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Book SynopsisBuild a fixed income portfolio that will weather volatility and instability Designing a fixed income portfolio is an essential skill of any investment manager or advisor. This book outlines the critical components to successfully navigate through stable and turbulent markets, using real-life lessons from a seasoned institutional asset manager. The first section includes commentary on the changing fixed income market and overall economy, while the second section outlines the processes to navigate these ever-evolving markets including portfolio construction, the Federal Reserve, credit analysis and trade execution. Ladder Methodology is highlighted and the book discusses its pros and cons, gives examples of both well-constructed and poorly executed laddered bond portfolios and offers alternatives to traditional asset classes. Benefit from lessons learned, providing real life examples of market scenarios and trades Prepare fixed income portfolios that can Table of ContentsPreface xi Acknowledgments xiii Part One The Investing Environment 1 Chapter 1 Expect the Unexpected 3 The Model Has Changed 4 Lessons Learned 4 From Bad to Worse 5 Chapter 2 Navigating through Troubled Water 7 Debt Ceiling 8 Triple A: Lost, but Not Forgotten 8 Possible, but Not Probable, Consequences 9 Warning Signs 12 Chapter 3 Lessons Learned 15 Patterns Emerge 16 Money Markets 18 Treasury Bills, the Favored Asset Class 20 Municipals Felt the Pain as Well 25 Auction-Rate Markets Were Hit Hard 27 Chapter 4 Direction in a Sometimes Directionless Market 29 Finding Direction 30 Part Two The Fixed Income Investor 35 Chapter 5 Define the End Investor 37 Risk 40 Risk-Averse Investor 42 A Problematic Trade? 43 Risk-Taking Investor 44 Define Your Strategy 45 Active Strategy 47 Chapter 6 Portfolio Construction 49 Factor 1: Defining Your Risk 50 Factor 2: Aligning Goals 51 Conservative Strategy 54 Moderate Strategy 56 More Aggressive Strategy 56 Factor 3: Portfolio Analysis 59 Reduction of Credit Risk 62 Government Securities 64 Risks to Consider 65 Bottom Line 69 Chapter 7 Asset Allocation 71 The Road Map 72 Going Global 76 Chapter 8 The Federal Reserve and Central Banks 81 Hawks and Doves 82 The Fed Funds Rate 82 A Short-Term Fixed Income Investor 83 Hooked on Accommodation 83 Deposits with Central Banks 84 What about the United States? 86 FOMC: Look for Clues from the Fed Statement 88 What to Look For from the Fed Clues? 88 FOMC Statement: August 2011 89 QE or Not QE 92 Calming Statements for Investors 93 Chapter 9 The Economy and the Markets 95 The Payroll Picture: The Backbone to the Economy 97 Bureau of Labor Statistics Website 97 Inflation: A Fixed Income Investor’s Enemy 103 Consumption: America’s Fuel 109 The Federal Chairman: The Wizard Himself 110 Chapter 10 The Yield Curve 111 The Spread 115 The Money Market Arena 116 The Direction of Rates 118 A Steep Yield Curve 119 A Flat Yield Curve 120 An Inverted Yield Curve 121 Listen to the Curve 123 Chapter 11 The Ladder and Why You Need One 125 How It Works 126 The Concept 126 The Goal 129 The Long End Poses Challenges 131 The Front End Is Technical 133 Varieties of Short-Term Strategies 133 The Sweet Spot 134 Liquidity 134 Consistent Coupons 137 Why Is Supply Important? 138 Performance and How to Measure It 140 Low-Turnover Dilemma 141 Success of a Strategy 142 Chapter 12 Alternatives to a Traditional Ladder Strategy 145 TIPS: The Other Treasury 147 Break-Even Opportunity 148 Consider MBS Pools of Mortgages 150 Consider Corporate Bonds 151 Floating-Rate Notes 153 What Is LIBOR? 154 A Deeper Look at LIBOR 154 The Bottoming Process 156 Chapter 13 Credit Analysis 159 The Agency 159 Credit Analysis: Necessary, Not Optional 160 Credit for a Passive Strategy 161 After the Initial Approval 163 Not All Bonds Are Equal 164 Stay Ahead of the Herd 166 Chapter 14 The Four Pillars of Trade Execution 169 The First Pillar: Executed Price 171 The Second Pillar: Dealer Inquiries 173 The Third Pillar: Liquidity 174 The Fourth Pillar: Ease of Transaction 174 Chapter 15 There Are No Roadblocks, Just Detours 177 Know What You Own 177 Banking Sector 178 Go with Your Gut! 179 Don’t Take It Personally 181 Trapped in Purgatory 182 Index 185

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Book SynopsisA provocative, personal approach to leadership based on in-depth research with hundreds of executives around the world Confronted by disruptive change and economic turbulence, many of today''s leaders find themselves ill-equipped to manage the hazards they now face. They must contend with chronic uncertainty, cynical employees, and personal burnout. Most are poorly served by the prevailing paradigm that obsessively focuses on what we do to produce short-term results while sabotaging who we are as healthy human beings. Few have seen alternatives, until now. Grounded proposes a new approach that''s designed for actual humans who must grapple with these forces. This new paradigm speaks to our better selves. Based on the author''s Healthy Leader model, it focuses on the six personal dimensions that fueland refuelthe world''s top leaders: physical, emotional, intellectual, social, vocational, and spiritual health. The book argues that leaders at every level cTrade ReviewAdvisor and organizational psychologist Rosen (CEO & founder, Healthy Companies Intl.; The Healthy Company: Eight Strategies To Develop People, Productivity, and Profits) outlines a holistic approach to leadership based on his in-depth research of several international companies (e.g., Polo Ralph Lauren, Alcoa, PBS). The book's main message is that a leader must cultivate a healthy internal balance of six aspects: physical, emotional, intellectual, social, vocational, and spiritual. Rosen identifies these qualities as the roots of leadership and suggests that the leader possessing them can more easily withstand chaos. The core of the text discusses methods for developing sound foundations. The healthier the leader is, the stronger the organization will be as a whole. The book's final section expands on how developing these characteristics will influence a well-balanced person and contribute to a flourishing company. VERDICT Rosen draws from interviews and case studies to present a simple message to leaders: focus on improving yourself before you try to fix your company. While the conceit of the title is compelling, the concepts put forth may appear as unreachable ideals. This volume pulls together dissimilar leadership models and will appeal to business readers bored of training manuals. Recommended. —John Rodzvilla, Emerson Coll., Boston (Library Journal, October 2013)Table of ContentsPart I A Crisis on the Horizon 1 The Winds of Change 2 2 Are You Bending, Breaking, or Staying Rooted? 12 3 Who You Are Drives What You Do 24 Part II The Roots of Healthy Leadership Physical Health 38 4 Body-Mind Awareness 40 5 Energy Management 48 6 Peak-Performance Lifestyle 57 Emotional Health 65 7 Self-Awareness 67 8 Positive Emotions 76 9 Resilience 91 Intellectual Health 101 10 Deep Curiosity 103 11 Adaptive Mindset 114 12 Paradoxical Thinking 128 Social Health 138 13 Authenticity 140 14 Mutually Rewarding Relationships 151 15 Nourishing Teams and Communities 163 Vocational Health 176 16 Meaningful Calling 179 17 Personal Mastery 189 18 Drive to Succeed 200 Spiritual Health 215 19 Higher Purpose 217 20 Global Connectedness 225 21 Generosity of Spirit 235 22 On Becoming a Healthy Leader 248 Part III Putting Leadership into Action How Healthy Leaders Build Healthy Organizations 262 23 Tapping into a Higher Purpose 265 24 Forging a Shared Direction 272 25 Unleashing Human Potential 280 26 Fostering Productive Relationships 287 27 Seizing New Opportunities 294 28 Driving High Performance 301 Grounded: A Change in Consciousness 311 Notes 314 Acknowledgments 330 About the Author 332 Index 334 About Healthy Companies 348

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Book SynopsisLearn to design professional and effective social media profiles! Whether you're trying to attract a new employer or get new fans to notice your brand, your social media profiles need to distinguish you from the masses.Table of ContentsIntroduction 1 Part I: Getting Started with Social Media Design 5 Chapter 1: Creating a Consistent Design for All Your Social Sites 7 Chapter 2: Checking Out Design Tools 23 Chapter 3: Advanced Design Concepts 51 Part II: Creating Designs on the Top Social Sites 77 Chapter 4: Fashioning a Fantastic Facebook Profile 79 Chapter 5: Polishing Your Look on a Facebook Page 107 Chapter 6: Tweaking Your Twitter Profile 123 Chapter 7: Channeling Your Look on YouTube 151 Part III: Extending Your Social Reach 175 Chapter 8: Upscaling Your LinkedIn Profile 177 Chapter 9: Generating a Google+ Profile 193 Chapter 10: Setting Up Pinterest Boards 211 Chapter 11: Creating a Flickr Presence 229 Part IV: Integrating Your Social Networks 251 Chapter 12: Compiling a Tumblr Page 253 Chapter 13: Aggregating Profiles with a RebelMouse Page 269 Part V: The Part of Tens 295 Chapter 14: Ten Social Media Management Tools 297 Chapter 15: Ten Social Media Analytics Tools 305 Chapter 16: Ten Ways to Build Social Media Engagement 313 Index 324

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Book SynopsisHow Your Business Can Use the Science That Helped Win the White House The average conversion ratethe rate at which visitors convert into customersacross the web is only 2%. That means it''s likely that 98% of visitors to your website won''t end up converting into customers. What''s the solution? A/B testing. A/B testing is the simple idea of showing several different versions of a web page to live traffic, and then measuring the effect each version has on visitors. Using A/B testing, companies can improve the effectiveness of their marketing and user experience and, in doing so, can sometimes double or triple their conversion rates. Testing has been fundamental in driving the success of Google, Amazon, Netflix, and other top tech companies. Even Barack Obama and Mitt Romney had dedicated teams A/B testing their campaign websites during the 2012 Presidential race. In the past, marketing teams were unable to unleash the power of A/B testing because iTable of ContentsChapter 1 How A/B Testing Helped Win the White House—Twice 1 PART I LESSONS LEARNED FROM 200,000 A/B TESTS (AND COUNTING) 13 Chapter 2 What to Test 17 Chapter 3 Seek the Global Maximum 33 Chapter 4 Less Is More: Reduce Choices 47 Chapter 5 Words Matter: Focus on Your Call to Action 59 Chapter 6 Fail Fast and Learn 71 PART II IMPLEMENTING A/B TESTING: PLAY-BY-PLAY GUIDE 83 Chapter 7 Choose the Solution That's Right for Your Organization 87 Chapter 8 The Cure for the HiPPO Syndrome 99 Chapter 9 The A/B Testing Dream Team 109 Chapter 10 Iterate, Iterate, Iterate 119 PART III ADVANCED TOPICS IN A/B TESTING 131 Chapter 11 How A/B Tests Can Go Awry 135 Chapter 12 Beyond the Page: Non-Website A/B Testing 143 Chapter 13 Personalize, Personalize, Personalize 155 Conclusion 165 Appendix 1: 60 Things to A/B Test 167 Appendix 2: Metrics and the Statistics behind A/B Testing 179 Acknowledgments 195 Index 197

