Hospitality and service industries Books

Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurement, using both traditional and new measures. The authors address pertinent questions such as: What is innovation in services and how is it conceptualized? How is it measured? How is it organized and managed within both service and non-service firms? Key Features: Identifies potential challenges and outlines the future of research Reflects on the rise of innovation networks in the field of services Provides a comprehensive review of advances in the field of service innovation over the last 30 years Illustrates via in-depth discussions the progress, and the gaps to be filled, in the measurement of service innovation This insightful book will be a useful introduction for both undergraduate and graduate teaching of organisational innovation, economics of innovation and services. It will also be a valuablel resource for researchers and business and policy practitioners in the field of service innovation.Trade Review‘Written by some of the most prominent researchers in the field, this book provides a profound and up-to-date introduction to innovation in services. The book relates the topic to both innovation and service science traditions. Academics, students and other scholars interested in either tradition can benefit from it. The book is useful in discerning the complexity of service innovation.’ -- Jon Sundbo, Roskilde University, Denmark‘This Advanced Introduction sets out to organise and review a disparate and multidisciplinary body of work. It considers research resulting from the explosion of interest in service innovation (together with closely related topics). The authors are extremely well-qualified for this challenging task. They have extensive experience in pioneering and advancing such research and have a deep knowledge of Francophone and other studies, that often highlight issues neglected in much Anglo-American work. On top of that, they can write concisely and lucidly.They helpfully outline a number of major approaches to service innovation in an insightful fashion. This framework is used to re-examine familiar issues and to suggest ways of addressing emerging issues. The authors highlight gaps in the literature, where it has paid insufficient attention to certain approaches or neglected to address promising or problematic developments. While primarily aimed at researchers and service scholars, this readable and unpretentious book has much to offer both managers and public service professionals. Service innovation was at one time regarded as a Cinderella field; this milestone overview suggests that this field is reaching maturity. Furthermore, it is yielding a bountiful harvest, and this nook provides much food for thought and development of new perspectives.’ -- Ian Miles, University of Manchester, UK‘Services and service innovations are already the economic backbone in many countries in terms of value creation and competitive advantage. How service research can contribute to value creation becomes clear in the new Advanced Introduction to Service Innovation. The book provides an impressive overview of research results and practices from leading scholars and will be a very inspiring read.’ -- Bo Edvardsson, Karlstad University, SwedenTable of ContentsContents: 1 Introduction to Service Innovation 2 Defining and conceptualizing Innovation in Services 3 Measuring Innovation in Services 4 Service Industrialization and Linear Models for Innovation in Services 5 Practice-based, Interactive, and Open Models for Innovation in Services 6 Networking for Innovation in Services 7 Service innovation in non-service organizations 8 Conclusion to Service Innovation References Index

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Book SynopsisChristos Anagnostopoulos brings together a diverse range of leading experts in this comprehensive Research Handbook to examine how corporate social responsibility (CSR) in sport has grown from a fledgling concept to a robust field of research and practice.

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Book SynopsisIn this unique book, Sten Söderman explores the prospect of China reaching its goal of hosting the 2050 World Cup. Söderman takes into consideration China’s size, resources, traditions and political system to ask what needs to be done and how.The book assesses football in China today, discussing the main driving forces behind the development of football in China, and offering an analysis of its organizational structure, strengths, regulations, and weaknesses. Taking a comparative approach, Söderman asks if China should simply adopt the European model of football, including values and skills, through imported players and coaches, or if it is better for China to forge its own path by building on its traditions and limiting the possibility of investing in foreign players, coaches and foreign football clubs. Looking to the future, the book outlines new models and tools to analyse the footballization of China. Söderman concludes with the argument that grassroots activity is the most critical factor in the development of football in China.Examining if a strategic management mix will help China win the 2050 World Cup, this book will be a valuable resource for scholars and students of sport management and Asian business studies.Trade Review‘Football in China has always been something of an enigma, especially over the last decade. Often under researched and misunderstood, Söderman's text lifts the veil on recent developments using an appropriately rigorous analytical approach. This is an important book that will appeal to researchers and fans alike.’ -- Simon Chadwick, Skema Business School, FranceTable of ContentsContents: Preface 1. Chinese and other perspectives on football 2. The main actors in football 3. Governance and monetary flows 4. Copy Europe or Go it Alone? 5. Can a strategic management mix help China win the 2050 World Cup? 6. Conclusions and implications Bibliography Index

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Book SynopsisThe ultimate goal of Sustainable Tourism is to empower the industry to achieve a harmonious balance between conservation and progress, forging a responsible and resilient tourism sector that caters not only to contemporary travellers but also safeguards the well-being of future generations.

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Book SynopsisIn an era marked by unprecedented technological advancements, the retail industry is at the forefront of a transformative journey. This work delves into the dynamic interplay between cutting-edge technologies and the evolving landscape of retail commerce.

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Book SynopsisIn recent years, there has been a rapid increase in public pressure on the accountability of business organizations. Financial crises and corporate scandals around the world have raised serious concerns about the implications for the social and environmental impacts of industry and enterprises. Consequently, there is a growing social demand for transparency in business management. These efforts to instil good practice and ethical behaviour have been particularly pronounced in the tourism and hospitality sectors, where corporate social responsibility is seen as essential for the future of the industry.Drawing on research from around the world, this collection of essays explores key challenges, solutions and applications of business ethics, CSR, and corporate governance in the tourism industry. This book will be a reading companion mainly for tourism management students in higher academic organizations but will also be of interest to professionals, policymakers, and planners in

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Book SynopsisIn the ever-evolving realm of retail commerce, the confluence of groundbreaking technologies is not merely a trend but a transformative force reshaping the industry's very foundations. This work delves into this dynamic landscape, offering an insightful exploration of how cutting-edge innovations are revolutionizing the retail experience.

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Book SynopsisAdvances in Hospitality and Leisure promotes seminal and innovative research outputs pertaining to hospitality, leisure, tourism, and lifestyle, encouraging researchers to investigate new research issues and problems that are critical but have been under-investigated previously.

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Book SynopsisReligious tourism is a phenomenon dating back thousands of years, that engages people from all walks of life, from across the entire globe. It is an inseparable part of many human lives. This book will be suitable for students, the research community, and academics.

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Book SynopsisThis title in the Building the Future of Tourism series offers a comprehensive overview of the significant challenges faced by the tourism industry in the area of sustainable development.Leading specialists from a range of fields cover a wide spectrum of topics under the main themes of The Economics of Tourism Supply, Tourism Economics at the National, Regional, and Global Level, Tourism Economics and Climate Issues, Economics of Tourism Destination, Socio-cultural Perspective on Sustainable Tourism, and a Futuristic Vision of Tourism Economics.The Emerald Handbook of Tourism Economics and Sustainable Development undertakes both theoretical and empirical research studies using both primary and secondary research methodologies. The issues discussed in this book will be of interest to academics in the tourism and sustainability domains, as well as professionals seeking innovative solutions.

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Book SynopsisThis book contains an Open Access chapter.Discover the transformative power of coopetition' in the dynamic world of tourism and hospitality organisations, where inclusive development takes centre stage. The traditional model of competing alone is losing ground, making way for a new era of collaboration and partnership-driven competition. It is within this context that participating in a network becomes vital for organisations seeking a competitive advantage.Drawing on the work of a range of global contributors, the editors examine how this dyadic behaviour of simultaneously cooperating and competing among two or more players is transforming the tourism sector. Through meticulous planning and strategic implementation, coopetition' can generate remarkable advantages for tourism destinations and their stakeholders. Each chapter provides a real case of coopetition in the tourism sector and offers tools and ways to manage strategic networks under intentiona

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Book SynopsisBringing together diverse perspectives, including those of destination managers, policymakers, tour operators, local communities, and travellers Sustainable Tourism fosters a collective understanding of sustainability in tourism and inspires a shared commitment towards responsible tourism practices.

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Book SynopsisFrom restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from Operations Management in the Hospitality Industry.Table of ContentsChapter 1. Understanding Service Operations Strategy; Alec N. Dalton and Michelle (Myongjee) Yoo Chapter 2. Designing Service Experiences; Peter Szende and Alec N. Dalton Chapter 3. Designing Service Environments; Vanja Bogicevic and Hyeyoon Choi Chapter 4. Forecasting Demand; Michelle (Myongjee) Yoo and Sybil Yang Chapter 5. Inventory Control; Miguel Bendrao Baltazar and Yuan Li Chapter 6. Managing Supply Chains; John Bancroft and Di Li Chapter 7. Organizing Staff; Suzanne Markham Bagnera and Peter Szende Chapter 8. Managing Capacity and Waits; Alec N. Dalton and Andrew M. Daw Chapter 9. Measuring Quality; Michelle (Myongjee) Yoo and Alec N. Dalton Chapter 10. Improving Effectiveness and Efficiency; Susan L. Hyde and Paul J. Bagdan

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Book SynopsisOffering a cutting-edge analysis of competitive balance and outcome uncertainty, this book explores the topic from multiple perspectives. Chapters address competitive balance and outcome uncertainty in different sports in a range of countries to help understand its significance. Highlighting important new insights into previously unexplored dimensions, the book also provides a rich context for better understanding why fans, teams and leagues value competitive balance. It challenges readers to think about the topic in a broad and rigorous way, and in some cases to question widely held beliefs about how outcome uncertainty motivates competitive balance and how sports fans actually view competitive balance. Key case studies and the use of new data in the chapters makes this an interesting read for sports economics researchers and students looking for current analysis of the topic. Managers of sports organizations will also appreciate the insights that the book gives into what their customers value. Contributors include: A. Barajas, O. Budzinski, D. Coates, J. del Corral, A. Feddersen, B. Frick, T. Gasparetto, C. Gómez-González, T.J. Gopane, B.R. Humphreys, S. Jenkins, S. Kesenne, M. Lowrance, J. Miller, K.T. Mokgatle, J. Price, J. Reade, P. Rodríguez, L.C. Sánchez, P. Sanchez-Fernandez, E.F. Stephenson, H. WinnerTrade Review'The thought-provoking chapters in this volume represent a great contribution to the debate in sports on competitive balance and outcome uncertainty. The authors provide state-of-frontier analysis and practical policy discussion. The volume is essential reading for academics, students and stakeholders in the sports sector.' --Robert Simmons, Lancaster University, UKTable of ContentsContents: Introduction 1.- Oliver Budzinski (Ilmenau University of Technology, Germany) and Arne Feddersen (University of Southern Denmark, Denmark): Measuring Competitive Balance in Formula One Racing. 2.- Carlos Gomez-Gonzalez (University of Castilla-La Mancha, Spain) and Julio del Corral (University of Castilla-La Mancha, Spain): Professional tennis in the 21st century: Hawk eye on competitive balance. 3.- Stephen Jenkins (Berry College, USA), E. Frank Stephenson (Berry College, USA): When Teammates are a Drag: The Effect of “Spingate” on the Benefit of NASCAR Drivers Having Teammates. 4.- Mikala Lowrance (Southern Utah University, USA), Jacob Miller (Southern Utah University, USA) and Joshua Price(Southern Utah University, USA): Game, Set, Match, and Loss Aversion in Tennis. 5.- Bernd Frick (Paderborn University, Germany and Schloss Seeburg University, Austria and Hannes Winner (Paris-Lodron-University Salzburg, Austria): Deferred Compensation when Monitoring is (Nearly) Costless: Evidence from Professional Football. 6.- J. James Reade (University of Reading, Great Britain): A highly disaggregated look at competitive balance. 7.- Thadeu Gasparetto (National Research University Higher School of Economics, Russia) and Angel Barajas (National Research University Higher School of Economics, Russia): The competitiveness of football at the national team-level. 8.- Luis Carlos Sánchez (University of Vigo, Spain), Ángel Barajas (National Research University Higher School of Economics, Russia) and Patricio Sánchez-Fernández (University of Vigo, Spain): The Price of Football Depends on the Owner of the Ball and the Unbalance of the League. 9.- Stefan Kesenne (University of Antwerp and KU Leuven, Belgium): Do Football Spectators like Dynasties? Long-term Uncertainty of Outcome and Stadium Attendances. 10.-Thabo J. Gopane (University of Johannesburg, South Africa) and Khumo T. Mokgatle (University of Johannesburg, South Africa): Empirical Analysis of Match Outcome Uncertainty on Soccer Attendance: Evidence from South Africa. 11.- Dennis Coates (University of Maryland, USA) and Brad R. Humphreys (West Virginia University, USA): Outcome Uncertainty, Home Win Preference, and Econometric Identification of the Game Uncertainty-Attendance Relationship. Index

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Book SynopsisEducation Matters presents in one volume many of Alan B. Krueger's contributions to the economics of education. This invaluable collection of papers, based on his groundbreaking research from the 1990s, has been published in a wide range of professional outlets and has influenced public policy and research in the US and throughout the world.The book opens with an introductory essay explaining the importance of the study of the economics of education as well as providing an overview of the book. The author then goes on to discuss and analyse the important topics in the economics of education, including the economic pay off from attending school for longer, the return to investments in school resources, causes of the increased pay off to education, the contribution of education to economic growth, and racial differences in school quality and their consequences. The final chapter provides a framework for evaluating schools.This fascinating collection of work, from a writer at the forefront of economics and educational research, will be warmly welcomed by academics in the areas of human capital, economics and public policy, as well as by educational policymakers.Trade Review'Education Matters is a one-volume collection of the most important economics of education papers by the Princeton economist Alan Krueger, one of the most promising economists of the generation. It is fitting that Edward Elgar should publish this volume in their series Economists of the Twentieth Century as his work has been very influential in the field in the 1990s. . . Many of the papers are published in the most prominent journals like the Quarterly Journal of Economics, but several were originally published in more diverse outlets and are therefore more difficult to obtain. In this sense, this collection of papers is a valuable addition to any library. . . The most creditable aspect of Krueger's work is that he has been brave enough to tackle most of the major policy questions relating to the economics of education. . . I would like to recommend this book as an excellent introduction to the economics of education that addresses many of the main questions of policy relevance in the field.' -- P. Dolton, Education Economics'The book, Education Matters, by Alan Krueger presents a useful collection of his essays. . .' -- John Mace, Higher Education Review'. . . likely to be a useful volume. Firstly, the articles span the very short period from 1991 to 1999, giving readers a good insight into Krueger's research agenda. Secondly, they are very closely related to each other, and therefore provide an in-depth knowledge of the topic . . . I am very pleased to have been asked to review this book; both because I have gained a very broad view of the topic with plenty of insight into the minute details of the mechanism of applied research into the economics of education . . . and I am sure I will have constant opportunity to consult it in the course of my own research.' -- Gianni de Fraja, The Economic Journal'Alan Krueger has made a rich contribution to economics of education. Education Matters represents some of his most important recent research. It also presents a rich blend of methodological and empirical aspects. It includes fifteen of his most important contributions. . . The volume provides in one place some of the best research of Krueger. It covers a wide range of important issues in economics of education. . . it is a rich collection that gives a high flavour of the nature and direction of growth of economics of education in the 1990s. Beyond doubt, it stands as a major contribution to the literature on economics of education, that one would desire to have in their bookshelf as a handy valuable reference volume.' -- Jandhyala B.G. Tilak, Journal of Educational Planning and AdministrationTable of ContentsContents: Introduction Part I: Education and Earnings: Evidence from Compulsory Schooling and Twins Part II: Estimating the Payoff to School Quality Part III: Race and Schooling Part IV: Changes in the Economic Rewards to Education Part V: Education and Economic Growth Part VI: Evaluating Schools Index

