Management and management techniques Books
Taylor & Francis Ltd A History of Enterprise Policy
Book SynopsisGovernments in developed and developing economies have increasingly turned to entrepreneurship and small businesses for economic growth, dynamism and economic and social inclusion. Policies seeking to encourage, support or otherwise influence these forms of economic activity are varied but virtually omnipresent, recommended by organisations such as the OECD and World Bank and implemented by governments of many political ideologies. With a range of activities across government labelled as enterprise policy, it is vital to unpick the different policies, initiatives and interventions and to understand their development in order to subject them to scrutiny and evaluate the actions taken in the name of enterprise. This book provides the first in-depth, historical analysis of enterprise policy in the United Kingdom. Successive UK governments have been particularly active, with the number of initiatives estimated recently at 3000 and expenditure reaching as high as 12bn, yet facing Trade Review"This book provides a fascinating insight into the evolution of enterprise policy, and draws out how its objectives, forms and functions have altered in different political, economic and social contexts." –Colin C Williams University of Sheffield, UK"This book provides a historical critique of understanding the introduction and development of enterprise policy in the UK over the years. It is a must read for those interested in seeking out a blueprint of enterprise policy because it provides in-depth knowledge and expertise in an area in which governments and academics are seeking to address economic and social challenges." –Norin Arshed, University of Dundee, UK"A book that deserves a wide audience, it will be indispensable for those with an interest in enterprise policy and the interest of the 99% of businesses in the economy that represent enterprise. This book develops a historical approach to assess whether enterprise policy is good for enterprise." –Kevin Mole, University of Warwick, UKTable of ContentsAcknowledgements 1. What is enterprise policy and why is it important?2. Government, Small Firms and Entrepreneurship in the Nineteenth Century3. Filling the finance gap4. Regional enterprise policy5. Early lobbying and debating the role of government6. Taxation, lobbying and a voice for small business 7. The Europeanisation of enterprise policy 8. Neoliberalism and enterprise culture9. Market liberalisation and deregulation10. Tackling deadweight and displacement through consultancy11. Enterprise policy as an answer to deprivation and exclusion12. ConclusionMethodological AppendixIndex
£128.25
Taylor & Francis The Routledge Handbook of Maritime Management
Book SynopsisThis handbook provides a wide-ranging, coherent, and systematic analysis of maritime management, policy, and strategy development. It undertakes a comprehensive examination of the fields of management and policy-making in shipping by bringing together chapters on key topics of seminal scientific and practical importance.Within 21 original chapters, authoritative experts describe and analyze concepts at the cutting edge of knowledge in shipping. Themes include maritime management and policy, ship finance, port and maritime economics, and maritime logistics. A study examines the determinants of ship management fees. Aspects of corporate governance in the shipping industry are reviewed and there is a critical review of the ship investment literature. Other topics featured include the organization and management of tanker and dry bulk shipping companies, environmental management in shipping with reference to energy-efficient ship operation, a study of the BIMCO Shipping KPI standTrade Review‘This handbook can be used as an excellent reference for undergraduates and postgraduates in maritime studies.’ — Professor Jin Wang, Liverpool John Moores University, UKTable of Contents1. Principles of Maritime Business Management 2. Evolution of the EU and International Maritime Shipping: Drivers, Challenges and Scenarios 3. Organization and management of dry bulk shipping companies 4. Organization and Management of Tanker Shipping Companies 5. Environmental management in shipping: Theory and practice of energy efficient ship operation 6. Sustainability, Maritime Governance and Business Performance in a Self-Regulated Shipping Industry: A Study on the BIMCO Shipping KPI Standard 7. An overview to contemporary maritime logistics and supply chain management decision areas 8. Using the Bunker Adjustment Factor as a Strategic Decision Instrument 9. Slow steaming in the maritime industry 10. Determinants of Ship Management Fees 11. Corporate Governance in the Shipping Industry 12. The ownership structure of US listed shipping companies 13. A Critical Review of the Ship Investment Literature 14. Development of Ship Finance Centre: The Case of Singapore 15. Appraisal of Shipping Investment Projects Using Real Options 16. Credit Risk Analysis, Measurement, and Management in the Shipping Industry 17. The dynamic Baltic Dry Index: an approach to improve the freight market index 18. Inter-Organizational relationships of European port management entities 19. Investments and financial instruments in port management 20. Private Sector Participation, Port Efficiency, and Economic Development 21. The attitudes of port organizations in adapting to climate change impacts
