Production and quality control management Books
Wiley Quick Response Managing the Supply Chain to Meet
Book SynopsisThe rapid growth of consumerism has industry across all sectors scrambling to meet consumer demands and rapid shifts in consumer attitudes. The authors have put forward a system of coping with this level of demand called "Quick Response".Table of ContentsTHE BUSINESS WORLD. A New Environment. New Forces. New Thinking. QUICK RESPONSE WITHIN THE ORGANIZATION. Quick Response: Origins, Status and Outlook. Quick Response Applications. Quick Response Implementation. SUPPLY PIPELINE MODELING. Simulation Studies. The Sourcing Simulator. Retail Sourcing and Performance. The Manufacturing Model. RESEARCH DIRECTIONS. Research Directions. List of Acronyms. Bibliography. Index.
£54.15
John Wiley and Sons Ltd The Marketing Blueprint
Book SynopsisThis book presents a comprehensive but concise introduction to both the strategic and the operational aspects of marketing and provides the reader with a thorough understanding of the key principles.Table of Contents1. Marketing: An Overview. 2. Marketing Strategy and Planning. 3. Information for Marketing Decisions. 4. Understanding the Marketing Environment. 5. Understanding Buyer Behaviour. 6. Market Segmentation. 7. Market Targeting. 8. Market Positioning. 9. Managing the Marketing Mix. 10. Product Decisions. 11. Pricing Decisions. 12. Promotion Decisions. 13. Place Decisions. 14. Implementing Marketing Strategy. Suggestions for Further Reading. References. Index.
£22.94
John Wiley and Sons Ltd European Logistics
Book SynopsisBased on five years fieldwork it is a timely analysis of the current status of logistics and its future role in European business.Trade Review'in terms of its breadth, authority and readability ... Cooper, Browne and Peters is by far the best.' -- International Journal of Distribution and Logistics Management ' ... warmly recommended.' -- Overseas TradeTable of ContentsAcknowledgements. List of Abbreviations. 1. Introduction. 2. European Logistics in Context. PART 1 DEMAND-SIDE LOGISTICS. 3. European Manufacturing. 4. Innovation in Manufacturing Logistics. 5. European Retailing. 6. Innovation in Retail Logistics. 7. Improving Logistics Efficiency. PART 2 SUPPLY-SIDE LOGISTICS. 8. Logistic as a Business. 9. Patterns of Logistics Services. 10. The Rise of the Mega-Carrier. 11. Information Technology: Competitive Advantage or Necessity?. PART 3 THE FUTURE. 12. Will Transport Prices Fall?. 13. Green Logistics. 14. Into the Twenty-First Century. Notes. References. Glossary. Index.
£34.39
John Wiley and Sons Ltd Operations Management
Book Synopsis* Provides a user--friendly approach to operations management. * Comprehensive coverage of the key issues in operations management, eg Business Process Re--engineering, Quality, JIT and Manufacturing Planning and Control. * Includes a useful resource section including case studies, journal articles etc. .Table of Contents1. Introduction to Operations Management. 2. Product Planning & Positioning. 3. Process Design. 4. Managing Demand and Materials. 5. Project Management. 6. Quality Management. 7. Productivity Methods and Measurements. 8. Scheduling and Capacity. 9. Time Based Operations. Resources.
£29.74
John Wiley and Sons Ltd Man Bus Imp Qua
Book Synopsis* Provides students and managers with a complete overview of all the business. * Improvement techniques presently used internationally. * Based on widespread research involving the collaboration of 18 organisations on 31 manufacturing sites in the UK, US and Europe.Table of ContentsPreface. 1. The Role of Tools and Techniques in Total Quality Management. 2. Tools and Techniques: An Introduction. 3. Difficulties Encountered in the Use of Tools and Techniques. 4. Key Influences on the Use of Quality Management Tools and Techniques. 5. Implications for Education and Training. 6. An Overview of Common Tools. 7. An Overview of Common Techniques. 8. Tools and Techniques: An Assessment Methodology. References. Index.
£60.29
Harvard University Press Assessing Child Survival Programs in Developing
Book SynopsisAssessing Child Survival Programs in Developing Countries provides local health system managers with basic principles for rapid precise program monitoring and evaluation in difficult tropical conditions.
£11.35
John Wiley & Sons Inc Quality and Safety In Anaesthesia
Book SynopsisRelates the process of quality assurance to the drive to improve the quality of anaesthetic practice. This book addresses aspects such as risk management, resource management, standards and postgraduate training, critical incidents and human error, and, use of computers. It is intended for those working in anaesthetic departments.
£44.60
Kogan Page Ltd Logistics Supply Chain and Operations Management
Book SynopsisProfessor David B. Grant was Professor of Logistics at Hull University Business School. He has over 175 publications and was on the editorial boards of numerous journals.Table of Contents Chapter - 01: Foreword by Martin Christopher; Chapter - 02: Introduction by David B. Grant; Chapter - 03: Part 1 - Editor’s Introduction to the Operations Management Cases; Chapter - 04: The Nuclear Effect of Computer Malware by Lucian Tipi; Chapter - 05: Real World Effects of Cyber Attacks by Lucian Tipi; Chapter - 06: Jewelry Design and Manufacture Operations by Brian Lawrence; Chapter - 07: Sustainability in the Hotel Industry by Arvind Upadhyay, Francesco Pomponi and Céline Vadam; Chapter - 08: The Closure of a Bank Department by Brian Lawrence; Chapter - 09: Demand Covering and Service Level Estimation in Public Services Planning by Mike Simpson and Andrea Genovese; Chapter - 10: Job Shop Layout at Jones Medical Laboratories by Mike Simpson and Andrea Genovese; Chapter - 11: Monument Engineering Ltd by Mike Simpson and Andrea Genovese; Chapter - 12: The Mortgage Advisor by Mike Simpson and Andrea Genovese; Chapter - 13: SABE Tractors by Mike Simpson and Andrea Genovese; Chapter - 14: Lawnmower Engines Ltd, Variable Costs, Break-even Points and Profit by Mike Simpson and Andrea Genovese; Chapter - 15: Make or Buy Decisions at Sports Co. Ltd by Mike Simpson and Andrea Genovese; Chapter - 16: Using Operational Research to Calculate the Cost of Quality by Mike Simpson and Andrea Genovese; Chapter - 17: The Use of Deseasonalisation Techniques in Demand Forecasting by Mike Simpson and Andrea Genovese; Chapter - 18: Part 2 - Editor’s Introduction to the Logistics and Supply Chain Management Cases Chapter - 19: The Maintenance Stores Dilemma by Gwynne Richards; Chapter - 20: Communication in Business Practice by Xia Zhu; Chapter - 21: Collaborative Distribution Considering Economic and Environmental Performance by Vahid Mirzabeiki; Chapter - 22: Data Sharing Between Supply Chain Actors by Vahid Mirzabeiki; Chapter - 23: Supply Chain Design for e-Retailing Companies by Vahid Mirzabeiki; Chapter - 24: Delays Entering a Container Port by Brian Lawrence; Chapter - 25: Drivers and Barriers in Implementing Information Management Systems in European Micro Enterprises by Francesco Pomponi, Lorenzo Coccia, Arvind Upadhyay; Chapter - 26: Growth Strategies of Logistics Service Providers by Nigel Caldwell and Christian Konig; Chapter - 27: Managing Sustainability in the Fashion Supply Chain by Piyya Muhammad Rafi-Ul-Shan, Patsy Perry and David Grant; Chapter - 28: Supply Chain Dreams and Nightmares by Gerard Chick; Chapter - 29: Uncertainty, Disruption and Resilience by Brian Lawrence; Chapter - 30: Supply Chain Management and Return on Total Net Assets by Simon Templar; Chapter - 31: Managing Workers’ Interests Across Global Supply Chain Networks by Patsy Perry and Mohamed Abdel-Wahab; Chapter - 32: Honda of America’s Emphasis on Strategic Cost Management by Gerard Chick; Chapter - 33: The Transportation Problem by Mike Simpson and Andrea Genovese;
£144.00
Kogan Page Ltd Systems for Manufacturing Excellence
Book SynopsisNick Rich is Professor of Operations Management at Swansea School of Management. He teaches Socio-Technical Systems Design. Nick Rich is a Fellow at Toyota Motor Corporation of Japan.Mohamed Afy-Shararah is an industrial engineer experienced in the manufacturing and distribution sectors. He was awarded his doctorate in strategic operations management and received formal training at the Toyota Lean Management Centre.Table of Contents Chapter - 01: Operational excellence; Chapter - 02: The real issues and DNA of winning organizations; Chapter - 03: Socio-technical systems and their design; Chapter - 04: High performing organizations (six sigma and lean); Chapter - 05: TPM and maintaining (reliability focused and OEE-based flow improvement); Chapter - 06: Highly reliable organizations (organizational level pre-occupations); Chapter - 07: Operations management by design of new processes; Chapter - 08: The safety case; Chapter - 09: Improving processes and the sustainability of improvement; Chapter - 10: The new agenda for change; Chapter - 11: Conclusions
£41.99
John Wiley & Sons Inc Leading Geeks How to Manage and Lead People Who
Book SynopsisWinner of the 2003 Financial Times Germany/getAbstract Business & Finance Book Award Leading Geeks challenges the conventional wisdom that leadership methods are universal and gives executives and managers the understanding they need to manage and lead the technologists on whom they have become so dependent. This much-needed book? written in nontechnical language by Paul Glen, a highly acclaimed management consultant? gives clear directions on how to effectively lead these brilliant yet notoriously resistant-to-being-managed knowledge workers. Glen not only provides proven management strategies but also background on why traditional approaches often don''t work with geeks. Leading Geeks describes the beliefs and behavior of geeks, their group dynamics, and the unique nature of technical work. It also offers a unique twelve-part model that explains how knowledge workers deliver value to an organization.Trade ReviewTechnology has so clearly woven itself into the fabric of business culture that publishing Glen's book on how to manage the people who produce high tech makes perfect sense. The author, founder of a consulting firm specializing in IT organizations, assumes that "geeks" are not everyday people, and draws on his experience to present clear and simple techniques for employers to not just get what they need out of tech workers but to become the kind of managers who will mesh well with this new kind of employee. Glen's insight is to treat high technology as a creative product produced by temperamental people who are a cross between artists and professionals. This view stems from the ambiguity of "geekwork" and the fact that geeks usually know more about what they do than do their managers. Though Glen doesn't advocate turning the factories over to the workers, his aim is to make managers more effective by teaching them about the people they lead, not by giving them tools to bend employees to their will. He does an excellent job of enumerating geek characteristics and the context in which geekwork takes place, providing ample material on what works with geeks and what doesn't, such as "intrinsic" or "extrinsic" motivators, and valuable advice, like "never underestimate the power of free food." Though it doesn't contain much new material, Glen's easily readable book will prove exceptionally useful for managers who feel left behind by the pace of technology or bosses seeking to better understand their information age employees. (Nov.) (Publishers Weekly, October 21, 2002) "Winner of the 2003 Financial Times Germany and getAbstract Award for best book on business leadership"Table of ContentsEditor’s Note xiWarren Bennis Foreword xiiiDavid H. Maister Introduction xv Acknowledgments xxi Overview: The Challenge of Geeks 1 1. Geeks, Leadership, and Geek Leadership 3 Part One: The Context of Geek Leadership 19 2. The Essential Geek 27 3. Groups of Geeks 44 4. The Nature of Geekwork 57 5. Performing Geekwork 74 Part Two: The Content of Geek Leadership 97 6. Nurturing Motivation 103 7. Providing Internal Facilitation 122 8. Furnishing External Representation 142 9. Managing Ambiguity 158 10. Selecting and Organizing Geekwork 179 11. Uniting Geeks and Geekwork 197 Conclusion: Harmonizing Context and Content 219 12. How Geek Leaders Lead 221 Appendix: Models and Lists 235 Notes 241 References 243 The Author 247 Index 249
