Management: leadership and motivation Books

Book SynopsisBecoming the Very Best First-Time Leader Congratulations! You re now in charge. Perhaps it s your first time as a leader, or maybe you want to fine-tune your skills. Either way, you ve begun one of the most rewarding chapters of your career. But, like many beginnings, the first few years can be challenging.Trade Review“One of the biggest HR challenges organisations face is to ensure that they have effective and motivated managers. Making the transition into a management role is a daunting one for most people and one for which they often get little support. There is no doubt in my mind that this book will have a global appeal and should be seen as a must-read for those taking on their first management role. I like that it takes a very practical approach with lots of case studies, check-lists, self-assessment questions, reflections, and exercises. I particularly like the chapter on establishing your own leadership brand by being authentic and trustworthy.”—Danny Kalman Talent Management Professional and ICF Accredited Coach “There are so many leadership books and so little time for new leaders, but if there is one book to squeeze in, it would be Your First Leadership Job. It is a combination of important insights, theory, and research on leadership that follows up with a section that emphasizes mastering the skills. This section is filled with no-nonsense, practical information and examples punctuated with thoughtful questions and checklists that encourage self-reflection for the individual interested in taking on the challenge of being a leader for a living.”—Pam Benoit Executive Vice President and Provost, Ohio University “Leaders are made by hard work and determination—the price one pays to be able to make a difference to people and society. Like all big goals, it starts with one single step. Your First Leadership Job is that one first step for you and builds the foundation of global leadership.”—Ester Martinez CEO and Editor-in-Chief, People Matters “At Whirlpool, we put millennial new hire sales reps into a house together for 10 weeks and call it the “Real Whirled.” They learn technical skills about our products as well as the interaction skills in this book. Both are crucial to their success. Every new hire, whether a formal leader or not, should read this book.”—Donna Porter Manager, Organizational Development and Learning, Whirlpool Corporation “I had been a manager for several years, and I was missing foundational conversation skills in my leadership style. I really wish I had been exposed to them early in my leadership career. For more than 10 years now, I have put the new skills to work every day. They helped me achieve my success.”—Steve Sutton Volvo “Few career transitions are as difficult as becoming a first-time leader; few books provide such a clear, detailed blueprint to being successful. Rich and Tacy have distilled decades of wisdom in an effort to make great leaders less rare.”—Rebecca L. Ray, Ph.D. Executive Vice President, Knowledge Organization, Human Capital Practice Leader, The Conference Board “Leadership is work. It takes commitment and courage. The building blocks inYour First Leadership Job are a great launch pad for leaders. Then, you practice, fine-tune, and never stop working on it.”—Linda Aldred Senior Vice President, Texas Children's Hospital “The transition from individual contributor to supervisor or manager is the single most difficult transition for most leaders. This book is a marvelous compendium of practical advice to assist in successfully navigating that move. Building on decades of practical experience, the authors present their wisdom in an easily digestible way.”—Jack Zenger CEO, Zenger Folkman; co-author of The Extraordinary Leader “We believe leaders shape great companies, so building great leaders is a key business imperative for Philips. These fundamental interaction skills lie at the very core of leadership.”—Peter Hope Head of Leadership Development, Philips International B.V. “Stepping into leadership is an exciting and challenging time for anyone. Your First Leadership Job is a valuable and practical resource for any aspiring leader.”—Alison Bourne Head of Executive Development, ABF plc “In leading, as in so many other disciplines, small changes can result in astonishing impacts. By saying the wrong thing, a leader can crush the ambition of a team member. Conversely, by saying the right thing in the right way, a leader can lift the spirits and performance of a team to unexpected heights. Your First Leadership Job offers tools and techniques for interacting with others in a way that helps them deliver their best performance while enjoying a ton of fulfillment in having done so.”—David R. MacDonald, Ph.D., APA, SIOP Haworth College of Business; Western Michigan University “This is the first book I have read that offers a practical guide to your first days in management with real-life examples, practical tips, and exercises to help the first-time manager succeed. A must-read for the new manager.”—Debbie McGrath Chief Instigator, HR.com “Our customers’ needs are changing all the time, so our leaders must bring differentiated solutions to create real value for them and be empowered to do so. The catalyst leader concepts addressed in this book are the keys to making great leaders.”—Julie Blust Director of Learning Management, Cardinal Health “A comprehensive and practical guide for anyone who is taking on their first leadership role, complete with tailored advice for women stepping into leadership. A must-read for any newly promoted people manager and a great best practice guide for all experienced people managers who are committed to lifelong learning.”—Elke ThammGroup Head of Talent, FTSE 50 Organisation“My interest was thoroughly captured by this title and I can't stop recommending it. So much so that I've just bought my 56 supervisory graduates a copy each and tasked them to read and learn from its approaches.” —HR MagazineTable of ContentsForeword xi Preface xiii Part 1: Catalyst Leadership 1 1 Now You’re a Leader 3 The Journey Begins 2 Boss or Catalyst? 9 What Makes a Great Leader? 3 Navigating the Transition to Leadership 17 The Mind-Set You Need to Succeed 4 Your Leadership Brand, Part 1 28 Be Authentic 5 Your Leadership Brand, Part 2 35 Bring Out the Best in People and Be Receptive to Feedback 6 Leadership Is a Conversation, Part 1 46 How to Make People Feel Heard, Valued, and Motivated 7 Leadership Is a Conversation, Part 2 66 How to Build Trust and Ownership 8 Your Five-Step Conversation Road Map 75 Taking a Practical Approach to Get Results 9 Nothing Else Matters Unless You Get Results 87 How to Execute with Focus, Measurement, and Accountability Part 2: Mastery and Leadership Skills 113 10 Hiring and Selecting the Best 115 Behavior Predicts Behavior 11 What Your Boss Really Wants from You 130 Become an Adviser 12 Engagement and Retention 135 Creating the Environment to Energize People 13 Meetings 149 Make Them Count! 14 Coaching 161 Learning from Success 15 Feedback Fundamentals 173 Specific, Timely, and Balanced 16 Handling Difficult Employee Situations 181 Focus on the Behavior, Not the Person 17 Delegation 191 Be a Delegator, Not a Dumper 18 Performance Management 201 An Ongoing Cycle, Not an Event 19 You and Your Network 209 Nurture Your Business Relationships 20 Influence 221 Look Up, Down, and Across 21 A Woman’s First Leadership Job 229 Own the Moment 22 Leadership Changes the World 241 The Difference Is You Part 3: Bonus Chapters and Tools 245 (available online at the DDI microsite) Citations 247 Acknowledgments 253 About DDI 255 About the Author 256 Index 259

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Book SynopsisEnduring Management Wisdom for Today''s Leaders From Peter F. Drucker. Peter Drucker''s Five Most Important Questions provides insightful guidance and stirring inspiration for today''s leaders and entrepreneurs. By applying Drucker''s leadership framework in the present context of today''s leaders and those who lead with them, this book is an essential resource for people leading, managing and working in all three sectorspublic, private and social. Readers will gain new perspectives and develop a solid foundation upon which to build a successful and bright future. They will learn how to focus on why they are doing what they''re doing, how to do it better, and how to develop a realistic, motivational plan for achieving their goals. This brief, clear, and accessible guide peppered with commentary from distinguished management gurus, contemporary entrepreneurs and dynamic millennial leaders will challenge readers and stimulate spirited discussion and action within any oTrade Review“The book is concise but compelling reading, as Peter Drucker’s wisdom is timeless and a most valuable tool for leaders across all generations, and as such, this very readable book is a must for all today’s managers.” (Institute of Management Services Journal, October 2015)Table of ContentsForeword viiFrances Hesselbein Introduction xiiiJoan Snyder Kuhl About xixPeter F. Drucker Why Self-Assessment? 1Peter F. Drucker Question 1 What is Our Mission? 7Peter F. Drucker with Jim Collins, Kelly Goldsmith, Marshall Goldsmith, and Michael Radparvar Question 2 Who is Our Customer? 19Peter F. Drucker with Philip Kotler, Raghu Krishnamoorthy, and Luke Owings Question 3 What Does the Customer Value? 35Peter F. Drucker with Jim Kouzes, Kass Lazerow, Mike Lazerow, and Nadira Hira Question 4 What Are Our Results? 47Peter F. Drucker with Judith Rodin, Bernard Banks, and Adam Braun Question 5 What is Our Plan? 61Peter F. Drucker with V. Kasturi Rangan, Juana Bordas, and Caroline Ghosn Transformational Leadership 81Frances Hesselbein with Lauren Maillian Bias The Self-Assessment Process 89Peter F. Drucker Suggested Questions to Explore 91 Notes 101 Definition of Terms 105 Additional Resources 107 About the Contributors 109 About the Frances Hesselbein Leadership Institute 117 Acknowledgments 120

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Book SynopsisThe easy way to become a more mindful leader Want to become a more mindful leader? With Mindful Leadership For Dummies, you'll find accessible and authoritative guidance for cultivating focus, clarity, and creativity from within your colleagues.Table of ContentsIntroduction 1 Part 1: Breaking the Mould 5 CHAPTER 1: Exploring Mindful Leadership 7 CHAPTER 2: Discovering Why Mindfulness Matters to Leaders 17 CHAPTER 3: Harnessing the Neuroscience of Mindful Leadership 31 Part 2: Learning from Mindful Leaders 45 CHAPTER 4: Case Study 1: Andrew Stone, Baron Stone of Blackheath 47 CHAPTER 5: Case Study 2: Tim Neild, Royal Navy Commander 57 CHAPTER 6: Case Study 3: Marion Furr, Director of MBPA 65 Part 3: Developing Mindfulness 73 CHAPTER 7: Setting the Stage for Transformation 75 CHAPTER 8: Week 1: Focusing Your Attention 83 CHAPTER 9: Week 2: Observing the Mind-Body Connection 101 CHAPTER 10: Week 3: Minding the Gap 121 CHAPTER 11: Week 4: Recognising That Thoughts Are Not Facts 143 CHAPTER 12: Week 5: Turning Towards Difficulties 163 CHAPTER 13: Week 6: Developing Intention 177 Part 4: Applying Mindful Leadership 195 CHAPTER 14: Enhancing Your Personal Presence and Influence 197 CHAPTER 15: Leading in a Digital Age 209 CHAPTER 16: Leading in Times of Change 221 Part 5: Becoming a Mindful Organisation 235 CHAPTER 17: Introducing Mindfulness to Your Organisation 237 CHAPTER 18: Integrating Mindfulness into Everyday Work Practices 251 Part 6: The Part of Tens 267 CHAPTER 19: Ten Mindful Ways to Make Better Decisions 269 CHAPTER 20: Ten Mindful Ways to Reduce the Risk of Burnout 279 CHAPTER 21: Ten Ways to Improve Your Attention with Mindfulness 289 CHAPTER 22: (More Than) Ten Sources of Info on Mindful Leadership 301 Index 311

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Book SynopsisTable of ContentsAcknowledgments v Introduction vii Step 1 Go Fishing for the Real You 1 Step 2 Use Your Differences as a Lure 37 Step 3 Find a Few Fish Like You 69 Step 4 Swim in Their Ocean Your Way 99 Step 5 Put Yourself Out on the Line 127 Step 6 Evolve by Casting a Wide Net 155 Step 7 Reel in Your Unique Power 183 Fearless Last Words 211

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Book SynopsisTable of ContentsAcknowledgments xiii Foreword Dr. Jason Selk xv Introduction xvii A Note from the Author xix 1 Meet Pierce Edwards 1 2 The Journey Begins 19 3 Attaining Belief in Yourself: The First Encounter 29 4 Acting with Courage and Integrity: The Second Encounter 65 5 Doing Truly Great Things: The Third Encounter 75 6 Creating a Living Legacy: The Fourth Encounter 99 7 Pierce Returns 115 Appendix Exercises for YOUR Path to Greatness 121 YOUR Prizefighter Day Exercise 123 About the Author 127

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Book SynopsisTells the story of how America's biggest companies began, operated, and prospered post-World War I This book takes the vantage point of people working within companies as they responded to constant change created by consumers and technology. It focuses on the entrepreneur, the firm, and the industry, by showingfrom the insidehow businesses operated after 1920, while offering a good deal of Modern American social and cultural history. The case studies and contextual chapters provide an in-depth understanding of the evolution of American management over nearly 100 years. American Business Since 1920: How It Worked presents historical struggles with decision making and the trend towards relative decentralization through stories of extraordinarily capable entrepreneurs and the organizations they led. It covers: Henry Ford and his competitor Alfred Sloan at General Motors during the 1920s; Neil McElroy at Procter & Gamble in the 1930s; Ferdinand Eberstadt at tTrade ReviewIn this third edition of Thomas C. McCraw’s expansive work, William R. Childs has taken on the challenge of extending its reach into the first years of the 21st Century. The volatile events and issues of these years have made the task a daunting one, but Childs has risen to the occasion. Seamlessly folding new information into old, he has addressed the financial crisis of 2008, the accelerated growth of income inequality, the contentious debates surrounding globalization and financialization, the evolving roles of women and minorities in business, and innumerable other subjects of equal urgency. - Mary A. Yeager, PhD, Professor at UCLATable of ContentsIntroduction 1 Past and Present 1 The Story Told Here 2 Trends 3 A Matter of Size 6 The Key Internal Problem 7 Broader Contexts 8 American Business and the World 11 The American Business Achievement 12 Chapter One: Modern Management in the 1920s: GM Defeats Ford 15 Cars, Trucks, and Freedom 15 Henry Ford, Mass Production, and Centralized Management 17 Alfred P. Sloan, Jr. and Decentralized Management 20 General Motors Versus the Ford Motor Company: The Triumph of Decentralized Management 22 Lessons Learned 26 Chapter Two: Overview: Business Welfare Capitalism, the Financial System, and the Great Depression 29 Responding to the Dark Side – Business Welfare Capitalism in the 1920s 29 Functions of Finance 31 Historical Context of American Finance to 1920 33 Wall Street and the Stock Market in the 1920s 34 The Great Depression 36 Successful Firms During the Great Depression 40 Chapter Three: Brand Management at Procter & Gamble 43 Procter & Gamble: Multiple Products and Marketing 43 Firm Culture 45 Building the Market 47 Neil McElroy and Brands 49 Doc Smelser and the Market Research Department 51 Lessons of Brands 53 Changes at P&G in the Early Twenty]first Century 55 People as Brands 56 Chapter Four: The New Deal and World War II: Regulation and Mobilization, 1933–1945 59 Franklin Roosevelt and the New Deal 60 The Extension and Decentralization of Regulation 63 The World at War 66 The Marvel of American War Production 68 The Problem of Mobilization 69 The Solution: Decentralization through the Controlled Materials Plan 71 World War II as a Transformative Event 75 Aviation Matures: Boeing 81 Postscript: Scandals 85 Photo Group 1 87 Chapter Five: Overview: Postwar Prosperity and Social Revolution, 1945–1970s 95 The Cold War and Business 95 Economic Trends 97 The Place of Business in Society 100 Boomers, Social Movements, and the Government 102 Environmentalism 104 Chapter Six: Overview: The Empowerment of Women and Minorities in Business 107 Women 108 Women in the Workforce 111 Women in Top Management 112 African Americans 117 African Americans in Top Management 122 Hispanics 125 Hispanics in Top Management 129 Foreign]born CEOs of American Firms 133 Photo Group 2 135 Chapter Seven: Science and R&D: From TV to Biotechnology 145 R&D During the Cold War 145 David Sarnoff and RCA 146 Sarnoff and Television 152 Lessons from RCA’s Mismanagement 158 The Perils of High]Tech Markets 160 Chemicals, Pharmaceuticals, and Biotechnology 162 Chapter Eight: Franchising and McDonald’s 173 The Economic and Social Context of Franchising 174 The McDonald Brothers 178 Ray Kroc 180 Financial Wizardry at McDonald’s 184 How McDonald’s Worked 187 Internationalization 190 Marketing, Labor, Nutrition, and the Environment: The Positives and Negatives of Franchising 191 Past and Future 197 Chapter Nine: The IT Revolution and Silicon Valley: Relentless Change 199 Early Days 200 IBM 202 Silicon Valley and a New Business Culture 206 The Internet and the World Wide Web 209 Companies and Personalities: Amazon, eBay, and Google 211 Expansion of the Internet: Cloud Computing, the Sharing Economy, and the Internet of Things 223 Chapter Ten: Overview: Financialization of Capitalism, 1980s to 2000s 229 “Deindustrialization” 231 Neoliberalism and the Extension of the Economists’ Hour 233 Surge in Globalization 236 Negatives of Neoliberalism and Globalization 238 Financialization 240 Excessive Pay for Executives and Fund Managers 255 The Problem of Opacity 258 Chapter Eleven: Business and the Great Recession 261 The Mortgage Mess 263 The Government Tries to Catch Up to a Financial Industry Under Duress 266 Reforms 276 Failures of Government Catch]up 279 Photo Group 3 283 Epilogue 297 Bibliographical Essay 307 Acknowledgments 365 Index 367

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Book SynopsisProfit doesn''t drive purpose. Purpose drives profit. We made some incorrect assumptions about work and those assumptions are killing us. We allowed a narrative that is solely about earnings to replace what we know to be true about human motivation. Human beings are hardwired to seek purpose, but according to data, most people don''t feel a sense of purpose in their work. Work has become a grind, an endless series of tasks that lack meaning. Building upon her bestseller Selling with Noble Purpose, leadership expert Lisa Earle McLeod tackles the employee engagement crisis by showing leaders how to put workplace meaning front and center. McLeod, whose clients include organizations like Google, Hootsuite, and Roche, asserts that many organizations are unconsciously squandering their greatest assettheir people''s passion. By putting profit before purpose, organizations eroded the very thing that makes a business great. The narrative of profit, earnings, and bonuseTable of ContentsIntroduction: Why Work Matters ix Part I The Noble Purpose Leader 1 Chapter 1 Profit is Not a Purpose 3 Chapter 2 Are You Telling a Money Story or a Meaning Story? 21 Chapter 3 How Metrics Drive Mediocrity 35 Chapter 4 Go Beyond the Numbers 47 Chapter 5 Make Your Customers Human 55 Chapter 6 Dare to Be Different 67 Chapter 7 Be Brutal about Airtime 77 Chapter 8 Create Your Purpose Framework 93 Chapter 9 Be For, Rather Than Against 103 Chapter 10 Don’t Confuse Culture with Collateral 109 Chapter 11 Take “Yes, But” Off the Table 127 Chapter 12 The Folly of Internal Customers 135 Chapter 13 Name Your Noble Sales Purpose 147 Chapter 14 How to Keep Purpose from Being Hijacked 155 Chapter 15 Why Your Backstory Matters 163 Chapter 16 Give Yourself Space to Say No 175 Chapter 17 Believe in the Dignity of Your Business 185 Chapter 18 The DNA of a Noble Purpose Leader 195 Part II Implementation Guide for Noble Purpose Leaders 201 Chapter 19 Claim Your Noble Purpose 203 Chapter 20 Prove Your Noble Purpose 207 Chapter 21 Launch Your Noble Purpose 211 Chapter 22 Operationalize Your Noble Purpose 217 Chapter 23 Embed Your Noble Purpose 223 Acknowledgments 227 Index 229

