Management and management techniques Books

Book SynopsisThe practice-based approach to the study of work and organizing has been widely adopted in recent years, yet its theoretical and methodological systematization has only just begun. Silvia Gherardi expertly provides an overview on the topics and issues addressed by practice-based studies. By means of a series of examples drawn from the best-known analyses using this approach, the book provides methodological guidance on how to conduct empirical research on practices, and how to interpret them from three perspectives: practices 'from outside' practices 'from inside', and the social effects produced by practices.The distinctive trait of this book is the presentation of the classic studies that gave rise to the practice-based approach, and through their analysis the illustration of their problems and methods is presented. Masters students, doctoral students and scholars will find plenty of invaluable information in this methodological book. In relation to a lively and wide-ranging debate conducted at the international level, but not yet systematized in its methodological assumptions, the book will also be of interest to those practitioners curious about a view of work as a practical activity which develops within an ecology of social, economic and material relationships.Trade Review'This book is a very commendable resource for all researchers interested in practice-based studies. It makes essential reading for all those who too often claim to engage in practice-based work without considering the intellectual and methodological roots of the field. This work is therefore far more than a methodological handbook; it makes readers aware of the rich intellectual traditions from which practice-based studies have originated, which have important consequences for the way we understand and study practices.' -- M@n@gement Journal'The variety of approaches that claim to constitute practice-based research are several and varied. Silvia Gherardi cuts through the various approaches to address practice-based research as itself a practice in an invaluable guide for organization and management researchers. Written in a characteristically accessible style, this volume is an indispensable guide.' -- Stewart Clegg, University of Technology Business School, Sydney, AustraliaTable of ContentsContents: Introduction 1. How Ordinary Work is Practically Accomplished 2. Working in Coordination Centres 3. Sensible Knowledge and Knowledgeable Bodies 4. Sociomaterial Practices and Technological Environments 5. Learning to Talk in Practice and About Practice 6. On Rules, on Knowing the Rules and on Ordinary Prescription 7. Representing the Textures of Practices 8. Ethnography for the Practice-based Design of Information Systems 9. Towards a Practice Theory of Organizing Bibliography Index

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Book SynopsisTrade Review‘In this impressive new edition of his well-received book, Staffan Furusten extends his analysis of the impact of institutional environments on contemporary organizations. He considers not only the market forces emphasized in traditional theories, but also crystallized macro- and meso- structures, such as legal arrangements. And he reviews the impact of less-codified ideological and cultural frames that modify and enlarge organizations. The book is a real contribution to the institutional analyses central to contemporary thought, as both an intellectual synthesis and a useful text.’ -- John W. Meyer, Professor of Sociology, Emeritus, Stanford University, USTable of ContentsContents: Preface 1. Organizing Beyond Management and Market 2. Institutional Products 3. Institutional Actors 4. Institutional Movements 5. Societal Trends 6. From Elements in the Environment to Organizational Practice 7. The Institutional Environment and Organizational Change References Index

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Book SynopsisNEW YORK TIMES BESTSELLER ? A NEW YORK TIMES NOTABLEBOOK OF THE YEAR?ONE OF THE WASHINGTON POST''s 50 NOTABLE WORKS OF NONFICTIONAn explosive, deeply reported exposé of McKinsey & Company, the international consulting firm that advises corporations and governments, that highlights the often drastic impact of its work on employees and citizens around the worldMcKinsey & Company is the most prestigious consulting company in the world, earning billions of dollars in fees from major corporations and governments who turn to it to maximize their profits and enhance efficiency. In When McKinsey Comes to Town, two prizewinning investigative journalists have written a portrait of the company sharply at odds with its public image. Often McKinsey''s advice boils down to major cost-cutting, including layoffs and maintenance reductions, to drive up short-term profits, thereby boosting a company''s stock price and the wealth of its executives who hire it, at the expense of workers and safety measures. McKinsey collects millions of dollars advising government agencies that also regulate McKinsey''s corporate clients.Shielded by NDAs, McKinsey has escaped public scrutiny despite its role in advising tobacco and vaping companies, purveyors of opioids, repressive governments, and oil companies. McKinsey helped insurance companies'' boost their profits by making it incredibly difficult for accident victims to get payments; worked its U.S. government contacts to let Wall Street firms evade scrutiny. And much more. When McKinsey Comes to Town is a landmark work of investigative reporting that amounts to a devastating portrait of a firm whose work has often made the world more unequal, more corrupt, and more dangerous.

