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Book SynopsisThis textbook provides students with an easy to use, proven roadmap for completing a successful consulting project from start to finish.Primarily designed for students who work as outside consultants on solving client problems and investigating potential opportunities, the textbook's structure first explains the consulting process to students and then depicts it in a chronological flow, using real-life examples to demonstrate practical application. Each section builds upon the previous one, focusing on the development of critical thinking, problem solving, and communication skills for employability. Now in its sixth edition, this text has been fully revised to bring it up to date with the current business context and global environment, including: A major expansion of the tools and resources needed for students to conduct research on a client's situation. A new final chapter that ties the overarching consulting process together and focuses on hTrade Review‘This book is an insightful guide full of vital information for anyone leading student consulting projects. The instructions that range from the consulting framework to developing team dynamics ensure that your students will engage, discover, and grasp the intricacies of business consulting.’ William C. McDowell, Turner Chair of Entrepreneurship / Executive and Academic Director, Turner School of Entrepreneurship and Innovation at Bradley University, USA ‘Not only does Management Consulting Projects, 6th edition, help students understand the underlying principles of consulting projects, teamwork, and hands-on consulting with clients, it provides concrete examples of documents, processes, and key success factors as a "recipe book" for a successful consulting team-client experience. With this text in hand, students’, instructors’, and clients’ experiences with these projects will undoubtedly be more successful.’ Whitney Peake, Vitale Professor of Entrepreneurship and Chair, Management Department, Western Kentucky University, USA Table of Contents1. Experiential Learning Using Consulting 2. Developing the Consulting Team and its Dynamics 3. Identifying the Client’s Issues Through Root Cause Analysis 4. Client Contract Development and Relationship Management 5. Project Deliverables 6. Professional Development and Conclusion

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Book SynopsisThis research monograph presents an inter-disciplinary study of the impact, and current status, of applications of complexity-related concepts in the early stages of development of Agile Project Management (APM). The results serve as an introduction for exploring more profound relations between complexity-related ideas and APM in the future.The increasing complexity of software projects and their environment in the 1990s constituted the main determinants of the development of the family of methodological frameworks called Agile Project Management. Development of APM has been shaped by a broadly defined area of research called complexity science or complexity theory based on complex adaptive systems (CAS) and on their characteristics: Complexity, chaos, the edge of chaos, emerging properties, non-linearity, self-organization, etc. In the 21st century, due to the expansion of Agile beyond software development, the challenges deriving from the complexity of projects and the enviTable of Contents1 Conceptual framework1.1 Assumptions of the study 1.2 Complexity and management, project management, and Agile Project Management1.3 Terminology1.4 Agile and project management: Method, practice, methodology, or approach1.5 Agile Project Management: Origins and status quo. Beginnings of the Agile approach in software development2 Theoretical background and methods of research2.1 Complexity-related models, analogies, and metaphors in Agile Project Management2.2 Methods and sources 3 Typology of interpretations of complexity-related concepts in Agile Project Management3.1 Complex and complicated: Introductory interpretations3.2 Assumptions of typology3.3 Agile Project Management and intuitive interpretations of complexity3.4 Cybernetics, General System Theory, and sociocybernetics3.5 System dynamics, systems analysis, and system engineering3.6 Soft systems methodology, critical systems thinking, and System of Systems Methodologies4 Agile project management and complexity science4.1 What is complexity science?4.2 Chaos theory4.3 Synergetics of Hermann Haken4.4 The concepts of Ralph Stacey and the Cynefin Framework by Dave Snowden5 Project management and indigenous complexity-related concepts5.1 Wicked problems5.2 Synergetics of R. Buckminster Fuller5.3 Hierarchies, holons, and fractals in project management5.4 Complexity of social systems: The concepts of Niklas Luhmann6 Scrum and complexity-related ideas6.1 Introduction6.2 Scrum and complexity6.3 Scrum, adaptation, emergence, self-organization7 Adaptive Software Development and complexity-related ideas7.1 The origins of ASD and complexity: Sources of inspiration7.2 ASD and complex adaptive systems: The economic environment of projects and environmental turbulence8 Complexity in the Agile Manifesto and in the Declaration of Interdependence8.1 Complexity and Agile in modern project management: A conceptual framework

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Book SynopsisBusiness on a Mission is a simple to follow guide for how organisations can adapt to the changing world and evolving expectations of stakeholders to build more purpose-led, sustainable businesses. It features proven models and case study examples of how to create a brand that talks to the emerging Gen Z consumer base; how to use social missions to drive sales in retail and with B2B customers; how to preserve reputation and licence to operate by working in partnership with not-for-profit organisations; and how to attract and retain the best talent by demonstrating a genuine social purpose. As well as clear, applicable models and behind-the-scenes descriptions of how successful campaigns were built and sustainable change made, this book features candid interviews with change makers from the worlds of retail, professional services, consumer goods, and NGOs. This second edition looks at how businesses and brands like Dove are now linking social and environmental goals, wTrade ReviewPraise for the second edition:"I profoundly reject the idea that there has to be a trade-off between doing business responsibly and good financial outcomes. The reverse is true. Indeed, Andy’s book shows how purpose done properly unlocks superior performance. As such, it’s a must-read for any brand or business." – Alan Jope, CEO, Unilever"The purpose of a corporation has never been more important than it is today. And Andy’s latest update to Business on a Mission does a terrific job of explaining both how and why this is so. Combining case studies and proven models with personal anecdotes, the book is a must-read for anyone interested in the larger purpose of business in society – highly recommend!" – Michael Roth, Executive Chairman, Interpublic Group (IPG)Praise for the first edition:"This book is a timely reminder that the primary purpose of business has always been to serve a clear social need. The message is brilliantly combined with a well-illustrated roadmap of how we can get back to that essential objective." – Paul Polman, CEO, Unilever 2009-2019"In Business on a Mission, Andy Last describes how business can develop to deliver to a purpose that serves society. Companies who are able to do this are magnets for employees who we recognise as increasingly concerned to find meaning in their work. He describes, too, how NGOs and business can work together for good, with clarity about motive being vital for partnerships to work. Together, business and NGOs can make a bigger difference in the world than either can achieve alone." – Dame Barbara Stocking, President, Murray Edwards College, University of Cambridge, and former CEO, Oxfam "Business on a Mission is a great book for managers who are looking for the first steps in how to build a sustainable brand for their business. It is jargon-free, clear and includes interviews with prominent business people who have successfully built sustainable brands." – KoAnn Skrzyniarz, Founder and CEO of Sustainable Life Media and Sustainable Brands "Business on a Mission could not be more timely. Forces like technological disruption and shifting demographics continue to drive constant change and we’re seeing the polarisation of the population play out in front of our eyes. Beyond our organisations, in the communities in which we operate, many people feel disenfranchised and disconnected. Business on a Mission and Last’s collection of interviews demonstrates that organisations have a role to play to ensure we are enhancing people’s lives and they must be an important part of the solution. At a time when we need to be responsive and responsible, these practical, readable steps will be welcomed by business leaders across countries and industries." – Jonas Prising, CEO and Chairman, ManpowerGroup "Andy Last has been at the forefront of the revolution in the ‘Social Mission’ for industry – the realisation that doing good is, quite simply, good business. In this inspiring and highly readable book, Last shows us how companies that have social benefit in their DNA outperform those that don’t, how European companies have a much bigger social vision than North American ones, how mission drives brand and employee loyalty, and how brands on a mission outlast those that don’t. He provides wise advice not just on the ‘why’, but also on the ‘how’ of finding and delivering on your company’s social purpose. This book is required reading, not just for people working in industry, but for all people who aspire to change the world for the better." – Professor Val Curtis, Director, Environmental Health Group, London School of Hygiene & Tropical Medicine "Business on a Mission makes the business case for why commercial organisations should embrace sustainability and aspire to a higher purpose. More than that, it shows how they can form better partnerships with NGOs to make this happen. Andy’s story is well told, engaging and a must-read for anyone interested in making business better." – Marc Van Ameringen, Executive Director, Global Alliance for Improved Nutrition (GAIN) 2005-2016"From 2005 to 2011, I had the privilege to drive one of the biggest transformations in corporate strategy to integrate social, economic and environmental insights into the innovation agenda of all categories and brands at Unilever. We called this innovation model the ‘Brand Imprint’. We knew that the care that we put into the community and environment are intrinsically connected with the power of those brands to engage people not only as consumers, but also as citizens and brand advocates. Andy and Richard, founders of salt, were key partners in that process. This book will help many other businesses leverage the power of brands to create a better future. We all need to find new, more sustainable ways of living, and brand innovation will play a pivotal role in that agenda." – Santiago Gowland, CEO, Rainforest Alliance "Andy Last is a seasoned professional in the sustainability space and his book, Business on a Mission, cuts through the purpose fluff and offers practical advice for any company that wants to walk the talk." – Thomas Kolster, Mr Goodvertising, author and sustainability thought-leader Praise for the second edition:"I profoundly reject the idea that there has to be a trade-off between doing business responsibly and good financial outcomes. The reverse is true. Indeed, Andy’s book shows how purpose done properly unlocks superior performance. As such, it’s a must-read for any brand or business." – Alan Jope, CEO, Unilever"The purpose of a corporation has never been more important than it is today. And Andy’s latest update to Business on a Mission does a terrific job of explaining both how and why this is so. Combining case studies and proven models with personal anecdotes, the book is a must-read for anyone interested in the larger purpose of business in society – highly recommend!" – Michael Roth, Executive Chairman, Interpublic Group (IPG)Praise for the first edition:"This book is a timely reminder that the primary purpose of business has always been to serve a clear social need. The message is brilliantly combined with a well-illustrated roadmap of how we can get back to that essential objective." – Paul Polman, CEO, Unilever 2009–2019"In Business on a Mission, Andy Last describes how business can develop to deliver to a purpose that serves society. Companies who are able to do this are magnets for employees who we recognise as increasingly concerned to find meaning in their work. He describes, too, how NGOs and business can work together for good, with clarity about motive being vital for partnerships to work. Together, business and NGOs can make a bigger difference in the world than either can achieve alone." – Dame Barbara Stocking, President, Murray Edwards College, University of Cambridge, and former CEO, Oxfam "Business on a Mission is a great book for managers who are looking for the first steps in how to build a sustainable brand for their business. It is jargon-free, clear and includes interviews with prominent business people who have successfully built sustainable brands." – KoAnn Skrzyniarz, Founder and CEO of Sustainable Life Media and Sustainable Brands "Business on a Mission could not be more timely. Forces like technological disruption and shifting demographics continue to drive constant change and we’re seeing the polarisation of the population play out in front of our eyes. Beyond our organisations, in the communities in which we operate, many people feel disenfranchised and disconnected. Business on a Mission and Last’s collection of interviews demonstrate that organisations have a role to play to ensure we are enhancing people’s lives and they must be an important part of the solution. At a time when we need to be responsive and responsible, these practical, readable steps will be welcomed by business leaders across countries and industries." – Jonas Prising, CEO and Chairman, ManpowerGroup "Andy Last has been at the forefront of the revolution in the ‘Social Mission’ for industry – the realisation that doing good is, quite simply, good business. In this inspiring and highly readable book, Last shows us how companies that have social benefit in their DNA outperform those that don’t, how European companies have a much bigger social vision than North American ones, how mission drives brand and employee loyalty, and how brands on a mission outlast those that don’t. He provides wise advice not just on the ‘why,’ but also on the ‘how’ of finding and delivering on your company’s social purpose. This book is required reading, not just for people working in industry, but for all people who aspire to change the world for the better." – Professor Val Curtis, Director, Environmental Health Group, London School of Hygiene & Tropical Medicine "Business on a Mission makes the business case for why commercial organisations should embrace sustainability and aspire to a higher purpose. More than that, it shows how they can form better partnerships with NGOs to make this happen. Andy’s story is well told, engaging and a must-read for anyone interested in making business better." – Marc Van Ameringen, Executive Director, Global Alliance for Improved Nutrition (GAIN) 2005–2016"From 2005 to 2011, I had the privilege to drive one of the biggest transformations in corporate strategy to integrate social, economic and environmental insights into the innovation agenda of all categories and brands at Unilever. We called this innovation model the ‘Brand Imprint.’ We knew that the care that we put into the community and environment are intrinsically connected with the power of those brands to engage people not only as consumers, but also as citizens and brand advocates. Andy and Richard, founders of salt, were key partners in that process. This book will help many other businesses leverage the power of brands to create a better future. We all need to find new, more sustainable ways of living, and brand innovation will play a pivotal role in that agenda." – Santiago Gowland, CEO, Rainforest Alliance "Andy Last is a seasoned professional in the sustainability space and his book, Business on a Mission, cuts through the purpose fluff and offers practical advice for any company that wants to walk the talk." – Thomas Kolster, Mr Goodvertising, author and sustainability thought-leader Table of Contents From West Kirby to Kibera and back again – the historical context Diverging Agendas and the Age of Transparency How Sustainable Brands are Winning on Wall Street The Commercial Benefits of a Social Mission What Makes a Good Social Mission? How to Build a Sustainable Brand Communications as a Change Driver Strange Bedfellows – the power of partnerships The Year Everything Changed The Future

