Description
Book SynopsisDavid Cotton spent 21 years with Arthur Andersen and PwC before becoming a freelance trainer in 2002. He has worked in four continents and more than 40 countries, delivering a wide range of training in management, leadership, communication skills, business networking, confidence building, dealing with difficult people, change management, business strategy, coaching and mentoring.
David's clients span local and national government and nearly every industry sector and include the European Parliament, European Commission and many of its agencies, the United Nations, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, most of the major Middle Eastern oil and gas companies, Manchester Business School and many others.
He has published scores of articles and more than a dozen books, including Key Management Development Models (FT Publishing, 2015).
Trade Review“The essential guide for any problem solving situation. Effective, practical and very accessible. Highly recommended.” Chris Garthwaite, CEO CGA Consulting
"There isn't a single individual or organisation that could fail to benefit from the many practical approaches to problem-solving in this book. Everyone should read it!” Andrew Hilton, Managing Director, Corporate Training Partnerships Ltd
“F. Durrenmatt says 'What concerns everyone, can only be solved by everyone' - and David's book is the practical guide to getting everyone fully engaged with a creative technique to solve any of your challenges.” Peter Schwanh™ußer, Partner, papilio ag, Zurich
Table of ContentsAbout the author
Acknowledgements
Introduction
Part 1 - Which tools to use and when
Tools for broad problem areas
Tools for specific problems
Part 2 - Problem solving essentials
Barriers to problem solving
Framing a problem
Stages in problem solving
Preparation for group problem solving
Equipment needed
Part 3 - Problem solving techniques for individuals and small groups
1. Force field analysis and graphical force field analysis
2. Tough questions
3. Ritual dissent (and ritual assent)
4. Brain-friendly brainstorming
5. Reverse brainstorming
6. Procrastination
7. Cartesian logic
8. Brainwriting
9. Individual and collective mind mapping
10. Structured walkthroughs
11. Life through a lens
12. Nominal group technique
13. GROW for problem-solving
14. Head/Heart-Push/Pull
15. Osborne-Parnes critical problem solving process
16. Appreciative inquiry
17. Competitive ideas
18. Why not?
19. MUSE
20. Ishikawa fishbone diagrams
21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’)
22. 3D stakeholder mapping
23. Two words technique
24. The association grid
25. Delphi technique
26. Lotus blossom technique
27. Photographic associations
28. Random word technique
29. Challenging assumptions
30. Metaphorical problem-solving
31. Who else has solved this problem?
32. How-How?
33. The 5 Whys/Question Everything
34. Jelly Baby Tree
35. Future shock
36. What if?
37. What if we didn’t?
38. Reframing
39. Ripple effect (systems thinking)
40. What I need from you
41. Concentration diagrams
42. Pareto analysis – simplified version
43. Solution effect analysis
44. The work map
45. Competing values framework
46. Timelining
47. One question
48. Peer assist
49. Action learning
50. Story circles
51. Swim Lane diagrams (Rummler-Brache diagrams)
Part 4 - Large group problem solving techniques
52. Crawford’s Slip
53. Charrette Procedure
54. Starbursting
55. Open space
56. World café
57. Pro-action cafe
Part 5 - Problem solving business games
When and how to use business games
58. Retirement speeches
59. Convince me
60. Evolution
61. It’s in the news
62. The trial
63. Tortoise and hare
64. Art gallery
65. Proverbial problem solving
66. There are no rules
67. Documentary
68. Pitch Perfect
Part 6 – Sharing and implementing solutions
Sharing solutions
Implementing solutions
