Hospitality and service industries Books

Book SynopsisThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. WangTrade Review‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books AnnualTable of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women’s employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Over the last two decades, Service Innovation Studies (SIS) has achieved 15 distinct and important advances. This Research Agenda outlines these major developments, setting out the research priorities in the field. Faïz Gallouj and Faridah Djellal have drawn together an array of renowned contributors to create a multidisciplinary analysis of the topic that illustrates the strength of this research trajectory. International experts in the field of SIS consider the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, gender, ethical issues, religion and public organizations. Moving from an overview of the 15 advances already made, this Research Agenda outlines the 15 main challenges that could structure research over the next decade, distinguishing between societal challenges, organizational and structural challenges, and methodological and didactic challenges.This is an enlightening book for both services and innovation scholars in the fields of economics, management science and public administration who wish to develop further research in SIS.Contributors include: F. Adrodegari, A. Bianchi, F. Djellal, B. Edvardsson, C. Gallouj, F. Gallouj, H. Lagunes, C. Lim, P. Maglio, G. Marin, T. Paschou, M. Perona, J. Reynoso, L. Rubalcaba, N. Saccani, M. Toivonen, B. Tronvoll, L. Wittel, A. ZanfeiTrade Review'This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics of innovation in the knowledge intensive service industries that are at the core of advanced economies.' --Cristiano Antonelli, University of Turin and Fellow of the Collegio Carlo Alberto, Italy'Service innovation is now recognised as a critical phenomenon in contemporary economies. The distinguished contributors to this collection highlight major themes in the research literature that has sought to explicate this multifaceted topic, bring fresh perspectives to bear on complex and often contentious issues, and identify important approaches for future study and practice.I strongly recommend this timely and provocative book!' --Ian Miles, University of Manchester, UK'This book represents an important initiative in the refocusing of innovation toward the very heart, though often ignored aspect, of value creation - service. It brings together some of the best thinkers in the service-innovation intersection to address the challenges and issues related to this essential refocusing process. I highly recommend it.' --Stephen L. Vargo, University of Hawai'i, USATable of ContentsContents: 1. Fifteen challenges for service innovation studies Faridah Djellal and Faïz Gallouj 2. Services, service innovation and the ecological challenge Faridah Djellal and Faïz Gallouj 3. Service innovation and social innovation Marja Toivonen 4. Service innovation in developing economies Luis Rubalcaba, Héctor Lagunes and Javier Reynoso 5. An ecosystem perspective on service innovation Bo Edvardsson and Bård Tronvoll and Lars Wittel 6. Innovation and smart service systems Paul P. Maglio and Chiehyeon Lim 7. Service innovation: towards a religious trajectory Camal Gallouj 8. Digital servitization in manufacturing as a new stream of research: a review and a further research agenda Theoni Paschou, Federico Adrodegari, Marco Perona and Nicol Saccani 9. New Perspectives in Public service innovation Annaflavia Bianchi, Giovanni Marin and Antonello Zanfei Index

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Book Synopsis'The notion of governance has gained significant currency and has become an inseparable part of sport organisations' strategies and practices. It is also a widely taught subject in academic institutions. This is an original and well-conceptualized book, which provides a comprehensive examination of governance at different levels of analysis. Written by established scholars, the text represents a great reference source and will complement nicely the library of academics and practitioners alike.'- Vassil Girginov, President, European Association for Sport Management (EASM) 'The timeliness of this Research Handbook is underscored by the fact that the topic of sport governance has become extremely relevant and important but also extremely complex in our time.' - Hallgeir Gammelsæter, Molde Specialized University in Logistics, Norway Recent scandals across the word of sport can be directly related to poor governance. This Research Handbook gathers the state-of-the-art research on sport governance by leading international scholars on various issues across various sports, offering a vital reference point for advancing research. Illustrating different approaches and perspectives such as good governance principles, systemic governance, political governance and network governance, chapters suggest research-informed practical solutions to current problems within sport organisations. Covering sport event governance, business implications, corporate social responsibility for enhancing good governance and extended board management, specific directions for further research are provided for each topic under examination. This is the essential reference for all sport governance researchers. It will also be insightful for sport governing bodies and administrators looking for advice on improving good governance in sport institutions.Trade Review'This important Research Handbook provides a scholarly, conceptually robust and evidenced based approach to critical aspects of sport governance, bringing together an impressive number of original contributions from leading governance researchers from around the world. This Research Handbook will assist readers to better understand the many different ways that governance is conceptualised, operationalised and measured. The complexity, environmental and cultural nuances of governance are highlighted through insightful illustrative case studies, whereby current model and frameworks of sport governance are not merely presented but are challenged and critiqued. This is essential reading for sport management researchers, students and practitioners.' --Tracy Taylor, UTS Business School, Australia'Congratulations to the Editors on compiling a rich and varied range of sport governance research from across the globe. This Research Handbook on Sport Governance collates the work of leading sport governance scholars from around the world providing a diverse and interesting array of views and perspectives on the theory and practice of sport governance. The chapters and information contained in this Research Handbook provide a unique audit of sport governance research to date as well as giving directions for future and necessary work in this domain in the years to follow. May this contribution stimulate further research in sport governance.' --David Shilbury, Deakin University, Australia'Good governance is the essence of good sport, hence it is a matter that demands the attention of everyone from athletes and fans to governing bodies and commercial partners. Yet we are living in an era where the principles of good governance are being challenged, raising numerous questions about its principles, application and management. As such, this is a timely text that addresses many of the most pertinent issues facing sports governance today. If sport is to effectively confront the governance challenges it faces, it is clear that Winand and Anagnostopoulos' Research Handbook must form a central part of our thinking about how we can ensure that sport is governed in an optimal way.' --Simon Chadwick, University of Salford, UKTable of ContentsContents: 1. Research on sport governance: An introduction Christos Anagnostopoulos and Mathieu Winand Part I Principles of good Governance in sport 2. Assessing Sports Governance Principles and Indicators Jean-Loup Chappelet and Michaël Mrkonjic 3. Measuring Governance: the Sports Governance Observer Arnout Geeraert 4. Support the Implementation of Good Governance in Sport (SIGGS): A European Project for National Olympic Committees and National Sport Federations Thierry Zintz and Simon Gérard 5. SATSport Model: An Applied and Adaptive Approach to Grassroot Sport Organisation’ Governance Arrangements Simone Digennaro, Mark Lowther and Antonio Borgogni 6. A Cultural Perspective on Good Governance in Sport Vassil Girginov 7. Embedding Good Governance Principles in Sports Governing Bodies through a Code of Ethics: Opportunities, Pitfalls, and Good Practices Els De Waegeneer and Annick Willem 8. Intersections of Governance and Social Responsibility in Sport Jonathan Robertson, Stefan Walzel and David Shilbury Part II Systemic sport Governance 9. Governance of Sports in Lithuania: Empirical Findings Towards Challenging Implications Vilma Čingienė 10. Evolution and Reformation of China Sport Governance Keyu Li and Graham Cuskelly 11. International Governance of Action Sports: An Organisational legitimacy Perspective Mikhail Batuev and Leigh Robinson 12. The Governance of the Paralympic Movement: An Institutional Perspective Simon Gérard, David Legg and Thierry Zintz Part III Relationships governance in sport 13. Interorganisational Network Governance in Sport Hagen Wäsche and Anna Gerke 14. Breaking Down Barriers: Collaboration in Sport Governance Networks Ian O'Boyle, David Shibury and Lesley Ferkins 15. Examining board-executive relationship in team sport charitable foundations: Unpacking trust building through ‘exchange currencies’ Christos Anagnostopoulos and Mathieu Winand Part IV Sport Event Governance 16. Sport Event Governance Milena Parent and Michael Naraine 17. The governance of legacy in the Olympic Movement: A theoretical framework Becca Leopkey 18. Urban Governance of Non-Mega Sport Events: A Socio-Political Discourse Analysis James Anderson and Marijke Taks Part V SPORT GOVERNANCE AND BusinESSS IMPLICATIONS 19. The Supporter Ownership Governance Model: Empirical Insights from English Football Sara Ward and Dan Parnell 20. The Transformation of German Football Bundesliga Clubs from Members’ Associations towards Corporations and their Governance Implications—the Case of Hamburger SV Stefan Prigge 21. China: Emerging Football Nation, Emerging Governance Issues Simon Chadwick, Ian Gibson and Tao Jiang 22. Olympic Brand Governance: Future Research Directions Benoit Seguin and Gashaw Abeza Part VI Sport Board Governance 23. Strategies for Change: A Presidential Perspective on Governing the NCAA Jimmy Smith 24. What do you mean it hasn’t worked out, yet? The paradoxes of women in sport governance research Larena Hoeber and Sally Shaw 25. The Governance of the Board of National Governing Bodies in High Performance Sport Veerle De Bosscher and Popi Sotiriadou 26. Succession and Good Governance Tracy Taylor and Leigh Robinson 27. Board Dynamics in Nonprofit Sport Organizations: Contemporary Research Directions Shannon Kerwin and Alison Doherty Part VII Reflections 28. Directions for future research in sport governance Mathieu Winand and Christos Anagnostopoulos Index

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Book SynopsisService business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia.Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field.Contributors: L. Andres, U. Apte, J.R. Bryson, C. Chapain, A. Coad, P.W. Daniels, F. Djellal, M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S. Hollis, A. Jones, U. Karmarkar, C.A. Kieliszewski, P.P Maglio, R. Mason, T. Morris, H. Nath, M. O'Mahony, A. Potter, J. Roberts, R. Roberts, L. Rubalcaba, M. Smets, D.J. Storey, P. Strom, J. Sundbo, D.J. Teece, M. Toivonen, R.H. Tsiotsou, J. Wirtz, F.F. Yang, A.G.O. YehTrade Review'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.' --Jon Sundbo, Roskilde University, Denmark'The Handbook of Service Business by John R. Bryson and Peter W. Daniels would be an excellent source of readings for an advanced undergraduate class or multidisciplinary doctoral seminar on service economics. As a bonus the Handbook includes a wealth of suggestions for future research.' --James Fitzsimmons, The University of Texas at AustinTable of ContentsContents: Preface – The Structure of the Handbook Acknowledgements 1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service Sectors Mary O’Mahony 3. Service Research and Economic Geography Patrik Ström 4. The New Scientific Study of Service Paul P. Maglio and Cheryl A. Kieliszweski 5. The Role of the Big 4: Commoditization and Accountancy Steve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES 6. Green and Sustainable Innovation in a Service Economy Faridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service Consumption Rodoula H. Tsiotsou and Jochen Wirtz 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth Michael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UK Julian Frankish, Richard Roberts, David J. Storey and Alex Coad 10. The Growth of Information-Intensive Services in the US Economy Uday Apte, Uday Karmarkar and Hiranya Nath 11. Service and Experience Jon Sundbo PART III MANAGING SERVICE BUSINESSES 12. The Organization of Service Business Andrew Jones 13. Managing Experts and Creative Talent David J. Teece 14. Globalization of Services Joanne Roberts 15. Internationalisation of Services: Modes and the Particular Case of KIBS Luis Rubalcaba and Marja Toivonen 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms Timothy Morris, Michael Smets and Royston Greenwood 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management John R. Bryson PART IV UNDERSTANDING SERVICE BUSINESS 18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century? Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries Lauren Andres and Caroline Chapain 20. Tourism Services: A Sustainable Service Business? C. Michael Hall 21. Growth and Spatial Development of Producer Services in China Anthony G. O. Yeh and Fiona F. Yang PART V CONCLUSION: A NEW RESEARCH AGENDA? 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities John R. Bryson and Peter W. Daniels Index

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Book SynopsisThis timely book provides a multidisciplinary and comparative analysis of the ongoing terrorist threats against all aspects of air transportation, the effectiveness of the responses, globally, regionally, and nationally, and the continuing challenges to policy makers seeking to achieve a safe and secure global aviation system.The first section provides an overview of the industry?'s characteristics, the economic and regulatory issues shaping the security environment, such as legal frameworks and the role of the private sector in safeguarding passenger and air cargo flights. The second section provides comparative analyses of security policies and practices in several key countries: the United States, Canada, Brazil, Kenya, Israel, Malaysia, Japan and Australia. The book concludes with a comparative analysis of the contemporary state of aviation security policies and practices and its future challenges.Containing extensive interdisciplinary analyses of the main issues and challenges related to all aspects of aviation security, the book will be of great interest not only to scholars, students and practitioners concerned with aviation security, and to institutions that provide courses or programs in aviation management and related fields, but also to anyone dealing with such related topics as terrorism, public policy, transport, urban studies and logistics.Contributors include: H. Avilai, D. Brittin, E. Irandu, T. Prenzler, J. Price, P. Puri, D. Rhoades, F. Rossi Dal Pozzo, M.S. Sandhu, J. Szyliowicz, T. Udagawa, S. Vaithilingam, M.J. Williams, K. Zaidi, L. ZampariniTrade Review'This book is a landmark in the field, providing original reflections and a series of case studies from different countries all over the world. This will be of high value to researchers and practitioners, given the current urgent need to investigate air transport security policies and analyze their (networked) economic impacts at the global, national and regional level.' --Aura Reggiani, University of Bologna, Italy'Its visibility, widespread use, economic value and vulnerability has meant that air transportation has been the subject of numerous attacks over the years. These have taken a diversity of forms and been driven by a variety of motivations. The contributions to this edited book value offer a set of insightful studies not only of the nature of the broad on-going trends in attacks, but also the perspectives of the various actors in both the public and private sector, who have to formulate countermeasures. Because of the uncertainties involved, the tasks of airlines, airports and air traffic control, as well as national and international public bodies, to counter attacks on aviation have been especially challenging. The chapters here offer those new to the subject an excellent overview of the challenges being confronted and the reactions of the aviation sector and public policy makers to them.' --Kenneth J. Button, George Mason University, USTable of ContentsContents: 1. Introduction Joseph S. Szyliowicz and Luca Zamparini PART I Themes, Issues, and Frameworks 2. The Policy Dimensions of Air Transport Security Joseph S. Szyliowicz 3. Economic Issues in Air Transport Security Luca Zamparini 4. International and EU Legal Frameworks of Aviation Security Francesco Rossi Dal Pozzo 5. The Role of the Private Sector for Air Transport Security Jeffrey Price 6. The Challenge of Air Cargo Security Douglas Brittin PART II Policy Applications 7. Aviation Security in the US Joseph S. Szyliowicz 8. Aviation Security Policy in Canada Kamaal Zaidi 9. Safety and Security in Brazilian Aviation Dawna Rhodes and Michael J. Williams 10. Air Transport Security in Israel Hillel Avihai 11. Air Transport Security in Kenya Evaristus Irandu 12. Air Transport Security in Malaysia Priyanka Puri, Manjit Singh Sandhu and Santha Vaithilingam 13. Air Transport Security in Japan Toki Udagawa Hirakawa 14. Aviation Security in Australia Tim Prenzler 15. Conclusions Joseph S. Szyliowicz and Luca Zamparini Index

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Book SynopsisThere have been a number of sporadic and disconnected initiatives to improve knowledge transfer between the tourism academia, government and industry. This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Many of the chapters were presented at the first t-Forum global conference. The chapters emphasise the value from academic leadership in developing cohesion and links amongst small business and government, and the importance of a shared innovative vision beyond individual private and public organization objectives. Successful initiatives rely on the personal characteristics of key stakeholders as well as institutional arrangements, emphasising action learning and challenging traditional academic research processes. Best practice knowledge transfer requires government, industry and academia in partnership engaged in open dialogue and debate for project success. Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption.Trade ReviewThis volume brings together 18 essays on knowledge transfer between tourism academia, government, and industry in countries around the world, many presented at the first Tourism Intelligence Forum (t-Forum) global conference, "Tourism Intelligence in Action," held in May 2015 in Naples, Italy. Tourism, business, economics, and other researchers from around the world discuss academic-led transfer and the importance of small businesses to innovate through the knowledge transfer between themselves and knowledge-institution partners; public-private partnerships for knowledge transfer in terms of the quality of urban planning and life in cities by the sea, developing smart tourism services at the destination level, improving the quality of the tourist experience through intra-destination network relationships and relationship management, the la Comarca de Los Alerces region in Argentina, and good governance models; and new approaches to the knowledge transfer process, such as a new measure of destination quality, the transfer of knowledge through social media, bringing cultural heritage to life through stimulation of the senses, tourism research in academic journals, and the transfer of knowledge through distribution channels. -- Annotation ©2017 * (protoview.com) *Table of ContentsIntroduction 1. Introduction: Tourism Knowledge Transfer Academic lead transfer 2. Experience design: Academic-industry research collaboration for tourism innovation 3. Knowledge transfer: can research centers make a difference? 4. "Best green", a case of synergy between academia and a hotel chain. 5. Knowledge transfer between educational institutions and tourism destination stakeholders: The Reflective Practice-Based Learning approach to Destination Development 6. Knowledge Transfer: Can Research Centers Make a Difference 7. ENTREPRENEURIAL ECOSYSTEMS: knowledge transfer 8. TOURISM KNOWLEDGE TRANSFER IN BRAZIL: The gap between academy and industry. Public- Private partnerships for knowledge transfer 9. Collaborative Marketing Strategy for Tourist Development and Regeneration of the Metropolitan Coast of Naples 10. Tourism Innovation-oriented Public-Private Partnership for the development of smart services at the destination 11. The destination triangle: Towards relational management. 12. Strategic and Participatory Planning in la Comarca de Los Alerces: The process and outcomes 13. Intelligent governance for rural destinations: lessons from a European project. New approaches 14. Measuring the Quality of Destinations: A Portuguese Case Study 15. SOCIAL MEDIA AND KNOWLEDGE TRANSFER IN TOURISM: Implications of the use of social media in business analysis 16. Art, Architecture and Archaeology. Pompeii and Oplontis 17. Knowledge transfer through journals: A Multidimensional Approach in Tourism Research 18. New Tourism Distribution Channels Conclusion 19. Conclusion References