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Book SynopsisRory Newman''s company is going through big changesthe kind no one likeshaving been bought by a global competitor that is now shaking things up. His new boss''s first order of business is to demand that Rory come up with a new process for strategic planning to guide the company as it struggles to reinvent itself in the marketplace. Up until now, the company''s strategic plans were made up of visions in the former CEO''s mind. Now, Rory''s got five short days to develop, formalize, and deliver a winning strategic planning process. Rory planned to use a leisurely drive down the 101, en route to his wife''s family reunion, to gather his thoughts, but things change when he halfheartedly agrees to pick up his wife''s second cousin Sydney Wise from the airport. To his astonishment, Sydney turns out to beinstead of another maddening relativea strategic planning guru, entrepreneurand Rory''s rescuer. Discover, along with Rory and Sydney, what strategic planning is really about, why Table of ContentsIntroduction vii 1 Emergency Meeting 1 2 The Challenge 3 3 Change of Plans 11 4 The Red Zone Is for Immediate Loading and Unloading Only 19 5 Who Is this Guy? 25 6 What Is Strategy, Anyway? 35 7 Ask a Silly Question 41 8 What You See Is Not Always What You Get 47 9 Getting to the Core 61 10 Think Fast 73 11 A Push in the Right Direction 77 12 One Night at the Vine View Manor 89 13 Pucker Up 95 14 Charged Up in Pismo Beach 109 15 You Know What Nietzsche Said about Groups 123 16 Two Thumbs Up 133 17 Sandy Resolutions 145 18 "KISSin" Cousins 155 19 Every Dog Has His Day 163 20 The Reunion 173 Roadmap Strategy Process and Model Summary 185 Roadmap Strategy Online 215 References 217

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Book SynopsisSet your sights on High-Potential leadership and help your organization thriveIn today's tumultuous and rapidly evolving business environment, High-Potential leaders are in high demand. Do you possess the relationship skills, strategic vision, innovation, and determination needed to thrive as a high-potential leader in your organization? New York Times bestselling author Ram Charan answers that question and helps you hop on the fast-track to leadership success in this insightful guide.Traditionally, leaders have risen up through the ranks based on their cognitive abilities, analytical skills, thoroughness, and even perfectionist tendencies, but as modern businesses have moved to a more digitally-driven model, the criteria for leaders has markedly changed. The High-Potential Leader explains the modern business climate while highlighting the critical role relationship building, communication style, engagement, and ability to motivateTable of Contents1 High-Potential Leaders Are Crucial to Helping Businesses Adapt and Thrive in the Digital Age 1 The Urgent Need for High-Potential Leaders 1 What “High Potential” Means Now 2 An Important Distinction 7 Getting Hipos There Faster 8 How Hipos Can Use This Book 11 How Leadership Developers Should Use This Book 13 A Final Word 14 Tips for Hipos—How to Use This Book 18 Tips for HR and Leadership Developers—How to Use This Book 20 Part I Five Essential Skills for High-Potential Leaders 23 2 Increase the Return on Your Time (ROYT) 25 Get Comfortable with People Better Than You 25 Set and Reset Your Priorities 28 Customize Your Information Flow 31 Delegate and Follow Through 33 Trust But Verify 34 Decide How to Leverage Yourself 35 Create Repeatable Processes 37 Be Decisive 38 Additional Resources 43 3 Multiply the Energy and Skills of Those Around You 45 Identify a Person’s God-Given Talent 46 Build Other People’s Strengths 50 Make Necessary Changes Quickly 52 Manage the Intersections 53 Lead the Dialogue 56 Be a Social Architect 58 How Tony Palmer Became a Talent Magnet 60 Additional Resources 68 4 Be a Master of Big Ideas and Execution 71 Make Your Big Ideas Better 71 How to Assess Your Good Ideas 72 Getting Big Ideas Executed 76 Execution Basics 78 The Art of Asking Incisive Questions 80 A Hipo’s Vision and Execution at Fingerhut 81 Additional Resources 90 5 Get to Know Customers, Competitors, and the Macro Environment 91 Observe the End-to-End Consumer Experience 92 Know the Competition 94 Dissect Ecosystems 98 See Your Business from the Outside In 100 Keep Up with Technology 103 Additional Resources 108 6 Build Your Mental Capacity 109 Widen Your Lens 109 Keep Learning 111 Build Diverse Networks 114 Seek Information from Everywhere 116 Stay Mentally Flexible 120 Additional Resources 129 Part II Taking Charge of Your Growth and Choosing Your Next Big Career Move 131 7 How, When, and Why to Make a Leap 133 The Virtue of Leaps 134 Making Leaps Without Leaving Your Company 139 Build Your Own Support System 141 Bonnie Hill’s Multiple Leaps 143 Leaps Outside the Company 146 Weighing a Job Change 148 Your Exit Plan 150 Your Entrance Plan 151 Additional Resources 159 8 Track Your Mental Health and Work/Life Balance 161 Business Achievement 162 Life Satisfaction 163 Find a Meaningful Focus 168 Protect Your Mental Health 172 How Aaron Greenblatt Found His Focus 173 Additional Resources 181 Part III The Care and Feeding of High Potentials—Every Organization’s Precious Resource 183 9 Identifying, Recruiting, and Retaining Hipos 185 Redefine and Find High-Potential Leaders 186 Create Opportunities for Growth 189 Clear the Path for Hipos 192 Improve Feedback Loops 193 Refresh the Leadership Pool 196 How to Use This Book to Develop Your Organization’s Hipos 197 Key Points for Talent Management Leaders 197 Additional Resources 209 Acknowledgments 211 Index 213

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Book SynopsisLearn from some of the most respected women in insurance and risk management Women to Watch presents the advice, guidance, and lessons learned from the most successful women in risk management and insurance.Table of ContentsForeword ix Joanne Wojcik Acknowledgments xiii Chapter 1 I’m Strong 1 Ingrid Lindberg Chapter 2 My College-Self Says, “What Glass Ceiling?”. My Now-Self Responds 15 Lindsey Frase Chapter 3 Building Your Personal Brand 25 Kimberly George Chapter 4 Hear Me Roar 35 Caryn Siebert Chapter 5 Lessons Learned in a 30-Year Career 49 Carol Arendall Chapter 6 The Myth of Work-Life Balance 57 Carolina Klint Chapter 7 Dirty Glass Ceilings 65 Yvette Connor Chapter 8 Integration: The Key to Happiness 79 Janet Pane Chapter 9 Women on Boards 89 Terrie Pohjola Chapter 10 A Growth Story 103 Carol L. Murphy Chapter 11 What If 117 Linda Lane Chapter 12 Game Changers 129 Artemis Emslie Appendix Women to Watch (by year) 139 About the Authors 151 Index 163

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Book SynopsisTable of ContentsPreface xi Acknowledgments xv Part I The Foundation of Analytics 1 Chapter 1 Analytics Overview 3 Chapter 2 The People of Analytics 38 Chapter 3 Organizational Context for Analytics 68 Chapter 4 Data Strategy, Platforms, and Architecture 95 Part II Analytics Lifecycle Best Practices 127 Chapter 5 The Analytics Lifecycle Toolkit 129 Chapter 6 Problem Framing 148 Chapter 7 Data Sensemaking 185 Chapter 8 Analytics Model Development 218 Chapter 9 Results Activation 266 Chapter 10 Analytics Product Management 301 Part III Sustaining Analytics Success 349 Chapter 11 Actioning Analytics 351 Chapter 12 Core Competencies for Analytics Teams 386 Chapter 13 The Future of Analytics 424 About the Author 433 About the Companion Web Site 435 Index 437

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Book SynopsisCreate positive and lasting change in your life with proven concepts from The Coffee Bean In How to be a Coffee Bean, bestselling coauthors of The Coffee Bean, Jon Gordon and Damon West, present 111 simple and effective strategies to help you lead a coffee bean lifestyleone full of healthy habits, encouragement, and genuine happiness. From athletes to students and executives, countless individuals have been inspired by The Coffee Bean message. Now, How to be a Coffee Bean teaches you how to put The Coffee Bean philosophy into action to help you create real and lasting change in your life. How to be a Coffee Bean presents thought-provoking ideas to help you create positive change, including: How to fuel your mind, body, and soul to energize yourself and othersHow to make a difference in the lives of others every dayHow to look for opportunities to be a messenger of hope and perseverance through your background, experiences, successes, and failuresEasy to implement, practical, proven, and highly effective, How to be a Coffee Bean shows you how to put the powerful lessons from The Coffee Bean into practice. It's a must-read for anyone looking to live their best life and impact and transform the people and environment around them.Table of ContentsPrologue xi 1 Create from the Inside Out, Not the Outside In 3 2 Be a Big Dose of Vitamin C, Instead of a Germ 5 3 Smile 7 4 Neutralize Energy Vampires 9 5 Be a Thermostat, Not a Thermometer 11 6 Turn Challenges into Opportunities 13 7 Learn from Failure 15 8 Take Accountability and Make Amends 17 9 Live in the Moment 19 10 Practice Servant Leadership 21 11 Encourage Others 23 12 Work out Mentally Each Day 25 13 Take a Thank You Walk 27 14 Live with Faith, Not Fear 29 15 Have a “Get to” Mindset 31 16 Help Someone Be Successful 33 17 Shout Praise and Whisper Criticism 35 18 Don’t Be Bitter, Get Better 37 19 Be Great Today 39 20 Control What You Can Control 41 21 Put in the Work 43 22 Care More 45 23 Be Vulnerable 47 24 Be a Great Listener 49 25 Value Time 51 26 Take a Personal Inventory 53 27 Clear the Clutter 55 28 Practice Empathy 57 29 Give Without Keeping Score 59 30 Add Value 61 31 Lead with Love, Not an Agenda 63 32 Be a Connector 65 33 Write Thank You Notes 67 34 Choose to Forgive 69 35 Love Tough 71 36 Laugh out Loud 73 37 Use Your Gifts for a Bigger Purpose 75 38 Be Positive, Especially on Difficult Days 77 39 Don’t Let Negativity Sour Your Situation 79 40 Embrace Change 81 41 Enjoy the Ride 83 42 Look for the Good 85 43 Don’t Chase Success 87 44 Get Excited about Life 89 45 Rise and Shine 91 46 Believe in Miracles 93 47 Remember That You Are a Miracle 95 48 Don’t Seek Happiness 97 49 Be Kind 99 50 Compliment Someone 101 51 Spread Positive Gossip 103 52 Think Like a Rookie 105 53 Be a Possibility Thinker 107 54 Don’t Rush the Future 109 55 Choose Positive Thinking 111 56 Be an Over- Believer 113 57 See Life as a Gift 115 58 Say Please and Thank You 117 59 Be Demanding, Not Demeaning 119 60 Live with Integrity 121 61 Delete Negativity 123 62 Pray and Meditate 125 63 Love the Process 127 64 Fuel Your Life with Purpose 129 65 Love Serve Care 131 66 Talk to Yourself 133 67 Remember When You Succeeded 135 68 Tap into the Power of Perspective 137 69 Be a Problem Solver 139 70 Focus on Solutions, Not Complaints 141 71 Leave a Place Better than You Found It 143 72 Be a Great Team Member 145 73 Communicate Responsively 147 74 Build a Great Team 149 75 Wake up Unplugged 151 76 Use “I Am” Statements 153 77 Have a Windshield Mentality 155 78 Be Humble and Hungry 157 79 Make the Next Opportunity Great 159 80 Make Life a Mission Trip 161 81 Look to Be Useful 163 82 Don’t Overthink 165 83 Keep Getting Up 167 84 Be a Truth Seeker 169 85 Be a Lifelong Student 171 86 Pay It Forward 173 87 Have No Enemies 175 88 Face Your Fears 177 89 Stay Calm When Communicating 179 90 Laugh at Yourself 181 91 Read Books 183 92 See the Best in People 185 93 See Potential, Not Limitations 187 94 Have an Abundant Mindset 189 95 Tell Me Something Good 191 96 Be a Hero 193 97 Have Only Good Days 195 98 Be You 197 99 Meet People Where They Are 199 100 Be Present 201 101 Be Punctual 203 102 Be Prepared 205 103 Become a Love Magnet 207 104 Rise above Your Circumstances 209 105 Remember Where You Came From 211 106 Believe People Can Change 213 107 Don’t Let Critics into Your Head and Don’t Let Praise Go to Your Head 215 108 Keep Your Vision Alive 217 109 Give Yourself Credit 219 110 Take the High Road 221 111 Finish Strong 223 Other Books by Jon Gordon 224 Other Books by Damon West 234

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Book SynopsisGreat relationships don''t happen by accidentthey take commitment, hard work, and grit Bestselling author Jon Gordon is back with another life-affirming book. This time, he teams up with Kathryn Gordon, his wife of 23 years, for a look at what it takes to build strong relationships. In Relationship Grit, the Gordons reveal what brought them together, what kept them together through difficult times, and what continues to sustain their love and passion for one another to this day. They candidly share their mistakes, decisions that almost destroyed their marriage, and successes so you can learn from their experiences and make your relationship stronger. If you''re a fan of Jon Gordon''s work, you will enjoy learning about the man behind the message, as he and Kathryn share the intimate details of their life together. The direct, transparent, and personal style will draw you in and help you see that, if you are dealing with a challenge in your life and relatiTable of ContentsIntroduction xi 1 G = God 1 Magical Moments (Jon) 3 Persistence Pays Off (Kathryn) 4 A Divine Appointment (Jon) 6 A Deeper Connection (Kathryn) 7 A Triple-Braided Cord (Jon) 8 2 R = Resolve 11 From Fantasy to Reality (Kathryn) 13 Issues of the Past (Jon) 14 It Takes Two (Kathryn) 16 Buying a House (Jon) 18 Ain’t No Stopping Us (Kathryn) 19 Big Decisions (Jon) 20 We’re Having a Baby (Kathryn) 21 A Living Hell (Kathryn) 22 Busy, Stressed, and Selfish (Jon) 27 Why I Stayed (Kathryn) 28 Chasing Success (Jon) 30 Making the Move (Jon) 32 Whatever It Takes (Kathryn) 34 Miracles (Jon) 35 I Was Ready to Leave Him (Kathryn) 37 The Ultimatum (Jon) 38 A Defining Moment (Jon) 39 You Have to Be Willing to Change (Jon) 40 3 I = Invest 43 Invest Instead of Consume (Jon) 45 Don’t Keep Score (Kathryn) 47 Communicate, Communicate, Communicate (Kathryn) 48 The Curse of Expectations (Kathryn) 50 Appreciate Your Differences (Jon) 52 Shared Vision and Purpose (Kathryn) 53 Common Bonds (Kathryn) 54 There’s No Plan B (Jon) 56 All In (Kathryn) 59 Choosing Faith (Jon) 60 When You Change, the Relationship Changes (Kathryn) 63 Hopping on the Energy Bus (Jon) 64 Support Instead of Limit (Kathryn) 70 Encourage Instead of Compete (Kathryn) 71 The 4 Cs (Jon) 72 4 T = Together 77 Going Deeper (Kathryn) 79 Invest in the Root If You Want the Fruit (Jon) 80 Clearing Out the Weeds (Jon) 82 The Truth Hurts (Kathryn) 83 A Special Prayer (Jon) 84 Forgiveness (Kathryn) 87 What You Uncover, God Will Cover (Jon) 88 A Covenant (Kathryn) 88 The 5 Ds (Jon) 90 Compliment Each Other (Kathryn) 93 Focus on What They Are Doing Right (Jon) 95 Make Her Your Queen (Jon) 96 Make Him Your King (Kathryn) 97 Be Open to Feedback (Jon) 98 Team Meetings (Kathryn) 99 Give Each Other Space (Jon) 101 Create Space to Grow (Kathryn) 101 Serve (Jon) 103 Make Your Relationship a Priority (Kathryn) 108 Find Your Rhythm (Jon) 109 Stronger Together (Kathryn) 112 There is No Perfect Formula (Jon) 115 The Right Words at the Right Time (Kathryn) 116 11 Quick Tips for a Great Relationship (Kathryn) 117 11 Quick Tips for a Great Relationship (Jon) 120 Discussion Questions 127 Prayer 129 Anniversary Cards 130 Acknowledgments 133 About the Authors 134 Other Books by Jon Gordon 135