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Book SynopsisAirline Operations and Management: A Management Textbook presents a survey of the airline industry, with a strong managerial perspective. It integrates and applies the fundamentals of several management disciplines, particularly operations, marketing, economics and finance, to develop a comprehensive overview. It also provides readers with a solid historical background, and offers a global perspective of the industry, with examples drawn from airlines around the world. Updates for the second edition include: Fresh data and examples A range of international case studies exploring real-life applications New or increased coverage of key topics such as the COVID-19 pandemic, state aid, and new business models New chapters on fleet management and labor relations and HRM Lecture slides for instructors This textbook is for advanced undergraduate and graduate students of airline management, but it should also be usTable of ContentsContents List of Figures xiiList of Tables xviiIntroduction xviii1 Historical Perspective 11.1 Transportation and Commerce 11.2 First Airlines 21.3 Early Regulation 31.4 History of British Airways 31.5 U.S. Air Mail 41.6 Economic Regulation 71.7 CAB Economic Regulation 1938 to 1978 81.8 Advances in Aircraft Technology 91.9 Post-War Airline Growth 111.10 The Jet Age 121.11 U.S. Deregulation 151.12 The Airline Deregulation Act of 1978 171.13 Post Deregulation Evolution 181.14 US Deregulation Results 181.15 CAB in Retrospect 191.16 Deregulation in Europe 201.17 Deregulation in China 211.18 Airline Industry Today 231.19 Summary 241.20 References 251.21 Review Questions 282 Supply and Demand for Air Transportation 302.1 Size, Scope and Economic Importance 302.2 Factors Driving Global Air Transportation Growth 322.3 Globalization 322.3.1 Demographics 332.3.2 Liberalization 352.3.3 Factors of Production 362.4 Air Cargo 362.5 Forecasting Air Travel Demand 372.5.1 Macro Forecasting 372.5.2 Route Level Micro Forecasting 402.6 Demand Curve 422.7 Need for Forecasts 472.8 New Route Example 472.9 Summary 502.10 References 522.11 Review Questions 543 Route Structure 553.1 History 553.2 Generic Route Structures 563.3 Point-to-Point 563.3.1 Fast, Cheap and Independent 563.3.1 Limited to Large Markets 573.3.2 Example: Ryanair 573.4 Linear 583.5 Hub-and-Spoke 603.5.1 Operation 603.5.2 Advantages 613.5.3 Disadvantages 643.5.4 Bottom Line 663.5.5 Examples of Hub-and-Spoke Route Systems 663.6 Hub-And-Spoke Variations 673.6.1 Hybrid Route Systems 673.6.2 Multiple Hubs 683.6.3 Directional Hub 693.6.4 Rolling Hub 713.6.5 Tailored Complexes 733.6.6 Legal, Financial, and Capacity Restrictions 743.7 Hub Airport Requisites 743.7.1 Competing H&S Systems 753.7.2 Hub Failures 763.8 Evolving Routes Systems 763.8.1 Southwest Airlines Route System 763.8.2 Delta’s LaGuardia Hub 783.9 Summary 783.10 References 813.11 Review Questions 834 Product Offering 844.1 Strategic Choices 844.1.1The Marketing Concept 844.1.2 Generic Strategies 854.1.3 Industry Evaluation: Porter’s Five Forces 864.2 Dimensions of Product Choice 884.3 Comprehensive Network Carriers 904.3.1 Differentiation 904.3.2 Delta Air Lines 924.4 Regional Airlines 924.4.1 Fleet 944.4.2 Network Extension 944.4.3 Regional Airlines Worldwide 964.4.4 Upheaval 964.5 Low-Cost-Carriers 974.5.1 Business Model 984.5.2 Ancillary Revenues 994.5.3 LCC Examples 1004.5.5 Long-haul LCCs 1014.5.6 LCC within Comprehensive Network Carriers 1024.6 Hybrid Airlines 1034.6.1 Alaska, JetBlue Airways, and Air Berlin 1034.7 Focus Carriers and Tailored Products 1054.7.1 All Inclusive Charter Airlines 1054.7.2 All Business Class Service 1064.7.3 Tailored Products 1064.8 Cargo Airlines 1074.8.1 Combination Carriers 1084.8.2 Integrated Carriers 1084.8.3 All Cargo Airlines 1084.9 Summary 1094.10 References 1134.11 Review Questions 1155 Flight Schedule Development and Control 1165.1 Airline Planning Process 1165.2 Strategic Planning 1175.2.1 Long-Range Plan/Fleet Selection 1175.2.2 Product Planning 1175.3 Flight Schedule Development 1185.3.1 Objectives 1195.3.2 Fleet Assignment 1225.3.3 Trade-offs 1235.3.4 Optimization 1235.3.5 The Passenger Service System 1245.4 Asset Assignment 1255.4.1 Aircraft Assignment 1255.4.2 Aircraft Flow Chart 1265.4.3 Crew Pairings and Bid Lines 1275.5 Tactical Management 1295.5.1 Airline Operations Control Center 1295.5.2 Flight Schedule Disruptions 1315.5.3 Managing Irregular Operations 1315.5.4 Irregular Operations Examples 1335.5.5 Dynamic Scheduling 1345.6 Continuous Improvement 1355.6.1 Goals 1365.6.2 Measurement 1365.6.3 Performance Diagnosis 1375.6.4 Corrective Action 1395.7 Summary 1405.8 References 1415.9 Review Questions 1436 Economics and Finance 1446.1 Profit History 1446.1.1 Cyclical World Airline Profits 1446.1.2 Net Profit Margin 1456.1.3 Profits by World Region 1466.1.4 Return on Invested Capital 1476.2 Earning Profits 1486.3 Revenue Generation 1506.3.1 Yield History 1506.3.2 Fare history 1516.3.3 Revenue Passenger Miles 1536.3.4 Ancillary Revenue 1566.4 Cost Structure 1596.4.1 Labor 1606.4.2 Fuel 1636.4.3 Ownership and Rental Expenses 1666.4.4 Taxes 1666.5 Legacy Carrier Restructuring 1696.6 Fleet Selection 1716.6.1 Range and Payload 1716.6.2 Aircraft Operating Costs 1726.7 Fleet Financing 1766.7.1 Internal Financing 1766.7.2 Debt Financing 1776.7.3 Leasing 1776.7.4 Financing Portfolio 1796.8 Economics of Scale, Scope and Density 1796.8.1 Scale 1806.8.2 Density 1806.8.3 Scope 1806.9 Summary 1816.10 References 1826.11 Review Questions 1867 Pricing and Revenue Management 1877.1 Regulated Prices 1877.2 Objective of Revenue Management 1887.3 Revenue Management Components 1897.3.1 Overbooking 189 7.3.2 Overselling 1917.4 Pricing 1947.5 Revenue Management Product Characteristics 1947.5.1 Seat Allocation 1957.5.2 Price Discrimination 1987.5.3 Market Segmentation 199 7.5.4 Estimating Demand 2017.5.5 Fare Buckets and Fare Nesting 2067.5.6 Expected Booking Updating 2087.5.7 Selling-Up 209 7.5.8 Revenue Enhancement with Revenue Management 2107.6 Network Allocation 2107.6.1 Hidden City Ticketing 2147.7 Revenue Management in Air Freight 2147.8 The Future of Revenue Management 2157.9 Summary 2167.10 References 2177.11 Review Questions 2208 Distribution 2218.1 Airline Distribution History 2228.1.1 The OAG 2238.1.2 Payment 2248.1.3 Ticketing 2248.1.4 The Growth of Travel Agencies 2268.1.5 The Reservisor 2278.1.6 The Magnetronic Reservisor 2288.1.7 Reserwriter 2308.1.8 SABER 2308.1.9 Travel Agents Get Involved 2328.2 The Birth of the Global Distribution System 2348.2.1 CRS Favoritism 2358.2.2 GDS Regulation 2368.3 GDS Mergers, Consolidation and Sell-Off 2388.3.1 European Connections 2398.3.2 Deregulation 2418.4 The Rise of the Internet Changes the GDS Environment 2438.4.1 Airline Internal Reservations Systems 2458.4.2 Shift in Travel Agency Approach 2458.5 The Rise of Online Travel Agencies 2478.5.1 Standard Online Travel Services 2478.5.2 Opaque Travel Services 2498.5.3 Fare Aggregators and Metasearch Engines 2518.5.4 Travel Agents Using GDS Alternatives 2518.6 New Distribution Capability 2528.6.1 Airline Perspective8.6.2 GDS Perspective8.7 Summary 2548.8 References 2578.9 Review Questions 2629 International Air Transportation and Public Policy 2639.1 Air Service Agreements 2639.2 Open Skies 2649.2.1 US Open Skies 2649.2.2 EU Open Skies 2679.2.3 Air Service Liberalization Support and Opposition 2679.3 State-Owned Airlines 2689.4 Global Alliances 2719.4.1 History of the Big 3 Global Airline Alliances 2719.4.2 Marketing and Revenue Benefits 2749.4.3 Operating Benefits 2749.4.4 Antitrust Immunity 2749.4.5 Establishing an Alliance 2759.4.6 Passenger Benefits 2779.4.7 Alliance Instability 2779.4.8 Equity Alliance 2789.5 Consolidation – Mergers and Acquisitions 2799.6 Conclusion 2809.7 References 2819.8 Review Questions 28310 Looking Ahead 28510.1 Cyclical Profits 28510.1.1 Fixed Cost 28610.1.2 Fuel Expenses 28610.1.3 Cost Control 28610.1.4 Airline Failure and Restructuring 28610.2 Environmental Regulation and Cost 28710.3 Turmoil in Distribution 28710.4 Complex Airline Structures 28810.5 Governance 28910.6 Evolving Airline Strategies 29010.6.1 Business Model Evolution 29010.6.2 Emerging Models 29110.7 Still Fragmented 292

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Book SynopsisThis full-color visual dictionary contains an unambiguous vocabulary for the parts of handcrafted decorative, domestic, and artistic items. Terminology for a broad array of object types is accompanied by original color illustrations.Trade ReviewWith roots in the quest for orderly terminology by pioneer conservator (and Monuments Man) George Stout, beginning in 1938, and continuing through the Getty's Art and Architecture Thesaurus of the 1980s, a 21st-century vocabulary is now available in A Visual Dictionary of Decorative and Domestic Arts. We thank respected conservator Nancy Odegaard and talented graphic illustrator Gerry Crouse for this guide to 'just the right word' to describe the indescribable details of candlesticks, frames, historical jewelry, and much much more. -- Joyce Hill Stoner, PhD, Edward F. and Elizabeth Goodman Rosenberg Professor of Material Culture, University of DelawareThis visual dictionary is an excellent resource for curators, registrars, and collection managers for use in condition checking artworks or cataloging collections. -- Diana Pardue, Chief Curator, Heard MuseumAs anyone involved in the cataloging of decorative arts knows, there are myriad ways for objects to be described. Nowhere, however, can one turn to an easily understood and comprehensive compendium of commonly employed terms. This volume sets out to change that by defining easily understood descriptive terms for common classes of material objects. These terms are then tied to exploded drawings of common classes of decorative arts to show the reader how they might be employed. Finally, a resource that provides a common descriptive terminology for everyday use. A must for the bookshelf of museum curators, serious collectors and auction professionals. -- C. Wesley Cowan, Vice Chair, Hindman LLC and Founder Cowan’s Auctions LLCTable of ContentsDedicationTable of Contents ForewordPrefaceAcknowledgmentsIntroductionSection I: Decorative objects1. Basket2. Bells3. Bottle, Beverage4. Bottle, Case5. Bowl/Porringer6. Candlestick, Glass7. Candlestick Metal and Douter8. Cup/bowl9. Cutlery Knife10. Flatware11. Jar/Jug12. Lamp, Oil with Oxidation Surface13. Saucer/Plate14. Stemware, Goblet15. Teapot16. Vase (Amphora)17. Vase, GlassSection II: Domestic Furnishings1. Bed and Bedding2. Bed, Child’s Cradle3. Chair, Straight4. Chair, Upholstery5. Furniture, Case 6. Rug7. Rug Foundation8. Table, Drop-leaf9. Table, Pedestal10. Table, Side11. Window and CoveringsSection III: Artistic Works and Tools1. Book2. Frescos3. Mosaic4. Painting, Auxiliary Support for Canvas5. Painting (Layers) on Canvas6. Painting, Frame Molding Profile with Canvas7. Painting on Wood Panel / Icon8. Print9. Print Package10. Print/Artwork Frame (Reverse) with Hardware 11. Photograph and Slides12. Sculpture, Armature (Miniature) on Column13. Sculpture, Figure (Life Size) on Platform14. Sculpture, Metal Cast (Colossal Size) on Acropodium/Pedestal15. Sculpture, Portrait Bust (Life-Size) on Socle16. Sculpture, Statue/Herm (Heroic Size)17. Artist Tools for Applying18. Artist Tools for Carving and Modeling19. Artist Tools for CuttingSection IV: Jewelry Adornment Items1. Bolo 2. Bracelets3. Buckles4. Earrings5. Neck Jewelry6. Pins7. Rings8. Sartorial Jewelry9. WatchesSection V: Accessory Articles1. Buttons2. Combs3. Eyeglasses4. Fan5. Flag 6. Hat7. Pipes8. Umbrella/ParasolAbout the Authors

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Book SynopsisFilled with practical advice and real-life examples, The Dharma of Capitalism is a thought-provoking, process-based toolkit that will help you evaluate every aspect of your business and achieve profit with purpose rather than profit for profit's sake.