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Original and thought-provoking, this book investigates how creative experiences, interactions, and place-specific dynamics and contexts are shaping the expanding field of creative tourism across the globe. Exploring the evolution of research in this field, the authors investigate pathways for future research that advance conceptual questions and pragmatic issues. Bringing together an array of international perspectives and research approaches, this book investigates the growing synergies between creativity and tourism. Contributors from a variety of disciplines utilize key case studies to examine the development of creative tourism in both the global North and South, including: World Heritage Sites in Malaysia; small communities in Thailand; small town 'creative outposts' in Canada; community-engaged projects in rural Russia; Gangneung, Korea's 'coffee city'; the pioneering creative tourism city of Santa Fe; and a participatory museum in Croatia. Both the growing diversity and scope of creative tourism and the expanding body of literature on this topic makes this timely Research Agenda a vital read for scholars of tourism studies, especially as it offers much-needed suggestions of areas for future research, at doctoral and post-doctoral levels. Tourism policy makers and creative tourism practitioners will also find this a useful read. Contributors: M. Blapp, P. Brouder, M.-A. Delisle, N. Duxbury, M.L. Emmendoerfer, J. Erkkilä-Hill, I. Freitas, R. Gôja, B. Hanifl, M. Hiltunen, D.A. Jelincic, T. Jokela, S.-M. Koistinen, H.d.S. Lopes, M. Matetskaya, O. Matos, S. Miettinen, O. Mitas, M. Pereira, P. Remoaldo, V. Ribeiro, G. Richards, M. Senkic, U.-S. Seo, A. Svyatunenko, S.-H. Tan, S.-K. Tan, T. Vongvisitsin, J. WisansingTrade Review'This fascinating new book with its diversity of authors and international case studies provides fresh insights into the dynamic field of creative tourism. The authors focus on topical themes such as experience design, co-creation, authenticity, transformation, sense of place and sustainability. The work identifies important gaps in research, as well as emphasizing implications for policy and planning.' --Melanie Kay Smith, Hungarian Academy of Sciences and Budapest Metropolitan University, HungaryTable of ContentsContents: 1. Advancing creative tourism research and practice in a dynamic and diversifying context Nancy Duxbury and Greg Richards Part I The creative tourist and creative tourism experiences 2. Nurturing the creative tourist in Malaysia Siow-Kian Tan and Siow-Hooi Tan 3. The role of authenticity in rural creative tourism Manuela Blapp and Ondrej Mitas 4. The value of experience in culture and tourism: The power of emotions Daniela Angelina Jelinčić and Matea Senkić Part II Forms of creative tourism destinations 5. Creative tourism in creative outposts Patrick Brouder 6. Stories of design, snow, and silence: Creative tourism landscape in Lapland Satu Miettinen, Jaana Erkkilä-Hill, Salla-Mari Koistinen, Timo Jokela, and Mirja Hiltunen 7. Coffee tourism as creative tourism: Implications from Gangneung’s experiences U-Seok Seo 8. Montréal: A creative tourism destination? Marie-Andrée Delisle Part III Creative tourism in local development 9. Creative tourism in Santa Fe, New Mexico Brent Hanifl 10. Local impacts of creative tourism initiatives Jutamas (Jan) Wisansing and Thanakarn (Bella) Vongvisitsin 11. The development of creative tourism in rural areas of Russia: Issues of entrepreneurial ability, cooperation, and social inclusion Marina Matetskaya, Alexandra Svyatunenko, and Olga Gracheva 12. Creative tourist regions as a basis for public policy Magnus Luiz Emmendoerfer Part III Creative tourism networks and platforms 13. Good and not-so-good practices in creative tourism networks and platforms: An international review Paula Remoaldo, Olga Matos, Isabel Freitas, Hélder Lopes, Vítor Ribeiro, Ricardo Gôja, and Miguel Pereira 14. Towards a research agenda in creative tourism: A synthesis of suggested future research trajectories Nancy Duxbury and Greg Richards Index

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Book SynopsisConsumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation.This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world. Contributors include: J.O. Bærenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Grünbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Møller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sørensen, J.K. Sørensen, M. Stenger, M. Toivonen, L. UljalaTrade Review'As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous strands of services research. A distinguished group of European scholars provides excellent state-of-the-art perspectives and analyses as well as constructive ideas for deepening future research, ensuring this book becomes the standard point of reference.' --Peter W. Daniels, University of Birmingham, UKTable of ContentsContents: Preface 1. Integrative perspectives to Service, Innovation and Experience Research Ada Scupola and Lars Fuglsang Part I Systemic Innovation 2. Experience and innovation in services: from human encounters to social building Luis Rubalcaba 3. Fifteen advances in service innovation studies Faridah Djellal and Faïz Gallouj 4. Service innovation – organizational and systemic approaches Marja Toivonen 5. Crossing the frontiers between touch points, innovation and experience design in tourism Metka Stare and Dejan Križaj 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination Pim Den Hertog Part II Practice-based Innovation 7. Decentred practices of innovation in the experience economy Jørgen Ole Bærenholdt 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction Lars Fuglsang 9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach Niels Nolsøe Grünbaum and Marianne Stenger 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components Jørn Kjølseth Møller Part III Technology and Innovation 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship Linda Ujala and Ada Scupola 12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth Chloe A. Billing and John R. Bryson 13. The innovative generativity of digital service encounters Anders Henten Anders Henten and Jannick Kirk Sørensen 14. User involvement in business-to-business operational service innovation Giulia Nardelli and Ada Scupola Part IV Experience as Innovation Motor 15. Front-line Employee-Based Experience Innovation in Tourism Jens Friis Jensen and Flemming Sørensen 16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan Paolo Corvo e Raffaele Matacena 18. The Korean online game wave - Development within the experience economy Patrik Ström and Mirko Ernkvist Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Offering a unique collection of established and emerging perspectives on event management, this Research Agenda investigates contemporary themes and innovative methodologies. 10 chapters cover core topics in the current academic debate, exploring the development of event management from a management-oriented field into a multidisciplinary research area. Organised into three parts, the Research Agenda contains international contributions from academics across tourism, geography, management, psychology and sociology fields. Initially tackling events in society, the book moves on to look specifically at the consumer, and finally examines the event organization. Chapters recommend the integration of events in geographical and political contexts, suggesting research agendas for the future that focus on the spectator, the participant and, ultimately, the consumer. Critical reading for management and tourism scholars, this book offers key insights to developing topics in the field. Event practitioners and policy makers will also greatly benefit from reading this.Trade Review'A Research Agenda for Event Management is a new benchmark for illustrating how the subject area has matured into the mainstream of applied research. Students, practitioners and academics will all benefit from reading the various perspectives through which events are analysed, with Donald Getz's ''five challenges'' a notable highlight in showing us the way forward.' --Simon Shibli, Sheffield Hallam University, UK'What happens when the world's leading event management researchers collaborate to bring forth new knowledge? This book conclusively proves, through these great academic minds, that event research is growing stronger and as a result the events industry shall continue to grow from strength to strength.' --Joe Goldblatt, Queen Margaret University, ScotlandTable of ContentsContents: 1. Introduction to a Research Agenda for Event Management Erik Lundberg, Tommy D. Andersson and John Armbrecht Part I Events in Society 2. Re-thinking Event Sustainability Judith Mair 3. The Past, Present and Future of Event Safety Research Morten Thanning Vendelø 4. Event Bidding: A Research Agenda for Major and Mega Sport Events David McGillivray, Daniel Turner and John Lauermann 5. Event Evaluation and Impact Assessment: Five Challenges Donald Getz Part II The Event Consumer 6. Re-thinking the Value of Events for event attendees: Emerging Themes from Psychology Eliza Kitchen and Sebastian Filep 7. Event Experience Research Directions Greg Richards 8. Managing Extraordinary Event Experiences: Understanding Consumer Immersion Lena Mossberg 9. Participant Events and the Active Event Consumer Tommy D. Andersson, John Armbrecht and Erik Lundberg Part III The Event Organisation 10. Revisiting and Advancing the Research Agenda for Event Volunteering Karen A. Smith, Leonie Lockstone-Binney and Kirsten Holmes 11. Knowledge Management in Event and Festival Organisations: Challenges and Future Directions Raphaela Stadler Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisSport has the power to change the world.'' Sports Economics Uncut expresses this insight from Nelson Mandela, exploring sports as a fascinating mirror of the world and a powerful agent of change. In this book, Brian Goff covers subjects ranging from the ebb and flow of racial discrimination, to inequality, law enforcement, managers and risky decisions, club membership, and politics. Much more than merely a review or synthesis, this work extends existing perspectives and explores provocative questions such as: how systematic is racial bias in pro sports today? Is all racial segregation in sports due to racial bias? How much are college athletes really worth, and is league parity really optimal? This book highlights the fascinating paradox of the modest revenues spent on sports but the enormous intangible value of it. The author explains how recent evidence of racial bias in sports actually illustrates how much ground has been gained in society on racial matters; how the scandals of college sports are a built-in feature of a world in which football and basketball athletes are worth millions; how athletic skill can vary widely across and within regions and races, and how this can influence positioning decisions; and how managers reflect both traditional economic views of decision making and more recent behavioral views. While drawing from widespread academic studies, this is a lively presentation accessible to a wide audience, with extensive but easy to digest data. Students and scholars of sports economics, as well as those studying sports analysis or related areas, will find it an engaging and eye-opening read.Table of ContentsContents : 1. Why Consumers Wear Sports Gear 2. How MLB Figured Out Its Fans 3. The Road from Robinson to Kaepernick 4. How Markets Penalize Racists, Slowly 5. Segregation with and without Discrimination 6. Throwing Bottles in Cleveland 7. Bill Belichick as Economist 8. Upside Down in the Premier League 9. Big Revenues and Low Profits in College Sports 10. Power and Politics in Sports References Index

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Book SynopsisThe sports sector, apart from being of economic significance in itself, is clearly one that many citizens share a great interest in. It is not mere results, but aspects such as history, statistics, interest in labour markets and finances that often spark people's interest. The characteristics of the sports sector and the data it provides allows economists to cast light on a large number of economic issues facing society. Historical Perspectives on Sports Economics explores a variety of topics, including mega-event analysis, sports governance, anthropometrics, gambling, industrial organisation, infrastructure development and racial issues. The analysis is sufficiently non-technical and will appeal not only to academic economists and students, but to historians and sports enthusiasts as well.Trade Review‘... there is much to recommend the blending of historical and economic method and commentary in this interdisciplinary text.’ -- Ian Henry, The International Journal of the History of SportTable of ContentsContents: Preface 1. Understanding economics through the history of sport John Wilson 2. From Recreational Sports Clubs to Sports Businesses: Bradford and Queen’s Park Football Clubs 1860s-1914 John Dewhirst and Wray Vamplew 3. Home ground advantage: The determinants of sharing versus sole occupied stadium arrangements Richard Pomfret and John K. Wilson 4. Stadium Construction and the Distribution of Winning Percentages in the English and Scottish Football Leagues, 1888-89 to 1938-39 Lionel Frost, Luc Borrowman, Vinod Mishra and Abdel K. Halabi 5. The Rise and Fall (and Rise and Fall) of the Olympic Games as an Economic Driver Victor Matheson 6. The Winter Sports Industry and Winter Olympics in Historical Perspective: From Grenoble 1968 to Albertville 1992 Wladimir Andreff 7. Incomplete Contracting, League Governance, and the Role of the Commissioner in Japanese and North American Professional Baseball Akihiko Kawaura and Sumner La Croix 8. Baseball and Life Expectancy: Evidence from linked historical data Joseph Price, Sebastian Brown, and Jacob Van Leeuwen 9. The Height and Weight of Canadian Major League Hockey Players, 1909–2010 J. Andrew Ross, John Cranfield, and Kris Inwood 10. Beating the Odds: Black Jockeys in the Kentucky Derby, 1870-1911 Michael Leeds and Hugh Rockoff 11. Betting on Sport: History, regulation, measurement Pierre-Charles Pradier 12. Club Survival in the English Premier League: What does it take to survive in the top flight? Jeffrey Chang, Luc Borrowman and Lionel Frost 13. Epilogue - looking forward Index

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Book SynopsisReligious heritage and sacred sites offer an opportunity for visitors to explore a community's cultural knowledge. However, it is important to consider the role of interpretation, meaning, experience and narrative. This book is a timely re-assessment of the increasing interconnections between the management of diversity and religious tourism, and secular spaces on a global stage. It explores key learning points from a range of contemporary case studies on religious and pilgrimage activity; these relate to ancient, sacred and emerging tourist destinations, and new forms of pilgrimage, faith systems and quasi-religious activities. By providing a conceptual framework, the book demonstrates the symbolism of sacred spaces within religious traditions and the relationships developed between them. It offers explanations on how to manage and communicate religious diversity and provides a solid overview of: Religious tourism as a tool for intercultural dialogue; Interpretation of religious heritage for tourism; Cross-cultural contacts. This book will provide a valuable resource for those researching and practising tourism management, pilgrimage and religious tourism.Table of Contents1: Introduction Part 1: Conceptual Approaches 2: The Semantics of the Sacred: A Tool for Interreligious Dialogue 3: The Symbolism of Sacred Space 4: The Symbolism of the Built Temple 5: Images as an Embodiment of the Sacred 6: Bible and Religious Tourism: Some Cultural Proposals 7: Revalorization of Europe’s Natural Areas of Spiritual Value and Pilgrimage Routes: Inspirational Tendencies Part 2: Strategies and Tools for Management 8: Interpretation Tools for Religious Heritage 9: Religious Tourism, Pilgrimage: Manifestation of Peace and Enlightenment in Contemporary Religions with Special Reference to Islam 10: Does a Religious Tourist Need a Guide? Interpretation and Storytelling in Sacred Places 11: Pilgrimage Tourism and Social Media: A Way Forward in the 21st Century? Part 3: Case Studies 12: Transformation of Cultural Identity, Tourism and Intercultural Dialogue: Medieval World Heritage Sites in Serbia between Cultural Monuments and Shrines 13: Llull, a Traveller in the Service of the Faith 14: Taking Part in a Pilgrimage by Hosting Pilgrims 15: The Diachrony of Landscapes: A Way of Sightseeing 16: Future for Religious Heritage and the Benefits of European Cooperation 17: Updating a Romantic View? Ruskin’s Mornings in Florence

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Book SynopsisFully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective, providing students with a range of theoretical and research-based explanations, supported by examples, case studies and unique insights from industry representatives. The many facets of tourism management are presented in a style that is as relevant for 1st year students as it is for postgraduates. The text offers introductory definitions and detailed discussions of contemporary issues that recognize current teaching practice around the world. Covering topics such as policy and planning, heritage management, leisure management, event management and hospitality management, the book tackles the practical elements of academic tourism such as infrastructure management and economic development, together with other important contemporary issues such as sustainable development and post-tourists. This new edition also features: Updated and new contemporary case studies, including countries such as Egypt, Croatia and The Philippines New material on tourism and sustainability including the SDGs Unions in the travel and tourism sectors Gender issues in travel and tourism Augmented reality and robots Prosumption and co-creation Contributions from professionals working in the tourism industry for a real-world perspective A fresh new layout and full colour text and figures that make it easy to locate information and aid learning Links to new video material throughout, which provide easy access to additional content for further study This will be an essential text for all students of travel and tourism at all levels of study.Table of ContentsPART I: THE TOURISM INDUSTRY Chapter 1: The Tourism Industry Chapter 2: Economics of Tourism Chapter 3: Tourism Employees PART II: TOURISM PEOPLE Chapter 4: The Tourist Chapter 5: Tourism & Society Chapter 6: The Travel Industry PART III: TOURISM PLACES Chapter 7: Tourism Geography Chapter 8: The Tourism Destination Chapter 9: Tourism Products PART IV: TOURISM MANAGEMENT Chapter 10: Business Management Chapter 11: Managing Tourism Chapter 12: Tourism Marketing Chapter 13: Tourism Strategy PART V: TOURISM DEVELOPMENT Chapter 14: Tourism Policy & Planning Chapter 15: Sustainable Development PART VI: TOURISM FUTURES Chapter 16: Tourism Futures

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Book SynopsisThis edited text, intended to support a research-informed approach to learning and teaching, presents an array of concepts, collaborations and in-depth cases related to managing events, festivals and the visitor economy. Authors offer an array of philosophical, political, cultural, and ethical perspectives on how to achieve this across a range of contexts, from Cambodia, China, Egypt to the British cathedral city of Lincoln. Though recognising individual difference, each chapter unites in their common pursuit of supporting the United Nations Sustainable Development Goals (UNSDGs). This is significant as utilising the UNSDGs as a normative organising framework for how we all think about, plan, and manage a 'good' visitor economy is increasingly ubiquitous. It is with this in mind that each chapter provides explicit links to the UNSDGs and policy and/or practical implications, along with a series of critical self-assessment questions to reflect on the chapter's key arguments. This collection aims to satiate what appears to be an increasing appetite of readers and students alike who seek exposure to rigorous debate in and out of the classroom.Table of Contents1: Managing the visitor economy: concepts, collaborations and cases 2: Studying the complexities of events and festivals and relationships to the visitor economy 3: Creating dementia-friendly destinations in Scotland 4: (Re)visiting spaces of home: German Heimat tourists ‘returning’ to Timisoara, Romania 5: Re-inventing ‘Ice on Whyte’: how a mature winter festival sought renewal in the visitor economy 6: Flagship attraction development and destination competitiveness: the Grand Egyptian Museum, Egypt 7: Understanding generational differences in multiple place identities and the visitor economy: the case of migrants’ descendants in China 8: Managing overtourism at UNESCO sites: the case of Angkor Wat, Cambodia 9: Locals’ satisfaction and dissatisfaction with overtourism and events in Winchester, UK 10: Assessing Malta’s overtourism 11: The impact of the Rio 2016 Olympic and Paralympic Games on the visitor economy: a human rights perspective 12: Collaborating with students to provide consultancy to Lincoln City football club and the visitor economy 13: Using a student as producers approach to study visitor experiences in relation to the Magna Carta Exhibition in Lincoln, UK

