Business, Finance & Law Books

Book SynopsisAn inspiring yet practical guide for transforming limitations into opportunities A Beautiful Constraint: How to Transform Your Limitations Into Advantages And Why It's Everyone's Business Now is a book about everyday, practical inventiveness, designed for the constrained times in which we live.Trade Review"a wealth of knowledge, insight and evidence to learn from" (The Marketing Society, April 2015) “Morgan and Barden have produced a thought-provoking book for leaders and entrepreneurs looking to inject fresh thinking into their perspectives on business”. (The Irish Times, May 2015)“..there are tons of inspiring and interesting case studies….it will inspire, guide and challenge you to find your way around – if not over – that hurdle you currently face.” (Marketing, June 2015) “..in the assured hands of Morgan and Barden, it’s a gentle but insistent boot up the backside for anyone who wants to improve their business – or personal – performance” (PR Week, July 2015)Table of ContentsIntroduction 1The beauty in constraint, and why it matters 1. Victim, Neutralizer, & Transformer 16Our starting relationship with constraints 2. Break Path Dependence 34The behaviors and practices that stop us seeing opportunity in constraint 3. Ask Propelling Questions 56How to frame the constraint to force breakthrough 4. Can-If 78How to find solutions to constraint-driven problems 5. Creating Abundance 102How to see and access resources we don’t have 6. Activating Emotions 124How to fuel tenacity on the journey 7. The Fertile Zero 146Learning from people who succeeded with next to nothing 8. Constraint-Driven Cultures 172How big companies have learned to love constraints 9. Scarcity and Abundance 194Why this capability is so important to all of us today 10. Making Constraints Beautiful 208How to use the ABC approach 11. Leadership & The Future of Constraints 224The opportunity for progress Notes and Sources 235 Bibliography and Further Reading 249 Image Credits 251 Appendix 253 Thanks and Acknowledgments 263 Index 267

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Book SynopsisThe irreverent guide to investing, Boglehead style The Boglehead's Guide to Investing is a DIY handbook that espouses the sage investment wisdom of John C. Bogle.Table of ContentsAcknowledgments xiii Foreword by John C. Bogle xv Introduction xxiii Part I Essentials of Successful Investing Chapter 1 Choose a Sound Financial Lifestyle 3 Chapter 2 Start Early and Invest Regularly 13 Chapter 3 Know What You're Buying: Part One 25 Chapter 4 Know What You're Buying: Part Two 39 Chapter 5 Preserve Your Buying Power with Inflation-Protected Bonds 49 Chapter 6 How Much Do You Need to Save? 63 Chapter 7 Keep It Simple 75 Chapter 8 Asset Allocation 89 Chapter 9 Costs Matter 109 Chapter 10 Taxes: Part One 119 Chapter 11 Taxes: Part Two 131 Chapter 12 Diversification 143 Chapter 13 Performance Chasing and Market Timing are Hazardous to Your Wealth 153 Chapter 14 Savvy Ways to Invest for College 169 Chapter 15 How to Manage a Windfall Successfully 179 Chapter 16 Do You Need an Advisor? 187 Part II Follow-Through Strategies to Keep You On Target Chapter 17 Track Your Progress and Rebalance When Necessary 199 Chapter 18 Tune Out the "Noise" 211 Chapter 19 Mastering Your Investments Means Mastering Your Emotions 223 Chapter 20 Making Your Money Last Longer Than You Do 235 Chapter 21 Protect Your Assets by Being Well-Insured 243 Chapter 22 Passing It On When You Pass On 257 Chapter 23 You Can Do It 265 Appendices Appendix I: Glossary of Financial Terms 273 Appendix II: Books We Recommend 279 Appendix III: Financial Websites We Recommend 283 Appendix IV: Vanguard Asset Allocation Questionnaire and Pie Charts 287 About the Authors 293 Index 295

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Book SynopsisWritten by a leading pioneer in the field,the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: Table of Contents1 The Service and Relationship Imperative: Managing in Service Competition 2 The Nature of Services and Service Consumption, and its Customer Management Implications 3 The Service Profit Logic and Service Management Principles 4 Service and Relationship Quality 5 Quality Management in Services 6 Return on Service and Relationships 7 Managing the Augmented Service Offering 8 Managing Productivity in Service Organizations 9 Managing Marketing or Customer-Focused Management 10 Managing Integrated Marketing Communication and Relationship Communication 11 Managing Brand Relationships and Image 12 The Role of Social Media in Services Management 13 Customer-focused Organization: Structure, Resources and Service Processes 14 Managing Internal Marketing: A Prerequisite for Successful Customer Management 15 Managing Service Culture: The Internal Service Imperative 16 Transforming a Manufacturing Firm into a Service Business 17 Conclusions: Managing Sevice and Relationships

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Book SynopsisImprove the Effectiveness of your Product Control Function Effective Product Control is a detailed how-to guide covering everything you need to know about the function. Considered essential reading for: New controllers entering the profession Auditors and regulators reviewing product control Established controllers wanting a refresher on the latest skills and core controls within the industry. Encompassing both a technical skills primer and key insights into core controls used to mitigate major risks emanating from trading desks, you will get expert advice on practical topics such as: The key IFRS and U.S. GAAP accounting standards for a trading desk How to approach the pricing of a financial instrument Market risk and how is it quantified The controls necessary for a trading desk Rogue trading and how it can be detected Valuation adjustments and why they are nTable of ContentsPreface xiii Acknowledgements xv About the Author xvii PART ONE Working in Product Control CHAPTER 1 An Introduction to Product Control 3 The Emergence of Product Control 3 The Purpose of Product Control 3 Different Types of Product Control 5 Skills, Qualifications and Experience 6 Organizational Structure 8 The Desk 10 CHAPTER 2 Changing Landscape of Product Control 15 Offshoring 15 XVA 19 Greater Levels of Capital 19 Greater Focus on Liquidity 20 Notes 21 CHAPTER 3 Key Stakeholders 23 Front Office: Sales and Trading Desk 23 Chief Operating Officers (COOs) 25 Operations 26 Middle Office 27 Market Risk 28 Financial Reporting 29 Management Reporting 29 Finance Change 30 IT 30 Operational Risk 32 Regulatory Reporting 32 Accounting Policy 34 Tax 34 Audit 36 Finance Shared Service 37 Summary 37 Notes 37 PART TWO Technical Skills CHAPTER 4 Accounting Standards: Recognition and Measurement 41 IAS 39 Financial Instruments: Recognition and Measurement 42 IFRS 9: Financial Instruments 60 IFRS 13: Fair Value Measurement 66 Notes 71 CHAPTER 5 Market Risk 75 What Is Market Risk and How Is It Generated? 75 How Is Market Risk Measured by a Bank? 77 Note 85 CHAPTER 6 Pricing Financial Instruments 87 How to Approach the Pricing of a Financial Instrument 87 Pricing Examples 89 Notes 105 CHAPTER 7 Internal Control 107 What Is Internal Control? 107 Establishing an Internal Control Framework 110 Example of Front to Back Internal Controls 117 Notes 122 PART THREE Profit and Loss Controls CHAPTER 8 System Feeds, End of Day Rates and Profit and Loss Estimates 127 System Feeds 127 End of Day 129 End of Day Rates 130 P&L Estimate 135 Note 136 CHAPTER 9 Review of New and Amended Trades 137 New Trades 137 Amended Trades 152 Notes 164 CHAPTER 10 Review of Mark-to-Market P&L 165 Defining Mark-to-Market P&L 165 Attributing MTM P&L 166 Risk-Based P&L Estimates 170 Changes in the End of Day Prices 173 When to Validate the MTM P&L 176 CHAPTER 11 Funding, Fees and Charges 177 Funding 177 Fees and Charges 185 Note 187 CHAPTER 12 Profit and Loss Adjustments 189 The Need for P&L Adjustments 189 Controlling P&L Adjustments 190 Notes 194 CHAPTER 13 Profit and Loss Commentary 195 Who Is the Reader? 198 When Is P&L Commentary Required? 198 CHAPTER 14 Profit and Loss Reconciliations and Sign-Offs 201 Flash vs. Actual 201 Desk P&L Sign-off 203 P&L Reconciliation 205 PART FOUR Valuations CHAPTER 15 Independent Price Verification 209 Components to IPV Process 210 Note 224 CHAPTER 16 Valuation Adjustments 225 Why Valuation Adjustments Are Required 225 Bid–Offer 225 Day 1 Reserves 234 Model Valuation Adjustment 234 XVA and Collateral Agreements 235 Recording and Reporting of VAs 239 Notes 239 PART FIVE Balance Sheet Controls CHAPTER 17 Balance Sheet Substantiation and Analysis 243 Substantiating the Balance Sheet 243 Frequency of the Balance Sheet Substantiation 248 Evidencing the Balance Sheet Substantiation 249 Unsupported Balances 249 Lines of Responsibility 255 CHAPTER 18 Dividending of Profit and Loss and FX Selldown 257 CHAPTER 19 Controlling Nostros 261 Introduction to Nostros 261 Controlling Nostros – Cash Breaks 262 Risk-Weighting Cash and AVE breaks 266 Provisioning for Nostro and AVE Breaks 267 Notes 268 PART SIX Financial Accounting and Reporting CHAPTER 20 Financial Accounting Entries 271 Financial Accounting Entries 271 Chart of Accounts 284 Accounting Rules Engine 286 Notes 289 CHAPTER 21 Financial Reporting and Note Disclosures 291 Context of Financial Reporting 291 Profit and Loss 293 Balance Sheet 295 Netting 297 Fair Value Hierarchy 304 Notes 309 PART SEVEN Supplementary Controls CHAPTER 22 New Product Proposals 313 Starting Line 313 The Review 314 The Sign-Off 319 CHAPTER 23 Rogue Trading 321 The Forefathers of Rogue Trading 321 The Fallout from Rogue Trading – The Bank 323 The Fallout from Rogue Trading – The Industry 325 Going Rogue 325 UBS Rogue Trading Incident, 2011 327 Notes 343 Index 347

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Book SynopsisExplains in detail how to perform the most commonly used hazard analysis techniques with numerous examples of practical applications Includes new chapters on Concepts of Hazard Recognition, Environmental Hazard Analysis, Process Hazard Analysis, Test Hazard Analysis, and Job Hazard Analysis Updated text covers introduction, theory, and detailed description of many different hazard analysis techniques and explains in detail how to perform them as well as when and why to use each technique Describes the components of a hazard and how to recognize them during an analysis Contains detailed examples that apply the methodology to everyday problems Table of ContentsPREFACE xxi ACKNOWLEDGMENTS xxiii 1. System Safety and Hazard Analysis 1 2. Systems 10 3. Hazards, Mishap, and Risk 28 4. Hazard Analysis Features 45 5. Hazard Recognition and Management 69 6. Functional Hazard Analysis 93 7. Preliminary Hazard List Analysis 109 8. Preliminary Hazard Analysis 125 9. Subsystem Hazard Analysis 145 10. System Hazard Analysis 164 11. Operating and Support Hazard Analysis 177 12. Health Hazard Analysis 199 13. Requirements Hazard Analysis 212 14. Environmental Hazard Analysis (EHA) 224 15. Fault Tree Analysis 240 16. Failure Mode and Effects Analysis 278 17. Hazard and Operability (HAZOP) Analysis 300 18. Event Tree Analysis (ETA) 316 19. Cause—Consequence Analysis 327 20. Common Cause Failure Analysis 339 21. Software Hazard Analysis 363 22. Process Hazard Analysis 381 23. Test Hazard Analysis 390 24. Fault Hazard Analysis 406 25. Sneak Circuit Analysis 416 26. Markov Analysis 430 27. Petri Net Analysis 446 28. Barrier Analysis 456 29. Bent Pin Analysis 471 30. Management Oversight Risk Tree Analysis 483 31. Job Hazard Analysis 490 32. Threat Hazard Analysis 506 33. System of Systems Hazard Analysis 520 34. Summary 537 Appendix A List of Acronyms 549 Appendix B Glossary 552 Appendix C Hazard Checklists 567 Appendix D References 609 Index 613

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Book SynopsisThe 2nd edition provides an update of information since the publication of the first edition including best practices for managing process safety developed by industry as well as incorporate the additional process safety elements. In addition the book includes a focus on maintaining and improving a Process Safety Management (PSM) System. This 2nd edition also provides how to information to determine process safety performance status, implement one or more new elements into an existing PSM system, maintain or improve an existing PSM system, and manage future process safety performance.Table of ContentsFiles on the Web Accompanying this Book xi List of Figures xiii List of Tables xv Acronyms and Abbreviations xvii Glossary xxi Acknowledgments xlix Preface li 1 INTRODUCTION 1 1.1 Overview 1 1.2 Background/History of PSM 5 1.3 Process Safety Resources 7 1.4 PSM Implementation Lessons 11 1.5 The Business Case for Process Safety 12 1.6 Importance of Integrating PSM with Business Systems 14 1.7 Intended Audience and How to Use These Guidelines 16 1.8 References 18 2 EVALUATING PSM SYSTEM IMPLEMENTATION AND PERFORMANCE 19 2.1 The Modified Safety Triangle 19 2.2 Common Indicators at Each Level of the Triangle 21 2.3 Process Stages in the Company/Facility Life Cycle 22 2.4 Documenting Conclusions 31 2.5 References 35 3 PREPARING FOR PROCESS SAFETY MANAGEMENT CHANGE 37 3.1 Securing Management Commitment 37 3.2 Establishing a Culture for Change 44 3.3 References 48 4 IMPLEMENTING A NEW PSM SYSTEM 49 4.1 Develop the Design Specification for the PSM System 49 4.2. Create Element and System Workflows 67 4.3 Estimate the Workloads and Resources 76 4.4 Develop Written Programs/Procedures 87 4.5 Roll Out the Elements and System 98 4.6 Monitor the PSM System's Implementation, Initial Performance, and Progress 113 4.7 References 115 5 INTEGRATING NEW ELEMENTS INTO AN EXISTING PSM SYSTEM 117 5.1 Developing a New Element 117 5.2 Integrating New Element Activities into Existing Elements 118 5.3 Implementing New RBPS Elements 118 5.4 Monitoring New Elements or Activities 133 5.5 References 134 6 IMPROVING AN EXISTING PSM ELEMENT OR SYSTEM 137 6.1 Determining Which Elements to Improve 137 6.2 Assessing the Program and Determining the Root Causes of Poor Performance 142 6.3 Improving the PSM Program 159 6.4 Developing the Solution for an Element or System 162 6.5 Monitoring Improvement of an Element or System 163 6.6 References 166 7 INTEGRATING PSM/HSE WITH A BUSINESS MANAGEMENT SYSTEM 167 7.1 Values and Policy Interfaces/Conflicts with Business Enterprise 168 7.2 Types of BMS Activities 168 7.3 Company and Regional Politics 179 7.4 Workflows/Processes of Existing BMS 179 7.5 Planned Changes to Existing BMS 179 7.6 Interfaces with Existing BMS 179 7.7 Resolving BMS Conflicts 179 7.8 References 180 8 MANAGING FUTURE PROCESS SAFETY PERFORMANCE 181 8.1 Ensure a Robust PSM System 181 8.2 Avoid Past PSM System Failure Modes 183 8.3 Watch for Early Warning Signs 186 8.4 Consider Other Enhancements 188 8.5 References 189 APPENDIX I: GLOBAL PSM REGULATIONS/GOOD INDUSTRY PRACTICES 191 APPENDIX II: ELI LILLY AND COMPANY PSM IMPLEMENTATION CASE STUDY 223 APPENDIX III: RISK BASED PROCESS SAFETY (RBPS)IMPLEMENTATION TOOLS 241 APPENDIX IV: THE BUSINESS CASE FOR PROCESS SAFETY 251 APPENDIX V: EXAMPLE FACILITY RANKING PROCESS 267 APPENDIX VI: EXAMPLE PRESENTATION ON PSM PLAN 271 APPENDIX VII: MAPPING PERFORMANCE ISSUES TO CULTURE FEATURES 275 INDEX 283

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Book SynopsisConvert the promise of big data into real world results There is so much buzz around big data. We all need to know what it is and how it works - that much is obvious. But is a basic understanding of the theory enough to hold your own in strategy meetings? Probably. But what will set you apart from the rest is actually knowing how to USE big data to get solid, real-world business results - and putting that in place to improve performance. Big Data will give you a clear understanding, blueprint, and step-by-step approach to building your own big data strategy. This is a well-needed practical introduction to actually putting the topic into practice. Illustrated with numerous real-world examples from a cross section of companies and organisations, Big Data will take you through the five steps of the SMART model: Start with Strategy, Measure Metrics and Data, Apply Analytics, Report Results, Transform. Discusses how companies need to clearly define what Table of ContentsIntroduction: Welcome to a Smarter World 1 1 Smarter Business 9 2 S = Start With Strategy 23 3 M = Measure Metrics and Data 57 4 A = Apply Analytics 105 5 R = Report Results 155 6 T = Transform Business 199 Conclusion 231 About the Author 236 Acknowledgements 238 Index 239

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Book SynopsisYour guide to the most up-to-date selling strategies and techniques No matter your skill level, this new edition of Selling For Dummies helps you lay the foundation for sales success with the latest information on how to research your prospects, break down the steps of the sales process, follow up with customers, and so much more. Selling, when done right, is more than a jobit''s an art. With the help of Selling For Dummies, you''ll discover how to stand head-and-shoulders above the crowd by knowing your clients, and approaching selling with passion and a positive attitude. The book covers making killer sales pitches and presentations, using the latest technologies to your advantage, establishing goals and planning your time efficiently, partnering with others, addressing clients'' concerns, and closing more sales. Includes expert tips for harnessing the power of the Internet to increase sales Covers the latest selling strategies anTable of ContentsIntroduction 1 Part I: Laying a Solid Foundation for Selling 7 Chapter 1: Selling Makes the World Go Around 9 Chapter 2: The Seven-Step Selling Cycle 19 Chapter 3: What to Sell 29 Part II: Doing Your Homework Before You Sell a Thing 47 Chapter 4: Understanding Your Potential Clients 49 Chapter 5: Selling What Your Product Does Instead of What It Is 85 Chapter 6: Technology as a Sales Tool 95 Part III: The Anatomy of a Sale 105 Chapter 7: Connecting with the People Who Need What You Have 107 Chapter 8: Arranging to Meet and Putting Your Clients at Ease 129 Chapter 9: Qualifying Your Way to Success 159 Chapter 10: Delivering Winning Presentations 175 Chapter 11: Addressing Client Concerns 195 Chapter 12: Closing Sales 209 Chapter 13: Getting Referrals from Your Satisfied Clients 233 Part IV: Growing Your Business 247 Chapter 14: Following Up and Keeping in Touch 249 Chapter 15: Using the Internet to Make Sales 267 Chapter 16: Planning Your Time Efficiently 277 Part V: You Can’t Win ‘Em All: Keeping the Faith in Sales 295 Chapter 17: Staying Upbeat When You Don’t Succeed 297 Chapter 18: Setting Goals to Stay Focused 311 Part VI: The Part of Tens 323 Chapter 19: The Ten Biggest Sales Mistakes to Avoid 325 Chapter 20: Ten (Plus One!) Ways to Master the Art of Selling 331 Chapter 21: Ten Alternative Closes 341 Index 347

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Book SynopsisAn essential guide to real-world derivatives trading FX Derivatives Trader School is the definitive guide to the technical and practical knowledge required for successful foreign exchange derivatives trading.Table of ContentsPreface xi Acknowledgments xiii Part I The Basics 1 Chapter 1 Introduction to Foreign Exchange 3 Chapter 2 Introduction to FX Derivatives 11 Chapter 3 Introduction to Trading 19 Practical A Building a Trading Simulator in Excel 27 Chapter 4 FX Derivatives Market Structure 39 Chapter 5 The Black-Scholes Framework 57 Practical B Building a Numerical Integration Option Pricer in Excel 69 Chapter 6 Vanilla FX Derivatives Greeks 77 Practical C Building a Black-Scholes Option Pricer in Excel 91 Chapter 7 Vanilla FX Derivatives Pricing 103 Chapter 8 Vanilla FX Derivatives Structures 121 Chapter 9 Vanilla FX Derivatives Risk Management 137 Chapter 10 Vanilla FX Derivatives Miscellaneous Topics 159 Practical D Generating Tenor Dates in Excel 165 Part II The Volatility Surface 169 Chapter 11 ATM Curve Construction 171 Practical E Constructing an ATM Curve in Excel 193 Chapter 12 Volatility Smile Market Instruments and Exposures 205 Practical F Constructing a Volatility Smile in Excel 233 Chapter 13 Probability Density Functions 241 Practical G Generating a Probability Density Function from Option Prices in Excel 253 Part III Vanilla FX Derivatives Trading 261 Chapter 14 Vanilla FX Derivatives Trading Exposures 263 Chapter 15 Vanilla FX Derivatives Trading Topics 293 Chapter 16 ATM Volatility and Correlation 313 Chapter 17 FX Derivatives Market Analysis 323 Part IV Exotic FX Derivatives 355 Chapter 18 Exotic FX Derivatives Pricing 357 Chapter 19 FX Derivatives Pricing Models 375 Chapter 20 Exotic FX Derivatives Product Classification 387 Chapter 21 European Digital Options 399 Chapter 22 European Barrier Options 413 Chapter 23 Touch Options 423 Chapter 24 American Barrier Options 439 Chapter 25 Exotic FX Derivatives Trading Topics 461 Chapter 26 Window Barrier and Discrete Barrier Options 473 Practical H Building a Monte Carlo Option Pricer in Excel 485 Chapter 27 Vanilla Variations 497 Chapter 28 Accrual and Target Redemption Options 515 Chapter 29 Asian Options 527 Chapter 30 Multi-Asset Options 539 Chapter 31 Miscellaneous Options 555 Further Reading 573 About the Companion Website 575 Index 577

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Book SynopsisBecome the applicant Google can''t turn down Cracking the Tech Career is the job seeker''s guide to landing a coveted position at one of the top tech firms. A follow-up to The Google Resume, this book provides new information on what these companies want, and how to show them you have what it takes to succeed in the role. Early planners will learn what to study, and established professionals will discover how to make their skillset and experience set them apart from the crowd. Author Gayle Laakmann McDowell worked in engineering at Google, and interviewed over 120 candidates as a member of the hiring committee in this book, she shares her perspectives on what works and what doesn''t, what makes you desirable, and what gets your resume saved or deleted. Apple, Microsoft, and Google are the coveted companies in the current job market. They field hundreds of resumes every day, and have their pick of the cream of the crop when it comes to selecting new hireTable of ContentsChapter 1 Life at the World’s Greatest Tech Companies 1 Life at Infinite Loop and Microsoft Way 2 The Differences 4 Big versus Little: Is a Start-Up Right for You? 5 The Job Title: What Do You Want to Be When You Grow Up? 8 It’s Not for Everyone 11 Chapter 2 Advanced Positioning and Preparation 12 A Positioning Framework 12 University 16 Graduate School 21 Career Graduate Degrees 22 The MBA 23 Part-Time Graduate Programs 27 Work Experience 28 Extracurriculars 30 Questions and Answers 33 Chapter 3 Getting in the Door 37 The Black Hole: Online Job Submission 37 Getting a Personal Referral 39 Career Fairs 41 Professional Recruiters 42 Additional Avenues 44 Networking 46 Social Networking 49 Questions and Answers 51 Chapter 4 Resumes 55 How Resumes Are Read 55 Nine Hallmarks of a Powerful Resume 55 The Structure 63 How Do I Shorten My Resume? 69 Resume Action Words 70 Questions and Answers 73 Chapter 5 Deconstructing the Resume 77 Resume # 1 77 Resume # 2 78 Resume # 3 79 Resume # 4 81 Chapter 6 Cover Letters 83 Why a Cover Letter? 83 The Three Types of Cover Letter 84 The Structure 85 Five Traits of a Strong Cover Letter 87 The Daring A+ Cover Letter 89 The Traditional A+ Cover Letter 90 The So-So Cover Letter 91 Questions and Answers 92 Additional Resources 93 Chapter 7 References 94 How References Are Used 94 Whom You Should Select as a Reference 95 Make a Good Reference Great 96 When Things Go Wrong 97 What If Your Bad Reference Is Your Former Boss? 98 Questions and Answers 99 Chapter 8 Interview Prep and Overview 102 Interview Questions 102 The Tech Interview Culture 103 Do Your Homework 104 Working with Your Recruiter 107 Communication and Behavior 109 Special Interview Types 113 After the Interview 116 Following Up with Your Recruiter 118 Dealing with Rejection 119 Questions and Answers 119 Additional Resources 122 Chapter 9 Define Yourself 123 The Pitch 123 Why Should We Hire You? 126 Why Shouldn’t We Hire You? 126 Why Do You Want to Work Here? 128 Why Are You Leaving Your Job? 128 Where Do You See Yourself in Five Years? 129 What Are Your Strengths? 130 What Are Your Weaknesses? 131 Layoffs, Firing, and Unemployment 131 Questions and Answers 134 Chapter 10 Behavioral Questions 136 Evaluation 136 Mastering the Content 137 Mastering the Communication 140 Common Mistakes 143 Five Example Questions 144 Questions and Answers 150 Chapter 11 Problem Solving 153 Types of Problem-Solving Questions 153 Estimation Questions 154 Design Questions 160 Brainteasers 162 Questions and Answers 170 Additional Resources 172 Chapter 12 The Programming Interview 173 What’s the Point? 173 What’s Expected—And What’s Not 174 How They Differ: Microsoft, Facebook, Google, Amazon, Yahoo, and Apple 175 How to Prepare 176 Must-Know Data Structures, Algorithms, and Topics 177 Coding Questions 178 Algorithm Questions: Four Ways to Create an Algorithm 184 Object-Oriented Design 188 Scalability Questions 188 Testing Interviews 190 Questions and Answers 193 Additional Resources 196 Chapter 13 Getting into Gaming 197 The Culture: Is It All Fun and Games? 197 Job Positions: What Can You Do? 198 College Candidates 201 Reaching Out and Getting In 202 Personality Fit 204 The Gaming Interview—Three Tips to Doing Well 206 Questions and Answers 207 Chapter 14 Women in Tech 211 On Men and Allies 211 The Harsh(ish) Reality of Being a Woman in Tech 212 Advice for Women from Women (and Allies) 214 It’s Friction, Not Obstacles 218 Questions and Answers 219 Chapter 15 The Offer 221 How to Evaluate an Offer 221 How Can You Negotiate an Offer? 228 Tricky Issues: Deadlines, Extensions, and Declining Offers 233 Questions and Answers 237 Chapter 16 Crafting Your Career 242 Define Your Career Path 242 Being Great 243 Manage the Review Process 244 Play a Bit of Politics: Build Strong Relationships 247 Identify a Mentor 248 Promotions and Raises 249 How and When to Quit 252 Questions and Answers 255 Chapter 17 On Luck, Leverage, and You 259 Index 261

