Management and management techniques Books
McGraw-Hill Education - Europe The Leadership Secrets of Colin Powell
Book SynopsisLook into the foundations of Colin Powell's compelling leadership style. Filled with insights and observations that are honest as they are grittily realistic, this work provides a blueprint for inspiring the reader to achieve extraordinary levels of performance.
£25.64
McGraw-Hill Education - Europe The Complete Canadian Small Business Guide
Book Synopsis
£31.49
TSO Fundamentals of adopting the NIST Cybersecurity
Book Synopsis
£59.54
TSO Critical Communication Capability Framework
Book Synopsis
£37.50
Pearson Education (US) Managing Supply Chain and Operations
Book SynopsisAbout our authors Thomas Foster is the Donald Staheli Professor and department chair of marketing and global supply chain management at Brigham Young University Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration. He has consulted for more than 30 organizations, including Eaton/Cutler Hammer, Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the US Department of Energy. Foster has served on the editorial boards of the Journal of Operation Management and Decision Sciences and is Editor in Chief of the Quality Management Journal. He has published more than 80 articles in journals such as Decision Sciences, Journal of Operations Management, International Journal of Production Research, and Quality ManagementTable of ContentsBrief Contents PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT Introduction to Supply Chain and Operations Management Supply Chain and Operations Strategy PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS Product and Process Design and Mapping Service Design Customer Relationship Management PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE Strategic Sourcing Supplier Management Demand Management and Forecasting Inventory Management Fundamentals and Independent Demand Sales and Operations Planning and Enterprise Resource Planning Logistics PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE Project Management Supply Chain Quality Management Statistical Process Control Lean and Six Sigma Management and Leading Change
£268.58
Penguin Publishing Group WinniethePooh on Management
a huge range and FREE tracked UK delivery on ALL orders.
£12.75
Penguin Putnam Inc Flex
Book SynopsisFrom one of the world''s preeminent leadership coaches, an insightful, indispensable guide to effective leadership.For the first time, leadership expert Jeffrey Hull shares the secrets, strategies, and science underlying his, and his clients'', successes. Interweaving real-life stories with practical tips and the latest evidence-based research, he equips readers with the insights they need to thrive in today''s world.We are in the age of the postheroic leader. Once, to move up the corporate ladder and succeed at the top, you simply had to set goals, motivate the troops, delegate to underlings, and groom a successor--probably one who looked and behaved just like you. But this white knight has become an anachronism. Whether a person is twenty-five or fifty, if they''re leading a team now, chances are that they''re managing a kaleidoscope of people from a variety of cultures, across a range of ages, all of whom are wired together 24/7. These changing demograp
£15.30
The University of Chicago Press Who Benefits from the Nonprofit Sector Emersion
Book SynopsisThis study examines the major elements of the nonprofit sector of the economy of the United States, describing the institutions and their functions, and then exploring how their benefits are distributed across various economic classes.Table of Contents1 The Distributional Consequences of Nonprofit Activities, Charles T. Clotfelter 2 Health Services, David S. Salkever and Richard G. Frank 3 Education, Saul Schwartz and Sandy Baum 4 Religious Organizations, Jeff E. Biddle 5 Social Services, Lester M. Salamon 6 Arts and Culture, Dick Netzer 7 Foundations, Robert A. Margo 8 Commentaries: Henry J. Aaron, Estelle James, and Frank Levy
£999.99
MIT Press Ltd Logistics Clusters Delivering Value and Driving
Book SynopsisHow logistics clusters can create jobs while providing companies with competitive advantage.Why is Memphis home to hundreds of motor carrier terminals and distribution centers? Why does the tiny island-nation of Singapore handle a fifth of the world's maritime containers and half the world's annual supply of crude oil? Which jobs can replace lost manufacturing jobs in advanced economies?Some of the answers to these questions are rooted in the phenomenon of logistics clusters—geographically concentrated sets of logistics-related business activities. In this book, supply chain management expert Yossi Sheffi explains why Memphis, Singapore, Chicago, Rotterdam, Los Angeles, and scores of other locations have been successful in developing such clusters while others have not. Sheffi outlines the characteristic “positive feedback loop” of logistics clusters development and what differentiates them from other industrial clusters; how logistics clusters
£16.19
MIT Press Ltd What the Digital Future Holds
Book Synopsis
£19.55
MIT Press Ltd A Managers Guide to the New World of Work The
Book SynopsisInsights from organizations that are navigating the novel challenges of the digital workplace.How can technology and analytics help companies manage people? Why do teams working remotely still need leaders? When should organizations use digital assessment tools for gauging talent and potential? This book from MIT Sloan Management Review answers questions managers are only beginning to ask, presenting insights and stories from organizations navigating the novel challenges of the digital workplace. Experts from business and academia describe what's worked, what's failed, and what they've learned in the new world of work. They look at strategies that organizations use to help managers and employees adapt to the fast-changing digital environment, from the benefits of wool-gathering to the use of anonymous chats; examine digital tools for collaboration, including interactive spreadsheets and analytics that increase transparency; and discuss such “big-picture” tr
£19.55
Hachette Books The Five Talents That Really Matter
Book Synopsis
£19.65
St Martin's Press The Mafia Manager
Book SynopsisExpanded from Playboy magazine''s Axioms of the Mafia ManagerThe world''s oldest and best-organized conglomerate now reveals management techniques everyone can use. Unlike other guides to business, The Mafia Manager shuns theoretical verbiage to present the philosophy of leadership that founded and captained The Silent Empire through centuries of expansion and success. Some sample pearls of wisdom:-Be sure you understand what your boss has ordered before you act on his command. What if you whack the wrong guy, or bomb the wrong joint... Learn the art of asking questions. -Keep your friends close, but keep your enemies closer. -Don''t become involved in any office political battle without first asking yourself, ''What''s in it for me?'' and then ''What''s in it for them?''-If you must lie, be brief.