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Book SynopsisTourism is the world's largest industry and its fastest growing one. It has the potential to contribute significantly to the economic development of most economies, including those of less developed countries and peripheral economic regions. However, it depends heavily on environmental conditions, natural and man-made, for its market and its sustainability. This book analyzes market and political failures in relation to tourism development and the environment, and the implications of those for national gains from international tourism, for public finance and policy, and for the sustainability of tourism. Particular emphasis is placed on ecotourism and the sustainable use of natural sites, methods of evaluating the sustainability of tourism and the impacts of pollution on tourism. Case studies cover both large and small developing countries e.g. Bangladesh, Brazil, China, India and the Maldives, as well as more developed economies. While some attention is given to the evaluation of protected areas, most attention is given to policies in terms of the sustainable recreational use of such areas - examples include scuba diving and encounters of tourists with whale sharks and sea turtles. This is a fascinating book that will be of great use to a wide readership including economists, environmentalists, geographers, tourism scholars and professionals, as well as academics in development studies.Trade Review'. . . the book presents a compendium of experience drawn from several continents, including the island states and, in contrast to other tourism books, emphasizes the economic aspects in a very simple and practical manner with many pointers for policymakers, economic planners, environment managers, and so on.' -- Rolph A. Payet, Progress in Development StudiesTable of ContentsContents: Preface Part I: An Overview Part II: Tourism and the Environment: Market and Political Failures and Public Economics Part III: Tourism in Development and in Less Developed Areas: Mainly Case Studies Part IV: Tourism/Recreational Use of Natural Areas and Wildlife: Issues in Environmental Conservation Index

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Book SynopsisDuring the 1990s the gambling industry transformed its image by referring to itself as the 'gaming industry'. While critics of the industry scoffed at this transformation as merely a meaningless name change, it has had profound effects on the business and public policies that face the newly transformed gaming industry.The book is divided into three parts. The first part focuses on the historical and cultural forces that have shaped the new gaming industry. Emphasis is placed on the two types of games (agon - games of skill, and alea - games of chance). It is shown that the types of games a society embraces have a significant impact on whether gambling is permitted to enter the mainstream of the entertainment industry.The second part of the book analyzes how each segment (pari-mutuel betting, lotteries and casinos) competes in the new industry. The political and social implications of gaming are the focus of the final part, which concludes with a series of recommendations that will enable the industry, public policy officials and anti-gambling activists to construct policies that mitigate some of the problems associated with gambling.The book will be of particular interest to students, practitioners and scholars in public policy. It will also be pertinent to readers in economics, political science and business.Table of ContentsContents: Preface Part I: From Gambling to Gaming 1. A Brief History of US Gambling 2. From Gambling to Gaming: What’s in a Name Part II: The Economics of the Gaming Industry 3. The Segments of the Casino Industry: From Gambling Den to Mega-Resort 4. The States’ Favorite Form of Gaming: Lotteries and the Various Strategies for Conducting Lotteries 5. Pari-Mutuel Betting: A Distant Third Part III: The Political and Social Environment for the Gaming Industry 6. A Social and Political Model for the Gambling Industry 7. Gambling and Warning Labels: A New Danger for the Gambling Industry 8. Gambling: Where We Are and Where We Might Go Bibliography Index

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Book SynopsisThe economic and social impact of international education is substantial with many educational institutions now dependent on the recruitment of overseas students for their survival. The authors of The Global Market for Higher Education discuss this industry from a strategic and services marketing perspective and suggest a model to explain how to obtain and maintain a competitive advantage. The book draws on more than ten years of research with students and educational institutions in a number of countries, using both secondary and primary data to develop the model. The results presented suggest that an institution's internal resources are key determinants of its appropriate strategy. The authors also suggest that decision makers and education marketers take account of the appropriate market literature when developing international plans and considering new international markets.This book will prove a valuable contribution to the literature and resources for academics and students, university and college administrators, government officials and policy makers focused on higher education as well as recruitment and marketing offices of higher education institutions themselves.Trade Review'This clearly written book offers a sharp perspective on the global market for higher education. The focus on current providers and hosts enables the authors to provide practical and well informed advice on issues that are of importance for higher education administrators and the recruitment offices of universities.' -- James Porter, Higher Education Review'Mazzarol and Soutar's valuable book prompts us to think carefully about what makes for an internationally competitive university sector.' -- Christopher Pokarier, Policy'I have enjoyed reading your new book. This is an excellent application of strategic principles to the marketing of international education. It is a very insightful perspective on the future of global education. The strategic implications for universities competing in this rapidly changing and diverse landscape are highlighted and addressed with direct simplicity. I especially appreciated the theoretical foundations for the model of sustainable advantage backed up by empirical verification.' -- Bill Jolley, University of Western AustraliaTable of ContentsContents: Foreword by Don Smart 1. Education as a Marketable Service 2. Facing the Next Millennium 3. What Brings Success? 4. A Student’s Perspective 5. Developing a Sustainable Competitive Advantage 6. Global Marketing of Education Services 7. A Model of Competitive Advantage for Education Services 8. Implications of the Model 9. Developing Sustainable Strategies 10. Policy Prescriptions for Global Education Notes Index

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Book SynopsisThe economics of sport exploded onto the academic teaching and research scene in the 1990s. This decade of intellectual effervescence is encapsulated in this state-of-the-art collection which reprints both classic work and more recent papers which may achieve classic status in the future. Andrew Zimbalist - widely recognised to be the leading authority in the field - has prepared a selection of articles which mark an important milestone in the development of sports economics. It will be an essential source of reference to a rapidly growing and widely dispersed literature.Trade Review‘The Economics of Sport pulls together the key contributions to this growing sub-discipline over the last fifty years. The sports industry has a peculiar economics, first recognised by Rottenberg in his path-breaking article on the labour market in baseball published in 1956. Since then a number of economists have analysed the various aspects of the sports industry but their work has not received the attention it deserves. This two-volume collection will help redress the balance and put the economics of sport in its rightful place as an important sub-discipline in economics. The Economics of Sport is a one-stop guide to understanding one of the most important industries in the modern economy.' -- Bill Gerrard, Leeds University Business School, UKTable of ContentsContents: Volume I: Acknowledgements Introduction Andrew Zimbalist PART I THEORY OF SPORTS LEAGUES 1. Simon Rottenberg (1956), ‘The Baseball Players’ Labor Market’ 2. Walter C. Neale (1964), ‘The Peculiar Economics of Professional Sports’ 3. J.C.H. Jones (1969), ‘The Economics of the National Hockey League’ 4. Peter J. Sloane (1971), ‘The Economics of Professional Football: The Football Club as a Utility Maximizer’ 5. Mohamed El-Hodiri and James Quirk (1971), ‘An Economic Model of a Professional Sports League’ 6. George Daly and William J. Moore (1981), ‘Externalities, Property Rights and the Allocation of Resources in Major League Baseball’ 7. Rodney Fort and James Quirk (1995), ‘Cross-subsidization, Incentives, and Outcomes in Professional Team Sports Leagues’ 8. John Vrooman (1995), ‘A General Theory of Professional Sports Leagues’ 9. Daniel R. Marburger (1997), ‘Gate Revenue Sharing and Luxury Taxes in Professional Sports’ 10. Stefan Késenne (2000), ‘Revenue Sharing and Competitive Balance in Professional Team Sports’ PART II ANTITRUST ANALYSIS AND SPORTS LEAGUES 11. Daniel E. Lazaroff (1984), ‘The Antitrust Implications of Franchise Relocation Restrictions in Professional Sports’ 12. Gary R. Roberts (1986), ‘The Single Entity Status of Sports Leagues Under Section 1 of the Sherman Act: An Alternative View’ PART III LABOR MARKETS: GENERAL 13. Gerald W. Scully (1974), ‘Pay and Performance in Major League Baseball’ 14. Andrew Zimbalist (1992), ‘Salaries and Performance: Beyond the Scully Model’ 15. James R. Chelius and James B. Dworkin (1980), ‘An Economic Analysis of Final-Offer Arbitration as a Conflict Resolution Device’ 16. Lawrence M. Kahn (2000), ‘The Sports Business as a Labor Market Laboratory,’ 17. Kenneth Lehn (1982), ‘Property Rights, Risk Sharing, and Player Disability in Major League Baseball’ 18. Philip K. Porter and Gerald W. Scully (1982), ‘Measuring Managerial Efficiency: The Case of Baseball’ 19. Kenneth Lehn (1984), ‘Information Asymmetries in Baseball’s Free Agent Market’ 20. Philip K. Porter and Gerald W. Scully (1996), ‘The Distribution of Earnings and the Rules of the Game’ 21. Frank A. Scott, Jr., James E. Long and Ken Somppi (1985), ‘Salary vs. Marginal Revenue Product Under Monopsony and Competition: The Case of Professional Basketball’ 22. J.C.H. Jones and William D. Walsh (1988), ‘Salary Determination in the National Hockey League: The Effects of Skills, Franchise Characteristics, and Discrimination’ 23. Lawrence M. Kahn (1993), ‘Free Agency, Long-Term Contracts and Compensation in Major League Baseball: Estimates from Panel Data’ 24. Lawrence M. Kahn (1993), ‘Managerial Quality, Team Success, and Individual Player Performance in Major League Baseball’, 25. Anthony C. Krautmann and Margaret Oppenheimer (1994), ‘Free Agency and the Allocation of Labor in Major League Baseball’ 26. Kevin B. Grier and Robert D. Tollison (1994), ‘The Rookie Draft and Competitive Balance: The Case of Professional Football’ 27. Bradley T. Ewing (1995), ‘High School Athletics and the Wages of Black Males’ 28. Timothy R. Hylan, Maureen J. Lage and Michael Treglia (1996), ‘The Coase Theorem, Free Agency, and Major League Baseball: A Panel Study of Pitcher Mobility from 1961 to 1992’ 29. John Vrooman (1996), ‘The Baseball Players’ Labor Market Reconsidered’ 30. Jerry A. Hausman and Gregory K. Leonard (1997), ‘Superstars in the National Basketball Association: Economic Value and Policy’ 31. Todd L. Idson and Leo H. Kahane (2000), ‘Team Effects on Compensation: An Application to Salary Determination in the National Hockey League’ Name Index Volume II: Acknowledgements An introduction by the editor to both volumes appears in Volume I PART I LABOR MARKETS: DISCRIMINATION 1. James Gwartney and Charles Haworth (1974), ‘Employer Costs and Discrimination: The Case of Baseball’ 2. Marshall H. Medoff (1975), ‘Racial Discrimination in Professional Baseball’ 3. Lawrence M. Kahn and Peter D. Sherer (1988), ‘Racial Differences in Professional Basketball Players’ Compensation’ 4. Clark Nardinelli and Curtis Simon (1990), ‘Customer Racial Discrimination in the Market for Memorabilia: The Case of Baseball’ 5. Lawrence M. Kahn (1992), ‘The Effects of Race on Professional Football Players’ Compensation’ 6. Neil Longley (1995), ‘Salary Discrimination in the National Hockey League: The Effects of Team Location’ 7. David W. Findlay and Clifford E. Reid (1997), ‘Voting Behavior, Discrimination and the National Baseball Hall of Fame’ 8. Barton Hughes Hamilton (1997), ‘Racial Discrimination and Professional Basketball Salaries in the 1990s’ 9. Matthew S. Dey (1997), ‘Racial Differences in National Basketball Association Players’ Salaries: A New Look’ 10. F. Andrew Hanssen and Torben Andersen (1999), ‘Has Discrimination Lessened Over Time? A Test Using Baseball’s All-Star Vote’ 11. Joseph McGarrity, Harvey D. Palmer and Marc Poitras (1999), ‘Consumer Racial Discrimination: A Reassessment of the Market for Baseball Cards’ PART II DEMAND ESTIMATION 12. Roger G. Noll (1974), ‘Attendance and Price Setting’ 13. John J. Siegfried and C. Elton Hinshaw (1979), ‘The Effect of Lifting Television Blackouts on Professional Football No-Shows’ 14. Andrew M. Welki and Thomas J. Zlatoper (1994), ‘US Professional Football: The Demand for Game-Day Attendance in 1991’ 15. Glenn Knowles, Keith Sherony and Mike Haupert (1992), ‘The Demand for Major League Baseball: A Test of the Uncertainty of Outcome Hypothesis’ 16. Mark Baimbridge, Samuel Cameron and Peter Dawson (1996), ‘Satellite Television and the Demand for Football: A Whole New Ball Game?‘ 17. David W. Boyd and Laura A. Boyd (1998), ‘The Home Field Advantage: Implications for the Pricing of Tickets to Professional Team Sporting Events’ 18. Campbell Cowie and Mark Williams (1997), ‘The Economics of Sports Rights’ 19. David Peel and Dennis Thomas (1997), ‘Handicaps, Outcome Uncertainty and Attendance Demand’ PART III ECONOMIC IMPACT OF SPORTS TEAMS AND FACILITIES 20. John Siegfried and Andrew Zimbalist (2000), ‘The Economics of Sports Facilities and their Communities’ 21. John L. Crompton (1995), ‘Economic Impact Analysis of Sports Facilities and Events: Eleven Sources of Misapplication’ 22. Robert A. Baade (1996), ‘Professional Sports as Catalysts for Metropolitan Economic Development’ 23. Dennis Coates and Brad R. Humphreys (1999), ‘The Growth Effects of Sport Franchises, Stadia, and Arenas’ 24. Philip K. Porter (1999), ‘Mega-Sports Events as Municipal Investments: A Critique of Impact Analysis’ PART IV ANALYSIS OF COLLEGE SPORTS 25. James V. Koch (1983), ‘Intercollegiate Athletics: An Economic Explanation’ 26. Michael T. Maloney and Robert E. McCormick (1993), ‘An Examination of the Role that Intercollegiate Athletic Participation Plays in Academic Achievement: Athletes’ Feats in the Classroom’ 27. Robert W. Brown (1993), ‘An Estimate of the Rent Generated by a Premium College Football Player’ 28. Dale S. Bremmer and Randall G. Kesselring (1993), ‘The Advertising Effect of University Athletic Success: A Reappraisal of the Evidence’ 29. Robert W. Brown (1994), ‘Measuring Cartel Rents in the College Basketball Player Recruitment Market’ 30. Lawrence DeBrock, Wallace Hendricks and Roger Koenker (1996), ‘The Economics of Persistence: Graduation Rates of Athletes as Labor Market Choice’ 31. E. Woodrow Eckard (1998), ‘The NCAA Cartel and Competitive Balance in College Football’ 32. Daniel A. Rascher and Andrew D. Schwarz (2000), ‘Neither Reasonable nor Necessary: "Amateurism" in Big-Time College Sports’ PART V MISCELLANEOUS 33. Ronald G. Ehrenberg and Michael L. Bognanno (1990), ‘Do Tournaments Have Incentive Effects?’ 34. Jonathan M. Orszag (1994), ‘A New Look at Incentive Effects and Golf Tournaments’ 35. Angelo Cocco and J.C.H. Jones (1997), ‘On Going South: The Economics of Survival and Relocation of Small Market NHL Franchises in Canada’ 36. Stefan Szymanski and Ron Smith (1997), ‘The English Football Industry: Profit, Performance and Industrial Structure’ 37. Brian L. Goff, William F. Shughart II and Robert D. Tollison (1997), ‘Batter Up! Moral Hazard and the Effects of the Designated Hitter Rule on Hit Batsmen’ 38. Gregory A. Trandel, Lawrence H. White and Peter G. Klein (1998), ‘The Effect of the Designated Hitter Rule on Hit Batsmen: Pitcher’s Moral Hazard or the Team’s Cost–Benefit Calculation? A Comment’ 39. Brian L. Goff, William F. Shughart II and Robert D. Tollison (1998), ‘Moral Hazard and the Effects of the Designated Hitter Rule Revisited’ 40. Roger C. Vergin and John J. Sosik (1999), ‘No Place Like Home: An Examination of the Home Field Advantage in Gambling Strategies in NFL Football’ 41. Thomas Hoehn and Stefan Szymanski (1999), ‘The Americanization of European Football’ Name Index

