Knowledge management Books

Book SynopsisSixty years after its birth, contemporary tourism is at crossroads. It has grown to become a key element of economic well-being, but it is threatened and threatening. Its enemies are congestion, destruction of natural and cultural environments, and social unrest. However, it also contributes its fair share to these evils. How can tourism really become a fulcrum for development and sustainability in the 21st century? This is a matter of crucial importance for entrepreneurs, governments, and civil society stakeholders, and Knowledge Management in Tourism: Policy and Governance Applications provides these key players with answers and queries, and above all with the strategic tools to understand and act. Knowledge Management in Tourism: Policy and Governance Applications is an indispensable instrument for everyone interested in the theory and practice of this very important human pursuit: the quest for effectiveness, efficiency, and equity of tourism activities in helping build the future of mankind.Table of ContentsPreface. Introduction. Tourism for Development. Tourism Knowledge Sharing. Regional Tourism Development. Regional Tourism Competitiveness. Knowledge and Development for Tourism. People-First Tourism. Service Encounter-Based. Climate Change, Sustainability, and Tourism. Integrating Sustainability in Policy. Donor Funding and Climate Change. Accrediting Sustainable Event Practice. Tourism Destination Governance. Community Integration. Destination Governance. European Tourism Policy. Governance in the Tourism Practice. Conclusion. References. About the Authors. Subject Index. Bridging Tourism Theory and Practice. Bridging Tourism Theory and Practice. Bridging Tourism Theory and Practice. Copyright page.

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Book SynopsisFailed knowledge management projects have one element in common: they fail to focus on the organization's core business functions and instead choose functions that are easy or might produce 'low-hanging fruit'. As a result, often even successful knowledge management projects add little value to the organization as they fail to address the pain points of the heart of the business. So how can knowledge management professionals position themselves for greatest success? In this practical guide, expert authors Alexeis Garcia-Perez, Juan Gabriel Cegarra-Navarro, Denise Bedford, Margo Thomas, and Susan Wakabayashi demonstrate how professionals can map knowledge resources to support business critical capabilities, and increase the impact of knowledge management projects. They also explain how to avoid investing in resources with low value, and how to develop strategies and action plans for different types of resources. Providing practical guidance for professionals, and including mini-case studies of successes and failures, this is an essential book for any knowledge management professional, researcher or student.Table of ContentsPart I: The New World of Work and Workers 1. The Changing Landscape of Work 2. Building Knowledge Capacity into Organizations 3. Fundamentals of Knowledge Capital 4. From Knowledge Capacity to Knowledge Capabilities Part II: Managing Organizational Capabilities 5. Knowledge Capabilities - Roles, Responsibilities, Placement 6. Revisiting Competence and Competencies 7. Competence, Proficiency and Performance Part III: Managing Individual Capabilities 8. Human Capital Competence and Proficiency Models 9. Structural Capital Competence and Proficiency Models 10. Relational Capital Competence and Proficiency Models Part IV: Aligning Strategies - Business, Knowledge and Human Resources 11. Strategic Alignment - Business, Knowledge and Human Resource Management 12. Implications for Human Resource Management Roles and Responsibilities Appendix A. Pulling it all Together

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Book SynopsisWith the rising importance of knowledge as a primary factor in global industries, it is increasingly necessary for knowledge management professionals to understand, engage with, and speak the language of assets, investments and auditing. However, all too often, professionals don’t have these skills, and have no way to learn them. This exciting guide helps knowledge management professionals gain a basic understanding of assets, investments and audits, so they can command respect from those who are in control of financial investments. It also ensures that organizations have a roadmap for developing short- and long-term investment strategies. Providing guidance for identifying assets - and liabilities - as well as describing the types of investment available to align with knowledge assets, expert authors Pawan Handa, Jean Pagani, and Denise Bedford walk readers through standard audit practices, and help you through the process of designing, conducting, and reporting on the results of a knowledge audit. For knowledge management professionals, corporate and business leaders and managers, workforce professionals, and educators, this is an unmissable guide that unites the new face of the global economy with accepted auditing practices.Trade ReviewTaking a project-management approach, Handa, Pagani, and Bedford describe how an organization can prepare for and conduct an audit of its knowledge assets and processes. In addition to identifying tasks and sub-tasks to achieve a reliable, repeatable, and valid audit, they set out criteria for deciding what to audit, how to audit it, and how to interpret and communicate the results. The sections cover auditing knowledge, defining and identifying knowledge assets, managing knowledge assets, and accounting for knowledge assets. Distributed in North America by Turpin Distribution. -- Annotation ©2019 * (protoview.com) *Table of ContentsPart I: Knowledge Audits - Models and Methods 1. Audits - What To Audit And Why 2. Audit Methodology For Business Processes 3. Audit Methodology For Knowledge Functions 4. Designing an Audit Of Knowledge Assets Part II: Defining and Identifying your Knowledge Assets 5. Identifying and Categorizing Organization's Knowledge Assets 6. Identifying Sources and Ownership of Knowledge Capital Assets 7. Define the Useful Business Life of Knowledge Assets Part III: Managing Knowledge Assets 8. Business Transformation of Knowledge 9. Current Management of Knowledge Assets 10. Managing Risks of Knowledge Assets 11. Define Investment Strategies for Knowledge Assets Part IV: Accounting for Knowledge Assets 12. Assigning Value to Knowledge Assets 13. Defining the Costs of Knowledge Assets 14. Defining the Revenue and Profit Generated by Knowledge Assets

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Book SynopsisThe life cycle of companies and enterprises, at present, is short-lived due to rapid social and technological changes. Despite the growing awareness on the importance of knowledge management (KM) among academic researchers, it is still not widely practiced in industry. Why is this? Most KM programs emphasize the importance of capturing, retaining, and sharing organisational knowledge amongst their stakeholders. The beneficial effect of these programs is rarely felt immediately, which often results in senior management avoiding prioritising KM initiatives. To overcome this hurdle in implementing KM an approach that includes the assessment of knowledge risk factors and the disastrous effect on the daily operation of the company is explored. This book is the first attempt of its kind to provide a pragmatic view to launch knowledge risk management at the grassroot level, with steps by steps on what should be the mission and practical skills needed for a KM practitioner. Another surprise of this book is the numerous cases, examples and data that are brough about from the real business world. For business practitioners, KM researchers and those in HR, risk management, management accounting and Leadership this work is a must for expanding their understanding of Knowledge Management and knowledge risks.Table of ContentsChapter 1. IntroductionChapter 2. Assessment of Knowledge Risks Chapter 3. Intellectual Capital Charting, Accounting and Risks Chapter 4. Knowledge Audit Chapter 5. Knowledge Elicitation for Unstructured Business Process Chapter 6. Building a Learning Organization Chapter 7. KM Implementation Chapter 8. Measuring Corporate Performance

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Book SynopsisThe industrial revolution transformed society as we know it today. But in the last thirty years, there has been another industrial revolution, a technology revolution that has changed the world and given rise to an innovation economy that is changing the face of organizational logic. From leading knowledge management expert, Jon-Arild Johannessen, The Emergence of the Fourth Revolution: An Historical Introduction to Knowledge Management and the Innovation Economy explores how informats and infostructures are taking over from old technology infrastructures, and a new organizational logic is breaking out of these innovations. Johannessen suggests a new structure of cooperation, where global competence clusters and global innovation processes bring to light this changing economy. And, through these changes, Johannessen shows how the knowledge worker emerges to become the new working class of the fourth industrial revolution. For students in knowledge management and organizational studies, this is an unmissable text that explores the future of our economy, bringing to light the exciting new possibilities that these innovative revolutions have caused.Table of Contents1. The Dominant Logic in the Emergence of the Fourth Industrial Revolution 2. Robots, Informats, Infostructures and Informatization in the Emergence of the Fourth Industrial Revolution 3. A New Organizational Logic in Emergence of the Fourth Industrial Revolution 4. New Structures for Cooperation in the Emergence of the Fourth Industrial Revolution 5. Knowledge Workers in the Emergence of the Fourth Industrial Revolution 6. Concepts

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Book SynopsisIn today's digital world, and particularly in technology firms operating in emerging markets, innovation is key to establishing a sustainable competitive advantage. Unfortunately, the received management wisdom from the industrial period is unable to provide guidance on how to drive that innovation. How can this be remedied in order to ensure that they remain competitive? Here Mert Gürlek provides a new paradigm for the digital age, one that emphasizes the importance of building a knowledge-centered organizational culture and of implementing knowledge-oriented management practices. Using a novel combination of knowledge-management and human resource management (HRM) literatures, he outlines the sorts of knowledge-oriented HRM practices that lead to technological innovation. Testing his model on the technology firms operating in the Turkish Technology Development Zone, he shows how to knowledge-management and HRM can be integrated in order to drive innovation in any of the world's rapidly growing technology development zones. Tech Development Through HRM is essential reading for researchers and students's of HRM and organisational studies, as well as for executives, managers, and HRM practitioners, themselves.Table of ContentsChapter 1. Introduction Chapter 2. Nature of Knowledge Chapter 3. Knowledge Management Chapter 4. Knowledge Management and Human Resources Management Chapter 5. Knowledge-Centered Organizational Culture Chapter 6. Innovation Performance Chapter 7. Research Context: Technology Development Zones in Turkey Chapter 8. Knowledge Centered Organizational Culture - Innovation Performance Model Chapter 9. Testing the Developed Model Chapter 10. Discussion and Conclusion