£17.84
John Wiley & Sons Inc Guidelines for Chemical Reactivity Evaluation and
Book SynopsisDrawn from international sources, this book provides principles and strategies for the evaluation of chemical reactions, and for using this information in process design and management, and places special emphasis on the use of state-of-the-art technology in theory, testing methods, and applications in design and operations.Table of ContentsList of Tables. List of Figures. Preface. Acknowledgments. Glossary. List of Symbols. Chapter 1. Introduction. 1.1. General. 1.2. Chemical Reactivity. 1.3. Detonations, Deflagrations, and Runaways. 1.4. Assessment and Testing Strategies. Chapter 2. Identification of Hazardous Chemical Reactivity. 2.1. Summary/Strategy. 2.1.1. Introduction. 2.1.2. Hazard Identification Strategy. 2.1.3. Exothermic Reactions. 2.1.4. Experimental Thermal and Reactivity Measurements. 2.1.5. Test Strategies. 2.1.6. Overview of Thermal Stability Test methods. 2.1.7. Examples of Interpretation and Application of Test Data. 2.2. Technical Section. 2.2.2. Identification of High Energy Substances. 2.2.3. Hazard Prediction by Thermodynamic Calculations. 2.2.3.1. Oxygen Balance. 2.2.3.2. Calculation of the Reaction Enthalpy. 2.2.3.3. Application of Computer Programs. 2.2.4. Instability/Incompatibility Factors. 2.2.4.1. Factors Influencing Stability. 2.2.4.2. Redox Systems. 2.2.4.3. Reactions with Water. 2.2.4.4. Reactions between Halogenated Hydrocarbons and Metals. 2.3. Practical Testing. 2.3.1. Screening Tests. 2.3.1.1. Thermal Analysis. 2.3.1.2. Isoperibolic Calorimetry. 2.3.2. Thermal Stability and Runaway Testing. 2.3.2.1. Isothermal Storage Tests. 2.3.2.2. Dewar Flask Testing and Adiabatic Storage Tests. 2.3.2.3. Accelerating Rate Calorimeter (ARC). 2.3.2.4. Stability Tests for Powders. 2.3.3. Explosibility Testing. 2.3.3.1.Detonation Testing. 2.3.3.2. Deflagration Testing and Autoclave Testing. 2.3.3.3. Mechanical Sensitivity Testing. 2.3.3.4. Sensitivity to heating Under Confinement. 2.3.4. Reactivity Testing. 2.3.4.1. Pyrophoric Properties. 2.3.4.2. Reactivity with Water. 2.3.4.3. Oxidizing Properties. 2.3.5. Flammability Testing. Chapter 3. Chemical Reactivity Considerations in Process/Reactor Design and Operation. 3.1. Introduction. 3.1.1. Thermal Hazards: Identification and Analysis. 3.1.1.1. Cause, Definition, and Prevention of a Runaway. 3.1.1.2. Some Simple Rules for Inherent Safety. 3.1.1.3. Strategy for Inherent Safety in Design and Operation. 3.1.1.4. Equipment to be Used for the Analysis of Hazards. 3.2. Reactor, Heat and Mass Balance Considerations. 3.2.1. Heat and Mass Balances, Kinetics, and Reaction Stability. 3.2.1.1. Adiabatic Temperature Rise. 3.2.1.2. The Reaction. 3.2.1.3. Reaction Rate. 3.2.1.4. Reaction Rate Constant. 3.2.1.5. Concentration of Reactants. 3.2.1.6. Effect of Surrounding Temperature on Stability. 3.2.1.7. Effect of Agitation and Surface Fouling on Stability. 3.2.1.8. Mass Balance. 3.2.2. Choice of Reactor. 3.2.3. Heat Transfer. 3.2.3.1. Heat Transfer in Nonagitated Vessels. 3.2.3.2. Heat Transfer in Agitated Vessels. 3.3. Acquisition and Use of Process Design data. 3.3.1. Introduction. 3.3.2. Bench-Scale Equipment for Batch/Tank Reactors. 3.3.2.1. Reaction Calorimeter (RC1). 3.3.2.2. Contalab. 3.3.2.3. CPA ThermoMetric Instruments. 3.3.2.4. Quantitative Reaction Calorimeter. 3.3.2.5. Specialized Rectors. 3.3.2.6. Vent Size Package (VSP). 3.3.2.7. Reactive System Screening Tool (RSST). 3.3.3. Process Safety for Reactive Systems. 3.3.3.1. Test Plan. 3.3.3.2. System Under Investigation. 3.3.3.3. Test Results. 3.3.3.4. Malfunction and Process Deviation Testing. 3.3.3.5. Pressure Effect. 3.3.3.6. Results from the ARC, RSST, and VSP. 3.3.4. Scale-up and Pilot Plants. 3.3.4.1. General Remarks. 3.3.4.2. Chemical Kinetics. 3.3.4.3. Mass Transfer/Mixing. 3.3.4.4. Heat Transfer. 3.3.4.5. Self-Heating. 3.3.4.6. Scale-Up of Accelerating Rate Calorimeter (ARC) Results. 3.3.4.7. Scale-Up of Vent Size Package (VSP) Results. 3.3.5. Process Design Applications. 3.3.5.1. Batch and Semi-Batch Processing Plants. 3.3.5.2. An Example Involving Peroxides. 3.3.5.3. An Example Involving a Continuous Nitration. 3.3.5.4. A Self-Heating Example. 3.3.5.5. Batch-to-Continuous Example 3.3.5.6. Integrated Relief Evaluation. 3.3.6. Storage and Handling. 3.3.6.1. Scale-Up Example for Storage. 3.3.6.2. Peroxides. 3.3.6.3. Passive Means to Prevent Explosions. 3.3.7. Dryers and Filters. 3.4. Protective Measures. 3.4.1. Containment. 3.4.1.1. Introduction. 3.4.1.2. Determination of Gas-Vapor Release. 3.4.1.3. Laboratory Scale. 3.4.1.4. Full-Scale Example. 3.4.2. Instrumentation and Detection of Runaways. 3.4.2.1. Methods of On-Line Detection. 3.4.2.2. Methods of Noise Suppression. 3.4.3. Mitigation Measures. 3.4.3.1. Reaction Quenching Methods. 3.4.3.2. An Example Involving a Sulfonation. 3.4.3.3. Relief Disposal. 3.4.3.4. Dispersion, Flaring, Scrubbing, and Containment. 3.4.3.5. Venting. Chapter 4. Management of Chemical Process Safety. 4.1. Hazard Identification and Quantification. 4.2. Hazard Evaluation Procedures. 4.3. Chemical Process Safety Management. 4.4. Future Trends. References. References Cited. Selected Additional Readings. Index.
£116.96
John Wiley & Sons Inc Tools for Making Acute Risk Decisions With
Book SynopsisPresents a range of decision aids for risk analysts and decision makers in industry, so that vital decisions can be made in a consistent, logical, and rigorous manner. Though primarily aimed at the process industry, this book is also useful to those who make similar decisions in other industries, including those in management science.Table of ContentsPreface. Acronyms. Chapter 1. Introduction. 1.1. The Challenge of Acute Risk Decision Making. 1.2. Some Key Terms. 1.3. The Basic Risk Decision Process. 1.4. Issues in Selecting a Decision Aid. 1.5. References. Chapter 2. Key Concepts. 2.1. Purpose of Chapter. 2.2. Economic Evaluation Principles. 2.3. Decision Rules. 2.4. Externalities. 2.5. Value of Life. 2.6. Uncertainty. 2.7. Risk Analysis. 2.8. References. Chapter 3. Classification and Description of Recognized Decision Aids. 3.1. Purpose of Chapter. 3.2. Descriptions of Recognized Decision Aids. 3.3. Rationale for Choosing Decision Aids To Be Treated in Detail. 3.4. A Word about Decision Aids Based on the Theory of Fuzzy Sets. 3.5. Summary. 3.6. References. Chapter 4. Evaluating and Selecting Decision Aids. 4.1. Purpose of Chapter. 4.2. Selecting Decision Aids. 4.3. Describe the Problem. 4.4. Identify the Distinguishing Aspects of the Problem. 4.5. Decision Aid Characteristics. 4.6. Decision Aid Characterizations. 4.7. Identify the Problem Class and Candidate Decision Aids. 4.8. Select the Decision Aid(s). 4.9. Summary. 4.10. References. Chapter 5. Introduction to Case Studies. 5.1. Purpose of Chapter. 5.2. Case One: Underground Pipeline. 5.3. Case Two: Chlorine Rail Tank Car Loading Facility. 5.4. Case Three: Distillation Column. 5.5. A Road Map to the Case Studies. 5.6. References. Chapter 6. Voting Methods. 6.1. Purpose of Chapter. 6.2. Overview of Voting Methods. 6.3. Explanation of Voting Methods. 6.4. Case Study: Underground Pipeline. 6.5. Extensions of Voting Methods. 6.6. Implementation Needs. 6.7. Summary. 6.8. References. Chapter 7. Weighted Scoring Methods. 7.1. Purpose of Chapter. 7.2. Overview of Weighted Scoring Methods. 7.3. Explanation of Weighted Scoring Methods. 7.4. Case Study: Distillation Column. 7.5. Extensions of Weighted Scoring Methods. 7.6. Implementation Needs. 7.7. Summary. 7.8. References. Chapter 8. Cost-Benefit Analysis. 8.1. Purpose of Chapter. 8.2. Overview of Cost-Benefit Analysis. 8.3. Explanation of Cost-Benefit Analysis. 8.4. Case Study: Chlorine Lading Facility. 8.5. Extensions of Cost-Benefit Analysis. 8.6. Implementation Needs. 8.7. Summary. 8.8. References. Chapter 9. Mathematical Programming. 9.1. Purpose of Chapter. 9.2. Overview of Mathematical Programming. 9.3. Explanation of Mathematical Programming. 9.4. case Study: Underground Pipeline. 9.5. Extensions of Mathematical Programming. 9.6. Implementation Needs. 9.7. Summary. 9.8. References. Chapter 10. Payoff Matrix Analysis. 10.1. Purpose of Chapter. 10.2. Overview of Payoff Matrix Analysis. 10.3. Explanation of Payoff Matrix Analysis. 10.4. Case Study: Chlorine Loading Facility. 10.5. Extensions. 10.6. Implementation Needs. 10.7. Summary. 10.8. References. Chapter 11. Decision Analysis. 11.1. Purpose of Chapter. 11.2. Overview of Decision Analysis. 11.3. Explanation of Decision Analysis. 11.4. Case Study: Underground Pipeline. 11.5. Extensions of Decision Analysis. 11.6. Implementation Needs. 11.7. Summary. 11.8. References. Chapter 12. Multiattribute Utility Analysis. 12.1. Purpose of Chapter. 12.2. Overview of Multiattribute Utility Analysis. 12.3. Explanation of Multiattribute Utility Analysis. 12.4. Case Study: Distillation Column. 12.5. Extensions of Multiattribute Utility Analysis. 12.6. Implementation Needs. 12.7. Summary. 12.8. References. Chapter 13. review of Case Studies. 13.1. Purpose of Chapter. 13.2. Case One: Underground Pipeline. 13.3. Case Two: Chlorine Rail Tank Car Loading Facility. 13.4. Case Three: Distillation Column. Chapter 14. Implementing Improvements in Risk Decision Making. 14.1. Purpose of Chapter. 14.2. Keys to Implementation. 14.3. Summary. Chapter 15. Future Developments. 15.1. Purpose of Chapter. 15.2. The Field of Research on Decision making. 15.3. Specific Areas of Research. 15.4. References. Appendix A. Software. Appendix B. Training Programs. Appendix C. Topical Bibliography. Index.
