Management and management techniques Books

Book SynopsisThe 7 Conversations is a unique model for organizations to grow and innovate in a team-based way with a powerful transformation accelerator.Penny Pennington, Managing Partner, Edward JonesAn actionable blueprint for transformational business journeys from Growth River founder Richard HawkesLeading transformation in teams, businesses, and organizations is complex, and leaders are expected to know how to do it.Navigating the Swirlprovides the clear thinking required to navigate this challenge. In Navigate the Swirl: 7 Conversations for Business Transformation renowned growth and strategy leader Richard Hawkes delivers a simple and powerful framework that any team can apply to overcome the most common leadership challenges to growing and scaling companies, known as The Swirl. In this straightforward book, he draws on decades of experience guiding teams to implement strategic change at companies like Edward Jones, GENEWIZ,Trade Review“…an absorbing business book that brilliantly addresses how to cope with the turbulence of change, culminating in “seven critical conversations” that lead to organizational transformation.” Kirkus ReviewsTable of ContentsForeword ix Acknowledgments xix A Note To The Reader: How to Use This Book xxi Introduction: The Swirl xxiii Part 1 Framing the Conversation 1 1 Understanding Organizations: Social Systems, Not Machines 3 2 Understanding Businesses: The Business Triangle 19 3 Understanding Growth: Dynamics of Organizational Development 31 Part 2 The Evolution of an Enterprise 47 4 The Four Stages of Enterprise Evolution 49 5 A Business Is Born: Stage 1, Independent Contributors 57 6 A Leader Steps Up: Stage 2, Directive Leadership 65 7 A 5:30 Wake-Up Call: The Transition to Stage 3, Distributed Leadership 71 8 A Complete System of Roles: Stage 3, Distributed Leadership 81 9 Leveraging Creative Tension: Stage 3, Distributed Leadership, continued 101 10 High-Performing Teams: Stage 3, Distributed Leadership, continued 115 11 Toward a Flat, Agile Organization: Stage 4: Leaders Leading Leaders 127 Part 3 The Seven Conversations 133 12 Organizations Evolve at the Speed of Conversation 135 13 Conversation 1: Activating Purpose 145 14 Conversation 2: Driving Focus 153 15 Conversation 3: Shifting Mindset 159 16 Conversation 4: Specifying Capabilities and Roles 165 17 Conversation 5: Streamlining Interdependencies 171 18 Conversation 6: Aligning Strategies 175 19 Conversation 7: Implementing Initiatives 185 20 An Invitation to Transformation 187 Glossary 191 Index 239

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Book SynopsisA sneak peek at the future of the internet, from one of the web's most prescient voices In The Future Internet: How the Metaverse, Web3, and NFTs Will Transform Business & Society, acclaimed futurist, author, and digital strategist Bernard Marr delivers a compelling and engaging discussion of the technologies driving the impendingand ongoingtransformation of the internet, including blockchain, augmented reality (AR), and more. In the book, you'll explore the risks and opportunities presented by these game-changing techs and how they might impact you, your organisation, and community. The author explains how various sectors will be revolutionised by the future internet, as industries like sports, retail, energy, healthcare, education, and others feel the effects of paradigm-shifting developments in society and technology. He also discusses: Strategies for individuals seeking to leverage the coming changes in technology, employment, and cultureThe potential impact of the unprecedented combination of blockchain and AR technologiesTechniques for getting in on the ground floor of a new internet that places a heavy premium on participation and immersive experiencesAn essential and incisive exploration of what our tomorrows might bring, The Future Internet is perfect for executives, managers, and other business leaders doing their best to get a head start on tomorrow's digital economy.Table of ContentsPart I Introduction: A Whole New Internet 1 The Future Internet and the Next Digital Revolution 5 Chapter 1 The Metaverse and a More Immersive Online Experience 7 Chapter 2 Web3 and the Rise of Decentralization 25 Chapter 3 When and How Will this Future Internet Play Out? Exploring Timelines, Future Trends, and Challenges 39 Part II How the Future Internet Will Change Our World 57 Chapter 4 How Creative and Entertainment Industries Are Finding New Ways to Engage with Their Audiences 59 Chapter 5 How Fashion and Retail Brands Are Preparing for a More Immersive World 85 Chapter 6 Overhauling How We Learn (At All Stages of Life) 99 Chapter 7 Disrupting Finance, IT, and Other Service Industries 111 Chapter 8 Metaverse Hospitals and More: Healthcare in the Future Internet 127 Chapter 9 Innovating Industry, Streamlining Supply Chains: What the Future Looks Like for Manufacturing, Energy, and Other Industrial Organizations 141 Chapter 10 How Governments and Public Services Will Harness the Future Internet 155 Chapter 11 Everyday Life and Leisure in the Future Internet 167 Part III Leveraging the Future Internet in Your Business 183 Chapter 12 Rethinking Products and Services 185 Chapter 13 Rethinking Business Operations 197 Chapter 14 Attracting, Developing, and Retaining the Right Skills for the Future Internet 209 Chapter 15 Creating the Right Culture for Success 219 Chapter 16 Developing a Future Internet Strategy 235 Chapter 17 Final Words 245 About the Author 249 Index 251

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Book SynopsisTable of ContentsAcknowledgments vii Executive Summary ix Tools (Note the most up-to-date, full, editable versions of all tools are downloadable at primegenesis.com/tools.) xxxi Part I The New Leader’s 100- Day Action Plan 1 Chapter 1 Position Yourself for Success: Get the Job Make Sure It Is Right for You Avoid Common Land Mines 3 Chapter 2 The Job Starts When You Accept the Offer: Leverage the Fuzzy Front End 23 Chapter 3 Take Control of Day One: Make a Powerful First Impression Confirm Your Entry Message 59 Chapter 4 Evolve the Culture Leverage Diversity 69 Chapter 5 Manage Communication, Especially Digitally with Your Remote Team 83 Chapter 6 Pivot to Strategy: Co-create the Burning Imperative by Day 30 97 Chapter 7 Drive Operational Accountability: Embed Milestone Management by Day 45 117 Chapter 8 Select Early Wins by Day 60 to Deliver Within 6 Months 135 Chapter 9 Build a High- Performing Team: Realign, Acquire, Enable, and Mentor by Day 70 141 Chapter 10 Adjust and Advance Your Own Leadership, People, Practices, and Culture by Day 100 157 Part II Special Circumstances 173 Chapter 11 Manage Your New Board 175 Chapter 12 Lead Through Mergers and Acquisitions 187 Chapter 13 Lead a Turnaround 199 Chapter 14 Lead Through a Crisis: A 100- Hour Action Plan 211 Bibliography 223 About the Authors 225 Index 227

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Book SynopsisJohn O'Brien is an ethical purpose expert who has worked closely with clients including HRH The Prince of Wales, individual entrepreneurs and over half the FTSE 100. He is co-founder of Destria Partners, the international purpose agency based in London, whose clients have included amongst others, Virgin Atlantic, Etihad, L'Occitane, WWF, Walgreen Boots Alliance, Banco Intessa and the UK Government. He is Chair of the London based Knot network of ethical leaders: www.theknot.so. As a committed philanthropist he is patron, trustee and special representative of a variety of not for profit initiatives including INTBAU, MPCT, The Patchwork Foundation, United Purpose and Remember WW1. Andrew Cave is a renowned business journalist and author of 25 years' experience. He has written for the Daily Telegraph since 1996, for three years as the New York based US Business Correspondent, five yea

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Book SynopsisLearn Management YOUR Way with MGMT! MGMT's easy-reference, paperback textbook presents course content through visually-engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-made study tool. With the textbook or on its own, MGMT MindTap allows you to learn on your terms. Read or listen to textbooks and study with the aid of instructor notifications, flashcards and practice quizzes. Track your scores and stay motivated toward your goals. Whether you have more work to do or are ahead of the curve, you'll know where you need to focus your efforts. And the MindTap Green Dot will charge your confidence along the way. When it's time to study, everything you've flagged or noted can be gathered into a guide you can organize.

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Book SynopsisTable of ContentsIntroduction 1 Part 1: Introducing OKRs 5 Chapter 1: Achieving Goals with OKRs 7 Chapter 2: The Benefits of OKRs 19 Part 2: Preparing to Create OKRs 35 Chapter 3: First Things First: Identify Why You Are Creating OKRs 37 Chapter 4: Filling Vital OKRs Roles within the Organization 47 Chapter 5: Determining Where and When to Create OKRs 67 Chapter 6: The Raw Materials of OKRs: Mission, Vision, and Strategy 89 Part 3: Creating OKRs 109 Chapter 7: Preparing to Create OKRs 111 Chapter 8: Rolling Up Your Sleeves, Part 1: Creating Objectives 137 Chapter 9: Rolling Up Your Sleeves, Part 2: Creating Key Results 163 Chapter 10: Making Your OKRs Even Stronger 189 Part 4: Managing with OKRs 211 Chapter 11: Holding OKRs Review Meetings 213 Chapter 12: Scoring and Analyzing OKRs Results 235 Chapter 13: Making OKRs Stick 253 Part 5: The Part of Tens 271 Chapter 14: Ten Common Questions about OKRs 273 Chapter 15: Ten “Musts” to Ensure OKRs Success 283 Chapter 16: Ten Tips for Creating Effective OKRs 293 Index 303

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Book SynopsisA lifesaving guide for any new manager! Marshall GoldsmithAs companies reorganize and reengineer, people are finding themselves tossed into management every day with little to no training or preparation. The key to success is managing effectively both up and down the line of the organisation. Literally two books in one, Suddenly in Charge provides all of the tools necessary to be successful. Read it in one direction and you''ll find all the advice and resources you need to manage down, establish credibility with your team, and lead in a way that builds rapport and garners respect. Flip the book over and you''ll find success strategies for managing up, interacting successfully with your bosses and developing strong relationships. This third edition is fully revised and updated for the post-covid world of work, with new chapters on difficult conversations, how to ask for a raise and actually get it, and weaving in advice and stories to guide reade

