Description
Book SynopsisThe Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level.
Throughout the book, the author stresses the importance of the processits identification, definition, improvement, and control using turtle diagrams and its extension to supplier, input, process, output, and customer (SIPOC) diagrams. The processes discussed include the human resource (HR) process, finance process, project management process, and the important process of improving the process. The author also includes advanced processes to comply with ISO 9001, ISO/TS 16949, and AS 9100 standards, and elaborates on man
Table of Contents
Homage to Quality and Lean Six Sigma Gurus. Quality Management System as a Management Strategy. Quality Management System. Identification and Improvement of Processes. Global Quality Audit Processes. Global Quality Management System Processes. Fast Customer Response. Problem Solving. Drill Deep/Drill Wide Method for Permanent Corrective Action. Quality Operating System: The Engine That Perpetuates Continuous Improvement. Conclusion.
