Production and quality control management Books

Book SynopsisBusiness today is up against a myriad of complexities -- disruptive competition and technologies, volatile economic forces, and a complex and evolving work force. There is unending pressure to do more with less, deliver short-term goals while driving long-term sustainability, all while finding and retaining the top talent to get it done.Trade Review"There are many thought leaders speaking about the transformational qualities of organizational purpose and why it is important, but few can tell you what to do next or how to run a business to fulfill it. Efron can and does. If you want to create a winning organization with sustainable results, you need to read and implement the ideas and steps in this important and timely book."- Ann Rhoades,Cofounder of JetBlue, president of People Ink, and author of Built on Values"Read Purpose Meets Execution, follow its wisdom, and make your competition irrelevant! Louis Efron’s vast experience and insights (gained across industries) are synthesized into a resource that will help you turn your leadership vision into reality. Purpose Meets Execution offers practical tools and insights for strategic planning, disciplined operations, practical innovation, and sustainable success. What are you waiting for? Isn’t it time to inspire purpose and hardwire operational excellence?" - Joseph Michelli, Ph.D. CCXP, New York Times #1 best-selling author of Driven to Delight, The Starbucks Experience, and The New Gold Standard "What a wonderful book! We all start off with purpose in our businesses and work, a passion for what we do, but that isn’t enough. We need to be able to execute on that passion. In Purpose Meets Execution Louis Efron lays out a clear roadmap for success. It will make you think and it will help you to succeed."- Chester Elton, New York Times best-selling author of The Carrot Principle, All In, and What Motivates Me"Efron nailed it! Purpose Meets Execution is a game changer for every organization, today and in the future. It is relevant, inspiring, and actionable. You won't find a book that better captures the elements and actions needed for a highly successful and sustainable organizational culture and business. A must read!"- Melissa Daimler, SVP, Talent Acquisition and Development, WeWork "Rarely does a book capture why company culture matters like Purpose Meets Execution. Efron not only makes a profound case for how you need to know why you are in business, but also gives crucial, actionable steps that will certainly lead any organization toward thriving well into the future. Those who read this will find more than stories of how others have prospered in business through having a culture of purpose. They will discover how they can begin to write their own story that will impact their own business and the world they have a heart to serve."- Ryan McCarty, Cofounder, Culture of Good"Purpose Meets Execution: How Winning Organizations Accelerate Engagement and Drive Profits is a great balance of reflective thought and the need to move business forward through action. Louis does an amazing job getting leaders to answer the tough questions for themselves and their business. Given the agility required in today’s environment, it’s critically important for leaders to take the time to find alignment; this book helps them do just that." - Lacey Leone McLaughlin, Director, Center for Effective Organizations at the Marshall School of Business, USC "Execution on its own isn’t enough. And Core Purpose (your "why") in the absence of "how" isn’t enough either. Louis shares an important perspective, showing us how to engage both the heart—purpose—and the mind—execution—and how to keep them in balance to drive both culture and growth."- Cameron Herold, author of Double Double, Meetings Suck, and The Miracle Morning for Entrepreneurs"Even in today’s hypercompetitive business environment, extraordinary companies aren’t satisfied solely with making a profit. These trailblazing companies tap into the unifying influence of purpose to outperform and out maneuver their competition. If you’re at all interested in catapulting your company to greater heights and inspiring your employees, listen to and act on what Efron has to say about the unifying powers of purpose."- Shawn Murphy, Author of The Optimistic Workplace; Founder and CEO, Switch+Shift"In an era where "purpose-driven" has become one of the hottest corporate buzz phrases, Purpose Meets Execution provides a valuable service to business leaders: connecting the dots between organizational purpose and operations. The market is flooded with books about purpose, but few of them unlock the difficult challenge of operationalizing purpose by architecting it into your company's systems and processes. Through copious examples and helpful tools, Purpose Meets Execution helps unravel the mystery behind the financially successful purpose-driven organization."- Eric Severson, Former Co-CHRO and Senior Vice President, HR Gap Inc.; U.S. Department of Commerce Appointee, United States Department of Commerce; National Advisory Council on Innovation and Entrepreneurship"Louis Efron's Purpose Meets Execution is an enjoyable book that will inspire the reader to be strategic and intentional when focusing on purpose to drive results. The action items are both digestible and easily executable, and follow from real-world examples that illustrate the importance of a shared purpose in a high-performance work culture. The questions posed at the end of each chapter require introspection, and alone are worth the price of the book!"- Matthew Fehling, President and CEO, Better Business Bureau "Purpose Meets Execution provides a refreshing perspective on the topic of business strategy and leadership. Efron does a great job in showcasing a blueprint with which an organization can build a foundation to support high growth, sustainability, and humanity. Stressing the power of influence that leaders have over their company’s culture and work environment, the book provides a toolbox of techniques and tools that will drive positive social and economic change as well as business results." - Dr. Emad Rahim, Kotouc Family Endowed Chair and Associate Professor, Bellevue University; Fulbright Scholar Table of ContentsForewordIntroductionPart I: Building an Unshakable Foundation Chapter 1: Starting with PurposeChapter 2: Finding Your WayChapter 3: Avoiding the Pitfalls of PurposeChapter 4: Executional ExcellenceChapter 5: Where Purpose Meets ExecutionPart II: Creating One Team Chapter 6: Establishing TrustChapter 7: Accelerating People EngagementChapter 8: Connecting Peoples’ Actions to the Bigger PicturePart III: Realizing a Winning Culture Chapter 9: Bringing Purpose to LifeChapter 10: Keeping Your PromisesChapter 11: Getting the Balance Between Purpose and Execution RightChapter 12: Changing the World through LeadershipConclusionAcknowledgmentsNotesReferences

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Book SynopsisWhen capital projects fail to deliver, it is usually not due to technical reasons but a combination of behavioral pitfalls, unclear accountabilities and gaps in design, specification, and/or project-management processes. Early Equipment Management (EEM): Continuous Improvement for Projects explains how well known and award winning organizations avoid these weaknesses by using: Project road maps setting out clear accountabilities for each step of the concept-to-project-delivery process; Progressive design goals for each step to assure the delivery of low life-cycle costs; Processes to codify tacit knowledge, reveal latent design weaknesses, and build high performance cross-functional team collaboration; Project governance processes that systematically raise their organizations ability to reduce time to market for new assets, products and services with higher added value and fewer resources. HTable of ContentsContents Preface Chapter 1: Early Equipment Management Delivering Capital Projects Faster, Cheaper, Better 1.1 What goes wrong? Steps 1 and 2: Before EEM Change curve Cost curve Steps 3 and 4 Before EEM Change curve Cost curve Steps 5 and 6 Before EEM Change curve Cost curve What is really happening The Voyage of Discovery 1.2 EEM in action Steps 1 and 2 With EEM Change curve Cost Curve Steps 3 and 5 With EEM Change curve Cost Curve Steps 5 and 6 With EEM Change curve Cost Curve The gains 1.3 Why we need EEM Understanding Project Delivery Weaknesses D. Collaboration Weaknesses This is a symptom of poor working relationships/collaboration. That can mean that weak ideas are untested until it is too late resulting in unforeseen (but predictable) Installation and commissioning problems. Making Better Decision Project Governance Knowledge Management: Delivering better management processes 1.4 The Book Structure Overview Chapter Summaries Chapter 2: The EEM Road Map 2.1 EEM Road Map Overview Define: Getting the Right Design Design: Getting the design right Refine: Getting the Design Gains Improve 2.2 EEM Project Work Streams RACI RACI: Responsible 2.3 RACI Accountable Column: Design Phase Concept development: Aim, to develop a preferred concept High Level Design: Aim, to approve funding and the basis for vendor selection 2.4 RACI Accountable Column: Design Phase Detailed Design: Aim, to develop a detailed specification and project delivery programme. Prefab Procurement 2.5 RACI Accountable: Refine Phase Step 5: Installation: Aim, to install equipment in plant Step 6 Commissioning: Aim, to deliver flawless operation on production day 1 2.6 RACI Accountable: Improve Phase Step 7 Stabilise Step 8 Optimise 2.7 Summary Chapter 3: Design and Performance Management 3.1 In search of better design Innovation Systematic Design Development 3.2 In search of better performance Criticality assessment Hidden Loss Analysis/Trouble Map Condition Appraisal Day in the Life of (DILO)Review Incorporating PP data in Design 3.3 Avoiding Design Pitfalls Create Design Modules Recognise Vendor Skill Sets Understand Behavioural Bias Apply the EEM Design Hierarchy Design Goals Design Guidelines Technical Standards Objective Testing Integrating Stakeholder Workstreams 3.4 Systematic Design Development: Define Phase 3.5 Systematic Design Development: Design Phase Vendor Induction Detailed design workshops Problem Prevention Detailed activity planning 3.6 Systematic Design Development: Refine and Improve 3.7 Chapter Summary Chapter 4: Specification and LCC Management 4.1 Having the Right Conversations Keep the conversation flowing Setting the Design Agenda Checklist Management 4.2 Creating powerful specifications Layouts Module Review Approach Value Engineering Review Preparation Approach Resource Management/Systems specification Draft Specification Systems High Level Design Systems Detailed Design and Forward Program User training, Systems Validation and Go live Setting Design Targets Process Milestones Basic Life Cycle Cost Model Example Estimating Costs Operating Cost Estimates Capital cost estimates. ITT Design Approach Process Milestone 4.3 Detailed Design Module Review Update Dealing with Risk Specify low risk solutions Specify Problems to be prevented Use Charts and Graphs to Raise Awareness Specify Learning Plans that Reduce Error Risks Detailed Activity Planning Change Control Witnessed inspection 4.4 Define 4.5 Design 4.6 Refine and Improve Day One Production and Site Acceptance Testing 4.7 Summary Chapter 5: Project and Risk Management 5.1 Developing the project plan Milestone Planning Understanding the critical path Communicating Project Timelines Work Scheduling 5.2 Managing people and teams Creating the Collective Team Vision Team induction Team Dynamics Collaborating with Vendors Managing Communication Processes Project Administration Personal systems and procedures 5.3 Managing risk The Purpose of Risk Management Surfacing Hazards Registering Risks Highly Regulated Industries Implementing Risk Mitigation 5.4 Define Project Leader Role: Concept Project Leader Role: High Level design 5.5 Design Project Leader Tasks: Detailed Design Project Leader Role: Pre Fab Procurement 5.6 Refine and Improve Project Leader Role: Installation Project Leader Role: Commissioning Project Leader Role Stabilise 5.7 Chapter summary Chapter 6: Project Governance Impact of Internal Processes 6.1 Project Governance: Mind Set and Skill Set Direction Setting Capability Building Performance Management Vendor Performance Results Delivery 6.2 Organisational Development, The Leadership Challenge Setting EEM Policies EEM Policy Example Policy and Direction Project Delivery EEM Support EEM Subject Matter Expert Project Manager/Installation Manager Best Practice Design book 6.3 Organisational Development: Measuring Progress Setting targets Beyond the Stage Gate Review Stage Gate Team Coaching Role Coaching parallel work streams EEM Audit Process Approach Audit Roles Audit Agenda Task Milestones 6.4 Locking in the EEM Gains The Origins of EEM Best Practice Design Books Compatibility of EEM with Other Design Tools 6.5 Define Concept Stage Gate High Level Design Stage Gate 6.6 Design Detailed Design Pre Fab Procurement 6.7 Refine and Improve Installation Commissioning Post Day 1: Stabilise 6.8 Chapter summary Chapter 7: Implementing EEM 7.1 Define Planning and preparation Management Awareness Mobilisation 7.2 Design Pilot Policy Development 7.3 Refine 7.4 Improve EEM Subject Matter Expert Learning Pathways 7.5 Speeding up time to market Design and Performance Management Processes Specification and LCC Management: Project and Risk Management Processes Project Governance Best Practice Design Book Processes 7.6 Chapter Summary Chapter 8: Early Product Management Why do we need EPM? What is EPM? EPM Road Map 8.1 EPM Step 1: Shell 8.3 EPM Step 2: Shape Design and Performance Management Issues Specification and LCC Management Process Project and Risk Management Process 8.4 EPM Step 3: Scope Design and Performance Management Specification and LCC Management Project and Risk Management 8.4 Links with EEM Project Governance Design and Performance Management Specification and LCC Management Project and Risk Management 8.5 Implementing EPM 8.6 Chapter Summary

