Business and Management Books

Book Synopsis"Carrying through Alina Wheeler's trademark of beautiful layout and design, the book takes you on a journey through just about every important element of branding you could think of, from passion to positioning. " The Influential Marketing Blog (May 2011) A company's brand is its most valuable asset.Trade Reviewuser-friendly approach to aggregate and simplify the science behind branding essential principles of branding are broken down into basic step-by-step concepts. (Finance & Management, April 2011).Table of Contents1 Dynamics 10 Brand Landscape Global Sourcing 12 Speed 14 Design Thinking 16 Word of Mouth 18 Conversation 20 Interconnected 22 Open Source 24 Social Networks 26 Experience 28 Passion 30 Transparency 32 The Cloud 34 Sustainability 36 Mobility 38 Crowdsourcing 40 Free 42 Placemaking 44 Choice 46 2 Intelligence 48 Brand Basics Brand as Identity 50 Vision 52 Needs and Desire 54 Touchpoints 56 Purpose 58 Spirit and Soul 60 Perception 62 Authenticity 64 Positioning 66 Stakeholders 68 Big Idea 70 Brand as Asset 72 Brand Extensions 74 Brand Alignment 76 Brand Architecture 78 Recognition 80 Trademarks 82 3 Drive 84 Brand Management Names 84 Good and Different 86 Branding 90 Simplicity 92 Culture 94 Collaboration 96 Time Management 98 80/20 100 Competencies 102 Insight 104 Focus 106 Customer Service 108 Customer-centric 110 Growth 112 Metrics 114 Fight or Flight 116 Onliness Exercise 118 Perceptual Mapping 120 SWOT Exercise 122 Flow 124 4 Details 126 Brand Questions 128 Project Management 130 Brand Decisions 131 Branding Process 132 Big Idea Process 133 Bibliography 134 Credits 137 Index 138 Gratitude 141 Authors’ Reflections 142 Diagram Matrix 143 About the Authors 144

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Book SynopsisAn innovative approach to winning more profitable sales in the growing professional services industry In recent years, professional services providers have had to rethink their sales methods and adapt to profound changes in the way clients buy services. In response, Winning the Professional Services Sale argues for fundamental changes in the seller''s mindset and sales strategies. Rather than pressing the sale, salespeople must help clients buy--the way that works best for each client. This new approach gives buyers what they now want in a services seller: a consultative problem solver, change agent, and solution integrator, all rolled into one. Author Michael McLaughlin presents a strategy for winning new business with a holistic approach to each client relationship. Only by fully understanding a sale from every angle, including its impact on the client''s business and career, can salespeople thrive in the new era of the service economy.Table of ContentsAcknowledgments ix Introduction xi PART ONE CONNECT 1 CHAPTER 1 Seven Realities of Selling Services 3 CHAPTER 2 Before You Call (or Meet) Any Client 13 CHAPTER 3 Master the Client Interview 23 CHAPTER 4 Uncover the Real Problem 35 PART TWO COLLABORATE 45 CHAPTER 5 When It Pays to Walk Away 47 CHAPTER 6 Five Elements of a Winning Sales Strategy 59 CHAPTER 7 Who Cares about This Sale . . . and Why? 75 CHAPTER 8 Shift Happens: Predicting Surprises 85 CHAPTER 9 The Perfect Sales Proposal 95 PART THREE COMMIT 111 CHAPTER 10 The Art of the Sales Presentation 113 CHAPTER 11 Seal the Deal: Negotiating to Close the Sale 127 CHAPTER 12 What to Do When You Win . . . and When You Don’t 139 CHAPTER 13 Making the Second Sale and Beyond 149 PART FOUR CHALLENGES 159 CHAPTER 14 The Seven by Seven Seller 161 CHAPTER 15 Putting It All Together 173 Notes 183 Seller’s Resource Guide 187 About the Author 191 Index 193 Also by Michael W. McLaughlin 201

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Book SynopsisAsk and You Will Succeed is a breath of fresh air in a marketplace crowded with advice on what to believe and how to live. Filled with powerful questions that invite you to listen to your inner voice and tap into the strength you need to create your ideal life, this book makes you the final authority in your own life?not outside forces that you can''t control. Packed with thought-provoking questions related to the creative laws of success, Ask and You Will Succeed shatters the myth that your success depends on the advice, hard work, or ambition of others. Instead, Kenneth Foster presents life-changing questions that?when answered by you?will help you define and attain success in every area of your life. By utilizing the questions in this book, you''ll uncover the true nature of your own mind. If you ask the right questions and do the work, you''ll find that prosperous thinking flows into every aspect of your life effortlessly, relieving you of the stressful, negative thTable of ContentsAcknowledgments xi Foreword Jack Canfield—coauthor of Chicken Soup for the Soul xiii Introduction xvii SECTION 1 QUESTIONS FOR THE BIG PICTURE Values Clarification 3 Life Purpose 9 Mission in Life 15 Spiritual 21 Contribution 27 SECTION 2 QUESTIONS TO GROW YOUR POTENTIAL Beliefs 35 Personal Development 41 Boundaries 47 Cleaning the Clutter 53 Organization 59 SECTION 3 QUESTIONS TO BRING YOU WHAT YOU WANT Dreams 67 Goal Setting 73 Commitment 79 Success 85 Quantum Breakthrough 91 SECTION 4 QUESTIONS TO CREATE FINANCIAL FREEDOM Career 99 Business 105 Leadership 111 Money 117 SECTION 5 QUESTIONS TO EMPOWER YOUR CONNECTIONS Love 127 Communication 133 Family 139 Friendship 145 Relationships 151 SECTION 6 QUESTIONS TO PROMOTE WELL-BEING Self-Care 159 Health 165 Energy 171 Anger 179 Home Environment 185 SECTION 7 QUESTIONS THAT WILL GIVE YOU MORE JOY Fun 193 Happiness 199 Rest and Recreation 205 Time 211 Travel 217 SECTION 8 THE ONLY REMAINING QUESTIONS The Appendices Appendix 1 229 Appendix 2 233 Appendix 3 237 What’s Next? 241

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Book SynopsisProven strategies for managing all types of media encounters! Award-winning journalist and Fortune 500 consultant Jeff Ansell provides a how-to guide for leaders, executives, and other professionals whose high-visibility requires frequent contact with the media. Drawing on nearly four decades of media experience, Ansell presents tested techniques for responding to challenging questions and delivering effective messages. In addition, he reveals lessons learned and pitfalls to avoid by referencing recent news events from around the world. Valuable features include: A behind-the-scenes look at how news is made Complete guidelines to creating compelling messages Specific messaging formulae for building trust when the news is bad Step-by-step strategies for managing hostile or relentless questions Insider tips on how to identify and handle misleading questions An essential resource for navigating bothTable of ContentsForeword ix Introduction xi 1. What Is News? 1 2. You Are the Story 27 3. How to Admit Bad News 61 4. Crafting Compelling Messages 85 5. Delivering Your Message 113 6. When the Going Gets Tough 147 7. Twenty What-Ifs 175 Appendix: Media Messaging Toolkit 199 Notes 207 Acknowledgments 215 The Authors 219 Index 221

