Business, Finance & Law Books

Book SynopsisWall Street Journal BestsellerIn this groundbreaking guide, a management expert outlines the transformative leadership skill of tomorrow—one that can make it possible to build truly diverse and inclusive teams which value employees’ need to belong while being themselves.  Humans have two basic desires: to stand out and to fit in. Companies respond by creating groups that tend to the extreme—where everyone fits in and no one stands out, or where everyone stands out and no one fits in. How do we find that happy medium where workers can demonstrate their individuality while also feeling they belong?The answer, according to Stefanie Johnson, is to Inclusify. In this essential handbook, she explains what it means to Inclusify and how it can be used to strengthen any business. Inclusifying—unlike “diversifying” or “including”— implies a continuous, sustained effort towards helping diverse teams feel engaged, empowered, accepted, and valued. It’s no use having diversity if everyone feels like an outsider, she contends.In her research, Johnson found common problems leaders exhibit which frustrate their attempts to create diverse and cohesive teams. Leaders that underestimated the importance of group coherence and dynamics often have employees who do not feel like they belong; leaders that ignore the benefits of listening to different perspectives leave some people feeling like they cannot be their authentic selves.By contrast, leaders who Inclusify can forge strong relationships with their teams, inspire greater productivity from all of their workers, and create a more positive environment for everyone. Having a true range of different voices is good for the bottom line—it allows for the development of the best, most innovative, and creative solutions that are essential to success. Inclusify reveals the unexpected ways that well-intentioned leaders undermine their teams, explains how to recognize the myths and misperceptions that drive these behaviors, and provides practical strategies to become an Inclusifyer. By learning why uniqueness and belonging are so imperative, leaders can better understand what makes their employees tick and find ways to encourage them to be themselves while ensuring they feel like they are fully part of the group. The result is a fully engaged team filled with diverse perspectives—the key to creating innovative and imaginative ideas that drive value.Trade Review“Many leaders are talking about building more diverse, inclusive workplaces, but few are making real progress. Stefanie K. Johnson is here to do something about that. In addition to her work as a leading researcher, Johnson has extensive experience consulting and advising; her book is full of rigorous evidence and practical ideas for making sure that people who stand out are able to fit in as well.” — Adam Grant, New York Times bestselling author of Originals and Give and Take and host of the chart-topping TED podcast WorkLife “Inclusify is a practical, action-oriented guide to being a better leader for all of your stakeholders. This book will be a game changer for creating more innovative, engaged, and productive teams. Through her academic research and interviews with top CEOs, Stefanie Johnson has compiled remarkable data and insights that have the power to change the world.” — Dr. Marshall Goldsmith, #1 executive coach in the world “In Inclusify, Stefanie K. Johnson takes the conversation beyond diversity, moving us closer to real inclusion and equality. Her positive spin on what we can achieve by working together will change the workplace.” — Billie Jean King, founder, Billie Jean King Leadership Initiative “Stefanie K. Johnson’s book provides a new lens through which to examine diversity and inclusion that is both practical and insightful. Inclusify provides so much intriguing data to feed your mind but also shares great stories that engage your heart.” — Verna Myers, VP of Inclusion Strategy, Netflix

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Book SynopsisThe shareholder letters of corporate leaders are a rich source of business and investing wisdom. There is no more authoritative resource on subjects ranging from leadership and management to capital allocation and company culture.But with thousands of shareholder letters written every year, how can investors and students of the corporate world sift this vast swathe to unearth the best insights?Dear Shareholder is the solution!In this masterly new collection, Lawrence A. Cunningham, business expert and acclaimed editor of The Essays of Warren Buffett, presents the finest writers in the genre of the shareholder letter, and the most significant excerpts from their total output. Skillfully curated, edited and arranged, these letters showcase the ultimate in business and investment knowledge from an all-star team.Dear Shareholder holds letters by more than 20 different leaders from 16 companies. These leaders include Warren Buffett (Berkshire Hathaway), Tom Gayner (Markel), Kay Graham and Don Graham (The Washington Post and Graham Holdings), Roberto Goizueta (Coca-Cola), Ginni Rometty (IBM), and Prem Watsa (Fairfax).Topics covered in these letters include the long-term focus, corporate culture and commitment to values, capital allocation, buybacks, dividends, acquisitions, management, business strategy, and executive compensation.As we survey the corporate landscape in search of outstanding companies run by first-rate managers, shareholder letters are a valuable resource. The letters also contain a wealth of knowledge on the core topics of effective business management. Let Dear Shareholder be your guide.

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Book SynopsisBookstores are treasure troves of knowledge and ideas, invaluable for the imagination, and often reflect their owners’ personalities in ways internet behemoths could never recreate. In this book, photographer Horst A. Friedrichs opens the door to the world of bricks-and-mortar bookstores, showcasing their variety, quirkiness, and vitality with lavish photography. It celebrates the passion and commitment of the owners with interviews and anecdotes. Explore William Stout Books, a specialty store for architecture and art books in San Francisco, and Baldwin’s Book Barn in Pennsylvania, a 5-story bookstore housed in a dairy barn open since the mid-1940s. Discover Gay’s the Word, the UK’s first and only dedicated LGBTQI bookshop and Livraria Lello, whose art deco interior is a temple to reading in the middle of Porto, Portugal. Some of the featured bookstores specialize in a certain genre, some are massive with vaulted ceilings, some are tiny and filled to the brim with books, some are in historic buildings that evoke a different time and place, and some are brand new, high- tech, architect-designed spaces. What all the bookstores have in common is that they are all dedicated to spreading the written word to their communities. This is an ideal book for anyone who loves to read, browse, or simply linger in the analog world of books and bookstores.

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Book Synopsis'I love deadlines. I like the whooshing sound they make as they fly by.' So said author Douglas Adams - but what if there was a way of making deadlines work for you and using them to ensure others provide you with what you want when you want it? In Christopher Cox's brilliant new book, he looks at the impact deadlines have on us, and how we can use them to deliver the best results for all parties. Social scientists have revealed that most negotiations run right up to the deadline before a deal is finally struck. What they also discovered was that this deadline effect usually results in a worse deal for both parties. Cox shows you how, instead, the deadline effect can be used to bring about success not failure. The truth is that most of us think of deadlines all wrong. They aren’t immutable laws of nature; they are a game we can play - and win. This book will show you the strategies different workplaces have come up with to do just tTrade Review'Cox intertwines behavioural science, psychological theory, and academic studies with compelling storytelling and descriptive case studies.' * Financial Times *'The good news...is that we can make deadlines work for us instead of the other way around. Mr Cox has a wry touch...and a good eye for detail.' * Wall Street Journal *'Fascinating... Cox’s profiles are full of insight and the observational flare of excellent magazine writing... This entertaining guide to the art of getting things done gets it done with style.' * Publishers Weekly *'The Deadline Effect is filled with case studies that are smart, fun to read, and filled with drama. And most important, there are real lessons here: about how to work more creatively and efficiently, and how the ticking clock of a deadline often pushes us to do our best work.' -- Charles Duhigg, bestselling author of The Power Of Habit and Smarter Faster Better'Cox is a zealous proselytiser of "the deadline effect" - the transformative work that happens at the eleventh hour... It's only by mentally manipulating ourselves to act early and often that we can ever do spectacular things... Though Cox may have learned his tricks as a deadline enforcer, he knows better than to preach without practice.' -- Rachel Syme * New Yorker *'Christopher Cox is highly lucid and a quick learner, who also happens to be skilled at explaining big ideas through stories. The examples are wildly various and creative, and each features high stakes: will the Easter lilies be ready to ship on time? Will the new restaurant open on schedule? Will the box store be prepared for the crush of Black Friday? A wry and literate how-to, a counterphobic look at the deadlines we fear yet couldn’t live without.' -- Ted Conover, Professor and Director, Arthur L. Carter Journalism Institute of NYU'In the eternal battle between human beings and the clock, Christopher Cox’s The Deadline Effect offers a compulsively readable truce. In these seven vivid profiles of organisations under extreme stress, The Deadline Effect addresses a common conundrum with unusual insight. They say if you want something done, give it to the busiest person in the office but if you want to know how it gets done, give it to Christopher Cox.' -- Sloane Crosley, author of Look Alive Out There'In The Deadline Effect, writer and magazine editor Christopher Cox has set out to better understand the way we respond to deadlines, how they can at once be stressful and clarifying experiences, and if there’s a way to trick ourselves into the latter without any of the former.' * LitHub, 'Nonfiction Books You Should Read This Summer' *

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Book Synopsis“This book is one of the most worthwhile and immediately usable reads I have come across in a long time.” –KiplingerWant to stand out from the crowd? We have studied 30,000 top leaders and have discovered the 12 habits they share that make them as rare as a unicorn. Learn these habits, and you’ll be one of the best at whatever you do!How do I stand out? How do I become irreplaceable? With a crowded workforce, an unstable job landscape, and the rise of AI, these questions are the ones that everyone either is or should be asking.William Vanderbloemen has asked these questions over the past 15 years while running one of the world’s top executive search firms. Through extensive research of over 30,000 top leaders and proprietary data, Vanderbloemen has identified the 12 habits that the best of the best have in common. Traits such as authenticity, responsiveness, agility, and the ability to problem solveTrade Review'In this book, my friend William Vanderbloemen has not only studied successful people, he has unlocked the teachable habits they practice that make them successful. That means for you, this isn't just a book of case studies. You're holding a manual for becoming unusually successful--as unusual as a mythical unicorn. It's a manual based on hard data that unlocks the way you can become mythically valuable. Successful. Irreplaceable. He will teach you, as he puts it, how to become a unicorn.' * JOHN C. MAXWELL, Bestselling author *'What makes a great leader? No one is more uniquely qualified to answer this question than William Vanderbloeman. He is to leaders what a scout is to a baseball franchise--ever in the hunt for the right player. William and his team have honed the skill of the search and have kindly shared their skill with us. I am thrilled to recommend this book.' * MAX LUCADO, Bestselling author *'Whether you're a job seeker or an employer seeking exceptional staff, Be The Unicorn is indispensable. So grateful to William for synthesizing years of data down to the most essential characteristics of successful hires.' * JIMMY MELLADO, President and CEO of Compassion International *'My friend William has done it again. In this data-driven guide from decades of experience, he clearly outlines real-world keys to leading. I love reading people who actually do things versus theory. This book is a gem, don't miss it.' * DAVE RAMSEY, Bestselling author *'No one is better at spotting and placing the 'best of the best' than William Vanderbloemen. In his new book, Be the Unicorn, William unpacks the 12 data-driven habits that separate the best leaders from the rest of the pack. His in-depth research mingled with years of experience creates the perfect guide to recognize the people you're looking for as well as to take your leadership to the next level. Grab a copy for everyone on your team and get ready to grow with the best.' * CRAIG GROESCHEL, Pastor of Life.Church and author of Lead Like it Matters *'Nobody wants to hire the wrong person, especially the wrong senior pastor or senior leader. But it happens all the time. With Be the Unicorn, William Vanderbloemen takes the mystery out of great hiring. By the way, it will also help you become a better leader.' * CAREY NIEUWHOF, Bestselling author of At Your Best, podcaster, and founder of The Art of Leadership Academy *'William Vanderbloemen was an early adopter of Hubspot in part because he believes data can drive results. In his research for Be The Unicorn, he has uncovered the data that will help you stand out of the crowd and become irreplaceable.' * BRIAN HALLIGAN, Co-Founder and Executive Chairperson of HubSpot *

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Book SynopsisNational BestsellerCNBC and Strategy + Business Best Business Book of the YearIt’s the biggest revolution you’ve never heard of, and it’s hiding in plain sight. Over the past decade, Silicon Valley executives like Eric Schmidt and Elon Musk, Special Operators like the Navy SEALs and the Green Berets, and maverick scientists like Sasha Shulgin and Amy Cuddy have turned everything we thought we knew about high performance upside down. Instead of grit, better habits, or 10,000 hours, these trailblazers have found a surprising short cut. They''re harnessing rare and controversial states of consciousness to solve critical challenges and outperform the competition. New York Times bestselling author Steven Kotler and high performance expert Jamie Wheal spent four years investigating the leading edges of this revolution—from the home of SEAL Team Six to the Googleplex, the Burning Man festival, Richard Branson’s Necker Island, Red Bull’s training center, Nike’s innovation team, and the United Nations’ Headquarters. And what they learned was stunning: In their own ways, with differing languages, techniques, and applications, every one of these groups has been quietly seeking the same thing: the boost in information and inspiration that altered states provide. Today, this revolution is spreading to the mainstream, fueling a trillion dollar underground economy and forcing us to rethink how we can all lead richer, more productive, more satisfying lives. Driven by four accelerating forces—psychology, neurobiology, technology and pharmacology—we are gaining access to and insights about some of the most contested and misunderstood terrain in history. Stealing Fire is a provocative examination of what’s actually possible; a guidebook for anyone who wants to radically upgrade their life.Trade Review“Reading Stealing Fire, Mr. Lang-Willar said, he became convinced that nothing less than a ‘cultural awakening’ was underway.” — The New York Times “A mind-blowing tour along the path from sex and drugs to R&D.” — Financial Times “Stealing Fire is a beautifully written, must-read for anyone interested in living up to their full potential. Kotler and Wheal have produced a user-manual for your hacking your brain to drive high performance.” — Peter Diamandis, founder of the X Prize, co-chairman of Singularity University, bestselling author “Stealing Fire cracks the secret code of peak performance so that ordinary people can achieve extraordinary results.” — Cdr. Mark Divine (USN Ret.), New York Times best selling author, founder SEALFIT and Unbeatable Mind “Meticulously researched and innovatively conceptualized, Stealing Fire is not just a bible for the second psychedelic revolution (drugs not required), but a manual to getting more: out of your body, your mind, and your happiness.” — Neil Strauss, New York Times best-selling author of The Game “An electrifying, fast-paced journey into the deep potential of the human brain.” — David Eagleman, Stanford University neuroscientist, bestselling author, presenter of PBS's The Brain “Our linear lives and brains need to be thrown a curve on occasion and this is a masterpiece literary curveball.” — Chip Conley, bestselling author of Peak and Emotional Equations and former Head of Strategy for AirBnB “Captures the unspoken essence of what men and women on the frontier of human experience, think and do to excel in creativity and performance.” — Michael Gervais, High Performance Psychologist to Super Bowl Champion Seattle Seahawks “Stealing Fire lays out exactly how to hack the brain...Kotler and Wheal have taken a major bite out of the unknown. If you’re at all interested in knowing how your mind works, this is imperative reading!” — Salim Ismail, founding executive director of Singularity University and bestselling author of Exponential Organizations “Stealing Fire is a fantastic book about the future of humanity and everything that we can become. Based on incredible stories and cutting edge data, it reveals how our brain and body can be optimized to its greatest potential.” — Andrew Newberg, MD., director of research Myrna Brind Center for Integrative Medicine and author of How Enlightenment Changes Your Brain “The North Star we’ve been waiting for--finally a distillation of the upper reaches of the human experience unveiled! I am so excited for this book to reach the world!” — Jason Silva, artist, futurist, host of National Geographic's Brain Games “[Stealing Fire is] well-written, well-documented, and significant work.” — Library Journal

