Knowledge management Books

Book Synopsis

Read more less

Book SynopsisThis book explores the role of expatriates in the mobilization, nurturing and sharing of knowledge between their original (parent/home) country and the MNCs' host countries. Included are topics related to the management of knowledge and the tools, methods and practices that can be customized to facilitate the transfer of knowledge in MNC settings. The text is an in-depth international compendium of theoretical and empirical studies about the role of expatriates in knowledge transfer at global levels. Thorough and comprehensive, it covers topics recognized by practitioners, academics, and researchers, yet about which very little has been published at an international level. It provides coverage that includes: organizational culture; cross-cultural differences; globalization; cross-generational issues, technology based sharing systems; intellectual capital management; linguistic differences; and, distinctive political practices. This book also investigates the challenges imposed by culture, generations, tools, laws, regulations, and language, and examines the benefits of knowledge management principles that originate from different cultures, heterogeneous knowledge, and diverse intellectual capital management in global settings.Table of ContentsList of Contributors. Introduction. Chapter 1 Theoretical Perspectives on Expatriate Gender Diversity. Chapter 2 The Inherent Challenges of Knowledge Transfer Across Countries and Cultures. Chapter 3 Knowledge Flows in International Business: A JIBS. Chapter 4 Expatriate Perspectives on Knowledge Transfers into Central and Eastern Europe. Chapter 5 Can a New Measure of ‘Managerial’ Knowledge Be a Good Predictor of Managerial Ability in Mexico's ‘Maquiladora. Chapter 6 Integrating Repatriated Managers in MNCs. Chapter 7 U.S. Expatriates, Postwar Knowledge Transfer and Japanese Telecommunications Revival. Chapter 8 Organisational Learning from Chinese Returners: An Exploratory Study of the Role of Cross-Cultural Interactions. Chapter 9 Living and Working Between Two Worlds: Using Qualitative Phenomenological Findings to Enhance Understanding of Lived Experiences. Chapter 10 Training Day –– Intercultural Communication Training for Expatriates: The Quest to Improve Intercultural Communication Competence. Chapter 11 Preparing Expatriate Managers of Multinational Organisations for the Cultural and Learning Imperatives of their Job in Dynamic Knowledge-based Environments. The Role of Expatriates in MNCs Knowledge Mobilization. International Business and Management. International Business and Management. Copyright page. Dedication.

Read more less

Book SynopsisAccording to Peter Drucker the most important challenge of management in the 21st century will be to increase knowledge worker productivity substantially. This book presents tried and tested methods, and concrete suggestions to analyse and design effective knowledge work. Each topic is accompanied by a self diagnosis allowing the reader to assess their own situation. The authors include case studies to provide inspiration as to the 'next practices' for shaping the future of knowledge work. Amongst others, the book addresses the following questions: What is knowledge work? What are strategies and methods for increasing productivity, quality, effectiveness and value of knowledge work? Can knowledge workers be managed, and if yes, how? How should ICT support be selected and utilised to best effect? What are adequate methods for measuring performance of knowledge workers? This book bridges the gap between research and practice, presenting the current state of management concepts and research on knowledge work, and providing many best practice examples, and will appeal to management educators, students, trainers, HR professionals, consultants, and knowledge workers themselves.

Read more less

Book SynopsisThis study investigated the management of intellectual capital (observed as internal capital, external capital, and human capital) as a tool for non-financial organizational performance (observed as effectiveness, efficiency, and reputation). The study used self-administered survey questionnaires to collect data on both the intellectual capital and non-financial organizational performance aspects of the Malaysian public sector which has undergone a radical transformation through New Public Management Reforms. The total number of participants was 1,092 covering the three levels (federal, state, and the local governments) of the government. The results of the survey questionnaire were analyzed using a multivariate Structural Equation Model, and revealed that there is a significant and positive relationship between intellectual capital and performance. Findings provide useful input to policymakers into the review of the relevant intellectual capital resources, and on improving the public sector performance. From a practical perspective, one way of increasing the level of public sector performance is to tie performance to intellectual capital.Table of ContentsAcknowledgements. Abstract. References. Appendices. Introduction and Overview. Background of Study. Literature Review. Theoretical Framework. Hypothesis Development and Data Interpretation. Research Method. Structural Equation Modelling. Data Analysis and Results. Conclusion. Intellectual Capital and Public Sector Performance. Studies in managerial and financial accounting. Intellectual Capital and Public Sector Performance. Copyright page. List of Illustrations. List of Abbreviations.

Read more less

Book SynopsisSince it was established as a discipline in 1991, knowledge management has contributed significantly to our understanding of how firms can achieve competitive advantage. To build a foundation for competitive advantage, however, a company must first consider knowledge management as a strategic asset. It must truly grasp how knowledge management can be utilized to build the future of the company. Here Jon-Arild Johannessen examines the history of knowledge management in order to highlight the contributions that the discipline can make to twenty-first-century strategic challenges. Through a series of case studies, Johannessen delves into the relations between knowledge management, organizational learning, innovation, and internal training in order to show how they can help firms gain sustainable competitive advantage. Using systemic thinking, a new way of looking at knowledge management, Johannessen focuses on how organizations can use their data to think about how to create their own futures rather than simply to adapt to what others have created—how they can go beyond red ocean and even blue ocean theories in order to create their own oceans of possibility. For the new perspective it offers on the biggest contemporary strategic challenges in business, Knowledge Management as a Strategic Asset is essential reading for managers, researchers, and anyone interested in the cutting edge of strategic thinking.Trade ReviewThis book examines knowledge management as a strategic asset in terms of innovation, internal training, and organizational learning, and argues that social mechanisms among individuals and companies initiate and sustain processes related to innovation in organizations. It discusses the background and historical aspects of knowledge management and a conceptual model that examines processes and social mechanisms promoting innovation in organizations; the connection between norms specific to the company, the knowledge bases of the company, and innovation; the role of knowledge and competence in creating sustainable competitive advantages, the need for a strategic approach to competence development, the role of training in meeting the strategic competence priorities of companies, and a model for delivering training in the workplace; and the relationship between organizational learning and knowledge management. -- Annotation ©2018 * (protoview.com) *Table of ContentsFOREWORD CHAPTER 1. A HISTORICAL INTRODUCTION TO KNOWLEDGE MANAGEMENT CHAPTER 2. KNOWLEDGE MANAGEMENT AND INNOVATION: ASPECT OF A THEORY CHAPTER 3. KNOWLEDGE MANAGEMENT AND INTERNAL TRAINING CHAPTER 4. KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING CHAPTER 5. EPILOGUE

Read more less

Book SynopsisKnowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically. Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions. Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.Table of ContentsPart I: Metrics as a Decision-Making Tool 1. Metrics in Business and Knowledge Management 2. Decision-Making Models and Factors 3. Decision Processes and Methods 4. Whole Organization Metrics Strategy Part II: Building the Organization's Capacity for Knowledge Management Metrics 5. Knowledge Management Metrics Architecture and Infrastructure 6. Metrics for Knowledge in the Business Process 7. Metrics for Knowledge Management Capabilities 8. Metrics for Knowledge Capital Assets Part III: Measurement Methods and Sources 9. Measurement, Reliability, and Validity 10. Sources of Evidence for Your Metrics Part IV: Implementing the Measurement Strategy 11. Engaging Around Metrics 12. Governance - Sustaining the Metrics Strategy Appendix: Developing a Knowledge Metrics Strategy - A Project Plan