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Book SynopsisWhat qualities come to mind when you think about a good leader? Good listener, empathetic, good communication skills, humble, and clear expectations. Whether you''re leading a small or large team, How to Be a Leader by former Honeywell CEO David Cote is a resource that will help you become the leader everyone respects and follows. 60 entries each focus on a leadership topic, highlight Cote''s advice, and end with a prompt to help you build your leadership skills. How to Be a Leader will teach you how to: pursue long- and short- term goals. commit to change and the best ways to implement change. inspire others and push yourself at the same time. create alignment around company strategy. improve productivity and manage different opinions. create a diverse and connected culture. Leadership isn''t about having all the answers or having control of everything. Leadership means bri

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Book SynopsisSpiral Dynamics reveals the hidden codes that shape human nature, create global diversities, and drive evolutionary change. These magnetic forces attract and repel individuals, form the webs that connect people within organizations, and forge the rise and fall of nations and cultures.Table of ContentsIntroduction. Part I: Overview of Spiral Dynamics:. 1. Different Times Produce Different Minds. 2. The Nature of MEME systems. 3. The Mind of the Spiral. Part II: The Dynamics of the Spiral's MEME's:. 4. Change and the Spiral. 5. The Dynamics of Leadership. 6. Spiral Wizardry. 7. Spiral Alignment: Streaming Visions into Reality. 8. Spiral Integration: Power and Precision in Organization Design and Transformation. Part III: The Spiral Wizard's Field Manuel: . 9. Beige: Survival Sense. The Instinctive MEME. 10. Purple: KinSpirits. The Clannish MEME. 11. Red: PowerGods. The Egocentric MEME. 12. Blue: TruthForce. The Purposeful MEME. 13. Orange: StriveDrive. The Strategic MEME. 14. Green: HumanBond. The Relativistic MEME. 15. Stepping Over to the Second Tier. Yellow: FlexFlow. The Systematic MEME. 16. The Second Tier, A Second Step. Turquoise: GlobalView. The Holistic MEME. Part IV: Global Order and Chaos on the Dynamic Spiral:. 17. Global Awakenings: 'New World Order' (and Chaos). Resources for Spiral Wizards

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Book SynopsisHow do you create your own definition of successand reach your unique potential?Building a fulfilling life and career can be a daunting challenge. It takes courage and hard work. Too often, we charge down a path leading to success as defined by those around usand ultimately, are left feeling dissatisfied.Each of us is unique and brings distinctive skills and qualities to any situation. So why is it that most of us fail to spend sufficient time learning to understand ourselves and creating our own definition of success? The truth is, it can seem so natural and so much easier to just do what everyone else is doingfor nowleaving it for later to develop our best selves and figure out our own unique path. Is there a road map that will enable you to defy conventional wisdom, resist peer pressure, and carve out a path that fits your unique skills and passions?Robert Steven Kaplan, leadership expert and author of the highly successful book What to Ask the PersTrade ReviewAs seen on Fox Business, CNBC, Lou Dobbs, and MSNBC's Morning Joe. "This book opens the mind of the reader to a lot of self-exploratory questions rather than offering blind advice. It helps you understand yourself deeply and build a foundation based on this before starting a journey towards your dreams." -- Business World magazine "compelling and personal and contains individual exercises that provide interesting insights readers likely haven't considered before--whether how to manage your career or a complete career change. If you have ever asked yourself, in any work situation, at any stage of your career, "Why doesn't someone just tell me what to do?" this book is a worthwhile trip for you." -- CIO Digest ADVANCE PRAISE for What You're Really Meant to Do: Rosabeth Moss Kanter, professor, Harvard Business School; author, Confidence and SuperCorp-- " What You're Really Meant to Do is a wise, deeply personal, and always practical book by a leader of leaders. It is essential reading for all those who want to define success their own way." Paul Farmer, MD, PhD, professor, Harvard Medical School; co-founder, Partners In Health-- "As I have seen him do in classrooms in Haiti and at Harvard, Rob Kaplan provides a powerful and pragmatic prescription in What You're Really Meant to Do. Building on his widely praised work on leadership and efficacy, Kaplan offers compelling narratives of those he has coached and counseled--from executives to entrepreneurs to recent graduates--as a guide for anyone pursuing a purposeful professional life." Henry M. Paulson, Jr., seventy-fourth secretary of the US Department of the Treasury; Chairman and CEO, Goldman Sachs (1999--2006)-- "Rob Kaplan has spent years mentoring and coaching executives and young professionals, and there is no one any better. This book is a superb guide for helping people understand themselves and reach their unique potential." Bill George, professor, Harvard Business School; author, Authentic Leadership and True North-- "Rob Kaplan's brilliant new book inspires you to reach your full potential by taking responsibility for your development as a leader and as a human being. If you follow his thoughtful, pragmatic approach, you will live an even more satisfying life. Filled with real-world examples, Kaplan helps you build your road map to fulfillment." Vanessa Kirsch, founder and Managing Director, New Profit Inc.-- "Forging a fulfilling career can be one of the most difficult challenges we face. What You're Really Meant to Do provides a compelling road map for discovering your passions and unlocking your full potential. A must-read for anyone looking for professional growth and fulfillment."

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Book SynopsisNow in its third EMEA edition, Management has been comprehensively updated to provide students with a practical approach to key concepts and theories with up-to-date regional examples to enrich their learning and allow for a practical understanding of the topic. A wide range of inspiring real-world features are revealed as students are guided through and prepared for the various challenges facing managers today.

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Book SynopsisThis book provides a comprehensive discussion of market research and analysis, covering key concepts, process descriptions, qualitative and quantitative techniques for market research and data analysis, and application scenarios. Although it is not an academic textbook, it is geared toward business management professionals and graduate students who want to enhance their skills in addressing management decision problems (MDP) and test them for statistical significance. Readers will appreciate the breadth and depth of this subject, market research techniques, and how they are relevant to the business enterprise, whether it is a startup entrepreneurship or an established business organization. This book guides readers on how to conduct market research and solve business challenges. The structure of the book is based on the six steps of the market research process: problem definition, development of an approach to the problem, research design formulation, fieldwork and data collection, data preparation, qualitative and quantitative analysis, statistical test of significance of results, report preparation, and presentation.

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Book SynopsisChris Hirst is the award-winning author of No Bullsh*t Leadership and No Bullsh*t Change. He was formerly the Global CEO for Havas Creative, a multi-disciplinary marketing services network, and CEO at advertising agency Grey London. Once an engineering graduate working in a glass factory, his career path has taken him to the boardroom via Harvard Business School.Named in 2018's Evening Standard Power 1000 list and ranked one of the industry's most influential CEOs, Chris is a regular commentator in national press including BBC News, The Politics Show, Evening Standard, CNBC, Financial Times and Sky News. Indispensable is his third book.

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Book SynopsisRevised, updated, and expanded: the definitive guide to transformational leadership from a team of expert executive coaches. Over the past six years, Michael K. Simpson’s Unlocking Potential has helped leaders motivate, inspire, and fully engage their teams. This revised edition, written with Maria Sullivan and Kari Saddler, builds on that powerful foundation for a new generation of leaders. The key is not just managing but coaching—developing the talents of your organization’s most important asset: the employees. In any successful organization, that begins with the basic skills developed by Simpson: building trust, recognizing potential, challenging paradigms, clarifying individual personal goals, executing flawlessly, giving effective feedback, and tapping into talent. Now Simpson expands on his knowledge and experience as a senior consultant with the management assessment firm FranklinCovey. This revised and updated edition also features insights from Sullivan and Saddler and additional real-life lessons learned in the field by managers who have put Simpson’s invaluable coaching skills into play. Transform your business relationships (and your business) with this comprehensive tool for optimizing productivity, profitability, loyalty, and customer focus.

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Book SynopsisOn the heels of a decade of scandals and the new pressures brought on by the Sarbanes-Oxley Act, corporations expect far more from their CFOs than simply managing the numbers. They expect decision-making support and performance insights that can improve bottom-line results. Unfortunately, the complexity and detail inherent in CFOs' jobs keep them shackled to budgeting and transaction-processing systems that leave little time for value-adding activities. Jeremy Hope says it's time to redefine the role of CFOs in today's organizations, liberating them from ineffective number-crunching responsibilities and enabling them to focus on helping managers improve performance. Grounded in extensive research, Reinventing the CFO outlines seven critical roles--from streamlining redundant processes to regulating risk to identifying a few key measures--that CFOs must take on in order to successfully transform the finance operation. Challenging many of the finance field's accepted practices and systems, this bold book revolutionizes the role of financial managers and frees them to make smart, ethical, strategic decisions that add real value to the firm.

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Book SynopsisThe one primer you need to develop your entrepreneurial skills.Whether you're imagining your new business to be the next big thing in Silicon Valley, a pivotal B2B provider, or an anchor in your local community, the HBR Entrepreneur's Handbook is your essential resource for getting your company off the ground.Starting an independent new business is rife with both opportunity and risk. And as an entrepreneur, you're the one in charge: your actions can make or break your business. You need to know the tried-and-true fundamentals--from writing a business plan to getting your first loan. You also need to know the latest thinking on how to create an irresistible pitch deck, mitigate risk through experimentation, and develop unique opportunities through business model innovation.The HBR Entrepreneur's Handbook addresses these challenges and more with practical advice and wisdom from Harvard Business Review's archive. Keep this comprehensive guide with you throughout your startup's life--and increase your business's odds for success.In the HBR Entrepreneur's Handbook you'll find: Step-by-step guidance through the entrepreneurial process Concise explanations of the latest research and thinking on entrepreneurship from Harvard Business Review contributors such as Marc Andreessen and Reid Hoffman Time-honed best practices Stories of real companies, from Airbnb to eBay You'll learn: Which skills and characteristics make for the best entrepreneurs How to gauge potential opportunities The basics of business models and competitive strategy How to test your assumptions--before you build a whole business How to select the right legal structure for your company How to navigate funding options, from venture capital and angel investors to accelerators and crowdfunding How to develop sales and marketing programs for your venture What entrepreneurial leaders must do to build culture and set direction as the business keeps growing HBR Handbooks provide ambitious professionals with the frameworks, advice, and tools they need to excel in their careers. With step-by-step guidance, time-honed best practices, real-life stories, and concise explanations of research published in Harvard Business Review, each comprehensive volume helps you to stand out from the pack--whatever your role.

