Business, Finance & Law Books

Book SynopsisA rich sourcebook of design ideas for incorporating workspaces into domestic spaces through objects, spatial transformation or design targeted at consumers, practitioners and architects.Trade Review'Dream working environments for every creative worker' - IDEAT Hong KongTable of ContentsIntroduction • Mobile/Static • Horizontal/Vertical • Fold-outs/Partitions • Pockets/Pop-ups • Integrated/Detached • Project Credits • Index of Designers

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Book Synopsis90 World-Class Activities by 90 World-Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and 77 other names you''ll know. Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the worldall seven continents are represented. All of these activities have stood the test of time and are presented here for your use to engage teams and groups in collaborative learning. The contributors provide helpful suggestions for adapting the activities to a particular setting orTable of ContentsPresenting xix Section 1:Training and Consulting Topics 1 Chapter 1: Change Management 3 Choosing Structure to Fit Intentions 5 Phil Grosnick Benefits and Risks 8 Peggy G. Hutcheson, Ph.D. Change—But Don’t Drop the Customer 10 Muralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt. Hot Buttons 14 Joanne G. Sujansky, Ph.D.,CSP Chapter 2: Coaching,Mentoring, and Feedback 19 How to Be Impressive When Meeting Someone New 21 Kevin Daley Admiration/Fantasy Exercise 24 Beverly Kaye, Ed.D. 360 Feedback 27 Stephen K.Merman,Ed.D.,PCC,CPCC The Last Time You Were Appreciated 29 Bob Nelson, Ph.D. Chapter 3: Communication 31 The Truth Be Known 33 Dianna Booher,CSP,CPAE Learn to Drive a Motorcycle—with Style 36 Marjorie Brody,CSP,CMC,PCC Hello! Hello! Can You Hear Me Now?! 38 Debra A.Dinnocenzo, M.A. Picture That 41 Deborah Dumaine Mute Instructions 44 Jaime Galvez Domination Identification 47 Kristina Gow Metaphorically Speaking 51 Ann Herrmann-Nehdi Open Their Fists 53 Elliott Masie Line Up! 55 Agnieszka Niziol-Kaplucha Four Facts 58 Bob Pike,CSP,CPAE The Shape of Things to Come 61 Suzanne Adele Schmidt,Ph.D. Chapter 4: Conflict and Collaboration 65 Force Follows Force Blindly 66 Thomas Crum The Cost of Conflict 68 Herb Kindler,Ph.D. Resolving Conflict: Easy as ABCD 71 Darryl L. Sink, Ed.D. Magic Matters 79 Richard T.Whelan, M.A. Cross the Line 82 Joe Willmore Chapter 5: Creativity 85 Creativity and Collaboration Eggsperiment 86 Mimi Banta Doubling Up on Creativity 89 M.K.Key, Ph.D. What’s in the Box? 94 Lenn Millbower,B.M., M.A. Scavenger Bingo 97 Steve Sugar,M.B.A. Tell Me Why 104 Arthur B.VanGundy, Ph.D. Chapter 6: Customer Service 109 Special Delivery 110 Chip R. Bell, Ph.D. A Customer Service Dream 113 William J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert Chapter 7: Diversity and Differences 121 Building Cross-Cultural Awareness 122 Carol J. Friday, M.A. Animal Magnetism 125 Phil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed. Diversity Crossword Puzzle 128 Julie O’Mara Inspirational Parables in the Multiethnic Swirl 135 Edwina Pio, Ph.D. Chapter 8: Leadership 143 Developing Your Leadership Point of View 144 Marjorie Blanchard, Ph.D. Quotable Leaders 147 Marlene Caroselli, Ed.D. Credo Memo 151 Jim Kouzes Board of Encouragement 159 Jean G.Lamkin, Ph.D. Leadership Beanbag Volleyball 165 Robert C.Preziosi,D.P.A. Laser Beam Bounce 168 Lorraine L.Ukens, M.S. Chapter 9: Organizations and Process Improvement 171 Diagramming a Complex System 173 Mary L.Broad Process Improvement in Action 177 Richard Chang,Ph.D. Training Vehicles 188 Jack Zenger,D.B.A. Chapter 10: Self-Management:Time,Meetings, and Values 191 What’s Your Priority? 192 Jean Barbazette Meeting Norms 196 John H.O.Purnell, M.S. Balancing Your Week 199 Benoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc. Prioritize Your Values 208 Bob Younglove, M.Ed., M.A. Chapter 11: Solving Problems and Making Decisions 211 Test for Consensus: A Straw Poll 212 Kristin J.Arnold,M.B.A.,CMC,CPF,CSP Six Thinking Hats® Quick Assessment 215 Edward de Bono,Ph.D. Three-Stage, Successive, Rotating Group Problem Resolution 219 David W. Jamieson, Ph.D. Tri-State:A Multiple Role Play 225 Hank B. Karp,Ph.D. Oh,You Animal 236 Richard V.Michaels, M.Ed.,CDP,CCP Chapter 12:Teamwork 239 Paper Bridge 241 Dave Arch T-Shirt Team 243 Elaine Biech Tower Team 248 Barbara Pate Glacel, Ph.D. Commonalities and Uniquenesses 256 Barbara A. Glanz,CSP Our Similarities 259 Takako Kawashima, M.A. Personal Responsibility Pledge 261 Jeffrey Russell and Linda Russell What Do We Know About Teams? 264 Mary B.Wacker The Paper Project 279 Edie West, M.Ed. Section 2:Training Tools and Skill Development 283 Chapter 13:Trainer and Speaker Skills 285 Stand-Up Skills 286 Geoff Bellman Eyecatching 291 Björn Fiedler Ten Requirements for Effective Training 295 Donald L.Kirkpatrick, Ph.D. Chapter 14:Tools for Trainers 299 Bearly There 301 Pole R. Bear Are You Sure? 303 Andy Beaulieu Online Q & A 309 Zane L. Berge, Ph.D. Birds-of-a-Feather 313 Sharon L.Bowman,M.A. Four Corners Exercise 317 Stephen L.Cohen, Ph.D.,CPT People Hunt 319 Lois B.Hart, Ed.D. Question Queue 324 Patricia A.McLagan, M.A. Penny for Your Thoughts 327 Beth A. Schimel,Pharm.D. Hit or Myth 330 Harold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT We’re All a Piece of the Puzzle 333 Linda Byars Swindling, J.D.,CSP Thirty-Five 335 Sivasailam “Thiagi”Thiagarajan, Ph.D. Getting Senior Managers to Think Creatively 338 William N.Yeomans Chapter 15: Icebreakers and Energizers 341 Incorporation 343 B.Kim Barnes Little-Known Fact 346 Pat Cataldo,M.B.A. What’s My Line? 348 Peter R.Garber At the Movies 350 Karen Lawson, Ph.D.,CSP On Time Top Ten Trivia 354 Dana Gaines Robinson and James C. Robinson Alphabet Adjectives 357 Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt. Bingo 359 Edward E. Scannell,CMP,CSP Penny Toss 362 Michal Foriest Settles, Ed.D. Chapter 16: Closure: Reviewing Content and Transferring Knowledge 365 Race to Remember 367 Brooke Broadbent, M.A. I Got It 370 Fanny Caballero Reviewing and Reinforcing with a Beat 372 Robert “Bob”W. Lucas,B.S., M.A.,CPLP Quick Content Quiz 375 Anntoinette “Toni” Lucia Overcoming Barriers 377 Jack J. Phillips,Ph.D. Word Wheel 380 Bill Sewell, M.P.A. Index Card Match 383 Mel Silberman, Ph.D. About the Editor 387

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Book SynopsisThis text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.Table of ContentsAcknowledgments ix Introduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1 Part One: The Internal Languages: Building the New Machine 11 1 From the Language of Complaint to the Language of Commitment 13 2 From the Language of Blame to the Language of Personal Responsibility 33 3 From the Language of New Year’s Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47 4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67 Part Two: The Social Languages: Maintaining and Upgrading the Machine 89 5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91 6 From the Language of Rules and Policies to the Language of Public Agreement 103 7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121 Part Three: Carrying on the Work 147 8 Running the Internal Languages 149 9 Running the Social Languages 187 Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229 The Authors 235 Index 237

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Book SynopsisThe third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.Table of ContentsForeword Conflict: An Opportunity for Leadership By Warren Bennis vii Acknowledgments xiii Introduction Ten Strategies for Everyone on the Job xv Strategy 1 Understand the Culture and Dynamics of Conflict 1 Strategy 2 Listen Empathetically and Responsively 29 Strategy 3 Search Beneath the Surface for Hidden Meanings 63 Strategy 4 Acknowledge and Reframe Emotions 93 Strategy 5 Separate What Matters from What Gets in the Way 131 Strategy 6 Solve Problems Paradoxically and Creatively 169 Strategy 7 Learn from Difficult Behaviors 203 Strategy 8 Lead and Coach for Transformation 241 Strategy 9 Explore Resistance and Negotiate Collaboratively 273 Strategy 10 Mediate and Design Systems for Prevention 301 The Authors 333 Index 335

