Description
Book SynopsisWhat if you could double your productivity without additional capital investment? What if you could outperform your competition by changing the way you think? What if you could be fast, flexible, and low cost?
In The Process Mind, Philip Kirby not only opens your mind to these possibilities but shows you how it is done. The book emphatically makes the case that the new thoughtware of process thinking is imperative if you are to compete in the twenty-first century.
Business performance is rooted in your processes, and superior performance depends on how you think about and run these processes. To improve and sustain performance, you need a process mind.
With game-changing thinking, thought-provoking principles, and eye-opening examples, Kirby brings to life the operating intelligence of a process mind and demonstrates why process is the most innovative product you can build.
This book covers the dow
Trade Review
We wanted to take our success to a new level and continue to improve WestJet’s on-time performance—critical in the airline industry. Phil Kirby and new process thinking have been instrumental in helping us achieve higher performance. A must-read for anyone who wants to find the only ‘real’ sustainable improvements in their business.—Brigid Pelino, Executive Vice President People and Culture, WestJet Airlines
The Process Mind sets out the invaluable thoughtware you need to rejuvenate and revolutionize your organization. It’s a must-read—you owe it to your teams!
—Tony Soumas, Director-Distribution Operations and CI Strategy Consultant, Tim Hortons Inc.
Table of ContentsThe Chennai Paradox. Apple’s Little Secret. History Repeats Itself—Unfortunately. The No. 1 Root Cause. Process Design and Respect for People. The Primacy of Process: Strategy Deployment and Financial Performance Depend on It. Performance on Purpose. Measure What Matters, Not What Is Easy. Action: Experimentation and the Scientific Method. How to Conduct a Treasure Hunt. The Experiment: Creating a Process-Focused Organization. Carrots Aren’t for Everybody.
