Description
Book SynopsisThe Oliver Wight Class A Standard for Business Excellenceis the definitive, comprehensive statement of excellence in business today. Oliver Wight's Class AStandardis the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have usedthestandard,and the benchmark capability it enables,to differentiate their business.
The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the readerthrough an understanding of business maturity and how to drive increase maturity with correspondingsustainablebusiness benefit.Usingthe Oliver WightProvenPath, a journey of Milestones focused on strategic prioritiesthat drive you through a series of defined Maturity Transitions, people, behavior and processes all become more aligned and focused. Updated content will include new information on collaboration, segmentation, value chain, analyt
Table of Contents
Preface ix
Introduction xi
Foundation xvii
1. Managing the Strategic Planning Process 1
2. Managing and Leading People 17
3. Driving Business Improvement 31
4. Integrated Business Planning 47
5. Managing the Products and Services Portfolio 63
6. Managing Market Demand 81
7. Managing the Supply Chain 95
8. Managing Internal Supply 113
9. Managing External Sourcing 129
Oliver Wight Biography 145
