Business and Management Books

Book SynopsisINSTANT NEW YORK TIMES BESTSELLER 'An urgent call to arms for each and all of us.' Matthew McConaughey 'Ryan Holiday is a genius.' Chris Evans 'A clear and inspiring guide for how to develop this highest of human virtues.' - Robert Greene An inspiring anthem to the power, promise, and challenges of courage, the first in a series examining the timeless Stoic virtues from #1 New York Times bestselling author Ryan Holiday Fortune favours the bold. All great leaders of history have known this, and were successful because of the risks they dared to take. But today so many of us are paralysed by fear. Drawing on ancient Stoic wisdom and examples across history and around the world, Ryan Holiday shows why courage is so important, and how to cultivate it in our own lives. Courage is not simply physical bravery but also doing the right thing and standing up for what you believe; it's creativity, generosity and perseverance. And it is the only way to live an extraordinary, fulfilled and effective life. Everything in life begins with courage. This book will equip you with the bravery to begin.Trade ReviewWorthy for anyone trying to develop their own code, this is a superb handbook for crafting a purposeful life. Masterfully composed and highly readable, using stories from antiquity to the modern-day realities confronting all leaders, the 'march' of the chapters brings forward valuable gems on each page of the journey. Holiday's themes will remain with you and strengthen you long after you finish reading it. -- General Jim Mattis, General, U.S. Marines (ret.) and 26th Secretary of DefenseRyan Holiday's Courage is Calling traces the history of courage and its many faces through the ages and arrives at the present day with an urgent call to arms for each and all of us. As we battle our enemies within and without, will we choose to rise-up to the call of our courage or blush and bow down to the whispers of our cowardice? Our answer to this question is about more than our sense of duty, it's about our freedom. It's about more than wins and losses, it's about our survival. It's on me, it's on you, it's on us. Take the dare we may. -- Matthew McConaughey, Academy Award Winning Actor and New York Times #1 best-selling author[Courage Is Calling] dresses us with the proper garments of courage, something we need more than ever. -- George RavelingRyan Holiday shows his own courage in this book to not toe the line, to speak truth to power, and show us all why we must not defer to fear if we are to go forward together with grace and humanity. Drawing on examples across history--from the ancient Greek and Roman world to Florence Nightingale to his own critique of 'hollow courage' in our own times, Holiday shows why virtue matters now more than ever. -- Nancy Sherman, Professor of Philosophy at Georgetown UniversityIn a world full of people riddled with fears and deeply afraid of sticking their necks out, our salvation lies in cultivating courage in all arenas of life. In this book Ryan Holiday has provided a clear and inspiring guide for how to develop this highest of human virtues. -- Robert Greene, #1 New York Times bestselling author * The 48 Laws of Power *In this clarion call to act on your convictions, Holiday draws on a remarkable range of figures from Socrates to Solzhenitsyn. A heartfelt and passionate book. -- Shadi Bartsch, author and translator * The Aeneid *A superb handbook for crafting a purposeful life. -- General Jim Mattis, General, U.S. Marines (ret.) and 26th Secretary of DefenseIt is fantastic ... All of his books are amazing - you have got to get into Ryan Holiday, it's as simple as that. If you don't, you're doing yourself a disfavour. -- Chris EvansRyan Holiday is among the most psychologically wise writers I know. -- Angela Duckworth, bestselling author of GritRyan Holiday is one of his generation's finest thinkers -- Steven Pressfield, author of The War of Art[Ryan Holiday is a] self-help sage, who is now a sought-after guru to NFL coaches, Olympians, hip-hop stars, and Silicon Valley entrepreneurs . . . [he] translates Stoicism, which had counted emperors and states­men among its adherents during antiquity, into pithy catchphrases and digestible anecdotes for ambitious, twenty-first-century life hackers. * New York Times *I don't have many rules in life, but one I never break is: If Ryan Holiday writes a book, I read it as soon as I can get my hands on it. -- Brian Koppelman, screenwriter and director, Rounders, Ocean’s Thirteen and Billions

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Book SynopsisProject Management: A Socio-Technical Approach is a comprehensive title that emphasizes the importance of the human dimension in project management through a holistic view by recognizing that to master project management one must not only master key tools and methods, but also how to manage people to use these techniques within the culture of their organization. Written for a wide audience, this title provides a comprehensive understanding of all aspects of project management through its universally applicable concepts, principles, and techniques. The 2024 release includes updates related to the COVID-19 pandemic''s impact on project execution and features expanded examples, new student exercises and cases, and additional resources for instructors and students. This title is also well structured to meet the needs of those wishing to prepare for PMP or CAPM certification exams.

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Book SynopsisThe Classic Guide to Real Estate InvestingâUpdated for a Re-energized Industry!Real estate is once again a great investment, and this bestselling guide provides everything you need to know to get in now and make your fortune. What Every Real Estate Investor Needs to Know About Cash Flow removes the guesswork from investing in real estate by teaching you how to crunch numbers like a pro, so you can confidently judge a propertyâs value and ensure it provides long-term returns.Real estate expert, Frank Gallinelli has added new, detailed investment case studies, while maintaining the essentials that have made his book a staple among serious investors. Learn how to measure critical aspects of real estate investments, including: Discounted Cash Flow Net Present Value Capitalization Rate Cash-on-Cash Return Net Operating Income Internal Rate of Return Profitability Index Return on Equity Whether youâre just bTable of ContentsPreface xiiiIntroduction xviiPart I: How to Analyze a Potential Real Estate Deal1 Do your Homework: How to Gather the Data needed to Make an Investment Decision 32 Financial Detective work Before you Buy: Finding the Truth Behind what the Seller is Telling You 93 How the “time Value of Money” should Influence your real estate Investing Decisions 274 How to estimate what an Income Property Is really worth 515 Measuring the return on a real estate Investment 736 Case studies: apartment, Mixed-Use, and triple-net Lease 107Part II: Thirty-Seven Calculations Every Real Estate Investor Needs to Know 7 Calculation 1: Simple Interest 1458 Calculation 2: Compound Interest 1489 Calculation 3: Rule of 72s 15410 Calculation 4: Present Value of a Future Cash Flow 15611 Calculation 5: Gross Rent Multiplier 16012 Calculation 6: Gross Scheduled Income (Potential Gross Income) 16313 Calculation 7: Vacancy and Credit Loss 16614 Calculation 8: Gross Operating Income (Effective Gross Income) 17015 Calculation 9: Net Operating Income 17416 Calculation 10: Capitalization Rate 18017 Calculation 11: Net Income Multiplier 18618 Calculation 12: Taxable Income 19019 Calculation 13: Cash Flow 20220 Calculation 14: Cash-on-Cash Return 20821 Calculation 15: Sale Proceeds 21322 Calculation 16: Discounted Cash Flow 21823 Calculation 17: Net Present Value 22424 Calculation 18: Profitability Index 23125 Calculation 19: Internal Rate of Return 23426 Calculation 20: Price, Income, and Expenses per Unit 23927 Calculation 21: Price, Income, and Expenses per Square Foot 24228 Calculation 22: Operating Expense Ratio 24629 Calculation 23: Debt Coverage Ratio 25030 Calculation 24: Break-Even Ratio 25431 Calculation 25: Return on Equity 25732 Calculation 26: Loan-to-Value Ratio 26133 Calculation 27: Points 26734 Calculation 28: Mortgage Payment/Mortgage Constant 27135 Calculation 29: Principal Balance/Balloon Payment 27636 Calculation 30: Principal and Interest per Period 28237 Calculation 31: Maximum Loan Amount 28638 Calculation 32: Assessed Value, Property Taxes, and Value Indicated by Assessment 29039 Calculation 33: Adjusted Basis 29440 Calculation 34: Depreciation 29741 Calculation 35: Gain on Sale 30142 Calculation 36: Land Measurements 30443 Calculation 37: Building Measurements—Gross Building Area, Usable Square Footage, Rentable Square Footage, Loss Ratio, Net Rentable Area 308Appendix 313Index 323