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Book SynopsisProblems arise if budgets for services are held constant whilst prices rise. Education, cultural activities and health services are under constant budgetary pressure. The authors argue that the price of commodities is linked to demand and price increases would therefore seem to threaten the very existence of these services. The paradox of these services is that in spite of their exploding costs, demand persists.Policymakers struggle with the problematic question of whether to limit public service budgets as costs for their provision rise. The service sectors of advanced economies are surprisingly vigorous - the employment of an ever increasing share of the labour force is one phenomenon. Economists are perplexed by the interplay of slow service and fast goods productivity growth and wonder why the demand for services is so persistent. The Growth of Service Industries is intended for use by both policymakers and economists and serves as a useful introduction to service productivity analysis.Trade Review'This stimulating book . . . is largely devoted to these two paradoxes, with a particular focus on the second one.' -- Jean Gadrey, The Service Industries Journal'. . . the main benefit of The Growth of Service Industries is that it deals with one of the key issues in the modern economy. Policymakers struggle with the problematic question of whether to limit public service budgets as costs for their provision rise. Economists are perplexed by the interplay of slow service and fast goods productivity growth and wonder why the demand for services is so persistent. In that respect at least, The Growth of Service Industries is intended for use by both policymakers and economists and serves as a useful introduction to service productivity analysis.' -- Frederic Jallat, International Journal of Service Industry Management'This book includes a collection of articles that every student of the dynamics of growth of service industries in industrialized economies will want to read.' -- Rene Durand, Economic Systems ResearchTable of ContentsContents: Foreword Part I: The Amazing Vigour of the Services Part II: Supply-side Reasons for Employment Shifts Part III: The Cost Disease of the Services Part IV: Demand-side Reasons for Services Persistence Part V: Conclusions Index

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Book SynopsisKnowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions to address the economic dimensions of knowledge and the organisation of knowledge intensive activity through specialised services. Specific analyses include: macro statistics to highlight the contribution of services to economic activity firm level survey data to identify and consider client relations case studies of four innovation-oriented business services. Further chapters deal with the specific functions connected with knowledge, the new discipline of 'knowledge management', intellectual property rights, and the role of knowledge in national and international economic systems.Offering an overview of a highly important and pervasive set of phenomena, this book outlines and illustrates the intellectual agenda associated with the rise of a global services economy. It will appeal to industrial and business economists, researchers, students, policymakers and business analysts.Trade Review'This book should be read by all who are interested in the impact of knowledge and innovation on the global service economy.' -- Ilan Alon, International Journal of Service Industry Management'Knowledge and Innovation in the New Service Economy is an interesting book that provides a good overview of recent trends in the service sector. . . . This book is recommended for libraries supporting upper division and graduate programs in international business and e-commerce, or for those who want a thorough overview of the knowledge-based service economy.' -- Steven W. Staninger, Business Information AlertTable of ContentsContents: 1. Introducing the New Service Economy 2. Knowledge and Innovation in the New Service Economy 3. The Contribution of Knowledge-Intensive Services to Manufacturing Industry 4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany 5. Web Services: Knowledge of the New 6. Ecommerce: Servicing the New Economy 7. Environmental Services: Sustaining Knowledge 8. Computer Services: The Dynamics of a Knowledge-Intensive Sector 9. Knowledge Management Practices and Innovation 10. Services, Knowledge and Intellectual Property 11. The Internationalisation of Knowledge-Intensive Business Service Firms 12. Outsourcing Novelty: The Externalisation of Innovative Activity 13. Services and Systems of Innovation 14. Intellectual Property Rights Shaping Innovation in Services 15. Global Knowledge Systems in a Service Economy 16. Understanding the New Service Economy References Index

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Book SynopsisThe market for residential solid waste management and disposal has experienced dramatic changes over the past 20 years. This collection of outstanding published research examines these changes and thoroughly analyzes the strategies popularized by municipal governments over the past two decades.Kerbside recycling, unheard of in the 1970s, is currently available to 46% of Americans. Thousands of towns across the nation have also implemented user fees requiring households to pay a fee for every bag of garbage they generate. These policy shifts have attracted the attention of environmental economists interested in knowing the best strategy for managing solid waste. The editors, both long-time scholars of these trends, offer theoretical solutions for the optimal pricing of garbage and recycling collection. They provide original data collection and suggest appropriate econometric techniques that correct for statistical biases. A policy focus provides information relevant to municipal governments as well as researchers.This excellent volume will be useful for policymakers, students and scholars in environmental economics.Trade Review'This is a wide-ranging, careful use of economic analysis to shed light on an important environmental problem. Its value stems not only from its contribution to the specific policy issue it addresses, but also as a broader illustration of how good economic research can inform policy. Readers will be rewarded with a host of intriguing (and sometimes provocative) new insights.' -- From the foreword by Tom Tietenberg, Colby College, USTable of ContentsContents: Foreword by Tom Tietenberg 1. The Economics of Residential Solid Waste Management 2. Garbage, Recycling, and Illicit Burning or Dumping 3. How a Fee Per-Unit Garbage Affects Aggregate Recycling in a Model with Heterogeneous Households 4. Household Responses to Pricing Garbage by the Bag 5. Policies for Green Design 6. Garbage and Recycling with Endogenous Local Policy 7. Explaining Household Demand for the Collection of Solid Waste and Recycling 8. Explaining the Growth in Municipal Recycling Programs: The Role of Market and Nonmarket Factors 9. Environmental Levies and Distortionary Taxation: Comment 10. The Case for a Two-Part Instrument: Presumptive Tax and Environmental Subsidy Index

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Book SynopsisEnvironmental management, either voluntary or imposed, can add to the costs of nature-based tourism businesses. Such costs can make tourism destinations less competitive, but the same activities can also enhance competitiveness by increasing demand. The aim of this book is to provide an assessment of the relative importance of these two opposing effects in the context of a case study of nature-based tourism in Tropical North Queensland, Australia.The authors estimate the demand side effects using discrete choice modelling to determine the impact of changing environmental conditions on the market share of a variety of tourist destinations. The costs of environmental management are also considered by analysing firm level data. The effects are then integrated using a model of the tourism market that is formulated around nature-based tourism regions. The results show that the competitiveness of a region is enhanced through its environmental management and highlight the importance of self-regulation in the industry when the environment is a common property resource. The authors also draw some insightful conclusions regarding business strategies that would aid the profitability of firms and regions supplying nature-based tourism products. The conceptual foundations developed in the book are not restricted by national boundaries and the empirical analyses can be extended to other nature-based tourism destinations and to other relevant policy issues. As such, this book will have a broad appeal amongst environmentalists, scholars of tourism economics and management, and policymakers concerned with the regulation of the tourism industry and its effect on the environment.Table of ContentsContents: 1. Tourism and the Environment 2. The Environment and Tourism Business Strategy 3. Environmental Management and Destination Competitiveness 4. The Tourism Industry in Tropical North Queensland 5. Environmental Management and Tourism Business Costs 6. The Environment and the Demand for Tourism 7. Integrating Demand and Cost Effects 8. Implications for Tourism Destinations and Environmental Management References Index

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Book SynopsisThe vast sums of money generated by sport worldwide have meant that the laws of economic competition, as well as sporting competition, have an important role to play in the organisation and regulation of the industry.This book offers a comparative perspective on the economics of sport and highlights both the similarities and differences in the North American and European models of sport. It tackles policy issues, such as the organising, financing and regulation of team sports alongside theoretical issues regarding income redistribution and competitive balance. It also evaluates the impact of sport and sports events on local communities and the wider economy providing a useful contrast of methods and results on the two continents.Transatlantic Sport will be of great interest to sports economists but will also be of wider interest to scholars of competition and economics in general.Table of ContentsContents: Preface Transatlantic sport: an introduction Carlos Pestana Barros, Muradali Ibrahímo and Stefan Szymanski PART 1 PUBLIC POLICY AND SPORTS ECONOMICS 1. European and US sports business models Wladimir Andreff and Paul D. Staudohar 2. The regulation of professional team sports Peter J. Sloane 3. The distribution of income in European football: big clubs, small countries, major problems H.F. Moorhouse PART 2 ECONOMIC THEORY AND TEAM SPORTS 4. Improving the competitive balance and the salary distribution in professional team sports Stefan Kesenne 5. Equality of opportunity and equality of outcome: static and dynamic competitive balance in European and American sports leagues Stefan Szymanski and Ron Smith PART 3 COST–BENEFIT ANALYSIS AND SPORTS 6. Bidding for the Olympics: fool’s gold? Robert A. Baade and Victor Matheson 7. Economic impact of sporting events: what has to be measured? J.J. Gouguet 8. The Soccer World Cup 2006 in Germany: choosing match locations by applying a modified cost–benefit model Bernd Rahmann and Markus Kurscheidt 9. Sports policy at regional level: estimating the economic value of amateur sports managers Carlos Pestana Barros and Jaime Lucas Index

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Book SynopsisThis innovative book presents a series of up-to-date analyses of the economics of outdoor recreation. The distinguished group of authors covers real-world recreation management issues and applies economic understanding to these problems. An extensive introduction by the editors details the historical background of economists' interests in this subject, and reveals how economics can provide practical insights into improving how we manage our natural recreation areas.The book is divided into three parts, each of which focuses on a specific environmental resource: mountains, forests, and rivers and the sea. An array of valuation methods - including stated preference and revealed preference techniques - are then applied to various outdoor recreation activities which occur in these different settings. These include such diverse pursuits as rock climbing, skiing, fishing, hunting and whale watching. The authors clearly demonstrate how recreation modelling can offer a productive link between people (their preferences and behaviour) and the natural environment.With extensive empirical examples from Europe and North America, this book will be of great value to economists, governments and NGOs who are interested in the environment, development and tourism. It will also be a valuable source of reference for policymakers concerned with land use and natural resource management, and students of environmental and resource economics.Table of ContentsContents: 1. Introduction Part I: The Mountains 2. Valuing Rock Climbing and Bouldering Access 3. Using Economic Instruments to Manage Access to Rock-Climbing Sites in the Scottish Highlands 4. Valuing Recreational Resources using Choice Experiments: Mountaineering in Scotland 5. Are Climbers Fools? Modeling Risky Recreation 6. Non-Participation, Demand Intensity and Substitution Effects in an Integrable Demand System: The Case of Day Trips to the North-Eastern Alps 7. Modelling Choice and Switching Behaviour Between Scottish Ski Centres Part II: Forests 8. Spatial Distribution versus Efficiency Effects of Forest Recreation Policies Using a Regional Travel Cost Model 9. Perceptions versus Objective Measures of Environmental Quality in Combined Revealed and Stated Preference Models of Environmental Valuation 10. Using Geographical Information Systems (GIS) to Estimate and Transfer Recreational Demand Functions 11. Backcountry Recreationists’ Valuation of Forest and Park Management Features in Wilderness Parks of the Western Canadian Shield Part III: Rivers and the Sea 12. A Random Utility Model of Beach Recreation 13. A Finite Mixture Approach to Analyzing Income Effects in Random Utility Models: Reservoir Recreation Along the Columbia River 14. Whalewatching Demand and Value: Estimates from a New ‘Double-Semilog’ Empirical Demand System 15. Estimating Recreational Trout Fishing Damages in Montana’s Clark Fork River Basin: Summary of a Natural Resource Damage Assessment Index