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Book SynopsisDesigned as a guidebook for leaders at the beginning of their journey embracing neuroinclusion, Autism Friendly Business: Serving Neurodiverse Customers will provide business owners, executives, managers, team members, and associates the tools to integrate strategies and techniques that will enhance their business, while improving the delivery of a quality experience for all. Autistic individuals often experience barriers when engaging with businesses. This book provides solutions and examples on how leaders can remove obstacles to develop supportive and inclusive environments.Table of ContentsAcknowledgments. About the Author. Introduction. PART 1 WHY? 1 Why Us? and Where Are We Now? 2 Why We Need to Engage Others. 3 Why Listening Is Powerful. PART 2 THE WHO: PEOPLE WITH AUTISM, LEADERS, AND COMMUNITY PARTNERS. 4 Let’s Talk a Bit about Autism. 5 Training. 6 Create Your Inclusion Team: Community Partners Are Key. PART 3 THE WHAT: CREATING CHANGE. 7 Getting Started. 8 Environmental Modifications. 9 Communication Techniques. 10 Visual Supports. 11 Social Stories. 12 Designing Large-Scale Events. 13 An Example: Libraries. 14 Summer Camp Inclusion/IRPs. 15 Employment and HR Tips. 16 Conclusion: Share with Others. Appendix: Examples. Index.

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Book SynopsisThis book focuses on the implementation of Hoshin Kanri. It is a response to most books on strategic planning that tend to downplay the implementation and only describe the fully implemented planning process. The power of this book originates from a project in which a team of five professionals over a period of three years implemented Hoshin Kanri in 14 companies; results were drawn from 130 workshops with leadership teams. The project team subsequently ran several accelerators inside large and small companies as well as public institutions. All these experiences together form the implementation focus of the book.Moreover, the organization of the book mirrors the message of its scientific thinking, which is also the basic principle of Hoshin Kanri: Chapter 1 focuses on the basic analysisâIs Hoshin Kanri something for your organization? Chapter 2 addresses the ambitionâWhat is the vision for strategy work in your organization? Trade Review The book showed to be a great source of inspiration to owners and top management and we now truly believe we are on our way to implement a strategic planning process that is custom made for us. -- Per Antonsson, CEO Tapflo Group (Tapflo is a global pump manufacturer known for innovative solutions) The social services is in an endless competition for labor. To attract younger employees to our organization, we must offer a working environment where we value employees’ ideas and engagement. For us, Hoshin Kanri has been a method to accomplish this. Following the HK principles and practical guidance in this book we have developed our own management system. A system that we are very proud of and will continuously develop. --Stefan Österström, Head of Administration, Social services Jönköping municipality (The Social services employ 5,000 individuals and serve approximately 14,000 citizens) This book is supportive as well as inspiring and it serves to strengthen our strategy process at Scania -- with focus on synchronization and catch-ball. It is excellent because it combines the theory of Hoshin Kanri with real case studies. -- Åsa Dubois, Business Development Manager at Scania Corporate Management & Venture Business (Scania is a global truck manufacturer with 50,000 employees in 100 countries) This book is important for C-level officers who want their organizations running at full capability. It illustrates how organizations can operate in accordance with the vision and the strategy. The book gives many insights including the fact that both Lean and non-Lean companies can be in the same starting point with Hoshin Kanri." -- Juha Tammi, General Manager, Lean Association of Finland Real and sustainable end of pipe results can only be achieved if all layers of the organization are aligned and focused on common goals in terms of safety, quality, delivery, and costs. Constant communication and alignment when moving towards these goals and targets is essential for everybody in the organization. David, Fredrik, Malin, Anders, and Fredrik present this in a very clear and practical way. This book is an absolute must for leaders who want to bring their organization to the next level in a clear and systematic way. -- Wiebe Nijdam, oversees and initiaties new ways of working within Rijkswaterstaat for the renovation and replacement of outdated infrastructure (Rijkswaterstaat is the executive organization of the Dutch Ministry of Infrastructure and Water management) Table of Contents1 WHY WORK WITH STRATEGY ACCORDING TO HOSHIN KANRI? 2 HOW DO YOU RECOGNIZE A HOSHIN KANRI ORGANIZATION? 3 ARE YOU AND YOUR ORGANIZATION READY? 4 STRATEGY FOR INTRODUCING HOSHIN KANRI 5 HOSHIN IN HOSHIN KANRI 6 KANRI IN HOSHIN KANRI 7 EXTENDED DISCUSSION AND ANALYTICAL TOOLS 8 Some concluding remarks

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The authors joined forces professionally when Kathy hired Shannon to be a member of her leadership team. This book describes the transformation they led to convert operations from traditional manufacturing to a lean enterprise.Kathy (executive leader responsible for profitability) and Shannon (transformation leader) share the finer points of a comprehensive change process, the challenges and triumphs, and the real emotion involved during their quest for success. Each describes the professional journey from their unique perspective and the highlights of an endearing friendship that was formed along the way.This story will inspire female leaders in any organization, showcasing an example of high-performing women thriving in an intense and fast-paced world. Kathy and Shannon are role models for those juggling intense, fulfilling careers, alongside life's complexities such as dual-career marriages and raising children. Their story provides a powerful case study of w

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Book SynopsisInternationalisation has been a binding request for firms dealing with the challenges of the present-day realities. Extant international business publications have recently begun to point out the relationship between the notions of business model' and internationalisation', yet the filed needs considerably more attention. The core aim of this book is to provide a comprehensive analysis of the ways in which business models and internationalisation impact one another in the process of initiating and expanding international business activities. The analysis makes it feasible to detect the core issues of the interdependences between business models and internationalisation to facilitate management decision-making and implementation of pertinent firm internationalisation incorporating the application of appropriate business models. In this book, the business model is applied to explore the specifics and aspects of firm internationalisation processes. Innovating the business model Table of Contents1. Review on Business Models and Firm Internationalisation Christian Nielsen, Svetla T. Marinova and Marin A. Marinov PART I - The Role of Business Models in Firm Internationalisation 2. Framing Firm Internationalisation: A Business Model Perspective Mika Yrjölä and Hannu Kuusela 3. Internationalisation and Business Model Adaptation: A "Five-Vs" Perspective Christian Nielsen, Kristian Brøndum and Svetla T. Marinova 4. The Effects of Platform Business Models on Internationalisation Outcomes and Speed Tamara Galkina, Irina Atkova and Petri Ahokangas 5. Business Model Creation and International New Ventures Svante Andersson and Petri Ahokangas PART II - Digital Business Models and Platforms in Firm Internationalisation 6. Business Model Transformation during Firm Internationalisation: Stretching from Japan to the US Market William W. Baber, Arto Ojala, Makoto Sarata and Muga Tsukamoto 7. Digital Platforms as Disrupting Business Models for Internationalisation Mika Yrjölä, Malla Mattila, Pia Hautamäki and Marjukka Mikkonen PART III - Business Model Specifics in Firm Internationalisation 8. Crafting SME Business Model for International Expansion with Data-Driven Services Taina Eriksson, Marikka Heikkilä and Niina Nummela 9. Firm Business Models, Internationalisation and Marketing: The Role of Context Deusdedit A. Rwehumbiza and Marin A. Marinov 10. Together or Alone? Value Creation Logics in Internationalised Service Firms Agnieszka Nowinska and Svetla T. Marinova