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Book SynopsisTrade Review“In the last few years, [Zeynep] Ton has become a revolutionary force in a field that would seem unlikely to generate many—the Kafkaesque-titled Operations Management. Her central thesis is that many of [the] big-box retailers have been making a strategic error…but she believes her core findings are relevant in nearly every industry. After re-evaluating the relationship between worker management and profit, she argues that many corporate leaders will realize that paying their workers more and treating them better will actually make everyone better off. And this, indeed, would foment a small revolution.” —The New York Times Magazine “…At a time when the complexity of workers’ jobs is increasing and labour force investment declining, [The Good Jobs Strategy] is a methodically researched riposte to cutting staff and wages.” —Financial Times “In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a “must read” for anyone that wants to think creatively about how they manage their workforce.” —Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing “Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively—an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn’t have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs.” —José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop “Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs—and especially every CEO—needs to read this highly informative and thoroughly readable book.” —Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It’s So Hard to End Poverty in America “In The Good Jobs Strategy, Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization—that sparkle in the eye—comes only from fully engaged employees.” —Michael Eskew, former CEO of UPS

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Book SynopsisProductivity and Reliability-Based Maintenance Management, Second Edition is intended to provide a strong yet practical foundation for understanding the concepts and practices of total productive maintenance (TPM) management—a proactive asset and resource management strategy that is based on enhancing equipment reliability and overall enterprise productivity. The book is intended to serve as a fundamental yet comprehensive educational and practical guide for departing from the wait-failure-emergency repair cycle that has plagued too many industries, instead advancing a proactive and productive maintenance strategy. It is not intended to be a how-to-fix-it manual, but rather emphasizes the concept of a world-class maintenance management philosophy to avoid the failure in the first place. Universities, junior and community colleges, and technical institutes as well as professional, corporate, and industrial training programs can benefit by incorporating these fundamental concepts in their technical and managerial curricula. The book can serve as a powerful educational tool for students as well as for maintenance professionals and managers. In addition to updating the previous historical and statistical data and tables, the second edition expands on and adds to case studies based on current maintenance-related events. Several numerical examples and explanations are revised in order to enhance the clarity of the methodology. The second edition introduces the readers to the state-of-the-art concepts of the Internet of Things (IoT), smart sensors, and their application to maintenance and TPM. Table of Contents About the Author Preface Acknowledgments 1 Introduction 2 Statistical Applications 3 Preventive Maintenance 4 Predictive Maintenance 5 Nondestructive Testing and Evaluation 6 Implementing TPM 7 TPM Implementation and Process Improvement Tools 8 Facility Maintenance Projects Planning and Control 9 Computerized Maintenance Management Systems Case in Point: CMMS and ISO/QS Certification Solutions and Answers to Selected Questions Index

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Book SynopsisThoroughly updated, the 9th edition of this bestselling textbook incorporates global trends and data, supported by an exemplary case selection based on firms from around the world. The internationally cited author team of Czinkota, Ronkainen, and Gupta balance conceptual understanding of business theory with the day-to-day realities of business practice, preparing students to become successful participants in the global business place. This edition brings greater focus on Asia and emerging markets, as well as Brexit, the impact of COVID-19 on business and the importance of technology and the digital space to international business practice. Through its discussion and analysis, the book guides students to a greater understanding of contemporary business issues and helps them to develop new tools of analysis. Covering all key aspects of international business, the authors emphasize a few key dimensions: international context, role of government in international business, small- and medium-sized firms, and social responsibility.Trade Review'This classic and popular textbook on international business by Czinkota, Ronkainen, and Gupta is fully updated in the ninth edition with the impact of the COVID pandemic, Brexit, and the rise in Asia of doing business globally. The authors have also included the role of small and medium enterprises in international trade and commerce. Everything you want to know about international business is in this book!' Jagdish N. Sheth, Emory University, USA'The book does a great job in covering very fluently and in an easy-to-read manner the relevant themes in international business, from the macro-economic factors down to individual manager-level questions. It is a balanced package also in terms of providing cases, examples, and information from various parts of the world, and very usefully provides an abundance of valuable sources of further information.' Hannu Seristö, Aalto University'This classic book, which has withstood the test of time, has become even more resourceful in this edition with the enhanced discussion of topics related to digital online ethics; corporate governance; and corporate social responsibility - covering both the developed and the growth markets. The broad coverage of topics and the in-depth details of each topic make it compelling to read for mastering knowledge in international business today.' V. Kumar, Indian School of Business'In the crowded portfolio of International Business books, the text by Czinkota, Ronkainen, and Gupta stands out for its unique and innovative features and for an up-to-date input on key aspects of IB. It also covers emerging key topics such as those of data knowledge, digital contributions, and virtual thinking, amongst others. Its reader- and user-friendly features should be appealing to both students and tutors.' Pawan Budhwar, Aston Business School, UK'The Czinkota, Ronkainen, and Gupta International Business text (ninth edition) is a classic in this field. It provides the information and examples needed to understand the importance of international business. The new edition is also helpful in covering very contemporary issues, such as protectionism and the worries over increased globalization. This excellent text continues to be a standard for students and instructors alike.' David Ahlstrom, The Chinese University of Hong Kong'This book, now in its ninth edition, benefits from the vast knowledge and academic experience of three known IB scholars. It is an up-to-date coverage of pertinent IB topics, contained in fifteen chapters and a collection of cases representing a mix of scenarios, industries, and contexts. The authors have thoughtfully included chapters on emerging markets, international supply chain, sustainability, digital IB, and the future of IB. These non-traditional chapters play increasingly important roles in IB research and education. In particular, sustainability is expected to be an ongoing theme in IB. The many examples and current cases provide interesting angles, and case studies provide a rich basis for class discussions.' Saeed Samiee, University of TulsaTable of ContentsPart I: 1. The International Business Imperative; 2. Trade and Investment Policies; 3. The Essence of Culture; 4. Politics and Law; Part II: 5. Financial Management; 6. Developing and Emerging Markets and Their Integration; 7. Building Data and Knowledge; 8. Entry and Expansion; Part III: 9. International Marketing; 10. Services; 11. International Supply-Chain Management; 12. Managing Globally; Part IV: 13. Ownership, Governance, and Sustainability; 14. Digital Contributions for International Business; 15 The Future and the Soul of International Business.