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Book SynopsisBestselling author and marketing strategist Ryan Holiday reveals to creatives of all stripes-authors, entrepreneurs, musicians, filmmakers, fine artists-how a classic work is made and marketed. Classic. Evergreen. Cult. Backlist. We can all identify with products that seem to last forever and just keep selling. But how can we create things that can and should last, especially in an environment where short-term gain and flash-in-the-pan success are so often the benchmark, where Hollywood movies are written off after a weekend or Silicon Valley start-ups are considered to have failed if they don't go viral? Enter Ryan Holiday and his concept of the Perennial Seller, products that exist in every creative industry, timeless, dependable resources and unsung money-makers, increasing in value over time and outlasting and outstretching the competition. Holiday shows us that creating a classic doesn't have to be a fluke or just a matter of luck. In Perennial Seller he takes us back to the first principles of the models and thinking that underpin the creation of something built to last. Featuring interviews with some of the world's greatest entrepreneurs and creatives and grounded in a deep study of the classics from every genre, the book shares a mindset and approach we can all adopt to make and market a classic work. Whether you have a book or a business, a song or the next great screenplay, Holiday reveals the recipe for perennial success.Trade ReviewRyan Holiday is part Machiavelli, part Ogilvy, and all results. From American Apparel to the quiet campaigns he's run but not taken credit for, this whiz kid is the secret weapon you've never heard of. -- Tim Ferriss, author of * The 4-Hour Work Week *When playing for high stakes, Ryan Holiday is my secret weapon. His unique stealth manner makes him essential for winning. -- Aaron Ray, partner of the management company The CollectiveA guide to creativity in the real world. -- James Altucher, author of Choose YourselfThe best designers and creators aspire to make and sell things that will last more than just a single season. Holiday's new book is the ultimate road map to making your work and your message stick. -- Aya Kanai, chief fashion director for Cosmopolitan, Seventeen, Redbook, and Woman’s DayEvery artist who wants to create a thriving career that outlasts fads, trends, and technologies needs to read this book. It's a formula for becoming a classic and legendary. -- Michael Rapino, CEO and president, Live NationThis book is a roadmap to success and an insight into life -- Robert Kurson, New York Times bestselling author of Shadow DiversReading a book by Ryan is like getting a really thoughtful email from a friend/mentor/colleague/that-guy-you-want-to-work-with-that-you-can't-delete-and-almost-make-a-new-folder-for-called-Best-Advice-Ever. This pretends to be a book about making books successful, but really it's a guide to creating stone-cold classics in format. -- Sam Conniff Allende, author of * Be More Pirate *

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Book SynopsisThe classic guide to constructing a solid portfolioâwithout a financial advisor!First published two decades ago, The Four Pillars of Investing has been the go-to resource for an entire generation of investors. This updated edition of the investing classic provides the foundational knowledge you need to avoid the most common pitfalls and build a portfolio in todayâs roller-coaster world of investing.Retired neurologist and master investor William J. Bernstein has seen it all throughout his career. Buying investments with borrowed money. Chasing past performance. Overestimating oneâs own risk tolerance. Listening to cable news. These are just a few of the many mistakes he has witnessed smart, serious investors make, to the peril of their portfolios. Add to these behavioral errors such economic factors as deflation, sudden stock declines, soaring inflation, and the likeâand investing can seem like something to be avoided at all costs. But with the right disc

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Book SynopsisThe award-winning The Art of Public Speaking offers a time-tested approach that has made it the most widely used college textbook on its subject in the world. Seamlessly coordinated with Connect, McGraw Hill''s path-breaking online program, it supplies a proven set of teaching and learning tools that is without parallel among public speaking books.For experienced instructors, The Art of Public Speaking presents a solid, fully customizable foundation and an abundance of teaching aids from which to choose, allowing for complete teaching flexibility in the course.  For novice instructors, its wisdom, steady hand, and unmatched ancillary package instill confidence and build success in the classroom from day one. This product is Evergreen: updated and relevant with new content and tools delivered directly to your existing Connect course. Engage students and freshen up assignments with up-to-date coverage of select topics and new questionTable of ContentsSPEAKING AND LISTENING 1 Speaking in Public 2 Ethics and Public Speaking 3 Listening 4 Giving Your First SpeechSPEECH PREPARATION: GETTING STARTED 5 Selecting a Topic and a Purpose 6 Analyzing the Audience 7 Gathering Materials 8 Supporting Your Ideas SPEECH PREPARATION: ORGANIZING AND OUTLINING 9 Organizing the Body of the Speech 10 Beginning and Ending the Speech 11 Outlining the SpeechPRESENTING THE SPEECH 12 Using Language 13 Delivery 14 Using Visual Aids VARIETIES OF PUBLIC SPEAKING 15 Speaking to Inform 16 Speaking to Persuade 17 Methods of Persuasion 18 Speaking on Special Occasions 19 Presenting Your Speech Online 20 Speaking in Small Groups APPENDIX Speeches for Analysis and Discussion INDEX

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Book SynopsisTable of ContentsAcknowledgments ix Preface xi Introduction: Plan for This Book xvii Chapter 1 Reflections on the Changing Workplace 1 Chapter 2 Building a Relationship Map 11 Chapter 3 The Changing Nature of the External and Internal Career 33 Chapter 4 The Eight Career Anchor Categories 43 Chapter 5 The Career Interview 65 Chapter 6 Career Anchors Assessment 73 Chapter 7 What’s Next? Growth Intentions 81 Chapter 8 Five Career Anchors Stories 87 Chapter 9 Conclusion 121 Appendix: Career Anchors and Career- Oriented Personality Assessments 127 Research Notes and References 139 About the Authors 145 Index 149

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Book SynopsisPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.âœEvery drop of your milk is precious. Even small amounts have a unique mix of ingredients and immunities that continue to bolster your babyâs health in a way that no formula can ever match.â Worried about making enough milk for your baby? Get the help you need with this practical guide from two lactation experts.Since publication of this âœlow milk supply bibleâ a decade ago, new insights and better ways to maximize milk production have emerged, making this updated and expanded edition a must-have for anyone struggling with supply issues. Endorsed by La Leche League International and written by leading lactation consultants, Making More Milk offers effective strategies for both time-honored and innovative ways to make more milk, incluTable of ContentsForeword by Kelly Bonyata (KellyMom)AcknowledgmentsIntroductionPart I:Investigating Your Milk Supply Chapter 1:Understanding Your Milk Factory Chapter 2:What’s Normal and What’s Not Chapter 3:How Do I Know If There Really Is a Problem?Part II:Making the Most of What You Have Chapter 4:Supplementing Made Simple Chapter 5:Blasting Off to a Great StartPart III:Investigating Causes of Low Milk Production Chapter 6:Is It Something I’m Doing? Chapter 7:Is It My Diet? Chapter 8:Is It Something About My Pregnancy or Birth? Chapter 9:Is It Something My Baby Is Doing? Chapter 10: Is It Something About My Breasts? Chapter 11: Is It My Hormones? Chapter 12: Is My Letdown Reflex Letting Me Down?Part IV:Increasing Milk Production Chapter 13: Move That Milk! Pump It Up! Chapter 14: What the Galactagogue? Milk-Boosting Medications, Foods, and Herbs Chapter 15: Making More Milk When You Return to Work or School Chapter 16: Making More Milk in Special Situations Chapter 17: Thinking Outside of the Box: Complementary and Alternative TherapiesPart V:Surviving the Present and Planning for the Future Chapter 18: Coping with Low Milk Supply Chapter 19: What About Next Time?ReferencesIndexAbout the Authors