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Book SynopsisChina's new retail revolution will completely transform how the world thinks about retail and digital innovation. But is the world ready yet? In this book, the authors share an insider's perspective on what is happening in China to reveal the future for global retail, and a clear framework to help you prepare. The book presents a number of real-world cases, based on interviews and first-hand consumer experience, to decode China's retail revolution so that you can understand what is happening and why, and what it means for the rest of the world. Crucially, the book identifies five critical stages in the development of new retail that global retail executives need to grasp now: lifestyle commerce, Online-Merge-Offline retail, social retail, livestream retail and invisible retail. To help the industry get ready for this new, China-inspired paradigm in retail, the authors present a practical and simple framework a ten-year strategic roadmap for global retail executives, which weTrade Review"China has become the most relevant market for luxury goods worldwide and its effect is reshaping the industry well beyond its boundaries. At Puig we have been present in China for many years, with the objective of building our brands with a long term perspective. It has been fascinating to see at which pace consumer habits have evolved. What took decades in other areas of the world, has taken just a few years in China. These highly paced changes in consumer behavior linked to the fact that the ecosystem is absolutely unique has posed a real challenge to many Western brand owners developing their brands in this unique market. This book offers very interesting insights on the different realities of this ecosystem and the role of the different forces that interrelate in it. It has helped us get a better understanding and a new perspective to what it takes to successfully build your brands and your business in China." - Javier Bach, COO of Puig Beauty & Fashion"FMCG executives all over the world need to understand how the Chinese retail and digital ecosystem is already completely redefining consumers expectations from their brands. This eye-opening and insightful book can help you prepare for the new world coming your way." - Patrice Bula, Executive Vice President Nestlé S.A., Head of Strategic Business Units, Marketing, Sales and President Nespresso (2011-2021)"New Retail is one of the most visible examples of China’s undisputed areas of leadership. This book does an excellent job of describing what it is and its various business models. More importantly through its comprehensive analyses, it unfolds all its complexity and phenomenal impact within the country and on the rest of the world.New retail starts from consumer intimacy, is built upon excellence in supply chain, uses creativity and technology to deliver the ultimate experiential retail or "Retailtainment" as delineated and further prescribed by the authors.We live in times of constant disruption. Through this book everyone can see how a profound transformation can be the only way forward." - Gianfranco Casati, CEO of Accenture Growth Markets"In my 30 years of living and working in China this is the first book that I have read that fully articulates and analyzes the history and key players involved in the e-commerce revolution in China. This book is a must read for anyone or any company that wants to enter the China retail market, to expand its presence in China, or to learn about the global e-commerce trends." - Mei-Wei Cheng, Former Chairman & CEO of GE (China) & Ford Motor (China), President & CEO Siemens China, and President & COO AT&T China"The IMD authors understand in depth the Chinese business culture and traditions, and are able to overlay this knowledge on the western ways of doing business. The outcome is an inventory of opportunities to catch, of potential threats to assess and anticipate, and often a wake-up call to rethink strategies. China is way ahead when it comes down to e-commerce; this is a fact. As I have observed in sectors like banking, insurance or telecoms, we in the West often hide ourselves behind excuses to explain why we are behind. Different privacy concepts, stricter regulatory rules. Maybe, but what about audacity, creativity and speed of action? It’s not too late to read this book, and decide whether we want to be leaders or followers." - Michel Demaré, Chairman of IMD Business School and Deputy Chairman of Louis Dreyfus Company"Professor Nie and her coauthors have done a great service by articulating clearly the incredible digital retail phenomenon happening in China. Our company has been trying to crack the Chinese market in a big way for 30 years by extending our business model from the West into China. Now leveraging the new retail trends, we build our Modern Agriculture Platform to help farmers grow crops in a more environmentally friendly way and to connect them directly to consumers. The ideas that this book articulates can open up great growth opportunities in China for global companies. In the future, some of these models can be applied outside China." - J. Erik Fyrwald, CEO of Syngenta"Over the past two decades millions of Chinese have become ‘modern’ shoppers and consumers for the first time, the boom growth phase in the Chinese consumer economy has happened without the ‘legacy assets’ and traditions of Western markets’ retail format and platform technologies. Free of these precursors a vibrant entrepreneurial commercial culture has emerged that has scaled like nowhere earlier in economic world history, and a leading edge and completely different retail, shopper and consumer eco-system has emerged for China. There is no longer a global standard go-to-market model for developed economies. Companies seeking to succeed in China need to build a bespoke approach in China in order to win for China in China. And whilst China continues to learn and sort out the most valuable lessons very rapidly from the rest of the world, the world needs to accelerate to learn much faster from the China experience – both to succeed in China and to evolve existing retail structures in the Western markets. I recommend reading the Future of Global Retail because the authors explain the revolution of new retail coming from China and how that may inspire and impact global retail leaders." - Jørgen Vig Knudstorp, Executive Chair, the LEGO Brand Group"While I experience the new retail as an active consumer living in China, I must say that it is not always easy for anyone who lives in China to explain the new phenomenon and make sense of what’s going on. The book does a wonderful job explaining all the "messy" complications of the new retail. As a digital native and Chinese netizen, I find the analysis of these new retail developments refreshing and insightful. It helps me see the big picture." - Rui Meng, China digital native / netizen‘’The Future of Global Retail: Learning from China’s Retail Revolution is a pioneering work on tracing the evolution and future of retail in China. China is the consumer story of the century and new retail is its major amplifier. Winning in new retail, and in all its growth formats is critical for all global players as this market shapes the future of consumer led businesses in the world. The book makes for a highly engaging read, with inspiring stories of retail revolutionaries and how it all comes together. This is an extremely useful guide for all CPG executives who aspire to make sense, learn how to play and win in the most innovative, digitized and complex retail market in the world.’’ - Rohit Jawa, Chairman Unilever China & EVP Unilever North Asia "Having been running a business in Asia for the last 12 years, I noticed that the more western executives are remote from China, geographically or in terms of their responsibility, the more they are scared about it. This book will help executives understand that the basic tenet running business in China is not that different from other parts of the world--you must relentlessly win your customers. The stories in this book demonstrate in a fantastic way that real customer centricity drives success. This is truly inspiring for many entrepreneurs in and out of China. The "scary" part is how these entrepreneurs in China learn so fast, experiment so quickly, and scale up so rapidly." - Frederic De Rougemont, CEO of USG BORAL"Beyond New Retail offers a fascinating look into the Chinese retail ecosystem and its impacts on the future of global retail. The authors’ masterful analysis of thousands of regional: case studies provides a strategy blueprint essential for any business keen to stay ahead of the curve. Their "Beyond" Value Chain Model extrapolates local trends and ensures they are universally applicable, relevant to companies irrespective of their geography. At X5, we have had the pleasure of working with IMD through our New Retail program and have utilised many of the insights featured to transform our business for future growth. I believe it is now vital for industry leaders to pay close attention to China's road to success and learn from it. This book helps do just that." - Igor Shekhterman, CEO of X5 Retail Group, Russia's largest food retailer."This book offers powerful insights. It challenges us in industries and regions outsides China to learn from these developments. As boundaries of service, product and market blur, this book compels us to ask hard questions and find dynamic solutions before it is too late."- Chartsiri Sophonpanich, President, Bangkok Bank Public Company Limited"China has become the most relevant market for luxury goods worldwide and its effect is reshaping the industry well beyond its boundaries. At Puig we have been present in China for many years, with the objective of building our brands with a long term perspective. It has been fascinating to see at which pace consumer habits have evolved. What took decades in other areas of the world, has taken just a few years in China. These highly paced changes in consumer behavior linked to the fact that the ecosystem is absolutely unique has posed a real challenge to many Western brand owners developing their brands in this unique market. This book offers very interesting insights on the different realities of this ecosystem and the role of the different forces that interrelate in it. It has helped us get a better understanding and a new perspective to what it takes to successfully build your brands and your business in China." - Javier Bach, COO of Puig Beauty & Fashion"FMCG executives all over the world need to understand how the Chinese retail and digital ecosystem is already completely redefining consumers expectations from their brands. This eye-opening and insightful book can help you prepare for the new world coming your way." - Patrice Bula, Executive Vice President Nestlé S.A., Head of Strategic Business Units, Marketing, Sales and President Nespresso (2011-2021)"New Retail is one of the most visible examples of China’s undisputed areas of leadership. This book does an excellent job of describing what it is and its various business models. More importantly through its comprehensive analyses, it unfolds all its complexity and phenomenal impact within the country and on the rest of the world.New retail starts from consumer intimacy, is built upon excellence in supply chain, uses creativity and technology to deliver the ultimate experiential retail or "Retailtainment" as delineated and further prescribed by the authors.We live in times of constant disruption. Through this book everyone can see how a profound transformation can be the only way forward." - Gianfranco Casati, CEO of Accenture Growth Markets"In my 30 years of living and working in China this is the first book that I have read that fully articulates and analyzes the history and key players involved in the e-commerce revolution in China. This book is a must read for anyone or any company that wants to enter the China retail market, to expand its presence in China, or to learn about the global e-commerce trends." - Mei-Wei Cheng, Former Chairman & CEO of GE (China) & Ford Motor (China), President & CEO Siemens China, and President & COO AT&T China"The IMD authors understand in depth the Chinese business culture and traditions, and are able to overlay this knowledge on the western ways of doing business. The outcome is an inventory of opportunities to catch, of potential threats to assess and anticipate, and often a wake-up call to rethink strategies. China is way ahead when it comes down to e-commerce; this is a fact. As I have observed in sectors like banking, insurance or telecoms, we in the West often hide ourselves behind excuses to explain why we are behind. Different privacy concepts, stricter regulatory rules. Maybe, but what about audacity, creativity and speed of action? It’s not too late to read this book, and decide whether we want to be leaders or followers." - Michel Demaré, Chairman of IMD Business School and Deputy Chairman of Louis Dreyfus Company"Professor Nie and her coauthors have done a great service by articulating clearly the incredible digital retail phenomenon happening in China. Our company has been trying to crack the Chinese market in a big way for 30 years by extending our business model from the West into China. Now leveraging the new retail trends, we build our Modern Agriculture Platform to help farmers grow crops in a more environmentally friendly way and to connect them directly to consumers. The ideas that this book articulates can open up great growth opportunities in China for global companies. In the future, some of these models can be applied outside China." - J. Erik Fyrwald, CEO of Syngenta"Over the past two decades millions of Chinese have become ‘modern’ shoppers and consumers for the first time, the boom growth phase in the Chinese consumer economy has happened without the ‘legacy assets’ and traditions of Western markets’ retail format and platform technologies. Free of these precursors a vibrant entrepreneurial commercial culture has emerged that has scaled like nowhere earlier in economic world history, and a leading edge and completely different retail, shopper and consumer eco-system has emerged for China. There is no longer a global standard go-to-market model for developed economies. Companies seeking to succeed in China need to build a bespoke approach in China in order to win for China in China. And whilst China continues to learn and sort out the most valuable lessons very rapidly from the rest of the world, the world needs to accelerate to learn much faster from the China experience – both to succeed in China and to evolve existing retail structures in the Western markets. I recommend reading the Future of Global Retail because the authors explain the revolution of new retail coming from China and how that may inspire and impact global retail leaders." - Jørgen Vig Knudstorp, Executive Chair, the LEGO Brand Group"While I experience the new retail as an active consumer living in China, I must say that it is not always easy for anyone who lives in China to explain the new phenomenon and make sense of what’s going on. The book does a wonderful job explaining all the "messy" complications of the new retail. As a digital native and Chinese netizen, I find the analysis of these new retail developments refreshing and insightful. It helps me see the big picture." - Rui Meng, China digital native / netizen‘’The Future of Global Retail: Learning from China’s Retail Revolution is a pioneering work on tracing the evolution and future of retail in China. China is the consumer story of the century and new retail is its major amplifier. Winning in new retail, and in all its growth formats is critical for all global players as this market shapes the future of consumer led businesses in the world. The book makes for a highly engaging read, with inspiring stories of retail revolutionaries and how it all comes together. This is an extremely useful guide for all CPG executives who aspire to make sense, learn how to play and win in the most innovative, digitized and complex retail market in the world.’’ - Rohit Jawa, Chairman Unilever China & EVP Unilever North Asia "Having been running a business in Asia for the last 12 years, I noticed that the more western executives are remote from China, geographically or in terms of their responsibility, the more they are scared about it. This book will help executives understand that the basic tenet running business in China is not that different from other parts of the world--you must relentlessly win your customers. The stories in this book demonstrate in a fantastic way that real customer centricity drives success. This is truly inspiring for many entrepreneurs in and out of China. The "scary" part is how these entrepreneurs in China learn so fast, experiment so quickly, and scale up so rapidly." - Frederic De Rougemont, CEO of USG BORAL"Beyond New Retail offers a fascinating look into the Chinese retail ecosystem and its impacts on the future of global retail. The authors’ masterful analysis of thousands of regional: case studies provides a strategy blueprint essential for any business keen to stay ahead of the curve. Their "Beyond" Value Chain Model extrapolates local trends and ensures they are universally applicable, relevant to companies irrespective of their geography. At X5, we have had the pleasure of working with IMD through our New Retail program and have utilised many of the insights featured to transform our business for future growth. I believe it is now vital for industry leaders to pay close attention to China's road to success and learn from it. This book helps do just that." - Igor Shekhterman, CEO of X5 Retail Group, Russia's largest food retailer."This book offers powerful insights. It challenges us in industries and regions outsides China to learn from these developments. As boundaries of service, product and market blur, this book compels us to ask hard questions and find dynamic solutions before it is too late."- Chartsiri Sophonpanich, President, Bangkok Bank Public Company Limited"As an active participant in the Chinese new retail revolution, I witnessed first-hand the push by capital market, the development of informational technologies, the maturation of manufacturing, and the accompanying growth of new business models. Along with it, there are of course the blood and sweat of the forgotten practitioners of new retail revolution.Survivors of this process are winners who can more efficiently address consumers pain points and who have superior execution powers. Consumers worldwide demand better solutions to their needs. I sincerely hope that the solutions the Chinese entrepreneurs came up with, as conveyed in this book, will be more widely known and bring about changes."Yihong Guan, Chairman and CEO of Jiumaojiu GroupTable of Contents1. Introduction: The New World of Disruption Part I: Four Pillars Of New Retail 2. The Rise of China’s E-commerce: A Two-Decade Boom 3. The Ubiquitous Express Delivery: The Hidden Power of Retail 4. Third-party Payment: Turning China Into a Cashless Society 5. Social Media Platforms: The New Retail Accelerator Part II: Five Stages Of New Retail 6. Location-Based e-Commerce: Lifestyle Remade 7. Fresh Food: Merging Online and Offline 8. Social E-commerce: Reaching the Bottom of the Pyramid 9. Livestream Celebrity Selling: Taking Retail By Storm 10. Ultimate Experience Retail: When Craft Meets e-Commerce Part III: Making Sense Of New Retail 11. Three Kingdoms: The Invisible Hand of Ecosystems 12. The Conclusion: Retail Reinvented in China for The World