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Book SynopsisUntil now, change leadership has lacked a theoretical basis for use by leaders as a starting point when implementing change processes. This tactical text addresses this. Think of the tightrope walker; they must constantly change the position of their arms and legs to remain 'stable' on the tightrope. Stability depends on change, and change depends on the existence of a stable core. If everything is in a state of flux, the result will be chaos. If everything is stable, the result will be rigid. Rigid systems will collapse if there is the slightest change. Meanwhile, chaotic systems use all their energy to maintain stability. This book is split into two parts. In the first part, we consider our theoretical basis. In the second part, we describe the leadership tools we have developed for use in change processes. We have designed a leader's toolbox for planned change processes. This toolbox consists of 18 leadership tools. These can be used by any leader to ensure the effective communication and implementation of planned change processes. Perfect for undergraduate and postgraduate students who wish to expand their knowledge of change leadership focusing on both the theory and the tools needed to implement changes.Table of ContentsPart I Theoretical BasisChapter 1. Communication and Strategic Change Leadership Chapter 2. Management, Control and Communication in Strategic Change Leadership Part II Leadership Tools as Communication Chapter 3. How can we Reduce Resistance to Changes within Organizations? Chapter 4. Leadership Tools to Increase the Motivation of Knowledge Workers Chapter 5. Communication of Global Change Processes

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Book SynopsisIn an age where knowledge is so easily disseminated, the modern-day workplace, and roles as we know them, are beginning to transform. As ideation establishes itself as a concept, if put into action, it could help to create and form a more transformative entrepreneurial future generation. It will be the actions of many ideators that will motivate and contribute to the post-pandemic economy, and this becomes even more tangible as fewer people occupy predetermined and fixed positions in companies. By moving from the economy of mass production to knowledge-driven entrepreneurship, value creation is embedded in the lifeblood of ideas in action (the 'ideation'), combined, shared with investors, disseminated territorially, and adapted to the conditions of individual communities. Ideators: Their Words and Voices presents the concept of ideation and its applications in a thorough yet accessible format, focusing on the process of idea creation, and also presents a series of protagonists of creativity and innovation who will reflect on their own career changes.Table of ContentsForeword.Rage Against the Machine: Situating Humans at the Centre of Knowledge Creation; Brian Donnellan Part 1 Chapter 1. Ideators: The Revolutionaries of Knowledge in Action Chapter 2. Ideators as Path Creators: Their Quest for the Holy Grail of Disruptive Innovation Part 2 Chapter 3. The Big Picture Chapter 4. Words and Voices Chapter 5. Words and Voices: Who's Who Afterword. Ideation and Exploring and Mapping the Unkown: An Afterword to Ideators: Their Words and Voices; Alan Barrell

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Book SynopsisWith Industry 4.0 accelerating AI, synthetic knowledge and creativity, Consciousness and Creativity in Artificial Intelligence posits a central question: “Under what conditions can intelligent robots develop creativity?”. Opening a new field of investigation for knowledge management at the organizational level, Johannessen discusses new theories around uncovering hidden knowledge, which is assumed to be the area of knowledge responsible for the emergence of creativity and innovation. Reflecting upon how intelligent robots can develop creativity, Consciousness and Creativity in Artificial Intelligence examines three classes of algorithms – linear, evolutionary and systemic. Consciousness and Creativity in Artificial Intelligence is a thought-provoking but accessible text appealing to those researching innovation, knowledge and creativity in organizations both now and in the future.Table of ContentsChapter 1. Intelligent Robots: Can they be Creative? Chapter 2. Intelligent Robots and Creativity Chapter 3. Intelligent Robots and Consciousness

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Book Synopsis* Thoroughly explains generic knowledge management frameworks and their application and relevance to planned events and event tourism * International case studies contributed by practitioners and other experts in the field at the end of chapters used to illustrate methods and applications. * Online lecturer resources to accompany in the form of teaching ppt slides, end of chapter multiple choice questions and sample questions. Provides an in-depth understanding of the challenging nature of events, where knowledge needs to be created and shared quickly and efficiently (pre- and during the event), as well as stored effectively post-event before the event organising team disperses. Generic Knowledge Management frameworks and models are introduced, applied and adapted to fit this challenging environment in order for event organisers to avoid ‘reinventing the wheel’ each year. Knowledge Management in Event Organisations is the first book to: * Encourage the adoption of standard knowledge management frameworks and methods in the field of event management; * Provide concepts and frameworks that can be adapted to a range of different events and different stakeholders; * Introduce the reader to alternative approaches to knowledge management, such as communities-of-practice, power/knowledge and Appreciative Sharing of Knowledge; * Recommend best practices for event organisers to develop a collaborative ‘knowledge culture’ through, e.g. trust and mutual understanding, and hence develop professionalisation of the field; * Develop a better understanding of how effective Knowledge Management can provide a competitive advantage for event organisations through, e.g. Efficiency, Innovation and Organisational Learning. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsCh 1 Introduction, Concepts and Definitions; Ch 2 Knowledge Management Challenges in Event Organisations; Ch 3 Knowledge Management Activities, Models and Frameworks; Ch 4 Relational and Practice-Based Knowledge Management; Ch 5 Structural Elements of Knowledge Management; Ch 6 Cultural Elements of Knowledge Management; Ch 7 Power and Knowledge; Ch 8 Appreciative Sharing of Knowledge; Ch 9 Practical Implications and Recommendations for Event Organisers; References; Index

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Book SynopsisDo you really understand what business value is? Information technology can and should deliver business value. But the Agile literature has paid scant attention to what business value means—and how to know whether or not you are delivering it. This problem becomes ever more critical as you push value delivery toward autonomous teams and away from requirements “tossed over the wall” by business stakeholders. An empowered team needs to understand its goal!Playful and thought-provoking, The Art of Business Value explores what business value means, why it matters, and how it should affect your software development and delivery practices. More than any other IT delivery approach, DevOps (and Agile thinking in general) makes business value a central concern. This book examines the role of business value in software and makes a compelling case for why a clear understanding of business value will change the way you deliver software.This book will make you think deeply about not only what it means to deliver value but also the relationship of the IT organization to the rest of the enterprise. It will give you the language to discuss value with the business, methods to cut through bureaucracy, and strategies for incorporating Agile teams and culture into the enterprise. Most of all, this book will startle you into new ways of thinking about the cutting-edge of Agile practice and where it may lead.Table of ContentsCHAPTER 1: THE PROBLEMAgile and Lean practices are all about maximizing the businessvalue we deliver. Agile books tell us that business value is important,but none of them seem to tell us what business value is, thoughthey do scatter clues here and there. In this chapter, however, weexamine the clues and find that they come to nothing. Businessvalue is a mystery at the core of Agile practice.CHAPTER 2: THE MEANINGOur first step in solving the mystery is to consult the experts.Unfortunately, the experts just deepen the mystery for us. It turnsout that we need to cast a wider net to catch our elusive target.CHAPTER 3: THE CULTUREGood detective work involves observing people. We find that thereseems to be a connection between organizational culture andbusiness value. But to understand it, we have to immerse ourselvesin corporate culture, rather than reject it or stand apart from it.CHAPTER 4: THE RULESWhat could bureaucracy possibly have to do with business value?A lot, perhaps. Warning: this chapter contains graphic depictionsof bureaucracy being applied to agility. You may come away wantingto produce burndown charts in triplicate.CHAPTER 5: THE CIOSomeone has been forgotten in all this talk about business value.She makes a mysterious entrance, claiming to be following the sametrail of clues that we are. Or . . . could it be that she is responsible?CHAPTER 6: THE CLUEAha—the case (or the CAS) takes a turn. We skip lightly into thefourth dimension, take a look back, and all becomes clear. But you'llfind no spoilers here in the Table of Contents.CHAPTER 7: THE DELIVERYWe lock up the culprit and explain the tools we have used to solvethe mystery. You will begin to see business value as an art and walkaway with surprising new ideas on how to go about creating it.