Read more less

Book SynopsisThere is a critical point of failure for every knowledge management effort: when the strategy is isolated from the organization, and when there is no vision anchoring the strategy. Strategy is not a starting point, but a step in the process of creating a sustainable foundation for knowledge management efforts. Given that most knowledge management professionals do not have a grounding in vision development, this backwards approach puts any knowledge management effort at a disadvantage from the very beginning. In the four sections of this book, expert authors Monique Ceruti, Angel Williams and Denise Bedford guide readers through the building blocks of turning knowledge management visions into strategies. They enable professionals to demonstrate their value to the organization's strategic future, as well as empowering readers to take a lead in developing a future vision, and to help establish a foundation for a 21st century knowledge organization. Providing knowledge management professionals with a roadmap for success within their organizations, this is an unmissable book for any professional or researcher tasked with creating new strategies for knowledge management organizations.Table of ContentsPart I: The Destination - Vision of a Knowledge Organization 1. Building Knowledge Capacity for a Knowledge Economy 2. Knowledge Organizations 3. Creating a Vision for the Future 4. Translating the Vision into Strategies Part II: Roadmaps and Strategies 5. Knowledge Management Strategies - Big Picture 6. Building your Leadership Capacity 7. Strategic Affinities and Alignments Part III: Starting the Journey 8. Realizing the Vision - Moving from Strategy to Tactics 9. Defining Roles and Responsibilities to Manage the Strategy Part IV: Staying the Course 10. Keeping the Strategy Alive - Governance Appendix A: Pulling it all Together

Read more less

Book SynopsisOur global economy is going through a major transformation, from an industrial economy, to a knowledge economy, rendering knowledge a primary factor in production. In this practical, real-world focused book, expert authors Bill LaFayette, Wayne Curtis, Denise Bedford and Seema Iyer come together to define and discuss knowledge work. A common misconception claims that knowledge work is limited to high-skill and technology occupations. The truth is that this growing field applies across all aspects of the economy, which has critical implications on not only macro-, but also micro-levels. As the nature of work is changing, the functions of managing work must also change, as well as our approaches to education and educational organizations. Through a thorough exploration of the functions and structures required to adapt to this change, as well as a close examination of the geography of knowledge, this first book in the Working Methods for Knowledge Management series helps leaders leverage knowledge to better serve their communities, workplaces, and organizations. This practical book serves as a guide for corporate leaders and managers, knowledge managers, workforce professionals, policy makers, labor economists, human capital researchers, and educators. It helps diverse audiences understand the implications of this transformation and helps them navigate this new economy.Trade ReviewLafayette and colleagues take a project-focused approach to building an understanding of knowledge management in today's business world. They cover knowledge economy, building the new knowledge capital, how the knowledge economy affects organizations and individuals, and stories of place in a knowledge economy. Their topics include how the knowledge economy works, human capital: definitions and growth, how work changes in the knowledge economy, learning and the knowledge capacity of organizations, and the role of place in growing and leveraging knowledge capital. Distributed in North America by Turpin Distribution. -- Annotation ©2019 * (protoview.com) *Table of ContentsPart I: Knowledge Economy 1. How the Economic Landscape is Changing 2. How the Knowledge Economy Works 3. The Knowledge Economy: Its Implications for Organizations, Work and Workers 4. How Your World is Changing Part II: Building the New Knowledge Capital 5. Knowledge Capital: The Big Picture 6. Human Capital: Definitions and Growth 7. Structural Capital: Definitions and Growth 8. Relational and Network Capital: Definitions and Growth Part III: How the Knowledge Economy Affects Organizations and Individuals 9. How Work Changes 10. How Management Changes 11. How Human Resource Management Changes 12. How Learning and Training Changes Part IV: Stories of Place in a Knowledge Economy 13. Role of Place in Growing and Leveraging Knowledge Capital 14. Business Stories of Knowledge Capital

Read more less

Book SynopsisSince the 1980s, society has undergone enormous change. From an industrialized society, focused on efficiency and productivity, there has been a transformation to a globalized knowledge society that focuses on creativity and innovation. And yet, management styles have stayed the same, not adapting to this crucial change. Here, leading innovation expert Jon-Arild Johannessen offers a replacement to traditional goal-driven management and New Public Management (NPM). These old styles of management promote efficiency and productivity, but hamper creativity and innovation. To counteract this, Johannessen suggests and outlines a new concept: strategic innovation management. Through a thorough analysis and debate of the demands of the new leadership role, and the demands of both employees and organizations, Johannessen explores the place of this new management style in the 21st century. For students and researchers of knowledge management, leadership, or innovation, this is an unmissable book exploring a fascinating new proposal.Trade ReviewThe author critiques goal-driven management and new public management, contending that they hinder creativity and innovation, and offers a new concept to replace them: strategic innovation management. He presents a theory, models, and management tools to allow leaders and managers in private and public organizations to promote the performance of knowledge workers while increasing the rate of innovation, discussing how the new role of leaders can address creativity and innovation processes, how strategic innovation management can replace goal-driven management, how to teach moral courage, how givers and helping other people promotes innovation in organizations, and how curiosity can be used to motivate employees. -- Annotation ©2019 * (protoview.com) *Table of Contents1. The Future Role of Leaders 2. Strategic Innovation-Management 3. Moral Courage 4. Prosocial Behavior 5. Curiosity 6. Chapter on Concepts

Read more less

Book SynopsisThe industrial revolution transformed society as we know it today. But in the last thirty years, there has been another industrial revolution, a technology revolution that has changed the world and given rise to an innovation economy that is changing the face of organizational logic. From leading knowledge management expert, Jon-Arild Johannessen, The Emergence of the Fourth Revolution: An Historical Introduction to Knowledge Management and the Innovation Economy explores how informats and infostructures are taking over from old technology infrastructures, and a new organizational logic is breaking out of these innovations. Johannessen suggests a new structure of cooperation, where global competence clusters and global innovation processes bring to light this changing economy. And, through these changes, Johannessen shows how the knowledge worker emerges to become the new working class of the fourth industrial revolution. For students in knowledge management and organizational studies, this is an unmissable text that explores the future of our economy, bringing to light the exciting new possibilities that these innovative revolutions have caused.Table of Contents1. The Dominant Logic in the Emergence of the Fourth Industrial Revolution 2. Robots, Informats, Infostructures and Informatization in the Emergence of the Fourth Industrial Revolution 3. A New Organizational Logic in Emergence of the Fourth Industrial Revolution 4. New Structures for Cooperation in the Emergence of the Fourth Industrial Revolution 5. Knowledge Workers in the Emergence of the Fourth Industrial Revolution 6. Concepts

Read more less

Book SynopsisWhy are hospitals so difficult to manage? It is agreed that cost-effectiveness is important, but knowledge-effectiveness is as equally essential as knowledge, skills and attitudes are the most critical competence factors in hospitals. Managing, controlling, and communicating knowledge within social systems, from the management perspective, as well as integrating information processes, vision, goals and altering the course which the system is leading can help ease the task of hospital management. The innovative contribution of The Soft Side of Knowledge Management in Health Institutions lies in its exploration of how a knowledge perspective and knowledge-effectiveness can contribute to improving hospital leadership and organisation from a continuous-change perspective. Focused on knowledge management, information, communication, organizational learning, tacit knowledge, and negotiations within hospitals, the lessons and insights in this volume will appeal to both researchers and hospital managers alike.Table of ContentsChapter 1. Introduction to the history of hospital leadership Chapter 2. Management philosophies in hospitals Chapter 3. The knowledge-effectiveness perspective Chapter 4. Value creation processes in hospitals Chapter 5. Technology, innovation and tacit knowledge in hospitals Chapter 6. Organizational learning in hospitals Chapter 7. Conflict resolution in hospitals