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Book SynopsisHow to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader's coach'. As the reader works' their way through the book, they will reclaim their creativity, learn Karyn's tried-and-true 15-minute a day coaching approach and adapt lean principles, practices and tools to their particular service organization.As an internationally acclaimed lean consultant, highly experienced coach and coauthor of The Toyota Way to Service Excellence, Karyn Ross Table of ContentsWelcome Section (Preface) Part 1: Introduction: It takes 21 Days To Make a Habit! Time to Get Started! Day 1: Lean Service Basics Part 2: Time to Practice! Day 2: Always Start with Purpose Day 3: A Vision Gives Us Something to Strive Towards Together! Day 4: Service is About Others Day 5: Service Value Streams Tend to Be Circular Day 6: Creating Peak Services vs Simply Solving Problems Day 7: Start with What Should be Happening (Target) Day 8: Do You REALLY Know What’s Going On?Day 9: The Importance of ‘Making It Visible’: Both Process and Mindsets! Day 10: The Importance of ‘Making it Visible’: Minding the Gap! Day 11: Striving for Single-Piece Flow in Service Processes Day 12: Barriers to Flow in Service Processes: Part 1 Day 13: Barriers to Flow in Service Processes: Part 2Day 14: Barriers to Flow in Services: Part 3 Day 15: Leveling Work in Services: Part 1 Day 16: Leveling Work in Services: Part 2 Day 17: Leveling Work in Services: Part 3 Day 18: Standardized Work in Services: Part 1 Day 19: Standardized Work in Services: Part 2 Day 20: Time to Reflect! Part 3: Conclusion: Where am I - and my learner - now? What’s Next? Day 21: What Did We Learn?

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Book SynopsisThis book deals with the improvement of suppliers in order to increase a company''s top and bottom-line. The enhancement of suppliers can be accomplished in a series of steps when conditions warrant intervention. They can also be generated through direct quality mentoring when the supplier does not have the basic skills or abilities to adequately address impending problems. Also included are guideline activities which will aid in achieving and attaining improved profitability and competitiveness in the world market. Packed with examples, problems, and forms to allow easy establishment of systems, makes the information presented more easily understood, interesting, and useful.Table of ContentsIntroduction. Need for Enhancement. Problem History. Supplier Credentials. Supplier Elements. Course of Action. Record Keeping. Supplier Readiness. Opportunity for Improvement. Problem Resolution Aids. System Evaluation. Other Requirements. Tools for Improvement. Useful Audit Criteria. Summary. Appendix: Definitions.

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Book SynopsisTetsu Natsume of Sony Computer Science Labs (Sony CSL) has been pioneering technology promotion for a decade. As he seeks marketplace opportunities for ground-breaking research, he plays the role of a Technology Producer -- a role that will be increasingly important as organizations seek optimally efficient and effective applications of basic research. Natsume''s task has been greatly facilitated by his association with Sony CSL, a research lab founded by co-author Mario Tokoro. While CSL is owned by SONY, it nevertheless operates almost entirely independently. At CSL, a diverse, cosmopolitan group of talented researchers are free to explore any idea that might one day change the world. Natsume''s task is to optimise that process by identifying the best path to the market for the new insights that pour out of CSL. Functioning somewhat like a movie producer, Natsume has blazed a trail for technology promoters the world over. He explains his techniques for Table of ContentsTable of Contents; Foreword; Part I - How Sony CSL Turns Research into Results; Chapter 1 - Birth of the Technology Promotion Office (TPO); Chapter 2 - Case Studies in Technology Transfer; Chapter 3 - Next-Level Challenges for the Technology Promoter; Chapter 4 - Techniques for Technology Promotion; Part II - Researchers on Technology Promotion; Chapter 5 - Implementing outrageous ideas - Alexis Andre, Researcher; Chapter 6 - Implementation of Academic vs. Corporate Research - Jun Rekimoto, Deputy Director; Chapter 7 - Papers are fine, but nothing beats the joy of research that becomes products that change the world! - Takashi Isozaki, Researcher; Part III - The History of TPO (Mario Tokoro); Chapter 8 - Before TPO; Chapter 9- From the Perspective of Technology Management; Chapter 10 - What TPO Represents; In Closing: Borderless Technology Promotion; Afterword

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Book SynopsisInterest in the phenomenon known as lean has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided Trade Review"Netland and Powell have done a wonderful job in bringing together the key writers on the Lean agenda. Anyone seeking to dig deeper in the field, either in the underlying philosophy or specific applications, will find much of value here. The book is unique in its breadth, giving an accurate reflection of the state of the art."Steve New, University of Oxford, UK"When Quincy Jones produced the song We Are the World, written by Michael Jackson and Lionel Richie, he gathered what he called ‘the supergroup.’ The most admired singers in the world contributed with their best tones in ONE song. This is a book where Netland and Powell have done the very same thing, but on the ‘lean arena.’ They have gathered the most admired ‘lean singers’ in the world where everyone contributes with their best ‘lean tones.’ This is a megahit! Enjoy the rhythm!" Niklas Modig, Stockholm School of Economics, SwedenWinner of 2017 Shingo Research Award "Netland and Powell have done a wonderful job in bringing together the key writers on the Lean agenda. Anyone seeking to dig deeper in the field, either in the underlying philosophy or specific applications, will find much of value here. The book is unique in its breadth, giving an accurate reflection of the state of the art."Steve New, University of Oxford, UK"When Quincy Jones produced the song We Are the World, written by Michael Jackson and Lionel Richie, he gathered what he called ‘the supergroup.’ The most admired singers in the world contributed with their best tones in ONE song. This is a book where Netland and Powell have done the very same thing, but on the ‘lean arena.’ They have gathered the most admired ‘lean singers’ in the world where everyone contributes with their best ‘lean tones.’ This is a megahit! Enjoy the rhythm!" Niklas Modig, Stockholm School of Economics, SwedenTable of Contents1. The Evolution of Lean Thinking and Practice (Daniel T. Jones and James P. Womack)2. The Toyota Way: Striving for Excellence (Jeffrey K. Liker)Part I: The Lean Enterprise3. Lean Production (Pauline Found and John Bicheno)4. Lean Leadership (Michael Ballé)5. Lean Innovation (Günther Schuh, Stefan Rudolf, and Christian Mattern)6. Lean Product Development (Monica Rossi, James Morgan, and John Shook)7. Lean Systems Engineering (Cecilia Haskins and Bohdan W. Oppenheim)8. Lean Logistics (Michel Baudin)9. Lean Safety (Robert B. Hafey)10. Lean Teams (Desirée van Dun and Celeste Wilderom)11. Lean IT (Pär Åhlström, Ryusuke Kosuge, and Magnus Mähring)12. Lean Sales & Marketing (Brent Wahba)13. Lean Branding (Laura Busche)14. Lean Accounting (Brian H. Maskell)15. Lean Auditing (James C. Paterson)16. Lean Remanufacturing (Elzbieta Pawlik, Jonathan Corney, and Winifred Ijomah)17. Lean and Green (Keivan Zokaei, Ioannis Manikas, and L. Hunter Lovins)18. Lean Purchasing (Tim Torvatn, Ann-Charlott Pedersen, and Elsebeth Holmen)19. Lean Supply Chains (Jon Gosling, Maneesh Kumar, and Mohamed Naim)20. Lean Distribution (Matthias Holweg and Andreas Reichhart)21. Lean After-Sales Services (Barbara Resta, Paolo Gaiardelli, Stefano Dotti, and Dario Luise)22. Lean Corporations (Torbjørn H. Netland)Part II: Lean Across Industries23. Lean Healthcare (Daniel Jones)24. Lean Construction (Glenn Ballard)25. Lean Engineer-to-Order Manufacturing (Daryl J. Powell and Aldert van der Stoel)26. Lean Mining (Behzad Ghodrati, Seyed Hadi Hoseinie, and Uday Kumar)27. Lean Maintenance, Repair, and Overhaul (Mandyam M. Srinivasan)28. Lean Public Services (Zoe Radnor)29. Lean Armed Forces (Nicola Bateman and Peter Hines)30. Lean Policing (Harry Barton, Rupert L. Matthews, and Peter Marzec)31. Lean Justice (Ana Lúcia Martins,Isabell Storsjö, and Simone Zanoni)32. Lean Public Water Supply (Kirstin Scholten, Benjamin Ward, and Dirk Pieter van Donk)33. Lean Dealerships (David Brunt)34. Lean Software Development (Mary Poppendieck)35. Lean Printing (Ken Macro)36. Lean Retail (Paul Myerson)37. Lean Education (Vincent Wiegel and Lejla Brouwer-Hadzialic)38. Lean Schools (Jan Riezebos)39. Lean Universities (Steve Yorkstone)Part III: A Lean World40. A Lean World (Torbjørn H. Netland and Daryl J. Powell)