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Book SynopsisBased on the assumption that without understanding institutions, economists cannot make satisfactory policy prescriptions, this book draws some insightful conclusions on the strengths and limitations of applied economics in the field of heritage. Sicily provides an interesting and unique backdrop against which the study is set, demonstrating the economic complexities of heritage and the range of economic tools and concepts which can be employed to analyse it. The book is a compilation of various approaches that economists trained in different branches of economics have brought to bear on heritage. It considers the political economy of heritage policy from a variety of different perspectives. These include a study of the economic problems of defining and valuing culture and, through detailed case studies in the economics of regulation, an examination of the incentives and principal-agent problems in the management of heritage policy. The authors move on to discuss the public choice view of fiscal federalism and look at the problems of assessing the efficiency of policy measures. Finally, they provide an interesting overview of the national experiences of France, Scotland and Italy in terms of heritage policy.Taking a new institutional approach, this book is as much a concise manual of applied economics as a contribution to cultural economics. It stresses the need for an interdisciplinary approach to the study of heritage and offers a unique opportunity to understand law-making and administrative procedures in the civil code tradition. It will be essential reading for students, researchers and academics of cultural economics, as well as policymakers wanting to assess the value and efficiency of heritage policies.Trade Review'So much economics is written for its club members that it is refreshing to come across a book of essays which is accessible in large measure to those with a working knowledge of economic issues. It is much more than that because it makes a persuasive case for the use of economic analysis in deciding in which areas governments can sensibly act in the presentation and preservation of heritage. Although related specifically to Sicily, the rich heritage of this delectable island offers a unique opportunity for revealing all the major problems of estimating the value of historical artefacts.' -- Sir Alan Peacock, David Hume Institute, Edinburgh, UKTable of ContentsContents: Preface Part I: Institutions 1. The Cultural Economy of Heritage 2. The Organisation and Finance of Cultural Heritage in Sicily 3. Heritage Conservation: The Role of Heritage Authorities 4. Organisation and Decision-making in the Heritage Sector in Sicily Part II: Supply of Heritage 5. Measuring the Efficiency of Museums: A Case Study in Sicily 6. Heritage and Tourism 7. The Role of Non-profit Organisations in the Finance of Heritage 8. New Technologies and Heritage Part III: Demand for Heritage 9. Methods for Measuring the Demand for the Arts and Heritage: Theoretical Issues 10. A Contingent Valuation Study of Willingness to Pay for Heritage Visits: Case Study of Noto 11. Organised Art Consumption Part IV: Comparative Perspectives 12. Constrained Choice and Heritage Designation: Its Application 13. Funding Heritage: The Scottish Experience 14. Heritage Administration in Italy: Problems and Progress Index

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Book SynopsisTropical islands are fragile, vulnerable environments and yet they are coming under increasing strain due to coastal developments and global environmental change. As a result of their remote location, small size and limited natural resource endowments, tourism has become an important economic activity, leading to emerging conflicts between the interests of developers, tourists and residents.Whilst much has been written about tourism-related development in tropical islands from a socio-cultural and economic point of view, the political ecology of environmental change has received surprisingly little attention. Political ecology is a powerful tool with which to investigate the role and interests of different actors in the process of environmental change, and this highly original volume represents a first ever study of tourism and tropical island development employing this novel but effective approach. Central to the argument is the belief that environmental problems cannot properly be understood without considering their economic and political context. The political ecology focus allows the authors to compare a wide range of tropical islands and to identify more sustainable development paths. They are also able to analyse the role of the various actors involved in the tourism development versus environmental change debate such as the state, international organizations, the tourism industry, local communities and non-governmental organizations.The continued growth of tourism will undoubtedly cause greater environmental problems. This book makes a major contribution toward understanding and solving these conflicts, particularly in those islands where the problems are most pressing. It will be required reading for students, researchers and academics of tourism, service management, geography, environmental studies, human ecology and economic development.Trade Review'. . . the book deserves to be widely read. The book offers something for everybody from practitioner to undergraduate student to "serious" academic. I aim to encourage particularly the latter to read the book, if only for the truly exceptional contributions by Gossling and Patterson and Rodriguez.' -- Daniela Schilcher, Journal of Sustainable Tourism'Gossling's volume is a welcome contribution to island literature and the broader body of work on tourism. This book is recommended for both personal and institutional libraries of governments, academics, and practitioners concerned with tourism development in island environments.' -- Lee Jolliffe, Annals of Tourism Research'The Tropics. Islands. Tourism. These are the troika of landscapes and processes which have perhaps been most heavily hyped and themed by contemporary discourse as segregated sites of (con)sensual pleasure. Such narratives camouflage the nature of these pseudo-ideal sites as contested spaces; and alienate publics from a critical discussion of the ever-central relationship between land, profit and power. Tourism and Development in Tropical Islands adopts a challenging 'political ecology' approach to expose and trace the history of these 'warm water' island narratives and how they manufacture very particular and partial images of nature, society and development. It unabashedly asks Who Gains? Who Loses? from a particular tourism policy, plan, project and/or 'product'. The book proposes to replace unidirectional discourse with bidirectional dialogue as the vehicle for sustainable development. It is a useful and timely addition to the burgeoning literature on 'island studies', inviting readers to consider a clutch of insightful case studies - or 'Tales of Conflict' - along with a penetrating analytical synthesis.' -- Godfrey Baldacchino, University of Prince Edward Island, Canada'This is a welcome addition to the literature on island tourism. It is the first sustained cross-national attempt to apply the political ecology perspective across a global sample of inter-tropical coastal settings. This conceptual framework focuses on the interaction between various tourism stakeholders - national and international, public and private - to explain the process of environmental change in island resort areas. The volume contains an unusual diversity of case studies, rich and informative in their own right. It will provide valuable reading for both tourism academics and professionals and spawn further research along the same lines.' -- Jerome L. McElroy, Saint Mary's College, Indiana, USTable of ContentsContents: Preface 1. Tourism and Development in Tropical Islands: Political Ecology Perspectives 2. The Political Ecology of Tourism in the Cayman Islands 3. The Political Ecology of Tourism in the Commonwealth of Dominica 4. Tourism Policy and Planning in St Lucia 5. The Political Ecology of Marine Protected Areas: The Case of the Bay Islands 6. Native Tourism, Natural Forests and Local Incomes on Ilha Grande, Brazil 7. The Political Ecology of Tourism in Zanzibar 8. ‘High-value Conservation Tourism’: Integrated Tourism Development in the Seychelles? 9. Human Resources Development for Tourism in a Peripherial Island: Hainan, China 10. Community-oriented Marine Tourism in the Philippines: Role in Economic Development and Conservation 11. Tourism Development and the Coastal Environment on Bintan Island Index

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Book SynopsisThe Olympic Games is a unique event centering global interest on its host city. The financing of the Games has changed dramatically since Munich (1972) and economic interests and effects are increasingly paramount. It is therefore an anomaly that accurate economic analysis and comparison is not readily available. This is the most detailed study on the economic implications of recent and future Olympic Games over four decades.Holger Preuss analyses the most important issues surrounding the hosting of the Olympics, and its wider economic effects, including: financial gigantism of the Olympic Games commercialisation and its control problems associated with achieving the Olympic requirements and standards the economic legacy of Olympic Games the feasibility of developing countries staging future Olympic Games detailed post Olympic analysis of financial figures conclusions on the economic related achievements of respective Organising Committees. Academics and researchers of sports economics, international economics, international business and competition will all find this fascinating book of great value. The rigorous and authoritative analysis ensures valuable information will be available for future bid cities, and in a wider context, any city planning to bid for a major sporting event. It will also appeal to those interested in the broader context of the Olympic Games and concerned by their commercialisation and gigantism.Trade Review'The book is chock full of data and history. . . Preuss's book provides an in-depth, comprehensive look at the economics and finances of the Olympics. The book merits reading in a sequential fashion, but readers interested in particular topics would still benefit from reading only specific sections. It does contain a number of graphs, tables and some equations, but the accompanying text is written in an accessible manner that should not put off non-specialist readers.' -- IPKat'This book should be compulsory reading for all politicians and planners involved in preparing for the Games, for tutors who want to incorporate analysis of the Olympics into their programmes, for sports studies and sports management students in higher education, for events management staff and students wanting the definitive word on the economics of mega events. It is Preuss's defining contribution to the study of the economics of sport.' -- Peter Taylor, Leisure Studies'Professor Preuss has written a much needed book comparing the economic effects of the Olympic Games from 1972 to 2004. The book will be easy to follow for those without an in-depth knowledge of economics. . . This book should be essential reading for anyone connected to the London Games and for anyone involved in tourism. It will also be a very useful source of information and statistics for those studying how the Olympic Games affect tourism, sport or other aspects of leisure.' -- Mike Dods, The Tourism Society Journal'This is probably the most ambitious effort, so far, to describe economic impacts of Summer Olympic Games. . . The major contribution of this book is that it gives a wealth of details and succeeds in making these comparable over 30 years and 7 countries. It is a unique source of information and a "must-have" in the reference library of any institution or researcher interested in mega-events.' -- Tommy D. Andersson, Idrottsforum.orgTable of ContentsContents: Preface by Jacques Rogge Foreword by Holger Preuss 1. Introduction: The Situation of Modern Cities and the Olympic Games 2. Methodology: Justifications for Use 3. Financing of the Games: Interests, Winners and Losers 4. Growth and Financial Gigantism: The Scale of the Olympic Games 5. Technique of Measuring: The Economic Impact of Olympic Games 6. Tourism and Exports: The Sleeping Giants 7. Investments and the Reconstruction of a City: Burdens and Opportunities 8. The Great Source of Income: Revenues of the OCOG 9. The Flip Side of the Coin: Expenditures of the Organizing Committee 10. Jobs, Jobs, Jobs: Great Opportunities or Flash in the Pan? 11. The Olympic Aftermath: Price Increases and Economic Legacy 12. Reflections: The Olympics Today and the Challenge for Future Hosts References Index

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Book SynopsisThe football industry has long been the subject of theoretical and empirical analysis by economists. A study of the economics of football throws up a range of intriguing questions - from what determines the level of attendance at football matches to how efficient football managers are in producing team performance, given the playing resources available. This important collection considers these and other questions - such as: What drives the transfer value of players? How has the changing structure of football's labour market affected sporting and financial outcomes? How effective have football leagues been in maintaining competitive balance? Do football clubs seek to maximise profits? How predictable are football matches? Is the football betting market efficient?This authoritative two volume collection pulls together the work of leading sports economists over the last five decades to answer these and other questions using consumer theory, labour economics, industrial organisation and a range of other theoretical insights combined with econometric analysis. These innovative volumes bring together a careful synthesis of applied economics that will be of interest to all those concerned with analysing the real world.Trade Review‘The Economics of Association Football has a well-deserved spot on my bookshelf. In a technically competent and eminently readable style, with many new insights, Professor Gerrard provides the essential converge (demand, supply, labor, league structure, industrial performance) and much more. We get the first comprehensive treatment of betting market efficiency determined by actual match outcomes. And we are all better off from his impressive comparison of open leagues (promotion and relegation) and closed leagues (North American style). In the vernacular "a master on the sports business pitch scores a clear goal".' -- Rodney D. Fort, Washington State University, USTable of ContentsContents: Volume I Acknowledgements Introduction Bill Gerrard PART I ATTENDANCE DEMAND 1. R.A. Hart, J. Hutton and T. Sharot (1975), ‘A Statistical Analysis of Association Football Attendances’ 2. Peter J.W.N. Bird (1982), ‘The Demand for League Football’ 3. Nicholas Jennett (1984), ‘Attendances, Uncertainty of Outcome and Policy in Scottish League Football’ 4. Bruce Walker (1986), ‘The Demand for Professional League Football and the Success of Football League Teams: Some City Size Effects’ 5. David Peel and Dennis Thomas (1988), ‘Outcome Uncertainty and the Demand for Football: An Analysis of Match Attendances in the English Football League’ 6. S.M. Dobson and J.A. Goddard (1992), ‘The Demand for Standing and Seated Viewing Accommodation in the English Football League’ 7. S.M. Dobson and J.A. Goddard (1995), ‘The Demand for Professional League Football in England and Wales, 1925–92’ 8. Mark Baimbridge, Samuel Cameron and Peter Dawson (1996), ‘Satellite Television and the Demand for Football: A Whole New Ball Game?’ 9. Robert Simmons (1996), ‘The Demand for English League Football: A Club-level Analysis’ 10. David Forrest and Robert Simmons (2002), ‘Outcome Uncertainty and Attendance Demand in Sport: The Case of English Soccer’ 11. David Forrest, Robert Simmons and Patrick Feehan (2002), ‘A Spatial Cross-sectional Analysis of the Elasticity of Demand for Soccer’ PART II THE SPORTING PRODUCTION FUNCTION 12. Richard Audas, Stephen Dobson and John Goddard (1997), ‘Team Performance and Managerial Change in the English Football League’ 13. Rick Audas, Stephen Dobson and John Goddard (1999), ‘Organizational Performance and Managerial Turnover’ 14. Fiona Carmichael, Dennis Thomas and Robert Ward (2000), ‘Team Performance: The Case of English Premiership Football’ 15. Peter Dawson, Stephen Dobson and Bill Gerrard (2000), ‘Estimating Coaching Efficiency in Professional Team Sports: Evidence from English Association Football’ 16. Dieter J. Haas (2003), ‘Technical Efficiency in the Major League Soccer’ 17. R.H. Koning (2003), ‘An Econometric Evaluation of the Effect of Firing a Coach on Team Performance’ PART III THE FOOTBALL PLAYERS’ LABOUR MARKET AND TRANSFER SYSTEM 18. Peter J. Sloane (1969), ‘The Labour Market in Professional Football’ 19. F. Carmichael and D. Thomas (1993), ‘Bargaining in the Transfer Market: Theory and Evidence’ 20. Robert Simmons (1997), ‘Implications of the Bosman Ruling for Football Transfer Markets’ 21. Alan Speight and Dennis Thomas (1997), ‘Arbitrator Decision-making in the Transfer Market: An Empirical Analysis’ 22. Fiona Carmichael, David Forrest and Robert Simmons (1999), ‘The Labour Market in Association Football: Who Gets Transferred and For How Much?’ 23. Peter Antonioni and John Cubbin (2000), ‘The Bosman Ruling and the Emergence of a Single Market in Soccer Talent’ 24. Thomas Ericson (2000), ‘The Bosman Case: Effects on the Abolition of the Transfer Fee’ 25. Bill Gerrard and Steve Dobson (2000), ‘Testing for Monopoly Rents in the Market for Playing Talent: Evidence from English Professional Football’ 26. Stefan Szymanski (2000), ‘A Market Test for Discrimination in the English Professional Soccer Leagues’ 27. Spiros Bougheas and Paul Downward (2003), ‘The Economics of Professional Sports Leagues: Some Insights on the Reform of Transfer Markets’ 28. Eberhard Feess and Gerd Muehlheusser (2003), ‘Transfer Fee Regulations in European Football’ 29. Claudio Lucifora and Rob Simmons (2003), ‘Superstar Effects in Sport: Evidence from Italian Soccer’ Name Index Volume II Acknowledgements An introduction by the editor to both volumes appears in Volume I PART I COMPETITIVE BALANCE AND LEAGUE STRUCTURE 1. N. Jennett and P.J. Sloane (1985), ‘The Future League Football: A Critique of the Report of the Chester Committee of Enquiry’ 2. John A. Cairns (1987), ‘Evaluating Changes in League Structure: The Reorganization of the Scottish Football League’ 3. Thomas Hoehn and Stefan Szymanski (1999), ‘The Americanization of European Football’ 4. Stefan Szymanski (2001), ‘Income Inequality, Competitive Balance and the Attractiveness of Team Sports: Some Evidence and a Natural Experiment from English Soccer’ 5. Roger G. Noll (2002), ‘The Economics of Promotion and Relegation in Sports Leagues: The Case of English Football’ 6. Luigi Buzzacchi, Stefan Szymanski and Tommaso M. Valletti (2003), ‘Equality of Opportunity and Equality of Outcome: Open Leagues, Closed Leagues and Competitive Balance’ 7. Stephen Dobson and John Goddard (2004), ‘Revenue Divergence and Competitive Balance in a Divisional Sports League’ PART II INDUSTRIAL PERFORMANCE 8. Peter J. Sloane (1971), ‘The Economics of Professional Football: The Football Club as a Utility Maximiser’ 9. Stefan Szymanski and Ron Smith (1997), ‘The English Football Industry: Profit, Performance and Industrial Structure’ 10. S.M. Dobson and J.A. Goddard (1998), ‘Performance and Revenue in Professional League Football: Evidence from Granger Causality Tests’ 11. Stephen Dobson and John Goddard (1998), ‘Performance, Revenue, and Cross Subsidization in the Football League, 1927–1994’ 12. Stephen Dobson, John Goddard and Carlyn Ramlogan (2001), ‘Revenue Convergence in the English Soccer League’ 13. Stephen Hall, Stefan Szymanski and Andrew S. Zimbalist (2002), ‘Testing Causality Between Team Performance and Payroll: The Cases of Major League Baseball and English Soccer’ 14. Bill Gerrard (2005), ‘A Resource-Utilization Model of Organizational Efficiency in Professional Sports Teams’ PART III MATCH PREDICTION AND BETTING MARKET EFFICIENCY 15. Peter F. Pope and David A. Peel (1989), ‘Information, Prices and Efficiency in a Fixed-Odds Betting Market’ 16. Mark J. Dixon and Stuart G. Coles (1997), ‘Modelling Association Football Scores and Inefficiencies in the Football Betting Market’ 17. Michael Cain, David Law and David Peel (2000), ‘The Favourite-longshot Bias and Market Efficiency in UK Football Betting’ 18. David Forrest and Robert Simmons (2000), ‘Forecasting Sport: The Behaviour and Performance of Football Tipsters’ 19. David Forrest and Robert Simmons (2000), ‘Making Up the Results: The Work of the Football Pools Panel, 1963–1997’ 20. Tim Kuypers (2000), ‘Information and Efficiency: An Empirical Study of a Fixed Odds Betting Market’ 21. Martin Crowder, Mark Dixon, Anthony Ledford and Mike Robinson (2002), ‘Dynamic Modelling and Prediction of English Football League Matches for Betting’ PART IV INTERNATIONAL PERSPECTIVES 22. Ruud H. Koning (2000), ‘Balance in Competition in Dutch Soccer’ 23. Jaume García and Plácido Rodríguez (2002), ‘The Determinants of Football Match Attendance Revisited: Empirical Evidence From the Spanish Football League’ 24. Manuel Espitia-Escuer and Lucía Isabel García-Cebrián (2004), ‘Measuring the Efficiency of Spanish First-Division Soccer Teams’ Name Index

