Management and management techniques Books
Quercus Publishing The Tree that Bends
Book Synopsis
£10.44
Sage Publications Ltd Innovation Management
a huge range and FREE tracked UK delivery on ALL orders.
£44.09
Rowman & Littlefield Effective Diversity, Equity, Accessibility,
Book SynopsisThis book draws from the author's nearly three-decade career of being the only one in the room. Cecile Shellman builds a process for individualizing, identifying, and prioritizing DEAI challenges; acknowledges key universal challenges in goal-setting and goal achieving; and shares resources and tools for making and charting progress.
£25.00
Harvard Business Review Press Strategic Analytics: The Insights You Need from
Book SynopsisIs your company ready for the next wave of analytics?Data analytics offer the opportunity to predict the future, use advanced technologies, and gain valuable insights about your business. But unless you're staying on top of the latest developments, your company is wasting that potential--and your competitors will be gaining speed while you fall behind.Strategic Analytics: The Insights You Need from Harvard Business Review will provide you with today's essential thinking about what data analytics are capable of, what critical talents your company needs to reap their benefits, and how to adopt analytics throughout your organization--before it's too late.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues--blockchain, cybersecurity, AI, and more--each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas--and prepare you and your company for the future.
£14.24
Business Expert Press Global Business Strategy
a huge range and FREE tracked UK delivery on ALL orders.
£31.30
Harvard Business Review Press The Year in Tech, 2023: The Insights You Need
Book SynopsisA year of HBR's essential thinking on tech—all in one place.Easy-to-use AI tools, contactless commerce, crypto for business, the mature metaverse—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2023: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.
£14.24
Harvard Business Review Press HBR's 10 Must Reads on Performance Management
Book SynopsisPerformance management is changing. Adapt your approach along with it.For decades, performance management has been seen as an annual chore by managers and HR departments alike. But this process is changing, and there are ways to make it more effective at all levels of your organization.If you read nothing else on performance management in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you make your process more adaptable, conduct better feedback conversations, and encourage the growth of your employees.This book will inspire you to: Learn where current performance management processes are falling short Overcome organizational bias to evaluate performance fairly Sculpt employees' jobs to meet their skill sets and interests Boost collaboration by aligning goals across functions Use people analytics ethically and transparently Help your people identify and use their strengths This collection of articles includes "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Reinventing Performance Management," by Marcus Buckingham and Ashley Goodall; "Getting 360-Degree Feedback Right," by Maury A. Peiperl; "The Set-Up-to-Fail Syndrome," by Jean-François Manzoni and Jean-Louis Barsoux; "Job Sculpting: The Art of Retaining Your Best People," by Timothy Butler and James Waldroop; "Performance Management Shouldn't Kill Collaboration," by Heidi K. Gardner and Ivan Matviak; "The Happy Tracked Employee," by Ben Waber; "Don't Let Metrics Undermine Your Business," by Michael Harris and Bill Tayler; "Numbers Take Us Only So Far," by Maxine Williams; "Managers Can't Do It All," by Diane Gherson and Lynda Gratton; and "Creating Sustainable Performance," by Gretchen Spreitzer and Christine Porath.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
£32.40
Rethink Press Leadership is a Skill
Book Synopsis
£15.29
Directory of Social Change Managing Your Manager
Book SynopsisThis book providesguidance on working effectively with your manager, including tips and techniques on where to focus your energy.
£11.42
Emerald Publishing Limited Team Work Quality: Why it Matters in Enhancing
Book SynopsisSoftware organizations in South Asia have particular organizational cultures and hierarchies, where teamwork and creativity are essential. Investigating research methodologies and collected data from team leaders across these industries, Team Work Quality subjects them to statistical analysis in order to infer how team work quality contributes towards the enhancement of creativity with respect to software organizations. Team Work Quality, a very recent term being widely applied in software organizations across the world now, has been measured in this book using Weimar’s model of Team Work Quality. The relationship of five team characteristics namely, team size, team age, team ethnicity, team role and tenure of the team leader, on the relationship between ‘Team Work Quality’ and ‘Creativity is also explored in this book. Strategies are also offered to software organizations for improving their levels of organizational creativity, through enhancement of Team Work Quality thereby helping its readers in creating a better work environment.Table of ContentsChapter 1. Introduction Chapter 2. Team Work Quality Chapter 3. Evolution of Creativity Chapter 4. Importance of Team Characteristics in Determining Team Performance Chapter 5. Conceptual Model Associating TWQ, Creativity and Team Characteristics Chapter 6. Research Methodology Employed Chapter 7. Strategies for Indian Software Organizations for the Enhancement of Team Work Quality and Organizational Creativity
£43.19
Troubador Publishing Ltd Being a Great Manager or Leader Is a Gift Not a
Book SynopsisThis book provides an encouraging space for anyone to be a leading positive presence in the workplace, building strong attributes and skills to coach teams using sound workplace practices and tools. It is an essential toolkit for management and workplace matters. It also serves those wanting to build a positive and mindful workplace culture.
£14.39
Pearson Education Limited Solution-Focused Coaching: Managing People in A
Book SynopsisTo be successful at work you have to be successful with people. As stress takes an ever bigger toll on people, so the successful organisation is the one that enables its workforce to manage and even harness that stress into productivity and satisfaction. Balance, clear goals and responsibility become more and more important. The bookexamines the challenges that the furious pace of change in today's world have brought and provides every manager with strategies to facilitate a successful, dynamic, creative, effective workforce. Backed by sound, up-to-the minute psychological theory this book is also highly practical and is packed with validated tools and techniques for enhancing life experience and work performance. This book will equip the reader with usable, effective, proven techniques for improving, communication, collaboration and co-operation at work. It will teach the reader how to become a ‘manager coach' and to lead themselves and their team with confidence. Table of Contents Chapter headings 1 Why coaching? Why now? Snapshot of today's corporate culture – how we got here, brief socio-historic overview. Taylorism to now. Realities of today's workplace, pressure, stress, work/life balance, what people want from work. The blurring of the work/life divide War for talent, retention issues, knowledge management. Change forced upon us, but also we need to foster and promote change. Command and control, does it work? Yes sometimes. How to know when it won't work. What to do about it. 2 Where does coaching come from? How can it help? Background in training, therapy, sports coaching, mentoring, but it is none of these. Increasingly managers need to facilitate enhancement of work and life. They need to help people to live a good, satisfying life and get more out of work. There are techniques that are proven. We need to use them. Coaching is not a fad, the name may change but people are the asset of an organisation, managers need to know how to get the best out of them. 3 The medium and the message Dealing with social capital, networking, communication skills. The way we communicate is changing and fast. But the basic human needs do not change. We need to be appreciated, respected, stimulated, listened to, challenged. This is the same as it ever was. There is an argument that the internet is loosening the social fabric of society, making people more alienated from one another. How do we stop doing this? By not using the internet? No it's not going to happen , nor to we want it to. It is a fantastic tool we need use it. The rules of good communication are simple. They are the same whatever the medium. Have something to say, listen, engage in dialogue, be clear stay true to your needs and values, speak with conviction. 4 How do you do it? - Methods and models Outline of coaching techniques and models developed at Sydney: Grow, House of change, etc. 5 Have you got what it takes to be a manager coach? David Clutterbuck competencies, self-assessment, inventory of coaching skills Where are your strengths and weaknesses? Assess yourself, using a variety of tools. Getting feedback from colleagues, coachee etc. 6 What to do if you haven't Based on feedback and assessment the chapter provides practical ways of enhancing personal competencies. Developing exercises, which are fun and motivating to do, have real application and will produce results. 7 Putting it into practice – coaching others Cookbook of recipes – dealing with specific situations. Typical workplace scenarios. 8 Dealing with difficult peopleIt's all very well but what do you do if you have to deal with a complete bastard. Emotional vampire, drama queen, Mr and Mrs Perfect, Its not my job, What do I care, its all too much. Typical personality types you might encounter and what to do about it. How to get them to do what you want. Setting boundaries . Uncovering needs and values. Keeping emotional distance, staying objective. ‘Good fences make good neighbours' Robert Frost 8 Make change in your own lifeYou can't possibly hope to help other people to create and maintain positive change, focus and direction on their own lives unless you can do it yourself. This chapter looks at self-coaching techniques, what they are, how to implement them and why they are important.