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Book SynopsisYour own in-house legal advisorat a fraction of the cost Written in plain-English for business people without any legal training, Law For Small Business For Dummies covers everything you need to be aware of regarding the law when you''re starting and running your own business. Cutting through the jargon that can make even the pros scratch their heads, this book quickly gets you up-to-speed on the key areas of business law, including contracts, websites, intellectual property, data protection and partnership agreements. Plus, you''ll find out how small business law applies to advertising and marketing, confidentiality agreements, the sale and supply of goods (including e-commerce), negligence and product liability. There were 526,000 new businesses registered in the UK in 2013and, at some point, all of them will be faced with legal risks that could make the difference between success and failure. One claim could wipe out a fledgling business'' profits, and hit eTable of ContentsIntroduction 1 Part I: Getting Started with Legal Requirements 5 Chapter 1: Starting Your Legal Journey: Business Structures and Initial Research 7 Chapter 2: Setting up and Running Your Business Structure: Legal Formalities 23 Chapter 3: Choosing Your Funding Partner 43 Chapter 4: Closing the Funding Agreement 59 Part II: Launching Your Business – Legal Essentials 81 Chapter 5: Contracting Consultants and Employees 83 Chapter 6: Dealing with Your Online Responsibilities 107 Chapter 7: Staying Onside in the Workplace 123 Chapter 8: Protecting What You Own: Intellectual Property 147 Chapter 9: Acquiring and Using Your Own Software 173 Part III: Growing the Business – The Legal Blueprint 191 Chapter 10: Cooking Up a Tasty Contract with Your Suppliers 193 Chapter 11: Contracting with Suppliers for Services 213 Chapter 12: Creating Legal Contracts with Consumers 227 Chapter 13: Saying Bonjour, Ciao, Hola, Ni Hao to Trading Abroad 245 Part IV: Staying in Business – Legal Pitfalls 263 Chapter 14: Managing Your Legal Risks 265 Chapter 15: Winning Disputes (When You Can’t Avoid Them) 279 Chapter 16: Coping with Liquidation and Insolvency 299 Part V: Exiting Successfully – Legal Secrets 323 Chapter 17: Lifting‐Off to Further Business Goals 325 Chapter 18: Cashing In: Selling Your Business 341 Part VI: The Part of Tens 359 Chapter 19: Top Ten Legal Bear Pits to Avoid 361 Chapter 20: Ten Documents You Need to Get Signed 367 Chapter 21: Shush! Ten Secrets of Negotiation 375 Chapter 22: Ten Ways You Can Expect Your Lawyer to Behave 385 Index 395

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Book SynopsisWritten by leading scholars, The Wiley Handbook of Entrepreneurship provides a distinctive overview of methodological, theoretical and paradigm changes in the area of entrepreneurship research. It is divided into four parts coveringhistory and theory,individual differences and creativity, organizational aspects of innovation including intrapreneurship, and macroeconomic aspects such as social entrepreneurship and entrepreneurship in developing countries. The result is a must-have resource for seasoned researchers and newcomers alike, as well as practitioners and advanced students of business, entrepreneurship, and social and organizational psychology.Table of ContentsPreface xv Acknowledgments xxiii Section 1 Entrepreneurship: Theory and Research 1a: Understanding Entrepreneurship 1 1 A Future of Entrepreneurship Research: Domain, Data, Theory, and Impact 3Per Davidsson Introduction 3 Narrowing and Broadening the Field 3 Richer, Better, and More Varied Data 6 The Quest for Increased Theoretical Precision 7 Abstraction, Conceptual Clarity, and Operationalization 9 Sample Size, Data Quality, Statistical Significance, and Practical Relevance 12 Expanding the null hypothesis 13 Stating predictions as comparisons 13 Developing non-nil predictions 13 Specifying other than linear functional forms 13 Recognizing Context 13 Increased Demands for Practical Relevance 14 Conclusion 17 References 17 2 Entrepreneurship as a Process: Empirical Evidence for Entrepreneurial Engagement Levels 25Peter van der Zwan and Roy Thurik Introduction 25 Merits of Entrepreneurship as a Process 27 Three Stylized Facts 28 Latent Entrepreneurship 29 Different Roles Throughout the Process 29 Country Differences 30 Conclusion and Recommendations for Future Research 31 References 33 3 Types and Roles of Productive Entrepreneurship: A Conceptual Study 37Sander Wennekers and André van Stel Introduction 37 Ensuing Research Questions 39 Methodology 39 Typologies and Types 39 From Typologies/Dimensions to Major Types 41 Twelve major types of entrepreneurship 43 Further Reduction to Four Main Types 44 Entrepreneurial Roles 45 General Entrepreneurial Roles 45 Specific Entrepreneurial Roles 46 Intermediary Effects and Final Contributions 50 Intermediate Effects 51 Final Contributions 54 Causal Chains per Main Type of Entrepreneurship: A Synthesis 57 Ambitious Innovators 57 Ambitious Replicators/Adapters 58 Solo Self-Employed 59 Managerial Employers (Rest Group) 60 Discussion and Conclusions 61 Summarizing and Interpreting the Main Findings 61 Implications for Research 62 Implications for Policy 63 Conclusion 65 References 65 4 Toward a Theory of Entrepreneurial Behavior 71Bruce T. Teague and William B. Gartner Introduction 71 The Current State of Entrepreneurial Behavior Scholarship 72 (Re)defining Entrepreneurial Behavior 73 Defining Behavior 73 Defining Entrepreneurial Behavior 74 The Role of Behavior in Existing Theories and Frameworks 76 A Theory of Enterpreneurial Behavior 78 Behavioral Repertoire 80 Sources of Behavioral Variation 81 Level of Mastery 83 Implications of a Theory of Entrepreneurial Behavior 84 Toward an Entrepreneurial Behavior Research Agenda 85 Next Steps 86 Conclusions 87 References 88 Section 2 The Individual: Psychology of Entrepreneurship 95 5 The Psychology of Entrepreneurship: A Selective Review and a Path Forward 97Kelly G. Shaver and Amy E. Davis Introduction 97 Why Ask Why? 97 The Personality Approach 98 Single Traits 98 Achievement Motivation 98 Risk Propensity 99 Broad Sets of Dimensions 100 Inventories of Traits 100 Latent Dimensions 101 The Social Cognition Approach 102 Career Reasons 103 Attribution Processes 104 Social Cognitive Theories 104 Expectancy Theory 105 Theory of Planned Behavior 105 Entrepreneurial Teams 106 Approaches to Teams 106 Team Structure 107 Toward a More Inclusive Future 107 Culturally Inclusive and Specific 108 Gender 108 Race and Ethnicity 108 Life Course and Personal Context 108 Country of Origin 109 Methodologically Inclusive and Specific 109 Theoretically Precise 109 Multiple Dimensions 110 Replication 110 Teams Over Time 110 Conclusion 111 References 111 6 Tools Entrepreneurs Need for Converting Dreams To Reality—And Achieving Success 119Robert A. Baron Introduction 119 Motivation: What Goals Do Entrepreneurs Seek 120 Cognitive Tools: Creativity, Opportunity Recognition, and Avoiding Cognitive Traps 121 Opportunity Recognition of Creation: Recognizing or Creating Practical Uses of Ideas 122 The Personal Side of Entrepreneurial Success: Characteristics and Skills That Contribute to Success 125 Personal Characteristics: Self-Efficacy, the “Big Five,” and Willingness to Improvise 126 From Desire to Achievement: The Role of Self-Regulation 127 Passion: Deep, Emotional Commitment to Entrepreneurship and the Roles it Involves 128 The Social Side of Entrepreneurial Success II: Forming High Quality Social Networks and Getting Along With Others 129 How do Entrepreneurs Build their Social Networks? 130 Dealing with Adversity—and Failure 131 Coping With Stress 132 Psychological Capital 132 Dealing with Business Failure: When One Dream Ends Another (Should) Begin 133 Putting it All Together: The Successful Entrepreneur’s Tool Kit 133 Tools for Changing the World—or at Least Some Corner of it 134 References 136 7 Creativity and Entrepreneurship: A Process Perspective 139Maike Lex and Michael M. Gielnik Introduction 139 Creativity and Entrepreneurship: A Conceptual Differentiation 140 The Effect of Creativity on Entrepreneurship 141 Toward a Cumulative Process Model of Creativity in Entrepreneurship 143 Key Assumptions of the Cumulative Process Model 145 Creativity and its Underlying Components 145 The Entrepreneurial Process and its Constituting Phases 145 An Ambidexterity Perspective on Creativity in the Entrepreneurial Process 147 A Cumulative Process Model on Creativity in Entrepreneurship 149 Prelaunch 149 Launch 151 Postlaunch 154 The Cumulative Process Model: A Summary 157 An Interactionist Perspective on Creativity in Entrepreneurship 157 Practical Implications: Promoting Creativity to Promote Entrepreneurship 159 Future Research 161 Conclusion 162 References 163 8 The Dark Side of the Entrepreneurial Personality: Undesirable or Maladaptive Traits and Behaviors Associated with Entrepreneurs 173Angelo S. DeNisi and Benjamin N. Alexander Introduction 173 Recent Interest and Older Views 174 Entrepreneurial Personality and Entrepreneurship Outcomes 175 Personality and Entrepreneurial Intentions 175 Personality and Entrepreneurial Success 177 Broader Impact 179 Future Research on the Dark Side of the Entrepreneurial Personality 180 Untangling Outcomes and Trait Phenomena 180 Basic Issues 182 Conclusion 183 References 184 9 Female Entrepreneurship and IQ 187R.W. Hafer Introduction 187 Measuring Female Entrepreneurship and IQ 188 The Female Entrepreneurship Index 188 National IQ 190 The Model and Data 191 Regression Results 194 Robustness Tests 195 Caveats 197 Conclusions and Policy Implications 198 References 198 Appendix A 201 Appendix B 204 Acknowledgments 204 10 The Person in Social Entrepreneurship: A Systematic Review of Research on the social Entrepreneurial Personality 205Ute Stephan and Andreana Drencheva Introduction 205 Theoretical Background 206 Social Entrepreneurship 206 Personality 207 Review Approach and Overview of the Reviewed Studies 207 Review Findings 208 Motivation 208 General values, motives, interests 211 Specific motives 213 Traits 216 Identity 217 Leadership and Managerial Skills 218 Discussion and Opportunities for Future Research 220 Building on Strengths and Insights of the Current Research 222 References 223 Acknowledgment 229 11 An Individual Differences Approach to Studying Entrepreneurial Tendencies 231Gorkan Ahmetoglu and Tomas Chamorro-Premuzic Introduction 231 The Pillars of Individual Differences Psychology 232 The Psychological Approach to Entrepreneurship 233 A Critical Evaluation of the Psychological Approach to Entrepreneurship 234 A Critical Evaluation of the Group Differences Approach 234 A Critical Evaluation of Comparisons Between More and Less Successful Entrepreneurs 236 An Individual Differences Approach to Understanding Entrepreneurial Tendencies 236 (Re)defining Entrepreneurial Tendencies 237 The Practical Importance of Theoretical Preciseness 238 Recommendations for Researching Entrepreneurial Tendencies 239 How Do We Assess Entrepreneurial Tendencies? 240 How Do General Entrepreneurial Tendencies Manifest in Contextual Behavior? 242 Classification of Entrepreneurial Behaviors 242 How Do General Entrepreneurial Tendencies and Contextual Behavior Manifest in Entrepreneurial Output? 245 Discussion 247 Implications for Entrepreneurship Research 248 Implications Beyond Business Creation 249 Other Considerations 249 Existing and Future Research 250 Conclusion 251 References 251 Section 2a: Genetics of Entrepreneurship 257 12 Biology and Entrepreneurship 259Ahmed Nofal, Nicos Nicolaou, and Noni Symeonidou Introduction 259 Genetics and Entrepreneurship 260 Quantitative Genetics in Entrepreneurship 260 Tendency to Engage in Entrepreneurship 260 Genetic Influences on Physiology 261 Genetic Covariation with Individual Attributes 261 Gene X Environment Interactions 262 Gene X Environment Correlations 262 Opportunity Recognition 262 Entrepreneurial Intention 262 Entrepreneurial Performance 263 Molecular Genetics in Entrepreneurship 263 Candidate-Gene Studies 263 Genome-Wide Association Studies (GWAS) 264 Hormones in Entrepreneurship 265 Physiology in Entrepreneurship 266 Neuroscience in Entrepreneurship 266 Quantitative Electroencephalogram 267 Functional Magnetic Resonance Imaging 267 Conclusion 267 References 268 13 “Born, Not Made” and Other Beliefs About Entrepreneurial Ability 273Daniel P. Forbes Introduction 273 “Born, Not Made”: Beliefs and Evidence 274 Understanding How People Think About Entrepreneurs 277 Essentialist Lay Beliefs 277 Genetic Essentialist Lay Beliefs About Entrepreneurs 278 Born-Not-Made and General Beliefs About Entrepreneurial Ability 280 Implications of Belief in Born-Not-Made 280 Implications for the Judgments People Make About Their Own Entrepreneurial Abilities 281 Implications for the Judgments People Make About Others’ Entrepreneurial Abilities 283 Discussion 284 References 286 Acknowledgments 291 Section 3 The Organization: Corporate Entrepreneurship and Entrepreneurial Teams 3a: The Organization 293 14 Corporate Entrepreneurship & Innovation: Today’s Leadership Challenge 295Donald F. Kuratko Introduction 295 What Constitutes the Domain of Corporate Entrepreneurship? 296 The Importance of a Climate Conducive for Innovative Activity 298 Managerial Levels and Contributions to Entrepreneurial Efforts 300 Ingredients for an Effective Corporate Entrepreneurial Strategy 302 Challenges with Implementation of Corporate Entrepreneurship 304 Future Expectations 305 References 307 Section 3b: Entrepreneurial Teams 313 15 Unraveling the Black Box of New Venture Team Processes 315Ekaterina S. Bjornali, Mirjam Knockaert, Nicolai Foss, Daniel Leunbach and Truls Erikson Introduction 315 The New Venture Team as a Focal Object of Inquiry 316 Internal Factors 316 External Factors 317 Disentangling NVT “Processes” in the Input-Processes-Outcome Framework 318 Toward a Framework for Studying NVT Processes 318 Prefounding Phase 319 Postfounding phase 319 Selected Theories Within the Theoretical Foundations 321 Faultline Theory 321 Future Research Directions 324 Behavioral Integration and Shared Cognition 324 Future Research Directions 325 Shared Leadership 326 Future Research Directions 327 Creativity and Imagination 328 Future Research Directions 329 Organizational and Team Justice 330 Future Research Directions 331 Transactive Memory Systems 332 Future Research Directions 332 Measuring New Venture Team Processes 333 Methodological Issues in NVT Studies 333 Collinearity 334 Dominant Survey Method 334 Cross-Sectional Designs 334 Meeting Methodological Challenges 335 Improving Survey Instruments 335 Simulation Exercises: Agent-Based Modeling 335 Neurostudies 336 Towards a Mixed Methods Approach 337 Concluding Remarks 337 References 338 Section 4 National and International Entrepreneurship 4a: National Entrepreneurship 349 16 The Knowledge Spillover Theory of Entrepreneurship and the Strategic Management of Places 351David B. Audretsch and Erik E. Lehmann Introduction 351 The Challenge of Inequality of Places 353 Globalization and Regionalization 353 The Mediating Role of Entrepreneurship in Transforming Places 353 Transforming Regions to Places 355 The Knowledge Spillover Theory of Entrepreneurship 356 Defining the Knowledge Spillover Theory of Entrepreneurship 356 The Emergence of the Knowledge Spillover Theory of Entrepreneurship 358 Knowledge Spillover Theory and Places 360 The Knowledge Filter and the Strategic Management of Place 363 Absorptive Capacity of Place 366 Emergence of a Strategic Management Approach of Place 368 Conclusions 371 References 372 17 The Effect of New Business Formation on Regional Development 379Michael Fritsch Introduction 379 The Basic Relationships 380 The Magnitude of Direct and Indirect Effects 383 Differences in the Contribution of New Business Formation to Economic Growth Across Industries and Regions 385 The Persistence of Regional Entrepreneurship 389 Policy Implications 391 Avenues for Further Research 392 Final Remarks 396 References 396 18 National Culture and Entrepreneurship 401Gabriella Cacciotti and James C. Hayton Introduction 401 Method 401 Conceptualization of National Culture in Entrepreneurship Research 402 National Culture as Values 403 Definition 403 Measures 403 Outcomes 404 National Culture as Norms and Practices 408 Definition 408 Measures 409 Outcomes 410 Summary 412 Directions for Future Research 414 Conclusion 416 References 416 19 Management of Entrepreneurial Ecosystems 423Erkko Autio and Jonathan Levie Introduction 423 Entrepreneurial Ecosystems: Definitions and Policy Challenges 425 Management of Complex Socioecological Ecosystems 428 Stakeholder Consultation 429 Stakeholder Participation 430 Scottish Innovation-Based Entrepreneurial Ecosystem 431 Method 431 REAP Scotland 432 Field Trial in Scotland 435 Case Reflection 438 Discussion 442 Conclusion 445 References 446 Section 4b: International Entrepreneurship 451 20 International Entrepreneurship and Networks 453Salman Ahmad and Pavlos Dimitratos Introduction 453 International Entrepreneurship: Definition 454 Network Perspective 456 Networks and International Entrepreneurship 457 Important Themes: Intersection of International Entrepreneurship and Networks Research 458 Network Creation and International Entrepreneurship 460 Network Types and International Entrepreneurship 460 Network Structures and International Entrepreneurship 463 Network Dynamics and International Entrepreneurship 464 Network’s Benefits and International Entrepreneurship 465 Theoretical Basis: Intersection of International Entrepreneurship Networks Research 468 Transaction Cost Economics (TCE) 469 Organizational Learning 469 Resource-Based View 470 Social Capital 470 Knowledge-Based View 471 Other Theories 471 Practical Implications 472 Future Research 472 Conclusion 472 References 473 Index 485

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Book SynopsisThe ultimate behind-the-curtain look at the hedge fund industry, unlocking the most valuable stories, secrets, and lessons directly from those who have played the game best.Table of ContentsForeword: The Less Mysterious World of Hedge Funds by Mohamed A. El-Erian, CEO and Co-CIO of PIMCO ix Preface xv Disclaimer xxiii Chapter 1: The Global Macro Maven: Ray Dalio, Bridgewater Associates 1 Chapter 2: Man versus Machine: Pierre Lagrange and Tim Wong, Man Group/AHL 25 Chapter 3: The Risk Arbitrageur: John Paulson, Paulson & Co. 39 Chapter 4: Distressed Debt’s Value Seekers: Marc Lasry and Sonia Gardner, Avenue Capital Group 75 Chapter 5: The Fearless First Mover: David Tepper, Appaloosa Management 93 Chapter 6: The Activist Answer: William A. Ackman, Pershing Square Capital Management 115 Chapter 7: The Poison Pen: Daniel Loeb, Third Point 155 Chapter 8: The Cynical Sleuth: James Chanos, Kynikos Associates LP 173 Chapter 9: The Derivatives Pioneer: Boaz Weinstein, Saba Capital Management 193 Afterword: Myron S. Scholes, 1997 Nobel Laureate in Economics and Co-Author of the Black-Scholes Option Pricing Model 203 Appendix 211 References 225 Acknowledgments 237 About the Author 240 Index 241

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Book SynopsisFresh, creative strategies guaranteed to enliven online training 101 Ways to Make Learning Active Beyond the Classroom provides proven, practical strategies, activities, and tips for those tasked with facilitating training in any subject area among alternative settings.Table of ContentsAcknowledgments ix Introduction: Getting the Most from This Resource xi 200 Tips to Make Training Active and Learning Successful 1 Top 10 Lists 2 1. 10 Tips for Successfully Implementing a Virtual Learning Platform 3 2. 10 Ideas to Create a Prewebinar Checklist 5 3. 10 Slides to Organize Your Virtual Learning 7 4. 10 Tips for Opening an Interactive Online Training Session 8 5. 10 Webinar Warm-Ups 9 6. 10 Ways to Engage Virtual Learners 10 7. 10 Tips for Using Annotation Tools 14 8. 10 Tips for Using Breakout Rooms in a Virtual Classroom 17 9. 10 Tips for Using QR Codes in Learning 18 10. 10 Polling Tips for Virtual Classrooms 20 11. 10 Phrases to Regain Virtual Participants’ Attention 22 12. 10 Tips for Using Twitter for Ongoing Learning 23 13. 10 Tips to Get Started with Games and Gamification 25 14. 10 Ways to Use Social Media Tools to Support Learning 27 15. 10 Tips to Be Successful with m-Learning 29 16. 10 Tips for Shooting a Video 31 17. 10 Tips for Virtual Coaching 35 18. 10 Tips for Virtual Teamwork 37 19. 10 Tips for Leaders as Teachers 39 20. 10 Tips and Options for Training in Virtual Reality Environments 40 ONLINE LEARNING 43 Online Openings 45 1. Picture Me 46 2. You Intro Me; I Intro You 48 3. Quote Me 50 4. Using Prezi to Build Community in the Virtual Classroom 53 5. Instagram Intros 55 Online Closings 57 6. Review, Remember, Relate, Recall 58 7. Make Them Stick 60 8. Choose and Choose Again 62 9. Concept Challenge 65 Online Learning Activities 66 10. Using Analogies 67 11. Virtual Learning by Quadrants 69 12. Incorporate MOOC (massive open online course) Design Concepts into Your Online Design 71 13. Small-Group Data Analysis 73 14. Social Media Sharing about Implicit Bias 75 15. Think-Pair-Share for Webinars 77 Online Asynchronous Learning 79 16. Creating a Culture Dream Team 80 17. Point-Counterpoint 83 18. Onboarding New Employees 86 Unique Online Situations 88 19. Corporate Global Survey 89 20. Find It 91 21. Facilitating from Afar 93 TECHNOLOGY TACTICS 97 Blended Solutions 99 22. Move to the Goal 100 23. Do-It-Yourself (DIY) Job Aid 103 24. The 411 104 25. Gear Up Your Brain 106 e-Learning Tools 108 26. Increase Interaction Using a Whiteboard 109 27. Meter Poll 113 28. Engaging Course Map for an e-Learning Course 118 29. Google Hangout Collaborations 120 30. Pinboard Key Learning 122 31. Poll for Impact! 125 32. Show Me 126 m-Learning 128 33. Mobile Debates 129 34. Survey in Hand 131 35. Picture This 133 36. Take My Speech Home 135 37. Tweet a Learning Needs Assessment 137 38. Just-in-Time Reminder 139 Social Learning 141 39. Social Learning Gone Wild Participating in a LinkedIn Group 142 40. Digital Round Robin 144 41. Blog-Based Skills Inventory 146 42. Social Media Opinion Polling 148 43. The #1 Thing 150 44. Office Hours 152 45. Quiz Challenge 154 Technology in the Classroom 156 46. Twitter Engagement 157 47. QR Code Search 159 48. Pause and Discover 161 LEARNING FROM MANY 165 Learning on a Team 167 49. I Felt Valued 168 50. Teamwork in History 170 51. Build a Trusting Team 172 52. Feedback for the Team 174 53. MVP Award 176 My Mentor and Me 178 54. Discussion Starters 179 55. Take Me with You 181 56. Mentor Meet and Greet 182 57. The Magic of Mentoring 185 58. Find the Perfect Mentor 188 59. First-Time Mentor 191 Put Me in Coach 194 60. Ask Powerful Questions 195 61. Feedback Formula 197 62. Showing Appreciation 199 63. Coaching Meeting Template 202 Peer-to-Peer Learning 204 64. Peer Coaching Circle 205 65. I’ll Coach You; You Coach Me 208 66. Peer Advisory Group 210 LEARNING ON THE JOB 213 Help Yourself 215 67. Every Day Counts 216 68. Your Leadership Brand 218 69. Set Goals for Success 220 70. A Wiser Me 223 71. Volunteer for a Special Assignment 225 72. Notable Quotables 227 73. Goals for Life 229 74. Test Yourself 231 Informal Learning 232 75. First Things First 233 76. A Virtual Book Club 235 77. Brown Bags and Books 236 78. “Bugs Me” List 238 79. Give ’em a “10” 240 80. What Got You Here 242 81. Plan for Informal Learning 244 Learn from Experience 246 82. Experiential Learning in the Classroom 247 83. Experiential Learning on the Job 251 84. Experiential Blended Learning for High Potentials 253 On-the-Job Assignments 255 85. Assessing Learners for a Rotational Assignment 256 86. Department Rotation Agreements 259 87. Evaluating Rotational Assignments 261 88. Stretch Assignment: Yes or No? 264 LEARNING BEYOND THE WORKPLACE 269 Learning Outside the Organization 271 89. Teach a Class 272 90. Do You Belong? 274 91. The Envelope, Please 275 92. Google Your Company 277 93. Visit the City Council 279 94. Read a Biography 281 95. Visit Your Supplier 283 96. Office Hours II 285 Do Well by Doing Good 286 97. Volunteer Team Needs a Leader 287 98. Professional Association Involvement 289 99. Find a Match 291 100. Adopt a Group 293 101. Internal Fund-Raising 295 A Bonus “10 Tips” List 297 10 Ways to Think about Learning in the Future 297 Additional Reading 299 About the Author 301