Read more less

Book SynopsisThe communication of knowledge is a core concept in the field of knowledge management and an essential new role and responsibility of business managers. Knowledge capital is the primary source of wealth and the key source of productivity in the knowledge economy. Stockpiling and storing knowledge diminishes its value. It is only through circulation that our knowledge capital realizes its business value. Communicating Knowledge addresses essential management practices in the 21st-century knowledge economy. It speaks to the change that every organization is experiencing as they transition from an industrial to a knowledge organization. The COVID-19 pandemic has heightened an awareness of communications practices in the past year, with communication norms and behaviors being challenged at every level. How we communicate, when we communicate, with whom we communicate, and what we communicate is currently undergoing a global reform. Communication competencies are no longer desirable qualities in managers - they are essential. This book is intended for business managers working at all levels, knowledge management practitioners and scholars, communications professionals, practitioners, and consultants.Table of ContentsSection 1. Communicating Knowledge Chapter 1. Shifting Landscape of Organizational Communications Chapter 2. Communicating Knowledge in the New World of Work Chapter 3. Knowledge Capital and Knowledge Mobilization Chapter 4. Designing Management Communication for the Knowledge Economy Section 2. Communicating Knowledge Assets Chapter 5. Communicating Human Capital Chapter 6. Communicating Structural Capital Chapter 7. Communicating Relational Capital Section 3. Key Issues in Knowledge Communications Chapter 8. Discernment as a Management Issue Chapter 9. Listening as a Management Issue Chapter 10. Facilitation as a Management Issue Chapter 11. Decision Making as a Management Issue Chapter 12. Team Building as a Management Issue Section 4. Building Communications Competencies and Capacity Chapter 13. Building Communications Competencies Chapter 14. Building Communications Capacity Appendix A. Pulling it all Together

Read more less

Book SynopsisOver the past century, intelligence has evolved as a practice in several distinct domains. In each domain, it is a unique set of tactics grown out of day to day practices. Its practice has been limited to functional units in large, well-funded enterprises. However, in the knowledge economy, every organization must behave intelligently. The relationship between knowledge and intelligence is a logical one, but it is not one that has been highlighted in either knowledge management or intelligence analysis. Organizational Intelligence and Knowledge Analytics expands the traditional intelligence life cycle to a new framework - Design-Analyze-Automate-Accelerate - and clearly lays out the alignments between knowledge capital and intelligence strategies. Explaining what it means to build intelligence capacity across the organization, this book also includes a toolkit of references to analytical methods. This book is intended for business managers, intelligence professionals, data scientists, competitive and strategic intelligence professionals, and researchers in change management.Table of ContentsSection 1. Knowledge and Intelligence Chapter 1. Intelligence in Knowledge Economies and Organizations Chapter 2. Traditional Intelligence Work Chapter 3. Intelligence Work for the Knowledge Economy Chapter 4. Knowledge Capital as Intelligence Sources Section 2. New Intelligence Capabilities Chapter 5. Design Capability Chapter 6. Analysis Capability Chapter 7. Automate & Operationalize Capability Chapter 8. Accelerate Capability Section 3. Sustaining the Intelligent Organization Chapter 9. Capacity Building for Organizational Intelligence and Analytics Chapter 10. Assessing Current Intelligence Capacity Chapter 11. Crafting and Sustaining an Organizational intelligence Strategy Chapter 12. Business Stories of Intelligent Organizations

Read more less

Book SynopsisAssessment models and methods are taught in business schools, routinely published, conducted at all organizational levels and widely understood. Yet as organizations transform from an industrial to knowledge-based economy, assessments are rarely adapted to the new environment. Simply applying existing assessment models and methods to knowledge does not address the challenge. Knowledge assets, knowledge transactions and knowledge capabilities have unique properties and behaviors that may render traditional methods as unreliable or invalid. Expert authors Dean Testa, Johel Brown-Grant and Denise Bedford draw from their practical and theoretical experience in designing assessments for knowledge organizations, from observing successes and failures in a variety of organizations. Synthesizing their experience, their discussions here help knowledge management professionals gain a deeper understanding of maturity models and determine how best to create an assessment strategy for their organization. Offering an enhanced understanding of how to engage organisations in assessments, describing maturity factors and offering tools to communicate the results of these maturity assessments, this is an unmissable book for knowledge management professionals and researchers.Table of ContentsPart I: Assessment Fundamentals 1. Assessment for Organizations 2. Assessment as a Management Tool 3. Assessment Models and Methods Part II: Knowledge Management Assessments - Moving Theory to Practice 4. Assessment Models and Methods for Knowledge Organizations 5. Assessing Knowledge Management Capabilities 6. Assessing Knowledge Capital Assets 7. Assessing Knowledge Capacity of the Business Part III: Knowledge Management Assessments - Taking Action 8. Designing a Knowledge Assessment Strategy 9. Communicating Assessment Results Part IV: Sustaining Knowledge Management Assessments 10. Getting Ready for Governance - Sustaining an Assessment Strategy 11. Assessment Cultures

Read more less

Book SynopsisOrganizations are increasingly aware of the role that culture plays in implementing strategies. The adage ‘culture eats strategy for breakfast everyday’ shows how important it is to understand, monitor, and calibrate company culture. This means shaping the behaviour of leaders, managers, teams, and individuals. It means integrating assessment and behaviours into performance and communication strategies. Cultures – at all levels – are shifting in today’s society. It is important to understand which factors are having which effects. The Cultures of Knowledge Organizations presents a new perspective that treats organizational culture not as a static conceptual model but as a dynamic, complex and adaptive system. The authors consider how de facto organizational business cultures must function in a hyperdynamic knowledge economy. Today’s managers need real practical guidance on how to see ‘culture’, how to assess it, how to design a culture that supports business goals, and how to help the workforce understand their own role in shaping culture. This research acts as a map for 21st Century.Table of ContentsIntroduction to the Series SECTION 1. THE FUNDAMENTAL OF CULTURE Chapter 1. Culture as a System Chapter 2. Organizational Culture as a Complex System Chapter 3. How Organizational Culture Dominates Strategy Chapter 4. KLC-Approach To Knowledge Organization Culture Building SECTION 2. THE SYNERGISTIC POWER OF KNOWLEDGE, LEARNING, AND COLLABORATION CULTURES Chapter 5. Knowledge Cultures Open Minds Chapter 6. Learning Cultures Grow Minds Chapter 7. Collaborative Culture Enhances the Network of Minds SECTION 3. KLC AND THE COMPLEX CULTURES OF THE PUBLIC SECTOR Chapter 8. Public Sector Cultures Chapter 9. The KLC Approach and Pubic Sector Diplomacy Chapter 10. The KLC Approach and Public Sector Military Chapter 11. The KLC Approach and Public Sector Space Exploration Chapter 12. The KLC Approach and Public Sector Agriculture Appendix A. Pulling It All Together Appendix B. Empirical Evidence of the KLC-Approach Appendix C. Surveying Knowledge, Learning and Collaboration Cultures Appendix D. Agenda of Research Topics for the Future

Read more less

Book SynopsisWith the establishment of the innovation economy, the Fourth Industrial Revolution is becoming a reality. As this occurs, new forms of leadership arise, generated by the interaction between leadership functions and neurology. From political leadership to organizational structure, these industrial changes will cause ripples throughout our society. It is important to get ahead of these changes, adapting to the new forms of leadership necessary, before these ripples become tidal waves. In order to do so, expert author Jon-Arild Johannessen turns to the processes that are a key part of the innovation economy, examining how value creation is changing in the new Industrial Revolution. In this innovative book, Johannessen asks the question: what are the key value creation processes in the innovation economy? And how do these processes affect the logic of industry and industrial societies?Table of ContentsChapter 1. Moving Towards the Innovation Economy Chapter 2. The Cycle of Creating a Championship Culture in Organizations in the Innovation Economy (Fourth Industrial Revolution) Chapter 3. Brain Science and Evidence-Based Leadership Chapter 4. Intelligent Robots and Business Organization at the Start of the Innovation Economy Chapter 5. Political Leadership and Value Creation Processes in the Innovation Economy