£13.50
Little Brown and Company Backable How to Convince Anyone to Take a Chance
Book Synopsis
£23.20
Back Bay Books THAT WILL NEVER WORK
Book Synopsis
£17.90
Hachette Books Lab Rats
Book Synopsis
£14.44
Cengage Learning, Inc Strategic Management
Book SynopsisMindTap for Hill/Schilling/Jones' Strategic Management: Theory & Cases, 13th helps you learn on your terms. INSTANT ACCESS IN YOUR POCKET. Take advantage of the MindTap Mobile App to learn on your terms. Read or listen to textbooks and study with the aid of instructor notifications, flashcards and practice quizzes. MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL. GEAR UP FOR ULTIMATE SUCCESS. Track your scores and stay motivated toward your goals. Whether you have more work to do or are ahead of the curve, you?ll know where you need to focus your efforts. And the MindTap Green Dot will charge your confidence along the way. MINDTAP HELPS YOU OWN YOUR PROGRESS. MAKE YOUR TEXTBOOK YOURS. No one knows what works for you better than you. Highlight key text, add notes and create custom flashcards. When it?s time to study, everything you?ve flagged or noted can be gathered into a guide you can organize.Table of ContentsPart I: INTRODUCTION TO STRATEGIC MANAGEMENT. 1. Strategic Leadership: Managing the Strategy-Making Process for Competitive Analysis. 2. External Analysis: The Identification of Opportunities and Threats. Part II: THE NATURE OF COMPETITIVE ADVANTAGE. 3. Internal Analysis: Resources and Competitive Advantage 4. Building Competitive Advantage Through Functional-Level Strategy. Part III: STRATEGIES. 5. Building Competitive Advantage Through Business-Level Strategy. 6. Business-Level Strategy and the Industry Environment. 7. Strategy and Technology. 8. Strategy in the Global Environment. 9. Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing. 10. Corporate-Level Strategy: Related and Unrelated Diversification. Part IV: IMPLEMENTING STRATEGY. 11. Corporate Governance, Social Responsibility and Ethics. 12. Implementing Strategy through Organization. Part V: Cases in Strategic Management A. Analyzing a Case Study and Writing a Case Study Analysis B. 31 Cases ��� Expertly written by the authors, this section includes 11 short cases and 20 long cases, covering a wide range of industries, companies and topics.
£179.54
Organization Development and Change
Book SynopsisPRODUCT ONLY AVAILABLE WITHIN CENGAGE UNLIMITED. Market-leading ORGANIZATION DEVELOPMENT AND CHANGE, 11th Edition blends rigor and relevance in a comprehensive and clear presentation. The authors work from a strong theoretical foundation to describe, in practical terms, how behavioral science knowledge can be used to develop organizational strategies, structures, and processes.
