WE mindset throughout your organization, bringing teams together into cohesive units. Walk you through the steps in fostering a workplace that is inclusive and respectful of all employees—one of the most critical, yet most widely mismanaged keys to success. &nb

Read more less

Book SynopsisPUT THE RIGHT PEOPLE IN PLACE THE FIRST TIME with the help of scripts, templates, and tools you can apply immediately, from the leading voice in HR expertise. Paul Falcone, author for 101 Tough Conversations to Have with Your Employees and renowned hiring, performance management, and leadership development expert, walks you through the challenges you’ll face during the interviewing, hiring, and onboarding process.This quick guide to Effective Hiring: Offers new interpretations of candidate responses to the most often used interview questions. Identifies red flags in the candidate assessment process, such as unrelated responses to questions that delay getting to the answer to your question. Provides leaders who often struggle to meet crucial HR demands with simple tools to guide them through effective interviewing, hiring, and onboarding.  Getting the best employees on board is o

Read more less

Book SynopsisMASTER EMPLOYEE DEVELOPMENT AND PERFORMANCE REVIEWSReady-to-use quick-guide to streamline employee reviews, create effective career development plans, and monitor year-round employee performance.Paul Falcone, author of 101 Difficult Conversations to Have with Employees and renowned HR and leadership expert, gives you powerful  scripts and templates you can apply immediately to your employee reviews and development conversations.Along with key tactics for appraisal, motivation, and professional and career development, Leadership Offense: Reduces the time it takes to complete employee reviews by offering sample phrases for key performance areas. Gives you the framework and language for concrete and constructive feedback. Hones your ideas for evaluations and development plans with examples of employee behaviors, strengths, and opportunities.  This handy, quic

Read more less

Book SynopsisFrom incomparable storyteller and beloved diversity and inclusion expert, Steve L. Robbins, comes the 10th Anniversary Edition of his classic book used by scores of companies globally for diversity training.This 10th anniversary edition of the beloved classic features 10 new stories written by Dr. Robbins that help readers gain deeper insight into the role our brains play in shaping our thoughts and actions, and what we can do to be more curious and open-minded in our diverse world. Based on his study of the fields of behavioural science and cognitive neuroscience, Robbins explores unconscious bias in many of its forms, including; availability bias, confirmation bias, anchoring bias and others. What If? is a fun, unpretentious guide for individuals and organizations that will help break down defenses and shine a helpful light on human behaviour in a world filled with differences.Trade ReviewDr. Steve Robbins will open your eyes to seeing things you may never have seen before, in a thought-provoking and creative way. His engaging, inspiring, and passionate energy will take you on a life-altering ride, from which you will walk away a more self-aware, accepting, and gracious individual. -- Linda Esparza, Area Human Resources Manager, Parker Hannifin Corporation, Aerospace Group, Hydraulic Systems Division[Dr. Robbins'] knowledge of the human brain, human behaviour, and how it all works together to create inclusion is not only informative, it's fun to learn! He has definitely changed mindsets all over my organization. -- LaTricia Hill-Chandler, CDE, Office of Global Culture, Diversity & Inclusion, Walmart Inc.He will compel you to rethink your view of the world. In the end, there is no choice but to become more enlightened by his teachings. -- R. Matt Davis, President of Dow North America & Senior Vice President of Global Corporate Affairs[Dr. Steve Robbins is] revolutionizing the way corporations approach inclusion and diversity programs by challenging us to rethink everything we thought we knew about this work. -- Kevin J. Frazier, Senior Director, Global Culture, Diversity & Inclusion, Walmart Inc.Dr. Steve Robbins' powerful message and storytelling reminds us of the importance of an inclusive work environment. Backed by a deep knowledge of behavioral science, he encourages us to always be mindful of our employees' basic needs-to be part of a team and to be valued. -- Karina Norr-McPhillips, MS, SPHR, SHRM- SCP, VP, Human Resources, Northwell HealthConnects incredible insight on human behaviour to practical examples in the workplace and demonstrates how being open-minded is central to supporting and benefiting from the diversity in our organization. -- Kate McManus, VP Marketing, Delicato Family Vineyards