£165.56
CABI Publishing Destination Benchmarking
Book SynopsisDevelops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.Table of ContentsChapter One: Overview of Benchmarking Theory 1.1: Overview of Benchmarking Theory 1.2: Overview of Performance Measurement Theory Chapter Two: Evaluating Benchmarking Studies in Tourism 2.1: Overview of Benchmarking Studies in Tourism 2.2: Limitations of Past Benchmarking Research in Tourism Chapter Three: Towards Destination Benchmarking 3.1: Major Characteristics of the Tourism Industry 3.2: Rationale for Destination Benchmarking 3.3: What is 'Destination Benchmarking'? 3.4: Elements of Destination Benchmarking 3.5: Measuring Destination Performance 3.6: Types of Destination Benchmarking 3.7: Taking Action Chapter Four: Measures of Destination Benchmarking 4.1: Rationale for Measuring Destination Performance 4.2: Indicators of Destination Performance Measures 4.3: Qualitative Measures 4.4: Quantitative Measures 4.5: Strengths and Weaknesses of Destination Measures Chapter Five: Internal Destination Benchmarking 5.1: Practices of Internal Destination Benchmarking 5.2: Proposed Model of Internal Destination Benchmarking 5.2.a: Measuring the Internal Performance 5.2.b: Collecting the Data 5.2.c: Identifying Performance Gaps 5.2.d: Deciding What to Benchmark 5.2.e: Presenting the Benchmarking Findings 5.2.f: Taking Action 5.3: Strengths and Weaknesses of Internal Destination Benchmarking Chapter Six: External Destination Benchmarking 6.1: Practices of External Destination Benchmarking 6.2: Proposed Model of External Destination Benchmarking 6.3: Strengths and Weaknesses of External Destination Benchmarking Chapter Seven: Generic Destination Benchmarking 7.1: Practices of Generic Destination Benchmarking 7.2: Proposed Model of Generic Destination Benchmarking 7.2.a: Measuring the Internal Performance 7.2.b: Collecting the Data 7.2.c: Identifying Performance Gaps 7.2.d: Deciding what to Benchmark 7.2.e: Taking Action 7.3: Strengths and Weaknesses of Generic Destination Benchmarking Chapter Eight: Data Collection and Analysis 8.1: Research Methods 8.2: Formulation of Data Collection Procedures 8.2.a: Application of Quantitative Research Methods 8.2.b: Application of Qualitative Research Methods 8.3: Selection of Sample Populations 8.4: Collecting Primary Data 8.5: Collecting Secondary Data 8.6: Analysis of Quantitative Data 8.7: Analysis of Qualitative Data 8.8: Overall Analysis Chapter Nine: Destination Benchmarking: Characteristics and Limitations 9.1: Destination Benchmarking versus Organisation Benchmarking 9.2: Principles of Destination Benchmarking 9.3: Limitations Influencing the Success of Destination Benchmarking Chapter Ten: Conclusion 10.1: A General Overview of Destination Benchmarking 10.2: Recommendations for Benchmarking in Practice
£81.45
Wiley Life Cycle Assessment Handbook
Book SynopsisThe first book of its kind, the LCA Handbook will become an invaluable resource for environmentally progressive manufacturers and suppliers, product and process designers, executives and managers, and government officials who want to learn about this essential component of environmental sustainability. .Trade Review“My overall impression of the book is that of a rich source of LCA information offered by a large group of LCA experts in their respective fields.” (Int J Life Cycle Assess, 13 March 2014)Table of ContentsPreface xix 1 Environmental Life Cycle Assessment: Background and Perspective 1 Gjalt Huppes and Mary Ann Curran Part 1: Methodology and Current State of LCA Practice 2 An Overview of the Life Cycle Assessment Method - Past, Present, and Future 15 Reinout Heijungs and Jeroen B. Guinee 3. Life Cycle Inventory Modeling in Practice 43 Beverly Sauer 4 Life Cycle Impact Assessment 67 Manuele Margni and Mary Ann Curran 5 Sourcing Life Cycle Inventory Data 105 Mary Ann Curran 6 Software for Life Cycle Assessment 143 Andreas Ctroth Part 2: LCA Applications 7 Modeling the Agri-Food Industry with Life Cycle Assessment 159 Bruno Notarnicola, Giuseppe Tassielli and Pietro A. Renzulli Exergy Analysis and its Connection to Life Cycle Assessment 185 Marc A. Rosen, Ibrahim Dincer and Ahmet Ozbilen Accounting for Ecosystem Goods and Services in Life Cycle Assessment and Process Design 217 Erin F. Landers, Robert A. Urban and Bhavtk R. Baksht A Case Study of the Practice of Sustainable Supply Chain Management 233 Annie Wetsbrod and Larry Loftus Life Cycle Assessment and End of Life Materials Management 249 Keith A. Weitz Application of LCA in Mining and Minerals Processing – Current Programs and Noticeable Gaps 267 Dr. Mary Stewart, Dr. Peter Holt and Mr. Rob Rouwette Sustainable Preservative-Treated Forest Products, Their Life Cycle Environmental Impacts, and End of Life Management Opportunities: A Case Study 291 Christopher A. Bolin Buildings, Systems Thinking, and Life Cycle Assessment 311 Joel Ann Todd Life Cycle Assessment in Product Innovation 329 Nuno Da Silva Life Cycle Assessment as a Tool in Food Waste Reduction and Packaging Optimization - Packaging Innovation and Optimization in a Life Cycle Perspective 345 Ole Jörgen Haussen, Hanne Moller, Erik Svanes and Vibeke Schakenda Integration of LCA and Life-Cycle Thinking within the Themes of Sustainable Chemistry & Engineering 369 Shawn Hunter, Richard Helling and Dawn Shiang Part 3: LCA Supports Decision Making and Sustainability 18 How to Approach the Assessment? 391 Jose Potting, Shabbtr Gheewala, Sebastten Bonnet and Joost van Buuren 19 Integration of MCDA Tools in Valuation of Comparative Life Cycle Assessment 413 Valenttna Prado, Kristen Rogers and Thomas P. Seager PhD Social Life Cycle Assessment: A Technique Providing a New Wealth of Information to Inform Sustainability-Related Decision Making 433 Catherine Benott Norris Life Cycle Sustainability Analysis 453 Alessandra Zamagni, Jeroen Guinee, Reinout Hetjungs and Paolo Masoni 22 Environmental Product Claims and Life Cycle Assessment 475 Martha J. Stevenson and Wesley W. Ingwersen Part 4: Operationalizing LCA 23 Building Capacity for Life Cycle Assessment in Developing Countries 545 Prof. Toolseeram Ramjeawon Environmental Accountability: A New Paradigm for World Trade is Emerging 563 Ann K. Ngo Life Cycle Knowledge Informs Greener Products 585 James Fava Index 597
£166.46
John Wiley & Sons Inc Service Science
Book SynopsisFeatures coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental serviTable of ContentsForeword xiiiJames C. Spohrer Foreword xvRichard C. Larson Preface xix Acknowledgments xxv 1. Evolving and Holistic View of Service 1 1.1 What is Service? 1 1.2 Different Perspectives on Service 4 1.3 The Lifecycle of Service 5 1.4 Service Encounters Throughout the Lifecycle of Service 8 1.5 The Economic Globalization 14 1.6 The Evolving and Holistic View of Service 20 1.7 Summary 29 References 29 2. Definition of Service 32 2.1 From Manufacturing to Service: The Economic Shift 33 2.2 Total Service Lifecycle: The Service Provider’s Perspective 44 2.3 A Service Definition for This Book 52 2.4 Final Remarks 58 References 58 3. The Need for the Science of Service 61 3.1 A Brief Review of the Evolution of Service Research 62 3.2 Service as a Process of Transformation 64 3.3 Formation of Service Encounters Networks 67 3.4 Inherent Nature of Sociotechnical Service Systems 71 3.5 Digitalization of Service Systems 74 3.6 An Innovative Approach to Developing Service Science 79 3.6.1 Service Value Chains in the Service Encounter Perspective 79 3.6.2 A Systemic and Lifecycle Approach to Exploring Service 83 References 88 4. Service Science Fundamentals 92 4.1 The Fundamental Laws of Service: A Systemic Viewpoint 93 4.1.1 Newton’s Three Laws of Motion 94 4.1.2 The Three Fundamental Laws of Service: The Newtonian Approach 96 4.1.3 A Systemic View of the Fundamental Laws of Service 99 4.2 The Service Encounter Sociophysics 104 4.2.1 The Service Encounter Dynamics of a Service System 105 4.2.2 The Laws of Service for Service Encounters 108 4.2.3 Service as a Value Cocreation Process: From SMART to SMARTER 111 4.3 Service Science: A Promising Interdisciplinary Field 115 4.4 Final Remarks 122 References 123 5. Organizational and IT Perspectives of Service Systems and Networks 127 5.1 Service as an Offering of a Service System 129 5.1.1 Service Business Strategy and Planning 132 5.1.2 Service Marketing 134 5.1.3 Service Design and Engineering 135 5.1.4 Service Delivery, Operations, and Management 135 5.2 Putting People First 137 5.2.1 The Digitalization Approach to Capture People’s Behavioral Dynamics 139 5.2.2 Supplementary Approaches to Capture People’s Behavioral Dynamics 140 5.2.3 Putting People First 141 5.3 Controllable and Tractable Service Systems in Pursuit of Smarter Operations 142 5.3.1 Overview of Enterprise Service Computing 143 5.3.2 Service-Oriented Architecture 145 5.3.3 Component Process Model 146 5.3.4 Business Process Management 148 5.4 Competitiveness, Sustainability, and Innovation: Systems Approaches to Explore the Sociotechnical Natures of Service Systems and Networks 149 5.5 Final Remarks 152 Acknowledgment 155 References 155 6. Computational Thinking of Service Systems and Networks 158 6.1 Monitoring and Capturing People-Centric Service Network Dynamics in Real Time 159 6.1.1 Computational Thinking of Service Systems and Networks: A Necessity in Service Science 161 6.1.2 Big Data in Support of Computational Thinking of Service Systems and Networks 162 6.2 Computational Thinking of Service Systems and Networks 163 6.3 Modeling of a Configurable and Competitive Service System 164 6.3.1 The Systemic View of a Service System 166 6.3.2 The Dynamics of Processes in a Service System 169 6.3.3 The Dynamics of a Service System 172 6.4 Service Systems’ Performance: Metrics and Measurements 178 6.5 PDGroup as an Exploratory Example of Service Systems Modeling 182 6.5.1 The Competitiveness of Service Systems: A Systems Approach 185 6.5.2 The Competitiveness of Service Systems: A Network Approach 187 6.5.3 Market, Discovery, and Strategy 190 6.5.4 Design and Development 192 6.5.5 Delivery, Operations, and Monitoring 194 6.5.6 Optimization and Improvement 194 6.5.7 Final Remarks on This Exploratory Example 195 6.6 Conclusions 196 Acknowledgment 197 References 197 7. Education as a Service and Educational Service Systems 199 7.1 Systems of Schooling: Service Science’s Perspective 200 7.2 A Quality Control and Management Case Study for Resident Education: The Systems Perspective 203 7.2.1 A Typical System-Based Empirical Approach to Explore a Service System 204 7.2.2 Questionnaires and Responses 208 7.2.3 Modeling and Analytics 210 7.2.4 Analytics and Decision-Making Supports 213 7.3 Off-Campus Learning: An Example of High School STEM Education Enhancement 221 7.3.1 A Transformative Education Service System (TESS) 225 7.3.2 Systems Performance Analysis 229 7.3.3 A Goal-Driven Learning System: Optimization and Improvement 234 7.3.4 Continuously Enhancing STEM Education 237 7.4 A Lifecycle and Real-Time-Based Approach to Service Engineering and Management 237 7.5 Summary 239 Acknowledgment 240 References 240 8. Online Education Service and MOOCs 248 8.1 Introduction 250 8.2 A Systemic Approach to Analyze Collaborative Learning 254 8.3 Collaborative Learning Analytics: Part I 257 8.3.1 Data Collection 258 8.3.2 Evaluating Learning Effectiveness 260 8.3.3 Identifying Best Practices 261 8.3.4 Brief Remarks on Part I of Collaborative Learning Analytics 266 8.4 Collaborative Learning Analytics: Part II 267 8.4.1 Individual’s Profile, Learning Activities, and the Learning Outcomes 267 8.4.2 Pedagogical Engagements and Learning Outcomes in the Network Perspective 273 8.4.3 Guiding Individual’s Participations in Real Time for Improved Learning Outcomes 278 8.4.4 Brief Remarks on Part II of Collaborative Learning Analytics 278 8.5 The Significance of This Illustrated Case Study 281 8.6 Conclusions 281 References 283 9. The Science of Service Systems and Networks 286 9.1 The Science of Service Systems and Networks 287 9.1.1 Enhancing the Approaches to Explore Service Systems and Networks 292 9.1.2 A Pragmatic Approach to Explore Service Systems 293 9.2 The Science of Service in the Twenty-First Century 295 References 299 Index 301