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Book SynopsisThe action-based guide to powerful, influential organizational storytelling Circle of the 9 Muses captures the best practices of the world''s most influential story consultants and knowledge workers to help you find, tell, and draw value from your organizational stories as impetus for action. This rich toolbox is loaded with fun, graphical instructions and dozens of unique, replicable, and facilitated processes that require no special training or expertise. You''ll discover your organization''s hidden narrative assets, use different templates and frameworks to tell the stories of your past, present, and future and then draw team members into rich meaning-making dialogue that translates into action. These activities can be exercised in endless permutations, and expert advice steers you toward the right activity for a specific purpose, including managing change, setting strategy, onboarding, defining the brand, engaging supporters or customers, merging cultures, buildinTable of ContentsIntroduction: Dispatches from a World of Stories 1 Scene I: A Small Club in Nashville, Tennessee 1 Scene II: A Cave in the South of France, 1994 3 Scene III: A Conference Room Somewhere in Paris 4 It All Began with a Sheep 7 What’s Inside 10 Stepping into the Stream 17 9 Muse Story Recipes 23 Branding Recipes 24 Team Building/Relationship Building Recipes 25 Leadership, Strategy, and Change Management Recipes 26 Organizational Development Recipes 26 Part I: Fundamentals 29 Chapter 1: The Four Core Stories 31 Identity Stories 34 Vision Stories 35 Values Stories 36 Stories of Change and Learning 38 What Are Your Core Stories? 39 Three More Cores! 42 Where Do I Go Next? 43 Chapter 2: Host a Story Circle 45 Decide How You Will Frame It 47 Find or Create a Third Space 50 Decide Who Needs to Be There 52 Set Ground Rules 52 Put Participants in Groups 54 Begin the Session and Manage the Time 55 Your Role as Host 56 Ready to Get Started? 56 Where Do I Go from Here? 57 Chapter 3: Story Prompts 59 First, Some Don’ts 61 Plant the Suggestion 63 “Tell Me about a Time ” 63 Story Buckets 64 Extreme Prompts 65 Emotional Prompts 66 Aspirational Prompts 67 Go Wide Open 68 Go for the Heart 69 Stories Beget Stories 71 Where Do I Go from Here? 71 Chapter 4: Capturing Fire 73 First, Pick a Story to Work On 75 Clarify Your Intent 76 Your Turn: What Is Your Intent? 77 Connect Your Story to Universal Plots 78 Your Turn: Choose a Plot Archetype 86 Other Story Structures: FWA 88 Declare Your Intent 89 Other Tips and Techniques for Better Stories 90 Technique 1: Throw ’Em Right into the Action 90 Technique 2: Add Emotion (“The King and the Queen”) 91 Technique 3: Add Sensory and Motion Information 93 Technique 4: The “MacGuffin,” or Gleaming Detail 94 Technique 5: Play with the Timeline 95 Technique 6: Make It Shorter! 96 Your Turn: Provide Some Final Polish to Your Story 97 Bringing it All Together: Geoff ’s Story 98 Where Do I Go from Here? 99 Part II: Branching Out 101 Chapter 5: Twice-Told Stories 103 Explain the Process to Your Story Circles 105 Begin the Story Circles 106 Close the Story Circle Experience and Select One Story to Retell 106 Create the Story Theater and Begin! 107 The Critical Epilogue: Name the Bigger Story 108 Modifying the Exercise for Diff erent-Sized Groups 110 Capture it Visually! 111 Another Delivery Option 112 Where Do I Go from Here? 113 Chapter 6: Summoning the Muse (Story Listening and Sense Making) 115 Meaninglistening and Storymaking with Your Team’s Stories 120 Roll the Dice! 121 Listen Better 123 Taking It Deeper: A Geography of Meaning 124 Option: Use the Archetype Cards 127 The Power of the Spontaneous Invitation 127 Meaning Making and Individual Conversations 128 “For Lack of a System”: A Story from Lori Silverman 129 Where Do I Go from Here? 130 Chapter 7: Story Circle Variations (Riffs, Jams, Jazz Licks, and Sitar Solos) 131 Visual Story Mining 133 Stories in Words 135 The Client Sets the Frame 137 Invite the Witness 138 Story Distilling 139 Audience Carousel 139 Getting Personal: Stories and Signifi cant Experiences 140 Show and Tell (“Relics”) 142 Capture Family Legacies 142 Chapter 8: Leadership Story Archetypes 145 The 16 Archetypes of the 9 Muses 149 Putting the Archetypes to Work 155 Identify the Frame for Conversation 155 Present the Archetypes 155 Place Participants in Groups 156 Have Participants Each Identify Three Archetypes and Write Them on Sticky Notes or Index Cards 156 Present Your Cards 157 Analyze and Discuss What Just Happened 157 Taking It into the Future: The Transformational Question 158 Using Archetypes as a Directed Listening Framework 159 How to Apply Archetypes to Your Stories 160 Where Do I Go Next? 161 Chapter 9: Future Story Spine 163 Where Did the Story Spine Come From? 165 Get Ready for This Exercise 166 Introduce the Story Spine 166 Start with the Climactic Event: “Until Finally” 166 Identify a Single Event That the Group Will Focus On 167 Complete the Story Spine! 168 Where Do I Go from Here? 169 Chapter 10: Visual Timeline 171 Identify the Story You Want to Tell 172 Establish the Start and End Dates 172 Draw a Line That Tells the Story! 173 Reflect for a Moment 174 Fill in the Story Details 175 Draw out the Meaning 175 Applications 177 Other Options and Ideas 178 Where Do I Go from Here? 179 Chapter 11: Fractal Narratives 181 Let’s Start with an Example: Values Stories 183 Storytelling and Institutional Memory 184 Other Fractal Story Frameworks 186 Where Do I Go Next? 187 Chapter 12: Fractal Narratives and the Hero’s Journey 189 The Manager of a Thousand Faces 191 An Introduction to the Hero’s Journey 192 Introduce the Hero’s Journey 195 Connect Stories to the Stages of the Journey 195 Option: Ordeal Storytelling and Prophesying Your Ending 197 Where Do I Go from Here? 197 Chapter 13: Story Element Extraction 199 The Classic Version: Working with a Few Stories 200 Going Deeper with Story Element Extraction 202 Distribute the Stories 203 Collect Ideas 203 Cluster the Answers 204 Name the Clusters 204 Describe the Attributes of the Clusters 205 Transfer, Group, and Name All the Positive and Challenging Attributes 206 Assess and Reflect 206 Chapter 14: Creative Tension Pictures 207 What’s Going On Here 209 Options for Creative Tension Pictures 210 The Fast Version: Visuals Speak 211 Build it, via the Think with Your Hands Methodology 212 Where Do I Go from Here? 213 Chapter 15: Strategy Is a Story 215 A Journey of Heroes 217 Example: A Strategy Narrative “Message House” 220 Share the Story 221 Strategy Is a Storyboard 224 Option: Cast the 9 Muse Archetypes in Your Storyboard! 226 Where Do I Go Next? 227 Chapter 16: Innovation Storyboarding (and Storyboarding Frameworks) 229 Classic Innovation Storyboarding 232 The Fast Version 235 Other Storyboarding Frameworks 236 An Example: My Creative Process Storyboard 236 Building the Exercise 238 Now Begin the Activity 240 Where Do I Go Next? 241 Storyboard Your Offering Using Presentation Software 241 Chapter 17: Step into a Story: Story Field Trips 243 Identify the Special World 246 Issue the Call to Adventure 249 Cross the Threshold 250 Bring Back the Elixir 252 The Stories Keep Working on You! 253 Chapter 18: Digital Storytelling 255 Comic Book Applications 256 Movie-making Applications 258 Slide Applications 259 Photo Book and Storybook Applications 259 Image Resources 260 Appendix 263 The “Icon Cheat Sheet for Left Brainers” 264 The 10 Story Types, the Seven Basic Plots, and the 36 Dramatic Situations 266 Booker’s Seven Plots from The Seven Basic Plots 267 Polti’s 36 Dramatic Scenarios 267 Bibliography 270 Contributors, Partners, and Friends 274 About the Author 290 Connect with David 291 Index 292

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Book SynopsisPOSITIVE ORGANIZATIONAL PSYCHOLOGY INTERVENTIONS DISCOVER THE LATEST ADVANCEMENTS IN THE FIELD OF POSITIVE ORGANIZATIONAL PSYCHOLOGY Positive Organizational Psychology Interventions: Design and Evaluation delivers a concise description and synthesis of positive organizational psychology theory, empirical research, and evidence-based applications. Based on a thorough review of the peer-reviewed literature by the accomplished and distinguished editors, the book offers readers an encapsulation of the growth of the field and the latest state-of-the-art theory and research-driven interventions in this emerging area. You'll discover the breadth and depth of the field of positive organizational psychology grounded in empirical research and evidence-based practice, thereby avoiding some of the frivolousness and optimism sometimes associated with the field. The book provides an honest and balanced view of positive organizational psychology by acknowledging the limTable of ContentsAbout the Editors ix About the Contributors xi Preface xvStewart I. Donaldson & Christopher Chen 1 Designing Positive Organizational Psychology Interventions 1Stewart I. Donaldson, Christopher Chen, & Scott I. Donaldson 2 Flow: Sustaining Focus at Work in the Age of Distraction 39Matthew Dubin 3 Crafting Your Best-Self: Integrating Job Crafting and Positive Psychology Interventions 55Christopher Chen 4 Positive Performance Reviews Using Strengths-Based Goal Setting 65Hannah Foster Grammer & Adrian Bernhardt 5 Positive Capacity Building for Social Impact Organizations 107Victoria Cabrera 6 Positive Cultural Humility in Organizations: Improving Relationships in the Workplace 125Lawrence Chan & Adrian Reece 7 Bystander Intervention: A Positive Approach to Sexual Harassment Prevention 141Eli Kolokowsky & Sharon Hong 8 Promoting Optimal Well-Being Among Law Enforcement Employees 159Emily Zavala & Lawrence Chan 9 Implementing a Positive Leader Development Program 169Jennifer M. Nelson 10 Evaluating Positive Organizational Psychology Interventions 187Stewart I. Donaldson, Scott I. Donaldson, & Christoper Chen Index 197

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Book SynopsisThe Sales Bible softbound NEW EDITION WITH SOCIAL MEDIA ANSWERS Global sales authority Jeffrey Gitomer's bestselling classic, The Sales Bible, has been updated and appended in this new edition, offering you the ultimate sales methods and strategies that really work every day, in real-world selling situations.Table of ContentsPart 1 The Rules. The Secrets. The Fun. 35 Part 2 Preparing to WOW! the Prospect 93 Part 3 Please Allow Me to Introduce Myself 115 Part 4 Making a Great Presentation 137 Part 5 Objections, Closing, and Follow-up. Getting to YES! 153 Part 6 Woes and Foes 203 Part 7 All Hail the King .. Customer 213 Part 8 Spreading the Gospel 221 Part 9 Networking Success by Association(s) 243 Part 10 Prophets and Profits 257 Part 11 Up Your Income! 267 Part 12 Social Media 273 Part 13 Can I Get an Amen?! 287

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Book SynopsisHuman Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.Table of ContentsChapter 1: Introduction to Human Resources in the Hospitality Industry Overview of Travel, Tourism, and Hospitality Organizations Managing HR in Hospitality Organizations HR Responsibilities HR Challenges HR and Ethical Concerns HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 2: The Legal Environment of Human Resources Management Employment Law The Government’s Role in the Management of HR An HR Manager’s Review of Significant Employment Legislation in the United States The International Legal Environment The Special Role of the Hospitality Unit Manager HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 3: Human Resources Management: Policies and Procedures HR Policies and Procedures Steps in HR Policy and Procedure Development Review for Legal Compliance Applying Advanced Technology to HR Policies and Procedures HR Policies and Procedures Documentation and Record Keeping HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 4: Employee On-Boarding: Recruitment and Selection The On-Boarding Philosophy Employee Recruitment Procedures Employee Selection Procedures Negligent Hiring Job Offers HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 5: Employee On-Boarding: Orientation and Induction The New Employee’s First Day The New Employee Adaptation Process Orientation Programs and Procedures Other Early Employment Activities Employee Handbooks HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 6: Planning Training Programs Training Overview Position Analysis Training Principles Focus on the Trainer Formal Process to Plan Training HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 7: Delivering and Evaluating Training Programs Introduction to Individual On-Job Training On-Job Training Steps Other Individual Training Methods Introduction to Group Training Preparing for Group Training Facilitating Group Training Training Evaluation HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 8: Compensation Programs Compensation Management Legal Aspects of Compensation Management Direct Financial Compensation Indirect Financial Compensation Nonfinancial Compensation HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 9: Performance Management and Appraisal Performance Management Progressive Discipline Behavior Improvement Tactics Employee Separation Legal Considerations of Performance Management and Appraisal HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 10: Employee Health and Safety Legal Aspects of Employee Protection Employee Health Employee Assistance Programs (EAPs) Employee Safety and Security Employee Security Programs HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 11: Critical Issues in Human Resources Management Unionization in the Hospitality Industry Downsizing Hospitality Operations Outsourcing Diversity in the Hospitality Industry HR and Turnover Management The Organization as Community Citizen HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 12: Human Resources in Evolving Hospitality Organizations HR and Organizational Change Managing a Multigenerational Workforce Mentoring Programs Succession Planning Activities Career Development Programs HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities

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Book SynopsisSTAY A STEP AHEAD OF THE MARKETS BY REJECTING GUESSES ABOUT THE FUTURE AND TRUSTING TECHNIQUES THAT WORK Today there are as many investment opinions as there are people. But as many a scorned investor can attest, predicting the future isn't easy.Table of ContentsForeword xi Preface xv Acknowledgments xvii Chapter 1 Being Right or Making Money 1Ned Davis Bad News about Forecasting (Being Right) 1 Good News about Making Money 5 Being Right and Other Investment Techniques Are Overrated and Are Not the Keys to Success 6 The Four Real Keys to Making Money 7 The Battle for Investment Survival and Handling Mistakes 12 Stories of Five Successful Winners 14 Making Our Own Reality 19 The Ned Davis Research Response to All This 22 Timing Models 23 What Is Contrary Opinion and How to Use It 29 History and Risk Management 32 The Rest of the Book 36 Notes 39 Chapter 2 The Model‐Building Process 41Ned Davis The Model‐Building Process 41 Where to Start: Model Inputs 41 Sentiment and Valuation Indicators 42 Monetary Indicators 43 Economic Indicators 47 Internal Indicators 47 Moving Averages 48 Crossings and Slopes 49 Momentum 54 Putting Indicators Together 55 Conclusion 57 Chapter 3 A Stock Market Model 59Loren Flath A Stock Market Model 59 Overview of the Fab Five 63 Tape Component 64 The Final Tape Component 73 The Sentiment Component 74 Sentiment Summary 87 The Monetary Model 87 Monetary Component Summary 96 Fab Five Combo Component 97 Combo Model Summary 103 Summing Up the Fab Five 104 How We Use the Fab Five 104 Chapter 4 A Simple Model for Bonds 105Loren Flath A Slight Modification 109 Summary 113 Chapter 5 Potential Bear Market in 2014; Bearish Secular Residue and Then Buying Opportunity 115Ned Davis Preparing for a (Say, 20 Percent) Bear Market 115 Sentiment and Valuation Indicators, If One Wanted to Be Bearish 115 Other Sentiment Indicators 120 Valuation Problems 124 Trend Indicators to Plan for a Potential Pullback—Follow the Leaders 130 More Leading Indicators of Market Peaks 132 Four‐Year Presidential Cycle Risks 136 Macro Backdrop: Debt Bubble Update 139 Watching Fed Policy to Prepare for a Major Pullback in 2014 147 What Do Demographics Say? 151 Chapter 6 The Aging World: Economic and Market Implications 155Alejandra Grindal Global Population View 155 Why Is the Population Getting Older? 159 Demographic Developments 161 Implications of Aging Populations 165 Ways to Offset a Declining Workforce 172 Conclusion 177 Chapter 7 United States Energy Independence –A Game-Changer 179John LaForge What the United States Consumes 181 The Thorn in the Side of Energy Independence—Oil and Transportation 183 Choosing the Right Fuel 195 Why Electric Could Be a Game-Changer 198 Why Electric Has Yet to Take Off 199 How Far Ned Could Go 200 Nat Gas—An Indirect Play on Electric 202 The Immediate Impact of Abundant U.S. Energy Resources 209 A Potential Headache for the U.S. Manufacturing Resurgence 212 Conclusion 215 About the Authors 217 About the Contributors 219 Index 223

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Book SynopsisThe first thing you think is where''s the edge, where can I make a bit more money, how can I push, push the boundaries. But the point is, you are greedy, you want every little bit of money that you can possibly get because, like I say, that is how you are judged, that is your performance metricTom Hayes, 2013 In the midst of the financial crisis, Tom Hayes and his network of traders and brokers from Wall Street''s leading firms set to work engineering the biggest financial conspiracy ever seen. As the rest of the world burned, they came together on secret chat rooms and late night phone calls to hatch an audacious plan to rig Libor, the ''world''s most important number'' and the basis for $350 trillion of securities from mortgages to loans to derivatives. Without the persistence of a rag-tag team of investigators from the U.S., they would have got away with it.... The Fix by award-winning Bloomberg journalists Liam Vaughan and Gavin Finch, is the inTrade Review"An incredibly interesting read." (TraderLife, April 2017) "... a rollicking fast-paced thriller about an industry crisis with some very human stories." (FS Focus, April 2017) "The Fix is a good read - and a cautionary tale about how the financial system has evolved picemeal." (Financial World, April 2017) "Everyone currently working in the financial services industry, or even simply implicated by it, should read this book." (International Investment, April 2017). "The authors have an eye for juicy anecdotes and skillfully avoid drowning the reader in too much detail." (MoneyWeek, March 2017) "..a detailed and well-researched expose of the Libor manipulation that led to the conviction of trader Tom Hayes." (Thomson Reuters Compliance Complete, March 2017) "...a gripping tale of greed and incompetence." (Funds Europe, February 2017) "Ambitious graduates joining the City can read every compliance manual on banks' bookshelves, or they could just read this book." (Euromoney, February 2017) "The Fix is the compelling story of the Libor scandal told through Hayes, an anti-hero who combined technical skill with a bullying personality to become a star trader... a gripping thriller." (Financial Times, January 2017)Table of ContentsIntroduction vii 1 The End of the World 1 2 Tommy Chocolate 5 3 Beware of Greeks Bearing Gifts 13 4 A Day in the Life 19 5 Buy the Cash Boys a Curry! 25 6 Anything With Four Legs 39 7 No One’s Clean-Clean 49 8 The Sheep Will Follow 61 9 Escape to London 69 10 Goodbye, Big Nose 77 11 The Call 87 12 Crossing the Street 101 13 “What the Fuck Kind of Bank Is This?” 111 14 Just Keep Swimming 123 15 The Ballad of Diamond Bob 133 16 The Switcheroo 147 17 The Trial 157 Afterword 167 Epilogue: The Wild West 171 Notes 175 Acknowledgments 191 About the Authors 193 Index 195

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Book SynopsisEase the transition to the new COSO framework with practical strategy Internal Control Audit and Compliance provides complete guidance toward the latest framework established by the Committee of Sponsoring Organizations (COSO). With clear explanations and expert advice on implementation, this helpful guide shows auditors and accounting managers how to document and test internal controls over financial reporting with detailed sections covering each element of the framework. Each section highlights the latest changes and new points of emphasis, with explicit definitions of internal controls and how they should be assessed and tested. Coverage includes easing the transition from older guidelines, with step-by-step instructions for implementing the new changes. The new framework identifies seventeen new principles, each of which are explained in detail to help readers understand the new and emerging best practices for efficiency and effectiveness. The revised COSO Table of ContentsPreface xi Acknowledgments xv Chapter 1: What We All Share 1 Need for Control Criteria 1 Overview of the COSO Internal Control Integrated Framework 2 Holistic, Integrated View 3 Revised COSO Internal Controls Framework 6 What We Must Do 8 Basic Scoping and Strategies for Maintenance 11 Where We Depart 12 Triangle of Efficiency 13 Controls versus Processes 14 The Debate Continues 18 Organization of This Book 18 Appendix 1A: COSO 17 Principles 20 Chapter 2: Setting the Scope of Your Documentation Project: Identifying the Core 21 Start with Business Objectives 21 After the Initial Year 24 Mapping the Entity to the Financial Statements: Ins and Outs 25 Consider Risks, Not Just Quantitative Measures 27 Inherent and Control Risk 28 Overstatement and Understatement 28 Does “In Scope” Imply Extensive Testing? 37 A Consolation 39 Be Careful Out There! 40 Appendix 2A: Summary of Scoping Inquiries 42 Chapter 3: The Risk Assessment Component 45 Risk Assessment Principles in COSO 46 Cost Control 46 Basics 47 Likelihood, Magnitude, Velocity, and Persistence 48 Separate Assessments of Inherent and Control Risks 50 Role of Assertions 51 Assertions 52 Principles 6 and 7: Specify Suitable Objectives; Identify and Analyze Risk 56 Identifying Risks 59 External Sources of Risk Information 60 Internal and External Reporting Risks 61 Compliance Risks 61 Disclosed Material Weaknesses in Risk Assessment 62 Principle 8: Assess Fraud Risk 62 Auditor Responsibility to Detect Fraud 65 Antifraud Controls for Management to Consider 66 Ties to Other Principles and Components 66 Principle 9: Identify and Assess Significant Change 66 Gathering Information to Support the Risk Assessment and Consider Change 68 Appendix 3A: SAS No. 99 Exhibit: Management Antifraud Programs and Controls 72 Attachment 1: AICPA “CPA’s Handbook of Fraud and Commercial Crime Prevention” Code of Conduct 87 Attachment 2: Financial Executives International Code of Ethics Statement 91 Appendix 3B: Understanding Fraud Risk Assessment 93 Chapter 4: Control Environment 99 Principle 1: Commitment to Integrity and Ethical Values 100 Principle 2: Board of Directors (Governance) Demonstrates Independence from Management and Exercises Oversight of the Development and Performance of Internal Control 104 Principle 3: Management Establishes, with Board Oversight, Structures, Reporting Lines, and Appropriate Authorities and Responsibilities in the Pursuit of Objectives 109 Principle 4: Commitment to Attract, Develop, and Retain Competent Individuals in Alignment with Objectives 110 Principle 5: The Organization Holds Individuals Accountable for Their Internal Control Responsibilities in the Pursuit of Objectives 113 Appendix 4A: Understanding and Awareness of Control Responsibilities 117 Chapter 5: Control Activities 120 Principle 10: Selects and Develops Control Activities to Mitigate Risk and Achieve Objectives 120 Principle 11: Selects and Develops General Controls over Technology 132 Principle 12: Deploys through Policies and Procedures 141 Summing Up 143 Appendix 5A: Linking Common Control Activities and Assertions 146 Appendix 5B: Linkage of Principles to Controls, Policies, and Procedures 158 Chapter 6: Information and Communication 165 Principle 13: Generates Relevant Information 166 Principle 14: Communicates Internally 168 Principle 15: Communicates Externally 170 Chapter 7: Monitoring 173 Principle 16: Select, Develop, and Perform Ongoing and/or Separate Evaluations 174 Principle 17: Evaluate and Communicate Deficiencies as Appropriate 176 Chapter 8: Evidence and Testing 179 Sufficient Evidence 179 Gathering Information 187 Testing and Sampling 194 Nonsampling Situations 202 Confusion of Sample Size Guidance in Practice Today 203 Information Technology General Controls 204 Testing Security and Access 205 Appendix 8A: Sample Size Tutorial 211 Chapter 9: Developing Questionnaires and Conducting Interviews 217 Surveys of Employees 219 Conducting Interviews 224 Management Inquiries: Sample Questions 234 Appendix 9A: Sample Practice Aids 239 Chapter 10: Assessing the Severity of Identified Controls Deficiencies 248 It’s Inevitable 248 Alignment of Public and Private Company Standards for Assessing Deficiency Severity 251 Control Deficiencies and Definitions 252 Key Factors When Assessing the Severity of a Deficiency 263 Conditions Indicating Control Deficiencies 270 Examples of Evaluating the Severity of Deficiencies 277 Overall Assessment 281 Appendix 10A: A Framework for Evaluating Control Exceptions and Deficiencies 283 Appendix 10B: Assessing the Potential Magnitude of a Control Deficiency 299 Chapter 11: Reporting Requirements 302 Nonpublic Entity Reporting 302 Public Company Annual and Quarterly Reporting Requirements 304 Reporting on Management’s Responsibilities for Internal Control 309 Required Company and Auditor Communications 312 Reporting the Remediation of Weaknesses 314 Coordinating with the Independent Auditors and Legal Counsel 315 Appendix 11A: Illustrative AICPA Report on Internal Controls 316 Chapter 12: Project Management and Tools Assessment Design 318 Project Management 318 Structuring the Project Team 319 Tools Assessment Design 325 Features of a Good Tools Solution 326 Value of a Pilot Project 331 Coordinating with the Independent Auditors 334 Chapter 13: Illustrative Forms and Templates 337 Historical Perspective 338 2013 Framework Examples 340 Appendix 13A: Information-Gathering Form—Principle Focused 348 Appendix 13B: Information Gathering Form—Revenue 350 Appendix 13C: Walk-through Documentation Form 353 Appendix 13D: Information Technology General Controls Assessment Form 355 Appendix 13E: Documentation of Financial Reporting Software and Spreadsheets 364 Appendix 13F: Sampling Form for Tests of Controls 368 Appendix 13G: Summary of Internal Control Deficiencies 371 Appendix 13H: Control Environment Component Evaluation Summary 372 Chapter 14: Summing Up 373 About the Author 375 Index 377