£17.99
Springer Nature Switzerland AG Sustainable Investing: Beating the Market with
Book SynopsisThis book reviews the latest methods of sustainable investing and financial profit making and describes how ESG (Environmental, Social, Governance) analysis can identify future business opportunities and manage risk to achieve abnormal returns. Megatrends such as climate change, sustainable development and digitalisation increase uncertainty and information asymmetry and have an impact on the future returns on investments. From a profit perspective, it is largely about how ESG factors affect the long-term value added by companies and the valuation of companies in the financial markets. Although sustainability provides an opportunity for abnormal returns, this phenomenon must be considered in a critical light. The book describes the risks and limitations associated with the accountability and availability of ESG data and tools. This book provides both academic findings and practical models for assessing the sustainability of investees and introduces practical tools and methods to make ESG analysis practice. It focuses on the ESG analysis of equity investments and fund investments in institutional investment organizations and provides a handbook for all investment analysts who are involved with investment decisions. Readers will benefit from understanding the methods, opportunities and challenges that professionals use in their ESG analysis with cases, interviews and practical tools for both institutional and private investors. Trade Review“An excellent book to start with. … Filled with useful case studies on companies and investors, the book discusses relevant recent trends, initiatives and approaches. The reader comes away with useful possibilities to consider … . These case studies are explicitly detailed and applicable for readers, making the book a valuable resource on its own. … Silvola and Landau examine this well, especially from a public equity perspective, in a clear and concise manner … .” (Cary Krosinsky, responsible-investor.com, September 22, 2021)“This book provides both academic findings and practical models for assessing the sustainability of investees and introduces practical tools and methods to make ESG analysis practice. It … provides a handbook for all investment analysts who are involved with investment decisions. Readers will benefit from understanding the methods, opportunities and challenges that professionals use in their ESG analysis with cases, interviews and practical tools for both institutional and private investors.” (investesg.eu, September 14, 2021)Table of ContentsPart I. Basics of Sustainable Investing.- Chapter 1. Motivation for Sustainable Investing – What Is the Purpose? .- chapter 2. Methods of Sustainable Investing.- Part II. Engaging with Investees.- Chapter 3. Active Ownership.- Part III. Sustainability in Investment Analysis.- Chapter 4. Sustainability as Part of Qualitative Analysis.- Chapter 5. ESG Analysis Tools for Assessing Listed Shares.- Chapter 6. Sustainability of Various Investment Products.- Part IV. The Link between Sustainability and Returns.- Chapter 7. The Nordic Perspective on Integrating ESG.- Chapter 8. Is Sustainable Investing Profitable?.- Chapter 9. What Is the Profitability of Sustainability Based on?.- Part V. Sustainability Trends and the Future of ESG.- Chapter 10. Changes in International Politics and Legislation.- Chapter 11. Sustainability Trends and International Frameworks.- Chapter 12. Global Investment Trends and Impacts on Sustainable Investing.
£29.99
Springer Nature Switzerland AG From Me to We: How Shared Value Can Turn
Book SynopsisShared value is a management strategy in which companies find business opportunities in social problems. While philanthropy and CSR focus efforts focus on “giving back” or minimizing the harm business has on society, shared value focuses company leaders on maximizing the competitive value of solving social problems in new customers and markets, cost savings, talent retention, and more.This book takes the concept of shared value to the next level, with the concept of “Me to We” (also abbreviated as “M2W”) and discusses the current state of the business-environment-government relationship and shows how the shared value model can contribute to each entity. Citing real cases and examples from multiple industries, the authors show that shared value promotes shareholder interests while serving as a successful business strategy. Chapters explore the emerging phenomenon of shared value, the shareholder-stakeholder comparisons, the role of government in the stakeholder environment, shared value as it related to competitiveness, and operational issues such as implementation, communication, and leadership in their relationship to shared value.Readers will find useful strategies of Me to We and its implementation by firms that have become leaders in their market. They will receive ideas and insights into business strategies that will overshadow CSR activities as a differentiation or brand development strategy of the past.Featuring interviews with corporate executives offering their perspectives on shared value, this book will discuss shared value within the context of business and society, competitiveness, and globalization.Table of Contents
£20.99
Harvard Business Review Press Leadership on the Line, With a New Preface:
Book SynopsisThe dangerous work of leading change--somebody has to do it. Will you put yourself on the line?To lead is to live dangerously. It's romantic and exciting to think of leadership as all inspiration, decisive action, and rich rewards, but leading requires taking risks that can jeopardize your career and your personal life. It requires putting yourself on the line, disrupting the status quo, and surfacing hidden conflict. And when people resist and push back, there's a strong temptation to play it safe. Those who choose to lead plunge in, take the risks, and sometimes get burned. But it doesn't have to be that way say renowned leadership experts Ronald Heifetz and Marty Linsky. In Leadership on the Line, they show how it's possible to make a difference without getting "taken out" or pushed aside. They present everyday tools that give equal weight to the dangerous work of leading change and the critical importance of personal survival. Through vivid stories from all walks of life, the authors present straightforward strategies for navigating the perilous straits of leadership. Whether you're a parent or a politician, a CEO or a community activist, this practical book shows how you can exercise leadership and survive and thrive to enjoy the fruits of your labor.
£23.75
Vintage Publishing Built To Last: Successful Habits of Visionary
Book SynopsisThe concept behind this book is simple and brilliant: find out what makes companies that outperform their peers for decades enjoy that success - and then apply those lessons yourself. Written by multimillion-copy bestselling author, speaker and business management consultant Jim Collins and organizational theorist Jerry Porras, it's the only blueprint you need for sustained business growth.'Built to Last is an unusual business book - seriously researched, unconventional in its conclusions... [It] is well worth reading, particularly by those engaged in trying to reinvigorate our nation's largest enterprises.' -- Wall Street Journal'Outstanding from Jim Collins as always. A definite must-read' -- ***** Reader review'Blew my mind on how to run a business, every leader or business owner should read this book' -- ***** Reader review'Very enlightening!' -- ***** Reader review'This book among top 5 business book I ever read!' -- ***** Reader review*********************************************************************************************'This is not a book about charismatic visionary leaders. It is not about visionary product concepts or visionary products or visionary market insights. Nor is it about just having a corporate vision. This is a book about something far more important, enduring, and substantial. This is a book about visionary companies.'Drawing upon a six-year research project at the Stanford University Graduate School of Business, multimillion copy bestselling author, speaker and consultant focused on business management and company sustainability and growth Jim Collins and organizational theorist Jerry Porras took eighteen truly exceptional and long-lasting companies and studied each company in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day - as start-ups, as midsize companies and as large corporations. Throughout, the authors asked: 'What makes the truly exceptional companies different from other companies?'Built to Last is the result of that research: filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the twenty-first century and beyond.Trade ReviewA huge inspiration for our business growth strategy over the years. -- Andy Lothian, CEO of Insights Group * Management Today *'One of the most eye-opening business studies since In Search of Excellence.' -- Kevin Maney * USA Today *'Built to Last is an unusual business book - seriously researched, unconventional in its conclusions...[It] is well worth reading, particularly by those engaged in trying to reinvigorate our nation's largest enterprises.' -- Richard J. Tofel * Wall Street Journal *'In Built to Last, Collins and Porras present a brilliant and lucid analysis and, yes, a blueprint for organizational excellence. It should be required reading.' -- Warren Bennis
£22.10
HarperCollins Publishers One Minute Manager Salesperson
Book SynopsisTeaches how to apply the secrets of One Minute Manager to have customers falling over themselves to buy your product.Spencer Johnson author of Number one bestselling business book Who Moved My Cheese? and business guru Larry Wilson teach the principles of the One Minute Manager to the sales-person in this motivational business book.Practical advice is offered to help the struggling salesman covering useful pointers for how to behave such as :treat customers like people, listen carefully to their needs, use after-sale calls to generate good will and referrals; as well as motivational, confidence boosting tricks which help bring sales to completion with minimum of effort.Spencer and Larry prove that bad track records can be smashed by applying the simple techniques learnt here and by helping peopleto feel good about what they buy. Creating positive mental states in the customer and the salesperson provides the right environment for a sale.This book is the quick., easy and fun way to achieve success in sales.