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Book SynopsisAn invaluable tool to help in planning practical strategies to work successfully across increasingly diverse business cultures. Riveting and thoroughly researched. - Daily TelegraphA major new edition of the classic work that revolutionized the way business is conducted across cultures and around the globe. The fourth edition provides leaders and managers with practical strategies to embrace differences and successfully work across diverse business cultures.Capturing the rising influence and the seismic changes throughout many regions of the world, cross-cultural expert and international businessman Richard Lewis has significantly broadened the scope of his seminal work on global business and communication. Thoroughly updated to include the latest political events and cultural changes, as well as covering nine new countries to complete Europe, broadening the scope of the book. Building on his LMR model, Lewis gives leaders and managers Trade ReviewThe Lewis Model explains every culture in the world * Business Insider *An authoritative roadmap to navigating the world's economy * The Wall Street Journal *Lewis provides urbane and knowledgeable guidance... Verdict: this book could mean the difference between winning and losing valuable orders abroad. * Director *A must read for anyone keen to gain that coveted edge in their international business ventures. Lewis's book provides a riveting and thoroughly researched analysis, the goal of which is to assist Western managers to keep pace with the emerging and changing markets of Asia, eastern Europe and Africa... An invaluable tool to help in planning practical strategies to work successfully across increasingly diverse business cultures. * Daily Telegraph *Lewis is a crosscultural expert who has now presented his wisdom in a highly readable book. * Evening Standard *This eloquent, easy-to-read book covers everything you need to consider to create a structure that will allow your international team to succeed...Lewis brings theory to life through a number of engaging case studies, as well as his own personal experience... Lewis has achieved a fine balance between theory often delivered in a light-hearted and easy to remember way and tactical every day application. Whether your international team is 10 people or 10,000 people, the clear narrative provides valuable insight... This fascinating subject is crucial to the success of global business. -- Suresh Banarse, Head of People, Yo! Sushi! People Management

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Book SynopsisDevelop the mindset and presence to successfully manage others for the first time. If you read nothing else on becoming a new manager, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you transition from being an outstanding individual contributor to a great manager of others. This book will inspire you to: * develop your emotional intelligence * influence your colleagues with the science of persuasion * assess your team and enhance its performance * network effectively to achieve business goals and for personal advancement * navigate relationships with employees, bosses, and peers * get support from above * view the big picture in your decision-making * balance your team's work and personal life in a high-intensity workplace

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Book SynopsisAnother extraordinary business fable from the New York Times bestselling author Patrick LencioniWritten in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable.Trade ReviewAuthor, speaker and management consultant Lencioni (The Three Signs of a Miserable Job) preaches a business model that may seem antithetical to many, which he calls "getting naked": being unafraid to show vulnerability, admit ignorance, and ask the dumb questions when dealing with clients. Lencioni's central argument is that by focusing on sales, rather than communication, consultants miss the key part of their job-consulting-and therefore lose out on valuable long-term client relationships. Presented mostly as a parable about a management consultant trying to reconcile two firms in a merger, Lencioni's latest is entertaining as well as informative, with a message that sticks (heavy-handed though it may be). Straightforward and widely applicable, Lencioni's advice should prove useful not only for business consultants, but anyone trying to build long-term client relationships. (Feb.) (PublishersWeekly.com, February 22, 2010)Table of ContentsIntroduction vii The Fable Part One: Theory 3 Part Two: Practice 17 Part Three: Research 69 Part Four: Testimony 119 The Model The Origins of Getting Naked 195 Naked Service Defined 197 Shedding the Three Fears 201 Broader Applications of Nakedness 214 Acknowledgments 215 About the Author 219

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Book SynopsisThere are two sides to everything, except the stock market. In the stock market there is only one side - the right side. In certain market conditions, selling short can put you on the right side, but it takes real knowledge and market know-how as well as a lot of courage to assume a short position. This book introduces investors to short selling.Table of ContentsForeword. PART 1. How and When to Sell Stocks Short. Selling Short. Sell Short in the Correct Market Environment. What Goes Up Must Come Down. How to Use the General market Averages. What to Do with a Rally. How Cycles Occur. Examples of Failure-prone Bases. Watch the Stocks as Well as the Market. What to Sell Short. Common Sense Should Prevail. Examples of Climax Tops. What Not to Sell Short. Timing Your Short Sales. Examples of 50-Day Moving Average Breaks. Overhead Supply. Examples of Overhead Supply. Examples of Head & Shoulders Tops. How to Set a Price Limit. When to Buy Back and Cover Your Short Sale. Don't Run with the Crowd. Puts and Calls. Short Interest Reporting. Risk is Always Present. Short Selling Checklist. PART 2. the Anatomy of a Short Sale. PART 3. Models of Greatest Short Sales. Cisco Systems, Inc. Lucent Technologies, inc. Calpine Corp. Yahoo!, Inc. Broadcom Corp. Certain-Teed Products Corp. Loews Corp. Redman Industries, Inc. & Skyline Corp. C-Cube Microsystems, Inc. Additional Models of Greatest Short Sales. Index.

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Book Synopsis"If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place." --Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT. "Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brainstorming." --Paul H. Zipkin, Vice-Dean, The Fuqua School of Business It's been called "a breeding ground for gurus." McKinsey & Company is the gold-standard consulting firm whose alumni include titans such as "In Search of Excellence" author Tom Peters, Harvey Golub of American Express, and Japan's Kenichi Ohmae. When Fortune 100 corporations are stymied, it's the "McKinsey-ites" whom they call for help. In THE MCKINSEY WAY, former McKinsey associate Ethan Rasiel lifts the veil to show you how the secretive McKinsey works its magic, and helps you emulate the firm's well-honed practicesTable of ContentsPart I: The McKinsey Way of Thinking About Business Problems. Building the Solution. Developing an Approach. 80/20 and Other Rules to Live By. Part II: The McKinsey Way of Working to Solve Business Problems. Selling a Study. Assembling a Team. Managing Hierarchy. Doing Research. Conducting Interviews. Brainstorming. Part III: The McKinsey Way of Selling Solutions. Making Presentations. Displaying Data with Charts. Managing Internal Communications. Working with Clients. Part IV: Surving at McKinsey. Find Your Own Mentor. Surviving on the Road. Take These Things with You Wherever You Go. A Good Assistant Is a Lifeline. Recruiting McKinsey Style. If You Want a Life, Lay Down Some Rules. The Most Valuable Lesson. Memories of McKinsey.

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Book SynopsisPeter Navarro, business professor at University of CaliforniaIrvine, is author of the best-selling The Coming China Wars. His work has appeared in BusinessWeek, The Los Angeles Times, The New York Times, The Wall Street Journal, Harvard Business Review, and MIT Sloan Management Review. A gifted public speaker, Navarro has been featured on 60 Minutes and has appeared on Bloomberg, CNN, NPR, and all three major network news shows. He is a regular CNBC contributor and has testified before Congress and the U.S.China Commission. His recent books include Seeds of Destruction (with Glenn Hubbard) and Always a Winner. His free weekly newsletter is available at www.peternavarro.com.   Greg Autry is an Assistant Clinical Professor of Entrepreneurship at the University of Southern California. He holds an BA in history from Cal Poly PTable of ContentsForeword xiii Chapter 1: It’s Not China Bashing If It’s True 1 PART I “BUYER BEWARE” ON STEROIDS Chapter 2: Death by Chinese Poison: Bodies for Bucks and Chicks for Free 15 Chapter 3: Death by Chinese Junk: Strangling Our Babies in Their Cribs 29 PART II WEAPONS OF JOB DESTRUCTION Chapter 4: Death to America’s Manufacturing Base: Why We Don’t Play (or Work) in Peoria Anymore 49 Chapter 5: Death by Currency Manipulation: Crouching Tiger, Nuking Dragon 67 Chapter 6: Death by American Corporate Turncoat: When Greenbacks Trump the Red, White, and Blue 77 Chapter 7: Death by Colonial Dragon: Locking Down Resources and Locking Up Markets Round the World 91 PART III WE WILL BURY YOU, CHINESE STYLE Chapter 8: Death by Blue Water Navy: Why China’s Military Rise Should Raise Red Flags 111 Chapter 9: Death by Chinese Spy: How Beijing’s “Vacuum Cleaners” Are Stealing the Rope to Hang Uncle Sam 127 Chapter 10: Death by Red Hacker: From Chengdu’s “Dark Visitors” to Manchurian Chips 137 Chapter 11: Death by Darth Liu: Look Ma, There’s a Death Star Pointing at Chicago 151 PART IV A HITCHHIKER’S GUIDE TO THE CHINESE GULAG Chapter 12: Death to a Big Planet: Do You Want to Be Fried with That Apocalypse? 171 Chapter 13: Death by Chinese Pogrom: When Mao Met Orwell and Deng Xiaoping in Tiananmen Square 187 Chapter 14: Death by China on China: Shanghaiing the Gene Pool at the Top of the World and Other Earthly Tales 197 PART V A SURVIVAL GUIDE AND CALL TO ACTION Chapter 15: Death by China Apologist: Fareed Zakaria Floats Away 215 Chapter 16: Life with China: How to Survive and Prosper in the Dragon’s Century 233 Epilogue 261 Endnotes 265 Index 287

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Book SynopsisA practical action plan for businesses seeking to adapt and grow in today’s digital market.Trade ReviewSeldom have the effects of digital change on legacy businesses and innovators alike been so succinctly explained. David L. Rogers uses frameworks and case histories to illustrate how and why the times they are a changin'. And more importantly, exactly how to adapt. -- Bob Garfield, cohost of NPR's On the Media In this indispensable (and highly readable) guide, Rogers shares what we can learn from today's greatest digital innovators. Packed with illuminating case studies and practical tools, The Digital Transformation Playbook maps out clear strategies for thriving in the digital age. Don't start a business without it. -- Neil Blumenthal, cofounder and co-CEO, Warby Parker Everyone talks about digital transformation, but here's your chance to truly do it well. David Rogers provides a roadmap that every executive should read. If you're not part of the transformation of your business, it will just happen without you. Read this book and get started! -- Sree Sreenivasan, Chief Digital Office, The Metropolitan Museum of Art Every so often, a book comes along that takes a subject that is mysterious and complex and drills down to its essential essence. Think of David Rogers's The Digital Transformation Playbook as your secret weapon for getting ahead of the extremely disruptive innovations transforming business at a breathtaking speed. You can't afford not to know this stuff! -- Rita McGrath, author of The End of Competitive Advantage Rogers expertly captures the moment we're in-the swiftly changing business landscape brought on by the digital revolution-and gives practical guidance for the decisions every business must make if they want to stay relevant. -- Russell Dubner, president and CEO, Edelman U.S. Rogers explains the changes at the heart of the digital revolution. More importantly, he shows us that change is possible and how any business, no matter its age or industry, can adapt to grow for the future. -- Bernd Schmitt, author of The Changing Face of the Asian Consumer Millions of business executives at all levels are puzzled by how to adapt to the digital world. This book makes the 'solution' to the puzzle quite accessible. -- Bill Duggan, author, Strategic Intuition: The Creative Spark in Human Achievement This well-written work presents applications and techniques that would serve well company managers and students of business. Library Journal (starred review) With practical frameworks and nine step-by-step planning tools, he distils the lessons of today's greatest digital innovators and makes them usable for businesses at any stage. Accountancy IrelandTable of ContentsPreface 1. The Five Domains of Digital Transformation: Customers, Competition, Data, Innovation, Value 2. Harness Customer Networks 3. Build Platforms, Not Just Products 4. Turn Data Into Assets 5. Innovate by Rapid Experimentation 6. Adapt Your Value Proposition 7. Mastering Disruptive Business Models Conclusion Self-Assessment: Are You Ready for Digital Transformation? More Tools for Strategic Planning Notes Index About the Author

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Book SynopsisFor a century, economists have driven forward the cause of globalization in financial institutions, labour markets, and trade. Yet there have been consistent warning signs that a global economy and free trade might not always be advantageous. Where are the pressure points? What could be done about them? Dani Rodrik examines the back-story from its seventeenth-century origins through the milestones of the gold standard, the Bretton Woods Agreement, and the Washington Consensus, to the present day. Although economic globalization has enabled unprecedented levels of prosperity in advanced countries and has been a boon to hundreds of millions of poor workers in China and elsewhere in Asia, it is a concept that rests on shaky pillars, he contends. Its long-term sustainability is not a given. The heart of Rodrik''s argument is a fundamental ''trilemma'': that we cannot simultaneously pursue democracy, national self-determination, and economic globalization. Give too much power to governmentsTrade ReviewReview from previous edition This book takes on the biggest issue of our time - globalization - and eloquently enlarges the debate about the extent and limits of global cooperation * Gordon Brown, MP *In this powerfully argued book, Dani Rodrik makes the case for country-specific paths to economic development and saner, more sustainable forms of growth. A provocative look at the excesses of hyper-globalization, The Globalization Paradox should be required reading for those who seek to prevent the financial crises and unfair trade practices that feed the backlash against open markets * Nouriel Roubini, co-author of Crisis Economics: A Crash Course in the Future of Finance *Dani Rodrik may be globalization's most prominent - and most thoughtful - gadfly. In The Globalization Paradox, he wonders aloud whether extreme globalization undermines democracy - and vice-versa. Read it and you'll wonder, too * Alan S. Blinder, former Vice Chairman of the Board of Governors of the U.S. Federal Reserve *His excellent new book is a sequel to an earlier book about the often disruptive impact of international trade on national labor markets and social policies. The new book develops and extends this theme to include financial globalization... Rodrik concludes by considering how the world economy might be reformed * Robert Rowthorn, Finance and Development *His message is nuanced and rigorous, drawing on history, logic and the latest economic data, he manages to convey it in simple, powerful prose tht any reader can follow * Steven Pearlstein, The Washington Post *Simply the best recent treatment of the globalization dilemma. . . he gives us nothing less than a general theory of globalization, development, democracy, and the state. The book provides the pleasure of following a thoughtful, critical mind working through a complex puzzle. Rodrik writes in highly friendly and nontechnical prose, blending a wide-ranging knowledge of economic history and politics and a gentle, occasionally incredulous, skepticism about the narrow and distorting lens of his fellow economists * Robert Kuttner, The American Prospect *Table of ContentsIntroduction: Recasting Globalization's Narrative ; 1. Of States and Markets: Globalization in History's Mirror ; 2. The Rise and Fall of the First Great Globalization ; 3. Why Doesn't Everyone Get the Case for Free Trade? ; 4. Bretton Woods, GATT, and the WTO: Trade in a Politicized World ; 5. Financial Globalization Follies ; 6. The Foxes and Hedgehogs of Finance ; 7. Poor Countries in a Rich World ; 8. Trade Fundamentalism in the Tropics ; 9. The Political Trilemma of the World Economy ; 10. Is Global Governance Feasible? Is It Desirable? ; 11. Designing Capitalism ; 12. A Sane Globalization ; Afterword: A Bedtime Story for Grown-ups