£192.98
Cengage Learning Management
Book Synopsis
£266.01
Cengage Learning, Inc Fundamentals of Management
Book Synopsis
£272.64
Cengage Learning, Inc Strategic Management Concepts and Cases
Book SynopsisExamine strategic management with the market-leading book that sets the standard as today's most intellectually rich, but practical analysis of strategic management. Written by award-winning instructors and prominent management scholars, Hitt/Ireland/Hoskisson/Harrison's STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, 14E incorporates cutting-edge research and examples from more than 600 companies. This edition combines a classic industrial organization model with a resource-based view of the firm and a stakeholder perspective to demonstrate how businesses establish competitive advantages in the global market. You study how firms govern themselves, formulate and implement strategies that create value for stakeholders, use strategic alliances to enhance global competitiveness and meld strategic management and entrepreneurial behaviors for winning growth strategies. MindTap and Cengage Infuse online resources are also available to help you excel as a strategic leader.Table of ContentsPart I: STRATEGIC MANAGEMENT INPUTS. 1. Strategic Management and Strategic Competitiveness. 2. The External Environment: Opportunities, Threats, Industry Competition, and Competitor Analysis. 3. The Internal Organization: Resources, Capabilities, Core Competencies, and Competitive Advantages. Part II: STRATEGIC ACTIONS: STRATEGY FORMULATION. 4. Business-Level Strategy. 5. Competitive Rivalry and Competitive Dynamics. 6. Corporate-Level Strategy. 7. Merger and Acquisition Strategies and Restructuring. 8. International Strategy. 9. Cooperative Strategy. Part III: STRATEGIC ACTIONS: STRATEGY IMPLEMENTATION. 10. Corporate Governance. 11. Organizational Structure and Controls. 12. Strategic Leadership. 13. Strategic Entrepreneurship. Part IV: CASE STUDIES. C1 - Preparing an Effective Case Analysis. 20 Leading Business Cases.
£273.59
Mariner Books The Ministry Of Common Sense
Book SynopsisWALL STREET JOURNAL Bestseller A humorous yet practical five-step guide to ridding ourselves—and our companies—of bureaucratic bottlenecks and red tape During the COVID-19 pandemic, the TSA is allowing passengers to board planes with unlimited amounts of hand sanitizer, while maintaining its 3.4-ounce limit on all other liquids. You need a chainsaw to pry open your new pair of headphones from their package. Your eighth Zoom meeting of the day keeps freezing, and if you hear “No, wait; no, you go first” again, you will implode. But first you have to sit through an endless Power Point presentation that everyone claims they’ve read, no one has, and that could have been summarized in one page. What has happened to common sense? And how can we get it back? Companies, it seems, have become so entangled in their own internal issues, and further beset by reams of invisible red tap
£22.40
Alfred A. Knopf The Brand You 50 Or Fifty Ways to Transform
Book SynopsisMichael Goldhaber, writing in Wired, said, If there is nothing very special about your work, no matter how hard you apply yourself you won't get noticed and that increasingly means you won't get paid much either. In times past you could be obscure yet secure -- now that's much harder.Again: the white collar job as now configured is doomed. Soon. (Downsizing in the nineties will look like small change.) So what's the trick? There's only one: distinction. Or as we call it, turning yourself into a brand . . . Brand You. A brand is nothing more than a sign of distinction. Right? Nike. Starbucks. Martha Stewart. The point (again): that's not the way we've thought about white collar workers--ourselves--over the past century. The bureaucrat on the finance staff is de facto faceless, plugging away, passing papers. But now, in our view, she is born again, transformed from bureaucrat to the new star. She works in a professional service firm and works on projects th
£20.70
Crown Publishing Group, Division of Random House Inc Scaling Up Excellence
Book SynopsisWall Street Journal BestsellerThe pick of 2014's management books. –Andrew Hill, Financial TimesOne of the top business books of the year. –Harvey Schacter, The Globe and MailBestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challen
£18.99
Crown Stake in the Outcome Building a Culture of
Book SynopsisThe First Management Classic of the New Millennium!A bold experiment is taking place these days, as leading-edge companies turn upside down the management paradigm that has dominated corporate thinking for more than one hundred years. Southwest Airlines is perhaps the most visible practitioner, soaring through economic downturns while its competitors slash their budgets and order massive layoffs, but you can find other pioneers of the new approach in almost every industry and market niche. Their secret: a culture of ownership that allows them to tap into the most underutilized resource in business today-namely, the enthusiasm, intelligence, and creativity of working people everywhere.No one knows more about building a culture of ownership than CEO Jack Stack, who’s been working on one for the past twenty years with his colleagues at SRC Holdings Corporation (formerly Springfield ReManufacturing Corporation). Along the way, they’ve turned their company int
£11.39
Bantam Doubleday Dell Publishing Group Inc The Power of Nice
Book SynopsisLinda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog eat dog mentality, the Kaplan Thaler Group has succeeded through chocolate and flowers. In The Power of Nice, through their own experiences and the stories of other people and businesses, they demonstrate why, contrary to conventional wisdom, nice people finish first.Turning the well-known adage of “Nice Guys Finish Last” on its ear, The Power of Nice shows that “nice” companies have lower employee turnover, lower recruitment costs, and higher productivity. Nice people live longer, are healthier, and make more money. In today’s interconnected world, companies and people with a reputation for cooperation and fair play forge the kind of relationships that lead to bigger and better opportunities, both in business and in life. Kaplan Thaler
£16.00
Penguin Putnam Inc Up Tall and High
Book SynopsisThree side-splitting stories in one great picture book! In three laugh-out-loud situations, an irresistible cast of colorful birds illustrate the concepts of up, tall and high. First, a short peacock proves that he may not be tall, but he definitely isn't small. Then, a resourceful bird helps his penguin friend find a way to fly. Finally, two birds want to live in the same tree, but what goes up must come down! Each short story features a flap that reveals a surprise twist. With fun fold-outs, easy-to-read text, and a hilarious cast of characters, these stories beg preschoolers and emerging readers to act them out again and again.