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Book SynopsisA fully updated, step-by-step guide for implementing COSO''s Enterprise Risk Management COSO Enterprise Risk Management, Second Edition clearly enables organizations of all types and sizes to understand and better manage their risk environments and make better decisions through use of the COSO ERM framework. The Second Edition discusses the latest trends and pronouncements that have affected COSO ERM and explores new topics, including the PCAOB''s release of AS5; ISACA''s recently revised CobiT; and the recently released IIA Standards. Offers you expert advice on how to carry out internal control responsibilities more efficiently Updates you on the ins and outs of the COSO Report and its emergence as the new platform for understanding all aspects of risk in today''s organization Shows you how an effective risk management program, following COSO ERM, can help your organization to better comply with the Sarbanes-Oxley Act KTable of ContentsPreface xi Chapter 1: Introduction: Enterprise Risk Management Today 1 The COSO Internal Controls Framework: How Did We Get Here? 2 The COSO Internal Controls Framework 3 COSO Internal Controls: The Principal Recognized Internal Controls Standard 14 An Introduction to COSO ERM 14 Governance, Risk, and Compliance 15 Global Computer Products: Our Example Company 16 Chapter 2: Importance of Governance, Risk, and Compliance Principles 21 Road to Effective GRC Principles 22 Importance of GRC Governance 23 Risk Management Component of GRC 25 GRC and Enterprise Compliance 26 Importance of Effective GRC Practices and Principles 28 Chapter 3: Risk Management Fundamentals 31 Fundamentals: Risk Management Phases 32 Other Risk Assessment Techniques 45 Chapter 4: COSO ERM Framework 51 ERM Definitions and Objectives: A Portfolio View of Risk 51 COSO ERM Framework Model 55 Other Dimensions of the ERM Framework 86 Chapter 5: Implementing ERM in the Enterprise 89 Roles and Responsibilities of an Enterprise Risk Management Function 90 Risk Management Policies, Standards, and Strategies 100 Business, IT, and Risk Transfer Processes 105 Risk Management Reviews and Corrective Action Practices 108 ERM Communications Approaches 112 CRO and an Effective Enterprise Risk Management Function 113 Chapter 6: Importance of Strong Enterprise Governance Practices 115 History and Background of Enterprise Governance: A U.S. Perspective 116 Enterprise Integrity and Ethical Behavior 119 Disclosure and Transparency 125 Rights and Equitable Treatment of Shareholders and Key Stakeholders 126 Governance Role and Responsibilities of the Board 128 Governance as a Key Element of GRC 128 Chapter 7: Enterprise Compliance Issues Today 131 Compliance Issues Today 132 Establish a Compliance Assessment Team 133 Compliance Risk Assessments and Compliance Program Reviews 136 Work Unit–Level Compliance Tracking and Review Processes 138 Compliance-Related Procedures and Staff Education Programs 141 Enterprise Hotline Compliance and Whistleblower Support 142 Assessing the Overall Enterprise Compliance Program 144 Chapter 8: Integrating ERM with COSO Internal Controls 147 COSO Internal Controls Background and Earlier Legislation 147 Efforts Leading to the Treadway Commission 151 COSO Internal Controls Framework 156 COSO Internal Controls and COSO ERM: Compared 174 Chapter 9: Sarbanes-Oxley and Enterprise Risk Management Concerns 177 Sarbanes-Oxley Act Background 177 SOx Legislation Overview 179 Enterprise Risk Management and SOx Section 404 Reviews 193 Internal Controls Reporting and Materiality 198 PCAOB Risk-Based Auditing Standards 199 Sarbanes-Oxley: The Other Sections 200 SOx and COSO ERM 201 Chapter 10: Corporate Culture and Risk Portfolio Management 203 Whistleblower and Hotline Functions 204 Risk Portfolio Management 208 Integrated Enterprise-Wide Risk Management 211 Chapter 11: OCEG Capability Model GRC Standards 215 GRC Capability Model “Red Book” 215 Other OCEG Materials: The “Burgundy Book” 223 Level and Scope of the OCEG Standards-Setting Authority 224 Chapter 12: Importance of GRC Principles in the Board Room 225 Board Decisions and Risk Management 226 Board Organization and Governance Rules 230 Corporate Charters and the Board Committee Structure 231 Audit Committees and Managing Risks 235 Establishing a Board-Level Risk Committee 238 Audit and Risk Committee Coordination 244 COSO ERM and Corporate Governance 245 Chapter 13: Role of Internal Audit in Enterprise Risk Management 247 Internal Audit Standards for Evaluating Risk 248 COSO ERM for More Effective Internal Audit Planning 251 Risk-Based Internal Audit Findings and Recommendations 264 COSO ERM and Internal Audit 265 Chapter 14: Understanding Project Management Risks 267 Project Management Process 268 PMBOK_ Guide: A Guide to the Project Management Book of Knowledge 269 PMBOK_ Guide’s Project Manager Risk Management Approach 272 Project-Related Risks: What Can Go Wrong 282 Implementing ERM for Project Managers 285 Chapter 15: Information Technology and Enterprise Risk Management 291 IT and the COSO ERM Framework 292 IT Application Systems Risks 294 Effective IT Continuity Planning 302 Worms, Viruses, and System Network Risks 307 IT and Effective ERM Processes 309 Chapter 16: Establishing an Effective GRC Culture throughout the Enterprise 311 First Steps to Establishing a GRC Culture: An Example 312 Promoting the Concept of Enterprise Risk 314 Establishing of Enterprise-Wide Governance Awareness 319 Enterprise Codes of Conduct 323 Building a GRC Culture: Risk, Governance, and Compliance Education Programs 326 Keeping the GRC Culture Current 327 Chapter 17: ISO 31000 and 38500 Risk Management Worldwide Standards 331 ISO Standards-Setting Process 332 Understanding ISO 31000 334 ISO 38500: The Corporate Governance of IT 337 Implementing an ISO Standard 340 Chapter 18: ERM and GRC Principles Going Forward 343 ERM and GRC for the Internal Controls Professional 344 COSO’s Ongoing Support Role 347 COSO ERM and GRC Future Prospects 348 About the Author 351 Index 353

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Book SynopsisHere in a short, compact and concise format is the basics of how to persuade more people more effectively, more ethically, and more often. Ziglar draws from his fundamental selling experiences and shows that while the fundamentals of selling may remain constant, sales people must continue learning, living, and looking: learning from the past without living there; living in the present by seizing each vital moment of every single day; and looking to the future with hope, optimism, and education. His tips will not only keep your clients happy and add to your income, but will also teach you ideas and principles that will, most importantly, add to the quality of your life. Content drawn from Ziglar on Selling.

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Book SynopsisA Dozen Lessons for Entrepreneurs shows how the insights of leading venture capitalists can teach readers to create a unique approach to building a successful business. By better understanding the views and experiences of a wide range of entrepreneurs, readers can discern which of many possible paths will lead to success.Trade ReviewWhen I first came to Silicon Valley, I was struck by how much people teach and learn from one another. In this book, Tren continues that spirit by sharing his own learning from others-and explains how investment judgments and decisions are made in the world of tech start-ups. -- Marc Andreessen, cofounder of Netscape and Andreessen Horowitz The book is among a select few to categorize the key learnings of leading VCs. -- Chris GoulakosTable of ContentsConcept DirectoryForeword, by Scott BelskyIntroductionI. The Founder Coaches1. Steve Blank2. Bill Campbell3. Eric RiesII. The Venture Capitalists4. Sam Altman: Y Combinator5. Steve Anderson: Baseline Ventures6. Marc Andreessen: Andreessen Horowitz7. Rich Barton: Expedia, Glassdoor, Zillow8. Roelof Botha: Sequoia Capital9. Jim Breyer: Breyer Capital10. Chris Dixon: Andreessen Horowitz11. John Doerr: Kleiner Perkins Caufield & Byers12. Peter Fenton: Benchmark13. Jim Goetz: Sequoia Capital14. Paul Graham: Y Combinator15. Kirsten Green: Forerunner Ventures16. Bill Gurley: Benchmark17. Reid Hoffman: Greylock Partners18. Ben Horowitz: Andreessen Horowitz19. Vinod Khosla: Khosla Ventures20. Josh Kopelman: First Round Capital21. Jenny Lee: GGV Capital22. Doug Leone: Sequoia Capital23. Dan Levitan: Maveron24. Jessica Livingston: Y Combinator25. Mary Meeker: Kleiner Perkins Caufield & Byers26. Michael Moritz: Sequoia Capital27. Chamath Palihapitiya: Social Capital28. Keith Rabois: Khosla Ventures29. Andy Rachleff: Wealthfront30. Naval Ravikant: AngelList31. Heidi Roizen: Draper Fisher Jurvetson32. Mark Suster: Upfront Ventures33. Peter Thiel: Founders Fund34. Fred Wilson: Union Square Ventures35. Ann Winblad: Hummer Winblad Venture PartnersConclusionGlossary

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Book SynopsisAn entertaining, accessible guide to 70 classic business texts, covering every aspect of business and a broad span of time.