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Book SynopsisBuild a mentally healthy workplace.Mental health is just as important as physical health. Yet being honest about depression, anxiety, and other psychological conditions at work can feel risky—and hasn’t always been welcome. How can you ensure that you and your colleagues feel as though mental health is supported at the office?The HBR Guide to Better Mental Health at Work contains practical tips and advice to help you bring mental health out of the shadows and into everyday conversations. You'll learn how to: Build habits to support your mental health Stay productive even when you're not feeling like yourself Talk about mental heath with peers and managers Reach out to someone who might be struggling Consider the impact of intersectionality Offer the benefits people really need Fight the stigma and reduce shame Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisThe Emerald Handbook of Authentic Leadership is a ground-breaking interdisciplinary collection, opening the black box of leadership authenticity to advance understanding of theory and practice. It presents a wide-ranging, diverse source of new concepts, theories, insights, applications to advance thinking and practice in leadership and leadership authenticity. The first publication of its kind, the contributors – leading scholars, researchers, business and NGO leaders, policy makers – explore differing, contrasting perspectives on the evolving, fluid subject of authentic leadership. The thematic sections examine ‘The Search for Authenticity from Theory to Practice’, ‘The Search for Authenticity from Practice to Theory’, and ‘Developing Authentic Leadership Values, Understanding and Practice’. The Emerald Handbook of Authentic Leadership is a quest for interdisciplinary insights arising out of theory and practice. It is intended for a wide readership interested in leadership and leadership authenticity in the contemporary world.Trade ReviewThe Emerald Handbook of Authentic Leadership is a remarkable reader covering the complexities of leading across time, and into the future, with authenticity. The handbook offers a fresh leadership perspective across a vast field of research, from leadership insight revealed by classic literature, to the role of political and multinational institutions, to the growing influence of the internet of things, and well beyond. Great leadership literature compels the individual to think well beyond the chapters. As the handbook is about original research into the topic, the questions and unique insights about the leadership conditions lead the reader to consider their own role and aspirations in leadership. It is truly a mind-expanding exploration into all things authentic leadership. -- Justin Ferbey, Deputy Minister of Economic Development, Yukon, CanadaLike many helpful big ideas, the notion of authentic leadership can prove to be remarkably slippery when subjected to close academic scrutiny. With contributions from a wide diversity of expert contributors, The Emerald Handbook of Authentic Leadership maps out and explores the boundaries of the landscape of authentic leadership, its literature, theory and practice, with commendable clarity and insight. I am encouraged to hope that its contribution will broaden our knowledge and understanding of the notion of authentic leadership, making it less slippery and more profoundly useful for many readers. -- Norman M. Fraser, PhD, IT entrepreneur, Adjunct Professor, Aalborg University Business School, Denmark.Scholars, practitioners, and the general public will enjoy this insightful handbook on authentic leadership lessons from AI, education, business, policy, NGO contexts, as well as COVID-19, which specifically benefits from considerable data and hindsight since the pandemic onset. This interdisciplinary author team blends historical approaches with the latest in the field to provide analysis and advice for leaders in corporations, non-profits, and the public sector. The variety of methodological approaches (e.g., bibliometrics, inductive qualitative research, and autoethnography) and contexts showcase state-of-the-art scholarship and practice in authentic leadership. -- Siri Terjesen, Professor, Florida Atlantic University, USIn today's fast-paced and ever-changing world, leadership plays an indispensable role in shaping society. With the emergence of alternative facts, truth decay, siloed thinking, and the unstoppable rise of AI, it has become increasingly difficult to come together and tackle regional and global issues while adhering to shared values. The Emerald Handbook of Authentic Leadership is a must-read for anyone who wants to understand and participate in the dialogue around the role of authentic leadership in today’s fluid world. It is a wide-ranging, interdisciplinary guide that serves as a catalyst for meaningful conversations about what it means to be an authentic leader and the important part it plays in our ability to navigate the challenges of the 21st century. I believe it spurs on multi stakeholder debate and further collaboration on the complex topic of authentic leadership. -- Alex Tveit, Co-founder and CEO, Sustainable Impact Foundation, Toronto, CanadaIn a world where the old paradigms are breaking down, we need leaders to guide our politics, institutions and organisations through the turbulent waters of the 21st century and enable the world to break through to new sustainable models of growth. What is leadership? How do we define it and what does ‘good’ look like, in a world increasingly disrupted by existential threats such as pandemics and climate change? What do we mean by ‘authentic and how does it “fit” with different cultures, social norms and the increasing intrusion of technology into decision-making? Finally, as new types of organisations and businesses emerge, what types of leadership are needed? The Emerald Handbook of Authentic Leadership gives us perspectives from multiple dimensions as to how we might answer these vital questions. It will provoke thinking and, hopefully, lead to different ways of being and seeing leaders in our modern world. -- Steven Parker, Leadership Coach, Chair of TAA Tech Ventures, UKTable of ContentsPart 1. Introduction Chapter 1. Leadership: The Conundrum of Authenticity; John E. Reilly and Romeo V. Turcan Part 2. The Search For Authenticity From Theory to Practice Chapter 2. A Bibliometric Study of Authentic Leadership; Hannes Velt and Rudolf R. Sinkovics Chapter 3. Authentic Leadership: A Critical Review; Demet Schaefler Chapter 4. The Challenge of Authentic Leadership in a Volatile, Uncertain, Complex and Ambiguous Business Environment; Yariv Taran Chapter 5. Authentic Leadership at the Edge of Chaos; Jackson Kinyanjui and Romeo V. Turcan Chapter 6. The Search for Authenticity in Artificial Intelligence-Enhanced Leadership; Niilo Noponen, Tommi Auvinen, and Pasi Sajasalo Chapter 7. The ComPILAR Model of Group Dynamics Elaborating Authentic Leadership; Ben Heslop Chapter 8. Searching for Authenticity: Leadership at the Intersection of Tradition and Modernity; Louis Lines and Romeo V. Turcan Chapter 9. Storytelling: The Importance of Space and Materiality for Authentic Leadership; Kennenth Mølbjerg Jørgensen Part 3. The Search for Authenticity From Practice to Theory Chapter 10. Leadership in the Classical World: A perspective on Authenticity; Justinus Pieper Chapter 11. Leadership in Business: Establishing Authenticity; Mihai Pohontu Chapter 12. Political Leadership: Discovering Authenticity; Lord Michael German OBE Chapter 13. Leadership as Service: Constructing Authenticity; Jeremy Lefroy and David Woollcombe Chapter 14. Ethics Shaping, Underpinning, and Sustaining Leadership Authenticity; Chris Mould Chapter 15. The Indispensability of Authenticity in Leadership: Why It is the Essence of Leadership Success; Demet Schaefler Chapter 16. Limitations and Opportunities in Entrepreneurial Innovation and Education: Values in Authentic Leadership; Dennis P. Sakalauskas and George S. Terry Chapter 17. In search for meaning and authenticity; Romeo V. Turcan Part 4. Developing Authentic Leadership Values, Understanding and Practice Chapter 18. Sensing as a leadership competence: Determining situational authenticity in the academic world; Eneli Kindsiko and Maaja Vadi Chapter 19. Leading or Being Led: The Authentic Leadership Dilemma; Louise B. Kringelum, Lucia Mortensen, and Jens Holmgren Chapter 20. The UN Sustainable Development Goals in Education and Well-being in Need of Authentic Leadership; Sofia Daskou and Nikolaos Tzokas Chapter 21. The Challenge to Establish Authentic Leadership in the Digital Age; Titta Pitman and John E. Reilly Chapter 22. Leadership in International Entrepreneurship: In Search of Authenticity; Igor Laine, Sami Saarenketo, and Xiaotian Zhang Chapter 23. Authentic Leadership as a Meta Competence; Ralph Dreher and Gesine Haseloff Chapter 24. Authentic Leadership as a Generic Competence; Susanne Sandberg, Igor Laine, Andreea I. Bujac, Gesine Haseloff, and John E. Reilly Part 5. Concluding Remarks Chapter 25. Leadership: Facing the Authenticity Conundrum; Romeo V. Turcan and John E. Reilly

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Book SynopsisManagement Basics in easy steps, 2nd edition offers practical tips, information and common-sense advice based on the author's 40 years' hands-on experience of management now updated to reflect advances in technology and changes in the wider working environment.Whether you are an experienced manager or about to take up your first management job, Management Basics in easy steps, 2nd edition will be of real help to you in the workplace. It is a lively, easy-to-read book, full of tips and simple, practical things that have been put into practice in the real world and shown to work where it matters in the workplace. Tony Rossiter's clear, humorous writing style and comprehensive content make Management Basics in easy steps, 2nd edition a compelling must-read for anyone with a management role. His management tips and advice will show you: How people skills help you put into practice all the technical skills needed by a managerHow to manage your staff, your colleagues, your customers and even your bossHow to organise yourself and make the most effective use of your timeHow to focus on the vital 20% of your work that accounts for most of the resultsHow to win the respect and trust of your team and make it the bestHow to select the right person to join your teamThe art of effective delegationHow to make effective use of digital tools, online networks and social mediaHow to cope with change and see it not as a threat but as a great opportunityThis second edition has been revised to include the changes in management practices since the first edition, which was published in 2011, including: The increased importance and use of digital tools, business and performance management software, and social networks (e.g. LinkedIn, Slack, Yammer, Scoro, Twitter, Facebook) Increased focus on diversity and inclusionImplications of new data protection legislationLess tolerance of unacceptable workplace behaviour such as bullying and sexual harassmentMore recognition of the importance of the culture of an organisationA move away from traditional, command-and-control hierarchies towards more flexible working working from home, better work/life balance, teamwork, collaboration, matrix structures, trusting and empowering those at the coal-faceA move away from fixed appraisal systems and formal training towards continuous feedback, coaching and personal learning (e-learning, distance learning) More refined recruitment (use of LinkedIn etc) Comes with useful worksheets a complete guide for easy reference.