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Book SynopsisIt is the year 2017 and gender equality and women thriving in work place without fear of sexual harassment or discrimination is the #1 unsolved social issue of our time. Better Together: 8 Ways Working with Women Leads to Extraordinary Products and Profits offers a rare and startling look at the business world through the lens of an expert looking in and plots out how ALL types of businesses can gain a competitive advantage and excel past competitors by simply nurturing an equal blend of men and women on leadership teams and staff.It focuses on powerful and implementable solutions that any CEO, manager, or team leader can put to use to ensure that women thrive within the organization, leading to the business being more successful, customers happier, and employees more fulfilled. Author Jonathan Sposato knows the challenges facing women in startup tech and venture capital today because he specifically builds his companies with-out those obstacles. He credits the unprecedented succTable of ContentsForeword ix With Grace Kahng xi About the Author xiii Introduction xv Sister, Where Art Thou? xv What Do I Know about Women? xvii It’s Personal xix I Know We Can Do Better xxiii Straight Talk: Maria Hess xxiv Chapter 1 Men Must Change 1 Welcome to Man Island 3 The Sad Truth of the Here and Now 4 And It’s Complicated 8 The Bigger Picture 10 One Small Step for Womankind 11 Night of the Living Bros 15 Women Don’t Get Funded 16 Getting Harassed is Part of the Hustle 18 Men Must Be Part of the Solution 24 Be a Change Master 26 Straight Talk: Lisa Conquergood 28 Chapter 2 Solution 1: Not Enough Women? Look Harder 29 Look Harder Part A: Top of the Funnel 30 What’s in a Name? Anonymize Resumes 30 Look Harder Part B: Minding the Gap 32 Stacking the Loop and Mining for Diamonds 35 Set Explicit Diversity Goals, Then Mirror Your Interview Loop to Match 37 Pay Big Bonuses for Employee Referrals of Candidates from Underrepresented Backgrounds 40 Mining for Diamonds and “Custom Grooming” 41 Straight Talk: Lisa Maki 47 Chapter 3 Solution 2: In It to Win It: Supporting Women’s Development 49 Reverse Mentoring 49 Increasing Female Visibility 54 Straight Talk: Eugenia Harvey 63 Straight Talk: Maria Hess 64 Chapter 4 Solution 3: Listen Louder 65 Dragon Slayers and Deliberators 66 Star Shooters and Stratosphere Blasters 68 Identical Pitches Yield Biased Results 70 How Men Can Change the Way They Listen 72 Straight Talk: Karen Cooper 80 Straight Talk: Susannah Malarkey 81 Chapter 5 Solution 4: Creating a Family-Forward Culture 83 One: No Meetings before 9:00 a.m. 86 Two: Men Should Take Just as Much Parental Leave as Women 89 Three: Shut Down Email at Night 92 Four: Create Family-Friendly Spaces, Not Bro-Friendly Spaces 96 Straight Talk: Christina Watt 105 Straight Talk: Dr. Tejal Desai 106 Chapter 6 Solution 5: Just Say No: High Performance Should Not Trump Bad Behavior 107 Caught between a Rock and a Hard Place 108 How Long Has This Been Happening? 109 Reid Hoffman 112 The Cost of Ignoring the Problem 113 D&I: Hire a Diversity and Inclusion Director 114 Words Can Change the World: Say “No” to Bad Behavior Regardless of Performance Level 115 But Wait, There’s More 118 Straight Talk: Laura Parmer Lohan 120 Chapter 7 Solution 6: Adopt the ERA at Your Company—Because Your Country Didn’t 121 Revenge of the Housewife 124 Revive the Equal Rights Amendment: Ratify Now 129 All is Not Lost 132 Straight Talk: Melody McCloskey 135 Chapter 8 Solution 7: Stand Together or Fall Apart 137 Touching the Third Rail 139 Great Expectations: Case Study 142 It’s Really Not Personal 145 Come Together: Right Now! 147 Our Unique Strengths as Women 148 Straight Talk: Debbie Landa 151 Straight Talk: Shelley Ross 152 Chapter 9 Solution 8: The Future: Raising Better Men 153 Show That Mom is Incredible and Strong 156 Communicate Differently at Home 157 Break Out of the Man Box and Call Out Bro Behavior 158 Show Him That Things That Are Traditionally “Feminine” Are Not “Less Than,” or Off-Limits 159 Show Him New Heroes, Stories That Include Women and Girls 160 Straight Talk: Grace Kahng 162 Chapter 10 Final Thoughts 163 A Note from Niniane Wang 165 Endnotes 167 Acknowledgments 169 The Better Together Pledge 171 Index 173

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Book SynopsisSuccessfully cope with day-to-day problemsand find joy along the way The Business of Joy provides you with an abundance of practical and immediately applicable life-changing ideas and inspirational, thought-provoking, and entertaining stories and quotesin an instant. Each chapter is designed to be read and absorbed in approximately 60 seconds, offering you Golden Nuggets and Joy Gems that will help make positive, lasting change. Inside, you get an abundance of time-tested formulas that can instantly be used to solve common and uncommon day-to-day issues. This, in and of itself, will help to better yourself today, with work and life moving at the lightning speed of thought. Find unique coping mechanisms when facing adversity Benefit from tangible, motivational, and self-management tools to forge ahead Keep perspective regardless of circumstance Build a sturdy foundation for positive culture and change WTable of ContentsDon’t Read This Book Warning! Foreword Preface Gratitude Part 1 1. The Purple Break 2. AFA – All the Way! Always Flexible and Adaptable 3. Salt the Hay – Find a Way 4. Say Good-Bye to Your WAFs Worry, Anxiety and Fear 5. Prevent, Acknowledge and Release (PAR) 6. Now is Perfect The Critical Time is NOW! 7. 4–4–6 Breathing 8. The Ogive Curve Managing the Ups and Downs of Your Day 9. The House of MAD, GLAD, SAD and SCARED 10. Pay Your R.E.N.T Every Day Rest, Exercise, Nutrition and Thoughts 11. More on Flooding 12. R.E.N.T Assessment 13. What’s the “One Thing”? Part 2 14. The Velvet Hammer 15. Language of the Lands 16. Speaking the Language of the Lands 17. Listening = Integrity and The Listening Quiz 18. The Plus, Plus, Dash. 19. The Words Matter Movement 20. The Happiness Alphabet 21. Presentation is EVERYTHING! 22. Because of You 23. Meditation 24. Bankruptcy, Cancer and Heart Attack 25. Bee Stinger Out 26. What’s Your ‘One Thing?’ Part 3 27. Abduction 28. Lost and Lonely 29. Confusion is the Step Before Clarity During Change 30. America’s Got Talent 31. Crazy Calls—The White House Story (Part 1) 32. Follow the Hunch – See Where it Leads 33. Carpe Diem! Seize the Day by Seizing Opportunity 34. The 25 Best Sales Interview Questions and Answers 35. Interviewing Essentials 36. The Critical Time is NOW! (But First Coffee) 37. Clutter Free! 38. What’s Your “One Thing”? Part 4 39. Take Action! Embody the CCC Corporate Culture Code 40. The White House Story (Part 2) 41. It Will Never Be Yesterday 42. Persistence of Perception 43. The 3 Magic Secrets to Living a Happy Life 44. What’s Your “One Thing”? Final thoughts and Parting gifts! The Joy Glossary Index

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Book SynopsisHarness your company's incumbent advantages to win the digital disruption game Goliath's Revenge is the practical guide for how executives and aspiring leaders of established companies can run the Silicon Valley playbook for themselves and capitalize on digital disruption. Technologies like artificial intelligence, robotics, internet of things, blockchain, and immersive experiences are changing the basis of competition in every industry. New competitors are emerging while traditional ones are falling behind. Periods of intense change provide remarkable opportunities. Goliath's Revenge delivers an insider's view of how industry leaders like General Motors, NASA, The Weather Channel, Hitachi, Mastercard, Proctor & Gamble, Penn Medicine, Discovery, and Cisco are accelerating innovation, building new skills, and disrupting themselves to come out stronger in this post-digital age. Learn how to leverage your company's scale, reach, data, and expertise toTable of ContentsForeword ix Chapter 1 How Much Time Do You Have? 1 Chapter 2 The Incumbent’s Advantage 23 Chapter 3 Winner Takes Most 39 Chapter 4 Rule 1: Deliver Step-Change Customer Outcomes 61 Chapter 5 Rule 2: Pursue Big I and Little I Innovation 83 Chapter 6 Rule 3: Use Your Data as Currency 105 Chapter 7 Rule 4: Accelerate through Innovation Networks 127 Chapter 8 Rule 5: Value Talent over Technology 147 Chapter 9 Rule 6: Reframe Your Purpose 175 Chapter 10 Company View: Your Disruptor’s Playbook 199 Chapter 11 Career View: Disrupt Yourself 227 Appendix Goliath’s Revenge Rule Templates 249 About the Authors 259 Index 261

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Book SynopsisEliminate sexual harassment, unconscious bias, ethical lapses and other HR nightmares! Companies spend millions on legal compliance training and initiatives to eliminate workplace drama and the resulting low morale and lawsuits, but don't always get the results they want. Most organizations understand that simply checking legal compliance boxes around sexual harassment, bias, etc. isn't enough, but are at a loss on how to implement solutions, especially in today's post-#MeToo world. Patti Perez is an attorney, HR expert, trainer, and former state regulator, who has conducted over 1,200 workplace investigations. In this unique book, she explains the secret to avoiding all forms of drama, legal exposure, and low morale: A healthy workplace culture. Patti combines the lessons learned from 25 years of professional experience with robust data from behavioral science research to debunk common myths, including the belief that a focus on legal compliance leads to a healTable of ContentsForeword xv Acknowledgments xvii About the Author xxi Introduction xxiii Part I Diagnosis Drama: What You Can Do to Identify, Prevent, and Fix Workplace Drama 1 Chapter 1 How to Blow Up an Organization (and Rise from the Ashes) 3 #WorkplaceDrama: Identifying Problematic Behavior 4 Root Causes of Workplace Drama 6 Legal Compliance: Friend or Foe? 11 The #1 Culture Problem in Organizations: A Lack of Authenticity 13 The Courage to Be Different (and Therefore Effective): Focus on the Good 16 Chapter 2 Why Is Sexual Harassment Still a Thing and What We Must Do to Fix It 17 The Road to #MeToo 18 Are We All on the Same Page? Key Legal Definitions and Clarifications 20 Leading Predictors of Workplace Sexual Harassment 28 Other Factors That Contribute to Sexual Harassment 34 Sexual Harassment: The Cure 39 Chapter 3 Diversity, Inclusion, and Belonging . . . Not Just PC BS 45 Unconscious Bias Explained 46 D, I, & B . . . What’s the Difference (and Why Does it Matter)? 53 Best Practices and Emerging Trends for Creating, Executing, and Selling Your Initiative 56 Chapter 4 Ethics Lapses: They’re More Common Than You Think 69 Where Ethics Lapses Begin 69 Leading Causes and Warning Signs of Unethical Behavior at the Corporate Level 70 Best Prevention Techniques 76 Part II “Hiking” to the Top of the Healthy Workplace Culture Pyramid 81 Chapter 5 Reaching the Top of the Healthy Workplace Culture Pyramid: The Three Fs 83 Getting Started 84 Fearlessness 84 Fairness 90 Freedom 95 Why Your Hike Requires Measuring Risk and Opportunity 99 Chapter 6 Anticipating and Preparing for Drama-Causing Events 101 Anticipating Workplace Drama 101 Leading Drama Producer: Corporate Change 102 Leading Drama Producer: Faulty Processes that Lead to Poor Decision-Making 111 Leading Drama Producer: Failure to Observe, Analyze, and Course-Correct 118 Chapter 7 Make Your Journey Easier: Choose the Less Treacherous Path 121 What We Can Learn from Companies That Embrace a Safety Culture 122 Translating Safety Accomplishments to Achieve a Healthy Workplace Culture 124 Accident/Injury Reduction versus Drama Reduction: A Side-by-Side Comparison 130 Chapter 8 Reduce Drama Through Precise and Persuasive Communication 139 The Most Common Communication Failures That Lead to Drama 139 Improve Your Emotional Intelligence to Communicate More Precisely 141 Using Emotional Intelligence to Keep Drama Away 145 The Cassandra Curse: How Not to Be Persuasive 150 Breaking the Curse: How to Be More Persuasive 153 Part III A DIY Roadmap for Creating and Maintaining a Drama-Free Culture 159 Chapter 9 Policies, Schmolicies . . . How to Write and Enforce the Right Rules 161 Policies Should Set Expectations, Not Restrict Freedom 162 Top 10 Mistakes in a Typical Sexual Harassment Prevention Policy 166 Say Goodbye to Legal Jargon and Hello to Clarity and Positivity 172 Chapter 10 Your Step-by-Step Guide to Designing and Delivering Effective Workplace Training 179 What’s Kept Training from Moving the Needle? 180 What Does Work? 181 Step-by-Step Guide to Implementing a Successful Training Program 185 Chapter 11 How to Effectively Investigate and Resolve Claims of Workplace Misconduct 199 Best Practices for Getting Started 200 The Qualities of an Excellent Workplace Sleuth 201 Determining Whether a Full Investigation Is Necessary 203 Conducting Investigations That Get to the Truth and Fix Problems: A Step-by-Step Guide 205 Appendix: Supporting Documents for Conducting Investigations 227 Index 239

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Book SynopsisThe successful entrepreneur's guide to accelerating growth Daring to Compete offers real-world strategies to accelerate the growth of your business and secure your place as a market leader. This expert guide is the result of years of comprehensive research and experience from global professional services organization EY, originator of the celebrated Entrepreneur Of The Year program. Employing its worldwide reach and extensive network of successful entrepreneurs, EY has developed a model of sustainable business developmentThe 7 Drivers of GrowthTM. This innovative and highly effective approach to strategic growth is an invaluable resource for high-growth businesses, entrepreneurs, and start-ups. Favoring practical strategies over abstract theories, this book provides clear guidance on the Customer; Funding and Finance; Transactions and Alliances; Risk; People, Behaviors, and Culture; Digital Technology and Analytics; and Operations. This book brings thTable of ContentsAcknowledgments xi Preface xiii Part 1 Daring to compete – understanding the DNA of entrepreneurs 1 Chapter 1 What is the EY Entrepreneur Of The Year? 5 Chapter 2 What are the EY 7 Drivers of GrowthTM? 9 Chapter 3 Do you have the E-gene? 15 Part 2 What success looks like: 15 stories from the “Winner’s Circle” 35 Chapter 4 Entrepreneurs based in the Americas 39 Chapter 5 Entrepreneurs based in Asia Pacific 71 Chapter 6 Entrepreneurs based in the United Kingdom, Europe 101 Part 3 Understanding EY’s 7 Drivers of Growth 119 Chapter 7 Driver #1: Customer – “No customers, no business” 125 Chapter 8 Driver #2: People, Behaviors, and Culture – “Cutting stone or building a cathedral?” 137 Chapter 9 Driver #3: Digital Technology and Analytics – “The new industrial revolution” 149 Chapter 10 Driver #4: Operations – “From surviving to thriving” 159 Chapter 11 Driver #5: Funding and Finance – “Failing to plan is planning to fail” 173 Chapter 12 Driver #6: Transactions and Alliances – “Right transaction, right price, right time” 187 Chapter 13 Driver #7: Risk – “Threat or opportunity” 203 Part 4 Traits, skills, and the importance of intuition 213 Chapter 14 World-class Entrepreneurs and building sustainable market-leading companies 217 Appendix 233 About the Authors 235 About EY 239 Index 241

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Book SynopsisCreate loyal, engaged and results focused teams and organizations using a practical five-part servant leadership formula. Think of a world where people go to work completely engaged, are inspired to do more than they ever thought possible, remain 100% loyal to the teams and organizations they belong to, are achieving mind-blowing results, and gladly and even passionately follow their leader's direction. Is that a world you want to be a part of? The reality is you really can! However, it's not the world most people and leaders currently live in. When employees were asked in a Gallup poll whether their supervisor or anyone else at work cared about them, only 4 out of 10 strongly agreed with that statement. That is a startling number. We have a lot of work to do. Old leadership practices don't work anymore. In his work with hundreds of leaders and teams, Michael Rogers has created a practical approach to leadership that works. It is the Care to Lead LTable of ContentsIntroduction 1 1 Serve 9 Selflessness 11 Service Unlocks Leadership 14 Service Changes Hearts, and Changed Hearts Change People, Teams, and Organizations 16 The Magic of Service (The Service Effect) 22 Service to Results 29 The Practice of Service 32 Acts of Service 41 Service Impacts 45 Serve First, Lead Second 47 2 Open (Up) 51 Safety First 53 Opening Up 55 You Go First 57 No One is Perfect 60 Norms to Perform 70 Support, Encourage, and Mine 74 3 Nurture 79 When Nurturing Takes a Wrong Turn 82 Cookie Cutter Management 83 Move Up, Over, or Off 85 Care More about Those You Lead than What You Fear 100 Roll Up Your Sleeves 103 You Can’t Nurture if You Don’t Make an Effort to Understand 118 4 Inspire 127 The Where, Why, and How 131 Up Your Expectations 148 Positive Leaders Inspire Positive Results 150 Recognition and Rewards 161 Celebrate, Celebrate, Celebrate 164 Thank You! 168 Walk the Talk 171 Talk the Walk 175 5 Commit 185 Commitment to Becoming a Care to Lead Leader 188 Growth is Not Optional 189 The Five-Minute University 190 What’s the Plan? 192 Conclusion 193 Acknowledgments 197 About the Author 199 Index 201

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Book SynopsisA state-of-the-art psychological perspective on team working and collaborative organizational processes This handbook makes a unique contribution to organizational psychology and HRM by providing comprehensive international coverage of the contemporary field of team working and collaborative organizational processes. It provides critical reviews of key topics related to teams including design, diversity, leadership, trust processes and performance measurement, drawing on the work of leading thinkers including Linda Argote, Neal Ashkanasy, Robert Kraut, Floor Rink and Daan van Knippenberg.Table of ContentsAbout the Editors vii About the Contributors ix Foreword xvii Series Preface xix Supported Charity: Railway Children xxi Introduction 1 1 The Psychology of Teamwork and Collaborative Processes 3Eduardo Salas, Ramón Rico, and Jonathan Passmore Part I Overview of Team Effectiveness 13 2 Factors that Influence Teamwork 15Julie V. Dinh and Eduardo Salas 3 Team Performance in Knowledge Work 43Daniel J. Slyngstad, Gia DeMichele, and Maritza R. Salazar 4 Transnational Team Effectiveness 73Dana Verhoeven, Tiffany Cooper, Michelle Flynn, and Marissa L. Shuffler Part II Antecedents to Team Effectiveness 103 5 Team Design 105John L. Cordery and Amy W. Tian 6 Team Composition 129Mikhail A. Wolfson and John E. Mathieu 7 Team Diversity 151Bertolt Meyer 8 Change in Organizational Work Teams 177Floor Rink, Aimée A. Kane, Naomi Ellemers, and Gerben van der Vegt 9 Status Effects on Teams 195Kun Luan, Qiong‐Jing Hu, and Xiao‐Yun Xie 10 Cross‐Cultural Teams 219Ningyu Tang and Yumei Wang Part III Team Effectiveness: Processes, Emerging States and Mediators 243 11 Teamwork Processes and Emergent States 245Rebecca Grossman, Sarit B. Friedman, and Suman Kalra 12 Team Decision Making 271Tom W. Reader 13 Teamwork under Stress 297Aaron S. Dietz, James E. Driskell, Mary Jane Sierra, Sallie J. Weaver, Tripp Driskell, and Eduardo Salas 14 Conflict in Teams 317Lindred L. Greer and Jennifer E. Dannals 15 Team Leadership 345Daan van Knippenberg 16 Team Cognition: Team Mental Models and Situation Awareness 369Susan Mohammed, Katherine Hamilton, Miriam Sánchez‐Manzanares, and Ramón Rico 17 Team Trust 393Ana Cristina Costa, and Neil Anderson 18 Psychological Contracts in Teams 417Carlos‐María Alcover, Ramón Rico, William H. Turnley, and Mark C. Bolino 19 Affect and Creativity in Work Teams 441March L. To, Neal M. Ashkanasy, and Cynthia D. Fisher 20 Team Reflexivity and Innovation 459Michaéla C. Schippers, Michael A. West, and Amy C. Edmondson Part IV Team Effectiveness Tools and Outputs 479 21 Team Performance Measurement 481Michael A. Rosen and Aaron S. Dietz 22 Developing and Managing Teams 503Charles P. R. Scott and Jessica L. Wildman 23 Team Performance in Extreme Environments 531William B. Vessey and Lauren B. Landon 24 Team Development Interventions 555Deborah DiazGranados, Marissa L. Shuffler, Jesse A. Wingate, and Eduardo Salas Part V The Future of Teams 587 25 The Future of Teams 589Michael A. West Index 597