£100.76
John Wiley & Sons Inc Strategies to the Prediction Mitigation and
Book SynopsisThe semiconductor manufacturing industry is highly dynamic and releases new, better, and cheaper products day by day. But how do electronic and also non-electronic systems that need to be manufactured and supported for decades manage to continue operation using parts that were available for a few years at most? This book answers these questions.Table of ContentsPreface xiii 1 Introduction to Obsolescence Problems 1 1.1 Definition of Obsolescence 1 1.2 Categorization of Obsolescence Types 3 1.3 Definition of Obsolescence Management 4 1.4 Categorization of Obsolescence Management Approaches 5 1.5 Historical Perspective on Obsolescence 6 1.6 Occurrence of Obsolescence 8 1.7 Product Sectors Affected by Obsolescence Problems 11 1.8 Parts Affected by Obsolescence Problems 13 2 Part Change and Discontinuation Management 17 2.1 The Change Process 18 2.2 Change-Control Policies of Major Part Manufacturers 18 2.3 Change-Notification Policies of Major Companies 19 2.4 Change-Notification 24 2.5 Change-Notification Paths 27 2.6 Examples of Common Changes 29 3 Introduction to Electronic Part Product Life Cycles 33 3.1 Product Life Cycle Stages 34 3.2 Special Cases of the Product Life Cycle Curve 39 3.3 Product Life Cycle Stages as a Basis for Forecasting 40 4 Obsolescence Forecasting Methodologies 41 4.1 Obsolescence Forecasting—Parts with Evolutionary Parametric Drivers 42 4.2 Obsolescence Forecasting—Parts without Evolutionary Parametric Drivers 56 4.3 Non-Database Obsolescence Forecasting Methodology 70 5 Case Study Hardware Forecasts and Trends 77 5.1 Dynamic RAMs (DRAMs) 77 5.2 Static Random Access Memories (SRAMs) 84 5.3 Non-Volatile Memories 94 5.4 Microprocessors 105 5.5 Microcontrollers and Digital Signal Processors (DSPs) 115 5.6 Logic Parts 120 5.7 Analog Parts 129 5.8 Application-Specific Integrated Circuits (ASICs) 136 6 Software Obsolescence 143 6.1 The Root Causes of Software Obsolescence 145 6.2 Software Obsolescence Mechanisms 146 6.3 Discussion 155 7 Reactive Obsolescence Management 157 7.1 Change and Discontinuance Notifications 158 7.2 Obsolescence Recovery (Mitigation) Tactics 160 7.3 Selecting the Proper Reactive Obsolescence Management Strategy 186 7.4 Reactive Obsolescence Management Checklist 188 7.5 Reactive Obsolescence Management Guideline 188 8 Proactive Obsolescence Management 193 8.1 Members of the Proactive Obsolescence Management Board 194 8.2 Schedule and Milestones 194 8.3 Initial Obsolescence Risk Analysis 195 8.4 Tracking Parts’ Availability 197 8.5 Product Obsolescence and Aftersales 197 9 Strategic Obsolescence Management 199 9.1 Applying Project Management Principles to Obsolescence Management 200 9.2 Initiation Stage 202 9.3 Planning and Design Stage 205 9.4 Execution Stage 210 9.5 Monitoring and Controlling Stage 225 9.6 Strategic Obsolescence Management Guidelines 229 10 Obsolescence Management Standards and Organizations 233 10.1 Helpful Standards for Obsolescence Management 233 10.2 Helpful Organizations for Obsolescence Management 237 References 245 Index 267
£102.56
John Wiley & Sons Inc Tradeoff Analytics
Book SynopsisPresentsinformationto create a trade-off analysis framework for use in government and commercial acquisition environments This book presents a decision management process based on decision theory and cost analysis best practices aligned with the ISO/IEC 15288, the Systems Engineering Handbook, and the Systems Engineering Body of Knowledge. It provides a sound trade-off analysis framework to generate the tradespace and evaluate value and risk to support system decision-making throughout the life cycle. Trade-off analysis and risk analysis techniques are examined. The authors present an integrated value trade-off and risk analysis framework based on decision theory. These trade-off analysis concepts are illustrated in the different life cycle stages using multiple examples from defense and commercial domains. Provides techniques to identify and structure stakeholder objectives and creative, doable alternatives Presents the advantages and disadvantagTable of ContentsList of Contributors xix About the Authors xxi Foreword xxxi Preface xxxiii Acknowledgments xli About the Companion Website xlv 1 Introduction to Trade-off Analysis 1Gregory S. Parnell, Matthew Cilli, Azad M. Madni and Garry Roedler 1.1 Introduction 2 1.2 Trade-off Analyses Throughout the Life Cycle 3 1.3 Trade-off Analysis to Identify System Value 3 1.4 Trade-off Analysis to Identify System Uncertainties and Risks 6 1.5 Trade-off Analyses can Integrate Value and Risk Analysis 6 1.6 Trade-off Analysis in the Systems Engineering Decision Management Process 8 1.7 Trade-off Analysis Mistakes of Omission and Commission 9 1.7.1 Mistakes of Omission 12 1.7.2 Mistakes of Commission 15 1.7.3 Impacts of the Trade-Off Analysis Mistakes 18 1.8 Overview of the Book 20 1.8.1 Illustrative Examples and Techniques Used in the Book 24 1.9 Key Terms 24 1.10 Exercises 25 References 26 2 A Conceptual Framework and Mathematical Foundation for Trade-Off Analysis 29Gregory S. Parnell, Azad M. Madni and Robert F. Bordley 2.1 Introduction 29 2.2 Trade-Off Analysis Terms 30 2.3 Influence Diagram of the Tradespace 31 2.3.1 Stakeholder Needs System Functions and Requirements 33 2.3.2 Objectives 33 2.3.3 System Alternatives 34 2.3.4 Uncertainty 36 2.3.5 Preferences and Evaluation of Alternatives 37 2.3.6 Resource Analysis 44 2.3.7 An Integrated Trade-Off Analyses 44 2.4 Tradespace Exploration 46 2.5 Summary 46 2.6 Key Words 47 2.7 Exercises 48 References 48 3 Quantifying Uncertainty 51Robert F. Bordley 3.1 Sources of Uncertainty in Systems Engineering 51 3.2 The Rules of Probability and Human Intuition 52 3.3 Probability Distributions 56 3.3.1 Calculating Probabilities from Experiments 56 3.3.2 Calculating Complex Probabilities from Simpler Probabilities 58 3.3.3 Calculating Probabilities Using Parametric Distributions 59 3.3.4 Applications of Parametric Probability Distributions 62 3.4 Estimating Probabilities 66 3.4.1 Using Historical Data 66 3.4.2 Using Human Judgment 68 3.4.3 Biases in Judgment 70 3.5 Modeling Using Probability 72 3.5.1 Bayes Nets 72 3.5.2 Monte Carlo Simulation 75 3.5.3 Monte Carlo Simulation with Dependent Uncertainties 76 3.5.4 Monte Carlo Simulation with Partial Information on Output Values 77 3.5.5 Variations on Monte Carlo Simulation 78 3.5.6 Sensitivity Analysis 78 3.6 Summary 81 3.7 Key Terms 81 3.8 Exercises 83 References 86 4 Analyzing Resources 91Edward A. Pohl, Simon R. Goerger and Kirk Michealson 4.1 Introduction 91 4.2 Resources 92 4.2.1 People 92 4.2.2 Facilities 95 4.2.3 Costs 95 4.2.4 Resource Space 99 4.3 Cost Analysis 99 4.3.1 Cost Estimation 102 4.3.2 Cost Estimation Techniques 108 4.3.3 Learning Curves 120 4.3.4 Net Present Value 125 4.3.5 Monte Carlo Simulation 130 4.3.6 Sensitivity Analysis 134 4.4 Affordability Analysis 135 4.4.1 Background 136 4.4.2 The Basics of Affordability Analysis Are Not Difficult 137 4.4.3 DoD Comparison of Cost Analysis and Affordability Analysis 138 4.4.4 Affordability Analysis Definitions 139 4.4.5 “Big A” Affordability Analysis Process Guide 141 4.5 Key Terms 147 4.6 Excercises 149 References 152 5 Understanding Decision Management 155Matthew Cilli and Gregory S. Parnell 5.1 Introduction 155 5.2 Decision Process Context 156 5.3 Decision Process Activities 157 5.3.1 Frame Decision 159 5.3.2 Develop Objectives and Measures 163 5.3.3 Generate Creative Alternatives 171 5.3.4 Assess Alternatives via Deterministic Analysis 180 5.3.5 Synthesize Results 183 5.3.6 Develop Multidimensional Value Model 187 5.3.7 Identify Uncertainty and Conduct Probabilistic Analysis 190 5.3.8 Assess Impact of Uncertainty 192 5.3.9 Improve Alternatives 196 5.3.10 Communicating Trade-Offs 197 5.3.11 Present Recommendation and Implementation Plan 197 5.4 Summary 199 5.5 Key Terms 199 5.6 Exercises 200 References 201 6 Identifying Opportunities 203Donna H. Rhodes and Simon R. Goerger 6.1 Introduction 203 6.2 Knowledge 205 6.2.1 Domain Knowledge 205 6.2.2 Technical Knowledge 205 6.2.3 Business Knowledge 205 6.2.4 Expert Knowledge 206 6.2.5 Stakeholder Knowledge 206 6.3 Decision Traps 207 6.4 Techniques 210 6.4.1 Interviews 210 6.4.2 Focus Groups 213 6.4.3 Surveys 215 6.5 Tools 219 6.5.1 Concept Map 219 6.5.2 System Boundary 220 6.5.3 Decision Hierarchy 220 6.5.4 Issues List 221 6.5.5 Vision Statement 221 6.5.6 Influence Diagram 222 6.5.7 Selecting Appropriate Tools and Techniques 223 6.6 Illustrative Examples 223 6.6.1 Commercial 223 6.6.2 Defense 226 6.7 Key Terms 228 6.8 Exercises 230 References 230 7 Identifying Objectives and Value Measures 233Gregory S. Parnell and William D. Miller 7.1 Introduction 233 7.2 Value-Focused Thinking 234 7.2.1 Four Major VFT Ideas 235 7.2.2 Benefits of VFT 235 7.3 Shareholder and Stakeholder Value 236 7.3.1 Private Company Example 237 7.3.2 Government Agency Example 237 7.4 Challenges in Identifying Objectives 238 7.5 Identifying the Decision Objectives 239 7.5.1 Questions to Help Identify Decision Objectives 239 7.5.2 How to Get Answers to the Questions 240 7.6 The Financial or Cost Objective 241 7.6.1 Financial Objectives for Private Companies 241 7.6.2 Cost Objective for Public Organizations 242 7.7 Developing Value Measures 243 7.8 Structuring Multiple Objectives 243 7.8.1 Value Hierarchies 244 7.8.2 Techniques for Developing Value Hierarchies 245 7.8.3 Value Hierarchy Best Practices 247 7.8.4 Cautions about Cost and Risk Objectives 248 7.9 Illustrative Examples 248 7.9.1 Military Illustrative Example 248 7.9.2 Homeland Security Illustrative Example 250 7.10 Summary 250 7.11 Key Terms 252 7.12 Exercises 253 References 255 8 Developing and Evaluating Alternatives 257C. Robert Kenley, Clifford Whitcomb and Gregory S. Parnell 8.1 Introduction 257 8.2 Overview of Decision-making Creativity and Teams 258 8.2.1 Approaches to Decision-Making 258 8.2.2 Cognitive Methods for Creating Alternatives 260 8.2.3 Key Concepts for Building and Operating Teams 260 8.3 Alternative Development Techniques 263 8.3.1 Structured Creativity Methods 263 8.3.2 Morphological Box 266 8.3.3 Pugh Method for Alternative Generation 270 8.3.4 TRIZ for Alternative Development 271 8.4 Assessment of Alternative Development Techniques 275 8.5 Alternative Evaluation Techniques 276 8.5.1 Decision-Theory-Based Approaches 276 8.5.2 Pugh Method for Alternative Evaluation 276 8.5.3 Axiomatic Approach to Design (AAD) 277 8.5.4 TRIZ for Alternative Evaluation 280 8.5.5 Design of Experiments (DOE) 280 8.5.6 Taguchi Approach 282 8.5.7 Quality Function Deployment (QFD) 283 8.5.8 Analytic Hierarchy Process AHP 287 8.6 Assessment of Alternative Evaluation Techniques 290 8.7 Key Terms 290 8.8 Exercises 290 References 293 9 An Integrated Model for Trade-Off Analysis 297Alexander D. MacCalman, Gregory S. Parnell and Sam Savage 9.1 Introduction 297 9.2 Conceptual Design Example 298 9.3 Integrated Approach Influence Diagram 300 9.3.1 Decision Nodes 300 9.3.2 Uncertainty Nodes 303 9.3.3 Constant Node 310 9.3.4 Value Nodes 314 9.4 Other Types of Trade-Off Analysis 322 9.5 Simulation Tools 322 9.5.1 Monte Carlo Simulation