£204.25
Taylor & Francis Ltd Networks of Influence and Power
Book SynopsisDuring the nineteenth century, Liverpool became the heart of an international maritime network. As the ''second city'' of Empire, its merchants and shipowners operated within a transnational commercial and financial system, while its trading connections stimulated the development of new markets and their integration within an increasingly global economy. This ground-breaking volume brings together ten original contributions that reflect upon the development of the city''s business community from the early-nineteenth century to the outbreak of the First World War with an emphasis on the period from 1851 to 1912. It offers the first detailed analysis of Liverpool''s merchant community within a conceptual and historiographical framework which focuses on the economic, social, and cultural role of business elites in the nineteenth century. It explores the extent to which business success was predicated on the maintenance of networks of trust; analyses the importance of business cuTable of Contents1. Networks of influence and power: the forging of Liverpool’s merchant community. 2. The Mercantile Liverpool Project Database: Sources and Findings. 3. The business environment. 4. Ethics, trust and reputation. 5. ‘THE VISIBLE EMBODIMENT OF MODERN COMMERCE’: The development of Liverpool’s commercial centre. 6. Kinship, Friendship and Partnership: The social networks of the Liverpool merchant community. 7. Intersecting worlds: women, the family, and merchant culture. 8. ‘THE MARK OF OPULENCE, TASTE AND SKILL’: Liverpool merchants’ houses, c.1750-c.1900. 9. ‘To Purer Air and Brighter Skies’: Escaping from the City. 10. Suburbanisation, Community Building and the Fragmentation of Business Culture: the impact on Liverpool of residential development on the Wirral. 11. Deconstructing Liverpool’s Merchant Networks: transience, religion, politics and business interests. 12. Associational Culture, Social Influence and the Cultural Embeddedness of Merchant Networks: a reassessment. 13. Postscript.
£204.25
Taylor & Francis Inc Amoeba Management
Book SynopsisEspecially effective in dynamic and highly competitive environments, the Amoeba Management System has received attention from the Harvard Business Review and has already been successfully adopted at more than 400 companies around the world. At the heart of this innovative management system is a business philosophy based on doing the right thing as a human being and the leadership potential of all employees. This philosophy, coupled with a simple and precise micro-divisional management and accounting system that enables the distribution of leadership and management responsibility into small self-supporting units called amoebas, can help organizations achieve a high degree of flexibility and market-sensitivity. Written by the system''s creator, Amoeba Management: The Dynamic Management System for Rapid Market Response provides a comprehensive introduction to this unique and time-tested method of management control and accounting.Table of ContentsAmoeba Management. Each Employee Will Take an Active Role in Their Own Respective Unit. Business Philosophy Is Crucial for Management. How to Organize Amoebas. The Hourly Efficiency System: Focus on the Work Floor. Fire Up Your Employees. Questions and Answers for Management. Q&A Case Studies from Seiwajyuku Seminars.
£47.49
Taylor & Francis The Definitive Guide to Emergency Department
Book SynopsisThis revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.Table of ContentsPrefaceAcknowledgmentsAuthors1 Introduction to The Definitive Guide to Emergency Department Operational Improvement2 Value Stream Mapping3 Standard Work4 5-S Workplace Organization5 Inventory Management Basics6 Rapid Changeover7 Mistake Proofing8 Lean Flow9 ED Flow as a Network of Queues・Matching Demand and Capacity10 The Lean ED・Lean Applications in a 100,000-Visit Emergency Department11 Best Practices・The Door-to-Doc Interval12 Best Practices・Doc-to-Disposition Interval13 Best Practices・The Dispo-to-Departure Interval14 Patient Experience15 Leadership and Change Management in Healthcare16 Design of the Lean ED17 Case Studies of Operational Improvement in the Emergency DepartmentIndex
£68.39
Taylor & Francis Ltd The Consulting Process as Drama: Learning from
Book SynopsisDrawing comparisons between consultancy and the classical tragedy King Lear, the author explores the core theme of responsibility. Arguing that King Lear is vital in gaining an understanding of consulting, leadership and management, the author explores in detail the positive lessons to be learnt from this tragedy for the manager and the management consultant. An intriguing premise that uncovers key strategies for managers.'This book gives a summary of key issue in management consulting, in a step-by-step chronological way. However, it is directed mainly at those consultants who know from experience that consulting does not work as smoothly as the manuals suggest, and who have learned through trials and tribulations to take a tragic outlook on the art of consulting.'