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Book SynopsisThis title offers a wide-ranging selection of the most significant previously published papers on the management of tourism destinations. The volume covers four major themes: managing tourism destinations and the determinants of travel choice; planning and policy making; development and evolution; and the impacts of tourism management on the society and the environment. In his scholarly introduction, the editor briefly discusses each article and identifies its contribution to the academic literature. The book is intended for researchers and students interested in a thorough compilation and critical review of key articles in the area. It may also act as a useful reference benchmark for consultants and tourism policymakers.Trade Review'This is an excellent collection of articles selected not only on the basis of the content but also because it represents the maturing of a key area of development within the wider domain of tourism studies. Destination management is a global issue which all countries, National Tourism Organisations and the tourism sector are now concerned with, and yet no general synthesis of key developments in the literature has been produced. This collection of key articles represents the most significant overview of the field to date, with a comprehensive and well argued rationale for their inclusion. The collection is wide ranging and thematic, embracing conceptual developments in the way destinations are studied through to key issues for destinations such as sustainability, crises, marketing and destination image. This collection deserves to be a must-purchase collection for any organisation which is interested in destination management.' -- Stephen J. Page, University of Stirling, UKTable of ContentsContents: Acknowledgements Introduction Andreas Papatheodorou PART I DETERMINANTS OF TRAVEL CHOICE 1. Andreas Papatheodorou (2001), ‘Why People Travel to Different Places’ 2. Martin Oppermann (1995), ‘Travel Life Cycle’ 3. Bob McKercher (1998), ‘The Effect of Market Access on Destination Choice’ 4. Paul K. Ankomah, John L. Crompton and Dwayne Baker (1996), ‘Influence of Cognitive Distance in Vacation Choice’ 5. Roger Riley, Dwayne Baker and Carlton S. Van Doren (1998), ‘Movie Induced Tourism’ 6. Seyhmus Baloglu and Ken W. McCleary (1999), ‘A Model of Destination Image Formation’ 7. Donald Getz and Lisa Sailor (1993), ‘Design of Destination and Attraction-Specific Brochures’ 8. Abraham Pizam (1990), ‘Evaluating the Effectiveness of Travel Trade Shows and Other Tourism Sales-Promotion Techniques’ 9. John Richardson and Judy Cohen (1993), ‘State Slogans: The Case of the Missing USP’ 10. Glenn F. Ross (1993), ‘Destination Evaluation and Vacation Preferences’ PART II PLANNING AND POLICYMAKING 11. C. Michael Hall (1999), ‘Rethinking Collaboration and Partnership: A Public Policy Perspective’ 12. Chris Ryan (2002), ‘Equity, Management, Power Sharing and Sustainability – Issues of the “New Tourism”’ 13. Peter W. Williams, Robert W. Penrose and Suzanne Hawkes (1998), ‘Shared Decision-Making in Tourism Land Use Planning’ 14. Tom Baum (1994), ‘The Development and Implementation of National Tourism Policies’ 15. C.A. Hope and A.P. Mühlemann (1998), ‘Total Quality, Human Resource Management and Tourism’ 16. Gianna Moscardo (1997), ‘Making Mindful Managers: Evaluating Methods for Teaching Problem Solving Skills for Tourism Management’ 17. John L. Crompton, Paul C. Fakeye and Chi-Chuan Lue (1992), ‘Positioning: The Example of the Lower Rio Grande Valley in the Winter Long Stay Destination Market’ 18. Egon Smeral and Stephen F. Witt (2002), ‘Destination Country Portfolio Analysis: The Evaluation of National Tourism Destination Marketing Programs Revisited’ 19. Larry Dwyer and Peter Forsyth (1994), ‘Foreign Tourism Investment: Motivation and Impact’ 20. Stephen L.J. Smith and David Wilton (1997), ‘TSAs and the WTTC/WEFA Methodology: Different Satellites or Different Planets?’ 21. Bill Bramwell (1997), ‘Strategic Planning Before and After a Mega-Event’ 22. Bill Faulkner (2001), ‘Towards a Framework for Tourism Disaster Management’ 23. Sevil F. Sönmez (1998), ‘Tourism, Terrorism, and Political Instability’ 24. Adam Blake and M. Thea Sinclair (2003), ‘Tourism Crisis Management: US Response to September 11’ 25. Caroline Anson (1999), ‘Planning for Peace: The Role of Tourism in the Aftermath of Violence’ 26. Dimitri Ioannides and Yiorgos Apostolopoulos (1999), ‘Political Instability, War, and Tourism in Cyprus: Effects, Management, and Prospects for Recovery’ 27. Dimitrios Buhalis (1998), ‘Strategic Use of Information Technologies in the Tourism Industry’ 28. Robin J.B. Ritchie and J.R. Brent Ritchie (2002), ‘A Framework for an Industry Supported Destination Marketing Information System’ 29. Lorn R. Sheehan and J.R. Brent Ritchie (1997), ‘Financial Management in Tourism: A Destination Perspective’ 30. Sui-Ian (Amy) So and Alastair M. Morrison (2003), ‘Destination Marketing Organizations’ Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions’ PART III DEVELOPMENT AND EVOLUTION 31. R.W. Butler (1980), ‘The Concept of a Tourist Area Cycle of Evolution: Implications for Management of Resources’ 32. Douglas G. Pearce (1980), ‘Tourism and Regional Development: A Genetic Approach’ 33. Keith G. Debbage (1990), ‘Oligopoly and the Resort Cycle in the Bahamas’ 34. Bruce Prideaux (2000), ‘The Role of the Transport System in Destination Development’ 35. Stephen R.C. Wanhill (1994), ‘Evaluating the Worth of Investment Incentives for Tourism Development’ 36. Chris Cooper (1990), ‘Resorts in Decline – The Management Response’ 37. Suzanne Wilson, Daniel R. Fesenmaier, Julie Fesenmaier and John C. Van Es (2001), ‘Factors for Success in Rural Tourism Development’ 38. Richard Hummelbrunner and Ernst Miglbauer (1994), ‘Tourism Promotion and Potential in Peripheral Areas: The Austrian Case’ 39. Richard C. Prentice and Stephen F. Witt (1991), ‘Holiday Parks: Current Issues and Trends’ PART IV IMPACTS ON SOCIETY AND THE ENVIRONMENT 40. Richard R. Perdue, Patrick T. Long and Yong Soon Kang (1995), ‘Resident Support for Gambling as a Tourism Development Strategy’ 41. Paris Tsartas (1992), ‘Socioeconomic Impacts of Tourism on Two Greek Isles’ 42. Patty Simpson and Geoffrey Wall (1999), ‘Consequences of Resort Development. A Comparative Study’ 43. Ercan Sirakaya, Vinod Sasidharan and Sevil Sönmez (1999), ‘Redefining Ecotourism: The Need for a Supply-Side View’ 44. Eugene Thomlinson and Donald Getz (1996), ‘The Question of Scale in Ecotourism: Case Study of Two Small Ecotour Operators in the Mundo Maya Region of Central America’ Name Index

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Book SynopsisThe effect of tourism activity in developing countries has been a hotly debated topic for a number of decades. Opinions have fluctuated between the extremes of tourism as the catalyst for socio-economic development and tourism as the basis for neo-colonial exploitation and environmental and cultural decline. The contributions to this timely volume provide a balanced overview of these various perspectives. Key papers that are theoretical, conceptual and empirical, drawn from the literature in the fields of tourism, economics and development studies are contained in this authoritative volume. While the central focus is the economic aspect of the relationship between tourism and development, contributions on spatial, socio-cultural and environmental issues reflect the multidisciplinary nature of the selections.This book will appeal to policymakers, researchers and tourism practitioners in both developed and developing countries.Trade Review'This book focuses on many of the most important papers that have been produced over the last years, and will make a welcome and useful addition to the reference section of many university libraries.' -- Tourism'The collection of articles encompassed by this book provide a comprehensive overview of the progress of academic thought in respect of the economic, social and environmental aspects of tourism as an instrument for alleviating the conditions to be found in less developed countries.' -- Stephen Wanhill, Tourism EconomicsTable of ContentsContents: Acknowledgements Introduction Twan Huybers PART I GENERAL PERSPECTIVES A The General Issue 1. John Brohman (1996), ‘New Directions in Tourism for Third World Development’ 2. Robert Cleverdon and Angela Kalisch (2000), ‘Fair Trade in Tourism’ 3. M. Thea Sinclair (1998), ‘Tourism and Economic Development: A Survey’ B Political Economy 4. Michael J. Clancy (1999), ‘Tourism and Development: Evidence from Mexico’ 5. Ronald A. Francisco (1983), ‘The Political Impact of Tourism Dependence in Latin America’ C Government Policies and Planning 6. C.L. Jenkins and B.M. Henry (1982), ‘Government Involvement in Tourism in Developing Countries’ 7. Cevat Tosun and Carson L. Jenkins (1998), ‘The Evolution of Tourism Planning in Third-world Countries: A Critique’ PART II ECONOMIC PERSPECTIVES A Analysis of Costs and Benefits 8. P.G. Sadler and B.H. Archer (1975), ‘The Economic Impact of Tourism in Developing Countries’ 9. D. Omotayo Brown and Francis A. Kwansa (1999), ‘Using IRR and NPV Models to Evaluate Societal Costs of Tourism Projects in Developing Countries’ 10. J. Diamond (1976), ‘Tourism and Development Policy: A Quantitative Appraisal’ 11. Brian Archer and John Fletcher (1996), ‘The Economic Impact of Tourism in the Seychelles’ 12. Guntur Sugiyarto, Adam Blake and M. Thea Sinclair (2003), ‘Tourism and Globalization: Economic Impact in Indonesia’ B Linkages with Local Industry 13. François J. Bélisle (1983), ‘Tourism and Food Production in the Caribbean’ 14. Hugh Latimer (1985), ‘Developing-island Economies: Tourism v Agriculture’ 15. David J. Telfer and Geoffrey Wall (1996), ‘Linkages Between Tourism and Food Production’ 16. Robert G. Healy (1994), ‘Tourist Merchandise as a Means of Generating Local Benefits from Ecotourism’ 17. Dallen J. Timothy and Geoffrey Wall (1997), ‘Selling to Tourists: Indonesian Street Vendors’ C International Issues 18. Pablo Martin de Holan and Nelson Phillips (1997), ‘Sun, Sand, and Hard Currency: Tourism in Cuba’ 19. M. Thea Sinclair and Asrat Tsegaye (1990), ‘International Tourism and Export Instability’ 20. Lein Lein Chen and John Devereux (1999), ‘Tourism and Welfare in Sub-Saharan Africa: A Theoretical Analysis’ 21. Matthew McQueen (1983), ‘Appropriate Policies Towards Multinational Hotel Corporations in Developing Countries’ 22. Salih Kusluvan and Kurtulus Karamustafa (2001), ‘Multinational Hotel Development in Developing Countries: An Exploratory Analysis of Critical Policy Issues’ D Scale of Development 23. Eric E. Rodenburg (1980), ‘The Effects of Scale in Economic Development: Tourism in Bali’ 24. C.L. Jenkins (1982), ‘The Effects of Scale in Tourism Projects in Developing Countries’ 25. Auliana Poon (1990), ‘Flexible Specialisation and Small Size: The Case of Caribbean Tourism’ PART III BROADER PERSPECTIVES 26. Martin Oppermann (1993), ‘Tourism Space in Developing Countries’ 27. Irmgard Bauer (1999), ‘The Impact of Tourism in Developing Countries on the Health of the Local Host Communities: The Need for More Research’ 28. Jafar Jafari (1974), ‘The Socio-Economic Costs of Tourism to Developing Countries’ 29. Cevat Tosun (2000), ‘Limits to Community Participation in the Tourism Development Process in Developing Countries’ 30. David Fisher (2004), ‘The Demonstration Effect Revisited’ 31. Robert E. Wood (1980), ‘International Tourism and Cultural Change in Southeast Asia’ 32. Michelle Catherine Baddeley (2004), ‘Are Tourists Willing to Pay for Aesthetic Quality? An Empirical Assessment from Krabi Province, Thailand’ 33. Vinod Sasidharan, Ercan Sirakaya and Deborah Kerstetter (2002), ‘Developing Countries and Tourism Ecolabels’ 34. John P. Lea (1993), ‘Tourism Development Ethics in the Third World’ Name Index