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Book SynopsisA stronger, more informed approach to the energy markets The Energy World Is Flat provides a forward-looking analysis of the energy markets and addresses the implications of their rapid transformation.Trade Review“For industry analysts, this blogger included, it’s a brilliant and realistic assessment of the state of affairs and what potential investors should or shouldn’t look to” (Oilholics Synonymous Report, April 2015)Table of ContentsChapter 1 The Mother of All Battles. The Flattening and Globalization of the Energy World 1 Chapter 2 Lessons from the Internet Revolution and the Dotcom Bubble 11 Chapter 3 The 10 Forces that are Flattening the Energy World 31 Chapter 4 Flattener #1 – Geopolitics: The Two Sides of the Energy Security Coin 35 Chapter 5 Flattener #2 – The Energy Reserves and Resources Glut 53 Sorry, No Peak Oil 64 No Peak Gas Either 76 Chapter 6 Flattener #3 – Horizontal Drilling and Fracking 85 Chapter 7 Flattener #4 – The Energy Broadband 103 Chapter 8 Flattener #5 – Overcapacity 117 Chapter 9 Flattener #6 – Globalization, Industrialization, and Urbanization 123 Chapter 10 Flattener #7 – Demand Destruction 131 Chapter 11 Flattener #8 – Demand Displacement 135 The Battle for Transportation Demand 135 The Battle for Electricity and Industrial Demand 148 The Energy Domino 151 Chapter 12 Flattener #9 – Regulation and Government Intervention 159 Regulation vs. Free Markets 160 The War on Pollution and Coal 165 Renewable Energy and the Disinflation of Power Prices 172 Biofuels and Food Inflation 193 Chapter 13 Flattener #10 – Fiscal, Monetary, and Macroeconomic Flatteners 207 The Btu that Broke OPEC’s Back 209 The Oil Tax Weapon 214 Monetary Experiments and the Credit Risk Time Bomb 220 Financial Flows. Let’s Blame the Speculators 232 Chapter 14 Implications and Opportunities in the Financial Markets 245 Concluding Remarks 275 Appendix For a Competitive European Energy Policy 279 Index 289

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Book SynopsisTable of ContentsPart I: Foundations 1. Globalizing Business 2. Formal Institutions: Political, Economic and Legal Systems 3. Informal Institutions: Analyzing Culture 4. Firm Resources: Competitiveness and Growth Part II: Business Across Borders 5. Trading Internationally 6. Investing Abroad Directly 7. Exchange Rates Part III: Globalization 8. European Integration 9. Global Integration and Multilateral Organizations 10. Responsible Business Part IV: The Firm on the Global Stage 11. Starting International Business 12. Foreign Entry Strategies 13. Competitive Dynamics 14. Global Growth Strategies : Partnerships and Acquisitions Part V: Operations in the Global MNE 15. Organizing and Innovating in the MNE 16. People in the MNE 17. Customers and Suppliers of the MNE Part VI: Integrative Cases

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Book SynopsisThe definitive guide to queueing theory and its practical applicationsfeaturesnumerous real-world examples of scientific, engineering, and business applications Thoroughly updated and expanded to reflect the latest developments in the field,Fundamentals of Queueing Theory, Fifth Editionpresents the statistical principles and processes involved in the analysis of the probabilistic nature of queues. Rather than focus narrowly on a particular application area, the authors illustrate the theory in practice across a range of fields, from computer science and various engineering disciplines to business and operations research. Critically, the text also provides a numerical approach to understanding and making estimations with queueing theory and provides comprehensive coverage of both simple and advanced queueing models. As with all preceding editions, this latest update of the classic text features a unique blend of the theoretical and timely real-world applicTable of ContentsPreface ix Acknowledgments xi About the Companion Website xiii 1 Introduction 1 1.1 Measures of System Performance 2 1.2 Characteristics of Queueing Systems 4 1.3 The Experience of Waiting 9 1.4 Little’s Law 10 1.5 General Results 19 1.6 Simple Bookkeeping for Queues 22 1.7 Introduction to the QtsPlus Software 26 Problems 27 2 Review of Stochastic Processes 35 2.1 The Exponential Distribution 35 2.2 The Poisson Process 39 2.3 Discrete-Time Markov Chains 49 2.4 Continuous-Time Markov Chains 62 Problems 69 3 Simple Markovian Queueing Models 73 3.1 Birth-Death Processes 73 3.2 Single-Server Queues (M=M=1) 77 3.3 Multiserver Queues (M=M=c) 90 3.4 Choosing the Number of Servers 97 3.5 Queues with Truncation (M=M=c=K) 100 3.6 Erlang’s Loss Formula (M=M=c=c) 105 3.7 Queues with Unlimited Service (M=M=1) 108 3.8 Finite-Source Queues 109 3.9 State-Dependent Service 115 3.10 Queues with Impatience 119 3.11 Transient Behavior 121 3.12 Busy-Period Analysis 126 Problems 127 4 Advanced Markovian Queueing Models 147 4.1 Bulk Input (M[X]=M=1) 147 4.2 Bulk Service (M=M[Y ]=1) 153 4.3 Erlang Models 158 4.4 Priority Queue Disciplines 172 4.5 Retrial Queues 191 Problems 204 5 Networks, Series, and Cyclic Queues 213 5.1 Series Queues 215 5.2 Open Jackson Networks 221 5.3 Closed Jackson Networks 229 5.4 Cyclic Queues 243 5.5 Extensions of Jackson Networks 244 5.6 NonJackson Networks 246 Problems 248 6 General Arrival or Service Patterns 255 6.1 General Service, Single Server (M=G=1) 255 6.2 General Service, Multiserver (M=G=c=_,M=G=1) 290 6.3 General Input (G=M=1, G=M=c) 295 Problems 306 7 General Models and Theoretical Topics 313 7.1 G=Ek=1, G[k]=M=1, and G=PHk=1 313 7.2 General Input, General Service (G=G=1) 320 7.3 Poisson Input, Constant Service, Multiserver (M=D=c) 330 7.4 Semi-Markov and Markov Renewal Processes in Queueing 332 7.5 Other Queue Disciplines 337 7.6 Design and Control of Queues 342 7.7 Statistical Inference in Queueing 353 Problems 361 8 Bounds and Approximations 365 8.1 Bounds 366 8.2 Approximations 378 8.3 Deterministic Fluid Queues 392 8.4 Network Approximations 400 Problems 411 9 Numerical Techniques and Simulation 417 9.1 Numerical Techniques 417 9.2 Numerical Inversion of Transforms 433 9.3 Discrete-Event Stochastic Simulation 446 Problems 469 References 475 Appendix A: Symbols and Abbreviations 487 Appendix B: Tables 495 Appendix C: Transforms and Generating Functions 503 C.1 Laplace Transforms 503 C.2 Generating Functions 510 Appendix D: Differential and Difference Equations 515 D.1 Ordinary Differential Equations 515 D.2 Difference Equations 531 Appendix E: QtsPlus Software 537 E.1 Instructions for Downloading 540 Index 541

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Book SynopsisTrade Review"Temin is a professional economist, and his book glows with the fervour of the true believer."--Peter Thonemann, Times Literary Supplement "[T]his important book should be a challenge to ancient economic historians of all persuasions to engage seriously with both economic theory and comparative history, as well as with its specific claims about the development and performance of the Roman Empire."--Neville Morley, Sehepunkte "In The Roman Market Economy Peter Temin accomplishes the quintessential task of the economic historian: to take shards of pottery, folios of brittle parchment, and patinated tools and fashion from them a credible, comprehensive and vivid picture of a society long gone."--Plamen Ivanov, LSE Review of Books "The Roman Market Economy effectively demonstrates the elegance and simplicity of economic demonstration. But Temin's methodological point would have been more persuasive had it shown that an economic methodology can lead to new, or challenge old, understandings of the ancient economy."--Sitta von Reden, Journal of Interdisciplinary HistoryTable of ContentsPreface and Acknowledgments ix 1. Economics and Ancient History 1 Part I: Prices *Introduction: Data and Hypothesis Tests 27 *2. Wheat Prices and Trade in the Early Roman Empire 29 *3. Price Behavior in Hellenistic Babylon 53 *Appendix to Chapter 3 66 *4. Price Behavior in the Roman Empire 70 Part II: Markets in the Roman Empire *Introduction: Roman Microeconomics 95 *5. The Grain Trade 97 *6. The Labor Market 114 *7. Land Ownership 139 *8. Financial Intermediation 157 Part III: The Roman Economy *Introduction: Roman Macroeconomics 193 *9. Growth Theory for Ancient Economies 195 *10. Economic Growth in a Malthusian Empire 220 *Appendix to Chapter 10 240 *11. Per Capita GDP in the Early Roman Empire 243 References 263 Index 289