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Book SynopsisYou've read the headlines: industry after industry (airlines, automakers, drug companies, high tech) battered by globalization, deregulation, and commoditization. The Darwinian struggle to deliver profitable products and services keeps getting more brutal as competitive advantage gaps get narrower and narrower. Anything you invent today will soon be copied by someone else — probably better or cheaper. Many companies thrive during the early stages of their life cycle, reveling in bursts of energy and advancement, only to fall slack during periods of inertia and die out while others surge ahead. But some notable companies have figured out how to deal with Darwin at every phase of their evolution — making changes on the fly while fending off challenges from every quarter. Dealing with Darwin will help you understand your company's role in its market ecosystem; where your competitive advantage came from in the past and how it will change in the future; what kinds of differentiation will be most rewarded in your current marketplace; and how to transform your internal dynamics to overcome the inertia that threatens every bold innovation. Bestselling author Geoffrey Moore has consulted for dozens of major companies on this challenge of innovation versus inertia. But in the fall of 2002, he got an unprecedented offer from John Chambers, the CEO of Cisco Systems: unlimited access to Cisco's management processes, with permission to reveal exactly how Cisco continues to innovate relentlessly as a mature enterprise. This collaboration led to the case study that forms the heart of the book — not just an insider story but a masterpiece of management analysis. Dealing with Darwin, Moore's most ambitious work to date, offers nothing less than a new unified theory of the evolution of markets. Drawing on hundreds of different examples, Moore illuminates how established companies can prevent their own extinction — not by throwing resources wildly at every potential innovation, but by moving forward with precision, courage, and smart timing. "Geoff Moore is the master at creating a vocabulary for management strategy that captures the competitive dynamics of the times. In Dealing with Darwin, he uses this signature skill to tackle the fundamental challenge of twenty-first-century business — how to create profitable growth in an increasingly competitive global economy. His models are helpful both for focusing innovation strategy and for improving productivity, and they have played an important role in the continuing evolution of our company." —John T. Chambers, President and Chief Executive Officer, Cisco Systems, Inc. "Dealing with Darwin provides a lucid and engaging perspective on managing innovation, an integral component of Motorola's vision of seamless mobility. Moore's frameworks — his theory of innovation types, his ideas about the impact of business architecture on innovation, and his model for resource recycling to fund ongoing innovation efforts — all have relevant application in today's rapidly evolving and increasingly competitive marketplace." —Edward J. Zander, Chairman and Chief Executive Officer, Motorola "Globalization is driving everyone to rethink their innovation strategies, and that not only includes SAP but most of our customers as well. For some time we have been using the models and vocabulary outlined in this book to help chart our own future and to better understand our customers' changing needs. Geoff's experience and insight have made him a valued adviser during a time of critical transition in our industry." —Dr. Henning Kagerman, CEO, SAP AG "With Dealing with Darwin, Geoff Moore has provided the first practical guide to successfully navigate the dynamics of product and market innovation at all phases of the business cycle. This is a must read to successfully compete in the twenty-first century." —William T. Coleman, Chief Executive Officer, Cassatt Corporation; Cofounder and Former Chairman, BEA Systems, Inc. "The book's provocative, well-illustrated lessons on innovation strategies are a breakthrough for Geoffrey Moore; he crosses the chasm from rapid-growth, high-tech companies to those facing maturity, slow growth, and commoditization." —Robert S. Kaplan, author of The Balanced Scorecard; Baker Foundation Professor, Harvard Business School "Dealing with Darwin is a lucid bridge that links good conceptual theory with good management practice. Geoffrey Moore gets it. His understanding of the management of innovation is without equal." —Clayton Christensen, Professor of Business Administration, Harvard Business SchoolTrade Review"has some interesting insights into global market trends." (EN Magazine, September 2006) "The book offers a framework for companies to locate themselves on the lifecycle curve before they draw their innovation strategy." (Gulf Business, October 2006) "…a good read for anyone who needs to recognise how to develop a competitive advantage through creative and innovative practices..." (Edge, November 2006) "colourful, ambitious, thoughtful....provocative and credible enough to be worthy of Moore's famous predecessors." (Information Age, December 2006) an unashamedly challenging book...but one worth the effort." (Manager, December 2006)Table of ContentsAcknowledgments Vii Preface: What This Book Is About And How It Came To Be Xiii Part One: Foundational Models 1 Chapter One: The Economics Of Innovation 5 Chapter Two: Innovation And Category Maturity 13 Cisco’s Product Portfolio 20 Chapter Three: Innovation And Business Architecture 29 Cisco’s Business Architecture 49 Part Two: Managing Innovation 57 Chapter Four: Types Of Innovation 61 Chapter Five: Managing Innovation In Growth Markets 73 Cisco Innovating In Growth Markets 100 Chapter Six: Managing Innovation In Mature Markets 110 Cisco Innovating In Mature Markets 159 Chapter Seven: Managing Innovation In Declining Markets 168 Cisco Innovating In Declining Markets 183 Chapter Eight: Managing Innovation In Your Enterprise 192 Part Three: Managing Inertia 201 Chapter Nine: Extracting Resources From Context 209 Cisco And Core/Context Analysis 226 Chapter Ten: Repurposing Resources For Core 235 Cisco And Resource Recycling 248 Chapter Eleven: Managing Inertia In Your Enterprise 256 Glossary 261 Index 275

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Book SynopsisManaging across Cultures introduces the concepts, policies and practices of managing resources in different socioeconomic, political and cultural contexts. It is structured on a country-by-country basis to allow a closer and more rigorous examination of the factors that influence labour market trends, organization and employment policies and practices in specific countries. The book: - includes dedicated chapters on emerging economies in Asia, Africa, the Middle East and Latin America - provides an understanding of the theoretical underpinnings and the practical implications of different national approaches to management in a clear and coherent style -packed with case studies and examples from a wide range of geographical contexts - contains learning features such as: learning objectives; tasks; summaries; suggestions for further reading; and revision questions. Trade ReviewManaging Across Cultures gives us an overview of the economic, political, social and cultural context of managing across cultures in 15 clusters of countries that are key players in today′s global economy. This highly-accessible text provides a multilevel and multidisciplinary approach and keeps us away from cultural reductionismZeynep Aycan Department of Management, Koc University, Turkey, Editor of the International Journal of Cross-Cultural Management This is the most authoritative and comprehensive textbook I have ever seen on the subject. This text provides invaluable learning support for anyone interested in issues, concepts and challenges confronting international managersProfessor Farhad AnalouiProfessor, Human Resource Management and International Development, Bradford University This well-written book contains a wealth of valuable knowledge, with its broad coverage of management issues and practices in both developed and developing countries. A must-have publication for anyone with an interest in international managementProf. Yaw A. DebrahProfessor of Human Resource & International Management, Swansea University Table of ContentsPART ONE: INTRODUCTION Why Study Managing across Cultures? The Meaning and Importance of Managing across Cultures Contexts and the Cultural Dilemma of Managing across Cultures Part I Case Study Bob over the Globe - Chevron and Saudi Aramco PART TWO: MANAGING IN ANGLO-SAXON COUNTRIES The USA and Canada The UK and Ireland Australia and New Zealand Part II Case Study 9/11 - The Effects and Organizational Response PART THREE: MANAGING IN SOUTHEAST ASIAN COUNTRIES Japan and South Korea China and Hong Kong Indonesia and Malaysia Part III Case Study The 1997 Asian Financial Crisis PART FOUR: MANAGING IN WESTERN EUROPEAN COUNTRIES Belgium and France Germany and The Netherlands Denmark, Norway and Sweden Greece, Italy and Spain Part IV Case Study EU Enlargement and Its Implications for Work and Employment PART FIVE: MANAGING IN DEVELOPING COUNTRIES African Countries Arab Countries India Central and Eastern Europe South America Part V Case Study Making Poverty History PART SIX: CONCLUSION Emerging Issues and Future Challenges in Managing across Cultures

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Book SynopsisRevised and updated for the new economy, this text describes how the radical redesign of a company's processes, organization and culture can achieve a quantum leap in performance. In the 1990s, reengineering was implemented in the back office, the factory and the warehouse. For the new century it is being applied to the front office and the revenue producing side of the business. "Business Week" dubbed the implementation of e-commerce, "e-engineering". The Internet demands new ways of working, and reengineering is the tool that can create them. The new wave of reengineering is breaking down the walls that separate corporations from each other. Processes do not stop at corporate doorsteps. Product development, planning and many other processes are really inter-enterprise in nature; entailing work by both customer and supplier. The Internet facilitates the reengineering of these inter-corporate processes by allowing information to be shared across corporate boundaries.Trade ReviewMay well be the best-written, most well-reasoned business book for the managerial masses since In Search of Excellence * Business Week *

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Book SynopsisCompanies that don't change die. Change is everyday corporate life - plans for cost cutting, restructuring, new technology, quality improvement, new products/services are ongoing challenges in companies of all sizes. Resistance is a huge roadblock. This real-world guide shows frustrated managers how to build support for change and stay competitive. Practical approaches with new case studies show how to deal with resistance in a way that retains strong working relationships while achieving successful change.

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Book SynopsisA higher purpose is not simply about profit. Symbolising the motivations of our actions and efforts, it reflects something much more aspirational and contributes to our global society. This open access book offers novel solutions to ensure employees support a wider organizational meaning whilst guaranteeing that the company benefits from the employee’s individual sense of purpose. Advocating a shift from previous models and theories, this book contributes to debate and offers insight for both scholars and practitioners. The chapters bring together academic rigour and practical models to help readers distinguish between the fads and influential strategies. Exploring the development of purpose at each level of business, from strategy and leadership to communication, this book avoids theoretical jargon and provides new approaches to building sustainable purpose-driven organizations.This is an Open Access book sponsored by DPMC Spain, UIC Barcelona and Corporate Excellence - Centre for Reputation LeadershipTable of ContentsPart I. Understanding Purpose-driven Organizations.- 1. The New Logic of Purpose within the Organization; Carlos Rey, Jon San Cristobal Velasco and Juan Almandoz.- 2. Personal and Organizational Purpose Harmonisation; Carlos Rey and Ivan Malbašić.- 3. Three Dimensions of Purpose: Knowledge, Motivation and Action; Carlos Rey and Miquel Bastons.- 4. Why Purpose Needs Strategy (and Vice Versa); Carlos Rey and Joan E. Ricart.-5. Purpose-driven Leadership; Pablo Cardona, Carlos Rey and Nick Craig.- Part II. Creating Purpose-driven Organizations.- 6. Agile Purpose: Overcoming Bureaucracy; Carlos Rey, Nuno Pitta, Donatas Ramonas and Phil Sotok.- 7. Key Factors in Purpose Internalisation; Carlos Rey, Frederic Marimon and Marta Mas-Machuca.- 8. Nurturing Personal Purpose at Work; Carlos Rey, Juan Almandoz and Alex Montaner.- 9. (Re)Discovering Organizational Purpose; Clara Fontán, Ángel Alloza and Carlos Rey.- 10. Measuring the Purpose Effect; Álvaro Lleó, Carlos Rey and Nuria Chinchilla.