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Book SynopsisOriginally a recruitment entrepreneur, Zena sold her business in 2007 and then pursued a Master of Science in Career Management and Coaching. She also obtained additional postgraduate qualifications in psychological coaching and leadership with neuroscience from MIT Sloan Business School. Zena has coached on the Executive MBA Programme at Oxford University's Saïd Business School and is a member of the Associate Faculty at Henley Business School. She designs and conducts bespoke, engaging leadership programs for aspiring businesses that aim to enhance accountability and productivity.   Zena is a regular keynote speaker on topics such as crazy busyness and leadership, presenting at even

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Book SynopsisTable of ContentsIntroduction Who This Book Is for, What It's About, and Why v 1 What Is An Effective Manager? 1 2 The Four Critical Behaviors 9 3 Teachable and Sustainable Tools 31 4 Get to Know Your People--One on Ones 43 5 Doing One on Ones with Remote and Hybrid Workers 85 6 How to Start Doing Manager Tools One on Ones 93 7 Talk About Performance--Feedback 101 8 Giving Feedback to Remote Directs 153 9 How to Start Delivering Feedback 163 10 Ask for More--Coaching 175 11 How to Coach Remote Directs 191 12 How to Start Coaching 195 13 Push Work Down--Delegation 197 14 Delegating to Remote Directs 219 15 How to Start Delegating 221 16 The Manager Tools Manager 225 Index 227

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Book SynopsisThe Authentic Organization is an empowering guide, offering an approachable framework for organizations to go beyond diversity and inclusion. It is an invaluable resource for any leader hoping to gain and maintain a competitive edge in today's talent market! - Sergio Rodriguez, Senior Manager, Global Workforce DEI Solutions The Authentic Organization deals with a hugely important topic how to create Psychological Safety in the workplace. This book is insightful, practical, fun and easy to read! -Andreas Richter, Professor of Organisational Behaviour, University of Cambridge This is a timely book, written with heart. There is an increasing focus on Psychological Safety and Gina brings the concept to life, explaining how to make it a reality for everyone in our organisations. -Simon Blake, Chief Executive Officer, Mental Health First Aid England Mastering Psychological Safety: Your definitive guide to cultivating a psychologically safe workplace In The Authentic Organization: How to Create a Psychologically Safe Workplace,CEO of the Psychological Safety Institute Gina Battye, delivers a hands-on manual to create work environments where people thrive. You'll discover actionable strategies to establish a psychologically safe workplace; challenging and transforming workplace attitudes and outdated workplace cultures. Expect to experience a paradigm shift where psychological safety is at the core, enabling an inclusive culture and catalyzing organizational success. This book goes beyond the mechanics of creating a safe workplace, it also empowers individuals to unleash their authentic selves, not just surviving, but truly thriving, both professionally and personally. You'll gain valuable insights and practical guidance to bring your authentic self to work, effectively navigate workplace interactions and create a highly conducive environment for teamwork and collaboration. Ultimately, you will have everything you need to drive cultural change and take an active role in creating a psychologically safe environment that empowers your team and transforms your entire organization. Gina masterfully navigates you through her distinctive approach, the world-renowned 5 Pillars of Psychological Safety framework, meticulously designed to cultivate an environment where your organization and people thrive. Within these pages you will encounter: A transformative process that empowers individuals to bring their Authentic Self to work, tapping into hidden capabilities to excel in their professional lives. A comprehensive communication framework that equips individuals to effortlessly master effective workplace interactions. A ground-breaking methodology that cultivates an environment where teams thrive and collaborate effectively in a calm and focused workplace setting. A must-read blueprint for anyone aiming to create psychologically safe work environments, The Authentic Organization is your comprehensive guide to cultivating a workplace where individuals and teams thrive. This book is the ultimate manual that leaders, managers, human resources professionals, Employee Resource Group leads, and business innovators have been waiting years for.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book Synopsis

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Book SynopsisBusinesses that operate across borders need clear, impactful cross-cultural communication to foster collaboration, avoid misunderstandings and gain a competitive edge in today's globalised world.Global Influence is the business leader's guide to navigating culturally diverse teams and expanding into new markets while promoting personal growth. It equips you with practical strategies to forge authentic connections, propel your leadership prowess and amplify your global impact. Read this book to: Claim your identity as a leader with a truly global outlook Overcome communication fear and express yourself confidently Develop the skills to bridge cultural divides and build meaningful connections across nations Embrace authentic global influence to foster trust, relatability and understanding Stand out in crowded markets and drive business results through positive influence that transcends borders

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Book SynopsisJeff Howe coined the word 'Crowdsourcing' in a 2006 article for Wired magazine to describe the way in which the Internet has broken down traditional employer/employee relationships to create vibrant new enterprises that are 'staffed' by informal, often large gatherings of enthusiasts. A few weeks before the article hit the newsstands, a Google search for the word 'Crowdsourcing' returned zero results. One month after the article appeared, the same search returned nearly 500,000 hits. These days anyone and everyone can write book reviews on Amazon, post videos on Youtube, come up with new uses for Google maps or design T-shirts for Threadless. What makes this phenomenon so remarkable is that it is starting to transform the way many companies operate and to change their relationship with their customers: iStockPhoto.com has revolutionised the world of digital photography; Cambrian House is having a profound impact on the way films get made; Second Life has created a vast, profitable business with only a few formal employees but thousands of dedicated contributors. Moreover this revolution is rapidly changing our culture, introducing a consumer democracy that has never existed before.Jeff Howe has now followed up his initial, ground-breaking article with months of research, and the result is a book that will define the next stage of the Internet revolution.Trade ReviewAn informed and enthusiastic guide to the new collaborative creativity * The Times *It is carefully researched and crisply written, and the phenomenon it describes is here to stay * Management Today *Howe is certainly on to something * Financial Times *Jeff Howe has captured a complex and vital change in the business landscape: in the next few years, your customers could become your collaborators, or your competitors. His ability to weave story and strategy together makes Crowdsourcing a readable and indispensable guide to this new world -- Clay Shirky, author of Here Comes EverybodyBeyond the widsom of crowds is the work of crowds, a powerful and transformative source of creativity and an economic engine that defies traditional rules. Jeff Howe's guide to crowdsourcing - to use his perfect coinage - is insightful, fun, and indispensable to those who want to understand, or participate in, this amazing phenemonon -- Steven Levy, author of Hackers'and The Perfect Thing

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Book SynopsisPlenty of people are intelligent and have the right qualifications. But in business, to be successful, you also have to be smart and creative. This book contains 60 pieces of distilled wisdom to help you think smartly and creatively, and to enable you to stand out from the others. By the author of the bestselling The Diagrams Book (published in 14 languages), each piece of advice can be read in one minute or the entire book in one hour. Divided into six main sections (Growth, Communication, Innovation, Creativity, Relationships and Thinking), this powerful little book draws from a range of disciplines and perspectives to enable readers to transform the way they approach work and life.

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Book Synopsis“On my business card, I am a corporate president. In my mind, I am a game developer. But in my heart, I am a gamer.” —Satoru IwataTHE USA TODAY BESTSELLER "A welcome salve and a book that anyone who cares about gaming should own and read." - Forbes Satoru Iwata was the global president and CEO of Nintendo and a gifted programmer who played a key role in the creation of many of the world’s best-known games. He led the production of innovative platforms such as the Nintendo DS and the Wii, and laid the groundwork for the development of the wildly successful Pokémon Go game and the Nintendo Switch. Known for his analytical and imaginative mind, but even more for his humility and people-first approach to leadership, Satoru Iwata was beloved by game fans and developers worldwide. In this motivational collection, Satoru Iwata addresses diverse subjects such as locating bottlenecks, how success breeds resistance to change, and why programmers should never say no. Drawn from the “Iwata Asks” series of interviews with key contributors to Nintendo games and hardware, and featuring conversations with renowned Mario franchise creator Shigeru Miyamoto and creator of EarthBound Shigesato Itoi, Ask Iwata offers game fans and business leaders an insight into the leadership, development, and design philosophies of one of the most beloved figures in gaming history.