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Book SynopsisSimple Habits for Complex Times teaches leaders three transformational practices that will enable them to thrive in the face of increasingly complex challenges with uncertain outcomes. By learning to take multiple perspectives, ask different questions, and see the system in which they must work, leaders can elevate their performance. This book shows them how.Trade Review"[Berger and Johnston] focus on several perspectives and actions that leaders can use to guide their organizations through difficult times . . . This well-written and well-researched book will especially appeal to those in leadership positions who are looking for effective tools to deal with change and challenges . . . Recommended"—T. R. Gillespie, CHOICE"Three cheers!!! This book doesn't just tell you how. It shows you how to become a more effective leader in conditions of complexity and vulnerability—in other words, circumstances that we face all the time. Rather than a simple recipe that fits some adolescent dream of perfection, it's an invitation into lifelong learning that will transform you and your organization. Welcome! All aboard?"—William R. Torbert, Boston College and Principal, Action Inquiry Associates"This book is a superb exploration of the ways that complexity calls on leaders to think, act, and engage differently. It will leave you with a few simple, yet powerful, habits that will change you as a leader . . . and a person. A landmark work!"—Michael Rennie, Global Leader, McKinsey & Company, Organization and Leadership Practice"Garvey Berger and Johnston are superb teachers! Simple Habits for Complex Times is a perfect blend of 'story' and 'lesson.' You'll keep turning the pages and the pages will turn you into a better leader."—Robert Kegan, Harvard University and co-author of Immunity to Change"Faced with dramatic change, leaders in all sectors must boldly think anew. As a woman from the global south, leading a large global non-government organization, I need new models and approaches to leading in this new world. Keith and Jennifer offer me stimulating and refreshing advice on how I can think and act differently to achieve enduring change."—Winnie Byanyima, Executive Director, Oxfam International"This is the perfect guide to corporate transformation. Changing consumption patterns are turning business models upside down. Garvey Berger and Johnston show you how to drain the swamp of ambiguity, squarely face unexpected challenges, and seize new opportunities."—Eric Passmore, Chief Technology Officer, Online Publishing and Media, Microsoft Corporation"Berger and Johnston offer a refreshing and bold take on meeting the challenges of leadership, fearlessly slaying sacred cows of previous theories to illuminate a model for the emerging future."—Erica Ariel Fox, New York Times bestselling author of Winning From Within"This is mandatory reading if you want a shot at navigating complexity with grace. Jennifer and Keith render complexity visible, accessible, and workable. We all know about the pressures of uncertainty and the rapid pace of change, but 'the how' of being a leader has been unfathomable—until now. "—Gayle Karen K. Young, Chief Talent and Culture Officer, Wikimedia Foundation"Simple Habits for ComplexTimesgives us a glimpse into the future—providing practical approaches not only to cope with complexity, but to learn and thrive in it. Practicing these simple, counterintuitive habits will enable leaders to grow past their limits. If you're serious about maximizing your leadership potential, this is a terrific book."—Larry Clark, Vice President of Talent Management and Development, Comcast CableTable of ContentsContents and Abstracts1Leading the possible chapter abstractThis chapter introduces what the authors mean about complexity, volatility, ambiguity and uncertainty (VUCA) that seem to be growing in workplaces and families. The chapter begins to explore the three habits of mind that frame the development of the ideas through the other chapters. These habits for leaders are asking different questions, taking multiple perspectives, and seeing more of the system. 2Engage With Complexity, But Keep It Simple chapter abstractThis chapter describes how leading in complex situations requires different approaches than leading in more knowable contexts based on the use of the Cynefin framework. The chapter points to the welter of demands on leaders to simplify to focus on what is most important, to measure progress, and report on performance. Unfortunately, methods to simplify and focus are effective when the situation is known or a right answer can be figured out, but in complex situations, there are too many interconnected variables to be able to predict what might happen and so quite different methods are needed to lead effectively. The chapter demonstrates leadership approaches needed in complexity, including setting a clear direction and boundaries for the organization or project and then conducting safe-to-fail experiments to learn the inclinations of the system and discover what works and what does not. 3Say What You Think, Listening for the Ways You Might Be Wrong chapter abstractThis chapter argues some of the most profound changes leaders can make to ways they lead are based on how they engage with people and how they change their thinking about this. Leaders are rewarded for being good problem solvers and thus coming to difficult conversations or running meetings, assuming that other people have problems or are problems that they need to solve. This chapter offer a new mindset of seeing others as people who make sense of the world differently and from whom the leader could learn useful insights and gain a bigger view of the situation. This sensemaker mindset radically changes how leaders lead. The chapter sets out a simple model for leaders to follow: giving clear data, separating out feelings and interpretation, and being genuinely curious and actively listening to the ways other people are making sense of things. 4Create A Clear Vision For An Unclear Future chapter abstract 5Make Rational Use Of Human Irrationality chapter abstractThis chapter applies the insights of derived recent decades from behavioral economics about the mix of rationality and emotion that is at play in the ways humans perceive things and make decisions and how this shapes us as leaders. The authors identify common biases and mindsets leaders need to be aware of and how they might use this awareness to increase their effectiveness. Biases highlighted include thinking we are considering all the data, but seeing only data that supports what we already believe or have already decided; thinking we consider the future carefully, but being captured by the past (or superimposing the past on what we say the future will look like); and how thinking we see the world and our colleagues clearly, but really mostly judging by using our somewhat paranoid sense of the intentions we project on them. 6Communicate Your Certainty About Uncertainty chapter abstractTheories of effective communications assume crisp clear consistent messages repeated on many occasions and leaders actually discover crispness, clarity, and consistency are in short supply when the situation is complex. Leaders in complex situations need to have different sorts of conversations from the very beginning. The chapter describes a non-linear process of communication and the factors leaders need to pay attention to. These include setting the conditions for the initial direction and the initial boundaries, communicating a mindset about the direction and boundaries; Engaging emotions as well as logic and using stories and metaphors; attaching these ideas to things that have worked in the past; changing the messages as you learn, and listening well to enable feedback. 7Grow Your People To Be Bigger Than Your Problems chapter abstractThis chapter applies the ideas of adult development to how leaders might build organizations better equipped to work in conditions of volatility, uncertainty, complexity, and ambiguity. This depends on beginning with a mindset that people can grow and understand the world differently. From that basis, adult development theories can provide a growth framework for understanding how different adults may make sense of these challenges and how to change organizational practices to have work be a place where people are able to grow their capabilities. The chapter also provides examples of a number of organizational policies or values that are intended to do good things and also, perversely, may constrain people's development in the workplace. These include commitments such as hiring the smartest people, holding people accountable for results, using competition to sharpen people's performance, and always treating people the same. 8Lead Change as the New Normal chapter abstractThis chapter presents a change model for leaders working in complex adaptive situations. The authors make the point that the ways leaders are required to be different during times of uncertainty and complexity are the same ways leaders can intentionally use to create a change in their organization (also a time of complexity and uncertainty). The core elements of this model are: Determining what's predictable and what's not, and leaning in to the unpredictable settings; creating a feedback rich organization to support constant learning; choosing direction and building guardrails; examine the present situation and looking for the current patterns of attraction; experimentingand learning; communicating clearly in uncertain times; and, all the while, developing a growth mindset in yourself and others.

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Book SynopsisPracticing Narrative Mediation provides mediation practitioners with practical narrative approaches that can be applied to a wide variety of conflict resolution situations.Table of ContentsPreface vii 1 How to Work with Conflict Stories: Nine Hallmarks of Narrative Mediation 1 2 Negotiating Discursive Positions 40 3 Tracing Discursive Positioning Through a Conversation 64 4 Working with Cultural Narratives in Mediation 99 5 Divorce Mediation and Collaborative Practice with Chip Rose 129 6 Outsider-Witness Practices in Organizational Disputes with Allan Holmgren 166 7 Employment Mediation with Alison Cotter 185 8 Restorative Conferencing in Schools 215 9 Conflict Resolution in Health Care 242 Epilogue 283 References 289 About the Authors 299 Index 303

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Book SynopsisDesigning Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith's widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy.Table of ContentsDecision Tools Included on the CD-ROM ix Introduction xi The Authors xv 1 Fundamentals of Organization Design 1 The Star ModelTM: A Framework for Decision Making 2 Strategy 5 Organizational Capabilities: Translating Strategy into Design Criteria 6 Structure 8 Processes 16 Rewards 21 People 22 Design Principles 23 Requisite Complexity 23 Complementary Sets of Choices 23 Coherence, Not Uniformity 24 Active Leadership 24 Reconfigurability 24 Evolve, Do Not Install 24 Start with the Lightest Coordinating Mechanism 25 Make Interfaces Clear 25 Organize Rather Than Reorganize 25 2 Designing Around the Customer 27 Customer-Centric Strategies 28 What Is Customer-Centric? 28 Strategy 29 Structure 29 Process 30 Rewards 30 People 30 The Drive Toward Customer-Centricity 31 Customer-Centric Strategies 33 Customer Profitability and Segmentation 36 Customer-Centric Organizations 38 Strategy Locator: How Customer-Centric Do You Need to Be? 38 Customer-Centric Capabilities 41 Customer-Centric Light 42 Customer-Centric Medium 49 Customer-Centric Intensive 57 3 Organizing Across Borders 69 Levels of International Strategy 71 Level 1: Export 71 Level 2: Partner 72 Level 3: Geographic 73 Level 4: Multidimensional Network 73 Level 5: Transnational 73 Design Considerations: Geographic 74 Geographic Example: Cemex 76 Structure 76 Processes 83 Rewards 87 People 87 Design Considerations: Multidimensional Network 89 Strategy 90 Structure 91 Processes 95 Rewards 100 People 101 Design Considerations: Transnational 103 Strategy 104 Structure 104 Processes 105 Rewards 107 People 107 4 Making a Matrix Work 109 What Is a Matrix? 110 Strategic Reasons to Use a Matrix 112 Challenges of a Matrix 113 Matrix Design 116 Structure 116 Processes 126 Rewards 134 People 137 5 Solving the Centralization—Decentralization Dilemma 141 Corporate Center Strategy 143 Understanding the Business Portfolio 144 Portfolio Diversity 145 Organizational Implications of the Business Portfolio Strategy 147 Role of the Corporate Center 149 Size of Corporate Staff 151 Centralization and Decentralization 152 Definitions 152 Strategic Reasons for Centralization 154 Strategic Reasons for Decentralization 156 Predictable Problems of Centralization 158 Predictable Problems of Decentralization 160 Making an Explicit Choice 161 Getting the Best of Both: A Balancing Act 163 Structure 165 Processes 167 Rewards 171 People 171 6 Organizing for Innovation 173 Innovation Strategies 175 Sustaining Innovation 176 Breakthrough Innovation 176 Innovation Capabilities 178 Innovation Process 178 Portfolio Management 180 Balancing Separation and Linkage 180 Designing for Breakthrough Innovation 181 MeadWestvaco Specialty Chemicals Division 182 Structure 184 Processes 190 Rewards 196 People 199 7 Conclusion 203 Appendix: Decision Tools 207 Bibliography 245 Index 249 How to Use the CD-ROM 255

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Book SynopsisROI Fundamentals ROI Fundamentals is the first of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings. ROI Fundamentals outlines the basic ROI Methodology and shows why measuring return on investment is such a valuable process. The book highlights the benefits of implementing an effective ROI model and also reveals the challenges organizations face when incorporating the ROI Methodology. Using real-world examples from international companies, the authors explore the types of organizations that are best suited for the ROI Methodology and suggest the optimal time to implement it. The book also offers step-by-step information for planning an effective ROI Table of ContentsAcknowledgments from the Editors. Preface: The Realities of ROI. Chapter 1: A Brief Description of the ROI Methodology. Evaluation Levels: A Beginning Point. Evaluation Planning. Data Collection. Isolation of Program Effects. Data Conversion. Intangible Benefits. Program Costs. Return on Investment Calculation. Reporting. Case Study. Final Thoughts. Chapter 2: Why ROI? Progress and Status of ROI. Why ROI? Concerns About Using ROI. Barriers to ROI Implementation. Benefits of Using ROI. ROI Best Practices. Final Thoughts. Chapter 3: Who Should Use the ROI Methodology? The Typical Organization. The Typical Program. Signs That an Organization Is Ready for the ROI. Methodology. Taking a Reactive Versus a Proactive Approach. Final Thoughts. Chapter 4: How to Build a Credible Process. The Evaluation Framework. The Process Model. The Operating Standards: Guiding Principles. Case Applications and Practice. Implementation. Final Thoughts. Chapter 5: Inhibitors of Implementation. Barriers to Implementation. ROI Myths. Next Steps. Final Thoughts. ROI Quiz. Quiz Answers. Chapter 6: Planning for Evaluation. Establishing Purpose and Feasibility. Developing the Planning Documents. Conducting the Planning Meeting. Identifying Data Sources. Final Thoughts. Appendix. Index. About the Authors.