£16.14
Penguin Putnam Inc Our Iceberg Is Melting
Book Synopsis
£22.95
Penguin Putnam Inc 13 Fatal Errors Managers Make and How You Can
Book SynopsisWith straightforward, insightful advice, renowned business trainer W. Steven Brown provides managers—from new to experienced—with essential leadership tools. This is the book that “ought to be in the top drawer of every manager’s desk”*. Are you guilty of... • Being a buddy, not a boss?• Never admitting that you are accountable?• Managing different people in the same way?• Failing to set common business goals?• Trying to control your people instead of influencing their thinking with enthusiasm? These are just a few of the 13 fatal errors managers make. Errors that waste valuable time, money, and talent. This book will show you how to recognize problems—and avoid them—before they happen. Author Steven Brown, a nationally recognized professional trainer and consultant, provides the essential guide for effectiveTrade Review“Before we can start managing ourselves and others we must stop doing what doesn’t work and Steve Brown shows us how.”—Spencer Johnson, M.D., coauthor of The New One Minute Manager “Steve Brown is ‘right on’ with 13 Fatal Errors Managers Make. Simple and easy to read, but effective and practical in application.”—Zig Ziglar, author of Zig Ziglar’s Secrets of Closing the Sale “In the flood of ‘success’ books, this is a stand-out in style, practical horse-sense, and applications....Brown gives us a needed dose of preventative management medicine!”—Denis Waitley, author of The Psychology of Winning “This book....ought to be in the top drawer of every manager’s desk.”—*Robert Marville, former chairman and president of the Rockefeller Center Management CompanyTable of Contents13 Fatal Errors Managers Make and How You Can Avoid Them - W. Steven BrownPrefaceFatal Error #1: Refuse to Accept Personal AccountabilityFatal Error #2: Fail to Develop PeopleFatal Error #3: Try to Control Results Instead of Influencing ThinkingFatal Error #4: Join the Wrong CrowdFatal Error #5: Manage Everyone the Same WayFatal Error #6: Forget the Importance of ProfitFatal Error #7: Concentrate on Problems Rather Than ObjectivesFatal Error #8: Be a Buddy, Not a BossFatal Error #9: Fail to Set StandardsFatal Error #10: Fail to Train Your PeopleFatal Error #11: Condone IncompetenceFatal Error #12: Recognize Only Top PerformersFatal Error #13: Try to Manipulate People
£9.49
Bantam Doubleday Dell Publishing Group Inc Managing from the Heart
Book SynopsisFrom the brain trust at The Atlanta Consulting Group comes a simple method hailed as a revolution in management practice: learning to care. Caring isn’t a frill. It delivers results. And for some unenlightened managers, learning to care can be a matter of corporate life or death. Managing from the Heart is the story of Harry Hartwell, a composite character drawn from decades of the authors’ field experience on the front lines of management reform. Known by his staffers as “the Abominable No Man,” Harry’s remarkable transformation into a caring and compassionate manage offers an easy-to-apply business parable—and an absolutely painless, one-of-a-kind learning experience. Acquire the five principles of caring management. Your people will be glad you did. And so will everyone who keeps an eye on your bottom line. Praise for Managing from the Heart “Outstanding!