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Book SynopsisMost university undergraduate and graduate audit classes are geared towards educating prospective auditors but do not provide education for those who will be audit clients and subjected to audits. Future audit clients need to be educated as well as future auditors to ensure that there is a level playing field. Those being audited do not receive the same level of formal education as internal auditors– most client education occurs during the audit itself. The client, once subjected to an audit and faced with the consequences of a failed audit, will learn via trial and error. If left unprepared, managers can suffer financial losses and promotional setbacks; the preparation and education that is needed to be audit ready is lacking. Of interest to accounting, finance or business students and entry-level practitioners, this book provides the audit education and preparation that has been missing. It shows how to interface with auditors, helping to identify issues, exposures and risks, and adequately position current and future managers to achieve successful audits. The book also provides mock audit simulation exercises to further prepare prospective audit clients. Table of Contents1. Objectives, Focus and Description of the Text.- Section I: Corporate Governance and the Audit Process.- 2. Responsibilities, Regulations, Control Frameworks.- 3. The Audit Beginning.- 4. Audit Field Work.- 5. Audit Conclusion.- Section II: Controls Overview .- 6.Types of Audits and Categories of Controls.- 7. Administrative Controls Established by Audit Clients.- 8. Physical Controls that Provide Safeguards.- 9. System and Application Access Controls.- 10. Enterprise Operational Controls.- 11. Separation of Duties.- 12. Application Controls.- 13. Recent Challenges.- Section III: Pro-active Measures.- 14. Identification of Exposures and Issues.- 15. Risk Management.- 16. Testing.- Section IV: Mock Audits.- 17. Preparation Steps for Mock Audits Roles.- 18. Mock Audit Field Work.- 19. Mock Audit Field Work.

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Book SynopsisBusinesses constantly look for ways to achieve better performance, and business schools play an important role through their curricula by teaching such methods and helping budding and experienced managers find innovative paths. The author of this book, Prof. Peter Lorange, a well-accomplished expert at business and academic leadership, draws on a set of reflections from his vast experience in both fields to offer core messages which help in improving business education. The author believes that experience-based reflections tend to be both more interesting and more useful than mere chronological, biographical ones, or conceptual reviews of management dimensions without links to practice. The book helps academics, business school management, and even advanced students understand how to bring a practical focus to learning and teaching business via a holistic curriculum. The book also features a special focus on how to integrate family business perspectives to the curriculum.Table of ContentsHow Was My Vision Shaped?: Upbringing and Education.- Experiences from Academia and Academic Administration.- The Role of Research.- Influences: Family and Friends.- The Influence of Business: Lorange Institute and Lorange Network.- Family Business Strategies.- Board Membership and Consulting Assignments.- Guiding Principles: Quality.- Diversity.- Risk and Uncertainty.- Discipline and Integrity in Decision-Making.- Business Skills: Networking.- Speed.- Proactivity, Positivity, and Innovation.- Cycle Management: Entries and Exits.- Conclusions: Learning in the Future: Individuals, Business, and Academic Institutions.

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Book SynopsisGreat line managers are decisive, clear, inclusive, compassionate and fair, but there are too few of them around just when we need them most. They can make or break an organisation and energise or destroy the relationship it has with its employees. At the same time, companies invest too little effort in ensuring that line managers have the skills, personality, emotional intelligence, compassion and know-how to excel. This book will help make sure that you'll shine at the most important and influential management jobs you will ever have. It offers practical but evidence-based guidance on becoming an excellent line manager in a world of work that is more diverse, more hybrid and remote, more precarious, more stressful, more digitised and more demanding. Drawing on the author's own research and practical experience, together with best-practice case studies from contemporary organisations and interviews with innovators in the field, this book sets out a vision and a pathway for those who want to raise the standard of line management in modern organisations.

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Book SynopsisFeaturing numerous case examples from companies around the world, this second edition integrates theoretical advances and empirical data with practical applications, including in-depth discussion on the COBIT 5 framework which can be used to build, measure and audit enterprise governance of IT approaches. At the forefront of the field, the authors of this volume draw from years of research and advising corporate clients to present a comprehensive resource on enterprise governance of IT (EGIT).Information technology (IT) has become a crucial enabler in the support, sustainability and growth of enterprises. Given this pervasive role of IT, a specific focus on EGIT has arisen over the last two decades, as an integral part of corporate governance. Going well beyond the implementation of a superior IT infrastructure, enterprise governance of IT is about defining and embedding processes and structures throughout the organization that enable boards and business and IT people to execute their responsibilities in support of business/IT alignment and value creation from their IT-enabled investments.Featuring a variety of elements, including executive summaries and sidebars, extensive references and questions and activities (with additional materials available on-line), this book will be an essential resource for professionals, researchers and students alikeTrade Review“The seven chapters of content are intended to serve a large target audience from academic and industry fields including master’s students using it in conjunction with IT courses, executive students in business schools for MBA courses on IT management, and industry practitioners (IT managers, business managers) looking to design and implement an EGIT framework. … This very advanced and valuable book is a must-read for those who want to implement and manage a modern EGIT framework.” (Mihail Sadeanu, Computing Reviews, September, 2015)Table of ContentsPreface.- Acknowledgments.- Chapter 1 Enterprise Governance of IT, Alignment and Value.- Chapter 2 Enterprise Governance of IT.- Chapter 3 Business / IT Alignment.- Chapter 4 IT enabled Value.- Chapter 5 COBIT as a Framework for Enterprise Governance of IT.- Chapter 6 COBIT as a Framework for IT Assurance.- Chapter 7 Guidelines for the Implementation of Enterprise Governance of IT.

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Book SynopsisThis book is a guide for managers, Scrum Masters and agile coaches who are interested in agile organizational methods and who are planning to introduce Scrum at their own company. Scrum is not only a product development framework but can also be used to structure activities for agile and lean organizational development.Divided into six major parts, the book first introduces and defines the Scrum Culture briefly. It explains its relevance, highlights a number of pain points typical for first encounters with Scrum, and embeds it in an introduction to organizational change. This is complemented with many real-life examples that help to apply the concepts to readers’ own specific contexts. The second part describes the principles of introducing Scrum in detail, while the third part embarks on the practical application of these principles, drawing on a wealth of experience gathered in many successful introduction projects. Part four focuses on a detailed case study of a Scrum transformation before part five provides the scientific background information and study details that led to the findings in part one. In closing, part six offers a number of appendices with extensive information on Scrum and its principles.The second edition of this book has been updated throughout and fundamentally re-organized for better readability. Table of ContentsPart I: the Scrum Culture.- Part II: The Theory of Introducing Scrum.- Part III: The Practical Appication of Kotter's Principles.- Part IV: Case Study.- Part V: The Scientific Part of the Scrum Culture.- Part VI: Additional Information.

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Book SynopsisTrade and Receivable Finance provides the definitive practical guide to the evaluation and mitigation of risk and the financing of international trade.This authoritative manual is built upon more than 42 years of experience in the trade and receivables finance market and carries the endorsement of The London Institute of Banking and Finance.The contents are comprehensive incorporating clause examples, specimen documents, financier checklists and diagrams.The traditional method of commercial lending assessment places primary importance on the ability of the borrower to repay the financier. However, this form of evaluation often results in insufficient credit appetite to release the required level of financial support for a company involved in cross border trade.When a trade-related proposition is properly evaluated so that the transactional risks are fully understood and mitigated to an acceptable level, and the source of repayment is identifiable and considered reliable, a well-structured trade and receivables finance facility reduces the risk of default when compared to conventional lending products and can generate additional credit appetite. This book will become a constant ‘go-to’ companion for transaction banking teams, bank relationship managers, specialist client-facing trade and invoice finance specialists, middle and back office trade advisory personnel, credit analysts, alternative market financiers, export development agencies and credit insurers. The techniques described in this book are applied to an extensive range of international trade scenarios inThe Trade and Receivables Finance Companion: A Collection of Case Studies and Solutions (Palgrave, 2020).Table of Contents1 IntroductionPart I Trade2 Trade Credit3 The Trade Cycle4 Commercial Terms5 Transport and ControlPart II Credit Risk6 Credit Risk7 Evaluating the Client8 Trade Loans9 SecurityPart III Trade Products10 Collections11 Bank Aval12 Letters of Credit13 Special Types of Letters of Credit14 Standby Letters of Credit15 Demand Bank GuaranteesPart IV The GoodsPart IV The Goods 33116 Nature of Goods17 Payables Finance18 Warehouse FinancePart V The Receivable19 Sales Invoice and Debt Instruments20 Evaluating the End-Buyer21 Credit Insurance22 Performance Risk23 Receivables Finance24 Invoice FinancePart VI The Proposition25 The Credit Facility Application

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Book SynopsisThis book helps professionals deal with difficult or even dangerous colleagues, employees or superiors. Some people poison the working atmosphere, make other people ill and cost their companies a lot of money. Often the cause lies in a psychological disorder, we are then often dealing with narcissists or psychopaths, but usually the destructive behavior is not (yet) based on a psychological disorder. This book introduces a collective term for such people - it calls them "toxic people" - and helps both those affected and those responsible in companies and organizations to recognize them, to protect themselves and others from them, and to take promising action against them. In addition to information on the typical characteristics of "toxic people," their motives are explained and concrete strategies for action and examples of tried-and-tested assistance are provided. A new chapter provides vivid, exciting case studies from real-life situations. A book for managers and those affected as well as personnel developers, trainers, consultants and coaches in companies and organizations.This book is a translation of the original German 2nd edition Schwierige Menschen am Arbeitsplat by Heidrun Schüler-Lubienetzki and Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2017. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.Table of ContentsToxic?! - To the point at the beginning.- Creeping poison - when the workplace slowly but surely becomes hell.- Toxic - What drives him? How and at what price does he reach his goal?- Detoxify your workplace - promising strategies for action.- Toxic constellations and what we can learn from toxic people.- Toxic people at work.