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Book SynopsisLearn how to make money wholesaling real estate without having to swing a hammer or deal with tenants.Wholesaling is one of the best ways to get started making money in the world of real estate investing. Think of it as the day trading of real estate except it is simpler and has less risk if you learn how the process works. In fact when you learn how to do it the right way, you can minimize your risk substantially. The Real Estate Wholesaling Bible teaches what you need to know to profit from real estate wholesaling without needing a lot of capital or previous experience. This rapidly expanding business is relatively simple, profitable, and perfect for today''s real estate market. Plus it''s an ideal system for making money even in the toughest real estate markets. All you will need to get started is a computer, an Internet connection, this audiobook, some passion, and a lot of curiosity.Teaches the mechanics of how to wholesale real estate, including exactlyTable of ContentsIntroduction 1 The Shrinking Middle Class in America 1 How I Got Started Investing in Real Estate 3 Why We Decided to Start Wholesaling 4 Set Skepticism Aside—It Will Hold You Back 5 Is This Book for You? 6 The Catalyst to a Better Life 7 1 Wholesaling Overview: What’s in It for You? 9 The Benefits of Learning How to Wholesale Real Estate 9 Conclusion 13 2 Getting to Know Your Local Real Estate Market 15 The Importance of Gaining Intimate Local Market Knowledge 15 Step 1: Gain an Understanding of Local Market Metrics 16 Step 2: Get to Know Price Points of Properties by Neighborhood 17 Step 3: Understand Zoning Laws within the Market 18 Step 4: Study Your Competition 19 Step 5: Identify Key Real Estate Professionals in the Market 19 Set Your Focus 20 Conclusion 20 3 Establishing Your Marketing Presence 21 Foundational Marketing Materials 21 Business Cards 22 Seller Credibility Packet 22 Buyer Credibility Packet 23 Private Money Credibility Packet 23 Core Website 24 Facebook Page for Your Business 25 Easy-to-Remember Phone Number 25 Memorable Business Name 26 Logo and Business Color Schemes 26 Conclusion 26 4 Understanding the Pre-Foreclosure Process 27 Definition of Foreclosure and How to Learn Your State’s Process 27 Types of Foreclosure 28 Buying Properties from People in Foreclosure 32 Conclusion 33 5 Finding Pre-Foreclosure Properties 37 Finding Recent Pre-foreclosure Property Filings 37 Conclusion 40 6 Finding Wholesale Deals Utilizing Direct Mail Campaigns 41 Step 1: Find the Best List 42 Step 2: Decide How Many Times You Will Mail the Prospect 44 Step 3: Create a Spreadsheet to Track Your Mailings 44 Step 4: Determine What Types of Direct Mail Pieces You Will Use 45 Step 5: Craft a Compelling Message 46 Step 6: Choose Postage 48 Step 7: Set Up Your Inbound System 49 Step 8: Fulfill Your Campaigns 49 Step 9: Note Response Rates 50 Conclusion 50 7 Finding Deals on the Multiple Listing Service 53 The MLS Offer System 53 Outsource Steps within the System 56 Conclusion 57 8 Finding Deals Utilizing Craigslist 59 Searching for Properties under the “Real Estate for Sale” Section 59 Searching for Properties by Keyword 60 Contacting Landlords Who Are Renting Properties 60 Contacting People Having Estate Sales 61 Creating Advertisements that Get People to Contact You 61 Creating a Compelling Ad Title/Headline 61 Using Symbols to Make Your Title/Headline Stand Out 62 What the Body of Your Advertisement Should Communicate 62 Conclusion 64 9 Other Killer Ways to Find Profitable Real Estate Deals 65 Purchasing Internet Leads 65 Questions to Ask about Purchasing Internet Leads 66 Facebook 67 Facebook Ads 67 Other Real Estate Professionals and Investors 68 Door Hangers 69 Bus Bench Advertising 69 Banners 69 Vehicle Wraps 70 Car Magnets 70 Billboards 71 Television Advertising 72 Conclusion 72 10 Overview of How to Value Real Estate 73 The Cost Approach 73 The Income Approach 74 The Sales Comparison Approach 74 A Word of Caution 75 Always Determine the Highest and Best Use of the Property 75 Your Goal as a Wholesaler When Making Offers 76 Conclusion 76 11 Deal Evaluation System Stage 1: Gathering Information 77 Vital Information to Gather in Stage 1 78 Recommended Tools to Gather and Track Information 82 Conclusion 84 12 Deal Evaluation System Stage 2: The Desktop Evaluation 85 Step 1: Confirm the Property Details by Reviewing the Property Card 85 Step 2: Pull the Listing Sheet If the Property Is Listed with an Agent 86 Step 3: Understand What You Are Trying to Determine with the Sales Comparison Approach 87 Step 4: Find the Best Comparables Using the Multiple Listing Service 87 Step 5: Look for Off-Market Comparables 89 Step 6: Analyze the Sold Comparables to Determine Whether the Property Is Worth Visiting 90 Step 7: Classify Your Leads 90 Step 8: Prepare Your Comparable Package 91 Step 9: Prepare Your Buying Appointment Package 92 Conclusion 93 13 Deal Evaluation System Stage 3: The Property Visit 95 Filling Out the Comparable Sales Adjustment Grid 96 Performing Drive-by Inspections of the Subject Property and Comparables 96 Examining Comparables that Are Active and on Deposit 98 Making Adjustments 99 Calculating Adjustments 103 Conclusion 103 14 Estimating Repairs on Properties 105 Repair Cost Is a Critical Number You Need to Make the Right Offer 106 Our System to Estimate Repairs 106 Exterior Repairs 107 Interior Repairs 111 Mechanicals 116 Other 117 Things That Can Greatly Enhance the Value of a Property 119 Conclusion 122 15 Negotiating and Making Offers to Sellers 123 Negotiate with Confidence 124 Step 1: Uncover the Seller’s True Needs and Desires 124 Step 2: Research the Seller or Agent You’re Negotiating With 125 Step 3: Know What You Are Offering before Meeting with the Seller 126 Step 4: Walk through the Property 126 Step 5: Build Rapport and Dive Deeper into the Seller’s Motivating Factors 127 Step 6: Explain How You Can Help the Seller 129 Step 7: Frame Your Offer 130 Step 8: Handle Objections Effectively 130 Step 9: Sign the Purchase and Sale Agreement 132 Conclusion 132 16 Understanding Purchase and Sale Agreements 133 Parties Involved 133 Description of Real Estate 134 Personal Property Included in the Sale Price 134 Purchase Price and Financing 135 Where Deposits Are Held 135 Financing Contingency 135 Condition of Premises 136 Inspection Contingencies 136 Statement Regarding Lead-Based Paint 136 Occupancy, Possession, and Closing Date 136 Deed Type 137 Marketable Title 137 Adjustments 137 Buyer’s Default Clause 137 Seller’s Default Clause 137 Risk of Loss and Damage 137 Addendums 138 Broker/Agent Fees 138 Time to Accept 138 Conclusion 138 17 How to Get the Money for Your Wholesale Deals 139 Conclusion 140 18 Working with Private Lenders 141 What Exactly Is “Private Money”? 142 How Is the Lender Protected? 142 Turning People into Private Money Lenders 143 Finding Existing Private Money Lenders 143 Can You Openly Advertise for Private Money Lenders? 144 Meeting with the Lender for the First Time 144 Conclusion 145 19 Working with Transactional Lenders and Hard-Money Lenders 147 What Is Transactional Funding? 148 Hard-Money Lending 149 When You Will Use a Hard-Money Lender in Wholesaling 149 Know the Terms 150 Qualifying for a Hard-Money Loan 150 Locating Hard-Money and Transactional Lenders 151 Conclusion 152 20 Building a Trophy Database of Buyers 153 How You Can Leverage a Database 154 You Must Have Software to Build a Trophy Database 155 Conclusion 155 21 Networking to Find Buyers 159 Strategic Networking Opportunities 159 Networking with Other Real Estate Professionals 162 How to Build Relationships and Stand Out from the Crowd 165 Conclusion 166 22 Direct Response Marketing Strategies to Find Buyers 167 Craigslist, Backpage, and Other Online-Classified-Ad Websites 168 Facebook Real Estate Groups 169 Company Website 169 Lead-Generation Pages (Squeeze Pages) 170 Penny Saver Newspapers 170 Reaching Out to Your Competition 170 Cash Buyers 171 Conclusion 172 23 Marketing Your Wholesale Deal 175 Make Sure Your Trophy Database Is Organized 175 Assemble the Critical Information into a Wholesale Deal Marketing Package 176 Call Your Most Serious Buyers First 176 E-mail Blasts 177 Text Blasting 177 Voice Broadcasting 178 What If You Have a Deal to Sell but Don’t Have a Buyers’ List? 178 Conclusion 179 24 Classifying, Prescreening, and Communicating with Buyers 181 Classify Buyers within Your Trophy Database 181 The Importance of Prescreening Buyers 182 What to Do When Buyers Contact You 183 What You Need to Know about a Buyer 183 Communicating Properly and Training Your Wholesale Buyers 184 Conclusion 185 25 Working and Negotiating with Buyers 187 Know the Comparable Sales in the Area 187 Have an Accurate Repair Cost 188 Create a Sense of Urgency 189 Common Negotiating Techniques Buyers Use 189 What if the Buyer Thinks You’re Making Too Much? 190 Confirm Funding 190 Case Study 191 Conclusion 192 26 How You Profit: Selling a Contract 193 What Does It Mean to “Sell a Contract”? 193 Completing the Assignment of Real Estate Purchase and Sale Agreement 194 How Do You Get Paid? 195 Coordinating the Closing 195 Common Questions 196 Which Is the Better Exit Strategy: Selling a Contract or Double Closing? 196 Common Misconceptions about Wholesaling 197 Conclusion 197 27 How You Profit: Double Closing 201 What Is a Double Closing? 201 Signing the First Purchase and Sale Agreement on the A-B Transaction 202 Signing the Second Purchase and Sale Agreement on the B-C Transaction 203 Know How the Buyer in the B-C Transaction Is Planning on Funding the Deal before You Sign a Second Purchase and Sale Agreement 204 What Else to Look for from Your C Buyer 205 Don’t Pass Funding Through 206 Always Have Legal Counsel 206 Conclusion 207 28 The Real Estate Closing Process 211 Who Handles the Escrow and Closing? 211 What Is Required to Open Escrow? 212 Who Selects the Escrow Company? 213 Are You Opening One Escrow or Two? 213 What Happens during Escrow? 213 How Do You Prepare for Closing? 214 What Can Cause Delays during the Closing Process? 215 What to Check the Day before Closing 216 What Takes Place at the Closing? 217 How to Ensure There Are No Snags the Day of Closing 217 Hiring Someone to Help You Process Your Wholesale Deals 217 Conclusion 217 29 Building Your Local Team 219 Real Estate Agents 220 Locating the Top Agents in Your Market 221 Hard-Money Lenders 222 Mortgage Brokers 222 Insurance Agents 222 Title Agent/Real Estate Attorney 223 Contractors 223 Conclusion 224 30 Building Your Business Advisory Team 225 Real Estate Coaches 227 Marketing Mentors 227 Negotiation and Sales Mentors 227 Business Management Mentors 228 Legal Mentors 229 Tax Mentors 229 Mastermind Group 229 Conclusion 230 31 The Path of Smart Growth 231 Preparing for Growth 231 Managing Your Time 232 Developing Systems 232 Growing at a Sustainable Pace 233 Integrating Technology into Your Business Management Systems 233 Hiring Employees and Scaling Your Business 234 Constantly Improving Your Leadership Skills 235 Index 237

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Book SynopsisHow can you argue with the core principles of Lean, that you focus on what provides value to your customer and eliminate work that is not necessary (muda)? Internal auditors need to understand not only who their primary customers are, but what is valuable to them - which in most cases is assurance that the risks that matter to the achievement of objectives are properly managed. We need to communicate what they need to know and not what we want to say. This incessant focus on the customer and the efficient production of a valued product should extend to every internal audit team. How else can we ensure that we optimize the use of our limited resources to address the dynamic business and risk environment within which our organizations operate? Norman Marks, GRC Thought Leader Using lean techniques to enhance value add and reduce waste in internal auditing Lean Auditing is a practical guide to maximising value and efficiency in internalTable of ContentsForeword ix Introduction xi Part 1 Lean And Lean Auditing In Overview 1 1 Lean Auditing at AstraZeneca 3 2 A Brief History of Lean, Notable Principles and the Approach Taken by this Book 5 3 Key Lean Tools & Techniques 11 4 The Development of Lean Auditing and Its Benefits 19 5 The Wider Benefits of a Lean Audit Approach – and How to Use This Book 23 Part 2 Looking At Internal Audit Planning And Assignment Delivery 31 6 Who Are the Customers of Internal Audit? 33 7 What Really Adds Value – And What Doesn’t 45 8 The Importance of Role Clarity in Assurance and the Insights Lean Can Offer 59 9 The Audit Plan: Taking a Value Approach 77 10 Factoring in Risk Assurance in the Audit Plan 95 11 Considering the Allocation of Resources to Optimize Value Add 107 12 Assignments – Types, Scheduling and Resourcing 121 13 Using Assignment Scoping and Planning to Drive Added Value 133 14 Assignment Delivery – Managing What Really Goes On 149 15 Using Communication and Quality Standards to Maximize the Added Value from Assignments 175 16 Assignment Follow-Up and Follow On 205 Part 3 Looking At Key Underpinning Capabilities, Processes And Ways Of Working 213 17 Measuring Performance and Driving Improvements in Audit Ways of Working 215 18 Using Lean Audit Principles to Underpin Cultural Change in the Wider Organization 227 19 Leading the Audit Function 241 20 The Audit Function: Selection, Training & Development and Ways of Working 257 Part 4 FINAL REFLECTIONS 279 21 Further Thoughts about Where and How to Start the Journey Towards Lean Progressive Auditing 281 22 A Brief Look into the Future 285 Other Recommended Reading 289 Appendix – Illustrative Kano Analysis Regarding Internal Audit 291 Closing Dedication & Thanks 295 Index 297

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Book SynopsisAttract, recruit, and retain the very best with a strategic employer brand From one of the world''s leading pioneers in the employer brand discipline and author of the first book on the subject The Employer Brand, comes the long-awaited practical follow-up Employer Brand Management. Talented, motivated employees are a company''s best assets, and the techniques in this book help attract, recruit, and retain the very best. A successful employer brand reaches beyond the boardroom to establish confidence, loyalty, and enthusiasm all the way down the ladder. Employer Brand Management gives readers a personal grasp of a new approach to people management. It draws on significant advances in practices among leading companies to provide a handbook for employer brand development and implementation. With a wide range of case studies and examples, you''ll be taken step-by-step through the employer brand development process. You will find information on the latest deTrade ReviewEmployer Brand Management is a great read for any business looking to attract (and more importantly keep) the cream of the employment crop. (Entrepreneur Middle East, January 2015) "Mr Mosley's book is thought-provoking, insightful, enjoyable and quirky...a must-read for business leaders" (Financial Adviser, January 2015) If, like me, you re exploring the subject of brand management with an element of scepticism, you ll finish the book with a greater sense of respect and seriousness for the subject. (B2B Marketing, January 2015) Every chapter is loaded with understanding, know-how and evidence. It has been produced with a level of social scientific rigour that many texts either lack or simply ignore. (Employer Brand News, January 2015)Table of ContentsPreface by Simon Barrow ix 1 Introduction 1 2 Business Case 11 3 Brand Ideology 23 4 Brand Hierarchy and Adaptation 37 5 Strategy and Capability 47 6 The Perfect Employee 63 7 Diversity and Segmentation 73 8 Reputation and Attraction 81 9 Engagement and Retention 97 10 Employer Brand Positioning and Differentiation 109 11 EVP Development 123 12 Creative Development 143 13 Translation, Validation and Adaptation 157 14 Media Channels and Behaviours 167 15 Content Marketing 187 16 Communication and Content Planning 201 17 Internal Marketing and Engagement 213 18 Managing the Brand Experience 229 19 Candidate Management and On-boarding 243 20 Employer Brand Metrics 251 21 The Next 10 Years 271 Appendix 273 References 281 Acknowledgements 293 About the Author 297 Index 299