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Book SynopsisThis volume shows ways to improve sustainability and sustainable development in organizations from a psychological point of view. It offers a range of perspectives and effective ways of improving the well-being and healthy sustainable development in organizations.Table of ContentsForewordE. Kevin KellowaySECTION 1: Conceptual Frameworks and Themes1. The Psychology of Sustainability and Sustainable Development and Wellbeing in OrganizationsAnnamaria Di Fabio and Cary L. Cooper 2. Psychology of Sustainability and Sustainable Development in Organizations: Empirical Evidence from Environment to Safety to Innovation and Future ResearchMarc A. Rosen and Annamaria Di Fabio 3. Climate Change Denial: Causes, Consequences, and CureJona Leka and Adrian Furnham4. From Precarious Jobs to Sustainable LivelihoodsStuart C. Carr, Darrin Hodgetts, Veronica Hopner, Pita King, James H. Liu, Molefe Maleka, Ines Meyer, Minh Hieu Nguyen, Johan Potgieter, Mahima Saxena and Charles L. Tchagnéno 5. Decent Work and Decent Lives in Organizations for Healthy Lives Maureen E. Kenny and Annamaria Di Fabio SECTION 2: Psychology of Sustainability and Sustainable Development in the Context of Organizational Behavior 6. Human Capital Sustainability Leadership and Healthy Organizations: Its Contribution to Sustainable DevelopmentAnnamaria Di Fabio and José María Peiró7. Driving Sustainable Development Transformations with Emotional Leadership Thomas A. Norton, Neal M. Ashkanasy and Jo da Silva 8. Organizational Change towards Sustainability: From Ambition to Impact through Mindsets and Communities of PracticeOlga Tregaskis, James Graham, Marijana Baric, Viki Harvey, Duncan Maguire, George Michaelides, Rachel Nayani and David Watson9. The Psychology of Employee Owners: Why Launching New Employee Ownership Schemes Can Signal Organizational Resilience During Crises?Aneesh Banerjee, Joseph Lampel and Ajay Bhalla SECTION 3: Prevention in the Context of the Psychology of Sustainable Development in Organizations10. Towards a Sustainable and Supportive Email CultureJean-Francois Stich11. Humor Awareness as a Primary Prevention Resource in Organizations for Sustainable DevelopmentGeorgia Marunic, Chloe Lau, Willibald Ruch, Annamaria Di Fabio and Donald H. Saklofske12. Perfectionism as a Critical Disadvantage for Sustainable Development in Organizational ContextsDonald H. Saklofske, Annamaria Di Fabio, Andrea Svicher and Martin M. Smith13. Job Crafting for Sustainable Career DevelopmentAna Laguía, Juan A. Moriano and Gabriela Topa

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Book SynopsisDigital Pricing Strategy provides a best-practice overview of how companies design, analyze, and execute digital pricing strategies. Bringing together insights from academic and professional experts globally, the text covers essential areas of the value and pricing of data, platform pricing, pricing of subscriptions and monetization of the global environment.Case studies, examples and interviews from leading organizations, including Zuora, Honeywell, Relayr, Alcatel Lucent, ABB, Thales, and General Electric, illustrate key concepts in practice. To aid student learning, chapter objectives, summaries, and key questions feature in every chapter, alongside PowerPoint slides and a test bank available online for lecturers.Comprehensive and applied in its approach, this text provides postgraduate, MBA, and Executive Education students with an understanding of the capabilities, processes, and tools that enable executives to effectively implement digital transformationTrade Review'The "must read" book for the C-level and executives, combining theories and best practices and providing practical considerations and guidance on how to drive digital transformation successfully.'Jens Pfennig, Global Head of Pricing & Business Operations, Software AG'This book reinforces the message I have been spreading for many years—that digital innovations and data-driven opportunities need to be monetized and priced the right way! Data, analytics, and AI without a value mindset bring organizations no benefits.'Bill Schmarzo, Dean of Big Data and author of The Economics of Data, Analytics, and Digital Transformation: The Theorems, Laws, and Empowerments to Guide Your Organization’s Digital Transformation'Pricing is a matter of life and death in the digital age. Digital transformation changes business models; it should also change pricing. This book is a trailblazer that has managed to bring together the knowledge of leading experts in highly relevant areas such as value-based pricing, the value of data, and artificial intelligence in pricing. A must-read for both service providers and service buyers to reach win-win.'Ari Hirvonen, Chief Digital Officer, University of Jyväskylä, President of Finnish Universities CIO Network'This well-rounded book features a wealth of information and thought-leader expertise on all the digital pricing challenges your organization will face. By focusing on monetization, new business strategies, data projects, and real-world challenges, Digital Pricing Strategy: Capturing Value from Digital Innovations will give you and your team a blueprint for success for today and times ahead. Liozu and Hinterhuber have assembled a great roster of collaborators here to help guide companies forward.'Kevin Mitchell, President of the Professional Pricing SocietyTable of ContentsTable of ContentsIntroductionSection 1: Digital PricingChapter 1: The Essential Ingredient for More Effective Digital Pricing: ValueChapter 2: Publish Your PricesChapter 3: Dynamic Pricing Process: How to Transition from Fixed to Dynamic Pricing?Chapter 4: Realizing Your Monetization Potential Needs Customer Value ManagementChapter 5: Measure and Quantify the Value of Your Digital SolutionSection 2: Software and Subscription-Based PricingChapter 6: Price Increase for Discounted Customers in SaaS: Pricing Research Description and Success StoryChapter 7: SaaS Pricing: From Subscriptions to Usage-Based Pricing ModelsChapter 8: The Digital Pricing Framework: Best Practices in B2B Pricing and Offer DesignChapter 9: Tapping into the Subscriber Psychology with Good-Better-Best: Is There an Optimal Ratio Between Tiers?Chapter 10: Value-Based Pricing of Smart-Product-Service Offerings in the Manufacturing IndustryChapter 11: Price Sensitivity Meter and Conjoint Analysis as Tools to Set Your Industrial Subscription PricingSection 3: The Value and Pricing of DataChapter 12: Overcoming Real-World Challenges in B2B Digital Pricing TransformationChapter 13: Holistic Approach to Market Segmentation of Industrial Smart Services: What Is the True Value of Data?Chapter 14: Three Considerations for Data Monetization and Value Creation in the Digital AgeChapter 15: The Economics of AI: How to Shift Data Projects from Cost to Revenue CenterChapter 16: The Pricing of Data: An Interview with Jian Pei, Simon Fraser UniversitySection 4: The Pricing of Platforms and MarketplaceChapter 17: Marketplace Monetization MethodsChapter 18: The Monetization of Marketplaces and Platforms in the Context of Web 3.0Chapter 19: Pricing in Platforms and Marketplaces: A Primer in Understanding All the Dimensions of the Pricing Problem and Opportunity in Marketplace-PlatformsChapter 20: Online Pricing ExperimentationSection 5: Pricing and Artificial IntelligenceChapter 21: AI and Its Impact on Pricing TechnologyChapter 22: Why AI Transformations Should Start with PricingChapter 23: Digitization of the B2B Pricing—A Fundamental Shift RequiredChapter 24: Value-Based Offers Assisted by Artificial IntelligenceChapter 25: Digital Transformation: How to Convert a Buzzword into Real Bottom-Line Value