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Book SynopsisTips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance.Table of ContentsForeword vii Preface to the Second Edition ix Preface to the First Edition xiii Part I The Landscape for Performance Dashboards 1 Chapter 1 What Are Performance Dashboards? 3 Chapter 2 The Context for Performance Dashboards 23 Chapter 3 Assessing Your Organizational Readiness 43 Chapter 4 Assessing Your Technical Readiness 57 Chapter 5 How to Align Business and IT 81 Part II Performance Dashboards in Action 99 Chapter 6 Types of Performance Dashboards 101 Chapter 7 Operational Dashboards in Action 123 Chapter 8 Tactical Dashboards in Action 139 Chapter 9 Strategic Dashboards in Action 157 Part III Critical Success Factors: Tips from the Trenches 179 Chapter 10 How to Launch, Manage, and Sustain the Project 181 Chapter 11 How to Create Effective Performance Metrics 197 Chapter 12 How to Design Effective Dashboard Displays 223 Chapter 13 How to Architect a Performance Dashboard 251 Chapter 14 How to Deploy and Integrate Dashboards 273 Chapter 15 How to Ensure Adoption and Drive Positive Change 293 Index 309

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Book SynopsisPraise for NONPROFIT SUSTAINABILITY This is much more than a financial how-to book. It''s a nonprofit''s guide to empowerment. It demystifies mission impact and financial viability using The Matrix Map to provide strategic options for any organization. A must-read for every nonprofit CEO, CFO, and board member. Julia A. McClendon, chief executive officer, YWCA Elgin, Illinois This book should stay within easy reaching distance and end up completely dog-eared because it walks the reader through a practical but sometimes revelatory process of choosing the right mix of programs for mission impact and financial sustainability. Its use is a practice in which every nonprofit should engage its board once a year. Ruth McCambridge, editor in chief, The Nonprofit Quarterly Up until a few years ago, funding and managing a nonprofit was a bit like undertaking an ocean voyage. Now, it''s akin to windsurfingyou must be nimble, prepared to maxTable of ContentsTables, Figures, and Exhibits. The Authors. Part One Introduction to Key Concepts. 1 Who Will Find This Book Useful, and How? 2 Two Aspects of Sustainability. Part Two Mapping Your Business Model: The Matrix Map. 3 Identifying Core Activities: Business Lines. 4 Determining Profi tability. 5 Determining Relative Impact. 6 Mapping the Matrix. Part Three Making Choices to Adjust the Business Model. 7 The Strategic Imperatives. 8 Toward the New Business Model. 9 The Morphing Map. Part Four The Business Logic of Nonprofit Income Types. 10 A Look at the Business Logic of Types of Donations. 11 Earned-Income Business Lines. Part Five Ongoing Decision Making and Leadership. 12 The Matrix Map and Strategic Planning. 13 Decision Making and Leadership. Concluding Words. Additional Resources. Acknowledgments. Index.

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Book SynopsisAs the economy becomes increasingly global, businesses need employees who can work in teams that cross borders and transcend physical spaces. In Where in the World Is My Team? , fictional character Will Williams shares entertaining anecdotes and practical advice to accustom readers to the challenges of a global, virtual workplace.Trade Review"...some important illustrations of the benefits and challenges of working across multiple countries, time zones, and cultures...It's worth reading" (Intranets, January 2009) "This is a well done and much needed book for anyone dealing with the challenges of a geographically dispersed team." (ManagementCraft.typepad.com, March 28th 2009)Table of ContentsAcknowledgements ix Cast of Characters xiii Welcome Mat 1 Let the Games Begin 3 Cooperation 21 Convergence 43 Coordination 61 Capability 85 Communication 109 Cultural Intelligence 139 Showtime: All Together Now! 169 Briefing Report: Global Virtual Team Essentials 185 Useful Terms 211

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Book SynopsisHire the right person-every time! Why is it that so many companies accept mediocre hiring results as the norm? The answer is simple. It doesn''t occur to them that, in fact, there is a process that virtually guarantees hiring the right person every time. To repeat: there is a process that virtually guarantees hiring the right person every time. That''s what MATCH is about. Based on author Dan Erling''s experience with best practices from over a thousand companies, MATCH gives you a rock solid, practical process for hiring. MATCH takes you step-by-step through the lifecycle of hiring, from developing a job description through interviewing and making the decision, to negotiating salary and onboarding the new hire Applicable tools, stories, and foolproof techniques are woven throughout to insure your mission critical objective is accomplished The author is well-known in the hiring and recruiting industry WithTable of ContentsPreface the Awakening ix Acknowledgments xv Introduction 1 Match The Foundation 7 Chapter 1 Assume the Proper Mind-Set 9 Chapter 2 Begin with the Mission 17 Chapter 3 Assemble the Hiring Team 26 Chapter 4 Clarify the Corporate Culture 32 Match The Process 39Phase I—Preparing the Recruiting Plan Chapter 5 Create the Organizational Chart: Step 1 41 Chapter 6 Compile a Job Overview: Step 2 47 Chapter 7 Create the Competency Profile: Step 3 55 Chapter 8 Structure the Recruiting Plan: Step 4 77 Match The Process 89Phase II—Implementing the Recruiting Plan Chapter 9 Conduct the Phone Screen: Step 5 91 Chapter 10 Conduct the Face-to-Face Interview: Step 6 102 Chapter 11 Check References: Step 7 119 Chapter 12 Perform Background Checks: Step 8 128 Match The Process 131Phase III—Executing the Hire Chapter 13 Make the Decision: Step 9 133 Chapter 14 Extend the Offer: Step 10 137 Chapter 15 Receive Acceptance: Step 11 142 Chapter 16 Perform Onboarding: Step 12 146 Match The Process 153Phase IV—Following Up Chapter 17 Retain the Employee: Step 13 155 Chapter 18 Test the Return on Investment: Step 14 162 Chapter 19 Make the Process Stick: Step 15 169 Chapter 20 Foster a Culture of Effective Hiring: Step 16 177 Conclusion 183 Appendix I A Word about Contractors 189 Appendix II Sample Documents for Hiring a Controller 193 Appendix III The Cost of a Mishire: The Story of the Bad Controller 201 Appendix IV Onboarding Checklist 207 About the author 213 Index 217