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Book SynopsisTrade Review"The Physics of Business Growth documents practices that work in driving organic growth. Hess and Liedtka place a distinctive emphasis on integrated thinking that involves both operational discipline, agile strategic thinking, and what they call 'catalyst' leadership. Particularly insightful is their emphasis on growth strategies requiring experimentation-prototyping and learning with your customers. The good news for managers is that this book avoids the trap of magical thinking, which glosses over the messiness and complexity involved in growing a business. Rather, they offer a robust toolkit that growth leaders can adapt to their own circumstances."—J. M. Ryan, Senior Fellow, Wharton Executive Education and President and Founder, True North Advisory Group"The Physics of Business Growth speaks honestly to the challenges that executives face. It does so by debunking myths we may know to be false, but have difficulty challenging because they are so widely held, despite their insidious consequences and manifest failures. By effectively drawing on first principles, rather than pedestrian techniques, this book provides real insight into how we can achieve the 'holy grail' of profitable growth. If you are one of my competitors, do not read this book."—R. Lemuel Lasher, President and Chief Innovation Officer, Global Business Solutions Group"Ed Hess and Jeanne Liedtka are leaders of an unheralded revolution in strategic thinking. Behind their plainspoken explanations and practical recommendations lies a systematic approach to driving growth that is elegant in its conception, powerful in its economics, and well-supported by experience. Every serious strategist should reflect on the implications of their ideas for breaking out of a sterile and mechanical approach to driving growth."—Michael Balay, Vice President, Strategy & Business Development, Cargill, Incorporated"In a time when business books are attempting to provide the 'magic pill' to driving growth, Hess and Liedtka give us something much more insightful, the laws that govern it. The Physics of Business Growth will challenge assumptions, upend beliefs, and, in the end, leave leaders better prepared to face tomorrow's uncertainty head on."—Andre Martin, Chief Learning Officer, Mars, Incorporated"Hess and Liedtka make the logical and compelling case for organic growth rooted in customer insights, not PowerPoint presentations. Their lessons for enabling sustainable organic growth are useful for senior leaders who are serious about value creation over the long haul."—Larry Culp, President and CEO of Danaher Corporation"The Physics of Business Growth captures the basic laws of growth companies and creates a new formula for success. It has turned the process of growth into a science."—Richard A. D'Aveni, The Bakala Professor of Strategy, Tuck School of Business at Dartmouth

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Book SynopsisThese five short stories are about people and organisations struggling with change. In each tale our hero or heroine experiences one of the major pitfalls that beset people going through change at work and discovers how to turn the situation on its head. In short, they learn to work with the grain of human nature and thereby achieve successful change. Although the stories are easy and enjoyable to read, each one packs a punch, illustrating a key technique for dealing with change; the book makes an excellent training aid, and an inspiring read for anyone grappling with the challenges of change. 5 Tales of Change is a companion volume to the author's first book, The 5 Forces of Change, described by Professional Manager Magazine as " - a masterclass on the competencies required to achieve effective organisational change - This work provides an outstanding guide to managers charged with securing organisational change in today's volatile business environment."

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Book SynopsisThe book introduces the concept of narrative intelligence- an ability to understand and act and react agilely in the quicksilver world of interacting narratives. It shows why this is key to the central task of leadership, what its dimensions are, and how you can measure it.Trade ReviewNamed one of the "Best Business Books of the Year" (2007) by Financial Times: "Leaders don’t just execute strategy, they must inspire others to follow...This book explains how." (Financial Times, December 8, 2007) "Denning cohesively links the importance of narrative intelligence and telling stories to leadership success." (Library Journal, December 2007) "...if there's one person who knows more than anyone else about the power of business narrative it's...Steve Denning." (MyCustomer.com, Friday 7th December 2007) "This book's lucid explanations, vivid examples and practical tips are essential reading..." (PublicNet.co.uk, Tuesday 4th December 2007) "...an array of glowing testimonials from truly famous people. Definitely one for those interested in transformational change." (Strategic Communication Management, December 2007) "…an educational and informative book that can be effortlessly read from cover to cover." (Inside Knowledge, September 2007)Table of ContentsPreface: My Leadership Journey vii Part One: What Is Transformational Leadership? 1 Introduction: Ten Mistakes Transformational Leaders Make 3 1 The Secret Language of Leadership 21 Part Two: The Language of Leadership: Key Enablers 51 2 Articulating a Clear, Inspiring Goal 53 3 The Leader’s Own Story: Committing to the Goal 65 4 Mastering the Audience’s Story 80 5 Cultivating Narrative Intelligence 92 6 Telling Truthful Stories 116 7 Leadership Presence: The Body Language of Leadership 132 Part Three: The Language of Leadership: Key Steps 147 8 Getting People’s Attention 149 9 Stimulating Desire 166 10 Reinforcing with Reasons 187 11 Continuing the Conversation 199 12 Epilogue 211 Appendix 1: Presentation to the Change Management Committee of the World Bank: April 1996 221 Appendix 2: Templates and Exercises 229 Appendix 3: What’s Your Narrative Intelligence? 235 Notes 245 Acknowledgments 265 About the Author 267 Index 269

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Book SynopsisHow to apply the key techniques learnt in One-Minute Manager. This is the companion to the original blockbuster bestseller which has transformed businesses around the world.This is the essential companion volume to The One Minute Manager, the international bestseller praised by top managers around the world.This book shows how the One Minute management techniques can be applied on a day-to-day basis to improve performance, productivity and profits. Their message is that there is no quick fix'. The keys to successful management are conviction and consistency.Putting the One Minute Manager to Work is essential reading for all those who aspire to management, and to managing well.

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Book SynopsisThis book details a process of creating a long-term sustainability and resilience plan for local governments to use in designing and implementing sustainability and resilience-related policies, initiatives, and programs. It offers guidance and methods in applying sustainability and resilience strategies to attain the prosperity of organizations and communities. The recommendations in this book are based on the author's years of experience in directing applied resilience and sustainability planning for a local government, and years of research covering diverse aspects of sustainability and resilience from climate change, climate preparedness and readiness, quadruple bottom line strategy, greenhouse gas emission reduction policies, climate adaptation and mitigation to sustainable energy policies and initiatives. Chapter one defines terms related to sustainability and resilience and addresses how the topics reshape local governments and communities. Chapter two maps out the sustainability and resilience process for organizations and communities, determining the appropriate steps to be taken at each level of sustainability and resilience planning. Chapter three identifies community and organizational level engagement, with internal and external stakeholders, including designs necessary throughout these processes. Chapter four contains measuring, tracking, monitoring and reporting methods using the quadruple bottom line strategy, and developing a sustainability and resilience progress report to ensure accountability, transparency, and good governance. Then, chapter five details the implementation of a sustainability and resilience plan once it is established, describing potential programs and initiatives to achieve sustainable and resilient communities. Chapter six describes the intersection between sustainability and resilience, and chapter seven examines the tools and resources available to create a practical sustainability and resilience plan. Chapter eight concludes the text by addressing the future of sustainability and resilience, and complexities of the modern dynamics of the interconnected systems in cities, counties, and organizations, and recommends how local government administrators in their planning methods and strategies must consider these challenges.Table of ContentsChapter 1: Reviewing and Defining the Sustainability and Resilience Terms.- Chapter 2: Mapping Out The Sustainability Process for Organizations and Communities.- Chapter 3: Organizational Level and Community Level Engagement and Defining Outcome Champions.- Chapter 4: Measuring, tracking and reporting using sustainability progress reports.- Chapter 5: Implementation of the Sustainability Plan - Putting A Plan to the Test.- Chapter 6: Intersection of Sustainability and Resiliency.- Chapter 7: Tools and Resources Available for Sustainability Planning.- Chapter 8: Conclusion.

