Description
Book SynopsisJay Heizer, Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in management and statistics from Arizona State University. He was previously a member of the faculty at the University of Memphis, the University of Oklahoma, Virginia Commonwealth University, and the University of Richmond. He has also held visiting positions at Boston University, George Mason University, the Czech Management Center, and the Otto-Von-Guericka University, Magdeburg.
Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration. In addition, he has been actively involved in consulting in the OM and MIS areas for a variety of organiza
Table of Contents
PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
- 1. Operations and Productivity
- 2. Operations Strategy in a Global Environment
- 3. Project Management
- 4. Forecasting
PART 2: DESIGNING OPERATIONS
- 5. Design of Goods and Services
- Supplement 5: Sustainability in the Supply Chain
- 6. Managing Quality
- Supplement 6: Statistical Process Control
- 7. Process Strategies
- Supplement 7: Capacity and Constraint Management
- 8. Location Strategies
- 9. Layout Strategies
- 10. Human Resources, Job Design, and Work Measurement
PART 3: MANAGING OPERATIONS
- 11. Supply Chain Management
- Supplement 11: Supply Chain Management Analytics
- 12. Inventory Management
- 13. Aggregate Planning and S&OP
- 14. Material Requirements Planning (MRP) and ERP
- 15. Short-Term Scheduling
- 16. Lean Operations
- 17. Maintenance and Reliability