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Book SynopsisTable of ContentsAcknowledgements xiii Introduction 1 Chapter 1: Grow Big Profits Without Any Effort 7 Why Average Returns Aren’t Normal 11 When the Stock Market Beats Real Estate 12 What’s Inside a Global Stock Market Index Fund? 13 Undressing Stocks with 50 Shades of Gray 13 The Stock Market Stars as the Great Humiliator 17 Fast-Growing Economies Can Produce Weak Returns 19 Bonds Are Protective Nets for Jumpers 21 Can You Lose Money with Bonds? 23 Chapter Take-Away 25 Chapter 2: Don’t Start a Fight with an Escalator 27 Yes, the Financial District Loves You! 28 Global Investors Getting Fleeced 30 Chapter Take-Away 32 Chapter 3: Where Are the Customers’ Yachts? 33 Global Investors Bleed by the Same Sword 34 American Expatriates Run Naked 36 Why Brokers Want to Muzzle Warren Buffett 37 Financial Advisors Touting “The World Is Flat!” 38 Hedge Fund Money Spanked for Its Con 40 Why Most Investors Underperform Their Funds 42 Are Most Financial Advisors Bad People? 43 Chapter Take-Away and Tips 45 Chapter 4: Expats Should Avoid Snakes In Suits 49 The deVere Group Faces Trouble 57 British Expats: Can I Trade You That Diamond for a Big Lump of Coal? 58 The 10 Habits of Successful Financial Advisors . . . Really? 59 When Your Advisor is a Sales Commando 60 Welcoming Sharks into the Seal Pool 61 Masters of the Insured Death Benefit Illusion 65 Free Fund Switching Isn’t a Perk 66 Making Millions off the General Public 66 Fooling the Masses with Numbers 67 When High Fees Meet Gunslingers 68 Chapter Take-Away and Tips 69 Chapter 5: Self-Appointed Gurus and Neanderthal Brains 73 Why Most Investors Should Hope for Falling Markets 77 Are You Cheering for the Right Team? 77 If You’re Just Starting Out, Pray for Stocks to Sputter 79 Should You Worry When Stocks Hit All-Time Highs? 82 The Only Thing That Matters 82 It’s Not Timing the Market That Matters; It’s Time in the Market 84 High Unemployment and High Stock Returns 85 What Can You Miss by Guessing Wrong? 87 Should You Invest a Windfall All at Once? 89 When Investors and Advisors Sabotage Their Rides 89 Are Women Better Investors Than Men? 90 Collar Your Inner Neanderthal 91 Chapter Take-Away and Tips 92 Chapter 6: Investment Advisors with a Conscience 95 Do You Have a Ninja’s Discipline? 96 Qualities of a Good Financial Advisor 96 Investment Professionals Worth Considering 98 Why Many Global Expats are Naming Their Newborns Mark 111 Why are the Entry Points Often High? 113 Chapter 7: Thirty-four Questions Do-It-Yourself Investors Ask 115 1. How do I Purchase ETFs or Indexed Mutual Funds Through a Brokerage? 115 2. What’s the Best Brokerage To Use? 116 3. What’s the Difference Between an Exchange-Traded Index Fund (ETF) and an Index Fund? 117 4. Do Non-Americans Have to Pay US Estate Taxes upon Death if They Own US Index Shares? 118 5. What’s a Sector-Specific ETF? 119 6. Should I Buy an Index that’s Currency Hedged? 120 7. What’s the Scoop on Withholding Taxes? (For Non-Americans) 121 8. Will You Have to Pay Currency Conversions? 123 9. Should I Be Concerned about Currency Risks? 124 10. Do the Unit Prices of ETFs Show Which are Expensive or Cheap? 125 11. If I Have a Lump Sum, Should I Invest It All at Once? 126 12. I’m in Some Expensive Products, but They’re Currently Down in Value. Should I Sell Now or Wait? 126 13. What If I Find a Higher-Performing Bond Index? 127 14. What If I Find a Cheaper ETF? 128 15. Should I Be Most Concerned about Commissions, Annual Account Fees, Fund Costs, or Exchange Rate Fees? 128 16. How Little Can I Invest Each Month? 129 17. Stock Markets Are High. Should I Really Start Investing? 130 18. Should I Buy ETFs from Vanguard, iShares, Schwab or Another Low-Cost Provider? 131 19. Can Muslims Build a Portfolio of Shariah-Compliant Funds? 132 20. What Percentage Should You Have In Stocks and Bonds? 133 21. Could You Build a Portfolio of Socially Responsible Index Funds? 139 22. Why Doesn’t My Brokerage Offer the Funds I Want? 140 23. Why Hasn’t My Bond ETF Risen in Value? 141 24. What If My Bond ETF Is Priced in a Different Currency? 142 25. Are Cryptocurrencies, like Bitcoin, Good Investments? 142 26. Should I Buy a Real Estate Investment Trust (REIT) Index? 144 27. Should I Buy a Smart Beta ETF? 146 28. Should I Invest in Gold? 147 29. Don’t Small-Company Stocks Beat Larger-Company Stocks? 148 30. What If You and Your Spouse Represent Different Nationalities? 150 31. Why Should I Rebalance My Portfolio? 151 32. What Are The Best ETFs To Buy? 152 33. What’s the Difference Between an Accumulating ETF and a Distributing ETF? 153 34. Should I Buy An ETF or Index That Pays High Dividends? 153 Chapter 8: Couch Potato Investing 157 Don’t Bonds Tie You Down? 158 Are You Worried That Bond Interest Rates Are Low? 159 Where Do You Plan to Retire? 160 Are You Retiring in an Emerging-Market Country? 162 The Magic Of All-in-One Portfolio ETFs and Index Funds 162 Chapter 9: Model Portfolios for American Expats 167 Do You Currently Invest with Vanguard? 168 Couch Potato Investing with Vanguard 169 Simple Investing with a Vanguard Stick Shift 172 Vanguard’s Admiral Series Global Two-Fund Portfolio Solutions Socially Responsible Investing 174 Americans Using Interactive Brokers 176 ETF Portfolios with Interactive Brokers 176 Socially Responsible ETF Portfolios 176 Don’t Contribute Illegally to Your IRA 176 What Exactly Is an IRA? 179 Could You Retire And Never Pay US Taxes Again? 180 Chapter 10: Portfolio Models for Canadian Expats 183 Socially Responsible Investing for Canadians 185 Swap-Based ETFs—The Ultimate Legal Tax Dodge 186 What About RRSPs, TFSAs and RESPs? 188 Children’s Education Savings Plans 189 Canadians In Europe 191 European Country Residents not Affected By This Rule 191 For Most Canadians Living In an EU Country 192 One Drawback To Non-Canadian Listed ETFs 193 Repatriation: If You Decide To Move Back 194 Chapter 11: Portfolio Models for British Expats 197 Are The Extra Commission Fees Worth It? 200 The Downside of Vanguard’s LifeStrategy Index Mutual Funds 203 Portfolios of Individual ETFs: For Walking British Buddhas 204 How Important Is UK Stock And Bond Market Exposure? 206 Socially Responsible Investing For British Expats 208 Are You Really Ready To Do This? 210 Chapter 12: Portfolio Models for Australian Expats 213 Socially Responsible Investing For Australians 214 What If You Don’t Want High Exposure to Australian Shares? 217 The Repatriation Benefit of Aussie-listed Shares 218 Tax Laws: Created By The Rich For The Rich? 219 Now Look Deeply Into That Mirror 220 Chapter 13: Portfolio Models for Europeans and Other Nationalities 223 The Home Currency Bias 224 Investors Who Might Not Want Any Home Currency Exposure 226 Socially Responsible Investing 229 Chapter 14: Setting Your Bulls Eye 231 What’s a Better Definition of Wealth? 233 What’s This Ailment Expatitis? 233 Three Decades And Counting With The 4 Percent Rule 234 You and Your Money Can Both Last Longer 237 Part II Retirement or Semi-Retirement In A Low-Cost Country 239 This Personal Decision In Not For Everyone 240 When It’s Not About The Money 241 Chapter 15: Retire A Decade Early In Latin America 245 Mexico: Hot Beaches, Cool Mountains And The World’s Best Expat Social Scenes 246 Costa Rica: Happiest People, Best Wildlife And Environmental Leaders 252 Panama: Idyllic Islands, Popular Mountain Towns and Retirement Discounts Galore 256 Ecuador: Friendly People, Great Climate, And An Ultra-Low Cost Of Living 261 Chapter 16: Retire A Decade Early In Europe 267 Portugal: Crashing Surf, Gorgeous Scenery and Europe’s Best Weather 268 Home Sweet Home 270 From Canada to Portugal for an Easier Pace of Life 271 Spain: Spectacular Beach Walks and Skiing In The Same Day 274 Aerobatics Pilot Chooses To Fly 275 Couple Enjoys Life on Less Than €9000 a Year 275 If You Don’t Have A Pension, How Much Money Would You Need? 277 Eastern Europe: The World’s Best Low-Cost Secret 278 Climate and Safety 279 Why Georgia’s Becoming The New Hot Spot 280 Chapter 17: Retire A Decade Early In Southeast Asia 285 Retiring In Malaysia: Beauty In The Sun 286 Can You Handle The Heat? 286 Top Quality Medical 287 Retiring In Thailand: The Land of Smiles 289 Conclusion 295 Low-Cost Retirement Country Resources 297 Index 303

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Book SynopsisNot solely covering new products, Innovation Management focuses on new services and new business models; in doing so, it provides an introduction to new business development. The book follows the logic of the innovation process, from idea development via selection to implementation, and discusses these topics both on the level of the company and individual projects. Its content is evidence-based, but with many practical examples. This textbook ensures up-to-date subject knowledge by providing a contemporary approach: novel methodologies such as design thinking, lean innovation and open innovation are included. Exercises and discussion questions at the end of each chapter enable self-testing and reflection. Comprehension of new topics is aided by an in-margin glossary and further multimedia links on the companion website - bloomsburyonlineresources.com/innovation-management. It is an essential resource for undergraduate students seeking a rigorous and science-based, yet accessible andTrade ReviewThis comprehensive textbook incorporates the latest thinking and academic research in innovation management. It offers a wealth of relevant examples from a variety of industries and practical exercises which will enable students to apply what they have learnt in the classroom and experience first-hand what it means to be an innovation manager. * Paola Criscuolo, Professor of Innovation Management, Imperial College London, UK *A comprehensive, insightful yet elegant book that takes a novice to this topic by hand and then eruditely walks them through the various facets of innovation management. Both students and instructors will benefit from the author’s skilful treatment of the various complex multi-disciplinary threads, including strategic, operational, technological, human resource, legal and financial, that constitute innovation management in practice. When compared to other heavy-breathing introductory tomes, this book is a refreshing and delightful introduction to innovation management. * Anup Nair, Teaching Fellow, University of Strathclyde, UK *Uniquely comprehensive and accessible, Jan van den Ende’s book covers both the “classics” and more contemporary topics in innovation management. By linking concepts and frameworks from theory with examples and cases from practice, this book will enable both the understanding and the application of innovation management principles in different contexts. * Marcel Bogers, Professor of Open and Collaborative Innovation, Eindhoven Institute of Technology, Netherlands *This book provides clear insights on how to manage innovation using traditional and contemporary approaches. It demonstrates practical and effective methodologies for bringing innovation to the core of businesses and organisations, which are contextualised through a wide array of case studies and with visualisations to explain concepts, thus making the book an excellent foundation resource for university students and practitioners. * Osikhuemhe Okwilagwe, Senior Lecturer in Strategy, Bournemouth University, UK *Contemporary, timely and accessible: this book will benefit students and practitioners in their understanding of the importance of innovation management in strategies for companies and other organizations. A pleasure to read! * Cees van Beers, Professor of Innovation Management, TU Delft, Netherlands *Innovation has become a key capability for all organizations in the 21st century. Successful innovation management must get many decisions right on both the project level and the firm level. Jan van den Ende’s very readable introductory text brings together these knowledge areas, fusing masterfully academic research and practical advice. * Sebastian Fixson, Professor of Innovation and Design, Babson College, USA *This book provides a novel and very interesting approach to innovation management. It offers readers a perspective which is both multi-layered (in the sense that it offers footholds for innovation managers as well as innovation actors) and integrated (in the sense that the book addresses most of the core elements not in isolation, but connected to the processual dimension of innovation). All of this is not in abstracto, but enriched and illustrated by lots of short cases and examples and stretches from the very early strategic and search phases to the conclusion of the innovation activities. * Frido Smulders, Professor of Entrepreneurial Engineering by Design, TU Delft, Netherlands *This timely book journeys the readers through the logic of innovation activities from idea development, to selection to implementation by applying contemporary cases to critical concepts. A must-read for students of the discipline, entrepreneurs looking to start-up and corporate innovators including executives and project managers who are vested with key innovation management responsibilities. * Subra Ananthram, Associate Professor of Business and Innovation, Curtin University, Australia *Innovation Management should be widely read by students as well as practitioners and scholars. It provides clear understanding of the organizational context – projects and project-based firms – within which innovation in products, services and business models takes place and must be carefully managed. It is an important, opportune and accessible book. * Andrew Davies, Professor of Innovation Management, University of Sussex, UK *This textbook is a student-friendly starting point for the study of innovation management. It covers the key areas across the innovation process, from idea generation to successful implementation. Students will find the link of academic theories with real-life cases and hands-on exercises a refreshing approach to deepening their knowledge. * Philip Steinberg, Assistant Professor, University of Groningen, Netherlands *Table of ContentsPART ONE: INTRODUCTION 1: Innovation management and new business development PART TWO: IDEA GENERATION 2. The front end of innovation 3. Design thinking PART THREE: INNOVATION STRATEGY 4. Innovation Strategy 5. Portfolio Management PART FOUR: ORGANIZING INNOVATION 6. Managing Projects 7. Organizing for Innovation 8. Open Innovation PART FIVE: INNOVATION IN SPECIFIC TYPES OF FIRMS 9. Entrepreneurship 10. Innovation in project-based and multinational firms PART SIX: CONCLUSION 11. The future of innovation management and new business development References Index.