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Book SynopsisStandardization is one of the defining aspects of modern life, its presence so pervasive that it is usually taken for granted. However cumbersome, onerous, or simply puzzling certain standards may be, their fundamental purpose in streamlining...Trade Review"Standards and Their Stories is an important, well-written, and extraordinarily provocative examination of a part of the world usually hidden from any sort of public view. The authors show how much of what we take for granted is the result of negotiation, compromise, and occasionally coercion. They do so by inventing a suite of new and innovative research methods. As a result, this book is likely to become not only 'the standard' for studies of this sort but also the starting point for new ways of investigating sociotechnical processes."—Lawrence Busch, Michigan State University"I sat down to read the book, read the first page, and paused while my face broke into a smile and a comfortable warm feeling came over my body. Yup, this was going to be a great book. Further reading confirmed the impression. Standards rule our lives. Yeah, standards, that dull, frustrating, topic studied by 'The Society of People Interested in Boring Things.' But this book proves that far from being dull, the stories behind standards are interesting, insightful, and revealing of the workings of bureaucracy. Standards are essential for different stuff made by different companies in different countries to work well together. Whether it is bananas or chocolate, application forms for terrorist training, or the sizes of people's rear ends (critical for airline seats), standards are essential part of life today (all these are covered in the book). This engaging book serves several purposes. It explains much of the history, rationale, and politics of standards. It shows why they have huge social impact, far beyond what most of us realize, often far beyond what was intended. And best of all, it is fun to read."—Don Norman, Northwestern University, author of The Design of Future Things

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Book SynopsisVirtually everyone sells in some capacity today, and we can become better at selling by becoming smarter at it. In today's highly competitive marketplace, creating an advantage through sales is imperative. Distilled into this single, handy-sized volume are twenty tips, advice and techniques to help anyone to improve their sales capability. It provides insights and tools to develop a more considered, smarter approach to overcoming any sales-related problem and situation. Each piece of advice is accompanied by graphic aids to aid understanding.

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Book SynopsisFocuses on women and households as significant productive units of global production systems and brings gender and social reproduction into the theoretical center of global commodity and value chain analysis.Trade Review"A collective project between Virginia Tech and SUNY Binghamton, original essays from both novice researchers and senior scholars use ethnographic, archival, and some social survey data to provide alternatives to neoclassical and neoliberal economic analysis . . . Recommended." -- G. M. Massey * CHOICE *"[B]oth the analysis and case studies brought together in this book are based on strong scholarly research. Combined, they provide important insights into key aspects of the gendered dimensions of commodity chains, and rightly establish gender as central to the analysis. For those in accord with a World Systems perspective, the book is a must read that will provide a foundation for future investigation. For those with differing perspectives on gender, development, and global value chains, this is a thought-provoking book that will help to stimulate much needed future debate and research." -- Stephanie Ware Barrientos"Work on gender, while very difficult because of the resistance, is also very urgent. We have, as the saying goes, not a minute to lose, which is why this book constitutes an important contribution not merely to the social sciences but to the larger world political scene." * From the foreword by Immanuel Wallerstein *"This is a genuinely exciting collection that fills a critical need. Gendered Commodity Chains contains interesting empirical case studies, as well as probing conceptual pieces that synopsize larger bodies of recent research—and then push the envelope much further! It will be an invaluable addition to course readings in fields including development studies, comparative sociology, international studies, political economy, and feminist studies, and a must for academic libraries." -- David A. Smith, University of California * Irvine *"Wilma Dunaways's Gendered Commodity Chains: Seeing women's Work and Households in Global Production is a stunning collaboration that will inspire further conceptual work and research in fields as diverse as anthropology, economics, development studios, sociology, and geography. The prose is crystal clear, accessible, and compelling." -- Altha J. Cravey * American Journal of Sociology *"Wilma A. Dunaway's edited volume contributes to the fields of economics, development, and gender studies by drawing attention to fundamental features of the capitalist system that have long exploited women . . . Dunaway superbly describes how women's unpaid labor and home-based production lowers the value of labor power, cheapens wage rates, externalized costs to households, and creates levels of exploitation to the direct benefit of capitalists . . . Dunaway's volume provides a pivotal contribution to the study of commodity chains by exposing how capitalists externalize hidden costs to women's uncompensated and inequitable reproductive and productive labor with direct ramifications on the sustainability of households. Communities, local economies, and ecosystems worldwide." -- Nicole Coffey Kellett"This volume enters uncharted territory. As well as a range of sectors and geographical case studies, it provides a far-reaching theoretical reappraisal of the significance of women's work—both paid and unpaid, hidden and visible—to the accumulation of capital and the social reproduction systems that underlie the accumulation of capital. Unmissable." -- Professor Ruth Pearson * University of Leeds *"From theoretical and methodological analysis to empirical work, this volume fills a vacuum in commodity chain studies to show how 'gender is everywhere.' Gendered Commodity Chains will be of great use for teaching and research, with many policy implications and suggestions for future research." -- Lourdes Benería * Cornell University *

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Book SynopsisThis is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair...Trade ReviewHow ironic, at an historic moment when technology has assumed a taken-for-granted status in the workplace, that scholarship on organizations, work, and technology has only recently begun to find its feet. With this splendid ethnography of work practices by technicians who service photocopy machines, Julian Orr has made a major incursion into this territory, producing a volume that bridges disciplinary boundaries by joining the literature of organizations, occupations, and work with that of science and technology studies. -- Diane Vaughn * Administrative Science Quarterly *This book should be of value to anyone interested in studies of work practice, and to those who study technical work in particular. -- Bonalyn J. Nelsen * Industrial and Labor Relations Review *

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Book SynopsisSince its hardcover publication in August of 1995, Buffett has appeared on the Wall Street Journal, New York Times, San Francisco Chronicle, Los Angeles Times, Seattle Times, Newsday and Business Week bestseller lists.Starting from scratch, simply by picking stocks and companies for investment, Warren Buffett amassed one of the epochal fortunes of the twentieth century—an astounding net worth of $10 billion, and counting. His awesome investment record has made him a cult figure popularly known for his seeming contradictions: a billionaire who has a modest lifestyle, a phenomenally successful investor who eschews the revolving-door trading of modern Wall Street, a brilliant dealmaker who cultivates a homespun aura.Journalist Roger Lowenstein draws on three years of unprecedented access to Buffett’s family, friends, and colleagues to provide the first definitive, inside account of the life and career of this American original. Bu

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Book SynopsisAlbert J. Churella chronicles the history of the Pennsylvania Railroad within the context of social, economic, and technological changes of nineteenth- and twentieth-century America. The story of the PRR illuminates broad themes in U.S. history, including labor relations, the relationship between business and government, and technological advances.Trade Review"Finally, we have a meticulously researched, sensibly crafted, and beautifully written history of the Pennsylvania Railroad. In this first volume Albert Churella traces the 'Pennsy' from its gestation to the outbreak of World War I, leaving a forthcoming study to explore the decline and death of this great American enterprise. Churella provides a feel for the railroad, and he always considers the broader historical context. This book will become the standard history of the 'Standard Railroad of the World.'" * H. Roger Grant, Clemson University *"I've long thought it unlikely that anyone would produce a full history of the Pennsylvania Railroad, as the topic was simply too vast. Happily, I've been proven wrong. Albert Churella has captured the PRR's multifaceted history with a combination of deep original research in primary sources and attention to the best contemporary scholarship, blending close attention to internal developments and personalities with an equally rich account of external social, political, and technological realities. A truly landmark publication." * Christopher T. Baer, Hagley Museum and Library *"Mining a treasure trove of archival material, Albert Churella has produced a monumental history of a singularly important institution. This work will be an invaluable resource, not only for railroad historians and those interested in the Pennsylvania Railroad and the regions it served. But for all students of American industrial history." * Steven W. Usselman, author of Regulating Railroad Innovation: Business, Technology, and Politics in America *Table of ContentsIntroduction List of Abbreviations Chapter 1. The Way West, 1682-1826 Chapter 2. Commonwealth, 1826-1846 Chapter 3. Community, 1846 Chapter 4. Enterprise, 1846-1852 Chapter 5. Executive, 1852-1857 Chapter 6. Coordination, 1857-1860 Chapter 7. Expansion, 1850-1868 Chapter 8. Conflict, 1860-1868 Chapter 9. Empire, 1868-1876 Chapter 10. Connections, 1865-1873 Chapter 11. Limits, 1874-1877 Chapter 12. Order, 1877-1899 Chapter 13. System, 1889-1929 Chapter 14. Regulation, 1899-1910 Chapter 15. Terminus, 1917 Notes Index Acknowledgments