£8.54
John Murray Press Humans Are Underrated: What High Achievers Know
Book SynopsisIn the dawning age of brilliant machines, what will people do better than computers?It's easy to imagine a frightening future in which technology takes over the jobs that we now get paid to do, working more accurately and for barely any cost. Computers can already perform surgery, drive vehicles, write articles and do intricate legal work, so what hope will there be for tomorrow's workforce?Drawing on a wealth of research, Geoff Colvin uncovers the skills that will be in great demand as technology advances - and how they can be developed. In this new machine age, we shouldn't try to beat computers at what they can do. We'll lose that contest. Instead we must look to unlikely places, learn from the best, and cultivate the human abilities that make us unique.Trade ReviewIn Humans are Underrated, Geoff Colvin makes the case that there is no point trying to beat machines at their own game. What makes people special is their inbuilt propensity for social interaction. We work well in groups — communicating, collaborating and, yes, empathising. Our best hope lies in what makes us most different from the logic-processors…in the softer side of human nature. * Financial Times *An intriguing book. Humans need humanness, so that's what will retain market value. Not that the argument's solely economic. It also helps explain, for example, why face-to-face interaction is so critical for wellbeing. Computers can (and probably will) take over or transform every human job, except one: that of being human. -- Oliver Burkeman * Guardian *As machines inexorably become ever more competent at doing machinelike things, interpersonal skills, irreplaceable skills of human interaction, will come to be recognized as being even more valuable than they've always been. This is an extremely important, highly practical, and indeed exhilarating book. -- Sir Martin Sorrell, CEO, WPPBeautifully written and deeply researched, Humans Are Underrated is one of the most creative and insightful leadership books I have ever read. It is a triumph! -- Doris Kearns Goodwin, Pulitzer Prize winning historian and author of Team of RivalsA powerful exposition of the strengths and limitations of technology in shaping our lives and addressing today's greatest challenges. More than ever, as Colvin demonstrates, we need people who embody the most human of qualities. An uplifting account of the enduring potential of humanity itself. -- Paul Polman, CEO, UnileverThrough a series of practical case studies and insights, Colvin clearly demonstrates that regardless of where the future takes us emotional intelligence will remain one of the most valuable human skills and the Human Element will remain a differentiator. -- Andrew N. Liveris, chairman and CEO, Dow Chemical CompanyGeoff Colvin's fresh take on how to respond to the rise of brilliant machines and the changing nature of work is as wise as it is inspiring. -- Dominic Barton, global managing director, McKinsey & CompanyA measured and comprehensive case for the edge that human beings will have over their titanium brethren in the future job market. Packed full of insightful research and case studies, Humans are Underrated makes a compelling case that people aren't surplus to requirements just yet. * Elite Business *A compelling insight into how the human brain can trump technology. * Engineering and Technology *Enlightening. The message here is ultimately a positive one for humanity. * Irish Times *Colvin gives all of us mortals hope. -- Luke Jonhson * Management Today *Captivating and convincing. I think this book will change the way people think about the future. Take time and read it. -- Alan Murray, editor at FortuneCorporate leaders often say, 'People come first'. True innovation is realized only when their actions match their words. -- Robert Greifeld, CEO, Nasdaq
£11.69
Harvard Business Review Press HBR Guide to Managing Up and Across HBR Guide
Book SynopsisARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you're juggling others' needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you're a young professional or an experienced leader.The HBR Guide to Managing Up and Across will help you: Advance your agendaand your careerwith smarter networking Build relationships that bring targets and deadlines within reach Persuade decision makers to champion your initiatives Collaborate more effectively with colleagues Deal with new, challenging, or incompetent bosses Navigate office politics
£13.29
Pearson Education Principles of Operations Management
Book SynopsisJay Heizer, Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in management and statistics from Arizona State University. He was previously a member of the faculty at the University of Memphis, the University of Oklahoma, Virginia Commonwealth University, and the University of Richmond. He has also held visiting positions at Boston University, George Mason University, the Czech Management Center, and the Otto-Von-Guericka University, Magdeburg. Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration. In addition, he has been actively involved in consulting in the OM and MIS areas for a variety of organizaTable of ContentsPART 1: INTRODUCTION TO OPERATIONS MANAGEMENT 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART 2: DESIGNING OPERATIONS 5. Design of Goods and Services Supplement 5: Sustainability in the Supply Chain 6. Managing Quality Supplement 6: Statistical Process Control 7. Process Strategies Supplement 7: Capacity and Constraint Management 8. Location Strategies 9. Layout Strategies 10. Human Resources, Job Design, and Work Measurement PART 3: MANAGING OPERATIONS 11. Supply Chain Management Supplement 11: Supply Chain Management Analytics 12. Inventory Management 13. Aggregate Planning and S&OP 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Lean Operations 17. Maintenance and Reliability
£60.79
HarperCollins Publishers Inc EMyth Mastery
Book SynopsisThe bestselling author of the phenomenally successful essential entrepreneur handbook The E-Myth Revisited presents the next big step in entreprenuerial management and leadership In this practical, real-world program that can be implemented real-time into any business, Michael E. Gerber begins by explaining why the entrepreneur is so critical to the success of any enterprise, no matter how small or large it may be, and why the mindset of an entrepreneur is so integral to the operating reality of the organization. He then covers seven essential skills: leadership, marketing, money, management, lead conversion, lead generation, and client fulfillment. E-Myth Mastery shows readers the difference between being an entrepreneur and doing a job, and teaches them how to get money when banks won't help, how to expand their customer bases when big business moves in down the street, and how to make sure their businesses keep their promises every single time.Trade Review"Gerber loves to exhort people to develop powerful visions for their companies." -- Fortune "The power of the E-Myth will transform your business and your life." -- Allan D. Koltin, CPA, President and CEO, Practice Development Institute "The power of the E-Myth will transform your business and your life." -- The John Hancock Insurance Group "Gerber's powerful insights have given thousands of entrepreneurs new control over their businesses." -- Success "Here is, if not the only source of good advice, at least an important source." -- Booklist
£12.99
Columbia University Press Charlie Munger
Book SynopsisThis book presents the essential steps of Charlie Munger's investing strategy, condensed from interviews, speeches, writings, and shareholder letters and paired with commentary from fund managers, value investors, and business-case historians. Munger's approach is straightforward enough that ordinary investors can apply it to their portfolios.Trade ReviewCharlie Munger is, arguably, the world's best investor. His 'worldly wisdom'-a latticework of understanding separate disciplines-is a powerful way to achieve superior investment results. Without it, success in the market-or anywhere else-is a short-lived fluke. -- Robert Hagstrom, author of The Warren Buffett Way and Investing: The Last Liberal Art Griffin offers an elegantly unified theory of Munger's ideas, organized in a coherent framework from a generous sampling of his scattered remarks in various forums over many years. Intelligent, thoughtful, helpful-and a delight to read. -- Lawrence Cunningham, author of Berkshire Beyond Buffett: The Enduring Value of Values What if I told you that the world's greatest living investor was also one of the most prolific writers and thinkers on the subject? And what if there were a single book containing all of his most insightful comments in a highly focused series of lessons, anecdotes, and instructions for success? I'm happy to tell you that, in Tren Griffin's Charlie Munger, that book has finally arrived. -- Joshua M. Brown, CEO, Ritholtz Wealth Management, author of Backstage Wall Street Griffin is better than anyone else at explaining the most important ideas from the best and brightest minds in business and investing in a way people can easily understand. This book is overflowing with wisdom. Readers will receive a master's degree in decision making, investing, human psychology, and much more. The definitive book on Warren Buffet's business partner. -- Ben Carlson, author of A Wealth of Common Sense: Why Simplicity Trumps Complexity in Any Investment Plan Munger's life is about facing reality, from personal relationships to lofty financial transactions. Griffin demonstrates how Munger sees 'possible' where others see the opposite. How Munger sees the weeds in the river yet also the wonderful fish swimming there. -- Janet Lowe, author of Damn Right: Behind the Scenes with Berkshire Billionaire Charlie Munger Charlie Munger is one of the greatest thinkers of our time. Combine his wisdom with Griffin's ability to synthesize thoughts and this book is truly a work of wisdom. It will guide you on how to think differently, which is the most important-and most lacking-skill among business leaders and investors. -- Morgan Housel, author of Everyone Believes It, Most Will Be Wrong: Motley Thoughts on Investing and the Economy Griffin does an extraordinary job of curating, synthesizing, and organizing the vast wisdom Munger has left for humanity. -- Shane Parrish Farnam Street treasure trove of observations and comments by Mr. Munger, Warren Buffet's investment expert. -- Nancy K. Webman Pensions & Investments All who are interested in finance will want this book... Highly recommended. Choice If you put it down feeling as if you haven't learned enough, blame yourself, not the author. Better Investing Well-organized and thoughtful... Griffin expertly displays how Munger's own ideas both emerged from, and later departed with the intellectual foundations laid by [Ben] Graham. The CharlietonTable of ContentsIntroduction 1. The Basics of the Graham Value Investing System 2. The Principles of the Graham Value Investing System 3. Worldly Wisdom 4. The Psychology of Human Misjudgment 5. The Right Stuff 6. The Seven Variables in the Graham Value Investing System 7. The Right Stuff in a Business Berkshire Math Moats Value Investing vs. Factor Investing Notes Glossary Bibliography
£19.00
Bloomsbury Publishing PLC Working with Emotional Intelligence
Book SynopsisDo you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? This work demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise.Trade Review'Goleman explores how to develop raw emotional intelligence into emotional competency, which in turn can be used to turn difficult situations into rewarding ones' Independent
£11.69
Family Enterprise Knowledge Hub Publishing Enabling Next Generation Legacies: 35 Questions
Book Synopsis“The next generation is our future.”Answering the most pressing thirty-five questions of Next Generation members in a short and concise, yet competent way—leading academics, practitioners, and enterprising families come together to empower Next Generation legacies.Masterfully detangling the intricate dynamics of the family, ownership, business, and wealth, the authors share best practices, real-life examples, and critical questions for reflection.Part 1: FamilyDefining family · Managing family dynamics · Dealing with conflicts · Family communication · Preparing generational transitions · Keeping the family unitedPart 2: OwnershipResponsibilities and rights · Preparation of future owners · Dealing with non-active owners · Ownership transfers · Board expectations and roles · Owner networksPart 3: BusinessPreparing business entry · Working with nonfamily executives · Hiring family members · Promoting family members · Letting go of family members · Engaging family business consultantsPart 4: WealthDealing with wealth · Pursuing a vocation outside of the family enterprise · Leaving the family enterprise · Selling the family business · Starting a family office · Pursuing philanthropy and impact investingEnabling Next Generation Legacies is a powerful guide for Next Generation members and their families to ask better questions, make better decisions, live better lives, and build stronger legacies.