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Book SynopsisLearn to get what you want without burning bridges In this revised and updated edition of the renowned classic The Power of Nice, negotiations expert, sports agent, New York Times bestselling author, attorney, business leader and educator, Ron Shapiro, shares the key principles of effective negotiation through a combination of a time-tested process, anecdotes, and exercises. Drawing on his unparalleled experiences from the worlds of sports, law, business and politics, as well as dealing with life issues common to us all, Shapiro takes you through the steps of his systematic approach: The Three Ps, Prepare-Probe-Propose. Learn how to use the process to empower you in negotiations. Regardless of your level of experience or the extent of your confidence, you will get what you want while building stronger relationships for the future. This updated edition contains: Significant new material including an expanded view of its applicability to a broaTable of ContentsForeword to the Revised Edition by Ambassador Charlene Barshefsky xi Foreword to the First Edition by Cal Ripken, Jr. xiv Acknowledgments xvi Introduction: Why Change What Works? 2 1 Negotiation 5 “I’ll Burn That Bridge When I Come to It” 5 Your First Deal 7 What Negotiation Isn’t 11 Filling the Negotiator’s Toolbox 18 What Negotiation Is 19 What Negotiation Can Be 23 Refresher 26 2 I Win–You Lose Negotiation—An Exercise in Flawed Logic 29 Enemies and Entrenched Positions 29 Hit and Run 32 I’m Not One of Them, Am I? 35 At Least One Dissatisfied Party 43 Refresher 45 3 WIN–win Negotiation 47 Myth and Reality 47 Achieving WIN–win 49 Good Deals Echo, They Lead to More Deals 51 WIN–win Is Not Wimp–Wimp 52 Roadblocks, Minefields, and Wisdom 55 Putting It Together 57 Refresher 64 4 The Three Ps—A Systematic Approach 67 Prepare, Probe, and Propose 70 Refresher 79 5 Prepare… or Else 81 Preparation: The Aerobics of Negotiation 81 How Prepared Are You for Your Negotiations? 82 The Numbers and Letters Game 83 The Numbers and Letters Game Continued… 84 How to Prepare (and How Not To) 87 The Preparation Checklist 89 A Case Study: The Sur-Real Sales Challenge 97 Confidence Is the Secret Weapon (But the Real Secret Is That Preparation Is the Key to Confidence) 104 Sources of Information 105 Refresher 110 6 Probe, Probe, Probe 113 The Other Side Is Trying to Tell You How to Make the Deal 113 W.H.A.T.? The Probing Technique 120 The Don’ts—How Not to Probe 126 Listening 128 The Zoologist 133 Learning to Listen 135 Refresher 138 7 Propose–But Not Too Fast—Getting the Other Side to Go First 141 Role Playing 141 Proposing for Real 146 The Three Rules Behind Propose 149 Making Counterproposals 153 Refresher 158 8 Difficult Negotiators 161 … And the Award for Most Difficult Negotiator Goes to … 162 Dealing with the Difficult Negotiator (without Becoming One) 166 Emotional Tactics—Nonemotional Responses 170 Challenging Personalities 173 Refresher 177 9 Negotiating from Weakness 179 Perceived Weakness versus Real Weakness 179 Expand the Goals 181 Locate Allies 182 Never Let Them See You Sweat 185 Brainstorming 187 Refresher 192 10 Unlocking Deadlocks 195 If Nothing Works, Change Something 195 Find Reasons to Agree 200 Get Creative 200 Objective Mechanisms 205 Sometimes No Deal Is the Best Deal 209 If Deal Fever Persists, Keep Saying “No” 209 Refresher 216 11 Building Relationships 219 Today versus Tomorrow: How Long Is the Long Run? 219 A Relationship Tool: Bonding 221 The Meet-and-Bond Style 222 Rebonding 225 No Faux Bonding 227 Practice Makes Bonding 228 The Value of Relationships 231 Refresher 234 12 Putting It All Together 237 The Major League Baseball Owners versus the Major League Umpires (and the Major League Umpires versus Themselves) 237 Refresher 244 Epilogue: Nelson Mandela—When the Power of Nice Changed a Nation 247 Reinforcement Tools Link 251 Post-Negotiation Assessment Questionnaire 253 Negotiator’s Toolbox 255 Index 257

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Book SynopsisClear, actionable guidance toward managing a major leadership change Transitions at the Top is an insightful, informative guide to navigating a change in leadership. A smooth transition is critical to both the health of the organization and the success of the new leader, but good planning and strong strategy can help organizations come out fresher and more driven on the other side. This book provides the specific principles, guidelines, and actions that boards, C-suite executives, and HR leaders need to guarantee a successful CEO transition. Continuity is key as one leader passes the mantle to a successor, and this book spans the steps and events that take place from when the candidate accepts the offer, all the way through the point where a critical mass of followers have accepted him or her as the established leader. Coverage includes guidance on who should be engaged in the process, as well as role-specific advice for each member of the transition management team.<Table of ContentsPreface xiii Acknowledgements xix Introduction 1 The Transition Challenge 3 The Roots of Failure 7 Complexity 7 Thinking Errors 8 Execution Errors 9 Roles for Success 11 The Board’s Role 11 The CEO’s Role 13 The CHRO’s Role 15 The Senior Managers’ Role 17 1 Complexity and Critical Crossroads 21 Complexity 25 Individual Adjustments 25 CEO 25 Board 27 CHRO 29 Senior Managers 32 Systemic Adjustments 34 Strategic 34 Operational 36 Political 39 Cultural 41 Summary 45 2 Three DestructiveMyths 47 Myths Plaguing Transitions at the Top 56 Myth 1: People Join Companies All the Time…It’s No Big Deal 58 Myth 2: Our Job Is Done When the OneWeWant Says “Yes” 62 Myth 3:We Know What He Can Do 65 How TransitionMyths Bar Productive Thinking 71 Lack of Empathy 71 Lack of Learning 73 Lack of Questioning 74 Leaving Tough Questions Unanswered 76 Summary 79 3 Errors of Execution 81 Relationship between Incumbent and Successor 85 Preparing for Only One Transition 90 The Leader Who Departs 90 Derivative Defections 93 Mismanaging the Transition Process 96 Not Organizing and Interpreting the Right Information 96 HowThings Really Get Done 97 Culture and Power Structure 98 Power and Influence 104 Not PreparingMajor Players for the Right Roles 106 Mishandling the Onboarding of the New Leader 109 Summary 114 4 The Board’s Role 117 Directors asMajor Players 121 Oversight for the Transition 127 Managing Relationships 134 Judging Performance 143 Expectations 146 Cultural and Political Attention 148 Summary 150 5 The CEO’s Role 153 Controlling the Steps and Pace 157 Role 158 The Search and the Transition 162 Ensuring Other Players Do What TheyMust 166 Self-Management and Self-Awareness 171 Summary 177 6 The CHRO’s Role 179 Great Senior Staffing Support 185 Help for the New Leader 192 What the New LeaderMust Do 192 Learning 193 Visioning 194 Coalition Building 196 Methods andMechanisms for Relationships 198 Connecting 201 Listening 203 Summary 210 7 The Senior Manager’s Role 215 Shaping Organization Opinion 220 Delivering Support 227 BuildingWinning Relationships 234 Summary 241 8 Summary 245 Index 253

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Book SynopsisEXPERT, DEPENDABLE FOREX COACHINGUPDATED TO KEEP YOU AHEAD IN AN EVOLVING MARKET The Forex Trading Courseis the systematic guide aspiring traders need to enter the market with the confidence and skills necessary to generate wealth. Masterfully written so both basic and complex concepts are readily accessible, this all-inclusive training tool outlines a practical course of action to develop strategies integrating fundamental and technical analysis. It also demonstrates how to identify high-probability patterns and trades, adjust your trading plan for different account sizes, use emotional intelligence to improve trading performance, and much more. Thissecond editionis fully revised to address: Changes brought about by quantitative easing and central bank interventionincluding greater spikes and disruptions in the forex and the influence of global growth and inflation on the market Using binary options with forex trades to make accurate predictions oTable of ContentsPreface vii About the Author ix PART 1 What Drives the Forex Market? 1 CHAPTER 1 The Fundamentals of Forex 3 CHAPTER 2 The Role of Inflation, Reflation, and Deflation 17 CHAPTER 3 Exploiting Information about Economic Growth 23 CHAPTER 4 The China Factor 35 CHAPTER 5 The Commodities Connection: Gold, Copper, Commodity Index, Equities, and Forex 43 CHAPTER 6 How Business Confidence and Consumer Sentiment Affect the Market 51 CHAPTER 7 Fundamental Personalities of Currencies 53 CHAPTER 8 The Personality and Performance of the US Dollar 71 CHAPTER 9 Conducting Your Own Fundamental Analysis 77 PART II Timing the Trade with Technical Analysis 85 CHAPTER 10 Mapping Price Action 87 CHAPTER 11 Finding Significant Support and Resistance 97 CHAPTER 12 Volatility in Forex and Its Dimensions 113 CHAPTER 13 Chart Formations and Price Patterns You Should Know 139 CHAPTER 14 Trading Styles and Strategies 149 CHAPTER 15 Stops, Limits, and Tactics for Risk Control 167 PART III Putting It Together 177 CHAPTER 16 Transitioning to Real Trading 179 CHAPTER 17 Strategies and Challenges for Different Account Sizes 183 CHAPTER 18 Paths to Success in Forex Trading 199 CHAPTER 19 Test Your Forex IQ 207 CHAPTER 20 Trading Bitcoin 213 Index 225

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Book SynopsisThis revised and updated fifth edition of Accounting for Managers builds on the international success of the previous editions in explaining how accounting is used by non-financial managers. Emphasizing the interpretation as opposed to the construction of accounting information, Accounting for Managers encourages a critical rather than unthinking acceptance of accounting techniques. Whilst accounting information is immensely valuable for planning, decision making and control, users need to recognize the assumptions behind, and the limitations of, particular accounting techniques. As in the previous editions, Accounting for Managers combines theory with practical examples and contemporary case studies drawn from real business situations across a wide range of manufacturing, retail and service industries. Accounting for Managers is an ideal companion for postgraduate and undergraduate students, as well as non-financial managers in execuTable of ContentsPreface to the Fifth Edition xiii About the Author xvii Acknowledgements xix Part I Context of Accounting 1 1 Introduction to Accounting 3 Accounting, accountability, and the account 3 A short history of accounting 5 Introducing the functions of accounting 7 The role of financial accounting 7 The role of management accounting 8 Recent developments in accounting 10 The relationship between financial accounting and management accounting 12 A critical perspective 14 Conclusion 16 References 16 Questions 17 2 Accounting and its Relationship to Shareholder Value and Corporate Governance 19 Capital and product markets 19 Shareholder value‐based management 21 Shareholder value, strategy, and accounting 23 Company regulation and corporate governance 25 Risk management, internal control, and accounting 28 A critical perspective 29 Conclusion 30 References 30 Questions 31 3 Recording Financial Transactions and the Principles of Accounting 33 Business events, transactions, and the accounting system 33 The double entry: recording transactions 35 Extracting financial information from the accounting system 38 Basic principles of accounting 42 Cost terms and concepts: the limitations of financial accounting 45 Conclusion 47 References 47 Questions 47 4 Management Control, Accounting, and its Rational‐Economic Assumptions 51 Management control systems 51 Planning and control in organizations 54 Non‐financial performance measurement 58 A theoretical framework for accounting 64 Conclusion 65 References 65 Websites 67 Questions 67 5 Interpretive and Critical Perspectives on Accounting and Decision Making 69 Research and theory in management control and accounting 70 Alternative paradigms 73 The interpretive paradigm and the social construction perspective 75 Culture, control, and accounting 77 The radical paradigm and critical accounting 78 Power and accounting 80 Creative accounting, ethics, and accounting 84 Conclusion 90 References 91 Questions 93 Part II The Use of Financial Statements for Decision Making 95 6 Constructing Financial Statements: IFRS and the Framework of Accounting 97 International Financial Reporting Standards (IFRS) 98 Framework for the Preparation and Presentation of Financial Statements 100 True and fair view 103 Reporting profitability: the Income Statement and Statement of Comprehensive Income 104 Reporting financial position: the Balance Sheet or Statement of Financial Position 107 The matching principle and accruals accounting 109 Depreciation 111 Specific IFRS accounting treatments 112 Reporting cash flow: the Statement of Cash Flows 116 Differences between the financial statements 118 A theoretical perspective on financial statements 120 A critical perspective on financial statements and accounting standards 121 Conclusion 122 Reference 122 Websites 122 Appendix to Chapter 6: List of IFRS and FRS 123 Questions 125 7 Interpreting Financial Statements 129 Annual Reports 129 The context of financial statements 131 Ratio analysis 132 Profitability 133 Liquidity 135 Gearing 135 Activity/efficiency 136 Working capital 137 Managing receivables 138 Managing inventory 138 Managing payables 139 Managing working capital 139 Shareholder return 140 The relationship between financial ratios 141 Interpreting financial statements using ratios 143 Using the Statement of Cash Flows 145 Limitations of ratio analysis 152 A wider view on corporate reporting 156 Intellectual capital 157 Institutional theory 158 Corporate social and environmental responsibility 158 Applying different perspectives to financial statements 161 Conclusion 162 References 163 Questions 163 8 Accounting for Inventory 171 Introduction to inventory 171 Methods of costing inventory in manufacturing 175 Management accounting statements 180 Conclusion 181 Questions 182 Part III Using Accounting Information for Decision Making, Planning, and Control 185 9 Accounting and Information Systems 187 Introduction to accounting and information systems 187 Methods of data collection 188 Big data 190 Types of information system 190 Business processes 192 Information systems design and controls 194 Conclusion 196 References 196 Questions 196 10 Marketing Decisions 197 Marketing strategy 197 Cost behaviour 199 Cost–volume–profit analysis 201 Alternative approaches to pricing 208 Segmental profitability 212 Customer profitability analysis 216 Conclusion 219 References 219 Questions 220 11 Operating Decisions 223 The operations function 223 Managing operations – manufacturing 225 Managing operations – services 227 Accounting for the cost of spare capacity 228 Capacity utilization and product mix 229 Theory of Constraints 231 Operating decisions: relevant costs 232 Supply chain management, total cost of ownership, and supplier cost analysis 237 The cost of quality 239 Environmental cost management 241 Conclusion 246 References 247 Questions 247 12 Human Resource Decisions 251 Human resources and accounting 251 The cost of labour 252 Relevant cost of labour 255 Conclusion 261 References 262 Questions 262 13 Overhead Allocation Decisions 267 Cost classification 267 The overhead allocation problem 271 Shifts in management accounting thinking 272 Alternative methods of overhead allocation 273 Differences between absorption and activity‐based costing 282 Contingency theory 285 International comparisons 286 Behavioural implications of management accounting 287 Conclusion 290 References 291 Questions 292 14 Strategic Investment Decisions 297 Strategy 297 Capital expenditure evaluation 298 Accounting rate of return 301 Payback 304 Discounted cash flow 304 Comparison of techniques 307 Conclusion 311 References 311 Appendix to Chapter 14: Present value factors 311 Questions 313 15 Performance Evaluation of Business Units 317 Structure of business organizations 317 The decentralized organization and divisional performance measurement 320 Controllability 323 Comparison of methods 326 Transfer pricing 327 Transaction cost economics 329 Conclusion: a critical perspective 330 References 331 Questions 332 16 Budgeting 335 What is budgeting? 335 The budgeting process 336 The profit budget 339 Cash forecasting 345 A behavioural perspective on budgeting 349 A critical perspective: beyond budgeting? 350 Conclusion 354 References 354 Questions 354 17 Budgetary Control 359 What is budgetary control? 359 Variance analysis 361 Flexible budgets and sales variances 362 Flexible budgets and cost variances 363 Interpreting variances 365 Criticism of variance analysis 366 Applying different perspectives to management accounting 368 Conclusion 368 References 369 Questions 369 18 Strategic Management Accounting 371 Trends in management accounting 371 Strategic management accounting 372 Accounting techniques to support strategic management accounting 374 Lean production, lean accounting, and backflush costing 381 Conclusion 384 References 384 Further reading 385 Questions 386 Part IV Supporting Information 387 Readings 389 Reading 1 Cooper and Kaplan (1988). How cost accounting distorts product costs 390 Reading 2 Dent (1991). Accounting and organizational cultures: a field study of the emergence of a new organizational reality 403 Glossary of Accounting Terms 435 Solutions to Questions 449 Index 509