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Book SynopsisManaging Tourism Firms is an authoritative selection of the most important published work on the particular characteristics and problems associated with running a firm in tourism. Major topics covered include: strategy, marketing, the use of the Internet and IT, pricing, managing staff and studies of specific sectors of the industry. The book provides an overview of current issues and a handy reference in one volume to the major published research contributions. The editor has written a new, authoritative introduction which offers a comprehensive, state-of-the-art summary of the literature. This volume will be valuable to researchers and students in tourism and practitioners seeking the latest thinking on these topics.Trade Review'In this volume Dr Clive Morley presents a series of papers designed to illustrate facets of managing organisations engaged in tourism. The book begins with Clive's thought provoking review of why tourist organisations pose specific, special concerns for management, and the state of the literature covering these issues. While all may not necessarily agree with the views expressed, the book is worth buying for almost this introduction alone as it demands a response from readers to clarify their own views about these issues. Dr Morley has also done readers a service in his selection of papers in that, while they have been published previously in leading journals, the volume places them all in one easily accessible collection that needs to be on the bookshelves of those concerned with organisations involved in tourism and their management.' -- Chris Ryan, Waikato Business School, New ZealandTable of ContentsContents: Acknowledgements Introduction Clive Morley PART I STRATEGY 1. Carlos Pestana Barros (2005), ‘Measuring Efficiency in the Hotel Sector’ 2. Nigel Evans and Sarah Elphick (2005), ‘Models of Crisis Management: An Evaluation of their Value for Strategic Planning in the International Travel Industry’ 3. Donald Getz and Tage Petersen (2005), ‘Growth and Profit-orientated Entrepreneurship Among Family Business Owners in the Tourism and Hospitality Industry’ 4. Chris Guilding, Jan Warnken, Allan Ardill and Liz Fredline (2005), ‘An Agency Theory Perspective on the Owner/Manager Relationship in Tourism-based Condominiums’ 5. Diego Medina-Muñoz and Juan Manuel García-Falcón (2000), ‘Successful Relationships Between Hotels and Agencies’ 6. Brent W. Ritchie (2004), ‘Chaos, Crises and Disasters: A Strategic Approach to Crisis Management in the Tourism Industry’ 7. Zvi Schwartz and Stephen Hiemstra (1997), ‘Improving the Accuracy of Hotel Reservations Forecasting: Curves Similarity Approach’ 8. Sandra Watson and Martin McCracken (2002), ‘No Attraction in Strategic Thinking: Perceptions on Current and Future Skills Needs for Visitor Attraction Managers’ PART II MARKETING 9. David Bowen (2002), ‘Research Through Participant Observation in Tourism: A Creative Solution to the Measurement of Consumer Satisfaction/Dissatisfaction (CS/D) among Tourists’ 10. Sara Dolnicar (2004), ‘Beyond “Commonsense Segmentation”: A Systematics of Segmentation Approaches in Tourism’ 11. Leif E. Hem, Nina M. Iversen and Herbjørn Nysveen (2002), ‘Effects of Ad Photos Portraying Risky Situations on Intention to Visit a Tourist Destination: Marketing Effects of Age, Gender and Nationality’ 12. Kenneth F. Hyde and Rob Lawson (2003), ‘The Nature of Independent Travel’ 13. Hong-bumm Kim and Woo Gon Kim (2005), ‘The Relationship Between Brand Equity and Firms’ Performance in Luxury Hotels and Chain Restaurants’ 14. Mike Peters and Klaus Weiermair (2000), ‘Tourist Attractions and Attracted Tourists: How to Satisfy Today’s ‘Fickle’ Tourist Clientele?’ 15. Yvette Reisinger and Lindsay W. Turner (2002), ‘Cultural Differences Between Asian Tourist Markets and Australian Hosts, Part 1’ 16. Soo Cheong Jang, Alistair M. Morrison and Joseph T. O’Leary (2002), ‘Benefit Segmentation of Japanese Pleasure Travelers to the USA and Canada: Selecting Target Markets Based on the Profitability and Risk of Individual Market Segments’ 17. Arch G. Woodside and Chris Dubelaar (2002), ‘A General Theory of Tourism Consumption Systems: A Conceptual Framework and an Empirical Exploration’ PART III THE INTERNET AND IT 18. Sunny Ham, Woo Gon Kim and Seungwhan Jeong (2005), ‘Effect of Information Technology on Performance in Upscale Hotels’ 19. Woo Gon Kim and Dong Jin Kim (2004), ‘Factors Affecting Online Hotel Reservation Intention Between Online and Non-online Customers’ 20. Karl W. Wöber (2003), ‘Information Supply in Tourism Management by Marketing Decision Support Systems’ PART IV PRICING 21. Michael A. Callow and Dawn B. Lerman (2003), ‘Consumer Evaluations of Price Discounts in Foreign Currencies’ 22. Seong-Seop Kim and John L. Crompton (2002), ‘The Influence of Selected Behavioral and Economic Variables on Perceptions of Admission Price Levels’ 23. Jan G. Laarman and Hans M. Gregersen (1996), ‘Pricing Policy in Nature-based Tourism’ 24. Tim Lockyer (2005), ‘The Perceived Importance of Price as One Hotel Selection Dimension’ 25. Michael Lynn (2001), ‘Restaurant Tips and Service Quality: A Tenuous Relationship’ 26. H. Anthea Rogers (1995), ‘Pricing Practices in Tourist Attractions: An Investigation into How Pricing Decisions are Made in the UK’ 27. Zvi Schwartz (1997), ‘The Economics of Tipping: Tips, Profits and the Market’s Demand-Supply Equilibrium’ 28. Andreas H. Zins (1999), ‘Explaining and Predicting Willingness to Pay in Tourism: A Methodological Framework and Empirical Illustration’ PART V MANAGING STAFF 29. Peter M. Burns (1993), ‘Sustaining Tourism Employment’ 30. Suchada Chareanpunsirikul and Roy C. Wood (2002), ‘Mintzberg, Managers and Methodology: Some Observations from a Study of Hotel General Managers’ 31. Christine A. Hope (2004), ‘The Impact of National Culture on the Transfer of “Best Practice Operations Management” in Hotels in St. Lucia’ 32. Terry Lam, Hanquin Zhang and Tom Baum (2001), ‘An Investigation of Employees’ Job Satisfaction: The Case of Hotels in Hong Kong’ 33. Michael Riley and Edith Szivas (2003), ‘Pay Determination: A Socioeconomic Framework’ PART VI SECTORAL STUDIES 34. Joanne Connell (2005), ‘Managing Gardens for Visitors in Great Britain: A Story of Continuity and Change’ 35. Brian Garrod and Alan Fyall (2000), ‘Managing Heritage Tourism’ 36. Nigel Hemmington, David Bowen, Evgenia Wickens and Alexandros Paraskevas (2005), ‘Satisfying the Basics: Reflections from a Consumer Perspective of Attractions Management at the Millennium Dome, London’ 37. Soyoung Kim and Mary A. Littrell (2001), ‘Souvenir Buying Intentions for Self versus Others’ 38. Steven Tufts and Simon Milne (1999), ‘Museums: A Supply-Side Perspective’ 39. James Wong and Rob Law (2003), ‘Difference in Shopping Satisfaction Levels: A Study of Tourists in Hong Kong’ Name Index

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Book SynopsisTourism is both a growth industry and the world's number one export earner. It is therefore no surprise that the role of tourism is increasingly gaining prominence in the debate over how we can move towards more sustainable patterns of development. An enormous literature has emerged on the three pillars of sustainable development - environment, culture and economics - and on how tourism impacts and interacts with them. This timely and original book is firmly grounded in the theory and application of economics, in contrast to much of the previous research which has tended to adopt an environmental or sociological perspective. Although economics has increasingly become a technical subject, this accessible book aims to present important economics results and relate them explicitly to the policy debate. Using a coherent analytical framework, this unique approach offers prescriptions for moving tourism, and economic development more generally, closer to a sustainable ideal. The authors begin by studying the macroeconomic effect of tourism in terms of growth performance and sources of growth. They also examine how the tourism-growth link is affected by the role of imports in the economy, and how tourism impacts upon land use. Further chapters investigate the important issue of forecasting visitor numbers and explore the need for a comprehensive accounting framework to take account of ecologically sustainable tourism. The authors also examine the microeconomic aspects of sustainable tourism and analyse the increasing popularity of environmentally friendly holidays. Sustainable tourism is a fast-growing subject and this book provides an insightful introduction to the critical economic issues involved. It will interest and inform a broad and varied readership including researchers, students and policymakers interested in tourism economics and tourism management, as well as environmentalists, geographers and development scholars.Trade Review'The book represents a valuable contribution to the literature on sustainable tourism. While much has been written on the economics of tourism in general, relatively little research has been undertaken on the economic dimension of sustainable tourism and its environmental dimensions. The papers in this volume go some way to fill this gap.' -- Larry Dwyer, Journal of Sustainable TourismTable of ContentsContents: Introduction 1. An Investigation on the Growth Performance of Small Tourism Countries 2. Forecasting International Tourism Demand and Uncertainty for Barbados, Cyprus and Fiji 3. Land, Environmental Externalities and Tourism Development 4. Tourism, Increasing Returns and Welfare 5. How to Develop an Accounting Framework for Ecologically Sustainable Tourism 6. The Effect of Climate Change and Extreme Weather Events on Tourism 7. Sustainable Tourism and Economic Instruments: International Experience and the Case of Hvar, Croatia 8. Tourism and Sustainable Development: Lessons from Recent World Bank Experience 9. Using Data Envelopment Analysis to Evaluate Environmentally Conscious Tourism Management 10. A Tale of Two Tourism Paradises: Puerto Plata and Punta Cana – The Determinants of Room Price in the Dominican Republic Using a Hedonic Function Approach 11. A Choice Experiment Study to Plan Tourism Expansion in Luang Prabang, Laos Index

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Book SynopsisThis valuable new book contributes greatly to a better understanding of the service economy. By exploring the key dimensions, available empirical evidence and associated policy implications, the author comprehensively investigates the new challenges facing the global economy, including employment, productivity, innovation and competitiveness. The case of the European services is highlighted, particularly in comparison to the US.On the basis of these challenges, the book examines the existing and potential services-related policies at the EU level, incorporating discussions on regulation, competition policy, internal markets and regional policies. The book argues that the orientation of many of these policies is still in its incipient stages and there is much to be done in terms of scope, definition, coordination and shaping to satisfy the needs and varied nature of heterogeneous services. To have a strong and integrated services market in the EU remains as a major policy objective requiring new impetus and political ambition in order to succeed.This is a unique work combining new evidence on the service economy and a full range of policy implications at the EU level. As such it will be of interest to researchers and policymakers, professionals in service firms, students in international business and those interested in services as a dimension of any economic and business activity.Trade Review'. . . this book. . . is an outstanding step forward to our understanding of service economics beyond the simplistic, traditional notion of employment and gross domestic product levels in modern societies. It really establishes a new level of analytical thinking and discourse about service activities which in turn would allow the creation of new ideas, frameworks and working hypotheses at different levels of analysis, to contribute to the further development and systemic integration of our scientific knowledge of services and its role in our society.' -- Javier Reynoso, Journal of Service Management'. . . the book clearly makes a huge step forward in terms of ensuring accurate understanding of the service sector. . .' -- Agence Europe'This is an academic and policy-oriented study, not a business book. Researchers will find it useful, while policy-makers will find it informative. . . There is ample data, which is well analysed and clearly presented, and a good review of recent studies on the impact or potential impact of a more liberalized market. . . The reading is easy and at times energetic. Rubalcaba is enthusiastic about his subject and is frequently defending the sector against criticism that it is less productive than the goods sector and thus reduces economic growth.' -- Paul Vandenberg, Global Business Review'. . . a serious-minded assessment of the modern challenges involved in the new global economy, including dynamic changes in employment, productivity, innovation, and competitiveness. . . Supported by extensive scientific research, graphs, and notes, The New Service Economy is an utterly indispensable addition to college and graduate-level economic studies shelves, rife with insights into the rapidly changing modern world and the resulting implications especially for Europe.' -- Midwest Book ReviewTable of ContentsContents: Part I: Analytical Framework for Services 1. Introduction – Exploring the New Service Economy 2. Historical and Anthropological Origin of the Service Economy Part II: Facts and Challenges in the New Service Economy 3. Growth and Employment in Services 4. Productivity in Services 5. Service Innovation 6. The Globalization of Services and Offshoring Part III: Policy Implications and Service-Related Policies in the European Union 7. The Regulation of Services and its Reform 8. European Union Competition Policy 9. The Internal Market for Services 10. Complementary Policies Regarding Services 11. Conclusions and Final Remarks References Index

