Description

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.
Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.
Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.

Designing and Tracking Knowledge Management Metrics

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Paperback / softback by Alexeis Garcia-Perez , Farah Gheriss

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Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses... Read more

    Publisher: Emerald Publishing Limited
    Publication Date: 15/11/2019
    ISBN13: 9781789737264, 978-1789737264
    ISBN10: 1789737265

    Number of Pages: 272

    Description

    Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.
    Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.
    Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.

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