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Book SynopsisPraise for persuasion the art of getting what you want Dave has exposed the secrets of the most powerful persuaders in the world. This book is a step-by-step guide to changing minds and deeply influencing people in person, in print, on the air, or anyplace else you need to persuade. This book makes persuasion so easy and predictable that it may be the most dangerous persuasion book ever written . . . especially if it ends up in the hands of your competition. Mike Litman, CEO, Connect To Success, Inc. and coauthor of Conversations with Millionaires Dave Lakhani tells you everything you''ve just got to know about persuasion in this book. It is written provocatively, yet clearly. And it is sure to open your mind while enriching your bank account. I highly recommend it. Fasten your seatbelt when you read it. It takes you on a thrilling ride! Jay Conrad Levinson, The Father of Guerrilla Marketing and author of the Guerrilla Marketing series of booTable of ContentsForeword by Jeffrey Gitomer ix Preface xiii Acknowledgments xxiii About the Author xxvii 1 Manipulation 1 2 Persuasion 12 3 Persona—The Invisible Persuader 16 4 Transferring Power and Credibility 38 5 Storytelling 46 6 Gurudom 65 7 Desire to Believe 83 8 Familiarity 95 9 Exclusivity and Availability 102 10 Curiosity 112 11 Relevancy 119 12 Permission Granting 125 13 The Quick Persuaders 133 14 The Persuasion Equation 145 15 Persuasive Selling 159 16 Persuasive Advertising 171 17 Persuasive Negotiating 187 18 Persuading the Masses Electronically 196 19 Mastering Persuasion—The Art of Getting What You Want 205 Persuasion Resources 213 Recommended Readings 217 Index 219

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Book SynopsisA real-world framework for driving capital project success Capital Projectsprovides an empirically-based framework for capital project strategy and implementation, based on the histories of over 20,000 capital projects ranging from $50,000 to $40 billion. Derived from the detailed, carefully normalized database at preeminent project consultancy IPA, this solid framework is applicable to all types of capital investment projects large and small, in any sector, including technology, life sciences, petroleum, consumer products, and more. Although grounded in empirical research and rigorous data analysis, this book is not an academic discussion or a conceptual dissertation; it''s a practical, actionable, on-the-ground guide to making your project succeed. Clear discussion tackles the challenges that cause capital projects to fail or underperform, and lays out exactly what it takes to successfully manage a project using real-world methods that apply at any level. BusiTable of ContentsAcknowledgments ix 1 Falling Short of Expectations: How Executives Struggle to Deliver the Value from Their Capital Projects 1 Background and Basis for the Book 5 Capital Projects Create Value 6 Most Projects Create Less Value Than Expected 7 Results Apply to All Types of Projects 7 Sources of Value Erosion Are Not Limited to Cost and Schedule Overruns 8 How to Deliver the Value Promised 10 2 Why the Stage-Gate Process Is the Best Tool Executives Can Use to Get the Most Value from Their Capital Projects 15 A Necessary Process 19 How Does the Process Work? 20 What Is the Role of Executives in the Process? 25 Stage-Gates and Executive Control 29 3 The Project Frame: Understand the Opportunity before Starting a Project 31 Typical Contents of a Project Frame 34 Unlock Value by Finding a Better Option 35 How to Develop a Project Frame 37 Use the Frame for Executive Alignment and Endorsement 45 4 The Critical Project Sponsor Role 51 Who Is the Project Sponsor? 56 Overview of Project Sponsor Role 58 Assign a Project Sponsor as the Initial Business Case Is Developed 59 Requirements for a Strong Project Sponsor 59 Choosing the Right Project Sponsor 69 5 The Single Most Important Thing an Executive Can Do to Make Any Capital Project Succeed: Define Clear Objectives 75 Business Objectives versus Project Objectives 79 Developing Clear Objectives 79 Communicating the Objectives 84 Prioritizing the Objectives 87 6 The Executive’s Role in Building and Supporting High-Performing Project Teams 91 Executive Leaders Lead 94 Invest in a Strong Owner Project Team 96 Why You Need a Functionally Integrated Team 97 Help the Project Manager Get the Resources for a Functionally Integrated Team 99 Do Not Outsource the Owner Team Role 100 More Experienced Project Teams Do Better Projects 102 Strategies for Coping with Staffing Shortages 102 Executives Working Together to Support the Project 104 7 Project Definition: The Fundamental Capital Project Concept Every Executive Must Understand 107 Strong Project Definition Preserves Value and Produces Better Assets 112 Executives Control the Quality of Project Definition 115 Understand the Cost of Weak Project Definition 116 Be Careful When Trading Fast Schedule for Strong Project Definition 118 Reduce the Number of Schedule-Driven Projects 122 More Project Definition Is Not Necessarily Better 122 8 It’s Going to Cost How Much!?! A Guide to Help Executives Avoid Capital Cost Surprises 125 Key Concepts to Understand about Capital Cost Estimate Accuracy 128 Factor the Cost Estimate Range into Decision Making 129 Improve Project Definition to Narrow the Cost Estimate Range 136 Follow These Rules to Get Contingency Right 140 9 Using a Project Steering Committee to Improve Executive Decision Making 147 How to Build a Strong Steering Committee 150 Who to Include in the Steering Committee 152 Run the Steering Committee Efficiently 154 Make Decisions at the Right Level 155 Do Not Dilute Project Sponsor Accountability 156 10 Risk Management: A Mechanism to Understand Project Risk and Decide What to Do 159 Risk Management: Identify, Analyze, and Manage Individual Risks 164 Practices for Getting the Most from Risk Management 166 Scrutinize Risks to Decide Whether They Are Worth Taking 167 Understand That the Estimate of the Risk Is Probably Too Low 168 Be Careful with Making Late Changes in Response to Business Risk 169 Strong Risk Management Does Not Substitute for Strong Project Definition 171 11 Approve, Recycle, Cancel, or Hold: Making Good Stage-Gate Decisions 173 Capital Investment Decisions Are Made at the Stage-Gates 176 Three Gates Provide Adequate Control 177 The Business Question Asked and Answered at Each Stage-Gate 179 Use Your Early Stage-Gates Better 180 Four Choices for the Stage-Gate Decision 181 Information Used in an Investment Decision 182 Rules for Strong Gates 183 The Slippery Slope of Granting Exceptions to Stage-Gate Deliverables 189 12 Executive Role, Executive Control: 12 Essential Rules 193 Rule 1: Use the Stage-Gate Process 195 Rule 2: Start by Framing the Project 195 Rule 3: Ensure Project Sponsor Involvement 196 Rule 4: Develop Clear Objectives 196 Rule 5: Invest in Owner Teams and Provide the Support They Need 197 Rule 6: Reach a Strong Level of Project Definition 198 Rule 7: Factor the Accuracy of the Capital Cost Estimate into Decision Making 199 Rule 8: Set Contingency in Accordance with Project Risk 199 Rule 9: Build an Effective Steering Committee 200 Rule 10: Use a Robust Risk Management Process 200 Rule 11: Keep the Stage-Gates Strong 200 Rule 12: Be Coachable 201 Glossary 203 Index 207

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Book SynopsisTurn insight into profit with guru guidance toward successful algorithmic trading A Guide to Creating a Successful Algorithmic Trading Strategy provides the latest strategies from an industry guru to show you how to build your own system from the ground up.Table of ContentsAcknowledgments xi Chapter 1 A Brief Introduction: The Ground Rules 1 My Objective 2 The Ground Rules 3 The Process 3 Basic Trading Systems 6 Chapter 2 The Idea 9 Begin at the Beginning 9 The Idea Must Match Your Trading Personality 11 I Need a Fast Payout 12 Withstanding the Test of Time 13 Chapter 3 Don’t Make It Complex 15 A Word about Noise 17 Integrated Solutions versus Building Blocks 18 More Rules, Fewer Opportunities, Less Success 19 Chapter 4 Why Should I Care about “Robust” If I’m Trading Only Apple? 21 Is It Robust? 22 Another Dimension 25 But Which Parameter Value Do I Trade? 27 Multiple Time Frames 28 Is One Trend Method Better Than Another? 29 Chapter 5 Less is More 33 Volatility Cuts Both Ways 34 Bull Markets Happen When Everyone is in Denial 36 Chapter 6 If You’re a Trend Follower, Don’t Use Profit-Taking or Stops 39 The Dynamics of a Trend Strategy 42 It’s Getting Harder to Find the Trend 42 The Eurodollar Trend 43 Where Do You Place Your Stop? 45 What about Profit-Taking? 46 Entering on a Pullback 47 Which is the Best Trend-Following Method? 48 Chapter 7 Take Your Profit If You’re a Short-Term Trader 51 What’s Bad for the Trend is Good for the Short-Term Trader 53 If You Can’t Use Stops for Trend Following, Can You Use Them for Short-Term Trading? 55 There Are Always Exceptions 56 Chapter 8 Searching for the Perfect System 59 Looking at the Results 61 How Much Data and How Many Trades Are Enough? 62 So, Which Parameter Value Do I Pick? 63 Chapter 9 Equal Opportunity Trading 65 Calculating Position Size 66 Avoid Low-Priced Stocks 66 True Volatility-Adjusting Doesn’t Work for a Portfolio of Stocks 67 Risk in Futures 67 Target Risk 68 Calculate the Rate of Return for the Portfolio 69 Assigning Risk to Your Portfolio 72 Multiple Strategies Are More Important 73 Not So Easy for the Institutions 75 Too Much of a Good Thing Can Be Bad 75 Chapter 10 Testing—The Fork in the Road 79 Let the Computer Solve It for You 81 How Do You Evaluate the Results? 83 What’s Feedback? 84 Hidden Danger 86 Forgotten History 86 Use True Costs 87 Use Dirty Data 89 Back-Adjusted and Split-Adjusted Data 91 The Different Performance Measures 92 Interpreting the Ratio 92 Not Everyone Uses the Information Ratio 93 Number of Trades 94 Expectations 94 Chapter 11 Beating It into Submission 97 Fixing Losing Periods 97 Use the Average Results 99 Squeezing the Life Out of a System 101 Generalizing the Rules 105 Chapter 12 More on Futures 107 Leverage 108 Conversion Factors for Calculating Returns 109 Don’t Forget FX 110 FX Quotes 111 Real Diversification 113 The Life Cycle of a Commodity Market 115 Chapter 13 I Don’t Want No Stinkin’ Risk 117 A Clear Plan 119 Avoid Low-Priced Stocks 120 Volatility Over 100%? 121 Don’t Trade When Volatility is Very High 122 Sidestepping Price Shocks 122 Portfolio Drawdown 123 Business Risk 124 Gearing Back Up 125 Chapter 14 Picking the Best Stocks (and Futures Markets) for Your Portfolio 127 Asking Too Much 127 The Practical Solution 128 Ranking Success 130 Rotation 132 Chapter 15 Matching the Strategy to the Market 133 Noise for Stocks 134 Noise for ETFs 136 Noise for Futures 136 Chapter 16 Constructing a Trend Strategy 139 The Trend 140 Buying and Selling Rules 141 First Tests 141 Costs 143 Expectations 143 Satisfying the First Milestone 144 Profit-Taking 146 Volatility Filter 148 Combining Rules 149 Multiple Entries and Exits 150 More Markets, More Robustness 151 Stabilizing the Risk 152 Do It Yourself 153 Chapter 17 Constructing an Intraday Trading Strategy 155 The Time Frame 156 Outline 157 Deciding on the Strategy 158 Choosing a Strategy 158 Directional or Mean Reverting 159 The Basic Rules 160 The Breakout Rule 161 Profit Taking and Extreme Volatility 162 What About the Trend? 163 Chapter 18 Summary 167 Resources 169 System Development Platforms 169 Blogs 170 Periodicals 171 Perry Kaufman Websites 172 Index 173

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Book SynopsisThe essential executive M&A primer, with practical tools and expert insight Mergers and Acquisitions Basics provides complete guidance on the M&A process, with in-depth analysis, expert insight, and practical tools for success. This new second edition has been updated to reflect the current M&A landscape, giving busy executives the ideal resource for navigating each step in the process. Veteran executives relate guidelines, lessons learned, and mistakes to avoid as they explain how M&As work, identify the major players, and describe the roles involved in a successful transaction. Both buyer and seller must consider a broad range of factors, and this essential guide provides checklists, forms, sample reports, and presentations to help you avoid surprises and ensure your organization''s full preparation for the deal. Equity investments, valuation, negotiation, integration, legal aspects, and more are explained in detail to provide a foundational primer for anyone seekingTable of ContentsPreface ix Acknowledgments xi CHAPTER 1 Introduction 1 Notes 8 CHAPTER 2 The Players 10 The Buyer 10 The Seller 17 Investors/Owners 19 Corporate Staff 29 Advisors 36 Regulators 46 Others 49 Notes 51 CHAPTER 3 Decision to Buy or Sell 55 Reasons to Buy 56 Choosing to Sell 70 Notes 84 CHAPTER 4 Buyer’s Preparation for the Deal 85 Developing a Strategy 85 Building a Capability 89 Devising a Process 95 Planning the Message 102 Notes 103 CHAPTER 5 Seller’s Preparation for the Deal 104 Building a Capability 104 Making the Business Most Sellable; Cleaning It Up 107 Setting Expectations with Constituents 130 Preparing the Business for Sale 134 Notes 145 CHAPTER 6 Deal Process 147 Determining the Universe of Buyers 148 Making the Approach 149 One-on-One Negotiation 151 Formal Auction 155 Informal Auction 159 Bankruptcy Auction 160 Direct versus Proxy 161 Relative Positions of Power 161 International M&A 162 Seller Behavior and Building Trust 167 Notes 173 CHAPTER 7 Due Diligence 174 Building a Team 174 What the Buyer Wants to Know 186 Notes 209 CHAPTER 8 Valuation 211 Standard Valuation Methods 212 Pro Forma: Finding and Splitting the Upside 228 Getting the Valuation and Pro Forma Done 239 Deal Structure and Consideration 255 Notes 259 CHAPTER 9 Integration Planning 261 Dedicating Resources 262 Linking Due Diligence to Integration Planning and Execution 263 Key Integration Issues 264 Notes 275 CHAPTER 10 Financing Issues 276 Cost of Capital 276 Lost Opportunities 285 Financing Contingency: “Bird in the Hand” 286 Notes 287 CHAPTER 11 Closing the Deal and After 288 How Is a Deal Closed? 288 Other Signing and Closing Events 291 Post-Closing Issues 294 Integration and Look Back (the Postmortem) 295 Note 296 APPENDIX A Standard Form Deliverables During a Strategic Transaction Example 297 APPENDIX B B1: Due Diligence Report Table of Contents 298 B2: Due Diligence Report for Project X 299 APPENDIX C Standard Deal Process Checklist Example 301 APPENDIX D Standard Approval Process Example 303 APPENDIX E Approval of a Strategic Transaction: Key Topics in Presentation 304 APPENDIX F Generic Valuation Exercise 306 APPENDIX G Generic Acquisition Term Sheet for Acquisition by Public Buyer of Privately Held Target 307 APPENDIX H Generic Investment Term Sheet for Project “Moon” 313 APPENDIX I Notable Transaction Issues by Country/Territory 315 Index 325