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Book SynopsisAgile, Lean, and DevOps approaches are radical game changers, providing a fundamentally different way to think about how IT fits into the enterprise, how IT leaders lead, and how IT can harness technology to accomplish the objectives of the enterprise. But honest and open conversations are not taking place between management and Agile delivery teams.In A Seat at the Table, CIO Mark Schwartz explores the role of IT leadership as it is now and opens the door to reveal IT leadership as it should be—an integral part of the value creation engine. With an easy style, Schwartz reveals that the only way to become an Agile IT leader is to be courageous—to throw off the attitude and assumptions that have kept CIOs from taking their rightful seat at the table. CIOs, step on up, your seat at the table is waiting for you.Trade ReviewMark Schwartz is a rare combination: a deep thinker who has also applied lean, Agile, and DevOps principles at the highest level, leading an extraordinary Agile transformation in the US Federal Government at USCIS. In this book, he shows how modern IT lead-ers succeed by driving business outcomes rather than operating an order-taking function. This shift in organizational mindset is critical to any successful technology transformation but requires substantial changes in behavior at every level, and Mark's thorough analysis will prove invaluable to leaders who must execute it. -- Jez HumbleThis book should be required reading for all technology and business leaders who are serious about digital transformation. It takes you on a provocative, fun, and comprehensive tour of the key areas that will promote and ignite agility, creativity, learning, community, and collaboration. This book may be about taking a seat, but this is no time to be sitting still! IT leaders will be convinced that their job is now about incentivizing and inspiring courage, passion, and technical excellence in service of business objectives rather than blindly servicing requirements. You will find practical advice on how to deal with projects, scope creep, IT assets, governance, security, risk management, quality, and shadow IT. -- Jason CoxIn his first book, The Art of Business Value, Mark brought together aunique understanding of modern techniques—Agile, DevOps, andContinuous Delivery. In A Seat at the Table he grabs hold of theseconcepts and disrupts the conventional dynamics around the role ofthe CIO in any organization. His progressive thinking is unmatchedand a must read for leadership and practitioners of all kinds. -- Luke McCormack, former CIO of the Department of Homeland SecurityHigh-performing organizations see technology as a strategic capabilityof their business. The walls, inertia, and confusion of seats, sides,and responsibilities does not exist for them. Yet many organizationsstill retain legacy mind-sets and behaviors that limit their opportunitiesto improve, innovate, and inspire their people. Mark shows thesteps needed to break free of these challenges and unlock potential,speed, and growth. His advice is pragmatic, practical, and to the point. -- Barry O'Reilly, Co-Founder Nobody Studios, author of Unlearn and Lean Enterprise“Agile” is more than a new software development practice; it is a newway to think, engage, and lead. As Mark Schwartz points out in hiscompelling new book, A Seat at the Table, when CIOs re-conceptualizetheir role based on Agile principles, they will stop worrying about havinga seat at the table, and start realizing all of the full potential of IT. -- Martha Heller, CEO of Heller Search Associates and author of Be the Business: CIOs in the New Era of ITI use to feel guilty when someone would ask me how do I get my leader-ship to understand DevOps if they refuse to accept it. My answer was, basically, you can't. Now I can give them a copy of A Seat at the Table. -- John WillisIf you're a CIO, read this book. If you're not a CIO but work closely with one, read this book. Mark Schwartz is the best of iconoclasts. He brings deep insights from his unique erudition and real-world experience—ranging from a startup to government agency—in untangling the dilemma of the CIO in the second decade of Agile. There aren't many people who can swing from Horace to Daniel Pink without losing a breath. And there aren't many who can critique Agile and Waterfall with equal insight. This is a surprising book—well worth your (20%) time. -- Sam Guckenheimer, Product Owner, Visual Studio Team Services, MicrosoftFresh thinking and useful advice fill the pages of Mark Schwartz's A Seat at the Table, which strikes an encouraging, instructive tone about the future of IT leadership and the CIO's expanding business role. “If we cannot know the future, then we have to think a bit dif-ferently,” he writes. And he does just that. Mark's argument that IT executives must change their behaviors—dropping the “command and control” mindset in favor of community building and Agile leadership practices—resonates throughout this well-organized, thoughtful book. While attaining that “seat at the table” often refers to CIO career goals, the ideas and approaches explored in this book are essential reading for anyone hoping to advance in the IT profession today. -- Maryfran Johnson, Executive Director of CIO Programs, IDG (International Data Group)Mark Schwartz's A Seat at the Table will be one of the most important books on technology and business leadership of our generation. -- Gene KimAs with his book The Art of Business Value, Mark Schwartz directly confronts the tensions that exist across the corporate IT landscape, showing us how we got here and what to do about it. Almost every page contains a situation I've seen in my day-to-day work, but that have not been articulated before. [A Seat at the Table is] required reading for anyone seeking to understand how IT should work with an organization to achieve success in an Agile age. -- Ian Miell, Cloud Native Consultant, Container SolutionsMark has found the IT leadership cheese after Agile moved it. Finally,an idea of how to structure IT, including leadership and the teams,and joining the business and IT together! -- Joshua Seckel, Chief Engineer at WhiteHawk CEC, Inc.Table of ContentsTable of Contents Foreword Introduction Part One: Finding the Table 1. Sitting Alone 2. Kept from the Table 3. Approaching Agilely and Leanly Part Two: Earning the Seat 4. Planning 5. Requirements 6. Transformation 7. Enterprise Architecture 8. Build vs. Buy 9. Governance and Oversight 10. Risk 11. Quality 12. Shadow IT Part Three: Sitting at the Table 13. The CIO's Place at the Table 14. Exhortation and Table Manners EndnotesRecommended Reading Acknowledgements

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An in-depth examination of the concept of value in a digital world, an analysis of a range of digital business models and a framework for assessing the value of digital businesses. Assessing the value of traditional business was easy. There are hard, well tested metrics and tangible, measurable assets you can literally kick the tyres of. But how do you measure the value of something that consists of little more than bits of information, brand awareness and a compelling idea? In the winner takes all digital world how do you know if this idea is one that will attract billions of dedicated users or a few thousand fleeting trialists? And, most importantly, how do you assess whether any given business model is robust enough to make billions or flawed in a way that will lose millions? Lopez Lubian and Esteves look at what economic value means in a digital world, and argue for a shift from traditional value metrics to digital value metrics. Through high profile case studies they examine the process of valuation in the digital world – examining the challenges of making objective judgments from subjective information and how to assess the value of data. Next they analyse in depth a number of different digital business models from the perspective of delivering value to investors, stakeholders and society at large. Finally they present a framework model for assessing value in digital business.

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Book SynopsisThis textbook on knowledge management draws on the authors’ more than twenty years of research, teaching and consulting experience. The first edition of this book brought together European, Asian and American perspectives on knowledge-based value creation; this second edition features substantial updates to all chapters, reflecting the implications of the digital transformation on knowledge work and knowledge management. It also addresses three new topics: the impact of knowledge management practices on performance; knowledge management in the public sector; and an introduction to ISO 9001:2015 as an implementation framework.The book is intended not only for academic education but also as an essential guide for managers, consultants, trainers, coaches, and all those engaged in business, public administration or non-profit work who are interested in learning about organizations in a knowledge economy. Given its wealth of case studies, examples, questions, exercises and easy-to-use knowledge management tools, it offers a true compendium for learning about and implementing knowledge management initiatives.Table of ContentsTowards a Digitally Enabled Knowledge Society.- Knowledge in Organisations.- Organisational Forms to Leverage Knowledge.- Knowledge Work(ers) in the Digital Age.- Strategies for Managing Knowledge.- Context Specific Knowledge Management Strategies.- Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work.- Measuring and Safeguarding Intellectual Capital.- How to Put Knowledge Management into Practice.- Multilingual Glossary.

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Book SynopsisHow do some Companies Multiply their Market Cap several times over? Learning to build a high performing talent engine – today’s strategic imperative! In this book, General Atlantic’s Operating Partner Anish Batlaw and veteran business advisor and New York Times bestselling author Ram Charan, show you how to build and incentivize management teams that can multiply enterprise value several times over in 4-5 years. No matter how high your company’s growth goal is, you’ll get from here to there by learning from this book’s riveting narrative of the high-stakes personnel decisions and bold actions taken by CEOs, investors, and boards who grew six real—and world-class—companies, ranging from ecommerce startups to major corporations like Johnson & Johnson. Told from both authors’ firsthand vantage point inside each company, and from Batlaw’s active role in shaping their outcomes, TALENT offers a rare inside look at how shareholder value is created when CEOs move with speed and accuracy to get the right leadership teams in place. How can you be sure that your company can grow its value as much as these six companies did? By learning from the versatile and replicable methodology presented in this book, which has worked effectively across geographies, cultures, and sectors. TALENT is the answer. Now is the time.