Read more less

Book SynopsisTable of ContentsChapters 1. Introduction 2. The Context of IHRM ��� Culture and Institutions 3. The Organizational Context: Structure, Merger and Acquisition and Global Small Business 4. Global Work 5. Sourcing People for Global Markets ��� Global Staffing, Recruitment and Selection 6. Global Performance Management 7. International Training, Development and Careers 8. Global Talent Management 9. International Compensation 10. IHRM Trends and Future Challenges Cases Case 1. Balancing Values: An Indian Perspective on Corporate Values from Scandinavia Case 2. Quality Compliance at the Hawthorne Arms: Selection Issues Case 3. Strategic Forecasts and Staffing Formulation: Executive and Managerial Planning for Bosch, Kazakhstan Case 4. Just Another Move to China? The Impact of International Assignments on Expatriate Families Case 5. Finding the Right View: Developing Local Talent in Local Markets Case 6. Challenges to Global Training and Development: Spanning the Globe Case 7. Keeping Global Talent Local: The Challenges of Retaining Global Talent in a Multinational Company���s Subsidiaries Case 8. Local and International? Managing Complex Employment Expectations Case 9. Redesigning a Global Mobility Policy: Developing Expatriate Compensation Options for a German Mid-Sized Company Case 10. Wolfgang���s Balancing Act: Rewarding Healthcare Executives in a Dispersed Yet Integrated Form Glossary Index

Read more less

Book SynopsisThis book offers a remarkable collection of chapters, written by the leading scholars in CSR and employee engagement. Using the existing literature, new empirical studies, case studies and thought-provoking insights, this collection of authors discuss why and how to engage employees in CSR and through CSR. Employee engagement in Corporate Social Responsibility focuses on engaging employees in socially responsible initiatives with three major parts of the book: the antecedents that lead to employee engagement in CSR; the processes and opportunities to involve employees; and the impact of the above on employees, the company, non-profit organisations and society. This book contributes to both research and managerial practice by presenting cutting edge knowledge from leading CSR scholars and practitioners.Trade ReviewAs businesses strive to transform their organisations towards sustainability and responsible management, this book provides expert strategies to achieve competitive advantages while fulfilling employee engagement opportunities. I admire the book’s organisation—antecedents, processes, and impacts. Stimulating employee engagement is on the cutting edge of successful CSR application today. Whether you are a novice or seasoned academic, researcher or practitioner, this book is appropriate for you. I strongly and enthusiastically endorse it. -- Archie B. CarrollSuccessfully engaging employees in their social responsibility programs is one of the key challenges facing responsible businesses today. In this brilliant new collection, many of the leading researchers in the field provide new ideas, evidence and insights about problems companies face and how they can go about tackling them. A timely and valuable volume for anyone interested in engaging employees in CSR. -- Andrew CraneTable of ContentsPart 1: Introduction Chapter 1: Introduction to the book Part 2: Antecedents Chapter 2: Employee (dis)engagement in corporate social responsibility Chapter 3: Development of employee engagement through CSR Chapter 4: Corporate social responsibility and gender Part 3: Processes Chapter 5: Understanding long-term CSR engagement strategies of organisational change agents Chapter 6: The role of communications in employee engagement in CSR: A sensemaking approach Chapter 7: Social intrapreneurship: A new horizon for employee engagement in CSR Part 4: Impacts Chapter 8: Global pro bono service: results from 30 companies and communities served Chapter 9: Attractiveness of corporate social responsibility in job choice decisions: the case of India Chapter 10: Corporate political activism and employee responses Part 5: Discussion Chapter 11: Discussion and conclusion: moving forward from here