Read more less

Book SynopsisEntrepreneurship as Empowerment focuses on entrepreneurial theory and practice through the lens of knowledge spillovers and entrepreneurial ecosystems, enabling readers to gain a better understanding about emerging trends and developments. This edited collection widens the traditional field of entrepreneurship by discussing the way in which ecosystems facilitate the flow of knowledge, thereby creating new business opportunities globally. The current state of research on knowledge spillovers and entrepreneurial ecosystems is analysed with a view to highlighting research gaps that need further attention. Entrepreneurship as empowerment examines cultural and societal expectations and contextualises entrepreneurship across places and industries. Aimed at both academics and practitioners of entrepreneurship, Ratten uses expectancy theory to understand entrepreneurship and contributes to the burgeoning body of literature from a knowledge management and practice standpoint. Entrepreneurship as empowerment provides a unique approach to understand the cultural and social expectations that are tied into being an entrepreneur today.Table of ContentsChapter 1. Entrepreneurship as empowerment: Knowledge spillovers and entrepreneurial ecosystems; Vanessa Ratten Chapter 2. Entrepreneurial ecosystems: the role of accelerators; Vanessa Ratten Chapter 3. Cultural identity and entrepreneurial performance; Anthony Abiodun Eniola Chapter 4. The influence of entrepreneurship orientation on firm performance: A case study of the Salatiga food industry, Indonesia; Innaka Fahrunnisak Swasti Erista, Roos Kities Andadari, Petrus A Usmanij, Vanessa Ratten Chapter 5. Sport entrepreneurship, financial, sporting and social performance: A theoretical framework; Paloma Escamilla-Fajardo, Vanessa Ratten and Juan Nunez-Pomar Chapter 6. Pathway of small traditional Industry in a developing country towards sustainability: A review of innovations development of the furniture cluster industry in Jepara Indonesia; Danu Patria, Petrus A Usmanij and Vanessa Ratten Chapter 7. Poland's conditions of liberalisation and its impact on the service economy; Anna Dabrowska and Adrian Lubowiecki-Vikuk Chapter 8. Sport start-up practices: Thoughts and insights; Vanessa Ratten, Paloma Escamilla-Fajardo and Juan Nunez-Pomar Chapter 9. Entrepreneurship within airside food and beverage outlet patronage: The creation of ecosystems using outlet context and passenger's emotions; Thorsten Merkle, Kayhan Tajeddini, Ilias Vlachos and Jim Keane Chapter 10. Entrepreneurial ecosystems: Future research ideas; Vanessa Ratten and Sumayya Rashid

Read more less

Book SynopsisNetworks are essential to mobility - mobility of people, goods, services, communications, and knowledge. The 21st century knowledge economy is dependent upon knowledge mobility and flows. Knowledge networks build upon, but are more complex than, traditional networks. While the network science literature is a starting point, it is not sufficient for modelling or managing knowledge networks. Knowledge networks pay greater attention to nodes as knowledge sources, links as relationships, and the knowledge content of messages. Knowledge Networks describes the role of networks in the knowledge economy, explains network structures and behaviors, walks the reader through the design and setup of knowledge network analyses, and offers a step by step methodology for conducting a knowledge network analysis. Bedford and Sanchez bridge the academic and business perspective of networks. This book illustrates the role of human and non-human actors in these evolving networks, and describes the emerging nature of networks of machines and things. Knowledge Networks is essential reading for business managers, knowledge managers, network analysts, consultants, and researchers in knowledge transfer and translation.Table of ContentsSection 1. Networks In The Knowledge Economy Chapter 1. Networks in the Knowledge Economy Chapter 2. Network Structures and Components Chapter 3. Knowledge Networks Section 2. Network Structures And Behaviors Chapter 4. Network Nodes and Knowledge Sources Chapter 5. Messaging Knowledge Chapter 6. Network Links, Knowledge Flows, and Relationships Section 3. Putting Theory Into Practice - Strategies And Tactics Chapter 7. Developing a Knowledge Network Strategy Chapter 8. Designing and Operationalizing Knowledge Network Analyses Chapter 9. Building Capacity for Knowledge Networks Section 4. Everyday Knowledge Network Examples Chapter 10. Scientific and Research Networks Chapter 11. Learning Networks Chapter 12. Industry and Business Networks Chapter 13. Community and Group Networks Chapter 14. Protective and Emergency Service Knowledge Networks Chapter 15. Civic and Political Networks Chapter 16. Networks of Things Appendix A. Pulling it all Together – Sample Project Plan Appendix B. Review of Metrics – Knowledge, Network and Business Performance