- From the PrologueTrade Review'I have never read such an elegantly literate exposition of the nuances of the consulting process. Dr. De Haan presents a robust model of the issues and choices that arise for the consultant, and brilliantly interweaves well-chosen passages from King Lear to exemplify the model. Not only is this a book to delight the philosophically inclined among us, but it also beautifully illustrates De Haan's down-to-earth approach to consulting. After forth years of consulting practice, I found insights into consultant-client relationships that had previously escaped me. De Haan's approach is highly practical; if we were to follow more closely, we and our clients would both profit thereby.'- Roger Harrison, Organisation Development Consultant and Writer, from the ForewordTable of ContentsPrologue -- Introduction -- Exposition -- Development -- Crisis and peripeteia -- Denouement -- Catastrophe and exodus -- Conclusion -- Epilogue
£24.99
Taylor & Francis Ltd Corporate Social Opportunity!: Seven Steps to
Book SynopsisMoves the argument from the ‘why’ of CSR to the ‘how’ and beyondImprove CSR performance and gain competitive advantageA practical guide for business leaders on how CSR factors can impact on their businessTrade ReviewMy impression is that this book should be compulsory reading for all company managers in a world where business is starting to take social responsibility extremely seriously, for many reasons. The steps provided in the book represent an admirable framework for company management to structure their approach to integrating social, ethical and environmental issues into the core of their business. The book is packed full of a wealth of references to real cases of CSR, using these to illustrate the mistakes companies can make and the essential nature of stakeholder inclusivity. As well as being an excellent book for practitioners and managers at all levels within companies, this book is an ideal reference for undergraduate and postgraduate students following courses which include a CSR component. I will certainly be referencing it on my own course on corporate governance and accountability. - New Academy Review, Autumn 2004 || ...I would strongly recommend it as an essential text for all those in business working in this area. - The Corporate Citizen Vol. 4 Issue 3 (2004) || The core message throughout the book is the need for companies to embrace CSR without being impeded by two main hindrances: fear that puts companies in a defensive position, and treating CSR as a "bolt-on" to business rather than a "built-in" strategy. The ultimate goal, therefore, is to create an environment where numerous CSOs are possible. - Corporate Responsibility Management 1.1 (August/September 2004) || ... proposes a practical seven-step process to help business leaders ... instead of "bolt on", CSR can become a valuable "built in". - Industry and Environment, April–September 2004Table of ContentsHow to use this book Introduction Part I: From corporate social responsibility to corporate social opportunity in seven steps Step 1: Identifying the triggers Step 2: Scoping what matters Step 3: Making the business case Step 4: Committing to action Step 5: Integration and gathering resources Step 6: Engaging stakeholders Step 7: Measuring and reporting Part II: Putting the seven steps into action: a worked example Part II: Introduction Step 1 in action: Identifying the triggers Step 2 in action: Scoping what matters Step 3 in action: Making the business case Step 4 in action: Committing to action Step 5 in action: Integration and gathering resources Step 6 in action: Engaging stakeholders After the Management Retreat Signposts
£99.99
Cambridge University Press Strategic Management A Stakeholder Approach
Book SynopsisStrategic Management: A Stakeholder Approach is a foundational work in the field of business ethics. On the 25th anniversary of publication, this re-issue provides a new generation of scholars and students with access to R. Edward Freeman's landmark study.Trade Review'R. Edward Freeman's book, Strategic Management: A Stakeholder Approach, is THE seminal book in the field. It is the authoritative source that created the field and has had immeasurable impact on scholars, executives, and students. Ed Freeman is clearly the father of stakeholder theory/management/approach.' Archie B. Carroll, University of Georgia'Freeman's Strategic Management: A Stakeholder Approach helped to define and shape our understanding of how good management practice really is based on relationships - relationships with the stakeholders who both comprise and affect or are affected by the business. This seminal book's message that these relationships are fundamental to success has become part of the DNA of progressive and socially sustainable companies, and has influenced new generations of scholars and managers.' Sandra Waddock, Boston CollegeTable of ContentsPart I. The Stakeholder Approach: 1. Managing in turbulent times; 2. The stakeholder concept and strategic management; 3. Stakeholder management: framework and philosophy; Part II. Strategic Management Processes: 4. Setting strategic direction; 5. Formulating strategies for stakeholders; 6. Implementing and monitoring stakeholder strategies; Part III. Implications for Theory and Practice: 7. Conflict at the board level; 8. The functional disciplines of management; 9. The role of the executive.