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Book Synopsis''A truly gripping narrative . . . The fact that Tett is able to reproduce such raw private communications is a tribute to her journalistic abilities'' Dominic Lawson, Sunday Times''Her blow-by-blow story is an impressive piece of detective work. She pulls back the curtain on a closed, unaccountable world of finance'' Will Hutton, GuardianIn the mid 1990s, at a vast hotel complex on a private Florida beach, dozens of bankers from JP Morgan gathered for what was to become a legendary off-site meeting. It was a wild weekend. But among the drinking, nightclubbing and fist-fights lay a more serious purpose - to assess the possibility of building a business around the new-fangled concepts of credit derivatives.The group at the heart of this revolution was an intense team, made up of individuals with a supreme sense of loyalty to each other and to the bank - for years, nothing could break them apart. But when, finally, the team dispersedTrade Review** 'A truly gripping narrative . . . The fact that Tett is able to reproduce such raw private communications is a tribute to her journalistic abilities * Dominic Lawson, SUNDAY TIMES *** 'Her blow-by-blow story is an impressive piece of detective work. She pulls back the curtain on a closed, unaccountable world of finance * Will Hutton, GUARDIAN *** 'An absorbing 15-year gallop across the Wild West of the world's financial markets . . . Tett sketches a system in the grip of a great error, emanating outwards from a cadre of elite traders who were able to repel any attempt to monitor, question or restrain them * Stephen Foley, INDEPENDENT *** 'A very readable, well-informed account of the way investment bankers invented, promoted and profited from the . . . financial products that were at the heart of the financial collapse * Vince Cable, Daily Telegraph *

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Book SynopsisBoost sales results by zeroing in on the metrics that matter mostâœSales may be an art, but sales management is a science. Cracking the Sales Management Code reveals that science and gives practical steps to identify the metrics you must measure to manage toward success.ââArthur Dorfman, National Vice President, SAPâœCracking the Sales Management Code is a must-read for anyone who wants to bring his or her sales management team into the 21st century.ââMike Nathe, Senior Vice President, Essilor Laboratories of AmericaâœThe authors correctly assert that the proliferation of management reporting has created a false sense of control for sales executives. Real control is derived from clear direction to the fieldâand this book tells how do to that in an easy-to-understand, actionable manner.ââMichael R. Jenkins, Signature Client Vice President, AT&T Global Enterprise Solutions âœThere are things that can be managedTable of ContentsPART 1 Metrics, Metrics EverywhereCHAPTER 1 CRM, Reporting, and a False Sense of ControlThe War RoomGot Control?The Source of the ProblemHow Sales Has Trailed Its PeersPART 2 The Sales Management Code . . . Cracked!CHAPTER 2 What Can We Really Manage?Great Sellers Evolve into Great Managers . . . Maybe?It’s the Sales Manager, StupidCan You Manage a Number?Our Journey BeginsThe QuestionActivities, Results, and the Stuff In-BetweenThe Code Begins to CrackCHAPTER 3 Business Results—the Company’s HealthBack to the War RoomDoing WellThe Problem with “Managing by Results”CHAPTER 4 Sales Objectives—the Sales Force’s MandatesSmile . . . For a WhileBehold, the Sales ObjectiveStuff for Sales Management to Worry AboutThe Sales Force as Ground CoverThe “Capable” Sales ForceAcquire, Retain, Grow, RepeatSell Something . . . but Not Just AnythingThe Sales Force: Revenue Machine or Strategic Weapon?CHAPTER 5 Sales Activities—the Drivers of Sales PerformanceThe Missing Metrics on the WallSales Processes, You Say?The Building Blocks of ControlFact: Better Processes = Better Sales PerformancePART 3 Using the Code to Manage Your Sales ForceCHAPTER 6 Building the Foundation for ControlThe Building BlocksWhich Sales Process Is Best for Our Company?Rightsizing Your Sales ProcessOff the Shelf or Off the Mark?Does That Also Come in Gray?CHAPTER 7 Selecting and Collecting Your MetricsIf Sales Management Were a SnapChoosing Activity, Objective, and Result MetricsBringing Back the SmilesThe Shape of Things to ComeLearning to Let GoSpeaking of Reports . . .CHAPTER 8 Managing with Processes and NumbersNow It’s Time to ManageManaging Call ManagersManaging Opportunity ManagersManaging Account ManagersManaging Territory ManagersAnd Sales Force EnablementWhich Process for Which Objective?The Treasure MapAn Advanced Degree: Selecting A-O-Rs for the Individual SellerCHAPTER 9 Mission AccomplishedIn ReflectionThe Ultimate Status CheckAnd Finally . . .Appendix: Troubleshooting GuideIndex

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Book SynopsisThis volume brings together the best--known and most influential articles on sensemaking in organizations by one of its most distinguished exponents, Karl Weick. * Brings together the best most influential articles written by one of the gurus of sensemaking -- Karl Weick.Table of ContentsAcknowledgments vii Introduction ix Part I Organizations as Contexts for Sensemaking 1 Introduction 3 1 Sensemaking in Organizations: Small Structures with Large Consequences 5 2 Sources of Order in Underorganized Systems: Themes in Recent Organizational Theory 32 3 Organizational Redesign as Improvisation 57 Part II Components of Sensemaking 93 Introduction 95 ECOLOGICAL CHANGE 97 4 The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster 100 5 The Vulnerable System: An Analysis of the Tenerife Air Disaster 125 6 Technology as Equivoque: Sensemaking in New Technologies 148 ENACTMENT 176 7 Enactment Processes in Organizations 179 8 Enactment and the Boundaryless Career: Organizing as We Work 207 9 Enacted Sensemaking in Crisis Situations 224 SELECTION 237 10 Toward a Model of Organizations as Interpretation Systems 241 11 Collective Mind in Organizations: Heedful Interrelating on Flight Decks 259 12 Improvisation as a Mindset for Organizational Analysis 284 RETENTION 305 13 Organizations as Cognitive Maps: Charting Ways to Success and Failure 308 14 Organizational Culture as a Source of High Reliability 330 15 Substitutes for Strategy 345 REMEMBERING 356 16 The Attitude of Wisdom: Ambivalence as the Optimal Compromise 361 17 Management of Organizational Change Among Loosely Coupled Elements 380 18 Organization Design: Organizations as Self-Designing Systems 404 Part III Applications of Sensemaking 421 Introduction 423 19 Small Wins: Redefining the Scale of Social Problems 426 20 Cosmos vs. Chaos: Sense and Nonsense in Electronic Contexts 444 21 Sensemaking as an Organizational Dimension of Global Change 458 Index 473

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Book SynopsisPractical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership.Trade Reviewmuch-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be. (Publicnet.co.uk, May 2011).Table of Contents1 A Note from the Authors. 2 A Roadmap for This Book. 3 Now What? 4 How to Get the Most from This Book. Part I Succeeding in Your Transition to Leadership. 5 Common Concerns About the Transition to Leadership. 6 Improving Your Results by Understanding the Critical Components of Your Leadership Role. 7 Confronting Important Changes You Face as a New Leader. 8 Your Unseen Impact as a Leader and Why You Should Understand It. 9 Why You Must Give Up Control to Gain Influence. 10 How to Use the Power of Expectations for Greater Results. Part II Change. 11 Before We Go Too Far, or the Nature of Change. 12 If Change Is a Choice, How Do We Decide? 13 How to Diagnose Why People Won't Change. 14 Why All Change Isn't Created Equal, but the Principles Still Apply. 15 How Do I Communicate Change Most Effectively? 16 But What About Resistance? Part III Communication. 17 Why You Need a Communication Model. 18 Using the DISC Model of Human Behavior to Understand People. 19 How You Can Connect and Communicate Better with People. 20 Beyond Behavior: Using the DISC Model to Understand What Motivates People. 21 The Nuts and Bolts of Communicating with Each Style. 22 How to Make Your Communication More Powerful, Persuasive, and Memorable. 23 The Other Side of Communication: Becoming a Better Listener. 24Your Kick Start to Winning Presentations. Part IV Coaching. 25 Coaching The ABCs of Coaching Success. 26 Feedback The Heart of All Coaching. 27 How to Use the Four Types of Feedback. 28 How to Give Feedback. 29 Performance Evaluations in the Real World. 30 How Do We Show Our Support? 31 A Practical Coaching Model to Help You Succeed as a Coach. Part V Collaboration. 32 How You Can Apply the Seven Keys to Better Meetings. 33 Understanding What Happens When Groups Become Teams. 34 How Teams Develop and How You Can Help Them. 35 How Can I Achieve Greater Team Success? 36 Speaking of Conflict (Because We Know You're Wondering About It). 37 Common Conflict Questions and Their Answers. 38 Using a Process: The Five Ds of Workplace Conflict Resolution. 39 The Seven Deadly Sins of Conflict Resolution and How to Avoid Them. 40 Applying Assertive Communication Techniques. Part VI Commitment to Success. 41 Are Goals Really That Important? 42 Goal Success Starts with You. 43 Beyond SMART: The Keys to Goal Setting. 44 How to Set Goals with Others. 45 What Is the Right Attitude to Support Goal Achievement? 46 Moving From Goal Setting to Goal Getting. References. Acknowledgments. About the Authors. Additional Resources. Index.

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Book SynopsisWith a new foreword by Ken BlanchardAdapting One Minute Manager techniques to enable successful leadership to happen. Using different ways to motivate different kinds of people.Leadership and The One Minute Manager goes straight to the heart of management as it describes the effective, adaptive styles of Situational Leadership. In clear and simple terms it teaches how to become a flexible and successful leader, fitting your style to the needs of the individual and to the situation at hand, and using the One Minute Manager techniques to enhance the motivation of others.

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Book SynopsisTAKE THE PAIN OUT OF PRESENTATIONS.Terrified of speaking in front of a group? Or simply looking to polish your skills? No matter where you are on the spectrum, this guide will give you the confidence and the tools you need to get results.Written by presentation expert Nancy Duarte, the HBR Guide to Persuasive Presentations will help you: Win over tough crowds Organize a coherent narrative Create powerful messages and visuals Connect with and engage your audience Show people why your ideas matter to them Strike the right tone, in any situation Trade Review"This concise, yet packed little book might contain all you need to know about giving a better presentation... If you do any kind of public speaking, or want to, this book will be extremely helpful and useful." -- 800 CEO READ

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Book Synopsis- Pay brand-new employees $2,000 to quit- Make customer service the responsibility of the entire company-not just a department- Focus on company culture as the #1 priority- Apply research from the science of happiness to running a business- Help employees grow-both personally and professionally- Seek to change the world- Oh, and make money too . . .Sound crazy? It''s all standard operating procedure at Zappos, the online retailer that''s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine''s annual Best Companies to Work For list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earTrade ReviewThis book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project

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Book Synopsis* Now in 4 colour and accompanied by an outstanding suite of resources. * Combines a non-rigorous approach to mathematics with applications in economics and business.Table of ContentsIntroduction xiii Chapter 1 Mathematical Preliminaries 1 1.1 Some Mathematical Preliminaries 2 1.2 Arithmetic Operations 3 1.3 Fractions 6 1.4 Solving Equations 11 1.5 Currency Conversions 14 1.6 Simple Inequalities 18 1.7 Calculating Percentages 21 1.8 The Calculator. Evaluation and Transposition of Formulae 24 1.9 Introducing Excel 28 Chapter 2 The Straight Line and Applications 37 2.1 The Straight Line 38 2.2 Mathematical Modelling 54 2.3 Applications: Demand, Supply, Cost, Revenue 59 2.4 More Mathematics on the Straight Line 76 2.5 Translations of Linear Functions 82 2.6 Elasticity of Demand, Supply and Income 83 2.7 Budget and Cost Constraints 91 2.8 Excel for Linear Functions 92 2.9 Summary 97 Chapter 3 Simultaneous Equations 101 3.1 Solving Simultaneous Linear Equations 102 3.2 Equilibrium and Break-even 111 3.3 Consumer and Producer Surplus 128 3.4 The National Income Model and the IS-LM Model 133 3.5 Excel for Simultaneous Linear Equations 137 3.6 Summary 142 Appendix 143 Chapter 4 Non-linear Functions and Applications 147 4.1 Quadratic, Cubic and Other Polynomial Functions 148 4.2 Exponential Functions 170 4.3 Logarithmic Functions 184 4.4 Hyperbolic (Rational) Functions of the Form a/(bx + c) 197 4.5 Excel for Non-linear Functions 202 4.6 Summary 205 Chapter 5 Financial Mathematics 209 5.1 Arithmetic and Geometric Sequences and Series 210 5.2 Simple Interest, Compound Interest and Annual Percentage Rates 218 5.3 Depreciation 228 5.4 Net Present Value and Internal Rate of Return 230 5.5 Annuities, Debt Repayments, Sinking Funds 236 5.6 The Relationship between Interest Rates and the Price of Bonds 248 5.7 Excel for Financial Mathematics 251 5.8 Summary 254 Appendix 256 Chapter 6 Differentiation and Applications 259 6.1 Slope of a Curve and Differentiation 260 6.2 Applications of Differentiation, Marginal Functions, Average Functions 270 6.3 Optimisation for Functions of One Variable 286 6.4 Economic Applications of Maximum and Minimum Points 304 6.5 Curvature and Other Applications 320 6.6 Further Differentiation and Applications 334 6.7 Elasticity and the Derivative 347 6.8 Summary 357 Chapter 7 Functions of Several Variables 361 7.1 Partial Differentiation 362 7.2 Applications of Partial Differentiation 380 7.3 Unconstrained Optimisation 400 7.4 Constrained Optimisation and Lagrange Multipliers 410 7.5 Summary 422 Chapter 8 Integration and Applications 427 8.1 Integration as the Reverse of Differentiation 428 8.2 The Power Rule for Integration 429 8.3 Integration of the Natural Exponential Function 435 8.4 Integration by Algebraic Substitution 436 8.5 The Definite Integral and the Area under a Curve 441 8.6 Consumer and Producer Surplus 448 8.7 First-order Differential Equations and Applications 456 8.8 Differential Equations for Limited and Unlimited Growth 468 8.9 Integration by Substitution and Integration by Parts website only 8.10 Summary 474 Chapter 9 Linear Algebra and Applications 477 9.1 Linear Programming 478 9.2 Matrices 488 9.3 Solution of Equations: Elimination Methods 498 9.4 Determinants 504 9.5 The Inverse Matrix and Input/Output Analysis 518 9.6 Excel for Linear Algebra 531 9.7 Summary 534 Chapter 10 Difference Equations 539 10.1 Introduction to Difference Equations 540 10.2 Solution of Difference Equations (First-order) 542 10.3 Applications of Difference Equations (First-order) 554 10.4 Summary 564 Solutions to Progress Exercises 567 Worked Examples 653 Index 659