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Book SynopsisFeaturing a unified and systematic presentation, this book provides state-of-the-art mixed integer programming (MIP) modeling and solution approaches, equipping readers with the knowledge and tools to model and solve real-world supply chain scheduling problems in make-to-order manufacturing.Trade Review“Scheduling in supply chains using mixed integer programming is a comprehensive resource for practitioners and researchers working in supply chain planning, scheduling, and management.” (Mathematical Reviews, 2012) "The book is well written and is addressed to practitioners and researchers working in supply chain management and scheduling and as well for PhD students in management science, applied mathematics, operations research, industrial engineering and computer science." (Zentralblatt MATH, 2012) "A unified, systematic approach to applying mixed integer programming solutions to integrated scheduling in customer-driven supply chains Supply chain management is a rapidly developing field, and the recent improvements in modeling, preprocessing, solution algorithms, and mixed integer programming (MIP) software have made it possible to solve large-scale MIP models of scheduling problems, especially integrated scheduling in supply chains." (Finwin, 8 November 2011) Table of ContentsList of Figures xiii List of Tables xix Preface xxiii Acknowledgments xxv Introduction xxvii Part One Short-Term Scheduling in Supply Chains 1 1. Scheduling of Flexible Flow Shops 3 1.1 Introduction 3 1.2 Mixed Integer Programs for Scheduling Flow Shops 4 1.3 Constructive Heuristics for Scheduling Flexible Flow Shops 19 1.4 Scheduling Flow Shops with Limited Machine Availability 30 1.5 Computational Examples 32 1.6 Comments 37 Exercises 40 2. Scheduling of Surface Mount Technology Lines 41 2.1 Introduction 41 2.2 SMT Line Configurations 42 2.3 General Scheduling of SMT Lines 45 2.4 Batch Scheduling of SMT Lines 51 2.5 An Improvement Heuristic for Scheduling SMT Lines 54 2.6 Computational Examples 60 2.7 Comments 69 Exercises 70 3. Balancing and Scheduling of Flexible Assembly Lines 71 3.1 Introduction 71 3.2 Balancing and Scheduling of Flexible Assembly Lines with Infinite In-Process Buffers 72 3.3 Balancing and Scheduling of SMT Lines 83 3.4 Comments 97 Exercises 97 4. Loading and Scheduling of Flexible Assembly Systems 99 4.1 Introduction 99 4.2 Loading and Scheduling of Flexible Assembly Systems with Single Stations and Infinite In-Process Buffers 100 4.3 Loading and Scheduling of Flexible Assembly Systems with Parallel Stations and Finite In-Process Buffers 110 4.4 Comments 125 Exercises 130 Part Two Medium-Term Scheduling in Supply Chains 131 5. Customer Order Acceptance and Due Date Setting in Make-to-Order Manufacturing 133 5.1 Introduction 133 5.2 Problem Description 134 5.3 Bi-Objective Order Acceptance and Due Date Setting 137 5.4 Lexicographic Approach 141 5.5 Scheduling of Customer Orders 144 5.6 Computational Examples 148 5.7 Comments 158 Exercises 159 6. Aggregate Production Scheduling in Make-to-Order Manufacturing 161 6.1 Introduction 161 6.2 Problem Description 163 6.3 Bi-Objective Scheduling of Customer Orders 165 6.4 Multi-Objective Scheduling of Customer Orders 171 6.5 Scheduling of Single-Period Customer Orders 187 6.6 Comments 212 Exercises 216 7. Reactive Aggregate Production Scheduling in Make-to-Order Manufacturing 219 7.1 Introduction 219 7.2 Problem Description 220 7.3 Mixed Integer Programs for Reactive Scheduling 221 7.4 Rescheduling Algorithms 224 7.5 Input and Output Inventory 227 7.6 Computational Examples 229 7.7 Comments 236 Exercises 236 8. Scheduling of Material Supplies in Make-to-Order Manufacturing 239 8.1 Introduction 239 8.2 Flexible vs. Cyclic Material Supplies 241 8.3 Model Enhancements 244 8.4 Computational Examples 248 8.5 Comments 256 Exercises 257 9. Selection of Static Supply Portfolio in Supply Chains with Risks 259 9.1 Introduction 259 9.2 Selection of a Supply Portfolio without Discount under Operational Risks 261 9.3 Selection of Supply Portfolio with Discount under Operational Risks 266 9.4 Computational Examples 269 9.5 Selection of Supply Portfolio under Disruption Risks 272 9.6 Single-Objective Supply Portfolio under Disruption Risks 274 9.7 Bi-Objective Supply Portfolio under Disruption Risks 279 9.8 Computational Examples 280 9.9 Comments 289 Exercises 291 10. Selection of a Dynamic Supply Portfolio in Supply Chains with Risks 293 10.1 Introduction 293 10.2 Multiperiod Supplier Selection and Order Allocation 294 10.3 Selection of a Dynamic Supply Portfolio to Minimize Expected Costs 297 10.4 Selection of a Dynamic Supply Portfolio to Minimize Expected Worst-Case Costs 301 10.5 Supply Portfolio for Best-Case and Worst-Case TDN Supplies 302 10.6 Computational Examples 306 10.7 Comments 315 Exercises 316 Part Three Coordinated Scheduling in Supply Chains 319 11. Hierarchical Integration of Medium- and Short-Term Scheduling 321 11.1 Introduction 321 11.2 Problem Description 322 11.3 Medium-Term Production Scheduling 325 11.4 Short-Term Machine Assignment and Scheduling 330 11.5 Computational Examples 335 11.6 Comments 348 Exercises 349 12. Coordinated Scheduling in Supply Chains with a Single Supplier 351 12.1 Introduction 351 12.2 Problem Description 352 12.3 Supply Chain Inventory 354 12.4 Coordinated Supply Chain Scheduling: An Integrated Approach 359 12.5 Coordinated Supply Chain Scheduling: A Hierarchical Approach 362 12.6 Computational Examples 366 12.7 Comments 375 Exercises 376 13. Coordinated Scheduling in Supply Chains with Assignment of Orders to Suppliers 379 13.1 Introduction 379 13.2 Problem Description 380 13.3 Conditions for Feasibility of Customer Due Dates 383 13.4 Coordinated Supply Chain Scheduling: An Integrated Approach 385 13.5 Selected Multi-Objective Solution Approaches 392 13.6 Coordinated Supply Chain Scheduling: A Hierarchical Approach 393 13.7 Computational Examples 401 13.8 Comments 408 Exercises 409 14. Coordinated Scheduling in Supply Chains without Assignment of Orders to Suppliers 411 14.1 Introduction 411 14.2 Problem Description 412 14.3 Coordinated Supply Chain Scheduling: An Integrated Approach 413 14.4 Selected Bi-Objective Solution Approaches 418 14.5 Coordinated Supply Chain Scheduling: A Hierarchical Approach 419 14.6 Computational Examples 425 14.7 Comments 433 Exercises 434 References 437 Index 449

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Book SynopsisUpdated business wisdom from the founder of Dogfish Head, the nation's fastest growing independent craft brewery Starting with nothing more than a home brewing kit, Sam Calagione turned his entrepreneurial dream into a foamy reality in the form of Dogfish Head Craft Brewery, one of America's best and fastest growing craft breweries.Table of ContentsForeword: The Passion of the Individual vii Preface ix Introduction xiii Chapter 1 THE UNCONVENTIONAL BEGINNINGS OF AN ENTREPRENEUR 1 Chapter 2 BUSINESS FROM THE INSIDE OUT: Self-Discovery, Inspiration, Passion 21 Chapter 3 KEEPING YOUR BALANCE: Creating a Harmony between Work and Life 37 Chapter 4 CREATING A BUSINESS OFFERING: Developing Goods and Services 55 Chapter 5 CRAFTING A BRAND IN A COOKIE-CUTTER WORLD: Embracing Your Inefficiencies 73 Chapter 6 MARKETING ON A SMALL–BUSINESS BUDGET: Promoting Your Business with Little or No Money 89 Chapter 7 GOING SOCIAL 119 Chapter 8 PUBLICITY STUNTS (ARE POORLY NAMED) 125 Chapter 9 STALKING THE KILLER APP: Creating Innovation 153 Chapter 10 SELLING DISTINCTION, SPECIALIZATION, AND VARIETY 179 Chapter 11 CASH IS KING (WELL, SORT OF) 195 Chapter 12 LEADERSHIP: In Theory and in Practice 213 Chapter 13 EFFECTIVELY MANAGING COWORKERS 231 Chapter 14 WORKING TOWARD IRRELEVANCE 243 Chapter 15 HOME BREW RENDEZVOUS 257 Chapter 16 TO SMALL-BUSINESS SUCCESS 265 Index 271

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Book SynopsisPraise for THE HALLIBURTON AGENDA "With a blunt matter-of-fact tone, Briody describes the rise of the two companies from the dusty oil fields of west Texas to the marbled corridors of power in Washington, D.C. " --Publishers Weekly "This is a classic American love story of our time.Table of ContentsPrologue. PART I: The Early Years. 1. Erle P. Halliburton and the Million-Dollar Boast. 2. The Road to Riches. PART II: Public Money, Private Profit. 3. The Man Behind the Dam That Built Brown & Root. 4. Guns and Butter. 5. Collateral Damage: The Leland Olds Story. 6. Our Man in Office. PART III: From Vietnam to Iraq. 7. Vietnam and Project Rathole. 8. Empty Pockets. 9. The Big Score. 10. Backseat Cheney. 11. Fall from Grace. Notes. Bibliography. Index.