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Book SynopsisEverything you need to know about the most important trend in the history of the world Within most people''s lifetimes, the developments in the biotechnology sector will allow us to live increasingly long and healthy lives, as well as provide us with technological innovations that will transform the way we live. But these innovations offer more than just hope for a better life, but hope for better returns too. Financial returns of incredible magnitude await savvy investors and businesspeople who can see the massive changes on the horizon. This book details these fast-moving trends and innovations and offers extensive advice on how to profit from them in business and investing.Table of ContentsAcknowledgements ix Introduction xi Chapter One Transformational Technologies 1 Futurists and Scientists Look into the Future 1 The Convergence of Technology and Biology 13 Chapter Two The Evolution of Medicine and the Emergence of Biopharma 23 From Atoms to Cells to Living Organisms 24 The History of the Pharmaceutical Industry 36 Chapter Three The Drug Industry – Reinventing the Model 55 Big Pharma, Biopharma 59 Drug Patents 73 The Path to Riches: FDA Approval 79 In Summary 84 Chapter Four Curing Disease – Promising Prospects in the Main Therapeutic Areas 87 Cancer – Step by Step, Being Beaten 89 Infectious Diseases: New Antibiotics, Hepatitis and HIV Drugs Make for a Fast-growing Sector 107 Obesity and its Evil Sisters: Type 2 Diabetes and Kidney Disease 118 The Heart of the Matter – Biggest Killer on the Prowl 128 Fading into the Night – Neurodegeneration, Rheumatology and Multiple Sclerosis 132 Respiratory Disease – New Drugs: A Breath of Fresh Air 143 Rare Diseases and Rare Profits 146 Drugs for Pain and for the Central Nervous System 150 The Best of the Rest – Ophthalmology, Dermatology, Gastrointestinal and Bone Disease 153 Chapter Five Turning Back the Clock – Stem Cells, Genomics, Gene Therapy and Regeneration 157 Stem Cells 166 Gene Therapy and Nano Medicine 170 Organ Growth in and out of the Body 178 Chapter Six Demographic Changes 181 The Working Age Labour Pool in the World is Shrinking 191 Can Immigration Solve the Labour Shortage in the Developed World? 193 The Social Impact of an Ageing Population 195 The United States is the Best Positioned Developed Country 196 Support Ratios Have Been Plummeting 197 China’s Grey Future 198 What Can Governments Do To Avoid Their Country Becoming a Nursing Home? 200 Chapter Seven Bioscience’s Disruptive Influences 205 Insurance and Healthcare 206 Real Estate 210 Politics 211 Geopolitics 211 Retail Goods and Services 212 The Food Industry 213 The Investment Industry 214 The Law 215 Shortage of Young People in Developed Nations 217 Chapter Eight Robotics and Nanotechnology 219 Robotics 219 Surgical Procedures/Surgical Assistance 220 Medical Monitor/Nurse 223 Housemaid/Domestic Assistance 228 Companion/Pet 229 Nanotechnology 232 Chapter Nine Lifestyle Maintenance 235 It’s a Fact: Obesity Shortens Your Life 235 Extending Life Expectancy 237 Common Traits of People who Live the Longest 239 A “Cure” to Ageing 240 Telomeres – Our Biological Clock 244 Chapter Ten Investment in Biopharma – Chasing Those Money Fountains 247 Conservative Portfolio 279 Balanced Portfolio 280 Speculative Portfolio 281 Company Overviews 282 Summary 305 Glossary 315 Appendix – Key Financial Charts of Big Pharma 325 References 327 Bibliography 329 Index 331

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Book SynopsisThis comprehensive reference delivers a toolkit for harvesting market rewards from a wide range of investments. Written by a world-renowned industry expert, the reference discusses how to forecast returns under different parameters.Trade Review"Every investor will find something of value in this book" (Professional Investor, October 2015)Table of ContentsForeword by Clifford Asness xi Acknowledgments xvii Abbreviations and acronyms xix Part I Overview, Historical Returns, and Academic Theories 1 1 Introduction 3 1.1 Historical performance 7 1.2 Financial and behavioral theories: A brief history of ideas 9 1.3 Forward-looking indicators 13 1.4 View-based expected returns 15 1.5 General comments about the book 16 1.6 Notes 20 2 Whetting the appetite: Historical averages and forward-looking returns 23 2.1 Historical performance since 1990 24 2.2 Sample-specific results: Dealing with the pitfalls 27 2.3 Forward-looking return indicators 32 2.4 Notes 35 3 The historical record: The past 20 years in a longer perspective 37 3.1 Stocks 39 3.2 Bonds 43 3.3 Real asset investing and active investing 47 3.4 FX and money markets 50 3.5 Real return histories 52 3.6 Notes 52 4 Road map to terminology 57 4.1 Constant or time-varying expected returns? 57 4.2 Rational or irrational expectations formation? 58 4.3 Return measurement issues 59 4.4 Returns in what currency? 60 4.5 Risk-adjusted returns 61 4.6 Biased returns 63 4.7 Notes 63 5 Rational theories on expected return determination 65 5.1 The old world 66 5.2 The new world 68 5.3 Detour: a brief survey of the efficient markets hypothesis 81 5.4 Notes 83 6 Behavioral finance 87 6.1 Limits to arbitrage 87 6.2 Psychology 89 6.3 Applications 98 6.4 Conclusion 106 6.5 Notes 107 7 Alternative interpretations for return predictability 111 7.1 Risk premia or market inefficiency 111 7.2 Data mining and other “mirage'' explanations 112 7.3 Notes 115 Part II A Dozen Case Studies 117 8 Equity risk premium 119 8.1 Introduction and terminology 119 8.2 Theories and the equity premium puzzle 120 8.3 Historical equity premium 122 8.4 Forward-looking (ex ante objective) long-term expected return measures 128 8.5 Survey-based subjective expectations 141 8.6 Tactical forecasting for market timing 144 8.7 Notes 149 9 Bond risk premium 153 9.1 Introduction, terminology, and theories 153 9.2 Historical average returns 157 9.3 Alternative ex ante measures of the BRP 160 9.4 Yield curve steepness: important predictive relations 161 9.5 Explaining BRP behavior: first targets, then four drivers 164 9.6 Tactical forecasting—duration timing 174 9.7 Notes 177 10 Credit risk premium 179 10.1 Introduction, terminology, and theory 179 10.2 Historical average excess returns 183 10.3 Focus on front-end trading—a pocket of attractive reward to risk 188 10.4 Understanding credit spreads and their drivers 191 10.5 Tactical forecasting of corporate bond outperformance 198 10.6 Assessing other non-government debt 199 10.7 Concluding remarks 204 10.8 Notes 205 11 Alternative asset premia 207 11.1 Introduction to alternatives 207 11.2 Real estate 210 11.3 Commodities 219 11.4 Hedge funds 226 11.5 Private equity funds 241 11.6 Notes 245 12 Value-oriented equity selection 249 12.1 Introduction to dynamic strategies 249 12.2 Equity value: introduction and historical performance 251 12.3 Tweaks including style timing 258 12.4 The reasons value works 261 12.5 Does the value strategy work in equities beyond individual stock selection or in market or sector selection in other asset classes? 265 12.6 Relations between value and other indicators for equity selection 267 12.7 Notes 268 13 Currency carry 271 13.1 Introduction 271 13.2 Historical average returns 272 13.3 Improvements/refinements to the baseline carry strategy 276 13.4 Why do carry strategies work? 282 13.5 Carry here, carry there, carry everywhere 288 13.6 Notes 290 14 Commodity momentum and trend following 293 14.1 Introduction 293 14.2 Performance of simple commodity momentum strategies 294 14.3 Tweaks 298 14.4 Why does momentum—such a naive strategy—work? 299 14.5 Momentum in other asset classes 301 14.6 Notes 305 15 Volatility selling (on equity indices) 307 15.1 Introduction 307 15.2 Historical performance of volatility-trading strategies 311 15.3 Tweaks/Refinements 314 15.4 The reasons volatility selling is profitable 315 15.5 Other assets 319 15.6 Notes 319 16 Growth factor and growth premium 321 16.1 Introduction to underlying factors in Chapters 16–19 321 16.2 Introduction to the growth factor 327 16.3 Theory and evidence on growth 328 16.4 Asset market relations 331 16.5 Time-varying growth premium 338 16.6 Notes 338 17 Inflation factor and inflation premium 341 17.1 Introduction 341 17.2 Inflation process—history, determinants, expectations 345 17.3 Inflation sensitivity of major asset classes and the inflation premium 350 17.4 Time-varying inflation premium 356 17.5 Notes 356 18 Liquidity factor and illiquidity premium 359 18.1 Introduction 359 18.2 Factor history: how does liquidity itself vary over time? 362 18.3 Historical evidence on average liquidity-related premia 365 18.4 Time-varying illiquidity premia 370 18.5 Note 374 19 Tail risks (volatility, correlation, skewness) 375 19.1 Introduction 375 19.2 Factor history 378 19.3 Historical evidence on average asset returns vs. volatility and correlation 380 19.4 Theory and evidence on the skewness premium 389 19.5 Verdict on why high-volatility assets fare so poorly 392 19.6 Time-varying premia for tail risk exposures 395 19.7 Notes 396 Part III Back to Broader Themes 399 20 Endogenous return and risk: Feedback effects on expected returns 401 20.1 Feedback loops on the direction of risky assets 401 20.2 Feedback loops on less directional positions 403 20.3 Agenda for market timers and researchers 405 20.4 Notes 407 21 Forward-looking measures of asset returns 409 21.1 Popular value and carry indicators and their pitfalls 410 21.2 Building blocks of expected returns 413 21.3 Notes 416 22 Interpreting carry or non-zero yield spreads 419 22.1 Introduction 419 22.2 Future excess returns or market expectations? 420 22.3 Empirical horse races for various assets 424 22.4 Conclusions 428 22.5 Notes 429 23 Survey-based subjective expected returns 431 23.1 Notes 435 24 Tactical return forecasting models 437 24.1 Introduction 437 24.2 What type of model? 438 24.3 Which assets/trades? 441 24.4 Which indicator types? 442 24.5 Enhancements and pitfalls 443 24.6 Notes 444 25 Seasonal regularities 445 25.1 Seasonal, cyclical, and secular patterns in asset returns 445 25.2 Monthly seasonals and the January effect 446 25.3 Other seasonals 453 26 Cyclical variation in asset returns 457 26.1 Typical behavior of realized returns and ex ante indicators through the business cycle 458 26.2 Typical behavior of realized returns and ex ante indicators across different economic regimes 461 26.3 Notes 465 27 Secular trends and the next 20 years 467 27.1 Contrasting 1988–2007 with 1968–1987 467 27.2 Reversible and sustainable secular trends 468 27.3 The next 20 years 474 27.4 Notes 478 28 Enhancing returns through managing risks, horizon, skill, and costs 479 28.1 Introduction: how can investors enhance returns? 479 28.2 Risk 482 28.3 Investment horizon 492 28.4 Skill 496 28.5 Costs 499 28.6 Notes 501 29 Takeaways for long-horizon investors 503 29.1 Key takeaways from theory 504 29.2 Empirical return sources 504 29.3 My take on key debates 506 29.4 Know thyself: large long-horizon investors’ natural edges 512 29.5 Institutional practices 513 29.6 Notes 514 Appendices 515 A World wealth 515 A.1 Global total 516 A.2 Asset class detail 516 A.3 Notes 518 B Data sources and data series construction 519 B.1 Asset class and sector returns 519 B.2 Strategy style returns 521 B.3 Factor proxies 522 B.4 Forward-looking yields and spreads 523 B.5 Survey data and expected inflation 523 B.6 Miscellaneous other 524 Bibliography 527 Index 551

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Book SynopsisWritten in an accessible and practical style, Doing More With Less 2nd edition addresses the efficiency drive using models, tools, and ideas more commonly found in the corporate world. This fully updated edition also includes case studies from Audit Scotland, Belfast City Council, FBI, NHS, Ministry of Works (Bahrain), and many more.Trade Review'An intriguing book...Someone should give George Osborne a copy.' - Allister Heath, City A.M "This book is a great piece of work which is right for our times. It is an excellent guide for everyone involved in strategy development and delivery in the new era of financial constraints." -Robert W. Black, First Auditor General For Scotland (2000-2012) "This is an excellent reference for those in the public sector who are responsible for good performance management. As a consumer of public sector services, I will be the ultimate beneficiary of this work." -Dr David P. Norton, Co-Developer of the Balanced Scorecard; Director, Palladium Group "A highly engaging and relevant book! Marr and Creelman are genius at making managing, reporting, and reviewing performance culture-focused, relevant, and fun in these changing times." -Michelle McCusker, Head of Business Performance, NHS NW Collaborative Commercial Agency "This book not only explains what good performance management can do for you, it makes it achievable. At a time when every public sector organization is striving to be as efficient and as effective as possible, the principles within this book make it possible to adapt and to demonstrate value in even the most challenging times." -Patricia Stead, Director, Planning and Performance, Arts Council England "A 'must' for anyone trying to maintain and enhance their performance in very challenging times. This approach helps to clarify thinking, truly identify priorities, and align resources in a way that the whole organization can understand." -Gillian Porter, Head of Performance and Analysis, Durham ConstabularyTable of ContentsIntroduction 1. Both Efficient And Effective, The New Public Sector Performance Agenda 2. Balanced Scorecards, The Journey From Measurement To Strategic Performance Management 3. Using Lean Thinking To Improve Strategic Performance 4. Designing Strategy Maps To Agree Strategic Priorities 5. Agreeing High Level Strategic Outcome Targets And Key Performance Indicators 6. Selecting Strategic Initiatives: 7. Aligning Financial Management With Strategic Goals 8. Keeping Your Eyes On The Ball: Reporting And Reviewing Performance 9. Building A Culture Focused On Strategic Performance Management Conclusion And Key Strategic Performance Questions