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Book Synopsis"This is one of the most important Agile books since The Phoenix Project." —Charles Betz, Principle Analyst, Forrester ResearchWinner of the Bronze Medal in Leadership from the Axiom Business Book Awards.It's no secret that we are living in the Digital Age. Technology companies make up seven of the world's ten largest firms by market capitalization. And the key to their success is the key to all modern organizations. Jonathan Smart, business agility practitioner, thought leader, and coach, reveals the patterns and antipatterns that will help organizations from every industry deliver better value sooner, safer, and happier through high levels of engagement, inclusion, and empowerment. Through his decades of experience in the technology world, Smart provides business leaders with a blueprint for creating a world-class organization of the future. Through Agile and Lean ways of working, business leaders can empower teams to improve production, grow together, and create better services for their customers. These better ways of working have overflowed from the IT department to every corner of successful organizations, taking root in every industry from aerospace to accounting, insurance to shipping.This book is not about software development. It is not a book about the computer industry. This book is about applying agility across the entire organization. It's a book that will put you at the front of change and ahead of the competition."A true business-wide perspective on Digital Transformation and the need for whole business agility." —Adam Banks, Non Executive Director and Former CTIO of AP Moller Maersk**Note from the Authors: Purchases will result in the planting of trees and empowerment of women, in countries with the lowest scores on the IUCN's gender and environment index. It's not just carbon neutral, purchases in any format will result in, on average, 10x greater carbon offset.Trade Review“Jonathan Smart's book is a timely call-to-action for organizations that wish to survive and thrive in the emerging digitally-enabled, people-centric landscape.” -- Matthew Skelton, coauthor of Team Topologies: Organizing Business and Technology Teams for Fast Flow"Sooner Safer Happier nails the point that many leaders miss—transformation in itself is not a worthy goal, it is a vehicle for optimizing business outcomes. This book provides an indispensable guide for leaders who wish to run truly agile organizations. It leaves no stone left unturned. Smart, Berend, Ogilvie, and Rohrer address the leadership challenges, cultural barriers, and antipatterns that prevent too many organizations from realizing their potential in today's complex environment. They offer specific and immediately useful techniques for driving business results and a culture that reinforces continuous improvement long-term. Sooner Safer Happier is a must-read for any business leader looking to succeed in the digital age." -- David Silverman, President of American Atheists, Co-Author of Team of Teams and CEO of CrossLead“What [Jon] has achieved and created to help others succeed is nothing short of exceptional…These stories are hard won, practical, and real. You'll read this book and leave with actionable ideas and a fresh perspective to find your own path of change for your organization and yourself, delivering better value sooner, safer, and happier.” -- Barry O'Reilly, Co-Founder Nobody Studios, author of Unlearn and Lean Enterprise“It is a real pleasure to read a book that doesn't assume ‘Agile is the solution, now what is your problem?' This is a realistic approach to adopting (or not adopting) agile in your organization. The theory is sound; the practice is extensive. I strongly recommend this book.” -- Dave Snowden, Chief Scientific Officer, Cognitive Edge, Creator of Cynefin“How I wish I had been lucky enough to have read this book a few years ago when embarking on my own attempt to deliver Value Sooner Safer Happier in the internal audit function at Barclays….This book is not just a great handbook to draw from to assist you on your journey, it is also a great read!“ -- Sally Clark, Executive Coach, NED, Strategic Advisor and Avid Agilist“A true business-wide perspective on Digital Transformation and the need for whole business agility.” -- Adam Banks, Non Executive Director and Former CTIO of AP Møller Maersk“True organizational agility does not come from following a particular framework or method prescriptively, but rather by taking responsibility for optimizing your own ways of working (WoW) that makes sense for you. This book is an invaluable guide for change agents looking to help organizations to remain relevant and indeed thrive in an increasingly challenging business environment.” -- Mark Lines, Cocreator of Disciplined Agile“Better Value Sooner Safer Happier. These five words, taken to heart, could very well change everything….The book itself is a masterpiece of both insight and practical advice. From the opening of the introduction, I couldn't stop reading. Throughout the writing, complex concepts are made clear and accessible, which, in turn, sets the tone for the practical content. By intertwining patterns and antipatterns, anyone can open this book to a random chapter and apply the tactics within to improve their business.” -- Evan Leybourn, Co-Founder & CEO, Business Agility Institute“This book is essential reading for organizations stuck with large “scaling” frameworks that treat people and teams as interchangeable units. Instead, they need to carefully study and take conclusions from this set of patterns and anti-patterns for true organizational agility. If they want to stay alive, that is.” -- Matthew Skelton, coauthor of Team Topologies: Organizing Business and Technology Teams for Fast Flow“This book is essential reading for organizations stuck with large “scaling” frameworks that treat people and teams as interchangeable units. Instead, they need to carefully study and take conclusions from this set of patterns and anti-patterns for true organizational agility. If they want to stay alive, that is.” -- Manel Pais, Co-Author of Team Topologies: Organizing Business and Technology Teams for Fast Flow“This book is indispensable, an absolute must read for anyone responsible for software delivery….[Sooner Safer Happier] provides a comprehensive analysis of the new ways of working...It's not just about agile, it's not just about lean, it's not just about DevOps, it's not about one set of prescriptive practices—its about new ways of working for better outcomes….I'm sure I will be coming back to refer to sections of this book regularly to guide me to avoid potholes and accelerate my own unique journey to being better.” -- Brijesh Ammanath, Barclays“Most organizations would say they have a solid strategy, and some are pursuing new ways of working to achieve that strategy; however, often not in an optimal way. BVSSH is the unlock for organizations, and this book gives the practical guidance to WIN.” -- Courtney Kissler, CTO, Zulily“While so many are trying to do Agile, experienced thought-leader Jon Smart illuminates how they miss the point and in great detail offers tangible ways for teams and companies to course correct….Jon's book provides a logical, in-depth guide flagging the pitfalls of the plethora of anti-patterns he has witnessed while generously sharing workarounds and better ways of working. [Sooner Safer Happier] has so many valuable enterprise agility lessons that it could be used for an MBA course. I wish this had been available when I started on my agility journey over a decade ago—it would have saved me learning many of these lessons the hard way.” -- Leah Jochim“We've all seen these anti-patterns before—from organizations tackling agility with a “one size fits all” approach to individuals putting their faith in tools and processes instead of people. Jon Smart brilliantly weaves theory and real-world experiences to provide antidotes that are focused on delivering better value sooner, safer, and happier….Truly, a great and essential book for every agilist, leader or change agent!” -- Ahmed Sidky, PhD, President of the International Consortium for Agile (ICAgile) and Head of Business Agility at Riot Games“This book is a treasure-trove for anyone involved or interested in the theory and practice of business agility. Jon Smart and co-authors give a compelling ‘Why?' for the need to change and clear, practical anti-patterns and corresponding patterns of success. A game-changer for our organization and I'm confident for others' too.” -- Richard James“How many times do we hear the word Agile being misused in today's corporate world? Jonathan's excellent book provides us all with a very practical guide on how to embrace agility in an ever increasingly digital, chaotic, and challenging world where the path to delivering outcomes is uncertain.” -- Ian Buchanan, Professor of Cultural Studies, University of Wollongong, Independent Board Director and Advisor, Former CIO/COO Barclays, Société Générale, Nomura“There are lots of books on organizational agility. But few are as comprehensive or thought-provoking as Jon Smart's tour de force, Soon Safer Happier. Jon has worked on the frontlines of the agile movement for almost thirty years, and he does a superb job of integrating his direct experience with the theories of organizational change. If you want to improve how your organization works, read this book!” -- Julian Birkinshaw, Professor and Deputy Dean, London Business School“I can't recommend this book enough. BVSSH is kind of a “meta framework”—flexible yet explainable, realistic yet capable of step changes in effectiveness. Jon is a master coach and guide. Read, read again, and share.” -- John Cutler, Product Evangelist, Amplitude“As someone who works in a large financial services organization, many of the points raised in this book resonated with my personal experience. The anti-pattern vs. pattern structure brings the principles to life and overlays real-world corporate culture with some of the ‘hacks' to influence and drive change. This is a book that can be picked up by anyone across the business and is one that I will certainly be recommending to all our business and technology partners alike.” -- Chris Orson, Head of Digital and Data, HSBC Securities Services“There are many books on WHAT was done and WHAT excellent firms do in their quest for success. They often tell you WHAT you should do. This gem of guidance is destined to become the manual on HOW to deliver better value, sooner, safer and happier through engaging customers, colleagues, leaders, and importantly boards!” -- Michael Harte“Jon provides an authoritative and engaging description of how to set teams up to build great things, and ultimately delivers a handbook for overall organizational effectiveness and successful transformation that I will keep close.” -- Werner Loots, EVP Transformation, U.S. Bank“[Sooner Safer Happier] describes a set of patterns and antipatterns—with a great set of skills—to help you understand what is happening to stop teams delivering SSH and why it may be happening.” -- Jenny Wood, Royal Bank of Scotland“If you are involved in the journey toward a safer, faster, happier organization that produces value at every step, this should be required reading. The ‘patterns and anti-patterns' approach means that you can easily spot where things may go wrong, and will have at hand some proven patterns to fix it. This is as close to a field-guide as I have seen, and speaks of real and practical experience.” -- Dawie Olivier, GM for Enterprise Transformation, Westpac

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Book SynopsisThis book examines the technology, applications and impact of knowledge management. Topics include supporting knowledge maturing with integrated information systems; a process model of agile portfolio management; learning effects of environmental management systems on the performance of enterprises; measuring communities of practice performance by means of scenario analysis; the impacts of knowledge management on business decision making; and knowledge management in construction project management.

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Book SynopsisLearn how big data and other sources of information can be transformed into valuable knowledge -- knowledge that can create incredible competitive advantage to propel a business toward market leadership. Learn through examples and experience exactly how to pick projects and build analytics teams that deliver results. Know the ethical and privacy issues, and apply the three-part litmus test of context, permission, and accuracy. Without a doubt, data and analytics are the new source of competitive advantage, but how do executives go from hype to action? Thats the objective of this book -- to assist executives in making the right investments in the right place and at the right time in order to reap the full benefits of data analytics.

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Book SynopsisThis book explains how information literacy (IL) is essential to the contemporary workplace and is fundamental to competent, ethical and evidence-based practice. In today’s information-driven workplace, information professionals must know when research evidence or relevant legal, business, personal or other information is required, how to find it, how to critique it and how to integrate it into their knowledge base. To fail to do so may result in defective and unethical practice which could have devastating consequences for clients or employers. There is an ethical requirement for information professionals to meet best practice standards to achieve the best outcome possible for the client. This demands highly focused and complex information searching, assessment and critiquing skills. Using a range of new perspectives, Information Literacy in the Workplace demonstrates several aspects of IL’s presence and role in the contemporary workplace, including IL’s role in assuring competent practice, its value to employers as a return on investment, and its function as an ethical safeguard in the duty and responsibilities professionals have to clients, students and employers. Chapters are contributed by a range of international experts, including Christine Bruce, Bonnie Cheuk and Annemaree Lloyd, with a foreword from Jane Secker. Content covered includes: examination of the value and impact of IL in the workplace how IL is experienced remotely, beyond workplace boundaries IL’s role in professional development organizational learning and knowledge creation developing information professional competencies how to unlock and create value using IL in the workplace. This book will be useful for librarians and LIS students in understanding how information literacy is experienced by the professions they support and academics teaching professional courses. It will also be of interest to professionals (e.g. medical, social care, legal and business based) and their employers in showing that IL is essential to best practice and key to ethical practice. Trade ReviewInformed and informative, thoughtful and thought-provoking, "Information Literacy in the Workplace" will prove to be applicably useful for librarians and LIS students in understanding how information literacy is experienced by the professions they support and academics teaching professional courses. It will also be of interest to professionals (e.g. medical, social care, legal and business based) and their employers in showing that IL is essential to best practice and key to ethical practice. * Midwest Book Review *Students, librarians, professionals and organisations would do well to consider and explore the increasingly driven imperative that IL skills will be needed in a connected, ethical, constantly evolving future, and this book provides a platform to start on this road. -- Patricia Darwish * Journal of the Australian Library and Information Association *This book offers a fresh perspective and suggests ways to reframe IL so that it is acknowledged throughout a workplace as relevant and valuable. It provides ideas for information professionals on how to develop their own and their colleagues’ IL in a workplace context, as well as on how to support students in their transition to work...This book is relevant to information professionals who support workplaces, to academic librarians who support student and staff IL, and also to those who are studying IL. -- Lynne Meehan * Journal of Information Literacy *Information Literacy in the Workplace makes the important point that IL is also essential in the contemporary workplace...I was particularly taken by Foster’s own chapter, “Information Literacy’s role in workplace competence, ‘best practice’ and the ethics of professional obligation,” in which he emphasizes that professionals are ethically required to use the best evidence they can in making their decisions since “[n]ot to be information-literate may result in harmful outcomes” -- Ashley Thomson * Partnership: The Canadian Journal of Library and Information Practice and Research *Table of ContentsFigures and tablesContributorsForeword – Jane Secker1. Information Literacy and the workplace: new concepts, new perspectives? – Marc Forster 2. How is Information Literacy experienced in the workplace? – Marc Forster3. Information Literacy and the personal dimension: team players, empowered clients and career development – Marc Forster 4. From transaction to transformation: organizational learning and knowledge creation experience within Informed Systems – Mary M. Somerville and Christine S. Bruce5. Virtuality at work: an enabler of professional Information Literacy – Elham Sayyad Abdi6. Determining the value of Information Literacy for employers – Stéphane Goldstein and Andrew Whitworth7. Information Literacy’s role in workplace competence, ‘best practice’ and the ethics of professional obligation – Marc ForsterThe development of Information Literacy in the workplace8. Learning within for beyond: exploring a workplace Information Literacy design – Annemaree Lloyd9. Developing information professional competencesin disciplinary domains: a challenge for higher education – Stephen Roberts10. The ‘hidden’ value of Information Literacy in the workplacecontext: how to unlock and create value – Bonnie Cheuk11. The ‘Workplace Experience Framework’ and evidence-based Information Literacy education – Marc Forster ReferencesIndex