£31.34
Cambridge University Press Leading in the Top Team
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£38.94
Cambridge University Press Managerial Dilemmas The Political Economy of Hierarchy Political Economy of Institutions and Decisions
Book SynopsisIn organisation theory a schism has developed between the traditional organisational behaviour literature, based in psychology, sociology and political science, and the more analytically rigorous field of organisational economics. The former stresses the importance of managerial leadership and cooperation among employees, while the latter focuses on the engineering of incentive systems that will induce efficiency and profitability, by rewarding worker self-interest. In this innovative book, Gary Miller bridges the gap between these literatures. He demonstrates that it is impossible to design an incentive system based on self-interest that will effectively discipline all subordinates and superiors and obviate or overcome the roles of political conflict, collective action, and leadership in an organisation. Applying game theory to the analysis of the roles of cooperation and political leadership in organisational hierarchies, he concludes that the organisation whose managers can inspire Trade Review'Miller gives a very readable and well organized account of the state of the art in the economics of organization. The book can be highly recommended to those who wish to be given a reliable and well-written access to the subject.' Manfred Tietzel, Journal of Institutional and Theoretical Economics'Interesting reading that is sure to raise new questions.' International Review of Anthropology and LinguisticsTable of ContentsList of tables and figures; Series editors' preface; Acknowledgements; Part I. Why Have Hierarchy?: 1. Market failures and hierarchical solutions: the tension between individual and social rationality; 2. Bargaining failure: coordination, bargaining, and contracts; 3. Voting failure: social choice in a dictatorial hierarchy; Part II. Managerial Dilemmas: 4. Horizontal dilemmas: social choice in a decentralised hierarchy; 5. Vertical dilemmas: piece-rate incentives and credible commitments; 6. Hidden action in hierarchies: principals, agents, and teams; 7. Hidden information in hierarchies: the logical limits of mechanism design; 8. Hierarchical failures and market solutions: can competition create efficient incentives for managers? Part III. Cooperation and Leadership: 9. The possibilities of cooperation: repeated vertical dilemmas; 10. The indeterminacy of cooperation: conventions, culture, and commitments; 11. The political economy of hierarchy: commitment, leadership and property rights; Epilogue: politics, rationality, and efficiency; References; Name index; Subject index.
£29.99
Cambridge University Press Organizational Learning from Performance Feedback
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£37.04
Cambridge University Press Greening the Firm The Politics of Corporate
Book SynopsisOver the last two decades environmental issues have become important in public and business policy. This book asks why firms sometimes voluntarily adopt environmental policies which go beyond legal requirements. It employs a new-institutionalist perspective, and argues that existing explanations, especially from neoclassical economics, concentrate on external factors at the expense of internal dynamics. Prakash argues that 'beyond-compliance' policies are due to two types of intra-firm processes, which he describes as power- and leadership-based. His argument is supported by analysis of ten cases within two firms - Baxter International Inc. and Eli Lilly and Company - including interviews with managers, and access to meetings and documents. This book therefore examines the internal working of firms' environmental policy in a theoretically rigorous way, providing a significant contribution to the theory of the firm. It will be valuable for students of business and environmental studies,Trade Review"Prakash should be commended for providing a wealth of valuable research questions for the future." Administrative Science QuarterlyTable of Contents1. Greening the firm: an introduction; 2. Environmental policymaking within firms; 3. Baxter and Lilly: evolution of environmental programs; 4. Baxter and Lilly: case studies; 5. Beyond compliance: findings and conclusions.
£57.95
Cambridge University Press Greening the Firm
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£31.90
Cambridge University Press International Management Ethics A Critical Crosscultural Perspective
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£70.30
Cambridge University Press Remaking Management Between Global and Local
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£117.19
Cambridge University Press Teaching Management A Field Guide for Professors Consultants and Corporate Trainers
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£81.89
Cambridge University Press Pharmaceutical Innovation
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£51.29
Cambridge University Press Explaining the Performance of Human Resource Management
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£54.14
Cambridge University Press Destructive Leaders and Dysfunctional Organizations
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£80.99
Cambridge University Press All Scientists Now
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£46.54
Cambridge University Press The New Enlightenment
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£17.00
Cambridge University Press Management Across Cultures
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£109.25
Cambridge University Press The Hazards of Great Leadership
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£17.00
Cambridge University Press Cartels Diagnosed
Book Synopsis
£81.00
Cambridge University Press The Evolution of Corporate Governance
Book SynopsisIn this Element the origins of corporate governance are reviewed, recognising that corporate entities have always been governed, that important developments took place in the seventeenth and eighteenth centuries, and the huge significance of the invention of the joint-stock limited liability company. The development of corporate governance in the twentieth century around the world is explored, with complex groups, private companies, and top management dominating shareholder power appearing in the Inter-war years. Some unresolved issues in both principle and practice are identified. Various theories of corporate governance are described and contrasted. The subject is seen to be in search of its paradigm and a systems theoretical relationship between the theories is suggested. The need to rethink the concept of the limited liability company is argued, and a call is made for the development of a philosophy of corporate governance.Table of Contents1. Introduction; 2. The origins of corporate governance; 3. The development of corporate governance in the twentieth century; 4. Crisis and reform in corporate governance in the twenty-first century; 5. The frontiers of corporate governance; 6. The relevance of culture; 7. Corporate governance in theory; 8. A subject in search of its paradigm; 9. Rethinking the joint-stock limited liability company; 10. Towards a philosophy of corporate governance; 11. Conclusions.
