Description
Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becom
Table of Contents
Preface
Introduction
Chapter 1: Listening
Chapter 2: Strategic Listening
Chapter 3: Listening Culture
Chapter 4: How you become a better listener
Chapter 5: Listening and leadership
Chapter 6: Coworkership and listening
Chapter 7: How to create strategic listening