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Book SynopsisTable of ContentsForeword xi Definition of Career Transition xiii Introduction 1 Part One 11 Chapter 1: Serving as a People Leader Is a Privilege, Not a Rite of Passage 13 Chapter 2: Taking Stock of Your Experiences 25 Part Two 41 Chapter 3: Core Values Are the Essence of What Make You Happy 43 Chapter 4: Setting Long-Term and Short-Term Career Goals 57 Chapter 5: Addressing Where You Are, So You Are Ready for Where You Want to Go 73 Chapter 6: Relationships Are Still Everything 85 Part Three 101 Chapter 7: Building Your Career Strategy 103 Chapter 8: Your Personal and Professional “Experience” – A Deeper Look into Personal and Professional Branding 117 Part Four 129 Chapter 9: How to Bring It All Together and Put It Out in the World 131 Chapter 10: Embracing Your Voice in the Workplace 143 Chapter 11: The Truth about Salary Negotiation 155 Chapter 12: How to Know When It’s Time to Go 173 Chapter 13: Put It All Together 185 Acknowledgments 197 Index 199

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Book SynopsisBuild a cohesive and high-performing virtual team with this fantastic resource full of actionable advice and practical tips Engaging Virtual Meetings: Openers, Games, and Activities for Communication, Morale, and Trust offers concrete strategies and practical tips for bringing teams together across the digital divide. While many struggle to build teams in a virtual environment, accomplished author John Chen has found ways to create team cohesion, promote engagement, and increase virtual participation. In Engaging Virtual Meetings, he shares these methods with you, and also: Describesvirtual tools for promoting effective teamwork, like the Participant MapTeaches you to optimize your teleconference setup for ideal audio and videoIllustrates ways to apply these methods in any virtual environment, including Zoom, Microsoft Teams, and moreExplores how to debrief your participants to improve your methods over time Perfect for anyone working in or with the increasingly prevalent virtual environment, Engaging Virtual Meetings is a great addition to the bookshelves of anyone interested in how to create and build engagement in team settings of all kinds.Table of ContentsAcknowledgments xi Introduction: Virtual Meetings Don’t Have to Suck xvBy Ed Cohen Part 1 Principles and Preparation for Engaging Virtual Meetings 1 Chapter 1 The ENGAGE Method for Leading Great Meetings 3 A Brief Overview of the ENGAGE Method 3 The ENGAGE Method in Depth 5 Check-in 5 Chapter 2 Preparing for Virtual Meetings 15 Good Looks—The Virtual Presence Primer 15 The Engaging Virtual Meeting Speaker Checklist 19 Chapter 3 Psychological Safety: How to Get the Quiet Attendees (and everyone else) to Engage 25 Chapter 4 Managing Participants 31 Mute and Unmute Audio and Video 31 Make Host 34 Make Co-Host 35 Rename 36 Mute All 36 Unmute All 37 Mute/Unmute Participants on Entry 38 Disallow/Allow Participants to Unmute Themselves 39 Remove 41 Raise Hand 42 Yes/No 43 Go Slower/Go Faster 44 Dislike/Like 45 Clap 46 Need a Break 47 Away 48 Clear All 49 Chapter 5 Virtual Engagement Tools 51 Chat 52 Private Chat 53 Breakouts 55 Reactions 62 Record 64 Share Video 64 Share Whiteboard 67 Share iPhone/iPad 69 Polling 74 Company-Wide Chat (only available in Microsoft Teams) 81 Channels (only available in Microsoft Teams) 82 Teams Apps (only available in Microsoft Teams) 83 Chapter 6 Security 85 Require Passwords 86 Turn Screen Sharing Off 88 Enable the Waiting Room 90 Require Registration 95 Lock Your Meeting 96 Control Your Meeting’s Chat 97 Secure File Transfer 97 Part 2 Openers, Games, and Activities for Communication, Morale, and Trust 101 Chapter 7 Openers 103 Why Use Openers? 103 Open with a Check-in Question 106 Check-in 107 Video Openers 110 Matching and Mirroring Openers 113 Virtual Meeting Nametag Openers 118 Chat Openers 121 Chapter 8 Activities for Communication, Morale, and Trust 125 “Yes, and . . .”—Accept Attendees’ Ideas and Improve Communication 126 Three-Headed Consultant—Communicating One Word at a Time 127 A to Z—Teaching Why Your Meeting Needs a System 128 Alpha Names—A Networking Activity to Learn Everyone’s Name 129 Last Team Texting—Sharing Valuable Information 131 PechaKucha (peh-chak-cha)—Present in Just 6 Minutes 40 Seconds 133 PowerPoint Karaoke—Improving Improvisation 134 Blind Tangrams—Do Not Assume in Your Communication 135 Broken Squares—Giving is Better Than Getting for Engaging Meetings 137 Trust Grid—Mapping and Improving Trust 139 The Johari Window—Discover Attendee Blind Spots 142 1 CACHE—Make Decisions Faster and Stick Longer 144 Chapter 9 Collab—Work Well with Others 149 Simultaneous Editing—Creating a Case Study 150 Towers of Hanoi—Build a Tower, Build a Team 152 Grid Unlock—How to Work Together to Solve Problems 153 Meeting Mine Field—Collaborating to Complete a Goal 155 Poll Survivor—Setting Meeting Priorities and Making Hard Decisions 157 Chapter 10 End Your Meeting on a High Note 161 Applause—Celebrating Together 162 Kudos—Acknowledging Attendees 162 I Commit . . .—Public Commitment to Change 163 Just Three Words—Powerful Closure Quickly 164 Call and Response—High Energy, Engaging All 165 The Last Word—The Final Statement of Your Meeting 166 Draw—A Picture is Worth a Thousand Words 167 Q&A—Questions and Answers 169 After Hours—The Party After the Party 169 One Thing Better—Improving 1% at a Time 170 Plus-Delta—What Did You Like? What Could Be Even Better? 173 WWW—What, So What, Now What? 174 Chapter 11 Fun and Games for High-Performing Teams 175 Happy Hour—Share a Beverage Together 177 Charades—Improving Your Nonverbal Communication 179 Reverse Charades—Improving Everybody’s Nonverbal Communication 179 Hat Day—Fun on Your Head 180 Pajama Day—Work in Your Jammies 182 Virtual Backgrounds—Your Setting Can Create Pure Laughs to Serious Business 183 Yoga—Stretch and Breathe 187 Dance Party—Freedom of Creativity 189 Karaoke—Sing a Song 192 Book Club—You Get a Book 195 Movie Night—Better Than the Drive-in 197 Talent Show—Your Meeting’s Got Talent 198 Dinner Party—Celebrate and Learn More About Each Other 198 Trivia Night—What Do You Know? 199 Where in the World—International Networking 200 Memory Match Breakouts—Learn Where to Look 202 Poker Tournament—I’m All In! 202 Chapter 12 Innovation 205 100 Uses—Use Something in Ways Not Intended 206 Post-its—Virtual Brainstorming 206 Add One Line—Adding Creativity 207 Move One Line—Creativity with More Than One Solution 210 License Plates—Innovative Communication with Few Characters 213 Office Move—Working Together to Switch Places 214 Part 3 Leading Large Virtual Meetings and Conferences 219 Chapter 13 Tips for Presenters, Trainers, and Sales 221 Engage and Interact with Every Attendee 221 Never Lead a Meeting Alone 222 Good Looks 224 Air Traffic Control 227 Get Productive with Virtual Tools 228 End Your Meeting on a High Note 232 An Example: Engaging Virtual Meetings Training 233 Chapter 14 Tips for Emceeing and Hosting 235 Engage and Interact with Every Attendee 235 Never Lead a Meeting Alone 236 Good Looks 236 Air Traffic Control 236 Get Productive with Virtual Tools 236 End Your Meeting on a High Note 236 Chapter 15 How to Run a Virtual Workshop or Conference 239 Tips for High-Stakes Meetings and Board Retreats 239 Hybrid Board Retreat Tips 240 The Challenge 240 The Solution 241 The Conference 249 The Result 250 Part 4 Advanced Engaging Virtual Meetings 253 Chapter 16 Advanced Tips 255 Annotate—Collaborate by Marking Up Your Shared Screen 255 Remote Control—Give Control to a More Technical Attendee 262 Branding Your Meeting Registration—Connect Registration to Your Company 266 Branding Your Waiting Room—Beautify Your Virtual Lobby 269 Customize Your Video Recording Waiver—Protect Your Company When You Record 272 Record Multiple Video Views—Get the Right Shot from Your Virtual Meeting 275 Microsoft Teams Share PowerPoint—Faster Attendee Review 280 More Advanced Tips 281 Chapter 17 The Future of Engaging Virtual Meetings 283 Suddenly Everyone is Interested 284 Virtual is Here Even If There is a Cure 284 The Hard Stuff is Easy, the Soft Stuff is Hard 285 Think Cinematically 286 Virtual is Going to Innovate Rapidly 287 The Theory of Bandwidth 289 Moving Closer to Reality 290 Endnotes 293 About Geoteaming 299

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Book SynopsisTable of ContentsAcknowledgments xiii Introduction xv Tiny Noticeable Things xv TNTs – The Difference xvi TNTs Shared xvii 1 Customer 1 Old Friend 7 We’re Open 9 Service with a Smile 11 Hot Chocolate Inspiration 14 Good Service x 2 16 Favourite Room 17 Caring at Invicta Court Care Home 19 Growing Customers 24 Happy Shoppers 25 Out of the Hat 26 Salt ‘n’ Pepper 28 Pterodactyl Postal Service 29 Fender Surprise 30 Saw You Coming 32 What, No Macaroons! 33 Pumped Up 34 Singing Conductor 36 Many Happy Returns 37 Memorable Appointment 39 Bon Voyage 40 Out-of-Way Recognition 42 Understated 43 Hear to Help 44 Belated Birthday 47 Food for Thought 49 Feeling Blessed 50 Beyond Our Remit 51 Bulb Blowing 52 Back Down the Pub 53 Problems Owned 55 All okay? 57 Merritt Christmas 59 Scottish Hospitality 60 No Problem 61 Special Requirements 64 Two-Way Street 65 Ice Cream Craving 66 Happy Ever After 67 . . . And Relax! 68 2 Team 71 Take a Break 76 Starfish Difference 78 You’ve been Mugged! 82 Paul’s Tree 84 From the Top 87 My Cuppa Tea 88 Yours Forever 89 Pit Stops 91 Many Hands 95 Caffeine Start 96 Happy Anniversary 97 Welcome 98 Studies Paid Off 99 Small Thing, Big Smile 100 Royal TNT 101 Bowled Over 102 Dziękuję Ci 103 With Love 106 Highflyer 108 From Fran 110 Seasonal Thoughts 112 Father–Daughter Inspiration 113 Mine’s a 99 114 Hugs Online 115 Feeling Appreciated 116 Caring Bosses 118 Sincere Thanks 119 At Home 120 Kosta’s Coffee Mug 122 Sent Home 123 For Everyone 124 Family Business 125 Two Sugars? 126 Mustang Paul 127 The Power of Positive Feedback 128 Passed-On Behaviours 130 On the House 132 Keep on Knocking 134 World Class 136 3 Personal 139 A Gooner’s Thank You 143 Uncle Pete 144 Fossils Found 146 Vicky 148 For Féah 150 A Load Off My Mind 151 Happy Days 152 Kettle’s On 154 Keeping It Clean 155 Hilltop Journey 157 Two-Wheel Therapy 159 Good Samaritan 161 Stranger in the Night 162 Free Parking 163 Merry Christmas 164 For Me 165 Toll Free 167 Why Aye 168 Roadside Assistance 170 No Flowers 171 Good Neighbour 172 Cheers! 173 Sweet Thing to Do 174 Checkout Delight 176 A Personal Conception 177 Inclusive 178 Star Struck 179 The Ultimate Award 180 Our Not-So Tiny Noticeable Thing! 181 4 Covid 183 More Than My Job 186 Inspirational Message 189 Superheroes 191 Selfless 192 Chain Reaction 194 Take a Seat 197 An Original 198 Piece of Cake 200 Workouts to Remember 201 Continued Support 202 Rainbow Effect 204 Pizza Recognition 206 Locked-Down but Engaged 207 Auto Renewal 209 Way to My Heart 210 Dry Plaice 211 Fit for Free 212 Don’t Know You, but We Recognise What You Do 213 Unforgettable 215 Whoever You Are – ‘Thank You’ 216 Forget Me Not 218 Never Too Old 220 My Little Friend 221 Welcome Recognition 223 Not Alone 226 Heroes 227 Is This You? 228 Shop for Free 229 Disney Experience 231 Cyril the Snake 232 Trust 234 Linc Cymru Housing Since Covid 237 One Last One from Me 238 Special Mention for Some Very Special People 240 Lisa and James’s News Update! 242 TNTs Day – April 9th 245 Prize Draw: Win £500 towards a TNT experience! 247 Talking TNTs Podcast 249 TNTs 2 251 About the Author 253

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Book SynopsisDemolish roadblocks, take action, and transform your future No matter what is holding you back, Do It offers a proven solution to actualizing the life you long for. Author and renowned mindset specialist, David Nurse, reveals the nine reasons that you don't take action, how to successfully overcome your personal roadblocks, and the secret to achieving remarkable results. The reason you aren't accomplishing your dreams is not because you don't want to; it's because you don't know how to. And the reason you don't know how to is not because you aren't capable or smart enough. It's simply because youand 99% of the populationhave roadblocks you are completely unaware of. Before you can conquer the enemy, you must identify the enemy. Based on extensive research studies, the science of the heart and mind connection, and captivating examples throughout history, Do It reveals the enemy that is holding you backwhat Nurse caTable of ContentsForeword ix Introduction xiii Chapter 1 The Allodoxaphobic 1 Chapter 2 The Burned 23 Chapter 3 The Inopportune 45 Chapter 4 The Blamer 65 Chapter 5 The Test Believer 89 Chapter 6 The Perfectionist 111 Chapter 7 The Scarciest 133 Chapter 8 The Distracted 155 Chapter 9 The Underestimater 177 Conclusion 201 Bibliography 209 Acknowledgments 215 About the Author 217 Index 219

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Book SynopsisDeliver innovative results like clockwork with this repeatable formula for creativity-on-demand Have you ever sat down at your desk with an impossible deadline or an insurmountable obstacle staring you directly in the face and an expectation that you'll come up with a groundbreaking idea and solution? In Breakthrough, you'll find a powerful framework for bringing innovation and creativity to the surface not just once, but on a regular, daily basis. In Breakthrough, bestselling author, acclaimed speaker, and life optimization coach David Nurse provides an actionable and clearly organized structure for maximizing your breakthrough ideas. Breakthrough outlines easy-to-follow steps for outperforming your potential: An accessible blueprintbacked by scientific data and years of case studies with the top athletes, entrepreneurial minds, and leaders throughout the worldto unlocking your creative potential Conclusive proof that Table of ContentsForeword: Jon Gordon ix Foreword: Taylor Kalupa xiii Introduction xxi Chapter 1 Warm Up: The Breakthrough Formula 1 Stop Solving Problems 4 Eliminate Goals 4 Navigate the How 5 Seize the Formula 6 Embrace the Clock 7 Warm-Up Tool: SNAP 9 Chapter 2 Q1: Hearing Who: Breakthrough Confidence 11 Who Are You Hiding? 13 Who Are You Fooling? 21 Who Can Eat You Alive? 27 Whose Opportunity Is This? 37 Breakthrough Confidence Keys 44 Breakthrough Confidence Tool: Hear It from the Source 44 Chapter 3 Q2: Smelling What: Breakthrough Cooperation 47 What Are Your Heroes Doing? 52 What Do You Value Most in Your Team? 60 What Are You Hating On? 71 What Did You Forget? 79 Breakthrough Cooperation Keys 86 Breakthrough Cooperation Tool: Cultural Compass 86 Chapter 4 Halftime! 91 Halftime Tool: Choose Your Second 92 Chapter 5 Q3: Seeing Where: Breakthrough Service 95 Where Is the Challenge? 97 Where Does Asking Get Anyone? 103 Where Should You Show Up? 115 Where’s the Connection? 120 Breakthrough Service Keys 129 Breakthrough Service Tool: Connection Calculator 130 Chapter 6 Q4: Tasting Why: Breakthrough Purpose 133 Why Drive? 134 Why Process? 139 Why Commit? 145 Why Love? 152 Breakthrough Purpose Keys 157 Breakthrough Purpose Tool: The First Bite 157 Chapter 7 Conclusion: Full-Court Press 161 Acknowledgments 167 Index 169

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Book SynopsisTable of ContentsPreface vii 1 Not knowing 1 2 Beyond book knowledge 19 3 Wisdom and sorrow 37 4 The Golden Rule 51 5 Forgiveness 61 6 Envy 73 7 Greed 85 8 Listening 95 9 Choose your battles wisely 109 10 Courage 121 11 Happiness 135 12 Conclusion 151 About the Author 159 Index 163

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Book SynopsisIn the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.Table of ContentsPreface xxiii Acknowledgments xxv About the Authors xxvii Part 1 Understanding Quality Concepts 1 Differing Perspectives on Quality 2 2 Quality Theory 27 3 Global Supply Chain Quality and International Quality Standards 53 Part 2 Designing and Assuring Quality 4 Strategic Quality Planning 88 5 The Voice of the Customer 113 6 The Voice of the Market 138 7 Quality and Innovation in Product and Process Design 161 8 Designing Quality Services 189 9 Managing Supplier Quality in the Supply Chain 221 Part 3 Implementing Quality 10 The Tools of Quality 238 11 Statistically Based Quality Improvement for Variables 279 12 Statistically Based Quality Improvement for Attributes 318 13 Lean and Six Sigma Management Principles and Tools 341 Part 4 Forever Improving the Quality System 14 Managing Quality Improvement Teams and Projects 386 15 Implementing and Validating the Quality System 419 Appendix A- 1 Glossary G- 1 Index I- 1

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Book SynopsisFINALIST in the award for LEADERSHIP: The Australian Business Book AwardsHack your leadership and improve your approach With rapid change and hybrid workplaces becoming the new way of working, leaders are struggling to achieve their outcomes. How do you stay ahead in the face of constantly shifting priorities, competitors, and deadlines? With this fully revised and updated edition of Leadership Hacks, you'll discover how to cut through the madness and get back to achieving results. Author Scott Stein helps leadersfrom CEOs to frontline managers to small business ownersidentify ways to make a difference to the people they manage and the tasks they undertake. Here, he details proven hacks at every level: personal, one-on-one, team, hybrid and remote. With his tips, shortcuts and advice, you can rise above the daily deluge and make real progress. This is a book for leaders looking for the life, work, and business hacks that will help you m