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Book SynopsisAlways interesting and informed, national award-winning journalist Mark Hagland demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country. Through exceptionally well-documented case studies, this insightful volume Puts the current journey towards industry-wide quality transformation into an understandable context for executive, board, and policymaking audiences Explores how performance improvement methodologies borrowed from other industries, including Six Sigma, Lean management, and the Toyota Production System are transforming care delivery processes and administrative operations nationwide Examines the strategic role that information technology will play in the transformation of clinical care quality and patient safety The case studies contained in this book document the surprising strides being madTrade ReviewMark Hagland provides the how-to details for health care executives who are ready to lead meaningful supply-side responses to the growing demand for safe and error-free medical services. Our previous book made the case for transformation and introduced structural approaches for getting started on the road to success. His new book provides detailed instructions for completing the journey. ... It shows how theory has been put into practice by some of the best delivery organizations in the world --Jeffrey C. Bauer, PhD, Partner, Futures Practice Affiliated Computer Services Healthcare Solutions, ChicagoTable of ContentsIntroduction: The Long, Long, Long Journey to Quality In Health Care (Or How Did It Come To This?). A Brief History of Quality and Not-Quality in Health Care, and How Purchasers, Payers and Consumers Are Busy Reframing the Whole Discussion. Pressures from Purchasers and Payers: A Look at Demographic Trends, Pay for Performance, Consumer-Directed Health Care, and Other Trends. What is Transformative Quality? And How Is the Concept of Quality Being Actively Redefined in the Health Care Industry? Six Case Studies in Transformative Quality. Information Technology and Quality. Policy Implications, Future Forecasts. Appendix (Resources, Terms). Index.

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Book SynopsisWhat Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement provides new tools for managing and sustaining process improvement in today's complex non-linear environments and helps readers apply new, relevant theory to their own management practices. With more than 50 combined years of change management and process improvement consulting experience, the authors offer valuable practical insights for creating dynamic organizational change.The first section of the book describes the key bodies of knowledge and process improvement processes (Lean, Six Sigma, and Human Systems Dynamics) used throughout the text. The next two sections focus on the case story of TryinHard Marine. The authors first highlight the dynamics of a typical linear process improvement implementation. They then present ways to combat a range of complex, non-linear, and emergent organizational issues as they arise during the implementation ofTrade Review"I found What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement to be theoretically sound, practical, and easy to read and understand. Blending traditional models and new thinking, the authors have certainly provided food for thought for those struggling to make process improvement a way of life in their teams and organizations. I believe these ideas and tools can help you build capacity for yourself, your team, and your organization to respond creatively and effectively to complex change."—From the Foreword by Glenda H. Eoyang, Founding Executive Director, Human Systems Dynamics Institute, Circle Pines, Minnesota, USA"This book is a profound shift for those seeking to implement continuous improvement efforts within their organization. The system may be suffering for many reasons—customers not getting what they want and need, organizations not getting the extra mileage out of the tremendous efforts requiring employee attention and engagement, and individuals not feeling they are making a significant difference. Process improvement efforts have been designed as linear or mechanistic approaches to fix technical problems. However, it is human interaction that accomplishes the tasks and humans are complex and definitely not linear! Solow and Fake offer a unique approach for organizations experiencing rapid change. They offer tips for beginning or re-engaging in a continuous improvement effort. Most importantly, the authors paint a picture of the dynamics which can cause derailment and offer a different language for moving projects forward. This is a ‘must-read’ book for anyone involved in Lean, Six Sigma or other process improvement initiatives."—Kristine Quade, author of Dynamical Leadership: Building Adaptive Capacity for Uncertain Times (2010)"We’d all like to think our rational, logical approaches to process improvement will work every time—but too often they don’t. Why? The world is messy, things happen we didn’t predict, and random events get in the way.This book approaches process improvement from the perspective of the world as it is, not as we wish it was. It incorporates several disciplines we typically don’t access when we’re doing process improvement: chaos theory, Lean, Six Sigma, and Human Systems Dynamics. Want to increase your success rate on process improvement? Read this book and incorporate its ideas into your approach."—Dr. Warren Wilhelm, DBA Harvard Business School, and President, Global Consulting Alliance"As an industrial statistician, I have found only half the job was finding statistical solutions to the technical problems. The other half was finding ways to enable the organization to leverage the statistical results. Unfortunately, making changes stick often is where we fail because we don’t recognize the messy reality of our situation. This book provides practical approaches to effectively implementing process improvements that adapt to the situation at hand rather than trying to fit a linear and overly specific ‘square peg’ solution into the chaotic ‘round hole’ of the real world. Solow and Fake use an effective comparison of two stories to highlight effective approaches to implementing a process improvement culture. The traditional version is so true-to-life, you will think they are writing about your organization. The adaptive change version addresses all those failure modes you have encountered in making change. Read this for a more effective approach to implementing your changes. This book will make your Lean Six Sigma efforts stick."—John V. Grice, Ph. D., Industrial Statistician, Six Sigma Master Black BeltTable of ContentsWhat?. So What?. "So What?"—Take 2. "Now What". Recommended Reading. Index.

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Book SynopsisToyota Kaizen Methods: Six Steps to Improvement focuses on the skills and techniques practiced inside Toyota Motor Corporation during the past decades. This workbook focuses on the actual training course concepts and methods used by Toyota to develop employee skill level, a core element of Toyota's success. It is not a book about holding Western-style five-day Kaizen events, which were in reality quite rare during the development of Toyota's production system and are virtually nonexistent today inside Toyota. Written by two of Toyota's most revered and experienced trainers, the book Traces the origins of Kaizen since the inception of Toyota Motor Corporation Articulates the basic six-step Kaizen improvement skills pattern taught inside Toyota Helps practitioners of Kaizen improve their own skill level and confidence by simplifying concepts and removing any mystery in the process Provides homework assignments and aTrade Review …What I personally learned from people like Isao Kato and Art Smalley during my Toyota years was that a company’s success largely can be attributed to total employee involvement in daily Kaizen. This difference is critical when compared to traditional Western manufacturing companies. Team members in Toyota working with improvement tools, involvement opportunities, and a structured process constantly delivered amazing results that surpassed my expectations. This book represents a model for understanding Kaizen inside Toyota and the skills required to analyze basic processes and drive improvement.—Russ Scaffede, former V.P. of manufacturing, Toyota Motor Manufacturing Table of ContentsForeword, 1. Introduction, 2. Background of Kaizen in Toyota, 3. Introduction to Kaizen in Toyota, 4. Step 1: Discover Improvement Potential, 5. Step 2: Analyze Current Methods, 6. Step 3: Generate Original Ideas, 7. Step 4: Develop an Implementation Plan, 8. Step 5: Implement the Plan, 9. Step 6: Evaluate the New Method, 10. Summary, Appendix 1: Ten Areas to Investigate for Operational Improvement, Appendix 2: Forms and Instructions, Index, About the Author

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Book SynopsisA discussion of the basic reliability concepts and models, Reliability Models for Engineers and Scientists demystifies modern mathematical reliability models. Requiring very little mathematical background on the reader's part, this concise book introduces the models by focusing on their physical meaning and the supporting data; it then goes on to provide a wide scope of possible applications. The book also introduces a new concept of the Gini-type index, which when applied to aging/rejuvenating components (nonrepairable systems) can measure how different a given aging/rejuvenation distribution is compared to the exponential distribution. A similar index is then applied to aging/rejuvenating repairable systems, creating a bridge between the concepts. The chapters discuss models used in reliability, risk analysis, physics of failure, fracture mechanics, biological, pharmaceutical, and medical studies. They comprise an up-to-date, concise, and informative resource Table of ContentsTime to Failure Distributions and Reliability Measures: Probability Density and Cumulative Distribution Functions. Conditional Reliability, Failure Rate, Cumulative Failure Rate and Average Failure Rate. Reliability Measures. Problems. Probabilistic Models for Nonrepairable Objects: Shock models and component life distributions. Classes of Aging/Rejuvenating Distributions and Their Properties. Models with Explanatory Variables. Probabilistic Models for Repairable Objects: Point Processes as Model for Repairable Systems Failure Processes. Homogeneous Poisson Process as a Simplest Failure-Repair Model. Renewal Process: "as Good as New" Repair Model. Non-Homogeneous Poisson Process: "as Good as Old" Repair Model. Generalized Renewal Process. Inequalities for reliability measures and characteristics for Renewal and Generalized Renewal Processes. Geometric Process: Adding the "Better Than New" Repair. Gini-Type Index for Aging/Rejuvenating Processes. Appendices. References.

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Book SynopsisAddressing the beliefs and attitudes that can be detrimental to your organization's competitiveness, Popular Manufacturing Myths: Eliminating Widely Held Beliefs That Reduce Competitiveness offers time-tested insight into the most common myths encountered in manufacturing environments. It classifies these myths into management myths, shop floor myths, and if appropriate, shared management and shop floor myths.Explaining the reasons why these deeply ingrained beliefs exist, the book outlines remedies that can help to quickly dispel them within your organization. It presents case studies that examine these myths and includes numerous real-world examples that outline simple, yet effective, solutions. Some of the myths dispelled in this book include: Increasing line speed always decreases quality and creates more scrap Reducing the cost of raw materials will decrease the cost of manufacturing Increased inspectiTable of ContentsIntroduction to Manufacturing Myths. Expectational Myths. Data Myths. Our Process Is Different. Measurement Process Myths. Only Adjust One Process Parameter at a Time. Raw Material Myths. Addendum.