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Book SynopsisThe automatic filter against bad, irrelevant, outdated investing information Cocktail Investing takes a look at investing in a different, catalyst-driven light to form a more cohesive, globally relevant investing lens. With a focus on the intersection of economics, demographics, psychographics, technology, policy, and more, this book helps readers build a more profitable portfolio based on what they see everyday rather than following the herd on Wall Street. Industry experts expose the actionable, observable, and recognizable trends that surround us daily, and show readers how to recognize these trends for themselves and translate them into wiser investing decisions without getting sidetracked by media clutter and bad advice. Given today''s ever-increasing deluge of information, the average investor faces the challenge of sorting through the babble to decipher what it means, and learn how, where, and why they should be investing given the current economic enviroTable of ContentsPreface ix Acknowledgments xv Chapter 1: Money 1 Chapter 2: Getting Started 19 Chapter 3: The Economy versus the Markets 35 Chapter 4: Read the Economy Like a Pro 53 Chapter 5: The Impact of Politics and Regulation on Investing 97 Chapter 6: Enabling and Disruptive Technologies 119 Chapter 7: Profiting from Pain 143 Chapter 8: Cocktail Thematic Investing 179 Chapter 9: Designing Your Portfolio 197 Chapter 10: Choosing Your Investments 223 Chapter 11: Building the Portfolio 267 Appendix: Definitions, Metrics, and Resources 301 About the Authors 323 Index 327

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Book SynopsisThe field''s bestselling reference, updated with the latest tools, data, techniques, and the latest recommendations from the Second Panel on Cost-Effectiveness in Health and Medicine Cost-Effectiveness Analysis in Health is a practical introduction to the tools, methods, and procedures used worldwide to perform cost-effective research. Covering every aspect of a complete cost-effectiveness analysis, this book shows you how to find which data you need, where to find it, how to analyze it, and how to prepare a high-quality report for publication. Designed for the classroom or the individual learner, the material is presented in simple and accessible language for those who lack a biostatistics or epidemiology background, and each chapter includes real-world examples and tips and tricks that highlight key information. Exercises throughout allow you to test your understanding with practical application, and the companion website features downloadable data sets for students,Table of ContentsList of Tables, Figures, and Exhibits xi Preface xxi Acknowledgments xxv About the Author xxvii Chapter 1 Introduction to Cost-Effectiveness 1 Learning Objectives 1 Overview 1 Why Cost-Effectiveness Is Useful 2 Elements of Cost-Effectiveness Analysis 4 The Average and Incremental Cost-Effectiveness Ratio 9 Why Conduct Cost-Effectiveness Analysis? 11 The Reference Case Analysis 14 Cost-Effectiveness Analysis and Policy 17 Summary 24 Further Readings 24 References 25 Chapter 2 Principles of Cost-Effectiveness Analysis 29 Learning Objectives 29 Overview 29 The Perspective of a Cost-Effectiveness Analysis 29 Capturing Costs 33 Capturing Quality 35 Interpreting the Cost-Effectiveness Ratio 39 Types of Economic Analysis 43 Summary 48 Further Readings 49 References 49 Chapter 3 Developing a Research Project 53 Learning Objectives 53 Overview 53 Eight Steps to a Perfect Research Project 53 Developing a Research Question 55 Designing Your Analysis 64 Summary 70 Further Readings 70 References 70 Chapter 4 Working with Costs 73 Learning Objectives 73 Overview 73 Opportunity Costs 74 Identifying Costs 77 Micro-Costing and Gross Costing 80 Getting Cost Data 82 Using Diagnosis Codes 84 Adjusting Costs 86 Costs Associated with Pain and Suffering 95 Assessing the ‘‘Relevancy’’ of Cost Data 97 Other Cost Considerations 98 Summary 102 Further Readings 103 References103 Chapter 5 Probabilities and Decision Analysis Models 105 Learning Objectives 105 Overview 105 The Idea Behind Decision Analysis 105 Probabilities 109 Decision Analysis Models 114 Summary 131 Further Reading 132 References 132 Chapter 6 Calculating Life Expectancy 135 Learning Objectives 135 Overview 135 Hand-Calculating Years Gained 135 Calculating Life-Years Lost Using Markov Models 140 Summary 150 Further Readings 151 References 151 Chapter 7 Working with Health-Related Quality-of-Life Measures 153 Learning Objectives 153 Overview 153 Framework 154 Deriving HRQL Scores 158 Other Considerations and Reminders 168 Using Disability-Adjusted Life-Years 171 Summary 172 Further Readings 173 References 173 Chapter 8 Calculating QALYs 177 Learning Objectives 177 Overview 177 Using the Summation Method 178 Using the Life Table Method 180 More On Discounting 189 Issues with QALYs 191 Calculating Incremental Cost-Effectiveness 192 Disability-Adjusted Life-Year (DALY) 195 Summary 196 Further Readings 196 References 196 Chapter 9 Conducting a Sensitivity Analysis 199 Learning Objectives 199 Overview 199 Performing a Sensitivity Analysis 199 Sensitivity Analysis 201 One-Way Sensitivity Analysis 203 Two-Way Sensitivity Analysis 207 Tornado Diagram 208 Multiway Sensitivity Analysis 210 Summary 222 Further Readings 222 References 223 Chapter 10 Preparing Your Study for Publication 225 Learning Objectives 225 Overview 225 Content and Structure of Cost-Effectiveness Articles 225 Title and Abstract 230 Introduction 231 Methods 233 Results 235 Discussion 238 Other 238 Technical Appendix 239 Figures and Illustrations 240 Summary 240 Further Reading 241 References 241 Chapter 11 Basic Concepts in Epidemiology and Application to Cost-Effectiveness Analysis 243 Learning Objectives 243 Overview 243 Review of Incidence 244 Understanding Error 252 Managing Error in Cost-Effectiveness Analysis 255 Calculating Weighted Means 261 Evaluating Study Limitations 263 Summary 274 Further Readings 275 References 276 Chapter 12 Finding the Data You Need 279 Learning Objectives 279 Overview 279 Finding Data in the Medical Literature 279 Grading Published Data 281 Using Electronic Datasets 282 Data Extraction Tools 290 Using Unpublished Data 293 Using Expert Opinion 294 Organizing Your Data 295 Summary 295 Further Readings 296 References 296 Chapter 13 A Worked Example 299 Learning Objectives 299 Overview 299 Helping Students Learn 299 Laboratory Exercise One: Building a Markov Tree 300 Laboratory Exercise Two: Comparing Interventions 320 Laboratory Exercise Three: The Cost-Effectiveness of Health Insurance 333 Laboratory Exercise Four: Sensitivity Analysis 344 Summary 358 Appendix A Answer Key to Exercises 359 Appendix B Life Expectancy and Quality-Adjusted Life Expectancy Tables 375 Appendix C EQ-5D-5L Health Questionnaire (English Version for the United States) 379 Appendix D Diagnosis, Charges, Medicare Reimbursement, Average Length of Stay, and Cost-to-Charge Ratio by Diagnosis-Related Groups, 2011 383 Glossary 419 Index 431

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Book SynopsisNatural gas is the world's cleanest fossil fuel; it generates less air pollution and releases less CO2 per unit of useful energy than liquid fuels or coals. With its vast supplies of conventional resources and nonconventional stores, the extension of long-distance gas pipelines and the recent expansion of liquefied natural gas trade, a truly global market has been created for this clean fuel. Natural Gas: Fuel for the 21st Century discusses the place and prospects of natural gas in modern high-energy societies. Vaclav Smil presents a systematic survey of the qualities, origins, extraction, processing and transportation of natural gas, followed by a detailed appraisal of its many preferred, traditional and potential uses, and the recent emergence of the fuel as a globally traded commodity. The unfolding diversification of sources, particularly hydraulic fracturing, and the role of natural gas in national and global energy transitions are described. The book concludes wiTrade ReviewVaclav Smil receives 2015 OPEC Award for Research "In Natural Gas, Smil provides much valuable background on the relative amounts of carbon emissions produced by all of our major energy sources. He explains why natural gas is the best of the fossil fuels in terms of energy output relative to carbon emissions (while noting that leaks of natural gas – methane – could in fact outweigh the savings in carbon emissions)." (Resilience, April 2016)Table of ContentsPreface ix Acknowledgments xi 1 Valuable Resource with an Odd Name 1 1.1 Methane’s Advantages and Drawbacks 4 2 Origins and Distribution of Fossil Gases 13 2.1 Biogenic Hydrocarbons 14 2.2 Where to Find Natural Gas 19 2.3 Resources and the Progression of Reserves 27 3 Extraction, Processing, Transportation, and Sales 37 3.1 Exploration, Extraction, and Processing 40 3.1.1 Exploration and Drilling 41 3.1.2 Well Completion and Production 45 3.1.3 Natural Gas Processing 50 3.2 Pipelines and Storages 54 3.2.1 Modern Pipelines 56 3.2.2 Storing Natural Gas 62 3.3 Changing Production 65 4 Natural Gas as Fuel and Feedstock 71 4.1 Industrial Uses, Heating, Cooling, and Cooking 74 4.1.1 Industrial Uses of Natural Gas 75 4.1.2 Natural Gas for Space Heating and Cooling 77 4.1.3 Cooking with Natural Gas 79 4.1.4 Liquefied Petroleum Gas 80 4.2 Electricity Generation 81 4.2.1 Gas Turbines 82 4.2.2 CCGTs 85 4.3 Natural Gas as a Raw Material 88 4.3.1 Ammonia Synthesis 90 4.3.2 Plastics from Natural Gas 95 4.3.3 Gas‐to‐Liquid Conversions 98 5 Exports and Emergence of Global Trade 103 5.1 North American Natural Gas System 105 5.2 Eurasian Networks 109 5.3 Evolution of Lng Shipments 118 6 Diversification of Sources 129 6.1 Shale Gas 132 6.1.1 American Shale Gas Extraction 135 6.1.2 Shales outside the United States 140 6.2 CBM and Tight Gas 142 6.2.1 Tight Gas 144 6.3 Methane Hydrates 146 7 Natural Gas in Energy Transitions 151 7.1 Fuel Substitutions and Decarbonization of Energy Supply 155 7.2 Methane in Transportation 161 7.2.1 LNG 162 7.2.2 CNG 166 7.3 Natural Gas and the Environment 168 7.3.1 Methane Emissions from Gas Industry 169 7.3.2 Methane from Shale Gas 175 7.3.3 Water Use and Contamination 180 8 The Best Fuel for the Twenty‐First Century? 189 8.1 How Far Will Gas Go? 192 8.2 Shale Gas Prospects 199 8.3 Global LNG 208 8.4 Uncertain Futures 214 References 221 Index 245

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Book SynopsisAn accessible and engaging introduction to the big picture of UK and international economics Are you studying macroeconomics, but don''t know inflation from stagflation? Have no fear! This easy-to-understand guide, written specifically for the UK market, is packed with real-world examples and cases that easily illustrate the key concepts you''ll need to know to fully grasp macroeconomics and ace your exams. Taking a fun, step-by-step approach to the topic, this great guide provides an engaging introduction to macroeconomics and then delves into more specific topics, such as business cycles, inflation, unemployment, domestic output, monetary policy, and much more. When it comes to the interaction of politics, business decisions, consumer actions, and monetary policy, the study of economics is international in scope. That means you must understand not just the economies of nations, but also the interrelatedness of national economies throughout the world. This easy, acceTable of ContentsIntroduction 1 Part I: Getting Started with Macroeconomics 5 Chapter 1: Discovering Why Macroeconomics Is a Big Deal 7 Chapter 2: Looking at Key Questions and Concepts 21 Chapter 3: Curing a Sick Economy of Four Afflictions 35 Part II: Measuring the Things that Matter 47 Chapter 4: Totting up a Country’s Economic Activity: Gross Domestic Product 49 Chapter 5: Facing the Fact of Increasing Prices: Inflation 67 Chapter 6: Unemployment: Wasting Talent and Productivity 87 Part III: Building a Model of the Economy 105 Chapter 7: Working Out a Country’s Economic Demand 107 Chapter 8: Determining How Much Stuff an Economy Can Produce 125 Chapter 9: Using the AD–AS Model to Analyse Shocks to the System 139 Part IV: Examining Macroeconomic Policy 161 Chapter 10: Using Monetary Policy to Influence the Economy 163 Chapter 11: Fiscal Policy: Balancing the Books – Perhaps 183 Chapter 12: Seeking Low Unemployment and Low Inflation: The Phillips Curve 197 Chapter 13: Following Rules or Using Discretion: Two Approaches to Economic Policy 213 Part V: Understanding the Financial Crisis 227 Chapter 14: Considering Fundamental Weaknesses of the Financial System 229 Chapter 15: Getting Away with Excessive Risk‐Taking: Moral Hazard 245 Chapter 16: Considering the Lessons of the 2008 Financial Crisis 265 Part VI: The Part of Tens 283 Chapter 17: Getting to Know Ten Great Macroeconomists 285 Chapter 18: Ten Top Tips to Take Away 291 Index 299

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Book SynopsisCompare global experiences during the balance sheet recession and find out what is needed for a full recovery The Escape from Balance Sheet Recession and the QE Trap details the many hidden dangers remaining as the world slowly recovers from the balance sheet recession of 2008. Author and leading economist Richard Koo explains the unique political and economic pitfalls that stand in the way of recovery from this rare type of recession that was largely overlooked by economists. Koo anticipated the current predicament in the West long before others and issued warnings in his previous books: Balance Sheet Recession and The Holy Grail of Macroeconomics. This new book illustrates how history is repeating itself in Europe while the United States, which learnt from the Japanese experience, is doing better by avoiding the fiscal cliff. However, because of the liberal dosage of quantitative easing already implemented, the United States, the United Kingdom, and JaTrade ReviewPraise for The Escape from Balance Sheet Recession and the QE Trap "Richard Koo has been a pioneer in recasting macroeconomics for the current era of financial crisis and potential deflation. This book presents his latest thinking in a clear and powerful way. Agree or disagree his work deserves close study if the next decade in the industrial world is going to be better than the last."—Lawrence Summers, President Emeritus and Charles W. Eliot University Professor, Harvard University; former U.S. Secretary of the Treasury "This is an important, stimulating, exciting and timely book. Guided by the ideas in this book, growing numbers of experts are appreciating the parallels between the current world-wide crisis and the crisis Japan experienced 15 years ago. The basic insight – that in the presence of persistent liabilities, the private sector minimizes debt – is one that needs to be fully appreciated in order for appropriate policies to be devised. This is a must-read for all those seeking to respond to the current economic malaise."—Dennis J. Snower, President, Kiel Institute for the World Economy; Professor of Economics, Christian-Alberchts University, Kiel "Koo's The Escape from Balance Sheet Recession and the QE Trap provides the most insightful guide to current macroeconomic policy available today. Koo's concept of 'balance sheet recession' adds depth and detail to observations of the 'liquidity trap' and 'zero lower bound' of interest rates. He explains what needs to be done now and how long it could take. Everyone concerned with macroeconomic policy needs to read this analysis to learn how the world economy can be revived."—Peter Temin, Elisha Gray II Professor Emeritus of Economics, Massachusetts Institute of Technology "I have always liked the Richard Koo style – succinct theories, razor-sharp points, self-sustaining logic, and, more importantly, a set of workable solutions. It’s definitely a worthy read."—Gao Xiqing, Professor, School of Law, Tsinghua University; former Vice Chairman and President, China Investment Corporation "In the wake of the financial crisis of 2008, governments and financial institutions have instituted a wide range of changes in such areas as risk management, regulation, market organization, and fiscal and monetary policy. Unfortunately, however, these measures have suffered from a lack of a unified recognition of the fundamental problem. In a clear, engaging and penetrating way, Richard Koo has diagnosed the core nature of the challenge and the appropriate response. The Escape from Balance Sheet Recession and the QE Trap is an essential guide for anyone interested in the future of the global economy."—Jeffrey E. Garten, Juan Trippe professor of international trade and finance and former Dean, Yale School of Management; former Undersecretary of Commerce "When the history of this depression is written, policymakers who ignore Koo's finding will be judged harshly for imposing unnecessary suffering on their societies."—Richard Duncan, Author, The Dollar CrisisTable of ContentsForeword xix About the Author xxv Chapter 1 Balance Sheet Recession Theory—Basic Concepts 1 GDP and Inflation Fueled by Growth in Money Supply, Not Monetary Base 5 Japan Fell into Balance Sheet Recession in 1990s 10 Plunging Asset Prices Create Balance Sheet Problems for Businesses 12 Japanese Firms Rushed to Repair Balance Sheets by Paying Down Debt 13 “Correct” Private Sector Behavior Tipped Japan into Contractionary Equilibrium 14 Collapse of Japan’s Bubble Destroyed ¥1,500 Trillion in Wealth 16 Why Japanese GDP Did Not Fall after Bubble Burst 18 Fiscal Stimulus Saved Japan’s Economy 21 “Good” Fiscal Deficits Were Not Perceived as Such 23 Balance Sheet Recessions and the Limitations of Econometric Models 25 Fiscal Stimulus Works in Two Stages 28 FDR Made Same Mistake in 1937 28 Reactive Fiscal Stimulus Is Far Less Efficient 30 Fiscal Deficits Are Easily Financed during Balance Sheet Recessions 31 Self-Corrective Mechanism for Economies in Balance Sheet Recessions 33 Two Types of Fiscal Deficits Require Different Responses 34 Fiscal Deficits Must Be Viewed Relative to Private Savings 36 Consequences of Leaving Things Up to the Market in a Balance Sheet Recession 37 GFC Triggered by Insistence on Market Principles 40 Volcker Understood Systemic Crises 41 Little to Be Gained from Bashing Those Who Have Already Come to Their Senses 42 Recovery from Balance Sheet Recession Takes Time 43 Forward Guidance Important for Fiscal as Well as Monetary Policy 43 Fiscal Consolidation: Better Too Late Than Too Early 45 Three Points to Consider Regarding Costs for Future Generations 47 Japan Had a Shot at Full Recovery in 1996 . . . 49 Conflation of Balance Sheet and Structural Problems Extends Recession 50 Distinguishing Balance Sheet Recessions from Structural Problems and Financial Crises 53 Democracies Are Ill-Equipped for Dealing with Balance Sheet Recessions 55 Keynes Also Overlooked Private-Sector Debt Minimization 56 Those Who Prevent Crises Never Become Heroes 58 Democracy Plus Balance Sheet Recession Equals “Secular Stagnation” 59 Appendix to Chapter 1: Summary of Yin and Yang Phases of Economy 60 Chapter 2 Monetary Policy and the Quantitative Easing Trap 63 Monetary Policy Impotent without Demand for Funds 64 Mechanisms for Money Supply Growth 65 Government Borrowing Drove Money Supply Growth in Japan 67 Economics Dogged by Incorrect Analysis of Great Depression 68 Japanese Monetary Policy Has Relied on Fiscal Policy for Past 20 Years 72 Balance Sheet Recessions Triggered by Borrower-Side Problems, Financial Crises Triggered by Lender-Side Problems 74 Bernanke Himself Says QE2 Unlikely to Have Major Macroeconomic Benefits 75 Real Aim of QE2: Portfolio Rebalancing Effect 75 Can Higher Share Prices under QE2 Be Justified on DCF Basis? 77 QE2 a Big Gamble for Bernanke 77 QE Undermined U.S. Leadership in G20 78 QE with No Income Effect Harms Other Countries 79 Dollar-Buying Intervention by U.S. Authorities Would Have Produced Different Outcome 80 Inward Capital Controls Help Keep Bubbles Fueled by Hot Money in Check 80 QE Represents Government Intervention in Asset Markets 81 Operation Twist Lowered Long-Term Rates, but to No Effect 81 Operation Twist Provided Only Limited Economic Boost 83 Bernanke Admits the United States Faces Same Problems as Japan 84 Fed Overestimates Impact of Quantitative Easing 84 “Lower Long-Term Rates = Higher GDP” Formula Does Not Hold during Balance Sheet Recession 85 Fed Has Also Underestimated Costs of QE 85 Unorthodox Monetary Policy Distorts Signals from Bond Market 86 Needless QE Acts as Drag on Financial Institutions 87 Why Fed Embarked on QE3 Two Months before Presidential Election 88 Post-Bubble Wage Growth Nearly Identical in the United States and Japan 89 The “Inconvenient Truth” of the Real Cost of Quantitative Easing 89 BOJ’s First Round of QE Was Easy to Wind Down Because It Was Conducted in Money Market 91 Redemption of Central Bank Bond Holdings Will Not Reduce Commercial Banks’ Current Accounts 92 Government Issue of Refunding Bonds to Private Sector Would Absorb Excess Reserves 92 Redeeming Fed Bond Holdings Has Same Effect as Issuing Deficit Bonds 93 Strength of Private Loan Demand Different at Start and End of QE 94 Paying Interest on Excess Reserves Would Enable Rate Hikes . . . 94 But Cost Could Be Prohibitive 95 Cost of Winding Down QE Has Yet to Be Properly Analyzed 97 Debate over Winding Down QE Sparks “Bad” Rise in Rates 98 “QE Trap” Appears Increasingly Likely 98 Continued QE Trap More Likely Than Hyperinflation 101 BOJ Found Itself in Same Position in 2006 103 Fed Admits That Supply and Demand Matters, Too 103 Fed Changes Course Despite a 1.1 Percent Inflation Rate 104 Traditional Phillips Curve Relationship No Longer Holds 105 Upcoming Chapters in QE Saga 106 Capital Injection Could Also Be Threatened If Blame Shifts to Fed 106 Sales Should Start with Bonds Maturing Soon 107 Final Cost of QE Can Be Calculated Only at End of Fourth Chapter 108 Theoretical Debate on QE Has Focused Entirely on Benefits and Ignored Costs 108 Central Banks Should Establish a New Reaction Function to Drain Reserves 110 Emerging Markets Need Inward Capital Controls to Protect against QE 111 Japan Should Learn from Pioneers in QE Using Long-Term Bonds 112 Financial and Capital Markets during Balance Sheet Recessions 113 Balance Sheet Recession Brings Special Kind of Liquidity-Driven Market 115 Is Inflation of 1–2 Percent Too Low? 116 Does Inflation Improve People’s Standard of Living? 116 Absence of Inflation Concerns May Have Lifted Utility of Consumption in Japan 117 QE Should Not Be Pursued Any Further Given Difficulty of Winding It Down 118 QE a Problematic Byproduct of Balance Sheet Recessions 119 Chapter 3 The United States in Balance Sheet Recession 121 Rating Agencies Need to Be More Tightly Regulated 123 Why Was Lehman Allowed to Fail? 124 TARP Prevented Bank Failures but Also Created Turmoil 127 U.S. Authorities Changed Course with “Pretend and Extend” 129 Fiscal Stimulus Shifts from “Three Ts” to “Three Ss” 131 Obama Has Yet to Disclose the Name of the Disease 132 Bernanke’s “Fiscal Cliff” Warning Saved the U.S. Economy 134 Bernanke Declared Monetary Easing Could Not Offset Impact of Fiscal Cliff 136 Fall from Fiscal Cliff Triggered Japan’s Deflation 137 U.S. Households Still Repairing Balance Sheets 138 Nonfinancial Corporate Sector Faced Difficult Years in the Wake of GFC 140 U.S. Companies Hit Far Harder by GFC Than by Collapse of Internet Bubble 141 Can U.S. Corporate Sector Become Economic Engine? 141 Long-Term Rate “Conundrum” Kept Housing Bubble Alive 142 Post-2007 Fed in Similar Position to BOJ in 1990s 143 Flow-of-Funds Data Suffer from Poor Accuracy 143 Bad Data Were Good for Policy Debate 145 Estimated Correctly, Private Sector Financial Surplus Continues to Shrink 146 Recovery in U.S. Private Sector Demand for Funds May Outpace Japan 148 Housing Market Strength during the First Half of 2013 May Have Contained Temporary Factors 149 Fed’s Reputation Falls to Earth 150 Chapter 4 The Great Potential of Abenomics 153 BOJ Already Had a Massive QE Program in Place 155 Why Didn’t Japan’s Institutional Investors Follow Their Overseas Counterparts? 157 Yen Fell and Stocks Rose Because Japan’s Institutional Investors Stayed in Bond Market 158 Honeymoon Altered Japan’s Economic Landscape 159 Bond Market Reaction Ended Abenomics’s Honeymoon 160 Private Sector Continues to Save after One Year of Abenomics 161 Japan’s Growth over Last Year Attributable to Fiscal Policy 162 Can the Abe Administration Overcome the Trauma of Balance Sheet Recession? 164 The Trauma of the Balance Sheet Recession Will Be the Last Effect to Go 166 Focus of Structural Reforms Must Shift from Lenders to Borrowers 167 Is Japan’s Slump Due to Shrinking Population or Balance Sheet Problems? 169 Slump in Domestic Demand Was Due to Balance Sheet Recession, Not Decline in Working-Age Population 170 Personal Financial Assets Have Already Been Invested Somewhere 171 Corporate Debt Pay-Downs Weighed on Consumption and Investment 171 Real Bottleneck in Japan’s Economy: Lack of Loan Demand at Private Companies 172 Balance Sheet Recession Has Taught Japanese How to Be Frugal 173 Is Japan Really Closed to Immigration? 174 Japanese Economy Would Cease to Function without Foreigners 175 Agricultural Reforms a Major Step for LDP Government 176 Structural Reforms Are Microeconomic Policies That Take Years to Work 177 Scale of Structural Reform Is Also Important 177 We Should Not Expect More Good Fortune 178 Kuroda May Be Trying to Close Gap between Expectations and Reality … 180 BOJ and Government Must Stress That Inflation Overshoot Will Not Be Tolerated 182 BOJ Had Weapon to Prevent JGB Crash during Balance Sheet Recession 183 No One Has Criticized Japan for Currency Manipulation 184 Japan Supported Global Economy for Four Years after Lehman Collapse 185 Real Effective Exchange Rate Does Not Fully Express Japanese Firms’ Pain 187 Rising Fiscal Deficits Caused by Change in Corporate Behavior 188 How Should Japan’s Tax System Be Reformed? 190 Fiscal Stimulus Introduced to Offset Consumption Tax 191 Current Corporate Earnings Based on Massive Fiscal Deficits 192 Working Down Public Debt Will Require Bold Policies to Lift Japan’s Growth Rate 192 Incentives Needed to Restore Japan’s Economic Vitality 194 More Effective Land Utilization Could Propel Growth 194 Japan Needs Bold Tax Reforms Modeled on U.S. and Hong Kong Systems 195 Policies Need to Change Perceptions of Japan at Home and Abroad 196 Chapter 5 Euro Crisis—Facts and Resolution 199 Euro’s Adoption Lowered Interest Rates Sharply 200 Maastricht Treaty Acted as Constraint on Credit Risk 201 Greece Was Spoiled by Euro, and Germany Reacted Violently 203 Germans Believed Structural Reforms Required a Crisis 204 German Balance Sheet Recession Eight Years before GFC Started the Crisis 205 German IT Bubble Brought about Euro Crisis 209 ECB’s Rate Cuts Create Bubbles outside Germany 210 Misunderstandings Regarding Lack of Competitiveness in Southern Europe 213 Money Supply Growth Much Lower in Germany 214 German Reforms Responsible for Only Half of Competitive Gap 214 Germany Benefited Most from Euro 216 One More Mutual Dependency between Germany and Eurozone Periphery 217 Spain’s Vicious Balance Sheet Recession 219 Ireland’s Household Sector Forced to Pick Up Pieces after Massive Housing Bubble 220 Irish Businesses Remain Net Savers 222 Portugal’s Balance Sheet Recession Began Quite Recently 224 Italy Is in Same Position as Portugal 225 Why the Polarization of Eurozone Government Bond Yields? 227 Eurozone Allows Investors to Buy Government Bonds of Member Countries with No Currency Risk 229 Eurozone-Specific Fund Flows Amplify Economic Swings 230 Meaning of “Fiscal Space” Differs Inside and Outside Eurozone 231 Maastricht Treaty Is Defective and Should Be Revised Immediately 232 In Practice, Fiscal Stimulus Requires EU and ECB Approval 233 Ban on Buying Other Nations’ Debt Ideal Way to Stabilize Eurozone 234 Efficiency Gains from Single Currency Remain Intact 235 Different Risk Weights Should Be Applied to Domestic and Foreign Government Debt 237 Next-Best Alternative to Risk Weights Already in Place? 238 Separation of Sovereign Risk and Banking Risk a Rejection of self-Corrective Mechanism 238 Joint Issue of Eurobonds Would Only Solve Half of Eurozone’s Structural Defects 240 Draghi Unaware That There Are Two Kinds of Recessions and Fiscal Deficits 241 Outside of Greece, Capital Flight Is the Problem 243 Explaining Balance Sheet Recessions to the German Public 244 Even Germans Understand Need for Fiscal Stimulus If Properly Explained 245 Excessive Focus on Fiscal Deficits While Ignoring Growth in Private Savings 246 Lack of Private Loan Demand Biggest Problem for Germany 247 Germany Unlikely to Announce Stimulus Package 247 Disadvantages of Euro Exit for Greece 248 Argentina’s Experience Also Suggests Euro Exit Would Have Few Merits for Greece 249 Germany’s Competitive Gap with Other Countries Will Also Disappear in a Few Years 251 Draghi’s LTROs Prevented Collapse of Eurozone Financial System 252 “Grand Bargain” with ECB Is an Empty Promise 254 Double-Dip Recessions and the Eurozone’s Bad Loan Problem 255 EBA’s Lack of Understanding of Systemic Crises Leads to Rash Actions 256 Cypriot Bank Resolution Could Worsen Financial System Jitters 257 Vicious Cycle of Creating New Bubbles to Paper over Old Ones 258 EU Election Results the Result of Economic Policy Errors 259 European Policymakers Mistake Balance Sheet Problems for Structural Problems 260 Policymakers Need to Ask Why Eurosceptics Made Such Gains 262 Disappointment with Established Parties Led to Rise of Nazis and World War II 262 Continued Disregard for People’s Voice Puts Democracy in Jeopardy 263 U.S. Voters Had Policy Choices, Unlike Their European Counterparts 263 The Euro Can Be Saved with Two Repairs 264 Chapter 6 China’s Economic Challenges 267 China’s Local Governments Began Borrowing en Masse 268 Decoupling Would Not Have Been Possible in Ordinary Democracy 269 China’s Remaining Problems Include Overcapacity and Income Inequality 270 China Understands Political Ramifications of Inflation 270 China’s Shadow Banking Sector: Misunderstandings and Realities 272 Problem: Sharp Growth in Lending to Local Governments Post-Lehman 273 Decoupling of China and Developed Economies to Continue 274 Problems Facing China’s Economy 274 China Has Already Passed the Lewis Turning Point 276 Rapid Economic Growth Continues until Lewis Turning Point 277 U.S.-Led Free Trade Regime Enabled the Emergence of Asia 278 Economy Starts to Mature Only after Passing the Lewis Turning Point 279 Local and Global Lewis Turning Points and Inequality 280 China Increasingly Tolerant of RMB Appreciation as Transition to Consumption-Led Economy Proceeds 281 The West Is Conflating Problems of Trade Imbalance and Financial Crisis 282 Liberalized Financial Sector and Capital Flows Could Weaken RMB 283 China Could Fall into the “Middle-Income Trap” If It Neglects to Advance Its Industrial Base 284 Japan, Korea, and Taiwan Escaped from Middle-Income Trap 284 Labor Disputes Increase Sharply after the Lewis Turning Point Is Reached 287 The Dilemma of Patriotism with an External Enemy 289 Working-Age Population Peaked Just as the Lewis Turning Point Was Reached 290 Will China Grow Old before It Grows Rich? 291 The Next 15 to 20 Years Are Critical 292 Uncertainty Due to Corruption and Lack of Legal Infrastructure Must Be Removed . . . 293 Appealing to Patriotism without Creating External Enemies 294 China Could Become a World-Class Nation for the First Time in Two Centuries 295 Chinese Ambition and Industry Must Be Steered in Right Direction 296 Afterword 299 Bibliography 301 Index 305