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Book SynopsisBuilding a Better Path to Breakthrough, By Design Innovation is a process by which new ideas, services, and sources of value are brought to life. Yet approaches to the pursuit of innovation often rely on stale methodologies. Transformative innovation requires something else. Not just methodologies, but mindsets. Not just focusing on known challenges, but on unknown opportunities. Not just hoping for breakthrough by default, but realizing breakthrough by design. InThe Breakthrough Manifesto, a renowned business innovation leader teams up with a social-personality psychologist to offer that something elsea collection of 10 visionary principles to obliterate barriers to change and ignite a whole new level of creative problem-solving. Drawing upon decades of experience working with the world's best-known organizations and their teams, the authors provide practical advice that goes beyond business as usual for successfully tackling intractable challenges. TheyTable of Contents1 Welcome to Breakthrough 8 Chapter 1: Silence Your Cynic Toxic Effect 1: Death to Innovation Toxic Effect 2: Bye, Bye Diverse Ideas Toxic Effect 3: Shackles on the Mind 20 Chapter 2: Strip Away Everything Check Yourself Question Orthodoxies Don’t Believe Everything You Hear 32 Chapter 3: Live with the Problem Look Before You Leap Try Passive Percolation Spend Your Time Wisely 44 Chapter 4: Check Your Edge Expand Your Thinking Pursue the Unexpected Stretch Yourself 56 Chapter 5: Enlist a Motley Crew Get Truly Motley Enlist All Members Row Like a Crew 70 Chapter 6: Get Real Find Your Equilibrium Be Yourself but Keep Evolving Get Real Together 82 Chapter 7: Make a Mess Produce a Prototype Cocreate Build for Buy- In 94 Chapter 8: Don’t Play “Nice” Strike the Right Note Make It Worth It Anticipate Differences 108 Chapter 9: Dial Up the Drama Set the Stage Immerse Yourself Make ’Em Laugh 122 Chapter 10: Make Change Reframe “Change” Iterate and Adapt Make a Dent 137 Putting the Principles into Practice: Breakthrough Methods 139 Silence Your Cynic Methods Interrogate Yourself Ask What If . . . Change Your Mind(set) Get Physical Buddy Up 151 Strip Away Everything Methods Flip Orthodoxies Defy Constraints Sleuth for Truth Search for UFOs (Unidentified Fact Options) Reuse and Repurpose 163 Live with the Problem Methods Act Like a Toddler Change the Lens Try Question Storming Stretch Out Your Brainstorming Sleep on It 175 Check Your Edge Methods Plot Your Portfolio Think Three Bears Play Mad Libs Mix It Up Push Yourself 187 Enlist a Motley Crew Methods Reveal Your Superpower Assess Your Team’s Diversity Mind the Gap Interrupt Cascades Celebrate Slogans 197 Get Real Methods Start a Vulnerability Loop Flag Highs and Lows Explore Trust Ask Deeper Questions Listen 207 Make a Mess Methods Go Marshmallow! Make a Metaphor Immerse Yourself Stream Your Consciousness Draw It Out 217 Don’t Play “Nice” Methods Save a Seat for the Elephant Go to Extremes Find Your Achilles Heel Like, Wish, and Wonder Frame Feedback 227 Dial Up the Drama Methods Kick It Around Color Me Breakthrough Light It Up Make a Playlist Be a Character 235 Make Change Methods Navel Gaze Establish Rituals Motivate with Nudges Plan for Scenarios Find Your Why 245 References 257 Acknowledgments 259 A Note from the Authors 261 About the Authors 263 Index

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Book SynopsisDavid Rubens is Professor in the United Nations University for Peace European Centre for Peace and Development (Belgrade), where he is Programme Director for the International Postgraduate Study Programme in Strategic Risk and Crisis Management. He founded the Institute of Strategic Risk Management in 2018, which has established itself as a leading platform for academics, practitioners and policy makers across the range of security, risk and crisis management-related sectors.Trade Review"This is the right book at the right time. This is an imaginative, far sighted and relevant book, and I take great pleasure in recommending it for anyone interested in any aspect of strategic risk and crisis management." * Professor Ljiljana Markovic PhD, Academic Director, ECPD *"Captivating. David Rubens has brought a lifetime of scholarship and practical work on Risk and Crisis Management to a subject we spend too little time thinking, or more importantly, doing something about. His entertaining stories and practical lessons offer a supremely useful handbook for everyone who confronts risks and crises in today's world - that's all of us." * General Stanley McChrystal, Author, Team of Teams *"David Rubens provides an incredibly timely and indispensable guide, equipping managers, policy makers, and all of us with the knowledge and insights for managing complex risks that we need if we are to find a safe course through the treacherous waters that lie before us." * Stephen Flynn, Founding Director, Global Resilience Institute, Northeastern University *"There is an ever-increasing need to look at strategic risk and crisis management from a meta-perspective, allowing both high level integration of multiple stakeholders but also ensuring that there is meaningful engagement in the issues facing communities around the world. David Rubens' book offers both a deeply researched and highly detailed academic analysis combined with a practical approach that will have real value for practitioners, whatever area of risk management they are involved in." * Nadine Sulkowski, Project Lead, Erasmus+ BUiLD programme (Building Universities for Leading in Disaster Resilience) *"Crisis management practitioners have recognized for years that a definitive and detailed handbook that can help all levels of those involved in crisis management planning, policy or execution is needed. This is now available, and I strongly recommend anybody and everybody interested or engaged in crisis management have this book in quick and easy reach." * David Horobin, Head of Crisis Management, Geneva Centre for Security Policy *"This handbook is extremely useful and timely, as it fills the gap between academia and practitioner, providing vital insights to discuss complex risks whilst providing a framework for action." * Xavier Castellanos, Under-Secretary-General, International Federation of Red Cross and Red Crescent Societies *"In a world of chaos and instability, this book matches formal academic rigour with a deep understanding of the challenges that the world is throwing at us. It offers the reader a structure and methodology that is invaluable in developing frameworks that would support our own activities within the regional and global risk environment we are all operating in." * Marqueza Cathalina L. Reyes, Senior Technical Advisor for Resilience and DRR, Climate Change Commission Philippines *Table of Contents Chapter - 00: Introduction Chapter - 01: Setting the scene - An overview of historical crisis management research; Chapter - 02: Corporate risk management in the 2020s; Chapter - 03: Black swans + grey rhinos – being ready; Chapter - 04: Causes of crisis management failure; Chapter - 05: Incident command systems and hierarchical management; Chapter - 06: Leadership; Chapter - 07: Resilience; Chapter - 08: The regulatory system – a failing safety net; Chapter - 09: Global urban resilience in the 2020s; Chapter - 10: Creating the new urban order; Chapter - 11: In the stranglehold of a pandemic - learning from Covid-19; Chapter - 12: Wicked problems; Chapter - 13: Case studies;

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Book SynopsisRichard Dennis ran a classified ad in the "Wall Street Journal" looking for trainees. His trainees became known as the "Turtles". This book tells the story of the Turtles, their selection, their training, how they made (and lost) astounding fortunes, and certainly not least, the tools readers will need to start trading like Turtles themselves.Trade Review"Tells the 'real stories' rather than just the glossy good bits-a thoroughly good read." -- Your Trading Edge "This warmly written book brilliantly captures the formation and evolution of the legendary Turtle investment program. It is loaded with wonderful anecdotal insights plus lessons on trading, risk, and life we should all follow. It should be on any novice or seasoned trader's bookshelf alike. A must read!" -- Michael Shannon, Original Turtle

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Book SynopsisThis innovative text presents the theoretical foundations of security analysis and investment strategy, and explores the practical applications of these theories. After establishing an historical foundation, the book examines fixed income securities, equity analysis and investment strategy.Trade Review“What sets Poitras’ book apart is not only the comprehensive and rigorous treatment of the subject of investments and security analysis but also the way in which he cradles it in its philosophy, history and core theory. I strongly recommend this text for those serious enough to seek an advanced study of the field.” Andrew Karolyi, OhioStateUniversity “Poitras's new investments textbook is a tour de force. Unlike most investments texts it breaks new ground in putting 'modern' finance into perspective and linking what we as academics think we know with the views on the street. In this it develops those most elusive commodities: wisdom and judgment.” Lawrence Booth, Rotman School of Managment, University of TorontoTable of ContentsDetailed Contents. List of Figures. List of Tables. Notes for Instructors. Preface. Acknowledgments.. Part 1. Philosophy, History and Core Theory. The Philosophy of Investment. The History of Security Analysis. Theoretical Developments in Modern Finance.. Part 2. Fixed Income Valuation. Basics of Fixed Income Valuation. Convexity, Time Value and Immunization. Bonds with Embedded Options.. Part 3. Equity Valuation and Investment Strategy. Fundamental Analysis and Value Investing. Valuation Techniques for Equity Securities. Technical Analysis Demystified. Investment Strategy. References. Index.

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Book SynopsisWill help architects, engineers, project managers, facilities managers, surveyors, and contractors 'sell' themselves to prospective clients. Illustrated with plenty of diagrams and checklists. Sets out the seven key aspects of selling and marketing professional services.Trade Review"This would make a highly desirable read for anyone operating within the construction services sector - whether they are directly in contact with their clients or not. It presents a well-structured approach to effectively selling construction services without making the subject too complex or the end unachievable. This book is especially a good addition to the repertoire of those whose task is the regular creation of business, and even better acquisition for those new to the territory." (Emerald Journal, 2011) "An admirable feature of the book is its ability to work from a strategic level down to a fine level of detail." (International Construction Law Review, April 2010)"For new marketers/sales folk it contains all the essentials you will need packaged well and written accessibly." (PM, June 2010)Table of ContentsList of Illustrations xv List of Tables xvi About the author xvii Foreword xix Introduction xxi Stage 1: Selecting the clients you want to work for 1 1.1 Your client portfolio 2 Examine current portfolio 2 Saying goodbye to clients 6 Number of clients 7 Sector exposure 8 Who are your competitors and who do they work for? 8 1.2 A strategy 11 Prioritise your effort 12 Selecting your targets 16 The need to comply with the Data Protection Act 17 Sector penetration 17 1.3 Effort versus reward 19 Public sector 19 Private sector 23 1.4 Lifetime value of clients 25 1.5 Picking your moment 29 1.6 Creating a pipeline 33 Using an enquiry pipeline 35 Using a leads pipeline 39 Managing effort for pipeline development 42 Stage 2: Identifying the needs of the target client 47 2.1 Why do you need to know the client’s needs? 48 Good client service 48 2.2 Appropriate person to contact 49 No names policy 53 The first communication with the target contact 53 The first written communication 54 That first phone call 56 2.3 The first Meeting 60 Preparation 60 Arriving 61 First impressions 62 Improving your chances of a good meeting 63 2.4 Look for visual and auditory clues 64 Building rapport 64 Use of language 65 Is your potential client telling the truth? 68 2.5 Establishing the client’s needs 68 Specific needs 69 Leading into the questioning 70 Use your questions to demonstrate your capability 70 Have questions prepared 71 Harvesting information through questioning techniques 72 2.6 Listening skills 76 Poor response 79 2.7 Establish the stakeholders and decision makers 80 2.8 Expanding the range of contacts 81 2.9 Establish selection criteria 82 2.10 The next step 82 Stage 3: Shaping your service to suit the needs of the target clients 85 3.1 Review your clients’ needs 86 3.2 Putting a mirror up to your client 88 Don’t rush this stage 88 An analysis of the situation 89 Has the client missed something? 91 3.3 Enhancing customer value 91 Customer groupings 92 3.4 Features and benefits 93 3.5 Building trust 94 Capability 96 Credibility 97 Reliability 97 Compatibility 98 Rational and non-rational selection criteria 98 3.6 Differentiating 99 Differentiate through customer service 102 Show you care 103 3.7 Consider your strategy 104 Understanding why clients might not want your services 104 Stage 4: Communicating your availability and capability to the target clients 107 4.1 Communicating to target clients 108 4.2 Target clients in buying mode 109 Identify decision makers and influencers 109 Meeting the decision makers 110 Meeting the influencers 112 When access is denied 112 4.3 Target clients not in buying mode 113 4.4 Raising your profile 118 Networking 118 Where to network 118 Prepare for the event 119 Working the room 119 Introductions 120 The follow-up to a networking event 121 Make yourself a useful contact 122 Creating networking opportunities 122 Develop your network 122 4.5 Entertaining 123 4.6 Seminars 124 Attend seminars at conferences 124 Deliver a seminar at a conference 125 Attending other people’s seminars 125 Running your own seminar 125 4.7 Writing articles 126 4.8 Public speaking 130 4.9 Memberships of organisations 130 4.10 Advertising 130 4.11 Exhibitions 133 Stage 5: Proposals, tenders and pitching 137 5.1 Proposals 138 Create opportunities to build relationships during the proposal stage 138 Keep the prospective client involved 139 The proposal content 139 Approach to fees 141 5.2 Selling yourself and your proposal 141 5.3 Pitching for work 143 Purpose of the pitch 143 Plan of action 143 The brief 144 Timetable leading up to the pitch 144 The participants 145 The audience 148 The content of the pitch 149 Format of delivery and use of technology 150 The ‘ring master’ 152 Questions you don’t want to be asked 153 Handling objections 154 The venue 155 Rehearsals 155 Using persuasive language 156 Feedback 158 5.4 The selection process–direct with the client 158 Negotiation 158 Pitching for the project or through formal interview 159 Qualification-based selection 159 Selection based on quality and price 160 Selection based on fee (without design) 160 Selection based on a design proposal (with or without fee bid) 160 5.5 Selection process–through and with a contractor 161 Two-stage tendering 161 5.6 The trend for competitive proposals 162 5.7 Expressions of interest 162 5.8 Pre-qualifications 163 5.9 Tendering 165 Understanding how clients evaluate proposals and tenders 166 5.10 Using CVs 168 CV maintenance 169 Editing 169 5.11 Monitoring progress of the tender or proposal 170 5.12 Post-tender interview 170 5.13 Negotiation 171 Establish your position 172 Negotiating approach 172 Bargaining skills 173 Summarise the situation during negotiation 174 Don’t get stuck over positions 175 Move to closing the deal 176 Negotiating traps 177 If you fail to win, start positioning for the next opportunity 178 Stage 6: Delivering added value and obtaining repeat business 181 6.1 Obtaining repeat business 182 6.2 Strategies for repeat business 184 6.3 Preparing a project client plan 184 6.4 Total continuous office participation in selling 188 Quality of employees and working methods 188 6.5 Managing the service ‘touches’ 190 6.6 Client account management 191 Managing the process 193 Being selective with time expenditure 193 6.7 Client account teams 195 Creating new relationships 197 Cross-selling 197 Cross-team activity 198 6.8 Establishing level of client satisfaction 198 Ask the right questions 199 Ask the right people 199 Survey methods 200 Need to introduce the survey 201 Questionnaire design 202 Introducing weighting factors 202 Satisfaction levels are relative 203 The value of client satisfaction measurement 205 6.9 Third-party survey 206 6.10 Direct questionnaire 209 6.11 Client review meeting 209 After obtaining feedback 211 6.12 Lessons-learnt workshop 211 6.13 A client expectation charter 212 Service delivery review meetings 213 6.14 Building multi-level contacts 214 Introduce someone else at every opportunity 216 Show them around your office 217 Ask to be introduced to your client’s colleagues 217 Hold pre- and post-project social gatherings 217 Hold value engineering workshops 218 Market the project with the client 218 Becoming more integrated 218 Winning additional work from clients 220 Succession planning 221 6.15 Client loyalty 223 Increase client loyalty 224 Setting goals and objectives 224 6.16 Obtaining referrals from clients 226 Stage 7: Building credibility 229 7.1 Credibility through sector knowledge 230 Information for sector-specific selling 230 7.2 Response to requests for information 232 7.3 CVs 233 7.4 Keep records of your experience 234 7.5 Project sheets and case studies 235 Use your project sheets as door openers 237 7.6 Using e-mails 237 7.7 Your website 240 7.8 Intranet and extranet 242 7.9 Press releases 242 7.10 Newsletters 244 7.11 Research 245 Further reading 247 Index 249

