Description
Book Synopsis SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD 2013 It's a tough job being a manager.
How do you manage performance? If you come across as too directive you may get a reputation for harshness. If you are too nice you risk being known as a gullible and easily outmanoeuvred. Neither approach works.
'Employee engagement' is the magical ingredient: it makes staff genuinely committed, creating excellent work. Few organizations actually achieve it, though all say they want it. Coaching is the most reliable a way of producing it.
In Manager as Coach, Jenny Rogers challenges many of the traditional assumptions about what works in management and shows you, step by step, how to be a brilliant manager and get fantastic results:
- Reduce your stress
- Develop employees' key skills
- Create a culture of engagement
- Improve bottom line results
"Jenny Rogers' advice is simple, memorable, deeply pragmatic, and always focused on results. If
Table of Contents
Introduction: It's tough being a boss
Chapter 1: What gets in the way: half truths and myths
Chapter 2: How coaching solves so many management problems
Chapter 3: The coaching mindset
Chapter 4: Being a brilliant listener
Chapter 5: Creating fresh thinking: questioning and feedback
Chapter 6: Managing the coaching conversation: OSCAR (Outcome, Situation, Choices and Consequences, Action, Review)
Chapter 7: OSCAR in Action
Chapter 8: OSCAR in the Organization
Chapter 9: Creating a coaching culture
Chapter 10: What's stopping you?Bibliography
Index