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Book SynopsisThe Ethical Leader showcases the necessity and practicality of using an ethics-based business model for competitive advantage and long-term organizational success.Ethical behaviour by businesses, or their staff, is often seen as the corporate and social responsibility icing on an organizational cake something that is nice to do but never really essential. But by turning this view around and making ethical behaviour a primary focus Witzel shows how businesses can create and maintain long-term competitive advantage.Trust and respect among key stakeholder groups, particularly employees and customers, cannot be overstated in their importance to an organization's success: trust engenders loyalty and good reputation, which in turn builds brand value. However, while ethical behaviour is key to trust-building, in order for an organization to see lasting, positive outcomes it needs to go deeper than something managers do out of a sense of moral duty.The Ethical Leader shTrade ReviewWitzel […] breaks this hefty subject down into manageable chunks and examines not only what ethics is but how a leader can turn ethical principles into value. -- FT, Business books of monthScarcely a day passes without the news of some scandal in business, sport or charities breaking – demonstrating the real need to improve ethical leadership in today’s world. In this important book, Morgen Witzel brings his prodigious experience to bear on this complicated topic. He reviews what has been written and, with an enormous range of practical case study examples, shows how ethical leadership should lead to value creation. It is a must-read for leaders of any organization anywhere. -- Gerry Brown * Chairman G Brown Associates Ltd; Chairman, NovaQuest Capital Management; author of The Independent Director *Witzel invites the reader into a friendly conversation about leadership ethics in business that is both grounded in ethical theory and illustrated by real cases. His book helps students and practitioners tackle some of the ethical challenges of leadership. -- Joanne B. Ciulla * Professor of Leadership Ethics, Department of Management and Global Business, and Director, Institute for Ethical Leadership, Rutgers Business School-Newark and New Brunswick *In a sea of leadership books, Morgen Witzel has provided a stand-out insight into a reason for ethical leadership behaviour to be a major contributor to longterm business success. By placing value over profit as the performance indicator of business, he demonstrates that persistent consumer engagement with specific businesses is heavily influenced by ethical behaviours, which add value to products, services, internal management, the workforce and partner relationships. This is a highly enjoyable book to read, full of case studies that make the point that ‘ethics makes you money.’ -- Derek Mowbray * Organization Health Psychologist and Behavioural Scientist; Chairman, The Wellbeing and Performance Group; Director, The Management Advisory Service (MAS); Independent Technical Expert, European Commission; Formerly Visiting Professor of Psychology, Universities of Northumbria and Gloucestershire *This is the book I have been looking for: a clear and unambiguous explanation of ethics in practice, yet never simplistic, and always sympathetic to the predicaments of people making tough choices. The philosophical underpinning is sound and also comprehensive. Morgen Witzel honours the worldly-wise, but doesn’t let anyone off the hook too lightly. A guidebook for leaders in all walks of life. -- Jonathan Gosling * Emeritus Professor of Leadership Studies, University of Exeter Business School *Table of Contents1. Introduction 2. The Ethical Value Chain 3. Ethics 101 4. Don’t Break It, Make It – focuses on the law and how to make it work for your business 5. In You We Trust: Treating Customers Right 6. The Source of Our Prosperity: Treating Employees Fairly 7. Virtue and Wealth: Treating the Community Fairly 8. Ethical Decision-Making in Practice 9. Doing It – the final chapter sums up the key lessons and offers recommendations for an action plan that managers can put into practice at once

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Table of Contents Part One: Networking in Context 1. What is networking? 2. Where you are now 3. Why network? Part Two: The Networking Mindset 4. Your networking goals 5. Your networking mission 6. Your attitudes and beliefs 7. Your confidence 8. Your motivation 9. Share your goals Part Three: Building Your Network 10. Find your network 11. Networking groups 12. Networking in the virtual community Part Four: Networking in Practice 13. Your business card 14. First impressions 15. The art of conversation 16. Handling rejection 17. The elevator pitch Part Five: Maintaining Your Network 18. Follow-up 19. Sharing information 20. Manage your network 21. Grow your network 22. Networking in organisations 23. Bonus chapter: Social capital - success is social 24. Bonus chapter: Over to you! Networking activities

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Book SynopsisBefore founding his successful consultancy, Maynard Leigh, Andrew Leigh worked as a senior manager in both the public and the private sectors. He has spent several years as a features writer for The Observer and an established author, his previous books include: Charisma, Your and Your Job (OUP); 20 Ways to Manage Better (CIPD); Effective Change (CIPD); Perfect Decisions; The Ultimate Business Presentation book; Perfect Presentations; Perfect Communications and Perfect Leader (Random House Business Books).Trade Review“A great all rounder… it would also be useful as a refresher for a more experienced manager.” Karen McArthur, MCMI, Category Judge, CMI Management Book of the Year Award 2012 “This book delivers powerful management insight and would be a useful reference tool for any aspiring manager.” Christina Sage, MCMI, Category Judge, CMI Management Book of the Year Award 2012Table of Contents Part 1 Manage Self 1 Cultivate emotional intelligence 2 Listen actively 3 Deliver under pressure 4 Communicate with impact 5 Network 6 Build your personal brand Part 2 Manage Others 7 Show leadership 8 Generate team working 9 Manage your boss 10 Promote engagement 11 Coach for results 12 Negotiate successfully 13 Handle problem people Part 3 Manage the Organisation 14 Manage change 15 Make decisions 16 Inspire meetings 17 Encourage creativity and innovation 18 Select and recruit 19 Show Integrity 20 Encourage diversity Last Word Sources

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Book SynopsisJo Owen is a bestselling business author, leader, social entrepreneur and speaker. He led a business in Japan for three years, has been a partner at Accenture, and was the architect of what is now HBOS business banking. He is the co-founder is four charities and the author of the classic books How to Lead, How to Manage and Tribal Business School.Table of ContentsIntroduction Part 1: the ten pillars of influence 1. Whispers of influence: the persuasive conversation. 2. Active listening: two ears and one mouth 3. Earning the currency of influence: trust 4. Act the part 5. Win-win-win 6. Give to take 7. Play the right tune 8. The spider’s web: building incremental commitment 9. Build your platform 10. Turning dreams into reality Part 2: influence in practice 11. Moments of truth 12. The myths and realities of influence Index

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisSir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. He holds the office of president of the CIPD, the British Academy of Management, RELATE and Institute of Welfare.Sean O'Meara is the founder and MD of Essential Content, a specialist content and PR agency. He's worked with leading organizations including The Co-Op Bank and the BBC.Table of Contents Chapter - 01: Introduction; Chapter - 02: Who’s been apologizing and what are they sorry about?; Chapter - 03: The six reasons organizations apologize and the one reason they won’t; Chapter - 04: Culture, values and consumer expectations; Chapter - 05: The definitive modern apology and why everyone ignored it; Chapter - 06: If everyone’s sorry, nobody is sorry; Chapter - 07: How the experts apologize without saying sorry; Chapter - 08: Schrödinger’s apology, grammatical deflections and evasions; Chapter - 09: Crisis fatigue and the case for rationing apologies; Chapter - 10: It’s not about you; Chapter - 11: Keep trying; Chapter - 12: ‘Forced to apologize’?; Chapter - 13: ‘We got it wrong’; Chapter - 14: Self-service apologies; Chapter - 15: Optics anxiety and apologizing for how things look; Chapter - 16: The true cost of corporate atonement; Chapter - 17: The economics of saying sorry:; Chapter - 18: Crisis communications and the potential for mischief; Chapter - 19: Apology laundering; Chapter - 20: Apologizing on behalf of others; Chapter - 21: £1 million in sales in four days; Chapter - 22: Don’t mistake kindness for weakness; Chapter - 23: Conclusion;

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Book SynopsisThe NLP Professional gives you the practical tools to start, run and grow a successful professional, efficient and ethical NLP-led business. Breaking down the What, How and Why of being an NLP Professional.Trade Review‘If there is anyone who knows both the benefits and challenges of building a business based on NLP it is Karen Falconer. Karen has given us a practical guide to becoming a successful professional, not only in NLP but in any legitimate business.’ From the Foreword by Ian McDermott and Robert Dilts; ‘Do you want to create a Professional NLP Business? Look no further than this succinct book.’ L. Michael Hall, cognitive psychologist, trainer and author; ‘There are hundreds of books on NLP to choose from but this is the first written to support NLP professionals.’ Judy Apps, coach, NLP Trainer and authorTable of ContentsForeword by Ian McDermott and Robert Dilts Preface Introduction Chapter 1 Adopting a Professional Attitude Chapter 2 Being Congruent with What You Do Chapter 3 Demonstrating Best Practice Chapter 4 Appreciating the Value of Social Proof Chapter 5 Celebrating our Differences Chapter 6 Working Collaboratively Chapter 7 Raising Awareness of NLP Chapter 8 Dispelling the Common Myths in NLP Chapter 9 Shaping Your Future in NLP References Further Reading Resources Summary of Actions from Each Chapter

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Book SynopsisDistilling the wisdom of the past with an eye toward the future, Great Leadership cuts through the complexity of leading organizations, operations, and people to make leadership development manageable and greatness attainable.Trade ReviewCombines profound insight with a practical and usable framework to exercise great leadership and, in doing so, fills a void in the literature on leadership. I highly recommend this wonderful book. -- The Honorable Jack Kemp, Former U.S. Congressman, Cabinet Secretary, and Vice Presidential CandidateA great book for people who want to give serious thought to the application of great leadership. It is for those who are looking for more than superfi cial answers and who are willing to embrace the importance of both character and competence—the two themes around which the book is structured. -- John A. Kaneb, Chairman, Gulf Oil Company; President, Catamount Companies; Partner, Boston Red Sox Baseball Franchise; Trustee, University of Notre DameMeets current needs of leaders in a way I have not seen anywhere else, providing practical, innovative direction for both novice and expert leaders. The stories of great leaders are inspiring, challenging today’s CEOs to rise above mediocrity. -- Dr. Kathy R. Hopkins, CEO, The National Institute for Learning DisabilitiesTable of ContentsThe Foundations for Great Leadership; The Importance of a Leadership Framework; The Source of Our Confusion; The Complete Picture on Leadership; Character in Leadership; The Soul of the Leader; The Heart and Mind of the Leader; Competence in Leadership; The Three Dimensions of Leadership; The Mystery of Organizations; The Practice of Organizational Leadership; The Practice of Operational Leadership; The Practice of People Leadership; Your Leadership Development Curriculum.