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Book SynopsisHigher education, especially that which is publicly funded, is under increasing scrutiny from politicians and the public as competition in this sector increases. Susanne Warning provides a comprehensive analysis of the strategic positioning of public universities as service providers in a competitive sector.The author develops two distinct theoretical approaches to the analysis of public universities. The first is the concept of strategic groups, originating in management theory. It implies that due to different returns on investment in teaching quality and research quality, heterogeneity will exist in the university sector. The second approach involves a three-stage duopoly game of competition between universities, and is underpinned by the industrial economics literature. Universities in this formal equilibrium model of differentiation position themselves in terms of teaching and research quality in order to attract students. Although the analysis is based on data for German publicly funded universities, however, the author's conclusions offer important insights for all countries where publicly funded universities play a role, particularly in the current climate of shifts towards more competitive university systems.With an exclusive combination of economic analysis and institutional data, this book will prove invaluable for anyone with a particular interest in the economics of higher education.Trade Review'. . . the book offers some interesting insights into the specific position of public universities within an increasingly differentiated higher education system. . . The book addresses interesting research questions with strong relevance to higher education policies.' -- Vincent Carpentier, London Review of Education'The ideas, arguments and the theoretical and empirical tools developed in this book will be useful for further research in the higher education sector not only in Germany but also in rest of the world. Hence, with an exclusive combination of economic analysis and institutional data, this book will prove invaluable for anyone with a particular interest in the area of economics of higher education.' -- Pradeep Kumar Choudhury, Journal of Educational Planning and Administration'A reader not only learns about Germany's system of higher education, but also is provoked into thinking about how product differentiation and strategic positioning increasingly affect the performance of colleges and universities worldwide.' -- John Siegfried, Vanderbilt University, USTable of ContentsContents: Preface 1. Introduction 2. German Higher Education – Facts and Figures 3. A Review of the Literature 4. Strategic Groups in Higher Education 5. A Model of Competition: Positioning in the University Sector 6. Performance of German Universities: A DEA Approach 7. Teaching and Research as Strategic Variables of German Universities 8. Concluding Remarks Bibliography Appendices Index

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Book SynopsisDino Falaschetti and Michael Orlando unify the treatment of the many deeply related topics in money and banking in this wide-ranging book. By continually building on the assumption that economic actors are maximizers, they explain how monetary and financial services, as well as related governance mechanisms, influence economic performance. In this manner, Money, Financial Intermediation and Governance not only lets readers make sense of today's monetary authorities and financial markets, it lets them see through superficial complexities to the fundamental influences that will shape those organizations for years to come. Mastering this analytical process is important for scholars and professionals, as well as individuals who are interested in their own financial security. Successful readers will enjoy an enduring ability to productively anticipate, respond to, and even shape macroeconomic and related political developments. This book's greatest contribution may thus be to help readers enjoy the lasting advantages of becoming careful thinkers. This book is an ideal text for undergraduate, graduate and MBA students in courses on banking and financial markets as well as in macroeconomics. It is also a useful resource for researchers and professionals in the financial, legal and policy sectors.Table of ContentsContents: Foreword by Antoine Martin Introduction Part I: The Economic Method of Inquiry 1. Modeling 2. Foundation 3. A Model Economy Part II: Money in a Static Economy 4. What is Money? 5. Money and the Level of Economic Well-being Part III: Money in a Dynamic Economy 6. Money in a Classical Economy 7. Money in a Keynesian Economy 8. Should Monetary Policy be Active? 9. Is Monetary Policy Active? Part IV: Governing Money 10. Measuring Monetary Services 11. Organizing the Production of Monetary Services 12. The Case of the ‘Fed’ Part V: Intermediation, Governance and Economic Performance 13. Asymmetric Information 14. Financial Intermediaries and their Governance 15. Corporate Governance 16. Financial Development and Economic Performance Questions Bibliography Index

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Book SynopsisThis book provides a framework for understanding the complex and multifaceted nature of the factors that affect destination competitiveness. It offers guidance on how to create successful destinations by developing and presenting a conceptual model of destination competitiveness that recognizes the importance of sustainability for long-term success. The book presents a strong theoretical background for managerial decision-making, giving destination managers a range of tools with which to analyse and increase the competitiveness of their areas.Trade Review"An important and welcome contribution to the literature of tourism studies. Highly recommended". S A Schulman, Choice "This book is an articulate and valuable contribution to the tourism literature... It is likely to become a standard reference for many years to come." Geoffrey Wall, Tourism Recreation Research"Table of Contents1: The Evolving Nature of Competition and Sustainability a: Destination Competitiveness: Its Nature and Its Evolution b: Components of the Competitive Universe c: The Dimensions of Tourism Competitiveness d: Economic Competitiveness e: Political Competitiveness f: The Renaissance of the City-State g: Socio-Cultural Competitiveness h: Technological Competitiveness j: Environmental Competitiveness k: Some General observations on how the Competitive Environment is evolving l: The Evolution of Travel Experience Demanded m: Demographics are Redefining the Foundations of Competitiveness n: Crisis and Renewal are Being Forced Upon Destinations as a Strategy forCompetitiveness Part I: The Competitive Tourism Destination 1.1: The Competitive Destination 1.2: Competitiveness: Theoretical and Managerial Dimensions 1.3: What is This Thing Called Competitiveness? 1.4: A Framework for Understanding Competition 1.5: Competitiveness in the Service Sector 1.6: The Nature of Comparative and Competitive Advantage in Tourism 1.7: Linking Destination Competitiveness to Performance 1.8: Tourism Markets 1.9: Target Market Strategy 1.10: Destination Performance 1.11: Summarizing the Steps to Destination Success 1.12: The Philosophy of Sustainable Competitiveness for Tourism Destination Development 1.13: Charting the Destination's Sustainable Course: Crafting a Vision and Establishing Goals 1.14: Tourism Planning in the Context of Overall Social and Economic Development 1.15: Allocating Resources: Tourism's Share Part II: The Sustainable Tourism Destination 2.1: The Birth and Evolution of Sustainable Tourism 2.2: Sustainable Tourism: a Comprehensive Examination 2.3: The Parallel Emergence of Ecotourism 2.4: WTO and Ecotourism 2.5: Some Concluding Observations 2.6: Managing Tourism from an ST Perspective 2.7: Ecological Sustainability 2.8: Economic Sustainability 2.9: Socio-Cultural Sustainability 2.10: Political Sustainability 2.11: Achieving Sustainable Tourism 2.12: Creating and Managing a Sustainable/Ecotourism Destination 2.13: In Conclusion Part II: A Model of Destination Competitiveness 3.1: The Origins of a Conceptual Model 3.2: An Overview of the Model 3.3: The Global (Macro) Environment 3.4: The Competitive (Micro) Environment 3.5: Core Resources and Attractors 3.6: Supporting Factors and Resources 3.7: Destination Policy, Planning and Development 3.8: Destination Management 3.9: Qualifying and Amplifying Determinants Part IV: The Macro Environment: Global Forces Shaping World Tourism 4.1: Global Forces: An Onion Skin Taxonomy 4.2: The Outer Layer 4.3: The Intermediate Layer 4.4: The Inner Layer 4.5: The Interdependence of Global Forces 4.6: Analyzing and Understanding Global Forces 4.7: Global Forces and Tourism Demand 4.8: Global Forces and Tourism Supply 4.9: Assessing the Impact of Global Forces on Destination Performance 4.10: Global Forces and Destination Policy 4.11: Global Forces and Destination Management 4.12: Global Forces and Destination Organization Part V: The Competitive (Micro) Environment: The Destination and the Tourism System 5.1: Suppliers 5.2: Tourism and Hospitality Enterprises 5.3: Marketing Intermediaries and Facilitators: the Industry's Lubricants 5.4: Customers: The Ultimate Driving Force 5.5: Related and Supporting Industries 5.6: Destination Management Organisations 5.7: Publics: Stakeholders and Watchdogs 5.8: The Destination: Internal Environment and Modus Operandi 5.9: Other Competing Destinations 5.10: The Tourism System: Integrative Impacts Part VI: Core Resources and Attractors: The Essence of Destination Appeal 6.1: Destination Physiography and Climate: the Natural Edge 6.2: Destination Culture: the Lure of Human Distinctiveness 6.3: The Elements of Culture 6.4: What is Culture? 6.5: Major Dimensions of Cultural Attractiveness 6.6: Forms of Culture 6.7: Culture and Consumption 6.8: Activities: The Nike 'JUST DO IT' Mentality of Travellers 6.9: Special Events: in Search of the Stroke of Genius That Creates Destination Uniqueness 6.10: From Local Insight & Entrepreneurship 6.11: Entertainment - the Show Must Go On! 6.12: Developing and Managing 'Entertainment Tourism' 6.13: Tourism Superstructure: 'If you build it, they will come!' 6.14: Market Ties: the Ties that Bind 6.15: Personal Ties 6.16: Organizational/Professional Ties Part VII: Supporting Factors and Resources: Elements Which Enhance Destination Appeal 7.1: Infrastructure: Providing a Foundation for Successful Tourism 7.2: Accessibility: Addressing the Curse or Blessing of Location 7.3: Facilitating Resources: Human, Knowledge, and Financial Capital 7.4: Hospitality: Resident Attitudes Towards Tourists and Tourism 7.5: Enterprise: the Generation of Human Energy 7.6: Political Will: is Tourism Part of the Political Landscape? Part VIII: Destination Policy, Planning and Development 8.1: The Nature of Tourism Policy, Planning, and Development 8.2: Distinguishing Between 'Destination Policy Planning and Development' (DPPD) andDestination Management (DM) 8.3: Tourism Policy: a Definition 8.4: Why is Tourism Policy Important? 8.5: Areas Addressed by Tourism Policy 8.6: Types and Levels of 'Tourism Destinations' 8.7: Tourism Policy: Context, Structure, Content, and Process 8.8: The Context of Tourism Policy 8.9: The Components of Tourism Policy 8.10: Destination Positioning/Branding 8.11: Destination Development 8.12: Destination Audit 8.13: Relating Policy to Strategy and the Development Process 8.14: Supply Development Strategies 8.15: Demand Development (Marketing) Strategies 8.16: Organizational and Development Policy Part IX: Destination Management: The Key to Maintaining a Sustainable Competitive Advantage 9.1: The Process of Destination Management 9.2: Marketing (Promotion?) 9.3: Identification of Strategic Markets for the Destination 9.4: Measuring Destination Awareness and Image 9.5: The Monitoring of Destination Awareness and Image 9.6: Assessing Destination Brand Effectiveness 9.7: Developing Logos, Themes, and Advertising Support 9.8: Managing the Quality of Visitor Service and the Visitor Experience 9.9: Management Implications of Adapting a Quality of Experience Framework 9.10: Managing Information/Research (I/R) 9.11: Managing Inward I/R Flows 9.12: Managing Outward I/R Flows 9.13: Human Resource Development 9.14: Visitor Services and Visitor Management 9.15: Services and the Experience Economy 9.16: Systems for Visitor Management 9.17: Stewardship - Taking Care of the Tourism Resource Base 9.18: Mechanisms to Deal with Crises 9.19: Organizational Systems 9.20: Destination Stakeholders 9.21: Crisis Management Scenarios Part X: Qualifying and Amplifying Determinants: Parameters Which Define Destination Potential 10.1: Destination Location: Blessing or Curse? 10.2: Destination Safety: Security of Threat? 10.3: Destination Cost Levels: Reality or Perception? 10.4: Destination Interdependencies: Synergy or Substitute? 10.5: Destination Image: Perceptions of People and Place 10.6: Carrying Capacity: Hard and Soft Constraints to Growth Part XI: The Destination Audit: Putting the Model to Work 11.1: The Philosophy of the Audit Concept 11.2: The Nature of a Destination Audit 11.3: Preparing for a Destination Audit 11.4: Implementing the Audit 11.5: Destination Diagnostics

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Book SynopsisThe aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.Table of ContentsPart I: Managing Customer Satisfaction 1: Quality and Service Management Perspectives, E Laws, London,B Prideaux and G Moscardo, James Cook University, Australia 2: Convention Delegates - The Relationship between Satisfactionwith the Convention and with the Host Destination: A Case Study, M Deery and L Jago, James Cook University, Australia 3: Issues Pertaining to Service Recovery in the Tourism and Leisure Industries, S Pegg and J-H Suh, University of Queensland, Australia 4: Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife Based Tourism Experiences, G Moscardo 5: Management of Tourism: Conformation to Whose Standards?N Scott, University of Queensland, Australia Part II: Competition and Collaboration Case Study 1: TISCOVER: Development and Growth, D Buhalis,University of Surrey, UK, K Kärcher and M Brown, Tiscover AG,Innsbruck, Austria 6: Co-Branding in the Restaurant Industry, M Khan, HowardUniversity, USA 7: Airline Service Quality in an Era of Deregulation, D Rhoades,R Reynolds, Embry-Riddle Aeronautical University, Florida, USAand B Waguespack, College of Business, Daytona Beach, USA Part III: Service Design and Improvement 8: Service System: A Strategic Approach to Innovate and ManageService Superiority, J Kandampully and R Kandampully, OhioState University, USA 9: Marketing Tourism On-Line, L Kreb and G Wall, University of Waterloo, Canada 10: Guidelines for Professional Activity Services In Tourism - A Discussion About the Quality of a Tourist Experience Product,R Komppula, University of Joensuu, Finland 11: Tourism Development: Hard Core or Soft Touch?, F Williamsand M MacLeod, Scottish Agricultural College, Scotland 12: Quality Management for Events, D Getz, University of Calgary,Canada and J Carlson, Curtin University of Technology, Australia 13: CAVIAR: Canterbury and Vladimir International Action forRegeneration - a case study for techniques for integrated marketing, service quality and destination management,B Le Pelley and W Pettit Part IV: Managing Staff - Customer Relations 14: Coping with the 'Performance' of Emotional Labour in theTourism and Hospitality Industries, B Anderson, University ofSouth Australia, Australia 15: Guiding Chinese Group Tours in Australia: An Analysis Using Role Theory, X Yu and B Weiler, Monash University, Australia 16: Effective Management of Hotel Revenue: Lessons from the SwissHotel Industry, K Varini, Ecole Hoteliere Lausanne, Switzerlandand D Diamantis, La Roches Management School, Switzerland 17: Service Management in A World Heritage Area - Tourists,Cultures and The Environment , M Cooper and P Erfurt,Ritsumeikan Asia Pacific University, Japan 18: The Relationship Between Airline Cabin Service and National Culture: A Cabin Crew Perspective, B Prideaux and S S Kim,Sejong University, Korea 19: Considerations in Improving Service Systems, E Laws Part V: Researching Tourism And Hospitality Service Management 20: The Role of Research in Improving Tourism and Hospitality Services: Measuring Service Quality , S Hudson, Haskayne School of Business, Canada, G A Miller, University of Surrey, UKand P Hudson, JMC Holidays 21: Service Quality at The Cellar Door: A Lesson in Services Marketing From Western Australia's Wine Tourism Sector,M O'Neill, Auburn University, USA and S Charters, Edith Cowan University, Australia 22: Using the Critical Incidents Technique to Understand Service Quality in Tourist Accommodation, G Moscardo 23: Factors of Satisfaction: A Case Study of Explore Park, M Uysal,Virginia Polytechnic Institute and State University, USA 24: The Value of a Benchmarking Approach for Assessing Service Quality Satisfaction in Environmental Tourism, P L Pearce, James Cook University, Australia 25: The Development and Tracking of a Branding Campaign for Brisbane, N Scott and S Clark, Tourism Queensland, Australia 26: The Rasch Model Applied to Customer Satisfaction inMarbella, J L Santos-Arrebola, University of Malaga, Spain Part VI: Conclusion 27: Researching and Managing Tourism and Hospitality Service:Challenges and Conclusions, G Moscardo, B Prideaux andE Laws