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Book SynopsisImproved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication needed to stop talking and start communicating.Defining and discussing both the formal and the informal communication systems within an organization, the book demonstrates the importance of good communication and details the four types of poor-quality communication. It explains how to create a climate of communication in your organization. It describes how this climate of communication encourages the development of quality relationships as well as what it takes to Table of ContentsGood Talk, More Money. What Happens When Two People Talk—At Work? How Do You Talk to Your Boss? How Do You Talk to Your Employees? How Do I Hear What My Teammates Are Really Saying? How Do I Hear What My Boss Is Really Saying. What Do I Say to a Difficult Person or a Bully? How Do I Talk to My Customers? How Do I Communicate to a Corporation from the Outside? How Do I Communicate to a Corporation from the Inside? How Does a Corporation Use Social Media to Communicate? Social Communication in the Workplace. Interviewing Guidelines.

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Book SynopsisManufacturing companies work endlessly to make process improvements, yet they are often hard to implement and even harder to sustain. The reason: companies often stumble when communicating why the methodologies are being used and how to sustain the improvements. Communication for Continuous Improvement Projects demonstrates how to communicate change, create confidence in the new processes, and empower employees. It shows how to be an effective change agent by utilizing tools that make sense while being competitive in the business market.The book explores how the proper tools, communication, and management make the Lean Six Sigma methodologies work. It includes a Continuous Improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers. Communicating these tools is the most difficult part of using the tools. The author details the implementation of the actual tools tTrade Review"This book is a complete guide for effective communication to successfully integrate continuous process improvement projects. Throughout the book you will find very useful codes and references from very successful people who have either worked with the author, done research, or written articles & books on this important topic. Since all the details and examples are based on case studies, intensive research and references from real life business challenges, any business organization can relate to these ongoing continuous improvement challenges. Consequences of not having a proper communication vs benefits of properly planning and implementing communication plans while conducting continuous process improvement projects have been highlighted and explained throughout the book. This book is for all levels of management personnel from the top executives to project support team and students who are pursuing their career in the field of project management. It is a comprehensive communication guide to reduce project communication gaps and successfully deliver projects on time. This book provides step-by-step guidance with examples to integrate communication plans while performing continuous process improvement projects." -Patrick James, PM World Journal, April 2015 IssueTable of ContentsEffective Communication. Best in Class Practices. Maintaining Sustainability. Empowering Employees. Project Managing Employees Including Your Boss. How to Get People to Trust You. Changing the Status Quo. Decision Making. Visual Communication. Lean Six Sigma and TPM. Toolkit. Lean Six Sigma Case Study. Appendix.

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Book SynopsisShifting from external to internal set-up steps and optimizing your set-up procedure is only the first step in achieving world-class performance. What's most important is what comes next, cutting down internal set-up times and achieving changeovers that last only a few minutes.Quick Changeover Concepts Applied: Dramatically Reduce Set-Up Time and Increase Production Flexibility with SMED provides a comprehensive overview of changeovers from a strategic, tactical, and operational perspective. It outlines specific strategies that can help readers shorten internal set-up steps through the physical analysis of machine elements. The method presented is the result of a synthesis of Shigeo Shingo's classic single-minute exchange of die (SMED) methodology with modern engineering techniques. Providing readers with the understanding required to significantly reduce internal set-up times, the book explains why efficient changeovers are critical to producTable of ContentsProduction Systems in Dynamic Markets. Set-Up in Production. Systems Thinking. Product Portfolio and Process. Elements of the Set-Up. Analysis of a Set-Up. Function, Process Force, and Interface Analysis. Mechanical Fastening. Positioning, Setting, and Adjustment. Organization. Communication. Financial Aspects. Implementation Examples.

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Book SynopsisDoes your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one's own home front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today's organizations. It explains how to identify true customersboth internal and external.Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide delightful service. Demonstrating how to incorporate the Kano philosophy into your day-to-day actiTrade ReviewWhat is interesting about this book is its breadth ... it demonstrates how to use the Kano model and a wide variety of quality tools and methods to build a customer-driven organization of any kind. It takes a wide view of application rather than being in depth. It thereby sets the broader context for really understanding how to achieve customer delight rather than getting bogged down in the tools. After all, what really counts is how the principles, tools, and methods are integrated together to achieve excellent products or services—that is what the customer seeks. That is what this book achieves.—Frank Murdock, MSIE, MS Applied Mathematics; 2014 Chair, ASQ Lean Enterprise Division; Principal Consultant, FKM ConsultingThis book shows how the Kano model, Voice of the Customer, and Quality Function Deployment bring successful products into the marketplace for both service and manufacturing companies.—James Bossert, PhD, CLSSMBB, 2014 Editor of ASQ Six Sigma Forum MagazineThe Kano model is a powerful concept in the world of quality and customer satisfaction. Lance Coleman’s book provides a very helpful introduction, illustrated with many real-world examples that help the reader get beneath the surface of the model. All types of companies, including healthcare organizations, can use this book to verify that they truly understand what their customers (or patients) need and the things that will surprise and delight them!—Mark Graban, Shingo Prize-Winning Author of Lean Hospitals and Healthcare Kaizen, Consultant, and SpeakerWith engaging stories and solid examples of how it can be applied, this book shows how to put the Kano model to practical use along with Hoshin Kanri and Quality Function Deployment. A good roundup of Lean, process improvement, control, and planning makes this book a great guide to putting the customer at the heart of the organization.—Melvyn Thornley M.Eng MBA, CQP, CSSMBB, 2014 New Zealand Organization for Quality Vice President; Managing Director, Thornley GroupThis book brings about the understanding not only of customer satisfaction as most of us understand it but something much deeper than that. Let’s call it ‘Meta Satisfaction’—the satisfaction of experiencing satisfaction. The message in the book is epitomized by a reflection on the conversation with Lance and his wife with a cabin attendant on a cruise ship. When offered praise and a tip for a service rendered, the cabin attendant replied, ‘no tip, thank you, it is my pleasure to serve you.’ Now we are talking Quality.—Paul Harding, MSIA, Executive Director, South African Quality InstituteTable of ContentsPreface, Acknowledgments, About the Author, Introduction, 1 Introducing the Kano Model, 2 Shifting Focus, 3 Planning Tools, 4 Deployment Tools, 5 Metrics and Monitoring, 6 Root Cause Analysis, 7 Project Management, 8 Putting All the Pieces Together, 9 Conclusion, Bibliography

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Book SynopsisWhat if you could double your productivity without additional capital investment? What if you could outperform your competition by changing the way you think? What if you could be fast, flexible, and low cost?In The Process Mind, Philip Kirby not only opens your mind to these possibilities but shows you how it is done. The book emphatically makes the case that the new thoughtware of process thinking is imperative if you are to compete in the twenty-first century.Business performance is rooted in your processes, and superior performance depends on how you think about and run these processes. To improve and sustain performance, you need a process mind.With game-changing thinking, thought-provoking principles, and eye-opening examples, Kirby brings to life the operating intelligence of a process mind and demonstrates why process is the most innovative product you can build.This book covers the dowTrade ReviewWe wanted to take our success to a new level and continue to improve WestJet’s on-time performance—critical in the airline industry. Phil Kirby and new process thinking have been instrumental in helping us achieve higher performance. A must-read for anyone who wants to find the only ‘real’ sustainable improvements in their business.—Brigid Pelino, Executive Vice President People and Culture, WestJet AirlinesThe Process Mind sets out the invaluable thoughtware you need to rejuvenate and revolutionize your organization. It’s a must-read—you owe it to your teams!—Tony Soumas, Director-Distribution Operations and CI Strategy Consultant, Tim Hortons Inc. Table of ContentsThe Chennai Paradox. Apple’s Little Secret. History Repeats Itself—Unfortunately. The No. 1 Root Cause. Process Design and Respect for People. The Primacy of Process: Strategy Deployment and Financial Performance Depend on It. Performance on Purpose. Measure What Matters, Not What Is Easy. Action: Experimentation and the Scientific Method. How to Conduct a Treasure Hunt. The Experiment: Creating a Process-Focused Organization. Carrots Aren’t for Everybody.

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Book SynopsisIn order for an organization to thrive in a competitive business environment, its strategy, people, and branding must be fully optimized. The Innovative Lean Machine: Synchronizing People, Branding, and Strategy to Win in the Marketplace explains how to use Lean principles and visual tools to maximize these core components in any business.The book demystifies theory with examples of the various visual tools any organization can rely on during the idea generation, product development, and branding processes. Filled with easy-to-follow graphics, charts, and tables, the text provides a simple, yet effective, series of visual frameworks that readers can immediately apply with little or no difficulty.Describing how to ensure your business planning reflects what is most valuable to your customers, this resource presents the insights of a creative thought process that drives innovative solutions. It considers the key aspects of Lean that canTrade ReviewTony Sgroi's new book is well organized, well written, and well worth reading. It's the only book I know that documents everything you need to do to build a successful company: brand, people, and strategy. —Al Ries, Legendary Branding Strategist, Bestselling Author, and Originator of the Concept of PositioningTony Sgroi presents the key drivers for a winning company. By following his creative frameworks for building a recognized brand, developing a strong market strategy, and selecting great people to drive innovation, consumers will beat a path to your door.—Philip Kotler, S. C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern UniversityThe Innovative Lean Machine describes an insightful and very practical approach to developing the front-end market / branding strategy for your firm. The most difficult challenge in optimizing the new product development process is gaining a deep and empathic understanding of your market and your customer. This highly readable book provides unique and valuable tools to accomplish this goal. An excellent addition to your Lean enterprise bookshelf.—Ron Mascitelli, PMP, Author of Mastering Lean Product DevelopmentTony Sgroi's new book hits it out of the park. His path to branding, marketing, and strategy is methodical and on target. Tony strikes at core necessities required in building a successful company. This is the 'how-to' branding and strategy manual!—Rick Constantine, Vice President of Marketing & Global Business Unit Leader, Acme United CorporationTable of ContentsAn Effective Business. Branding: Creating And Sustaining A Credible And Reputable Source. Visual Branding. Being First. Brand Focus. Effective Brand Communication. Brand Credentials. Effective People: Identify and Empower Them. The Cross-Functional Entrepreneur. Competence and Character: The Core of Trust and Leadership. Tools and Purpose. Strategy: Keep It Consistent with the Brand. Visual Strategy. A Qualitative View of Strategy. A Quantitative View of Strategy. A Study of Function and Emotion. Putting It All Together. Building Effective Teams. Aligning Business Activities.

