Description
Book SynopsisHuman Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
Table of ContentsChapter 1: Introduction to Human Resources in the Hospitality Industry
Overview of Travel, Tourism, and Hospitality Organizations
Managing HR in Hospitality Organizations
HR Responsibilities
HR Challenges
HR and Ethical Concerns
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 2: The Legal Environment of Human Resources Management
Employment Law
The Government’s Role in the Management of HR
An HR Manager’s Review of Significant Employment Legislation in the United States
The International Legal Environment
The Special Role of the Hospitality Unit Manager
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 3: Human Resources Management: Policies and Procedures
HR Policies and Procedures
Steps in HR Policy and Procedure Development
Review for Legal Compliance
Applying Advanced Technology to HR Policies and Procedures
HR Policies and Procedures Documentation and Record Keeping
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 4: Employee On-Boarding: Recruitment and Selection
The On-Boarding Philosophy
Employee Recruitment Procedures
Employee Selection Procedures
Negligent Hiring
Job Offers
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 5: Employee On-Boarding: Orientation and Induction
The New Employee’s First Day
The New Employee Adaptation Process
Orientation Programs and Procedures
Other Early Employment Activities
Employee Handbooks
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 6: Planning Training Programs
Training Overview
Position Analysis
Training Principles
Focus on the Trainer
Formal Process to Plan Training
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 7: Delivering and Evaluating Training Programs
Introduction to Individual On-Job Training
On-Job Training Steps
Other Individual Training Methods
Introduction to Group Training
Preparing for Group Training
Facilitating Group Training
Training Evaluation
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 8: Compensation Programs
Compensation Management
Legal Aspects of Compensation Management
Direct Financial Compensation
Indirect Financial Compensation
Nonfinancial Compensation
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 9: Performance Management and Appraisal
Performance Management
Progressive Discipline
Behavior Improvement Tactics
Employee Separation
Legal Considerations of Performance Management and Appraisal
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 10: Employee Health and Safety
Legal Aspects of Employee Protection
Employee Health
Employee Assistance Programs (EAPs)
Employee Safety and Security
Employee Security Programs
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 11: Critical Issues in Human Resources Management
Unionization in the Hospitality Industry
Downsizing Hospitality Operations
Outsourcing
Diversity in the Hospitality Industry
HR and Turnover Management
The Organization as Community Citizen
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 12: Human Resources in Evolving Hospitality Organizations
HR and Organizational Change
Managing a Multigenerational Workforce
Mentoring Programs
Succession Planning Activities
Career Development Programs
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