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Book SynopsisManaging Organizational Change: A Multiple Perspectives Approach, 4e, by Palmer, Dunford, and Buchanan, offers managers a multiple perspectives approach to managing change, which recognizes the variety of ways to facilitate change and reinforces the need for a tailored and creative approach to fit different contexts.The fourth edition offers timely updates to previous content, while introducing new and emerging trends, developments, themes, debates, and practices.Table of ContentsPART 1 Groundwork: Understanding and Diagnosing Change Chapter 1: Managing Change Stories and Paradoxes Chapter 2: Images of Change Management Chapter 3: Why Change? Contemporary Pressures and DriversChapter 4: What to Change? A Diagnostic Approach PART 2 Implementation: The Substance and Process of Change Chapter 5: What Changes? Chapter 6: Purpose and Vision Chapter 7: Change Communication Strategies Chapter 8: Resistance to Change Chapter 9: Organization Development and Sense-Making Approaches Chapter 10; Change Management Perspectives PART 3 Running Threads: Sustainability and the Effective Change Manager Chapter 11: Sustaining Change versus Initiative Decay Chapter 12: The Effective Change Manager: What Does It Take?

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Book SynopsisIn his highly anticipated follow up to the bestselling Getting to Yes: Negotiation Agreement Without Giving, Harvard University's world renowned negotiation expert William Ury provides the definitive guide to attaining success at work and at home.Drawing upon decades of experience in some of the world's most challenging conflict areas from million-dollar corporate mergers to high profile Middle Eastern struggles Ury highlights a previously unexamined issue which affects us all, personally and professionally: the biggest obstacle to achieving what we want comes from our own self-destructive actions.In his brilliant new book, Ury outlines practical strategies for dealing with the inner conflicts that hinder our successes. From tactics for dealing with an untrustworthy work colleague, to methods for handling a divorce conversation, and coming out on top, Getting to Yes with Yourself outlines universal techniques for success in seven compelling chapters.Fresh and insightful, Getting to Y

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Book SynopsisThere are four roles we play in life---Victim, Villain, Hero, and Guide. New York Times bestselling author Donald Miller teaches us how to recognize when we are playing the Victim or the Villain and how to shift to become the Hero or the Guide.

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Book SynopsisPeople are competing for jobs at a rate not seen since World War II. In this book, Tessa White teaches readers, specifically digital native millennials, how to recognize what is holding them back from getting a job and climbing the ladder.Trade Review'Unspoken Truths for Career Success is a terrific read for the new generations rising in the workforce--and for their leaders. It will serve as an illuminating guide to navigating workplace dynamics that will engage people at any level of their career. Tessa's vantage point is invaluable; applying her insights will help accelerate the hard career lessons that most learn only through years of trial and error.' * Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire *'I believe that Tessa has exposed one of the greatest epidemics of our time; the disconnect and burnout that many employees are experiencing. But Tessa doesn't stop there; she uses her wealth of experience to empower employees with a compass for regaining workplace satisfaction. This book is honest and practical and was long overdue.' * Frantz Belot, CEO of Tyfoon *'I have a master's degree from Harvard, yet I gathered more practical career advice from this book than I ever did in the classroom. I've learned how to give better feedback, navigate high-stakes situations, and proactively craft a fulfilling career for myself. I will be giving this book to all my favorite graduates this year.' * Lauren Neeleman, CEO of Lemontreat *'Tessa's book is truly extraordinary. Her honest advice is exactly the thing you need to hear. Whether you're looking to advance in your career, make a change, or you're struggling with team dynamics, do yourself a favor and get this book. I'm recommending it to every client I work with--it's that good.' * Dr. Lauren Cook, Clinical Psychologist, Speaker, and Author *'This book is full of smart, practical advice for the workplace. Her authentic approach makes this book a must-have for those interested in proactively navigating their own careers.' * Roger McComber, Managing Partner of McComber Capital *'Tessa has written a brilliant guide to career success. The book is filled with advice that I wish someone had shared with me early in my career. Every chapter showcases Tessa's uncanny understanding of the workplace, and how readers can apply it directly to their own situation. Such an exceptional book. I highly recommend reading it at any stage in your career.' * Ben Relles, Head of Innovation, YouTube Originals *'Tessa White is a masterful teacher on organizational power. She has been there and done it. Everyone who works in any type of organization needs this book. Buy it, read it, apply it, and put your career on a much more positive and productive trajectory.' * Michael Glausser, Executive Director of the Clark Center for Entrepreneurship at Utah State University *'This is not just work advice, it's life advice! The Unspoken Truths is a profound approach to regain control in a world that can seemingly appear out of it. The mistake is to say that you wish you had this advice when you were getting started because then you'll miss the absolute gems that can either relaunch your world or push your aspirations to greater heights. From the mailroom to the C-suite, whether you're an entrepreneur or an influencer, there's nothing you will face that The Unspoken Truths doesn't address.' * Loki Mulholland, Emmy-Winning Filmmaker and Author *'Workforce is THE issue of the day and individuals are struggling with how to 'make peace' with companies and the workplace. What valuable insights this book contains about how to do that! It teaches so clearly how to navigate the changing landscape of the workplace with easy actions items any individual can take to create a better experience.' * Val Hale, Executive Director of Utah Governor’s Office of Economic Development *

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Book SynopsisTake the Kata path to scientific thinking and superior results!In this long-awaited companion to the groundbreaking book Toyota Kata, Mike Rother takes you to the next level of developing business mindset and capability for the 21st Century. Much more than a list of management concepts, The Toyota Kata Practice Guide walks you through the process of making improvement, adaptation, and even innovation routine behavior.Designed to help a coach (the manager) and a learner work together for developing new skillsets, The Toyota Kata Practice Guide delivers the information, insight, and frameworks you need to:â Form habits that help you solve problems and achieve challenging goals â Modify the thought patterns that drive your behaviorâ Develop an organizational mindset that drives superior results The Improvement Kata gives learners the means to experiment their way through obstacles and achieve tough

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Book SynopsisAre you intimidated by day trading? Think it''s only for the select few who are savvy with stocks or are financial savants? Well, think again, because anyone can master day trading—and once you learn the basic techniques, it''s possible to make a boatload of money!In this entry-level guide to day trading, MarketWatch columnist and financial journalist Michael Sincere assumes you know nothing. Zip. Zero. Inside, he shows you how to get started and breaks day trading down by clearly explaining: -What computer equipment you''ll need -How much money is required -The technical jargon of day trading -Key strategies you''ll employ while trading -How you can manage risk Most important, Sincere lets you in on the biggest secret of all: how to master the mind game of day trading. Thousands of day traders have watched their bank accounts balloon thanks to Wall Street. Now you can get into the market Trade Review"If you are considering entering the world of day trading, either part-time or full-time, read this book!" --Toni Turner, bestselling author of The Beginner's Guide to Day Trading Online, 2nd Edition