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Book SynopsisThe KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy.The arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. Moving it on from a street food market of disparate approaches, it provides knowledge managers with a brand-new kitchen, and a moment during which they can pause and consider the service that they provide to their organisations.The KM Cookbook uses the metaphor of the restaurant, its cuisine, owner, chef, staff, ingredients, menu-planners, customers – and a restaurant critic, to serve up ISO 30401 on a plate for the readers.The second half of the book illustrates aspects of the standard by exploring sixteen different examples of KM in practice around the world, through the reflections of their own ‘KM chefs’. Case studies include: General Electric, World Bank, USAID, Schlumberger, PROCERGS, Médecins Sans Frontières, Transport for London, International Olympic Committee, TechnipFMC, Linklaters, Syngenta, Defence Science & Technology Laboratory, Financial Conduct Authority, Petroleum Development Oman, Saudi Aramco and MAPNA.This book will be invaluable for CKOs, CIOs, CEOs and knowledge and information managers seeking to gain professional recognition for their function and to review their approach within a new framework.Trade Review'Firstly, the KM Cookbook provides valuable practical guidance on how to respond to the new KM standard ISO 30401:2018 Knowledge management systems – Requirements which was published by the International Organization for Standardization (ISO) at the end of 2018...Secondly, the KM Cookbook provides guidance in regard to the “how” of KM in a way that recognises not just the diversity of organisational circumstances, but the distinctive characteristics of knowledge.' -- Bruce Boyes * Real KM *Table of ContentsTable of ContentsList of illustrationsIntroduction About the book Explaining the metaphor Part I A new way to cook? 1 A new kitchen 2 What kind of restaurant? 3 The role of the restaurateur 4 The skilled chef 5 Getting some help: the staff 6 Understanding the ingredients 7 The restaurant critic: what to expect in an audit 8 Planning the menu: the KM Chef’s Canvas 9 The KM chef’s specials: taster menu Part II Menus to savourIntroduction: how to read the menus The Americas10 The World Bank: Knowledge Management and machine learning— Narrated by Margot Brown and Vivek Sharma11 Knowledge Management in General Electric: leading-edge communities— Narrated by Dan Ranta12 Beyond KM: Collaborating, Learning and Adapting (CLA) in USAID— Narrated by Piers Bocock and Stacey Young13 Knowledge Management in Schlumberger: ‘Eureka!’— Narrated by Susan Rosenbaum and Alan Boulter14 PROCERGS Brazil: using knowledge and innovation to make government more efficient — Narrated by Luciana Menezes and José JaegerEurope15 The Olympic Games: Knowledge Management and learning pathways— Narrated by Chris Payne16 Médecins Sans Frontières: knowledge without borders? — Narrated by Robin Vincent-Smith17 Transport for London (TfL), UK: learning to be world-class — Narrated by Liz Hobbs18 Syngenta: leaping into networks and cultural KM — Narrated by Nicola Thomson19 Linklaters: knowledge, value-add and innovation — Narrated by Rachel Manser and Ian Rodwell20 Defence Science & Technology Laboratory (Dstl), UK: guarding against organisational amnesia — Narrated by Dominic Davies21 Financial Conduct Authority (FCA), UK: using knowledge to improve detection — Narrated by Christine AstaniouMiddle East22 Creating value in Oman: KM in Petroleum Development Oman (PDO) — Narrated by Hank Malik23 Saudi Aramco, Saudi Arabia: identifying, extracting and regenerating the wells of knowledge — Narrated by Tony MelendezAsia24 MAPNA, Iran: the role of KM in designing and implementing world-scale projects — Narrated by Dr Mohsen HamediKM in mergers and acquisitions – take-away chapter25 TechnipFMC, France, UK and USA: agile KM in a newly merged organisation — Narrated by Kim GloverEndings and beginnings AppendicesInterview questions The restaurant critic (Chapter 7) Knowledge Management in Schlumberger (Chapter 13)Transport for London (Chapter 17) Saudi Aramco (Chapter 23) MAPNA (Chapter 24) Index

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Book SynopsisThis is the first book to offer practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years. Key areas include: managing intranets: opportunities and challenges defining user requirements making a business case developing a content strategy enhancing collaboration managing technology specifying and selecting software using Microsoft SharePoint for intranets operational planning establishing the intranet team managing intranet projects evaluating risks enhancing the user experience marketing the intranet measuring user satisfaction creating the governance framework writing an intranet strategy intranets and information management. An appendix offers guidelines for social media use. Readership: Information professionals involved in the development of an intranet for their organization, managers with responsibility for internal communications, personal management, risk management, information management and information technology.Trade Review"This is a truly superb book...Martin crams a treasure trove of information into 233 pages. His writing style is concise and easy to digest. I have never found another book that covers intranets in this practical style and so I thoroughly recommend it to intranet managers and their teams, to the senior execs who have the intranet within their purview, and to information management, knowledge management and content management practitioners who may have to deal with intranets, or advise clients on there development." -- Jed Cawthorne"Martin White has accomplished a great piece of work that will bring a lot of benefit to a lot of intranet managers." -- Jane McConnell"Highly recommended." -- James Robertson"This book appears to fill a clear gap in the professional literature and its accessible style will ensure that it appeals to a wide variety of practitioners in different sectors. I certainly felt after reading it that any manager or project leader tasked with implementing an intranet would find it extremely useful when starting their planning." -- SCONUL Focus"I recommend it highly" -- Information ResearchTable of ContentsForeword - James Robertson PART 1: FOUNDATIONS 1. Managing intranets: opportunities and challenges Life in a workflow world The intranet opportunity Life as an intranet manager The challenges of intranet management A framework for intranet management Resource lists Resources 2. Defining user requirements Introduction The solution is personalization! Microsoft Product Description Cards Personas User interviews Decision support Focus groups Seeing the complete picture Resources 3. Making a business case Introduction All or something? Defining business priorities Risk management as a business case Productivity as a business case Business case sponsors Aligning performance metrics and the business case Getting to ‘Yes’ Thinking ahead Resources 4. Developing a content strategy Introduction Less is more Focusing on tasks Information use cases Information stewardship Content review and the role of content protocols Records management Metadata Content review timelines Content management training Blogs and other social content The social intranet Language management Making connections External information Extranets Resources 5. Enhancing collaboration Introduction The value of collaboration How well does your organization collaborate? The role of the intranet Monitoring impact and performance Supporting user adoption Resources PART 2: TECHNOLOGY 6. Managing technology Introduction Web content management Personalization and customization Intranet and enterprise search External hosting of an intranet CMS Cloud computing Social media and collaboration applications Mobile access to intranets Bandwidth management Enterprise architecture Resources 7. Specifying and selecting software Introduction Intranet content management Project planning for software procurement Migration management Writing the request for proposal Search application selection Resources 8. Using Microsoft SharePoint for intranets Introduction SharePoint good practice SharePoint search implementation Resources PART 3: OPERATIONAL PLANNING9. Establishing the intranet team Introduction A question of title The role of the intranet team Skills for intranet management Job descriptions for intranet managers The wider intranet team The role of the HR department Resources 10. Managing intranet projects Creating an operational plan for an intranet Project management Project life-cycle management PRINCE2 project management Defining the responsibility of the project manager Project initiation document Project completion Resources 11. Evaluating risks Introduction Potential risks for intranet operations Resource 12. Conforming to compliance requirements Introduction Records retention policy Information security Data privacy Copyright Resource 13. Enhancing the user experience Introduction Usability testing is essential Time and time again Accessibility Resources 14. Marketing the intranet Introduction Intranet brand identity Giving the intranet a name Giving the intranet team visibility Cups and mats and fancy hats Nothing succeeds like success Extranet marketing Resources 15. Measuring user satisfaction Introduction Website logs Search logs Help desk query analysis Employee climate surveys User surveys Pop-up surveys Feedback forms Attendance at meetings Persona advocate interviews Changes in the risk profile Search for ‘intranet’ Workplace penetration Intranet associates Intranet blog E-mail Benchmarking Using an intranet consultant Resources PART 4: GOVERNANCE AND STRATEGY 16. Creating the governance framework Introduction Intranet ownership Is democracy the answer? Follow the money Building governance around decisions Reaching a decision A core governance model Towards an annual governance cycle Career development for the intranet team Resource 17. Developing an intranet strategy Introduction A structure for a strategy Changing the way we work The proactive intranet Resource 18. From intranets to information management Introduction Information management and information governance The implications for an intranet strategy An information charter A framework for an information management strategy AppendixGuidelines for social media use