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Book SynopsisExamine strategic management with the market-leading book that sets the standard as today's most intellectually rich, but practical analysis of strategic management. Written by award-winning instructors and prominent management scholars, Hitt/Ireland/Hoskisson/Harrison's STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, CENGAGE INTERNATIONAL EDITION, 14E incorporates cutting-edge research and examples from more than 600 companies. This edition combines a classic industrial organization model with a resource-based view of the firm and a stakeholder perspective to demonstrate how businesses establish competitive advantages in the global market. You study how firms govern themselves, formulate and implement strategies that create value for stakeholders, use strategic alliances to enhance global competitiveness and meld strategic management and entrepreneurial behaviors for winning growth strategies. MindTap and Cengage Infuse online resources are also available to help you excel as a strategic leader.

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Book SynopsisDo you want to take your team coaching to the next level?Are you looking for an approach that is flexible, forward-thinking, and can make a real impact?As a coach, you're well aware of the positive changes that coaching can bring to any team or organisation, big or small. You know that with the right guidance, people can work together to overcome any obstacle. However, the fixed model approach of more traditional team coaching can have limitations in our fast-paced, ever-changing world. Here is where the idea of working emergently comes in. In this new edition, Georgina Woudstra delves deeper into the art of emergent team coaching, offering fresh insights on guiding teams through stages of team development and maturity. New chapters and refined frameworks equip coaches not with rigid formulas, but with a map and compass to navigate real-world challenges. With Woudstra's practical guide, you will learn how to develop your:Confidence to fearlessly handle any challenging situationCompetence to intervene effectively and efficiently as a team coachCoherence to bring together concepts and tools into a cogent approachCongruence to form a coaching style that is true to who you are and works for your clientsWhether you're a new reader or revisiting Woudstra's groundbreaking work, this edition offers an adaptive framework that will transform your team coaching.

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Book SynopsisHow do you feel about networking? I can help you love it as much as I do. Most people see networking as a necessary evil - something to be endured or even avoided. But there is a minority who really embrace and enjoy networking. Like me, they understand the vast benefits it brings, the extraordinary value it adds to their professional and personal lives and, crucially, they know how to do it well and with ease. In this handy book, I'll show you how you can overcome your reservations and fears about networking, and I'll coach you in all the skills and insider secrets that I've developed over the years. These secrets and skills have helped make networking a vital ingredient in my success, and they can do the same for you, too. So, whether it's entering a room full of strangers that fills you with dread, or the idea of striking up a conversation with someone you've never met that makes you anxious, let me help you. I'll explain how to build a robust networking strategy that can revolutionise finding exciting opportunities, lucrative new clients, and sought-after decision makers. And, by placing networking at the heart of what you do, you'll discover exactly how to make it more rewarding, productive, effective and, yes, even fun!

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Book SynopsisEighteenth-century economist Adam Smith propagated profit maximization as the incentive for businesses to create goods and services that society needs. He argued that free-market competition would ensure consumers get the best quality product at the cheapest price. Two hundered years later, Milton Friedman agreed in his seminal 1970 New York Times op-ed that the sole responsibility of business is to maximize profits ‘so long as it stays within the rules of the game’. Incentives coupled with some regulations were to henceforth safeguard societal interests. Instead, incentives created bad behaviour. Regulations were routinely bypassed with intelligent loopholes. Despite this—to encourage sustainability today—we are again using incentives and regulations. That’s predominantly what the ESG framework focuses on. And what do we see? Rampant greenwashing and box-ticking. To address today’s existential challenges, we need innovation of the highest order. Innovation can neither be legislated nor driven by extrinsic incentives alone.Table of Contents Part One: Stewardship and Steward Leadership Chapter 1: From ESG to ESL Chapter 2: A Higher Form of Personal Leadership Chapter 3: Enterprise-wide Steward Leadership Part Two: Steward Leadership in Action and Inaction Introduction to Part Two Chapter 4: Faber-Castell: More than 260 Years of Sustainability Enabled Profitable Growth Chapter 5: Doi Tung Development Project: Self-sustaining Community Stewardship Chapter 6: The Tata Group: A 155-Year Legacy Chapter 7: Mars, Incorporated: The Role of Corporate Values in Anchoring Purpose Chapter 8: Farm Fresh: Dairy, Just as Nature Intended Chapter 9: Riau Ecosystem Restoration (RER): Finding Purpose in Adversity: An Asian Story Chapter 10: The Boeing 737 Max Twin Tragedies Chapter 11: Volkswagen: When the Mighty Stray Chapter 12: Theranos, the Unicorn: A Case of Purpose-washing? Part Three: Steward Leadership Measurement and Applications Introduction to Part Three Chapter 13: Is ESL Tangible and Measurable Enough? Chapter 14: Steward Leadership in Business Ecosystems Chapter 15: Steward Leadership and DEI: Leading Inclusively for Sustainable Growth

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Book SynopsisGreg is an author, speaker and leadership consultant who ignites The Spark in people and organisations. He (gregorme.org/) works with senior executives to develop business strategies for transformational change, effective communication and teamwork and inspiring, creative leadership and management.   Based on over 20 years working within the digital media and marketing sectors he specialises in helping organisations and teams which need to manage for proactive engagement, creativity and innovation.   Greg connects with clients such as Sky, Ogilvy & Mather, the International Olympic Committee, The World Economic Forum, Aardman Animation, Randstad Group, and Virgin Media through his own consultancy, Kirkbright. He's also an associate programme director at London Business School ranked in the top five global business Table of ContentsAbout the author Publisher's acknowledgments Author's acknowledgments Introduction: The Spark Habit 1: Start an electric conversation Habit 2: Break the management rules Habit 3: Lead with creative choices. Habit 4: Become a talent impresario Habit 5: Know why you do what you do Habit 6: Connect through shared values Habit 7: Build a business playground Habit 8: Balance focus with freedom Habit 9: Demolish idea barriers Habit 10: Encourage collisions Ten creative business myths debunked Index

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Book SynopsisThis is the loose-leaf version of Applied Sport Management Skills, Fourth Edition With HKPropel Access, which offers students a less expensive, printed version of the text.Applied Sport Management Skills, Fourth Edition With HKPropel Access, takes a practical approach for teaching students how to become strong leaders and managers in the world of sport. Organized around the central management functions of planning, organizing, leading, and controlling, and addressing the Commission on Sport Management Accreditation (COSMA) Common Professional Component topics and North American Society for Sport Management (NASSM) guidelines, the fourth edition has been extensively updated with hundreds of new references and sport examples.The text employs a three-pronged approach for teaching management theory, putting theories into practice, and developing students’ management skills. Timely discussions and case studies address the impacts of COVID-19; Black Lives Matter initiatives; name, image, and likeness rules; women in executive positions; corporate social responsibility; data analytics; and more.While other texts focus on learning about sport management, Applied Sport Management Skills enables students to apply the principles while developing the skills to become effective sport managers. Interactive online learning tools available through HKPropel complement activities found in each chapter: Flash-card activities help students learn key terms. Self-assessments, which ask students to identify their strengths and weaknesses and plan to improve shortcomings, are now assignable, trackable, and automatically scored. Applying the Concepts quizzes, which challenge students to identify management concepts illustrated in various situations, are now trackable and automatically scored. Time-Out features, in which students apply management concepts to their personal sport and work experiences, are now assignable instructor-scored assessments. Case studies are now supplemented by 10-question automatically scored quizzes and include three open-ended discussion questions. Additional assignments available in downloadable documents for students to complete and submit to the instructor further facilitate the application of the concepts presented in the text: Sport Management Professionals @ Work activities provide a cohesive thread to keep students focused on how sport managers use the concepts on the job. Skill-Builder Exercises present real-world scenarios designed to help future managers handle day-to-day situations such as setting priorities, conducting job interviews, handling conflict, and coaching employees. Sports and Social Media Exercises introduce students to the role of social media in managing sport organizations. Students review popular social media sites such as Facebook, Twitter, and LinkedIn and visit sport websites. Game Plan for Starting a Sport Business features ask students to perform managerial tasks such as developing an organization structure and brainstorming ideas for leading employees. With Applied Sport Management Skills, students will be primed for an exciting career in sport management by gaining a thorough understanding of management theories and developing the acumen to apply them.Note: A code for accessing HKPropel is included with all new print books.Table of ContentsPart I. Introduction to Sport ManagementChapter 1. Managing SportsWhy Study Sport Management?The Sport Industry and Sport ManagementSport Manager’s ResponsibilitiesWhat Does It Take to Be a Successful Manager?What Do Sport Managers Do?How Do Managers Differ?Learning AidsChapter 2. The Sport Industry Environment: Globalization, Ethics, and Social ResponsibilityInternal Environment and Quality in SportExternal EnvironmentConducting Sport Business in a Global EnvironmentEthics in Sport ManagementWhy Good People Use Unethical BehaviorGuides to Ethical Behavior and Managing EthicsSocial Responsibility and SustainabilityLearning AidsPart II. PlanningChapter 3. Creative Problem Solving and Decision MakingAn Overview of Problem Solving and Decision MakingStep 1: Define the Problem or OpportunityStep 2: Set Objectives and CriteriaStep 3: Generate AlternativesStep 4: Select the Most Feasible AlternativeStep 5: Plan and Implement the DecisionStep 6: Control the ResultsLearning AidsChapter 4. Strategic and Operational PlanningAn Overview of Strategic and Operational PlanningStrategic ProcessAnalysis of the EnvironmentSetting of ObjectivesCorporate-Level StrategyBusiness-Level StrategyOperational-Level StrategiesImplementing and Controlling the StrategiesLearning AidsPart III. OrganizingChapter 5. Organizing and Delegating WorkThe Organizing FunctionAuthorityOrganizational DesignJob DesignOrganizing Yourself and Delegating WorkLearning AidsChapter 6. Managing Change, Culture, Innovation, and DiversityManaging ChangeOrganizational CultureInnovation and QualityDiversity, Equity, and Inclusion (DE&I)Diversity Groups and SportsOrganizational DevelopmentLearning AidsChapter 7. Human Resources ManagementHuman Resources Management Process and DepartmentLegal EnvironmentHuman Resources Planning and Job DesignAttracting EmployeesInterviewingDeveloping EmployeesPerformance AppraisalsRetaining EmployeesLearning AidsPart IV. LeadingChapter 8. Behavior in Organizations: Power, Politics, Conflict, and StressOrganizational Behavior and ThoughtsPersonalityPerceptionAttitude Formation and BehaviorPowerPolitics in the Office and on the FieldManaging ConflictNegotiationCollaboration Conflict SkillsStressLearning AidsChapter 9. Team DevelopmentImportance of Teamwork to PerformanceGroup Performance ModelGroup StructureGroup ProcessStages of Group Development and Leadership StylesGetting to Better MeetingsLearning AidsChapter 10. Communicating for ResultsUnderstanding the Importance of Good CommunicationUsing Organizational CommunicationUsing Interpersonal CommunicationUsing the ChannelsSending MessagesReceiving MessagesResponding to MessagesDealing With Emotions and CriticismLearning AidsChapter 11. Motivating to WinMotivation and PerformanceContent-Based Motivation TheoriesProcess-Based Motivation TheoriesReinforcement TheoryPutting Theory to Work Within the Motivational Process and Motivating YourselfLearning AidsChapter 12. Leading to VictoryLeadershipBehavior of Effective LeadersContemporary Behavioral PerspectivesSituational Leadership Theories and ModelsGetting to Your Personal Style of LeadershipLearning AidsPart V. ControllingChapter 13. Controlling Quality, Financials, Productivity and Managing PeopleQuality and Control SystemsControl ProcessFrequency of ControlsFinancial ControlsManaging PeopleManaging Problem EmployeesProductivityLearning AidsChapter 14. Facilities and Events ManagementSport Facilities and Event ManagementSport Facilities ManagementSport Event ManagementPlanning and Controlling SportsSales Forecasting TechniquesScheduling ToolsTime ManagementLearning AidsAfterword: The Future of Sport ManagementAppendix: Careers in Sport Management