Proprietary Add-Ins 324 9.5.2 The Discipline of Probability Management 324 9.5.3 SIPmathTM Tool in Native Excel 324 9.5.4 Model Building Steps 325 9.6 Summary 329 9.7 Key Terms 330 9.8 Exercises 331 References 335 10 Exploring Concept Trade-Offs 337Azad M. Madni and Adam M. Ross 10.1 Introduction 337 10.1.1 Key Concepts Concept Trade-Offs and Concept Exploration 341 10.2 Defining the Concept Space and System Concept of Operations 345 10.3 Exploring the Concept Space 346 10.3.1 Storytelling-Enabled Tradespace Exploration 346 10.3.2 Decisions and Outcomes 347 10.3.3 Contingent Decision-Making 347 10.4 Trade-off Analysis Frameworks 348 10.5 Tradespace and System Design Life Cycle 349 10.6 From Point Trade-offs to Tradespace Exploration 351 10.7 Value-based Multiattribute Tradespace Analysis 351 10.7.1 Tradespace Exploration and Sensitivity Analysis 353 10.7.2 Tradespace Exploration and Uncertainty 354 10.7.3 Tradespace Exploration with Spiral Development 356 10.7.4 Tradespace Exploration in Relation to Optimization and Decision Theory 356 10.8 Illustrative Example 359 10.8.1 Step 1: Determine Key Decision-Makers 359 10.8.2 Step 2: Scope and Bound the Mission 360 10.8.3 Step 3: Elicit Attributes and Utilities (Preference Capture) 360 10.8.4 Step 4: Define Design Vector Elements (Concept Generation) 362 10.8.5 Step 5: Develop Model(s) (Evaluation) 362 10.8.6 Step 6: Generate the Tradespace (Computation) 364 10.8.7 Step 7: Explore the Tradespace (Analysis and Synthesis) 365 10.9 Conclusions 369 10.10 Key Terms 371 10.11 Exercises 372 References 372 11 Architecture Evaluation Framework 377James N. Martin 11.1 Introduction 377 11.1.1 Architecture in the Decision Space 378 11.1.2 Architecture Evaluation 379 11.1.3 Architecture Views and Viewpoints 380 11.1.4 Stakeholders 382 11.1.5 Stakeholder Concerns 382 11.1.6 Architecture versus Design 383 11.1.7 On the Uses of Architecture 384 11.1.8 Standardizing on an Architecture Evaluation Strategy 384 11.2 Key Considerations in Evaluating Architectures 385 11.2.1 Plan-Driven Evaluation Effort 386 11.2.2 Objectives-Driven Evaluation 387 11.2.3 Assessment versus Analysis 387 11.3 Architecture Evaluation Elements 389 11.3.1 Architecture Evaluation Approach 389 11.3.2 Architecture Evaluation Objectives 390 11.3.3 Evaluation Approach Examples 391 11.3.4 Value Assessment Methods 391 11.3.5 Value Assessment Criteria 393 11.3.6 Architecture Analysis Methods 394 11.4 Steps in an Architecture Evaluation Process 396 11.5 Example Evaluation Taxonomy 398 11.5.1 Business Impact Factors 398 11.5.2 Mission Impact Factors 398 11.5.3 Architecture Attributes 399 11.6 Summary 400 11.7 Key Terms 400 11.8 Exercises 402 References 402 12 Exploring the Design Space 405Clifford Whitcomb and Paul Beery 12.1 Introduction 405 12.2 Example 1: Liftboat 406 12.2.1 Liftboat Fractional Factorial Design of Experiments 406 12.2.2 Liftboat Design Trade-Off Space 409 12.2.3 Liftboat Uncertainty Analysis 411 12.2.4 Liftboat Example Summary 411 12.3 Example 2: Cruise Ship Design 411 12.3.1 Cruise Ship Taguchi Design of Experiments 411 12.3.2 Cruise Ship Design Trade-Off Space 412 12.3.3 Cruise Ship Example Summary 416 12.4 Example 3: NATO Naval Surface Combatant Ship 417 12.4.1 NATO Surface Combatant Ship Stakeholder Need 418 12.4.2 NATO Surface Combatant Ship Box–Behnken Design of Experiments 420 12.4.3 NATO Surface Combatant Ship Cost-Effectiveness Trade-Off 421 12.4.4 NATO Surface Combatant Ship Design Tradespace 421 12.4.5 NATO Surface Combatant Ship Design Trade-Off 422 12.4.6 NATO Surface Combatant Ship Trade-Off Summary 430 12.5 Key Terms 431 12.6 Exercises 433 References 435 13 Sustainment Related Models and Trade Studies 437John E. MacCarthy and Andres Vargas 13.1 Introduction 437 13.2 Availability Modeling and Trade Studies 439 13.2.1 FMDS Background 439 13.2.2 FMDS Availability Trade Studies 449 13.2.3 Section Synopsis 453 13.3 Sustainment Life Cycle Cost Modeling and Trade Studies14 454 13.3.1 The Total System Life Cycle Model 454 13.3.2 The O&S Cost Model 456 13.3.3 Life Cycle Cost Trade Study 459 13.4 Optimization in Availability Trade Studies 464 13.4.1 Setting Up the Optimization Problem 464 13.4.2 Instantiating the Optimization Model 465 13.4.3 Discussion of the Optimization Model Results 468 13.4.4 Deterministic Sensitivity Analysis 469 13.5 Monte Carlo Modeling 471 13.5.1 Input Probability Distributions for the Monte Carlo Model 471 13.5.2 Monte Carlo Simulation Results 472 13.5.3 Stochastic Sensitivity Analysis 473 13.6 Chapter Summary 475 13.7 Key Terms 476 13.8 Exercises 478 References 482 14 Performing Programmatic Trade-Off Analyses 483Gina Guillaume-Joseph and John E. MacCarthy 14.1 Introduction 483 14.2 System Acceptance Decisions and Trade Studies 485 14.2.1 Acceptance Decision Framework 486 14.2.2 Calculating the Confidence That a System Is “Good” 491 14.2.3 Acceptance Test Design and Trade Studies 493 14.2.4 A “Delay Fix and Test” Cost Model 499 14.2.5 The Integrated Decision Model 504 14.2.6 Conclusions 511 14.3 Product Cancelation Decision Trade Study 512 14.3.1 Introduction 512 14.3.2 Significance 513 14.3.3 Defining Failure 514 14.3.4 Developing the Predictive Model 519 14.3.5 Research Results 522 14.3.6 Model Implementation In Industry 528 14.3.7 Predictive Model Deployment in Industry 530 14.3.8 When the Decision Has Been Made to Cancel the System 536 14.3.9 Conclusion 537 14.4 Product Retirement Decision Trade Study 538 14.4.1 Introduction 538 14.4.2 Legacy HR Systems 539 14.4.3 The US NAVY Retirement and Decommission Program for Nuclear-Powered Vessels 544 14.4.4 Decision Analysis for Decommissioning Offshore Oil and Gas Platforms in California 551 14.4.5 System Retirement and Decommissioning Strategy 559 14.4.6 Conclusion 561 14.5 Key Terms 562 14.6 Exercises 564 References 566 15 Summary and Future Trends 571Gregory S. Parnell and Simon R. Goerger 15.1 Introduction 571 15.2 Major Trade-Off Analysis Themes 572 15.2.1 Use Standard Systems Engineering Terminology 572 15.2.2 Avoid the Mistakes of Omission and Commission 572 15.2.3 Use a Decision Management Framework 572 15.2.4 Use Decision Analysis as the Mathematical Foundation 573 15.2.5 Explicitly Define the Decision Opportunity 573 15.2.6 Identify and Structure Decision Objectives and Measures 574 15.2.7 Identify Creative Doable Alternatives 574 15.2.8 Use the Most Appropriate Modeling and Simulation Technique for the Life Cycle Stage 575 15.2.9 Include Resource Analysis in the Trade-Off Analysis 575 15.2.10 Explicitly Consider Uncertainty 575 15.2.11 Identify the Cost Value Schedule and Risk Drivers 575 15.2.12 Provide an Integrated Framework for Cost Value and Risk Analyses 576 15.3 Future of Trade-Off Analysis 576 15.3.1 Education and Training of Systems Engineers 577 15.3.2 Systems Engineering Methodologies and Tools 577 15.3.3 Emergent Tradespace Factors 580 15.4 Summary 581 References 581 Index 583
£103.46
Kogan Page Ltd Global Logistics
Book SynopsisEdward Sweeney is Professor of Logistics, based in the Centre for Logistics & Sustainability at Heriot-Watt University , UK. He has held full-time academic posts at Technological University Dublin, the University of Warwick and the University of Technology, Malaysia (UTM), as well as visiting positions at several institutions in Asia and North America. Edward's research has been widely published and he sits on the editorial boards of several leading international supply chain journals. He has worked in close collaboration with many of the world's leading companies across many sectors including electronics, food and drink, life sciences and logistics.Donald Waters is a retired Professor of logistics and operations management. He worked at various universities including the University of Calgary, Canada.Trade Review"Supply chains are fundamental to the global economy. There is a now a need to rethink the concept of resilience and to tackle the challenges of achieving net zero emissions and continually evolving consumer demands. This latest version of Global Logistics addresses those issues and provides those in logistics and supply chain operations with valuable and current thinking from which we will all benefit." * Kevin Richardson, Chief Executive, Chartered Institute of Logistics and Transport (CILT), UK *"The 8th edition of Global Logistics is a testament to its important place in the collection of logistics and supply chain readers seeking a practical approach to a practical industry. The new edition complements underlying basics of logistics and supply chain management with the latest issues challenging our industry from a hands-on perspective. It's not a book for the bookshelf, it's a book for the briefcase." * Dr Elizabeth Jackson, Curtin University, Australia and Regional Editor (Australasia) of International Journal of Logistics: Research & Applications *"This 8th edition of Global Logistics, is a well-timed publication. Students of SCM will find the well-reasoned arguments in each of the chapters beneficial in gaining greater understanding and discernment of the subject matter of their courses of study. 'Global Logistics, New directions in supply chain management' is a comprehensive work of merit and will form part the recommended reading list for students of the Institute for Supply Chain Excellence." * Gerard Glynn, Founder and Director, Institute for Supply Chain Excellence, Ireland *"Global Logistics brings together insights from over 30 leading supply chain professionals from across the globe. The result represents a major contribution to our collective knowledge on the subject of global supply chain management and logistics. I commend Ed Sweeney and his team for making this happen." * Mark Millar, Author of Global Supply Chain Ecosystems and International Supply Chain Thought Leader, Hong Kong *"Global Logistics is probably the best book that deals with critical global logistics and supply chain issues. All chapters are from leading scholars in the field and act as a guide for readers to comprehend the complex global environment that affects logistics and supply chain management. It is a 'must read' for all of those who are interested in understanding the global challenges in the logistics and supply chain field." * Professor Ruth Banomyong Dean, Thammasat Business School, Thammasat University, Bangkok, Thailand *"Global Logistics is a well-researched collection of supply chain topics written by experts with a wealth of knowledge. Their blend of backgrounds provides new directions to 21st century supply chains that need to be highly innovative. Edward Sweeney's words in relation to "the critical role of supply chains not just to economic but also to wider social wellbeing" provides a perfect reference point for every responsible supply chain practitioner of tomorrow." * Anshuman Neil Basu, Secretary General, Association of Supply Chain Professionals (ASCP), India *"Supply chain management is undergoing a rapid change. The urgency of making the logistic industry sustainable and the development of digital solutions and services are challenging the existing business models and customer relations. I think that this is one of the most important books right now for all who are involved in and want to learn more about this exciting transformation of the area of supply chain management." * Magnus Blinge, Research Manager, SCANIA AB & Adj. Professor, Linköping University, Sweden *Table of Contents Chapter - 01: Re-thinking supply chain strategy; Chapter - 02: Linking supply chain management to financial performance; Chapter - 03: Supply chain risk management: finance – the forgotten perspective?; Chapter - 04: Supply chain vulnerability and resilience; Chapter - 05: Fulfilling customer needs in the 2020s with marketing and logistics; Chapter - 06: New procurement directions in supply chain management; Chapter - 07: Maximizing capacity utilization in freight transport; Chapter - 08: Retail logistics; Chapter - 09: Trends and strategies in global logistics and supply chain management; Chapter - 10: Global sourcing and supply 190; Chapter - 11: Supply chain relationships: the foundation of success; Chapter - 12: Delivering sustainability through supply chain management; Chapter - 13: Greening of logistics: cutting pollution and greenhouse gas emissions; Chapter - 14: People powering contemporary supply chains; Chapter - 15: Leadership in logistics; Chapter - 16: Ethics in supply chains: an illustrated survey; Chapter - 17: Humanitarian logistics and supply chain management; Chapter - 18: Digitalization in global supply chain operations; Chapter - 19: Digitalization and Industry 4.0 in logistics; Chapter - 20: Performance measurement and management in the supply chain; Chapter - 21: Aligning technology, manufacturing and supply chain: why it matters and how to do it; Chapter - 22: The ‘deglobalization’ of logistics and supply chains: operating in an increasingly nationalistic and risky world;