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Book SynopsisThe benefits of being outdoors in a leisure context are widely acknowledged across a range of disciplinary perspectives (including tourism, therapeutics, education and recreation). These benefits include the development of: health and wellbeing; social skills; leadership and facilitation skills; personal, emotional and reflective abilities; confidence and identity creation. Drawing on a variety of perspectives, geographies and approaches, this book explores the opportunities that leisure in the outdoors provides for learning, developing and challenging. The authors in this collection challenge dominant discourses of outdoor leisure through their selection of outdoor activities, theoretical approaches and modes of representation. All offer fresh insights and thinking into how leisure in the outdoors can be understood. The book covers a range of outdoor conceptualisations that challenge the reader to think deeply and broadly about the common threads which bind the broad field of outdoor leisure together. The experiences explored in this book range from suburban outdoors to wild places, surfing to mindful reflection, and trail walking to Nordic skiing, and encompass a broad spectrum of people. This book will appeal to outdoor scholars from a variety of contexts, including recreation, tourism, and adventure. It provides: ·original and leading research across layers of meaning attributed to and drawn from leisure experiences in the outdoors; ·value in theorising the notions of outdoor experiences; ·a variety and scope of contexts and approaches for students to draw on when learning about the field of outdoor leisure.Table of ContentsChapter 1: Introduction: Leisure activities in the outdoors. Section 1: Outdoor leisure and wellbeing Chapter 2: Understanding the diversity of recreational walking preferences and experiences: Casual and serious walkers in the English Lake District. Chapter 3: Walking narratives in the outdoors: Traversing the thorny idea of healthy minds. Chapter 4: Effects of a 5-day Nordic skiing camp on the individuals and on the group. Chapter 5: Sharing the hero’s journey: Blog posts from the Appalachian Trail. Section 2: Women and outdoor leisure Chapter 6: A dialogue on asian women’s experiences in the outdoors. Chapter 7: 'We construct our worlds within these four walls': Urban Indian women’s leisure constructions and social justice. Chapter 8: Women's adventure guiding experiences: Challenges and opportunities. Section 3: Outdoor leisure, children and families Chapter 9: Theorizing family leisure in the outdoors and social connection. Chapter 10: How bike riding kids talk about bike riding. Chapter 11: Moving towards nature? Exploring progressive pathways to engage children and young people from disadvantaged backgrounds in nature-based activities. Section 4: Facilitating and encouraging outdoor leisure Chapter 12: A different way forward: An Ecological perspective on leadership in outdoor adventurous activity. Chapter 13: Mindful place-based education for outdoor recreation programmers. Chapter 14: Conclusion: Disrupting Outdoor Leisure

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Book SynopsisTourism is characterized by diversity, enormous growth, and multidimensional impacts on several levels. In the current turbulent environment, tourism destinations need, on the one hand to maintain and enhance their products in the tourism map, and on the other hand, to protect their resources' integrity for future generations, based on sustainability premises. This is more evident for traditional destinations in Western-Europe, as many of them face the consequences of over-growth, unsustainable development, and lack of service quality. In this respect, attention in the literature needs to be given to how destinations in the region can conceptualize and mitigate their weaknesses as well as capitalize on their competences in order to plan, develop and manage tourism products that could lead them to sustainable competitiveness in the long-term. The collection of cases in this book: · Considers global trends and forces in order to understand the marketing environment of a wide number of countries and the appreciation of the sustainable competitive development of destinations. · Explores specific marketing strategies in Western-European countries' destinations. · Is authored by scholars who have performed extensive research on tourism in the countries documented. The book is of significant interest to those researching and working within the area of tourism marketing, but also of interest to students who are seeking wider reading on the topic.Table of ContentsChapter 1: How Does Internet of Things (IoT) Affect Travel Experience? By Mengyun Hu, Eleonora Pantano and Nikolaos Stylos. Chapter 2: Young British Tourists’ Tourism-related Information Sources. By Ilma Aulia Zaim. Chapter 3: DMOs and Tourism Marketing Channels in the Centre of Portugal. By Bernardo Borges and Rui Augusto Costa. Chapter 4: New Tourism Experiences and Mature Destinations: The Role of Participatory Planning in Repositioning a Southern Italy Destination. By Francesco Calza, Michele Simoni, Annarita Sorrentino and Mariapina Trunfio. Chapter 5: Comparison of International Tourist Profiles in the Spanish Wine and Olive Oil PDOs. By Jesús Barreal Pernas and Gil Jannes. Chapter 6: Managing Hybrid Destinations: Challenges and Lessons from the Alps. By Thomas Bausch. Chapter 7: Diversifying and Enhancing Mountainous Destinations through Rural Tourism: The Case of Kalavrita, Greece. By Nikolaos Boukas. Chapter 8: US Tourists’ Food Neophobia and Their Local Food Experiences in France and Italy. By Jacey Choe. Chapter 9: Nazi Past and Destination Image: The Case of Linz, Austria. By Elitza Iordanova. Chapter 10: Being Online Off the Beaten Track: Rhythms of Connectivity and User-generated Content in the Marketing of Greenland. By Carina Ren and Elisabeth Cooper. Chapter 11: Promoting Intangible Cultural Heritage through Social Networks: A Case Study of the Fête De l'Ours In France. By Jordi Arcos-Pumarola and Marta Conill-Tetuà.

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Book SynopsisGateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.Table of ContentsChapter 1: Introduction Chapter 2: Appalachian Trail Communities: Gateway Partners in Parks and Protected Area Management Chapter 3: Building a Gateway to the Arctic: A Political Economy Perspective on Tourism Development and Conservation in Finnish Lapland Chapter 4: Gateway Community Relationships with a US National Park: A Qualitative Exploration of Community Member, Concessioner and Grand Teton National Park Staff Perspectives Chapter 5: Advocacy for Protected Areas in the Caribbean: A Collaborated Approach to Ecotourism in Antigua and Barbuda Chapter 6: Contribution of Tourism to Sustainable Development: Samalayuca Dunes (Mexico) Chapter 7: Community Engagement with Tourism Management in Small Atlantic islands Chapter 8: Protected Area Tourism in Batanes Islands, Philippines: Issues and impacts Chapter 9: The Praia do Sono (Paraty, Brazil) as a Gateway Community to Achieve the Universalization of Sustainable Development Goal 6 (Water Sanitation) in Tourist Areas Chapter 10: Public-private Partnerships: A Framework for National Park Gateway Community Development Chapter 11: Stories to Engage Protected Area Neighbouring Communities in Tourism Planning and Practice Chapter 12: Sustainable tourism Initiatives and Impediments: The National Mall as an Urban Gateway Community Chapter 13: Conclusion

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Book SynopsisSmart technologies are revolutionizing tourism, as they are having a profound impact on the way tourists behave and on how firms interact with them and create value. The increasing availability of real-time Big Data and the advances made in data analytics techniques, artificial intelligence, and IoT, has begun to transform tourism organizations in ways not previously considered, and in a lasting manner. The degree of sophistication achieved and the speed with which this so-called Smart Revolution is taking place means that tourism practitioners lacking a relevant digital and data-focused background are at risk of being left behind and unable to take advantage of the opportunities offered to create sustainable competitive advantages. This book delivers the latest and most relevant advances in the field of smart transformation and the management practices that can be put into practice to continue creating value in the years to come. Divided into four main parts and 23 chapters, it highlights the challenges that the Smart Revolution brings to tourism firms by providing updated knowledge on the literature, research, and experiences of the author. The book will also provide a guide for action to business leaders and those approaching the fundamentals of the Smart Revolution for the first time. It will also serve as a valuable text for undergraduate and graduate students on specialized courses in tourism, technology, and business transformation.

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Book SynopsisThis thought-provoking book explores the link between animals, people and their social and physical environments in relation to livestock farming, food safety, food security and sustainability. Providing an overview of livestock farming and animal related food production systems in a one welfare context, One Welfare: Animal Health and Welfare, Food Security and Sustainability begins by considering the interconnections of animals, humans and their environment. It then expands into the food production system, and considers the integration of positive welfare, stress, use of welfare indicators and the economic perspective. Written by a team of international experts, and with a foreword by Andrea Gavinelli, Head of the Animal Welfare Unit in the Health and Food Safety Directorate General of the European Commission, it connects theory with best practice examples and case studies from both organizations and individuals that have successfully implemented a one welfare approach.Essential reading for academics and practitioners who work within farming, food systems and international development, this ground-breaking text is also an important read for veterinary and animal welfare professionals.

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Book SynopsisWe live in a world of major disruption, where the individual and the collective stand in opposition against the backdrop of globalization, digital revolution, community development, growing concerns around health and the planet, and now an unprecedented global health crisis.This book explores how these phenomena influence the social ties that surround food and the way we eat together. Extensive research is presented on institutional recommendations concerning eating together, the role of online communities in supporting weight loss, the perceived consequences of diets, the social phenomena involved in vegetarianism, market segmentation in the case of ritual and religious practices, and the rising tendency to "buy local" and to value local identity. As the Covid-19 crisis adds to the complexity of these issues, its impact is also taken into account.For both interested readers and the many players involved in the agri-food industry, these reflections shed light on the current developments in "eating together".Table of ContentsForeword xi Thibaut Nguyen Acknowledgments xv Author Biographies xvii Introduction xxi Gilles Séré De Lanauze Chapter 1 Eating Together, a PNNS Recommendation How Can it be Put Into Practice? 1 Margot DYEN and Lucie SIRIEIX 1.1 Introduction 1 1.2 Eating together, a recommendation of the National Nutrition and Health Plan 2 1.3 Understanding the emergence and maintenance of eating together 5 1.3.1 Benefits of practice theories to the study of eating together 5 1.3.2 A two-stage qualitative study to understand how consumers “eat together” 7 1.3.3 The different practices of eating together 10 1.4 Eating together: materials, meanings and skills 13 1.5 Interactions between materials, meanings and skills: particular practices or means of overcoming constraints 17 1.6 Does eating together always promote well-being? 20 1.7 What are the perspectives for promoting eating together? 21 1.8 Appendix: Sample summary 23 1.9 References 24 Chapter 2 “Eating Together” Through the Internet: The Case of Online Weight Loss Support Communities 27 Steffie GALLIN, Laurie BALBO and Marie-Christine LICHTLÉ 2.1 Introduction 27 2.2 Online weight loss support communities 28 2.3 Exchanges in these communities: informational as well as emotional social support 29 2.4 Social influence within online weight loss support communities 31 2.5 A hybrid research methodology 32 2.5.1 Step 1: Survey of health experts and community participants 33 2.5.2 Step 2: Analysis of the content shared within the weight loss support communities 34 2.6 Analysis of the results 34 2.6.1 Content exchanged in weight loss support communities 34 2.6.2 The exchange of informational support in online weight loss support communities 38 2.6.3 The exchange of emotional support in online weight loss support communities 41 2.6.4 Recipes at the heart of discussions in the communities… 44 2.6.5 Informational and normative social influence in online weight loss support communities 46 2.6.6 The degree of susceptibility to social influence 50 2.7 Conclusion 51 2.8 Appendices 52 2.8.1 Appendix 1: Characteristics of the expert sample 52 2.8.2 Appendix 2: Characteristics of the user sample 54 2.9 References 55 Chapter 3 “Eating Together”: With or Without the Dietary Constraints of Others? 59 Andréa GOURMELEN, Marie-Christine LICHTLÉ, Laurie BALBO and Steffie GALLIN 3.1 Introduction 59 3.2 Dietary constraints, whether endured or chosen 61 3.2.1 What are the possible dietary constraints? 62 3.2.2 Nutritional compliance and the role of social support in chronic disease 63 3.2.3 Selected dietary constraints: the example of consideration of future consequences (CFC) 65 3.3 Suffering from dietary constraints but eating with others: the case of meals between sick and healthy people 67 3.3.1 The difficulties of the system 69 3.3.2 Factors that explain deviations from the plan 70 3.3.3 Meals with other people: a variety of situations 71 3.4. Having dietary constraints out of conviction: How do you eat with others? 73 3.4.1 The point of view of those who impose constraints on themselves: wanting to convince without being judged 74 3.4.2 The point of view of those who do not have constraints: wanting to make an effort but not too much 77 3.4.3 Struggles, trade-offs and compromises of eating together 78 3.5 Conclusion 80 3.6 Appendix: Characteristics of the Study 2 sample 81 3.7 References 82 Chapter 4 Eating Together, Yes, But Without Meat! Social Influences Related to Vegetarianism and Veganism 85 Gilles SÉRÉ DE LANAUZE, Lucie SIRIEIX and Erick SUAREZ DOMINGUEZ 4.1 Introduction 85 4.2 Not eating meat! 87 4.2.1 What does vegetarianism mean? 87 4.2.2 Vegetarianism, the steps of a process 91 4.3 Relationships between vegetarians and non-vegetarians 94 4.3.1 From hostility to acceptance 94 4.3.2 The notion of a vegetarian community 96 4.4 Opposition between society and community, the normative dissonance 101 4.4.1 Conceptualizing forms of normative dissonance (what normative perceptions of vegetarianism?) 102 4.4.2 Perceived normative dissonance between community and society 103 4.4.3 Strategies for managing and reducing normative dissonance 105 4.5 Conclusion 107 4.6 References 108 Chapter 5 Eating Together and Differently: Halal Between Standardization and Segmentation 111 Foued CHERIET, Félix JOURDAN and M’hamed MERDJI 5.1 The halal meat market: eating together or differently? 111 5.2 Producing together AND differently: actors, complexity and differentiation: segments within the segment 116 5.2.1 Producing differently: actors and organization of halal meat production 116 5.2.2 Producing together: between standardization and differentiation 120 5.3 Consuming together and differently: credibility, trust and differentiation: more segments within segments 122 5.3.1 Eating differently: specificities of the halal meat market in France 123 5.3.2 Eating together: between standardization and hyper-differentiation 125 5.4 Conclusion: the halal meat market in France: eating together and differently 136 5.5 Appendices 138 5.5.1 Appendix 1: Secondary data on the halal meat market in France 138 5.5.2 Appendix 2: Description of the questionnaire survey 140 5.5.3 Appendix 3: Example of information collected during the semi-structured interview survey (16 respondents, Montpellier, November 2019–January 2020) 141 5.6 References 142 Chapter 6 From “Eating Together” to “Living Together Better”, the Case of Local Products 145 René Pierre BEYLIER, Fatiha FORT and Andry RAMAROSON 6.1 Introduction 145 6.2 Eating locally in a global context 147 6.2.1 Close links between local products and the local area 148 6.2.2 Food and local anchoring: the challenge of trust 156 6.3 Eating locally: from local conviviality to globalized connectivity 162 6.3.1 Attachment to a soil: the conviviality of the land and better living together 163 6.3.2 Digital technology and better living together through local consumption 173 6.4 Conclusion 181 6.5 Appendices 182 6.6 References 185 Chapter 7 By Way of an Epilogue: “Eating Together” in the Time of Covid-19 189 Gilles SÉRÉ DE LANAUZE and Guillaume LE BORGNE 7.1 Introduction 189 7.2 The change in practices 190 7.3 Irruption and trivialization of the digital in food and conviviality 192 7.4 Strengthening communities and beliefs? 194 7.5 A refocusing on the local and nearby 196 7.6 What are the possible scenarios? 197 Conclusion 199 Guillaume LE BORGNE and Gilles SÉRÉ DE LANAUZE List of Authors 217 Index 219

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Book SynopsisThis state-of-the-art Research Handbook provides a challenging and critical examination of the complex issues surrounding sports in contemporary societies. Featuring contributions from world-leading scholars, it focuses upon the impact of their research, together with significant social issues and controversies in sport.International and comprehensive, the Research Handbook is organised around the key themes of governance, economics, events, the athletes and the future. Chapters examine the various theoretical and methodological approaches undertaken by the contributors and outline the current state of knowledge, to demonstrate the social and economic impact of academic research, as well as the constraints on research influence. Written during the global coronavirus pandemic, chapters also reflect on the way in which the public health crisis has exposed social issues and fragilities.The Research Handbook on Sports and Society will be a beneficial read for students of all levels studying sports science, sociology and public policy. The insights offered by established researchers will aid students in further understanding key methodologies, and opportunities and challenges for research. They also include recommendations for future policy and practice grounded in substantial research evidence.Trade Review'As the social significance of sport seemingly grows unabated, an understanding of the issues affecting our diverse societies is essential. This Research Handbook draws together an internationally distinguished set of authors and brings these issues to life through a distinctive approach. By exploring the personal research journeys of researchers in the field, and the social activism which brings these issues to the forefront of public debate, the Research Handbook is set to become compulsory reading for students and researchers alike.' -- Dominic Malcolm, Loughborough University, UK'A recognised leader in the sociology of sport, Professor Elizabeth Pike offers us a scholarly collection that makes a strong and original contribution to the field. Drawing upon the expertise and versatility of both established and emerging scholars, the Research Handbook on Sports and Society is framed in relation to three key themes: scholarship, activism and impact. Overall, the topics covered are far ranging, examine some of the most important topics within contemporary sport, and, are addressed with critical theoretical analysis that provides readers with unique insights.' -- Steve Jackson, University of Otago, New ZealandTable of ContentsContents: 1 Introduction to sports and society: scholarship, activism and impact 1 Elizabeth C.J. Pike PART I THE GOVERNANCE 2 Sport, politics and the public intellectual 9 David Hassan 3 Sport organisations, politics and gender policies 22 Jorid Hovden 4 Researching and working in sport policy and development 38 Andy Smith 5 Sport, social movements and digital media 53 Simon C. Darnell, Sabrina Razack and Janelle Joseph PART II THE ECONOMICS 6 Economic determinants of sport performance 69 Wladimir Andreff and Nicolas Scelles 7 The industry of gambling on sport: deconstructing sports betting as a market, a product and a public health issue 83 Hibai Lopez-Gonzalez 8 Sport, advertising and promotional culture 97 Andrew Grainger 9 Media, sports, and society 111 Lawrence A. Wenner PART III THE EVENTS 10 Sports mega-events 128 John Horne 11 Fandom and well-being 143 Yuhei Inoue PART IV THE WORKPLACE 12 Gender and social inequity in and through sport leadership 159 Lucy V. Piggott 13 Renaming and reshaping the challenge of improving gender equity in sport coaching 174 Leanne Norman 14 Respecting referees? An analysis of abuse, support, retention and policy 188 Jamie Cleland 15 Volunteering within sport for development and peace (SDP) projects 202 Megan Chawansky PART V THE ATHLETES 16 Social perspectives on athlete pathways 213 Outi Aarresola, Jari Lamsa and Astrid Schubring 17 Foreign-born sportspeople in the Olympics and the Football World Cup: migration, citizenship and nationhood 227 Gijs van Campenhout and Joost Jansen 18 From fascination to revelation: my research journey with older Masters/ Veteran athletes 244 Rylee A. Dionigi PART VI THE ISSUES 19 Living in the along: reflections on inquiring into experiences of women in sport 261 Lombe A. Mwambwa and Elizabeth C.J. Pike 20 For a sociology of women’s sports on the African continent 276 Anima Adjepong 21 Disability inclusion in sport for all: ‘Baskin’ as a best practice model 291 Florian Kiuppis 22 Filing the podium: cheating, doping and corruption 307 James Connor 23 Researching pain and injury in sport 321 Ivan Waddington 24 Non-accidental violence in sports 337 Kari Fasting 25 Mental illness in sport 352 Michael Atkinson 26 Terrorism and sport 366 Ramón Spaaij PART VII THE FUTURE 27 The future of sports and society: a reflection and call to action 380 Jay Coakley Index