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Book SynopsisWhat's wrong with being a "people pleaser?" Plenty!"A fascinating book... If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!"­­Kay Redfield Jamison, bestselling author of An Unquiet Mind and Night Falls FastPeople pleasers are not just nice people who go overboard trying to make everyone happy. Those who suffer from the Disease to Please are people who say "Yes" when they really want to say "No." For them, the uncontrollable need for the elusive approval of others is an addiction. Their debilitating fears of anger and confrontation force them to use "niceness" and "people-pleasing" as self-defense camouflage.Featured on NBC's "Today," The Disease to Please explodes the dangerous myth that "people pleasing" is a benign problem. Best-selling author and frequent "Oprah" guest Dr. Harriet Braiker offers clear, positive, practical, and easily do-able steps tTable of ContentsIntroduction Chapter 1: The Disease to Please Triangle: The Price of Nice Part One: People-Pleasing Mindsets Chapter 2: Toxic Thoughts Chapter 3: It’s Okay Not to Be Nice Chapter 4: Putting Others First Chapter 5: There’s More to You Than How Much You Do Chapter 6: Nice People Can Say “No” Part Two: People-Pleasing Habits Chapter 7: Learning to Please: Approval Addiction Chapter 8:Why Can’t You Get Your Parents’ Approval? Chapter 9: Love at All Costs Chapter 10: Romantic Addiction Part Three: People-Pleasing FeelingsChapter 11: Once More,Without Feelings Chapter 12: The Fear of Anger Chapter 13:Words Can Really Hurt You Chapter 14: How Far Would You Go to Avoid a Confrontation? Chapter 15: Small Steps, Big Changes The 21-Day Action Plan for Curing the Disease to PleaseA User’s Guide to the 21-Day Action Plan Day 1: Don’t Say “Yes”When You Want to Say “No” Day 2: The Broken Record Technique Day 3: The Counteroffer Day 4:What to Say If You Want to Say “No”: The SandwichTechnique Day 5: The Reverse Sandwich Technique Day 6: Rewriting the Ten Commandments of People-Pleasing Day 7: Rewriting the Seven Deadly Shoulds Day 8: Taking Care of You Day 9: Talking Yourself Out of Approval Addiction Day 10: To Do or Not to Do, That Is the Question Day 11: Tag, You’re ItDay 12: It’s Okay Not to Be Nice Day 13: The Anger Scale Day 14: The Relaxation Breath Day 15: Anger-Up Day 16: Anger-Down Day 17: TIME OUTDay 18: Stress Inoculation Day 19: Solve a Problem with a Friend, Not for a Friend Day 20: Correcting Faulty Assumptions Day 21: Celebrate Your Cure Epilogue: Some Final Thoughts

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Book SynopsisRobin Sharma, one of the world''s top success coaches and author of the international bestseller The Monk Who Sold His Ferrari', offers 10 high-impact lessons for success.The Greatness Guide' is a strikingly powerful and enormously practical handbook that will inspire you to get to world class in both your personal and professional life. Written by Robin Sharma, one of the world''s top success coaches and a man whose ideas have been embraced by celebrity CEO''s, leading entrepreneurs, rock stars and royalty, as well as by many FORTUNE 500 companies, The Greatness Guide' contains a proven formula that will help you meet your highest potential and live an extraordinary life.Discover: The personal practices of spectacularly successful people Potent ideas to get your organisation to greatness Specific strategies to turn setbacks into opportunities Revolutionary tactics for peak performance How to attract true wealth along with real happiness Breakthrough ideas to generate excellent health Trade ReviewInternational acclaim for Robin Sharma: ‘Robin Sharma's books are helping people all around the world live great lives.'Paulo Coelho ‘Robin Sharma has the rare gift of writing books that are truly life-changing.' Richard Carlson Ph.D., author of the #1 New York Times bestseller ‘Don't Sweat the Small Stuff’ ‘He is recognized as one of the world's top experts on leadership and personal growth.' The Times of India Praise for The Monk Who Sold His Ferrari: ‘A captivating story that teaches as it delights.’ Paulo Coelho ‘The book is about finding out what is truly important to your real spiritual self rather than being inundated with material possessions.’ Michelle Yeoh (Crouching Tiger Hidden Dragon)

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Book SynopsisA step-by-step technique for sparking breakthrough creativity in advertising--or any fieldSince its publication in 1965, A Technique for Producing Ideas has helped thousands of advertising copywriters smash through internal barriers to unleash their creativity. Professionals from poets and painters to scientists and engineers have also used the techniques in this concise, powerful book to generate exciting ideas on demand, at any time, on any subject. Now let James Webb Young's unique insights help you look inside yourself to find that big, elusive idea--and once and for all lift the veil of mystery from the creative process."James Webb Young is in the tradition of some of our greatest thinkers when he describes the workings of the creative process. The results of many years in advertising have proved to him that the key element in communications success is the production of relevant and dramatic ideas. He not only makes this point vividly for us b

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Book SynopsisGregory Fairchild introduces readers to the rising set of entrepreneurs whose efforts to reach marginalized groups are reshaping the emerging markets of the United States. He explores how minority-owned and community-development institutions are achieving innovations in financial services to further economic development and reduce inequality.Trade ReviewI've long believed that the issues facing underserved communities are not intractable, despite what some say. There are proven approaches that work. In this book, Gregory Fairchild showcases some of those approaches and innovations, marrying his compelling firsthand experience with academic research. -- Robert E. Rubin, board chair, Local Initiatives Support Corporation, and former U.S. treasury secretaryFairchild expertly weaves personal narrative, academic scholarship, and practical insights to provide a truly compelling thesis for enhancing communities and financial systems within our urban centers. This book should be required reading in business schools, board rooms, and governments at all levels. -- Erika H. James, dean, Wharton School, University of PennsylvaniaBy sharing his own personal journey and decades of in-depth research, Gregory Fairchild reveals how capital and finance can help us build a more just, inclusive future. His timely account of community development financial institutions beautifully conveys their power to expand opportunity and transform lives, from Indian Country to the South Side of Chicago. -- Debra D. Schwartz, managing director of impact investments, John D. and Catherine T. MacArthur FoundationArguably the greatest threat to America’s competitiveness in the global economy is the inequality of opportunity among races and places across the country. Fairchild’s book details the work and stories of innovative people and organizations transforming the American financial system into an agent of economic mobility for more people and communities throughout our land. Continuing and expanding this work is absolutely critical to forming a more perfect union. -- Maurice A. Jones, president and CEO, Local Initiatives Support Corporation, and former U.S. HUD deputy secretaryFairchild moves the conversation on diversity and inclusion in the U.S. financial system forward, with personal stories from his own work and honest case studies that don’t try to hide or sugarcoat the challenges. -- Marcus Schaefer, former CEO, Truliant Federal Credit UnionCompelling vignettes along with sensitive analysis and commentary repeatedly affirm the impact that courageous leadership and a genuine commitment to economic and social justice can have on invigorating communities by embracing diversity and inclusion. * Choice *Table of ContentsAcknowledgments Preface 1. The Best Investment I Never Had to Make 2. A Fool’s Errand? The Riskiness of Financial Services in Low-Income Areas 3. Efficient? Are Development Financial Institutions Expensive to Operate? 4. Changing the World Through the South Side of Chicago 5. Corn Tostadas and a Changing Compton 6. A Sense of Place: Interplay of Geography and Capability 7. What Ethnic Hairstyling and Credit Unions Have in Common 8. Croissants and Corridors to Wealth Creation 9. Targeted Private Equity I: Neighborhood Integration, Black Capitalism, and the Inception of Minority Private Equity 10. Targeted Private Equity II: The Advantage of Being a Marginal Minority 11. Building Wealth in Indian Country 12. Flooding the Food Desert in North Philly 13. A Bluebird Takes Flight: A Reinterpretation of Banking at American Express 14. How I Lost My FOMO Notes Index

