Description
Book SynopsisA concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
Trade Review"Bravo! Schmidt and Finnigan have provided some long-awaitedpractical advice and know-how to help leaders ensure a successfultransformation to a total quality organization." --Thomas A.Meachum, director of quality resources, HCA Bayonet Point/HudsonMedical Center
"The down-to-earth guide on transforming companies to total qualitymanagement! TQManager offers practical hands-on advice and aninvaluable self-assessment tool for every manager who must lead thechange to total quality." --Bill Wiggenhorn, president, MotorolaUniversity
Table of ContentsPart One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously ImprovingOrganization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About