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Book SynopsisThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. WangTrade Review‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books AnnualTable of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women’s employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index

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Book SynopsisThis timely Modern Guide offers critical insights into developments in both professional and recreational sports through the lens of the economic forces that determine them. It explores the benefits of the relationship between sports and economics, highlighting ways that economic research can help to understand sports better and the ways that sport provides opportunities to test economic theories. With both theoretical and empirical chapters, the book looks at the development of European sports economics over the last 20 years, the relationship between competitive balance and attendance, and the potential economic impact of sports events. Chapters further examine specific issues in sports from an economic perspective, including labour market restrictions on professional leagues, refereeing, team dynamics, the importance of good players versus good results and the sports analytics revolution due to big data. The use of state-of-the-art empirical methods makes this Modern Guide a crucial read for economists and sports science researchers looking to better understand both the relationship between the two fields and their own area of research. Sports policy makers will also appreciate the in-depth discussion on a range of different recreational and professional sports.Trade Review'Editors Koning and Kesenne bring together a collection of outstanding scholars in the field of sports economics for this book. Chapter 2 by Fort offers an excellent perspective on the development of the sports economics field and provides a frame for the chapters that follow. The topics are broad ranging and touch on many of the most important research questions in sports economics. This compendium belongs on the bookshelf of anyone engaged in sports economics research.' -- Leo H. Kahane, Providence College, US and Founding Editor of the Journal of Sports Economics'Koning and Kesenne have assembled an excellent roster of many of the world's leading sports economists and they, in turn, provide a superb sampling of some of the latest research in sports economics. These essays go beyond earlier findings to break down the underlying dynamics in key areas. So, for instance, do fans buying high-priced seats have a different utility function than those in low-priced seats? Does video casting of games have a different impact on attendance for mid-week than for weekend games? What are the latest findings on the importance of competitive balance for the success of sports leagues? This book will be an important resource both for researchers and classes in sports economics.' -- Andrew Zimbalist, Smith College, US

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Over the last two decades, Service Innovation Studies (SIS) has achieved 15 distinct and important advances. This Research Agenda outlines these major developments, setting out the research priorities in the field. Faïz Gallouj and Faridah Djellal have drawn together an array of renowned contributors to create a multidisciplinary analysis of the topic that illustrates the strength of this research trajectory. International experts in the field of SIS consider the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, gender, ethical issues, religion and public organizations. Moving from an overview of the 15 advances already made, this Research Agenda outlines the 15 main challenges that could structure research over the next decade, distinguishing between societal challenges, organizational and structural challenges, and methodological and didactic challenges.This is an enlightening book for both services and innovation scholars in the fields of economics, management science and public administration who wish to develop further research in SIS.Contributors include: F. Adrodegari, A. Bianchi, F. Djellal, B. Edvardsson, C. Gallouj, F. Gallouj, H. Lagunes, C. Lim, P. Maglio, G. Marin, T. Paschou, M. Perona, J. Reynoso, L. Rubalcaba, N. Saccani, M. Toivonen, B. Tronvoll, L. Wittel, A. ZanfeiTrade Review'This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics of innovation in the knowledge intensive service industries that are at the core of advanced economies.' --Cristiano Antonelli, University of Turin and Fellow of the Collegio Carlo Alberto, Italy'Service innovation is now recognised as a critical phenomenon in contemporary economies. The distinguished contributors to this collection highlight major themes in the research literature that has sought to explicate this multifaceted topic, bring fresh perspectives to bear on complex and often contentious issues, and identify important approaches for future study and practice.I strongly recommend this timely and provocative book!' --Ian Miles, University of Manchester, UK'This book represents an important initiative in the refocusing of innovation toward the very heart, though often ignored aspect, of value creation - service. It brings together some of the best thinkers in the service-innovation intersection to address the challenges and issues related to this essential refocusing process. I highly recommend it.' --Stephen L. Vargo, University of Hawai'i, USATable of ContentsContents: 1. Fifteen challenges for service innovation studies Faridah Djellal and Faïz Gallouj 2. Services, service innovation and the ecological challenge Faridah Djellal and Faïz Gallouj 3. Service innovation and social innovation Marja Toivonen 4. Service innovation in developing economies Luis Rubalcaba, Héctor Lagunes and Javier Reynoso 5. An ecosystem perspective on service innovation Bo Edvardsson and Bård Tronvoll and Lars Wittel 6. Innovation and smart service systems Paul P. Maglio and Chiehyeon Lim 7. Service innovation: towards a religious trajectory Camal Gallouj 8. Digital servitization in manufacturing as a new stream of research: a review and a further research agenda Theoni Paschou, Federico Adrodegari, Marco Perona and Nicol Saccani 9. New Perspectives in Public service innovation Annaflavia Bianchi, Giovanni Marin and Antonello Zanfei Index

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Book SynopsisIn an era where services play an increasingly vital role in servicified global value chains, this insightful book provides a comprehensive study of legal aspects of rules of origin for services and their importance in international trade. The author identifies and examines the defects in the current approach to rules of origin for services through an astute analysis of these rules in the General Agreement on Trade in Services and in preferential trade agreements. In addition, by asserting that trade in goods and trade in services cannot be separated, the author provides a comparative analysis of rules of origin in these two fields, offering a better understanding of their boundaries and connections. Paving the way for further development, the author concludes that certain aspects of rules of origin for goods, such as the product-based approach, may be repurposed for services. Addressing an area of rule making insufficiently explored to date, this book will prove important reading for students and scholars of international trade, economics, and governance. The focus on new patterns of international trade will also benefit trade experts, policy makers and businesses.Trade Review'The book not only provides insights into rules of origin for services, but also makes a comparative analysis with rules of origin for goods. Considering the crucial role of services in global value chains and emerging trends in international trade and production, understanding rules of origin for services will become important to understand rules of origin for goods.' --Giorgio Sacerdoti, Emeritus Professor of International and European Law, Bocconi University, Italy and former Member and Chairman of the WTO Appellate Body'This thoroughly-researched and forward-looking publication fills in a major research gap and will provide an extremely useful resource for scholars, negotiators and trade practitioners interested in defining rules of origin for services. Considering the growing and central role of services in global value chains, the origin of service providers will undoubtedly become a major focus of attention in the negotiation of international preferential trade agreements and international trade disputes.' --Darlan Marti, Secretary, WTO Committee on Rules of OriginTable of ContentsContents: Preface 1. Services in global value chains and new patterns in global services trade 2. The concept and aspects of rules of origin for services 3. A critique on the GATS approach to rules of origin for services 4. Rules of origin for goods and services – a comparative analysis 5. The way forward: the prospect of a ‘product-based’ approach Conclusion Bibliography Index

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Book Synopsis'The notion of governance has gained significant currency and has become an inseparable part of sport organisations' strategies and practices. It is also a widely taught subject in academic institutions. This is an original and well-conceptualized book, which provides a comprehensive examination of governance at different levels of analysis. Written by established scholars, the text represents a great reference source and will complement nicely the library of academics and practitioners alike.'- Vassil Girginov, President, European Association for Sport Management (EASM) 'The timeliness of this Research Handbook is underscored by the fact that the topic of sport governance has become extremely relevant and important but also extremely complex in our time.' - Hallgeir Gammelsæter, Molde Specialized University in Logistics, Norway Recent scandals across the word of sport can be directly related to poor governance. This Research Handbook gathers the state-of-the-art research on sport governance by leading international scholars on various issues across various sports, offering a vital reference point for advancing research. Illustrating different approaches and perspectives such as good governance principles, systemic governance, political governance and network governance, chapters suggest research-informed practical solutions to current problems within sport organisations. Covering sport event governance, business implications, corporate social responsibility for enhancing good governance and extended board management, specific directions for further research are provided for each topic under examination. This is the essential reference for all sport governance researchers. It will also be insightful for sport governing bodies and administrators looking for advice on improving good governance in sport institutions.Trade Review'This important Research Handbook provides a scholarly, conceptually robust and evidenced based approach to critical aspects of sport governance, bringing together an impressive number of original contributions from leading governance researchers from around the world. This Research Handbook will assist readers to better understand the many different ways that governance is conceptualised, operationalised and measured. The complexity, environmental and cultural nuances of governance are highlighted through insightful illustrative case studies, whereby current model and frameworks of sport governance are not merely presented but are challenged and critiqued. This is essential reading for sport management researchers, students and practitioners.' --Tracy Taylor, UTS Business School, Australia'Congratulations to the Editors on compiling a rich and varied range of sport governance research from across the globe. This Research Handbook on Sport Governance collates the work of leading sport governance scholars from around the world providing a diverse and interesting array of views and perspectives on the theory and practice of sport governance. The chapters and information contained in this Research Handbook provide a unique audit of sport governance research to date as well as giving directions for future and necessary work in this domain in the years to follow. May this contribution stimulate further research in sport governance.' --David Shilbury, Deakin University, Australia'Good governance is the essence of good sport, hence it is a matter that demands the attention of everyone from athletes and fans to governing bodies and commercial partners. Yet we are living in an era where the principles of good governance are being challenged, raising numerous questions about its principles, application and management. As such, this is a timely text that addresses many of the most pertinent issues facing sports governance today. If sport is to effectively confront the governance challenges it faces, it is clear that Winand and Anagnostopoulos' Research Handbook must form a central part of our thinking about how we can ensure that sport is governed in an optimal way.' --Simon Chadwick, University of Salford, UKTable of ContentsContents: 1. Research on sport governance: An introduction Christos Anagnostopoulos and Mathieu Winand Part I Principles of good Governance in sport 2. Assessing Sports Governance Principles and Indicators Jean-Loup Chappelet and Michaël Mrkonjic 3. Measuring Governance: the Sports Governance Observer Arnout Geeraert 4. Support the Implementation of Good Governance in Sport (SIGGS): A European Project for National Olympic Committees and National Sport Federations Thierry Zintz and Simon Gérard 5. SATSport Model: An Applied and Adaptive Approach to Grassroot Sport Organisation’ Governance Arrangements Simone Digennaro, Mark Lowther and Antonio Borgogni 6. A Cultural Perspective on Good Governance in Sport Vassil Girginov 7. Embedding Good Governance Principles in Sports Governing Bodies through a Code of Ethics: Opportunities, Pitfalls, and Good Practices Els De Waegeneer and Annick Willem 8. Intersections of Governance and Social Responsibility in Sport Jonathan Robertson, Stefan Walzel and David Shilbury Part II Systemic sport Governance 9. Governance of Sports in Lithuania: Empirical Findings Towards Challenging Implications Vilma Čingienė 10. Evolution and Reformation of China Sport Governance Keyu Li and Graham Cuskelly 11. International Governance of Action Sports: An Organisational legitimacy Perspective Mikhail Batuev and Leigh Robinson 12. The Governance of the Paralympic Movement: An Institutional Perspective Simon Gérard, David Legg and Thierry Zintz Part III Relationships governance in sport 13. Interorganisational Network Governance in Sport Hagen Wäsche and Anna Gerke 14. Breaking Down Barriers: Collaboration in Sport Governance Networks Ian O'Boyle, David Shibury and Lesley Ferkins 15. Examining board-executive relationship in team sport charitable foundations: Unpacking trust building through ‘exchange currencies’ Christos Anagnostopoulos and Mathieu Winand Part IV Sport Event Governance 16. Sport Event Governance Milena Parent and Michael Naraine 17. The governance of legacy in the Olympic Movement: A theoretical framework Becca Leopkey 18. Urban Governance of Non-Mega Sport Events: A Socio-Political Discourse Analysis James Anderson and Marijke Taks Part V SPORT GOVERNANCE AND BusinESSS IMPLICATIONS 19. The Supporter Ownership Governance Model: Empirical Insights from English Football Sara Ward and Dan Parnell 20. The Transformation of German Football Bundesliga Clubs from Members’ Associations towards Corporations and their Governance Implications—the Case of Hamburger SV Stefan Prigge 21. China: Emerging Football Nation, Emerging Governance Issues Simon Chadwick, Ian Gibson and Tao Jiang 22. Olympic Brand Governance: Future Research Directions Benoit Seguin and Gashaw Abeza Part VI Sport Board Governance 23. Strategies for Change: A Presidential Perspective on Governing the NCAA Jimmy Smith 24. What do you mean it hasn’t worked out, yet? The paradoxes of women in sport governance research Larena Hoeber and Sally Shaw 25. The Governance of the Board of National Governing Bodies in High Performance Sport Veerle De Bosscher and Popi Sotiriadou 26. Succession and Good Governance Tracy Taylor and Leigh Robinson 27. Board Dynamics in Nonprofit Sport Organizations: Contemporary Research Directions Shannon Kerwin and Alison Doherty Part VII Reflections 28. Directions for future research in sport governance Mathieu Winand and Christos Anagnostopoulos Index

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Book SynopsisThis comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.Drawing together expert service researchers, the Research Handbook begins with an analysis of service strategy and operations management, before moving on to explore service innovation and design, serving customers, healthcare services and artificial intelligence in service. Chapters explore a wide range of topics including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of Covid-19 on healthcare service operations. The book concludes with a reflection on the fourth industrial revolution that is occurring now and the understanding of services in an era of advanced technologies.Addressing emerging challenges and opportunities, this Research Handbook will be critical reading for scholars and advanced students of services management and information systems. It will also be beneficial for practitioners and business managers in service industries.Trade Review‘The Research Handbook on Services Management captures Mark Davis’s enormous impact on service research – and assures his legacy as a scholar, educator, and friend. Covering the past, present, and future – and theory, models, and applications – this volume is sure to become essential reading for service scientists and service practitioners everywhere.’ -- Paul P. Maglio, University of California, Merced, US‘The Handbook provides a window into future directions in service strategies and delivery systems. It is a treasure trove of the best work of many highly-regarded researchers.’ -- James L. Heskett, Harvard Business School, US‘What a tour de force! The Research Handbook on Services Management covers a vast array of ideas and concepts with some of the world’s leading thinkers offering their insights and views on the future of services. It’s a real testament to Mark M. Davis that so many have contributed to this edited volume. It is such a shame that Mark is no longer with us. The service management community has lost a great friend and leader, but his memory lives on in this superb Handbook.’ -- Andy Neely, University of Cambridge, UKTable of ContentsContents: A tribute to Mark M. Davis ix Joy M. Field Introduction to the Research Handbook on Services Management x Ravi S. Behara and Gang Li PART I SERVICE STRATEGY 1 Strategy in information intensive services 2 Uday M. Apte, Uday S. Karmarkar and Hiranya K. Nath 2 Servitization and innovation strategy – the trade-off between product R&D and service investments 23 Ornella Benedettini and Christian Kowalkowski 3 Understanding scarcity strategies in service firms 36 Huiling Huang, Stephanie Q. Liu and Jay Kandampully 4 Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics 54 Uzay Damali, Enrico Secchi, Stephen S. Tax and Jeff Kessler PART II SERVICE INNOVATION AND DESIGN 5 Service innovation process in creative-intensive business services organizations 71 Fengjie Pan and Rohit Verma 6 Service design: managing services as a way of designing 88 Birgit Mager and Tina Weisser 7 Service support systems for ecostructuring decision support 103 Ralph D. Badinelli 8 Perceived justice and control of priority lines 117 Michael Dixon, David Rea, Liana Victorino and Craig Froehle 9 Co-creating services at the Base of the Pyramid (BoP): the role of bricolage 128 Karla Cabrera and Javier Reynoso 10 Failsafing service quality 143 Richard B. Chase and Douglas M. Stewart 11 Customer-focused service design for faster and more efficient services 153 Gang Li, Joy M. Field and Mark M. Davis PART III UNDERSTANDING AND SERVING CUSTOMERS 12 Customer success management 166 Vijay Mehrotra and Krishnamoorthy Subramanian 13 Culture and religion in service provision 180 Richard Metters 14 Are tech-savvy users more likely to use technology? An examination of market entry and customer experience 194 Xin Ding PART IV HEALTHCARE SERVICES 15 Implications of COVID-19 on operations in healthcare services 212 Sanjeev Bordoloi 16 Applying Lean healthcare in a non-profit hospital in Brazil 231 Ana Carolina Honda, Raquel Mizuki Eguchi Yoshida, Mateus Cecílio Gerolamo, Jeanne Liliane Marlene Michel and Mark M. Davis PART V SERVICE ANALYTICS 17 Service science in a world flooded with data 247 Jorge Grenha Teixeira, Vera Miguéis, Henriqueta Nóvoa and João Falcão e Cunha 18 The evolution of business analytics and their impact on the service industry 263 Ronald Klimberg 19 Text analytics of service customer reviews and feedback: understanding customers’ emotions and cognition in the hospitality industry 275 Jie J. Zhang, Spring H. Han and Rohit Verma PART VI AI IN SERVICES 20 The service robot revolution 296 Stefanie Paluch, Jochen Wirtz and Werner H. Kunz 21 Companion robots for well-being: a review and relational framework 309 Andrea Ruggiero, Dominik Mahr, Gaby Odekerken-Schröder, Tiziana Russo Spena and Cristina Mele 22 Rise of humanoid robots in hospitality services 331 Lina Zhong and Rohit Verma Epilogue: Service 4.0 346 Ravi S. Behara Index