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Book SynopsisAlthough project management is a newly recognised profession, it deals with a number of significant challenges. We seem to operate in an unprecedented environment, rife with change, innovation and turbulence. Moreover, projects by their very nature tend to push boundaries, encourage novelty and demand engagement with the uncertain and the unknown. Indeed, projects reflect our organised impulse to constantly amend, shape, improve and refine our context. So how can future projects overcome the challenges?Rethinking Project Management for a Dynamic and Digital World makes a powerful and original statement equipping project leaders and managers with new approaches and frameworks for an increasingly demanding world where the traditional methods, models and mindsets no longer suffice. The book explores new trends, promising ideas and novel concepts and distils the fundamentals for marshalling a world concerned with people, communities and value by deploying innovationTable of ContentsIntroduction. Rethinking the future of Project Management by Darren Dalcher. 1. Quality The Quest for Supreme Performance: Benchmarking to Save Lives by Darren Dalcher. Lean Quality in Construction Project Delivery: A New Model and Principles by John Oakland and Marton Marosszeky. 2. Communication Communicating Beyond Our Hidden Assumptions by Darren Dalcher. Communicating Project Management: A Participatory Rhetoric for Development Teams by Benjamin Lauren. 3. Teams From Teams and Teamwork to Teaming by Darren Dalcher Leading Brainy Teams by Peter Cook. 4. Leadership The Followership Advantage: Reconfiguring Leadership for Success by Darren Dalcher. Human-Centred Management: A Systemic Interrelation by Roland Bardy. 5. Life Cycle Organising for Project Work: Thinking beyond Project Delivery by Darren Dalcher. The Project Framework: Understanding Gates and Stages by Robert Buttrick. 6. Portfolios Organising for Success in Project Portfolios, Initiatives and Strategies by Darren Dalcher. Strategic Goal Alignment and Portfolio Stakeholder Management by John Wyzalek. 7. Entrepreneurship The Entrepreneurship Turn: Repositioning Projects as Successful Ventures by Darren Dalcher Effectual Project Management: Thinking Like an Expert Entrepreneur by Laura Mathiaszyk, Christine Volkmann and Stuart Read. 8. People Building from The Inside: The Power of Social Organising by Darren Dalcher. Social Process for Project Leaders by Ian Macdonald, Catherine Burke and Karl Stewart. 9. Hacking Hacking Innovation: Revisiting Teams, Productivity and Limits by Darren Dalcher. How to Herd Cats: The Art of The Hacker Paradigm Leadership by Tim Rayner. 10. Stewardship Taking Responsibility for Our Actions: Why It Is Time to Think About Stewardship by Darren Dalcher. A Strategic Approach to Product Stewardship by Helen Lewis. 11. Knowledge The Mind of the Maker: Making Sense of Knowledge by Darren Dalcher. Through the Knowledge Lens: KM Adventures in Project-Land by Judy Payne, Eileen J. Roden and Steve Simister. 12. Conclusion Rebooting Project Management for A Brighter Future by Darren Dalcher.

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Book SynopsisThis comprehensive textbook explores how technological developments and emerging technologies impact on, and engage with, consumer behaviour and decision making globally. The book will enable readers to develop a coherent understanding of the basic underpinnings of consumer behaviour as they relate to individual and group-oriented consumption decisions, offering insight into how consumer behaviour, contemporary real-life situations, and digital technology are inextricably linked.Key learning objectives, exercises and activities, boxed examples and analytical frameworks facilitate and enrich students' learning. Each chapter includes pause, plan, and practice (PPP)' activities, as well as real-life case studies exploring digital consumption, digital consumer experiences, and digital trends across industries, from global companies such as Nike and McDonald's to the digital transformation of SMEs. Combining a thorough examination of traditional theory with a fresh approach to the

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Managing a Global Workforce examines important human resource management issues and practices in todayâs global marketplace, helping current and future managers and leaders, regardless of nationality, in making effective human talent management decisions for optimal organizational performance.This fourth edition includes significant updates to reflect recent global developments affecting the management of global HRM, including the following: â The COVID-19 pandemic and its impact on new work expectations/arrangements;â The Great Resignation;â AI and automation;â Managing diversity, equity, and inclusion;â Climate change;â Emerging economies; andâ CSR/ethics/sustainabilityThe new edition also includes several new opening and closing brief cases to promote applied reflection and discussion, as well as updated references to important research. With its practical, real-world emphasis, including frequent use of curre

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Book SynopsisThis book is about a much neglected but essential element of the success of any business: company policy. This is a comprehensive guide to determining what policies your company needs, and how to draft and approve the relevant documents and implement them throughout the organization. From anti-bribery laws to data privacy and health and safety, your business is faced with a range of legal and regulatory obligations that must be identified and documented properly. These obligations must be addressed for internal and external stakeholders. The task of identifying and documenting effective policies is an essential step in establishing good corporate governance and ultimately a culture of compliance. These policies in turn provide a solid foundation for the reputation and commercial success of the organization, and form an essential bridge between the company's strategy and the various procedures needed to carry it out. With many useful templates and practical examples, this book

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Book SynopsisMuch more than a book about flexible working, Beyond Hybrid Working is an engaging and practical management book to help organisations rethink all aspects of traditional work in the emerging post-pandemic landscape and reap the benefits from working smarter. Many organisations that had rapidly improvised and implemented Hybrid Working now want to take a more strategic approach.Smart Working' is being adopted across sectors, from technology companies, through the financial services sector to the public sector. Andy Lake has supported implementations in businesses and public sector organisations for nearly 30 years, including advising the UK Cabinet Office. He sets out a strategic, comprehensive and integrated approach to Smart Working in the context of new possibilities for working on a more distributed basis, and the impact of new AI-based technologies coming over the horizon. He also explores the possibilities for greater flexibility for workers with hands-on and siTrade Review“Beyond Hybrid Working provides an essential and compelling narrative for anyone delivering change in the workplace and improving the efficiency of their organisation. Crammed with practical advice, Andy’s first book Smart Flexibility was my playbook for developing TW3, the Governments’ own initial Smarter Working initiative: a game changer for modernising the Civil Service.”Richard Graham, formerly Head of Workplace Transformation, UK Cabinet Office­­­­­­­­­­­­­­­“A much needed, clearly argued, practical approach to smart working, updated to encompass post-Covid challenges and opportunities. To negotiate our way to a more holistic approach to smart working, we need people who are able to communicate a joined-up vision of the future of work. Andy Lake not only does that, but provides a step-by-step guide to how to achieve it."Mandy Garner, Managing Editor, wmpeople.co.uk“There’s something in here for everyone, whether they’re new to smarter working or have been doing it for a while. Andy’s insight into modern day working practices forms a strong foundation for transformational organisational change.”Su Jordan, Strategic Manager, Transformation, Durham County Council“Andy truly is a founding father of Smart Working in Europe. As researcher, author, lecturer, consultant and change agent he has observed, studied and analyzed the power of Smart Working. Steadfast about the principles and culture of flexibility, he has gathered a wealth of know-how articulated in a most comprehensive and actionable best practice book that is THE go-to for aspiring and seasoned practitioners, leaders and professionals. The writing is very accessible – reading Beyond Hybrid Working is like listening to a good friend around a fireplace with a glass of wine. I am grateful for his relentless awareness-raising, education and networking on all things flexible.”Philip Vanhoutte, author of The Smarter Working Manifesto and Co-Founder of the European Smart Work Network“One of the leading thinkers and writers on the present and future of work, Andy’s work is once again thoughtful, thorough and innovative. A must read.”Neil Usher, Author of The Elemental Workplace, Elemental Change and Unf*cking Work“Insightful, relevant, and superbly written. The must-have book on workplace for 2023.”Paige Hodsman, Workplace Concept Development Specialist, Saint-Gobain Ecophon“We used Andy’s practical guidance and frameworks as the basis for rolling out Smart Working in the UK operation of a global engineering company, the trailblazer for the subsequent global transformation. This helped us to think much more widely about a range of considerations that must be addressed when fundamentally changing the where, how and when of people’s daily work. By focusing on the cultural as well as the practical elements, this easy-to-read and often humorous account of the modern workplace provided a great foundation for the transformation.”Ben Hutchinson, Director, JCurv“Andy Lake delivers a comprehensive guide to ways of working during a time of profound change, and one that is both enjoyable, and practical. As many organizations grapple with evolving attitudes to work, new workspace options, and multiplying technical possibilities, an understanding of the topics Andy presents here is fundamental to navigating though that fog with any degree of certainty.”David Dunbar, Head of Digital Workspace, UK Department for Work and PensionsPraise for Andy Lake’s Smart Flexibility: Moving Smart and Flexible Working from Theory to Practice (Routledge, 2013)“… the book is a thought-provoking read and one that I feel should be essential reading for any managers wishing to take flexible working seriously within their organization.”Sandi Mann, Leadership & Organization Development Journal, Vol. 34 No. 6, pp. 588-589“… a must-read for anyone interested in or embarking on workplace change. A combination of academic rigour, practical experience and case studies, it reflects Lake’s long-standing position as researcher and consultant in the field of smarter working. An adviser to government on the issue, his comprehensive book is based on over twenty years of experience in the field and has become an industry ‘bible’.”Heather Greig-Smith, Flexible Boss magazine, September 7, 2015“I like the author’s use of humour to get the point across … and the book’s gentle meadow-stream flow from one chapter to the next. I liked the arguments that he presented, and I appreciated the effort put into excellent research with real-world examples.”Quality World, April 2013Table of Contents1. What is Smart Working? 2. Changing work in a changing world 3. Developing a strategic approach 4. Business case, metrics and evaluation 5. Who, where, when and why? 6. The Smart Working workplace 7. Working across the Extended Smart Workplace 8. Working in the Virtual Workplace 9. Embedding a Smart Working culture 10. Leading the Anywhere, Anytime Team 11. Smart, flexible and productive 12. Smarter homeworking 13. Smart Working, wellbeing and inclusion 14. Smarter government, public services and public policy 15. Smart Working and sustainability 16. Beyond Hybrid: Smart Working now and in the future