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Book SynopsisTips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that''s transforming today''s call center and the location-neutral call center. It also helps readers determine whether it''s cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses Table of ContentsIntroduction 1 Part I: From the Ground Up: An Overview of the Call Center 7 Chapter 1: A First Look at Call Centers 9 Chapter 2: Business Basics: Models and Drivers and Goals, Oh My! 19 Chapter 3: Developing the Cast of Characters 43 Chapter 4: Building a Call Center of Your Own 65 Chapter 5: Choosing the Outsourcing Option 85 Part II: The Master Plan: Finance, Analysis, and Resource Management 107 Chapter 6: Analyze This! 109 Chapter 7: Right People, Right Place, Right Time: Resource Management 143 Chapter 8: Call Center Scheduling: Not As Simple As 1, 2, 3 157 Part III: Making Life Better with Technology 185 Chapter 9: An Introduction to Call Center Technology 187 Chapter 10: Technological Enhancements: Getting the Newest and Coolest Stuff 209 Chapter 11: Using Home Agents 221 Part IV: Creating High-Performance Teams 241 Chapter 12: Hiring and Training 243 Chapter 13: Creating a Coaching Culture 257 Chapter 14: Creating a Motivated Workforce 265 Part V: Ensuring Continuous Improvement 281 Chapter 15: The Power of Process Improvement 283 Chapter 16: Mastering Change in Your Organization 299 Chapter 17: Quality-Control Programs and Certifications 313 Part VI: The Part of Tens 321 Chapter 18: Ten Ways to Improve Agents’ Job Satisfaction 323 Chapter 19: Ten Questions Every Call Center Manager Should Answer 329 Chapter 20: Almost Ten Ways to Decrease Call Center Costs and Increase Efficiency 335 Appendix A: Key Call Center Definitions and Concepts 341 Appendix B: Call Center Support Services 349 Index 353

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Book SynopsisThe key to understanding how your manager calculates your real value and how to boost it More than anything else, you need to understand exactly how your employer evaluates you, and your annual performance review doesn't tell the whole story.Trade Review#7 New York Times Best Seller (Hardcover Advice, How-To, and Miscellaneous) #5 New York Times Best Seller (Hardcover Business) #2 Wall Street Journal Best Seller (Hardcover Business) #10 Publishers Weekly Best Seller (Hardcover Nonfiction) #7 USA Today Best Seller (Money) #10 Chicago Sun-Times Best Seller (Nonfiction) "The best way to be valued at work is to add a ton of value, and Cy Wakeman shows you exactly how to do it in today's fast-moving, technology-fueled workplace. She'll also guide you to getting your MOJO back as an employee. An invaluable tool for those who want success at work and at home." —Marshall Goldsmith, New York Times bestselling author, MOJO and What Got You Here Won't Get You There "I don't know how she topped Reality-Based Leadership, but she did. This is, simply put, a GREAT book! Every business needs to buy every employee a copy of it." —Larry Winget, New York Times bestselling author, Shut Up, Stop Whining and Get A Life and It's Called Work for a Reason! "Cy Wakeman's approach and methodology have made a profound difference with myself and my team. If you are interested in taking back control of your personal business success, read The Reality-Based Rules of the Workplace. Every person within an organization can reclaim his or her ability to add significant value, and she will show you how." —John McVeigh, president, O.C. Tanner Recognition Company Limited "This book is a must-read for anyone who has ever felt dissatisfied, unappreciated, or fed up with his or her job. In The Reality-Based Rules of the Workplace, Cy Wakeman delivers (with tough love and humor) an incredibly liberating reality check: you are the cause of your own suffering, and only you have the power to end it. Wakeman compels readers to ditch the excuses, take back control of their happiness at work, and discover that the jobs they've always wanted were there all along." —Chris Powell, executive vice president, human resources, Scripps Networks Interactive "It gets more challenging every year to ensure employees are highly engaged, and it's a critical concern for leaders in nearly every organization today. The Reality-Based Rules of the Workplace reveals what's been missing from well-intentioned, yet often ineffective, engagement programs: an expectation that employees have significant responsibility for their happiness at work. Once we embrace the reality that engagement is tied to personal accountability, organizations will have a happier, more engaged workforce, and healthier bottom lines." —Caroline Stockdale, senior vice president, human resources, Medtronic "In The Reality-Based Rules of the Workplace, Cy Wakeman challenges us to take a look in the mirror, give up our self-defeating stories, and accept responsibility for our own success. With her quick wit and compelling stories, Wakeman turns doubters into believers who demonstrate their value and find happiness at work. She's the straight-shooting yet empowering mentor you wish you had." —Philip Wilner, vice president and medical director, behavioral health, New York–Presbyterian Hospital/Weill Cornell Medical Center "Cy Wakeman's new book is for every member of the workforce who wants to elevate his or her performance to a higher level. The Reality-Based Rules of the Workplace provides invaluable tools for converting the energy spent on feelings of frustration, complacency, and hopelessness into fuel for finding happiness and achieving your fullest potential. Cy’s philosophy and tools have been invaluable in helping our leaders learn to embrace accountability, and the positive response from employees has been overwhelming." —Alyson Guthrie, chief human resources officer, Crowell & Moring "One of my biggest disappointments as a CEO is the significant number of good employees we have lost because some incident changed their attitude almost overnight. It is great to finally have a book that helps employees understand how management views them and that they can totally control that perception. The greatest benefit to The Reality-Based Rules of the Workplace is that it teaches us all how to be more accountable in our own careers. Every college student should read this to prepare them for the real world and how to thrive in it." —Mike Rydin, president and CEO, HCSS "In The Reality-Based Rules of the Workplace, Cy Wakeman reveals that the key ingredient to both high performance and happiness is simple: personal accountability. With a no-holds-barred approach and practical tools, Wakeman helps employees discover a newfound sense of happiness and control in their work." —Kim Ferrarie, senior vice president, human resources, Air Liquide "Cy Wakeman's newest book is for every member of the workforce who wants to elevate his or her performance to a higher level of greatness. The Reality-Based Rules of the Workplace provides tools for converting any disengagement you are feeling toward your current company into powerful action to re-engage and achieve your fullest potential. We are using Cy’s philosophy and tools in our leadership development programs, and the response has been overwhelming! I highly recommend this book if you are ready to challenge yourself to let go of any blockers that are preventing you from being your best." —Ken Myers, senior vice president and chief human resources officer, Hospira, Inc. "The Reality-Based Rules of the Workplace is an essential guide to facing the real challenges you deal with every day and seizing the opportunities they represent, instead of feeling victimized. Cy Wakeman shows how you can adopt a no-nonsense approach to owning your career and becoming the kind of employee no organization would want to lose." —Ed Bjurstrom, general manager, Gilead Sciences "The Reality-Based Rules of the Workplace is spot on! It provides a suite of tangible tools that empower employees to take control of their work life. We all want to determine our own destiny, how we contribute at work, and how we feel about it. This book is key to moving forward! The messages Cy provides are easy to understand and apply across environments." —Shannon Bell, executive coach and organizational development consultant "If you are an employee or you have employees, The Reality-Based Rules of the Workplace is a must-read for thriving in today’s marketplace. Cy provides simple steps to developing a culture where employees are contributors and drivers of your basic operating principles, and she provides tips on how to enhance business results by creating relationships that are meaningful and success-filled for employees, coworkers, and your business." —Cindy Williams, organizational development specialist, Bayer CropScience "The Reality-Based Rules of the Workplace is a gem for anyone holding a job, and for those who evaluate the work of other people. Totally engaging, funny at times, and an easy read. This book is packed with questions to ask yourself and guidance toward the best, most productive answers to drive success for yourself, your coworkers, and your business. Cy has hit this one out of the park!" —Gordon Whitten, serial entrepreneur and innovation expertTable of ContentsIntroduction: The New Rules of the Game 1 Part One The New Value Equation 15 1 Your Current Performance 17 2 Your Future Potential 37 3 Your Emotional Expensiveness 61 Part Two The Five Reality-Based Rules of the Workplace 75 4 Rule #1: Your Level of Accountability Determines Your Level of Happiness, so Don’t Hope to Be LUCKY. CHOOSE TO BE HAPPY 77 5 Rule #2: Suffering is Optional, so DITCH THE DRAMA! 97 6 Rule #3: Buy-In is Not Optional. YOUR ACTION, NOT OPINION, ADDS VALUE. 123 7 Rule #4: Say ‘‘Yes’’ to What’s Next. CHANGE IS OPPORTUNITY. 137 8 Rule #5: You Will Always Have Extenuating Circumstances. SUCCEED ANYWAY. 149 Call to Action Put the New Rules to Work 165 Notes 173 Acknowledgments 175 About the Author 179 Index 181