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Book SynopsisExploring why professional team sport clubs are almost always able to survive despite financial mismanagement, inflated player salaries and persistent deficits, this book provides new evidence on how to explain this phenomenon. It looks at the context in which many clubs operate – the soft budget constraint – and how the clubs in this respect resemble state-owned enterprises in socialist countries or big banks in financial crises.Chapters discuss the challenge of hardening the budget constraint, including UEFA’s Financial Fair Play regulation. They include new data about the soft budget constraint phenomenon, including evidence from Central and Eastern Europe. Leading scholars in the field develop the theoretical approach to the topic using institutional theory, dialogue with critics and discussions on the merits and limits of soft budgets. The book also investigates key case studies of bailouts and liquidation of professional sports teams.This will be an invigorating read for scholars and students of sports economics and sports management. It will also be helpful to managers and directors in professional sports clubs looking for a better understanding of the soft budget constraint.Trade Review‘A new strand of literature has developed which applies the soft budget constraints approach to the problems encountered in the European sports industry. Some of the most important authors of this new field, but also a prominent critic, have contributed to this volume, which is a highly recommended read for sports economists and sports managers.’ -- Egon Franck, University of Zurich, Switzerland‘The concept of the soft budget constraint was first developed by the Hungarian economist Janos Kornai in relation to the planned economies of Eastern Europe. More recently, the concept has been applied to professional team sports in Western as well as Eastern Europe, based on the notion that clubs frequently become insolvent and have to be bailed out by external benefactors. This is consistent with win maximisation models with a tendency to overinvest in players (see in particular the chapters by Wladimir Andreff and Stefan Szymanski). Despite the fact that the book is almost wholly devoted to professional football it is a very useful starting point for those sports economists and others wishing to become familiar with the concept.’ -- Peter J. Sloane, Swansea University, UK and IZA, GermanyTable of ContentsContents: Foreword xvii Miklós Rosta Acknowledgements xx Obituary, János Kornai (1928–2021) xxi Klaus Nielsen 1 Introduction: new research pathways in the soft budget constraint approach 1 Rasmus K. Storm, Klaus Nielsen, and Zsolt Havran 2 Soft budget constraints and institutional logics in European Football 12 Bernt Arne Bertheussen and Harry Arne Solberg 3 Hardening the soft budget constraint in professional team sports: why is it so hard? 33 Wladimir Andreff 4 Budget constraints in French professional football: contrasting situations 77 Nadine Dermit-Richard and Aurélien François 5 Heterogeneity of budget constraints in Hungarian and Polish football 103 Karolina Nessel, Zsolt Havran and Tünde Máté 6 The soft budget constraint syndrome in Hungarian professional football from a Central and Eastern European perspective 130 Zsolt Havran and Krisztina András 7 Is there evidence of softness in the budget constraint in football? Some evidence from English clubs 155 Stefan Szymanski 8 Limits of softness in professional team sport clubs 172 Klaus Nielsen, Christian Gjersing Nielsen and Rasmus K. Storm Index

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Book SynopsisOffering a comprehensive understanding of the implications of the COVID-19 pandemic for the tourism and hospitality industry, this book discusses the topic from economic, sociological and psychological perspectives. Critical case studies are used to explore both micro impacts on individuals involved in the industry and governmental and international responses to issues posed by the pandemic more broadly. Chapters explore ways in which tourism and hospitality organizations will need to re-think their marketing strategies, including destination branding. The book also analyses the economic impacts of the pandemic, including insights on the impact of previous pandemics on the tourism sector, and how this may inform future practice. It highlights changes that may be necessary to tourism management, looking at how COVID-19 has affected the tourism workforce, tourism employees’ psychology, supply chains, and revenues.This is a timely and critical read for tourism studies and business and management scholars. It will also be a helpful resource for management in the tourism and hospitality industry looking to better understand how to react to the COVID-19 pandemic.Trade Review‘Filled with many great international examples, this book is a timely volume exploring COVID-19 effects on hospitality businesses and communities, crisis management and sustainability practices. This is a very useful book for researchers, practitioners and students of tourism and hospitality to be better equipped in a post-pandemic world.’Table of ContentsContents: Introduction: the present and the future of tourism amidst COVID-19 1 Robin Nunkoo, Dogan Gursoy, Mehmet Sarıışık and Erhan Boğan 1 Global crises and their effects on tourism economy 7 Oğuz Türkay and Burak Atasoy 2 A literature review of the most influential pandemics and their impacts on the tourism industry 30 Erhan Boğan and Caner Çalışkan 3 Global effect of COVID-19 41 Mehmet Sarıışık and Sevim Usta 4 The effects of COVID-19 on the hotel physical environment from the perspectives of tourists and hotel employees 60 Gözdegül Başer and Rüya Ehtiyar 5 The effects of COVID-19 on marketing policies and practices 72 Şevki Ulema and Süleyman Akkaşoğlu 6 COVID-19 pandemic and the hospitality and tourism industry: effects on socio-cultural environment 81 Engin Üngüren and Caner Güçlü 7 Determining the impacts of COVID-19 on children’s perception of destinations: a research method 93 Hugues Séraphin 8 COVID-19 effects on tourist psychology and purchasing behavior 104 Volkan Genc and Seray Gülertekın Genc 9 Effects of COVID-19 on tourism investments 116 Mehmet Emin Baynazoğlu and Boban Melovic 10 COVID-19 outbreak: effects on tourism and management measures taken 130 Gamze Özoğul and Günseli Güçlütürk Baran 11 Effects of COVID-19 on brand and destination image 151 Aydın Yılmazer and Merve Işkın 12 Effects of COVID-19 on global tourism demand 171 Şenol Çavuş and Veli Ceylan 13 The impacts of the COVID-19 pandemic on tourism education 187 Cleopas Njerekai 14 Investigation of the impact of COVID-19 on the tourism workforce 195 Serkan Şengül and Burak Eryılmaz 15 The effect of COVID-19 on employee psychology in tourism 206 Gülçin Özbay and Elif Kaymaz 16 Travel companies’ effectiveness in tourism supply chains during the COVID-19 pandemic 225 Abdurrahman Benli and Özgür Topkaya 17 Keep it golden: California during and after coronavirus (COVID-19) 236 Abhijeet Shirsat and Erik Luvaas 18 The impact of the COVID-19 pandemic on tourism in SIDS 253 Zameelah Khan Jaffur and Boopen Seetanah 19 Six feet away: international events, social distancing and sustainability 275 Güliz Coşkun 20 The effects of COVID-19 on the food and beverage industry 285 Mehmet Sarıışık and Mustafa İnanç Kapucuoğlu 21 Crisis management and tourism: the case of Mauritius 297 Sheereen Fauzel 22 Crisis management and COVID-19: effects and practices in tourism business 308 Ceren Miral Çavdırlı and Özge Adan Gök 23 Reactions of parents to cancellation of elite youth travel sport: implications for industry recovery 319 Laurence Chalip, B. Christine Green, Minkyung Park, David Kanters and Michael A. Kanters 24 COVID-19: impact on tourism stakeholders of the Asian region 330 Rinzing Lama and Debagni Sarkhel 25 Effects of COVID-19 on the hospitality industry financial practices 338 Mustafa Kenan Erkan and Ümit Şengel 26 Effects of COVID-19 on tourism revenues 350 Feridun Duman and Şenol Çavuş 27 Mapping the governmental response to the COVID-19 pandemic and its implications on the hospitality and tourism industry: the case of Turkey 360 Derya Demirdelen Alrawadieh Index 369

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Challenging the existing perspectives and models upon which sport management has been founded, this Research Agenda compiles cutting-edge research from expert contributors to offer a new definition of sport management.Examining the evolution of sport management as an academic discipline, this Research Agenda challenges the concepts, theories and standards for what should constitute legitimate future contributions to the field. Focussing on key strategic paradigms in sport governance and leadership, it tracks current management and research trends, and discusses the emergence, application, and relevance of emotion-related research into sport management. Examining sport organisations and professional sport at both international and national level, it identifies sport as both a high-profile social institution and an important leisure pursuit that exists within an increasingly business-like framework.Directing further research into community sport organisations, high performance sport systems and volunteer contributions to sport delivery, this Research Agenda will be an invigorating read for students and scholars of sport management studies. Its insights into governance, leadership and strategy in sport management will prove invaluable to practitioners working in the field.Trade Review'With an appropriate focus in organisational studies, this insightful text skillfully combines both historical underpinnings and future directions for sport management research. The collection masterfully and broadly extends and defines the sport management research agenda, providing creative and innovative insights into how the field can continue to impact how we view, deliver, and study sport in the years to come.' -- Marlene A. Dixon, Texas A&M University, US‘Sport management scholars and practitioners can be proud of the growth and refinement of the field over the past 40 years. Renowned scholar David Shilbury and his contributors have effectively chronicled our exciting journey, and outlined a blueprint for a more brilliant future. I congratulate and applaud them for sharing their expertise and insights in this wonderful text.’ -- W. James (Jim) Weese, Western University, CanadaTable of ContentsContents: Preface xiii PART I OVERVIEW OF THE SPORT CONTEXT 1 In search of sport management 1 David Shilbury 2 The evolution of sport management as an academic discipline and future research and practices 19 Chad Seifried 3 Popular culture, sport, and management 37 Aaron C. T. Smith, James Skinner, and Daniel Read 4 A research agenda for emotions in the management of sport organisations 55 Géraldine Zeimers and David Shilbury PART II STRATEGIC PARADIGMS THROUGH GOVERNANCE, MANAGEMENT AND LEADERSHIP 5 Reflecting, prioritising, and energising for a new generation of sport governance research 75 Joshua McLeod, Lesley Ferkins, and Ian O’Boyle 6 An agenda for future leadership research in sport management: explorations, considerations, and challenges 93 Steve Swanson and Jon Welty Peachey 7 Strategic paradigms in international and national sport federations 111 Danny O’Brien 8 Strategic paradigms in professional sport 127 Anna Gerke PART III ORGANISING FOR PARTICIPATION 9 High-performance sport systems: current developments and future challenges 147 Jan-Willem van der Roest, Veerle De Bosscher, and Simon Shibli 10 Community sport trends and future opportunities 165 Katie Misener, Kristen Morrison, and Haley Baxter 11 Volunteers: systems, capacity, costs, and models 183 Pamela Wicker 12 Postscript 199 David Shilbury Index

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Book SynopsisWith sport’s role now firmly embedded in international development contexts, policy and delivery, this comprehensive Handbook provides a contemporary, multi-disciplinary overview of state-of-the-art research in this critical space. It features a holistic synthesis of current scholarship as well as new and emerging approaches, contexts and development foci. The Handbook includes chapters on a great variety of sport initiatives, ranging from small community projects to large-scale international events. The Handbook establishes the nexus between reflection, action, and innovation by presenting critical issues from diverse perspectives and with varied voices. Contributors include seminal scholars from broader disciplines, sport-specific development experts as well as up-and-coming academics who address contemporary challenges such as climate change, gender discrimination, athlete diplomacy and the effects of – and sports’ responses to – the COVID-19 pandemic. Overall, the Handbook offers critical outlooks regarding concepts, methodologies, collaborations and knowledge mobilisation in sport and international development. The Handbook of Sport and International Development will be a crucial resource for those studying and researching sport in international development settings. It will also be critical for policymakers and development practitioners seeking to gain a broader perspective on the important role of sport in international development.Trade Review‘This is a timely, perceptive, and imaginatively edited collection of articles on the post-COVID achievements, challenges, and opportunities of sport for development. While it’s not shy about revealing the harm created by North-South power imbalances, the neo-colonialism practiced upon Indigenous peoples, and the failure of many good intentions, it’s cautiously hopeful, offering many evidence-based examples of better practices. I learned a lot from it. I commend it to donors, policy-makers, students and scholars, and those on the ground.’ -- Bruce Kidd, University of Toronto, Canada‘This Handbook, carefully curated by world-leading experts in sport and development, provides a comprehensive and sophisticated overview of the field, cutting-edge insights into the issues facing sport and development today and provides a unique global perspective in authorship and contexts.’ -- Emma Sherry, RMIT University, AustraliaTable of ContentsContents: Introduction to Handbook of Sport and International Development 1 Nico Schulenkorf, Jon Welty Peachey, Ramón Spaaij, Holly Collison-Randall PART I CRITICAL PERSPECTIVES 1 Anthropology – Anthropology, sport, and international development: an ambivalent relationship 11 Susan Brownell 2 Sociology – Sociology and sport for development and peace 22 Richard Giulianotti 3 Policy analysis – Macro- and meso-level analyses of sport and international development 35 Iain Lindsey 4 Indigenous studies – Challenges and opportunities for better engagement 48 Rochelle Stewart-Withers and Jeremy Hapeta 5 Management/Business studies – Applying business and management principles to advance sport for development organisations and outcomes 59 Katie Rowe, Pamm Phillips and Katherine Raw 6 Innovation studies – Social transformation in sport for development 71 Per G. Svensson 7 Youth and social work – Critical reflections on youth, social work and sports-based interventions 82 David Ekholm and Magnus Dahlstedt PART II INTERNATIONAL SPORT-FOR-DEVELOPMENT: KEY THEMES 8 Gender – Sport, development and gender: expanding the vision of what we can be and do 95 Sarah Zipp, Lombe Mwambwa and Anna Goorevich 9 Education – Education as a central aspect of sport and international development 110 Ruth Jeanes and Hayley Truskewycz 10 Livelihoods – Livelihood generation for disadvantaged youth in the context of poverty 122 Cora Burnett and Engela van der Klashorst 11 Disability – Disability, sport and social change in sub-Saharan Africa: para sport against stigma 138 Damian Haslett, Jennifer Wong, Sheila Mogalo, Emma Pullen and Mufunanji Magalasi 12 Healthy lifestyles – The efficacy of sport for health development initiatives for community health 150 Michael Edwards 13 Social inclusion – Social inclusion and sport: beating the odds or changing the odds? 161 Fred Coalter 14 Peace and reconciliation – Critical reflections across theory and practice 175 Jack T. Sugden and John Sugden PART III RESEARCH IN ACTION Holly Collison-Randall and Ramón Spaaij 15 Research frameworks and models – A critical analysis and identification of features for advancing research in sport for development 188 Meredith A. Whitley and William V. Massey 16 Research collaborations – On the experience of doing international research on sport for development and peace in South America 198 Billy Graeff, Simona Šafař’kov‡ and Arnošt Svoboda 17 Life spans – How to determine participation across the life span in the context of sub-Saharan poverty 204 Bronwyn Sumption 18 SDP and Gender – Women-focused projects in the Arabian Gulf 219 Hussa K. Al-Khalifa 19 Participatory action research – Innovating research using visual and digital methods in sport for development and peace 231 Mitchell McSweeney 20 Insights from the frontline of sport and international development – The world’s gone bonkers! 241 Nick Gates 21 Mapping SFD stakeholders – A social network analysis of stakeholder relationship networks in Africa and Europe 247 Steve Swanson, Fiona Meeks, Cora Burnett, James Skinner, Holly Collison-Randall 22 Drawing and comics – Revisiting sport for development and peace 261 Shawn Forde PART IV CRITICAL ISSUES 23 Leadership – Time to re-purpose the pegs: youth leadership development through sport for a post-pandemic world 268 Tony Ghaye and Tarryn Horner 24 Ecology – The international development and the advancement of the global environmental movement in sport 282 Brian P. McCullough and Jessica R. Murfree 25 Entrepreneurship – Origins, trends and outlook in sport for development and peace 293 Mitchell McSweeney and Gareth Jones 26 Social transformation – Critically interrogating girls and women as ‘transformational subjects’ in sport for development and peace 305 Lyndsay M.C. Hayhurst, Mitchell J. McSweeney, Raghdah Zakariya and Simon C. Darnell 27 Conflict and transformation – Conflict transformation and positive peace 321 Yolanda Antin, Hiro Fujihara and Tom Woodhouse 28 Refugees and displacement – A critical look at unaccompanied refugee minors’ experiences in organised sport and recreation activities in Norway 334 Kabanda Mwansa and Florian Kiuppis 29 Diplomacy – Athletes as third-culture builders 346 Soolmaz Abooali and Margarita Tadevosyan 30 Preventing violent extremism – Sport-based learnings from Kenya and Uganda 358 Holly Collison-Randall, Lin Sambili- Gicheha, Hussa Al-Khalifa and Ramón Spaaij 31 Corporate social (ir-)responsibility – CSR in esports: a strategic bridge to sport for development? 374 Jukka Rintamaki, Emily Jane Hayday and Richard Loat 32 Design thinking – Human-centred design in sport for development 386 Greg Joachim 33 Action sports – Global issues for action sports and the case of SkatePal 397 Anna Farello 34 Alternative sports – The pedagogical kaleidoscope for alternate games: from homo ludens to homines iocosi 408 Jorge Knijnik 35 COVID-19 – Sport for development in international settings: responses to COVID-19 421 Peter Donnelly and Simon Darnell Index

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Book SynopsisThree decades ago, the hypermobility of tourists from the days before the global pandemic was truly unthinkable in Eastern Europe. The borders were closed and the region isolated from the rest of the world. Despite an extraordinary transformation of tourism in the area since, Eastern Europe remains under-explored in tourism studies. This book fills the gap by outlining contemporary strategies for tourism development in post-socialist countries, considering the opportunities and challenges as well as the initiatives and approaches to sustainability. Reviewing tourism development and planning across Albania, Bulgaria, Croatia, Czechia, Estonia, Latvia, Poland and Romania, this book:- Offers a contemporary and insightful outlook of Eastern Europe tourism, with a wide range of case studies from inter-disciplinary and single-disciplinary perspectives; - Uses varied methodological approaches and research methods, including in-depth interviews, focus groups, informal conversations, document analysis, netnography, questionnaires and secondary data, to form an interesting and diverse treatise;- Considers post-COVID tourism and the significant role of tourism stakeholders in its re-development.Illuminating the various economic, socio-cultural and environmental impacts that tourism has created, this book is a valuable reference for researchers and students of tourism and related disciplines, as well as anyone interested in the development of Eastern Europe.