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Book SynopsisThis book provides a framework for understanding family business success and introduces a set of tools that can be used to build "family business champions": firms that continue to excel while transitioning successfully from generation to generation.Trade Review"Eric Flamholtz and Yvonne Randle's Building Family Business Champions confronts the challenge of family business succession head on, providing concepts and managerial tools to help achieve this ambitious undertaking. If anyone fully understands the pitfalls of the family business, it's these two. This book delivers a very compelling, in-depth, and practical solution to all things family and business."—Tyler Barth, President, Young Investors Organization"Building Family Business Champions offers an innovative new approach to managing family-operated firms. Using in-depth practical examples, it provides a systematic framework for evaluating their success. This book will be of tremendous use to family business practitioners and consultants alike."—Michael Preston, Columbia Business SchoolTable of Contents1. A Framework for Building Family Business Champions 2. The Evolution of Family Businesses 3. Strategic Planning 4. Organizational Structure and Roles 5. Performance Management 6. Culture Management 7. The Dark Side 8. Leadership 9. Succession 10. Lessons Learned

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Book SynopsisIn the global marketplace, negotiation frequently takes place across cultural boundaries, yet negotiation theory has traditionally been grounded in Western culture. This book, which provides an in-depth review of the field of negotiation theory, expands current thinking to include cross-cultural perspectives.Trade Review"The Handbook of Negotiation and Culture, edited by two of the foremost authorities on the topic, represents an important contribution to the literature. All negotiation researchers should explore the contents of this volume. Cultural researchers will want to study the details carefully." —Max H. Bazerman, Harvard Business School"This book makes an important contribution to researchers of negotiation and culture. It provides an excellent overview of research findings, encourages new avenues for research, and is just plain exciting and thought-provoking."—Lisa A. Barron, University of California, Irvine"The Handbook of Negotiation and Culture: Theoretical Advances and Cross-cultural Perspectives is an excellent compilation of theory, reviews and commentary on culture and negotiation. This book will be a 'must' for negotiation researchers and sophisticated practitioners."—Roy Lewicki, Fisher College of Business, The Ohio State University"Two of the best informed academics at the interface of culture and negotiation select the savviest thinkers in the social psychology of negotiation. Each of these scholars is focused upon a key area in the negotiation process and asked to analyze the primary issues in their domain of expertise. Voila! The state-of-the-art is now in print. Negotiate it into your hands."—Michael H. Bond, Department of Psychology, The Chinese University of Hong Kong"The authors have succeeded in highlighting the myriad ways in which culture can affect how negotiators formulate their preferences, communicate about those preferences, and react to the deals they construct. As such, it is indeed a 'must read' for anyone who studies negotiation."—Administrative Science QuarterlyTable of ContentsTable of Contents for The Handbook of Negotiation and Culture List of Tables and FiguresA ix ForewordA A A A A A A A A A A A A A xi PrefaceA A A A A A A A A A A A A A A A A A xv part one.A A A A A A A A A A basic psychological processes IntroductionA A A A A A A A A 3 1. The Evolution of Cognition and Biases in Negotiation Research: An Examination of Cognition, Social Perception, Motivation, and EmotionA A A A A A A A A A A A A A A 7 Leigh Thompson, Margaret Neale, and Marwan Sinaceur 2. Cultural Differences and Cognitive Dynamics: Expanding the Cognitive Perspective on NegotiationA A A A A A A A A A A A 45 Michael W. Morris and Michele J. Gelfand 3. I Laughed, I Cried, I Settled: The Role of Emotion in NegotiationA A A A A A A A A A 71 Bruce Barry, Ingrid Smithey Fulmer, and Gerben A. Van Kleef 4. Culture and Emotions in Intercultural Negotiations: An OverviewA A A A A A A 95 Rajesh Kumar 5. Motivation in Negotiation: A Social Psychological AnalysisA A A A A A A A A A A A A A A A A 114 Carsten K. W. De Dreu part two.A A A A A A A A social processes IntroductionA A A A A A A A A 139 6. Communication Processes in Negotiation: Frequencies, Sequences, and PhasesA A A A A 143 Laurie R. Weingart and Mara Olekalns 7. Culture and Negotiation ProcessesA A A A A A A A A A A A A 158 Wendi Lyn Adair and Jeanne M. Brett 8. Resolving Disputes Between Faceless Disputants: New Challenges for Conflict Management TheoryA A A A A A A A A 177 Debra L. Shapiro and Carol T. Kulik 9. Culture and Conflict: Enlarging Our Dispute Resolution FrameworkA A A A A A A A A A A A 193 Catherine H. Tinsley part three.A A A A A negotiation in context IntroductionA A A A A A A A A 213 10. The "Dark Side" of Social Context: The Role of Intergroup Paranoia in Intergroup NegotiationsA A 219 Roderick M. Kramer 11. Cultural Structuring of the Social Context of NegotiationA A A A A A 238 Michele J. Gelfand and Deborah A. Cai 12. Contractual and Emergent Third-Party InterventionA A A A A A A A A A A A A A A 258 Donald E. Conlon and Christopher J. Meyer 13. Adaptive Third Parties in the Cultural MilieuA A A A A A A A A A 280 Peter J. Carnevale, Yeow Siah Cha, Ching Wan, and Sam Fraidin 14. Justice and NegotiationA A A A A A A A A A A A A A A 295 Tom Tyler and Steven L. Blader 15. Justice Across Cultures: A Three-Stage Model for Intercultural NegotiationA A A 313 Kwok Leung and Kwok-Kit Tong 16. What Do Communication Media Mean for Negotiators? A Question of Social AwarenessA A A A A 334 Kathleen L. McGinn and Rachel Croson 17. At the Crossroads of Culture and Technology: Social Influence and Information-Sharing Processes During NegotiationA A A A A A 350 Zoe I. Barsness and Anita D. Bhappu 18. Conflicting Interests in Social Life: Understanding Social Dilemma DynamicsA A 374 J. Mark Weber and David M. Messick 19. Cross-Cultural Perspectives on Cooperation in Social DilemmasA A A A A A A A A A A A A A 395 Jeanne Brett and Shirli Kopelman part four.A A A A A A A epilogue 20. Integrating Negotiation and Culture ResearchA A A A A A A A 415 Michele J. Gelfand and Jeanne M. Brett ContributorsA A A A A A A A 429 Author IndexA A A A A A A 435 Subject IndexA A A A A A A 451

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Book SynopsisFew cars in history have grabbed the public's fancy as much as the ill-fated Edsel, the Titanic of automobiles. The magnitude of the marketing disaster has made Edsel a household word. Remarkably, there has never before been a book that tells the whole storyhow the Edsel was planned, created, produced, and marketed.Trade Review"For those struggling to make sense of the product plan, the corporate culture, the automotive landscape, or how the modern Ford Motor Company came to be Disaster in Dearborn is a good place to start." -- Automotive Design and Production"Bonsall's book is sure to appeal to the dedicated car fancier and the armchair historian in all of us." -- Road and Track"Thomas E. Bonsall, a veteran author of automobile histories, revisits the scene of [the] wreck and supplies an interesting thesis . . . .Disaster in Dearborn . . . .is lavishly illustrated, with dozens of pictures of real Edsels and sketches of Edsels that might have been." -- The Philadelphia Inquirer"Bonsall has not only found new approaches to the subject, but sheds fresh light on the oft-rehashed reasons for the Edsel's death. The book is well written, flows nicely, and artfully mixes personalities and corporate policies. It adds a great deal to our understanding of one of the twentieth century's biggest corporate disasters." -- James A. Ward * University of Tennessee at Chattanooga *"Bonsall's success is in an attention to details of development of the car and the book's rich illustrations. . . . These provide the best context for the Edsel story and serve to remind us that our largest companies can at times become hopelessly out of step with their customers." -- Library Journal"Easy to read, and packed with many rare photos, Bonsall's book is a must-read for any automotive enthusiast." -- Artvoice"With a number of great black-and-white illustrations accompanying this interesting story, Bonsall has created a winning tribute to an unfortunate loser." -- Choice

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Book SynopsisThis book examines the dynamics of the sociocultural processes inherent in mergers and acquisitions, and draws implications for post-merger integration management.Trade Review"[T]he book makes an informed contribution to our seemingly never-ending quest to find the holy grail of M&A..."—Administrative Science Quarterly