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Book SynopsisSupercharge options analytics and hedging using the power of Python Derivatives Analytics with Python shows you how to implement market-consistent valuation and hedging approaches using advanced financial models, efficient numerical techniques, and the powerful capabilities of the Python programming language. This unique guide offers detailed explanations of all theory, methods, and processes, giving you the background and tools necessary to value stock index options from a sound foundation. You''ll find and use self-contained Python scripts and modules and learn how to apply Python to advanced data and derivatives analytics as you benefit from the 5,000+ lines of code that are provided to help you reproduce the results and graphics presented. Coverage includes market data analysis, risk-neutral valuation, Monte Carlo simulation, model calibration, valuation, and dynamic hedging, with models that exhibit stochastic volatility, jump components, stochastic short rates, Table of ContentsList of Tables xi List of Figures xiii Preface xvii Chapter 1 A Quick Tour 1 1.1 Market-Based Valuation 1 1.2 Structure of the Book 2 1.3 Why Python? 3 1.4 Further Reading 4 Part One The Market Chapter 2 What is Market-Based Valuation? 9 2.1 Options and their Value 9 2.2 Vanilla vs. Exotic Instruments 13 2.3 Risks Affecting Equity Derivatives 14 2.3.1 Market Risks 14 2.3.2 Other Risks 15 2.4 Hedging 16 2.5 Market-Based Valuation as a Process 17 Chapter 3 Market Stylized Facts 19 3.1 Introduction 19 3.2 Volatility, Correlation and Co. 19 3.3 Normal Returns as the Benchmark Case 21 3.4 Indices and Stocks 25 3.4.1 Stylized Facts 25 3.4.2 DAX Index Returns 26 3.5 Option Markets 30 3.5.1 Bid/Ask Spreads 31 3.5.2 Implied Volatility Surface 31 3.6 Short Rates 33 3.7 Conclusions 36 3.8 Python Scripts 37 3.8.1 GBM Analysis 37 3.8.2 DAX Analysis 40 3.8.3 BSM Implied Volatilities 41 3.8.4 EURO STOXX 50 Implied Volatilities 43 3.8.5 Euribor Analysis 45 Part Two Theoretical Valuation Chapter 4 Risk-Neutral Valuation 49 4.1 Introduction 49 4.2 Discrete-Time Uncertainty 50 4.3 Discrete Market Model 54 4.3.1 Primitives 54 4.3.2 Basic Definitions 55 4.4 Central Results in Discrete Time 57 4.5 Continuous-Time Case 61 4.6 Conclusions 66 4.7 Proofs 66 4.7.1 Proof of Lemma 1 66 4.7.2 Proof of Proposition 1 67 4.7.3 Proof of Theorem 1 68 Chapter 5 Complete Market Models 71 5.1 Introduction 71 5.2 Black-Scholes-Merton Model 72 5.2.1 Market Model 72 5.2.2 The Fundamental PDE 72 5.2.3 European Options 74 5.3 Greeks in the BSM Model 76 5.4 Cox-Ross-Rubinstein Model 81 5.5 Conclustions 84 5.6 Proofs and Python Scripts 84 5.6.1 Itô’s Lemma 84 5.6.2 Script for BSM Option Valuation 85 5.6.3 Script for BSM Call Greeks 88 5.6.4 Script for CRR Option Valuation 92 Chapter 6 Fourier-Based Option Pricing 95 6.1 Introduction 95 6.2 The Pricing Problem 96 6.3 Fourier Transforms 97 6.4 Fourier-Based Option Pricing 98 6.4.1 Lewis (2001) Approach 98 6.4.2 Carr-Madan (1999) Approach 101 6.5 Numerical Evaluation 103 6.5.1 Fourier Series 103 6.5.2 Fast Fourier Transform 105 6.6 Applications 107 6.6.1 Black-Scholes-Merton (1973) Model 107 6.6.2 Merton (1976) Model 108 6.6.3 Discrete Market Model 110 6.7 Conclusions 114 6.8 Python Scripts 114 6.8.1 BSM Call Valuation via Fourier Approach 114 6.8.2 Fourier Series 119 6.8.3 Roots of Unity 120 6.8.4 Convolution 121 6.8.5 Module with Parameters 122 6.8.6 Call Value by Convolution 123 6.8.7 Option Pricing by Convolution 123 6.8.8 Option Pricing by DFT 124 6.8.9 Speed Test of DFT 125 Chapter 7 Valuation of American Options by Simulation 127 7.1 Introduction 127 7.2 Financial Model 128 7.3 American Option Valuation 128 7.3.1 Problem Formulations 128 7.3.2 Valuation Algorithms 130 7.4 Numerical Results 132 7.4.1 American Put Option 132 7.4.2 American Short Condor Spread 135 7.5 Conclusions 136 7.6 Python Scripts 137 7.6.1 Binomial Valuation 137 7.6.2 Monte Carlo Valuation with LSM 139 7.6.3 Primal and Dual LSM Algorithms 140 Part Three Market-Based Valuation Chapter 8 A First Example of Market-Based Valuation 147 8.1 Introduction 147 8.2 Market Model 147 8.3 Valuation 148 8.4 Calibration 149 8.5 Simulation 149 8.6 Conclusions 155 8.7 Python Scripts 155 8.7.1 Valuation by Numerical Integration 155 8.7.2 Valuation by FFT 157 8.7.3 Calibration to Three Maturities 160 8.7.4 Calibration to Short Maturity 163 8.7.5 Valuation by MCS 165 Chapter 9 General Model Framework 169 9.1 Introduction 169 9.2 The Framework 169 9.3 Features of the Framework 170 9.4 Zero-Coupon Bond Valuation 172 9.5 European Option Valuation 173 9.5.1 PDE Approach 173 9.5.2 Transform Methods 175 9.5.3 Monte Carlo Simulation 176 9.6 Conclusions 177 9.7 Proofs and Python Scripts 177 9.7.1 Itô’s Lemma 177 9.7.2 Python Script for Bond Valuation 178 9.7.3 Python Script for European Call Valuation 180 Chapter 10 Monte Carlo Simulation 187 10.1 Introduction 187 10.2 Valuation of Zero-Coupon Bonds 188 10.3 Valuation of European Options 192 10.4 Valuation of American Options 196 10.4.1 Numerical Results 198 10.4.2 Higher Accuracy vs. Lower Speed 201 10.5 Conclusions 203 10.6 Python Scripts 204 10.6.1 General Zero-Coupon Bond Valuation 204 10.6.2 CIR85 Simulation and Valuation 205 10.6.3 Automated Valuation of European Options by Monte Carlo Simulation 209 10.6.4 Automated Valuation of American Put Options by Monte Carlo Simulation 215 Chapter 11 Model Calibration 223 11.1 Introduction 223 11.2 General Considerations 223 11.2.1 Why Calibration at All? 224 11.2.2 Which Role Do Different Model Components Play? 226 11.2.3 What Objective Function? 227 11.2.4 What Market Data? 228 11.2.5 What Optimization Algorithm? 229 11.3 Calibration of Short Rate Component 230 11.3.1 Theoretical Foundations 230 11.3.2 Calibration to Euribor Rates 231 11.4 Calibration of Equity Component 233 11.4.1 Valuation via Fourier Transform Method 235 11.4.2 Calibration to EURO STOXX 50 Option Quotes 236 11.4.3 Calibration of H93 Model 236 11.4.4 Calibration of Jump Component 237 11.4.5 Complete Calibration of BCC97 Model 239 11.4.6 Calibration to Implied Volatilities 240 11.5 Conclusions 243 11.6 Python Scripts for Cox-Ingersoll-Ross Model 243 11.6.1 Calibration of CIR85 243 11.6.2 Calibration of H93 Stochastic Volatility Model 248 11.6.3 Comparison of Implied Volatilities 251 11.6.4 Calibration of Jump-Diffusion Part of BCC97 252 11.6.5 Calibration of Complete Model of BCC97 256 11.6.6 Calibration of BCC97 Model to Implied Volatilities 258 Chapter 12 Simulation and Valuation in the General Model Framework 263 12.1 Introduction 263 12.2 Simulation of BCC97 Model 263 12.3 Valuation of Equity Options 266 12.3.1 European Options 266 12.3.2 American Options 268 12.4 Conclusions 268 12.5 Python Scripts 269 12.5.1 Simulating the BCC97 Model 269 12.5.2 Valuation of European Call Options by MCS 274 12.5.3 Valuation of American Call Options by MCS 275 Chapter 13 Dynamic Hedging 279 13.1 Introduction 279 13.2 Hedging Study for BSM Model 280 13.3 Hedging Study for BCC97 Model 285 13.4 Conclusions 289 13.5 Python Scripts 289 13.5.1 LSM Delta Hedging in BSM (Single Path) 289 13.5.2 LSM Delta Hedging in BSM (Multiple Paths) 293 13.5.3 LSM Algorithm for American Put in BCC97 295 13.5.4 LSM Delta Hedging in BCC97 (Single Path) 300 Chapter 14 Executive Summary 303 Appendix A Python in a Nutshell 305 A.1 Python Fundamentals 305 A.1.1 Installing Python Packages 305 A.1.2 First Steps with Python 306 A.1.3 Array Operations 310 A.1.4 Random Numbers 313 A.1.5 Plotting 314 A.2 European Option Pricing 316 A.2.1 Black-Scholes-Merton Approach 316 A.2.2 Cox-Ross-Rubinstein Approach 318 A.2.3 Monte Carlo Approach 323 A.3 Selected Financial Topics 325 A.3.1 Approximation 325 A.3.2 Optimization 328 A.3.3 Numerical Integration 329 A.4 Advanced Python Topics 330 A.4.1 Classes and Objects 330 A.4.2 Basic Input-Output Operations 332 A.4.3 Interacting with Spreadsheets 334 A.5 Rapid Financial Engineering 336 Bibliography 341 Index 347

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Book SynopsisTrade Review"The Discussion Book" offers new ways to engage people and energize groups; will get employees, students, colleagues, constituents, and community members to participate more fully in deliberative decision-making; encourage creativity and openness to new perspectives; increase collaboration and build cohesive teams; and keep groups focused on important topics and hard-to-address issues." (Reviewer's Bookwatch, May 2016)Table of ContentsPreface ix User Guide xiii Acknowledgments xix The Authors xxi Introduction 1 1 Circle of Voices 9 2 Chalk Talk 13 3 Circular Response 19 4 Newsprint Dialogue 25 5 Today’s Meet 31 6 Giving Appreciation: The Appreciative Pause–Sticky Note Plaudit 37 7 Rotating Stations 43 8 Snowballing 49 9 Conversational Moves 53 10 Critical Incident Questionnaire (CIQ) 59 11 Strategic Questioning 65 12 Open-ended Questions 71 13 Nominating Questions 77 14 If You Could Only Ask One Question 81 15 On-the-Spot Questions and Topics 87 16 What Do You Think? 93 17 Clearness Committee 97 18 Team Modeling 103 19 Question Brainstorm 107 20 Narrative Listening and Questioning 111 21 Participation Rubric 115 22 Critical Conversation Protocol 121 23 What Are You Hearing? 127 24 Understanding Check 131 25 Stand Where You Stand 135 26 Think-Pair-Share 139 27 Drawing Discussion 143 28 Musicalizing Discussion 149 29 Structured Silence 153 30 Writing Discussion 157 31 Quick Writes 161 32 Cocktail Party 165 33 Bohmian Dialogue 169 34 Methodological Belief 173 35 Justifiable Pressure 177 36 Hatful of Quotes 181 37 Quotes to Affirm and Challenge 185 38 Jigsaw 189 39 Titling the Text 193 40 Critical Debate 197 41 Single Word Sum-Ups 201 42 Setting Ground Rules 205 43 Canvassing for Common Ground 209 44 Dramatizing Discussion 215 45 Deliberative Polling 219 46 Participatory Decision Making 223 47 Mutual Invitation 229 48 The Three-Person Rule 233 49 Conversational Roles 237 50 Facilitator Summary 243 Bibliography 247 Index 249

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Book SynopsisMoney and Finance After the Crisis provides a critical multi-disciplinary perspective on the post-crisis financial world in all its complexity, dynamism and unpredictability. Contributions illuminate the diversity of ways in which money and finance continue to shape global political economy and society. A multidisciplinary collection of essays that study the geographies of money and finance that have unfolded in the wake of the financial crisis Contributions discuss a wide range of contemporary social formations, including the complexities of modern debt-driven financial markets Chapters critically explore proliferating forms and spaces of financial power, from the realms of orthodox finance capital to biodiversity conservation Contributions demonstrate the centrality of money and finance to contemporary capitalism and its political and cultural economies Table of ContentsSeries Editors’ Preface vii Notes on Contributors ix 1 Money and Finance After the Crisis: Taking Critical Stock 1Brett Christophers, Andrew Leyshon and Geoff Mann Part I Financial Imaginaries 41 2 From Time–Space Compression to Spatial Spreads: Situating Nationality in Global Financial Liquidity 43Dick Bryan, Michael Rafferty and Duncan Wigan 3 Financial Flows: Spatial Imaginaries of Speculative Circulations 69Paul Langley 4 Making Financial Instability Visible in Space as Well as Time: Towards a More Keynesian Geography 91Gary A. Dymski Part II Financial Practices 117 5 Banks in the Frontline: Assembling Space/Time in Financial Warfare 119Marieke de Goede 6 Undoing Apartheid? From Land Reform to Credit Reform in South Africa 145Deborah James Part III Financialization 169 7 Infrastructure’s Contradictions: How Private Finance is Reshaping Cities 171Phillip O’Neill 8 The Financialization of Nature Conservation? 191Jessica Dempsey 9 Financialization of Singaporean Banks and the Production of Variegated Financial Capitalism 217Karen P.Y. Lai and Joseph A. Daniels Index 245