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Book SynopsisProject management is of critical importance in construction, yet its execution poses major challenges. In order to keep a project on track, decisions often have to be made before all the necessary information is available. Drawing on a wide range of research, Managing Construction Projects proposes new ways of thinking about project management in construction, exploring the skills required to manage uncertainty and offering techniques for thinking about the challenges involved. The second edition takes the information processing perspective introduced in the first edition and develops it further. In particular, this approach deepens the reader's understanding of the dynamics in the construction project process from the value proposition inherent in the project mission, to the functioning asset that generates value for its owners and users. Managing Construction Projects is a unique and indispensible contribution to the available literature on construction proTrade Review“Returning to the opening paragraph of this review and the target audience for the book, it is clear that, owing to the complexity of managing construction projects, both current and future professionals will find this text, and the ‘frameworks for thinking’ it offers, invaluable.” (Construction Management and Economics, 1 October 2010) "This outstanding book is a 'bible' for Construction/Project Managers and deserves a place on the book shelves of libraries of Universities offering courses for the Built Environment." (Building Engineer, June 2010)Table of ContentsPreface to 1st Edition. Preface to 2nd Edition. Part I Introduction. 1 The Management of Construction Projects. 1.1 Introduction. 1.2 Projects as the creation of new value. 1.3 The project as an information processing system. 1.4 Project management and the management of projects. 1.5 Projects and resource bases. 1.6 The five generic project processes. 1.7 Critiques of the first edition. 1.8 A theoretical perspective on managing construction projects. 1.9 A practical contribution to managing construction projects. 1.10 The plan of the book. 1.11 Summary. Case 1 The Channel Fixed Link. 2 The Context of Construction Project Management. 2.1 Introduction. 2.2 The industry recipe for construction. 2.3 National business systems in construction. 2.4 The regulatory context. 2.5 The construction cycle. 2.6 The development of concession contracting. 2.7 Summary. Case 2 The UK Construction Business System. Further reading. Part II Defining the Project Mission. 3 Deciding What the Client Wants. 3.1 Introduction. 3.2 From artefact to asset: facilities as new value. 3.3 Understanding spatial quality and business processes. 3.4 Indoor environmental quality and business processes. 3.5 Symbolic quality: beyond peer review. 3.6 Justifying the investment. 3.7 Strategic misrepresentation in investment appraisal. 3.8 Defining the project mission: a conceptual framework for product integrity. 3.9 Summary. Case 3 Defining the Mission at the University of York. Further reading. 4 Managing Stakeholders. 4.1 Introduction. 4.2 Which are the project stakeholders? 4.3 Mapping stakeholders. 4.4 The regulatory context. 4.5 Managing consent. 4.6 Ethics in project mission definition. 4.7 The role of visualisation. 4.8 Summary. Case 4 The Rebuilding of Beirut Central District. Further reading. Part III Mobilising the Resource Base. 5 Forming the Project Coalition. 5.1 Introduction. 5.2 The principal/agent problem in construction. 5.3 Procuring construction services. 5.4 The formation of project coalitions. 5.5 Selecting resource bases. 5.6 Forming more effective project coalitions. 5.7 The development of e-procurement. 5.8 Probity in procurement. 5.9 Summary. Case 5 Partnering Between Marks & Spencer and Bovis. Further reading. 6 Motivating the Project Coalition. 6.1 Introduction. 6.2 The problem of moral hazard in construction projects. 6.3 The problem of switching costs. 6.4 Managing the problem of moral hazard. 6.5 Contractual uncertainty and risk allocation. 6.6 Governing the contract and the role of third parties. 6.7 The dynamic of adversarial relations. 6.8 Alliancing. 6.9 Summary. Case 6 NHS ProCure 21. Further reading. 7 Managing the Dynamics of the Supply Chain. 7.1 Introduction. 7.2 Horizontal and vertical governance. 7.3 Internal resource mobilisation. 7.4 Shirking. 7.5 The role of sequential spot contracting in construction employment. 7.6 Managing the supply chain. 7.7 Managing consortia and joint ventures. 7.8 The dynamics of supply chains. 7.9 Clustering the supply chain. 7.10 Summary. Case 7 Building Down Barriers. Further reading. Part IV Riding the Project Life Cycle. 8 Minimising Client Surprise. 8.1 Introduction. 8.2 Projecting a perfect future. 8.3 Strategies for imagining the future: options thinking. 8.4 Moving from phase to phase: gating the process. 8.5 The gap analysis approach. 8.6 What do we mean by project success? 8.7 The nature of information flows in problem solving. 8.8 Process representation. 8.9 Knowledge management and learning from projects. 8.10 Summary. Case 8 Riding the Life Cycle on the Glaxo Project. Further reading. 9 Defining Problems and Generating Solutions. 9.1 Introduction. 9.2 Tame and wicked problems in the project process. 9.3 Solving the briefing problem. 9.4 Client organisation for briefing and design. 9.5 Solving the design problem. 9.6 The cult of wickedness. 9.7 The management of design. 9.8 Summary. Case 9 Designing the Sheffield Arena. Further reading. 10 Managing the Budget. 10.1 Introduction. 10.2 Levels of accuracy in project budgets. 10.3 Developing a budgetary system. 10.4 Using the PBS to control the budget. 10.5 Value engineering and cost management. 10.6 Constructability. 10.7 Controlling the budget. 10.8 Earned value analysis. 10.9 Mitigating optimism bias. 10.10 Budget overruns and escalating commitments. 10.11 Summary. Case 10 The Centuria Project Budget. Further reading. 11 Managing the Schedule. 11.1 Introduction. 11.2 Critical path method. 11.3 Resourcing the project. 11.4 The limitations of the critical path method. 11.5 New approaches to project scheduling. 11.6 The dynamics of the project schedule. 11.7 Summary. Case 11 Centuria Project Schedule. Further reading. 12 Managing Conformance. 12.1 Introduction. 12.2 The principles of quality management systems. 12.3 Inspection. 12.4 Quality control. 12.5 Quality assurance. 12.6 Integrated management systems for quality, environment, safety and health. 12.7 Creating a culture of improvement. 12.8 Quality awards and self-assessment. 12.9 Conformance management in a project environment. 12.10 Standardisation and pre-assembly. 12.11 Summary. Case 12 From Navvies to White Van Man: Managing Conformance at T5. Further reading. 13 Managing Uncertainty and Risk on the Project. 13.1 Introduction. 13.2 Risk and uncertainty: a cognitive approach. 13.3 The elicitation of subjective probabilities. 13.4 Propensity for risk and uncertainty. 13.5 The practice of managing risk and uncertainty. 13.6 Managing opportunities and threats on projects. 13.7 The strategic management of project risk and uncertainty. 13.8 Summary. Case 13 Managing Front-End Risks Through Networks: Boston Central Artery/Tunnel. Further reading. 14 Managing the Project Information Flow. 14.1 Introduction. 14.2 The principles of integrated project information. 14.3 The development of information and communication technologies. 14.4 Engineering information management systems. 14.5 Enterprise resource management systems. 14.6 e-construction. 14.7 Project extranets. 14.8 The role of the project manager in managing project information. 14.9 Summary. Case 14 Building Information Modelling at One Island East. Further reading. Part V Leading the Project Coalition. 15 Designing Effective Project Organisations. 15.1 Introduction. 15.2 The rise of the project management concept. 15.3 Projects, programmes and portfolios. 15.4 The responsibilities of the client. 15.5 Who is the project manager? 15.6 Organising the project through the life cycle. 15.7 Project organisation in construction. 15.8 Determining the organisation breakdown structure. 15.9 Project teamworking. 15.10 Constructing the team. 15.11 Summary: project organisation design. Case 15 Glaxo Project Organisation. Further reading. 16 Infusing the Project Mission. 16.1 Introduction. 16.2 Appropriate leadership. 16.3 Leadership style. 16.4 Construction project leadership. 16.5 Resolving conflict on the project. 16.6 The levers of power. 16.7 Project culture and leadership. 16.8 Leading the construction project. 16.9 Summary: infusing the project mission. Case 16 Patrick Crotty: Project Director on the Waterloo International Project. 16.10 The project life cycle. 16.11 Keeping control. Further reading. 17 Conclusions: Managing Construction Projects Consummately. 17.1 Revaluing construction. 17.2 Managing for product integrity. 17.3 Managing for process integrity. 17.4 Construction as a manufacturing process. 17.5 Systems thinking and managing projects. 17.6 Professionalism and managing construction projects. 17.7 Judgement in managing construction projects. 17.8 Summary of the book. 17.9 A concluding thought. Case 17 Tinker Bell Theory in Practice. Further reading. References. People Index. Project Index. Subject Index.

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Book SynopsisPeter Drucker is widely regarded as the father of modern management, offering penetrating insights into business that still resonate today. But Drucker also offers deep wisdom on how to manage our personal lives and how to become more effective leaders. In these two classic articles from Harvard Business Review, Drucker reveals the keys to becoming your own chief executive officer as well as a better leader of others. "Managing Oneself" identifies the probing questions you need to ask to gain the insights essential for taking charge of your career, while "What Makes an Effective Executive" outlines the key behaviors you must adopt in order to lead. Together, they chart a powerful course to help you carve out your place in the world.

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Book SynopsisSynopsis coming soon.......

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Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

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Book SynopsisNo one is born to lead. This is the idea at the heart of this thoughtful book on leadership. Popular culture feeds us images of the square-jawed, strong-armed leader - charismatic, powerful, decisive - but the truth is, with the right amount of self-knowledge and authenticity, anyone can be a good leader, even those who don't fit the stereotype.There are countless courses and books available on leadership technique, decision-making and public speaking, but How to Be a Leader aims to give you the tools to understand and bring out your own leadership style. With an in-depth look at what it really means to lead, and the difference between being a manager and being a leader, How to Be a Leader invites you to explore - and accept - the unique leader in you.Trade ReviewThe School of Life is dedicated to making our lives clearer, less puzzling and more enjoyable - by studying the big themes of life with the help of culture. This new series of self-help books continues to reinvent the genre, making it into something more serious, profound and genuinely helpful. * Alain de Botton *

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Book SynopsisA CEO who thinks like a CPO who thinks like a CEO.- From four basic strategies to 64 methods.- Using the Purchasing Chessboard.- The Purchasing Chessboard.- The way forward.- How to build a winning Purchasing Chessboard team.- Epilogue: Reflections on Sales and Marketing. Table of ContentsA CEO who thinks like a CPO who thinks like a CEO.- From four basic strategies to 64 methods.- Using the Purchasing Chessboard.- The Purchasing Chessboard.- The way forward.- How to build a winning Purchasing Chessboard® team.- Epilogue: Reflections on Sales and Marketing.