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Book SynopsisPulling aside the curtain of Big Data' buzz, this book introduces C-suite and other non-technical senior leaders to the essentials of obtaining and maintaining accurate, reliable data, especially for decision-making purposes. Bad data begets bad decisions, and an understanding of data fundamentals how data is generated, organized, stored, evaluated, and maintained has never been more important when solving problems such as the pandemic-related supply chain crisis. This book addresses the data-related challenges that businesses face, answering questions such as: What are the characteristics of high-quality data? How do you get from bad data to good data? What procedures and practices ensure high-quality data? How do you know whether your data supports the decisions you need to make? This clear and valuable resource will appeal to C-suite executives and top-line managers across industries, as wTable of Contents1 Preface. 2 Data – Introduction. 3 The Many Facets of Data. 3.1 Basic Concepts. 3.2 Basic Terms and Terminology. 4 Domain Specific Topics. 4.1 Data Governance. 4.2 Data Architecture. 4.3 Databases. 4.4 Master Data and Master Data Management. 4.5 Metadata and Metadata Management. 4.6 Data Quality. 4.7 Null Values. 4.8 Data Modeling and Design. 4.9 Data Integration and Interoperability. 4.10 Data Security. 4.11 Data at Rest and Data in Motion. 4.12 Data Wrangling and Data Storage. 5 Data: Past, Present and Future. 5.1 Data – The Past. 5.2 Data – The Present. 5.3 Data – The Future. 6 The New Reality. 7 Data – Use Cases.8 To Sum Up. 9 Data – Optimization. 10 Epilog

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Book SynopsisThe COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively.The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario.This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.Table of ContentsIntroduction: Tourism at a Crossroads Section 1 – Key Concepts 1. Tourism at a Crossroads - Ignoring, Adopting, or Embracing Alternative Pathways for More Sustainable Post-Pandemic Tourism Development 2. Crisis Management: managing tourism in the face of adversity 3. Destination Recovery: Recovery of the post-pandemic tourism destination economy 4. Sustainability and Destination Recovery: alternatives to overcome the crossroads of the pandemic crisis Section 2 – Case Studies 5. Inducing Domestic Tourism through Stokvels in South Africa: Post- COVID19 Tourism Recovery in the Global South 6. Innovative Marketing Strategies During Tourism Recovery in the Post COVID-19 Period in Nigeria 7. The COVID-19 Pandemic and Risk Analysis in Tourism Destinations: Insights from Queen of Hills ‘Mussoorie’ 8. Searching for a Break from the Drudgery of Daily Din: Analyzing Millennials’ Quest for Spirituality and Well-being during the Covid-19 Pandemic 9. Turkey’s Tourism Recovery Process during COVID-19: Policy, Planning and Management 10. Restore, reorient, and reinvigorate: A localisation and sensemaking approach to crisis recovery 11. Building trust among tourists in the post COVID-19 period: the role of external quality certifications 12. Judging the Resilience of Online Learning for Hospitality Courses During COVID-19 13. The Use of Food Delivery Applications in the Restaurant Industry During the COVID-19 – Crisis: Consumers’ Perspectives 14. The COVID-19 Pandemic and (Re)considerations of Occupational Stress in New York City’s Hospitality Industry 15. Community-based Tourism as a post COVID-19 development strategy in agricultural communities 16. Recovery of hotel occupancy using risk management of supply chains in the COVID-19 Pandemic Context at the US-Mexico border 17. Virtual tourism and digital communication in the context of the post-pandemic scenario 18. COVID-19 and Changing Realities in the Food & Beverage Sector: Exhibiting the Indian Chefs’ Perspective

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Book SynopsisEnvironmental risk directly affects the financial stability of banks since they bear the financial consequences of the loss of liquidity of the entities to which they lend and of the financial penalties imposed resulting from the failure to comply with regulations and for actions taken that are harmful to the natural environment. This book explores the impact of environmental risk on the banking sector and analyzes strategies to mitigate this risk with a special emphasis on the role of modelling. It argues that environmental risk modelling allows banks to estimate the patterns and consequences of environmental risk on their operations, and to take measures within the context of asset and liability management to minimize the likelihood of losses. An important role here is played by the environmental risk modelling methodology as well as the software and mathematical and econometric models used. It examines banks' responses to macroprudential risk, particularly from the point oTable of Contents1. Introduction 2. Environmental risk as a challenge for banking sector 3. Environmental regulations as a framework for environmental risk management in banks 4. Quantitative methods and IT in environmental risk modeling 5. Environmental risk modeling and decision making process 6. The spread of environmental risk and the way to analyze the issue 7. Incorporating environmental risk in banks’ business models 8. Environmental risk and its impact on bankruptcy and insolvency risk

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Book SynopsisDigital Content Marketing: Creating Value in Practice introduces the principles of the content marketing discipline and serves as a guide to any professional or student who wants to learn how to successfully plan and implement digital content marketing strategies and tactics.Filled with contemporary examples of the most successful creative content marketing practices, case studies and professional advice from subject experts, this text offers an in-depth view of the world of content marketing from a value-based perspective. The textbook also includes practical advice on content marketing ideation, content management and content curation, as well as offering recommendations for the best content marketing software.The textbook offers a good balance of both theory and practice and is suitable for advanced undergraduate students and postgraduate students studying content marketing, digital marketing or social media marketing. Support material includes an instructor Table of Contents1. Introduction to Content Marketing; 2. Content Marketing Planning, Execution and Measurement; 3. Content Marketing ideation: How to generate and manage creative concepts; 4. Value Creation Through Digital Content: Informative Value; 5. Value Creation Through Digital Content: Entertainment Value; 6. Value Creation Through Digital Content: Social Value; 7. Value Creation Through Digital Content: User Co-creation Value; 8. Digital Content and Social Media Influencers; 9. Content Curation: Best Practices and Techniques; 10. Content Marketing and Sponsorship; 11. The Dark Side of Content Marketing; 12. Contemporary and Emerging Content Marketing Trends

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Book SynopsisCybersecurity risk is a top-of-the-house issue for all organizations. CybertaxManaging the Risks and Results is a must read for every current or aspiring executive seeking the best way to manage and mitigate cybersecurity risk. It examines cybersecurity as a tax on the organization and charts the best ways leadership can be cybertax efficient. Viewing cybersecurity through the cybertax lens provides an effective way for noncybersecurity experts in leadership to manage and govern cybersecurity in their organizations The book outlines questions and leadership techniques to gain the relevant information to manage cybersecurity threats and risk. The book enables executives to: Understand cybersecurity risk from a business perspective Understand cybersecurity risk as a tax (cybertax) Understand the cybersecurity threat landscape Drive business-driven questions and metrics for managing cybersecurity risk Understand the Seven C'Table of ContentsChapter 1. What Is Cybertax? Chapter 2. Cybertax Management Chapter 3. Cybertax Efficiency Chapter 4. Know Your Adversary Chapter 5. Governing Cybersecurity Risk Chapter 6. Solution—CYBERPHOS

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Book SynopsisWhy Study Supervision?This book presents two compelling reasons to study supervision and supervisory leadership: Influential Position: Supervisors exert considerable influence on organizational settings. Supervisors have been schooled, developed, and trained for their responsibilities. They can function more effectively than if they learn through informal, sometimes haphazard means. It thus pays to learn about supervision because supervisors can influence how efficiently and effectively their organization functions. Career Path: Many career paths lead to supervision. Supervisors are everywhere. Supervisors are teachers, doctors, accountants, lawyers, plumbers, and electricians. If you aspire to advance within your occupation, you may find that one career path leads to supervision. Preparing for supervisory responsibilities can prepare you for advancement. You may thus have a personal stake yoTable of ContentsChapter 1: Introduction and Knowledge Base Chapter 2: Fundamental Principles of Supervisory Leadership Chapter 3: Positive Influential Leadership Chapter 4: Competency-Based Approach to Supervisory Leadership Chapter 5: Essential Competencies for Positive and Influential Leadership Chapter 6: Developing Positive and Influential Supervisor Leaders Chapter 7: Evaluating and Managing Positive and Influential Supervisor Leaders Chapter 8: Supervisory Leadership Framework

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Book SynopsisIn Why Leaders Fail and What it Teaches Us About Leadership Willem Fourie helps us make sense of leaders' failures and why our expectation of leadership infallibility is misguided Whereas some leadership failures can be rectified, others lead to the failure of teams, organisations or institutions. Using cutting-edge research and reflective practices, Fourie explores leaders' failure at these personal, interpersonal, group, organisational levels and beyond. He explores five factors that cause leaders to fail: Ignorance of personal weaknesses Overconfidence in their influence over others Destructive bias Bad fit in their organisation Misjudged risk The author shows that our heroic bias the expectation that leaders should be exceptional, charismatic individuals with a higher level of agency than other people in many contexts increases the chances of leaders failing. The boTable of ContentsChapter 1: Introduction Chapter 2: Heroes and Failure Chapter 3: Leaders as Individuals: Heroic Personality Traits and Failure Chapter 4: Leaders and Followers: Monopolised Influence and Failure Chapter 5: Leaders and Groups: Destructive Bias and Failure Chapter 6: Leaders and the Organisation: Defective Culture and Failure Chapter 7: Leaders and their Environment: Misjudged Risk and Failure Chapter 8: Lessons for Post-Heroic Leaders (and Followers)

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Book SynopsisUnderstanding Strategic Analysis is a concise and practical guide for organisational strategic analysis, strategy development, decision-making, and implementation.The book takes the reader step by step through the background of strategic management and the process of developing a new strategy. It considers how to assess the strategic capabilities and context of the organisation, how to identify and choose between the various strategic options, and how to successfully implement the change in strategy. Mini-case studies and reflective questions provide stimuli for class discussion, whilst chapter objectives and summaries structure and reinforce learning. The final chapter sets out a complete worked example to illustrate the process as a whole.Refreshing and concise, this text provides valuable and practical reading for postgraduate, MBA and executive education students of strategic management, as well as practising managers in organisations of all sizes. Online Table of Contents1. Introduction 2. Strategic management and why it is important 3. The process of developing and implementing a new strategy 4. Assessing strategic capabilities 5. Assessing the strategic context 6. Assessing and acting on the strategic position 7. Identifying strategic options 8. Choosing between the strategic options 9. Successfully implementing a strategy 10. Worked case study example

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Book SynopsisIn the post-pandemic era, innovation from within the organization is essential for business competitiveness and survival. As organizations consider growth and sustainable development, the choice is no longer between entrepreneurship on the one hand and intrapreneurship on the other. The question now is: why not both? As job creators and not job seekers anymore, students and young entrepreneurs need guidance and frameworks to develop their entrepreneurial spirit and skills.Innovating From Within presents the tools, challenges and practices aligned with EU regulations to guide and accommodate students' entrepreneurial ideas and skills into sustainable businesses for the future. By clarifying concepts like intrapreneurship, corporate entrepreneurship and their contribution to sustainable businesses, the book provides readers with up-to-date knowledge about these concepts and how to implement them in practice.With a range of real-life insights from intrapreneurs, an