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Book Synopsis.Chapter 1:Introduction to Science.- Chapter2: How to Conduct Scientific Research.- Chapter3: The Academic Ecosystem.- Chapter4: Positioning in Science: Foundations, Perspectives, and Schools of Thought.

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Book Synopsis “Much of what we experience in life results from a combination of skill and luck.” — From the IntroductionThe trick, of course, is figuring out just how many of our successes (and failures) can be attributed to each—and how we can learn to tell the difference ahead of time.In most domains of life, skill and luck seem hopelessly entangled. Different levels of skill and varying degrees of good and bad luck are the realities that shape our lives—yet few of us are adept at accurately distinguishing between the two. Imagine what we could accomplish if we were able to tease out these two threads, examine them, and use the resulting knowledge to make better decisions.In this provocative book, Michael Mauboussin helps to untangle these intricate strands to offer the structure needed to analyze the relative importance of skill and luck. He offers concrete suggestions for making these insights work to your advantage. OncTrade Review"Really enjoyed reading The Success Equation by @mjmauboussin over the last few days. A smart, insightful book. ow.ly/s3KIE" -- As tweeted by Daniel Pink "... a fascinating book that forced me to reflect on my decision-making processes for investments." -- Tomasz Tunguz, Inc. magazine "Mauboussin's latest, excellent, book attempts to show how to work out what decides the outcome of a given situation. -- James von Simson, portfolio manager at Thurleigh Investment Managers "Mauboussin has always been a must-read. His 2013 book is no exception." -- Tadas Viskanta, founder and editor of Abnormal Returns "The Success Equation makes a valuable contribution to the literature on decision making...thoroughly researched and well written...I highly recommend the book to anyone interested in making better investment choices." -- Financial Analysts Journal "With this book, Mauboussin takes an important step in making a case for the role of statistical analysis in decision-making in various contexts, ranging from CEO compensation to child rearing to college rankings and even picking the next musical superstars. It is almost as if the number crunchers heralded in Michael Lewis' Moneyball have found their second voice." -- Business World magazine "Mauboussin excels at explaining his ideas, many of which are based on complex neuroscience in accessible terms, using case studies and examples from investing decisions, college rankings, and hospital procedures." -- Publishers Weekly "... for investors and business executives wishing to minimise the risk of bad luck, this is a book worth reading." -- Financial Times "there is a lot of thought-provoking stuff in the book, for sports fans as well as investors." -- The Economist "For investors who don't mind wading into some technical weeds, though, Mauboussin suggests some concrete tools." -- U.S. News & World Report "Well written and analytical, this book completely changed how I think about success." -- The Motley Fool (fool.com) "There are tons of statistics and abstractions, yet there is coherence and precision in Michael J. Mauboussin's new book, The Success Equation. Filled with instances from sports and markets, it's an insightful read." -- Mint (livemint.com) "It's always hard to get the balance between detail and readability right when writing a popular book about math. But Mauboussin manages it well." -- MoneyWeek "...the clarity of Mauboussin's writing, and the quality of the examples makes the book a worthy addition to the managerial library." -- strategy+business Magazine "The Success Equation makes a valuable contribution to the literature on decision making when both luck and skill are involved. It is thoroughly researched and well written. I highly recommend the book to anyone interested in making better investment choices." -- CFA Institute "an engaging book." -- Choice Magazine "In The Success Equation, Mauboussin explores the contributions of skill and luck, and discusses how interpreting past results through the 'skill-luck continuum' can help leaders to make better decisions...This can be a useful way to look at business leadership... [He observes that] luck becomes more important and skill less so, as people climb up the hierarchy, which also raises interesting questions about how leaders can continue to grow and enhance their skills... what leaders can do, is to improve their understanding of the impact of fortune on their decisions." --The Sunday Times "...a fine and different approach business readers will find involving." -- The Bookwatch, Midwest Book Review "In dealing with success and luck Mauboussin presents a useful model." -- Eric Falkenstein, Seeking Alpha "I just finished reading the most enjoyable business book I've read in a long time -- although relegating 'The Success Equation,' by Legg Mason Chief Investment Strategist Michael J. Mauboussin to this category would be a grave disservice, significantly understating its sophistication and selling short its achievement." -- David A. Shaywitz on Forbes.com "Fascinating. Michael Mauboussin's insights into the relationship between skill and luck are clearly and simply explained, relentlessly logical and often counter-intuitive. This makes for great reading and provides powerful tools for understanding sports and markets. Anyone who wants to understand sport or business beyond the platitudes and assumptions routinely trotted out as expert analysis should read this book." -- Ivan Gazidis, Chief Executive Officer, Arsenal Football Club "If you liked Michael Lewis's Moneyball, with it's mix of data and great storytelling, you'll very much enjoy Michael Mauboussin's Success Equation." -- Jack Covert, 800 CEO READ "Michael J. Mauboussin is always worth reading. ... almost everyone will find something in this book that either he hadn't thought about before, or that he thought about incorrectly." -- Brenda Jubin, Seeking Alpha ADVANCE PRAISE for The Success Equation: Philip Tetlock, Leonore Annenberg University Professor, Wharton School and School of Arts and Sciences, University of Pennsylvania; author, Expert Political Judgment-- "Mauboussin seems to know everything there is to know about how to skillfully disentangle skill from luck. He also knows how easy it is to botch the job and has great stories--from music studios to baseball dugouts to the New York Stock Exchange--that bring statistical abstractions to life." Howard Marks, Chairman and cofounder, Oaktree Capital Management; author, The Most Important Thing-- "In The Success Equation, Michael Mauboussin helps us understand the difference between skill and luck and, importantly, how to tell how much each contributed to a given outcome. He reminds us that in fields where luck plays a big part, like investing, outcomes are of limited relevance in assessing performance. And, indispensably, he points out how important it is for practitioners 'to develop an attitude of equanimity toward luck.' I love that!" James Montier, GMO; author, The Little Book of Behavioral Investing-- "The Success Equation is a brilliant and insightful book packed with interesting anecdotes and rigorous analysis. Anyone dealing in fields that blend some combination of luck and skill--which is most of us--will find their understanding enhanced by reading it. The central role of process in such environments is often underestimated. This book helps redress the balance." Paul DePodesta, Vice President of Player Development and Scouting, New York Mets-- "Few people acknowledge or care to accept the central role that luck plays in our lives. Michael Mauboussin not only understands the separation between skill and luck, but more importantly, provides a mental framework to deal with the reality. This is an important read."

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Book SynopsisThe pressure to "be digital" has never been greater, but you can meet the challenge.The digital revolution is here, changing how work gets done, how industries are structured, and how people from all walks of life work, behave, and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset.But what does that mean? Some fear it means that we all need to become technologists who master the intricacies of coding, algorithms, AI, machine learning, robotics, and who-knows-what's-next.That's not the case. You can develop a digital mindset, and this book shows you how. It introduces three approaches—Collaboration, Computation, and Change—and the perspectives and actions within each approach that will enable you to develop the digital skills you need. With a digital mindset, you'll ask the right questions, make smart decisions, and appreciate new possibilities for a digital future. Leaders who adopt these approaches will be able to develop their organization's talent and prepare their company for successful and continued digital transformation.Award-winning researchers and professors Paul Leonardi and Tsedal Neeley will show you how to do it and let you in on the surprising and welcome secret: developing a digital mindset isn't as hard as you think. Most people can become digitally savvy if they follow the "30 percent rule"—the minimum threshold that gives us enough digital literacy to understand and take advantage of the digital threads woven into the fabric of our world.A digital mindset will future-proof you, your career, and your organization. Learn how to develop one here.Trade Review"With great examples and case studies, this book is an excellent read for everyone—tech savvy or not—interested in challenging themselves to become better leaders, managers, and data-driven decision-makers." — CHOICE, the publication of the American Library AssociationNamed one of "Eight Business Books to Challenge Your Thinking" by MIT Sloan Management ReviewNamed one of the "12 Hot Nonfiction Books to Read This Summer" by Adam Grant, Wharton Professor and bestselling author"This comprehensive, plainspoken guide will be a godsend to leaders…" — Publishers WeeklyAdvance Praise for The Digital Mindset:"The Digital Mindset is an invaluable resource for anyone looking to become a better leader, future-proof their career, or simply gain a better understanding of the present and future of business." — Mickey (Hiroshi) Mikitani, founder, Chairman, and CEO, Rakuten Group"If you're worried that algorithms will replace our judgment, big data will make our little knowledge obsolete, or robots will steal our jobs, this book is for you. Paul Leonardi and Tsedal Neeley offer the practical insights you need to understand the next wave of digital change—and ride it smoothly." — Adam Grant, New York Times bestselling author, Think Again; host, TED podcast WorkLife"We've all heard it a million times: You need to be more digital. Finally, here's a book that ascribes real meaning to the buzzword. With clarity and a surprising level of detail, Leonardi and Neeley prepare you for the digital future." — Shellye Archambeau, former CEO, MetricStream; author, Unapologetically Ambitious"The Digital Mindset provides critical and actionable insights that make it possible for everyone—from the executive team to individual contributors—to help their company succeed in the digital era. Today's CEOs must make sure their entire workforce has a digital mindset. This book is the place to start." — Jeff Henley, Executive Vice Chairman, Oracle"If we continue to consider the digital age as a purely technological revolution, we will miss the most significant economic, political, and behavioral disruption of our societies since the Industrial Revolution. The Digital Mindset offers the 360-degree understanding necessary to seize this moment." — Elie Girard, former CEO, Atos"Down-to-earth and practical, this book makes digital transformation achievable to anyone." — Bill George, Senior Fellow, Harvard Business School; bestselling author, Discover Your True North"Leonardi and Neeley have produced the indispensable, foundational playbook for leaders looking to thrive in the digital age." — Hubert Joly, former Chairman and CEO, Best Buy; Senior Lecturer, Harvard Business School; and author, The Heart of Business