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Book Synopsis"Stafford Beer is undoubtedly among the worlda s most provocative, creative, and profound thinkers on the subject of management, and he records his thinking with a flair that is unmatched. His writing is as much art as it is science. He is the most viable system I know.Table of ContentsCONCEPTS, PERCEPTS, PRECEPTS. An Entry. Double Entry. Emergency Exit. The Exit. Bases of Viability. THE VIABLE SYSTEM. Freedom. Constraint. Inside and Now. Outside and Then. Metasystem. VENTURES IN VIABILITY. Measurement. Plots... ...And Plans. Calm and Alarm. Life and Death. THE LONG AND THE SHORT OF IT: Notes on Implementation. On Success. Graphical Distortions of the Model. Substantive Elaborations of the Model. Cyberfilter and the Time Barrier. The Evolution of a Management Cybernetics Process. Appendices. Index.

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Book SynopsisThe globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust in a wide variety of organizational settings.Trade Review'Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.' Denise M. Rousseau, Carnegie Mellon University'Organizational Trust provides an excellent overview of the dynamic interplay of trust and culture. The volume is both academically rigorous and practically useful. It is a valuable read for researchers as each chapter suggests intriguing avenues for future scholarly inquiry. Likewise, every chapter provides implications for experts and practitioners interested in relevant issues of building trust across cultures.' Nadezhda Gotcheva, Work, Employment and SocietyTable of ContentsList of figures; List of tables; Editors; Contributors; Editors' acknowledgements; Part I. The Conceptual Challenge of Researching Trust Across Different 'Cultural Spheres': 1. Introduction: unraveling the complexities of trust and culture Graham Dietz, Nicole Gillespie and Georgia Chao; 2. Trust differences across national-societal cultures: much to do or much ado about nothing? Donald L. Ferrin and Nicole Gillespie; 3. Towards a context-sensitive approach to researching trust in inter-organizational relationships Reinhard Bachmann; 4. Making sense of trust across cultural contexts Alex Wright and Ina Ehnert; Part II. Trust Across Different 'Cultural Spheres': Inter-Organizational Studies: 5. Examining the relationship between trust and culture in the consultant-client relationship Stephanos Avakian, Timothy Clark and Joanne Roberts; 6. Checking, not trusting: trust, distrust and cultural experience in the auditing profession Mark R. Dibben and Jacob M. Rose; 7. Trust barriers in cross-cultural negotiations: a social psychological analysis Roderick M. Kramer; 8. Trust development in German–Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context Guido Möllering and Florian Stache; 9. Culture and trust in contractual relationships: a French-Lebanese cooperation Hèla Yousfi; 10. Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading Fergus Lyon and Gina Porter; Part III. Trust Across Different 'Cultural Spheres': Intra-Organizational Studies: 11. The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies L. Ripley Smith and Ulrike Schwegler; 12. Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China S. Arzu Wasti and Hwee Hoon Tan; 13. Trust in turbulent times: organizational change and the consequences for intra-organizational trust Veronica Hope-Hailey, Elaine Farndale and Clare Kelliher; 14. The implications of language boundaries on the development of trust in international management teams Jane Kassis Henderson; 15. The dynamics of trust across cultures in family firms Isabelle Mari; Part IV. Conclusions and Ways Forward: 16. Conclusions and ways forward Mark N. K. Saunders, Denise Skinner and Roy J. Lewicki; Index.

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Book SynopsisThe 5s Pocket Guide is designed to enhance awareness of the principles behind the 5s System and identify its impact on improving efficiency and promoting a safe working environment. Using a condensed format, it outlines a disciplined methodology for implementing 5s, organized around a six-step method.Table of ContentsIntroducing the 5S's Beginning 5S Implementation Initiating the 5S Continuous Improvement of the 5S Process

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Book SynopsisAn incisive history of the venture-capital industry.New YorkerAn excellent and original economic history of venture capital.Tyler Cowen, Marginal RevolutionA detailed, fact-filled account of America's most celebrated moneymen.New RepublicExtremely interesting, readable, and informativeTom Nicholas tells you most everything you ever wanted to know about the history of venture capital, from the financing of the whaling industry to the present multibillion-dollar venture funds.Arthur RockIn principle, venture capital is where the ordinarily conservative, cynical domain of big money touches dreamy, long-shot enterprise. In practice, it has become the distinguishing big-business engine of our time[A] first-rate history.New YorkerVC tells the riveting story of how the venture capital industry arose from America's longstanding identification with entrepreneurship and risk-taking. Whether the venture is a whaling voyage setting sail from New Bedford or the latest Silicon Valley startup, VC is a state of mind as much as a way of doing business, exemplified by an appetite for seeking extreme financial rewards, a tolerance for failure and experimentation, and a faith in the promise of innovation to generate new wealth. Tom Nicholas's authoritative history takes us on a roller coaster of entrepreneurial successes and setbacks. It describes how iconic firms like Kleiner Perkins and Sequoia invested in Genentech and Apple even as it tells the larger story of VC's birth and evolution, revealing along the way why venture capital is such a quintessentially American institutionone that has proven difficult to recreate elsewhere.Trade Review[An] incisive history of the venture-capital industry. * New Yorker *A detailed, fact-filled account of America’s most celebrated moneymen…It provides a valuable look into their world…Nicholas is at his best when he is charting just how reliant venture capital has been on the government—and just how far the industry has gone to try and shape government policy in its favor. -- Avi Asher-Schapiro * New Republic *An excellent and original economic history of venture capital. -- Tyler Cowen * Marginal Revolution *Though it’s no secret that Pentagon money helped Silicon Valley to develop into a technology hub, Nicholas’s history sheds light on the less explored role of venture capital firms in bringing these new technologies to civilian markets. -- Jamie Martin * Bookforum *Whatever your view of venture capitalists, it’s worth studying where they came from. I had a vague familiarity with the role of U.S. postwar policy in the creation of the species, but I learned a lot more from Nicholas. And I’d never thought about their precursors in the old whaling industry! -- Stephen L. Carter * Bloomberg Opinion *Not only an insightful study of an asset class but a fascinating history which touches on fundamental questions of political economy. VC is distinctive mainly because it offers such a long view of venture capital’s evolution…[It] offers many lessons for attentive readers, explaining not only the present features of the venture landscape but also how we might address some of the widely recognized problems facing the U.S. economy today. -- Julius Krein * American Conservative *A penetrating history of the industry…I enthusiastically recommend it. -- Laurence B. Siegel * Advisor Perspectives *In his extremely interesting, readable, and informative VC, Tom Nicholas tells you most everything you ever wanted to know about the history of venture capital, from the financing of the whaling industry to the present multibillion-dollar venture funds. -- Arthur Rock, Arthur Rock & Co.VC is a captivating book that casts a historical light on the contemporary landscape of venture capital. Nicholas brilliantly explains the surprising origins of the financial practices and organizational structures of the VC industry we know today. -- Toby E. Stuart, Haas School of Business, University of California, Berkeley, and venture partner, Avid Park VenturesRalph Waldo Emerson once called America ‘the country of tomorrow,’ and Nicholas’s book does a great job of showing how venture capital, a rocket fuel for entrepreneurial risk, played a fundamental and unique role in proving Emerson right. -- Mike Maples, Jr., partner, Floodgate