Read more less

Book SynopsisIn present days more and more academics and practitioners are seeking to understand how organizations manage their knowledge and intellectual capital in order to obtain more effective competitive advantages. Taking into account these issues, and in order to answer the concerns expressed by these professionals, this book looks to help them to understand and implement in their organizations effective transfer and management of knowledge strategies. It looks for ways to understand and perceive how organizational HR, individually and as a team, conceptualize, invent, adapt, define and use this knowledge and intellectual capital. The book has a special interest in research on important issues that transcend the boundaries of single academic subjects and managerial functions. In a modern world, characterized by high levels of competition and complexity, only those organizations which can manage, efficiently, all their assets can survive. Among these the management of knowledge and intellectual assets is a recent and challenging process. Only with human talent organizations can survive. Conscious of these priorities, this book is of great relevance as it looks for ways to understand and perceive how organizational HR, individually and as a team, conceptualize, invent, adapt, define, transfer and use knowledge and intellectual capital. It is, also, very important and with positive implications to practitioners and academics, as it will contribute to a more effective advance and tool of communication in what concerns the understanding of key issues related to the knowledge management and intellectual capital in competitive organizations management all over the world.Table of ContentsPREFACE Xl CHAPTER 1. THE IMPACT OF KNOWLEDGE HOARDING ON MICRO-FIRM LEARNING NETWORK EXCHANGE 1 Felicity KELLIHER, Elaine AYLWARD and Leana REINL 1.1. Introduction 1 1.2. Micro-firm learning networks and the pursuit of competitive advantage 2 1.3. Building trust in a micro-firm learning network: the role of the knowledge facilitator 3 1.4. The pursuit of shared knowledge across network boundaries 4 1.5. Challenging the knowledge exchange assumption 5 1.6. Knowledge hoarding and its impact on network exchange 6 1.7. Observing knowledge exchange activity in action 7 1.8. Micro-firm learning network: member interaction 9 1.9. Barriers to knowledge exchange 9 1.10. Initial knowledge release 10 1.11. Information flow and the cycle of shared experience 11 1.12. Seeking knowledge beyond the network boundary 13 1.13. The role of the knowledge facilitator 13 1.14. Visualizing the knowledge exchange dynamic in a micro-firm learning network 14 1.15. Conclusion 16 1.16. Bibliography 17 CHAPTER 2. KNOWLEDGE EXCHANGE IN PUBLIC-PRIVATE PARTNERSHIPS: THE CASE OF ECH 21 Andreas SPICHIGER, Kim Oliver TOKARSKI and Reinhard RIEDL 2.1. Characteristics of knowledge 21 2.2. Knowledge networks and knowledge transfer 27 2.3. Stakeholders in e-government 29 2.4. Goals of the stakeholders 30 2.5. eCH as a PPP 31 2.6. The business case for eCH 33 2.7. Specification artifacts 38 2.8. Standardization in eCH 39 2.9. Success and challenges 42 2.10. Bibliography 45 CHAPTER 3. TALENT DEVELOPMENT AND LEARNING CHALLENGES IN CEE: THE CASE OF POLAND 49 Agnieszka SKUZA and Hugh SCULLION 3.1. Introduction 49 3.2. Talent development and learning 53 3.3. Transformational influences on management: from communism to capitalism 57 3.4. Talent development challenges in Polish context 60 3.4.1. Superiority oftechnical competencies over generic competencies 61 3.4.2. Low level of responsibility and accountability 62 3.4.3. Lack of acceptance for success of an individual 63 3.4.4. Low level of innovativeness and willingness to learn 64 3.4.5. Poor assessment skills due to poor evaluation systems 64 3.4.6. Promotions based on "personal connections" 66 3.4.7. Limited participation in the decision-making process 67 3.4.8. Treating high potentials as a threat to one's own position 67 3.4.9. Perceived low value oftraining 68 3.5. Conclusion 69 3.6. Bibliography 70 CHAPTER 4. KNOWLEDGE SHARING: SOCIAL, CULTURAL AND STRUCTURAL ENABLING FACTORS 81 Maria J. SANTOS, Raky WANE and Octavio LOPES 4.1. Introduction 81 4.2. From managing stocks to managing flows: 15 years of KM 83 4.2.1. Knowledge sharing 89 4.3. Overcoming organizational barriers to knowledge sharing 93 4.3.1. Organizational culture 94 4.3.2. Organizational structure 98 4.3.3. Leadership 100 4.3.4. Communication and motivation 105 4.4. Final observations 115 4.5. Bibliography 118 CHAPTER 5. ORGANIZATIONAL TRUST AND KNOWLEDGE SHARING IN PORTUGUESE TECHNOLOGICAL ENTERPRISES 127 Carla FREIRE 5.1. Introduction 127 5.2. Knowledge in organizations 130 5.2.1. The nature oftacit, explicit and dynamic knowledge 131 5.3. Knowledge sharing 135 5.4. Organizational trust and its connection to knowledge 136 5.4.1. The definition ofthe concept of organizational trust 137 5.4.2. The social exchange theory as a theoretical framework 140 5.5. Support practices for innovation and knowledge sharing 141 5.6. Case study, sample, measures and data analysis 143 5.6.1. Measures 144 5.6.2. Results 146 5.6.3. Discussion and conclusions 153 5.7. Management implications 155 5.8. Appendix 156 5.9. Bibliography 157 CHAPTER 6. ORGANIZATIONAL MEMORY: A PRELIMINARY MODEL BASED ON INSIGHTS FROM NEUROSCIENCE 167 Isabel RAMOS and Linda LAVINA 6.1. The problem 169 6.2. Organizational memory: an evolving concept 171 6.3. A perspective on the human memory 175 6.4. Organizationally distributed memory: a new model for organizational memory 177 6.5. Organizational remembering in practice: evidence for the relevance of the proposed model 183 6.6. Organizational memory dysfunctions: evidence from the literature 189 6.7. Conclusions 197 6.8. Bibliography 198 CHAPTER 7. DELVING DOWN TO LEARN UP: KNOWLEDGE MANAGEMENT AND HEALTH REFORMS 207 Teresa Carla Trigo OLNElRA and Vitor RAPOSO 7.1. Introduction 207 7.1.1. Rules, norms and logics 210 7.2. Hospitals, complexity and hierarchy 218 7.2.1. Reconciling organizational and operational logics 220 7.3. Realities of change management in the British NHS 223 7.4. Lack of knowledge transfer to and in the Portuguese NHS 226 7.4.1. Senior administrators and doctors as middle managers 229 7.4.2. Nurses in a pediatric hospital 234 7.5. Discussion of findings 237 7.6. Strength and limits of the findings 239 7.7. Implications for further research 240 7.8. Bibliography 241 CHAPTER 8. THE KNOWLEDGE SPIRAL IN COMMUNITIES OF PRACTICE: USING INFORMATION TECHNOLOGY FOR STRUCTURING THE COLLECTIVIZED INTELLIGENCE 249 Jefferson David Araujo SALES and Jairo Simiao DORNELAS 8.1. Introduction 249 8.2. Context 253 8.2.1. Scenario 254 8.2.2. Problem 255 8.2.3. Goals 257 8.2.4. Feasibility reasons 258 8.3. Visit to the literature 259 8.3.1. People 260 8.3.2. Groups 261 8.3.3. Communities of practice 263 8.3.4. Smart collectives 264 8.4. Methodological procedure 267 8.4.1. Research design 269 8.4.2. Data collection 270 8.4.3. Data analysis 271 8.5. Pilot test 273 8.5.1. Practical aspect 274 8.5.2. The spiral construction 277 8.6. Final remarks 280 8.7. Bibliography 281 CHAPTER 9. ORGANIZATIONAL LEARNING, LEARNING ORGANIZATION AND KNOWLEDGE CREATION AND TRANSMISSION: SOME REFLECTIONS 287 Carolina MACHADO 9.1. Introduction 288 9.2. Organizational learning, learning organization and knowledge management: some concepts 289 9.3. Learning organization and knowledge creation and management: divergent or convergent? 293 9.4. Senge and Nonaka & Takeuchi's theories in learning and knowledge creation and transmission 296 9.4.1. Learning organization theory (Senge, 1997, first edition in 1990) 296 9.4.2. Knowledge creation theory (Nonaka and Takeuchi, 1995) 299 9.5. The role ofIT in the four conversion modes ofthe knowledge-creation model 304 9.6. Final remarks 306 9.7. Bibliography 308 LIST OF AUTHORS 311 INDEX 313

Read more less

Book SynopsisWritten by highly-respected practitioners and scholars "In Search of Knowledge Management: Pursuing Primary Principles" offers research and practice insights into the emerging discipline and field of knowledge management and aims to accelerate a global adoption of knowledge management (KM) as a distinct and critical field of study for today's professionals. Following on from "Creating the Discipline of Knowledge Management: The Latest in University Research" published in 2005 by Elsevier, this publication proudly bears the imprimatur of George Washington University. Its contents are based on the time-proven research methodologies and scrutiny of the doctoral programs, and it records and characterizes the community's KM practice and research. It goes beyond mere technology implementations to consider the larger KM context including leadership, learning, and organization that make KM successful in real world situations. This book is an essential reference tool for all universities, research centres and organizations working on KM, as well as government and non-governmental organizations and businesses that both research and follow the latest KM research and practices.

Read more less

Book SynopsisThe present publication focusses the attention on new avenues in regional information and knowledge management, while we will zoom in particularly on the potential promises and hurdles of digital technology. This digital challenge has already generated a wealth of implications in the area of smart or intelligent cities, but as yet far less has been achieved in the field of regional planning and regional science. There is clearly a need for a more systematic and wide-ranging assessment and presentation of emerging approaches and concepts in this field, for instance, in regard to principles (e.g. geographic rule modeling), methodologies (e.g. blockchain systems), data analytics (e.g. machine learning) and data governance (e.g. data sovereignty) of regional information and knowledge. Especially in our ‘big data’ era, a systematic, comprehensible and reliable acquisition, storage, sharing and handling of data (e.g. on the basis of systematic decomposition and filtering principles) is more needed than ever before. The present study seeks to present a selection of state-of-the-art contributions on advanced – often digitally-oriented – regional information and knowledge management foundations, principles and practices written by several experts in the field of spatial informatics. These contributions were collected with a view to the design of a comprehensive knowledge and research agenda, which was discussed during a brainstorm workshop in Lyon, France (October 2021). This book covers various fields of interest, such as GeoAI, knowledge modelling, IoT and scalability, space syntax, rule extraction, data governance and data self-sovereignty. It is concluded with a knowledge and research agenda outlining future endeavors in the field of the spatial information sciences (or spatial informatics).Table of Contents