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Book SynopsisThis comprehensive textbook discusses the legal, organizational and ethical aspects of information governance, assurance and security and their relevance to all aspects of information work. Information governance describes the activities and practices which have developed to control the use of information, including, but not limited to, practices mandated by law. In a world in which information is increasingly seen as a top-level asset, the safeguarding and management of information is of concern to everyone. From the researcher who is responsible for ethical practices in the gathering, analysis, and storage of data, to the reference librarian who must deliver unbiased information; from the records manager who must respond to information requests, to the administrator handling personnel files, this book with equip practitioners and students alike to implement good information governance practice in real-world situations. Key topics covered include: Information as an asset The laws and regulations Data quality management Dealing with threats Security, risk management and business continuity Frameworks, policies, ethics and how it all fits together. Readership: Fully supported by examples, discussion points and practical exercises, this is essential reading for everyone who needs to understand, implement and support information assurance policies and information governance structures. It will be particularly valuable for LIS students taking information management and information governance courses, and information professionals with an advisory or gatekeeping role in information governance within an organization.Trade Review"This is one of the few books that brings together the concepts of records and information management and information security and is a really solid introduction to the way in which the various information disciplines, whether concerned with security and protection or reuse and optimisation, need to come together to ensure that information remains useful yet is appropriately secured to minimise risk." -- Records Management JournalTable of Contents1. Introduction Rationale Data and information Information as an asset Where is our information? Threats Standards, frameworks and a framework for information governance and assurance Policy Assurance How to use this book 2. The laws and regulations Introduction A standard for records The Information Commissioner’s Office The Freedom of Information Act 2000 Data protection Environmental Information Regulations (EIR) Policy The role of the information professional Discussion points Conclusion References 3. Data quality management Introduction What is data quality? Dimensions of data quality A different perspective Example Data quality tools Products versus processes Data silos Master data management (MDM) Single customer view Further library examples Data quality policy/strategy The role of the information professional in data quality management Discussion points Conclusion References 4. Dealing with threats Introduction Internal threats External threats The law Policy Exercise Conclusion References 5. Security, risk management and business continuity Introduction The security environment Strategy and tactics Standards – the ISO 27000 series Practical measures Risk management Business continuity management (BCM) Policy Exercises Conclusion References 6. Frameworks, policies, ethics and how it all fits together Introduction Moving from standards to frameworks The information governance and assurance framework in operation Ethics The role of the information professional in the information governance and assurance framework Discussion points Conclusion References Discussion points and exercises Index

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Book SynopsisThis edited collection provides a cutting edge overview of issues of key concern for information professionals providing information services in corporate environments. Corporate information professionals serving the workplace rather than learning communities or the general public face specific challenges and demands, from providing competitive intelligence to managing information in a global environment. International contributors working across a variety of sectors pinpoint the key topics facing the corporate information professionals today and share their experiences and expertise. The key topics include: how information professionals/libraries fit into the contemporary workplace managing the corporate intranet the role of the corporate librarian in internal and external marketing gaining buy-in for corporate knowledge and information management the hybrid librarian/systems specialist managing staff and change in a difficult climate, and demonstrating value managing information in a global firm; developing corporate taxonomies at a time of change working with suppliers/licensing for elibraries training end-users competitive intelligence searching. Readership: Experienced information professionals working in the corporate sector, including professional services firms, government, NGOs, commercial and industrial companies. The book should be useful to those with a high level of experience and/or seniority, wanting an overview on specific aspects of corporate information management, but will be accessible to more recent entrants to the workplace. It will also be of interest to students of librarianship and those applying for jobs within the sector, as well as the related professions of knowledge management, information architecture and intranet management.Trade ReviewAn invaluable guide, information professionals working in the corporate sector should gain some useful practical tips and insight. This reinforces the value of excellent practical books produced by experienced practitioners -- UpdateTable of Contents1. The role of the information professional / librarian in the corporate workplace - Katharine Schopflin 2. Managing the corporate intranet - James Mullan 3. Internal and external marketing by information professionals - Shaunna Mireau 4. The hybrid librarian/systems specialist - Simon Barron and Linda-Jean Schneider 5. Developing corporate taxonomies - Helen Lippell 6. Gaining buy-in for knowledge and information management - Danny Budzak 7. Managing staff and demonstrating value at a time of change - Andrew Grave 8. Managing information services in a global corporation - Philip Weinberg 9. Working with suppliers and licensing for e-libraries - Tina Reynolds, Fiona Fogden and Linda-Jean Schneider 10. Training end-users in the workplace - Anneli Sarkanen and Katy Stoddard

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Book SynopsisWinner of the 2018 DevOps Dozen Best DevOps Book!In this award-winning title, thought leader Mirco Hering lays out a roadmap to success for IT managers of legacy organizations, showing them how to create the right ecosystem, how to empower people to bring their best to work every day, and how to put the right technology in the driver's seat to propel their organization to success.Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Most have evolved over the years by taking lessons from traditional or legacy manufacturing: creating a production process that puts the emphasis on the process instead of the people performing the tasks, allowing the organization to treat people like resources to try to achieve high-quality outcomes. But those practices and ideas are failing modern IT, where collaboration and creativeness are required to achieve high-performing, high-quality success. But just having the right methods and tools will not magically transform an organization; the cultural change that is the hardest is also the most impactful. Using principles from Agile, Lean, and DevOps as well as first-hand examples from the enterprise world, Hering addresses the different challenges that legacy organizations face as they transform into modern IT departments.Trade Review“This is a truly practical companion book to the other leading publications in the DevOps space. Mirco shares real-world lessons from many years of collective experience and provides tried and tested exercises for you to use to help drive insights and improvements in your organization.” -- Emily Arnautovic, Software Architect"A pragmatic view on IT and DevOps that doesn't just focus on the ‘what' but the ‘how' based on first-hand experience.” -- Ajay Nair, DevOps Architect“Mirco knows his stuff. He has a way of stating simple choices and framing options that encourage action. His unique perspective on how to transform your IT organization, especially when you have heavily invested in outsourcing, are both thoughtful and practical. After you read his book, make sure to subscribe to his blog. You want to make sure to have Mirco by your side as you go through this transformation.” -- Mustafa Kapadia, Digital Transformation Lead, IBM“This is a much needed book on building teamwork to drive technology infrastructure efforts. Mirco introduces a simple set of processes and well reasoned principles to align the organization, transform technology infrastructure, and deliver value for customers.” -- Eric Passmore, Partner Director of Commerce, Microsoft“DevOps is a hot topic. Pretty much every major organization wants it, and pretty much every major organization is struggling to come to grips with what ‘it' is and exactly how to get it. Mirco is a rare entity in the space. He's an architect who has grown up in large, complex organizations working with even larger, more complex systems integrators and delivery partners heavily reliant on ERP, CRM and other COTS applications that seem to challenge much of what DevOps is about. Both pragmatic and practical, he not only gives great tips on how to find your way down the DevOps path in these environments but will help you avoid many a mistake as he shares his own.” -- Mark Richards, SAFe Fellow at Coactivation"Whether you are just getting started with DevOps or you are a seasoned professional seeking counsel on how to apply its principles at scale, as you go through DevOps for the Modern Enterprise, you will find yourself infected by the enthusiasm Mirco has for DevOps and the benefits it can bring." -- Dr. Bhaskar Ghosh

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Book Synopsis

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Book Synopsis

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Book Synopsis

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Book Synopsis

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Book SynopsisThis dynamic book considers whether and how the management of records (and archives) differs from the management of information (and data). Can archives and records management still make a distinctive contribution in the 21st century, or are they now being dissolved into a wider world of information governance? What should be our conceptual understanding of records in the digital era? What are the practical implications of the information revolution for the work of archivists and records managers?Geoffrey Yeo, a distinguished expert in the global field, explores concepts of ‘records’ and ‘archives’ and sets today’s record-keeping and archival practices in their historical context. He examines changing perceptions of the nature and purpose of records management and archival work, notions of convergence among information-related disciplines, and archivists’ and records managers’ attitudes to information and its governance. Starting with Peter Morville’s dictum that ‘when we try to define information, we become lost in a hall of mirrors’, Yeo considers different understandings of the concept of ‘information’ and their applicability to the field of archives and records management. He also looks at the world of data science and data administration, and asks whether and how far recent work in this area can enhance our knowledge of how records function and how they relate to the information universe.Key topics covered include: The keeping of records: a brief historical overview Thinking about records and archives: the transition to the digital Archivists, records managers and the allure of information Finding a way through the hall of mirrors: concepts of information Records and data Why records are not (just) information; understanding records in the digital era. This thought provoking and timely book is primarily intended for records managers and archivists, but should also be of interest to professionals in a range of information-related disciplines. In addressing the place of record-keeping in contemporary information culture, it aims to provide a balance of theory and practice that will appeal to practitioners as well as students and academics around the world.Trade Review'Yeo crafts a comprehensive guide to record management in the modern digital and data-driven world, focusing on record-keeping practices ... and how they are changing...Records, Information and Data is the product of extensive research: each chapter includes endnotes and references. Recommended for undergraduates and graduate students interested in records or information management.'​- K. J. Whitehair, independent scholar, CHOICE * CHOICE *'Yeo argues that ... dilution of records and archives into the surging ocean of information (and its accompanying data deluge) is unwarranted. ... Borrowing from the theory of speech acts developed by John Austin and John Searle, Yeo characterizes records as performative: they help us do a variety of things. Records are actions by other means, as much instruments as they are representations. ... Yeo’s book provides a lucid argument for the need for records managers and archivists to resist the song of the information sirens. Philosophically grounded and analytically clear, Records, Information and Data offers a view of records capable of acting as the foundation for a renewed archival discipline for the twenty-first century.'- Juan Ilerbaig, University of Toronto, American Archivist -- The American Archivist * American Archivist *"How well do we understand the similarities and differences between records, information, and data? ... Have we adequately contemplated where we are going in our rush to adopt the emperor’s new clothes of information management? What are the consequences of downplaying ... those unique skills that records professionals must have? ... Can the making and keeping of records continue to be regarded as a separate, distinct, and worthy endeavour in the digital age? Geoffrey Yeo ... addresses these questions in this timely book, which should be read by all records professionals. ... His language is clear, dispassionate, and direct. ... Make no mistake: records matter. They are not some quaint and archaic subset of the modern, thrusting world of data or information. They matter because they play a unique and vital role in society...Yeo’s book... is a reassertion and rearticulation of our enduring core purpose."— Adrian Cunningham, formerly Queensland State Archives, Archivaria -- Adrian Cunningham * Archivaria *Table of ContentsIntroduction Concepts of information, data and records Background to the book Structure and content Acknowledgements 1. The making and keeping of records: a brief historical overview Record-making and record-keeping over 10,000 years Records, memory and evidence Repositories and their curators Archivists and the emergence of records management 2. Thinking about records and archives; the transition to the digital Fixity and fluidity in the digital domain Adventures over time Record aggregations Archival mind-sets Information: a fifth paradigm? 3. Archivists, records managers and the rise of information Accentuating information in contemporary culture Records management and information governance Information and archives Making connections between records and information: diverse views Managing information ‘as a record’ 4. Finding a way through the hall of mirrors: concepts of information Information and its reification Records management and new concepts of information Information as content or information as affordance? Dissent and debate 5. Records and data The ‘datafication’ of records Further perspectives on data and record-keeping Data and information: some conflicting views Factuality Contested concepts 6. Representation, performativity and social action: why records are not (just) information Representations Speech acts Propositions and performativity Data, computers and the making of speech acts Metadata Doing things with records From speech acts to social acts The ‘information potentials’ of records Information, evidence and other affordances 7. Managing information or managing records? Conceptions and practices of ‘information management’: information as proposition Information management and records management: two peas from different pods? Making use of records despite their imperfections Knowing ‘what was said’ Characteristics of records and information ‘Authoritative’ records and the scope of record-keeping Concluding thoughts: record-keeping present and future The digital deluge Records in an information culture