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Book SynopsisThe Lean Anthology: A Practical Primer in Continual Improvement presents operations management case studies that illustrate a Lean process improvement journey. Ideal for non-engineers, adult learners, and corporate or business education settings, this book can help you and your organization understand and apply Lean practices as part of a plan for saving money, generating revenues, or freeing up resourcesparticularly in settings not traditionally associated with Lean.The stories are easy to understand, simple accounts of everyday people negotiating life. The characters observe and integrate the principles of Lean into their personal and professional lives. Each Lean case study will help you understand and apply a different approach to the relentless pursuit of the strategic elimination of waste.The stories are organized into a framework for implementing a Lean transformation called The Five Cs: Customer, Capability, Control, Coordination, and ContextTrade ReviewThis is a truly creative and engaging book. Like Goldratt’s The Goal, this book teaches the principles and concepts that form the basis for effective management of operations through the medium of stories. Learning is fun and painless and yet the lessons are deep.—Morris Cohen, Panasonic Professor of Manufacturing & Logistics, The Wharton School, University of PennsylvaniaWhat a great book—so inviting, interesting, and creative. Great practical Lean insights from a non-manufacturing point of view.—Arthur V. Hill, Associate Dean for MBA Programs and Professor of Supply Chain and Operations, University of MinnesotaGoldberg and Weiss take key business concepts and make them accessible for anyone committed to self-improvement. Their approach is simple and effective…and reminds me how much more I can do to apply Lean thinking both in and out of the office for real results!—Kevin Klau, Senior Vice President, Business Units, Hach CompanyThe Lean Anthology is full of rich nuggets of gold that can be applied to both personal and professional life. Rebecca Goldberg and Elliott Weiss combine storytelling and teaching through short vignettes that will revolutionize the reader’s thinking and lead to lasting business results bolstering your company’s competitive advantage. This pragmatic approach is certain to transform you, your team, and those around you.—Monica Barker, Director Strategic Marketing North America, AREVA, Inc.Even experienced practitioners can use The Lean Anthology to see additional applications for Lean tools. This book is comprehensive, enlightening, refreshing, and fun to read—which allows the reader to easily follow the pragmatic presentation of each Lean concept and practice.—Frederick S. Buchman, Co-Author of Balanced Scorecard Strategies for DummiesMust-reading for anyone with responsibility for or interest in any form of operations. Few managers understand and embrace the importance of continuous improvement. The challenge is to learn how to do it… this is the need this book fulfills.—Wallace Stettinius, author of Principles of General Management, The Art and Science of Getting Results Across Organizational Boundaries, and How to Plan and Execute Strategy: 24 Steps to Implement Any Corporate Strategy SuccessfullyTable of ContentsIntroduction, Acknowledgments, About the Authors, About the Artist, I Customer, II Capability, III Control, IV Coordination, V Context and Culture, Epilogue

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Book SynopsisIt is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers.Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment<Trade Review"... it constitutes a valuable addition to the Lean Six Sigma literature that is often focused on the needs of large multinational corporations. ... Lean Six Sigma is not only for large corporations and this book proves it...an excellent reference text for running continuous improvements in small and medium organizations."—Alessandro Laureani, Master Black Belt, Google, Republic of Ireland "The book is intended for senior managers, middle managers and people on the shop floor who are preparing to become lean Six Sigma deployment champions, green belts and yellow belts. The authors provide a road map for small and medium-sized enterprises, detail metrics and the wide variety of available tools, take the reader through project selection and provide five case studies.The projects chosen are a small-scale foundry, an automobile supplier, die-casting process, a camshaft manufacturing organization in India and a lean Six Sigma application to road construction for wind turbine installation, also in India.So don’t let your organization’s small size deter you. Lean Six Sigma can reduce defect and rework in any enterprise."—ISE Magazine, Book of the Month, November 2016 Issue "This practical guide, keeping the required math and statistics to a minimum, covers the fundamental challenges and common pitfalls that can be avoided with the successful introduction and deployment of LSS in the context of SMEs.At the end of this book five different case studies are presented that clarify, with the use of real data, metrics, pictures and tables and diagrams, how LSS can really improve the business of SMEs achieving concrete positive results.All in all, this practical guide is suggested for industrial management students and company managers who need to improve their practical knowledge of Lean Six Sigma in SMEs. The language, the examples and the organization of this book help people who have only a general knowledge about Lean Six Sigma concept to go in depth in this practice."—Alessandro Perini, Production Planning & Control: The Management of Operations March 2017 Issue "... it constitutes a valuable addition to the Lean Six Sigma literature that is often focused on the needs of large multinational corporations. ... Lean Six Sigma is not only for large corporations and this book proves it...an excellent reference text for running continuous improvements in small and medium organizations."—Alessandro Laureani, Master Black Belt, Google, Republic of Ireland "The book is intended for senior managers, middle managers and people on the shop floor who are preparing to become lean Six Sigma deployment champions, green belts and yellow belts. The authors provide a road map for small and medium-sized enterprises, detail metrics and the wide variety of available tools, take the reader through project selection and provide five case studies.The projects chosen are a small-scale foundry, an automobile supplier, die-casting process, a camshaft manufacturing organization in India and a lean Six Sigma application to road construction for wind turbine installation, also in India.So don’t let your organization’s small size deter you. Lean Six Sigma can reduce defect and rework in any enterprise."—ISE Magazine, Book of the Month, November 2016 Issue "This practical guide, keeping the required math and statistics to a minimum, covers the fundamental challenges and common pitfalls that can be avoided with the successful introduction and deployment of LSS in the context of SMEs.At the end of this book five different case studies are presented that clarify, with the use of real data, metrics, pictures and tables and diagrams, how LSS can really improve the business of SMEs achieving concrete positive results.All in all, this practical guide is suggested for industrial management students and company managers who need to improve their practical knowledge of Lean Six Sigma in SMEs. The language, the examples and the organization of this book help people who have only a general knowledge about Lean Six Sigma concept to go in depth in this practice."—Alessandro Perini, Production Planning & Control: The Management of Operations March 2017 Issue Table of ContentsIntroduction to Small and Medium-Sized Enterprises (SMEs). Continuous Improvement Initiatives in SMEs. Lean Six Sigma. Lean Six Sigma Road Map for SMEs. Lean and Six Sigma Metrics. Six Sigma Methodology. Basic and Advanced Tools of Lean and Six Sigma for SMEs. LSS Project Selection. Industrial Case Studies of Lean Six Sigma.

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Book SynopsisMost books on manufacturing focus on production. This book is different; it describes techniques for excelling in engineering design, marketing strategies, and customer service inside a manufacturing company. Managing a successful manufacturing company in today's competitive global economy requires teamwork between the above disciplines. It is no longer enough just to be efficient on the production floor.Manufacturing companies employ hundreds and in many cases thousands of people with different skill sets, ideas, and values. Strategy + Teamwork = Great Products: Management Techniques for Manufacturing Companies explains how to mold employees from various walks of life into a cohesive and successful manufacturing team.It describes the best methods and programs to do that and includes examples that illustrate how to do so.After reading this book, you will understand how to avoid common pitfalls and steer clear of useless fads that can be destructive to yourTable of ContentsRole of the Board of Directors. Role of the CEO. Creating the Business Plan. Corporate Culture. Communications. Organization of Large Corporations. Manufacturing Strategies. Manufacturing. Quality Control. Controlling Overhead. Wage and Salary Administration. Performance Reviews. Motivation and Productivity. Benefits and Incentives. Role of Engineering. Marketing and Sales. Financial Controls. Human Resources and Training. Checklist.

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Book SynopsisAlthough eliminating waste and reducing variation are essential for successful improvement initiatives, few books integrate Lean, Six Sigma, and cultural issues into a single management and improvement initiative. Filling this void, this book details a proven recipe for applying Lean, Six Sigma, and the Theory of Constraints in a manner that will maximize return on investment, cash flow, and net profits.The Success or Die Ultimatum: Saving Companies with Blended, Long-Term Improvement Formulas uses a compelling story format to guide readers through a collection of stories that illustrate best practices for finding and fixing common issues found in today's organizations. It uses in-depth case studies to illustrate a range of scenarios at a call center, pharmaceutical company, automotive parts supplier, and metals distributor and processor.Readers will learn simple techniques, such as face-to-face discussions to gather data, as well as more complex diaTable of ContentsThe Uninvited Visitors. The Consultant. The CEO. The COO. Hamish. Division Presidents. Big Picture Map. Hugh Greenlees. The Confrontation: Ronson & Ronson Metals Distribution. Next Automotive. Chuck Nothis Clarity. Independent Pharmaceuticals. Lucie Bell. Phonethics: The Call Center. Elizabeth Golden. The Project Plan. Corporate Cost Allocations Overall. The Low-Hanging Fruit: Phonethics. Initial Analysis and Morning Meetings: Next Automotive. Theory Becomes Practice: Next Automotive 3. Chuck Nothis: Curriculum Vitae. Understanding Data and Basic Statistics: Introduction to SPC. The Powder Analysis Powder Data. Hugh Comes Around? Ronson & Ronson Metal Distribution 3. Corporate Update. Corporate Cost and Strategy. Hugh Greenlees 2. Hamish 2. Commitment. Jeff Lincoln 2. Phonethics Call Center Company 3. Phonethics 4: The Diagnosis. Elizabeth Golden 2. Lucie Bell 2. Strategy Meeting with the Board.

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Book SynopsisThe Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level.Throughout the book, the author stresses the importance of the processits identification, definition, improvement, and control using turtle diagrams and its extension to supplier, input, process, output, and customer (SIPOC) diagrams. The processes discussed include the human resource (HR) process, finance process, project management process, and the important process of improving the process. The author also includes advanced processes to comply with ISO 9001, ISO/TS 16949, and AS 9100 standards, and elaborates on manTable of ContentsHomage to Quality and Lean Six Sigma Gurus. Quality Management System as a Management Strategy. Quality Management System. Identification and Improvement of Processes. Global Quality Audit Processes. Global Quality Management System Processes. Fast Customer Response. Problem Solving. Drill Deep/Drill Wide Method for Permanent Corrective Action. Quality Operating System: The Engine That Perpetuates Continuous Improvement. Conclusion.