Read more less

Book SynopsisThis book highlights the different ways of traditional ecological knowledge (TEK) practices that conserve natural resources sustainably. Traditional ecological knowledge (TEK), along with synonymous or closely related terms like indigenous knowledge and native science, originates in the literature on international development and adaptive management. Against the backdrop of unprecedented global degradation and reduction in ecosystem services with impacts on human well-being over the last 50 years, there is a growing interest in the role of traditional ecological knowledge (TEK) practices and systems of local communities in ensuring the sustainable utilization and management of resources. In this context, this book comprehensively analyzes the important aspects of natural resources in Asia. This book covers a detailed study of the different aspects of natural resources. It is divided into three sections, which deal with varying dimensions of indigenous ecological knowledge of resource management in Asia. The first part reflects upon the concept of traditional ecological knowledge, the second part analyzes the systematic documentation of TEK practices, and the third part deals with policy for governance. This book critically describes and explains the indigenous knowledge about resource management. This book is the ideal text for undergraduate, postgraduate, and research scholars in India and abroad. This book is designed in such a manner that it covers all the aspects of natural resources. It also helps the administrator and policymakers use indigenous knowledge in resource management.Trade Review“The book is full of figures and flowcharts allowing an easy grasp of topic and sub-topics. … This edition will be a valuable resource for academicians, students, researchers, practitioners, environmentalist, policymakers and all those who are looking for a well-structured information on TEK concepts and their usage. The book deserves appreciation for the contribution of editors and various authors for making this timely, cost-worthy and outstanding edition.” (Tanu Kumari, Anthropocene Science, Vol. 2 (2), 2023)Table of Contentssee attachments

Read more less

Book SynopsisThis textbook is the first of its kind, designed exclusively for the training and professional development of engineering technicians and technologists on the quality concepts, tools, and skills necessary for today's industrial environment. The book provides learners and working professionals with numerous examples, exercises, and case studies to prepare them to apply concepts including total quality management (TQM), six sigma, and lean methodology in analyzing and solving quality problems and implementing process improvements and corrective actions in the manufacturing process.Quality and Lean Six Sigma for Engineering Technicians gives readers a practical understanding of six sigma and manufacturing improvement concepts. It is also a go-to reference for practicing engineering technicians already working in the field.Table of ContentsIntroduction.- Basic Statistics.- Defining the Six-Sigma Project.- Measure.- Analyze.- Improve.- Control.- Epilogue.

Read more less

Book Synopsis

Read more less

Book SynopsisCompanies need to invest in innovation in order to ensure their long-term survival. This book focuses on how and why key players support or obstruct the implementation of a technological innovation in ambidextrous organizations, and how the interaction between players involved in daily business and innovation affects implementation of innovation in 'high reliability organizations'.This book argues that an organization has to create new innovations or adopt innovations to constantly deliver attractive products on the one hand, while also adjusting and improving current products and processes on the other. In turn, it addresses a specific problem: What if a company operates in an innovation-averse and procedural environment and culture? Drawing on case studies, focus group studies and a unique analytical framework, it then provides ways for companies to overcome this situation.Table of ContentsChapter 1. Introduction.- Chapter 2. Literature review and theoretical propositions.- Chapter 3. Methods.- Chapter 4. Empirical results.- Chapter. 5 Discussion of the results.- Chapter 6. Conclusions and Implications.

Read more less

Book SynopsisEine effektive Einarbeitung in die Bilanzanalyse und Unternehmensbewertung mit Hilfe von MS ACCESS. Sie lernen an einem Musterbeispiel vorliegende Jahresabschlussdaten aufzubereiten und die notwendigen Kennzahlen zu berechnen. So kommen Sie zu einer realistischen Beurteilung der wirtschaftlichen Lage Ihres Unternehmens. Die vorgelegten Musterauswertungen können Sie unmittelbar in Ihre betriebliche Praxis übertragen. Jedes Kapitel ist so erläutert, dass der Leser die einzelnen Arbeitsschritte leicht nachvollziehen und die Abschlüsse selbstständig analysieren lernt. Für den Leser gibt es online einen kostenlosen Aktualisierungsservice.Table of ContentsDie Bedeutung von Access für die Bilanzanalyse - Gegenstand der Bilanzanalyse - Das Erstellen einer Datenbank und dazugehörige Tabellen sowie deren Bearbeitung - Abfragen und Berechnungen - Allgemeine Aussagen und Analysen von Berechnungen - Beziehungen - eine Grundlage für die effiziente Datenverarbeitung - Weitere Möglichkeiten zur Präsentation von Bilanzergebnissen

Read more less

Book SynopsisNeben einer Kommando-Übersicht (UNIX V.4) werden häufig gebrauchte Kommandos und Funktionen detailliert beschrieben. Den Themen Editoren, C-Systemanschlüsse, Systempflege und Programmentwicklung sind eigene Kapitel gewidmet, und es wird ein Überblick über den grafischen Desktop gegeben.Die Neuauflage berücksichtigt insbesondere die Systemversion V.4, die sich im kommerziellen Umfeld etabliert hat.Trade Review"Einführung in die Begriffe und Grundlagen von Unix und Nachschlagewerk für nahezu alle Standard-Kommandos, mit Listen, Tabellen und Übersichten, von den altbekannten regulären Ausdrücken bis hin zu sämtlichen System- und Bibliotheksaufrufen aus SVR4, Spec1170 und Posix." (Output) "Auf dem Weg zum Linux-/UNIX-Fachmann werden Sie mit Sicherheit UNIX System V.4 begegnen, einem Unix-Standardwerk... Linux-Eigenheiten kommen hier nicht vor, dafür finden Sie aber um so umfassendere Informationen zu Geschichte und Konzept von UNIX, zu den zur Verfügung stehenden Kommandos und den dem Programmierer zugänglichen Systemaufrufen. Was in den anderen Büchern kurz zusammengefasst ist, können Sie hier ausführlicher, mit Beispielen illustriert und vollständiger nachlesen." (Inside Multimedia)Table of Contents1 Einleitung.- 2 Das Unix-System.- 3 Erste Schritte in Unix.- 4 Konzepte und Begriffe.- 5 Kommandos Des Unix-Systems.- 6 Editoren.- 7 Die Shell Als BenutzeroberflÄChe.- 8 Das X Window System.- 9 Programmentwicklung Unter Unix.- 10 SystemanschlüSse Und C-Bibliotheksfunktionen.- 11 Systemverwaltung und Systempflege.- A Übersichten und Tabellen.- B Literaturverzeichnis.- Stichwortverzeichnis.

Read more less

Book SynopsisWie sieht eine erfolgreiche Einführung von Industrie 4.0 aus? Dieses Buch stellt das Konzept, die Paradigmen und relevanten Technologien von Industrie 4.0 sowie deren Gesamtzusammenhänge systematisch vor. Entgegen der gängigen, rein technologischen und anwendungsbezogenen Betrachtungsweise, führt das Buch zusätzlich strategische, taktische und operative Betrachtungsebenen zu einem integrativen Strang zusammen. Zentrales Herzstück dabei ist ein Vorgehensmodell, das den Handlungsbedarf auf strategischer und operativer Ebene beschreibt. Ein Praxisfall, unterschiedliche Industrie 4.0-Use Cases und namhafte Experten aus Forschung und Praxis machen diese Lektüre interessant für Themen-Neueinsteiger, aber auch für Umsetzungsinteressierte des mittleren und oberen Managements, die eine neue Sichtweise auf die Komplexität des Themas gewinnen möchten. Das Glossar macht das Buch zum wertvollen Nachschlagewerk für das Thema Industrie 4.0. Trade Review“... Ein Handbuch, das Vorgänge auf praktischer Ebene beschreibt und dabei hilft, die verschiedenen Betrachtungsebenen zusammenzuführen, ist von großer Bedeutung. … Praxisfälle auf und hilft so von Erfahrungen anderer Unternehmen zu profitieren. Systematisch werden Hintergründe erklärt und Ideen für ein individuelles Vorgehensmodell gegeben. Gut gefallen haben uns auch die zahlreichen Skizzen, Abbildungen, (Foto-) Beispiele sowie die weiterführenden Literaturhinweise.” (steuern-buecher.de, Februar 2018)“... ist der Band also für diejenigen zu empfehlen, die einmal einen ungetrübten Blick auf die Interessen der Kapitalseite werfen wollen, wenn es um die Industrie 4.0 geht. Neben der ganzen Chose von der „Befreiung von der harten Arbeit“ wird hier Klartext gesprochen, wie der Arbeiter in dieser Industrie 4.0 vorkommt.” (Berthold Beimler, in: untergrund-blättle.ch, 7. Januar 2016)Table of ContentsIndustrie 4.0 - Chance: Welchen Mehrwert bietet das Konzept für Unternehmen?; Basics: Was ist Industrie 4.0 und was beinhaltet es?; Strategie: Welche Einführungsstrategien gibt es und welche sind für die Unternehmen empfehlenswert?; Umsetzung & Optimierung: Welche Handlungsfelder sind zu beachten?