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Book SynopsisDie Themen Digitalisierung und Nachhaltigkeit dominieren die Zukunft von Unternehmen und unserer Gesellschaft in den nächsten Jahrzehnten. Wenn Unternehmen die Digitalisierung aktiv umsetzen, müssen sie folglich ökonomische, ökologische und soziale Aspekte im Sinne der Nachhaltigkeit berücksichtigen. Genau hier setzt Michael Jacob an: Der Autor geht im ersten Teil des Buches auf die Grundlagen der Digitalisierung und Nachhaltigkeit anhand der wichtigsten Modelle ein. Im zweiten Teil wird der Fokus auf die Frage gelegt, wie Unternehmen den Digitalisierungsprozess nachhaltig gestalten können. Ein kurzes Fazit rundet die beiden Hauptteile ab.Damit ist das Buch ein wichtiges Hilfsmittel, um Zielkonflikte zwischen den Bereichen Digitalisierung und Nachhaltigkeit zunächst zu erkennen und dann entsprechend entscheiden zu können. Somit können Unternehmen ihrer gesellschaftlichen Verantwortung (Corporate Social Responsibility) nachkommen. Ein Buch für alle, die eine kompakte Einführung in die beiden großen Themen unserer Zeit suchen.Table of ContentsDigitalisierung und digitaler Wandel.- Modelle und Strategien der Nachhaltigkeit.- Megatrends als Rahmenbedingungen.- Verantwortung der Unternehmensführung.- Digitale und nachhaltige Geschäftsmodelle und Produkte.- Nachhaltige Gestaltung digitaler Prozesse.

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Book SynopsisSherri Davidoff is a cybersecurity expert, author, speaker, and CEO of both LMG Security and BrightWise, Inc. She is a recognized expert in digital forensics and cybersecurity, and is coauthor of Network Forensics: Tracking Hackers Through Cyberspace (Prentice Hall, 2012). Sherri has consulted and/or conducted cybersecurity training for many distinguished organizations, including the Department of Defense, the American Bar Association, FFIEC/FDIC, and many more. She is a faculty member at the Pacific Coast Banking School, and is a frequent contributor of education articles and webinars. She is a GIAC-certified forensic examiner (GCFA) and penetration tester (GPEN), and holds a degree in computer science and electrical engineering from MIT.Table of ContentsPreface xviiAcknowledgments xxiiiAbout the Author xxv Chapter 1: Dark Matters 1 1.1 Dark Breaches 3 1.2 Skewed Statistics 13 1.3 Why Report? 18 1.4 What’s Left Unsaid 20 Chapter 2: Hazardous Material 23 2.1 Data Is the New Oil 30 2.2 The Five Data Breach Risk Factors 33 2.3 The Demand for Data 34 2.4 Anonymization and Renonymization 41 2.5 Follow the Data 44 2.6 Reducing Risk 51 2.7 Conclusion 54 Chapter 3: Crisis Management 55 3.1 Crisis and Opportunity 57 3.2 Crisis Communications, or Communications Crisis? 60 3.3 Equifax 70 3.4 Conclusion 75 Chapter 4: Managing DRAMA 77 4.1 The Birth of Data Breaches 79 4.2 A Smoldering Crisis 81 4.3 Prodromal Phase 85 4.4 Acute Phase 94 4.5 Reducing Harm 98 4.6 Chronic Phase 108 4.7 Resolution Phase 111 4.8 Before a Breach 114 4.9 Conclusion 117 Chapter 5: Stolen Data 119 5.1 Leveraging Breached Data 121 5.2 Fraud 121 5.3 Sale 123 5.4 The Goods 135 5.5 Conclusion 141 Chapter 6: Payment Card Breaches 143 6.1 The Greatest Payment Card Scam of All 144 6.2 Impact of a Breach 146 6.3 Placing Blame 150 6.4 Self-Regulation 153 6.5 TJX Breach 160 6.6 The Heartland Breach 167 6.7 PCI and Data Breach Investigations 171 6.8 Conclusion 174 Chapter 7: Retailgeddon 177 7.1 Accident Analysis 179 7.2 An Ounce of Prevention 191 7.3 Target’s Response 199 7.4 Ripple Effects 223 7.5 Chip and Scam 227 7.6 Legislation and Standards 236 7.7 Conclusion 237 Chapter 8: Supply Chain Risks 239 8.1 Service Provider Access 242 8.2 Technology Supply-Chain Risks 245 8.3 Cyber Arsenals 252 8.4 Conclusion 254 Chapter 9: Health Data Breaches 257 9.1 The Public vs. the Patient 258 9.2 Bulls-Eye on Healthcare 260 9.3 HIPAA: Momentous and Flawed 263 9.4 Escape from HIPAA 274 9.5 Health Breach Epidemic 279 9.6 After a Breach 295 9.7 Conclusion 300 Chapter 10: Exposure and Weaponization 303 10.1 Exposure Breaches 305 10.2 Response 310 10.3 MegaLeaks 323 10.4 Conclusion 336 Chapter 11: Extortion 337 11.1 Epidemic 339 11.2 Denial Extortion 340 11.3 Exposure Extortion 348 11.4 Faux Extortion 356 11.5 Conclusion 357 Chapter 12: Cyber Insurance 359 12.1 Growth of Cyber Insurance 361 12.2 Industry Challenges 361 12.3 Types of Coverage 362 12.4 Commercial Off-the-Shelf Breach Response 364 12.5 How to Pick the Right Cyber Insurance 367 12.6 Leverage Your Cyber Insurance 386 12.7 Conclusion 388 Chapter 13: Cloud Breaches 389 13.1 Risks of the Cloud 393 13.2 Visibility 400 13.3 Intercepted 409 13.4 Conclusion 413 Afterword 415 Index 417

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Book SynopsisTable of Contents1. Introduction to Deep Learning and Financial Modeling 2. Deep Learning and Addressing the Class Imbalance Problem 3. Predicting Interest Rates and Spreads Using Deep Learning 4. Predicting Stock Market prices using Deep Learning 5. Predicting Inflation Rates using Deep Learning 6. Analyzing the GDP using Deep Learning 7. Predicting Exchange Rates using Deep Learning 8. Asset Allocation Optimization Using Deep Learning 9. Deep Learning, Credit Scoring and Underwriting 10. Deep Learning and Fraud Detection 11. Deep Learning and Sentiment/News Analysis 12. Banking and Insurance Solvency Capital Calculation Using Deep Learning 13. Insurance Pricing Using Deep Learning 14. Conclusion