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Book SynopsisFor many decades, Western European countries have undertaken diverse pathways in tourism development and planning. Most have experienced fast or even unlimited growth, resulting in overtourism and, now, the introduction of policies that respect the limits of communities and the sustainability of their resources. Focusing exclusively on tourism development, planning and policy, this book draws together new voices to discuss issues across Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden and the UK. It: - Provides both successful and unsuccessful case studies to illuminate real, practical solutions, developed by tourism scholars who are experts in their researched context countries. - Adopts a range of methodological approaches to cover diverse and less-covered areas such as industrial tourism, saltpans, natural and cultural heritage, and micro-destinations. - Considers post-COVID tourism and the significant role of tourism stakeholders in Western Europe's re-development. An invaluable collection for policy-makers, researchers and academics, this book is also an insightful source of engaging contemporary case studies for use in the classroom.Table of ContentsChapter 1: Informed Developments for a Sustainable Community: An English Case Study in Renewal and Rejuvenation. Peter Wiltshier. Chapter 2: Foreign Tourists Reaching Italy: Transport Mode Choice and Seasonality. Anna Serena Vergori. Chapter 3: Malta’s Tourism Development: Themes, Impacts, Challenges, Patterns and Contrasts: Pointers for a Framework for Short/Long-term Tourism Development. Marie Louise Mangion. Chapter 4: Industrial Tourism in Seville, Spain. Ana M. Domínguez-Quintero and Sonia Ancio-Alcón. Chapter 5: Salt pans: An Indissociable Natural And Cultural Heritage – A Comparative Study Between Aveiro, Portugal and Guérande, France. Margarida Ferreira da Silva, Helena Albuquerque, Filomena Martins and Gildas Buron. Chapter 6: Strategic Considerations for Sustainable Tourism Development of the Micro-Destination East Belgium. Laura Rauschen, Anastasia Traskevich and Martin Fontanari. Chapter 7: Perceived Impacts of Urban Tourism on Host Communities: Comparing Milan and Porto. Valeria Fuse and Elisabeth Kastenholz. Chapter 8: Sociocultural Dimension of Destination Resilience and Implications for Innovative Product Design in Experimental Destinations in Germany, Italy and Ireland. Valeria Diaferia, Anastasia Traskevich and Martin Fontanari. Chapter 9: Planning for a More Sustainable Tourism? A Pan-Nordic Analysis of Regional Tourism Strategies for Rural Areas. Rikke Brandt Broegaard, Ágúst Bogason and Anna Karlsdóttir

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Book SynopsisThe tourism, hospitality and events industries comprise one of the largest and most diverse workforces in the world, creating high demand for graduates with strong technical and managerial competencies. Case-based learning encourages students to think, understand, and apply the concepts and theories they're taught into practical, everyday situations faced in the world of work. Providing a broad selection of extensive global cases, this book forms a comprehensive one-stop-shop resource for readers to test their analytical skill and abilities in solving complex management issues. Cases include teaching notes to reflect theoretical perspectives, as well as questions, detailed learning activities and solutions. The book covers:- General management, including innovation, ethics, and sustainability;- Strategic management, including business models, SWOT analyses and internationalisation;- Human resource management, including motivating employees, conflict management and work-life balance;- Marketing, including managing service quality, branding and new service development;- Financial management, including budgeting, risk management and forecasting;- Operations management, including food and beverage delivery, revenue management and health and safety.A useful and engaging read for students of tourism, hospitality and events, this book is also a valuable compilation of examples of practice for people working in industry.

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Book SynopsisThis book provides industry insights and fresh ideas for the advancement of the most vital global industry - food. Drawing on their industry and academic expertise the authors have identified three controlling aspects of food business operations that can unleash long term success: consumer health and wellbeing; product and process sustainability; and harnessing advances in digitalization. If developed to their maximum potential these factors have the capability to revolutionize the food sector. Food Industry 4.0 highlights advancement opportunities for the food manufacturing sector, including innovation in products, processes and services, as it seeks to combine productive, efficient and sustainable practices. The contents address: · Mapping data, new approaches for food system applications. · The perfect meal and making a balanced global diet possible. · Industry 4.0 applications in the food sector: robotics and automation, big data, Internet of Things, cybersecurity. · Resource utilization in the food manufacturing sector. · Resilience and sustainability in food supply chains. · Environmental and social governance in our food system. It is of significant benefit to food industry practitioners working in operational and product development roles, academic researchers, policy makers, students, and food sector professionals.Table of Contents1: Our Connected Future and Global Food Markets 2: Mapping Data: New Approaches for Food System Applications 3: The Perfect Meal 4: Food 4.0: Industry 4.0 Applications in the Food Sector 5: Revealing the Value of Resource Efficiency in the Food Manufacturing Sector 6: Sustainability in the Food Supply Chains 7: Transformational Systems and Resilience in Food Manufacturing 8: Corporate Social Responsibility as a Driver for the Advancement of a Productive and Sustainable Food System

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Book SynopsisSustainable Tourism in the Americas introduces the reader to the establishment of sustainable tourism across the region. It examines questions such as 'what is really meant by sustainable tourism?'Covered in eight chapters, the book discusses the evolution and application of the concept in the Americas from its origins as well as documenting established success stories of sustainable tourism policy and implementation from several countries in the Americas. The country and regional case studies critically examine what sustainable tourism means in their destination and address how in practice the concept of sustainability can be built to show results across different cultural and ecological situations ranging from local indigenous sites to urban environments. The book presents solid findings and includes content from: research of academics and experiences of those working within the heritage setting; recent criteria and indicators of sustainable tourism developed by GSTC and other standards, indicators and observatories work associated with UNWTO; success stories of managing Western tourism destinations and applies relevant lessons to Americas; Provides support to those who need to study and manage impacted destinations.It will be a valuable addition to the current lack of literature on this concept and of particular interest to those working within and studying tourism management and related themes.

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Book SynopsisThe Adventure Tourist: Being, Knowing, Becoming brings together two broad areas of academic inquiry – adventure tourism and hospitality studies. In situating the adventure tourist within social, cultural, political, and geographic contexts, The Adventure Tourist considers the adventure experience and offers new ways in which this can be more deeply analysed and interpreted. Focused on the personal tourist experience and what it means to seek adventure through tourism in an uncertain and troubled world, Farkić and Gebbels question the dynamic interactions in modern commodified adventure tourism practice. By questioning hospitality services through philosophical and sociological concepts, focus is maintained on the agency of the individual, bringing into discussion the senses, emotions, and desires of those who consume outdoor spaces globally. The Adventure Tourist responds to the requirements of the outdoor adventure industry today and considers how engagement with theory can inform, challenge and support real-world scenarios in this sector.Table of ContentsChapter 1. Introduction: Being, knowing, becoming Chapter 2. Enframing adventure tourism in 21st century Chapter 3. Guided adventures Chapter 4. Hospitality in adventure tourism Chapter 5. Constructing comfort in the outdoors Chapter 6. Future adventures and new horizons

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Book SynopsisThere is a dire need for a comprehensive pedagogical resource both on diverse approaches to teaching sports economics and the use of sports to teach broader principles of economic concepts. This book does exactly that. The contributions from leading scholars and teachers in both fields will help all instructors looking to raise their teaching game.The pedagogy in this book covers a wide array of active and engaged teaching techniques to demonstrate interesting ways to engage students and to get them excited about sports economics and economic concepts in general. Chapters cover topics such as legal case studies that impact North American leagues, discrimination and gender bias in sports economics and best practices for supervising undergraduate student research. The innovative approaches and methods presented are applicable to both small and large class sizes. Practical advice for designing field trip-, guest speaker-, and case-study-based classes, and techniques for using data-driven exercises, film and straightforward classroom experiments are included.This book will appeal to two primary audiences: undergraduate economics instructors and sports economics/management instructors. The teaching methods may be easily adapted to most economic classes, and the breadth of material provides instructors with assistance in creating course syllabi, outlining teaching plans, generating student interest, and increasing the efficacy of their pedagogy.Table of ContentsContents: Introduction to Teaching Sports Economics and Using Sports to Teach Economics xi Victor A. Matheson and Aju J. Fenn PART I USING SPORTS TO TEACH ECONOMICS 1 Integrating sports into economics teaching 2 John J. Siegfried and Allen R. Sanderson 2 Using sports-related empirical research to teach critical reading skills in intermediate microeconomics 34 Peter von Allmen 3 Using ESPN 30 for 30 to teach economics – revisited 49 Abdullah Al-Bahrani and Darshak Patel 4 Uncovering bias: using sports to teach about the economics of discrimination 65 Jill S. Harris 5 Supervising sports economics research 79 Brad R. Humphreys and Jane E. Ruseski PART II TEACHING SPORTS ECONOMICS 6 Using guest speakers and day trips to teach sports economics 94 Aju J. Fenn 7 Sports and the law: using court cases to teach sports economics 103 Victor A. Matheson 8 Making sports economics inclusive: why you aren’t teaching sports economics well if women are not part of your story 128 David Berri 9 Incorporating media into the sports economics curriculum 165 Jadrian Wooten PART III CLASSROOM ACTIVITIES FOR SPORTS ECONOMICS – MOVING AWAY FROM CHALK AND TALK 10 The jigsaw reading 181 Victor A. Matheson 11 Starting point bias and final offer arbitration: a classroom experiment 188 Victor A. Matheson 12 Randomness and the hot hand fallacy 195 Joshua Congdon-Hohman and Victor A. Matheson 13 This class is a Kahoot! Using Kahoot! to test student knowledge in class 200 Jadrian Wooten 14 Arbitration in the classroom: a classroom experiment to model MLB’s salary arbitration 208 Amber Brown 15 Measuring productivity in Major League Baseball 226 Stacey Brook 16 Teaching marginal revenue product using Moneyball 235 Dustin White and Jadrian Wooten 17 Economical sports economics classroom activities 241 Rodney Fort Index

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Book SynopsisPoverty and Prosperity: Tourism in Rural China focuses on tourism and rural community development in the light of Confucianism and Taoism. Drawing from ethnographic field research in Southern China, the authors present an evolutionary as well as a horizontal view of tourism and rural community development through an illustrative case. Narratives from villagers involved in (or affected by) tourism development in the case study village are highly embedded in, and culturally informative of, rural community development with Chinese characteristics. A valuable source of reference and an addition to the pro-poor tourism knowledge, this book offers an epistemologically unique and much needed perspective on researching and practicing tourism for poverty alleviation and rural revitalization.Table of ContentsChapter 1. Poverty Chapter 2. Tourism and Development Chapter 3. Poverty Alleviation through Tourism in China Chapter 4. Methodological Approaches Chapter 5. The Budding of Tourism Chapter 6. Spontaneous Growth Chapter 7. The Golden Age Chapter 8. A Stagnation of Development Chapter 9. Tourism and Rural Community Chapter 10. Imbalanced Development Chapter 11. A Comparative Lens Chapter 12. The Shuiji Model