Read more less

Book Synopsis​Dieses Buch bietet eine umfassende Einführung in die Blockchain- und Distributed-Ledger-Technologie. Es ist ein Leitfaden für Praktiker und enthält detaillierte Beispiele und Erklärungen, wie sich eine Blockchain von Grund auf neu aufbauen und betreiben lässt. Durch seinen konzeptionellen Hintergrund und praktische Übungen ermöglicht dieses Buch Studenten, Lehrern und Krypto-Enthusiasten, ihre erste Blockkette zu starten, wobei Vorkenntnisse der zugrunde liegenden Technologie vorausgesetzt werden.Wie baue ich eine Blockchain auf? Wie präge ich eine Kryptowährung? Wie schreibe ich einen Smart Contract? Wie starte ich ein Initial Coin Offering (ICO)? Dies sind einige der Fragen, die dieses Buch beantwortet. Ausgehend von den Anfängen und der Entwicklung früher Kryptowährungen werden die konzeptionellen Grundlagen für die Entwicklung sicherer Software beschrieben. Die Themen umfassen u. a. Konsens-Algorithmen, Mining und Dezentralisierung. „Dies ist ein einzigartiges Buch über die Blockchain-Technologie. Die Autoren haben die perfekte Balance zwischen Breite der Themen und Tiefe der technischen Diskussion gefunden. Aber das wahre Juwel ist die Sammlung sorgfältig kuratierter praktischer Übungen, die den Leser schon ab Kapitel 1 durch den Prozess des Aufbaus einer Blockchain führen.“ Volodymyr Babich, Professor für Betriebs- und Informationsmanagement, McDonough School of Business, Georgetown University„Eine ausgezeichnete Einführung in die DLT-Technologie für ein nicht-technisches Publikum. Das Buch ist vollgepackt mit Beispielen und Übungen, die das Erlernen der zugrunde liegenden Prozesse der Blockchain-Technologie für alle, vom Studenten bis zum Unternehmer, erheblich erleichtern.“ Serguei Netessine, Dhirubhai Ambani Professor für Innovation und Entrepreneurship, The Wharton School, University of PennsylvaniaTable of ContentsBlockchain-Grundlagen.- Kryptowährungen.- Konsensmechanismen.- Smart Contracts.- Privatsphäre und Anonymität.- Blockchain-Kryptografie: Part I.- Blockchain-Kryptografie: Part II.- Blockchain in Aktion: Praxisanwendungen.

Read more less

Book SynopsisThis book discusses how systems thinking and approaches can aid management consultants in navigating the complexities of client advisory in current realities. It thereby brings to the forefront aspects of holism, flexibility and responsibility - the keys to success in today’s world. Management consultants are called in to offer an independent expert view of an organisation/ a situation and are expected to address some of the most pressing problems businesses face. The client does not exist in a silo, but in a complex environment that lies at the intersection of a range of internal and external factors that are often unseen and unpredictable. The organisation itself presents an alien territory that the consultant is expected to acclimatise to within a very short period of time, and come up with solutions that “insiders” would not have been able to visualise. The book presents a range of ideas, concepts and reference cases that are relevant and topical for consultants in their daily work. It argues that systems thinking allows holism and flexibility in management consulting – while holism is about the ability to encompass the environmental and organisational complexity, flexibility is about the ability to think creatively and adopt different approaches to accommodate this complexity. With commentaries, case studies, conceptual models and perspectives that cut across multiple industries, sectors and countries, this book is a valuable resource for academics and professionals alike. The book’s inner pages and its page on Springer.com contain additional comments providing perspectives of clients, industry experts and academia.Table of ContentsPart 1: SYSTEMS THINKING FOR MANAGEMENT CONSULTANTS.- Chapter 1. What is Systems Thinking.- Chapter 2. Critical Systems Thinking for Holism and Flexibility.- Chapter 3. On-ground relevance.- Part 2: FRAMEWORKS FOR CONSULTANTS.- Chapter 4. Microinsurance and Community Engagement.- Chapter 5. Access and Empowerment through electronic Public Health.- Chapter 6. Conceptual framework for technology implementation.- Part 3: Cases to Ponder.- Chapter 7. Healthcare Knowledge Management.- Chapter 8. Project Failure.- Chapter 9. Organizational Collaboration.- Chapter 10. Bracing for the future.

Read more less

Book SynopsisOverview: The benchmark text for the syllabus organised by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O'Brien defines technology and then explains how companies use the technology to improve performance. Real world cases finalise the explanation.Table of ContentsMODULE I Foundation Concepts 1.Foundations of Information Systems in BusinessSection I Foundation Concepts: Information Systems in BusinessSection II Foundation Concepts: The Components of Information Systems2.Competing with Information TechnologySection I Fundamentals of Strategic AdvantageSection II Using Information Technology for Strategic AdvantageMODULE II Information Technologies3.Computer HardwareSection I Computer Systems: End User and Enterprise ComputingSection II Computer Peripherals: Input, Output, and Storage Technologies4.Computer SoftwareSection I Application Software: End-User ApplicationsSection II System Software: Computer System Management5.Data Resource ManagementSection I Technical Foundations of Database ManagementSection II Managing Data Resources6.Telecommunications and NetworksSection I The Networked EnterpriseSection II Telecommunications Network AlternativesMODULE III Business Applications7.E-Business SystemsSection I e-Business SystemsSection II Functional Business Systems8.Enterprise Business SystemsSection I Getting All the Geese Lined Up: Managing at the Enterprise LevelSection II Enterprise Resource Planning: The Business BackboneSection III Supply Chain Management: The Business Network9.E-Commerce SystemsSection I e-Commerce FundamentalsSection II e-Commerce Applications and Issues10. Supporting Decision MakingSection I Decision Support in BusinessSection II Artificial Intelligence Technologies in BusinessMODULE IV Development Processes11. Developing Business/IT StrategiesSection I Planning FundamentalsSection II Implementation Challenges12.Developing Business/IT SolutionsSection I Developing Business SystemsSection II Implementing Business Systems MODULE V Management Challenges13.Security and Ethical ChallengesSection I Security, Ethical, and Societal Challenges of ITSection II Security Management of Information Technology14.Enterprise and Global Management of Information TechnologySection I Managing Information TechnologySection II Managing Global IT