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Book SynopsisWritten by experts, inspired by practitioners, focused on challenges: an authentic introduction to management in an ever-changing world.Introduction to Management is a uniquely accessible and engaging companion to managing in the real world. Placing issues of digital, environmental, and social disruption at centre-stage, it guides students through the varied and complex reality of management with ease, encouraging them to develop their own critical view of this dynamic area. Key features Each chapter is authored by an expert who is an active researcher in their field, providing insights into the disruptions and challenges faced by managers today, from those on the forefront of current thinking The running case study integrated throughout the text helps students bridge the gap between theory and real life, with thinking questions prompting them to put theory into practice Practitioner videos embedded in every chapter of the e-book offer an engaging and unique insight into the applications of theory in the workplace Opening case studies in each chapter focus on organizations spanning the public, private, and non-profit sectors, demonstrating the relevance of management theory both within and beyond traditional business settings A diverse and international range of real-world examples woven throughout the text offer a holistic view of management as a global phenomenon Digital formats and resources Introduction to Management is available for students and institutions to purchase in a variety of formats, and is supported by extensive online resources.The e-book offers a mobile experience and convenient access, with learning resources embedded and hyperlinked throughout to offer self-assessment activities and extra support: www.oxfordtextbooks.co.uk/ebooksThe student resources, accessible via the e-book, include:- Practitioner videos in every chapter - Self-test questions - Answer guidance to the end-of-chapter questions - Critical thinking guided exercises for each chapter - Flashcard glossary The book''s teaching resources, accessible online for adopting lecturers, include:- Additional case studies, to use in class- PowerPoint slides to accompany each chapter - A test bank of multiple-choice questions- Figures from the book, available to downloadTrade ReviewIn an age where technology, disruption, diversity and responsibility are taking centre stage, this text is appropriately positioned to introduce management in the context of this reality. The text provokes critical thinking in an encouraging way for those new to learning about management, and challenges the mindsets of those more familiar with management theory and practice. * Dr Natasha Katuta Mwila, De Montfort University *This text provides a robust, accessible, and yet critical introduction to management with clear examples and cases embedded throughout the text. It is an essential textbook for educators who would like to offer a rejuvenated overview of management with an eye on contemporary aspects that are critical for management such as sustainability, diversity, equality, and digitization. * Dr Omid Omidvar, Warwick Business School *Going beyond simply discussing traditional considerations in managing organisations, this text deals with contemporary challenges and puts an emphasis on societal, environmental, and digital considerations. This, in addition to the balance between theoretical concepts and practical examples, cases and insights, provides a great source of knowledge for future managers. * Dr Marianna Koukou, University of Glasgow *This text is the perfect introduction to the wonders of management insights, and how they continue to be relevant despite, or rather because of, the ever-changing and hyper-demanding (business) world we all experience. * Professor Wilfred Dolfsma, Wageningen University *This text explores the fundamental and current areas of management for undergraduate students in a novel and interesting way, and from a multitude of perspectives and contexts. * Dr Sarah Warnes, University College London *In an ever-changing world, this text helps students prepare for many of the challenges they will face during their careers. * Dr Nathalie Benesova, University of Leeds *The vast range of real-world examples and reflections in this text help to drive home to students what it takes to be an effective modern manager. The running case study will have you rooting for Lucy and co throughout! * Dr Gemma Blackledge-Foughali, Queen Margaret University *A refreshingly inclusive and wide-ranging text that encourages critical thinking. * Dr William Cooper, University of Aberdeen *Table of ContentsDavid Paulson: Running case study Part One Managing in context 1: Sarah Birrell Ivory and Emma Macdonald: Understanding management 2: Sarah Birrell Ivory and Emma Macdonald: Exploring organizations 3: Sarah Birrell Ivory and Emma Macdonald: Managing through disruption Part Two Managing an Organization 4: Simon Brooks and Sarah Birrell Ivory: The external environment 5: Simon Brooks and Sarah Birrell Ivory: The internal environment: strategy and planning 6: Emily Yarrow and Sarah Birrell Ivory: Organizational culture and change management Part Three Managing People 7: Catherine Berrington and Emma Macdonald: Human resource management 8: Ishbel McWha-Hermann and Emma Macdonald: Designing work well 9: Thomas Calvard, Sarah Birrell Ivory, and Emma Macdonald: Teams and organizational behaviour 10: Sarah Woolley and Emma Macdonald: Leading and influencing Part Four Managing through the Value Chain 11: Farah Arkadan and Emma Macdonald: Marketing 12: Anthony Alexander and Emma Macdonald: Operations and supply chain 13: Alexander Glosenberg and Emma Macdonald: Entrepreneurship and innovation

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Book SynopsisTable of ContentsForeword by H. Irving Grousbeck Acknowledgements Introduction: The Five Skills of Great Leaders Part I: Commitment to Building a Team Chapter 1 Hire for Outcomes Chapter 2 The One Hundred Day Window Chapter 3 Instant Performance Feedback Chapter 4 The 360° Review Chapter 5 Coaching Underperformance Chapter 6 Breaking Up is Hard Chapter 7 Never Waste a Last Goodbye Part II: Fanatical Custodian of Time Chapter 8 Activity Is Not Progress Chapter 9 Make Your Day to Make Your Month Chapter 10 Curing the Digital Disaster Chapter 11 Seven Steps to Running a Great Meeting Chapter 12 Delegating Part III: Willingness to Seek and Take Advice Chapter 13 Five Questions Chapter 14 Finding and Using Mentors Chapter 15 Executive Coaching Chapter 16 A Board of Advisors Part IV: Setting and Adhering to Priorities Chapter 17 Key Performance Indicators Chapter 18 The Operating Plan Chapter 19 Alignment Through Compensation Part V: An Obsession with Quality Chapter 20 Quality Drives Profit Chapter 21 Walk Behind the Tractor Chapter 22 A Vow to Wow Implementing The Five Skills of Great Leaders Afterword by Irv Grousbeck Notes Index

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Book SynopsisLead change amid constant turbulence and disruption.Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Change Management (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you successfully transform your organization.With insights from leading experts including John Kotter, Tim Brown, and Roger Martin, this book will inspire you to: Master the eight accelerators of strategic change Turn your culture into a catalyst for transformation Use your network ties to win over resisters Apply design thinking to secure buy-in Scale agile practices across your organization Get reorgs right Avoid pursuing the wrong changes This collection of articles includes "What Everyone Gets Wrong About Change Management," by N. Anand and Jean-Louis Barsoux; "Cultural Change That Sticks," by Jon R. Katzenbach, Ilona Steffen, and Caroline Kronley; "Culture Is Not the Culprit," by Jay W. Lorsch and Emily McTague; "The Network Secrets of Great Change Agents," by Julie Battilana and Tiziana Casciaro; "Design for Action," by Tim Brown and Roger L. Martin; "Agile at Scale," by Darrell K. Rigby, Jeff Sutherland, and Andy Noble; "The Merger Dividend," by Ron Ashkenas, Suzanne Francis, and Rick Heinick; "Getting Reorgs Right," by Stephen Heidari-Robinson and Suzanne Heywood; and "Your Workforce Is More Adaptable Than You Think," by Joseph B. Fuller, Judith K. Wallenstein, Manjari Raman, and Alice de Chalendar.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisHow do you make the most of the volunteers who give their time to your organisation? Engaging people, giving them a great experience and balancing the needs of your organisation is an essential skill. These are the key strategic issues covered in this comprehensive guide for recruiting, selecting, involving and rewarding volunteers effectively.Ensure you get it right by gaining from the knowledge and experience gathered in this single volume by leaders in their field. This guide captures the essential information anyone managing volunteers. If you've just been given responsibility for volunteers in addition to your main role, or you're a dedicated Volunteer Manager, this book is for you. It will also be useful for other management and senior management roles to understand the work involved in effectively engaging volunteers. It includes: * Current trends in volunteering and how to make the most of current opportunities * How to match the right volunteers to the right roles * Creating a comprehensive volunteering programme * Measuring the impact of volunteering in meeting your aims * How to improve strategy and working relationships for your organisation.Trade Review‘This book provides extensive guidance on effective volunteer management, matching people to the right roles and creating an effective volunteering strategy. It is a valuable resource for everyone who works in this hugely significant aspect of our lives.’ Baroness Grey-Thompson, DBE, DL [from the Foreword] ; ‘A valuable source of information for anyone seeking to empower and support volunteers through effective management, enablement and support. The book is well researched, clearly presented and easy to navigate quickly.’ Rebecca Kennelly, Director of Volunteering for Royal Voluntary Service

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