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Book SynopsisBryan Burrough is a reporter for the Wall Street Journal in New York. In 1987 he won the John Hancock Award for Excellence in Business and Financial Journalism. John Helyar worked for the Wall Street Journal for nine years. He is now a senior editor of Southpoint, a business magazine based in Atlanta, Georgia.Trade ReviewAll the suspense of a first-rate thriller - one of the finest, most compelling accounts of what happened to corporate America and Wall Street in the 1980s. * New York Times Book Review *One of the greatest business books ever written * New York Times *It's hard to imagine a better story * Chicago Tribune *The most bizarre financial mock-epic of our age. Read it open-mouthed; wonder and shudder. * Independent *

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Book SynopsisWith a new foreword by Ken BlanchardHow management can effectively rid themselves of monkeys' other people's responsibilities that cling to them and prevent them managing efficiently.This book explains in simple-minded if abstract terms how to achieve a balance between supervision and delegation for reduced tension and improved productivity in the workplace.There is a high correlation between self-reliance and morale,' stress the authors. With humour and logic they describe the delicate business of assigning monkeys to the right masters and keeping them healthy, i.e., fed and cared for: if monkeys are managed properly, you don''t have to manage people so much.'

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Book SynopsisGives you winning B2B sales strategies and techniques. Combining a commonsense approach with the best kept secrets of the world's most successful sales people, this book presents a six-step process for winning sales opportunities and shows you how to: qualify the prospect for forecasting accuracy, and communicate your strategy to your team.

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Book Synopsis SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD 2013 It's a tough job being a manager.How do you manage performance? If you come across as too directive you may get a reputation for harshness. If you are too nice you risk being known as a gullible and easily outmanoeuvred. Neither approach works.'Employee engagement' is the magical ingredient: it makes staff genuinely committed, creating excellent work. Few organizations actually achieve it, though all say they want it. Coaching is the most reliable a way of producing it. In Manager as Coach, Jenny Rogers challenges many of the traditional assumptions about what works in management and shows you, step by step, how to be a brilliant manager and get fantastic results: Reduce your stress Develop employees' key skills Create a culture of engagement Improve bottom line results "Jenny Rogers' advice is simple, memorable, deeply pragmatic, and always focused on results. If Table of ContentsIntroduction: It's tough being a bossChapter 1: What gets in the way: half truths and mythsChapter 2: How coaching solves so many management problemsChapter 3: The coaching mindsetChapter 4: Being a brilliant listenerChapter 5: Creating fresh thinking: questioning and feedbackChapter 6: Managing the coaching conversation: OSCAR (Outcome, Situation, Choices and Consequences, Action, Review)Chapter 7: OSCAR in ActionChapter 8: OSCAR in the OrganizationChapter 9: Creating a coaching cultureChapter 10: What's stopping you?BibliographyIndex

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Book SynopsisTraditional economic models of how to manage environmental problems relating to renewable natural resources, such as fisheries, have tended to recommend either government regulation or privatisation and the explicit definition of property rights. These traditional models ignore the practical reality of natural resource management. Many communities are?able to spontaneously develop their own approaches to managing such common-pool resources. In the words of Mark Pennington: '[Professor Ostrom's] book Governing the Commons is a superb testament to the understanding that can be gained when economists observe in close-up detail how people craft arrangements to solve problems in ways often beyond the imagination of textbook theorists.' In particular, communities are often able to find stable and effective ways to define the boundaries of a common-pool resource, define the rules for its use and effectively enforce those rules. The effective management of a natural resource often requires 'polycentric' systems of governance where various entities have some role in the process. Government may play a role?in some circumstances, perhaps by providing information to resource users or by assisting enforcement processes through court systems. Elinor Ostrom's work in this field, for which she won the ?Nobel Prize in economics in 2009, was grounded in the detailed empirical study of how communities managed common-pool resources in practice. It is essential that we avoid the 'panacea problem'. There is no correct way to manage common-pool resources that will always be effective. Different ways of managing resources will be appropriate in different contexts - for example within different cultures or where there are different physical characteristics of a natural resource. Nevertheless, there are principles that we can draw from?the detailed study of the salient features of different cases to help us understand how different common-pool resources might be best managed; which rules systems and systems of organisation have the best chance of success or failure; and so on. Elinor Ostrom's approach has been praised by the left, who often see it as being opposed to free-market privatisation initiatives. In fact, her approach sits firmly within the classical liberal tradition of political economy. She observes communities freely choosing their own mechanisms to manage natural resource problems without government coercion or planning. In developing a viable approach to the management of?the commons, it is important, among other things, that a resource can be clearly defined and that the rules governing the use of the resource are adapted to local conditions. This suggests that rules imposed from outside, such as by government agencies, are unlikely to be successful. There are important areas of natural resource management where Elinor Ostrom's ideas should be adopted to avoid environmental catastrophe. Perhaps the most obvious example relevant to the UK is in European Union fisheries policy. Here, there is one centralised model for the management of the resource that is applied right across the European Union, ignoring all the evidence about the failure of that approach.

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Book SynopsisDescribes the risk management methodology as a specific process, a theory, or a procedure for determining your assets, vulnerabilities, and threats and how security professionals can protect them. This book addresses a systematic approach to logical decision-making about the allocation of scarce security resources.Table of ContentsRisk Management: A Short History and its Importance Key Terms and Definitions Risk Management Process Overview Asset Identification Threat Identification and Assessment Conducting the Site Specific Threat Assessment Vulnerability Identification and Assessment The Risk Assessment The Risk Assessment Cost-Benefit Analysis Risk Management and Your Organization Appendix A: Risk Management Case Study and Practical Exercises Appendix B: Forms Used in the Risk Management Process Appendix C: Are You Safeguarding the Crown Jewels - Determining Critical and Sensitive Information Appendix D: Obtaining Asset Information - Conducting Interviews Appendix E: Technology Collection Trends in the U.S. Defense Industry Appendix F: The Foreign Threat to U.S. Business Travelers Appendix G: Intelligence Organizations Appendix H: The FBI National Security Awareness Program Appendix I: Economic & Espionage News for the Risk Manager

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Book SynopsisSuitable for policy-makers, who increasingly find themselves dealing with complex issues of growth, inequality, poverty, and social welfare, this book presents a synthesis of recent and older literature in the development economics and raises important questions that will help to set the agenda for future research.Trade Review"An elegant, insightful, and extremely effective textbook on development economics. It combines astute theoretical reasoning with a firm grip on empirical circumstances, including institutional possibilities and limitations. There is real originality here without sacrificing usefulness and accessibility."—Amartya Sen, Winner of the 1998 Nobel Prize for Economics, Harvard UniversityTable of ContentsPreface Chapter 1: Introduction Chapter 2: Economic Development: Overview 2.1. Introduction 2.2. Income and growth 2.2.2. Historical experience 2.2.1. Measurement issues 2.3. Income distribution in developing countries 2.4. The many faces of underdevelopment 2.4.1. Human development 2.4.2. An index of human development 2.4.3. Per capita income and human development 2.5. Some structural features 2.5.1. Demographic characteristics 2.5.2. Occupational and production structure 2.5.3. Rapid rural--urban migration 2.5.4. International trade 2.6. Summary Exercises Chapter 3: Economic Growth 3.1. Introduction 3.2. Modern economic growth: Basic features 3.3. Theories of economic growth 3.3.1. The Harrod--Domar model 3.3.2. Beyond Harrod--Domar: Other considerations 3.3.3. The Solow model 3.4. Technical progress 3.5. Convergence? 3.5.1. Introduction 3.5.2. Unconditional convergence 3.5.3. Level convergence: Evidence or lack thereof 3.5.4. Unconditional convergence: A summation 3.5.5. Conditional convergence 3.5.6. Reexamining the data 3.6. Summary Appendix 3.A.1. The Harrod--Domar equations 3.A.2. Production functions and per capita magnitudes Exercises Chapter 4: The New Growth Theories 4.1. Introduction 4.2. Human capital and growth 4.3. Another look at conditional convergence 4.4. Technical progress again 4.4.1. Introduction 4.4.2. Technological progress and human decisions 4.4.3. A model of deliberate technical progress 4.4.4. Externalities, technical progress, and growth 4.4.5. Total factor productivity 4.5. Total factor productivity and the East Asian miracle 4.6. Summary Appendix: Human capital and growth Exercises Chapter 5: History, Expectations, and Development 5.1. Introduction 5.2. Complementarities 5.2.1. Introduction: QWERTY 5.2.2. Coordination failure 5.2.3. Linkages and policy 5.2.4. History versus expectations 5.3. Increasing returns 5.3.1. Introduction 5.3.2. Increasing returns and entry into markets 5.3.3. Increasing returns and market size: Interaction 5.4. Competition, multiplicity, and international trade 5.5. Other roles for history 5.5.1. Social norms 5.5.2. The status quo 5.6. Summary Exercises Chapter 6: Economic Inequality 6.1. Introduction 6.2. What is economic inequality? 6.2.1. The context 6.2.2. Economic inequality: Preliminary observations 6.3. Measuring economic inequality 6.3.1. Introduction 6.3.2. Four criteria for inequality measurement 6.3.3. The Lorenz curve 6.3.4. Complete measures of inequality 6.4. Summary Exercises Chapter 7: Inequality and Development: Interconnections 7.1. Introduction 7.2. Inequality, income, and growth 7.2.1. The Inverted-U hypothesis 7.2.2. Testing the inverted-U hypothesis 7.2.3. Income and inequality: Uneven and compensatory changes 7.2.4. Inequality, savings, income, and growth 7.2.5. Inequality, political redistribution, and growth 7.2.6. Inequality and growth: Evidence 7.2.7. Inequality and demand composition 7.2.8. Inequality, capital markets, and development 7.2.9. Inequality and development: Human capital 7.3. Summary Appendix: Multiple steady states with imperfect capital markets Chapter 8: Poverty and Undernutrition 8.1. Introduction 8.2. Poverty: First principles 8.2.1. Conceptual issues 8.2.2. Poverty measures 8.3. Poverty: Empirical observations 8.3.1. Demographic features 8.3.2. Rural and urban poverty 8.3.3. Assets 8.3.4. Nutrition 8.4. The functional impact of poverty 8.4.1. Poverty, credit, and insurance 8.4.2. Poverty, nutrition, and labor markets 8.4.3. Poverty and the household 8.5. Summary Appendix: More on poverty measures Exercises Chapter 9: Population Growth and Economic Development 9.1. Introduction 9.2. Population: Some basic concepts 9.2.1. Birth and death rates 9.2.2. Age distributions 9.3. From economic development to population growth 9.3.1. The demographic transition 9.3.2. Historical trends in developed and developing countries 9.3.3. The adjustment of birth rates 9.3.4. Is fertility too high? 9.4. From population growth to economic development 9.4.1. Some negative effects 9.4.2. Some positive effects 9.5. Summary Exercises Chapter 10: Rural and Urban 10.1. Overview 10.1.1. The structural viewpoint 10.1.2. Formal and informal urban sectors 10.1.3. Agriculture 10.1.4. The ICRISAT villages 10.2. Rural--urban interaction 10.2.1. Two fundamental resource flows 10.2.2. The Lewis model 10.3. Rural--urban migration 10.3.1. Introduction 10.3.2. The basic model 10.3.3. Floors on formal wages and the Harris--Todaro equilibrium 10.3.4. Government policy 10.3.5. Comments and extensions 10.4. Summary Exercises Chapter 11: Markets in Agriculture: An Introduction 11.1. Introduction 11.2. Some examples 11.3. Land, labor, capital, and credit 11.3.1. Land and labor 11.3.2. Capital and credit Chapter 12: Land 12.1. Introduction 12.2. Ownership and tenancy 12.3. Land rental contracts 12.3.1. Contractual forms 12.3.2. Contracts and incentives 12.3.3. Risk, tenancy, and sharecropping 12.3.4. Tenancy forms: Other considerations 12.3.5. Land contracts, eviction, and use rights 12.4. Land ownership 12.4.1. A brief history of land inequality 12.4.2. Land size and productivity: Concepts 12.4.3. Land size and productivity: Empirical evidence 12.4.4. Land sales 12.4.5. Land reform 12.5. Summary Appendix 1: Principal--agent theory and its applications 12.A.1. Risk, moral hazard, and the agency problem 12.A.2. Tenancy contracts revisited Appendix 2: Screening and sharecropping Exercises Chapter 13: Labor 13.1. Introduction 13.2. Labor categories 13.3. A familiar model 13.4. Poverty, nutrition, and labor markets 13.4.1. The basic model 13.4.2. Nutrition, time, and casual labor markets 13.4.3. A model of nutritional status 13.5. Permanent labor markets 13.5.1. Types of permanent labor 13.5.2. Why study permanent labor? 13.5.3. Permanent labor: Nonmonitored tasks 13.5.4. Permanent labor: casual tasks 13.6. Summary Exercises Chapter 14: Credit 14.1. Introduction 14.1.1. The limits to credit and insurance 14.1.2. Sources of demand for credit and insurance 14.2. Rural credit markets 14.2.1. Who provides rural credit? 14.2.2. Some characteristics of rural credit markets 14.3. Theories of informal credit markets 14.3.1. Lender's monopoly 14.3.2. The lender's risk hypothesis 14.3.3. Default and fixed-capital loans 14.3.4. Default and collateral 14.3.5. Default and credit rationing 14.3.6. Informational asymmetries and credit rationing 14.3.7. Default and enforcement 14.4. Interlinked transactions 14.4.1. Hidden interest 14.4.2. Interlinkages and information 14.4.3. Interlinkages and enforcement 14.4.4. Interlinkages and creation of efficient surplus 14.5. Alternative credit policies 14.5.1. Vertical formal--informal links 14.5.2. Microfinance 14.6. Summary Exercises Chapter 15: Insurance 15.1. Basic concepts 15.2. The perfect insurance model 15.2.1. Theory 15.2.2. Testing the theory 15.3. Limits to insurance: Information 15.3.1. Limited information about the final outcome 15.3.2. Limited information about what led to the outcome 15.4. Limits to insurance: Enforcement 15.4.1. Enforcement-based limits to perfect insurance 15.4.2. Enforcement and imperfect insurance 15.5. Summary Chapter 16: International Trade 16.1. World trading patterns 16.2. Comparative advantage 16.3. Sources of comparative advantage 16.3.1. Technology 16.3.2. Factor endowments 16.3.3. Preferences 16.3.4. Economies of scale 16.4. Summary Exercises Chapter 17: Trade Policy 17.1. Gains from trade? 17.1.1. Overall gains and distributive effects 17.1.2. Overall losses from trade? 17.2. Trade policy: Import substitution 17.2.1. Basic concepts 17.2.2. More detail 17.3. Export promotion 17.3.1. Basic concepts 17.3.2. Effect on the exchange rate 17.3.3. The instruments of export promotion: More detail 17.4. The move away from import substitution 17.4.1. Introduction 17.4.2. The eighties crisis 17.4.3. Structural adjustment 17.5. Summary Appendix: The International Monetary Fund and the World Bank Chapter 18: Multilateral Approaches to Trade Policy 18.1. Introduction 18.2. Restricted trade 18.2.1. Second-best arguments for protection 18.2.2. Protectionist tendencies 18.2.3. Explaining protectionist tendencies 18.3. Issues in trade liberalization 18.3.1. Introduction 18.3.2. Regional agreements: Basic theory 18.3.3. Regional agreements among dissimilar countries 18.3.4. Regional agreements among similar countries 18.3.5. Multilateralism and regionalism 18.4. Summary Appendix 1: Elementary Game Theory A1.1. Introduction A1.2. Basic concepts A1.3. Nash equilibrium A1.4. Games over time Appendix 2: Elementary Statistical Methods A2.1. Introduction A2.2. Summary statistics A2.3. Regression References Index