£15.20
Penguin Putnam Inc Something Funny
Book Synopsis
£6.96
Currency There Are No Overachievers Seizing Your Windows
Book SynopsisIn an inspiring new motivational book, management consultant and speaking guru Brian Biro describes how we can seize and act upon the Windows of Opportunity that we encounter to transform our lives. In There Are No Overachievers, renown speaker and former U.S. Swimming coach Brian Biro distills a lifetime of lessons on how to be more energized and passionate about work and life by seizing the WOO. A WOO is a Window of Opportunity--a precious, unrepeatable moment that can impact, redirect, and even reshape our lives, once we recognize and choose to seize them. By enhancing our ability to relate to others, increasing our personal energy, fostering greater teamwork, and better partnering with those around us, he shows us how we can create windows of opportunity each and every day that can change our careers and our lives. Organized in a series of short, targeted chapters, There Are No Overachievers encourages us to engage others, overcome our incessan
£19.20
John Wiley & Sons Inc Managing Performance in Construction
Book Synopsis* Modern, current approach to productivity analysis and improvement for construction. * Features case studies and exercises drawn from real construction projects, focusing on the particulars of construction projects and their differences from other manufacturing processes.Table of ContentsPreface xiii Chapter 1 Indicators of an Industry in Transition 1 1.1 Breaking Interoperability Barriers 1 1.2 Construction Becomes Sustainable 2 1.3 E-Construction Management 3 1.4 Linking Up to Smart Construction Equipment 5 1.5 Highly Successful Engineering Managers 5 Chapter Review 8 Bibliography 9 Chapter 2 Productivity in the Spotlight 13 2.1 Measuring National Productivity 13 2.2 Basic Relationships Affecting Productivity 15 2.3 Factors Related to Process Productivity 17 2.3.1 Necessary Work Resources 17 2.3.2 Job Fitness 19 2.3.3 Where the Rubber Meets the Road: The Process 19 2.3.4 Value-Added and No-Value-Added Outputs 24 2.3.5 Control Mechanisms for Keeping Processes on Target 26 2.4 Taxonomy of Work Time 32 2.5 Gauging Construction Process Efficiency 37 2.5.1 Scientific Measurements of Individuals at Work 38 2.5.2 Measuring Value-Added Work 41 2.5.3 The Continuous Time Study 43 2.5.4 Work Sampling 47 2.5.5 Sensor-Based Work Measurement 51 2.6 Identifying Critical Impact Factors 53 2.6.1 Understanding the Cause of Inefficiency 53 2.6.2 Functions for Corrective Interventions 57 2.6.3 Critical Success Factors 58 2.6.4 Bipolar Success Factor Analysis 62 Summary 62 Chapter Review 66 Bibliography 70 Chapter 3 Cornerstones of Efficient Site Operation 75 3.1 Return of the Master-Builder 75 3.1.1 Separating Design from Construction Expertise 76 3.1.2 The Rise of Constructability Expertise 77 3.1.3 The Emergence of Intelligent Building Data Models 79 3.2 Planning the Supply, and Resupply, of the Construction Process 79 3.2.1 Modeling the Construction Input Supply Chain 80 3.3 Top-Down Frameworks for Managing Projects 83 3.3.1 Organizational Structures That Facilitate Integration 84 3.3.2 Sequencing the Plan, Start to Finish 86 3.4 Bottom-Up Quantitative Planning 87 3.4.1 Defining the Process Model 88 3.4.2 Computing Process Production 88 3.4.3 Optimizing the Process 97 3.5 Process Synchronization in the Supply Chain 101 3.5.1 Costly Two-Way Ripples in the Supply Chain 101 3.5.2 Just-in-Sequence Material Supply 103 Chapter Review 114 Bibliography 117 Chapter 4 Introduction to Simulation and Its Use in Modeling Production Systems 121 4.1 Building Simulation Models 127 Chapter Review 139 Chapter 5 A Case Study: Applying Simulation to Tunnel Construction 143 5.1 Project Background 143 5.2 Preparation Work: Understanding the Construction Process 145 5.2.1 Shaft Construction 146 5.2.2 Tunnel Construction 147 5.3 Developing the Simulation Model 153 5.3.1 Assumptions and Input 153 5.3.2 Simulation Model 156 5.4 Running the Model and Deriving Results 164 5.5 Analyzing the Operation 165 Chapter Review 168 Chapter 6 Competencies That Drive the Company 173 6.1 Generic Work Competencies for the Twenty-First Century 174 6.2 Managerial Competencies of Productive Organizations 175 6.2.1 Hierarchical Structure of Construction Companies 175 6.2.2 Diverse Expectations of a Precast