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Book SynopsisArtificial intelligence (AI) is transforming the business world at an unprecedented pace. From automating mundane tasks to predicting consumer behaviour, AI is changing the way businesses operate across all sectors. This book is an exploration of AI in business applications, highlighting the diverse range of ways in which AI is being used across different industries. The book begins with an overview of AI in business and its impact on the workforce. It then explores the role of AI in marketing, advertising, and tourism. The use of AI in personalized recommendations and chatbots is discussed in detail. The book then moves on to examine how AI is changing the retail industry, improving supply chain management, and enhancing the customer experience. The media and entertainment industry is also examined, with a focus on how AI is being used to personalize content and improve the user experience. The book also explores the use of AI in human resources, insurance, legal, andTable of ContentsChapter 1 : INTRODUCTION TO AI IN BUSINESS APPLICATIONS Chapter 2: Digital revolution and sustainability without well-founded mathematical education? Chapter 3: Human apprehension and Artificial Intelligence: dilemma of Artificial Intelligence fostering human-like cognizance, ethics and cognitive capabilities and the current infusion of AI in business. Chapter 4: Artificial Intelligence in Marketing Applications Chapter 5: Artificial Intelligence in Tourism and Advertising Chapter 6: Artificial Intelligence in Retail Marketing Chapter 07: Innovative Recruitment Strategies Using Knowledge Management Systems for Business Sustainability Chapter 8: Human Resources Chapter 9: Evolution of Chatbot in Human Resource Management Chapter 10: AI in Insurance Chapter 11: Finance Chapter 12: Legal Chapter 13. AI in Supply Chain, Logistics and Manufacturing Chapter 14: Chapter Bayesian Machine Learning Approach for Evaluating the Effectiveness of an Order Fulfilment Reengineering Project in the Downstream Oil and Gas Supply Chain Chapter 15: ARTIFICIAL INTELLIGENCE IN SPORTS INDUSTRY Chapter 16: ARTIFICIAL INTELLIGENCE RESHAPING THE INDIAN DAIRY SECTOR: BETTER DAYS AHEAD Chapter 18 : AI in Energy Sector Chapter 19: Managing Organizational Change Management with AI Chapter 20: Adoption of Artificial Intelligence (AI) in Small and Medium sized Enterprises (SMEs): A Systematic Literature Review (SLR) and Bibliometric Analysis of global research trends Chapter 21: AI in Public Sector

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Book SynopsisCreating value is the foundation of all business. It's what sets you apart from your competition, secures long-term customers, and brings distinct meaning to your brand and your stakeholders. Without creating value for your business, your unique offering will be seen as just another commodity in the eyes of your target market. Creating value is in every business leader's vocabulary and uppermost in their overall strategy. In fact, creating value is the purpose of a company according to the Business Roundtable and the World Economic Forum. That is another key reason why more people want to understand and utilise value creation for their benefit and the good of their stakeholders.Many companies and leaders seek to create value but do not know how to. As a result, they create and destroy value unconsciously. This book shows you how to create value consciously. To create long-term value, organizations need to put in place the mindset, capabilities, and relationships that enable tTrade Review"Gautam Mahajan has filled a gaping void in the literature on Creating Value. Not just a tour de horizon of where the field is today, it is a lovingly-crafted resource that can be used as a field book for academics, business professionals and consultants, as well as a spur to leaders whomever and wherever they are to espouse a value-centric approach. Gautam's key tenet - that the art of leading is actually the practice of creating value consciously is an important takeaway for me personally. His book is a non-disguised plea for more conscious business and more conscious leadership - in other words, a message for our times." Prof. Alon Rozen, Dean, CEO and Professor of Innovation, École des Ponts Business School (Paris, France)"Gautam Mahajan has displayed by this book why he is considered the leading thinker in the creating value thought process. He has written a comprehensive treatise on value creation, showing its width and depth, its usefulness to people and businesses. The work helps leaders and executives become great value creators and more successful."Professor Hermann Simon, Founder & Honorary Chairman of Simon-Kucher and Partners"Creating Value for Leaders" is an inspiring book and Mr. Mahajan shares all his experience in addressing holistically the complex world of Value Value Creation has been a hot topic for many years… yet there has been only terse discussion on how to create it. This book by Gautam Mahajan is an exception where he discussed not only the process of value creation in details and for which all stakeholders it should be created and how. This must-read book deep dives in to the nuances of creating value and infuses this thought in to every stakeholder’s mind not only for their business but also in their life. There is no doubt that this book will change the thinking of every relevant stakeholder in their idea of purpose in both business and life."Dr. V Kumar, Salvatore Zizza Professor of Marketing, Tobin College of Business, St. John’s University, NY"Value is one of the most relevant topics for all organizations. Gautam is one of the world's leading experts on the subject, approaching it in a clear and effective way, extremely connected with the demands of companies, professionals and institutions in their most diverse variations. Creating value, sharing value, delivering elements of value to customers and society are fundamental parts of the success of organizations and their respective managers. Gautam's books always bring a relevant perspective on the topic helping professionals in several countries.This new book "Creating Value for Leaders: Balancing the Interest of Customers, Employees, Investors and the Marketplace" brings an expanded view of previous books, within a broad market context and its nuances, like conflicts of interest, creating shared value to society, and how to avoid destroying value. Definitely, an essential reading for executives, professionals, and students. There is a space in my personal library for this new book. Enjoy the reading."Victor Venancio, Head of Digital Transformation LatAm at ihm Stefanini Group"Management. A must-read to understand how to build meaningful and long-lasting business relationships and success."Paolo De Angeli, CPP, Head of Customer Experience and Customer Value Management, Borealis AG"This is a "to-go book" for value creation. Mahajan took the concept of value creation from A to Z, from customer side to supplier side to employee side. In addition, the impact of technology in this process is examined. I strongly suggest this book to all practitioners, students and faculty members."Dr. Cihan Cobanoglu, CHTP McKibbon Endowed Chair Professor, and Dean, School of Hospitality and Tourism Management, Muma College of Business | University of South Florida"My career has been driven by the mantra, "value is defined by the receiver more than he giver" as our work seeks to create value for all stakeholders Gautam’s work captures and extends these ideas in comprehensive, innovative, and relevant ways. The value of this book will be high because users of the ideas will have impact."Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group"In this book Gautam Mahajan demonstrates his passion for value and the creation of value in business and in society. He shows that value creation is a complex and multi-faceted process, where many stakeholders and their value-related behaviors are interconnected. For example, value created for employees will transform to value for the business and for its shareholders, and also have the potential to be valuable for society at large."Chrisian Grönroos, Professor, Hanken School of Economics"Anyone can argue that creating value is the key to success. In fact, there are various methodologies that claim to be able to create value. However, in order to take advantage of these methodologies, one must have the right mindset. You will learn the right mindset for value creation by reading this book."Youji Kohda, Professor and Executive Dean of Graduate School of Advanced Science and Technology, Director of Tokyo Satellite, Vice President of Japan Advanced Institute of Science and Technology"Pandemic made us realize the importance of well-being for us. The book gives us various hints to enhance the value and well-being of us and our society."Dr. Mari Iizuka, Director, Doshisha University Well-being Research Centre, Professor, Doshisha Business School "For those who are struggling to understand value creation in the marketplace from multiple perspectives, Gautam Mahajan has the answer. His book, integrating rare insights on how to balance CEO (Customer, Employee, and Owner/Investor) interests, is a must read for integrating the importance of ideas and strategies for value creation, with the culture and mindset changes need to engage customers, while enhancing resource fluidity from – and value appropriation for – owners and investors."Rajendra Srivastava. Novartis Professor of Marketing Strategy and Innovation, Executive Director: Centre for Business Innovation (CBI), Executive Fellows Program in Management (EFPM), Indian School of Business"Be prepared for a wild excursion that will change your approach to leading your teams, winning and building customer loyalty, engaging your staff and ecosystem, and increasing your own skills and passion. Gautam Mahajan has built on this considerable range of writings and consulting work this this opus devoted to defining, creating, and delivering Value in its many forms. You might nod knowingly at some of his stories but return to them later for deeper meaning; you will find new material to challenge your thinking and broaden your horizons."Bill Price, President, Driva Solutions. Former Global VP for Customer Service, AmazonTable of Contents Chapter 1: Value Chapter 2: Value Creation Education Chapter 3: Customer Value Chapter 4: Customer Value Starvation Chapter 5: Employee Value Chapter 6: Businesses and Institutions Chapter 7: Profits and Value Chapter 8: Value Destruction Chapter 9: Leaders, Executives and Value Creation Chapter 10: Transformation and Value Creation Chapter 11: Purpose and Value Creation Chapter 12: Sustainability and Value Creation Chapter 13: Disruption and Creating Value Chapter 14: Marketing and Value Creation Chapter 15: Value Creation and Technology Chapter 16: Value Creation in Manufacturing Chapter 17: Value and Values Chapter 18: Value Waiting to Happen and Innovation

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Book SynopsisThe Strategy Activation Canvas is the new standard for accelerating strategies beginning where classical strategies end: with its activation. While many management and business canvases focus on developing a strategy, the Strategy Activation Canvas helps leaders and decision-makers to bring strategies to life.This book demonstrates for the first time how entire organizations can be activated: how people can not only perceive and implement a new strategy, but how entire organizations can be heavily involved in its making, how strategies are made visible and experienced, and how people can play an active and sustaining role throughout bringing a strategy to life. With their decades of experience in large scale organizations, Thiessen and Wreschniok pair their knowledge with case studies from Allianz, Baloise, E.ON, Hamburg Commercial Bank, Microsoft, NORD/LB, Swisscom or Swiss Re, organizations led by leaders who have significantly accelerated the sTable of ContentsPart I: Introduction 1. Business transformation as a social movement 2. Social dynamics that prevent strategy implementation 3. This book is for… 4. Pictures and figures in this Strategy Activation Canvas Part II: The Strategy Activation Canvas 5. At a glance 6. Field of impact: Defining the context 7. Field of Impact: Accelerating strategy and transformation processes 8. The activation lie: When activation is not an activation Part III: The fields of impact of the Strategy Activation Canvas 9. A guide for practice 10. Defining the focus: The strategic core 11. Form a coalition for results: The movement 12. Putting complexity into context: The narrative and the Big Picture 13. Accelerate strategy and transformation processes Part IV: Strategy activation in major corporations – Thought leaders of a new generation 14. Baloise Group: Emotions, people and networks – not processes and hierarchies 15. Microsoft: Help shaping a new era – activating Microsoft’s strategic core worldwide 16 Swisscom: Playful, interactive and fun: “Come and join” at Swisscom 17. Swiss Re: Agile transformation as a movement – when HR activates agility Part V: Outlook 18. The role of leadership in strategy activation 19. And it goes on 20. Digital tools and platforms for strategy activation 21. Author biographies 22. Studies and academic literature cited