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Book SynopsisThis textbook presents methodologies and applications associated with multiple criteria decision analysis (MCDA), especially for those students with an interest in industrial engineering. With respect to methodology, the book covers (1) problem structuring methods; (2) methods for ranking multi-dimensional deterministic outcomes including multiattribute value theory, the analytic hierarchy process, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), and outranking techniques; (3) goal programming,; (4) methods for describing preference structures over single and multi-dimensional probabilistic outcomes (e.g., utility functions); (5) decision trees and influence diagrams; (6) methods for determining input probability distributions for decision trees, influence diagrams, and general simulation models; and (7) the use of simulation modeling for decision analysis.This textbook also offers: Easy to follow descriptions of how to apply a wide variety Table of ContentsThe Process of Multicriteria Decision Analysis. Problem Structuring. Making Decisions under Conditions of Certainty with a Small Number of Alternatives. Multi-Objective Mathematical Programming. Probability Review. Modeling Preferences over Risky/Uncertain Outcomes. Modeling Methodologies for Generating Probabilistic Outcomes: Decision Trees and Influence Diagrams. Determining Probabilistic Inputs for Decision Models. The Use of Simulation for Decision Models

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Book SynopsisThis book covers the basics of setup reduction and quick changeover and data collection. It outlines the first pass of waste reduction through the implementation of the visual workplace and layout improvements. The book covers two quick changeover concepts: intermediate tooling and one-turn methods.Table of ContentsSetup and Quick Changeover. Data Collection. 5S and Layout Improvements. Intermediate Tooling and One-Turn Methods. Visual Management. After Improvements. Conclusion. Definition of Terms. Index.

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Book SynopsisThis book is a guideline for implementation and it is intended for the Lean practitioner looking for a training tool and a guideline that can be used in the work area while improvements are being conducted. It describes how to effectively implement total productive maintenance.Table of ContentsHow to Use This Playbook. Introduction. Start with 5S. Maintenance Inventory. Baseline Your Equipment. TPM Procedures. Visual TPM Boards. Conclusion. Definition of Terms. Index.

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Book SynopsisThis book presents a set of tools that will aid in deciding whether a project should go ahead, be improved, or abandoned altogether by pinpointing its vulnerabilities. It offers a review of project feasibility analysis, and more critically, psychodynamic aspects that are often neglected, including how stakeholders interact. It provides a complement to the common techniques used for analyzing technical, financial, and marketing feasibility. The goal is to identify hidden truths and eliminate those gray areas that jeopardize the success of a given project. The focus is on uncovering points of vulnerabilities in four key aspects of a project: People, Power, Processes, and Plan. Table of ContentsIntroduction and the Notion of Points of Vulnerability. Defining Project Feasibility vs. Vulnerability. Defining Prefeasibility vs. Vulnerability. Cost, Calendar and Challenges (The 4 P’s). Modeling Vulnerability. People and Power. Processes and Plan. Operating Margin and Decision-Making. Measuring Value. General Conclusion.

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Book SynopsisPresenting: Problem Solving Sans StatisticsEnhance your problem-solving skills, and improve your company's profitability using the methods outlined in Solving Complex Industrial Problems without Statistics. Introducing a process that involves working through problems and solutions without relying on complicated statistical design or analysis, this book pulls away from data-driven thinking and provides the problem solver with a new way of solving problems. Utilizing techniques that have been applied in facilities throughout the U.S., Canada, Italy, China, and Hong Kong, it demonstrates the use of process and problem differences and similarities, and provides a better understanding of analogous comparisons. The book incorporates visual analysis tools and problem examples in a format that facilitates comprehension and learning, presents novel concepts that do not require numbers or statistics, and provides a better understanding of the solutionTrade Review"This concise book contains a wealth of practical information a manufacturing engineer will find useful in solving every-day quality problems. The ample supply of case studies covering a wide range of topics is particularly appealing. The book is clearly written, logically organized and well presented. The author has excellent credentials as a practitioner."—Duc Pham, University of Birmingham, UKTable of ContentsCursory Review. Assembly Problem. Faulty Thinking. Mixing Problem. Component Assembly. Assigning Responsibility. Damaged Components. New Process Development. Innovative Solutions. Electronic Chip Wafer. Machining Difficulties. Systemic Chaos. Sequestration Problem. Corroboration of Results. Summary. Appendix. Contains definitions.

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Book SynopsisThe role of quality assurance is to ensure that once a specification has been agreed, every product and every production run meets that standard. The Fundamentals of Quality Assurance in the Textile Industry describes how quality professionals in the apparel industry coordinating with overseas factories can ensure excellence. The author explains what tools are required and how to manage products from style conception to finished production and the methods used to track and evaluate samples and production at each stage of the critical path. This book reinforces the concept that quality assurance must become an integral part of the business and details crucial procedures that have been adopted internationally. Table of Contents1 Who is Responsible for Quality? 2 Risk Analysis 3 Fundamentals for Effective Control of the Supply Chain 4 Writing Procedures for the Supply Chain 5 Garment Specifications6 Fit and Fit Sessions7 Fabric Specification and Performance8 Fabric Testing9 Supplier Manual10 Product Development:11 Managing the Critical Path12 Sample Reports and Approval13 Assessing and Working with Factories14 Inspection of Merchandise15 More Preventative Action

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Book SynopsisThis book provides an assorted set of reflections/lessons from the trenches of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author''s first-hand experience in Lean implementation.Table of ContentsHow engaged is your CEO and Top ManagementSpend first 90 days to understand the needs of the company. Should you or should you not board the ship? Before embarking on a lean effort, pause to understand the type of problem that you are trying to solve? Just knowing tools does not make you a Lean Change Leader. Know the building blocks. "Influence" – Least discussed yet the most important quality of a seasoned Lean Change Leader. Engagement – Where to begin? To who does the Lean Change Leader report into? Trigger signs of upcoming change by embedding new "ways of working" for the leadership team. Do you know what constitutes a great Lean team? A person keen to be popular should not get involved in Lean efforts. It makes sense to define lean differently. How aligned is the top management on organisational outcomes? Do you know the building blocks of a holistic lean transformation? Don’t forget of 15Cs of Lean Transformation. Let’s not think lean to be a cost-cutting endeavour. Lean is not bigger than business outcomes – Adopt a quiver approach. Let a roadmap guide your deployment. Power the lean journey with art of observation. Lean need not necessary need to be called as Lean. Service guarantee can be a good aspiration to have in a lean transformation journey. Lean cannot just be the agenda of top management. Encourage team members to report problems. Resources can get squandered if employees do not know what service stands for. Manufacturing and Service Processes are not the same. Just not metrics but right metrics is what makes a difference. Processes should positively impact the key stakeholder. Explain why we do what we do30. Don’t get lost in tools, don’t forget those who could derail your lean journey. Employee Attrition could be a major cause of enterprise-inefficiency. Creating a sense-of-urgency is a pre-requisite for successful lean deployment. Never underestimate the power of middle-management. Continually ascertain the heath of lean adoption. Drive process ownership to get juice out of your process improvement effort. Follow a holistic approach to Visual Management System. Institutionalize the process of reflection. Institutionalise a LIP-SIP engine for improvements. Inventory in a services context can be quite context. Administer the Opportunity Questionnaire to judge applicability of Lean. Make Customers Service Themselves.Do not forget waste in functional crevices. White spaces can be potential opportunities for Lean application. Leverage multi-skilling to distribute and optimize capacity. The role of Lean team should change over time. See how your process of cross-selling can be made efficient and effective. Shun verbosity and long presentations – Adopt A3 Thinking. Install a common problem-solving approach. We need much more than a service recovery process. Too many MIS reports are no reports of value. The DEB-LOREX™ Model for Lean Transformation. Make a deep assessment of lean enterprise using the DEB-LOREX Index. Use Sales Partners to Build Relationships. Use Visual Management to manage Lean performance improvement.

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Book SynopsisMarketing Planning in a Total Quality Environment is a how-to book designed for the marketing practitioner. It provides detailed information on how to prepare and implement a marketing plan based in a total quality environment.For the last twenty years, the authors, as marketing practitioners and educators, have been deeply involved in the planning processes of many corporations. This book, Marketing Planning in a Total Quality Environment, is the product of what they've learned over the years from working with these diverse corporations and their executives. The authors provide readers with each step in the total quality planning process, complete with check sheets and plan formats. After readers finish the book, they can prepare a quality-driven marketing plan that will be used and followed throughout the year--instead of becoming a shelf item.This book is for you and the many other marketing professionals who are faced with one or more of these situations: You're doing a good job, but you'd like to do even better. You're spending valuable time putting out fires. You lack time to do the things that need to be done. You're always having a hard time coordinating major marketing programs. You're faced with a major discrepancy between where you are and where you'd like to be; you've got a planning gap. You realize that you've got to offer your customers more quality if you're going to be competitive in the new market environment. You'd like to have a professional annual marketing plan--one that will be well received by management and will also keep you and your staff focused throughout the year. Because each step on how to develop a marketing plan is covered, Marketing Planning in a Total Quality Environment is ideal for presidents of smaller firms, marketing directors and planners, product managers, and planning specialists. The authors include a sample fact book which can be used to store and analyze data, planning forms which help convert data into information, and marketing plan formats which ensure that the plan will get used.Table of ContentsContentsPreface Section I: Introduction The Need to Build Total Quality Into Your Marketing Plan The Need for a Formal Marketing Plan Involvement: The Key to Successful Total Quality Planning How to Make the Plan a Living Document The “Ideal” Method” The Micron Case The Role of the Marketing Plan in the Business Plan The Marketing Planning Process--An Overview Section II: The Eight Planning Steps Step 1. SWOTs: Present Step 2. SWOTs: Present (cont.) Step 3. SWOTs Present (cont.) Step 4. SWOTs Future Step 5. Gap Analysis Step 6. Examination of Strategic Options and Strategy Selection Step 7. Strategy Documentation and Evaluation Step 8. Fleshing Out, Documenting, and Formatting the Annual Marketing Plan Section III: Retrospect and Expectation A Look Back and a Look Ahead Section IV: Appendixes Appendix A: Section 1: Forecasting Techniques Section 2: Forecasting Rules of Thumb Appendix B: How to Adjust Financial Statements for Inflation Appendix C: Fact Book Appendix D: Product/Service-Target Market Plan Appendix E: Summary Marketing Plan Notess Index