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Book SynopsisSimple Habits for Complex Times teaches leaders three transformational practices that will enable them to thrive in the face of increasingly complex challenges with uncertain outcomes. By learning to take multiple perspectives, ask different questions, and see the system in which they must work, leaders can elevate their performance. This book shows them how.Trade Review"[Berger and Johnston] focus on several perspectives and actions that leaders can use to guide their organizations through difficult times . . . This well-written and well-researched book will especially appeal to those in leadership positions who are looking for effective tools to deal with change and challenges . . . Recommended"—T. R. Gillespie, CHOICE"Three cheers!!! This book doesn't just tell you how. It shows you how to become a more effective leader in conditions of complexity and vulnerability—in other words, circumstances that we face all the time. Rather than a simple recipe that fits some adolescent dream of perfection, it's an invitation into lifelong learning that will transform you and your organization. Welcome! All aboard?"—William R. Torbert, Boston College and Principal, Action Inquiry Associates"This book is a superb exploration of the ways that complexity calls on leaders to think, act, and engage differently. It will leave you with a few simple, yet powerful, habits that will change you as a leader . . . and a person. A landmark work!"—Michael Rennie, Global Leader, McKinsey & Company, Organization and Leadership Practice"Garvey Berger and Johnston are superb teachers! Simple Habits for Complex Times is a perfect blend of 'story' and 'lesson.' You'll keep turning the pages and the pages will turn you into a better leader."—Robert Kegan, Harvard University and co-author of Immunity to Change"Faced with dramatic change, leaders in all sectors must boldly think anew. As a woman from the global south, leading a large global non-government organization, I need new models and approaches to leading in this new world. Keith and Jennifer offer me stimulating and refreshing advice on how I can think and act differently to achieve enduring change."—Winnie Byanyima, Executive Director, Oxfam International"This is the perfect guide to corporate transformation. Changing consumption patterns are turning business models upside down. Garvey Berger and Johnston show you how to drain the swamp of ambiguity, squarely face unexpected challenges, and seize new opportunities."—Eric Passmore, Chief Technology Officer, Online Publishing and Media, Microsoft Corporation"Berger and Johnston offer a refreshing and bold take on meeting the challenges of leadership, fearlessly slaying sacred cows of previous theories to illuminate a model for the emerging future."—Erica Ariel Fox, New York Times bestselling author of Winning From Within"This is mandatory reading if you want a shot at navigating complexity with grace. Jennifer and Keith render complexity visible, accessible, and workable. We all know about the pressures of uncertainty and the rapid pace of change, but 'the how' of being a leader has been unfathomable—until now. "—Gayle Karen K. Young, Chief Talent and Culture Officer, Wikimedia Foundation"Simple Habits for ComplexTimesgives us a glimpse into the future—providing practical approaches not only to cope with complexity, but to learn and thrive in it. Practicing these simple, counterintuitive habits will enable leaders to grow past their limits. If you're serious about maximizing your leadership potential, this is a terrific book."—Larry Clark, Vice President of Talent Management and Development, Comcast CableTable of ContentsContents and Abstracts1Leading the possible chapter abstractThis chapter introduces what the authors mean about complexity, volatility, ambiguity and uncertainty (VUCA) that seem to be growing in workplaces and families. The chapter begins to explore the three habits of mind that frame the development of the ideas through the other chapters. These habits for leaders are asking different questions, taking multiple perspectives, and seeing more of the system. 2Engage With Complexity, But Keep It Simple chapter abstractThis chapter describes how leading in complex situations requires different approaches than leading in more knowable contexts based on the use of the Cynefin framework. The chapter points to the welter of demands on leaders to simplify to focus on what is most important, to measure progress, and report on performance. Unfortunately, methods to simplify and focus are effective when the situation is known or a right answer can be figured out, but in complex situations, there are too many interconnected variables to be able to predict what might happen and so quite different methods are needed to lead effectively. The chapter demonstrates leadership approaches needed in complexity, including setting a clear direction and boundaries for the organization or project and then conducting safe-to-fail experiments to learn the inclinations of the system and discover what works and what does not. 3Say What You Think, Listening for the Ways You Might Be Wrong chapter abstractThis chapter argues some of the most profound changes leaders can make to ways they lead are based on how they engage with people and how they change their thinking about this. Leaders are rewarded for being good problem solvers and thus coming to difficult conversations or running meetings, assuming that other people have problems or are problems that they need to solve. This chapter offer a new mindset of seeing others as people who make sense of the world differently and from whom the leader could learn useful insights and gain a bigger view of the situation. This sensemaker mindset radically changes how leaders lead. The chapter sets out a simple model for leaders to follow: giving clear data, separating out feelings and interpretation, and being genuinely curious and actively listening to the ways other people are making sense of things. 4Create A Clear Vision For An Unclear Future chapter abstract 5Make Rational Use Of Human Irrationality chapter abstractThis chapter applies the insights of derived recent decades from behavioral economics about the mix of rationality and emotion that is at play in the ways humans perceive things and make decisions and how this shapes us as leaders. The authors identify common biases and mindsets leaders need to be aware of and how they might use this awareness to increase their effectiveness. Biases highlighted include thinking we are considering all the data, but seeing only data that supports what we already believe or have already decided; thinking we consider the future carefully, but being captured by the past (or superimposing the past on what we say the future will look like); and how thinking we see the world and our colleagues clearly, but really mostly judging by using our somewhat paranoid sense of the intentions we project on them. 6Communicate Your Certainty About Uncertainty chapter abstractTheories of effective communications assume crisp clear consistent messages repeated on many occasions and leaders actually discover crispness, clarity, and consistency are in short supply when the situation is complex. Leaders in complex situations need to have different sorts of conversations from the very beginning. The chapter describes a non-linear process of communication and the factors leaders need to pay attention to. These include setting the conditions for the initial direction and the initial boundaries, communicating a mindset about the direction and boundaries; Engaging emotions as well as logic and using stories and metaphors; attaching these ideas to things that have worked in the past; changing the messages as you learn, and listening well to enable feedback. 7Grow Your People To Be Bigger Than Your Problems chapter abstractThis chapter applies the ideas of adult development to how leaders might build organizations better equipped to work in conditions of volatility, uncertainty, complexity, and ambiguity. This depends on beginning with a mindset that people can grow and understand the world differently. From that basis, adult development theories can provide a growth framework for understanding how different adults may make sense of these challenges and how to change organizational practices to have work be a place where people are able to grow their capabilities. The chapter also provides examples of a number of organizational policies or values that are intended to do good things and also, perversely, may constrain people's development in the workplace. These include commitments such as hiring the smartest people, holding people accountable for results, using competition to sharpen people's performance, and always treating people the same. 8Lead Change as the New Normal chapter abstractThis chapter presents a change model for leaders working in complex adaptive situations. The authors make the point that the ways leaders are required to be different during times of uncertainty and complexity are the same ways leaders can intentionally use to create a change in their organization (also a time of complexity and uncertainty). The core elements of this model are: Determining what's predictable and what's not, and leaning in to the unpredictable settings; creating a feedback rich organization to support constant learning; choosing direction and building guardrails; examine the present situation and looking for the current patterns of attraction; experimentingand learning; communicating clearly in uncertain times; and, all the while, developing a growth mindset in yourself and others.

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Book SynopsisExamines the recent and diverse proliferation of responses that challenge, reform, and even retrench neoliberalism's hegemony in Latin America.Trade Review"Neoliberalism Interrupted is a timely book on the winds of change sweeping through Latin America. Covering a wide range of countries it provides many important reference points against which the wider phenomenon of the so-called Pink Tide can be viewed an assessed. Usefully, it deals not only with those countries that are often paradigmatically associated with the leading edge of resistance to neoliberalism (Bolivia, Venezuela, Ecuador) but also those countries where neoliberal socio-economic and political practices have remained firmly entrenched (Colombia, Mexico, El Salvador) or where assessment has been more ambiguous (Argentina) . . . [This] is a highly readable and engaging book for both students and seasoned scholars of Latin America. It deserves to be read widely."—Chris Hesketh, Bulletin of Latin American Research"Neoliberalism, Interrupted is an aptly titled volume that examines the current status of neoliberal economic policy and governmentality in Latin America . . . Fine-grained political analysis and rich empirical detail reveal that while Washington Consensus policies are no longer hegemonic in Latin America, neoliberal governance is entrenched and evolving . . . Each of the eight country case studies offers rich historical and political analysis that is alive to contradiction and complexity . . . [T]he case studies are valuable and clearly grounded in deep engagements with research sites."—Jennifer Goett, Journal of Anthropological Research"Mark Goodale and Nancy Postero's collection offers us a vivid panorama of neoliberalism and its interruption, keeping in mind broader patterns of political economic transformation and civil society struggle. The chapters forcefully demonstrate neoliberalism's investment in violence and regulation, while opening our eyes to civil society's spaces to challenge them. From Buenos Aires to Venezuela, from race to gender, this collection represents an important theoretical and critical engagement with Latin America's current realities."—Sarah A. Radcliffe, University of Cambridge, author of Indigenous Development in the Andes: Culture, Power, and Transnationalism"Neoliberalism, Interrupted makes an important contribution to studying Latin America's rapidly changing socio-political landscape. The volume's authors remind us that the region presents a rich laboratory for experiments that defy existing categories of social and political theory in contradictory, but potentially exciting new ways."—Philip Oxhorn, McGill University"This book will resonate with all those interested in one of the most important political questions for Latin America today. The authors resist the temptation to provide easy answers—the essays are subtle and effective, their sophistication buttressed by empirical and theoretical rigor."—Sian Lazar, University of Cambridge"This timely collection brings together diverse disciplinary perspectives to explore the limits of neoliberal governmentality in contemporary Latin America. The contributors provide fine-grained, ethnographic analysis of alternatives to the 'Washington consensus,' both grandiose and grassroots, revealing in the process the promises and contradictions of 'post-neoliberal' political programs and social projects."—Patrick C. Wilson, University of Lethbridge