Read more less

Book SynopsisSucceed by mastering the art of the who Why surround yourself with the best? Because it matters--in all aspects of life. In fact, in professional environments, getting people right--what global leadership authority Claudio Fernandez-Araoz calls "the art of great 'who' decisions"--marks the difference between success and failure. To thrive, you need to identify those with the highest potential, get them in your corner and on your team, and help them grow. Yet surprisingly very few of us are able to meet that challenge. This series of short and engaging essays outlines the obstacles to great "who" decisions and offers solutions to address them in a systematic way. Drawing from several decades of experience in global executive search and talent development, as well as the latest management and psychology research, Fernandez-Araoz offers wisdom and practical advice to improve the choices we make about employees and mentors, business partners and friends, top corporate leaders and even elected officials. The personal stories and cutting-edge studies described in the book will help you understand both your own failings and the external forces commonly at play in staffing decisions. The author shares concrete recommendations on how to select the best people, bring out their strengths, foster collective greatness in the groups you've assembled, and create not only better organizations but also a better society. Starting with the cases of Amazon pioneer Jeff Bezos and Brazilian tycoon Roger Agnelli and continuing with individual and corporate examples from around the world, Fernandez-Araoz paints a vivid picture of what great "who" decisions look like and presents a fresh and commanding argument about why they matter more than ever today.Trade Review"Best Business Book of the Year: Executive Self Improvement" -- strategy+business magazine Rajesh Magow, CEO-India and co-founder of MakeMytrip.com names It's Not the How or the What but the Who his favorite book. -- Mid-Day (India) "Few people know more about global leadership than Claudio Fernandez-Araoz." -- Diane Brady, Bloomberg Businessweek "A must read..." -- The Times of India "...a recommended pick for any who would enter the global market." -- Midwest Book Review "An essential read for anyone involved in the hiring of staff." -- Business Traveller (businesstraveller.com) "... practical advice on how to systematically select and develop the right people. Readers will gain surprising insight into their own biases, and learn how to overcome them to accurately assess the skills and potential of others." -- TD magazine (Association for Talent Development) "This is an outstanding book, entertaining and informative in equal parts. I highly recommend it to anyone who is responsible for personnel decisions." -- Leading Business Books Blog (leadingbusinessbooks.com) ADVANCE PRAISE for It's Not the How or the What but the Who: Jim Collins, bestselling author, Good to Great-- "Claudio Fernandez-Araoz has vast experience, deep knowledge, and profound wisdom on perhaps the most vital question facing any enterprise: how to get the right people on the bus and into the key seats. Anyone who strives to lead from good to great would do well to grow by delving into Claudio's work, for he is a true master." Angela Ahrendts, former CEO, Burberry; Senior Vice President, Apple Retail-- "A brilliant perspective into 'the fourth era of people decisions' for all companies striving to keep pace with this rapidly changing, increasingly complex world. Finally, a focus on hiring for insatiable curiosity and the insight to see connections, all to achieve collective greatness. Thank you, Claudio, for enlightening the business world about how great companies are built and transformed, and how they remain at the forefront of society." Daniel Goleman, bestselling author, Emotional Intelligence-- "People decisions are some of the most difficult, yet most consequential choices managers make. It's Not the How or the What but the Who has engaging, practical, and evidence-based wisdom that will help anyone with this essential task. Claudio Fernandez-Araoz offers up a rich collection of his penetrating insights; I can think of no one more qualified to advise us. This is a truly outstanding guidebook, offering every manager sound direction on what to do Monday morning." Jong-Yong Yun, former CEO, Samsung Electronics-- "There is an old Asian adage about '(great) people being everything.' Fernandez-Araoz's book is elegantly written with penetrating analysis and meticulous detail. A significant book on how to execute on great people decisions--extremely relevant for thoughtful executives and CEOs." Herminia Ibarra, The Cora Chaired Professor of Leadership and Learning, INSEAD-- "In this extraordinary book Fernandez-Araoz expertly marshals his vast experience, palpable passion, and a wealth of important research to explain what's really required to get and groom the best talent. Whether hiring a new team member, composing a board, or even selecting the next Pope, anyone whose success depends on making better people choices (and that's all of us!) must read this book."

Read more less