£148.50
Kogan Page Ltd The Handbook of Logistics and Distribution Management
Book SynopsisAlan Rushton was a Director of Dialog Consultants and Director of Graduate Programmes at the Centre for Logistics and Supply Chain Management at Cranfield University.Phil Croucher is an independent supply chain consultant and lecturer. He is based in Suffolk. Peter Baker worked in international freight forwarding and then as a consultant. He is a Visiting Fellow at Cranfield University.Ioannis Koliousis is an Associate Professor of Logistics and Supply Chain Management at Cranfield School of Management. He is the Director of the Executive MBA and Director of Executive Development for Supply Chain Management.
£125.25
John Wiley and Sons Ltd The Blackwell Encyclopedia of Management
Book Synopsis This new edition contains over 250 fully updated entries in operations management; All bibliographies have been significantly up-dated and extended; Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation; Expands on core entries such as the newsvendor model; Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total. Trade Review"One strand running through all the volumes of the Blackwell Encyclopedia is that, while the entries may develop and explain the theoretical concepts of the field, there is also an emphasis on their practical application. This makes this set a good place to start for an overview and quick understanding of a topic – not just for students and researchers but also for practitioners." – Reference Reviews "Blackwell’s second edition of this work is every bit as impressive as the first. Bottom Line: Extensively revised, with 30 percent new material throughout, this comprehensive resource remains one of the most authoritative general business encyclopedias available. Highly recommended for academic and special library business collections." –Library Journal "This is a critical resource for anyone who wants to explore on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and management strategies. Summing up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." – ChoiceTable of ContentsPreface. About the Editors. List of Contributors. Dictionary Entries A-Z. Index.
£84.00
John Wiley and Sons Ltd Global Logistics Management
Book SynopsisThis second edition of Global Logistics Management has been thoroughly revised and updated, and new examples have been added reflecting recent developments in the field. This new edition: Helps readers to understand and appreciate the power of managing logistics for profit and competitive advantage Educates readers about the nature of individual logistics activities and how they can be woven together Contains a global focus throughout, with examples drawn from various parts of the world Has been thoroughly revised and updated throughout to keep it current Now includes new examples reflecting recent developments and current preoccupations, including security and global instability. Visit the accompanying website at www.blackwellpublishing.com/gourdin to download PowerPoint slides to supplement the book.Table of ContentsPreface xiii Acknowledgments xv 1 Introduction to Logistics 1 Logistics: The Historical Perspective 1 Logistics: The Modern Perspective 2 Components of a logistics system 4 The role of logistics in the organization 7 Logistics as a Source of Competitive Advantage 8 Why Is Management Interest in Logistics Growing? 10 Trends in global trade 10 Customers are demanding greater value 10 Transportation privatization and liberalization 11 Transportation security 12 Environmental concerns 12 Changing view of inventory 13 Continuing advances in information technology 14 Electronic commerce 15 Logistics in the Global Organization 15 Conceptual Model and Statement of Purpose 17 Chapter Summary 18 Study Questions 19 2 Logistics in the Organization 21 Introduction 21 The Marketing/Logistics Partnership 22 Marketing and Logistics Channels 22 Alternative channel structures 22 Why do channels develop? 23 Channel flows 23 Designing effective channels 25 Environmental Issues 25 Marketing Issues 26 Channel management issues 31 Formal and informal channel relationships 32 Domestic versus global channels 33 Future trends in channel structures 35 Managing the Logistics System 36 Tradeoff Analysis 37 Enhancing Corporate Profitability with Logistics 39 Chapter Summary 41 Study Questions 42 3 Customer Service 44 Introduction 44 What Is Customer Service? 45 Elements of Customer Service 45 Customer Service in a Global Setting 49 How Much Service Should Be Offered? 50 Barriers to Quality Customer Service 52 Controllable factors 52 Uncontrollable factors 53 Improving Customer Service Performance 54 The Consequences of Poor Customer Service 55 Improving Customer Service in Comparison to its Costs 59 Customer Service and the Internal Customer 59 Chapter Summary 60 Study Questions 60 4 Inventory Management 62 Introduction 62 Inventory and Customer Service 63 Purposes of Inventory 64 Types of Inventory 64 Objectives of Inventory Management 65 Inventory costs 65 Managing inventory costs 66 Classic Inventory Models 66 Economic order quantity (EOQ) model 66 Modifications to the basic EOQ model 67 Model limitations 68 Fixed order point/fixed order quantity model 68 Fixed order interval model 68 Safety stock requirements 70 Inventory Management: Signs of Trouble 71 Improving Inventory Management 74 Materials Requirements Planning (MRP) 77 Distribution Resource Planning (DRP) 77 Just-In-Time (JIT) Inventory Management 77 Basic tenets of JIT 78 Advantages of JIT 79 Disadvantages of JIT 79 JIT II/vendor managed inventory (VMI) 80 The reality of JIT 81 Integrated Inventory Management: DRP, MRP, and JIT 82 Inventory Management in a Global Market 83 Chapter Summary 85 Study Questions 86 5 Global Transportation Systems 87 Introduction 87 The Five Modes of Transportation 88 Rail 89 Road transport 91 Pipelines 93 Air 93 Water carriage 94 Deregulation and Privatization of Transportation 97 Deregulation 97 Privatization 98 Future directions 99 Government’s Role in Transportation 100 Direct control and regulation of transport firms 100 Provision of transport infrastructure 101 Promulgating and enforcing environmental, safety, and security laws 101 Transportation Security 102 Intermodal Transportation 103 Rail 104 Ocean transport 104 Air 105 Motor transport 105 Infrastructure issues 106 Concluding comments 106 Chapter Summary 106 Study Questions 107 6 Transportation Management Issues 109 Introduction 109 Developing Win/Win Shipper/Carrier Relationships 109 Transport Pricing 111 Market structure models 111 Relevant market area 112 Shipper demand 113 Carrier costs 113 Pricing in Practice 115 Price negotiation: the carrier’s perspective 115 Price negotiation: the shipper’s perspective 116 Private Transportation 116 Other Issues Affecting Transportation Cost and Service 117 Infrastructure availability and condition 117 Environmental and quality of life issues 121 Customs and cargo security 125 Carrier safety 125 Conclusions 126 Chapter Summary 126 Study Questions 127 7 Warehousing 129 Introduction 129 The Strategic Role of Warehousing in Logistics 131 Functions of Warehousing 132 Warehouse Roles 134 Warehouse Location Issues 135 Centralized versus decentralized warehouses 135 Selecting specific sites 137 Warehousing Alternatives 139 Private warehousing 139 Contract warehousing 139 Public warehouses 139 Warehousing Strategies 140 Warehousing Concerns in Overseas Markets 141 Chapter Summary 143 Study Questions 143 8 Materials Handling and Packaging 145 Introduction 145 Basic Warehouse Design 145 Manual Versus Automated Materials Handling Systems 146 Manual warehouses 146 Automated warehouses 147 Manual versus automated: making the choice 147 Trends in Materials Handling 150 Reliability 150 Total integration 151 Flexibility and modularity 151 Upgradeability 151 Automated identification 152 Ease of use 155 Maintainability 155 Conclusions 155 Product Packaging 156 Types of packaging 156 Organizational influences on packaging 156 The role of packaging 157 Logistics packaging materials 157 Environmental issues 158 Packaging for global markets 159 Bar coding 160 Developments in packaging 161 Tradeoffs with other components of the logistics system 161 Chapter Summary 163 Study Questions 163 9 Managing Logistics Information 166 Introduction 166 The Order Processing System 167 Logistics Information Systems 168 Environmental scanning 169 LIS and information management 169 Forecasting Methods 170 Qualitative forecasts 170 Time-series methods 170 Causal methods 171 Forecasting logistics needs 172 Selecting the right forecasting technique 172 Using Information to Link a Global Logistics System Together 172 Electronic data interchange (EDI) 172 Impediments to global implementation of EDI procedures 178 Developments in Logistics Information Systems 178 The Internet and electronic commerce 179 Open-systems computer networks 180 Wireless communication 180 Multidimensional bar codes 180 Radio frequency identification (RFID) technology 180 Other advances in communications 182 Chapter Summary 182 Study Questions 183 10 Inbound Logistics and Purchasing 185 Introduction 185 The Growing Importance of Inbound Logistics 186 Inbound Logistics Activities 187 Customer service 187 Transportation 187 Inventory management 187 Warehousing and storage 188 Maintenance 188 Information management 188 Salvage and waste disposal 189 Production 189 Summary 189 Purchasing 190 Goals of purchasing 191 Purchasing tasks 191 Improving purchasing productivity 194 Organize for enhanced productivity 197 Management Techniques for Improving Materials Management 200 Chapter Summary 200 Study Questions 200 11 The Global Logistics Environment 203 Introduction 203 The Global Supply Chain 204 Changing Market Opportunities 205 Emerging nations 205 Multilateral trade organizations 205 Global sourcing 208 Cultural Issues in Logistics 208 Alternative Global Distribution Strategies 209 International Documentation 211 Customs Regulations 212 Foreign Trade Zones 214 Logistics Intermediaries and Facilitators 215 Third-Party Logistics Providers 217 Controlling the Global Logistics System 219 Chapter Summary 220 Study Questions 221 12 Logistics Strategies 224 Introduction 224 Corporate Strategic Planning 225 Formulating Logistics Strategy 226 Integrating the Logistics Channel 230 Implementing Logistics Strategies 232 Centralization of logistics activities versus decentralization 233 Third-party service