£17.00
HarperCollins Publishers Inc The Customer Comes Second Put Your People First
Book Synopsis
£17.99
HarperCollins Publishers Inc The OnTime OnTarget Manager How a LastMinute
Book SynopsisIntroduces a series of practical strategies designed to help business managers improve their performance by overcoming the problem of procrastination.
£16.99
HarperCollins Publishers Inc Built to Last CD
Book Synopsis
£22.46
HarperCollins Publishers Inc The Daily Drucker
Book SynopsisWith his trademark clarity, vision, and humanity, Drucker sets out his ideas on a broad swath of key topics, from time management, to innovation, to outsourcing, providing useful insights for each day of the year.These 366 daily readings have been harvested from Drucker's lifetime of work.Trade Review"Drucker...is the original management guru. Many still consider him the best...The short, snappy format will be appreciated by today's time-challenged business readers: one page with an idea for every day of the year...Overall, it is accomplished admirably." -- USA Today
£19.18
HarperCollins Publishers Inc The EMyth Revisited CD
Book SynopsisIn this compact disc edition of the totally revised underground bestseller -- The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business -- from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed -- and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business. After you have listened to The E-Myth Revisited, you will truly be able to grow your business in a predictable and productive way.
£23.20
HarperCollins Publishers Inc Good to Great
Book Synopsis
£29.99
HarperCollins Publishers Inc The Effective Executive in Action A Journal for
Book SynopsisOffers executives, managers, and knowledge workers with a guide to effective action. This journal teaches leaders how to become effective and how to lead according to the five main pillars of Drucker's philosophy on effective leaders.
£16.99
HarperCollins Publishers Inc Its Okay To Be The Boss
Book Synopsis
£16.99
HarperCollins Publishers Inc The 4th Secret of the One Minute Manager
Book SynopsisWith The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever. Using Blanchard''s signature breezy style, The 4th Secret of the One Minute Manager tells the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. What begins as a beautifu
£19.19
HarperCollins Publishers Inc The One Minute Manager Builds High Performing
Book Synopsis
£20.79
HarperCollins Publishers Inc Masters of Management
Book SynopsisOffers a critique of management theory and its legions of evangelists and followers.Trade Review"At last some common sense in the arena dominated by shark-swimming, chaos-seeking, megatrending, one-minute managing, highly effective people." -- New York Times Book Review "At last some common sense in the arena dominated by shark-swimming, chaos-seeking, megatrending, one-minute managing, highly effective people." -- Chicago Tribune "Brings clarity, humor, and historical perspective to a field that rewards gibberish, pomposity, and revolutionaries who want to throw away the pase (and the people that go with it)." -- Wall Street Journal "Micklethwait and Wooldridge have done the near impossible: written a book about management-management-that is lively, engrossing, skeptical, fair-minded, and steeped in a rich sense of history." -- Joseph Nocera "Read it before buying any other business book." -- Rosabeth Moss Kanter "A gem of debunking." -- The Times (London) "Simultaneously smart, insightful, terrifying and humorous... this revised incarnation should overtake its predecessor as the most bracing and relevant discussion of the world created by MBAs." -- Kirkus Reviews "This excellent book encourages thoughtful analysis of the growing management revolution; the combining of knowledge, learning, and innovation; the real meaning of globalization; and boardroom implications." -- Booklist "Without some failures, companies can't ride the crest of the next wave of innovation. If you don't seize opportunity, someone else will...Wooldridge uses the stories of small and large companies to drive home his "how to make it work" advice." -- Biz Books "Skillfully written and sprinkled with interesting observations." -- Wall Street Journal
£18.99
HarperCollins Publishers Inc Creative Intelligence
Book SynopsisExplores how people and organizations are learning to be more creative in work and in life, and investigates the ways in which individuals, corporations, and nations are boosting their CQ. This book embodies a bundle of specific literacies that increase our ability to navigate the unknown.Trade Review"Bruce Nussbaum demystifies one of the most important initiatives of our time -- unlocking the creativity within ourselves and our organizations." -- David Kelley, Founder of IDEO and the Stanford d.school "An intriguing mixture of challenging ideas and Utopian solutions to the broader issues regarding social welfare currently under debate." -- Kirkus Reviews "Creative Intelligence lays out the forces that will drive us toward a prosperous future. Read this book if you want to be inspired and provoked to lead the way." -- Richard Florida, Professor, University of Toronto and NYU and Senior Editor, The Atlantic "Bruce Nussbaum is one of America's most interesting design minds. His latest work is both a clarion call and a guidebook for moving creativity to the center of our lives." -- Daniel H. Pink, author of To Sell is Human, Drive, and A Whole New Mind "In Creative Intelligence, Bruce Nussbaum makes a compelling case for the economic and cultural power of creativity and offers practical tools and applications for enhancing it in any organization." -- Beth Comstock, SVP, Chief Marketing Officer, GE "This is a refreshing, informative, and groundbreaking new work that has implications for every level of the business arena." -- Publishers Weekly "Thought-provoking insight on the important topic of creativity." -- Booklist
£19.00
HarperCollins Publishers Inc Great by Choice CD
Book Synopsis
£29.99
HarperCollins Publishers Inc TenDay MBA 4th Ed. The
Book SynopsisRevised and updated to answer the challenges of a rapidly changing business world, the 4th edition of The Ten-Day MBA includes the latest topics taught at America''s top business schools, from corporate ethics and compliance to financial planning and real estate to leadership and negotiation. With more than 400,000 copies sold around the world, this internationally acclaimed guide distills the lessons of the most popular business school courses taught at Harvard, Stanford, the University of Pennsylvania, the University of Chicago, Northwestern, and the University of Virginia. Author Steven A. Silbiger delivers research straight from the notes of real MBA students attending these top programs today—giving you the tools you need to get ahead in business and in life.