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Book SynopsisTake your video marketing to the next level with this practical and insightful resource Like, Comment, Share, Buy: The Beginner''s Guide to Marketing Your Business With Video Storytelling delivers powerful and actionable strategies to move your company''s brand to the forefront of your customers'' imaginations. Celebrated author, speaker, journalist, and consultant Jonathan Creek explains why video is the most impactful medium in which to market online and how you can leverage it for maximum benefit. Providing a fully interactive experience for readers through the book''s video companion app, Like, Comment, Share, Buy contains an approachable and comprehensive method to unlock the power of online video and discusses topics like: How to make social media videos with just your smartphone The formula to creating contagious, compelling and viral content The scientific research underlying the author's approaches to social

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Book SynopsisThis is the ideal companion for those needing guidance when carrying out a research project in a management or a business-related subject. The text is succinct and concise, written with modular courses in mind for the reader to quickly gain an overall perspective of the fundamental areas and identify the key points that need to be addressed. This clear and practical book also covers the requirements of more general areas of business research and consultancy. New to this edition is a chapter devoted to the analysis of qualitative data - an area many students find they want to focus on. A new accompanying student website also gives practical guidance on some of the problems students face: assistance with writing a research proposal; the structure of a dissertation; collecting data - how much is enough; citing references; links to other resources.Dissertations and projects form an integral part of many MBA and degree programmes and this text is invaluable when tackling this area for the first time. The authors approach the research task in a step-by-step manner, covering areas such as data collection, observational methods, and data analysis.Table of ContentsIntroductionManaging your development as a managerIntroduction to research in managementManagement consultancy and researchThe consultancy research processOverview of data collection: approaches, methods and techniquesData collection: secondary dataData collection: observational researchData collection: experimental, quasi-experimental and action researchData collection: asking questionsAnalysing data: nature and purposeAnalysing qualitative dataActioning researchAppendicesActivity solutionsReference and further readingGlossary

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Book SynopsisLinda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers. In The Power of Nice, through their own experiences and the stories of other people and businesses, they demonstrate why, contrary to conventional wisdom, nice people finish first.The Power of Nice shows that ''nice'' companies have lower employee turnover, lower recruitment costs and higher productivity. Nice people live longer, are healthier and make more money. In today''s interconnected word, companies and people with a reputation for cooperation and fair play forge the kind of relationships that lead to bigger and better opportunities, both in business and in life.But being nice doesn''t mean being a push-over. In fact, nice may be the toughest four-letter word you''ll ever encounTrade ReviewThis little book will show you why women should run most corporations in America and maybe the entire country. Reading Nice will improve just about everything in your life and that's a promise * James Patterson *For my money, I would always rather make a deal with people I like who treat me well. If you want to discover the surprising power of nice, read this book. Memorise it. Use it. You'll be glad you did. * Donald Trump *Though a lively read, this is not a cutesy little bob-bon of a book. Well thought-out and crisply presented, it offers key principles, case studies and exercises to help make niceness habitual. * Publishers Weekly *

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Book SynopsisCreating civic will by engaging citizens on the toughest publicproblems helps break legislative and bureaucratic gridlock andrestores trust in public institutions. This book shows you how todo it. --The Honorable Federico Pena, U.S. Secretary ofTransportation The leaders who are most effective in addressing public issues arethose who have the credibility to bring together the right peopleto create visions and solve problems. Drawing on their extensiveresearch, as well as on the advice and guidance of the leadingscholars and practitioners in the field, David Chrislip and CarlLarson show how elected officials and other civic leaders cangenerate the civic will to break through legislative andbureaucratic gridlock, deal with complex issues, and engagefrustrated and angry citizens. They also describe how to design,initiate, and sustain a constructive, collaborative process. Thisgroundbreaking book provides insight and answers to the majorchallenges facing communities today.Trade Review"Collaborative Leadership is an extremely useful book.Collaboration is a hot topic of the day, but very few peopleunderstand the kind of leadership that will bring it about." --JohnW. Gardner, Miriam and Peter Haas Centennial Professor of PublicService, Stanford University "Successfully addressing today's complex public issues requires anew partnership between citizens and governments." --The HonorableFederico Pena, U.S. Secretary of TransportationTable of ContentsForeword. THE CASE FOR COLLABORATION. The Promise of Collaboration. The Challenge to Traditional Leadership. LEADERSHIP STRATEGIES FOR EFFECTIVE COLLABORATION. Discovering the Keys to Successful Collaboration: Lessons from theField. Setting the Stage for Success. Creating a Constituency for Change. Building and Sustaining Momentum. Producing Results That Matter. NEW VISIONS OF LEADERSHIP AND CIVIC ACTION. Skills for a New Kind of Leadership. A New Vision of Civic Action. Appendix A: The Research. Appendix B: Assessing Collaboration.

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Book SynopsisBuild teams that move mountains! Activity participants enjoy a simulated mountain adventure. In thisimaginary setting, they must arrive at consensus in order tosucceed, and they experience the magic of group power: synergy.Participants face fatigue, dehydration, an avalanche, and more.First, they make decisions on their own. Then, joining the group,they compare answers and attempt to agree on the best course ofaction. Participants will: * Listen closely to coworkers * Recognize the benefits of soliciting opinions * Understand the power of synergy . . . and much more! The leader and participants will have a perfect opportunity toexamine the impact of their interpersonal behaviors on one another,on the group''s effectiveness, and on the outcome of theiradventure. Every step in preparation, facilitation, and follow-upis carefully detailed in the Leader''s Manual. The Activity containsthe engaging simulation--every participant will need a copy. Table of ContentsStranded in the Himalayas 1 The Situtation 1 Your Task 2 Guideliness for Reaching Consensus 7 Group’s Task 8 Answers and Rationale 9

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Book SynopsisThis is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home.Table of ContentsIntroduction (Daniel Bowling and David A. Hoffman). 1. Bringing Peace into the Room: The Personal Qualities of the Mediator and Their Impact on the Mediation (Daniel Bowling and David A. Hoffman). 2. What Are the Personal Qualities of the Mediator? (Kenneth Cloke). 3. Unintentional Excellence: An Exploration of Mastery and Incompetence (Peter S. Adler). 4. Managing the Natural Energy of Conflict: Mediators, Tricksters, and the Constructive Uses of Deception (Robert D. Benjamin). 5. Trickster, Mediator’s Friend (Michelle LeBaron). 6. Emotionally Intelligent Mediation: Four Key Competencies (Marvin E. Johnson, Stewart Levine, and Lawrence R. Richard). 7. Paradoxes of Mediation (David A. Hoffman). 8. Mediation and the Culture of Healing (Lois Gold). 9. Creating Sacred Space: Toward a Second-Generation Dispute Resolution Practice (Sara Cobb). 10. The Personal Qualities of the Mediator: Taking Time for Reflection and Renewal (Jonathan W. Reitman, Esq.). 11. Style and the Family Mediator (Donald T. Saposnek). 12. Tears (David A. Hoffman). 13. Mindfulness Meditation and Mediation: Where the Transcendent Meets the Familiar (Daniel Bowling). Suggestions for Further Reading. Notes. The Contributors. Index.