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Book SynopsisGDP is much more than a simple statistic. It has become the overarching benchmark of success and a powerful ordering principle at the heart of the global economy. But the convergence of major economic, social and environmental crises has exposed the flaws of our economic system which values GDP above all else as a measure of prosperity and growth. In this provocative and inspiring new book, political economist Lorenzo Fioramonti sets out his vision of a world after GDP. Focusing on pioneering research on alternative metrics of progress, governance innovation and institutional change, he makes a compelling case for the profound and positive transformations that could be achieved through a post-GDP system of development. From a new role for small business, households and civil society to a radical evolution of democracy and international relations, Fioramonti sets out a combination of top-down reforms and bottom-up pressures whose impact, he argues, would be unprecedented, making it possible to build a more equitable, sustainable and happy society.Trade Review "Fioramonti's critique of the limitations of GDP is extremely well constructed, highly appropriate and relevant."—Colin Crouch, University of Warwick, UK "What governments don't track today is often far more important than what they do because what we measure changes how we behave – and how we think. And changing what we think is essential if we are to build a more sustainable economic system. Read this fascinating and well-written book – and change the way you think!"—Graeme Maxton, Secretary General of the Club of Rome and bestselling author of The End of Progress "An original, comprehensive and compelling analysis of the problems with GDP and how to make the world better without it."—Robert Costanza, Australian National University and editor-in-chief of Solutions "A well-written and persuasive analysis of how to change the world by moving beyond the current narrow focus on GDP."—Herman Daly, founder of Ecological Economics and Emeritus Professor, University of Maryland "comprehensive, passionate and detailed overview" —Edoardo Campanella, International Affairs"Prof. Fioramonti’s The World After GDP is a very important study in helping us to understand the role of GDP in getting the world into its present condition, and what aspects of our understanding of GDP may help guide us through the coming era of great change. "—Defense & Foreign Affairs Table of ContentsContents Acknowledgements Figures and Tables Introduction Chapter 1 The making of a post-GDP world Chapter 2 The rise and fall of the GDP ideology Chapter 3 Post-GDP economy Chapter 4 Post-GDP politics Chapter 5 Post-GDP world Conclusion References

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Book SynopsisThe idea that the people have a right to shape political decisions through democratic means is widely accepted. The same cannot be said of the decisions that impact on our everyday economic life in the workplace and beyond. Andrew Cumbers shows why this is wrong, and why, in the context of the rising tide of populism and the perceived crisis of liberal democracy, economic democracy's time has come. Four decades of market deregulation, financialisation, economic crisis and austerity has meant a loss of economic control and security for the majority of the world's population. The solution must involve allowing people to 'take back control' of their economic lives. Cumbers goes beyond older traditions of economic democracy to develop an ambitious new framework that includes a traditional concern with workplace rights and collective bargaining, but shifts the focus to include consideration of individual economic rights and processes of public engagement and deliberation beyond the workplace. This topical and original book will be essential reading for anyone interested in radical solutions for our economic and political crises.Trade ReviewAcknowledgementsIntroductionChapter One: A Brief History of Economic Democracy as Industrial DemocracyChapter Two: The Three Pillars of Economic DemocracyChapter Three: Putting Economic Democracy into PracticeConclusionNotesReferences

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Book SynopsisThe logics and ethics of neoliberal capitalism dominate public discourses and politics in the early twenty-first century. They morally endorse and institutionalize forms of competitive self-interest that jettison social justice values, and are deeply antithetical to love, care and solidarity. But capitalism is neither invincible nor inevitable. While people are self-interested, they are not purely self-interested: they are bound affectively and morally to others, even to unknown others. The cares, loves and solidarity relationships within which people are engaged give them direction and purpose in their daily lives. They constitute cultural residuals of hope that stand ready to move humanity beyond a narrow capitalism-centric set of values. In this instructive and inspiring book, Kathleen Lynch sets out to reclaim the language of love, care and solidarity both intellectually and politically and to place it at the heart of contemporary discourse. Her goal is to help unseat capital at the gravitational centre of meaning-making and value, thereby helping to create logics and ethical priorities for politics that are led by care, love and solidarity.Trade Review“The force of this book demands that the reader viscerally engage with the destructive and life-threatening ideas, values, practices and consequences of capitalism and its servant neoliberalism, for human subjects, for non-human beings and the planet.... Lynch presents readers with a new language for social change.​”Irish Times“[A]n ambitious and impressive blockbuster […]at once a scholarly exploration and review of many of the most important contributions to care theory over recent years, and an inspiring, manifesto-like call for action.”Michael D. Fine, International Journal of Care and Caring"One of the most significant books I have read in years. Lynch challenges many of the key assumptions underpinning neoliberalism and the norms that guide it. At the same time, she provides powerful and insightful alternatives."Michael W. Apple, Beijing Normal University and University of Wisconsin–Madison"Kathleen Lynch brings her well-known understanding of care as affective relations to new realms. She deepens thinking about care’s relation to violence and extending care to non-human animals. Most importantly, she explains why capitalism is so hostile to care at all levels."Joan C. Tronto, University of Minnesota"This beautifully written indictment of neoliberal capitalism articulates a new definition of justice that goes beyond unfair appropriation to call out failures to reward necessary contributions to the public good. Impressive scholarship and passionate intensity make this book a stellar addition to the emerging discourse of care."Nancy Folbre, University of Massachusetts AmherstTable of ContentsIntroduction 1 Care and Capitalism: Matters of Social Justice and Resistance Part I Care Matters Inside and Outside Capitalism 2 Care as Abject: Capitalism, Masculinity, Bureaucracy, Class and Race 3 Making Love: Love Labour as Distinctive and Non-Commodifiable 4 Time to Care Part II Challenges 5 Liberalism, Care and Neoliberalism 6 Individualism and Capitalism: From Personalized Salvation to Human Capitals 7 Care-Harming Ideologies of Capitalism: Competition, Measurement and Meritocratic Myths Part III Violence – the Nemesis of Care 8 The Violation of Non-Human Animals 9 Violence and Capitalism Part IV Conclusions 10 Resisting Intellectually, Politically, Culturally and Educationally Postscript: Care Lessons from the Covid-19 Pandemic

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Book SynopsisWe know the impacts of poor leadership: lackluster performance, missed opportunities, deleterious cultures, and, in some cases, disaster. While these issues are all too common, leaders also possess an immense opportunity. They can create a speak-up culture, one in which people feel it is both safe and worth it to share their ideas, concerns, disagreements, and even mistakes—all for the betterment of the organization. Speak-Up Culture is for leaders at all levels? from senior executives who believe in putting people and purpose first; to mid-level supervisors who wish to lead better and nurture the voice of their people; to aspiring leaders who want to uncover their strengths and better provide support to those in their span of care. All these leaders share a common desire to know a better way to behave as a leader. They want to operate in a team and culture where people are engaged and willingly speak up, for the success of the whole organization. Stephen Shedletzky has focused his career on helping leaders listen to and nurture the voices of others— to foster an environment where people feel heard and that they, their opinion, and their contributions matter. Speak-Up Culture shows you how creating such an environment is the responsibility and the advantage of every leader who wants to be great at leading, and who wants to create a better version of humanity while they do. Because the bottom line is that organizations with speak-up cultures are safer, more innovative, more engaged, and better-performing than their peers.Trade Review"Important topic, thoughtfully developed. Beautifully written. Speak-Up Culture is practical, engaging, and wise. A must-read for any leader who wants to cultivate the psychological safety required for people to speak up." Amy C. Edmondson, Novartis Professor of Leadership at Harvard Business School and author of Right Kind of Wrong: The Science of Failing Well "The first step to creating the kind of psychological safety your team needs to succeed is to solicit feedback and listen with the intent to understand, not respond, when you get it. But that's easier said than done. Stephen Shedletzky will walk you through exactly how to listen so your team will speak up and step up. Essential!" Kim Scott, bestselling author of Radical Candor "The ability to have a speak-up culture is a critical element for any high-performing team, especially when the stakes are high. Stephen Shedletzky not only highlights the importance of a speak-up culture, but he also lays out the elements, building blocks, and behaviors leaders need to build one." Rich Diviney, Ret. Navy SEAL Commander and bestselling author of The Attributes "Stephen Shedletzky reminds us that a speak-up culture exists only when all voices are included, valued, and heard. This is an important read for anyone committed to being a more inclusive leader." Mita Mallick, bestselling author of Reimagine Inclusion "Leaders who acknowledge and meet people in their emotional state have the agility to thrive in this uncertain and complex world. With his engaging, funny, and compelling style, Stephen Shedletzky guides us on how to make it safe and worth it for people to speak up." Susan David, author of Wall Street Journal bestseller Emotional Agility

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Book SynopsisThe European railway sector has gone through profound, yet mostly institutional, changes over the past 20 years, owing mainly to the initiatives of the European Commission. This book constitutes a first systematic account and assessment of the recent transformations of the European railway sector, whilst also covering the main segments such as passenger transport, high speed and freight.The expert contributors have been charting these developments over the past five years. They provide a critical analysis of relevant, yet contentious, issues such as competition, unbundling, regulation, access charging, standards and interoperability, and public-private partnerships.Practically-minded academics, as well as academically-oriented practitioners, interested in the railway sector and other public transport sectors will find this book to be a crucial read. It will also be of use to postgraduates studying infrastructure economics, policy and regulation.Contributors: N. Baron, A.S. Bergantino, J. Dehornoy, M. Dillon, N. Fearnley, M.Finger, R. Gevaers, T. Holvad, A. Jan, N. Keogh, G. Knieps, J. Maes, A. Meaney, P. Messulam, F. Mizutani, C. Nash, S. Olsen, J. Runde Krogstad, M. Sanchez-Borras, D. van de Velde, E. Van de Voorde, T. VanelslanderTrade Review'Railways - they are one of the most powerful and symbolic modes of transport. They are especially important for Europe and for many decades the EU has tried to facilitate their development. This book provides a lot of good analysis of the problems of contemporary European railways. It also contains many interesting proposals on how to solve these problems. Highly recommended reading for all who are interested in transport and logistics.' --Siim Kallas, former Vice-President of the European Commission, Commissioner for Transport 2010-2014Table of ContentsContents: Introduction Matthias Finger and Pierre Messulam 1. Rail Economics and Regulation Matthias Finger and Pierre Messulam 2. Railways and Demographic Change Nacima Baron 3. Competition and Third-party Access in Railroads Günter Knieps 4. European Railway Reform: Unbundling and the Need for Coordination Didier van de Velde 5. Commercialization and Managerial Independence Silvia Olsen, Nils Fearnley and Julie Runde Krogstad 6. High-speed Rail in Europe Marta Sánchez-Borràs 7. Incumbents and New Entrants in European Rail Freight Roel Gevaers, Jochen Maes, Eddy Van de Voorde and Thierry Vanelslander 8. Incumbents and New Entrants Angela Stefania Bergantino 9. Rolling Stock Companies (Roscos) – Eexperience from Great Britain Matthew Dillon, Alexander Jan and Neil Keogh 10. What Does a Best-practice Railway Look Like? Chris Nash 11. Public-private Partnerships in the Rail Sector Julien Dehornoy 12. Mutual Recognition, Standards and Interoperability Torben Holvad 13. Non-discriminatory Access Beyond the Tracks Andrew Meaney 14. Rail Access Charges Pierre Messulam and Matthias Finger 15. Looking beyond Europe Fumitoshi Mizutani Index

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Book SynopsisThe triple bottom line has become the standard modus operandi for assessing the sustainability of financial markets, industries, institutions and corporations. This Research Handbook provides the most recent developments, current practices and new initiatives related to sustainable finance and impact investing. In doing so, it demonstrates how the triple bottom line principle can be used to design sustainable strategies for firms, markets and the economy as a whole. The Handbook covers aspects of socially responsible investment, finance and sustainable development, corporate socially responsible banking, green bonds and sustainable financial instruments. Comprising 20 topical chapters from experts in the field, this Handbook is a comprehensive investigation of financial services and products that help cope with sustainable investing and climate risk management. Chapters discuss the role of regulation framework in guaranteeing the stability and resilience of financial markets and offer insight into governance issues including the management of organizational risks, CSR culture, and social-impact investing culture. An essential reference for scholars and students, the multidisciplinary approach covers business, finance, accounting, management and entrepreneurship. Practitioners such as financial analysts, rating agencies and regulators will also find this an accessible read for exploring the possibilities the triple bottom line principle can provide.Contributors include: M. Amidu, W.R. Ang, M. Ariff, F. Aubert, H. Bassan, F. Bazzana, K. Berensmann, N. Boubakri, E. Broccardo, F. Dafe, F. de Mariz, K. Delchet-Cochet, M. Dempsey, G.N. Dong, K.U. Ehigiamusoe, J. Fouilloux, R. Gabriele, J.-F. Gajewski, J. Grira, K. Gupta, H. Issahaku, L. Kermiche, H.H. Lean, K.T. Liaw, N. Lindenberg, J.R. Mason, M. Mazzuca, R. McIver, C. Nitsche, G. Porino, J.M. Puaschunder, J.R.F. Savoia, M. Schröder, V. Tankoyeva, J.-L. Viviani, L.-C. Vo, O. Weber, A. ZareiTable of ContentsContents: Part I Sustainability, Financial Stability and Fraud 1. Financial Regulation and Fraud in CO2 Markets Joseph R. Mason 2. How to Better Detect Cases of Financial Reporting Fraud: Some New Findings from Earnings Restatements François Aubert, Jean-François Gajewski and Lamya Kermiche 3. Fostering green investment decisions: the real option approach Jessica Fouilloux and Jean-Laurent Viviani 4. Exchange Rate Instability: Relative Volatility, Risk and Adjustment Speed Mohamed Ariff and Alireza Zarei 5. Financial Instability: Economic and Financial Perspectives Michael Dempsey 6. The Stability of Financial System: An Analysis of the Determinants of Russian Bank Failures Viktoryia Tankoyeva, Flavio Bazzana and Roberto Gabriele 7. Sovereign Wealth Funds and Macroeconomic Stability: Before and After their Establishments Kizito Uyi Ehigiamusoe and Hooi Hooi Lean Part II Sustainability and Financial Markets 8. Financial Markets like Potter’s Hands? Rethinking Finance for Sustainability in a Civil Society Perspective Giulia Porino 9. An Alternative Way to Think of Finance: The Case of Innovative, Sustainable Financial Instruments Eleonora Broccardo and Maria Mazzuca 10. The Market Premium of Sustainability in Health-Care Sector Firms Gang Nathan Dong 11. Environmental Sustainability and Inter- and Intra- Industry Variation in Stock Returns: International Evidence Harjap Bassan, Kartick Gupta and Ron P. McIver 12. The Role of Financial Markets in Promoting Sustainability – A Review and Research Framework Mohammed Amidu and Haruna Issahaku 13. Financial Innovation with a Social Purpose: The Growth of Social Impact Bonds Frédéric de Mariz and José Roberto Ferreira Savoia 14. Asset Allocation and Green Bond Market K. Thomas Liaw 15. Demystifying Green Bonds Kathrin Berensmann, Florence Dafe and Nannette Lindenberg Part III CSR and Socially Responsible Investment 16. Models of Corporate Socially Responsible Banks: Financial Cooperatives, Islamic Banks, and Micro-Finance Institutions Narjess Boubakri and Jocelyn Grira 17. CSR Implementation in French SMEs: An Adapted Framework Karen Delchet-Cochet and Linh-Chi Vo 18. The Performance, Volatility, Downside Risk and Persistence of Socially Responsible Investments in Korea and the Impact of Korea Green New Deal Wei Rong Ang and Olaf Weber 19. Are SRI Funds Conventional Funds in Disguise or Do They Live up to Their Name? Christin Nitsche and Michael Schröder 20. Socio-psychological Motives of Socially Responsible Investors Julia M. Puaschunder Index

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Book SynopsisCompounded by the pandemic-induced economic recession, many companies find themselves operating in declining markets - markets that have no real long-term prospects for growth, and where the demand for certain goods and services are stable at best but are not increasing. Yet, in such an environment, it is not impossible for companies to survive and make profits. In this book, a former management consultant and current CEO of a company that survived decline in its market provides practical and hard-won advice for managers and owners of any company in a declining market or situation. In doing so, the author highlights key activities that companies in declining markets should focus on in order to secure their future and remain profitable.

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