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Book SynopsisCreating Lean Corporations utilizes a bottom-up approach in which the employees who perform tasks are empowered to create and manage their own portions of the business process. Each task is defined using a task model that indicates the input-output relationships between tasks. This approach is essential for creating and improving business processes that are large and complex. This lean approach was successfully applied at a major automotive manufacturing company and was awarded the Charles F. Boss Kettering Award for technological innovation in 2000. This book is for business process managers (especially lean leaders) who seek to reengineer their business processes using lean principles.Table of ContentsIntroduction Part I: Getting an Overview of Lean Corporations Chapter 1: Understanding the Lean Philosophy Part II: Understanding the Nuts and Bolts of Lean Corporations Chapter 2: Representing Corporations with a Business Process Model Chapter 3: Creating and Using Hierarchies Chapter 4: Decoupling Systems and Processes Chapter 5: Requirement Roll-Down Using the Design Six Sigma Approach Part III: Making Your Business Processes Lean Chapter 6: Discovering Your Business Processes Chapter 7: Reengineering Your Business Processes Chapter 8: Implementing New Business Processes Chapter 9: The Lean Corporation Part IV: Looking at Examples of Lean Business Processes Chapter 10: An Example of Discovering Your Business Processes Chapter 11: An Example of Reengineering Your Business Processes Chapter 12: An Example of Implementing New Business Processes

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Book SynopsisEarly approaches to accelerated testing were based on the assumption that there was a simple acceleration factor that would correspond to a linear scaling of time from the operating stress to the accelerating stress. This corresponds to the simplest physical model of the kinetics governing the underlying degradation, but this simple model does not always hold. We need to understand what more complex physical models may look like.Design & Analysis of Accelerated Tests for Mission Critical Reliability presents innovative theory and methods for recognizing and handling the more complicated, cases often encountered in practice. The theory integrates a physical understanding of underlying phenomena and the statistical modeling of observation "noise" to provide a single theoretical framework for accelerated testing. The treatment includes general approaches that can be used with various computational software packages and an explicit computing environment in S-PLUS. Source code written by the authors is included and available for download from http://www.crcpress.com/e_products/downloads.For practitioners, this book provides immediately useable tools. For researchers, it presents intriguing open questions. And for the academic community, numerous worked examples, end-of-chapter exercises, and a format that relegates technical and theoretical details to chapter appendices make this an outstanding supplementary textbook for senior and graduate-level students.Trade Review"I believe that this book could be a good specialized reference text … ." - Technometrics, May 2005, Vol. 47, No. 2 "[I]t is a useful and welcome start in an important area. The inclusion of a software system that aids specification and visualization of kinetic models is also welcome. One hopes that this book will spur further research in this area."-Short Book Reviews of the International Statistical Institute "For practitioners, this book provides immediately useable tools. For researchers, it presents intriguing open questions. For the academic community, numerous worked examples, end-of-chapter exercises, and a format that relegates technical and theoretical details to chapter appendices make this an outstanding supplementary textbook for senior and graduate-level students."-Zentralblatt MATH 1053Table of ContentsBackground. Demarcation Mapping: Initial Design of Accelerated Tests. Interface for Building Kinetic Models. Evanescent Process Mapping. Data Analysis for Failure Time Data. Data Analysis for Degradation Data.

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Book SynopsisWith the globalization of work and technological advancements in recent years, and with emphasis on service quality today, organizations have changed. Virtual work has emerged as the new employment relationship and has been embraced by employees and employers in many industries. This book explores the dynamics of changing organization structures, theories of leadership and trust, and how dimensions of self-efficacy works in this new work relationship. Organizational Behavior and Virtual Work: Concepts and Analytical Approaches shows the enormous impact of technology and globalization on employment relationships and also predicts how they will contribute to the changing dimensions of organizations in the future. With a unique blend of theory and application in the real world of virtual workers, the book presents the most recent research and developments in the relatively new and still emerging area of virtual work. It takes an in-depth critical look into the key factors affecting the virtual work environment with practical inputs of suggestions and recommendations. With the objective of presenting information about this new work scenario, this book attempts to unfold important human behavior processes in organizations. The volume presents a rare combination of the necessary concepts of human behavior in organizations along with the results of research in the field and also makes practical recommendations on virtual work programs.Key features include a unique blend of research with organizational behavior concepts and practical recommendations for workers, managers, and business executives.Trade ReviewApple Academic Press, Inc., is proud to announce that Dr. Arvind K. Birdie has been honored with the Prof. Mrs. Manju Thakur Memorial Award 2016 for Innovative Contributions in Research/Test Construction/Book Publication for her book, Organizational Behavior and Virtual Work: Concepts and Analytical Approaches. The award was presented during the 52nd National and 21st International Conference of the Indian Academy of Applied Psychology, held at the Department of Psychology, University of Rajasthan, Jaipur, February 23rd–25th, 2017. Our congratulations to Dr. Birdie!"This book could not have come at a better time. Currently organizations globally are dealing with a dynamic business as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy and work-life balance, in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers, recommend folks to grab a copy in real earnest."— Prof. Sandeep Munjal, Director, Vedatya Institute, Gurgaon, IndiaTable of ContentsPreface; PART I: Introduction of Concepts; Organizations; Traditional Organizations; Cultural Perspective; Elements of Organizations; Challenges of Organizational Design; Dimensions of Structure; Contemporary Organizational Designs; Challenges for Today’s Organizational Design; Organizational Life Cycle; Organizational Culture; Is It Possible to Change Corporate Culture?; Leadership; How Do We Define Leadership?; Are Leaders Born or Made?; Leaders versus Managers; Qualities of Leaders; The Personality Profile of Effective Leaders; Leadership Attitudes; Ethics and Leadership; The Role of Leadership in Organization; Leadership Theories; Team in Organization; The Four Roles of Leadership; The Leadership Challenge; Guidelines for Leading Meetings; Activities of Successful and Effective Leaders; Goals, Values, and Concepts; Roles and Relationships; Determination of Effective Leadership: Various Dimensions; How Founders/Leaders Embed and Transmit Culture; Self Efficacy; Positive Organizational Behavior; Positive Psychology; Basic Social Learning Concepts; Trust; Definition; Types of Trust; Barriers to Building a Culture for Trust in Organizations; Leadership and Organizational Trust; Measuring Organizational Trust; How to Develop Trust in Organizations; Trust and Globalization; Work Life Balance; Introduction; Work Life Balance Defined; Dual Career Families; Work Life Balance Initiatives; Demographic Factors; Organizational Factors; Studies on Work Life Balance; Women and Family; Globalization and Virtual Work; Introduction; Emerging Trends in Employment Relationships; Diversity Issues; PART II: Research and Critical Analysis; Research on the Relation Between Leadership Effectiveness, Perceived Organizational Climate, Interpersonal Trust and Self Efficacy Among Virtual Workers In Different Organization: Introduction; Virtual Workers; Leadership Effectiveness; Self Efficacy; Trust; Job Involvement; Review of Literature; Studies of Organizational Climate; Studies of Leadership; Studies of Self Efficacy; Studies of Trust; Studies of Job Involvement; Research Design; Rationale of the Study; Objectives; Hypothesis; Variables; Research Design; Methodology; Rationale of the Sample; Distribution of the Sample; Measures and Scoring Methods; Procedure; Statistical Analysis; Results; Discussion; Summary and Conclusion; Limitations, Suggestions, and Implications; Index

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Book SynopsisFür ein wirkungsvolles Vorgehen gegen Fälschungen gibt es keine Musterlösung. Jedes Produkt und Geschäftsmodell muss einzeln betrachtet werden und jedes Unternehmen muss seine diesbezüglichen Risiken und Lücken individuell identifizieren, um dann eine maßgeschneiderte Gegenstrategie zu entwickeln. Der unmittelbare Einsatz juristischer Mittel ist oft nur zur „symptomatischen" Bekämpfung der Marken- und Produktpiraterie geeignet. Um den Schaden nachhaltig und effektiv einzudämmen, ist ein ganzheitlicher Ansatz notwendig. Das Konzept muss bereits in der Produktentstehung ansetzen, um dann über die Produktions- und Logistikkette beim Kunden und Verbraucher zu enden. In diesem Buch wird neben einschlägigen gesetzlichen und technischen Grundlagen eine systematische Vorgehensweise vermittelt, um ein wirkungsvolles Konzept zur Prävention und Bekämpfung der Marken- und Produktpiraterie zu erstellen. Praxisbeispiele tragen zum Verständnis der Thematik und zur Verdeutlichung der Lösungsansätze bei.Trade Review“... liefert zahlreiche anschauliche Beispiele für Produktfälschungen aus unterschiedlichen Bereichen der Investitions- und Konsumgüterindustrie. ... Das Buch liefert Markenverantwortlichen, unterstützt durch Checklisten, zahlreiche Hinweise zur Vermeidung und zum Aufdecken von Produktpiraterie (so z.B. durch Einsatz von appliZierten oder integrierten und versteckten Sicherheitsmerkmalen sowie Überwachungs- und Identifikationsmechanismen) und enthält für die Lehre zahlreiche anschauliche Beispiele.” (in: transfer Werbeforschung & Praxis, Jg. 61, Heft 1, 2015)Table of Contents​Grundlagen zur Marken- und Produktpiraterie.- Durchsetzung von Schutzrechten in Deutschland und der EU.- „Modus Operandi“ der Produktpiraten.- Positionierung Chinas zum Thema Produktpiraterie.- Ganzheitliches Konzept gegen Marken- und Produktpiraterie.- Aufbau einer Anti-Counterfeit Task Force.- Untersuchung von Fälschungen und Risikoanalyse.- Organisatorische Maßnahmen.- Produktbezogene Maßnahmen.- Politische Maßnahmen.