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Book SynopsisAn introduction to the manufacturing industry Essential Manufacturing provides a comprehensive introduction to the wide breadth of the manufacturing industry. There is a need for all engineering and business students to understand the importance and context of the manufacturing industry.Table of ContentsPreface xv Part I Introduction 1 1 Introduction 3 1.1 Wealth and Prosperity 4 1.2 Manufacturing Industry 5 1.3 Manufacturing as a Stimulant 7 1.4 The Supply Chain 8 1.5 Conclusion 9 Review Questions 10 2 Manufacturing History 11 2.1 Toolmaking Humans 11 2.2 The New Stone Age 12 2.3 The Bronze Age 13 2.4 The Iron Age 14 2.5 The Industrial Revolution 16 2.6 The Twentieth Century 21 2.7 The Twenty-First Century 24 Review Questions 25 3 Typical Manufacturing Industries 27 3.1 Introduction 27 3.2 Aerospace Industry 29 3.3 Automotive Industry 30 3.4 Shipbuilding and Marine Engineering 31 3.5 Electronics and Electronic Products 32 3.6 Household Appliances 32 3.7 Pharmaceutical Industry 33 3.8 Food Processing 33 3.9 Beverage Industry 34 3.10 Clothing Industry 34 3.11 Producer Goods 35 3.12 Materials and Chemicals Production 35 Review Questions 36 4 Designing for Manufacture 37 4.1 Introduction 37 4.2 Computer Aided Design, Virtual Reality and Augmented Reality 37 4.3 Design for X 38 4.4 The Product Life Cycle 39 4.5 The Design Process 40 4.6 Identifying the Market Need 41 4.7 The Product Design Specification 41 4.8 Concept Design 43 4.9 Detail Design 43 4.10 Prototyping 44 4.11 Production 44 4.12 Contributors to the Design 44 4.13 Some Principles of Product Design 45 4.14 Standardisation and Modularisation 46 4.15 A Design for Manufacture Example 47 4.16 Conclusion 50 Review Questions 50 5 Manufacturing Concepts 53 5.1 The Manufacturing System 53 5.2 Lean Manufacturing and Added Value 55 5.3 Integrating the Effort 56 5.4 The Formal Organisation 60 5.5 Types of Manufacture 63 5.6 Types of Manufacturing Equipment 66 Review Questions 67 Part II Manufacturing Materials 69 6 Materials for Manufacture 71 6.1 Introduction 71 6.2 The Structure of Metals 72 6.3 Plastics 79 6.4 Ceramics 82 6.5 Composites 83 6.6 Properties and Testing of Materials 83 6.7 Conclusion 88 Review Questions 88 7 Materials Production 91 7.1 Introduction 91 7.2 Ferrous Metals Production 91 7.3 Non-Ferrous Metals Production 95 7.4 Forms of Material Supply 97 7.5 The Primary Production of Plastics 98 Review Questions 100 Part III Manufacturing Processes 101 8 Casting 103 8.1 Introduction 103 8.2 Ingot Casting 103 8.3 Continuous Casting 104 8.4 Sand Casting 105 8.5 Centrifugal Casting 107 8.6 Shell Moulding 107 8.7 Full Mould Process 108 8.8 Investment Casting 109 8.9 Die Casting 110 8.10 Defects in Castings 112 8.11 Cleaning of Castings 112 8.12 When to Use Casting 113 Review Questions 113 9 Cutting Processes 115 9.1 Introduction 115 9.2 Sawing and Filing 115 9.3 Basic Principles of Machining 116 9.4 Machine Tools 121 9.5 Other Cutting Processes 129 Review Questions 130 10 Deformation Processes 133 10.1 Introduction 133 10.2 Rolling 134 10.3 Forging 136 10.4 Extrusion 138 Review Questions 139 11 Press working 141 Review Questions 145 12 Plastics Processing 147 12.1 Introduction 147 12.2 Extrusion 147 12.3 Blow Moulding 148 12.4 Calendering 149 12.5 Vacuum Forming 149 12.6 The Blown Film Process 150 12.7 Injection Moulding 151 Review Questions 157 13 Additive Manufacturing Processes 159 13.1 Introduction 159 13.2 Advantages of Additive Manufacturing 159 13.3 Disadvantages of Additive Manufacturing 160 13.4 General Types 160 Review Questions 170 14 Miscellaneous Metal working Processes 171 14.1 Electro discharge Machining 171 14.2 Electrochemical Machining 172 14.3 Chemical Machining 172 14.4 Ultrasonic Machining 173 14.5 High Energy Rate Forming 173 14.6 Powdered Metal Processes 174 14.7 Pipe and Tube Manufacture 175 14.8 Metal Finishing Processes 176 Review Questions 178 15 Manufacturing Processes in the Electronics Industry 181 15.1 Introduction 181 15.2 Semiconductor Component Manufacture 182 15.3 Clean Rooms 186 15.4 Printed Circuit Board Manufacture 187 15.5 Conclusion 193 Review Questions 193 16 Assembly and Joining 195 16.1 Introduction 195 16.2 Mechanical Fastening 195 16.3 Soldering 197 16.4 Brazing 198 16.5 Welding 199 16.6 Adhesive Bonding 208 Review Questions 210 17 Material and Process Selection 211 Part IV Manufacturing Automation 215 18 Manufacturing Automation – Introduction 217 18.1 Types of Automation 217 18.2 The Advantages of Automation 218 18.3 Typical Examples of Manufacturing Automation 220 Review Questions 222 19 The Building Blocks of Automated Systems 223 19.1 Cams 223 19.2 Geneva Mechanism 223 19.3 Transfer Systems 224 19.4 Conveyors 225 19.5 Limit Switches 225 19.6 Fluid Power Components 226 19.7 Electric Motors for Actuation 227 19.8 Feedback Devices 229 19.9 The Vibratory Bowl Feeder 231 19.10 Programmable Logic Controllers (PLCs) 232 19.11 Control of Automated Machines 233 Review Questions 234 20 Reprogrammable Automation 235 20.1 Industrial Robots 235 20.2 Reprogrammable Equipment Precision 242 20.3 Computer Numerical Controlled (CNC) Machine Tools 243 20.4 Automated Guided Vehicles (AGVs) 243 20.5 Reprogrammable Automation and Industrial Robot Safety 247 Review Questions 250 21 Machine Vision 253 21.1 Areas of Application of Artificial Vision 253 21.2 Vision System Components 254 21.3 Lighting 259 21.4 Some Further Application Examples 261 21.5 Conclusion 262 Review Questions 262 Part V Manufacturing Operations Management 263 22 Production Planning 265 22.1 Introduction 265 22.2 Plant Location 265 22.3 Plant Layout 267 22.4 Project Planning 270 22.5 Process Planning 275 Review Questions 278 23 Production Control 281 23.1 Introduction 281 23.2 Elements of Production Control 282 23.3 Material Requirements Planning 285 23.4 Manufacturing Resource Planning 288 23.5 Enterprise Resource Planning 289 23.6 Recognising Constraints 290 23.7 Just in Time Manufacture 291 Review Questions 295 24 Work Study 297 24.1 Introduction 297 24.2 Method Study 299 24.3 Work Measurement 306 24.4 Work Study As a Service to Management 309 Review Questions 311 25 Manufacturing Economics 313 25.1 Introduction 313 25.2 Costs for Decision Making 315 25.3 Investment Appraisal 320 25.4 Cost Analysis and Control 323 25.5 Conclusion 325 Review Questions 325 Part VI Maintaining Manufacturing Quality 327 26 Quality Defined – Quality Management and Assurance 329 26.1 Defining Quality 329 26.2 Quality Management 329 26.3 Organisation for Quality 331 26.4 The Cost of Quality 335 26.5 Conclusion 338 Review Questions 339 27 Metrology and Statistical Quality Control 341 27.1 Introduction 341 27.2 Metrology 342 27.3 Factory and Workshop Metrology 345 27.4 Surface Texture and Measurement 347 27.5 Statistical Quality Control (SQC) 349 Review Questions 352 Part VII Human Factors in Manufacturing 355 28 Human Factors in Manufacturing 357 28.1 Introduction 357 28.2 Job Satisfaction 357 28.3 Health and Safety 358 28.4 Ergonomics 364 28.5 Conclusion 374 Review Questions 375 Part VIII Conclusion 377 29 Introduction 379 29.1 Additive Manufacturing 379 29.2 Augmented Reality (AR) and Virtual Reality (VR) 380 29.3 Immersive Telepresence 381 29.4 Communications Technologies and the IoT 381 29.5 Cloud Computing 382 29.6 Big Data Analytics 383 29.7 Conclusion 383 Appendix A: SI prefixes and multiplication factors 385 Index 387

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Book SynopsisReframe wealth management to achieve sustainable success in financial services You''ve Been Framed is a step-by-step guide for achieving ultimate profitability and sustainability for your financial advisory firm. Whether you''re a savvy entrepreneur ready to dominate your competitors, or a more experienced advisor moving toward selling your practice, this guide will help you proactively reframe your business. You''ll learn how to grow your pipeline of prospects, win the next generation of clients, and deepen your business so it can thrive without youleaving you free to pursue what matters to you. Build your business on a holistic foundation of wealth management and assemble the team that will take you to the top as you develop a whole new perspective from which to offer your services. Transform your role from directive advisor to trusted advocate. Completely shift the paradigm, and make yourself the de facto solution to your clients'' wealth management issues. WTable of ContentsForeword Mark C. Tibergien ix Acknowledgments xi Introduction 1 Part I You Gotta Believe 13 Chapter 1 You’ve Been Framed! 15 Chapter 2 What the Best in the Business Don’t Want You to Know: The Five Wealth Management Reframes 29 Chapter 3 Death of a Salesman/Saleswoman and Rise of the Wealth Advisor 51 Chapter 4 The Big, Fat Lie 69 Chapter 5 Lone Ranger to Leader™ 83 Part II Five Steps to Reframing Your Business 101 Chapter 6 Discovering Your Current Frame: The ClientWise Conversation™ 103 Chapter 7 Defining Your New Frame by Discovering Your Value 133 Chapter 8 Building Your New Frame 161 Part III Now What? 187 Chapter 9 Teaching Others How to Frame You: Renewing Relationships 189 Chapter 10 Sharing the Frame: It’s All About Advocacy 207 Conclusion Ten Signals of a Successful Reframe 239 Additional Resources 249 About the Author 253 Index 255

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Book SynopsisHelp groups deliver results with an updated approach to facilitation and consulting The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Trainers, and Coaches, Third Edition is a fundamental resource for consultants, facilitators, coaches, trainers, and anyone who helps groups realize their creative and problem-solving potential. This new edition includes updated content based on the latest research and revised models of group effectiveness and mutual learning. Roger M. Schwarz shows how to use the Skilled Facilitator approach to: boost improvement processes such as Six Sigma and Lean, create a psychologically safe learning environment for training, and help coaches work with teams and individuals in real-time. This edition features a new chapter that explains how to facilitate virtual teams using conferencing technology. Facilitation skills are essential in many kinds of work, and if you are looking to bring your skills up to date it is Table of ContentsPreface to the Third Edition xvii What The Skilled Facilitator is About xvii Who This Book is For xix How the Book is Organized xix Features of the Book xxii What’s Different in the Third Edition xxiii Part One The Foundation 1 1 The Skilled Facilitator Approach 3 The Need for Group Facilitation 3 Most People Who Need to Facilitate Aren’t Facilitators 3 Is This Book for You? 4 The Skilled Facilitator Approach 8 Experiencing the Skilled Facilitator Approach 10 Making the Skilled Facilitator Approach Your Own 11 Summary 12 2 The Facilitator and Other Facilitative Roles 13 Choosing a Facilitative Role 13 Basic and Developmental Types of Roles 23 Serving in Multiple Facilitative Roles 25 When It’s Appropriate to Leave the Role of Facilitator 25 The Group is Your Client 28 What is Your Responsibility for the Group’s Results? 29 Summary 33 3 How You Think is How You Facilitate: How Unilateral Control Undermines Your Ability to Help Groups 35 How You Think: Your Mindset as an Operating System 36 Two Mindsets: Unilateral Control and Mutual Learning 37 How You Think is Not How You Think You Think 37 The CIO Team Survey Feedback Case 38 The Unilateral Control Approach 41 Values of the Unilateral Control Mindset 41 Assumptions of the Unilateral Control Mindset 45 Unilateral Control Behaviors 46 Results of Unilateral Control 50 Give-Up-Control Approach 55 How Unilateral Control Reinforces Itself 55 How Did We Learn Unilateral Control? 56 Moving from Unilateral Control to Mutual Learning 57 Summary 58 4 Facilitating with the Mutual Learning Approach 59 The Mutual Learning Approach 59 Values of the Mutual Learning Mindset 61 Assumptions of the Mutual Learning Mindset 75 Mutual Learning Behaviors 77 Results of Mutual Learning 80 The Reinforcing Cycles of Mutual Learning 84 Are There Times When Unilateral Control is the Better Approach? 85 Summary 86 5 Eight Behaviors for Mutual Learning 87 Using the Eight Behaviors 87 Behavior 1: State Views and Ask Genuine Questions 89 Behavior 2: Share All Relevant Information 94 Behavior 3: Use Specific Examples and Agree on What Important Words Mean 97 Behavior 4: Explain Reasoning and Intent 99 Behavior 5: Focus on Interests, Not Positions 101 Behavior 6: Test Assumptions and Inferences 103 Behavior 7: Jointly Design Next Steps 114 Behavior 8: Discuss Undiscussable Issues 117 Learning to Use the Behaviors 119 Summary 120 6 Designing and Developing Effective Groups 121 How a Team Effectiveness Model Helps You and the Teams and Groups You Work With 122 The Difference between Teams and Groups—and Why It Matters 122 How Interdependence Affects Your Work with Teams and Groups 127 The Team Effectiveness Model 128 What’s Your Mindset as You Design? 132 Team Structure, Process, and Context 133 Team Structure 134 Team Process 139 Team Context 143 Interorganizational Teams and Groups 150 Helping Design or Redesign a Team or Group 150 Summary 153 Part Two Diagnosing and Intervening with Groups 155 7 Diagnosing and Intervening with Groups 157 What You Need to Diagnose 158 What You Need to Intervene 160 The Mutual Learning Cycle 160 Summary 163 8 How to Diagnose Groups 165 Step 1: Observe Behavior 165 Step 2: Make Meaning 171 Step 3: Choose Whether, Why, and How to Intervene 178 Challenges in Diagnosing Behavior and How to Manage Them 186 Summary 192 9 How to Intervene with Groups 193 Key Elements of the Intervention Steps 193 Using the Mutual Learning Cycle to Intervene: An Example 196 Step 4: Test Observations 198 Step 5: Test Meaning 200 Step 6: Jointly Design Next Steps 203 How to Move through the Intervention Steps 205 Choosing Your Words Carefully 209 Summary 212 10 Diagnosing and Intervening on the Mutual Learning Behaviors 213 How Mutual Learning Behaviors Differ from Many Ground Rules 213 Contracting to Intervene on Mutual Learning Behaviors 214 Intervening on the Mutual Learning Behaviors 218 Behavior 1: State Views and Ask Genuine Questions 220 Behavior 2: Share All Relevant Information 220 Behavior 3: Use Specific Examples and Agree on What Important Words Mean 221 Behavior 4: Explain Reasoning and Intent 222 Behavior 5: Focus on Interests, Not Positions 223 Behavior 6: Test Assumptions and Inferences 225 Behavior 7: Jointly Design Next Steps 227 Behavior 8: Discuss Undiscussable Issues 230 Summary 231 11 Using Mutual Learning to Improve Other Processes and Techniques 233 Using Mutual Learning to Diagnose and Intervene on Other Processes 233 Diagnosing and Intervening When Groups are Using a Process Ineffectively 235 Diagnosing and Intervening on Processes That are Incongruent with Mutual Learning 237 Diagnosing and Intervening on Processes That Espouse Mutual Learning: Lean and Other Continuous Improvement Approaches 244 Summary 246 12 Diagnosing and Intervening on Emotions—The Group’s and Yours 249 The Challenge 249 How People Generate Emotions 250 How Groups Express Emotions 252 Managing Your Own Emotions 254 Deciding How to Intervene 256 Intervening on Emotions 259 Helping People Express Emotions Effectively 259 Helping People Reduce Defensive Thinking 259 Helping the Group Express Positive Emotions 265 When People Get Angry with You 267 Learning from Your Experiences 267 Summary 268 Part Three Agreeing to Work Together 269 13 Contracting: Deciding Whether and How to Work with a Group 271 Why Contract? 272 Five Stages of Contracting 272 Stage 1: Making Initial Contact with a Primary Client Group Member 274 Stage 2: Planning the Facilitation 283 Stage 3: Reaching Agreement with the Entire Group 293 Stage 4: Conducting the Facilitation 295 Stage 5: Completing and Evaluating the Facilitation 295 Summary 297 14 Working with a Partner 299 Deciding Whether to Partner 299 Dividing and Coordinating the Labor 306 Allocating Roles within Your Division of Labor 308 Developing Healthy Boundaries between You and Your Partner 310 Debriefing with Your Partner 314 Summary 314 15 Serving in a Facilitative Role in Your Own Organization 317 Advantages and Disadvantages of the Internal Facilitative Role 317 How Your Internal Facilitative Role is Shaped 320 Shaping Your Facilitative Role 321 Changing Your Facilitative Role from the Outside In 329 Summary 330 Part Four Working with Technology 333 16 Using Virtual Meetings 335 Choosing Which Type of Virtual Meeting Technology to Use—If Any 336 The Challenges That Virtual Meetings Create 339 Designing and Facilitating Virtual Meetings to Meet These Challenges 341 Summary 345 Notes 347 Acknowledgments 361 About the Author 363 About Roger Schwarz & Associates’ Work with Clients 365 The Skilled Facilitator Intensive Workshop 367 Index 369

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Book SynopsisDIY Financial Advisor: A Simple Solution to Build and Protect Your WealthDIY Financial Advisor is a synopsis of our research findings developed while serving as a consultant and asset manager for family offices. By way of background, a family office is a company, or group of people, who manage the wealth a family has gained over generations. The term ''family office'' has an element of cachet, and even mystique, because it is usually associated with the mega-wealthy. However, practically speaking, virtually any family that manages its investmentsindependent of the size of the investment poolcould be considered a family office. The difference is mainly semantic. DIY Financial Advisoroutlines a step-by-step process through which investors can take control of their hard-earned wealth and manage their own family office. Our research indicates that what matters in investing are minimizing psychology traps and managing fees and taxes. These simple cTable of ContentsPreface xi Acknowledgments xiii PART ONE Why You Can Beat the Experts 1 CHAPTER 1 Are Experts Trying Too Hard? 3 Why Do We Rely on Experts? 6 What Are the Experts’ Incentives? 9 Are Experts Worthless? 11 The Expert’s Hypothesis 13 Summary 14 Notes 15 CHAPTER 2 Simple Models Typically Beat the Experts 17 The Evidence Shows… 20 A Study of All the Studies 21 What if Experts Have the Model? 23 But Investing Is Different, Right? 24 Why Experts Fail to Beat Models 26 Summary 28 Notes 29 CHAPTER 3 Experts Are Biased and Overconfident 31 The Biased Brain 33 Summary 47 Notes 48 CHAPTER 4 Experts Tell Us Stories, Not Facts 49 Story-Based Investing 52 Evidence-Based Investing 53 The Recap: Why Experts Fail 60 Why Not Use Models? 62 Summary 63 Notes 64 PART TWO How You Can Beat the Experts 67 CHAPTER 5 A Framework for Investment Decisions 69 Assessing an Advisor Is Difficult 71 The FACTS Framework 75 We’ve Got the FACTS: Now What? 86 Summary 90 Notes 90 CHAPTER 6 A Simple Asset Allocation Model That Works 91 Asset Allocation 95 A Simple Asset Allocation Model That Works 98 But Which Assets Do We Choose? 103 Summary 104 Notes 105 CHAPTER 7 A Simple Risk Management Model That Works 107 A Simple Risk Management Model That Works 109 How Does ROBUST Work? 113 Summary 121 Risk Management Research (For Geeks Only) 121 Notes 129 CHAPTER 8 Simple Security Selection Models That Work 133 Value Investing 134 Momentum Investing 140 A Simple Momentum Model That Works 146 Combining Value and Momentum 148 International Stocks 151 Get ‘Er Done 153 Summary 154 Notes 154 CHAPTER 9 The Do-It-Yourself (DIY) Solution 157 Exploring a Simple Equal-Weight Five Asset Class Model 159 Enhancing the Ivy 5 Concept 163 Finish Strong: The Ultimate DIY Solution 171 Get ‘Er Done 175 Notes 176 CHAPTER 10 Some Practical Advice 179 Three Reasons We Will Not Be a DIY Investor 180 Three Reasons You Might Fail 183 But Don’t Lose Hope! 185 Is DIY the Only Solution? 186 Notes 187 Appendix: Analysis Legend 189 About the Companion Website 191 About the Authors 193 Index 195

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Book SynopsisAttract the very best talent with a compelling employer brand! Employer Branding For Dummies is the clear, no-nonsense guide to attracting and retaining top talent.Table of ContentsIntroduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 3 Where to Go from Here 3 Part 1: Getting Started with Employer Branding 5 Chapter 1: Building a Strong Employer Brand 7 What Is Employer Branding? 8 Recognizing the benefits of employer branding 8 Stepping through the employer branding process/cycle 9 Laying the Foundation for Your Employer Brand 11 Aligning with business goals and objectives 11 Fitting in with your other brands 12 Rallying the troops (and leaders) 12 Taking an Honest Look at Your Employer Brand 13 Putting the Pieces in Place 14 Defining the give and get of the employment deal 15 Establishing employer brand guidelines 16 Giving your target talent a reason to tune in 17 Spreading the Word through Various Channels 19 Staying True to the Promise of Your Employer Brand 20 Monitoring Your Employer Branding Success 21 Chapter 2: Preparing for the Journey 23 Finding Your Fit within the Overall Company Strategy 24 Aligning with the corporate brand 25 Aligning with the customer brand 27 Supporting the business strategy 29 Getting the right talent onboard 29 Aligning with human resources 34 Building Your Business Case for Employer Branding 34 Considering cost-cutting benefits 35 Checking out possible performance benefits 36 Making Friends and Influencing People 38 Getting senior leadership onboard 38 Convincing marketing and communications to go along with the idea 39 Getting HR comfortable with the language and thinking of brand management 40 Chapter 3: Conducting an Employer Brand Health Check 41 Taking a Look in the Mirror 42 Finding out what you already know 42 Conducting employee surveys and focus groups 43 Taking a Look from the Outside In 47 Gauging employer brand awareness, consideration, and preference 47 Identifying your key talent competitors 49 Evaluating the strength of your organization’s employer brand image 50 Evaluating the factors that shape your organization’s brand image 53 Weighing Your Competition 54 Benchmarking your competitors’ media presence 55 Mapping your competitors’ brand positioning 56 Spotting generic plays and opportunities to be different 57 Part 2: Developing an Effective Employer Brand Strategy 61 Chapter 4: Defining Your Employer Value Proposition 63 Setting Your Sights on the Goal: A Sample Employer Value Proposition 64 Brainstorming to Generate Ideas and Content 66 Gathering the right people 67 Drawing insights from your data 67 Conducting a productive employer value proposition development workshop 69 Balancing Competing Perspectives 73 Clarifying the give and get of the employment deal 73 Weighing current strengths and future aspirations 74 Balancing global and local considerations 75 Differentiating Your Organization from the Competition 76 Choosing Your Core Positioning 77 Writing Your Employer Value Proposition 78 Sense Checking and Stress Testing 79 Identifying tangible claims and proof points 79 Field-testing your draft employer value proposition 80 Chapter 5: Building Your Employer Brand Framework 83 Aligning Your Employer Branding with Your Corporate and Customer Branding 84 Working with a monolithic brand 84 Navigating within a house of brands 86 Optimizing the parent-subsidiary house of brands framework 87 Creating a Visual Brand Identity with Impact 88 Developing Overarching Recruitment Campaigns 90 Setting campaign objectives 90 Writing a creative creative brief 91 Choosing the right creatives to work with 92 Testing Creative Solutions 95 Checking whether a creative solution works across different target groups 95 Choosing the best creative solutions 97 Chapter 6: Generating Engaging Content 101 Grasping the Need to Go Beyond Recruitment Advertising 102 Mastering the Principles of Content Marketing 103 Balancing immediate engagement with long-term brand building 104 Local engagement hooks 105 Exploring Different Ways to Pitch Your Story 105 Showcasing existing talent: Employee profiles and stories 106 Be bold: Cutting through the corporate speak 110 Delivering facts, figures, and infographics 112 Making the most of video 113 Gaming your system 114 Promoting Employee-Generated Content 114 Facilitating employee-generated content with the right technology 116 Developing policies to prevent misbehavior and mishaps 116 Managing Your Content 117 Assembling a content marketing and management team 117 Conducting a content audit 118 Tagging and categorizing content to facilitate indexing and raise its search engine ranking 119 Building a content marketing editorial calendar 119 Chapter 7: Rolling Out Your Employer Brand Strategy 121 Winning Internal Hearts and Minds 121 Briefing Managers before Engaging Employees 123 Briefing Key Management Stakeholders 124 Engaging leadership 124 Pitching your plan to the HR/talent community 125 Ensuring alignment with corporate communications and marketing 126 Briefing Your Recruitment Teams 127 Developing your employer brand toolkit 127 Creating content playbooks 128 Providing guidance on localization 129 Getting team managers onboard 130 Engaging Employees 132 Think: Taking a rational, measured approach 134 Feel: Nurturing emotional engagement 135 Do: Inspiring employee commitment and behavior change 136 Maintaining consistency and continuity 137 Part 3: Reaching Out through the Right Channels 139 Chapter 8: Constructing Your Recruitment Marketing Plan 141 Sizing Up Your Audience 142 Segmenting your audience 142 Prioritizing your audience segments 143 Creating talent personas 144 Evaluating Target Talent Media Preferences 146 Mapping out your media options 146 Reaching people on the move (mobile) 147 Connecting with active and passive job seekers 148 Setting Out Your Plan 149 Balancing inbound and outbound marketing activities 150 Putting a recruitment marketing system in place 151 Chapter 9: Creating a Winning Career Site 153 Making a Great First Impression 154 Checking off landing page essentials 154 Integrating with your social properties 155 Optimizing for mobile 157 Staying a step ahead of the Joneses 157 Delivering the Goods: Content 158 Aligning your website with your employer value proposition 159 Tailoring content to target groups 159 Writing effective job descriptions 160 Making it easy to apply 162 Personalizing your response letters 163 Creating Job Microsites 164 Chapter 10: Developing Your Talent Network 165 Leveraging the Networking Power of Current and Former Employees 166 Understanding why referrals make great hires 166 Setting up an employee referral program 167 Building an alumni talent network 171 Boosting Your Rejected Candidate Referral Rate 173 Creating Your Own Talent Communities 174 Chapter 11: Engaging Talent through Social Media 177 Getting Your Head in the Game 178 Where to show up: Choosing social channels 178 How to engage potential candidates 178 Laying the Groundwork 180 Choosing a social dashboard 180 Budgeting for ads and sponsored content 181 Making time for social media 181 Recruiting on LinkedIn 182 Building your Company and Career pages 182 Posting regular status updates 183 Measuring and optimizing engagement 183 Having employees update their profiles 184 Giving Job Seekers a Backstage Pass with Glassdoor 184 Making a Splash on Facebook 187 Creating a Facebook Page 187 Hosting Facebook Groups 189 Broadcasting via Facebook Live 189 Attracting Top Talent on Twitter 190 Picking up strategies by observing others 190 Using hashtags to source candidates 190 Engaging prospects 191 Getting your employees involved 192 Gauging your Twitter impact 192 Adapting to a New Model: Snapchat 192 Leveraging Video 193 Exploring ways to use video in recruitment marketing 194 Recognizing the importance of YouTube 194 Exploring Chat Platforms and Regional Channels 195 Building a Social Media Calendar 196 Chapter 12: Making the Most of Recruitment Advertising 199 Raising Your Employer Brand Profile in Search Engine Results 200 Using search engine optimization to improve your site’s search engine ranking 201 Gaining traction with search engine marketing 202 Sizing Up Paid Media Channels 203 Evaluating your potential media mix 204 Programmatic media buying 206 Getting the Best out of Job Boards 207 Adding a Personal Touch with Direct Engagement 208 Personalizing your message 208 Cutting through the spam 209 Chapter 13: Making a Splash on Campus 211 Marketing to College Students 212 Understanding the student/graduate mind-set 212 Attending to key touch points 213 Evaluating regional differences 215 Converting interns 215 Designing an attractive graduate program 216 Balancing targeting with diversity 217 Choosing Schools Wisely 218 Supporting College Career and Job Placement Services 219 Reaching Out to Less Prominent Institutions 220 Part 4: Delivering on Your Employer Brand Promises 223 Chapter 14: Shaping a Positive Brand Experience 225 Applying Customer Experience Thinking to HR Processes 226 Thinking differently about HR 226 Reviewing your current employment experience 227 Engaging in Touch-Point Planning 230 Conducting a touch-point review 230 Touch-point action planning 232 Designing signature experiences 233 Chapter 15: Making a Positive Impression on Candidates 237 Building Candidate-Friendly Application and Selection Processes 238 Designing a professional and courteous application and selection funnel 238 Tailoring your application, screening, and selection process to your EVP 242 Ensuring a Positive Brand Experience through Induction and Orientation 243 Focusing on the fundamentals 244 Preboarding new hires 246 Providing a warm welcome 247 Designing an extensive orientation process 248 Chapter 16: Engaging and Retaining Your Talent 249 Conducting Engagement Survey Action Planning 249 Considering the conventional approach to engagement action planning 250 Leading with your EVP 251 Leading from the top 254 Ongoing Engagement and Retention Processes 255 Conducting team briefings 255 Engaging in key people-management conversations 256 Identifying and responding to retention risks 257 Establishing an early-warning system 258 Maintaining Attraction and Engagement in the Midst of Organizational Change 260 Navigating a reorganization 260 Smoothing the transition during an acquisition 261 Rebranding a merger of equals 261 Part 5: Measuring the Success of Your Employer Branding Strategy 263 Chapter 17: Gauging Your Immediate Impact on Audience Engagement and Hiring 265 Linking Recruitment Marketing Activities to Objectives 266 Measuring the Effectiveness of Recruitment Advertising 267 Advertising costs 267 Audience exposure 268 Engagement 268 Source of application and source of hire 268 Analyzing the effectiveness of recruitment advertising 269 Measuring the Effectiveness of Social Campaigns 269 Social media costs 270 Audience exposure 270 Engagement 270 Source of application, source of hire, and source of influence 271 Using the results of your analysis to enhance your recruitment marketing 272 Measuring the Effectiveness of Career Site Content 272 Career site costs 273 Audience exposure 273 Engagement 274 Source of application and source of hire 274 Improving career site effectiveness through analysis 275 Measuring Referral Effectiveness 275 Referral costs 275 Audience exposure 276 Engagement 276 Source of application and source of hire 276 Improving referral effectiveness through analysis 277 Analyzing Your Overall Recruitment Marketing Strategy Success 277 Calculating cost-per-hire 278 Measuring success in terms of quality applicants and hires 279 Comparing your results to external benchmarks 280 Chapter 18: Monitoring and Maintaining Long-Term Impact on Employer Brand Value 281 Tracking Employer Brand Awareness and Reputation 282 Measuring improvements in brand awareness, consideration, and preference 282 Examining conversion ratios 285 Conducting employer brand image surveys 285 Drawing conclusions from external brand tracking 287 Tracking the Internal Impact of Your Employer Brand Strategy 289 Evaluating employee engagement 289 Tracking your employer brand experience 290 Evaluating the candidate experience 292 Assessing the onboarding experience 294 Evaluating employer branding’s impact on employee performance 294 Analyzing Your Employer Brand Index 296 Keeping Pace with Talent Market Trends 297 Part 6: The Part of Tens 301 Chapter 19: Ten Success Factors to Embrace 303 Getting Your Leadership Team’s Buy-In 303 Bridging the Gap between HR and Marketing 304 Sizing Up Your Company’s Talent Needs 305 Defining a Clear and Compelling Employer Value Proposition 305 Building Flexibility into the Framework 306 Getting Current Employees Onboard First 306 Making the Most of Social Media 307 Keeping an Eye on Your Competition 307 Getting into the Right Shape for Talent 308 Investing in Metrics 308 Chapter 20: Ten Common Mistakes to Avoid 311 Treating Employer Branding as a Project 311 Failing to Focus 312 Promising the Sun, the Moon, and the Stars 312 Playing It Too Safe: Corporate Bland or Industry Generic 313 Getting Obsessed with the Tagline 314 Over-Policing Your Local Teams 314 Underestimating the Resources Required to Create Quality Content 315 Forgetting to Connect Communication with Experience 315 Turning Off Your Brand Investment When the Going Gets Tough 316 Failing to Learn from Experience 317 Chapter 21: Ten Ways to Minimize Cost and Maximize Impact 319 Building More Talent Than You Buy 320 Maximizing Referrals 320 Hiring Above-Average Talent for an Average Wage 320 Targeting Efforts to Attract Fewer, But Higher-Quality Candidates 321 Focusing Your Creative Spend 321 Shifting from Paid to Owned and Earned Media 322 Localizing Content Creation 322 Encouraging Employee-Generated Content 323 Creating Your Own Talent Pools 323 Learning from Failure and Building on Success 324 Index 325