Plant Manager 178 6.2.3 Core Competencies of a Precast Plant Manager 182 6.3 Gaining Competency through Learning and Training 187 6.3.1 The Learning Organization (LO) 188 6.3.2 Taxonomies for Learning and Training 189 6.3.3 Teaching and Learning around the Circle 194 6.3.4 The Learning Curve 196 6.3.5 The Relearning Curve 200 6.4 Job-Oriented Training and Competency Development 204 6.4.1 Personal Learning Strengths Dictate Progress 204 6.4.2 Designing a Confidence-Building Process 206 6.5 Becoming a Learning Organization (LO) 209 Chapter Review 214 Bibliography 216 Chapter 7 Productivity in a Healthy and Safe Work Environment 223 7.1 Two Health Stresses that Affect Productivity 223 7.2 The Engine That Drives—and Limits—Human Work 225 7.2.1 A Look Into the ‘‘Boiler Room’’ 225 7.2.2 Calculating Sustainable Energy Use 227 7.3 Ergonomics in Construction 230 7.3.1 Biomechanics 231 7.3.2 The Endangered Human Spine 233 7.3.3 Hand-Arm and Whole-Body Vibrations 236 7.3.4 Factors Leading to Hearing Loss 239 7.3.5 Impact of Heat and Cold Stress on Productivity 243 7.4 A Modern Debilitating Disease: Job Stress 247 7.4.1 Modeling Stressors 248 7.4.2 The Coping Mechanism 249 7.5 The Silent Epidemic: Workplace Harassment 250 7.5.1 What Are Mobbing and Bullying? 250 7.5.2 The Common Pattern of Mobbing 251 7.5.3 What Should Employers Do—and Not Do? 253 7.5.4 Sexual Harassment 254 Chapter Review 256 Bibliography 258 Chapter 8 The Complexity of Human Motivation 263 8.1 Background 263 8.2 Behavioral Aspects of the Human Mind 264 8.3 Intrinsic versus Extrinsic Motivation 266 8.4 Maslow's Needs-Based Motivators 266 8.5 Vroom's Expectancy Theory 267 8.6 Herzberg's Two-Factor Theory 274 8.7 Measuring Job Satisfaction 276 8.8 Job Enrichment 278 8.8.1 Enrichment Schemes 280 8.8.2 Designing a Job Enrichment Program 281 Chapter Review 282 Bibliography 283 Chapter 9 Performance Factors of Leaders and Teams 285 9.1 Is a Manager Also a Leader? 286 9.2 Theories about Effective Leadership 290 9.2.1 The Managerial Grid Model 290 9.2.2 Theory X and Theory Y 291 9.2.3 Fiedler's Contingency Model 292 9.2.4 Burns's Transactional and Transformational Leadership Models 295 9.2.5 Hersey-Blanchard Situational Theory 296 9.2.6 Managers with Emotional Intelligence 298 9.3 Power and Problems of Teamwork 302 9.3.1 Team Dynamics 302 9.3.2 Important Team Characteristics 304 9.3.3 Life Cycle of a Working Team 305 9.3.4 Group Dynamics 308 9.3.5 Team Building 311 9.3.6 Planning an Effective Team 313 9.3.7 Launching the Team 317 9.3.8 Tools Used by High-Performance Teams 319 9.4 Basics about Creativity 326 9.4.1 Convergent Thinking 326 9.4.2 Divergent Thinking 327 9.4.3 Left-Brain/Right-Brain Collaboration 328 9.4.4 Attributes of a Creative Individual 329 9.4.5 Exercises to Break-Down Blockers of Creative Thinking 330 Chapter Review 331 Bibliography 334 Chapter 10 Communication: The Nerve System of Construction 339 10.1 Engineering Drawings: The Ancient Communications Medium 340 10.1.1 The Evolution of Models and Blueprints 340 10.1.2 Will It Work? 345 10.1.3 The Internet Revolution 347 10.1.4 Costly Gaps in Electronic Communications 348 10.1.5 On the Communication Trail 351 10.2 Communication Strategies Employed by Organizations 356 10.2.1 Main Functions of Communication 356 10.2.2 Communication as the Enabler of Managerial Functions 356 10.2.3 Strengths and Weaknesses of Various Communication Media 359 10.2.4 The Effect of Distance on Media Selection 361 10.2.5 Matching Media to Meeting Objectives 361 10.2.6 Local Communication Patterns 365 10.3 Logistics of Project Information 369 10.3.1 Interorganizational Information Flow 370 10.3.2 Information Flow on the Project Net 373 10.3.3 Traditional Communication Patterns 374 10.3.4 Agent-Based, Ubiquitous On-Site Communications 377 10.3.5 Improvements in and Opportunities for Wireless Communication 381 Chapter Review 386 Bibliography 388 Chapter 11 Performance Management 395 11.1 Historical Recap of Key Management Concepts 395 11.2 From Measuring to Managing Performance 398 11.3 A Corporation's Balanced Scorecard 400 11.4 Performance Management of the Supply Chain 407 11.4.1 Defining Appropriate Performance Measures 408 11.4.2 Framework for Managing Supply Performance 412 11.5 Performance Management at the Task Level 414 11.5.1 Improvement through Motion Studies 414 11.5.2 Improvement through Intervention Ergonomics 420 Chapter Review 423 Bibliography 425 Appendix 427 Glossary 463 Index 483