£21.25
HarperCollins Publishers Inc How the World Sees You
Book SynopsisOver the course of her ad career, Sally won hundreds of awards for creativity, copywriting, and branding, and was one of the most awarded advertising copywriters right from start of career, including almost every major international advertising award.She frequently appears in national media including NBC's Today Show and the New York Times.Trade Review"The book will help you differentiate yourself and your business from others, to put what is unique and exciting about you on the table for the world to see. You will learn "the best of how the world sees you" and how to use it to communicate more effectively." -- --800CEORead "[An] engaging, lively work... This hands-on work is worth the time of anyone trying to set him or herself apart in an ever-more competitive job market." -- --Publishers Weekly
£23.38
HarperCollins Publishers Inc Flex The New Playbook for Managing Across
Book SynopsisThe workplace around the world is growing increasingly multicultural, female, and younger. This book offers a proactive strategy for managers to navigate and leverage diversity in this global economy. It shows managers how to understand the Power Gap, the social distance between you and those in the workplace of different cultures, and gender.Trade Review"If you are in leadership or want to remain competitive and you don't have a culturally diverse board or staff, you are part of the past. We need to focus now on understanding the need for developing this untapped pipeline. This remarkable resource will set you on the right path." -- --Dr. Frances Hesselbein, President, Leader to Leader Institute (formerly The Peter Drucker Institute) "A solid, common-sense guide to creating a successful and diverse workplace in terms of culture, age, and gender...clear and illustrative." -- Publishers Weekly "Hyun and Lee's book accomplishes what few guidebooks for employers do: It empowers leaders not only to manage differently, but to think differently by cultivating cultural fluency that will enable them to work more effectively with diverse teams." -- Sylvia Ann Hewlett, CEO, Center for Talent Innovation, author of Forget a Mentor, Find a Sponsor: The New Way to Fast-Track Your Career Sylvia Ann Hewlett, CEO, Center for Talent Innovation, author of Forget a Mentor, Find a Sponsor: The New Way to F "FLEX provides a way for leaders to re-define how to lead by understanding, embracing and seeking out differences." -- Karyn Detje, Chief Talent Officer, Tory Burch "Flexis the first real field manual for managing across differences. Its lessons are relevant to people at every level and stage of their career. "Flex" is required reading for every manager who wants to empower his/her employees to reach their full potential." -- David A. Thomas, PhD Dean and William R. Berkley Chair Georgetown University, McDonough School of Business David A. Thomas, PhD, Dean and William R. Berkley Chair, Georgetown University, McDonough School of Business "Read this book. If taken seriously, you will certainly challenge yourself to change the way you lead in today's global marketplace." -- Steve Reinemund, Dean of Business, Wake Forest University, Retired Chairman and CEO, PepsiCo "Flex is about thinking -- managing one's thinking to meet the demands of business relationships inside and outside of your organization. From the conceptual rationale to the practical how-to, take this journey with the authors!" -- J.T. (Ted) Childs, Jr., Principal, Ted Childs LLC "...a solid, common-sense guide to creating a successful and diverse workplace...Their guide is clear and illustrative..." -- Publishers Weekly "Coauthors Hyun and Lee provide the modern manager with a playbook on how to switch among leadership styles to get the most out of employees." -- Library Journal "Hyun and Lee offer convincing evidence to illustrate how to enhance communication skills across various workplace divides." -- Kirkus
£23.79
Harper Business The Glass Closet
Book SynopsisPart memoir and part social criticism, The Glass Closet addresses the issue of homophobia that still pervades corporations around the world and underscores the immense challenges faced by LGBT employees.In The Glass Closet, Lord John Browne, former CEO of BP, seeks to unsettle business leaders by exposing the culture of homophobia that remains rampant in corporations around the world, and which prevents employees from showing their authentic selves.Drawing on his own experiences, and those of prominent members of the LGBT community around the world, as well as insights from well-known business leaders and celebrities, Lord Browne illustrates why, despite the risks involved, self-disclosure is best for employees—and for the businesses that support them. Above all, The Glass Closet offers inspiration and support for those who too often worry that coming out will hinder their chances of professional success.