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Book SynopsisWith a focus on global trade, this book provides entrepreneurs and small-to mid-sized businesses with the information they need to begin exporting their products around the world-as well as importing goods to sell. It shows you how to follow guidelines for developing a successful business and marketing plan.Table of ContentsIntroduction 1 Part I: Getting Started with Import/Export 5 Chapter 1: Introducing Import/Export 7 Chapter 2: Figuring Out Your Role in the Import/Export Business 17 Chapter 3: Rules and Regulations to Consider Before You Get Started 31 Chapter 4: Organizing for Import and Export Operations 47 Part II: Selecting Products and Finding Suppliers 65 Chapter 5: Selecting the Right Products 67 Chapter 6: Connecting with Overseas Suppliers for Your Imports 73 Chapter 7: Everything You Need to Know about Alibaba.com 85 Chapter 8: Finding U.S Suppliers for Your Exports 93 Part III: Identifying Your Target Market and Finding Customers 103 Chapter 9: Looking at Marketing 105 Chapter 10: Researching Export Markets 129 Chapter 11: Researching Import Markets 139 Chapter 12: Making Export Contacts and Finding Customers 149 Chapter 13: Locating Customers for Your Imports 159 Part IV: Negotiating Around the World 167 Chapter 14: How Negotiations Work 169 Chapter 15: What Makes Global Negotiating Different 177 Chapter 16: Doing Business around the World 187 Part V: Completing the Transaction: International Trade Procedures and Regulations 217 Chapter 17: Making the Sale: Pricing, Quotes, and Shipping Terms 219 Chapter 18: Methods of Payment 227 Chapter 19: Packing and Shipping with the Right Documentation 249 Chapter 20: Getting Your Goods: Customs Requirements and the Entry Process 267 Part VI: The Part of Tens 289 Chapter 21: Ten Keys to Becoming a Successful Importer 291 Chapter 22: Ten Keys to Becoming a Successful Exporter 297 Part VII: Appendixes 303 Appendix A: Resources 305 Appendix B: Multilingual Cross‐Reference for International Shipping Terms 315 Appendix C: Online Resources 323 Index 329

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Book Synopsis

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Book SynopsisTake the risk out of financial risk management Written by bestselling author and past winner of the GARP Award's Risk Manager of the Year, Aaron Brown, Financial Risk Management For Dummies offers thorough and accessible guidance on successfully managing and controlling financial risk within your company.Trade ReviewAaron Brown has produced much more than a how-to manual. Few financial books provide so much solid instruction in as lively and provocative fashion. Financial Risk Management for Dummies ranks with the ten great books on risk.- Martin S. Fridson, CFA, chief investment officer at Lehmann, Livian, Fridson Advisors, LLC, New York CityTable of ContentsIntroduction 1 Part I: Getting Started with Risk Management 5 Chapter 1: Living with Risk.7 Chapter 2: Understanding Risk Models 23 Chapter 3: Taking Charge of Risk 41 Chapter 4: Managing Financial Risk 57 Chapter 5: Functions of a Financial Risk Manager 73 Part II: Measuring Financial Risk 85 Chapter 6: Valuing Risk.87 Chapter 7: Stress Testing for Success 109 Chapter 8: Speaking Greek 125 Chapter 9: Accounting for Extremes 145 Part III: Managing Financial Risk 163 Chapter 10: Setting Limits.165 Chapter 11: Stopping Losses 181 Chapter 12: Controlling Drawdowns 199 Chapter 13: Hedging Bets 215 Part IV: Working in Financial Institutions 237 Chapter 14: Trading Places 239 Chapter 15: Banking on Risk 249 Chapter 16: Managing Assets and Portfolios 261 Chapter 17: Insuring Risk 271 Part V: Communicating Risk 283 Chapter 18: Reporting Risk 285 Chapter 19: Regulating Finance 299 Part VI: The Part of Tens 317 Chapter 20: Ten One-Minute Risk Management Tips 319 Chapter 21: Ten Days that Shook the (Financial) World 327 Chapter 22: Ten Great Risk Managers in History 341 Chapter 23: Ten Great Risk Books 349 Index 355

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Book SynopsisThis student version of the popular bestseller, Life Cycle Assessment Handbook, is not a watered-down version of the original, but retains all of the important information and valuable lessons provided in the first book, along with helpful problems and solutions for the student learning about Life Cycle Assessment (LCA). As the last several decades have seen a dramatic rise in the application of LCA in decision making, the interest in the life cycle concept as an environmental management and sustainability tool continues to grow. The LCA Student Handbook offers a look at the role that life cycle information, in the hands of companies, governments and consumers, may have in improving the environmental performance of products and technologies. It concisely and clearly presents the various aspects of LCA in order to help the reader better understand the subject. The international success of the sustainability paradigm needs the participation of many stakeholders, including citizens,Table of ContentsPreface ix 1 Introduction to Life Cycle Assessment 1 References from the LCA Handbook 1 Aims of the Chapter 2 1.1 Purpose of the Student Handbook 2 1.2 Why LCA? 2 1.3 Evolution of Environmental toward Life Cycle Thinking 2 1.4 Examples of Environmental Impact Trade-Offs 7 1.5 LCA Methodology 11 1.6 Maintaining Transparency (Openness) 15 1.7 Conclusions 16 References 16 Chapter 1 Exercises 18 2 Goal and Scope Definition in Life Cycle Assessment 19 References from the LCA Handbook 19 Aims of the Chapter 20 2.1 Introduction 20 2.2 Components of a Well-Defined Study 22 2.2.1 System Function 23 2.2.2 Functional Unit 23 2.2.3 Defining the System Boundaries (Scoping) 28 2.2.4 Co-Product Allocation 29 2.2.5 Impact Assessment 29 2.3 Consequential LCA 30 2.4 Carbon Footprint versus LCA 30 2.5 Creating a Goal Statement 31 2.6 Preparing a Goal and Scope Document 34 References 35 Appendix: Hypothetical Example of a Comparative, Attributional Life Cycle Assessment to Support Government Decision Making 36 Chapter 2 Exercises 56 3 Life Cycle Inventory 61 References from the LCA Handbook 61 Aims of the Chapter 62 3.1 Introduction 62 3.2 Modeling Inputs and Outputs 63 3.3 Methodology Issues 64 3.3.1 Cut-Off Rules 64 3.3.2 Co-Product Allocation 66 3.3.3 Postconsumer Recycling 68 3.3.4 Converting Scrap 71 3.3.5 Water Use 72 3.3.6 Carbon Tracking Considerations 73 3.4 Data Uncertainty and Sensitivity Analysis 74 3.5 Databases and Data Sources 75 3.5.1 Private Industrial Data 77 3.5.2 Public Industrial Data 79 3.5.3 Dedicated LCI databases 79 3.5.4 Non-LCI Data 80 3.6 Collecting LCI Data 86 3.7 Reporting Life Cycle Inventory 86 3.8 Life Cycle Inventory Data Quality 89 3.9 Economic Input/Output (EIO) Data 92 3.10 Consequential LCA 93 3.11 LCA Software 94 3.11.1 Characteristics of LCA Software Systems 95 3.11.2 Web Tools versus Desktop Tools 95 3.11.3 Commercial Tools versus Freeware 110 3.11.4 Open Source versus Closed Source 111 3.11.5 General LCA Tools versus Specialized Tools versus Add-Ons 112 3.11.6 Two Basic LCA Software User Types and Their Needs 113 3.11.7 The LCA Software Market 114 3.11.8 The Main LCA Software Systems 115 References 117 Chapter 3 Exercises 136 4 Life Cycle Impact Assessment 137 References from the LCA Handbook 137 Aims of the Chapter 138 4.1 Introduction 138 4.2 Choice of Impact Models and Categories 142 4.3 Current LCIA Approaches 143 4.3.1 Stratospheric Ozone Depletion 144 4.3.2 Global Warming Potential 145 4.3.3 Nonrenewable Resource Depletion Potential 147 4.3.4 Acidification Potential 149 4.3.5 Eutrophication Potential 150 4.3.6 Energy 151 4.4 The Agri-Food Sector 152 4.4.1 Land Use 152 4.4.2 Water Use 154 LCIA Models and Tools 158 References 159 Chapter 4 Exercises 205 5 Normalization, Grouping and Weighting in Life Cycle Assessment 207 References from the LCA Handbook 207 Aims of the chapter 208 5.1 Introduction 208 5.2 Current Practice of Normalization and Weighting in LCIA 210 5.3 Principles of External Normalization 211 5.4 Issues with External Normalization 212 5.5 Inherent Data Gaps 212 5.6 Masking Salient Aspects 212 5.7 Compensation 214 5.8 Spatial Boundaries and Time Frames 214 5.9 Divergence in Databases 214 5.10 Principles of Internal Normalization 215 5.11 Compensatory Methods 215 5.12 Partially Compensatory Methods 216 5.13 Weighting 217 5.14 Multi-Criteria Decision Making 219 References 220 Appendix: TRACI 2.1 Normalization Factors 222 6 Life Cycle Assessment: Interpretation and Reporting 225 References from the LCA Handbook 225 Aims of the Chapter 226 6.1 Introduction 226 6.2 LCA Interpretation according to ISO 228 6.3 Uncertainty and Sensitivity Analysis 230 6.3.1 Uncertainty Analysis 230 6.3.2 Uncertainty in Impact Models 230 6.3.3 Sensitivity Analysis 231 A SIMPLE BUT NON-LINEAR SYSTEM 232 6.3.4 Monte Carlo Simulation 233 6.4 Contribution Analysis 234 6.5 Presenting LCIA Results 236 6.6 Preparing the Final Report 236 6.7 The Review Process 241 6.7.1 ISO-Defined LCA Review 241 6.7.2 Conduct of an LCA Review 242 6.7.3 Review of Inventory Data 243 6.7.4 Timing the Review 243 6.8 Product Category Rules and Environmental Product Declarations 244 6.8.1 Type III Environmental Product Declarations 245 6.8.2 An EPD is a Document 245 6.8.3 An EPD is Primarily Based on LCA 246 6.8.4 An EPD is Developed by Following a “Product Category Rule” 246 6.8.5 An EPD can contain other Relevant Information beyond the LCA 246 6.8.6 Further Information on EPDs and PCRs 247 References 247 Chapter 6 Exercises 249 7 Life Cycle Sustainability Assessment 253 References from the LCA Handbook 253 Aims of the Chapter 253 7.1 Introduction 254 7.2 Life Cycle Assessment and Sustainability 255 7.3 A Framework for LCSA 258 7.3.1 Broadening of the Object of Analysis 260 7.3.2 Broadening of the Spectrum of Indicators 261 7.3.3 Deepening 264 7.4 Social Responsibility 266 7.4.1 The Social LCA Framework 267 7.4.2 Iterative process of Social Life Cycle Assessment 268 7.4.3 SLCA and other Key Social Responsibility References and Instruments 275 7.5 Research Needs for LCSA Methodology 279 References 281 Chapter 7 Exercises 286 8 Resources for Conducting Life Cycle Assessment 287 Books 287 Organizations 288 LCA Centers and Societies 292 Glossary 297

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Book Synopsis2nd Ed. In todays time-pressured and cost-conscious global business environment, reliable project planning and competent delivery are more important than ever. Luckily, this approachable and on-the-go guide shows you what works and what doesnt, taking the guesswork out of project management and arming with the tools you need to succeed.

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Book SynopsisThe practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada''s top communications pioneers, this book examines the complex forces influencing the rise of empowered and demanding customers and outlines a framework that helps marketers exploit these forces to engage them. You''ll find actionable advice to help you pull together these seemingly independent elements to create a customer-centric business model that is ideally positioned to take on the dynamic requirements of today''s marketing environment, and learn the strategic rules that CMOs can use to model their organizations to win. Valuable insights on customer experience, innovation, content, social media, and operating strategies will help you formulate a workable plan, and when combined with the practical guidance and expert advice, enable you to put your plan intTable of ContentsPrelude ix Introduction The Shoemaker’s Story xi Chapter 1 The Age of the Customer 1 Chapter 2 Carpe Diem 11 Chapter 3 Customer Relationships Have Changed 25 Chapter 4 From Funnel to the Journey 45 Chapter 5 Brands Will Never Be the Same 57 Chapter 6 Customer Experience Strategy 71 Chapter 7 Building Relationships with the Advocate/Sharecaster 85 Chapter 8 Innovation in Demanding Times 117 Chapter 9 The New Agency 131 Concluding Thoughts 143 Notes 147 Index 151

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Book SynopsisGuide your sales force to its fullest potential With a proven sales management and execution process, Sales Management For Dummies aids organizations and individuals in reaching the highest levels of success. Although selling products or services is a central part of any sales job, there's much more to it.Table of ContentsIntroduction 1 Part I: Welcome to the World of Sales Management 7 Chapter 1: You’re a Sales Manager — Now What? 9 Chapter 2: So You Got the Job, Now What Do You Do? 19 Chapter 3: Establishing Good Working Relationships across Departments 41 Part II: Building the Team 59 Chapter 4: Who’s On First: Building Your Best Team 61 Chapter 5: Adding New Players to the Team 77 Chapter 6: Hiring and Onboarding New Staff 87 Chapter 7: Defining Your Sales Process and Training Your Team 105 Part III: Training and Development 129 Chapter 8: Defining Your Expectations 131 Chapter 9: Ongoing Training and Helping Your Salespeople Grow 147 Chapter 10: Creating and Running an Effective Sales Meeting 167 Part IV: Sales Meetings and Key Performance Indicators 187 Chapter 11: Measuring What Matters: Key Performance Indicators 189 Chapter 12: Assessing Performance: Keeping Score and Celebrating Wins 209 Chapter 13: Addressing Poor Performance: Counseling and Critiquing Effectively 227 Part V: Now You’re Managing 241 Chapter 14: Inspiring Your Superstars: Managing Your Best People 243 Chapter 15: Making Cuts: When It’s Time to Let Someone Go 261 Chapter 16: Managing for the Future: Developing Careers of Future Leaders 279 Part VI: The Part of Tens 297 Chapter 17: Ten Traits of a Successful Sales Manager 299 Chapter 18: Ten Things that Destroy Your Credibility 305 Chapter 19: Ten Signs of a Struggling Salesperson 311 Chapter 20: Top Ten Apps for a Busy Manager 317 Index 323

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Book SynopsisAn essential guide to bringing lean to your business and your life The Lean Book of Leanprovides a succinct overview of the concepts of Lean, explains them in everyday terms, and shows how the general principles can be applied in any business or personal situation. Disengaging the concept of Lean from any particular industry or sector, this book brings Lean out of the factory to help you apply it anywhere, anytime. You''ll learn the major points and ideas along with practical tips and hints, and find additional insight in the illustrative examples. Lean is all about achieving the desired outcome with the minimum amount of fuss and effort, and this book practises what it preaches concise enough to be read in a couple of sittings, it nonetheless delivers a wealth of information distilled into the essential bits you need to know. The Lean Book of Lean discards unnecessary specialisation and minute detail, and gets to the point quickly, so you can get started riTable of ContentsAcknowledgements xi Preface xiii 1 Introduction to Lean 1 The definition of Lean 1 Lean – the natural order of living 3 The shopping trip 3 2 The Core Lean Principles 7 Be customer demand-driven 8 Maximise flow 11 Identify and eliminate waste 13 Declare war on variation 16 Organise your people around outcomes you want 19 Equip your people with the right skills 21 Clear and simple measures and controls 22 Defining your “Ideal State” 24 In conclusion 25 3 More About Flow 27 Know your limitations (aka constraints) 28 Take good care of your constraint 31 Feed meeeeeee!!! 31 Keeping going 33 The Whack-a-Mole game of constraints 34 The dish of the day is ... 35 And our latest offering is ... 35 Entropy 36 Continuous improvement 36 And the moral of all this ... 38 Some everyday examples of flow – or the lack of it! 38 Traffic lights vs. roundabouts 39 The DIY enthusiast 41 The airport check-in 44 In conclusion 46 4 Lean Enterprise vs. Lean Manufacturing 47 Planning vs. execution 48 Priorities and decisions 54 Supplier relationships 56 What can we now provide? 57 Getting the best deal 58 Support functions 59 Finance 60 Engineering 61 HR 62 In conclusion 62 5 Organising for Lean 65 Turning tradition upside down 65 Getting ahead in a PCO 70 The football team 73 Theory vs. reality 74 The unfortunate but inevitable consequences 75 In conclusion 76 6 Measuring the Right Stuff and Metrics 79 What’s important? 81 Individual performance vs. team outcomes 85 The balanced scorecard 88 Controls 89 Decision trees 92 In conclusion 98 7 Lean vs. Six Sigma 99 Basis for change 100 Incremental vs. transformational 101 What comes first, Lean or Six Sigma? 103 In conclusion 104 8 The Lean Mindset 107 It’s not just about what you know 107 Lean critical mass 108 Lean leadership 111 Discipline 113 Leadership vs. management 113 Knowing the difference between accountability and responsibility 114 Consistency 114 Engagement 114 Asking the right questions 115 Process thinking 115 Transparency and visibility 116 Certification? 117 5S as a foundation for Lean 119 In conclusion 120 9 The Dreaded Business Case! 121 Business case, benefits case, case for action, best guess, what? 121 The financial justification 122 The kick in the backside 124 The motivational speech 125 Is it worth talking about? 125 Getting management bought in 125 Some business case bear traps 126 The devil’s in the detail 127 Fit for purpose 128 Where are the big fish hiding? 130 The cherry picker 130 In conclusion 131 10 Keys to Success and Sustainability 133 Top reasons for failure 133 How to avoid them 136 Buy-in at all levels 136 Get the fundamentals in place 140 Working on the right stuff 141 Life doesn’t stand still 144 In conclusion 145 11 A Few Key Tools 147 Diagnostic tools 147 5 Whys 148 Value stream mapping 148 Root cause analysis 154 Voice of the Customer 158 Implementation tools 160 Standardisation 160 “IS–IS NOT” thinking 166 Good day vs. bad day 168 Kaizen Events 170 If you don’t have rhythm, you can’t dance! 175 How it works 176 In conclusion 181 12 A Few Words On Technology 183 What’s good, what’s not 184 Closing the gaps 185 In conclusion 190 13 Getting Help 193 We are not alone 193 Partnering with other companies 194 Best practice reference visits 195 Forums, blogs and social media 198 Institutions 199 Don’t try this at home! 200 Reasons to hire and not to hire a consultant 201 Getting the right help 204 In conclusion 207 14 Results, What to Expect and What is Possible 209 Financial benefits 210 Revenue enhancement 210 Cost reduction 211 Cash flow 213 Non-financial benefits 214 Safety 214 Job satisfaction 214 Environment 216 Avoidance of whatever 216 So what’s in it for me? 217 In conclusion 218 15 In Conclusion 221 Appendix – Glossary 223 Afterword 245 Index 247