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Book SynopsisManagement Skills contains the best thinking from the biggest names in business management on a wide range of subjects including leadership, shaping the work environment, change, communicating, hiring and motivating employees, leading teams, and much more. The author list of this invaluable resource reads like a who''s who of business management. This extraordinary collection features chapters from Robert R. Albright, David Batstone, Warren Bennis, Lee G. Bolman, Richaurd Camp, David R. Caruso, Terrene E. Deal, Christina A. Douglas, Peter Drucker, Deborah L. Duarte, Michael Finley, J. Davidson Frame, Bill George, T. George Harris, Todd D. Jick, Rosabeth Moss Kanter, James M. Kouzes, Edward E. Lawler III, Patrick Lencioni, Clinton O. Longenecker, David H. Maister, Marick F. Masters, Cynthia D. McCauley, Patrick J. McKenna, Henry Mintzberg, Dana M. Muir, David A. Nadler, Mark B. Nadler, Burt Nanus, Parker J. Palmer, Terry Pearce, Jeffrey Pfeffer, Barry Z. Posner, Robert E. Quinn, Table of ContentsPreface. Acknowledgments. Part One: What Makes a Great Manager? Chapter 1: Leadership Is Authenticity, Not Style (Bill George). Chapter 2: Credibility Is the Foundation of Leadership (James M. Kouzes, Barry Z. Posner). Chapter 3: Management vs. Leadership (Warren Bennis, Burt Nanus). Chapter 4: Rounding Out the Manager’s Job (Henry Mintzberg). Chapter 5: The New Managerial Work (Rosabeth Moss Kanter). Chapter 6: The Postcapitalist Executive: An Interview with Peter F. Drucker (T George Harris). Part Two: Creating and Shaping the Work Environment. Chapter 7: Seven Practices of Successful Organizations (Jeffrey Pfeffer). Chapter 8: Hire the Right People (Edward E. Lawler III). Chapter 9: Managing the Interview Process (Richaurd Camp, Mary E. Vielhaber, Jack L. Simonetti). Chapter 10: Employment Law from a Manager’s Perspective (Dana M. Muir). Chapter 11: Pick Relevant Metrics (Douglas K. Smith). Chapter 12: How Change Really Comes About (Rosabeth Moss Kanter, Barry A. Stein, Todd D. Jick). Chapter 13: Learning to Lead Change: The New Principles for CEOs and Companies (David A. Nadler, with Mark B. Nadler). Part Three: Communicating, Leading, and Motivating People. Chapter 14: The Manager as Politician (Lee G. Bolman, Terrence E. Deal). Chapter 15: Artful Listening (Steven B. Sample). Chapter 16: Establish Competence and Build Trust (Terry Pearce). Chapter 17: Read People: Identifying Emotions (David R. Caruso, Peter Salovey). Chapter 18: The Seven Essentials of Encouraging (James M. Kouzes, Barry Z. Posner). Chapter 19: Motivating and Satisfying Excellent Individuals (Edward E. Lawler III). Chapter 20: How to Give Feedback (Harvey Robbins, Michael Finley). Chapter 21: Developmental Relationships (Cynthia D. McCauley, Christina A. Douglas). Part Four: Getting the Work Done. Chapter 22: The Call for Results (Clinton O. Longenecker, Jack L. Simonetti). Chapter 23: Operating Within the Realities of Organizational Life (J. Davidson Frame). Chapter 24: Solving the Problem of Bad Meetings (Patrick Lencioni). Chapter 25: Politically Astute Negotiating (Kathleen Kelley Reardon). Chapter 26: Deal with Your Crises (Patrick J. McKenna, David H. Maister). Part Five: Leading Complex Organizational Processes. Chapter 27: Dealing with Conflict (Marick F. Masters, Robert R. Albright). Chapter 28: Overcoming the Five Dysfunctions of a Team (Patrick Lencioni). Chapter 29: Myths and Realities of Leading Virtual Teams (Deborah L. Duarte, Nancy Tennant Snyder). Chapter 30: Building Companies Where Innovation Is a Way of Life (Robert I. Sutton). Part Six: Sustaining the Great Manager. Chapter 31: Leading from Within (Parker J. Palmer). Chapter 32: Reflective Action (Robert E. Quinn). Chapter 33: From Success to Significance (David Batstone). Chapter 34: If Not Me, Then Who? If Not Now, When? (Bill George). Notes and References. Name Index. Subject Index. On-line instructor’s guide available at www.wiley.com/college/jbreaders.

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Book SynopsisThe Wizard and the Warrior gives leaders the insight and courage they need to take risks on behalf of values they cherish and the people they guide. Great leaders must act both as wizard, calling on imagination, creativity, meaning, and magic, and as warrior, mobilizing strength, courage, and willingness to fight as necessary to fulfill their mission. Best-selling authors Lee Bolman and Terrence Deal present the defining moments and experiences of exemplary leaders such as Carly Fiorina, Thomas Keller (head chef of French Laundry), David Neeleman (CEO of Jet Blue), Mary Kay Ash, Warren Buffet, Anne Mulcahy, and Abraham Lincolnall of whom have wrested with their own inner warrior and wizard. These engaging, realistic case studies are followed by commentaries that will raise questions and suggest possibilities without rushing to resolution or simple answers.Table of ContentsPART ONE. CONFRONTING THE WIZARD AND WARRIOR WITHIN. 1. Light and Shadow: Richard Nixon and Mother Teresa. 2. Assessing Your Inner Wizard and Warrior. PART TWO. TOXIC, RELENTLESS, AND PRINCIPLED WARRIORS. 3. The Toxic Warrior. 4. The Relentless Warrior. 5. The Principled Warrior. PART THREE. THE WARRIOR PATH. 6. Warrior Heart. 7. Warrior Mind. 8. Warrior Skill. 9. Warrior Weapons. PART FOUR. WIZARD ROLES: AUTHENTIC, WANNABE, AND HARMFUL. 10. The Authentic Wizard. 11. The Wannabe Wizard. 12. The Harmful Wizard. PART FIVE. WIZARDS AT WORK. 13. The Wizard's Odyssey. 14. Summoning the Spirit. PART SIX. THE LEADER'S JOURNEY: FUSING WARRIOR AND WIZARD. 15. Personal Journey: The Ninja and the Samurai. 16. Learning to Lead: The Genesis and Rebirth of IBM. 17. Leading With Courage and Faith: Joan of Arc. 18. Creative Confrontation: Willem "Tex" Gunning. 19. Promoting the Dream: Martin Luther King Jr.. 20. Enhancing the Wizard and Warrior Within. 21. The Sword and the Wand. Notes. Acknowledgments. The Authors. Index.