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Book SynopsisWall Street Journal Bestseller Publisher's Weekly Bestseller Learn to automate your busywork and focus on what really matters In Automate Your Busywork: Do Less, Achieve More, and Save Your Brain for the Big Stuff entrepreneur, founder, and CEO of Jotform Aytekin Tank delivers a can't-miss blueprint to help you make the most of your most precious asset: time. You'll explore what's possible when you offload repetitive tasks, why automation has democratized innovation, and how you can use cheapor even completely freeno-code automation tools to transform your ability to focus on what truly matters in your business and life. In the book, you'll discover: Why the future of business is no-code, and how you can use an automation-first mindset to unlock your productivity potentialHow to move from busywork to less work, and finally to having the time you need to accomplish your most important workHow you can use delegation and automation to achieve timefulness, the state of having enough time A must-read handbook for every entrepreneur, founder, business owner, and freelancer who just doesn't have enough hours in the day, Automate Your Busywork will also earn a place in the libraries of managers, executives, and other business leaders looking to maximize their most valuable resource.Table of ContentsIntroduction 1 The Revolution Will Be Automated 7 Chapter 1 | Automation Fundamentals 13 Identify Your Busywork, Define Your Meaningful Work 14 Trash Your To-Do Lists 17 Introducing the Automation Flywheel 20 Chapter 2 | Divide and Conquer 25 DIVIDE: Learning the Power of Workflows 30 Master Your Workflows, Master Your Work 32 Workflow Candidates 35 Workflow Models 36 Workflow Elements 38 Sorting Out the Steps 40 CONQUER: Spotting and Plotting Workflows 42 Developing an Automation-First Mindset 44 Corralling Your Workflow Candidates 48 Plotting Your Workflows 56 Chapter 3 | Design and Implement 59 DESIGN: The Power of Maps 60 Visualize Your Workflows 61 Workflow Design in Action 66 Two Design Tips 71 Breaking Down Complicated Workflows 74 Common Business Workflows 78 Choosing Workflow Software 87 Elements of a Good Workflow 89 IMPLEMENT: From Design to Deployment 92 Take It Step by Step 94 Start Where You Are 95 Consider the Cloud 96 Choose Recommended Products 98 Conduct a SWOT Analysis 101 Chapter 4 | Refine and Iterate 103 REFINE: Measure What Matters 105 Establish Your KPIs 106 Prioritize Your KPIs 107 Apply Systems Thinking 111 Improve the Outcome, Not the Output 113 Scale Your Expectations 115 ITERATE: Test, Change, and Innovate 117 Tools and Techniques of Process Improvement 117 Continuous Improvement 121 Iteration and Innovation 132 A Final Note About New Solutions 134 Chapter 5 | Design a Life Without Busywork 137 Automate Your Memory 138 Automate Your Peace of Mind 144 Automate Your Communication 150 Automate Your Creativity 157 Automate Your Growth 163 Automate Your Happiness 168 Conclusion 175 Appendix 179 Technology Review Platforms 180 To-Do Lists (Individuals and Teams) 180 Personal Development/Self-Management 181 Communication: Incoming 183 Communication: Outgoing 186 Alerts and Reminders 188 Meetings and Events 189 Managing People 191 HR Concerns 193 Money and Finances (Personal and Business) 194 Content Development and Information Management 196 Online Presence 200 Sales and Marketing 204 Order Fulfillment/Customer Service 207 Miscellaneous Management and Automation 209 Notes 213 About the Author 221 Index 223

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Book SynopsisTable of ContentsAcknowledgments xiii Introduction 1 Part I Think—Rethinking Self-Care at Work 9 1 What If We Have Self-Care All Wrong? 11 2 Power-Pausing 19 3 Unstress to Get Unstuck 31 4 The “FUD” Is Real 43 5 Rethinking Time 59 6 Rethinking Peak Performance 69 7 Rethinking Habits 83 8 Self-Care Is a (Growth) Mindset 95 Part II Engage—The CARE Framework 105 9 It’s Who We Are That Makes Us Great 107 10 Self-Communication 115 11 Self-Awareness 127 12 Self-Responsibility 151 13 Self-Expression 175 Part III ACT—Reclaiming Agency 191 14 ACT with CARE 193 15 “Yes, And. . .Is There More?” 207 16 From Me to We 219 17 The Future Is About Work-Life Quality 233 18 A Culture of CARE® 247 About the Author 261 Index 263

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Book SynopsisCREATE A HIGH-PERFORMING TEAM BY EMPLOYING EFFECTIVE CHANGE MANAGEMENT Do you want to improve your current workplace or organization? Organization Development can teach you what steps you can take to achieve your goals. You'll follow Chuji, a store manager at an automobile company who's been sent to a troubled dealership branch and learn from the challenges he faces as he implements a series of managerial changes only to meet resistance and hostility from employees and leaders. You'll also learn about: How to overcome obstacles and resistance to organizational change How to employ the principles of visibility, communication, and visioning while leveraging the strengths of your team The science of organizational development Managing Change is an indispensable roadmap to effective change management that will help you shift the mindset of your team members from individualism to one focused on the good oTable of ContentsIntroduction 9 Prologue Problems Keep Happening Yet the Workplace Stays the Same Story 1 The Unchanging Workplace 16 1-1 The Human Side of Workplaces and Organizations 34 The Hard and Soft Sides of an Organization / Why Managing the Human Side Is Important 1-2 Technical Problems and Adaptive Challenges 39 There Are Two Sides to a Problem / Common Leader and Manager Mistakes 1-3. Adaptive Challenges and Organization Development 43 Problems in the Human Side Include Adaptive Challenges Part 1 What Is Organization Development? Story 2 Meeting a Supporter of Organization Development 46 2-1 What Exactly Is Organization Development? 65 Organization Development Is a “Label” / Defining Organization Development 2-2 Steps in Organization Development 69 How to Deal with Adaptive Challenges / The Three Steps in Organization Development / Organization Development Step 1: Seeing the Problem / Organization Development Step 2: Serious Discussion / Organization Development Step 3: Building a Future 2-3 What Exactly Is a Discussion? 80 Discussion Means Two-way Communication Where Meaning Is Conveyed / The Four Levels of Two-way Communication / Level 1: Polite Conversation / Level 2: Debate / Level 3: Introspective Discussion / Level 4: Productive Discussion / Discussion Levels and the Three Steps of Organization Development Part 2 The Core Team as an Agent of Change Story 3 Building a Core Team 94 3-1. The Importance of Trying to See What You Don’t See 111 The Difficulty of Trying to Understand the Feelings of Someone Before You / What Is Needed to See the Human Side? 3-2 The Core Team to Propel Change 115 Propelling and Suppressing Change / A Core Team to Increasingly Propel Change 3-3 Propelling Organization Development 120 Roles Needed Besides the Core Team / Transformation Leader / Organization Development Supporter / Sponsor 3-4. Process Consultation—How Do Supporters Support Organization Development? 126 The Three Styles of Support / The Specialist Style: Teaching Solution Strategies and Giving Information / Doctor-Patient Style: Diagnosis and Prescription / Process Consultation Style: Participatory Support / An Example of Process Consultation Support / Building a Support Relationship as a Participant Part 3 From Individual Work to Cooperation Story 4 Toward Being Able to Teach Each Other 134 4-1 Moving from Individual Work to Cooperation 157 Why Work Is Being Done Individually / The Shortcomings of Individual Work / From Individual to Cooperative Work 4-2 Expanding Organization Development 164 Structured and Unstructured Organization Development / Increasing the Power of the Core Team to Transform Itself 4-3 Dealing with Resistance to Change 169 Resistance to Change Is Healthy / Dealing with Negative Reactions / Building Successful Experiences through Small Attempts Part 4 Changing the Individual Mindset Story 5 Outgrowing Focus on Individual Work and Achievements 176 5-1 Differences in Mindsets 192 The Achievement Mindset Dominates Businesses / Moving from the Achievement Mindset to the Organization Development Mindset 5-2 Discussion with People You’re in Conflict with 197 The Pattern in Connections That Don’t Go Well / Discussing and Building a Cooperative Relationship with People You’re in Conflict with / Using Appreciative Inquiry (AI) in Discussions Part 5 Deepening and Expansion throughout the Organization as a Whole Story 6 From Confrontation to Cooperation 204 6-1 Implementing Cooperation within a Group 221 How Conflicts and Confrontation Are Born in a Group / The Mindset Needed in Building Cooperative Relationships within a Group 6-2 The Growth and Development of an Organization or Workplace 227 What Is Self-organization? / Deepening Organization Development and the Growth and Development of an Organization or Workplace / Constant Discussion and Pursuit Epilogue What Does It Mean for an Organization to Change? 236 Afterword 243 References 245

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Book SynopsisCreate a profitable, sustainable business while improving yourself and your community In Secrets of Next Level Entrepreneurs: 11 Powerful Lessons To Thrive in Business and Lead a Balanced Life, business strategist Alex Brueckmann presents a collection of practical and insightful resources that walk you through how to grow a profitable business while maintaining a healthy and fulfilling life. You'll learn to run your company while, at the same time, contributing to and improving a community and world we all want to live in. In the book, industry leaders offer hyper-specific and actionable advice about issues that dominate the thoughts of every business leader and owner at one point or another, from how to implement environmentally and socially sustainable practices to building high-performance workplace cultures and setting optimal pricing strategies in environments of high inflation. You'll also find: Frequently overlooked perspectives and unfamiliar Table of ContentsIntroduction: Why I Compiled This Book and Who It Is For vii Theme I Three Essential Hard Skills Every Business Leader Should Master 1 Chapter 1 Creating a Winning Business Strategy—It’s Easier Said Than Done 5 Chapter 2 The Smartest Way to Boost Profits Is Clever Pricing 25 Chapter 3 Creating Value and a Sustainable Impact for Your Business 43 Theme II How Businesses Shape Impactful Cultures Through Leadership 63 Chapter 4 Mastering Disruption and the Future of Work 67 Chapter 5 Six Components to Build a HighPerformance Culture 87 Chapter 6 Creating an Impact Culture 105 Chapter 7 How to Make Conflict Resolution Easier and More Productive 125 Theme III Self-Care: The Secret Sauce for Leading a Fulfilling Life and Successful Business 145 Chapter 8 Self-Leadership and Leading in Challenging Times 149 Chapter 9 Creating a Balanced Life That You Love 163 Chapter 10 Whole Person Self-Awareness: The Key to Transformation 183 Chapter 11 Four Powerful Mindset Shifts to Help You Conquer Love, Overcome Death, and Succeed in Business 205 Notes 219 Acknowledgments 223 About the Author 225

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Book SynopsisAre you too busy to lead your team effectively? The simple truth is that leaders have never felt so distracted, so overwhelmed and so unable to find the time they need to make a real impact. In Lead Smart, productivity expert Dermot Crowley delivers proven strategies for cutting through the busyness and working and leading more effectively, maximising productivity for you and your team. You'll discover specific actions and solutions for shifting your focus from activity to impact so you can direct your energy to the opportunities and challenges that matter the most. With Lead Smart, you'll learn how to make productivity your central priority, so you can maximise your own time as well as that of your people. To be an effective leader, you need to protect your time to think, to plan, to make good decisions and to provide clear direction. You need to be responsive and available, so you can empower your team to act in line with your orga

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Book SynopsisIntentional Power: The 6 Essential Leadership Skills for Triple Bottom Line Impact is THE playbook for modern leaders. Intentional Power: The 6 Essential Leadership Skills for Triple Bottom Line Impact explores how the transition from shareholder capitalism to stakeholder capitalism has created an urgent need for a new model of leadership; a model that enables leaders to navigate competing demands from both internal and external stakeholders including the most racially and age-diverse workforce in history, activist investors, purpose-driven customers, and global government regulators. Intentional Power argues persuasively for a more inclusive, comprehensive approach to leadership disrupting the conventional approach that has been taught for decades in business books, management courses, and by traditional leaders themselves. It is a guide for delivering triple bottom-line impact: enhancing profits, people, and the planet. Written by Lisen StrombeTable of ContentsPreface xi Chapter 1 Everything’s Changed 1 Chapter 2 Intentional Power Skills for Stakeholder Success 19 Chapter 3 Be Humble: “Lead from Behind” 39 Chapter 4 Be Empathetic: It’s Not How You Feel, It’s What You Do 57 Chapter 5 Be Accountable: To Yourself, Your Company, and the World at Large 83 Chapter 6 Be Resilient: Because the World Needs You 107 Chapter 7 Be Transparent: It’s the Foundation of Trust 129 Chapter 8 Be Inclusive: It’s a Win for All 149 Chapter 9 Live Your Impact 177 Acknowledgments 191 Notes 193 About the Authors 219 Index 223

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Book SynopsisLearn how to make decisions in the face of increasingly complex and multifaceted challenges In A Symphony of Choices: How Mentorship Taught a Manager Decision-Making, Project Management and Workplace Engagement -- and Saved a Concert Season, workplace culture and strategy expert Gerald Leonard delivers a fascinating narrative following one Jerry Hall, the new Symphony Orchestra manager at a prestigious symphony concerned about the challenging plans for an upcoming season. In the book, you'll watch Jerry connect with a former college professor and learn the skills necessary to successfully manage his way through these unprecedented times in his business and personal life. Does he have all skills necessary for effective decision-making and managing a major symphony's portfolio of projects? Will his fear of succumbing to daunting challenges prevent him from succeeding? The author answers these questions, and more. You'll also find: Hands-on strategies for dTable of ContentsForeword xi Preface xv Chapter 1 The Right People and the Right Time 1 Chapter 2 Choosing Your Portfolio 11 Chapter 3 Selecting Your Projects 27 Chapter 4 Choosing Your Portfolio Processes 41 Chapter 5 Choosing Your Strategy 57 Chapter 6 Choosing Your Rules of Engagement 79 Chapter 7 Choosing Your Performance Metrics 101 Chapter 8 Choosing Your Communication Strategy 123 Chapter 9 Choosing Your Risks Strategy 143 Chapter 10 Choosing Your Implementation Strategy 163 Chapter 11 Reaping the Benefits of Your Choices 181 Epilogue 191 Implementation Guide 197 Dr. Richard’s Lessons 209 Recommended Reading and Resources 215 Bibliography 221 Acknowledgments 223 About the Author 225 Index 227

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Book SynopsisDon't just survive adversity: turn it to your advantage To succeed as a high-performing leader today, you need to know how to navigate extreme change and uncertainty. Toolkit for Turbulence unpacks the mindset and methods used by top leaders and teams to assess, adapt, and respond to unforeseen challenges and ambiguity. With this book, you'll learn how to seize the unexpected as an opportunity to develop your leadership capabilities and build a more adaptive team. From visual models to guided frameworks, Toolkit for Turbulence shares easy-to-implement core tools that you can use to construct your own leadership solutions solutions that suit the unique needs of your team, your enterprise, and your community. Authors Graham Winter and Martin Bean CBE share timely advice and practical strategies, together with compelling, real-world stories from prominent executive leaders across a variety of industries. In Toolkit for Turbulence, you'll disco

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Book SynopsisYou don't know what it's like to work for you. Wanna know how to datamine your way to winning your employees' hearts and minds? Or how to use personality profiles to leverage business value from your workers? Then buy another book! In UnLeadership: Make Building Relationships Your Business, you'll learn how to use old-fashioned, authentic, and raw humanity to lead your people and build connections. Authors Scott and Alison Stratten deliver their signature combination of business snark and timeless advice, drawing on dozens of interviews with finance, entertainment, tourism, and hospitality leaders to show you how to ditch the spreadsheets and remember how to be awesome! The book is full of case studies perfect for brand-new business leaders, solopreneurs, as well as people who run bigger teams. You'll also find: Interviews with recognized business leaders loaded with invaluable wisdom and unguarded, human momentsA fun and authentic reading experience direct from the people who ru