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Book SynopsisReaders should go broad and go deep with this book. Readers who do both will find this book a valuable framework for approaching the complexities of leading health care organizations todayit will provide a framework for approaching the work, and that framework is one likely to lead to business success and personal satisfaction. From the Foreword by Thomas H. Lee, MD, Chief Medical Officer, Press Ganey and Senior Physician, Brigham and Women's Hospital The U.S. health care system continues to undergo transformation, with a rate of change that has accelerated in recent years. This rapidly evolving field requires a new level of astute clinical leadership. The bottom line is that physician leadership will be the key ingredient for any dramatic change in our health care system and a fundamental driver of outcomes for patients and communities. Leading Heath Care Transformation prepares physician leaders with the evidence, tools, and ideas to make and leaTable of ContentsChapter 1: The Health Care Landscape Chapter 2: Effectively Implementing Quality and Safety Improvement Chapter 3: Building a Culture of Safety Chapter 4: Principles and Practices of High Reliability Organizations Chapter 5: Key Quality and Safety Measures Chapter 6: Using Data for Feedback and Improvement Chapter 7: Physician Champions Chapter 8: Leading Effective Teams: For Clinical Care and for Performance Improvement Chapter 9: Spreading and Sustaining Improvement Chapter 10: Engaging Patients and Families in Safety and Quality Chapter 11: Health Equity and Addressing Disparities Chapter 12: Addressing Variation in Utilization Chapter 13: Improving Care Coordination and Reducing Readmissions Chapter 14: Population and Community Health Chapter 15: New Payment Models: Value-Based Purchasing Chapter 16: The Clinical Leader Role in Emerging Models of Care, Disruption and Innovation

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Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becomTable of ContentsPreface Introduction Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening

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Book SynopsisSupervisors are the bridge between line employees and middle/upper management. Therefore, they must effectively communicate across the organization to be responsive and thoughtful leaders. With work being more global, organizations are taking advantage of remote work, and the workforce is now more diverse and decentralized, making the workplace more dynamic and complex. However, diversity can be one of the most controversial and least understood business topics because of the issues regarding quality, leadership, and ethics (Anand & Winters, 2008).An inclusive supervisor will ensure that their direct reports are treated fairly and respectfully but never made to feel less than anyone else. They will be a critical success factor in supporting the business case for diversity, equity, inclusion, and belonging (DEI&B) as a critical strategy in a globally competitive market.This book builds on the belief that people are the most valuable resource and that everyone should be

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Book SynopsisThis book offers the reader a novel perspective on how digital contexts and open strategy approaches the act of opening up strategic initiatives beyond company managers to involve front-line employees, stakeholders, and entrepreneurs are related.Going beyond the claim that digital media drives open strategy by containing a detailed analyses of the interrelations between the two, the authors examine how ICT have diffused globally and trace the emerging links between digitally driven environments and open strategizing approaches. This book also draws a general picture of how and why digital technologies create new networks. A more competitive, transparent, empowered, and inclusive environment would enhance development and encourage novel approaches to strategies implemented. Real-life exemplifications of how and why digital technologies contribute to open strategizing are also provided. Various drivers impacting the necessity to develop more relational advantage are discussed

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Book SynopsisThe fifth edition of this classic text, which was the first on the subject of reputation management, gives readers the guidance and skills needed to manage brand reputation through effective performance, behavior, identity, and communication strategies.This edition is updated throughout, including current information on digital media, new global examples, and a renewed emphasis on organizational and environmental sustainability. Each chapter again features timely and illustrative cases by the authors and contributions from leaders in the field, with new cases in this edition on such topics as Covid-19 and AI. Additionally, the book maintains its consistent throughline focusing on corporate ethics.This fifth edition is a must-have reference for students taking classes in public relations management, corporate communication, communication management, and business. CEOs, business leaders, and professionals working in these areas find it a reliable resource for measuring,

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Book SynopsisEvery day we hear of serious errors of judgement that result in organisational disaster. Why do seemingly successful businesses, NGOs, or even political parties fall prey to irrevocable governance breakdowns or, worse still, criminal malpractice? By prompting readers to think deeply about strategic decision-making, human behaviour, and cognitive biases, this book offers a disciplined, objective, and thoughtful approach to making better decisions.Every strategic problem is fundamentally a journey into the unknown, which involves a unique combination of duration, scale, external and internal dynamics, and personal motivations. Rarely is a strategic decision solved by saying, If a situation is A, then the solution is B.' The book explores how to develop a strong foundation for problem resolving rather than simplistic problem-solving by strengthening competence so that decisions are made wisely. The case of Carillion plc, the second-largest construction group in the United KingTrade Review"In this illuminating book, Professor White explores why leaders make poor decisions and provides an extensive toolkit to navigate through the messy realities of making strategic choices. The Carillion case illustrates what can go horribly wrong when executives fail to think through the consequences of their actions.”Professor Gianvito Lanzolla, Professor of Strategy and Digital Transformation, Bayes Business School, City, University of London“Strategic decision-making is vexing, pulling leaders in opposing directions amid growing complexity, change, and uncertainty. Jeremy White’s Make Better Strategic Decisions: How to Develop Robust Decision-making to Avoid Organisational Disasters is a must-read, offering deep insights and actionable practices to help leaders navigate strategic challenges.”Marianne W. Lewis, Author of Both/And Thinking: Embracing Tensions to Solve Your Toughest Problems; Dean and Professor of Management, University of Cincinnati"Jeremy White's book wonderfully does what it says on the tin: it gives a guide to strategic decision-making for leaders in the real world, facing complexity and difficulty and human frailty. It's based in experience and reality. And it's invaluable for the leaders of the future." Lord Chris Smith, former Secretary of State for Culture Table of ContentsIntroduction 1. Core Questions 2. Strategic Thinking 3. Carillion plc 4. Behavioural Management 5. Risk 6. Strategy as Paradox 7. Moral and Ethical Issues 8. Corporate Governance 9. Strategic Toolkit 10. Strategic Toolkit: Additional Perspectives

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Book SynopsisThere are two pillars of a Lean Management System: Continuous Improvement and Respect for People. Most books about Lean Production have focused overwhelmingly on Continuous Improvement and fail to treat Respect for People as an equal pillar. It is overlooked or understated, resulting not in a Lean house, but in a lean-to structure. It is our responsibility to level out the structure once again.The study of people is messy and exciting. It demands that we explore multiple interdisciplinary studies, including psychology, sociology, philosophy, and even theology. This book runs a parallel course with Lean Production but has a different goal. Instead of production, efficiency, and financial gains, our goal is to understand the reasons why staff come to work in the morning. We can only understand a system when we understand its people. They own the culture.Lean must therefore evolve from a Production System into an Empowerment System.Lean Production will no longer seTable of ContentsPart I. Theory, 1. The Vices of Production & the Virtues of Empowerment, 2. Lessons Learned from Lean Production, Part II. Practice, 3. The Lean Empowerment System, 4. System, 5. People, 6. Process, 7. Technology

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Book SynopsisPhysicians are often asked to lead healthcare teams, departments, divisions, practices, and hospitals. Though many of them are experts in their fields, they are rarely prepared or educated in business management and leadership. Based on the authors' interviews with many physician and non-physician executives and leaders, medical training contributes little to leadership skills. Many physicians leave medical training with a command-and-control leadership style that later has to be unlearned to succeed in a team-based healthcare environment.This book will help physician leaders to shed derailers and authoritarian leadership tendencies picked up in years of medical training. It is intended for (1) physicians who are transitioning to healthcare leadership roles, (2) senior-level physician and non-physician leaders as a coaching model to develop their physician leader direct reports, and (3) administrative leaders who are partnering with physician leaders.Both authors progrTrade Review“Through creative storytelling and practical, humble personal examples, Hanah Polotsky and Lisa Williams did a superb job guiding physicians in translating clinical skills into healthcare leadership mastery.” Scott Smith, MDSVP & Medical Director Value Based Care, Millennium Physician Group“Physician Leader is a must read for any physician jumping into the turbulent waters of healthcare leadership.” Bruce Schroffel, MS, MPHPresident and CEO, University of Colorado Hospitals (retired)“Why wouldn’t physicians translate their exam room skills to lead successfully as physician leaders? Hanah and Lisa demonstrate how to apply scientific thinking and problem-solving to self-development as a physician leader. They skillfully use coaching and story-telling to illustrate how to capitalize on exam room skills to lead daily improvement.” John E. Billi, MDProfessor Emeritus of Internal Medicine and Former Chief Engineer, Michigan Quality System, University of Michigan“The GUIDES Framework for self-development is a brilliant and indispensable tool for sharpening your leadership skills. Whatever stage your transition from physician to physician leader is in - from just starting your first leadership role to many years as an established physician leader - this book's straightforward and concise advice will resonate and educate. I only wish it had been available during my career transitional years.” Harley A. Rotbart, MDProfessor and Vice Chair Emeritus, Department of Pediatrics, University of Colorado School of Medicine“Primarily written for physicians tasked to step into new administrative roles, Hanah and Lisa thoughtfully and eloquently coach them in how to apply familiar exam room problem-solving to leadership and management. Real world experiences, along with sample case studies, infuse new perspectives into previously mundane leadership lessons, combining to create thoughtful - and practical - information for both new and experienced physician leaders.” Justin Chang, MDPresident, CirrusMD Provider NetworkTable of Contents1. Introducing the Iterative Leadership Model, 2. Seven Leadership Attributes for Successful Physician Leaders, 3. Strategic Thinker, 4. Effective Communicator, 5. Coach, 6. Team Builder, 7. Change Manager, 8. Learner-in-Chief, 9. Problem-Solver, 10. Conclusion Appendix 1: GUIDES Development Plan Template, Appendix 2: Personal and Organizational Change Models, Appendix 3: GUIDES A3 Framework for Iterative Problem-Solving Template, Appendix 4: GUIDES Cross-Functional Redesign Model

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Book SynopsisThroughout the author's career as a banker and business consultant, he has seen many examples of businesses that were doing just fine. They were profitable and growing slowly but surely, but then, the business owner decided that it wasn't enough anymore to simply grow slowly. What was suddenly needed was growth of 20%, 50%, or even 100% per year, just like the notable companies they see and hear about every day in the media. They began to try to grow the business and in a short period, a profitable and thriving business became unprofitable. Since the business was no longer profitable, it needed to take on debt to pay its expenses. After taking on more and more debt, the business reached a point where it could not find any more debt to take on. This circumstance caused the business to fail to pay its bills anymore which led to a financial day of reckoning.It doesn't have to be this way. There is a more effective way to grow your business without causing it to become unprofitab

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