providers 234 Logistics strategy and improved corporate performance 237 Future Issues That Will Affect Logistics 237 Implications for Logistics Managers 241 Chapter Summary 242 Study Questions 242 13 Developing High-Quality Logistics Systems 245 Introduction 245 Basic Quality Concepts: The Internal Perspective 246 Leadership 247 Cooperation 247 Learning 248 Process management 248 Employee outcomes 248 Organizational performances 248 Basic Quality Concepts: The External View 249 The Service Quality Model 250 Total Quality Management (TQM) in Logistics 253 Developing a Formal Quality Process 254 Quality Process Success Factors for Logistics Management 256 ISO 9001:2000 The International Quality Standard 259 The Cost of Quality 260 Chapter Summary 260 Study Questions 261 14 Improving Logistics Performance 263 Introduction 263 Improving Organizational Performance 264 Continuous and breakthrough improvements 265 Basic Tools for Improving Logistics Performance 266 Process analysis tools 266 Statistical analysis tools 268 Benchmarking 268 Activity-based costing 270 Effecting Meaningful Change 274 Logistics service quality 274 Productivity 275 Process effectiveness 276 Impediments to Improved Logistics Performance 276 Failure to adopt the customer’s viewpoint 276 Lack of requisite cost data 277 Lack of broad-based management skills 278 Failure to think of logistics as a system 278 Need for cultural change within the organization 279 Creating a World-Class Logistics System 279 Chapter Summary 281 Study Questions 282 15 Organizing for Logistics Effectiveness 284 Introduction 284 Overview of Logistics Organizations 285 Building an Effective Logistics Organization 288 Centralization 288 Scope of responsibility/span of control 289 Formalization 289 Integration 289 The Role of Logistics in the Firm 289 Inter-organizational effectiveness 290 Variables Influencing Organizational Structure 291 Organization size 292 Corporate structure 292 Corporate strategy 292 The importance of logistics 293 Corporate information technology 293 Environmental uncertainty 293 Environmental heterogeneity 294 Summary 297 Reconciling Intra- and Inter-Organizational Issues 298 Moving Towards the “Best” Organizational Structure 299 Chapter Summary 299 Study Questions 300 Index 303
£28.04
Duke University Press Counterproductive
Book SynopsisMelissa Gregg explores the obsession with using productivity as the primary measure of most workers' sense of value and success in the workplace, showing how it isolates workers from each other while erasing their collective efforts to define work limits.Trade Review"Gregg . . . places the genre [of self-help] in a rich social and historical context." -- Scott McLemee * Inside Higher Ed *"Counterproductive trains its lens on the productivity self-help genre itself, posing the question 'How does this insatiable industry for productivity continue trading on essentially unchanging insights?' Gregg . . . sees the glut of such books as a symptom of deeper problems with the organization of modern work. . . . Best for: Self-help burnouts." -- Caitlin Harrington * Wired *"Reading [Counterproductive] caused me to have the biggest writing-related epiphany I’ve ever had." -- Theresa MacPhail * Chronicle of Higher Education *"Gregg has written a book that will change the way people look at the notion of time management. . . . Essential. Upper-division undergraduates, graduate students, researchers, faculty, and professionals." -- M. J. Safferstone * Choice *"Gregg’s analysis provides productive insights in the ways that productivity has framed the work narrative, at times in less than beneficial ways. This book is appropriate for the general public, sociologists, business professionals, freelance workers, and librarians, concerned with the understanding the unhealthy impact that the focus on time management and productivity may have on the workplace and their own lives." -- Clem Guthro * Journal of Intellectual Freedom and Privacy *"A smart, fascinating analysis of the theory, practice, and anthropotechnics within the knowledge economy, a business sector whose productivity can be defined by its intellectual capital as opposed to its production." -- Julia Scatliff O'Grady * Journal of Cultural Economy *“Counterproductive is a must-read for everyone interested in the sociology of work, especially for those investigating the development of digital tools and their impact on workers’ lives.” -- Anna Maria Ozimek * Information, Communication, & Society *Table of ContentsPreface ix I. Theory Introduction: The Productivity Imperative 3 1. A Brief History of Time Management 22 II. Practice 2. Executive Athleticism: Time Management and the Quest for Organization 53 3. The Aesthetics of Activity: Productivity and the Order of Things 78 III. Anthropotechnics 4. Mindful Labor 103 Conclusion: From Careers to Atmospheres 127 Postscript: A Belated Processing 141 Acknowledgments 143 Notes 147 Bibliography 179 Index 191
£86.70
John Wiley & Sons Inc The Race Without a Finish Line: America's Quest
Book SynopsisBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.Trade Review"An excellent primer on the most important subject for American business in the 1900's--training its people." --James Flannigan, Business columnist, Los Angeles Times
£33.24
John Wiley & Sons Inc TQ Manager: A Practical Guide for Managing in a
Book SynopsisA concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.Trade Review"Bravo! Schmidt and Finnigan have provided some long-awaitedpractical advice and know-how to help leaders ensure a successfultransformation to a total quality organization." --Thomas A.Meachum, director of quality resources, HCA Bayonet Point/HudsonMedical Center "The down-to-earth guide on transforming companies to total qualitymanagement! TQManager offers practical hands-on advice and aninvaluable self-assessment tool for every manager who must lead thechange to total quality." --Bill Wiggenhorn, president, MotorolaUniversityTable of ContentsPart One: What You Need to Know About TQM 1. Understanding the Concept 2. Recognizing the Challenges Part Two: Mastering the Five Key Competencies of TQManagement 3. One: Developing Relationships of Openness and Trust 4. Building Collaboration and Teamwork 5. Three: Managing by Fact 6. Four: Supporting Results Through Recognition and Rewards 7. Five: Creating a Learning and Continuously ImprovingOrganization Part Three: Sharpening Your TQManagement Skills 8. Getting and Using Feedback About Yourself 9. Resources for TQManagers Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About
£24.79
Purdue University Press Animal-Assisted Interventions in Health Care Settings: A Best Practices Manual for Establishing New Programs
Book SynopsisGrowing literature around the benefits ofanimal-assisted intervention (AAI) spurs health care professionals andadministrators to start new programs. Yet the trend also raises questions ofhow best to begin and run successful AAI programs—under what circumstances,with what staff, and within what guidelines. Animal-Assisted Interventions in Health Care Settings: A BestPractices Manual for Establishing New Programs succinctly outlines how best to develop, implement, run, andevaluate AAI programs. Drawing on extensive professional experiences andresearch from more than fifteen years leading the Center for Human-AnimalInteraction in the Virginia Commonwealth University School of Medicine, theauthors discuss both best practices and best reasons for establishing AAIprograms. For thorough consideration, the text explores benefits from a varietyof perspectives, including how AAI can improve patient experience, provideadditional career development for staff, and contribute favorably toorganizational culture as well as to the reputation of the facility in thesurrounding community.Developed for administrators as well as forvolunteers and staff, Animal-AssistedInterventions in Health Care Settings includes practical, case-basedexamples for easy comprehension and offers user-friendly templates that can beadapted to develop practice-specific training, evaluation, and proceduremanuals.Table of Contents Preface 1. The Health Care Administrator's Overview of AAI 2. AAI Program Structure 3. Establishing Requirements: AAI Program Entry 4. Establishing Requirements: AAI Implementation 5. Maintaining Compliance: Renewals, Record Keeping, and Team Retention 6. Program Evaluation 7. Beyond Visitation: Animal-Assisted Therapy (AAT) and Facility Dogs Summary, Opportunity, and the Future References Additional Resources
£26.96
John Wiley & Sons Inc Superior Product Development: Managing The
Book SynopsisAn improved product development process is the key to a resurgence in US ability to develop technologically innovative products. Superior Product Development presents lessons learned by firms whose high-value, robust, timely products have been technical and market successes for students of engineering and business as well as business persons, researchers, and consultants in the field of product development. These lessons - the essential elements of superior product development practice - have been synthesized into a Product Development Process Model that may be used as a process template for professionals or a project handbook for students. During the 1980s, the competitiveness gap between US and foreign competition became truly pervasive. Although US-based firms have regained their world market leadership in most industries, US engineering firms continue to lag Japanese and European competitors in the ability to design and manufacture technologically innovative products. Foreign competitors have not beaten US firms with high technology, but with basic design and engineering practices. In many cases, US product development efforts are too slow, too expensive, and too often fail to create products with the features, performance, and quality that customers want. Some US firms have responded successfully to the product development challenge presented by world class competitors. The authors have studied actual successful product development case histories involving the development of complex, innovative products. These firms have combined the engineering, manufacturing, and parts purchasing functions into single teams that value the successful production of a high-value product over all other functional objectives.Table of Contents1 Introduction. 2 The Product Development Process. 3 Product Ideas. 4 Customer Future Needs Projection. 5 Technology Selection and Development. 6 Final Product Definition and Project Targets. 7 Product Design and Evaluation. 8 Marketing and Distribution Preparation. 9 Manufacturing Systems Design. 10 Product Manufacture, Delivery and Use. 11 Leading and Organizing Product Development. Discussion Questions.
£21.21
John Wiley & Sons Inc Management: Total Quality in a Global Environment
Book SynopsisThis introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summariesTrade Review"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage." Fred T. Whitman, Mary Washington College Table of ContentsPart I: Management Today:. 1. Managers and Organizations Today. 2. The Evolution Toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility. Part II: Planning and Strategic Management for Customer Value:. 5. Decision Making, Problem Solving and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Customer Value Strategy. Part III: Organizing for Total Quality:. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change. Part IV: Behavioral Processes:. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams and Groups. Part V: Control and Systems Improvement:. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement.