£24.64
Pearson Education Little Book of Big Decision Models The
Book SynopsisJames McGrath worked as an accountant and senior manager in industry, local government and as a self-employed management consultant before becoming Course Director for the MA in Education and Professional Development at the City of Birmingham University.Table of Contents Chapter 1 - The principles of decision making Introduction Model 1: Townsend’s rules of decision making Model 2: The McNamara fallacy - The vital information that decision makers ignore Model 3: Using quantitative (hard) and qualitative (soft) data in decision making Model 4: Kreiner and Christensen the consequence model Model 5: Tenenbaum and Schmid’s decision making spectrum Model 6: Roger and Blenko’s rapid decision making model Model 7: Cognitive mapping - understanding how your colleagues think Model 8: Tacit knowledge and decision making Model 9: The standard decision making model Conclusion Chapter 2 - Using data in decision making Introduction Model 10: The Pareto principle and the important vital few Model 11: Lewin’s force field analysis of the support and opposition to a decision Model 12: Scenario analysis and charting possible futures Model 13: Delphic forecasting and how to firm up predictions Model 14: Johnson, Scholes and Wittingham mapping stakeholder’s reactions Model 15: Egan’s shadow side model - dealing with the politics of decisions Model 16: The SCAMPER model and finding creative solutions Model 17: De Bono’s six thinking hats - generating different perspectives Conclusions Chapter 3 - Enhancing your decision making skills Intrduction Model 18: The Eisenhower principle and the delegation of decisions Model 19: The feedback and criticism grid Model 20: Learning to think outside the box Model 21: Goleman: Using emotional intelligence to make better decisions Model 22: Sumantra and Bruch reclaiming your job Conclusion Chapter 4 - Decisions models about you Introduction Model 23: Christensen’s strategy for a happy life Model 24: The making – of you model and how your past influences the present Model 25: The rubber band model - what holds you back and pulls you forward? Model 26: The crossroads model and which road to follow next Model 27: The personal performance model and job satisfaction Model 28: Csikzenmihalyi’s flow model and the joy of working in ‘the zone’ Model 29: Maslow’s Pyramids - what you want and what you need Model 30: The Euffe Elbaek model - a guide to your personality Model 31: Johari windows - a guide to your personality Model 32: The personal potential trap and how to avoid becoming a prisoner of other peoples’ expectations Model 33: Your attitude to risk Conclusion Chapter 5 - Decision Models about other people Introduction Model 34: Goffee and Jones - why should anyone be led by you? Model 35: Hersey and Blanchard’s situational leadership model Model 36: Manzoni and Barsoux - how managers set staff up to fail Model 37: Denseraeu, Graen and Haga - how managers set staff up to succeed Model 38: Herzberg’s motivation and hygiene theory - choosing the right carrots Model 39: The feedback sandwich - delivering negative feedback Model 40: McGregor’s features of effective and ineffective teams Model 41: The team model - building a well balanced team Conclusion Cha
£11.69
Pearson Education Limited Quantitative Analysis for Management Global
Book SynopsisBarry Render is Professor Emeritus, the Charles Harwood Distinguished Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University and his MS in Operations Research and his PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, the University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Science Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA. Dr. Render has coauthored 10 textbooks published by Pearson, including Managerial Decision Modeling with Spreadsheets, Operations Management, Principles of Operations Management, Service Management, IntTable of Contents Introduction to Quantitative Analysis Probability Concepts and Applications Decision Analysis Regression Models Forecasting Inventory Control Models Linear Programming Models: Graphical and Computer Methods Linear Programming Applications Transportation, Assignment, and Network Models Integer Programming, Goal Programming, and Nonlinear Programming Project Management Waiting Lines and Queuing Theory Models Simulation Modeling Markov Analysis Statistical Quality Control APPENDICES Areas Under the Standard Normal Curve Binomial Probabilities Values of for Use in the Poisson Distribution F Distribution Values Using POM-QM for Windows Using Excel QM and Excel Add-Ins Solutions to Selected Problems Solutions to Self-Tests ONLINE MODULES Analytic Hierarchy Process Dynamic Programming Decision Theory and the Normal Distribution Game Theory Mathematical Tools: Determinants and Matrices Calculus-Based Optimization Linear Programming: The Simplex Method Transportation, Assignment, and Network Algorithms Business Analytics
£61.99
Cornerstone Scaling up Excellence
Book SynopsisScaling up excellence is the key to creating a great organisation. It’s how a small enterprise expands without losing focus. It’s how a brilliant new idea or plan developed by the few goes on to be adopted by the many. And, in hard times and tough situations, it’s how pockets of smart new thinking overcome cultures of indifference or negativity. An organisation that doesn’t know how to scale up what is best within it won’t achieve long-term success. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao have devoted nearly a decade to uncovering what it takes to create and spread outstanding performance, and in Scaling Up Excellence they share the fruits of their research. Drawing on case studies that range from Silicon Valley enterprises to non-profit organisations, they provide crucial insights into corporate cultures, both good and bad, and offer a road map for establishing and stimulating excellence. In the process, they show how to use ‘premortems’ when making big decisions about change. They reveal why seven is so often the magic number when it comes to team size. They examine successful and unsuccessful quests for improvement – in hospitals, schools and elsewhere. And they discuss when a single corporate mindset is best (‘Catholicism’) and when local variation is preferable (‘Buddhism’). Scaling Up Excellence is the first management book devoted to what is – or should be – a core priority for every organisation. As such it is destined to become the standard bearer.Trade ReviewThe pair’s eagerness drips from every page and it would be a hard-hearted reader who left Scaling Up Excellence anything less than thoroughly energised about the potential for positive change... Very good indeed. -- Robert Jeffery * Chartered Institute of Personnel and Development *Practical and spiced with entertaining case studies. They do not shy away, either, from pointing out that it may sometimes make sense to stay small. * Financial Times *Explains how a brilliant idea or plan developed by a few people can be effectively adopted by the whole workforce. * Director *
£11.39
Pearson Education Smart Solution Book The
Book SynopsisDavid Cotton spent 21 years with Arthur Andersen and PwC before becoming a freelance trainer in 2002. He has worked in four continents and more than 40 countries, delivering a wide range of training in management, leadership, communication skills, business networking, confidence building, dealing with difficult people, change management, business strategy, coaching and mentoring. David's clients span local and national government and nearly every industry sector and include the European Parliament, European Commission and many of its agencies, the United Nations, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, most of the major Middle Eastern oil and gas companies, Manchester Business School and many others. He has published scores of articles and more than a dozen books, including Key Management Development Models (FT Publishing, 2015).Trade Review“The essential guide for any problem solving situation. Effective, practical and very accessible. Highly recommended.” Chris Garthwaite, CEO CGA Consulting "There isn't a single individual or organisation that could fail to benefit from the many practical approaches to problem-solving in this book. Everyone should read it!” Andrew Hilton, Managing Director, Corporate Training Partnerships Ltd “F. Durrenmatt says 'What concerns everyone, can only be solved by everyone' - and David's book is the practical guide to getting everyone fully engaged with a creative technique to solve any of your challenges.” Peter Schwanh™ußer, Partner, papilio ag, ZurichTable of ContentsAbout the author Acknowledgements Introduction Part 1 - Which tools to use and when Tools for broad problem areas Tools for specific problems Part 2 - Problem solving essentials Barriers to problem solving Framing a problem Stages in problem solving Preparation for group problem solving Equipment needed Part 3 - Problem solving techniques for individuals and small groups 1. Force field analysis and graphical force field analysis 2. Tough questions 3. Ritual dissent (and ritual assent) 4. Brain-friendly brainstorming 5. Reverse brainstorming 6. Procrastination 7. Cartesian logic 8. Brainwriting 9. Individual and collective mind mapping 10. Structured walkthroughs 11. Life through a lens 12. Nominal group technique 13. GROW for problem-solving 14. Head/Heart-Push/Pull 15. Osborne-Parnes critical problem solving process 16. Appreciative inquiry 17. Competitive ideas 18. Why not? 19. MUSE 20. Ishikawa fishbone diagrams 21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’) 22. 3D stakeholder mapping 23. Two words technique 24. The association grid 25. Delphi technique 26. Lotus blossom technique 27. Photographic associations 28. Random word technique 29. Challenging assumptions 30. Metaphorical problem-solving 31. Who else has solved this problem? 32. How-How? 33. The 5 Whys/Question Everything 34. Jelly Baby Tree 35. Future shock 36. What if? 37. What if we didn’t? 38. Reframing 39. Ripple effect (systems thinking) 40. What I need from you 41. Concentration diagrams 42. Pareto analysis – simplified version 43. Solution effect analysis 44. The work map 45. Competing values framework 46. Timelining 47. One question 48. Peer assist 49. Action learning 50. Story circles 51. Swim Lane diagrams (Rummler-Brache diagrams) Part 4 - Large group problem solving techniques 52. Crawford’s Slip 53. Charrette Procedure 54. Starbursting 55. Open space 56. World café 57. Pro-action cafe Part 5 - Problem solving business games When and how to use business games 58. Retirement speeches 59. Convince me 60. Evolution 61. It’s in the news 62. The trial 63. Tortoise and hare 64. Art gallery 65. Proverbial problem solving 66. There are no rules 67. Documentary 68. Pitch Perfect Part 6 – Sharing and implementing solutions Sharing solutions Implementing solutions