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Book SynopsisThe Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: First encyclopedia of service studies covering the key topics in the field Entries written by 241 leading scholars and practitioners from 39 different countries Fully supported by The European Association for Research on Services (RESER) Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history. Table of ContentsContents: Preface and acknowledgments xxiii SECTION 1 TERTIARIZATION AND SERVICES: DEFINITIONS AND THEORIES 1.1 Definitions and classifications Architectural (or Assembled) Services 3 Faridah Djellal Characteristics of Services 5 Sabine Benoit The Concept of Services in EU Legal Texts 7 Damien Broussolle Gadrey’s Service Triangle 9 Faïz Gallouj Industry Borders and the Size of the Services-Producing Sector 11 Damien Broussolle Service Classification 13 Luis Rubalcaba and Ernesto Solano Service Definition 17 Luis Rubalcaba Service Ontology 19 Aarre Laakso and Luis Rubalcaba Services in National Accounts 21 Damien Broussolle The “Services Worlds” 22 Faïz Gallouj 1.2 Sectors and activities Big Four Audit and Accounting Firms 25 Camal Gallouj and Nizar Gallouj Construction as a Service 29 Jan Bröchner Cultural and Creative Industries 31 Lars Fuglsang E-Services 33 Ada Scupola Factoryless Goods Producing Firms 35 Damien Broussolle Farm Advisory Services 36 Pierre Labarthe High-Speed Rail Services 38 Marie Delaplace Hospital Retailing 40 Naïla Gallouj Industrial Services 42 Heidi M. E. Korhonen Insurance Services 43 Debora Allam-Firley Introduction to Web Services 46 Jens Neuhüttler Knowledge-Intensive Business Services (KIBS) 47 Liudmila Bagdonienė Knowledge-Intensive Social Services (KISS) 52 Benoît Desmarchelier M-Tourism Services 53 Stephane Bourliataux-Lajoinie and Arnaud Riviere Management Consultants: From Pariah to Hegemon? 55 Matthias Kipping The Many Service Dimensions of Agriculture 59 Camal Gallouj Professional Service Firms 64 Michael Smets, Jeffrey Peo and Ian Rodgers Public Health Services 65 Ida Gremyr Publishing and Editing as a Service 66 Marie-Pierre Vaslet Touristic Services 69 Rimante Hopeniene Transportation and Logistics Services 71 Bernd Bienzeisler 1.3 Structural change, tertiarization and markets Demand-Driven Services 74 Zhaohao Sun Household Services Consumption 77 Elena Mañas and Patricia Gabaldon Input-Output and Services 80 José A. Camacho and Mercedes Rodríguez Market Forms in Services 83 Henk L. M. Kox Productivity and Performance in Services 88 Andres Maroto Sanchez Services Economic Growth 92 Luis Rubalcaba and Ernesto Solano Servindustrial Economy 96 Aku Valtakoski and Javier Reynoso Structural Change and Tertiarization in Developing Countries 97 Gisela Di Meglio and Jorge Gallego 1.4 Services in economic and management thought: concepts and theories Alfred Sauvy, Services and the Spillover Theory 100 Camal Gallouj Allan Fisher and the Tertiary Sector 101 Camal Gallouj Circular Economy and Services 102 Camal Gallouj and Céline Viala Colin Clark and the Generalization of the Three-Sector Model 103 Camal Gallouj Complex Systems, Risk Economics and Services: Giarini’s Contribution 104 Camal Gallouj Daniel Bell and the Post-Industrial Society 105 Faïz Gallouj The Experience Economy and Service Experiences 106 Jon Sundbo Fr.d.ric Bastiat and Services 110 Jon Murphy The Functional and Performance Economy in Services 111 Walter R. Stahel Harry Greenfield and the Focus on Producer Services 114 Camal Gallouj Heinrich Storch and “Internal Goods” 115 Faïz Gallouj Ibn Khaldun and the Many Ways to Make a Living 117 Camal Gallouj and Faïz Gallouj The Increasing Complexity and the “What-How” Transformation 118 Camal Gallouj Information Economy, Knowledge Economy, Intangible and New Economy . . . What Next? 119 Camal Gallouj Jean Fourasti. and the Logic behind the Three-Sector Model 122 Camal Gallouj Jean Gadrey: Characterizing Services and Service Relationships 123 Camal Gallouj Joachim Singelmann: Toward a Refined Classification of Services 126 Camal Gallouj Jonathan Gershuny and the Self-Service Society 127 Faïz Gallouj Public Service Logic 129 Stephen P. Osborne Quaternary Sector 133 Camal Gallouj Service-Dominant Logic 134 Angeline Nariswari and Stephen L. Vargo Service Ecosystems 137 Kaisa Koskela-Huotari Service: From Smith to Hill 139 Damien Broussolle Service Science 142 Paul P. Maglio Services and Schumpeter 144 Michael Peneder The Three-Sector Model 145 Camal Gallouj Victor Fuchs and Services 147 Camal Gallouj What did Marx Say on Services? 148 Damien Broussole William J. Baumol and Services 149 Benoît Desmarchelier SECTION 2 MANAGING SERVICES, SERVICES IN MANAGEMENT 2.1 Organization and operations Balancing Demand and Capacity in Services 153 Patricia Chew and Jochen Wirtz Core Services and Peripheral Services 157 Faridah Djellal and Camal Gallouj Corporate Digital Responsibility (CDR) in Services 158 James Tarbit, Nicole Hartley, Werner Kunz and Jochen Wirtz Digital Servitization of Manufacturing Firms 162 Theoni Paschou Front Office Versus Back Office 163 Camal Gallouj and Jean-Claude Pacitto Lean Management in Services 165 Daryl Powell Logistics in Service Organizations 166 Gilles Paché Low Cost in Services 169 Camal Gallouj Product-Service Systems 172 Valérie Mathieu Public-Private Partnerships for Service Provision 173 Veiko Lember Service Blueprint 176 Faïz Gallouj Service Growth in Product Firms 178 Christian Kowalkowski Service Industrialization 180 Uday Karmarkar Service Operations 183 Richard Metters Service Outsourcing: Delineating the Scope of the Firm 187 Bertrand V. Quélin Servitization and Advanced Services 192 Ahmad Beltagui, Tim Baines, Andreas Schroeder and Ali Ziaee Bigdeli Servuction Systems 196 Muriel Jougleux Smart Product-Service Systems 199 Kentaro Watanabe Sourcing Business Services 201 Wendy van der Valk and Kostas Selviaridis Time and Services 205 Camal Gallouj Worlds of Production and Performance in Services 207 Faïz Gallouj 2.2 Service marketing and strategy Communication in Services 213 Ronan Divard Consumer Resistance in Services 216 Abdelmajid Amine Customer Journey 219 Asbjørn Følstad and Ragnhild Halvorsrud E-servicescape/Cyberscape 220 Mark S. Rosenbaum and Germán Contreras Ramírez Information Asymmetry and Uncertainty in Service Markets 221 Camal Gallouj Luxury Service Consumption 223 Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze Management of Franchise Chains in Services 225 Rozenn Perrigot Multi/Omni and Cross-Channel Distribution 226 Huan Liu and Peter C. Verhoef Positioning a Service 230 Ronan Divard Pricing in Services 232 Frédéric Jallat Quality Signaling on Service Markets 236 Camal Gallouj Ranking in Services 239 Camal Gallouj and Hind Marzak Relationship Marketing in Services 242 Adrian Palmer Satisfaction in Service Experiences 245 Elodie Mallor and Sylvie Llosa Self-Service and Customer Participation 249 Audrey Bonnemaizon and Sandrine Cadenat Service Climate 252 Benjamin Schneider Service Failure, Recovery and Complaint Handling 254 Chiara Orsingher Service Franchising 257 Rozenn Perrigot Service Guarantee 259 Benedetta Crisafulli Service Level Agreement (SLA) 261 Gilberto Perez Service Quality Models 262 Emel Yarimoglu Service Robots and AI in the Frontline 265 Stefanie Paluch, Jochen Wirtz and Werner Kunz Services and Customer Deviance 269 Jean-Baptiste Suquet Servicescape 272 Mark S. Rosenbaum and Germán Contreras Ramírez Social Franchising 275 Rozenn Perrigot Standards and Certifications for Services 276 Grete Rusten Strategic Alliances of Service Firms 279 Brian Tjemkes and Olivier Furrer Strategies for Developing Customer Loyalty for Services 282 Jochen Wirtz and Patricia Chew Understanding Consumer Behavior in the Service Encounter 286 Jochen Wirtz and Patricia Chew 2.3 Employment, HRM in services “Bullshit Jobs”, Service Jobs? 293 Camal Gallouj Creative Class 294 Camal Gallouj Customers as “Partial Employees” of Service Organizations 295 Camal Gallouj, Philippe Jourdan and Valérie Jourdan Emotional Work and Services 297 Employee Empowerment in Services 299 Conrad Lashley “Good Jobs vs Bad Jobs”: Dualism in the Service Labor Market 301 Camal Gallouj Human Resource Management (HRM) and Employment in Services 302 John R. Bryson Human Resource Management (HRM) Consultants and Private Personnel Services: Shaping the Labor Market 305 Camal Gallouj Knowledge Management in Management Consultancy 307 Szilvia Mosonyi Pedagogical Servuction in Higher Education 310 Catherine Lapassouse Madrid Professional Identity in Services 312 Per Echeverri Retaining Business and Professional Service Employees 314 John R. Bryson Service Employment Systems 315 Damien Broussolle Up or Out System in Consultancy 317 Camal Gallouj SECTION 3 INNOVATION IN SERVICES, SERVICES IN INNOVATION 3.1 Definitions, concepts, theories and measurement Assimilation Approaches to Innovation in Services 322 Faïz Gallouj The Assimilation-Demarcation-Integration (ADI) Framework for Innovation in Services 323 Faridah Djellal Bricolage and Ad Hoc Innovation 325 Lars Fuglsang Characteristics-Based Approaches for Innovation in Services 327 Paul Windrum Demarcation Approaches to Innovation in Services 331 Faïz Gallouj Innovations in Smart Service Systems 333 Jens Neuhüttler and Walter Ganz Integration Approaches to Innovation in Services 336 Faïz Gallouj Inversion Approaches to Innovation in Services 338 Faridah Djellal Measuring Innovation in Services 339 Anna Serena Vergori and Nicola De Liso Public-Private Innovation Networks in Services (PPINSs) 342 Alessandra Marasco Public Service Innovation Networks (PSINs) 343 Faïz Gallouj and Nizar Gallouj The Reverse Product Cycle Model (Barras) 346 Faridah Djellal Service Innovation in OECD Manuals 347 Anthony Arundel Services and Community Innovation Surveys 349 Maria Savona Social Innovation and Services 351 Luis Rubalcaba 3.2 Organization and strategy for innovation Artificial Intelligence in Services 356 Cristina Mele and Tiziana Russo-Spena Blockchain and Innovation in Services 359 Tiziana Russo-Spena and Cristiana Mele Design Thinking for Public Service Innovation 360 Maria Taivalsaari Røhnebæk Dynamic Capabilities for Service Innovation in the Digital Era 361 Paulo Antônio Zawislak, Carlai de Oliveira Netto, Rafael Toassi Crispim and Guilherme Freitas Camboim Employee Involvement in Service Innovation 363 Marit Engen, Lars Fuglsang and Tiina Tuominen Fablabs and Hackerspaces and Innovation in Services 365 Laure Morel Global and National Cooperation in Service Innovation 366 Xavier Vence Intellectual Property Rights and Service Innovation 367 Doris Schartinger Intrapreneurship in Services 371 Jon Sundbo Living Labs for Service Innovation 372 Lars Fuglsang New Service Development: Key Concepts and Performance Drivers 375 Bo Edvardsson and Bård Tronvoll Practice-Based Innovation in Services 379 Marja Toivonen Quality Standards and Innovation in Services 382 Christiane Hipp R&D in Services 383 Jari Kuusisto and Liting Selina Liang Service Design and Innovation 386 Birgit Mager Service Innovation and Ethics and Societal Issues 388 Jacob Dahl Rendtorff Social Entrepreneurship and Service Innovation 391 Ada Scupola “Up or Out” System and Innovation in Consulting Firms 393 Camal Gallouj User/Consumer-Based Innovation in Services 395 Olivier Furrer, Mikèle Landry, Chloé Baillod, Rodoula Tsiotsou and Ben Liu 3.3 Sectoral approaches to innovation in services The “Retail Accordion” Model of Hollander 401 Camal Gallouj The “Big Middle” Model of Innovation and Change in Retailing 403 Camal Gallouj Creative Innovation in Gastronomy Services 404 Cheryl Marie Cordeiro and Jaap W. van Hal Digital Transformation in the Public Sector 406 Noella Edelmann, Nathalie Haug and Ines Mergel Innovation and Knowledge Management in Consultancy Services 408 Faridah Djellal Innovation in Financial Services 409 Anne-Laure Mention Innovation in Health Services 414 José Luis Navarro Espigares Innovation in Insurance Services 418 Antonio Coviello Innovation in KIBS 420 David Doloreux, Richard Shearmur and Gabriel Baldassarri Innovation in Postal Services 424 Bernhard Bukovc Innovation in Professional Service Firms 427 Michael Smets, Ian Rodgers and Jeffrey Peo Innovation in Restaurants 428 Craig Lee Innovation in Social Services 429 Andreas Langer and Simon Güntner Innovation in Tourism and Hospitality 432 Anne-Mette Hjalager Innovation in Transportation 434 Stephan Müller KIBS in Innovation Systems 439 Ian Miles “Local” Theories and Models of Innovation in Retailing 445 Camal Gallouj Open Banking Services 448 Gilberto Perez Platforming: A Logistical Service Innovation 449 Gilles Paché Public Service Innovation 452 Antonello Zanfei Service Innovation in Construction 457 Jan Bröchner Service Innovation in Manufacturing Firms 458 Lars Witell The “Wheel of Retailing” Model 461 Camal Gallouj SECTION 4 SERVICES TRADE, SERVICES SPACES 4.1 Services: an international perspective Cloud-Based Services, Digital Platforms and Internationalization 466 John R. Bryson The COVID-19 Shock and Services Trade 467 Anirudh Shingal Digital Services in the Food and Agriculture Sectors of Developing Countries 468 Heike Baumüller The General Agreement on Trade in Services: A Work in Progress 470 Jean Philippe Global Supply Chains: The Fragility of Delivery Service 472 Gilles Paché Gravity Models and Trade in Services 474 Peter M. Smith Indian Software Services 476 Anthony P. D’Costa International Branding in Services 477 Mbaye Fall Diallo International Trade and Services 479 Mercedes Rodríguez and José A. Camacho Internationalization of Higher Education 481 Jane Knight Internationalization of Management Consultancy 483 Johannes Glückler Internationalization of Services in Emerging Countries 486 Cristina Castro-Lucas Knowledge Services Offshoring 488 Kristin Brandl and Michael Mol M-Services in Developing Countries 489 Stephane Bourliataux-Lajoinie and Arnaud Rivière Medical Tourism 490 Marina Gregoric Multinational Service Firms 492 Peter Enderwick Peer-to-Peer Sharing Platforms, from Gifts to International Exchanges 493 Daisy Bertrand The Role of Standards for Trade in Services 495 Knut Blind Service Innovation in Developing Countries 499 Diego Aboal and Luis Rubalcaba Service Offshoring 502 Jean Philippe and Pierre-Yves Léo Service Trade, Gender and Policies 503 Pierre Sauvé Services in Developing Countries 506 Eduardo Raupp de Vargas Services in the Balance of Payments 509 Damien Broussolle Services Internationalisation 511 Jean Philippe and Pierre-Yves Léo Services SMEs and International Trade 513 Hildegunn Kyvik Nordås 4.2 Services: regional and local perspectives City as a Service 517 Anna Viljakainen Coworking, Third Places and Local Development 518 Christine Liefooghe E-Services in Urban Areas 521 Tommi Inkinen The Geography of KIBS 522 Richard Shearmur and David Doloreux Intra-Urban Localization of Services 524 Lars Winther Last Mile Delivery Services 525 Emel Aktas Local Intensive Business Services (LIBS) 526 Magali Talandier Service Location and Retail Location 529 Jerome Baray Services and Urban Centers 534 Jean Philippe and Pierre-Yves Léo Services Geography 536 Bernadette Mérenne-Schoumaker Services in Regional Development: From Followers to Engines 538 Camal Gallouj Services: Engine of Urban Economic Growth 540 Jean Philippe and Pierre-Yves Léo SECTION 5 SOCIETAL CHALLENGES AND PUBLIC POLICY 5.1 Societal challenges for services Active Mobility Services 544 Silvia Stuchi and Sonia Paulino Base of the Pyramid (BoP) Service Research 547 Karla Cabrera, Ana Valdés and Javier Reynoso Capturing the Value of Public Services 549 Kirsi Hyytinen Care Society, Care Services 552 Pascale Molinier Chinese Culture and its Impacts on the Service Economy 554 Sen Bao and Marja Toivonen Cultural Differences and Services 556 Olivier Furrer Elderly Care Services in the Future: The Role of Technology 559 Hannamaija Tuovila, Kentaro Watanabe and Kirsi Hyytinen Green Platforms Services for Sustainability 560 Andreas Pyka and Lea F. Stöber Integration Services for Refugees 564 Klara Foti Islamic Financial Services 565 Eddy S. Fang Islamic Touristic Services 570 Camal Gallouj New Services for Elderly People in Europe 574 Christian Bourret and Thérèse Depeyrot Resilience and Renewal through Imposed Service Innovation 576 Kristina Heinonen Retail Services and Aging Consumers 577 Camal Gallouj Science Museums as Educational Services 581 José Aureliano Martín Segura and César Pérez López Service and “Servitude” 581 Isabel Pedraza-Acosta Service and Aging 584 Samuel Guillemot Services and Religion 588 Camal Gallouj Service Inclusion 593 Rolf Rønning Services and Environment (Greening) 596 Brita Hermelin and Patrik Ström Services and the Environmental Kuznets Curves 600 Benoît Desmarchelier Services Sector in Conflict Regions 601 Rabeh Morrar Sexual Services and Escorts 604 Camal Gallouj Street Services: Street Vendors and Service Providers 609 Camal Gallouj The Sustainability of Logistics and Transportation Services 612 Corinne Blanquart and Thomas Zeroual Women and Services 614 Heike Jacobsen 5.2 Public policy for services Big Data Services and Policy Making 619 Luis Rubalcaba, Leticia Rubalcaba and Aarre Laakso Competition Policy 621 Luis Rubalcaba Deregulation in Services Network Industries within the European Union 623 Damien Broussolle Educational Services and Policies: Towards a System Approach 625 Oscar Montes Pineda Employment Policies in the Services Sector 626 Raquel Llorente Entrepreneurship Policies for Public Libraries 628 Varun Gupta, Chetna Gupta and Leandro Pereira Global Services Skills Policies 630 Javier Peña Capobianco Good Practices in Promoting FDI in Services 632 Roberto Echandi Policies for Blockchain Adoption in Education 635 Varun Gupta, Chetna Gupta and Leandro Pereira Policies for Co-Creation in Public Administrations 636 Francesco Mureddu Policies for Digital Transformation in Services 639 David Gago Policies for Distributive Trades Services 640 Javier Casares Policies for Health Services 641 Manuel García-Goñi Policies for Innovation in the Public Sector 642 Eran Vigoda-Gadot Policies for Knowledge-Intensive Business Services 647 Luna Leoni and Urko Lopez Odriozola Policies for Public-Private Innovation Networks 650 K. Matthias Weber and Bernhard Dachs Policies for Service Innovation in Developing Countries 652 Luis Rubalcaba and Diego Aboal Policies for Services Innovation in Enterprises 653 Luis Rubalcaba and José Franco Policies for Services Integration in Global Value Chains 657 Nanno Mulder Policy Barriers to Trade in Services and their Impact 659 Martin Roy Policy for Services Statistics in a Digital and Borderless Economy 660 Diego Aboal and Luis Rubalcaba Public Policies for Digital Co-Creation in Public Services 662 Noella Edelmann and Francesco Mureddu Public Policies for Service Quality 663 Luis Rubalcaba and Aarre Laakso Public Policy and Sustainable Service- Oriented Business Model Innovation 666 Alberto Peralta Regional Policies and the Services Sector 668 Rubén Garrido-Yserte and María-Teresa Gallo-Rivera Regulation in Services 669 Henk L. M. Kox Regulation of False Self-Employment in Services 673 Anita Wölfl Services-Related Policies: An Overall Framework 675 Luis Rubalcaba Services Trade Policy 677 Matteo Fiorini and Bernard Hoekman The Single Market and the Services Directive 679 Damien Broussolle Tourism Policies 681 Francisco J. Navarro-Meneses Index 685

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Book SynopsisIf Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be.Exploring the contours and foundations of the field, this innovative book redefines the material and opens with an investigation of how service has been understood as a material in design. With insights from expert practitioners in the field, chapters then examine a vast library of materials, including social structures, touch-points, thinking, culture, time, organisations, conversations, data, human bodies and more. Making sense of this material mix, the book delves into the material of the immaterial and displays the diversified and expansive field of service design today. In doing so, it forms a starting point to go beyond reductionist ideas of the material-immaterial dichotomy and makes room for new constructivist perspectives.Contributing to the development of education within service design, this insightful book will be invaluable for practitioners and course leaders looking to navigate a new path to service design. Founded in design as a knowledge intensive practice, it will also be transformative for the research of students and scholars of marketing, service design, design theory, and innovation studies.Trade Review‘Fundamentally, designers should understand the materials with which they work, how they fit together and interact. The Materials of Service Design is at once rigorous, readable and practically applicable. It is essential reading for anyone working in the field, valuable to practitioners and academics alike.’ -- Andy Polaine, Design Leadership Coach‘Finally demystified, with rigor and clarity! This book offers the most crystalized and designerly understanding of the persistent question around Service Design, “what to design with and for”. This book will redefine what you think you know about Service Design and bring new dimensions to disciplinary and professional identities and educational visions of Service Design. A must-read for anyone who wishes to do Service Design rightly.’ -- Jung Joo Lee, National University of SingaporeTable of ContentsContents: Preface ix Prologue: defining material xiii Part 1 Introduction: something made the object of study 1 The move away from matter in art and design 2 The core of design is in the making 3 Representations in service design 4 Service as material 5 Cultural bodies empowered to perform services: a critical perspective Part 2 The constituents of which something is composed 1 Introduction to a library of materials 2 Social structures 3 Touch-points as a material 4 Thinking: an underexplored service design material 5 Culture as a material Interlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022) 6 Time, timing, time-ing 7 Organisations as material 8 Conversations as a service design material 9 Ritual: meaningful material for service design 10 Certainty and its artefacts Interlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021) 11 Collaborations 12 Behaviour as service design material 13 Experience as a material 14 Data matter: as data become matter, design matters 15 Clay: a tangible catalyst Interlude 3: Data as material of services 16 Human bodies 17 Sound 18 The service offering as a material 19 Policy, governance Part 3 Qualities by which something may be categorised 1 Making sense of a material mix 2 Categorisation of materials as a way of understanding their characteristics 3 Addressing the material mix: service as hypermaterial 4 Layered materials and layered materiality 5 A move towards a framework for materials Part 4 A performer’s repertoire (the service designer’s material) 1 Aesthetics in service design 2 Service phantasms 3 Service and design as bricolage and rhizomes 4 Returning to the foundational question Index