£114.90
John Wiley & Sons Inc Introduction to the Hospitality Industry
Book SynopsisReaders preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry.Table of ContentsPart 1. Perspectives on careers in hospitality 1 Chapter 1. The hospitality industry and you 3 Chapter 2. Forces affecting growth and change in the hospitality industry 33 Part 2. Food service 61 Chapter 3. The restaurant business 63 Chapter 4. Restaurant operations 103 Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127 Chapter 6. Competitive forces in food service 159 Chapter 7. Issues facing food service 183 Chapter 8. On-site food service 213 Chapter 9. Lodging : meeting guest needs 257 Chapter 10. Hotel and lodging operations 293 Chapter 11. Forces shaping the hotel business 333 Chapter 12. Competition in the lodging business 367 Part 4. Travel and tourism 405 Chapter 13. Tourism: Front and center 407 Chapter 14. Destinations: Tourism generators 437 Part 5. Hospitality as a service industry 483 Chapter 15. The role of service in the hospitality industry 485
£76.90
John Wiley & Sons Inc Renegotiating Health Care
Book SynopsisRenegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation. This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization''s ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It shoulTable of ContentsPreface vii Acknowledgments xiii The Authors xv Part One Conflict 1 Why Conflict? 3 2 Moving Beyond Conflict 19 3 Setting the Stage for Negotiation 41 Part Two Negotiation 4 Interest-Based Negotiation 63 5 Framing to Generate Options 83 6 Reframing to Spur Momentum 107 7 The Walk in the Woods 139 Part Three Contest, Resolution, and Connectivity 8 Positional Bargaining 179 9 Mediation, Arbitration, and Dispute Resolution 223 10 Meta-Leadership 261 Part Four Evolving Health Care Practice 11 Designing a More Cohesive, Better-Linked Health System 295 12 Evolving with Technology 321 13 The Negotiating Patient 351 14 Changing Work and a Changing Workforce 383 Part Five Shaping Purpose 15 Crafting the Essentials 419 16 Constructing a Resilient Balance 449 Appendix: List of Characters 463 References 467 Index 477
£66.45
R.S. Means Company Ltd Construction Supervision
Book Synopsis
£79.75
John Wiley & Sons Inc Cases in Hospitality Management
Book SynopsisCases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry both positive and negative - and then to describe the organization's response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants are included, as are fifteen new cases and a new section on hospitality technology.Table of ContentsPreface. Introduction. PART ONE: ETHICS. Case 1. Sunspot Resorts. Case 2. The Hawaiian Village. Case 3. A Dog-Eat-Dog World. Case 4. Seaside Plantations. Case 5. The Decision to Serve. PART TWO: TRAINING AND DEVELOPMENT. Case 6. The Promotion Decision. Case 7. The Swimming Pool. Case 8. Spas International. Case 9. The Apprentice Chef. Case 10. Bongo's. PART THREE: REWARD SYSTEMS. Case 11. The University Conference Center. Case 12. The New Sales Manager. Case 13. The Incentive System. Case 14. The River Walk Café. Case 15. The Cedars. PART FOUR: COMMUNICATION. Case 16. The Shared Suite. Case 17. Leaving From Rome. Case 18. Room Service, Please. Case 19. The Wounded Bird. Case 20. The Three Hour Brunch. PART FIVE: POLICIES. Case 21. The Service Guarantee. Case 22. The Parking Lot. Case 23. Bank of USA. Case 24. The Minibar Charge. Case 25. 100% Occupancy. PART SIX: GROUP DYNAMICS. Case 26. The Reinstatement. Case 27. The Job Opening. Case 28. The Suarro Inn. Case 29. Burrito Sisters. Case 30. The Department Meeting. PART SEVEN: TECHNOLOGY. Case 31. The Amateur Travel Agent. Case 32. The Concierge's Computer. Case 33. Direct Deposit. Case 34. The Wireless Internet. Case 35. Casino CRM. PART EIGHT: PROCESS ANALYSIS. Case 36. The Broadbeach. Case 37. The Tarragassett Inn. Case 38. The Tour Voucher. Case 39. The Headwaiter. Case 40. The Mystery Shopper. PART NINE: SERVICE EXEMPLARS. Case 41. The CD Player. Case 42. Special Needs. Case 43. First Class Upgrade. Case 44. The Spanish Homework. Case 45. The Antler Hotel. PART TEN: SERVICE RECOVERY. Case 46. The Stolen Sunglasses. Case 47. The ICO Conference. Case 48. The Airline's Response. Case 49. It Stinks. Case 50. Rob Jones Corporation.