£16.14
Penguin Books Ltd Holacracy
Book SynopsisIn Holacracy, Brian J Robertson outlines a ground-breaking approach to organisation: no managers, only roles''Holacracy is the opposite of the cliché way to run a start-up. It creates clarity: who is in charge of what, and who makes each kind of decision'' - Evan Williams, cofounder of Blogger, Twitter and MediumIn traditional companies, managers make decisions, and workers execute the plan. But Holacracy is a revolutionary and tried-and-tested new system which turns everyone into a leader. The organisation looks like a nest of circles, not a pyramid -- but it''s not anarchy. It''s finally clear who should make each decision -- the person on the frontline has that authority -- and the organisation succeeds by adapting swiftly to pursue its purpose.In Holacracy, pioneer Brian Robertson explains how to adopt this system across your organisation -- and what you can do just within your department or for yourself -- and how to ovTrade ReviewHolacracy is the opposite of the cliché way to run a startup. People romanticize startup cultures and their lack of structure, but it creates anxiety and inefficiency, whether we have to build consensus around every decision, or deal with land grabs for power. In contrast, Holacracy creates clarity: who is in charge of what, and who makes each kind of decision - and there is a system for changing that, so it's very flexible at the same time -- Evan Williams, co-founder of Twitter and MediumThis book reminds me of a book that I must have read 100 times during my quest to become a better poker player. The first reading will most likely result in a complete paradigm shift, and you'll gain new insight every single time you reread it, especially when interspersed with actual practice playing the game on a regular basis. I highly recommend this book as your 'Holacracy Bible' if you're looking to explore a new way of working -- Tony Hsieh, CEO of Zappos and author of the #1 New York Times bestseller Delivering HappinessHolacracy is a difficult concept to understand, but its founder Brian Robertson breaks it down simply and thoroughly. Regardless of your conclusion about the system's potential, it is undoubtedly the alternative management approach that will be getting the most attention over the next few years as we see how it affects thousands of employees around the world. -- 20 business books to read this summer * World Economic Forum 'Agenda' *engagingly straightforward * Bloomberg *
£10.44
Pearson Education Leaders Guide to Emotional Agility Emotional
Book SynopsisDr. Kerrie Fleming is the Director of the Ashridge Leadership Centre and Head of the Leadership and People faculty at Ashridge, specialising in emotional intelligence (EI). Kerrie has designed and delivered customised MBA and open leadership and management development programmes for the Foreign Office, Continental, Abu Dhabi Executive Council, BNP Paribas, Azadea and MUFG.Table of ContentsAcknowledgements Why you need to read this book Introduction Structure of the book Part 1: The Seven Steps to Emotional Agility (EA) Chapter 1: Who is the real you? Chapter 2: How do you feel and why does it matter? Chapter 3: Becoming aware of others: spotting emotional responses Chapter 4: Taking time to understand emotions in yourself and others Chapter 5: How to manage your own emotions Chapter 6: How to manage the mood of others Chapter 7: Taking some time to gain wisdom in your emotional response and actions Part 2: Emotional Agility in Action Chapter 8: Using emotional agility to improve the outcome of difficult performance appraisals Chapter 9: Using emotional agility to motivate a disengaged team Chapter 10: Using emotional agility to enhance creativity and innovation Chapter 11: Using emotional agility to manage and navigate change Chapter 12: Using emotional agility to increase and improve your leadership influence Conclusion: Putting it all together References Index
£14.24
John Wiley & Sons Inc Managing Up
Book SynopsisTable of ContentsAcknowledgments xi About the Author xiii Introduction xv Chapter 1 Stop Complaining and Start Winning – Managing Up is the Key to Your Success 1 Chapter 2 Is Your Boss an Innie or Outie? 13 Chapter 3 The Innie 21 Chapter 4 The Outie 31 Chapter 5 Workplace Styles – Assessing Your Boss’s Workstyle Personality 39 Chapter 6 The Energizer 47 Chapter 7 The Advancer 55 Chapter 8 The Harmonizer 65 Chapter 9 The Evaluator 73 Chapter 10 Difficult Bosses 81 Chapter 11 The Micromanager 85 Chapter 12 The Hands-Off, Absentee, Ghost Boss 95 Chapter 13 The Narcissist 103 Chapter 14 The Impulsive Boss 113 Chapter 15 The Pushover 123 Chapter 16 The BFF Boss 131 Chapter 17 The Workaholic 141 Chapter 18 The Incompetent 151 Chapter 19 The Nitpickers and Seagulls 161 Chapter 20 The Truly Terrible – Psycho Crazy Bully Tyrannical Screaming Egomaniacs 169 Chapter 21 It’s Okay to Quit 185 Chapter 22 Bonus Tips – 50Ways to Manage Your Manager 195 Index 203
£19.55
Harvard Business Review Press The Power of Positive Deviance
Book SynopsisThink of the toughest problems in your organization or community. What if they''d already been solved and you didn''t even know it? In The Power of Positive Deviance, the authors present a counterintuitive new approach to problem-solving. Their advice? Leverage positive deviants--the few individuals in a group who find unique ways to look at, and overcome, seemingly insoluble difficulties. By seeing solutions where others don''t, positive deviants spread and sustain needed change.With vivid, firsthand stories of how positive deviance has alleviated some of the world''s toughest problems (malnutrition in Vietnam, staph infections in hospitals), the authors illuminate its core practices, including:· Mobilizing communities to discover invisible solutions in their midst· Using innovative designs to act your way into a new way of thinking instead of thinking your way into a new way of acting· Confounding
£17.99
HarperCollins Publishers Inc The Power Code
Book SynopsisTrade Review“If you think power always corrupts, get ready to think again. Katty Kay and Claire Shipman have spent their careers observing power up close, and they’ve written an evidence-based, powerful, practical guide to acquiring it honestly and using it responsibly.” — ADAM GRANT, #1 New York Times bestselling author of Think Again and host of the podcast Re:Thinking “Katty and Claire have done it again. This time they take on power—deconstructing it and revealing why so many women are turned off by it, even as the world needs more female leadership. They make the case that ‘power’ needs a rebrand—one better suited to the new workplace and that leverages women’s strengths. This book is for every woman who wants to feel the joy of more authentic agency.” — MIKA BRZEZINSKI, cohost of Morning Joe and author of Know Your Value
£21.25
£53.19
Penguin Books Ltd The Asshole Survival Guide
Book SynopsisFrom the international bestselling expert on dealing with assholes''With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource''Gretchen Rubin, author of The Happiness Project''At last someone has provided clear steps for rejecting, dejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read''Robert Cialdini, author of Influence and Pre-Suasion''If only Bob Sutton''s book had been available to help me deal with the full complement of 1st-class assholes I''ve encountered in my 50-year professional life. No names shall be mentioned''Tom Peters, co-author of In Search of ExcellenceBeing around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: haTrade Review'With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource' -- Gretchen Rubin, author of The Happiness Project'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives' -- Robert Cialdini, author of Influence and Pre-Suasion'If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned' -- Tom Peters, co-author of In Search of ExcellenceAt last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. -- Robert Cialdini, author of New York Times bestsellers Influence and Pre-suasionA contemporary classic -- DANIEL H. PINK, bestselling author of To Sell is Human and DriveAs much as we try to avoid assholes, inevitably they appear in our lives. Bob Sutton gives a menu of clear, thoughtful, and practical solutions for surviving and thriving in that painful situation. With