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Book SynopsisThis groundbreaking Research Handbook adeptly navigates how gender and diversity are addressed in sport management. Offering insight into practices and processes that work to exclude certain groups and practices, and favour others, it highlights how gendered ways of organizing sport are experienced and may be sustained, disrupted, and challenged.Leading international scholars employ theoretical frameworks to comprehensively set out how individuals or groups engaged in leading and managing sport are situated in the social world and engage in managerial practices. Providing a wealth of conceptual analyses, the authors of the various chapters explore diverse feminist theories, perspectives, and methodologies to expertly examine gender-based marginalization in sport management at local and international levels. Expert contributors reveal how women negotiate and navigate gender and intersecting identity categories in sport organizations.Presenting a wide variety of feminist perspectives on sport management, sport organizations, and coaching, this Research Handbook will prove a valuable resource to researchers and undergraduate and postgraduate students in the fields of sport management and sport sociology. It will also be essential reading for policy makers working in sport organizations.Trade Review‘In the Research Handbook on Gender and Diversity in Sport Management, Markula and Knoppers provide an insightful and encompassing overview of the topic that is impressive in scope and quality. With stellar contributions from leading scholars around the world, this text will undoubtedly impact research, teaching, and practice.’ -- George B. Cunningham, University of Florida, US‘When two pioneers of gender and diversity studies in sport join forces to curate a kaleidoscope of feminist perspectives on gender-based and intersectional marginalization in sport organizations, expectations are high. This Research Handbook firmly delivers on these expectations, offering comprehensive and thought-provoking insights into how gendered ways of organizing and managing sport are experienced and may be disrupted and transformed. The Research Handbook stands out through its theoretical diversity in understanding gender in sport organizations, leadership, and coaching. In doing so, it paves the way for enhancing the breadth and depth of impact of critical research in sport management.’ -- Ramón Spaaij, Victoria University, Australia‘A very welcome, important, and valuable contribution to the theorizing of gender and diversity in sport management! The original work by international scholars on how gender intersects with other relations of power offers new, expanding, and exciting insights to the field. Thus, this Research Handbook represents a must and an invaluable reference source for students, faculty, and policy makers in sport.’ -- Jorid Hovden, The Norwegian University of Science and Technology, NorwayTable of ContentsContents: Preface xvi Introduction: why a Research Handbook on Gender and Diversity in Sport Management 1 Annelies Knoppers and Pirkko Markula PART I ACCESSING POSITIONS OF LEADERSHIP IN GLOBAL SPORT 1 A decade of tracking women’s participation in the governance of international sport federations 21 Johanna A. Adriaanse 2 Gender representation and policy implementation in the governance of international Paralympic organizations 37 Lucy V. Piggott and Jordan J. K. Matthews 3 Gender, leadership, and (dis)ability 52 Erin Pearson and Laura Misener 4 Gender and diversity in mediated sport marketing: using “old” and “new” media 65 Dunja Antunovic and Annika Olson 5 Doing gender in the neoliberal, global context of sport management 79 NaRi Shin and Doo Jae Park PART II NAVIGATING AND NEGOTIATING SPORT ORGANIZATIONS: CENTERING INTERSECTIONALITY 6 Managing gendered sport organizations 94 Laura Burton and Ajhanai C. I. Keaton 7 The “motherhood penalty” and sport leadership 110 Sarah Zipp and Sasha Sutherland 8 The gendered organization of men’s professional sport 124 Lauren C. Hindman and Nefertiti A. Walker 9 Institutional heteronormativity in Dutch sport clubs 137 Inge Claringbould and Pepijn Geldof 10 Heteronormativity and gender-based violence in Sport for Development 151 Julia Ferreira Gomes and Jessica Nachman, Lyndsay M. C. Hayhurst, and Mitchell McSweeney PART III NAVIGATING AND NEGOTIATING SPORT ORGANIZATIONS: CENTERING COACHING 11 Occupational hazards: harassment and women’s work as sport coaches 167 Sarah Barnes 12 The socially reproductive labor of women sport coaches 181 Alixandra Krahn and Parissa Safai 13 Refuting gender essentialism about women in sport coaching 192 Nicole M. LaVoi and Anna Goorevich 14 Gender, women, and community sport coaching 206 Ruth Jeanes, Aishwarya Ravi and Laura Alfrey 15 Elite coaching, gender, and diversity 220 Bettina Callary and Brian Gearity PART IV CHANGING PRACTICES IN MANAGING SPORT 16 Influencers for change: women leading in the outdoor sector 234 Emily Ankers and Beccy Watson 17 Gender inclusive sport: what’s in it for (all) women? 248 Ryan Storr and Sheree Bekker 18 Balancing inclusion, fairness, and binaries in transgender eligibility sport policies 262 Anna Posbergh 19 Gender and voluntary work for diverse and traditionally marginalized identities in community sport organizations 277 Dawn E. Trussell and Shannon Kerwin 20 Re-imagining mothers exercising leadership in sport management 291 Talia Ritondo, Sarah Leberman and Dawn E. Trussell 21 Sexualization and gendered empowerment in a Sport for Development organization in Brazil 304 Eva Soares Moura PART V THEORIZING GENDER AND DIVERSITY IN SPORT MANAGEMENT 22 Process-figurational sociology and gender relations in sport management 318 Louise Mansfield and Philippa Velija 23 Bourdieu on the field: gender, power and the organization of sport 331 Allison Jeffrey and Holly Thorpe 24 Critical feminisms in sport management: theory and practice 345 Sally Shaw 25 Critical discourse analysis, gender, and sport management 358 Larena Hoeber 26 Poststructuralist feminist approaches in sport management research 370 Zoë Avner 27 Phenomenological perspectives for sport management research 385 Gunn Helene Engelsrud 28 Feminist new materialist insights for sport management 398 Simone Fullagar and Adele Pavlidis Conclusion: directions for future research 413 Pirkko Markula and Annelies Knoppers Index 430

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Book SynopsisThis timely Research Handbook examines sport-related research and analysis pertaining to how the sport industry has been impacted by the Covid-19 pandemic. Taking stock of the changes over the course of the pandemic, it also provides key insights into how the sport industry and its stakeholders might move forward in post-pandemic times. Organized into six parts, the first half of the book explores the areas of sport management, sport communication, and sport marketing, while the final three parts analyze sport events, sport stakeholders, and sport and society. Expert international contributors delve into a wide array of topics related to the sport industry including athletes, clubs, leagues, and brand and sport management to illuminate how the pandemic has influenced these aspects of sport. Offering a comprehensive analysis of how Covid-19 has affected the sport industry, this Research Handbook will be a key resource for business and management scholars and advanced students with a particular interest in sport, health, and well-being. Its use of global case studies will also be beneficial for sport managers and practitioners in this field.Trade Review‘The impact of the COVID-19 pandemic on the sport industry cut across myriad areas, from financial to organisational to socio-cultural. In the Research Handbook on Sport and COVID-19, Pedersen has collated works that highlight all the various implications from this once-in-a-generational event. From an international perspective, this resource not only documents the experiences for future generations of sport scholars, but also provides a truly valuable resource to demonstrate how one event can systematically change the landscape of an entire industry – affecting how we operate, view, consume, and value sports as part of our everyday existence, while also fast-tracking innovation and new opportunities for growth.’ -- Lauren M. Burch, Loughborough University London, UK‘The COVID-19 pandemic significantly impacted sport in ways not previously imagined, and necessity spawned multifaceted innovation. Sport entities rich in resiliency and creativity connected with sport consumers via new approaches, and many of these novel methods will remain permanent. The true value of the Research Handbook on Sport and COVID-19 lies in its rich description of pandemic-induced innovation as relayed by 92 contributors from 22 countries, and, accordingly, the text is a must-read for sport managers desiring to thrive in the face of future disruption.’ -- Damon P.S. Andrew, Florida State University, US‘In March 2020, the COVID-19 pandemic brought the planet to a standstill. The impacts on the sport industry at all levels (grassroots, Olympic, or professional) were unimaginable. Editor Paul M. Pedersen had the foresight to reach out to scholars and practitioners from different segments of the sport industry to study and report on the effects of COVID-19 on the business of sports worldwide as it was happening. With unique insights from over 20 countries, this book will be of great interest to students, academics, and sport managers alike.’ -- Benoit Séguin, University of Ottawa, Canada‘The COVID-19 pandemic has had a great effect on all aspects of our lives. Editor Paul M.Pedersen’s Research Handbook on Sport and COVID-19 is an extremely timely resource that examines these effects on sports. With almost 100 scholars and practitioners (representing over 20 countries) contributing to the Handbook, readers will learn how the pandemic impacted sports and what we have learned as we enter a post-pandemic world.’ -- Brian A. Turner, The Ohio State University, USTable of ContentsContents: 1 Introduction to the Research Handbook on Sport and COVID-19 1 Paul M. Pedersen PART I SPORT MANAGEMENT 2 Economics lessons from sports during the COVID-19 pandemic 8 Carl Singleton, Alex Bryson, Peter Dolton, James Reade and Dominik Schreyer 3 The impact of COVID-19 on amateur sport 18 Grzegorz Kwiatkowski, Patxi León-Guereño, Ewa Malchrowicz-Mośko and Arkaitz Castaneda Babarro 4 The impact of COVID-19 on French sports federations 30 Nicolas Delorme 5 The impact of COVID-19 on the management of the sport media 44 Hamid Ghasemi and Ryan Vooris 6 Changing business models – how fitness centers reacted to COVID-19: the case study of a Polish fitness operator 54 Julia Ziółkowska and Tomasz Taraszkiewicz 7 The impact of COVID-19 on interscholastic athletics 66 Tyler Ratts, Braden Norris, Brian Mancuso and Paul M. Pedersen PART II SPORT COMMUNICATION 8 De-globalization, de-commercialization, and semi-mediatization: the influence of COVID-19 on global sport communication 87 Wei Wei and Li Siying 9 Young audiences’ sports media repertoires and expectations towards sport coverage during COVID-19 98 Daniel Nölleke 10 The hard law of live: a case study on French sports channels during COVID-19 112 Valérie Bonnet and Tyler Ratts 11 Professional football clubs and associations under pressure: COVID-19 as a precursor of structural change in European sport 124 Jürgen Mittag and Jörg-Uwe Nieland 12 Accelerating direct virtual public relations for sport organizations through information subsidies during COVID-19 137 Mark Dottori, Alex Sévigny and Norm O’Reilly PART III SPORT MARKETING 13 Relationship marketing during COVID-19: strategies and processes of communication in German and Austrian sports clubs 153 Thomas Horky, Christof Seeger, Jörg-Uwe Nieland, Daniel Nölleke, Christiana Schallhorn and Philip Sinner 14 Using consumption capital theory to analyze the impact of COVID-19 on major and minor sports in Germany 165 Andreas Hebbel-Seeger, Thomas Horky and Hermann A. Richter 15 Who wants football back? Surveying fans in Brazil during COVID-19 177 Ary José Rocco Junior, Thadeu Gasparetto, Marina Tranchitella, Luis Felipe Monteiro de Barros, Luiz Augusto Brum and Romulo Macedo 16 The impact of COVID-19 on athlete branding 190 Zack P. Pedersen, Antonio S. Williams and Ryan M. Brewer 17 COVID-19 as a new chance for a sport league: motivation behind watching Korea Baseball Organization games 202 Minkyo Lee, Ju Young Lee, Jinwook Chung, Inae Oh and Choonghoon Lim 18 The star and COVID-19: Serie A soccer celebrities and the self-narrative of contagion on social media 214 Mario Tirino, Luca Bifulco and Simona Castellano PART IV SPORT EVENTS 19 The impact of COVID-19 on sports events, national federations, and organizations in South Africa over a 16-month period 230 David Maralack, Donovan Jurgens and Roger Woodruff 20 Sport event pandemic risk management and what has been learned from COVID-19 245 Kong-Ting Yeh, Tsu-Lin Yeh, and Nakibae Kitiseni 21 Innovation in sport events during COVID-19 258 Grzegorz Kwiatkowski, Christian Dragin-Jensen and Thomas Könecke 22 Fourteen days: athletes’ media usage and stories in hard quarantine during COVID-19 269 Sam Duncan, Tim Breitbarth and Chris Bowers 23 Sport management during COVID-19 in the Norwegian context 289 Elsa Kristiansen PART V SPORT STAKEHOLDERS 24 COVID-19 and the Bundesliga: a study of digital fan engagement strategies in professional soccer 300 Laura Matz, Gashaw Abeza and David Wagner 25 COVID-19 and the decline of volunteers in Australian community sport: solutions to move forward 312 Charles Mountifield and Stirling Sharpe 26 An assessment of mood and anxiety in university athletes and non-athletes during social mobility restrictions of COVID-19 328 Oswaldo Ceballos Gurrola, Minerva Thalia Juno Vanegas Farfano, Ramón Ernesto Mendoza Baldenebro, Rosa Elena Medina Rodríguez, Luis Tomás Ródenas Cuenca, Jeanette M. López-Walle and José Tristán Rodríguez 27 Between total loss and immunity: does the crisis resilience thesis prove its worth in times of COVID-19 in Germany? 337 Norbert Schütte 28 Parent hockey culture during “unsettled times”: COVID-19 and the hockey community 347 Sandra M. Bucerius, Bryan Hogeveen, Brad W.R. Roberts and Albert H. Vette PART VI SPORT AND SOCIETY 29 The football segment of the sport industry and the first wave of COVID-19 in Italy: a conflict analysis 358 Luca Bifulco 30 From the stadiums to the consoles: the role of sports computer games during COVID-19 374 Ilan Tamir 31 Social stratification patterns in physical activity and sports during COVID-19 384 Jeroen Scheerder, Erik Thibaut, Veerle De Bosscher, Margot Ricour and Annick Willem 32 Sports betting and COVID-19 399 Arif Yüce 33 Sports activism during the COVID-19 pandemic era 414 Orr Levental, Roy David Samuel and Yair Galily 34 Utilizing critical ethnography to understand the impact of COVID-19 on the structure of elite soccer in Korea 423 Alex Gang, Kihan Kim, Sunghwan Byun and Paul M. Pedersen Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse range of future directions available to researchers.Based on a comprehensive review of recent service marketing research using the Growth-Share Matrix, this Research Agenda is focused around five key themes: technology and e-services, service-dominant logic, emotions, innovation and environmental context. Chapters investigate cutting-edge technological advances including service robots and omnichannel services, as well as the social, cultural, and environmental factors that influence service marketing. Drawing together a wealth of analysis, leading scholars explore the potential for service marketing research to expand to new themes and areas of investigation, and to revisit core themes of the past in a new light.A Research Agenda for Service Marketing will be essential reading for students and scholars in marketing, management, economics and finance. It will also prove invaluable to professionals and managers looking for a deeper understanding of modern service marketing.Trade Review‘This volume on a research agenda for service marketing offers a both broad and highly relevant view on new angles on service marketing that needs to be addressed following the fast development of technologies, such as AI, robots and digitalization in general, and the business environment. It not only looks into new areas to be included in the service marketing domain, but also brings to the fore “classic” service topics, such as service quality and recovery. The very concept of service could be concluded among such topics important to study in the future.’ -- Christian Grönroos, Hanken School of Economics, FinlandTable of ContentsContents: PART I INTRODUCTION 1 A growth-share matrix of service marketing research themes 3 Olivier Furrer, Chloé Baillod, and Mikèle Landry PART II RESEARCH ON TECHNOLOGY AND E-SERVICES 2 Service robots and their implications for service delivery 23 Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, and Valentina Pitardi 3 Omnichannel services 43 Ilaria Dalla Pozza PART III RESEARCH ON THE SERVICE-DOMINANT LOGIC (SDL) 4 Understanding how service ecosystem actors collaborate for value cocreation 67 Bo Edvardsson and Bård Tronvoll PART IV RESEARCH ON EMOTIONS IN SERVICE ENCOUNTERS 5 Emotions in service encounters: a review and research agenda 91 Cécile Delcourt PART V RESEARCH ON SERVICE INNOVATION 6 Market Services Innovations Networks (MSINs): enriching the network lineage in innovation studies 131 Benoît Desmarchelier, Faridah Djellal and Faïz Gallouj PART VI RESEARCH ON THE ENVIRONMENTAL CONTEXT OF SERVICES 7 The future of research on customer-to-customer interaction (CCI) 181 Richard Nicholls PART VII ETHICS 8 Advocating human rights and Sustainable Development Goals: an ecosystem-based Transformative Service Research (TSR) approach 223 Rodoula H. Tsiotsou, Sertan Kabadayi, and Raymond P. Fisk 9 Strengths-based service solutions: mapping a way forward in marketplace vulnerabilities 249 Janet Davey, Raechel Johns, and Henna M. Leino PART VIII SERVICE ENCOUNTERS 10 Intercultural service encounters in the post-COVID-19 world: a research agenda 281 Piyush Sharma 11 From customer to digital to civic to transformative engagement: a conceptual framework and future research directions 297 Rodoula H. Tsiotsou PART IX CONCLUSION: LOOKING TO A MORE DISTANT FUTURE 12 Revisiting “classic” service research themes in the light of new emerging themes 325 J. Joseph Cronin, Jr. 13 Expansion and refocusing: two alternative trajectories for service marketing research 351 Olivier Furrer and Jie Yu Kerguignas Index

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurement, using both traditional and new measures. The authors address pertinent questions such as: What is innovation in services and how is it conceptualized? How is it measured? How is it organized and managed within both service and non-service firms? Key Features: Identifies potential challenges and outlines the future of research Reflects on the rise of innovation networks in the field of services Provides a comprehensive review of advances in the field of service innovation over the last 30 years Illustrates via in-depth discussions the progress, and the gaps to be filled, in the measurement of service innovation This insightful book will be a useful introduction for both undergraduate and graduate teaching of organisational innovation, economics of innovation and services. It will also be a valuablel resource for researchers and business and policy practitioners in the field of service innovation.Trade Review‘Written by some of the most prominent researchers in the field, this book provides a profound and up-to-date introduction to innovation in services. The book relates the topic to both innovation and service science traditions. Academics, students and other scholars interested in either tradition can benefit from it. The book is useful in discerning the complexity of service innovation.’ -- Jon Sundbo, Roskilde University, Denmark‘This Advanced Introduction sets out to organise and review a disparate and multidisciplinary body of work. It considers research resulting from the explosion of interest in service innovation (together with closely related topics). The authors are extremely well-qualified for this challenging task. They have extensive experience in pioneering and advancing such research and have a deep knowledge of Francophone and other studies, that often highlight issues neglected in much Anglo-American work. On top of that, they can write concisely and lucidly.They helpfully outline a number of major approaches to service innovation in an insightful fashion. This framework is used to re-examine familiar issues and to suggest ways of addressing emerging issues. The authors highlight gaps in the literature, where it has paid insufficient attention to certain approaches or neglected to address promising or problematic developments. While primarily aimed at researchers and service scholars, this readable and unpretentious book has much to offer both managers and public service professionals. Service innovation was at one time regarded as a Cinderella field; this milestone overview suggests that this field is reaching maturity. Furthermore, it is yielding a bountiful harvest, and this nook provides much food for thought and development of new perspectives.’ -- Ian Miles, University of Manchester, UK‘Services and service innovations are already the economic backbone in many countries in terms of value creation and competitive advantage. How service research can contribute to value creation becomes clear in the new Advanced Introduction to Service Innovation. The book provides an impressive overview of research results and practices from leading scholars and will be a very inspiring read.’ -- Bo Edvardsson, Karlstad University, SwedenTable of ContentsContents: 1 Introduction to Service Innovation 2 Defining and conceptualizing Innovation in Services 3 Measuring Innovation in Services 4 Service Industrialization and Linear Models for Innovation in Services 5 Practice-based, Interactive, and Open Models for Innovation in Services 6 Networking for Innovation in Services 7 Service innovation in non-service organizations 8 Conclusion to Service Innovation References Index

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