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Book SynopsisThe history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.Table of Contents1: Preface: The Tsunami of 26th December 2005, PATA’s Initial Responses, P Semone 2: Crisis Management in Tourism -challenges for Managers and Researchers Section 1: The Theoretical Aspect of Crisis Management inTourism 3: Post crisis forecasting: better make haste slowly 4: Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises, 5: The Evolution of an Emergency Management Tourism Faculty Resource, 6: Crises and Disasters’ Aftermath: Notes for an Impact Assessment Approach, 7: Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences, 8: Crisis in Bali Lessons in Tourism Recovery, 9: "CRISES" That scare Tourists investigating tourists’ travel related concerns, 10: For better or worse: consumer perceptions of factors impacting company crisis outcome, 11: Tourism and terrorism an analytical framework with special focus on the media, 12: Factors Influencing Crisis Management in Tourism Destinations, Section 2: Tourism Crisis Resulting from Natural Causes 13: Crisis Management and Tourism Organisations - a Comparative Study in the European Alps 14: Taiwan’s 921 earthquake, crisis management and research onno escape natural disaster, 15: International Tourism and Infectious Disease: Managing theSars Crisis in Singapore, 16: A Proposed Model for Tourism Crisis Management. The UK’sFoot & Mouth Disease Crisis Analysed, 17: Phuket: Tsunami and Tourism- A Preliminary Investigation, 18: Tsunamis, Earthquakes, Volcanism and Other Problems:Disasters, Responses and Japanese Tourism, Section 3: Tourism Crisis Resulting from Human Actions 19: The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry, 20: Responding to the Crisis of 2001: The Australian Experience, 21: Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003, 22: A Comparison of Pre and Post 9/11 Traveler Profiles: Post Crisis Marketing Implications, 23: Crisis Communication Response Strategies: A Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare 24: The Regional Effect of Terrorism on Tourism: An Empirical Analysis, 25: Sabah’s Responses to September 11: A Tourism Analysis, Section 4: Conclusion 26: Crisis in Indonesia, 27: Lessons from History, the Way Forward,

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Book SynopsisTourism is big business, especially for older people. With the senior market becoming increasingly targeted by marketers and travel companies, both operators and leisure service providers need to be knowledgeable and sensitive to the particular characteristics, special needs and requirements of the senior market. The purpose of this book is to provide the latest research about these characteristics, tourist behaviours and leisure needs of baby boomers, seniors and older people generally and how to effectively market to this expanding group in the future.Table of Contents1: Tourism and Leisure Needs of Older Adults 2: Motivations and Constraints to Tourism and Leisure for Older Adults 3: Socio-Demographic Variables Associated with Tourism, Leisure and Ageing 4: Contemporary Trends in International Tourism and Travel for Older Adults 5: Information Sources on Tourism and Travel for Older People 6: Modes of Tourism and Leisure Travel by Older Adults 7: Different Travel Markets - Group Package Tours for Older Adults 8: Different Travel Markets - Adventure Tourism and the Baby Boomer Generation 9: Different Travel Markets - Educational Tourism and Older Adults 10: Tourism and Leisure Needs of Older Adults in Retirement Communities 11: Conclusions and Recommendations

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Book SynopsisThe concept of welfare is a somewhat neglected area within tourism studies, despite the continued growth of interest in key issues such as ethics, tourist safety, employee's well-being, human rights, ethnocentrism, cultural sensitivity and behaviour codes, green consumerism, and the perceptions of management of 'sustainability'. This book provides an explanation, definition and a critique of welfare and a welfare approach covering these issues. Chapters cover the welfare of tourists, employees in the tourism industry, residents in tourism destinations, animals as tourist attractions and the natural environment.Table of Contents1: Introduction and context 2: Access and participation 3: The welfare of tourists: dimension, responsibilities and implications 4: Living and working in tourism destinations 5: Pro-poor tourism? 6: The land ethic? Tourism's non-human actors 7: The tourism industry: responses and responsibilities 8: Summary and conclusions: beyond tourism

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Book SynopsisIn Western societies, leisure has been a major force in changing people's lives. The containment of working time and the rise in spending power have been long-term trends and are likely to continue over the next decades. While growth of leisure may not have eradicated differences by social class, gender or age, it has transformed how these differences are expressed, challenged or modified. In parallel, leisure studies has itself developed significantly as an academic discipline. This second edition is a complete rewrite of the first edition published in 1999. It is an introductory undergraduate text on leisure. It has a sociological perspective and discusses recent debates and research on topics such as post-modernity, consumer cultures and lifestyles.Table of Contents1: Leisure: Past and Present 2: The Growth of Leisure 3: Work and Leisure 4: Gender 5: The Life Course 6: Lifestyles and Identities 7: Consumption and Consumerism 8: The Transformation of Leisure?

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Book SynopsisTourism in the New Europe addresses European tourism within the framework of an enlarged European Union of 25 members. It looks at the substantial reorientation of the organisational framework of European tourism and its profound implications for future structural and geographical patterns of development. Providing a series of thematic evaluations of the relationships between tourism and EU enlargement, this book includes a country-by-country examination of each of the new member states, in terms of their current patterns and trends of tourism development and the impacts which EU accession brings to them.Table of Contentsi: Preface Section 1: Introduction and Context 1: Introduction, D Hall and M Smith 2: Tourism and the European Union, C Anastasiadou, Napier University,Edinburgh, UK 3: Enlargement Implications for European Tourism, M Smith and Derek Hall 4: Tourism and the New Europe: Views from Beyond Europe, C Michael Hall, University of Otago, New Zealand 5: Tourism Education in the New Europe, G Richards, Tourism Research and Marketing, Barcelona, Spain Section 2: East Central Europe 6: Tourism and EU Enlargement: A Central European Perspective, P Jordan,Austrian Institute of East and Southeast European Studies, Austria 7: Slovenia: New Challenges in Enhancing the Value of the Tourism Destination Brand, M Konecnik, Ljubljana University, Slovenia 8: Slovakia: EU Accession and Cross-Border Travel, V Balá?, Slovak Academ yof Science, Slovak Republic 9: Tourism in the Czech Republic, A Királová, Institute of Hospitality and Management, Czech Republic 10: Product Development and Diversification in Hungary, L Puczkó, XellumLtd, Hungary, and T Rátz, Kodolányi János University College, Hungary 11: Tourism in Poland: Changes in Policy, Management and Education,B Marciszewska Section 3: The Baltics 12: The Baltics' Accession: Finnish Perspectives, R Komppula and A Peltonen,University of Joensuu, Finland, T Ylkänen and T Kokkila, Finnish Tourist Board, Finland 13: Estonia - Switching Unions: Impacts of EU Membership on Tourism Development, J Jarvis. Monash University, Australia and P Kallas, Estonian Tourist Board, Estonia 14: Latvia Tourism: Decisive Factors and Tourism Development, I Druva-Druvaskalne, I Abols and A ?lara, Vidzeme University College, Latvia 15: Lithuania: Sustainable Rural Tourism Development in the Baltic Coastal Region, A Armanaitiene, R Povilanskas, Klaipeda University, Lithuania, andE Jones, University of Wales Institute, Cardiff, UK Section 4: The Mediterranean Enlargement 16: The Mediterranean Enlargement: An Overview, H Alipour, Eastern Mediterranean University, Turkish Republic of Northern Cyprus, and D Hall 17: Malta: Re-imaging the Mediterranean Destination, N Theuma, University of Malta, Malta 18: Cyprus: Building Bridges in the Borderlands of the New Europe, J Scott,London Metropolitan University, UK, and L Topcan Section 5: The Next Enlargement 19: Introduction 20: Tourism in Bulgaria, M Bachvarov, University of Lódz, Poland 21: Romania: National Identity, Tourism Promotion and European Integration,D Light, Liverpool Hope University, UK 22: Turkey: EU Membership Implications for Sustainable Tourism Development, C Tosun, J Fletcher and A Fyall, Bournemouth University, UK 23: Croatia in the New Europe: Culture Versus Conformity, I Ateljevic,Wageningen University, the Netherlands, and S Corak, Institute for Tourism,Croatia Section 6: Conclusions 24: Summary and Conclusions: M Smith and D Hall

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Book SynopsisThe movement of people, goods, capital and information is a central aspect of living in the inter-connected, globalised late-modern world. Although this broader view of mobility is recognized, this book focuses mainly on migration or the movement of people. It examines multiple dwelling as a societal response to the major influences of increased mobility and amenity tourism. The book also considers the modern-day meaning of multiple dwelling, how it affects personal identity and the meaning of 'home' and its impacts on host communities and landscapes.Table of ContentsPart 1: Introduction, N McIntyre Part 2: Multiple dwelling: Mobility, home, place and identity 1: Place attachment and mobility, P Gustafson, Institute for Housing and Urban Research, Uppsala University, Sweden 2: Home and Away? Creating identities and sustaining places in a multicentered world, D R Williams, USDA Forest Service, Rocky Mountain Research Station, Fort Collins, Colorado, USA and S R Van Patten 3: Nomads of desire, K E McHugh 4: Home Away from Home: The primary/second-home relationship, H C Perkins, Lincoln University, Canterbury, New Zealand and D C Thorns, School of Sociology and Anthropology Part 3: Home and Away: Meanings and experiences of multiple dwelling 5: Cabin life: Restorative and affective aspects, T Bjerke and B P Kaltenborn Norwegian Institute for Nature Research, Norway and J Vittersø, Department of Psychology, University of Tromsø, Norway 6: The Summer Cottage: A dream in the Finnish forest, K Periäinen, University of Technology, Helsinki, Finland 7: Home and Away: Re-visiting 'escape' in the context of second homes, N McIntyre, J W Roggenbuck, Department of Forestry, Virginia Technical University, Blacksburg, USA and D R Williams 8: Places of Escape: Second home meanings in northern Wisconsin, R C Stedman, Department of Agricultural Economics and Rural Sociology, The Pennsylvania State University, Pennsylvania, USA 9: Tourists Making Themselves at Home: Second homes as a part of tourist careers, S Tuulentie, Acting Professor of Nature-Based Tourism Part 4: Landscape and Culture 9: Seeking Serenity: Homes away from home in Western Australia, J Selwood, School of Earth and Geographical Sciences, The University of Western Australia and Department of Geography 10: Second Homes in the Upper Midwest, S I Stewart, USDA Forest Service, North Central Research Station, Evanston, Illinois, USA and D J Stynes,CARRS, Michigan State University, USA 11: Second Home Distributions in the USA's Upper Great Lakes States: Analysis and implications, B A Shellito, Department of Geography, Youngstown State University, Ohio, USA 12: The Evolution, Characteristics and Spatial Organization of Cottages and Cottagers in Manitoba, Canada, J Selwood, School of Earth and Geographical Sciences 13: Cottage Country Landscapes: The case of the Kawartha Lakes Region Ontario, J Marsh, Department of Geography, Trent University, Ontario Part 5: Power and the Politics of Place 14: Changing places: Amenity coastal communities in transition, N McIntyre, and K Pavlovich, Waikato Management School, University of Waikato, Hamilton, New Zealand 15: Citadels in the Sun, K E McHugh 16: Access under stress - The right of public access tradition in Sweden, K Sandell, Department of Geography and Tourism, Karlstad University, Sweden 17: No Gingerbread or Doodads Allowed: Recreation residence tracts in the national forests of California, L M Lux, and J A Rose, USDA, Forest Service, Pacific Southwest Region, California, USA Part 6: Multiple Dwelling, N McIntyre, D R Williams and K E McHugh"

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Book SynopsisAdventure tourism is a new, rapidly growing area at both practical and academic levels. Written at an introductory level, Adventure Tourism provides a basic background and covers commercial adventure tourism products across a range of adventure tourism sectors.Table of Contents1: Introduction 2: Adventure recreation research 3: Case study approach 4: River journeys 5: Whitewater kayaking 6: Whitewater rafting 7: Seakayaking 8: Sailing 9: Expedition cruises 10: Diving 11: Surfing 12: Heliski and snowboard 13: Cross-country skiing 14: Ice climbing, J Johnson and I Godwin both at Montana State University, USA 15: Mountaineering, R Hales, International Centre for Ecotourism Research, Griffith University, Australia 16: Hiking and bushwalking 17: Horse riding, C Ollenburg, International Centre for Ecotourism Research, Griffith University, Australia 18: Mountain biking, J Schaefers, USDA Forest Service, Golden Colorado, USA 19: Off-road safaris 20: Wildlife 21: Aerial adventures 22: Other sectors and issues 23: Adventure destinations 24: World adventure capital, C Carter, International Centre for Ecotourism Research, Griffith University, Australia 25: Cross-case analyses 26: Product patterns 27: Conclusions

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