cutting-edge research and real-life examples that are thought-provoking and often hilarious, The Asshole Survival Guide is an indispensable resource. -- Gretchen Rubin, bestselling author of Better Than Before, Happier at Home and The Happiness ProjectBob Sutton is very wise and very funny, AND he can tell you exactly how to handle the unfortunate reality that into every life a few assholes must fall. The Asshole Survival Guide is destined to become your go-to resource whenever you find yourself dealing with people who would treat you poorly -- Susan Cain, New York Times bestselling author of 'Quiet'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read -- ROBERT CIALDINI * author of New York Times bestsellers INFLUENCE and PRE-SUASION *No matter what industry or profession you work in, you will always encounter people who are unpleasant, off-putting, or downright self-centered. Thank goodness Bob Sutton has provided us with such a well-crafted guide for surviving these jerks. It is mandatory reading for anyone who strives to endure, escape, fend-off, and bring them down -- CHIP CONLEY * founder and past CEO of Joie de Vivre hotels, advisor and former Head of Global Hospitality and Strategy at Airbnb, author of four books including the New York Times best seller Emotional Equations. *With humor, understanding and comprehensive research - and an ah-ha moment on every page - this is a must-have for leaders and climbing stars alike, from the expert on the subject. Bravo! -- MARSHALL GOLDSMITH * author of the #1 New York Times bestseller TRIGGERS *This is the guide you need for handling the worst people in your life-and making sure they don't rub off on you. If you've ever had a horrible boss, client, or colleague, this book is bursting with advice that's often ingenious and always actionable. And if your world has been free of jerks, consider this an insurance policy -- Adam Grant, New York Times bestselling author of 'Give and Take' and 'Originals' and co-author of 'Option B'Assholes are like the weather-everybody complains about them but nobody ever does anything about them. Until, that is, Robert Sutton's Asshole Survival Guide. Sutton offers a wealth of helpful, and dare I say wise suggestions about how to identify and deal with the assholes in your organization, or at least minimize the damage they do to the well-being and productivity of others. (I'd also suggest bringing it along to family reunions and PTA meetings -- GEOFF NUNBERG * University of California at Berkeley, author of Ascent of the A-Word: Assholism, the First Sixty Years *Reading The Asshole Survival Guide made me wistful. If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned -- Tom Peters, co-author of the international bestseller 'In Search of Excellence'One of the biggest impediments to achieving a great workplace is assholes. Their behavior creates a hostile work environment that leads to decreased engagement, productivity and employee loyalty. Bob Sutton has written a fantastic book that explains the severity of the problem and provides useful strategies for dealing with it -- PAUL PURCELL * Chairman and former long-time CEO of Baird, ranked fourth on Fortune’s Top 100 Companies to Work For and renowned for its long-time “no assholes” policy *It's hard to know how to react to a jerk, so The Asshole Survival Guide is a Godsend. Obnoxious behavior is a double whammy. First, you feel mad at the other person. Next, you feel mad at yourself for your response / lack of response. It's being mad at yourself that is both hard to be aware of, and is most debilitating. With this brilliant and funny book, Bob Sutton saves you from fear, loathing, and self-loathing! -- KIM SCOTT * bestselling author of the New York Times bestseller, Radical Candor, cofounder of Candor, Inc, former executive at Google and Apple *In this most-welcome sequel to Sutton's bestselling The No Asshole Rule, the author turns from an organization-wide perspective to an individual one, outlining strategies for dealing with difficult people at work. Readers will shake their heads-both in horror and recognition-at Sutton's real-life examples of egregious behavior. However, Sutton also shares true stories, provided by readers, of successful strategies for thwarting the bullies. * Publisher's Weekly *If everyone had paid attention to the Stanford business professor's best-selling 2007 management manifesto, "The No Asshole Rule," there would be no need for a follow-up. Yet here we are. * Esquire *Sutton offers a variety of techniques that people suffering the presence of difficult individuals at their work, in their sports teams or just in everyday life can employ to deal with them or fight back. There is even help with discovering whether or not you are an asshole yourself - and what to do about it if you do something that makes you one... This is a small book but it could play a big part in making us treat others better * Forbes *You are armed and ready to handle ghastly people wherever you might find them * FT Business Books of the Month *This survival guide is here to help you from going insane. It's full of science-driven tips and strategies on how to deal with nasty bosses, manipulative colleagues, or other general jerks in your life * W Magazine *People are jerks. And there's plenty of evidence to prove it in the very blunt self-help book called "The A-hole Survival Guide," a scholarly source that teaches fed-up readers how to deal with co-workers, strangers and just about anyone who sucks * Moneyish *
£10.44
Dorling Kindersley Ltd Negotiating
Book SynopsisImprove your negotiation skills and land the deal, promotion or project. Negotiation skills are essential for managing teams, persuading others and finding win-win solutions. The practical guide that gives you the tools you need to improve yournegotiation tactics.Whether you''re new to negotiating, or keen to enhance your existing skills, this is the guide for you. Inside you''ll find:- Practical, how-to approach that teaches you the skills you need to run a project successfully- New spreads on negotiation online rather than face to face- Step-by-step instructions, tips, checklists, and Ask yourself features show you how to make an impact- Tables, illustrations, in-focus panels, and real-life case studies demonstrate and explain problem-solving and how to build confidence and get resultsThe illustrated guide to negotiating is the perfect tool for managers and business leaders. The slim compact format allows you to use this book as an on-hand reference whenever you need advice on mitigating decision traps and impasses. You''ll discover how to improve your negotiating skills by defining your style, preparing properly, and designing your meeting structure. Plus, how to build relationships, develop trust, negotiate fairly, and tips on negotiating styles.This business management book is packed with step-by-step instructions, tips, checklists and to show you how to persuade in business! Tables, illustrations, and real-life case studies further explain how to build confidence and get results.Whether it''s negotiating, managing people, or improving your leadership skills, DK''s Essential Managers series contains the know-how you need to be a more effective manager and hone your management style.
£7.59
Dorling Kindersley Ltd Achieving High Performance
Book Synopsis
£7.59
Pearson Education 101 Business Ideas That Will Change the Way You Work
Antonio E. Weiss is a writer and management consultant. His previous book, Key Business Solutions, also published by Financial Times Press, was shortlisted for the Chartered Management Institute Book of the Year Award 2013, featured as a WHSmith Business Bestseller, and has been translated into several languages across the globe. He also writes regularly for publications such as theGuardian and Prospect, presents at conferences on economic, business and political issues, and has been featured on international media including ABC Radio Australia and BBC Radio 4. As a consultant, he has advised leading public and private sector bodies on major strategy, capability building and performance improvement issues. Antonio is also a board member of one of the largest Further Education colleges in London. He holds a Bachelor's degree (First Class) and Master's degree (Distinction) in History from the Un
£12.99
CRC Press Data Analytics for Internal Auditors
Book SynopsisThere are many webinars and training courses on Data Analytics for Internal Auditors, but no handbook written from the practitionerâs viewpoint covering not only the need and the theory, but a practical hands-on approach to conducting Data Analytics. The spread of IT systems makes it necessary that auditors as well as management have the ability to examine high volumes of data and transactions to determine patterns and trends. The increasing need to continuously monitor and audit IT systems has created an imperative for the effective use of appropriate data mining tools. This book takes an auditor from a zero base to an ability to professionally analyze corporate data seeking anomalies.Table of ContentsIntroduction to Data Analysis. Understanding Sampling. Judgmental vs Statistical Sampling. Probability theory in Data Analysis. Types of Evidence. Population Analysis. Correlations and Regressions. Conducting the Audit. Obtaining Information from IT Systems for Analysis. Use of Computer Assisted Audit Techniques. Analysis of Big Data. Results Analysis and Validation. Root Cause Analysis. Data Analysis and Continuous Monitoring. Continuous Auditing. Financial Analysis. Excel and Data Analysis. ACL and Data Analysis. IDEA and Data Analysis. Analysis Reporting.