Read more less

Book SynopsisThe authors are senior technical staff members within the CERT Program of the Software Engineering Institute (SEI). Richard A. Caralli, Resilient Enterprise Management technical manager, develops and delivers methods, tools, and techniques for enterprise security and resilience management. He has led the development of CERT-RMM. Julia H. Allen conducts research in operational resilience, software security and assurance, and measurement and analysis. She served as the SEI's Acting Director and Deputy Director/COO and authored The CERT Guide to System and Network Security Practices (Addison-Wesley, 2001). David W. White, a core member of the CERT-RMM development team, develops CERT-RMM and related products and helps organizations apply them.Table of Contents List of Figures xiList of Tables xiiiPreface xvAcknowledgments xxi Part One: About the Cert Resilience Management Model 1 Chapter 1: Introduction 7 1.1 The Influence of Process Improvement and Capability Maturity Models 8 1.2 The Evolution of CERT-RMM 10 1.3 CERT-RMM and CMMI Models 15 1.4 Why CERT-RMM Is Not a Capability Maturity Model 18 Chapter 2: Understanding Key Concepts in CERT-RMM 21 2.1 Foundational Concepts 21 2.2 Elements of Operational Resilience Management 27 2.3 Adapting CERT-RMM Terminology and Concepts 39 Chapter 3: Model Components 41 3.1 The Process Areas and Their Categories 41 3.2 Process Area Component Categories 42 3.3 Process Area Component Descriptions 44 3.4 Numbering Scheme 47 3.5 Typographical and Structural Conventions 49 Chapter 4: Model Relationships 53 4.1 The Model View 54 4.2 Objective Views for Assets 59 Part Two: Process Institutionalization and Improvement 65 Chapter 5: Institutionalizing Operational Resilience Management Processes 67 5.1 Overview 67 5.2 Understanding Capability Levels 68 5.3 Connecting Capability Levels to Process Institutionalization 69 5.4 CERT-RMM Generic Goals and Practices 73 5.5 Applying Generic Practices 74 5.6 Process Areas That Support Generic Practices 74 Chapter 6: Using CERT-RMM 77 6.1 Examples of CERT-RMM Uses 78 6.2 Focusing CERT-RMM on Model-Based Process Improvement 80 6.3 Setting and Communicating Objectives Using CERT-RMM 83 6.4 Diagnosing Based on CERT-RMM 92 6.5 Planning CERT-RMM—Based Improvements 95 Chapter 7: CERT-RMM Perspectives 99 Using CERT-RMM in the Utility Sector, by Darren Highfill and James Stevens 99 Addressing Resilience as a Key Aspect of Software Assurance Throughout the Software Life Cycle, by Julia Allen and Michele Moss 104 Raising the Bar on Business Resilience, by Nader Mehravari, PhD 110 Measuring Operational Resilience Using CERT-RMM, by Julia Allen and Noopur Davis 115 Part Three: CERT-RMM Process Areas 119 Asset Definition and Management 121 Access Management 149 Communications 175 Compliance 209 Controls Management 241 Environmental Control 271 Enterprise Focus 307 External Dependencies Management 341 Financial Resource Management 381 Human Resource Management 411 Identity Management 447 Incident Management and Control 473 Knowledge and Information Management 513 Measurement and Analysis 551 Monitoring 577 Organizational Process Definition 607 Organizational Process Focus 629 Organizational Training and Awareness 653 People Management 685 Risk Management 717 Resilience Requirements Development 747 Resilience Requirements Management 771 Resilient Technical Solution Engineering 793 Service Continuity 831 Technology Management 869 Vulnerability Analysis and Resolution 915 Part Four: The Appendices 943 Appendix A: Generic Goals and Practices 945 Appendix B: Targeted Improvement Roadmaps 957 Appendix C: Glossary of Terms 965 Appendix D: Acronyms and Initialisms 989 Appendix E: References 993 Book Contributors 997 Index 1001

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisUnlock the Potential in Your Employee Survey.You spend months crafting the right survey questions and planning how to share the results with senior leaders and managers. Then you anxiously anticipate the responses. But once the data trickle in, nothing happens, no one acts, and your employees wait and wait for change.What happened? When did the survey become just another “check the box” task for HR to administer and employees to fill out? In Engaging the Workplace, Sarah R. Johnson has scanned the diminishing state of the organizational survey and reached a profound, yet simple, conclusion: Companies don’t know why they want to conduct a survey, or how they plan to act on its results. As the big data movement took off, companies and their HR departments sought to capture, measure, and evaluate whatever data they could get their hands on. This led to more surveys - annual, semiannual, quarterly, pulse - all in the name of compiling more information and driving an engagement score. In theory, leaders could look at these frequent snapshots of how their employees were doing and determine what actions to take. But this increase in data has instead produced gridlock. Leaders put off next steps until the next survey and its results arrive, while employees lose faith in the survey’s potential to make a difference.With Engaging the Workplace, you can relaunch your survey process. When executed properly, the survey can enable leaders to make decisions based on data, rather than on fads, trends, or guesses. This means baking action planning into its design and ditching the one-size-fits-all trend in survey administration. After all, your company is not like any other. Use the survey to support the people analytics program you need and drive organizational excellence.

Read more less

Book SynopsisA Simple, Effective Approach to Attaining Learning and Performance ResultsJob aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid is the right choice? Job Aids Basics will teach you everything you need to know about selecting, creating, and using job aids.In this revised second edition, author Joe Willmore has included new examples of how to use job aids, as well as a new chapter on creating job aids for mobile devices. This is in addition to his step-by-step guide to determining the right job aid format for any situation, developing it using proven best practices, and implementing it in a way that ensures people will actually use it on the job. Willmore also gives you an evaluation process to determine if the job aid accomplished the business objectives you set out to meet.Each chapter contains insightful tips and tricks to help you avoid common mistakes people make when designing a job aid. There are also exercises at the end of every chapter so you can practice what you’ve learned. And as with all books in ATD’s Training Basics series, icons will alert you to essential concepts and definitions. Go from novice job aid designer to expert by adding this crucial resource to your training toolkit.

Read more less

Book SynopsisKnowledge Management Basics provides the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This title focuses on the learning professional's role in executing and supporting a comprehensive approach to managing, organizational knowledge. The book includes a vetted process to help practitioners determine organizational needs, identify sources of information, assist in selecting organizational information gathering systems, lead the learning and understanding about information dissemination, and ensure proper maintenance of the system.Table of ContentsCh. 1: What is Knowledge Management (KM)?; Ch. 2: How Organizations Use Knowledge Management; Ch. 3: Determining Your Information Needs; Ch. 4: Locating Information Sources; Ch. 5: Selecting Information-Gathering Systems; Ch. 6: Compiling, Confirming, and Circulating the Knowledge; Ch. 7: Maintaining Your KM System; Ch. 8: Tools and Resources; Ch. 9: Best Practices in KM; Ch. 10: Conclusion; Appendix/Index.

Read more less

Book SynopsisManaging and protecting a company’s brand is one of the most important jobs of the chief marketing officer, the chief executive officer, and the board. It used to be that marketers’ greatest challenge was convincing a consumer to try their product and stick with it—beer, apps, cars, what have you. But the challenges facing brands have gotten far more complex, and the stakes have grown higher when marketing in the #FakeNews Era. Leaders must now address a highly polarized marketplace, in which consumers are energized by their tribal affiliations to take action for or against brands based on their perceived values, beliefs, and biases. They also face grim potential consequences—ranging from share loss to job loss—when things go wrong. Should your brand take social and political stands or keep quiet? What are the benefits and risks of weighing in versus sitting on the sidelines? Is embracing brand purpose good for business or wasteful self-indulgence? Can a CEO’s misbehavior in a taxi cab one day bring a PR crisis the next? What happens when the public calls you out on a political position you didn’t even mean to take? This book tackles questions like these, outlining how a company must carefully navigate the waters of the #FakeNews Era, where moral scrutiny and consumer outrage abound. Here you’ll find strategic and tactical guidance on how to prepare yourself for what may lie ahead, because you won’t have time to puzzle it out when you get that dreaded late-night call from PR.

Read more less