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Book Synopsis

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Book SynopsisMichael Leckie is the former Chief Learning Officer for the Digital Industrial Transformation at General Electric (GE) and is currently founding partner of Silverback Partners, LLC, an organizational consultancy based in Ridgefield, Connecticut. He also held the position of Managing Vice President in Gartner's Executive Programs business, managing teams that provided executive coaching, strategic guidance and research-based advisory services to Gartner's C-suite clients. He speaks, coaches and advises all over the world and across most industries: public, private and non-profit.Trade Review"The Heart of Transformation does beautifully what so many books on change management and leadership fail to do: bring the human element to front and center. Change is not an abstract process that occurs in systems; it is an intensely human process that begins in the change agents themselves and comes to involve all the members of an organization personally. While we take this for granted, it takes a book like this to show us how it works in detail." * Edgar Schein, Professor Emeritus of the Massachusetts Institute of Technology Sloan School of Management; Chairman of the Organizational Culture and Leadership Institute *"If you've ever felt alone in your enthusiasm for helping people embrace a digital world, you need to meet Michael Leckie. Drawing on a wealth of experience as a transformation leader, his passion for change leaps off the page and his advice is as encouraging as it is practical." * Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife *"Through a myriad of stories and examples, and sharing of formal and experiential knowledge and personal reflection, Michael Leckie vividly captures the formidable yet rewarding challenge of changing ourselves in order to integrate humanity and organization to thrive. He labels it 'heart', but there is a lot of 'soul' in this book as well." * Sue Mohrman, Senior Research Scientist at the USC Marshall Center for Effective Organizations *"In a world that is changing more rapidly and more profoundly than predicted, The Heart of Transformation provides keen insights for leaders seeking to scale to these challenges. Michael Leckie does a terrific job of translating academic theory into actionable advice, while proving it's possible to lead with your head and your heart." * Joe Whittinghill, Corporate Vice President, Talent, Learning and Insights at Microsoft *"Change is hard, and this book is a thoughtful guide to all the amazing people who are engaged in leading it. Michael passionately shares, in a voice and vulnerability which I have come to love, a collection of heart-felt questions and insights to help you navigate your way through." * Mohammed "Khal" Khalid, Global Advisory Director at The Leading Edge Forum *"This book reminds me how insightful Michael is as a thought leader, adviser, and change agent, both in writing and in person. Michael combines a deep understanding of the human condition, business, and technology. His focus on dealing with the personal aspects of transformation, and the six capabilities we need to succeed, makes this book much more real and usable than many dry, high-level transformation frameworks. Powerful stuff." * Dave Aron, Unthinker, Vice President and Distinguished Analyst at Gartner *"It's not easy to write a book that is both simple and profound, and that tackles organizational transformation in such a personal way, but that's the magic of what Michael Leckie has done. No matter whether you're looking to change a corporation, a start-up, or a small team, you'll find both inspiration and practical advice in this book, the most important of which is to start with your own heart." * Ron Ashkenas, Partner Emeritus, Schaffer Consulting, and co-author of the Harvard Business Review Leader’s Handbook *"Leading an organization through this digital revolution is a complex human journey. Michael Leckie distills his many years of exploration, discovery, and leadership authority into this simple map that walks you through the heart of transformation." * Mark Bowden, Co-Founder of TRUTHPLANE® and global authority on non-verbal communication *"Change is about choices, hard choices. There are six that matter most, and Michael Leckie shows you how to make the call in this invaluable book. Of the six principles he lays out, 'Pathfinding before Path Following' is the one that personally provoked me, challenged me, and opened up for me a new way of thinking about change. It points to the courage and the smarts you need to navigate a new landscape. In The Heart of Transformation, Michael Leckie provides us an invaluable map." * Michael Bungay Stanier, Bestselling Author of The Coaching Habit, named the #1 Thought Leader in Coaching *"Many times, discussions about organizational transformation focus on tools, processes, and structures, leaving out of the mix the most important element: people. In The Heart of Transformation, Michael Leckie reminds leaders that to truly transform, you must enable your people with the skills a data-driven world requires to both see and think differently" * Mike Capone, CEO at Qlik *"Making a change in your own life is hard, and change is even harder inside organizations. Michael Leckie gives us a way to turn this massive challenge into simple and clear actions anyone can take. If you're struggling with change in your organization, then this is the book for you, and everyone you work with!" * Dorie Clark, Author of Reinventing You and executive education faculty, Duke University Fuqua School of Business *"Transformation is an internal fundamental evolution of conscious choice and when it's done right, transformation has an enduring impact. This book offers a timely and needed strategic playbook that forces us to examine behaviors and capabilities required to drive change and transformation, and how to recode our brains for change. It is replete with actionable examples and a must-read for anyone driving a change agenda." * Amber Grewal, Managing Director & Partner, Global Talent at Boston Consulting Group and former Chief Talent Officer at Intel Corporation *"Michael Leckie is a real person with real insight, and The Heart of Transformation is a refreshing read in a morass of business transformation tomes. Michael has not been afraid to make a leap during his career, always with heart and collegiality. This book will give you usable ideas at one of the most complicated times in recent human history." * Chris Howard, VP, Distinguished Analyst & Chief of Research at Gartner *"Michael's passion jumps off the page in this guide to operationalizing curiosity and caring. We have to challenge ourselves to not get bogged down by the 'digital' words of the day, but ask ourselves to get reacquainted with our assumptions and our heart." * Byron Johnson, Head of the Global Learning Center of Excellence, PepsiCo University *"I met Michael Leckie when he was responsible for culture change during the Digital Transformation of GE. At the time, I was impressed by his natural humility, his 'everything is possible' mindset, and his incredible skill to connect people together. If you haven't had the chance to know Michael personally, you will through this book. It is not a book full of words. It is a book full of life. It is not about theory, but about someone who has been there: humanizing before organizing, learning by asking powerful questions, and going where the fear is. I recommend this book!" * Dr. Bruno Kahne, Vice President, Learning & Development of CMA CGM Group *"Michael Leckie is by all definitions a true innovator: humble, curious, creative, demanding, observant, and human. His years of experience in leading change in so many different organizations like Gartner, GE, as well as others have been distilled into this incredible book of wisdom. He outlines the myths, the mindsets, the approaches, and the principles to help you lead change in your organization and make progress. When telling the stories of change, Michael is at his best and conveys very deep and powerful concepts in a very digestible and simple way. He will open your mind in so many ways: from execution to exploration, from knowledge to learning, from path following to pathfinding, from making change to creating transformation. I hope you enjoy the book as much as I did. Thank you, Michael!" * Bob Moesta, Founder & CEO of The Re-Wired Group and Adjunct Lecturer at The Kellogg School of Northwestern University *"Michael distills his many years of transformation work experience into this amazing, must-read book. His insight into adaptive change and the growth mindset helps us see that transformation is all about people, starting with you, the leader. Michael brings a refreshing approach, showing us that no one framework will ever be superior to an amalgam that morphs to the given contextual challenges. It's not just about delivering suggested paths toward change, but actually starting with yourself first and modeling the change through execution. The lessons are also delivered with real-world narrative that makes it fun to read and hard to put down." * Vincent Perfetti, Chief Digital Officer at Nu Skin Enterprises *"When I first met Michael, I was deeply interested in how passionate he was about our collective abilities to help organizations to transform. We talked extensively about how learning could facilitate this as an outcome and the role of leaders in empowering this. What I love about this book is that it reminds me of those conversations as it is written in the same way. It is enjoyable and reminds you of the things that inspire you the most." * Jig Ramji, Group Head of Talent, London Stock Exchange Group *"Michael Leckie has always had a way to take concepts that are complex and lay them out in a very clear and concise way. In my experience, curious people are unstoppable, and Michael frames curiosity at the heart of transformation. This book is packed with practical steps a leader can take to ensure transformational change can succeed. Curious about how to make organizational change real? You must read this book!" * Jason Strle, Executive Vice President & Group CIO at Wells Fargo *"Michael's quest for knowledge and his ability make very complex concepts relatable and applicable transcend through this obvious labor of love book. As the great conversationalist that he is, reading this book felt like having a conversation with Michael: interesting, thoughtful and full of curiosity. This book teaches us great lessons about how to ask very simple questions in order to help us build open teams, tackle change, and to continuously learn." * Barry Warren, President & CEO, DHP Furniture and Executive Vice President, Dorel Home *"Michael Leckie's core premise in The Heart of Transformation is that when people in an organization can learn to care for each other, change can happen. It's a credo that he picked up in his time at Pepperdine's MSOD program, and has been applying and refining in a broad career spanning multiple roles and organizations. But it's not a one-sided, Pollyanna view of the world. He rightly recognizes (through simple, actionable, useful, and relatable questions and stories) that as leaders and people learn to care, they must also create the purposes and management structures, systems, and processes that make caring and change sustainable...for good." * Chris Worley, Research Professor of Management at Pepperdine’s Graziadio School of Business and Affiliate Researcher at USC’s Center for Effective Organizations *Table of Contents Chapter - 00: Introduction: Learning to swim; Chapter - 01: Getting Started with a Heart of Transformation; Chapter - 02: Why Does Our Digital World Demand a Human Solution?; Chapter - 03: The Challenge of Change; Chapter - 04: Exploring Before Executing; Chapter - 05: Learning Before Knowing; Chapter - 06: Changing Before Protecting; Chapter - 07: Pathfinding Before Path Following; Chapter - 08: Innovating Before Replicating; Chapter - 09: Humanizing Before Organizing; Chapter - 10: Your Heart of Transformation—Making It Strong;

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Book SynopsisMichael Leckie is the former Chief Learning Officer for the Digital Industrial Transformation at General Electric (GE) and is currently founding partner of Silverback Partners, LLC, an organizational consultancy based in Ridgefield, Connecticut. He also held the position of Managing Vice President in Gartner's Executive Programs business, managing teams that provided executive coaching, strategic guidance and research-based advisory services to Gartner's C-suite clients. He speaks, coaches and advises all over the world and across most industries: public, private and non-profit.Trade Review"The Heart of Transformation does beautifully what so many books on change management and leadership fail to do: bring the human element to front and center. Change is not an abstract process that occurs in systems; it is an intensely human process that begins in the change agents themselves and comes to involve all the members of an organization personally. While we take this for granted, it takes a book like this to show us how it works in detail." * Edgar Schein, Professor Emeritus of the Massachusetts Institute of Technology Sloan School of Management; Chairman of the Organizational Culture and Leadership Institute *"If you've ever felt alone in your enthusiasm for helping people embrace a digital world, you need to meet Michael Leckie. Drawing on a wealth of experience as a transformation leader, his passion for change leaps off the page and his advice is as encouraging as it is practical." * Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife *"Through a myriad of stories and examples, and sharing of formal and experiential knowledge and personal reflection, Michael Leckie vividly captures the formidable yet rewarding challenge of changing ourselves in order to integrate humanity and organization to thrive. He labels it 'heart', but there is a lot of 'soul' in this book as well." * Sue Mohrman, Senior Research Scientist at the USC Marshall Center for Effective Organizations *"In a world that is changing more rapidly and more profoundly than predicted, The Heart of Transformation provides keen insights for leaders seeking to scale to these challenges. Michael Leckie does a terrific job of translating academic theory into actionable advice, while proving it's possible to lead with your head and your heart." * Joe Whittinghill, Corporate Vice President, Talent, Learning and Insights at Microsoft *"Change is hard, and this book is a thoughtful guide to all the amazing people who are engaged in leading it. Michael passionately shares, in a voice and vulnerability which I have come to love, a collection of heart-felt questions and insights to help you navigate your way through." * Mohammed "Khal" Khalid, Global Advisory Director at The Leading Edge Forum *"This book reminds me how insightful Michael is as a thought leader, adviser, and change agent, both in writing and in person. Michael combines a deep understanding of the human condition, business, and technology. His focus on dealing with the personal aspects of transformation, and the six capabilities we need to succeed, makes this book much more real and usable than many dry, high-level transformation frameworks. Powerful stuff." * Dave Aron, Unthinker, Vice President and Distinguished Analyst at Gartner *"It's not easy to write a book that is both simple and profound, and that tackles organizational transformation in such a personal way, but that's the magic of what Michael Leckie has done. No matter whether you're looking to change a corporation, a start-up, or a small team, you'll find both inspiration and practical advice in this book, the most important of which is to start with your own heart." * Ron Ashkenas, Partner Emeritus, Schaffer Consulting, and co-author of the Harvard Business Review Leader’s Handbook *"Leading an organization through this digital revolution is a complex human journey. Michael Leckie distills his many years of exploration, discovery, and leadership authority into this simple map that walks you through the heart of transformation." * Mark Bowden, Co-Founder of TRUTHPLANE® and global authority on non-verbal communication *"Change is about choices, hard choices. There are six that matter most, and Michael Leckie shows you how to make the call in this invaluable book. Of the six principles he lays out, 'Pathfinding before Path Following' is the one that personally provoked me, challenged me, and opened up for me a new way of thinking about change. It points to the courage and the smarts you need to navigate a new landscape. In The Heart of Transformation, Michael Leckie provides us an invaluable map." * Michael Bungay Stanier, Bestselling Author of The Coaching Habit, named the #1 Thought Leader in Coaching *"Many times, discussions about organizational transformation focus on tools, processes, and structures, leaving out of the mix the most important element: people. In The Heart of Transformation, Michael Leckie reminds leaders that to truly transform, you must enable your people with the skills a data-driven world requires to both see and think differently" * Mike Capone, CEO at Qlik *"Making a change in your own life is hard, and change is even harder inside organizations. Michael Leckie gives us a way to turn this massive challenge into simple and clear actions anyone can take. If you're struggling with change in your organization, then this is the book for you, and everyone you work with!" * Dorie Clark, Author of Reinventing You and executive education faculty, Duke University Fuqua School of Business *"Transformation is an internal fundamental evolution of conscious choice and when it's done right, transformation has an enduring impact. This book offers a timely and needed strategic playbook that forces us to examine behaviors and capabilities required to drive change and transformation, and how to recode our brains for change. It is replete with actionable examples and a must-read for anyone driving a change agenda." * Amber Grewal, Managing Director & Partner, Global Talent at Boston Consulting Group and former Chief Talent Officer at Intel Corporation *"Michael Leckie is a real person with real insight, and The Heart of Transformation is a refreshing read in a morass of business transformation tomes. Michael has not been afraid to make a leap during his career, always with heart and collegiality. This book will give you usable ideas at one of the most complicated times in recent human history." * Chris Howard, VP, Distinguished Analyst & Chief of Research at Gartner *"Michael's passion jumps off the page in this guide to operationalizing curiosity and caring. We have to challenge ourselves to not get bogged down by the 'digital' words of the day, but ask ourselves to get reacquainted with our assumptions and our heart." * Byron Johnson, Head of the Global Learning Center of Excellence, PepsiCo University *"I met Michael Leckie when he was responsible for culture change during the Digital Transformation of GE. At the time, I was impressed by his natural humility, his 'everything is possible' mindset, and his incredible skill to connect people together. If you haven't had the chance to know Michael personally, you will through this book. It is not a book full of words. It is a book full of life. It is not about theory, but about someone who has been there: humanizing before organizing, learning by asking powerful questions, and going where the fear is. I recommend this book!" * Dr. Bruno Kahne, Vice President, Learning & Development of CMA CGM Group *"Michael Leckie is by all definitions a true innovator: humble, curious, creative, demanding, observant, and human. His years of experience in leading change in so many different organizations like Gartner, GE, as well as others have been distilled into this incredible book of wisdom. He outlines the myths, the mindsets, the approaches, and the principles to help you lead change in your organization and make progress. When telling the stories of change, Michael is at his best and conveys very deep and powerful concepts in a very digestible and simple way. He will open your mind in so many ways: from execution to exploration, from knowledge to learning, from path following to pathfinding, from making change to creating transformation. I hope you enjoy the book as much as I did. Thank you, Michael!" * Bob Moesta, Founder & CEO of The Re-Wired Group and Adjunct Lecturer at The Kellogg School of Northwestern University *"Michael distills his many years of transformation work experience into this amazing, must-read book. His insight into adaptive change and the growth mindset helps us see that transformation is all about people, starting with you, the leader. Michael brings a refreshing approach, showing us that no one framework will ever be superior to an amalgam that morphs to the given contextual challenges. It's not just about delivering suggested paths toward change, but actually starting with yourself first and modeling the change through execution. The lessons are also delivered with real-world narrative that makes it fun to read and hard to put down." * Vincent Perfetti, Chief Digital Officer at Nu Skin Enterprises *"When I first met Michael, I was deeply interested in how passionate he was about our collective abilities to help organizations to transform. We talked extensively about how learning could facilitate this as an outcome and the role of leaders in empowering this. What I love about this book is that it reminds me of those conversations as it is written in the same way. It is enjoyable and reminds you of the things that inspire you the most." * Jig Ramji, Group Head of Talent, London Stock Exchange Group *"Michael Leckie has always had a way to take concepts that are complex and lay them out in a very clear and concise way. In my experience, curious people are unstoppable, and Michael frames curiosity at the heart of transformation. This book is packed with practical steps a leader can take to ensure transformational change can succeed. Curious about how to make organizational change real? You must read this book!" * Jason Strle, Executive Vice President & Group CIO at Wells Fargo *"Michael's quest for knowledge and his ability make very complex concepts relatable and applicable transcend through this obvious labor of love book. As the great conversationalist that he is, reading this book felt like having a conversation with Michael: interesting, thoughtful and full of curiosity. This book teaches us great lessons about how to ask very simple questions in order to help us build open teams, tackle change, and to continuously learn." * Barry Warren, President & CEO, DHP Furniture and Executive Vice President, Dorel Home *"Michael Leckie's core premise in The Heart of Transformation is that when people in an organization can learn to care for each other, change can happen. It's a credo that he picked up in his time at Pepperdine's MSOD program, and has been applying and refining in a broad career spanning multiple roles and organizations. But it's not a one-sided, Pollyanna view of the world. He rightly recognizes (through simple, actionable, useful, and relatable questions and stories) that as leaders and people learn to care, they must also create the purposes and management structures, systems, and processes that make caring and change sustainable...for good." * Chris Worley, Research Professor of Management at Pepperdine’s Graziadio School of Business and Affiliate Researcher at USC’s Center for Effective Organizations *Table of Contents Chapter - 00: Introduction: Learning to swim; Chapter - 01: Getting Started with a Heart of Transformation; Chapter - 02: Why Does Our Digital World Demand a Human Solution?; Chapter - 03: The Challenge of Change; Chapter - 04: Exploring Before Executing; Chapter - 05: Learning Before Knowing; Chapter - 06: Changing Before Protecting; Chapter - 07: Pathfinding Before Path Following; Chapter - 08: Innovating Before Replicating; Chapter - 09: Humanizing Before Organizing; Chapter - 10: Your Heart of Transformation—Making It Strong;

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Book SynopsisChris Dyer is the Founder and CEO of PeopleG2, a background check and intelligence firm. Based in California, he is the host of TalentTalk on OC Talk Radio and iHeartRadio, an in-demand speaker on company culture, remote workforces, and employee engagement, and a frequent contributor to Forbes, Inc, HR.com and the Society for Human Resource Management (SHRM).Kim Shepherd was the CEO and Co-owner of Decision Toolbox, a recruitment solutions provider, which became an entirely virtual company in 2002. Based in California she is a recognised thought leader by organizations including the Human Capital Institute and a frequent keynote speaker.Trade Review"Chris and Kim have delivered the essential must read for anyone leading a remote a team. From their engaging stories to the practical advice their honest and uplifting style is contagious!" * Allison Maslan, Founder and CEO, Pinnacle Global Network *"We need this [book], especially after a year when so many companies were forced into remote work woefully unprepared. Anyone with remote employees should read this book. If you do, you will set yourself apart from the competition and help ensure a culture that you - and your people - can be proud of." * Tracie Sponenberg, Chief People Officer-The Granite Group *"Chris and Kim's book is a must read for all business leaders to not just survive but to thrive in the new world of work. They provide a sound case for why and how to make remote work as a strategic business advantage. They provide real world examples of effective leadership using their "Swiss Cheese" approach to filling the holes and not the cheese." * Pattie S. Grimm Former Microsoft Business Leader *"Chris and Kim are succinct at delivering the right information at the right time to implement on immediately to get the results we are hunting in our organizations." * Troy Hoffman, Founder of Simpluris & BalanceGenics *"I have been privileged to be able to use Chris & Kim's work for several years now in various organizations with very positive feedback. I am very happy to see that they are making this work accessible to everyone through this book, with an optimal mix of practical tips, practical case analyses and scientific background." * David Kirsch, Expert for Learning Organizations at Simplitude *"This is a must read for any leader looking for practical work-from-home tips and tools to help build a stronger culture. Kim and Chris's real-life examples and current data highlight how WFH is here to stay, and how you can help your company produce greater results with a stronger culture in this new remote work world." * Jen Spencer, Founder + CEO, The Creative Executive *"If you're considering taking your workforce remote - or have already done so but still have questions, this book serves as a guide to do remote work right!" * Annette Franz, CCXP, Founder + CEO, CX Journey Inc. *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for success in today's world." * Heather J Myers, PhD, Chief Psychology Officer at Traitify *"Chris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for sChris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *Table of Contents Chapter - 00: Introduction; Chapter - 01: Go home and work; Chapter - 02: Coming to terms; Chapter - 03: Spoiler alert – CEOs beware; Chapter - 04: Scrumming Swiss cheese; Chapter - 05: Who is in your orchestra pit?; Chapter - 06: Why not remote?; Chapter - 07: A collision of intelligence and creativity; Chapter - 08: Top-down leadership - why remote is best for leaders; Chapter - 09: Company health - why remote is best for the company; Chapter - 10: People health - why remote is best for your people; Chapter - 11: Who can work from home; Chapter - 12: Who can lead from home; Chapter - 13: Who are you as a company?; Chapter - 14: Getting started; Chapter - 15: Meetings and measurement; Chapter - 16: People, processes, tools, technology... and momentum; Chapter - 17: Profit and people; Chapter - 18: Questions you should be asking yourself; Chapter - 19: Story time; Chapter - 20: Paying it forward;