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Book SynopsisThis book will change how you think and feel about work. Packed with expert advice, invaluable tips and empowering exercises, it will skilfully take you, your colleagues and your entire workforce from harried, hassled and hard-pressed to positive, productive and patient.Trade Review“A ground-breaking book… easy to grasp, and practical.” – Robin Hobbes, Founder Elan Training & Development, former Chair of British TA Association and current European TA Ethical Advisor; “Practical and easy-to-understand tips on how to manage the pressure of business and balancing work and life.” – Professor Sir Cary Cooper, Alliance Manchester Business School, University of Manchester.Table of ContentsAbout the authors: 9; What people are saying: 11; Foreword: 15; Part 1 - Chapter 1: Self-Knowledge: 23; Part 1 - Chapter 2: Pressure: 57; Part 1 - Chapter 3: Relationships: 83; Part 1 - Chapter 4: Moods, Feelings, Emotions: 127; Part 1 - Chapter 5: Getting Help and Support: 163; Part 2 - Resources for Chapter 1: Self-Knowledge: 191; Part 2 - Resources for Chapter 2: Pressure: 217; Part 2 - Resources for Chapter 3: Relationships: 227; Part 2 - Resources for Chapter 4: Moods, Feelings, Emotions: 241; Part 2 - Resources for Chapter 5: Getting Help and Support: 255; Index:257

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Book SynopsisWith the rise of China in the world economy, businesses from all over the world have moved to explore business opportunities in this market. Managing international business in a transition economy like China is a daunting challenge. Xiaowen Tian presents a practical guide to major managerial issues faced by foreign investors in the China market. These issues are analysed in the light of relevant theoretical models of international business, with reference to current management practices of transnational corporations operating in China. Featuring up-to-date case studies, figures, tables, and coverage of new and expanded topics, this second edition can be used as a textbook for undergraduate and postgraduate programmes in international business or other management disciplines, as well as in executive training programmes.Trade Review'In this much revised second edition Xiaowen Tian builds on the success of the first edition and brings the exciting story of managing international business in China up to date. The rise of China is the key story in the global economy in the twenty-first century and managing successfully there is a crucial factor for global companies. The Chinese economy, its regulatory systems, and its key growth paths change dramatically over time and a guide like this is an essential underpinning for understanding these developments. The book will be of interest to both practitioners and academics. It is an excellent source of material for planning business strategies in China and has excellent relevant teaching material. I can strongly recommend this book.' Peter J. Buckley, University of LeedsTable of Contents1. Introduction; 2. Think strategically; 3. Look before you leap; 4. Select an entry mode; 5. Form an international alliance; 6. Protect intellectual property rights; 7. Negotiate with Chinese partners; 8. Marketing management; 9. Production operations management; 10. Human resource management; 11. Corporate finance issues; 12. Corporate social responsibility considerations; References; Index.

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Book SynopsisThere is no such thing as a crisis. Rather than an actual, corporeal thing, a crisis is a claim asserted from a position of power and influence, intended to shape the understanding of others. A constructed crisis by a leader may or may not be legitimate, and, legitimate or not, the content of a claim alone does not determine whether people decide to believe it. Rather than viewing crises as the result of objective events, Spector demonstrates that leaders impose crises on organizations to strategically assert power and exert control. Interpreting crisis through a critical lens, this interdisciplinary book encompasses not just management and organizational literature, but also sociology, history, cognitive science, and psychology. The resulting wide-ranging, critical, and provocative analysis will appeal in particular to students and academics researching leadership and crisis management.Trade Review'This is a remarkable book! Novel and to the point, it also contains didactic discussions about method which blend seamlessly into the flow of its argument.' José Santos, INSEAD, Fontainebleau, France'At last, a thoughtful, critical and contemporary review of the nature of crisis - in an alleged time of crisis. Spector provides a radical lens on an important phenomenon that we should all read, if we really want to understand the contemporary world.' Keith Grint, University of Warwick'This masterfully composed book sheds new light on the dangers of looking at the processes of governing and organizing through the lens of crisis claimed by an untamed executive power. With his profound historical consciousness and focused critical reflexivity, Spector reveals to us the dark underbelly of executive leadership claiming crisis.' Milorad Novicevic, University of Mississippi'In this timely and lively book, Spector takes on the 'peek-a-boo' notion that every new and unexpected event is a crisis. He argues that crises are claims made by leaders, which in today's post-truth world, we need to verify to prevent them from using fear to accumulate power.' Joanne B. Ciulla, Rutgers Business School-Newark and New Brunswick'Rich in crisis theory, Constructing Crisis is an exceptional, unique, and even profound book … Artfully constructed, Constructing Crisis is must reading for those who study or practice leadership.' J. B. Kashner, Choice'… this book will be of great interest to social constructionist scholars and scholars sympathetic to a sociology of knowledge framework. Academics who specialize in crisis may find the conceptual approach refreshing, and the book is written with such engaging and vivid examples that its appeal is likely to extend well beyond the ivory tower.' Michael Adorjan, International SociologyTable of ContentsPreface: there's no such thing as a crisis; 1. Undertaking a new interpretive effort; 2. Crisis as a reification of Urgency; 3. Advancing the crisis-as-event model; 4. Problems, crises, and contextual constructionism; 5. An objective description and a subjective Uh-Oh!; 6. Believing claims of urgency – or not; 7. The power of a good (crisis) narrative; 8. To create such a crisis, to foster such a tension; 9. Beyond forged-in-crisis leadership; 10. So what?; References.

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Book SynopsisNo organization is immune from the influence of management tools. Such tools as norms, indicators, ranking, evaluation grids and management control systems have moved outside the managerial and consultancy realm within which they were first developed to reach public administrations and policy-makers, as well as a range of other governmental and non-governmental organizations. Taking management tools out of the practical and utilitarian contexts to which they are often consigned and approaching them from a social analytical perspective, this book gives primacy to these everyday objects that constitute the background of organizational life and remain too often unquestioned. Bringing together developing streams of research from anthropology, political science, social psychology, sociology, accounting, organisation theory and management, Ève Chiapello and Patrick Gilbert offer an unprecedented theoretical synthesis that will help managers, scholars and policy-makers to unpack the functional and dysfunctional roles and effects of management tools within and across organizations.Trade Review'What are the tools that make it possible to manage? How do we make use of them, control them and to what effect? These are the fundamental questions that Chiapello and Gilbert address in a book that is as useful as it is fascinating. It is one that has much to teach not only scholars of management and organizations but also those want to think deeply about just what technology does.' Wendy Nelson Espeland, Northwestern University, Illinois'Organised along the distinction between different paradigms and based on illuminating empirical examples, this unique book comprehensively restores the theoretical, epistemological and methodological foundations of the diverse ways of knowing and inquiring on management tools and on tools of government. This brilliant tour de force is a must-read for all students and academics in the field of management, sociology, organisation theory and public policy and for all those fascinated by the power of instruments at the heart of capitalism, science and politics.' Philippe Bezes, Centre national de la recherche scientifique and Sciences PoTable of ContentsIntroduction; Part I. Theoretical Foundations for Thinking about Management Instrumentation: 1. Theoretical foundations: from the study of technique to the analysis of management tools; 2. Traditional approaches: management tools in the history of organisation theory; Part II. Three Major Types of Social Science Approaches: 3. Critical perspectives on management tools; 4. Institutionalist perspectives on management tools; 5. Interactional perspectives on management tools; Part III. Synthesis: 6. The agency of management tools; Conclusion.