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Book SynopsisDas nunmehr in dritter Auflage vorliegende Buch zeigt auf Grundlage des Hannoveraner Trichtermodells auf, welche Stellhebel Unternehmen nutzen können, um die Ziele sicher zu erreichen. Unternehmen mit hoher Termintreue, kurzen Lieferzeiten und niedrigen Beständen wachsen schneller als der Wettbewerb und erzielen höhere Gewinne.Anwender finden einfache und wirksame Verfahren für die Unternehmenspraxis. Studenten erhalten einen umfassenden Überblick über Ziele, Aufgaben und Verfahren der Fertigungssteuerung."Das Buch zeichnet sich durch eine überzeugende Systematik, sorgfältige internationale Recherchen, transparente Darstellung und unmittelbare Anwendbarkeit aus. Ich bin davon überzeugt, dass es zu einem Standardwerk der PPS-Literatur wird."Hans-Peter Wiendahl"Das Fachgebiet der Fertigungssteuerung wird aus wissenschaftlicher und methodischer Sicht sehr überzeugend aufgearbeitet und dargestellt. Sowohl der Wissenschaftler als auch Praktiker werden davon profitieren."Peter NyhuisTable of ContentsEinleitung.- Teil A - Grundlagen der Fertigungssteuerung: Logistische Zielgrößen.- Modellierung der logistischen Zielgrößen.- Aufgaben der Produktionsplanung.- Steuerungsrelevante Fertigungsmerkmale.- Supply Chain Management (SCM).- Teil B - Verfahren der Auftragserzeugung: Grundlagen der Auftragserzeugung.- Bestellbestandsverfahren.- Kanban.- Kapazitätsorientierte Materialbewirtschaftung.- Synchro MRP.- Hybride Kanban-Conwip-Steuerung.- Fortschrittszahlensteuerung.- Basestock.- Production Authorization Cards.- Teil C - Verfahren der Auftragsfreigabe: Grundlagen der Auftragsfreigabe.- Auftragsfreigabe nach Termin.- Constant Work in Process.- Engpass-Steuerung.- Workload Control.- Belastungsorientierte Auftragsfreigabe.- Auftragsfreigabe mit Linearer Programmierung.- Polca-Steuerung.- Dezentrale Bestandsorientierte Fertigungsregelung.- Teil D - Reihenfolgebildung: Reihenfolgebildung.- Teil E - Kapazitätssteuerung: Grundlagen der Kapazitätssteuerung.- Rückstandsregelung.- Weitere Verfahren der Kapazitätssteuerung.- Teil F - Konfiguration der Fertigungssteuerung: Konfiguration der Fertigungssteuerung.- Fertigungssteuerung in der Just-in-Time-Produktion.

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Book SynopsisDieses Buch befasst sich mit der aus Japan stammenden Methode 5S als wesentliche Grundlage für die Prozessoptimierung in produzierenden Unternehmen. Es zeigt auf, wie diese zu einer wertvollen Verbesserungskultur beitragen kann, die bedeutend mehr bietet, als die Gestaltung sauberer und ordentlicher Arbeitsplätze.Im ersten Teil werden verschiedene Methoden der Prozessverbesserung sowie das Vorgehen im Arbeitsschutz erläutert und der Bezug von 5S zu diesen Methoden und zum Arbeitsschutz hergestellt. Der zweite Teil veranschaulicht anhand zahlreicher betrieblicher Praxisbeispiele, dass 5S eine wichtige Voraussetzung für die erfolgreiche Verbesserungsarbeit im Unternehmen ist und welchen positiven Einfluss das konsequente Umsetzen von 5S auf die Einführung und Anwendung anderer Methoden hat. 5S trägt damit maßgeblich zur Entwicklung einer lernenden Organisation unter Einbeziehung der Mitarbeiter bei.Dieses Buch wird Betriebspraktiker interessieren, ihnen hilfreiche Impulse für die eigene Arbeit sowie für die Umsetzung vor Ort geben. Es eignet sich darüber hinaus als Lehrbuch für die Aus- und Weiterbildung.Table of Contents7 Arten der Verschwendung (7V).- Standardisierung.- Visuelles Management.- Arbeits- und Gesundheitsschutz.- Total Productive Maintenance (TPM).- Kontinuierlicher Verbesserungsprozess (KVP)/Kaizen.- Single Minute Exchange of Die (SMED).-Schnittstellenmanagement.- Kanban.- Wertstrommanagement.- Räumliche Veränderung von Arbeitsplätzen, Montagesystemen, einer Fabrik.- Verbesserung der Liefertreue und Fehlerquote durch die Einführung von betrieblichen Standards – Praxisbeispiel Heinrich Klar Schilder- und Etikettenfabrik GmbH & Co. KG.- Integration von Arbeitssicherheit und Gesundheitsschutz in eine „KVP-Kultur“ – Praxisbeispiel GEA Tuchenhagen GmbH.- 7 Arten der Verschwendung als Ausgangspunkt auf dem Weg zum Manitowoc-Produktionssystem – Praxisbeispiel Manitowoc Crane Group Germany GmbH.- Verbesserungspotenziale erkennen und konsequent nutzen – Praxisbeispiel.- Verbesserungspotenziale erkennen und konsequent nutzen – Praxisbeispiel.- Total Productive Maintenance (TPM) – Praxisbeispiel BITZER Kühlmaschinenbau GmbH.- Total Productive Maintenance (TPM) – Praxisbeispiel WILO SE.- Wirkzusammenhänge zwischen der 5S-Methode und dem kontinuierlichen Verbesserungsprozess (KVP) – Praxisbeispiel WILO SE.- Kontinuierlicher Verbesserungsprozess (KVP) – Praxisbeispiel Dieffenbacher GmbH Maschinen- und Anlagenbau.- StePS – Die Stufen zum Steier-Produktionssystem – Praxisbeispiel Max Steier GmbH & Co. KG GmbH.- Ideenmanagement – Praxisbeispiel Spindelfabrik Suessen GmbH.- Kontinuierlicher Verbesserungsprozess im administrativen Bereich – wie "Ordnung und Sauberkeit“ im Büro einen Beitrag zur Prozesssicherheit leistet – Praxisbeispiel -August Brötje GmbH.- Rüstzeitminimierung – Praxisbeispiel Wengeler & Kalthoff Hammerwerke GmbH & Co. KG.- PROBAT entwickelt probates „PRO-FiT“-Konzept – mit 5S clever arbeiten – Praxisbeispiel PROBAT-Werke von Gimborn Maschinenfabrik GmbH.- Prozessreorganisation in einem Stahlhandel auf der Grundlage der Wertstromanalyse – Praxisbeispiel.- Shopfloor Management – Praxisbeispiel myonic GmbH.- Umzugsvorbereitungen durch methodische 5S-Anwendung – Praxisbeispiel KST Kraftwerks- und Spezialteile GmbH.- Subjektive Führungstheorien: Wie Vorstellungen über Führung das Führungsverhalten prägen.- 5S – Putzen und Saubermachen oder mehr?.

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Book SynopsisDas Handbuch vermittelt einen umfassenden Überblick über den aktuellen Erkenntnisstand zu Ansätzen und Befunden zur systematischen Gestaltung von Lernumgebungen in deutscher Sprache. Es präsentiert theoretische und methodische Grundlagen der Forschungsdisziplin Bildungstechnologie und stellt darüber hinaus konkrete Überlegungen an, wie diese wissenschaftlichen Grundlagen in praktischen Lehr-Lern-Kontexten umgesetzt werden können. Neben der systematischen Konzeption von Lernangeboten (Instructional Design) liegt ein weiterer Schwerpunkt beim Einsatz aktueller Informations- und Kommunikationstechnik, insbesondere digitaler, interaktiver Medien im Bildungswesen.Trade Review“... Das Buch gibt einen umfassenden, gut lesbaren Überblick über den Stand der aktuellen wissenschaftlichen Debatte. ... Es führt ein in Theorie und Empirie und ist dank praktischer Beispiele auch für Laien auf dem Gebiet der Bildungstechnologien ein empfehlenswerter Ratgeber.” (Alexander König, in: on. Lernen in der digitalen Welt, Heft 4, 2021)“... Dieses Buch, so die Herausgeber, basiert auf der „breit gefächerten wissenschaftlichen und praxisbezogenen Expertise“ der beteiligten Autorinnen und Autoren. Damit wird eine Brücke geschlagen zwischen den dargestellten wesentlichen wissenschaftlichen Aspekten der Bildungstechnologie(n) und den dahinterstehenden Praxisbezügen. ... Insgesamt bietet das Handbuch eine wissenschaftliche Grundlage für Praxisentscheidungen im Bildungsbereich ...” (Bildungsbrief, Heft 5, 2020)“... Insgesamt bietet das Buch also eine geeignete Anlaufstelle, um sich mit Prinzipien des Einsatzes und der Erforschung bildungstechnologischer Lehr- und Lernmittel in verschiedenen Bildungskontexten vertraut zu machen. Aufgrund der zahlreichen Versuche, theoretische und praktische Perspektiven miteinander zu verknüpfen, ist das Handbuch Bildungstechnologie sowohl Wissenschaftler und Wissenschaftlerinnen als auch pädagogischen Praktiker und Praktikerinnen zu empfehlen, die einen soliden Überblick über die Bandbreite bildungstechnologischer Forschung und einen Startpunkt für tiefergehende Auseinandersetzungen mit dem Thema gewinnen wollen.” (Jan Theurl, in: Medienimpulse, Jg. 58, Heft 4, 2020)Table of ContentsGrundlagen.- Modelle des Instruktionsdesigns.- Szenarien und Formate.- Strukturierung.- Qualitätssicherung, Evaluation und Forschungsmethoden.- Ökonomische, rechtliche und technische Aspekte.- Bildungstechnologie in unterschiedlichen Lehr-Lern-Kontexten.

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Book SynopsisDas Buch ist ein kompakter Leitfaden zur schrittweisen Erarbeitung der Bedarfsplanung von Hochbauaufgaben. Großprojekte stehen durch Budget- und Terminüberschreitungen zu Recht in der Kritik der Öffentlichkeit. Doch sie sind nur die Spitze des Eisbergs. Auch bei weniger spektakulären Projekten werden Ziele immer wieder verfehlt. Oft werden sie teurer, später fertig und erreichen nicht die erwartete Qualität. Die Fachwelt ist sich einig, dass die entscheidenden Fehler in der ersten Phase eines Projektes gemacht werden, und zwar in der Erarbeitung und Abstimmung der qualitativen und quantitativen Anforderungen. Auch die vom Bundesministerium für Verkehr und digitale Infrastruktur einberufene „Reformkommission Bau von Großprojekten“ hebt die Bedeutung der ersten Schritte in einem Bauprojekt hervor.Table of ContentsBedarfsplanung des Bauherrn, Nutzers, Betreibers.- Vorgehensweise, Phasen und Schritte.- Darstellungsmittel.- Instrumente und Methoden.

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