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Book SynopsisThe Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job. A bestselling author and business guru tells how to improve job satisfaction and performance.Table of ContentsIntroduction vii The Fable Shock 3 Part One: The Manager 5 Part Two: Retirement 21 Part Three: The Experiment 59 Part Four: Going Live 167 The Model The Miserable Job 217 The Cost of Misery 219 The Three Root Causes 221 The Benefits and Obstacles of Managing for Employee Engagement 224 Exploring and Addressing the Causes of Job Misery 229 Case Studies 239 Taking Action 250 The Ministry of Management 253 Acknowledgments 255 About the Author 258

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Book SynopsisThe Oliver Wight Class A Standard for Business Excellenceis the definitive, comprehensive statement of excellence in business today. Oliver Wight's Class AStandardis the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have usedthestandard,and the benchmark capability it enables,to differentiate their business. The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the readerthrough an understanding of business maturity and how to drive increase maturity with correspondingsustainablebusiness benefit.Usingthe Oliver WightProvenPath, a journey of Milestones focused on strategic prioritiesthat drive you through a series of defined Maturity Transitions, people, behavior and processes all become more aligned and focused. Updated content will include new information on collaboration, segmentation, value chain, analytTable of ContentsPreface ix Introduction xi Foundation xvii 1. Managing the Strategic Planning Process 1 2. Managing and Leading People 17 3. Driving Business Improvement 31 4. Integrated Business Planning 47 5. Managing the Products and Services Portfolio 63 6. Managing Market Demand 81 7. Managing the Supply Chain 95 8. Managing Internal Supply 113 9. Managing External Sourcing 129 Oliver Wight Biography 145

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Book SynopsisExplore the human side of the latest digital technologies and trends In Human-Driven Experience: The Battle for Trust in a Digital Age, veteran digital strategist delivers a must-read exploration of how to capture the attention of consumers whose tolerance for inauthenticity is at an all-time low. In the book, you'll discover ways to harness the sometimes whiplash-inducing pace of change in the marketplace to accelerate innovation in your own organisation. The author discusses the need for increased mobility between functional areas like information technology, digital and marketing and how privacy and security must become essential components of your brand''s promise to consumers. You''ll also find: Strategies for creating end-to-end digital experiences that hit home with consumers Techniques for rising above the ever-loudening din of inauthentic advertising and marketing that has made consumers increasingly sceptical of new and estTable of ContentsIntroduction: Power to the People ix 1 What Have Brands Lost Over the Past 30 Years? Recognize, Remember, Recommend, Relevance 1 2 The Human Touch: Customer, Employee, Client, Shareholder … Just People 7 3 Putting Empathy and Expertise Back into the Equation 31 4 The Battle for Trust in the Digital Age— The More We See, the Less We Believe 53 5 The Importance of Moving from Predicting to Anticipating 77 6 The Six Pillars of Purpose- Driven Experience 99 7 Bringing Technology and People Together in a More Human- Centric Way 131 8 Realizing a New Vision for Building Community and Loyalty 151 9 The Value of Promoting Authenticity, Reputation, and Real Engagement 173 10 Power Sharing and the Human Experience— The Next Wave of Growth 191 Notes 203 Acknowledgments 207 About the Author 209 Index 211

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Book SynopsisThe Fifth Edition of Managing Operations Across the Supply Chain offers a global, supply chain perspective of operations management treatment that embraces the foundations of operations management but includes new frameworks, concepts, and tools to address the demands of today and changing needs of the future. We live in dynamic and exciting times due to many changes affecting nearly every aspect of business - including operations management. This fourth edition reflects key shifts in operations management.Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.Table of ContentsPart 1: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT Chapter 1: Introduction to Managing Operations Across the Supply Chain Chapter 2: Operations and Supply Chain Strategy Part 2: FOUNDATIONS OF OPERATIONS MANAGEMENTChapter 3: Managing Processes and Capacity Chapter 3: Chapter Supplement: Process Mapping and Analysis Chapter 4: Product/Process Innovation Chapter 5: Manufacturing and Service Process Structures Chapter 6: Managing Quality Chapter 6: Chapter Supplement: Quality Improvement Tools Chapter 7: Managing Inventories Chapter 8: Lean Systems Part 3: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN Chapter 9: Customer Service Management Chapter 10: Sourcing and Supply Management Chapter 11: Logistics Management Part 4: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN Chapter 12: Demand Planning: Forecasting and Demand ManagementChapter 13: Sales and Operations Planning Chapter 14: Materials and Resource Requirements Planning

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Book SynopsisA guide for insurance and other industries to staying on customers'' radars Attention Hacking: The Power of Social Media Selling in Insurance and Finance shows how you can make insurance go viral on social media. It might sound too good to be true, but think about itproducts that enhance wealth accumulation, health, and family protection should be as in-demand as the latest iPhone. People may never stand in line overnight to purchase the latest insurance products, but the tools and strategies in this book will help you get significantly closerwithout pouring millions into marketing. In this book, Dr. Robin Kiera teaches tactics that global insurers and intermediaries have already used to position themselves successfully on social media. He explains, step by step, how you too can reach millions of people through the relevant channels. Before you can make a sale, you need to get the customer's attention. Attention Hacking leads you straight to that gTable of ContentsForeword by Julian Teicke xiii Foreword by Dr Stefan Knoll xvii Introduction xix Part I: Introducing Attention Hacking 1 Chapter 1: Leading You Through the Digital Jungle Like Crocodile Dundee 3 Chapter 2: ‘It’s the Mindset, Stupid.’ 17 Chapter 3: Sales Is Broken, and Operations Has Seen Better Times 29 Chapter 4: Imagine It’s the End-of-the-Year Selling Season and No One Is Listening 39 Chapter 5: How Attention Hacking Works 49 Chapter 6: Knowledge Is Not in Short Supply 57 Part II: Implementing Attention Hacking 63 Chapter 7: Set (Unrealistic) Goals 65 Chapter 8: Get Started on the Right Foot 69 Chapter 9: Engage Your Community 75 Chapter 10: Use Suitable Formats 85 Chapter 11: Digitally Scale Offline Events 101 Chapter 12: Be Where the Customer Is 111 Chapter 13: Become a Content Machine 167 Chapter 14: Identify Your Relevant Influencers 173 Chapter 15: Build Social Media into Your Daily Routine 175 Chapter 16: Build an Effective Sales Funnel 177 Chapter 17: Summing Up Attention Hacking 183 Chapter 18: Digitalscouting: We Make Your Customer Come to You 187 Index 191

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Book SynopsisTable of ContentsIntroduction 1 Book 1: Laying the Groundwork 5 Chapter 1: Preparing for Business 7 Chapter 2: Arranging the Foundations 27 Chapter 3: Can You Do the Business? 47 Chapter 4: Preparing the Business Plan 59 Chapter 5: Establishing Your Starting Position 77 Chapter 6: Researching Your Customers and Competitors 89 Book 2: Sorting Out Your Finances 123 Chapter 1: Finding the Money 125 Chapter 2: Seeking Alternative Funding 149 Chapter 3: Figuring Out the Figures 165 Chapter 4: Budgeting for Beginners 185 Book 3: Finding and Managing Staff 199 Chapter 1: Staying on the Right Side of the Law 201 Chapter 2: Finding and Interviewing Job Candidates 213 Chapter 3: Employing People Successfully 235 Chapter 4: Disciplining and Dismissing Staff 251 Chapter 5: Inspiring Employees to Better Performance 267 Chapter 6: Coaching and Development 285 Chapter 7: Becoming an Expert at Performance Appraisal and Management 299 Book 4: Keeping on Top of the Books 313 Chapter 1: Recording the Financial Facts 315 Chapter 2: Managing Your Tax Position 331 Chapter 3: How Investors Read a Financial Report 343 Book 5: Marketing and Advertising Your Wares 361 Chapter 1: Taking a Closer Look at Customers 363 Chapter 2: Defining Your Business Mission, Vision, Objectives and Values 377 Chapter 3: Marketing and Selling Your Product or Service 383 Chapter 4: Creating and Placing Ads 413 Chapter 5: Public Relations and Publicity 441 Chapter 6: Doing Business Online 457 Chapter 7: Social Media Engagement 485 Book 6: Growing and Improving Your Business 519 Chapter 1: Thinking Strategically 521 Chapter 2: Managing More than One Product 543 Chapter 3: Improving Your Company’s Performance 575 Chapter 4: Franchising for Growth 589 Chapter 5: Funding Expansion 597 Chapter 6: Becoming a Great Manager 611 Index 627

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a huge range and FREE tracked UK delivery on ALL orders.