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Book SynopsisThe most powerful journal on the planet. In the international bestseller The 5 Second Rule, Mel Robbins inspired millions to 5 - 4 - 3 - 2 - 1...take action, get results, and live a more courageous life! Now, in The 5 Second Journal, Mel guides you step-by-step through a simple research-backed daily journaling method that will help you become the most productive, confident, and happiest you. It is the most powerful journal on the planet because it uses science to unlock the greatest force in the universe...YOU. Using this journal, you will: GET SH*T DONE You won’t just get more done–you’ll do it in half the time. Your life is way too important to spend it procrastinating. Invest a little time in here every day and in return you’ll get the best tools psychology, organizational behavioral, and neuroscience have to offer. KISS OVERWHELM GOODBYE Stop being ruled by your to-do list and start getting the important work done. Filling your days with menial tasks will not lead to a meaningful life. This journal will keep your focus on what’s most important, even in between conference calls and running errands. CULTIVATE ROCKSTAR CONFIDENCE Confidence is a skill YOU can build. Yes, you. And it’s not as difficult as you may think. Every day this journal will give you a chance to step outside your comfort zone so you can feel proud of yourself and watch your self-confidence grow. AMP YOUR PASSION Want to live a more passionate life? Stop focusing on sh*t that drains you. Seriously. This journal will show you a cool way to power up your energy levels and tap into that inner zen that knows exactly what fuels your fire. GET CONTROL OF YOUR LIFE If you get to the end of the day and wonder where it all went, it’s time to take stock. Using research from Harvard Business School, you’ll learn one simple mindset trick that keeps you present to what matters most, which is the secret to being in control. BE THE HAPPIEST YOU Science proves that your mood in the morning impacts your entire day. That’s why this journal is designed to boost your mood first thing, so you can become a happier, smarter, and more positive person all day. The fact is, happier people get sh*t done.

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Book SynopsisA New York Times and Wall Street Journal BestsellerDaily Telegraph, Huffington Post & Business Insider Top Business Book to Read ''Every year, 2 million people apply for a job at Google - so what''s the secret?'' GuardianA compelling manifesto with the potential to change how we work and live, Work Rules! offers both a philosophy of the new world of work and a blueprint for attracting the most spectacular talent and ensuring the brightest and best prosper. The way we work is changing - are you?Trade ReviewTransform your team and your workplace - what you can do, starting tomorrow * Fortune *Spectacular * Susan Cain, author of Quiet *Find a job you love and you'll never have to work another day in your life. Laszlo Bock, Google's senior Vice President of People Operations goes one better - improve the workplace you're in so that going to work is an enjoyable experience. Any business, big or small, local or international, can make these changes * Wired *Captivating and inspiring * Huffington Post *Lean In for every manager * Library Journal *A remarkable book that reveals the secrets of becoming a talent powerhouse * Daniel Pink, author of Drive and To Sell is Human *Clearly written, evidence-based, with practical guidance and a cogent underlying philosophy, Work Rules! needs to rule the world of work * Jeffrey Pfeffer, author of Power *A window into Google's approach to management * The Times *The real genius of this book is in busting myths about why Google works . . . the most important HR book of the year * CIPD *