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Book SynopsisEmpowering Leadership of Tomorrow examines leadership that enables and empowers others to co-participate, co-create, and experience the joy of creativity. It proposes a kind of leadership that fosters bottom-up dynamics, empowering people, groups, teams, and societies. Praszkier shows how this approach, called Empowering Leadership (EL), can drive success in business and, in the case of social entrepreneurship, have an immense social impact. Furthermore, he shows that EL style is also beneficial in other fields, such as parenting and counseling. The book presents diverse case studies from business and social arenas, as well as from family life. It establishes practical guidelines for leadership development, including methods to enhance creativity, and also casts an eye toward the future, demonstrating approaches to navigating future scenarios in a complex and unpredictable environment.Trade Review'Don't we all want to become better leaders? Ryszard Praszkier synthesizes an extraordinary amount of information on leadership, from theoretical perspectives to the work of great leaders from the business and social arena, and offers the reader practical steps on how to become an effective, creative and empowering leader.' Derek Brown, The Peace Appeal Foundation'This is an outstanding book on leadership, written by an analytical and introspective leader. Ryszard Praszkier's Empowering Leadership of Tomorrow permanently furthers our understanding of how both the leaders and the followers can creatively accomplish astonishing things. The book is grounded in a long experience in the arena of international social entrepreneurship and in the broad knowledge of the contemporary social science. Yes, you can learn how to lead - much of it from this book.' Vladimir Zwass, Inaugural Gregory Olsen Endowed Chair and University Distinguished Professor of Computer Science and MIS, Fairleigh Dickinson University, New Jersey'Leaders of all sectors, whether entrepreneurs or intrapreneurs, must read Dr Praskier's book - Empowering Leadership of Tomorrow - to learn how to create, cultivate and curate the most compelling culture to empower teams and communities to solve our most pressing problems and build a better world.' R. Paul Herman, CEO and founder, HIP (Human Impact + Profit) Investor'Leadership must change in order to fulfil contemporary requirements. Ryszard Praszkier explains this well in a remarkable book open to praxis and filled with insights. This book is a must read for those interested in understanding how human systems are moving towards new heights of complexity and integration. A researcher with in depth experiences of social entrepreneurship, Praszkier is offering the vista of what empowering leadership could be.' Andrea Bartoli, Dean, School of Diplomacy and International Relations, Seton Hall University, New Jersey'As we can see from daily reports in the media, there has never been a more critical time in recent history to address issues related to leadership. This book exploits to the fullest, the literature on leadership, but does not stop there. It provides important insights with the cutting-edge application of complexity theory to new social actors and the dynamics of social change. Important chapters deal with leadership and social influence, the authentic leadership of social entreprenuers, creativity, complexity and social networks. Theoretical concepts are supported by real-life examples taken from different contexts around the world which strengthen and greatly enrich the volume. The volume also provides practical knowledge for cultivating and nurturing leadership that is inclusive, enabling and empowering. As an educator, I cannot wait to use Ryszard Praszkier's Empowering Leadership of Tomorrow in my courses for international university students!' Jody Jensen, Jean Monnet Professor, University of Pannonia and Senior Research Fellow, Institute of Advanced Studies, Kőszeg'This book is a guide to creating initiatives that release your team's potential and take performance to the next level. … [It] is based on extensive academic research and dozens of detailed case studies and is written in simple, yet vivid, language; it will hence prove attractive for anyone interested in the practical implications of state-of-the-art social science.' Marshall Goldsmith, author of Triggers and What Got You Here Won't Get You There'Upon completing Praszkier's presentation, this reviewer can have but one reaction - WOW! We have just been presented with a text that sets forth both the depth and breadth of the subject, empowering leadership. The reader is given a conceptually insightful, theoretical framework that includes classical and contemporary thought. When studying in depth the substance of chapter 2 on the kinds of leadership, chapter 5 on complexity, or chapter 7 on creativity, the reader comes to appreciate the contribution of this text. Following this theoretical logic, the reader is presented with great case-study material. This reviewer, who appreciates and understands the theory and the case study perspectives, is pleased to award Dr Praszkier high marks on a job well. This is truly an exceptional book and is recommended for inclusion in most graduate library collections.' J. B. Kashner, ChoiceTable of ContentsPart I. Concept; Section 1. Leadership: 1. Traditional delineations of kinds of leadership; 2. Contemporary views on leadership; 3. Leadership and social influence; 4. Example: the specific social influence of social entrepreneurship; Section 2. Complexity and Networks: 5. Complexity: what does it mean?; 6. Something out of nothing: big social movements harnessing chaos into order; 7. Creativity: what it is and how it works; 8. Efficient networks; Section 3. Empowering Leadership: 9. Empowering leadership; 10. Preconditions for endogenous dynamics; Part II. Implementations; Section 4. Empowering Leadership in Action: 11. Empowering leadership in business; 12. Empowering leadership in social arena; Section 5. Being an Empowerer: 13. Some characteristics of an Empowerer; 14. How to enhance creativity; 15. Empowering as a lifestyle; Part III. Future; Section 6. How to Foresee the Future?: 16. Exploring the future; 17. Playing and dancing the future.

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Book SynopsisCrises aren't real objective events. Instead, as Spector demonstrates, they are claims of urgency strategically imposed by leaders to assert power and exert control. This wide-ranging, critical, and provocative analysis will appeal in particular to students and academics researching leadership and crisis management.Trade Review'This is a remarkable book! Novel and to the point, it also contains didactic discussions about method which blend seamlessly into the flow of its argument.' José Santos, INSEAD, Fontainebleau, France'At last, a thoughtful, critical and contemporary review of the nature of crisis - in an alleged time of crisis. Spector provides a radical lens on an important phenomenon that we should all read, if we really want to understand the contemporary world.' Keith Grint, University of Warwick'This masterfully composed book sheds new light on the dangers of looking at the processes of governing and organizing through the lens of crisis claimed by an untamed executive power. With his profound historical consciousness and focused critical reflexivity, Spector reveals to us the dark underbelly of executive leadership claiming crisis.' Milorad Novicevic, University of Mississippi'In this timely and lively book, Spector takes on the 'peek-a-boo' notion that every new and unexpected event is a crisis. He argues that crises are claims made by leaders, which in today's post-truth world, we need to verify to prevent them from using fear to accumulate power.' Joanne B. Ciulla, Rutgers Business School-Newark and New Brunswick'Rich in crisis theory, Constructing Crisis is an exceptional, unique, and even profound book … Artfully constructed, Constructing Crisis is must reading for those who study or practice leadership.' J. B. Kashner, Choice'… this book will be of great interest to social constructionist scholars and scholars sympathetic to a sociology of knowledge framework. Academics who specialize in crisis may find the conceptual approach refreshing, and the book is written with such engaging and vivid examples that its appeal is likely to extend well beyond the ivory tower.' Michael Adorjan, International SociologyTable of ContentsPreface: there's no such thing as a crisis; 1. Undertaking a new interpretive effort; 2. Crisis as a reification of Urgency; 3. Advancing the crisis-as-event model; 4. Problems, crises, and contextual constructionism; 5. An objective description and a subjective Uh-Oh!; 6. Believing claims of urgency – or not; 7. The power of a good (crisis) narrative; 8. To create such a crisis, to foster such a tension; 9. Beyond forged-in-crisis leadership; 10. So what?; References.

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Book SynopsisCalling for the transformation of undergraduate education, Thomas and Harney argue that the liberal arts should be integrated into the traditional management curriculum to blend technical and analytic acumen with creativity, critical thinking, and ethical intelligence. In describing their vision for a new liberal management education, the authors demonstrate how a holistic pedagogy that does not sacrifice one wealth of learning for another instead encourages participation and integration to the benefit of students and society. Global in sweep, the book provides case studies of successfully implemented experimental courses in Asia and Britain, as well as a speculative chapter on how an African liberal management education could take shape, based on African-centred principles and histories. Finally, the book argues that the stakes of this agenda go beyond mere curricular reform and pedagogical innovation and speak directly to the environmental, business, political, and social challenges we face today.Trade Review'Anemic global growth, severe income disparity and ethical breaches have cast concern that management education models are flawed. In this provocative book, Thomas and Harney convincingly argue that the main issue is the lack of integration of the liberal arts into management curricula. They call for a rethinking, not only of business education but of how universities structure their curricula in all areas. This book should be required reading for all academics; it will undoubtedly change the way faculty think about educating the next generation of leaders.' Andrew J. Policano, Professor Emeritus, The University of California, Irvine'A major contribution for the reinvention of business schools, and higher education at large, by two of the most prominent experts in the sector.This book centers the future debate for the mission of business educators and the essence of management science.' Santiago Iniguez de Onzono, President, IE University, Madrid'… an innovative pedagogy and perhaps a new appreciation for the relationship between the liberal arts and management degree curricula that integrates the ever-increasing need for professional skills with the historical role of the college experience. This new approach will ensure that baccalaureate graduates, whatever their discipline, are prepared not only for the specialized demands of their professional careers but also for the demands of global leadership.' S. R. Kahn, ChoiceTable of ContentsPreface; Acknowledgements; Part I. Liberal Management Education Today: 1. Towards a liberal management education: arguing the case; 2. Implementing liberal management education; 3. Singapore Management University, a case study; 4. The School of Business and Management, Queen Mary University of London, a case study; Part II. The Liberal Heritage of Management Education: 5. Forgotten kinships; 6. Running in the family; 7. The demotics of management; Part III. The Future of Liberal Management Education: 8. From ethics to liberal arts in today's university; 9. Towards an African management education; 10. Conclusion; Postscript; Bibliography.

