Description
Book SynopsisAbout our authors
Thomas Foster is the Donald Staheli Professor and department chair of marketing and global supply chain management at Brigham Young University Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration.
He has consulted for more than 30 organizations, including Eaton/Cutler Hammer, Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the US Department of Energy.
Foster has served on the editorial boards of the Journal of Operation Management and Decision Sciences and is Editor in Chief of the Quality Management Journal. He has published more than 80 articles in journals such as Decision Sciences, Journal of Operations Management, International Journal of Production Research, and Quality Management
Table of Contents
Brief Contents PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT
- Introduction to Supply Chain and Operations Management
- Supply Chain and Operations Strategy
PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS
- Product and Process Design and Mapping
- Service Design
- Customer Relationship Management
PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE
- Strategic Sourcing
- Supplier Management
- Demand Management and Forecasting
- Inventory Management Fundamentals and Independent Demand
- Sales and Operations Planning and Enterprise Resource Planning
- Logistics
PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE
- Project Management
- Supply Chain Quality Management
- Statistical Process Control
- Lean and Six Sigma Management and Leading Change