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Book Synopsis180 of the sharpest and stickiest ways to get better results at workFlip the org chart and put the customer on top. Write the press release before you start development. Give someone busy more work to do. In 180 Business Hacks, you''ll find these and 177 other surprising, sharp and inspiring ways to get better results at work. These cheat codes will help you succeed by shifting the way you think about business problems. Conventional thinking gets you conventional results but often the stickiest ideas are small. And like tiny cracks, they eventually turn into in something bigger. The hacks are organized into 9 themed chapters (Innovation, Strategy, Structure, Management, Analysis, Portfolio, Change, Impact and Effectiveness) so you can find them quickly, but for best results just flip through and open at random. You''ll always find something unexpected to add to your daily routine.

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Book SynopsisExam Board: OCRLevel: A-levelSubject: BusinessFirst Teaching: September 2015First Exam: June 2016- Guides students through the new course and assessment structure with advice at the start of the book to help them understand what''s required- Enables students to put their knowledge in context and helps them start analysing business data with case studies of real businesses included throughout- Prepares students for assessment with the ''Your turn'' feature that contains practice questions including multiple choice, case study and data response, and those that test their quantitative skillsTable of Contents 1: Introduction to business Chapter 1: Enterprise and business functions Chapter 2: Business sectors and types of business Chapter 3: Franchises and co-operatives Chapter 4: Business size, growth and external growth 2: Business objectives and strategy Chapter 5: Stakeholders Chapter 6: Different stakeholder objectives and mission statements Chapter 7: Corporate social responsibility (CSR) Chapter 8: Strategy and implementation Chapter 9: Business plans Chapter 10: Risk and uncertainty and opportunity cost Chapter 11: Contingency planning and crisis management Chapter 12: Models of strategic choice Chapter 13: Measures of performance – financial and non-financial Chapter 14: Forecasting Chapter 15: Decision making and conflicts in decision making Chapter 16: Decision trees Chapter 17: Ansoff’s matrix 3: External influences Chapter 18: The market including physical and non-physical markets Chapter 19: Demand and supply and market forces Chapter 20: Competition and market dominance Chapter 21: The EU, emerging markets and the global context Chapter 22: International trade and free trade Chapter 23: Political factors Chapter 24: Economic factors Chapter 25: Social and technological factors and the digital revolution Chapter 26: Ethical factors Chapter 27: Legal factors Chapter 28: Environmental factors and external factors and influences Chapter 29: Causes and effects of change Chapter 30: Managing change 4: Accounting and finance within a business environment Chapter 31: Accounting and finance objectives and strategy Chapter 32: Sources of finance Chapter 33: Accounting concepts 5: Management accounting Chapter 34: Costs, revenue and profit Chapter 35: Break-even analysis and contribution Chapter 36: Investment appraisal Chapter 37: Budgets and variance Chapter 38: Cash-flow and working capital 6: Financial accounting Chapter 39: Income statements Chapter 40: Statement of financial position Chapter 41: Ratio analysis Chapter 42: External influences on accounting and finance 7: Human resource management within a business environment Chapter 43: Human resource management objectives Chapter 44: Organisation Chapter 45: Communication 8: The workforce Chapter 46: Workforce planning Chapter 47: Recruitment, selection and training Chapter 48: Appraisal Chapter 49: Redundancy and dismissal 9: Management Chapter 50: Functions of management and leadership Chapter 51: Motivation Chapter 52: Employer/employee relations: trade unions and consultation Chapter 53: Employer/employee relations: employment law 10: Marketing within a business environment Chapter 54: Marketing within a business environment 11: Customer needs Chapter 55: Identifying customer needs Chapter 56: Customers and consumers, anticipating consumer needs and the product life cycle 12: The marketing strategy Chapter 57: Product and service marketing Chapter 58: The marketing mix Chapter 59: Price Chapter 60: Place Chapter 61: Promotion 13: Operations management within a business environment Chapter 62: Operations management objectives Chapter 63: Added value 14: The production process Chapter 64: Innovation, research and development Chapter 65: Methods of production Chapter 66: Project management 15: Productive efficiency Chapter 67: Productivity Chapter 68: Economies and diseconomies of scale Chapter 69: Capacity utilisation and management Chapter 70: Stock control Chapter 71: Lean production Chapter 72: Technology 16: Productive quality (fit for purpose) Chapter 73: Internal and external quality standards Chapter 74: Location and logistics

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Book Synopsis"Professor Coffee''s compelling new approach to holding fraudsters to account is indispensable reading for any lawmaker serious about deterring corporate crime."--Robert Jackson, former Commissioner, Securities and Exchange Commission In the early 2000s, federal enforcement efforts sent white collar criminals at Enron and WorldCom to prison. But since the 2008 financial collapse, this famously hasn''t happened. Corporations have been permitted to enter into deferred prosecution agreements and avoid criminal convictions, in part due to a mistaken assumption that leniency would encourage cooperation and because enforcement agencies don''t have the funding or staff to pursue lengthy prosecutions, says distinguished Columbia Law Professor John C. Coffee. "We are moving from a system of justice for organizational crime that mixed carrots and sticks to one that is all carrots and no sticks," he says. He offers a series of bold proposals for ensuring that corporate malfeasance can once again be punished. For example, he describes incentives that could be offered to both corporate executives to turn in their corporations and to corporations to turn in their executives, allowing prosecutors to play them off against each other. Whistleblowers should be offered cash bounties to come forward because, Coffee writes, "it is easier and cheaper to buy information than seek to discover it in adversarial proceedings." All federal enforcement agencies should be able to hire outside counsel on a contingency fee basis, which would cost the public nothing and provide access to discovery and litigation expertise the agencies don''t have. Through these and other equally controversial ideas, Coffee intends to rebalance the scales of justice.

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Book SynopsisIf you ask the average person who an entrepreneur is, they'll probably say people like Steve Jobs, Elon Musk or Mark Zuckerberg. But the truth is, you don't need to know how to code or raise VC money to start a business. There are hundreds of millions of small business owners globally, with most creating simple, straightforward services that customers need.Nick Huber, founder of The Sweaty Startup and several million-dollar businesses, challenges the prevailing Silicon Valley wisdom by demonstrating that success as a small business owner is based on the essential principle of doing common things uncommonly well. In The Sweaty Startup, Nick offers readers the simplest, easiest, and lowest-risk path to reclaiming entrepreneurship, generating value, and forging a new path to get ahead on their own terms. By returning to the most foundational business tactics, this book is a refreshing burst of clarity and simplicity in a world that's obsessed with technology startups, the suffocating squeeze of digital innovation, and the elusive lure of billion-dollar payouts.Filled to the brim with practical insights, inspiring real-life stories, and actionable advice for aspiring entrepreneurs, Nick will reveal how to create a business that succeeds on the most essential level: making money, consistently and predictably over the long term. His book will redefine entrepreneurship and become the go-to handbook for years to come.

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Book SynopsisOver the last two decades, the conventional approach to business strategy has become frustratingly complex. Here is a new and simplified approach to strategy which cuts through the fog, by one of America's leading economists and business professors.

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