£44.99
John Wiley & Sons Inc Mediating Dangerously
Book SynopsisExplains reaching beyond technical and traditional intervention to the outer edges of dispute resolution, where fundamental change is the desired result. This book guides conflict resolution professionals to advance beyond traditional steps and techniques of mediation to unveil its invisible heart and soul.Trade Review"Mediating Dangerously is, as all of Cloke's books, a book to buy."(The Texas Mediator, January 2002) "Cloke writes with passion...." (Dispute Resolution Journal,October 2002)"If you want to stretch your thinking about the art of mediation,Ken Cloke's new book is for you. Mediating Dangerously is packedwith enough thought-provoking ideas for ten books." --WilliamUry, author, The Third Side: Why We Fight and How We CanStop "Cloke has tremendous insight into the psychology of themediation process and its potential for profound impact on themediator as well as the disputing parties. One of the mostprovocative and useful new books in the field." --ChristopherMoore, managing partner, CDR Associates, and author of TheMediation Process: Practical Strategies for ResolvingConflict Mediating Dangerously presents an invaluable mediating model andprocess for systemic change and conflict resolution. KennethCloke's ideas can be applied to developing new justice models andaddressing racism, xenophobia, ethnic and national minorityconflict, and international conflict. His approach is inspiring andinnovative." --Ray Schonholtz, president, Partners forDemocratic Change "Shows how a trained ear, an open mind, a respectful andintuitive stance, and humane values can lay the foundation for abroad and flexible repertoire of effective third-party practices."--Laura Chasin, director, Public Conversations Project,Watertown, Massachusetts "Gather a few friends and colleagues around the fireplace, breakopen a bottle of sherry, pick a chapter of Ken Cloke's MediatingDangerously and prepare for an evening of mind-sparkingconversation." --Albie DavisTable of ContentsTHE INNER FRONTIERS. The Dangers of Mediation. Suppression, Settlement, and Resolution. Honesty and Empathy: Speaking the Unspeakable. When Helping Becomes a Hindrance. Exploring the Conflicts Within Ourselves. Fear, Apathy, Insanity, and Dishonesty. Dismantling the Desire for Revenge. The Magic of Forgiveness. The Significance of Spirit. Conflict as a Spiritual Path. THE OUTER FRONTIERS. Mediating Fascism and Oppressive Relationships. Power, Rights, and Interests. Creating Responsible Communities. What's Better Than the Rule of Law. Shifting from Debate to Dialogue. Improving the Way We Fight. Transforming the System. The Politics of Conflict. Conflict Resolution Systems Design and the United Nations. Where Inner and Outer Frontiers Meet.
£44.65
John Wiley & Sons Inc Executive Coaching with Backbone and Heart A
Book SynopsisPraise for Executive Coaching with Backbone and Heart In this book, O''Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation.Daryl R. Conner, CEO and president, ODR-USA, Inc. Mary Beth O''Neill''s executive coaching gave me the tools and clarity to become a far more effective leader and change agent. The bottom line was that we succeeded with a monumental organizational turnaround that had seemed impossible to accomplish.Eric Stevens, former CEO, Courage Center O''Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!Geoff Bellman, consultant and author, The Consultant''s Calling Mary Beth brings a keen business focus to coaching by not just contributing insights but through helping me and my team gain the insights that we need to solve our own pTable of ContentsPreface xi Acknowledgments xix The Author xxi Part One: Core Concepts: The Coach’s Stance 1 1. An Introduction to Executive Coaching 3 2. Developing a Strong Signature Presence 19 3. Systems Thinking: Understanding the Executive’s Challenges and the Coach’s Challenges 47 4. The Triangled Coach: Being Effective in the Middle 73 Part Two: Methodology: The Four Phases of Coaching 99 5. Phase 1—Contracting: Find a Way to Be a Partner 101 6. Phase 2—Planning: Keep the Ownership with the Client 153 7. Phase 3—Live-Action Coaching: Strike While the Iron Is Hot 175 8. Phase 4—Debriefing: Define a Learning Focus 203 9. An ROI Method for Executive Coaching: Have the Client Convince the Coach of the Return on Investment 225 Part Three: Special Applications 243 10. Making a Strategic Transition to the Role of Executive Coach 245 11. Helping Leaders Effectively Coach Employees 261 Afterword: Coaching for the Coach 285 Appendix A: The Core Activities and Outcomes of the Coaching Phases 287 Appendix B: Executive Coaching Skills Self-Assessment Survey 291 Appendix C: Questions for Clients 297 Appendix D: Combining Coaching and Consulting for Powerful Results 301 Notes 311 References 319 Index 321
£49.40
John Wiley and Sons Ltd Get Things Done
Book SynopsisRobert Kelsey s What s Stopping You? has become a self-help classic. His What s Stopping You? books have helped thousands of people worldwide overcome their limiting beliefs and bash through their barriers to success.Trade ReviewIf there s one book you actually finish reading in 2014, make it this one. (Elite Business, January 2014) his pally yet tough approach to self-improvement makes for good reading. By laying bare his own experiences, he quickly builds up a level of trust and empathy that would warm the cockles of the most cynical of readers. (Third Sector, February 2014) Personally I can see myself raiding it a lot for ideas as it calls me to tailor my plans, separate my trash from my treasure and stops my inbox ruling my life. (The Bookbag, February 2014) Full of practical advice and lots of tips on how to enhance your current situation, Kelsey offers a pragmatic and honest approach to day-to-day living and its annoyances. (The Sun, March 2014)Table of ContentsIntroduction: My Own Personal Chaos 1 Part One – The Unproductive Mind 9 1 Organizational Incompetence 11 2 Conditions and Types 21 3 Procrastination, Clutter and Self-sabotage 34 4 Motivation, Goals and Flow 45 Part Two – Tools and Resources 57 5 The Need for Desire 59 6 Planning for Freedom 69 7 Getting Started 81 8 Managing Time 92 9 Developing Good Habits 102 10 Making Decisions 111 Part Three – Get Things Done … 121 11 … On the Phone 123 12 … Using Email 128 13 … In Meetings 136 14 … When Managing Others 144 15 … Beyond Work 151 Part Four – Other People 159 16 Persuasion and Influence 161 17 Dealing with Conflict 173 18 Dealing with the Family 182 Conclusion: ‘It’s All Chaos’ 195 The 7 Habits of Highly Ineffective People 204 Bibliography 210 About Robert Kelsey 214 Index 216
£12.60
Pan Macmillan The Bezos Blueprint
Book SynopsisFrom the bestselling author of Talk Like TED, renowned communications coach Carmine Gallo reveals the leadership secrets of Amazon founder Jeff Bezos – and gives you the tools to master them yourself.Jeff Bezos built Amazon. A dreamer who turned a bold idea into the world’s most influential company, a brand that likely touches your life every day. As a student of leadership and communication, he learned to elevate the way Amazonians write, collaborate, innovate, pitch and present. He created a scalable model that grew from a small team in a Seattle garage to one of the world’s largest employers.In The Bezos Blueprint, Carmine Gallo reveals the communication strategies that Jeff Bezos pioneered to fuel Amazon’s astonishing growth. As one of the most innovative and visionary entrepreneurs of our time, Bezos reimagined the way leaders write, speak and motivate teams and customers.The communication tools Bezos created Trade ReviewBoasts Amazon-like efficiency in laying out practical drills and specific exercises to apply the Bezos way of thinking to your own company or work * Financial Times *Unique and actionable insights that will help anyone sharpen their communication skills -- Admiral James Stavridis, Vice Chairman, Global Affairs, The Carlyle Group and 16th Supreme Allied Commander at NATOCarmine Gallo examines more than two decades of Bezos letters to reveal the writing and communication strategies that should be taught to everyone with a story to tell -- Marc Randolph, co-founder and first CEO of NetflixA rewarding and informative take on how to craft a convincing message * Publishers Weekly *Written so an eighth-grader could understand. Turns out the secret to Amazon’s success isn’t logistical, it’s lexical * The Wall Street Journal *
£10.44
O'Reilly Media Product Management in Practice
Book SynopsisIn this thoroughly revised and expanded edition, Matt LeMay provides real-world guidance for current and aspiring product managers. Updated for the era of remote and hybrid work, this book answers the tricky questions you may have been afraid to ask about the strange, challenging, and rewarding work of product management.