£72.86
The University of Michigan Press Strategic Budgeting
Book Synopsis
£999.99
Dutton Books for Young Readers Skippyjon Jones Shape Up
Book SynopsisSkippyjon has an overactive imagination. And he is pretty active himself. Here he shapes up with shapes: he runs in a circle, tap-dances on a square, orbits an oval. And then the great sword fighter shows his muscles.
£8.27
Penguin Putnam Inc Brave New Work Are You Ready to Reinvent Your
Book Synopsis“This is the management book of the year. Clear, powerful and urgent, it's a must read for anyone who cares about where they work and how they work.” —Seth Godin, author of This is Marketing “This book is a breath of fresh air. Read it now, and make sure your boss does too.” —Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl SandbergWhen fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life.He’s found that nearly everyone, from Wall Street to Silicon Valley, points to the same frustrations: lack of trust, bottlenecks in decision making, siloed functions and teams, meeting and email ove
£23.80
Penguin Putnam Inc A World Without Email Reimagining Work in an Age
Book SynopsisA New York Times and Wall Street Journal bestsellerFrom New York Times bestselling author Cal Newport comes a bold vision for liberating workers from the tyranny of the inbox--and unleashing a new era of productivity.Modern knowledge workers communicate constantly. Their days are defined by a relentless barrage of incoming messages and back-and-forth digital conversations--a state of constant, anxious chatter in which nobody can disconnect, and so nobody has the cognitive bandwidth to perform substantive work. There was a time when tools like email felt cutting edge, but a thorough review of current evidence reveals that the hyperactive hive mind workflow they helped create has become a productivity disaster, reducing profitability and perhaps even slowing overall economic growth. Equally worrisome, it makes us miserable. Humans are simply not wired for constant digital communication.We have become so used to an inbox-driven workday t
£22.95
Harper Business Raise the Bar An ActionBased Method for Maximum
Book Synopsis
£20.80
Penguin Putnam Inc Ideaflow
Book Synopsis“Teams succeed to the degree that there is a free flow of ideas. Read this book to learn how to bring out the best in others—and in yourself.” — Scott Galloway, bestselling author of The Four and Post CoronaIdeaflow: the number of ideas you or your team can generate in a set amount of time We all want great ideas, but few actually understand how they’re born. Innovation doesn’t come from a sprint or a hackathon--it’s a result of maximizing ideaflow. Jeremy Utley and Perry Klebahn of Stanford’s renowned Hasso Plattner Institute of Design (aka the “d.school”) offer a proven strategy for coming up with great ideas by yourself or with your team, and quickly determining which are worthy. Drawing upon their combined decades of experience leading Stanford’s premier Launchpad accelerator and advising some of the world’s most innovative organizations, like Microsoft, Michelin, Keller Williams Realty, and Hyatt, they’ll teach you how to: • Overcome dangerous thinking traps • Find inspiration in unexpected places • Trick your own brain to be more creative • Design and deploy affordable experiments • Fill your innovation pipeline • Unleash your own creative potential, as well as the potential of others Perhaps you have experienced low ideaflow. Have you been in that quiet conference room, with a half-filled whiteboard, and an unmet business target?. With the proven system in this book, entrepreneurs, managers, and leaders will learn how to tap into surprising and valuable ideas on demand and fill the creative pipeline with breakthrough ideas.
£19.00
Penguin Young Readers Lead to Win
Book Synopsis
£23.20
The University of Chicago Press Kazakhstans New Economy PostSoviet Central Asian
Book Synopsis
£999.99
William Morrow & Company High Five None of Us Is as Smart as All of Us
Book SynopsisHigh Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, Alan, we need good producers who are good team players, too. It is a bitter pill for him to swallow.While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son''s team, the Riverbend Warriors, knows nothing about teamwork, either. When the team''s two overworked coaches learn of Alan''s plight, they persuade him to join their ranks, and he finds himself charged with teaching himse
£18.00
HarperCollins Publishers Inc Leadership by the Book Tools to Transform Your
Book Synopsis
£17.00
Thomas Nelson Publishers Great Teams
Book Synopsis
£20.00