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Book SynopsisChris Dyer is the Founder and CEO of PeopleG2, a background check and intelligence firm. Based in California, he is the host of TalentTalk on OC Talk Radio and iHeartRadio, an in-demand speaker on company culture, remote workforces, and employee engagement, and a frequent contributor to Forbes, Inc, HR.com and the Society for Human Resource Management (SHRM).Kim Shepherd was the CEO and Co-owner of Decision Toolbox, a recruitment solutions provider, which became an entirely virtual company in 2002. Based in California she is a recognised thought leader by organizations including the Human Capital Institute and a frequent keynote speaker.Trade Review"Chris and Kim have delivered the essential must read for anyone leading a remote a team. From their engaging stories to the practical advice their honest and uplifting style is contagious!" * Allison Maslan, Founder and CEO, Pinnacle Global Network *"We need this [book], especially after a year when so many companies were forced into remote work woefully unprepared. Anyone with remote employees should read this book. If you do, you will set yourself apart from the competition and help ensure a culture that you - and your people - can be proud of." * Tracie Sponenberg, Chief People Officer-The Granite Group *"Chris and Kim's book is a must read for all business leaders to not just survive but to thrive in the new world of work. They provide a sound case for why and how to make remote work as a strategic business advantage. They provide real world examples of effective leadership using their "Swiss Cheese" approach to filling the holes and not the cheese." * Pattie S. Grimm Former Microsoft Business Leader *"Chris and Kim are succinct at delivering the right information at the right time to implement on immediately to get the results we are hunting in our organizations." * Troy Hoffman, Founder of Simpluris & BalanceGenics *"I have been privileged to be able to use Chris & Kim's work for several years now in various organizations with very positive feedback. I am very happy to see that they are making this work accessible to everyone through this book, with an optimal mix of practical tips, practical case analyses and scientific background." * David Kirsch, Expert for Learning Organizations at Simplitude *"This is a must read for any leader looking for practical work-from-home tips and tools to help build a stronger culture. Kim and Chris's real-life examples and current data highlight how WFH is here to stay, and how you can help your company produce greater results with a stronger culture in this new remote work world." * Jen Spencer, Founder + CEO, The Creative Executive *"If you're considering taking your workforce remote - or have already done so but still have questions, this book serves as a guide to do remote work right!" * Annette Franz, CCXP, Founder + CEO, CX Journey Inc. *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for success in today's world." * Heather J Myers, PhD, Chief Psychology Officer at Traitify *"Chris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for sChris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *Table of Contents Chapter - 00: Introduction; Chapter - 01: Go home and work; Chapter - 02: Coming to terms; Chapter - 03: Spoiler alert – CEOs beware; Chapter - 04: Scrumming Swiss cheese; Chapter - 05: Who is in your orchestra pit?; Chapter - 06: Why not remote?; Chapter - 07: A collision of intelligence and creativity; Chapter - 08: Top-down leadership - why remote is best for leaders; Chapter - 09: Company health - why remote is best for the company; Chapter - 10: People health - why remote is best for your people; Chapter - 11: Who can work from home; Chapter - 12: Who can lead from home; Chapter - 13: Who are you as a company?; Chapter - 14: Getting started; Chapter - 15: Meetings and measurement; Chapter - 16: People, processes, tools, technology... and momentum; Chapter - 17: Profit and people; Chapter - 18: Questions you should be asking yourself; Chapter - 19: Story time; Chapter - 20: Paying it forward;

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Book SynopsisSheree Atcheson is Group Vice President of Diversity & Inclusion at global business transformation agency Valtech. As an award-winning leader, she works across regions and industries providing thought-provoking, boundary-breaking leadership training to business executives to develop data-driven diversity and inclusion strategies. As an advocate for diversity in tech, she is a Board Member at Women Who Code, speaks at many global conferences and leadership sessions and is regularly profiled for her work. She has featured or written for publications like Forbes, Fast Company, the Evening Standard, HuffPost, Marie Claire, Wired, the Guardian and the Sunday Telegraph.Trade Review"Many in the dominant majority have a hard time understanding how their privilege shows up in the workplace. In Demanding More, Sheree Atcheson has done a great job of peeling back the layers and offering tangible solutions to make the workplace more equitable." * Minda Harts, Consultant and New York Times Bestselling Author of The Memo *"Demanding More is a great read for anyone interested in understanding how to create true inclusion and dismantle the barriers faced by many. The book tackles key topics including privilege, intersectionality and how to be an ally, all of which are critical to understand in order to make real progress. Sheree Atcheson brings together great examples and experiences that captivate you to want to read more and more." * Asif Sadiq MBE, Vice President, Global Head of Diversity and Inclusion, adidas *"Demanding More is the result of almost a decade of impactful work and rework carried out by Sheree Atcheson. It is necessary reading for anyone who is alive in the 21st century and working or considering working. Even more so as we continue to develop what will be the future of work. Deep theory very quickly turns to tangible actions for everyone to perform and become better at, with the result of a fairer society and better realization of human potential. I'm so thankful Sheree Atcheson has put this together. I'll certainly be making it mandatory reading at organizations I work with." * Dr Anne-Marie Imafidon MBE, Founder, Stemettes, Host, Women Tech Charge podcast, and Trustee, Institute for the Future of Work *"Diversity has rapidly become an issue that no company, organization or person can ignore, with expectations and demands to go beyond performative and shallow commitments. In Demanding More, Sheree Atcheson explains clearly what diversity and inclusion are and why they matter and offers concrete ways to achieve change in workplaces and beyond. It's an excellent book for anyone who is committed to genuinely move towards a more diverse society." * Beatrice Fihn, Executive Director, International Campaign to Abolish Nuclear Weapons, Nobel Peace Prize 2017 *"If you read one book on diversity and inclusion this year, Demanding More is the one. Sheree Atcheson has lived, breathed and worn the D&I t-shirt for many years, and her insights into why we're still falling short are invaluable. This book will have you take a deeper look at yourself, your privilege and your potential to be a greater ally and leader. Go read it now!" * Ann O’Dea, CEO and Co-founder, Silicon Republic, and Curator, Future Human *"Sheree Atcheson brings her rich personal and professional life, both lived and experienced, using the many frictions in the journey of a young professional woman of colour to bear on one of the most vexing global issues of today: exclusion and racial injustice. In Demanding More, a timely and urgent call to action, Atcheson makes a compelling case on moving diversity and inclusion from a 'nice to have' and strive-towards target, to a must-have imperative and achievable goal, while showing how to translate good intent and words into meaningful action and lasting change." * Raju Narisetti, Founder, Mint (www.livemint.com), and former Managing Editor, The Washington Post and The Wall Street Journal *"Being an ally is a journey, and Sheree Atcheson's powerful new book is the perfect accompaniment. In Demanding More, you'll be inspired by Atcheson and her extensive interviews with leaders to take stock of your privilege and use it for good." * Karen Catlin, author of Better Allies *"A thought-provoking, incredibly well-researched and comprehensive overview of how diversity, equity and inclusion manifest in society - and particularly the workplace - today. Demanding More offers both clear explanations of complicated issues as well as practical advice on what can be done to drive change. A powerful guide for those starting out as well as for those more experienced in the space." * Amali de Alwis, MD, Microsoft for Startups UK, and former CEO, Code First: Girls *"At a time when all leaders should be doing more to embrace and accelerate change in the workplace, Demanding More is a highly recommended read! It is a helpful resource that will inspire you to have those all-important difficult conversations that we all need to have in order to combat inequality and make the world a better place. Sheree Atcheson takes us on a transparent personal and professional journey, drawing on some great examples, practical exercises and recommendations from a range of progressive leaders. This book not only highlights some of the systemic reasons for inequalities in society but offers a road map for how we can demand actionable change from leaders and build more equitable workplaces." * Priscilla Baffour, Global Head of Diversity and Inclusion, Financial Times *"Demanding More is THE diversity and inclusion book we all need right now. It paints a very clear picture of the structural bias we see every day, with new and interesting meaningful ways to change the trajectory we are currently on. We need to have more personal accountability to lead to systemic and long-term change and this book helps with just that. I would recommend it to anyone, at any stage of their career, who wants to understand more about why we're at where we are and how to get us to a better place." * Deepa Purushothaman, Leader in Practice, Women and Public Policy Program, Harvard Kennedy School *"Whether you are new to the concepts of diversity, inclusion and belonging or have worked with them for years, Demanding More is an invaluable resource for understanding both the theory and practical steps we can all take to change not just our workplace, but ourselves. Sheree Atcheson helps us consider inclusion in its fullest sense and how to become allies, whatever our role or status. Her discussions on privilege and intersectionality are amongst the best I've seen. Each chapter is clear and insightful about the problems but then moves to solutions and gives the reader practical steps to effect change. This is a book that brings together history, theory, practicality and deeply human voices to give us a road map to demand more of our managers, our leaders and, most importantly, ourselves. Highly recommended." * Debbie Forster MBE, CEO, Tech Talent Charter *"Demanding More covers the fundamentals with absolute clarity and straightforwardness. The combination of history, data, personal perspective and fascinating interviews with leaders makes this an utterly compelling piece of writing. If you are a leader, or an aspiring leader, who wants to understand more and do better, read this book and go away equipped with meaningful insights and practical guidance, galvanized to do more." * Ruth Yarnit, CEO, LeadDev *"Sheree Atcheson's book couldn't have come at a better time, as everyone is struggling not only to understand the issues around inclusion and diversity but also to move beyond words to the actions that drive long-term sustainable change. It is written in a style that is easy to read and relate to and will provide valuable insights for leaders, practitioners and individuals. I'm adding it to my recommended reading list!" * Brenda Trenowden CBE, former Global Chair, 30% Club, and PwC Lead Partner, I&D Consulting *"Sheree Atcheson has leveraged her years of work as a practitioner for transformation by writing this manuscript that speaks 'truth to power' in Demanding More. We are all faced with the fierce urgency of now, and Demanding More is a blueprint that every leader who truly aspires to be more inclusive should have and apply. Every organization that really wants to move the needle of equity should make reading Demanding More a leadership development requirement. This is so powerful because it takes the real workplace challenges of intersectionality, privilege, authentic allyship and inclusion and meets the reader at the juncture of theory and application, so you walk away not only inspired, but also ready for implementation. I would recommend this book for anyone and everyone who feels a calling to make a difference and be a part of the solution." * Dr Johné Battle, Vice President of Diversity and Inclusion, Dollar General *"Sheree Atcheson has called on her hard-won experience as a woman of colour in the tech industry to craft an urgently relevant debut book that makes the case for why everyone should - and must - demand more from our leaders. Demanding More's impressive range applies a personal and systemic lens to everything from equity and intersectionality, to privilege and authentic allyship. Readers from all fields will find insight in powerful real-world stories, all filtered through Sheree Atcheson's refreshing voice as a promising author." * Jennifer Brown, Founder and CEO, Jennifer Brown Consulting, and author of How to be an Inclusive Leader *"Demanding More is exactly what we need right now as a collective society. We must move past awareness, with less talk and more action. Sheree Atcheson's book does just that through providing real-world, data-driven, meaningful insights to educate us all on why we're in the position we are right now and what we can do singularly and collectively to push for real, sustainable, meaningful change. This book is relevant to absolutely anyone who wants to leave the world better than they found it. Don't miss this one!" * Deanna Singh, Chief Change Agent, Flying Elephant, Founder, Uplifting Impact, and author of Purposeful Hustle *"Demanding More is exactly what we need. Sheree Atcheson does not shy away from a difficult subject and makes it clear that people need to be comfortable with the uncomfortable. Atcheson is brave, courageous and unapologetic! I could not be more excited for people to read and feel inspired to put her words into practice." * Michelle Grover, Chief Information Officer, Twilio, and former Senior Vice President of Engineering, Concur/SAP *Table of Contents Section - 01: Sheree’s story; Section - 02: Why diversity and inclusion aren’t there yet; Section - 03: Privilege – The haves and the have nots; Section - 04: Intersectionality – Peeling the onion of differences; Section - 05: Check yourself – Unchecked and unconscious biases; Section - 06: Stand up – Being an ally; Section - 07: Demanding more from our leaders; Section - 08: Planning for more; Section - 09: Conclusion; Section - 10: Index

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Book SynopsisSheree Atcheson is Group Vice President of Diversity & Inclusion at global business transformation agency Valtech. As an award-winning leader, she works across regions and industries providing thought-provoking, boundary-breaking leadership training to business executives to develop data-driven diversity and inclusion strategies. As an advocate for diversity in tech, she is a Board Member at Women Who Code, speaks at many global conferences and leadership sessions and is regularly profiled for her work. She has featured or written for publications like Forbes, Fast Company, the Evening Standard, HuffPost, Marie Claire, Wired, the Guardian and the Sunday Telegraph.Trade Review"Many in the dominant majority have a hard time understanding how their privilege shows up in the workplace. In Demanding More, Sheree Atcheson has done a great job of peeling back the layers and offering tangible solutions to make the workplace more equitable." * Minda Harts, Consultant and New York Times Bestselling Author of The Memo *"Demanding More is a great read for anyone interested in understanding how to create true inclusion and dismantle the barriers faced by many. The book tackles key topics including privilege, intersectionality and how to be an ally, all of which are critical to understand in order to make real progress. Sheree Atcheson brings together great examples and experiences that captivate you to want to read more and more." * Asif Sadiq MBE, Vice President, Global Head of Diversity and Inclusion, adidas *"Demanding More is the result of almost a decade of impactful work and rework carried out by Sheree Atcheson. It is necessary reading for anyone who is alive in the 21st century and working or considering working. Even more so as we continue to develop what will be the future of work. Deep theory very quickly turns to tangible actions for everyone to perform and become better at, with the result of a fairer society and better realization of human potential. I'm so thankful Sheree Atcheson has put this together. I'll certainly be making it mandatory reading at organizations I work with." * Dr Anne-Marie Imafidon MBE, Founder, Stemettes, Host, Women Tech Charge podcast, and Trustee, Institute for the Future of Work *"Diversity has rapidly become an issue that no company, organization or person can ignore, with expectations and demands to go beyond performative and shallow commitments. In Demanding More, Sheree Atcheson explains clearly what diversity and inclusion are and why they matter and offers concrete ways to achieve change in workplaces and beyond. It's an excellent book for anyone who is committed to genuinely move towards a more diverse society." * Beatrice Fihn, Executive Director, International Campaign to Abolish Nuclear Weapons, Nobel Peace Prize 2017 *"If you read one book on diversity and inclusion this year, Demanding More is the one. Sheree Atcheson has lived, breathed and worn the D&I t-shirt for many years, and her insights into why we're still falling short are invaluable. This book will have you take a deeper look at yourself, your privilege and your potential to be a greater ally and leader. Go read it now!" * Ann O’Dea, CEO and Co-founder, Silicon Republic, and Curator, Future Human *"Sheree Atcheson brings her rich personal and professional life, both lived and experienced, using the many frictions in the journey of a young professional woman of colour to bear on one of the most vexing global issues of today: exclusion and racial injustice. In Demanding More, a timely and urgent call to action, Atcheson makes a compelling case on moving diversity and inclusion from a 'nice to have' and strive-towards target, to a must-have imperative and achievable goal, while showing how to translate good intent and words into meaningful action and lasting change." * Raju Narisetti, Founder, Mint (www.livemint.com), and former Managing Editor, The Washington Post and The Wall Street Journal *"Being an ally is a journey, and Sheree Atcheson's powerful new book is the perfect accompaniment. In Demanding More, you'll be inspired by Atcheson and her extensive interviews with leaders to take stock of your privilege and use it for good." * Karen Catlin, author of Better Allies *"A thought-provoking, incredibly well-researched and comprehensive overview of how diversity, equity and inclusion manifest in society - and particularly the workplace - today. Demanding More offers both clear explanations of complicated issues as well as practical advice on what can be done to drive change. A powerful guide for those starting out as well as for those more experienced in the space." * Amali de Alwis, MD, Microsoft for Startups UK, and former CEO, Code First: Girls *"At a time when all leaders should be doing more to embrace and accelerate change in the workplace, Demanding More is a highly recommended read! It is a helpful resource that will inspire you to have those all-important difficult conversations that we all need to have in order to combat inequality and make the world a better place. Sheree Atcheson takes us on a transparent personal and professional journey, drawing on some great examples, practical exercises and recommendations from a range of progressive leaders. This book not only highlights some of the systemic reasons for inequalities in society but offers a road map for how we can demand actionable change from leaders and build more equitable workplaces." * Priscilla Baffour, Global Head of Diversity and Inclusion, Financial Times *"Demanding More is THE diversity and inclusion book we all need right now. It paints a very clear picture of the structural bias we see every day, with new and interesting meaningful ways to change the trajectory we are currently on. We need to have more personal accountability to lead to systemic and long-term change and this book helps with just that. I would recommend it to anyone, at any stage of their career, who wants to understand more about why we're at where we are and how to get us to a better place." * Deepa Purushothaman, Leader in Practice, Women and Public Policy Program, Harvard Kennedy School *"Whether you are new to the concepts of diversity, inclusion and belonging or have worked with them for years, Demanding More is an invaluable resource for understanding both the theory and practical steps we can all take to change not just our workplace, but ourselves. Sheree Atcheson helps us consider inclusion in its fullest sense and how to become allies, whatever our role or status. Her discussions on privilege and intersectionality are amongst the best I've seen. Each chapter is clear and insightful about the problems but then moves to solutions and gives the reader practical steps to effect change. This is a book that brings together history, theory, practicality and deeply human voices to give us a road map to demand more of our managers, our leaders and, most importantly, ourselves. Highly recommended." * Debbie Forster MBE, CEO, Tech Talent Charter *"Demanding More covers the fundamentals with absolute clarity and straightforwardness. The combination of history, data, personal perspective and fascinating interviews with leaders makes this an utterly compelling piece of writing. If you are a leader, or an aspiring leader, who wants to understand more and do better, read this book and go away equipped with meaningful insights and practical guidance, galvanized to do more." * Ruth Yarnit, CEO, LeadDev *"Sheree Atcheson's book couldn't have come at a better time, as everyone is struggling not only to understand the issues around inclusion and diversity but also to move beyond words to the actions that drive long-term sustainable change. It is written in a style that is easy to read and relate to and will provide valuable insights for leaders, practitioners and individuals. I'm adding it to my recommended reading list!" * Brenda Trenowden CBE, former Global Chair, 30% Club, and PwC Lead Partner, I&D Consulting *"Sheree Atcheson has leveraged her years of work as a practitioner for transformation by writing this manuscript that speaks 'truth to power' in Demanding More. We are all faced with the fierce urgency of now, and Demanding More is a blueprint that every leader who truly aspires to be more inclusive should have and apply. Every organization that really wants to move the needle of equity should make reading Demanding More a leadership development requirement. This is so powerful because it takes the real workplace challenges of intersectionality, privilege, authentic allyship and inclusion and meets the reader at the juncture of theory and application, so you walk away not only inspired, but also ready for implementation. I would recommend this book for anyone and everyone who feels a calling to make a difference and be a part of the solution." * Dr Johné Battle, Vice President of Diversity and Inclusion, Dollar General *"Sheree Atcheson has called on her hard-won experience as a woman of colour in the tech industry to craft an urgently relevant debut book that makes the case for why everyone should - and must - demand more from our leaders. Demanding More's impressive range applies a personal and systemic lens to everything from equity and intersectionality, to privilege and authentic allyship. Readers from all fields will find insight in powerful real-world stories, all filtered through Sheree Atcheson's refreshing voice as a promising author." * Jennifer Brown, Founder and CEO, Jennifer Brown Consulting, and author of How to be an Inclusive Leader *"Demanding More is exactly what we need right now as a collective society. We must move past awareness, with less talk and more action. Sheree Atcheson's book does just that through providing real-world, data-driven, meaningful insights to educate us all on why we're in the position we are right now and what we can do singularly and collectively to push for real, sustainable, meaningful change. This book is relevant to absolutely anyone who wants to leave the world better than they found it. Don't miss this one!" * Deanna Singh, Chief Change Agent, Flying Elephant, Founder, Uplifting Impact, and author of Purposeful Hustle *"Demanding More is exactly what we need. Sheree Atcheson does not shy away from a difficult subject and makes it clear that people need to be comfortable with the uncomfortable. Atcheson is brave, courageous and unapologetic! I could not be more excited for people to read and feel inspired to put her words into practice." * Michelle Grover, Chief Information Officer, Twilio, and former Senior Vice President of Engineering, Concur/SAP *Table of Contents Section - 01: Sheree’s story; Section - 02: Why diversity and inclusion aren’t there yet; Section - 03: Privilege – The haves and the have nots; Section - 04: Intersectionality – Peeling the onion of differences; Section - 05: Check yourself – Unchecked and unconscious biases; Section - 06: Stand up – Being an ally; Section - 07: Demanding more from our leaders; Section - 08: Planning for more; Section - 09: Conclusion; Section - 10: Index

