Description
Book SynopsisImproved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.
Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication needed to stop talking and start communicating.
Defining and discussing both the formal and the informal communication systems within an organization, the book demonstrates the importance of good communication and details the four types of poor-quality communication. It explains how to create a climate of communication in your organization. It describes how this climate of communication encourages the development of quality relationships as well as what it takes to
Table of Contents
Good Talk, More Money. What Happens When Two People Talk—At Work? How Do You Talk to Your Boss? How Do You Talk to Your Employees? How Do I Hear What My Teammates Are Really Saying? How Do I Hear What My Boss Is Really Saying. What Do I Say to a Difficult Person or a Bully? How Do I Talk to My Customers? How Do I Communicate to a Corporation from the Outside? How Do I Communicate to a Corporation from the Inside? How Does a Corporation Use Social Media to Communicate? Social Communication in the Workplace. Interviewing Guidelines.