£27.74
O'Reilly The Engineering Leader
Book Synopsis
£25.59
John Wiley & Sons Inc Risk Management in Banking
Book SynopsisThe seminal guide to risk management, streamlined and updated Risk Management in Banking is a comprehensive reference for the risk management industry, covering all aspects of the field.Table of ContentsForeword vii Preface ix About the Author xi 1 Risks and Risk Management 1 2 Banking Regulations Overview 13 3 Balance Sheet Management and Regulations 21 4 Liquidity Management and Liquidity Gaps 31 5 Interest Rate Gaps 43 6 Hedging and Gap Management 57 7 Economic Value of the Banking Book 67 8 Convexity Risk in Banking 81 9 Convexity Risk: The Case of Mortgages 91 10 Funds Transfer Pricing Systems 109 11 Returns, Random Shocks and Value-at-Risk 123 12 Portfolio Risk and Factor Models 135 13 Delta-normal VaR and Historical VaR 149 14 Extensions of Traditional VaR 159 15 Volatility 169 16 Simulation of Interest Rates 179 17 Market Risk Regulations 189 18 Credit Risk 199 19 Credit Risk Data 211 20 Scoring Models and Credit Ratings 221 21 Default Models 237 22 Counterparty Credit Risk 253 23 Credit Event Dependencies 263 24 Credit Portfolio Risk: Analytics 271 25 Credit Portfolio Risk: Simulations 283 26 Credit Risk Regulations 293 27 Capital Allocation and Risk Contributions 303 28 Risk-adjusted Performance Measures 315 29 Credit Derivatives 323 30 Securitization 331 References 345 Index 351
£39.90
John Wiley & Sons Inc The Corporate Culture Survival Guide
Book SynopsisEffective, sustainable cultural change requires evolution, not disruption The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H.Table of ContentsPreface ix Acknowledgments xv About the Authors xvii Part 1 Defining Culture Change Leadership Chapter 1 A New Metaphor for Culture Change Leadership 3 Chapter 2 What Do We Really Mean by “Leading,” “Culture,” and “Change”? 13 Part 2 Understanding and Assessing the Structure and Practice of Culture Chapter 3 The Structure of Culture from the Outsider’s Perspective 35 Chapter 4 The Practice of Culture from the Insider’s Perspective 55 Chapter 5 Culture Assessment and Culture Typologies 71 Part 3 Culture Change Dynamics Chapter 6 The Socio-dynamics of Transformational Change 95 Chapter 7 Culture Change Dynamics in a Mature Company: Alpha Power 123 Chapter 8 A Story of Planned Change and Some Unintended Cultural Consequences: Beta Corporation 147 Chapter 9 When Cultures Meet: Acquisitions, Mergers, Joint Ventures, and Other Multicultural Collaborations 161 Chapter 10 Culture Change Leadership Summary 183 Appendix Tools for Culture Change Planning 191 References 209 Index 213
£20.40
John Wiley & Sons Inc The Employee Experience Advantage
Book SynopsisTable of ContentsForeword xiii Acknowledgments xvii We All Care about Experience (Introduction) xix Part I The Evolution of Employee Experience 1 1 Defining Employee Experience 3 Utility 3 Productivity 3 Engagement 5 Employee Experience 6 2 Research on Employee Experience 11 A Note about the Research Sponsors 15 3 Employee Experience Drivers 17 Poor Success with Engagement 18 Engagement Measures Downward 18 Engagement Has Become the New Annual Review 20 Engagement Tends to Look at the Effect but Not the Cause 21 Engagement Surveys Are Exhaustingly Long 22 Engagement Acts as an Adrenaline Shot 22 The War for Talent 26 Skills Gap and Talent Shortage 26 Changing Demographics 27 Changing Face of Talent Competition 28 Psychology (and Sociology) 29 Business Turbulence 29 Technology 30 Alternative Work Arrangements and the Gig Economy 32 Growing Fast but Not Dominating 33 The Effect on Employee Tenure 35 People Analytics 38 People Analytics in Action 40 The Future of People Analytics 43 Transparency 45 Part II The Reason for Being and the Three Employee Experience Environments 49 4 Reason for Being 51 Statements from Leading Organizations 52 The Three Employee Experience Environments 56 5 The Physical Environment 59 Chooses to Bring in Friends or Visitors 61 Offers Flexibility 64 Organization’s Values Are Reflected 67 Leverage Multiple Workspace Options 70 How Organizations Scored 74 6 The Technological Environment 77 Availability to Everyone 78 Consumer Grade Technology 82 Employee Needs versus Business Requirements 84 How Organizations Scored 86 7 The Cultural Environment 89 Company Is Viewed Positively 90 Everyone Feels Valued 95 Compensation and Benefits 96 Having Employee’s Voices Heard 97 Organization Doesn’t Ask 97 Organization Asks but Does Nothing 98 Organization Asks and Acknowledges 98 Organization Asks, Acknowledges, and Acts 98 Employees Are Recognized for the Work That They Do 98 Legitimate Sense of Purpose 100 Employees Feel like They’re Part of a Team 107 Believes in Diversity and Inclusion 109 Referrals Come from Employees 112 Ability to Learn New Things and Given the Resources to Do So and Advance 114 Learning and Development 115 Advancement 118 Treats Employees Fairly 120 Executives and Managers Are Coaches and Mentors 122 Dedicated to Employee Health and Wellness 124 How Organizations Scored 126 8 The Employee Experience Equation 131 Part III Why Invest in Employee Experience? 133 9 The Nine Types of Organizations 135 inExperienced 136 Emerging 137 Engaged 139 Empowered 140 Enabled 140 preExperiential 141 Experiential 141 10 Employee Experience Distribution 145 11 The Business Value of Employee Experience 149 Customer Service 151 Innovation 153 Employer Attractiveness 153 Admiration and Respect 154 Brand Value 154 Other Lists 155 12 Business Metrics and Financial Performance 157 13 The Cost of Employee Experience 167 Part IV Building the Experiential Organization 171 14 System 1 versus System 2 Experiences 173 15 The Employee Experience Design Loop 177 Respond 178 Analyze 180 Scenario 1 Analysis Reveals 180 Scenario 1 Insight for Your Organization 180 Scenario 2 Analysis Reveals 181 Scenario 2 Insight for Your Organization 181 Scenario 3 Analysis Reveals 181 Scenario 3 Insight for Your Organization 181 Analysis Enablers 181 Design 182 Launch 183 Participate 183 Example: General Electric 184 Respond 184 Analyze 185 Design 185 Launch 186 Participate 187 Example: Airbnb 189 Respond 189 Analyze 189 Design 190 Launch 191 Participate 191 16 The Starbucks Model of Transparency 193 17 The Employee Life Cycle 197 18 Moments That Matter or Moments of Impact 201 Specific Moments That Matter 201 Ongoing Moments That Matter 202 Created Moments That Matter 203 Moments That Matter at Cisco 203 19 Moments That Matter and Employee Experience 205 20 The Employee Experience Pyramid 209 21 What about the Actual Work? 213 22 Who Owns the Employee Experience? 217 Initiated by the CEO and Executive Team 217 Owned by the People Team 219 Driven by Managers 220 Championed by Everyone 222 23 A Lesson from Airbnb 223 24 The Role of Employees 227 25 Where to Start 229 You Have to Care, Really Care 229 Define a Reason for Being 231 Build a People Analytics Function 232 Start Small 232 Identify the Required Skills 234 Have Executive Support, Typically the Chief People Officer 236 Train the Organization 236 Tell Stories 237 Build or Improve the Experience Team 237 Deploy Feedback Tools/Mechanisms 239 In-Person Feedback 239 Feedback via Technology 241 Implement COOL Spaces, ACE Technology, and CELEBRATED Culture 242 Example: Adobe 244 Technological Environment 244 Physical Environment 245 Cultural Environment 246 Identify and Create Moments That Matter (or Moments of Impact) 250 Think of Your Organization like a Lab Instead of a Factory 253 26 Focus on What Makes Your Company Unique 257 27 Size, Industry, and Location Don’t Matter 261 Always Improve 262 Think like a Laboratory 262 Move beyond Checklists 263 Put People at the Center and Know Them 264 Design with, Not For 264 Care 264 Focus on What Makes You Unique 265 28 A Futurist’s Perspective 267 Appendix 269 Index 271
£17.85