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Book SynopsisUsing a fictional story followed by thorough analysis of the seven keys to great board governance and effectiveness, The Imperfect Board Member helps board members and CEOs work more effectively and avoid the problems that have plagued companies like Enron and WorldCom.Trade Review"Brown delivers a creative analogy that can be applied to both the corporate and nonprofit arenas. Anyone who leads boards or serves as a member of a board should sit up and take notice of this wonderful book." (www.charitychannel.com, October 2008)Table of ContentsForeword, Patrick Lencioni ix Introduction: Boards Matter xiii 1 On the Edge 1 2 A Glimmer of Hope 15 3 The Secret Formula 27 4 The Enemy Within 43 5 Unraveling From the Inside 57 6 Rebuilding From the Ground Up 71 7 One STEP FORWARD, Two STEPS BACK 83 8 Expect More 93 9 Catching the Wind 107 10 Uncovering the Gem 119 11 Breakthrough 139 12 The Big Day 149 Afterword: Making Application 157 Recommended Reading on Governance 193 Notes 195 Acknowledgments 199 The Author 203

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Book SynopsisBusiness Challenging Business Ethics: New Instruments for Coping with Diversity in International Business.- In Search of Instruments. Business and Ethics Halfway.- Business Ethics Auditing More Than a Stakeholder's Toy.- Is It Ethical to Use Ethics as Strategy?.- Coercion, Guidance and Mercifulness: The Different Influences of Ethics Programs on Decision-Making.- Communicating about Ethics with Small Firms: Experiences from the U.K. and Spain.- Corporate Communication and Impression Management New Perspectives Why Companies Engage in Corporate Social Reporting.- The Dialogical Turn of Public Relation Ethics.- Values in Decision-Making Processes: Systematic Structures of J. Habermas and N. Luhmann for the Appreciation of Responsibility in Leadership.- Cross-Cultural Methodological Issues in Ethical Research.- Managing Cross Cultural Business Ethics.- International Enterprises and Trade Unions.- An Ethics of Care or an Ethics of Justice.- The Limits of Shareholder Value.- Ethical Business and Investment: A Model for Business and Society.- Reasons To Be Ethical: Self-Interest and Ethical Business.- The Spanish Code for Good Corporate Governance (Olivencia Report): An Ethical Analysis.- The Cultural Dimension of Codes of Corporate Governance: A Focus on the Olivencia Report.- Innovation and Ethics Ethical Considerations in the Innovation Business.- Human Rights and Business Ethics: Fashioning a New Social Contract.Table of ContentsBusiness Challenging Business Ethics: New Instruments for Coping with Diversity in International Business; J. Sójka, J. Wempe. In Search of Instruments. Business and Ethics Halfway; H.J.L. van Luijk. Business Ethics Auditing - More Than a Stakeholder's Toy; J. Rosthorn. Is It Ethical to Use Ethics as Strategy? B.W. Husted, D.B. Allen. Coercion, Guidance and Mercifulness: The Different Influences of Ethics Programs on Decision-Making; A. Nijhof, et al. Communicating about Ethics with Small Firms: Experiences from the U.K. and Spain; L.J. Spence, J.F. Lozano. Corporate Communication and Impression Management - New Perspectives Why Companies Engage in Corporate Social Reporting; R. Hooghiemstra. The Dialogical Turn of Public Relation Ethics; R. van Es, T.L. Meijlink. Values in Decision-Making Processes: Systematic Structures of J. Habermas and N. Luhmann for the Appreciation of Responsibility in Leadership; E. Schnebel. Cross-Cultural Methodological Issues in Ethical Research; G. McDonald. Managing Cross Cultural Business Ethics; C.J. Moon, P. Woolliams. International Enterprises and Trade Unions; M. Meel, M. Saat. An Ethics of Care or an Ethics of Justice; W. French, A. Weis. The Limits of Shareholder Value; P. Koslowski. Ethical Business and Investment: A Model for Business and Society; R. Spiller. Reasons To Be Ethical: Self-Interest and Ethical Business; J. Kaler. The Spanish Code for Good Corporate Governance (Olivencia Report): An Ethical Analysis; J.F. Lozano. The Cultural Dimension of Codes of Corporate Governance: A Focus on the Olivencia Report; A.J.G. Sison. Innovation and Ethics Ethical Considerations in the Innovation Business; Y. Fassin. Human Rights and Business Ethics: Fashioning a New Social Contract; W. Cragg.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book Synopsis