£25.49
PennWell Books Optimal Supply Chain Management in Oil, Gas and
Book SynopsisDavid Jacoby's highly regarded book addresses the specific supply chain management characteristics and needs of oil, gas, and power companies, and contains a wealth of industry-specific examples.Jacoby provides a toolbox for large-scale capital expenditure decision making and for transforming capital and operation expenditures to exert a visible financial impact in oil, gas, and power companies. The supply chain risk management decision analysis tools offered by Jacoby will help operators increase economic value added while enhancing safety and stewardship of the environment. This book is an invaluable reference resource for chief operating officers; chief financial officers; engineers; vice presidents of supply chain, operations, or production; and directors and managers of procurement, purchasing, operations, or materials management.
£100.30
now publishers Inc Market Driven Supply Chains
Book SynopsisMarket Driven Supply Chains shows how supply chain management directly impacts the competitiveness and financial performance of a company. The premise is that a company needs to be responsive to enable the supply chain to adapt from one niche to another. The basic framework is discussed at length in Chapter 1 and it outlines how the fit between market drivers and supply chain processes can be assessed in the context of a product or service. Chapter 2 discusses demand and revenue management for shaping demand. Various concepts of capacity allocation, dynamic pricing, demand allocation, and mass customization are explored. In Chapter 3, the theme is managing capacity for market volatility and includes issues such as building flexibility, demand allocation between stable and agile suppliers, outsourcing, demand decoupling, capacity trading, and capacity network are explored at length. Chapter 4 reviews new product and process configuration for demand volatility, attribute mapping techniques such as the house of quality, fit between supply chains and products, product modules, facility configuration, and re-sequencing, and redesigning processes. Chapter 5 covers procurement and the choice of supply network including network design, supplier relationship, and contracts. Finally, Chapter 6 examines the modalities of response in a supply chain disruption including proactive and reactive approaches. Market Driven Supply Chains should be of interest to both the academics and industrial practitioners, and would be of great value to graduate students in business and engineering. Modeling approaches for new problems are suggested along with discussion of case studies and other examples.Table of ContentsPreface. Introduction. 1. Market Drivers and Supply Chains. 2. Demand and Revenue Management. 3. Capacity Restructuring. 4. Product Reconfiguation. 5. Supplier Network. 6. Supply Chain Disruption.
£36.10
J Ross Publishing Lean Six Sigma Service Excellence: A Guide to
Book Synopsis
£46.80
J Ross Publishing Managing Global Supply and Risk: Best Practices,
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£40.80
J Ross Publishing Lean and Agile Value Chain Management: A Guide to
Book Synopsis
£44.60
J Ross Publishing Diagnosing Greatness: Ten Traits of the Best
Book Synopsis
£40.80
J Ross Publishing The Procurement Game Plan: Winning Strategies and
Book Synopsis
£37.00
J Ross Publishing Supply Market Intelligence for Procurement
Book Synopsis
£50.40
J Ross Publishing Supply Chain Financial Management: Best
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£999.99
J Ross Publishing Procurement at a Crossroads: Career-Impacting
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£32.25
J Ross Publishing APICS CSCP Exam Success: A Guide to Achieving
Book Synopsis
£73.15
J Ross Publishing Quantum Lean: Taking Lean Systems to the Next
Book Synopsis
£31.30
J Ross Publishing Trust the Plan: Demand Management for Business
Book SynopsisTrust is what separates companies with exceptional planning processes from those that are regularly frustrated by their planning processes. Business leaders can’ t simply put their heads down and focus on only on their own departments, they must trust and work with cross-functional counterparts to synchronize plans. Weaving in an intricate case study throughout, Trust the Plan shows executives how to develop and lead Demand Management processes that are trustworthy and will enable business objectives to be achieved. Topics include the rationale for trustworthy planning; the difference between goals and plans; roles and responsibilities; and best practice characteristics of processes, performance measures, and individual capabilities.Key Features: --Shows why cross-functional planning is an executive responsibility and a critical enabler for achieving business objectives in today’ s post-pandemic supply and demand world --Thoroughly explains Demand Management and the commercial roles and responsibilities that are essential to its successful implementation--Shares approaches and best practices for making plans relevant and trustworthy for different business stakeholders--Addresses the necessary resource capabilities (people and tools) needed for building next-level Demand Management capabilities--WAV offers numerous whitepapers to enhance the adoption of world-class Demand Management best practices--available from the Web Added Value Download Resource Center at jrosspub.com/wavTable of ContentsChapter 1: Planning for Success Chapter 2: Working On the BusinessChapter 3: Working as a TeamChapter 4: Gaining Alignment Through Integrated Business PlanningChapter 5: TrustChapter 6: Customers of the Demand PlanChapter 7: AssumptionsChapter 8: Reaching Consensus in the Demand ReviewChapter 9: Achieving Business Goals and ObjectivesChapter 10: Aggregate and Detail PlanningChapter 11: Staying Focused on End UsersChapter 12: Measuring PerformanceChapter 13: Trusted AdvisorsChapter 14: ConclusionAppendix A: Analytics and Technology in Demand ManagementIndex
£40.80
J. Ross Publishing The Evolution of Procurement and Supply
Book Synopsis
£44.20
J Ross Publishing Building an Effective Procurement Organization:
Book SynopsisEffective procurement management is essential for any organization looking to reduce costs, improve quality, and increase profitability. Building a truly effective procurement organization is a challenging multilayered effort that requires establishing a solid base for the deployment of best-practice solutions and ensuring long-term benefits from sustainable procurement operations. Building an Effective Procurement Organization presents essential steps for advancing procurement practices to a world-class level, describing the fundamentals of procurement management and how to build a solid foundation for success. Povoroznyk emphasizes the importance of mastering the basics before diving into more complex procurement concepts. With clear explanations and practical examples, this invaluable resource is for anyone looking to develop their procurement management skills and enhance their organizations’ purchasing power. For entrepreneurs and suppliers, this book will become a source of insider information about the structure of the procurement service of their corporate clients and the tasks that owners and managers of companies set for buyers.Table of Contents Foreword Acknowledgments Chapter 1: Procurement Spend: How Much Is Not a Lot? Chapter 2: Benchmarking: A Procurement Health Check Chapter 3: Action Plan: Strategy and Tactics Chapter 4: Category Strategies: A Magic Pill or A Recipe? Chapter 5: Procurement Savings: Everything You Did Not Spend Chapter 6: Procurement Organization Models: Centralize or Not? Chapter 7: Operational Efficiency: Processes Within Processes Chapter 8: Procurement Risks: Identify and Mitigate Chapter 9: Procurement Policy: Your Rules to Play Chapter 10: Digitalization Can't Wait Any Longer Chapter 11: The Procurement Team: Who Are All These People? Chapter 12: Procurement of the Future: Dreams and Reality Chapter 13: What’s Next: Turning Theory into Practice Appendix: List of Recommended Resources and Literature
£40.80
J. Ross Publishing Perspectives of Supply Chain CompetitivenessA
Book Synopsis
£35.02
Business Expert Press Better Business Decisions Using Cost Modeling
Book SynopsisThis book provides the business professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions and the identification of opportunities for internal process improvement projects.The creation and use of external cost models are discussed providing insight into how their use can drive collaborative improvement efforts among supply chain partners, better prepare for price negotiations, and keep negotiations focused on facts rather than emotions—all while allowing for future discussions with preferred suppliers to focus on more strategic and operational improvement initiatives, and less on pricing. A number of detailed cost model examples are provided to educate on both how cost models are constructed, and to demonstrate how they have been effectively deployed.
£18.00
Business Expert Press Mastering Leadership Alignment: Linking Value Creation to Cash Flow
Book SynopsisThis book raises the bar on what it means to be a high performance enterprise, providing methods and tools to engage the senior leadership team in building and sustaining rock-solid alignment. It demonstrates how to generate wholehearted unanimity on precisely what creates value in the enterprise, who creates it, and how the value created shows up in the financial statements.Simple, step-by-step procedures given bring about wholehearted unanimity in the senior leadership’s understanding of how the enterprise makes money. Where to focus energy (and where not to) is revealed. Readers are guided to apply “non-directive leadership skills” to co-creating maps and reports of their enterprises’ value creating activities into a Management Operating System? (MOS).Based on more than 30 years and over 50 hands-on projects using the work of legendary IBM Executive School leader, finance and values innovator, Lou Mobley, and Chuck Kremer, CPA, this book builds on Lou’s original breakthrough works building IBM’s executive leadership culture from 1955 to 1970.
£18.00
Business Expert Press How Efficiency Changes the Game: Developing Lean
Book SynopsisObtaining a competitive advantage in today's business environment generally does not happen of its own accord. With the speed of change in technology, products to market, and customer preferences, organizations must strive to keep on the edge and be the drivers of change. Given that most businesses deal with the same buyers in defined markets who purchase similar products, gaining this competitive advantage is critical to both thriving and being leaders in their field.To do this one must drive efficiencies throughout the entire organization while creating a significant point of difference. Yet, inefficiency continues to run rampant and can be found in the often forgotten pockets of the organization, hampering efficacy at best, leading it out the door at worst.How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage, provides an insightful process for the executive, manager, and business owner, enabling them to discover inefficiencies where least expected, highlighting both the nature of the primary issues and then how to subsequently correct them. This book will assist in developing lean operations in areas such as leadership, marketing, strategy and planning, sales, time management, workflows, finances, and people.Trade ReviewIt has been awhile since I have read something that I didn't want to put down. Ray has taken the fundamentals of how to be more efficient and put a great spin on it. I like the way he has included quotes from leaders and explained simply what they mean. My favourite chapter was the one on leadership and people. Ray has highlighted what is important to be efficient in simple easy to read chapters with great summaries at the end of each chapter." - Jason Gow. My Builder Friend
£25.16
Business Expert Press RFID for the Supply Chain and Operations
Book SynopsisIndustry 4.0 systems use various sensor technologies many that include the integration of RFID.The intent of this book is to provide a sufficient discussion of RFID to enable readers with no prior knowledge to develop a basic understanding of the technology.RFID for the Supply Chain and Operations Professional discusses current applications and specific examples of RFID usage taken from a variety of industries. The appropriate coupling of RFID with other technologies such as global positioning systems (GPS), enterprise resource planning (ERP), IIoT technologies and robotics is discussed as well as an overview of the RFID implementation process.This book will help readers develop an understanding of the capability of the technology to increase an organization's customer responsiveness. In the third edition, the discussion and examples have been updated to reflect the rapid advancement in RFID technology. A new case study and new examples have been added along with updated discussions and projections about RFID technology.
£21.80
Business Expert Press Organizational Velocity: Turbocharge Your
Book SynopsisIf you're not operating with Organizational Velocity, you're getting lapped and don't even realize it.Business as usual? Established organizations are being disrupted as nimble upstarts cross long-established competitive moats with increasing ease. The status quo needs to be blown up.In Organizational Velocity, veteran UPS executive Alan Amling distills five years of research and three decades on the front lines of Corporate America to reveal a fundamental truth…Moving at the speed of change is a choice, not a circumstance.Companies from Amazon to Shaw Industries stay ahead of the curve by operating with Organizational Velocity, a rapid learning paradigm empowering organizations to create persistent advantage.Amling shows how companies get in their own way and provides pragmatic insights from industrial, digital, and military leaders to break through organizational friction and thrive in disruption.Organizational Velocity is for current and aspiring executives seeing the disruption at their doorstep but not knowing how to break through the cloud of uncertainty. So, dog-ear the pages and create a company built to stay ahead of the curve.
£25.16