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Book SynopsisTable of ContentsAcknowledgements xxi About the Authors xxiii Preface xxv Part One Real Estate as an Investment: An Introduction Chapter 1 Real Estate – The Global Asset 3 1.1 The Global Property Investment Universe 3 1.2 Market Players 6 1.2.1 Investors 6 1.2.2 Fund Managers 9 1.2.3 Advisors 9 1.3 Property – Its Character as an Asset Class 11 1.3.1 Property Depreciates 12 1.3.2 Lease Contracts Control Cash Flows 13 1.3.3 The Supply Side is Inelastic 13 1.3.4 Valuations Influence Performance 14 1.3.5 Property is Not Liquid 15 1.3.6 Large Lot Sizes Produce Specific Risk 16 1.3.7 Leverage is Commonly Used in Real Estate Investment 18 1.3.8 Property Appears to be an Inflation Hedge 19 1.3.9 Property is a Medium-Risk Asset 21 1.3.10 Real Estate Cycles Control Returns 22 1.3.11 Property Appears to be a Diversifying Asset 24 Specific Risk 27 Leverage 27 Illiquidity 28 Taxes, Currency, and Fees 28 1.4 Conclusion 28 Chapter 2 Global Property Markets and Real Estate Cycles, 1950–2020 33 2.1 Introduction and Background 33 2.1.1 The Property Cycle 33 2.2 A Performance History 34 2.2.1 Before 1970: Real Estate Becomes a Medium-Return Asset 34 2.2.2 The 1970s: Inflation, Boom, and Bust 36 The USA 36 The UK 37 2.2.3 The 1980s: New Investors Flood the Real Estate Capital Market 38 The USA 38 The UK 42 2.2.4 The 1990s: The Rise of REITs 43 The USA 43 The UK: Deep Recession, Low Inflation, and Globalization 45 2.2.5 2002–7: A Rising Tide Lifts All Boats 47 The USA 47 The UK 59 2.2.6 The Global Real Estate Credit Crisis Hits 60 The USA 60 The UK 67 2.2.7 The Markets Recover Post-crisis 70 2.3 The Global Market 72 2.3.1 The European Market Develops 72 2.3.2 Asia Emerges 75 2.4 Real Estate Cycles: Conclusion 80 Lesson 1: Too Much Lending to Property is Dangerous 80 Lesson 2: Yields are Mean-Reverting – Unless Real Risk-Free Rates Change 81 Lesson 3: Look at Yields on Index-Linked 81 Chapter 3 Market Fundamentals and Rent 83 3.1 Introduction: The Global Property Cycle and Rent 83 3.2 The Economics of Rent 84 3.2.1 Rent and Operational Profits 84 3.2.2 Theories of Rent 86 Ricardo 86 von Thünen 87 Fisher 89 3.2.3 Rent as the Price of Space 90 3.2.4 Supply 91 3.2.5 Demand 93 The Cyclical Demand for Space 93 The Structural Demand for Space 94 Variations in Locational Demand by Use 95 3.2.6 The Relationship Between Rental Value and Rental Income 97 3.2.7 The Impact of Currency Movements on Rent 99 3.2.8 Property Rents and Inflation 99 3.3 Forecasting Rents 101 3.3.1 Forecasting National Rents 101 Model Types 101 Price 102 Demand 102 Supply 102 Building the Model 104 An Historical Model 104 A Forecasting Model 105 3.3.2 Forecasting at the Local Level 105 Conceptual and Modelling Problems 106 Data Issues 106 3.4 Conclusion 107 Chapter 4 Asset Pricing, Portfolio Theory, and Real Estate 109 4.1 Risk, Return, and Portfolio Theory 109 4.1.1 Introduction 109 4.1.2 Risk and Return 110 4.1.3 Portfolio Theory 111 The Efficient Frontier 111 4.1.4 Risk and Competitors 112 4.1.5 Risk and Liabilities 113 4.1.6 Property Portfolio Management in Practice 113 The Investment Strategy 114 4.2 A Property Appraisal Model 115 4.2.1 Introduction: The Excess Return 115 4.2.2 The Cap Rate or Initial Yield – A Simple Price Indicator 116 UK Terminology 116 US Terminology 117 How are Cap Rates Estimated in Practice? 118 Cap Rates are the Inverse of Price/Earnings Ratios 118 What Drives the Cap Rate? 119 4.2.3 The Fisher Equation 121 4.2.4 A Simple Cash Flow Model 121 4.2.5 Gordon’s Growth Model (Constant Income Growth) 122 4.2.6 A Property Valuation Model Including Depreciation 122 4.3 The Model Components 123 4.3.1 The Risk-Free Rate 123 4.3.2 The Risk Premium 124 What is Risk? 124 The Capital Asset Pricing Model 125 4.3.3 Inflation 127 4.3.4 Real Rental Growth 128 4.3.5 Depreciation 128 4.3.6 ‘Correct’ Yields 129 4.3.7 An Analysis in Real Terms 129 4.4 The Required Return for Property Assets 130 4.4.1 The Sector Premium 130 4.4.2 The City Premium 131 4.4.3 The Property Premium 131 4.4.4 Example 131 Tenant 131 Tenure 132 Leases 132 Building 132 Location 132 4.5 Forecasting Real Estate Returns 135 4.5.1 The Origin and Uses of Property Forecasts 135 4.5.2 Forecasting Cap Rates 136 4.5.3 Forecasting Property Cash Flows 138 4.5.4 The Portfolio Model 138 4.5.5 Example 139 4.5.6 Fair Value Analysis 141 4.6 Conclusion: A Simple Way to Think About Real Estate Returns 141 Part Two Making Investment Decisions at the Property Level Chapter 5 Basic Valuation and Investment Analysis 145 5.1 Introduction 145 5.1.1 Cash Flow 146 5.1.2 Risk and the Discount Rate 147 5.1.3 Determining Price 147 5.1.4 Determining Return 148 5.2 Estimating Future Cash Flows 148 5.2.1 Introduction 148 5.2.2 Holding Period 149 5.2.3 Lease Rent 149 5.2.4 Resale Price 149 Estimated Rental Value at Resale 150 Going-Out Capitalisation Rate 150 5.2.5 Depreciation 150 5.2.6 Expenses 152 Fees 152 Taxes 152 Debt Finance (Interest) 153 5.3 The Discount Rate 153 5.4 Conclusion 156 Chapter 6 Leasing 159 6.1 Introduction 159 6.2 Legal Characteristics of Leases 160 6.3 The Leasing Process 161 6.4 Important Economic Elements of a Lease 161 6.4.1 The Term of the Lease 162 6.4.2 Base Rent and Rent Escalation Provisions 162 6.4.3 Options 163 Renewal Options 163 Expansion, Contraction, and Termination Options 163 6.4.4 Measurement of Space 164 6.4.5 Expense Treatment 165 Gross Lease 165 Triple Net Lease 168 6.4.6 Concessions: Tenant Improvement Allowance and Rental Abatement 170 Tenant Improvement Allowance or Tenant Upfit/Fitout 170 Rental Abatement (Rent-Free Periods) 171 6.4.7 Brokerage Commissions 172 6.4.8 Other Key Elements of a Lease 174 6.4.9 Leasing Differences Across Property Types 175 6.5 Lease Economics and Effective Rent 177 6.5.1 Comparing Leases with Different Expense Treatment 177 The Landlord’s Perspective 177 The Tenant’s Perspective 178 6.5.2 Comparing Leases with Different Concession Allowances 179 Landlord’s Perspective 180 Tenant’s Perspective 181 6.6 Conclusions 183 Appendix: Modeling Lease Flexibility In The Uk 183 Example 185 Assumptions 185 Result 185 Explanation 186 Chapter 7 Techniques for Valuing Commercial Real Estate and Determining Feasibility: The Unleveraged Case 187 7.1 Introduction 187 7.2 Background on the Investment Opportunity 188 7.2.1 Project Details 188 7.2.2 Where Do You Find Information About Income and Expenses? 189 7.3 Developing a Pro Forma Income Statement 190 7.3.1 Calculating Total Revenues 191 7.3.2 Estimating Vacancy Loss 191 7.3.3 Estimating Operating Expenses 192 7.3.4 Calculating Net Operating Income 193 7.4 Valuation Using Net Operating Income: Single-Year Cash Flow 193 7.4.1 An Aside on Capitalization Rates 194 Estimating the Market Cap Rate 194 Cap Rates are the Inverse of Price/Earnings Ratios 195 Using Cap Rates to Value the Apartment Project 195 Calculating the Implied Cap Rate for the Apartment Investment Opportunity 196 7.5 Investment Analysis Using Operating Income: Multiple-Year Cash Flows 197 7.5.1 Operating Cash Flows from Leasing 197 7.5.2 Cash Flows from Disposition 198 7.6 Applying Discounted Cash Flow to Analyze Investment Feasibility 200 7.6.1 Determining Feasibility 200 7.6.2 Equity Multiple 200 7.6.3 Partitioning the Internal Rate of Return 201 7.6.4 Calculating the Maximum Price to Pay 202 7.7 Sensitivity Analysis 202 7.8 Conclusion 203 Chapter 8 Mortgages: An Introduction 205 8.1 Introduction 205 8.2 What is a Mortgage? 206 8.2.1 Promissory Note 206 8.2.2 Mortgage Instrument 206 8.3 The Risks and Returns of Mortgage Investment 207 8.4 The Financial Components of a Mortgage 208 8.4.1 The Bond Component 208 8.4.2 The Call Option Component 208 8.4.3 The Put Option Component 209 8.5 The Mortgage Menu 210 8.5.1 Fixed or Floating-Rate Loans 210 8.5.2 Fully or Partially Amortizing Loans 211 8.6 An Introduction to Mortgage Math 212 8.6.1 Calculating the Monthly Payment 212 8.6.2 The Mortgage Loan Constant 213 8.6.3 The Amortization Schedule 213 8.6.4 Converting from the Contract Rate to the Compounded Rate 217 8.6.5 Determining the Cost of Borrowing 217 Borrowing Cost without Up-front Fees 217 Borrowing Costs when the Lender Charges Fees 219 Borrowing Costs when the Loan is Prepaid Prior to Maturity 220 8.7 Calculating Prepayment Penalties 220 8.7.1 Lockout Periods 221 8.7.2 Step-down Prepayment Penalties 221 8.7.3 Yield Maintenance Penalties and Yield Calculations 222 8.7.4 Treasury Flat Prepayment Penalty 225 8.7.5 Defeasance 228 8.8 Conclusion 228 Chapter 9 Commercial Mortgage Underwriting and Leveraged Feasibility Analysis 229 9.1 Introduction 229 9.2 Mortgage Underwriting and the Underwriting Process 229 9.2.1 Ratios and Rules of Thumb 230 Loan-to-Value Ratio 230 Debt Coverage Ratio 230 Debt Yield 232 9.2.2 Determining the Maximum Loan Amount 232 Operating Expense Ratio 236 Breakeven Ratio 236 Debt Yield 237 9.3 Investment Feasibility with Leverage: Before-Tax Analysis 238 9.3.1 The Two-Part Nature of Cash Flows: Operating Income and Disposition Income 238 9.3.2 Financing Impact on Investor Income Statements: Adding Debt Service Cash Flows 238 Income from Disposition 239 9.3.3 Determining Investment Feasibility: The Leveraged Before-Tax Case 240 Static or Single-Year Measures of Investment Performance 240 Determining Investment Feasibility Using Multiple Year Cash Flows 242 Equity Multiple 242 Partitioning the IRR and NPV 242 Determining the Maximum Price to Pay with Leverage 243 9.4 Sensitivity Analysis 244 9.5 Conclusion 245 Chapter 10 Real Estate Development 247 10.1 Introduction 247 10.2 The Development Process 248 10.3 Preliminary Analysis of “The Station” Development 250 10.3.1 “Back-of-the-Envelope” Analysis 250 Estimating Construction Costs 251 Estimating Market Value 251 10.3.2 Adding Construction Financing 253 10.3.3 Sensitivity Analysis 254 10.4 Formal Analysis of Development of “The Station” 257 10.5 Budget for “The Station” Office Project 258 10.6 Financing Development 259 10.6.1 Stage One: Pre-construction 260 10.6.2 Stage Two: Construction 260 Construction Loan Calculations 260 10.6.3 Stage Three: Lease-Up 263 10.6.4 Stage Four: Operations 264 Lender Yield Calculation for the Construction Loan 264 10.7 Developer Profit and Return 265 10.8 Comparison to “Back-of-the-Envelope” Analysis 266 10.9 A London Office Development Through the Cycle 267 10.10 Conclusion 274 Part Three Real Estate Investment Structures Chapter 11 Unlisted Real Estate Funds 277 11.1 Introduction to Unlisted Real Estate Funds 277 11.1.1 The US Market 278 11.1.2 The Global Market 278 11.2 The Growth of the Unlisted Real Estate Fund Market 280 11.2.1 The Global Unlisted Property Market Universe 281 11.2.2 How Much Global Real Estate is in Unlisted Funds? 283 11.3 Unlisted Fund Structures 284 11.3.1 Open-Ended Funds 285 11.3.2 Closed-Ended Funds 286 11.3.3 Funds of Funds 287 11.4 Characteristics of Unlisted Real Estate Funds 288 11.4.1 Style 288 11.4.2 Investment Restrictions 289 11.4.3 Property Sector and Geographic Focus 290 11.5 Liquidity and Valuation Issues 291 11.5.1 Liquidity 291 11.5.2 Valuation 294 11.6 The Case for and Against Unlisted Real Estate Funds 294 11.6.1 The Case for Unlisted Real Estate Funds 294 Unlisted Real Estate Funds can Diversify Real Estate-Specific Risk 294 Unlisted Funds are Priced by Reference to NAV 294 Unlisted Funds Provide Access to Specialist Managers 295 11.6.2 The Case Against Unlisted Real Estate Funds 295 The Drawdown Profile 295 Gearing and the J-curve Effect 296 Fees and Performance Persistence 297 Do Trading Prices Track NAV? 297 11.7 Conclusion 300 Chapter 12 Real Estate Private Equity: Fund Structure and Cash Flow Distribution 301 12.1 Introduction: The Four Quadrants and Private Equity 301 12.2 Private Equity Fund Background 303 12.3 The Lifecycle of a Private Equity Fund 304 12.3.1 Initial Fundraising 304 12.3.2 Acquisition Stage 305 12.3.3 Asset Management 306 12.3.4 Portfolio Management 306 12.3.5 End of Fund Life 307 12.4 Fund Economics 307 12.4.1 Management Fees 307 12.4.2 Limited Partner Distributions 307 Return of Initial Capital 308 Preferred Return 308 Carried Interest 308 Promoted Interest 309 12.5 Waterfall Structures 310 12.5.1 Introduction 310 12.5.2 Pro-rata Investment and Distribution 311 12.5.3 All Equity Provided by Limited Partner, 80%/20% Carried Interest 311 12.5.4 Adding a Preferred Return 312 12.5.5 Return of Capital, Simple Interest Preferred Return, Carried Interest 314 Adding Management Fees 316 12.5.6 Return of Capital, Compounded Interest Preferred Return, Carried Interest 317 12.6 Private Equity Structures in the Credit Crisis 319 12.7 Conclusion 321 Chapter 13 Listed Equity Real Estate 323 13.1 Introduction 323 13.2 REITs and REOCS 324 13.3 Listed Funds and Mutual Funds 324 13.4 Exchange-Traded Funds 325 13.5 The US REIT Experience 325 13.5.1 Introduction 325 13.5.2 Distributions 326 13.5.3 Measuring REIT Net Income 327 Defining Net Income 327 Funds from Operations 329 13.5.4 Performance 332 Summary 335 13.6 The Global Market 335 13.6.1 The Global Property Company Universe 335 13.6.2 The Global REIT Universe 335 13.6.3 The UK REIT 338 13.7 REIT Pricing 339 13.7.1 Using Earnings to Value REITs 339 13.7.2 Market Capitalization and Net Asset Value 340 13.7.3 Premium or Discount to NAV? 340 Instant Exposure 341 Liquidity/Divisibility 342 Asset Values are Higher than the Reported NAV 342 Projected Asset Values are Expected to Exceed the Reported NAV 342 Management Skills 342 Tax 343 Debt 343 13.8 Conclusion 343 Chapter 14 Real Estate Debt Markets 345 14.1 Introduction 345 14.2 A Brief History Lesson 347 14.2.1 Banking in the 1960s and 1970s 347 14.2.2 The Volcker Era of High and Volatile Interest Rates 349 14.3 Wall Street Act I: The Early Residential Mortgage-Backed Securities Market 349 14.3.1 The Securitization Process Explained 350 14.3.2 Lender Profitability from Securitization 353 14.4 Wall Street Act II: Senior-Subordinated Securities, the Advent of Structured Finance 354 14.4.1 The Coast Federal Savings and Loan Deal 354 14.4.2 Risk and Return Characteristics of the Senior-Subordinated Structures 358 14.5 Wall Street Act III: The Evolution of Structured Finance 359 14.5.1 An Updated Look at the Senior-Subordinated Security 359 14.5.2 Who Profits from these Transactions? 362 14.6 Collateralized Debt Obligations 363 14.7 Mezzanine Debt 365 14.7.1 Mezzanine: The Background 365 14.7.2 Mezzanine Structures 366 14.7.3 A UK Example 368 14.8 Whole Loans and Synthetic Mezzanine 368 14.9 Income Strips 369 14.10 Cash-out Refinancing 371 14.11 All Good Things Must Come to an End 373 14.11.1 The Cash-out Refinancing Example Extended 374 14.12 Post-crisis Recovery 381 14.12.1 A Final Update to the Cash-out Refinancing Example 382 14.13 Conclusion 383 Part Four Creating a Property Investment Portfolio Chapter 15 Building the Portfolio 387 15.1 The Top-Down Portfolio Construction Process 387 15.1.1 Introduction 387 15.1.2 Risk and Return Objectives 390 The Relative Return Target 392 The Absolute Return Target 393 15.1.3 Benchmarks 394 15.2 Strengths, Weaknesses, Constraints: Portfolio Analysis 394 15.2.1 Current Portfolio Structure 394 15.2.2 Strengths, Weaknesses, Constraints 395 15.2.3 Structure and Stock Selection 395 15.3 Portfolio Construction 397 15.3.1 Top-Down or Bottom-Up? 397 15.3.2 Mixing Listed and Unlisted Real Estate 398 15.3.3 Can Real Estate Investors Build Efficient Portfolios? 400 15.3.4 Possible Approaches 403 Case 1: Large US Endowment Fund 403 Case 2: UK Family Office 406 15.4 Conclusion 409 Chapter 16 International Real Estate Investment: Issues 411 16.1 Introduction: The Growth of Cross-Border Real Estate Capital 411 16.2 The Global Real Estate Market 413 16.2.1 The Global Universe 413 16.2.2 Core, Developing, Emerging 413 16.2.3 Transparency 414 16.2.4 The Limits to Globalisation 414 16.3 The Case for International Real Estate Investment 415 16.3.1 The Case for International Real Estate Investment: Diversification 415 16.3.2 The Case for International Real Estate Investment: Enhanced Return 417 16.3.3 Other Drivers of International Property Investment 418 16.4 The Problems 419 16.4.1 Introduction 419 16.4.2 Index Replication and Tracking Error 419 16.4.3 Leverage 420 16.4.4 Global Cycles, Converging Markets 420 16.4.5 Execution Challenges 421 16.4.6 Loss of Focus and Specialisation 421 16.5 Formal Barriers 421 16.5.1 Legal Barriers 421 16.5.2 Capital Controls 422 16.5.3 Tax 422 16.6 Informal Barriers 425 16.6.1 Introduction 425 16.6.2 Currency Risk 425 16.6.3 Legal and Title Risk 426 16.6.4 Liquidity Risk 427 16.6.5 Geographical Barriers 427 16.6.6 Political Risk 428 16.6.7 Cultural Barriers 428 16.6.8 Information Asymmetry 429 16.7 A Pricing Approach for International Property 429 16.7.1 Example 429 16.7.2 Theories of Interest Rates and Exchange Rates 431 The Law of One Price 431 Absolute Purchasing Power Parity 431 Relative Purchasing Power Parity 432 The Monetary Model of Exchange Rates 432 The Fisher Equation 432 Interest Rate Parity 432 Putting Relative Purchasing Power Parity and Interest Rate Parity Together with the Fisher Equation 432 16.7.3 Putting Theory into Practice 433 16.7.4 Using Local Excess Returns 438 16.8 Managing Currency Exposure and Currency Risk 441 16.8.1 Diversifying 442 16.8.2 Using a ‘Currency Overlay’ 442 16.8.3 Using Local Debt 443 16.8.4 Hedging Equity 444 16.8.5 Leverage, Tax, and Fees 446 16.9 Building a Portfolio 447 16.10 Conclusion 450 Chapter 17 Performance Measurement and Attribution 451 17.1 Performance Measurement: An Introduction 451 17.2 Return Measures 452 17.2.1 Introduction 452 Income Return 453 Capital Return 453 Total Return 453 Time-Weighted Return 454 Internal Rate of Return 454 17.2.2 Example: IRR, TWRR, or Total Return? 454 IRR or TWRR? 456 IRR or Total Return? 456 17.2.3 Required and Delivered Returns 456 The Required Return 456 The Delivered Return 458 17.2.4 Capital Expenditure 459 Timing of Expenditure 460 17.2.5 Risk-Adjusted Measures of Performance 460 17.3 Attribution Analysis: Sources of Return 462 17.3.1 Changes in Initial Yields 462 17.3.2 The Combined Impact 464 17.4 Attribution Analysis: The Property Level 465 17.5 Attribution Analysis: The Portfolio Level 467 17.5.1 Introduction 467 17.5.2 The Choice of Segmentation 468 17.5.3 Style 469 17.5.4 Themes 470 17.5.5 City or Metropolitan Statistical Area Selection 471 17.5.6 Two or Three Terms? 471 17.5.7 The Formulae 472 17.5.8 Results from Different Attribution Methods 473 Case 1 474 Case 2 474 17.6 Attribution and Portfolio Management: Alpha and Beta 474 17.6.1 Alpha and Beta Attribution: An Introduction 474 17.6.2 Sources of Alpha and Beta 476 17.7 Performance Measurement and Return Attribution for Property Funds 477 17.7.1 Introduction 477 17.7.2 The Asymmetry of Performance Fees 478 17.7.3 An Attribution System for Funds 480 17.7.4 Alpha and Beta in Property Funds: A Case Study 482 17.7.5 Unlisted Fund Performance: Empirical Evidence 485 The Data 485 Relative Returns 486 Alpha and Beta 486 Timing: IRR and TWRR 488 IRRs and Vintage Year 488 17.8 Conclusion 489 Chapter 18 Conclusions 491 18.1 Why Property? 491 18.2 Lessons Learned 493 18.2.1 Liquid Structures 493 18.2.2 Unlisted Funds 494 18.2.3 International Investing 495 18.2.4 Best-Practice Real Estate Investing 495 18.2.5 Pricing 496 18.3 The Future 496 18.3.1 The PropTech Explosion 496 18.3.2 Smart Buildings and ESG 499 18.3.3 Occupier Markets: Space as a Service 499 18.3.4 Fractionalization and Liquidity 500 Liquidity and Faster Transactions 500 Tokenization and Fractionalization 502 18.3.5 Derivatives 502 18.4 Conclusion 504 References 509 Glossary 515 Index 527