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Book SynopsisExperts from across all industrial-organizational (IO) psychology describe how increasingly rapid technological change has affected the field. In each chapter, authors describe how this has altered the meaning of IO research within a particular subdomain and what steps must be taken to avoid IO research from becoming obsolete. This Handbook presents a forward-looking review of IO psychology''s understanding of both workplace technology and how technology is used in IO research methods. Using interdisciplinary perspectives to further this understanding and serving as a focal text from which this research will grow, it tackles three main questions facing the field. First, how has technology affected IO psychological theory and practice to date? Second, given the current trends in both research and practice, could IO psychological theories be rendered obsolete? Third, what are the highest priorities for both research and practice to ensure IO psychology remains appropriately engaged with Trade Review'In seeking out a competitive advantage, today's business leaders often invest heavily in technological products that promise to manage, transform, and ideally improve organizational functions (e.g. staffing, training, and teamwork) and/or outcomes (e.g. satisfaction, turnover, and performance). This book offers what is needed to achieve these goals: not only an understanding of technology at work, but - critically - the psychology of employee behavior that is influenced by this technology. It features organizational researchers whose expert advice on technology and employee behavior is based on extensive scientific, and practical, knowledge and ethical sensibilities honed through experience. The authors also consider the important ways in which technology-driven research methods enhance their own organizational research and connection to other work-relevant research disciplines. It is an essential resource for anyone interested in understanding the future of work and the workplace.' Fred Oswald, William Marsh Rice University, Houston'Wow. This Handbook is a necessary read for anyone applying or studying any topic in IO psychology, either through research or practice. Whether you are late to the game or leading the charge, you'll learn new concepts and tools that change how you look at the world of work and how you can better impact that world through your research and practice.' Kurt Kraiger, University of Memphis'Richard N. Landers has brought together a team of stellar academics and business leaders to confront the pressing issues resulting from combining humans and technology in today's organizations. This volume is a must read for those who seek to gain an in-depth understanding of the ways in which individuals and technology combine to form synergistic outcomes necessary to propel today's workers into the organizations of tomorrow.' Michael Coovert, University of South FloridaTable of ContentsPart I. Technology in IO Psychology: 1. The existential threat to IO psychology revealed by rapid technological change; 2. Filling the IO/technology void: technology and training in IO psychology; 3. The reciprocal roles of artificial intelligence and industrial-organizational psychology; Part II. Technology in Staffing: 4. The next wave of internet-based recruitment; 5. Applicant reactions in employee recruitment and selection: the role of technology; 6. Applying adaptive approaches to talent management practices; 7. Playing with a purpose: the role of games and gamification in modern assessment practices; 8. Mobile assessment in personnel testing: theoretical and practical implications; 9. The state of technology-enabled simulations: where are we? Where are we going?; 10. The use of social media in staffing; Part III. Technology in training and development: 11. Gamification of adult learning: gamifying employee training and development; 12. Real career development with virtual mentoring: past, present and future; 13. Professional coaching: the impact of virtual coaching on practice and research; 14. Virtual reality training in organizations; Part IV. Technology in Leadership and Teams: 15. Leading from a distance: advancements in virtual leadership research; 16. Managing distributed work: theorizing an IPO framework; 17. Virtual teams: conceptualization, integrative review, and research recommendations; 18. Social media and teamwork: formation, process, and outcomes; Part V. Technology in Motivation and Performance: 19. Telework: outcomes and facilitators for employees; 20. A review and extension of cyber-deviance literature: why it likely persists; 21. Information communication technology and employee well-being: understanding the 'iParadox Triad' at work; 22. Technology and the aging worker: a review and agenda for future research; 23. The role of technology in the work-family interface; 24. Work in the developing world: technology as a barrier, technology as an enabler; 25. I spy: a research agenda for the study of workplace surveillance and privacy; Part VI. Technology in Statistics and Research Methods: 26. Raising the ante: technological advances in IO psychology; 27. Data science as a new foundation for insightful, reproducible and trustworthy social science; 28. Lost in the crowd: crowdsourcing as a research method; 29. Research in the era of sensing technologies and wearables; 30. Storytelling and sensemaking through data visualization; Part VII. Interdisciplinary Perspectives on Employees and Technology: 31. Microblogging behavior and technology adoption at the workplace; 32. Advantages and unintended consequences of using electronic human resource management (eHRM) processes; 33. Technology and social evaluation: implications for individuals and organizations.

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Book SynopsisWhat would development look like if its practitioners and scholars were ''against NGOs,'' challenging common sense about them? This book presents a critical perspective on NGOs, describing how they emerged as key agents of development over time. Through an interpretative history based on Gramscian concepts it shows how civil society organizations were gradually enlisted in development as non-state technocratic actors. The book argues that management studies and development studies emerged as commonsensical explanations for capitalist crises. Each offered complementary solutions to balance the needs of capital and society, in particular historical circumstances. These solutions also situated civil society as agents of development and vectors of management. Against NGOs fills a gap within the literature of management and development studies through its original discussion of their historical interconnections and shared themes. The book raises provocative questions on what forms of knowleTrade Review'Against NGOs is a fascinating book that brings together two often separated fields: management studies and development studies. Using the Gramscian concept of common sense, the book presents us with a perspective of the pivotal and shifting role NGOs play as agents of development and disseminators of management doctrines, especially in moments of capitalist crisis. It avoids reducing criticism to NGOs only as instruments of exploitation and partners in an order imposed by the Washington Consensus but seeks bases for reconstructing a plural sense for civil society to realize a genuinely emancipatory project. It is essential reading for our times, both for scholars in management studies and development studies and activists involved in the various struggles for a better future.' Mário Aquino Alves, Professor, FGV São Paulo School of Business Administration'In this urgent and important book, Nidhi Srinivas contends that NGOs, hitherto seen as the saviors of civil society, are now in danger of being hopelessly coopted by the hegemony of capitalism. Fortunately, this hegemony remains incomplete, and Srinivas uncovers ways in which emancipatory possibilities can be nurtured in the service of 'The Wretched of the World,' to recall Franz Fanon's eloquent description. Indeed, Srinivas is, in a sense, one of Fanon's heirs, advocating for an organic bond between theorizing and praxis. I strongly recommend this extraordinary book for researchers in management and organization studies who believe that the best way to live is to make life better for the most disadvantaged among us.' Raza Mir, Professor, William Paterson University'What is the social function of the non-governmental sector within the development, management, and civil society nexus? Nidhi Srinivas examines the frontiers of capital operating in and through NGOs to deliver a major book on the critical limits and possibilities of civil society as a space of emancipation.' Adam Morton, Professor, The University of Sydney'Many contemporary accounts of NGOs have critiqued them as being either 'malign actors' or 'futile players'. However, both of these characterizations miss the context within which these organizations presently operate. In this excellent book, Srinivas takes a much more nuanced approach in examining the contexts that NGOs work in by employing the key concepts and practices of Development, Management, and Civil Society. This book takes you on a critical journey through the different historical stages of global capitalism by utilizing an analysis of colonialism, modernism and financial capitalism and their relationship to International Development. I would highly recommend this book to anyone interested in the theories, practices and actions of NGOs more specifically and International Development more broadly.' Helen Yanacopulos, Professor, The University of British ColumbiaTable of Contents1. Introduction: Twinning Development and Management from a Critical Perspective; 2. Colonial Development and Early Management; 3. Modernization Theory and Modernist Management; 4. Dependency Theory and an Alternative Technocracy; 5. High Management; 6. The Washington Consensus and Financialization; 7. Moving past the Washington Consensus; 8. Conclusion: Possibilities of Emancipation.

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