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Book SynopsisPractical, step-by-step guidance for corporations, universities and government agencies to protect and secure confidential documents and business records Managers and public officials are looking for technology and information governance solutions to information leakage in an understandable, concise format. Safeguarding Critical E-Documents provides a road map for corporations, governments, financial services firms, hospitals, law firms, universities and other organizations to safeguard their internal electronic documents and private communications. Provides practical, step-by-step guidance on protecting sensitive and confidential documentseven if they leave the organization electronically or on portable devices Presents a blueprint for corporations, governments, financial services firms, hospitals, law firms, universities and other organizations to safeguard internal electronic documents and private communications Offers a concise formaTable of ContentsForeword xiii Preface xv Acknowledgments xvii Part I The Problem and Basic Tools Chapter 1 The Problem: Securing Confidential Electronic Documents 3 WikiLeaks: A Wake-Up Call 3 U.S. Government Attempts to Protect Intellectual Property 5 Threats Persist across the Pond: U.K. Companies on Guard 5 Increase in Corporate and Industrial Espionage 6 Risks of Medical Identity Theft 7 Why Don’t Organizations Safeguard Their Information Assets? 8 The Blame Game: Where Does Fault Lie When Information Is Leaked? 9 Consequences of Not Employing E-Document Security 10 Notes 11 Chapter 2 Information Governance: The Crucial First Step 13 First, Better Policies; Then, Better Technology for Better Enforcement 13 Defining Information Governance 14 Accountability Is Key 16 Why IG Is Good Business 17 Impact of a Successful IG Program 18 Critical Factors in an IG Program 19 Who Should Determine IG Policies? 22 Notes 23 Part II Information Platform Risks and Countermeasures Chapter 3 Managing E-Documents and Records 27 Enterprise Content Management 27 Document Management Principles 28 The Goal: Document Lifecycle Security 29 Electronic Document Management Systems 29 Records Management Principles 31 Electronic Records Management 31 Notes 33 Chapter 4 Information Governance and Security for E-mail Messages 35 Employees Regularly Expose Organizations to E-mail Risk 36 E-mail Policies Should Be Realistic and Technology Agnostic 37 Is E-mail Encryption the Answer? 38 Common E-mail Security Mistakes 39 E-mail Security Myths 40 E-record Retention: Fundamentally a Legal Issue 41 Preserve E-mail Integrity and Admissibility with Automatic Archiving 42 Notes 46 Chapter 5 Information Governance and Security for Instant Messaging 49 Instant Messaging Security Threats 50 Best Practices for Business IM Use 51 Technology to Monitor IM 53 Tips for Safer IM 53 Notes 55 Chapter 6 Information Governance and Security for Social Media 57 Types of Social Media in Web 2.0 57 Social Media in the Enterprise 59 Key Ways Social Media Is Different from E-mail and Instant Messaging 60 Biggest Security Threats of Social Media 60 Legal Risks of Social Media Posts 63 Tools to Archive Facebook and Twitter 64 IG Considerations for Social Media 65 Notes 66 Chapter 7 Information Governance and Security for Mobile Devices 69 Current Trends in Mobile Computing 71 Security Risks of Mobile Computing 72 Securing Mobile Data 73 IG for Mobile Computing 73 Building Security into Mobile Applications 75 Best Practices to Secure Mobile Applications 78 Notes 80 Chapter 8 Information Governance and Security for Cloud Computing Use 83 Defining Cloud Computing 84 Key Characteristics of Cloud Computing 85 What Cloud Computing Really Means 86 Cloud Deployment Models 87 Greatest Security Threats to Cloud Computing 87 IG Guidelines: Managing Documents and Records in the Cloud 94 Managing E-Docs and Records in the Cloud: A Practical Approach 95 Notes 97 Part III E-Records Considerations Chapter 9 Information Governance and Security for Vital Records 101 Defining Vital Records 101 Types of Vital Records 103 Impact of Losing Vital Records 104 Creating, Implementing, and Maintaining a Vital Records Program 105 Implementing Protective Procedures 108 Auditing the Vital Records Program 111 Notes 113 Chapter 10 Long-Term Preservation of E-Records 115 Defining Long-Term Digital Preservation 115 Key Factors in LTDP 116 Electronic Records Preservation Processes 118 Controlling the Process of Preserving Records 118 Notes 121 Part IV Information Technology Considerations Chapter 11 Technologies That Can Help Secure E-Documents 125 Challenge of Securing E-Documents 125 Apply Better Technology for Better Enforcement in the Extended Enterprise 128 Controlling Access to Documents Using Identity Access Management 131 Enforcing IG: Protect Files with Rules and Permissions 133 Data Governance Software to Manage Information Access 133 E-mail Encryption 134 Secure Communications Using Record-Free E-mail 134 Digital Signatures 135 Document Encryption 137 Data Loss Prevention Technology 137 The Missing Piece: Information Rights Management 139 Notes 144 Chapter 12 Safeguarding Confidential Information Assets 147 Cyber Attacks Proliferate 147 The Insider Threat: Malicious or Not 148 Critical Technologies for Securing Confidential Documents 150 A Hybrid Approach: Combining DLP and IRM Technologies 154 Securing Trade Secrets after Layoffs and Terminations 155 Persistently Protecting Blueprints and CAD Documents 156 Securing Internal Price Lists 157 Approaches for Securing Data Once It Leaves the Organization 157 Document Labeling 159 Document Analytics 161 Confidential Stream Messaging 161 Notes 164 Part V Rolling It Out: Project and Program Issues Chapter 13 Building the Business Case to Justify the Program 169 Determine What Will Fly in Your Organization 169 Strategic Business Drivers for Project Justification 170 Benefits of Electronic Records Management 173 Presenting the Business Case 176 Notes 177 Chapter 14 Securing Executive Sponsorship 179 Executive Sponsor Role 180 Project Manager: Key Tasks 181 It’s the Little Things 183 Evolving Role of the Executive Sponsor 183 Notes 185 Chapter 15 Safeguarding Confidential Information Assets: Where Do You Start? 187 Business Driver Approach 187 Classification 188 Document Survey Methodology 189 Interviewing Staff in the Target Area 190 Preparing Interview Questions 192 Prioritizing: Document and Records Value Assessment 193 Second Phase of Implementation 194 Notes 195 Chapter 16 Procurement: The Buying Process 197 Evaluation and Selection Process: RFI, RFP, or RFQ? 197 Evaluating Software Providers: Key Criteria 202 Negotiating Contracts: Ensuring the Decision 207 More Contract Caveats 210 How to Pick a Consulting Firm: Evaluation Criteria 211 Chapter 17 Maintaining a Secure Environment for Information Assets 215 Monitoring and Accountability 215 Continuous Process Improvement 216 Why Continuous Improvement Is Needed 216 Notes 218 Conclusion 219 Appendix A: Digital Signature Standard 221 Appendix B: Regulations Related to Records Management 223 Appendix C: Listing of Technology and Service Providers 227 Glossary 241 About the Author 247 Index 249

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Book SynopsisIn Transparency, the authorsa powerhouse trio in the field of leadershiplook at what conspires against a culture of candor in organizations to create disastrous results, and suggest ways that leaders can achieve healthy and honest openness. They explore the lightning-rod concept of transparencywhich has fast become the buzzword not only in business and corporate settings but in government and the social sector as well. Together Bennis, Goleman, and O''Toole explore why the containment of truth is the dearest held value of far too many organizations and suggest practical ways that organizations, their leaders, their members, and their boards can achieve openness. After years of dedicating themselves to research and theory, at first separately, and now jointly, these three leadership giants reveal the multifaceted importance of candor and show what promotes transparency and what hinders it. They describe how leaders often stymie the flow of information and the structural impedTable of ContentsPreface viiWarren Bennis 1 Creating a culture of candor 1Warren Bennis, Daniel Goleman, and Patricia Ward Biederman 2 Speaking truth to power 45James O'Toole 3 The new transparency 93Warren Bennis Notes 123 The authors 129

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Book SynopsisInformation technology auditing and Sarbanes-Oxley compliance have several overlapping characteristics. They both require ethical accounting practices, focused auditing activities, a functioning system of internal control, and a close watch by the board's audit committee and CEO. Written as a contribution to the accounting and auditing professions as well as to IT practitioners, IT Auditing and Sarbanes-Oxley Compliance: Key Strategies for Business Improvement links these two key business strategies and explains how to perform IT auditing in a comprehensive and strategic manner.Based on 46 years of experience as a consultant to the boards of major corporations in manufacturing and banking, the author addresses objectives, practices, and business opportunities expected from auditing information systems. Topics discussed include the concept of internal control, auditing functions, internal and external auditors, and the responsibilitiTable of ContentsMANAGEMENT CONTROL. Internal Control and Information Technology. Case Studies on Internal Control’s Contribution. Auditing Functions. Internal and External Audit. The Board’s Accountability for Audit. CASE STUDIES ON AUDITING A COMPANY’S INFORMATION TECHNOLOGY. Auditing the Information Technology Functions. Strategic IT Auditing: A Case Study. A Constructive View – Suggestions for IT Restructuring. A Broader Perspective of IT Auditing. TECHNICAL EXAMPLES IN AUDITING IT FUNCTIONS. Auditing IT Response Time and Reliability. Auditing the Security System. CAN IT HELP IN COMPLIANCE? THE CASE OF SOX. Sarbanes-Oxley Compliance and IT’s Contribution. What If: Backtesting Sarbanes-Oxley. INDEX.

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Book SynopsisAvailable Open Access under CC-BY-NC licence. This book examines the increasing importance of engagement with non-academic groups and actors in the co-production of knowledge and real-world influence in academic research.Trade Review“Focusing on the personhood of researchers and scholars, this collection addresses important practical and epistemological questions about knowledge construction and impact both within and outside of the academy. A valuable bookshelf addition for anyone interested in the research process and product and the relationship between them.” Gayle Letherby, Plymouth University and The University of Greenwich, UKTable of ContentsIntroduction ~ Dr Sarah Marie Hall and Dr Ralitsa Hiteva; Dwarfism Expectations ~ Dr. Erin Pritchard; Disability Policy for Nomadic Positionings ~ Prof. Pamela Moss and Dr Michael J Prince; "You're not from 'round here, are you?": Class and accent as opportunity and obstacle in research encounters ~ Dr Sarah Marie Hall; A feminist retrofit: Spaces of encounter in collaborative domestic energy research ~ Prof. Gordon Waitt; Enacting intersectionality: the academic as critic, advocate and policymaker ~Dr. JP Catungal; Encountering "Experts" in the gender-social science-engineering nexus ~ Dr. Ralitsa Hiteva; Participants as experts in the own lives ~ Dr. Michael Richardson; Conclusions, key lessons and tactics: addressing social difference in spaces of engagement.

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