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Book SynopsisWin from Within offers a playbook for developing and deploying organizational culture that enables outsized results. It is a groundbreaking demonstration of culture’s role as a foundation for strategic success—and its measurable impact on the bottom line.Trade ReviewIn Win from Within, James Heskett guides readers through the ways and means of effective, lasting change to organizational culture. By examining leading companies, he illustrates not just the qualitative but also the quantitative effects of excellent culture on business strategy. A fantastic read. -- Steve Odland, president and CEO, The Conference BoardCulture is an essential component of success, and for decades Heskett has done not only the research but also the quantification and codification of cultures that win. In this book, he provides a roadmap to “win from within.” He relays evidence that culture provides the foundation of success in rapidly changing markets and industries, taking a long view of winning with a clear awareness of the short and long game of sustainable cultures. -- Patricia Asp, founder and principal, ASPireHeskett's academic approach and writing style will provide academics, thinkers, and leaders with new insights into the art and science of how culture makes a difference in business, good or bad. He is the right author for this timely topic. -- Arkadi Kuhlmann, founder of ING DIRECT and coauthor of The Orange Code[James L. Heskett’s] new book, Win from Within, is a master class in building culture. * strategy + business *Successfully ties together the issue of employee engagement and the role of culture in driving performance and leading to competitive advantage. * Choice *Table of ContentsForeword, by John KotterAcknowledgmentsIntroduction1. Culture: The Nearly Perfect Competitive Weapon2. Culture Engages Employees3. How Culture Drives Performance: Follow the Money4. Why Some Organizations Engage Employees (and Customers) Better Than Others5. How Effective Cultures Are Sustained6. Culture, Engagement, and Work from Anywhere7. Change the Culture8. Lead for Competitive Advantage Through CultureAppendix A. Robust, Culture-Based BalancedScorecard AuditNotesIndex

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Book Synopsis'An optimistic, accessible way to start thinking about change' - Financial Times Who Moved My Cheese? offered millions of readers relief for an evergreen problem: unanticipated and unwelcome change. Now its long-awaited sequel digs deeper, to show how readers can adapt their beliefs and achieve better results in any field.Johnson's theme is that all of our accomplishments are due to our beliefs: whether we're confident or insecure, cynical or positive, open-minded or inflexible. But it's difficult to change your beliefs - and with them, your outcomes. Find out how Hem, Haw, and the other characters from Who Moved My Cheese? deal with this challenge.Trade ReviewOut of the Maze is a short, sweet, cheesy (yes) book – but it’s a calming, quick read and is likely to be in huge demand as an optimistic, accessible way to start thinking about change * Financial Times *

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Book SynopsisTrade ReviewA parable written for the age of technological disruption . . . brilliantly told -- James McConnachie * Sunday Times *Remarkable . . . a work of art . . . one puts this book down shaking one's head at the folly and human cost of it all -- Paul Kennedy * Wall Street Journal *Gripping . . . in Gladwell's deft hands, the Air Force generals of World War II come back to life as the stirring 20th-century equivalent of Adm. Horatio Nelson and his band of audacious captains from the age of fighting sail . . . Gladwell is a wonderful storyteller -- Thomas E. Ricks * The New York Times *Impassioned . . . engagingly written -- Saul David * Telegraph *Riveting . . .The Bomber Mafia looks at one of the greatest moral challenges of the Second World War -- Michael Lewis * author of The Fifth Risk *Told with the muscular, driving narrative and fizzingly charismatic (real-life) characters of a movie -- Ed Grenby * Radio Times *A thought-provoking, accessible account of how people respond to difficult choices in difficult times . . . Gladwell's easy conversational style works well . . . his portraits of individuals are compelling -- Diana Preston * Washington Post *Unexpected empathy . . . fabulistic energy * Esquire *Lively, engaging . . . a fascinating story -- Gerard DeGroot * The Times *Important and characteristically readable . . . Gladwell is possibly the most confident storyteller in non-fiction. He always knows exactly where he is going, and he takes you with him in pleasure and comfort. -- Simon Kuper * New Statesman *Gladwell's eloquence and flair for lateral thinking make for a compelling read -- Simon Griffith * Mail on Sunday *

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Book SynopsisA book that will change how you think and transform how you live Forget everything you thought you knew about how to motivate people - at work, at school, at home. It is wrong. As Daniel H. Pink explains in his paradigm-shattering book Drive, the secret to high performance and satisfaction in today's world is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and the world.Along the way, he takes us to companies that are enlisting new approaches to motivation, and introduces us to the scientists and entrepreneurs who are pointing a bold way forward.Trade ReviewProvocative and fascinating -- MALCOLM GLADWELLPink is rapidly acquiring international guru status . . . He is an engaging writer, who challenges and provokes * * Financial Times * *A bold and persuasive call to bring our understanding of human motivation out of the realm of folklore and into the realm of science . . . Drive will make you rethink everything you do to motivate yourself and those around you -- RICHARD WISEMAN, author of 59 Seconds and QuirkologyInspiring * * Guardian * *Punchy and energetic * * Financial Times * *What really drives high performance? In this eye-opening book, Daniel Pink draws on 40 years of science to offer some surprising answers. He shows the limits of carrots and sticks and explores the hard-headed power of autonomy, mastery, and purpose to help us work smarter and live better -- CHRIS ANDERSON, author of The Long Tail and FreeAs Dan Pink's new book Drive argues, financial incentives are no longer enough to give a business an edge: in an economy driven by ideas and creativity, it's more effective to give workers a sense of purpose, of mastery, of autonomy over their time and their tasks. Because the only certainty in the decade to come is that disruptive change is going to continue to catch out businesses that are unprepared * * Daily Telegraph * *Drive drives a stake through the bedrock of classic "if-then" motivational theory. It demonstrates in an entertaining way how self-motivated rewards provide their own behavioural alchemy, exposing the mismatch between what science knows and business does -- JAMES BORG, author of Persuasion: The Art of Influencing PeopleDrive is the rare book that will get you to think and inspire you to act. Pink makes a strong, science-based case for rethinking motivation - and then provides the tools you need to transform your life -- DR MEHMET OZ, co-author of You: The Owner's ManualPink's ideas deserve a wide hearing. Corporate boards, in fact, could do well by kicking out their pay consultants for an hour and reading Pink's conclusions instead * * Forbes * *

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Book Synopsis The bestselling classic from the âœSherlock Holmes of Accountingââupdated to reflect the key case studies and most important lessons from the past quarter century. This fourth edition of the classic guide shines a light on the most shocking frauds and financial reporting offenders of the last twenty-five years, and gives investors the tools they need to detect: âCorporate cultures that incentivize dishonest practices âThe latest tricks companies use to exaggerate revenue and earnings âTechniques devised by management to manipulate cash flow as easily as earnings âCompanies that use misleading metrics to fool investors about their financial performance âHow companies use Table of ContentsPreface: Reflections on My Last 25 YearsPart One: Establishing the FoundationChapter 1: 25 Years of ShenanigansChapter 2: Just Touch Up the X-RaysPart Two: Earnings Manipulation ShenanigansChapter 3: Earnings Manipulation Shenanigan No. 1: Recording Revenue Too SoonChapter 4: Earnings Manipulation Shenanigan No. 2: Recording Bogus RevenueChapter 5: Earnings Manipulation Shenanigan No. 3: Boosting Income with One-Time or Unsustainable ActivitiesChapter 6: Earnings Manipulation Shenanigan No. 4: Shifting Current Expenses to a Later PeriodChapter 7: Earnings Manipulation Shenanigan No. 5: Employing Other Techniques to Hide Expenses or LossesChapter 8: Earnings Manipulation Shenanigan No. 6: Shifting Current Income to a Later PeriodChapter 9: Earnings Manipulation Shenanigan No. 7: Shifting Future Expenses to the Current PeriodPart Three: Cash Flow ShenanigansChapter 10: Cash Flow Shenanigan No. 1: Shifting Financing Cash Inflows to the Operating SectionChapter 11: Cash Flow Shenanigan No. 2: Moving Operating Cash Outflows to Other SectionsChapter 12: Cash Flow Shenanigan No. 3: Boosting Operating Cash Flow Using Unsustainable ActivitiesPart Four: Key Metrics ShenanigansChapter 13: Key Metric Shenanigan No. 1: Showcasing Misleading Metrics that Overstate PerformanceChapter 14: Key Metric Shenanigan No. 2: Distorting Balance Sheet Metrics to Avoid Showing DeteriorationPart Five: Acquisition Accounting ShenanigansChapter 15: Acquisition Accounting Shenanigan No. 1: Artificially Boosting Revenue and EarningsChapter 16: Acquisition Accounting Shenanigan No. 2: Inflating Reported Cash FlowChapter 17: Acquisition Accounting Shenanigan No. 3: Manipulating Key MetricsPart Six: Putting it all TogetherChapter 18: The UnravelingChapter 19: The Forensic MindsetIndexAcknowledgments

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Book SynopsisTwenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success.In this captivating business parable, bestselling author Ken Blanchard tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from The One Minute Manager, Cayla teaches Steve the three tricks of self leadership. These three techniques not only empower him to keep his job, but give him the skills he needs to keep growing, learning, and achieving.The primary message of SELF-LEADERSHIP AND THE ONE MINUTE MANAGER is that power, freedom, and autonomy come from having the right mindset and the skills needed to take pe

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Book SynopsisBecome a Better Leader by Improving Your Emotional IntelligenceBestselling author DANIEL GOLEMAN first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's bestselling HBR articles.In "What Makes a Leader?" Goleman explores research that found that truly effective leaders are distinguished by high levels of self-awareness and sharp social skills. In "The Focused Leader," Goleman explains neuroscience research that proves that "being focused" is more than filtering out distractions while concentrating on one thing. In "Leadership That Gets Results," Goleman draws on research to outline six distinct leadership styles, each one springing from different components of emotional intelligence. Together, these three articles guide leaders to recognize the direct ties between EI and measurable business results.

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Book SynopsisCelebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you'll see how service will always lead to the sale. You'll find out why 5-star service should be outlawed and why one Paralympian continues to inspire the next generation. You'll discover what to do when you can't deliver on your promise and how to offer superb service - even when you're closed! Geoff will reveal the philosophy, the stories and the award-winning results which have led companies across six continents to out-perform their competitors.

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Book Synopsis'This story literally has what it takes: the anecdotes, the insights and, most of all, the values to guide the next generation of entrepreneurs' - Mark Carney Blackstone chairman, CEO and co-founder Stephen A. Schwarzman shows readers how to build, transform and lead thriving organisations. Stephen Schwarzman took $400,000 and cofounded Blackstone, the investment firm that manages over $500 billion and invests in hundreds of companies globally. He’s the CEO whose views are sought by heads of state around the world and supports universities with funding for cutting edge research and technology. But behind these accomplishments is a man who has spent his life learning and reflecting on what it takes to achieve excellence, make an impact and live a life of consequence. Schwarzman’s story is an empowering, entertaining and informative guide for anyone striving for greater personal impact. From deal-making to investing, leaTrade Review'The real story of what it takes from a man who could turn dreams into realities.' -- Ray Dalio, bestselling author of Principles'Steve Schwarzman has lived the American dream: a self-made icon in his field, turned philanthropist, who has long worked with creativity and vision to deepen relationships between individuals and countries. Steve shares the full measure of his personal journey with us in What It Takes - part memoir, part playbook for success in any field. Humble, candid, funny and real, Steve offers wisdom and the gift of much-needed common sense chapter by chapter and experience by experience. A great read!' -- John Kerry, Secretary of State 2013-17'What It Takes is a must-read book, filled with the experiences of one of the great business success stories of the last 30 years - Blackstone. In this book, Steve Schwarzman chronicles his and Blackstone’s journey to the top of global business. The book is filled with fresh insights and personal experiences that everyone - from students to CEOs - will relate to and learn from.' -- Jack Welch, former Chairman and CEO of GE'A series of thoughtful reflections derived from the author’s extraordinary life, which has already left its mark on the worlds of finance, politics and education and made each the better for it. In this brief and insightful volume, Schwarzman has identified several key qualities required for excellence in any field, including a tireless sense of curiosity, a tolerance for risk and an eye for the humble detail.' -- Henry A. Kissinger, Secretary of State 1973-77'What It Takes is a must-read, inspirational account of how Stephen A. Schwarzman built Blackstone into one of the world’s top global asset management companies and leveraged his resources, know-how and vision to spearhead bold philanthropic programmes and provide trusted advice to a generation of political leaders around the globe.' -- Janet Yellen, Chair of the Federal Reserve 2014-18'Steve’s life lessons challenge me to think bigger and move even faster. His insights apply to both our work and personal lives, and his leadership has always embodied the principle of doing what is right, even when it is hard. Steve challenges us all to be better leaders, better citizens, better people.' -- Mary Barra, Chairwoman and CEO of General Motors'From his start as an entrepreneur working in his family’s linen store in 1950s Philadelphia, Steve Schwarzman has made towering contributions to finance, relations between the US and China, and computing, including a seminal investment in AI research that will help establish the age of intelligence. Steve always takes the long view and then helps move us in the direction that will pay the greatest dividends. This book reveals how he has achieved the rarest kind of leverage in multiple fields.' -- Eric Schmidt, former CEO of Google

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