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Book SynopsisConstantinos C. Markides is recognized as one of the world's foremost experts on strategy and innovation, based in London, UK. He is Professor of Strategy and Entrepreneurship and holds the Robert P Bauman Chair in Strategic Leadership at London Business School. An internationally acclaimed teacher and conference speaker, he is the author of seven books and has published articles in top journals such as the Strategic Management Journal, Harvard Business Review and MIT Sloan Management Review. He is currently the Program Director of his school's executive education course, entitled: "Exploiting Disruption in a Digital World."Trade Review"I cannot think of a more important time after the events of 2020 for this how-to book. I wish I had it a year ago. As leaders, we need to create and embrace cultures of being constantly 'unreasonable' to strategically enable disruption, and to avoid being disabled by known and unknown disruptions." * David Meek, CEO, FerGene, Cambridge, Massachusetts *"Demand for change, from customers, stakeholders and society, grows at pace. In business, some things you can plan for. Some things you can't. Preparing and equipping your people to respond with optimism to the opportunities that change can bring is key. Organizing for the New Normal is an essential guide for leaders to empower and inspire their team to meet the challenges." * Ian Stuart, Chief Executive Officer, HSBC UK Bank plc *"Never before have people and companies had to process change like we see today. Continuous disruption is the new norm and Markides powerfully makes the case that the organizations that will succeed in this new environment will be driven less by fear and more by purpose and values. As a result, they will convert existential threats into value-creating actions." * Toni Petersson, CEO, Oatly, Sweden *"Markides' book perfectly reflects the many challenges that organizations face in today's world of permanent and increasingly rapid change. His creativity and tenacity to provide answers to these challenges makes it a must-read for every executive." * Ralph Büchi, Chairman of the Supervisory Board, Axel Springer SE, Berlin, Germany *"The prospect of continuous disruption is overwhelming; some executives freeze at the prospect of 'going again', but Markides practically and pragmatically provides insights, case studies and facts that provide the fuel for change. Stepping into the unknown requires confidence and boldness. This book will give you the belief to fear and respect failure, but more importantly embrace the opportunities of disruption." * David Pemsel, ex-CEO, Guardian Media Group; Founder and CEO, ScienceMagic.Inc, UK *"Organizing for the New Normal examines the challenges faced by business leaders at every stage of the transformation journey. Backed by years of experience and thorough academic research, Professor Markides offers unique insights into the lessons learned by leaders facing the challenge of continuous disruption. This is a must-read for every business leader in modern times." * Johan Thijs, CEO, KBC Group, Belgium *"Organizations must now succeed in overcoming repeated waves of ever-faster disruptive change. But how? Professor Markides' profound strategic insights make Organizing for the New Normal a terrific read and a highly practical guide for anyone who must answer that question. Entertaining, deeply researched, with both inspiring and salutary case studies; it's as relevant for not-for-profits as any business." * Tony Cohen, Member of the Charity Commission Board, UK; Chair of Barnardo’s (2014-2018); CEO of FremantleMedia (2001-2012) *"A must-read book for leaders that face a VUCA world. We all already know it and we just faced it during the pandemic, but change is the only constant and it is here to stay. Fronting this reality is extremely important for all leaders, and Markides' book shows the different steps and methods to build the agility needed to succeed in such an environment. This book will allow leaders to build organizations, securing sustainable success with full buy-in from all the involved relevant stakeholders, and because it is not a 'cookbook on how to reach success', it rather allows the reader to reflect and provides different tools, ready for use. We need it." * Carsten Hellmann, CEO of ALK, Denmark; former Executive Committee member of Sanofi; CEO of Merial *"What gives entrepreneurs some advantage is that they instinctively know that the 'new normal' of management is now 'permanent revolution'. Professor Markides levels the playing field by sharing the 'secret'. He diligently explores the rules of the new game and convincingly explains the tools every manager needs to win in this environment. This book is a must-read for any executive that wants to advance their career and keep their organization relevant in this age of accelerating innovation." * Ali Parsa, Founder and CEO, Babylon Health *Table of Contents Chapter - 00: Introduction; Chapter - 01: Attitude Towards Disruption is Key; Chapter - 02: Creating Urgency for Change; Chapter - 03: Deciding What to Do; Chapter - 04: How to Develop an Innovative Strategy; Chapter - 05: Experimenting with New Business Models; Chapter - 06: Winning Commitment for the New Business Model; Chapter - 07: The Importance of the Organizational Environment; Chapter - 08: How to Develop a Supportive Organizational Environment; Chapter - 09: Making the Transition to the New Business Model; Chapter - 10: Putting It All Together

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Book SynopsisLida Citroën is an executive personal branding and reputation management specialist based in Englewood, Colorado. She is a TEDx and keynote speaker, instructor on LinkedIn Learning and consultant to global business leaders, entrepreneurs and military veterans to enhance their position and reputation in complex strategic markets. She has been featured in several media outlets including The Guardian, Fortune, Huffington Post, Harvard Business Review and MSNBC. She is the author of Success After Service, also published by Kogan Page.Trade Review"I thought I knew enough about personal branding and positioning, but Lida Citroën opened my eyes to how I can elevate myself. Her experience in working with everyone from entrepreneurs, military personnel, athletes and top CEOs gives her great perspective and experience to bring to anyone's personal situation. No matter where you are in your life or what you're doing, Control the Narrative is an outstanding book to help you understand and shape the way the world sees you." * Marc Vandermeer, Vice President of Broadcasting, Houston Texans Football Team *"A strong personal brand is essential if you want to stand out and get noticed in today's business marketplace. In Control the Narrative, Lida Citroën shows you exactly what it takes to discover, design and deploy an effective brand and reputation management strategy. If you want others to recognize your talents and unique contributions, read this book." * Dorie Clark, author of Reinventing You and executive education faculty, Duke University Fuqua School of Business *"Now more than ever, it is critical to create a strong personal brand to differentiate yourself, and create a meaningful and rewarding path forward. The stories and exercises in this book provide a proven framework that takes you from where you are to a brand that delivers on its promises." * Charles Good, President, Institute for Management Studies *"With nearly 25 years of experience in the military, professional services and corporate America, I see Control the Narrative as the set of tools that I wish I had when I started my career. In this tight and engaging book, Lida provides real-world examples from her decades of experience as a successful career coach and professional mentor. Lida clearly articulates both the opportunities and risks provided by social media. Control the Narrative provides a set of tools that modern executives need to leverage the power of social media as they manage their brand in an increasingly digital world." * Doug Bartels, Sr. Director, Corporate Strategy, Honeywell Aerospace *"Lida generously offers up a foundational, easily digestible, step-by-step guide for anyone who wants to ensure they leave their desired legacy on this world. Her guidance in self-reflection and a pursuit of sincerity, without the pressure of perfection, is game changing!" * Lauren Addy, National Program Manager, Colonial Life *"Lida is able to help you merge the perception of who you are to yourself with who you are to the world in a completely authentic and genuine way. She has shown me, and many of our CEOs, how to take control of our reputation. Through this book, she shares both the strategies and tactics to make it happen for anyone. This will be added to the must-read list for all of our investees and clients. This is needed, relevant and usable information in today's world." * Kevin Custer, Founding Partner, Arc Capital Development *"Control the Narrative is the summation of Lida's extensive work in reputation management and personal branding, working across many countries and for many years. This is a must-read for anyone looking to increase their visibility, value and impact." * Debra Fine, keynote speaker, trainer and bestselling author *"One of the most valuable skill sets for a successful executive is their ability to control the narrative both internally and externally. Control the Narrative is Lida's best book yet! She has an uncanny ability for teaching executives how to build a strategy around reputation that will produce successful outcomes." * Myron Pincomb, (CAS), CEO, International Board of Credentialing and Continuing Education Standards *"If you are tempted to think that personal branding is about having a nice website, polished resumé and lots of followers on social media, stop and read this book. Personal branding is deeply rooted in your own values. Lida Citroën takes you on an amazing journey of discovering them and using them as foundation for your unique personal brand, which will stay with you. A great read that will change the way you are seen by others and by yourself." * Jacek Lawrecki, International Communications Executive *"When I need advice about personal branding, I call Lida Citroën. In Control the Narrative, Lida deftly shares her expertise in a way that we can all access. Lida shares real-world examples from leaders she has coached, which brings the book to life. She also sets out clear actions we can all take to invest in our personal brands. This is a must-read for any professional looking to leverage their career." * Morag Barrett, CEO SkyTeam and author of Cultivate: The Power of Winning Relationships and The Future-Proof Workplace *"As a millennial, LinkedIn is second nature to me, but Lida explained to me how to control the optics of social media to land my first sales position. Later, and through the hard work of personal brand strategy [with Lida], I secured an opportunity to lead and establish a market-disrupting sales team. If you are on the front nine of your career, like me, harnessing your personal brand is effort you need to invest immediately by reading Control the Narrative!" * Whitney Hake, Senior Vice President, TRANSWESTER *"Lida Citroën's stellar analysis of all the factors needed to compete in a post-COVID world is an essential read for anyone looking to leverage their talents and get ahead. Individuals can no longer bank on a decent education and a strong resumé - they must be deliberate and intentional when thinking about their narrative. If they are not, then they could be left behind." * Jamie McLaughlin, Founder + CEO, Monday Talent *Table of Contents Chapter - 00: Introduction; Chapter - 01: How perception is formed; Chapter - 02: Changing perception through personal branding; Chapter - 03: How to take control of reputation: strategy; Chapter - 04: How to take control of reputation: tactics; Chapter - 05: Pivoting your reputation; Chapter - 06: Repairing your reputation; Chapter - 07: Agree to stay the course; Chapter - 08: Measuring and monitoring reputational assets; Chapter - 09: Reputation risk management; Chapter - 10: Final thoughts;

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Book SynopsisDr Alan Watkins lives on the south coast of England and is CEO and co-Founder of Complete, a consultancy specializing in developing exceptional leadership through individual and team development. A physician and neuroscientist, he has been a coach to many top CEOs and business leaders around the world for over 25 years, bringing the latest approaches from neuroscience, physiology and systems theory to the human performance challenge. He is a visiting Professor in Business Studies at Kingston University, London.Trade Review"The insights shared in this book can help you transform yourself, your team and your business." * Simon Beard, CEO Culture Kings. *"In my experience, it normally takes around five years for teams to operate at the level of trust and co-operation I was able to develop in my team. With the techniques in this book we did it in six months." * Warwick Brady, CEO, Swissport *"The business was underperforming and now we are winning. Part of that success has been the team coming together faster with Alan Watkins' help. This book tells you exactly how." * Peter Pritchard, CEO, Pets at Home *"In my experience, it normally takes around five years for teams to operate at the level of trust and co-operation I was able to develop in my team. With the techniques in this book we did it in six months." * Warwick Brady, CEO, Swissport *"The business was underperforming and now we are winning. Part of that success has been the team coming together faster with Alan Watkins' help. This book tells you exactly how." * Peter Pritchard, CEO, Pets at Home *"After working with Alan and his team I see the progress we've made every day. The dynamics of our team are great. I feel very proud of what we've achieved, and the change is cascading throughout the business to our millions of customers." * Matt Simister, CEO, Tesco Europe *"If you want to perform at your best you need to know how to make this happen. Fortunately for me I met Alan Watkins, and I am sure others can benefit after reading this book." * Michael Drake, CEO Cognita Asia *"I've spent millions on coaching over the years but Alan Watkins and Complete's understanding of leadership is at the next level. The insights shared in this book can help you transform yourself, your team and your business." * Simon Beard, CEO Culture Kings *Table of Contents Chapter - 01: The great performance myth; Chapter - 02: Be younger; Chapter - 03: Be healthier and happier; Chapter - 04: Be smarter; Chapter - 05: Be successful; Chapter - 06: Be influential

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Book SynopsisRoberta Chinsky Matuson is based in Brookline, Massachusetts and helps leaders achieve dramatic improvements in employee engagement, retention, productivity and profitability. She's the president and founder of Matuson Consulting, where she works with Fortune 500 companies and mid-size, emerging companies to create teams that achieve extraordinary results. Known globally as "The Talent Maximizer," she is a seasoned speaker and the author of five books and blogs for Fast Company, Glassdoor, Forbes and Thrive Global. She is frequently cited in national media including The New York Times, The Wall Street Journal, Chicago Tribune, Inc.com, WashingtonPost.com and NPR.Trade Review"Everything you need to know about communication and relationship building at work is right here! Solid insights and practical advice from one of the world's leading authorities on executive coaching and employee engagement." * Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There. *"Who doesn't cringe when they hear the words, Can We Talk? And yet the truth is, those conversations we'd prefer to avoid are essential. I love how Roberta clearly guides us through the process of finding our voice so we can say what most needs to be said. This book is invaluable for leaders or for anyone who works." * Sally Helgesen, author, How Women Rise, The Female Vision, and The Web of Inclusion *"If you want to keep your employees, then you've got to get them talking. Roberta Matuson's book will do just that. With memorable stories and examples (including the author's own first-hand experiences of difficult conversations quickly going south) Can We Talk? provides readers with tools to actively build better relationships up, down and across the organization." * Dr. Bev Kaye, co-author Love ‘Em or Lose ‘Em and Up is Not the Only Way *"There's nothing more important in business than the ability to communicate effectively with those above, below and across from you. In Can We Talk?, Roberta provides readers with a game-changing framework to help them safely navigate through any tough work conversation, while successfully building strong relationships along the way." * Laura Huang, international bestselling author of EDGE: Turning Adversity into Advantage, and professor at Harvard Business School *"If you've been holding back from saying what needs to be said at work, Can We Talk? is the book for you. No topic is off the table here. This is a must-read for business owners, leaders and employees looking to find their voice and power up their communication skills." * Dorie Clark, author of Reinventing You and executive education faculty, Duke University Fuqua School of Business *"One of our six Core Values at Saxbys is "Care Personally and Communicate Openly" - simply because we know how critical, yet difficult human communication can be. Roberta's book does a fantastic job identifying both the importance of actually having difficult conversations while also providing the guidance to have them effectively." * Nick Bayer, Founder and CEO of Saxbys *"Can We Talk? is essential reading for anyone looking to improve their work relationships and build trust through more effective communication. Can We Talk? is one of those books that you'll refer to time and time again." * Jenn Mann, Chief Human Resources Officer, SAS *"Can We Talk? is a fast-pass framework to help you move past one-sided conversations, better your career and achieve a more humanistic workplace." * Marlene Chism, Author of From Conflict to Courage: How to stop avoiding and start leading *"Where was Can We Talk? when I needed it most? All those well-meaning but frequently awkward conversations that could have been better for all if I had read this. Roberta proves once again that she is the subject matter expert." * Julie Kahn, President of Regan Communications *"Roberta has done it again! I find myself wishing I'd had this book when I was a new professional. Roberta's practical approach and no-nonsense language make this the playbook for improving employee performance. Her planned approach is sure to make giving tough messages a lot easier, and that is the first step to ensuring your employees are exceeding your expectations." * Jay Hargis, First Vice President, Learning and Development Officer, Apple Bank *"Roberta's Can We Talk? gives managers and individual contributors a comprehensive toolbox on how to handle difficult conversations in a productive and constructive manner, and elevate performance and employee engagement. It's a must-read for anyone who wants to be successful in their career." * Polina Ware, PhD, Global R&D and TS&D Director, Rogers Corporation *Table of Contents Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations; Chapter - 01: Confidence - Trusting Yourself and the Other Party; Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind; Chapter - 03: Compassion - Be Empathetic and Understanding; Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down; Chapter - 05: Compromise - Earn Respect by Respecting Others; Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions; Chapter - 07: Courage - Navigating the Obstacles; Chapter - 08: Bringing It All Together

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