£23.19
HarperCollins Publishers Inc Simple Sabotage
Book SynopsisTrade Review"Success in business depends on getting things done. Simple Sabotage is a quick, insightful read about the things that can get in the way of this noble pursuit. A great read for managers in companies big or small." -- Darren Huston, President & CEO, The Priceline Group "Simple Sabotage is the succinct and elegant transformation of an historical document into an important message for current and future leaders. A quick and enjoyable read, it goes to the essence of organizational effectiveness, productivity, and success." -- The Honorable Barbara H. Franklin, Former U.S. Secretary of Commerce "To be a great leader you must understand how seemingly innocent everyday behaviors can become 'simple sabotage.' This book will help you on your journey to being a more effective leader." -- Thomas J. Wilson, Chairman and Chief Executive Officer, The Allstate Corporation "In the most clever way, Simple Sabotage calls out the behaviors that hurt organizations, and quickly cuts to the chase on what we can do about it. A great read!" -- Christine C. Marcks, President, Prudential Retirement
£15.19
HarperCollins The RealLife MBA CD
Book SynopsisYou can talk about theories, concepts, and ideologies all you want, but when it gets right down to it, winning in business is all about mastering the gritty, inescapable, make-or-break, real-life dilemmas that define the new economy, the old economy, and everything in between. My boss is driving me nuts. I’m stuck in career purgatory. My team has lost its mojo. IT is holding us hostage. Our strategy is outdated the day we make it. We don’t know what our Chinese partners are talking about. We’re just not growing. This is the real stuff of work today. In the decade since their blockbuster international best-seller Winning was published, Jack and Suzy Welch have dug deeper into business than ever in their careers, traveling the world consulting to businesses of every size and in every industry, working closely with entrepreneurs from Mumbai to Silicon Valley, starting their own company, and owning and managing more than 40 companies through private equity. Coupl
£22.49
HarperCollins Publishers Inc Woo Wow and Win Service Design Strategy and the
Book SynopsisTrade Review"Woo, Wow, and Win is a roadmap for success in a landscape being rapidly transformed by technology and entrepreneurship. " -- Steve Case, Chairman and CEO of Revolution, author of The Third Wave: An Entrepreneur's Vision of the Future This is the book that service business executives have been waiting for. Woo, Wow, and Win shows how to make the connection between strategic opportunity, business design, and customer satisfaction. The principles of service design are the pathway to a more profitable future--and happier customers. -- Ram Charan, advisor to CEOs and boards, author of The Attackers Advantage. "Here is a long overdue manual for using the cohesiveness and power of design thinking to optimize every interaction your business has with its customers. You'll not only understand why Service Design is as important as product design--you'll have a new perspective on what makes a company unique." -- Beth Comstock, Vice Chair, GE "Tom Stewart's and Patricia O'Connell's exceptional book is a convincing testimony to the power of having service strategies that are as unique and differentiated as product strategies. It provides deep insights into how you can develop your customers and retain them with superior service. It's a must read!" -- Bill George, Senior Fellow at Harvard Business School, former Chair & CEO of Medtronic, and author of Discover Your True North "Anyone who wants to get or keep customers would do well to heed the advice in these smart, incisive pages. Service design is an idea whose time has come." -- Marshall Goldsmith, executive leadership coach and author, Triggers and What Got You Here Won't Get You There "Two pervasive themes cut across all sectors of the world economy: Everything is digital, and everything is a service. Woo, Wow, and Win shows how the discipline of Service Design enables any company to capitalize on these two trends to engage their customers, enlist their employees, and delight their shareholders." -- Geoffrey Moore, author Crossing the Chasm and Zone to Win "It's impossible to operate a successful business without mastering your service design, and it's difficult to master without this book. There is tremendous wisdom and clarity in its pages, making a complex subject both inspiring and immediately useful. Woo, Wow, and Win is an essential, urgent read." -- Stan Slap, New York Times bestselling author of Under the Hood and Bury My Heart at Conference Room B
£19.00
HarperCollins Publishers Inc You Cant Know It All