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Book Synopsis

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Book SynopsisWhether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal.Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains in detail the disciplinary process and provides ready-to-use documents that eliminate stress and second-guessing about what to do and say.In 101 Sample Write-Ups for Documenting Employee Performance Problems, Falcone includes expertly crafted, easily customizable write-ups that address: sexual harassment, absenteeism, insubordination, drug or alcohol abuse, substandard work, email and phone misuse, teamwork issues, managerial misconduct, confidentiality breaches, social media abuse, and more! With each sample document also including a performance improvement plan, outcomes and consequences, and a section of employee rebuttal, it’s easy to see why this guide makes life for managers and HR personnel significantly easier when it comes to addressing employee performance issues.Table of Contents Introduction 1 Part I: Mastering the Write-Up Tool 5 CHAPTER 1 Progressive Discipline and Its Legal Considerations 7 CHAPTER 2 Disciplinary Levels, Subjects, and Prior Notifications 17 CHAPTER 3 Incident Descriptions and Performance Improvement Plans 33 CHAPTER 4 Consequences, Rebuttals, and Employee Acknowledgments 43 CHAPTER 5 Commonly Asked Questions and Practical Answers to Tricky Employee Relations Issues 57 CHAPTER 6 About the 101 Sample Write-Ups 79 Part II: Disciplining the Probationary Employee 83 #1--3 Disciplining the Probationary Employee 85 #4--6 Disciplining the Probationary Employee: Extending the Length of Probation 95 #7--9 Performance Problems That Arise Right After the New Hire's Probationary Period Ends 104 Part III: Policy and Procedure Violations 113 #10 Inappropriate Interviewing Questions 115 #11, 12 Failure to Follow Departmental Policies and Procedures 118 #13 Excessive Personal Telephone Calls 124 #14 Software Piracy (Unauthorized Installation) 127 #15 Unauthorized Use of Company Equipment, Time, Materials, or Facilities 130 Bonus Sample--Lost Equipment 133 #16 Unauthorized Removal of Company Files 136 Bonus Sample--Employee Time Card Falsification 139 #17 Leaving the Work Site During a Regularly Scheduled Shift 143 #18 Working Unauthorized Overtime 146 #19 Disclosure of Confidential Information About the Company or Its Customers 149 #20 Failure to Follow Company Dress Code 152 #21 Smoking on Company Grounds 155 #22 Unauthorized Release of References to Prospective Employers 158 #23 Email Misuse (Nonwork-Related Usage) 161 Bonus Sample--Email Misuse (Racially Influenced and Distasteful Messaging) 165 Bonus Sample--Personal Cell Phone Use 168 #24 Off-Duty Conduct and "Moonlighting" 171 Part IV: Performance Transgressions 175 #25--31 Substandard Work Performance 177 #32 Substandard Customer Service 201 #33, 34 Safety Infractions 204 #35 Lack of Sales Production 210 Bonus Sample--Substandard Sales Performance (Extension of Final Written Warning) 213 #36, 37 Unwillingness to Perform Properly Assigned Work 217 #38 Recurring Negligence and Thoughtlessness 223 Bonus Sample: Improper Cash Handling (Dual Custody Violation) 226 #39, 40 Acts Resulting in Loss to the Employer 230 #41, 42 Slow or Inefficient Production 237 #43, 44 Failure to Observe Working Schedule, Including Rest and Lunch Periods 243 #45 Sleeping on the Job (Written Warning) 249 Bonus Sample--Sleeping on the Job (Final Written Warning) 252 #46 Failure to Learn New Material During Training 255 Bonus Sample--Failure to Retain Information After Training 259 #47 High Error Factor and Scrap Rate 263 #48 Falsification of Employer Records 266 #49, 50 Lack of Communication with Supervisor 269 Bonus Sample--VP-Level Substandard Performance and Conduct 275 Bonus Sample--Unacceptable Skip-Level Findings (Director Level) 279 Bonus Sample--Substandard Project Management (Director Level) 283 Part V: Behavior and Conduct Infractions 287 #51 Profane Language in the Workplace and Insubordination 289 #52 Poor Attitude 293 #53 Insubordination 296 #54, 55 Insubordination and Substandard Work Performance 299 #56, 57 Misconduct, Fighting, and Horseplay 305 58--61 Sexual Harassment 311 #62 Creating an Intimidating Work Environment 323 Bonus Sample--Social Media Cyberbullying 326 #63 Veiled or Direct Threats of Violence 329 #64--66 Antagonistic Behavior Toward a Coworker 332 #67 Managerial Retaliation 341 #68--70 Intoxication During Work Hours 345 #71 Drug-Related Impairment During Work Hours 356 Bonus Sample--Failure to Disclose Coworker Inebriation 360 #72 Misuse of Power and Office 363 #73 Union Steward Abuse 366 #74 Character Assassination and Defamation 369 Bonus Sample--"Locker Room" Banter 372 Part VI: Absenteeism and Tardiness 375 Caution Regarding Restrictions Related to Disciplining or Terminating Employees for Attendance and Tardiness 377 #75 Excessive, Unscheduled Absence: "No Fault" System 379 #76, 77 Excessive, Unscheduled Absence 382 #78, 79 Pattern of Excessive, Unscheduled Absence 388 #80 Excessive, Unscheduled Absence: "Excuse-Based" System 397 #81--83 Excessive Tardiness 400 Bonus Sample--FMLA Abuse: Failure to Provide Appropriate Medical Documentation 409 Bonus Sample--FMLA Abuse: Failure to Follow the Terms of the Medical Certification 413 Bonus Sample--FMLA Abuse: Failure to Consult HR Regarding Leave Request 418 Bonus Sample--Failure to Engage in the ADA Interactive Process 422 Part VII: Termination Notices 427 #84, 85 Discharge for Cause: Substandard Performance 429 #86 Employee Fails to Report to Work on First Day; Company Rescinds Its Employment Offer 431 #87 Summary Discharge: Falsification of Company Records 432 #88 Summary Discharge: Employee Time Card Fraud 433 Bonus Sample--Supervisory Time Card Manipulation 434 #89 Summary Discharge: Loss of Current Weapons License 435 #90 Summary Discharge: Possession, Sale, or Being Under the Influence of Alcohol or Illegal Substances 436 Bonus Sample--Medical Marijuana Misuse 437 #91 Summary Discharge: Failure to Pass Certification Exam 438 #92 Summary Discharge: Terminating an Employee Without Corporate Approval 439 #93 Summary Discharge: Misconduct at Company Holiday Party 440 #94 Summary Discharge: Threatening a Coworker with Bodily Harm 441 #95 Summary Discharge: Terminating the Probationary Employee 442 #96 Letter Confirming Acceptance of an Employee's Verbal Resignation 443 #97 Summary Discharge: Acceptance of Gratuities 444 #98 Summary Discharge: Insubordination (Inappropriate and Undermining Behavior) 445 Bonus Sample--Insubordination (Violent Employee Reaction) 446 Bonus Sample--Social Media Misuse 447 #99 Secretarial Layoff: No Severance 448 #100 Director-Level Layoff, Including Severance Package, Outplacement, and Appropriate Legal Release 449 #101 Job Abandonment 454 Index 455 Selected Additional Titles from the Society for Human Resources Management (SHRM®) 461

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Book SynopsisMarketing is shrouded in arcane mystery and buzzwords. It frightens many and bewilders others. Yet every business, from the hand-car-wash by the side of the road, to the world's most famous brands, engage in marketing every single day. This is an essential, reliable, speedy and up to date guide to the most robust and important concepts in marketing. This book shows you how to understand and do marketing without having to study a degree or a diploma in it. Along the way it shows you what has been learned about marketing over the centuries, what experts can teach us that we can use ourselves, how marketing has changed in our new digital' world, and how to avoid classic mistakes. In short, this is all you need to know about marketing. Introduction - Marketing: the world's second oldest business activityChapter 1 - The Product. Chapter 2 - The Marketing Strategy and the Marketing PlanChapter 3 - Your Customers. Chapter 4 - Pricing and PromotionChapter 5 - Placement or DistributioTrade Reviewan informative guide to marketing that covers a range of issues. (EN Magazine, August 2011). An excellent introduction to the key concepts of marketing The MarketTable of ContentsIntroduction 1 1 – The Customers 11 2 – The Product 37 3 – The Market 73 4 – Branding 105 5 – Communicating 135 6 – Price and Place 175 7 – Strategy, Planning and Tactics 209 8 – The Third Age of Marketing 233 Conclusion 257 Acknowledgements 259 Index 261

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Book SynopsisData is a must-have for any business looking to thrive. So is having leadership who ''get'' data and use it to support their decision-making.But how do you embed the use of data and analytics across your organisation so they truly support every process end-to-end?Becoming data literate in this way is a journey that involves vision, strategy, value creation, culture and data foundations. With an evidence-based framework to guide you, this book lays out a roadmap to ensure you get where you need to go.

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Book SynopsisOffers managers new tools to deal with the tough problems businesses face today. Reveals how analyzing the ethical dimensions of problems actually offers competitive advantages. Offers illustrative case examples from internally recognized companies showing that high ethics and high profits go hand in hand--and identifies the factors responsible for these companies' success.Table of ContentsPart One: The Ethical Core of Hard Problems 1. The Competitive Advantage of Ethics-Based Thinking 2. Uncovering and Taking Control of Organizational GroundRules Part Two: Tackling Hard Problems 3. Breaking the Gridlock of Competing Interests 4. Knowing Who Really Counts in Difficult Decisions 5. Why Managing for the Long Run Is the Wrong Strategy 6. Resolving Conflicts Between Business Ethics and PublicAffairs 7. Why Organizations Should Have Weak Cultures and StrongEthics 8. Make-or-Break Factors in Organizational Success: Purpose,Responsibility, Creativity Part Three: Managing Ahead of the Curve Confronting New Threats to Business The Thinking Manager's Toolbox Lessons from High-Profit, High Ethics Companies: An AgAnda forManagerial Action

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Book Synopsis

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Book Synopsis

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