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Book SynopsisGain a deeper understanding of the issues surrounding financial risk and regulation Foundations of Financial Riskdetails the various risks, regulations, and supervisory requirements institutions face in today''s economic and regulatory environment. Written by the experts at the Global Association of Risk Professionals (GARP), this book represents an update to GARP''s original publication, Foundations of Banking Risk. You''ll learn the terminology and basic concepts surrounding global financial risk and regulation, and develop an understanding of the methods used to measure and manage market, credit, and operational risk. Coverage includes traded market risk and regulation, treasury risk and regulation, and much more, including brand new coverage of risk management for insurance companies. Clear explanations, focused discussion, and comprehensive relevancy make this book an ideal resource for an introduction to risk management. The textbook provides an undTable of ContentsPreface xv Acknowledgments xxiii Introduction xxv Chapter 1 Functions and Forms of Banking 1 1.1 Banks and Banking 2 1.1.1 Core Bank Services 2 1.1.2 Banks in the Economy 4 1.1.3 Money Creation 5 1.1.4 Payment Services 8 1.1.5 Other Banking Services 8 1.2 Different Bank Types 10 1.2.1 Retail Banks 10 1.2.2 Wholesale Banks 11 1.2.3 Bank Holding Companies 12 1.2.4 Cooperative Banks 13 1.2.5 Credit Unions 14 1.2.6 Micro-finance Institutions 14 1.2.7 Central Banks 15 1.3 Banking Risks 16 1.3.1 Credit Risk 18 1.3.2 Market Risk 19 1.3.3 Operational Risk 23 1.3.4 Liquidity Risk 24 1.3.5 Systemic Risk 24 1.3.6 Other Risks That Banks Face 25 1.4 Forces Shaping the Banking Industry 27 Chapter 2 Managing Banks 31 2.1 Balance Sheet and Income Statement 32 2.1.1 Bank Assets 32 2.1.2 Bank Liabilities 34 2.1.3 Equity 35 2.1.4 Income Statement 36 2.1.5 The Role of Bank’s Equity 39 2.2 Loan Losses 43 2.2.1 Valuing Assets in the Trading Book 44 2.2.2 Value of Assets in the Banking Book, Performing Loans 45 2.2.3 Value of Assets in the Banking Book, Non-performing Loans 46 2.2.4 Provision for Loan Losses and Loan Loss Reserves 48 2.2.5 Loan Loss Reserves and Loan Losses 49 2.3 Asset and Liability Management 54 2.3.1 Interest Rate Risk 54 2.3.2 Liquidity Risk 56 2.3.3 Liquidity Standards in Basel III 60 2.4 Corporate Governance 61 2.4.1 Corporate Governance Structures 61 2.4.2 Corporate Governance Techniques 64 2.4.3 Senior Management and Corporate Strategies 65 2.4.4 Values and Culture 65 2.4.5 Financial Incentives 66 2.4.6 Internal and External Auditors 66 2.4.7 Transparency 66 Chapter 3 Banking Regulation 69 3.1 The Evolution of Risk Regulation in Banking 70 3.1.1 Why Banks Are Special and Need to Be Regulated 71 3.1.2 Liquidity Crises and Bank Runs 71 3.1.3 Bank Panics 73 3.2 Foundations of Bank Regulation 76 3.2.1 Regulatory Objectives 77 3.2.2 The Regulatory Process 77 3.2.3 Stabilization: The Lender of Last Resort 78 3.3 International Regulation of Bank Risks 80 3.3.1 Bank for International Settlements 80 3.3.2 The Basel Committee 82 3.3.3 The Basel I Accord 83 3.3.4 The Market Risk Amendment 86 3.3.5 Weaknesses of Bank Capital Requirements in Basel I Accord 87 3.3.6 The Basel II Accord 88 3.3.7 Adopting Basel II 90 3.3.8 Limitations of Basel II 91 3.3.9 The Basel III Accord 92 3.4 Deposit Insurance 93 3.4.1 Deposit Insurance Coverage 94 3.4.2 Deposit Insurance Around the World 95 Chapter 4 Credit Risk 97 4.1 Introduction to Credit Risk 98 4.2 Lenders 100 4.2.1 Investment Banks 101 4.3 Borrowers 101 4.3.1 Retail Borrowers 101 4.3.2 Corporate Borrowers 102 4.3.3 Sovereign Borrowers 105 4.3.4 Public Borrowers 105 4.4 Characteristics of Credit Products 105 4.4.1 Maturity 106 4.4.2 Commitment Specification 108 4.4.3 Loan Purpose 110 4.4.4 Repayment Source 110 4.4.5 Collateral Requirements 111 4.4.6 Covenant Requirements 113 4.4.7 Loan Repayment 114 4.5 Types of Credit Products 116 4.5.1 Agricultural Loans 116 4.5.2 Asset-Based or Secured Lending 117 4.5.3 Automobile Loans 117 4.5.4 Commercial Paper 118 4.5.5 Corporate Bonds 118 4.5.6 Covered Bonds 119 4.5.7 Factoring 119 4.5.8 Leasing 120 4.5.9 Mortgages 123 4.5.10 Overdraft Facilities 124 4.5.11 Home Equity Credit Lines and Home Equity Loans 124 4.5.12 Project—or Infrastructure—Finance 125 4.5.13 Revolving Lines of Credit 126 4.5.14 Syndicated Loans 127 4.6 The Credit Process 128 4.6.1 Identifying the Credit Opportunity 129 4.6.2 Credit Evaluation—Companies 129 4.6.3 Credit Decision Making 130 4.6.4 Credit Disbursement 131 4.6.5 Credit Monitoring 131 4.7 The Credit Analysis Process 132 4.7.1 The Five Cs of Credit 132 4.7.2 The Credit Analysis Path 139 4.7.3 Business or Macroeconomic Risks 141 4.7.4 Financial or Microeconomic Risks 144 4.7.5 Structural Risk 145 4.7.6 SWOT Analysis 146 4.8 Information Services 147 Chapter 5 Credit Risk Management 149 5.1 Portfolio Management 151 5.1.1 Portfolio Management Terminology 151 5.1.2 Concentration Risk 152 5.1.3 Default Correlation Risk 153 5.1.4 Contagion Risk 154 5.2 Techniques to Reduce Portfolio Risk 154 5.2.1 Syndication 154 5.2.2 Whole Loan Sales 154 5.2.3 Securitization 156 5.2.4 Credit Default Swaps 156 5.3 Portfolio Credit Risk Models 157 5.4 Credit Monitoring 157 5.5 Credit Rating Agencies 158 5.6 Alternative Credit Risk Assessment Tools 162 5.7 Early Warning Signals 162 5.7.1 Accounting Issues 162 5.7.2 Company Issues 163 5.7.3 Management Issues 163 5.7.4 Liquidity Issues 164 5.7.5 Industry/Peers 164 5.8 Remedial Management 164 5.9 Managing Default 165 5.9.1 Documentation and Perfection 165 5.9.2 Review Collateral 166 5.9.3 Review the Borrower’s Plans 166 5.9.4 Exercise Prudence 166 5.9.5 Additional Credit Support 166 5.9.6 Intercreditor Agreements 167 5.10 Practical Implications of the Default Process 167 5.11 Credit Risk and the Basel Accords 167 5.11.1 The Standardized Approach 168 5.11.2 Internal Ratings-Based Approaches 168 5.11.3 Common Features to IRB Approaches 169 5.11.4 Minimum Requirements for IRB Approaches 169 5.11.5 Basel III Rules Regarding Securitization 171 Chapter 6 Market Risk 173 6.1 Introduction to Market Risk 174 6.2 Basics of Financial Instruments 175 6.2.1 Currencies 175 6.2.2 Fixed Income Instruments 177 6.2.3 Interbank Loans 181 6.2.4 Equities 182 6.2.5 Commodities 183 6.2.6 Derivatives 184 6.3 Trading 189 6.3.1 Fundamental Trading Positions 189 6.3.2 Bid-Ask Spreads 192 6.3.3 Exchange and Over-the-Counter Markets 193 6.4 Market Risk Measurement and Management 198 6.4.1 Types of Market Risk: The Five Risk Classes 198 6.4.2 Value-at-Risk 201 6.4.3 Expected Shortfall 205 6.4.4 Stress Testing and Scenario Analysis 205 6.4.5 Market Risk Reporting 206 6.4.6 Hedging and Basis Risk 206 6.4.7 Market Risk Measurement of Credit Risk (CS01, DTS, RR05) 211 6.5 Market Risk Regulation 213 6.5.1 The Market Risk Amendment 213 6.5.2 Basel II 214 6.5.3 Basel III 215 Chapter 7 Operational Risk 217 7.1 What Is Operational Risk? 218 7.2 Operational Risk Events 219 7.2.1 Internal Process Risk 221 7.2.2 People Risk 222 7.2.3 Systems Risk 223 7.2.4 External Risk 226 7.2.5 Legal Risk 227 7.3 Operational Loss Events 227 7.3.1 High-Frequency/Low-Impact Risks (HFLI) 228 7.3.2 Low-Frequency/High-Impact Risks (LFHI) 229 7.3.3 Near Miss and Gain Events 230 7.4 Operational Risk Management 230 7.4.1 Functional Structure of Operational Risk Management Activities 232 7.4.2 Three Lines of Defense 234 7.4.3 Operational Risk Identification, Assessment, and Measurement 235 7.4.4 Example of Operational Risk Measurement and Management 236 7.5 Basel II and Operational Risk 237 7.5.1 Basic Indicator Approach 238 7.5.2 Standardized Approach 239 7.5.3 Advanced Measurement Approach 241 7.5.4 Criteria for Using Different Approaches 242 7.5.5 Basel II and Operational Risk Management 243 7.5.6 Basel III and Operational Risk Management 244 Chapter 8 Regulatory Capital and Supervision 245 8.1 Pillar 1—Bank Regulatory Capital 247 8.1.1 Basel II Minimum Capital Standard 248 8.2 Types of Bank Regulatory Capital under Basel II 251 8.2.1 Tier 1 Capital 252 8.2.2 Tier 2 Capital 252 8.2.3 Tier 3 Capital 253 8.2.4 The Ratio of the Capital Tiers 253 8.2.5 Deductions and Adjustments from Regulatory Capital 253 8.2.6 New Capital 254 8.3 Bank Capital under Basel III 255 8.3.1 The Quality and Quantity of Capital 255 8.3.2 Capital Conservation Buffer 256 8.3.3 Countercyclical Capital Buffer 256 8.3.4 Systemically Important Financial Institutions 256 8.4 Pillar 2—Supervisory Review 257 8.4.1 Four Key Principles of Supervisory Review 259 8.4.2 Specific Issues to Address during Supervisory Review 261 8.4.3 Supervision—Basel III Enhancements 264 8.5 Pillar 3—Market Discipline 266 8.5.1 Accounting Disclosures 267 8.5.2 General Disclosure Requirements 268 8.5.3 Disclosing Risk Exposure and Risk Assessment 268 8.5.4 Pillar 3 Market Discipline—Basel III Enhancements 269 8.6 International Cooperation 270 8.6.1 The Dodd-Frank Act 271 8.6.2 EU Capital Requirements Directive 273 8.7 Beyond Regulatory Capital 275 8.7.1 Defining Economic Capital 276 8.7.2 Calculating Economic Capital 277 8.7.3 Risk-Adjusted Performance Measures 279 Chapter 9 Insurance Risk 281 9.1 Introduction to the Insurance Industry 282 9.1.1 The Business Model of Insurance Companies 283 9.1.2 Differences between Property and Casualty Insurance and Life Insurance 286 9.1.3 Insurance Industry Participants 287 9.1.4 Significant Risks That Apply to the Insurance Business 288 9.2 Property and Casualty Insurance 289 9.2.1 Inherent Risks of Property and Casualty Insurance 289 9.2.2 Risk Appetite 290 9.2.3 Risk Identification, Mitigation, and Management 290 9.2.4 Minimum Standards of Risk Management and Controls 291 9.3 Life Insurance 293 9.3.1 How Does Life Insurance Work? 293 9.3.2 Inherent Risks of Life Insurance 293 9.3.3 Risk Appetite 294 9.3.4 Risk Identification, Mitigation, and Management 295 9.3.5 Minimum Standards of Risk Management and Controls 296 9.4 Reinsurance 298 9.5 Other Types of Risk 300 9.5.1 Concentration Risk 300 9.5.2 Counterparty Credit Risk 301 9.5.3 Market Risk 301 9.5.4 Pension Obligation Risk 301 9.5.5 Catastrophe Risk 302 9.6 Regulation and Supervision—Solvency 2 in the European Union 303 9.6.1 Internal Models Under Solvency 2 305 9.6.2 Solvency 2 and Basel II/III—Similarities and Differences 307 9.6.3 Global Systemically Important Insurers (G-SIIs) 308 9.6.4 Proportionality 309 9.7 The Role of Lloyd’s of London 309 9.8 Summary 310 Glossary 311 Index 329

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Book SynopsisYour handy, authoritative guide to small business HR Packed with practical tips and advice on how to handle tricky people situations in the workplace, this friendly guide shows anyone without a ton of HR experience how to correctlyand legallyutilise HR practises within a small business. From hiring to firing, managing performance to leading changeand everything in betweenHR For Small Business For Dummies ensures you and your organisation are prepared for whatever may come knocking on your human resource department''s door. Written by a team of authors that runs PlusHRan organisation that provides outsourced HR services to small- and medium-sized companiesHR For Small Business For Dummies offers a thorough and accessible understanding of what HR is, how it works and what key UK legislation you need to know to resolve issue-led HR problems. Throughout the book, the emphasis is on communication and how you may need to tweak your strategy as your business grows, Trade Review“If you’re thinking of taking on your first employee I would consider this to be essential reading.” (Brilliant Business Books, January 2016)Table of ContentsIntroduction 1 Part I: Getting Started with HR 5 Chapter 1: Getting into the Business of People 7 Chapter 2: Recruiting Your First People 25 Chapter 3: Working Together 47 Chapter 4: Managing Your Pay and Benefits 63 Chapter 5: Parting Company 75 Par t II: Maturing in Business: Moving from Managing People to Good HR Practice 93 Chapter 6: Setting the Ground Rules 95 Chapter 7: Keeping Things Fair 117 Chapter 8: Managing and Rewarding Performance 137 Chapter 9: Creating a Great Team 157 Chapter 10: Setting Up HR in Your Business 175 Part III: Growing People and Teams 189 Chapter 11: Leading Your Growing Business 191 Chapter 12: Getting the Structure Right 209 Chapter 13: Training and Developing Your People 229 Par t IV: HR and the Law 247 Chapter 14: Hiring People 249 Chapter 15: Managing People 269 Chapter 16: Managing Pay, Benefits and Taxes 287 Chapter 17: Parting with People 305 Part V: The Part of Tens 323 Chapter 18: Ten HR Jargon Busters 325 Chapter 19: (Nearly) Ten Tips for Managing Poor Performance 329 Chapter 20: Ten Great Interviewing Ideas 335 Chapter 21: Ten (Or So) Signs of Employees Who Are Ready for Promotion 343 Index 347

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Book SynopsisDevelop the Scaramucci mindset that drives entrepreneurial success Hopping over the Rabbit Hole chronicles the rise, fall, and resurgence of SkyBridge Capital founder Anthony Scaramucci, giving you a primer on how to thrive in an unpredictable business environment. The sheer number of American success stories has created a false impression that becoming an entrepreneur is a can''t-miss endeavorbutnothing could be further from the truth. In the real world, an entrepreneur batting .150 goes directly to the Hall of Fame. Things happen. You make a bad hire, a bad strategic decision, or suffer the consequences of an unforeseen market crash. You can''t control what happens to your business, but you can absolutely control how you react, and how you turn bumps in the road into ramps to the sky. Anthony Scaramucci has been there and done that, again and again, and has ultimately come out on top; in this book, he shares what he wishes he knew then. Your chances of becominTable of ContentsForeword ix Introduction 1 Chapter 1 The Shape of Things to Come 3Seeing Around Corners Chapter 2 From Peril to Pivot 25Acknowledging Mistakes & Transitioning Ahead Chapter 3 Fear. Failure. Focus. 33Early Lessons in Entrepreneurship Chapter 4 Snap Out of It! 41Looking Back to Move Forward Chapter 5 An Entrepreneurial Blueprint The Don’ts of Building a Business 49 Chapter 6 Holding Grudges Brush that Chip off your Shoulder 63 Chapter 7 An Introduction to the Important Things in Life 75The Key to Living a “Rich” Life Chapter 8 Partnering Up 87The J-Curve They Don’t Teach You About in Business School Chapter 9 Negotiating Need Not Be War 101Leaving Money at the Table Chapter 10 Don’t Hire Quarterbacks, Hire Linemen 111The Simple Formula for Building a Successful Team Chapter 11 Person to Person 121From Management to Corporate Citizenship Chapter 12 Image Is Everything 133Owning Your Message Chapter 13 Networking, Sprezzatura, & Being Your Authentic Self 141The Keys to Building Relationships Chapter 14 Sell without Selling Your Soul 155 Chapter 15 Be Bold—Marketing Takes Courage 167Standing Out by Sticking Your Neck Out Conclusion I Am Enough 177 Acknowledgments 183 About the Author 187 Index 189

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Book SynopsisAn insightful and practical guide to family trusts Family Trusts is a step-by-step guide for anyone involved in family trusts: trust creators, trustees, beneficiaries, and advisors. It will help families create and administer a culture that recognizes trusts as a gift of love.Table of ContentsAcknowledgments xv Foreword xvii Preface xxv Introduction 1Keith Whitaker Principles 3 Notes 13 Part One: Introducing the Trustscape 15 Chapter 1 Navigation Works Better When You Have a Destination in Mind 17 Beyond the Thought Experiment 20 Questions for Reflection 22 Note 22 Chapter 2 The Trustscape 23 Introducing Your Trustscape 25 A Dynamic Tableau 26 A Closing Exercise 27 Note 28 Chapter 3 Some Key Terms 29 Chapter 4 Know Your Narratives 33 Depends Where You’re Sitting 35 A Thirst for Education 36 Note 39 Part Two: The Players 41 Chapter 5 The Trust 43 A Short Description of a Long History 44 A Closing Exercise 47 Notes 50 Chapter 6 The Trustee 51 The Trustee 52 Choices 55 Chapter 7 Beneficiaries and Trust Creators 59 Beneficiaries 62 Trust Creators 66 Notes 75 Chapter 8 The Trust Protector and the Trust Adviser 77 Trust Advisers 78 Trust Protectors 79 Choices 81 Part Three: Building Great Relationships 85 Chapter 9 Considerations Prior to Accepting Appointment as Trustee 87 So—You’ve Been Asked to Serve as Trustee 89 Now for Some Homework 89 If You are New to the Trustscape 90 Understanding the Technical Side 91 Almost There 93 A Final Step 94 Note 95 Chapter 10 Creating Preambles 97 Preambles and Purpose 98 “But My Trust Was Drafted 20 Years Ago!” 100 Themes and Schemes 101 Preambles Created by Trustees and Beneficiaries 102 Revisit the Preamble 103 As You Begin to Create Your Preamble 104 Note 105 Chapter 11 Action Steps Prior to the First Trustee-Beneficiary Meeting 107 If You are a Trustee 108 If You are a Beneficiary 110 Note 113 Chapter is Positive Events, Supportive Responses 115 Matching Mind-set to Task 116 Supportive Responses to Positive Events 119 Play to Your Strengths 121 Notes 122 Chapter 13 Trustee-Beneficiary Meetings 123 Premeeting Checklists 124 If This is the First Meeting 126 A Sampling of Agenda Items 128 An “Appreciative” Exercise 130 Note 131 Chapter 14 Requests for Distribution 133 “This Worked because I Knew Susan . . .” 135 The Request Process 137 Analysis of a Request 139 About Enhancement 142 Note 143 Chapter 15 Working with Addictions 145 Chapter 16 Trusts and Marriage 153 Prenuptials 154 Within Marriage 157 Second Marriages and Beyond 161 Notes 163 Chapter 17 Transitions 165 Solomon’s Ring 165 This Too Shall Pass 166 Changing the Trust 167 Changing the Players 169 Coming to an End 171 Note 173 Part Four: A Comprehensive Model for a Humane Trustscape 175 Chapter 18 A Promise and a Challenge for Trust Creators 177 A Trust Creator’s Challenge 178 First, an Exercise for Trust Creators 179 Note 180 Chapter 19 The Highest Duty of the Trustee and the Corresponding Responsibility of the Beneficiary 181 I Wrote These Great Docs, but My Clients Won’t Sign . . . 183 The Highest Duty of the Trustee and the Corresponding Responsibility of the Beneficiary 184 Support for the Trustee 186 Support for the Beneficiary 188 Chapter 20 The Distribution Committee and the Office of the Beneficiary 191 Distribution Committee 192 The Office of the Beneficiary 195 Conclusion 201 Chapter 21 The Trustee and the Trust Protector Revisited 203 Which Cap’s on Top? 205 A Different Approach 206 Reconsidering the Institutional Trustee 209 Note 211 Appendices 213 Appendix 1 Sample Legacy Letter 215 Appendix 2 Sample Language Regarding Addiction 223 Appendix 3 The Distribution Committee 235 The Core Concept 236 Committee Members 237 Drafting Points 238 Appendix 4 Private Trust Companies 243 Definitions 243 PTCs versus Individual Trustees 244 Governance 246 Best Practices 248 Appendix 5 Family Trust Review 253 Purpose 253 Content 253 Process 254 Why Commission a Family Trust Review? 254 Opportunities for Commissioning a Family Trust Review 255 Note 256 Appendix 6 Reflections on the Often Unexpected Consequences of the Creation of a Perpetual Trust 257By James E. Hughes Jr., Esq. Notes 273 About the Authors 275 Index 279

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Book SynopsisHelpful, Accessible Guidance for Budding Hedge Funds So You Want to Start a Hedge Fund provides critical lessons and thoughtful insights to those trying to decipher the industry, as well as those seeking to invest in the next generation of high performers.Table of ContentsForeword xi Acknowledgments xv Introduction xix 1 The Lessons 1 Lessons for Managers 2 Lessons for Allocators 4 2 So You Want to Start a Hedge Fund? 7 3 Attracting Capital 11 Signals of Success 12 A Classic Chicken-and-Egg Problem 30 Investment Funds are Sold, Not Bought (Just Don’t Tell the Buyers) 43 Leveraging the Buzz 49 Riding the Wave 55 Building a Great Business 60 4 Team 65 Your Single Best Investment 66 The Best a Man Can Get 73 The Two-Headed Portfolio Manager Monster 76 Where Do Nice Guys Finish? 83 Turnover: Don’t Knock It Till You Try It 86 Pacing Growth 91 5 Investment Strategy 97 Finding True North 97 Best Foot Forward, With Both Feet 100 The Tug of War between Flexibility and Style Drift 106 Stick to Your Knitting 117 Building Blocks of Process 123 6 Investment Performance 129 A Slave to Monthly Numbers 130 Sustaining Performance 134 Reaching for Return 138 The Role of Luck 144 The Best Month in a Manager’s Career 150 7 So You Want to Invest in a Start-Up Hedge Fund? 153 Influencing Outcomes 154 Terms 158 Preparing for Bumps in the Road 164 Heed the Stop Sign 167 Crossing the Velvet Rope 173 Making Decisions 177 8 Parting Thoughts 183 Author’s Disclaimer 189 About the Author 193 Notes 197 Index 205

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Book SynopsisUncover the extraordinary leader in you with straightforward exercises and advice from two of the world's foremost leadership experts From the bestselling authors of The Leadership Challenge and over a dozen award-winning leadership books comes a new book that examines a question of fundamental importance: How do people learn to become leaders? Learning Leadership: The Five Fundamentals of Becoming an Exemplary Leader is a comprehensive guide to unleashing the inner leader in us all and to building a solid foundation for a lifetime of leadership growth and mastery. The book offers a concrete framework to help individuals of all levels, functions, and backgrounds take charge of their own leadership development and become the best leaders they can be. Arguing that all individuals are born with the capacity to lead, bestselling authors Kouzes and Posner provide readers with a practical series of actions and specific coaching tips for harnessingTrade Review“Well-written and thoughtful, this book should prove useful to coaches looking to develop potential within their organisations and their client companies.” (The Irish Times, May 2016) “This book contains a wealth of useful and unarguable insights about the nature of leadership” (Financial Times, June 2016) “This book offers a framework to help individuals of all levels, functions and backgrounds take charge of their own leadership development and become the best leaders they can” (HR Magazine, June 2016)“A comprehensive guide to taking charge. Based on more than three decades of research, this pep talk shows how anyone can become a better leader through practical tips.” (Cara Magazine, August 2016)Table of ContentsIntroduction The World Needs Exemplary Leaders xv Part I Learning Leadership Fundamentals 1 Chapter 1 Leaders are Born and So Are You 3 Chapter 2 Leadership Makes a Difference 13 Chapter 3 You Are Already Leading—Just Not Frequently Enough 23 Part II Fundamental One: Believe You Can 33 Chapter 4 You Have to Believe in Yourself 35 Chapter 5 Learning Is the Master Skill 45 Chapter 6 Leadership Emerges from Within 55 Part III Fundamental Two: Aspire to Excel 65 Chapter 7 You Have to Know What’s Important to You 67 Chapter 8 Who You Are Isn’t Who You Will Be 77 Chapter 9 It’s Not Just About You 87 Part IV Fundamental Three: Challenge Yourself 97 Chapter 10 Challenge Is Your Leadership Training Ground 99 Chapter 11 Get Curious and Go Kick the Ball Around 109 Chapter 12 Get Gritty and Stay Hardy 119 Chapter 13 Courage Gives You the Strength to Grow 129 Part V Fundamental Four: Engage Support 139 Chapter 14 I Couldn’t Have Done It without You 141 Chapter 15 Get Connected 151 Chapter 16 Without Feedback You Cannot Grow 159 Part VI Fundamental Five: Practice Deliberately 169 Chapter 17 Leadership Takes Practice, and Practice Takes Time 171 Chapter 18 Context Matters 181 Chapter 19 Learning Leadership Must Be a Daily Habit 191 Part VII Commit to Becoming the Best 201 Chapter 20 It’s Not How You Start; It’s How You Finish 203 Notes 213 Acknowledgments 236 About the Authors 239 Index 244

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