Book SynopsisIn Wanda Wallace’s experience, this move—from expert leader to a broader kind of authority—requires a new mindset about how to lead.Wallace explains what few people understand—how to add value as a leader when you’re dealing with an ever growing set of responsibilities over which you have little detailed knowledge.Trade Review“Deeply powerful and delightfully practical, I instantly recognized my clients in its pages and, perhaps more important, I also recognized myself. A must-read for leaders serious about their results and their own growth.” — Sheila Heen, co-author of Difficult Conversations and Thanks for the Feedback “In You Can’t Know It All, Wallace helps us see how leadership in today’s age of deep expertise has evolved from our general-manager notions of the past. Wallace weaves together compelling and candid stories of real leaders with her own coaching experience and simple, actionable exercises. This leadership book is on point and right on time.” — Dolly Chugh, author of The Person You Mean to Be, and associate professor, Department of Management and Organizations at the NYU Stern School of Business “This is a real-world practical guide on how to move out of your comfort zone as a subject-matter expert and develop the skills you need to manage in today’s technical and fast-moving business world.” — John Murphey, former CEO of Bell Helicopter “This is an incredibly important topic and one we don’t pay sufficient attention to. Making the transition from expert to non-expert is often the point at which high-potential careers falter, and we -- the individuals and organizations -- often don’t know why. This book helps us all understand the issues and how to overcome them, to the benefit of everyone.” — Liz Wallace, former head of talent at Vodafone Emerging Markets “Dr. Wanda Wallace has packed You Can’t Know It All with practical tools distilled from a command of the research and refined in her coaching work with hundreds of leaders around the world. You Can’t Know It All fills a critical gap for those who aspire to lead and inspire on the big stage.” — Rob Kaiser, president of Kaiser Learning Solutions; writer, researcher and consultant “This book is a must-have for careerists looking to advance in today’s global and complex business environment. From adopting the right mind-set to developing key skills, Wanda provides individual contributors and experts proven insights and tools to transition into valued leaders within their respective organizations.” — Cindy Pace, global head of diversity and inclusion of MetLife
£20.90
Harper Business Conflicted
Book SynopsisDrawing on advice from the world’s leading experts on conflict and communication—from relationship scientists to hostage negotiators to diplomats—Ian Leslie, a columnist for the New Statesman, shows us how to transform the heat of conflict, disagreement and argument into the light of insight, creativity and connection, in a book with vital lessons for the home, workplace, and public arena.For most people, conflict triggers a fight or flight response. Disagreeing productively is a hard skill for which neither evolution or society has equipped us. It’s a skill we urgently need to acquire; otherwise, our increasingly vociferous disagreements are destined to tear us apart. Productive disagreement is a way of thinking, perhaps the best one we have. It makes us smarter and more creative, and it can even bring us closer together. It’s critical to the success of any shared enterprise, from a marriage, to a business, to a democracy. Isn’t it time we gave more thought to how to do it well?In an increasingly polarized world, our only chance for coming together and moving forward is to learn from those who have mastered the art and science of disagreement. In this book, we’ll learn from experts who are highly skilled at getting the most out of highly charged encounters: interrogators, cops, divorce mediators, therapists, diplomats, psychologists. These professionals know how to get something valuable - information, insight, ideas—from the toughest, most antagonistic conversations. They are brilliant communicators: masters at shaping the conversation beneath the conversation. They know how to turn the heat of conflict into the light of creativity, connection, and insight. In this much-need book, Ian Leslie explores what happens to us when we argue, why disagreement makes us stressed, and why we get angry. He explains why we urgently need to transform the way we think about conflict and how having better disagreements can make us more successful. By drawing together the lessons he learns from different experts, he proposes a series of clear principles that we can all use to make our most difficult dialogues more productive—and our increasingly acrimonious world a better place.
£999.99
HarperCollins Publishers Inc Turning the Flywheel CD
Book SynopsisA companion guidebook to the number-one bestselling Good to Great, focused on implementation of the flywheel concept, one of Jim Collins’ most memorable ideas that has been used across industries and the social sectors, and with startups.The key to business success is not a single innovation or one plan. It is the act of turning the flywheel, slowly gaining momentum and eventually reaching a breakthrough. Building upon the flywheel concept introduced in his groundbreaking classic Good to Great, Jim Collins teaches readers how to create their own flywheel, how to accelerate the flywheel’s momentum, and how to stay on the flywheel in shifting markets and during times of turbulence.Combining research from his Good to Great labs and case studies from organizations like Amazon, Vanguard, and the Cleveland Clinic which have turned their flywheels with outstanding results, Collins demonstrates that successful organizations can di
£15.99