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Book SynopsisFew social scientific concepts have gathered so much attention and so many followers in such a short period of time as the concept of social capital. The purpose of this authoritative volume is to review the foundations for this fast growing field.The selected articles embed the concept in core theoretical work in economics, political science, sociology, development theory, and philosophy. Topics include: contemporary conceptual and philosophical foundations; forms of social capital; and the relation of social capital to both development and democracy.This collection will provide an insightful reference source to students and researchers alike.Trade Review'Ostrom and Ahn do us the great service of bringing together a varied, rich array of central works on social capital, many of which have been relatively inaccessible. The idea of social capital is still very much a work in progress, as these contributions from a broad array of disciplines demonstrate. Having this collection available will help focus further development of that idea.' -- Russell Hardin, New York University and Stanford University, US'As theoretical paradigms develop, there comes a time when they need careful synthesis, deep reflection and wise criticism. It is now that time for the arguments regarding social capital. Political scientists are fortunate that a scholar as pre-eminent as Elinor Ostrom, and her able student T.K. Ahn, have taken the lead in undertaking this task. They have pulled together a fine collection of essays and added an insightful and pedagogically sound overview. The collection is likely to find its place in the book bags of all scholars concerned with the contributions of this literature to our discipline.' -- Joe Oppenheimer, University of Maryland, College Park, USTable of ContentsContents: Acknowledgements Introduction Elinor Ostrom and T.K. Ahn PART I FORERUNNERS 1. Alexis de Tocqueville ([1840] 1945), ‘Of the Use Which the Americans Make of Public Associations in Civil Life’, ‘Of the Relation between Public Associations and the Newspapers’, ‘Relation of Civil to Political Associations’, and ‘How the Americans Combat Individualism by the Principle of Self-Interest Rightly Understood’ 2. Lyda Judson Hanifan (1920), ‘Social Capital – Its Development and Use’ 3. Theodore W. Schultz (1961), ‘Investment in Human Capital’ 4. Jane Jacobs (1961), ‘The Uses of City Neighborhoods’ PART II CONTEMPORARY CONCEPTUAL AND PHILOSOPHICAL FOUNDATIONS 5. Mark S. Granovetter (1973), ‘The Strength of Weak Ties’ 6. Mark Granovetter (1985), ‘Economic Action and Social Structure: The Problem of Embeddedness’ 7. James S. Coleman (1987), ‘Norms as Social Capital’ 8. James S. Coleman (1988), ‘Social Capital in the Creation of Human Capital’ 9. Vincent Ostrom (1980), ‘Artisanship and Artifact’ PART III FORMS OF SOCIAL CAPITAL 10. Ronald S. Burt (1992), excerpt from ‘The Social Structure of Competition’ 11. Robert D. Putnam, Robert Leonardi and Raffaella Y. Nanetti (1993), ‘Social Capital and Institutional Success’ 12. Elinor Ostrom (1992), ‘Institutions as Rules-in-Use’ 13. Diego Gambetta (2000), ‘Can We Trust Trust?’ 14. Francis Fukuyama (2000), Social Capital and Civil Society 15. Partha Dasgupta (2002), ‘Social Capital and Economic Performance: Analytics’ [Revised and abridged version of: Partha Dasgupta (2000), ‘Economic Progress and the Idea of Social Capital’ PART IV SOCIAL CAPITAL AND DEVELOPMENT 16. Michael Woolcock (1998), ‘Social Capital and Economic Development: Toward a Theoretical Synthesis and Policy Framework’ 17. Francis Fukuyama (1995), ‘Social Capital and the Global Economy’ 18. Michael Woolcock and Deepa Narayan (2000), ‘Social Capital: Implications for Development Theory, Research, and Policy’ 19. Paul Collier and Jan Willem Gunning (1999), ‘Explaining African Economic Performance’ 20. Stephen Knack and Philip Keefer (1997), ‘Does Social Capital Have an Economic Payoff? A Cross-Country Investigation’ PART V SOCIAL CAPITAL AND DEMOCRACY 21. Robert D. Putnam (1993), ‘The Prosperous Community: Social Capital and Public Life’ 22. Robert D. Putnam (1995), ‘Tuning In, Tuning Out: The Strange Disappearance of Social Capital in America’ 23. John Brehm and Wendy Rahn (1997), ‘Individual-Level Evidence for the Causes and Consequences of Social Capital’ Name Index

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Book SynopsisIn the 1840s, La Crosse, Wisconsin, was barely more than a trading post nestled on the banks of the Mississippi River. But by 1900 the sleepy frontier town had become a thriving city. Hinterland Dreams tracks the growth of this community and shows that government institutions and policies were as important as landscapes and urban boosters in determining the small Midwestern city''s success. The businessmen and -women of La Crosse worked hard to attract government support during the nineteenth century. Federal, state, and municipal officials passed laws, issued rulings, provided resources, vested aldermen with financial and regulatory power, and created a lasting legal foundation that transformed the city and its economy. As historian Eric J. Morser demonstrates, the development of La Crosse and other small cities linked rural people to the wider world and provided large cities like Chicago with the lumber and other raw materials needed to grow even larger. He emphasizes the rTrade Review"An enjoyable and innovative look into the forging of American individualism and exceptionalism." * Urban History *"From the perspective of a small city in the Midwest, Morser impressively contributes to our understanding of how the 'hinterland dreams' of a small city could affect regional development." * Journal of American History *"Good history occasionally intersects with good storytelling to create a remarkable result. This book is one such happy achievement. . . . Fascinating . . . Highly recommended." * Choice *"Hinterland Dreams is a clearly written, well organized, and thoroughly researched work. Urban history has focused on the giants like Chicago. Smaller cities have largely been neglected until now. By examining La Crosse, Wisconsin, Morser breaks new ground and offers a needed reminder of the importance of government in urban development." * Jon C. Teaford, Purdue University *Table of ContentsPrologue: Professor Turner's Audience Part I. Paving the Way Chapter One. Red Bird's Tale Chapter Two. A Story of Settlement Chapter Three. Politics and Pine Part II. Boosting Municipal Power Chapter Four. Iron Tracks to the City Chapter Five. "The Most Necessary Reformes" Part III. New Economic Voices Chapter Six. From White Beaver to Working Man Chapter Seven. Fredericka's World Conclusion. "A City of Bustling Trade" Notes Index Acknowledgments

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Book SynopsisAn engaging critical account of the aviation industry, which debunks a number of misconceptions and self-justifying myths.Trade Review'The air industry is a huge lobby but Rose Bridger has produced a book that punctures their dangerous lies' -- Derek Wall, International coordinator of the Green Party of England and Wales'Truly comprehensive in its global perspective and illustrates the stark reality of the impact of the rapid growth in aviation' -- Liz Mason, Teaching Fellow in International Business, Leeds University'At the cutting edge of understanding new perspectives on Green economics. A massively helpful contribution to the literature on aviation, and industry in general, giving valuable insight into how we all end up paying for the follies of large industrial concerns and networks' -- Miriam Kennet, Director of the Green Economics Institute'There is a lot more at stake in arguments about aviation than appears at first sight. This book is a guide to the wider issues: how airports shape food supply, international trade flows, government bailouts, and the future of the climate' -- Prof. Victor Anderson, Global Sustainability Institute, Anglia Ruskin University'A treasure trove that will shock and surprise with much jaw dropping material about the rapidly expanding and much subsidised world of airports, air travel and freight and their impact on climate change, biofuel demand, and much more' -- Geoff Tansey, writer, Joseph Rowntree Visionary for a Just and Peaceful World, Trustee of Food Ethics Council'A veritable 'vade mecum' of the sins of the aviation industry, with the references all lined up standing at attention. Indeed if the aviation bosses were in court with you as the prosecuting counsel, they would all receive long terms in prison' -- Brendon Sewill, author of 'Tangled Wings: Gatwick seen through green-tinted glasses', and chair of the Gatwick Area Conservation CampaignTable of ContentsAcronyms/ Glossary Introduction 1. The Future of Flight 2. Feeding the Fuel Tanks 3. Local Environmental Impacts 4. Threats to Wildlife & Farmland 5. Green Garnish 6. Air Cargo 7. Industrial Cargo 8. Arms, Aid & Accidents 9. Concrete & Overcapacity 10. Counting the Costs 11. Real Estate & Revenue Streams 12. How Aviation Keeps Growing Appendix Notes Index

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Book SynopsisThe West has long defined the pursuit of happiness in economic terms but now, in the wake of the 2007-8 financial crisis, it is time to think again about what constitutes our happiness.In this wide-ranging new book, the leading economist Daniel Cohen traces our current malaise back to the rise of homo economicus: for the last 200 years, the modern world has defined happiness in terms of material gain. Homo economicus has cast aside its rivals, homo ethicus and homo empathicus, and spread its neo-Darwinian logic far and wide. Yet, instead of bringing happiness, homo economicus traps human beings in a world devoid of any ideals. We are left feeling empty and dissatisfied.Today more and more people are beginning to recognize that competition and material gain are not the only things that matter in life. The central paradox of our era is that we look to the economy to give direction to our world at the very time when social needs are migrating toward sectors that arTrade Review"What are we losing, as we are increasingly pressured to define the pursuit of happiness in narrowly economic terms? That is the question Daniel Cohen asks – and indeed answers – with frequently piercing new insights in this thought-provoking combination of ancient history, sociology, psychology and alternative economics." Colin Crouch, University of Warwick "The economy is the driving force of our world but to what end? In a fascinating book, the economist Daniel Cohen offers a long-term perspective on the relation between the search for individual happiness and the market. He shows how the market, in imposing its own model and valuing competition above everything else, has disrupted the relations between human beings. The emergence and eventual triumph of Homo Economicus has led to the collapse or stagnation of the indicators of wellbeing in the most advanced countries." Libération "Find happiness, or try to achieve it: a topic addressed often in the past by literature or philosophy is now a topic for economics. In Homo Economicus, the economist Daniel Cohen shows how our ultra-competitive societies have disrupted social relations and undermined all the indicators of wellbeing. He starts from a sombre fact: never before has so much wealth been created, never have people had access to so many goods, and yet they are not happier – if anything they are less happy. Why?" Le Monde "A highly readable, thought-provoking critique." Political Studies ReviewTable of ContentsAcknowledgements vi Introduction 1 1 Gross Domestic Happiness 5 2 Work: A Diminishing Value 20 3 The Decline of Empire 34 4 De-Centring the World 54 5 The Great Western Crisis 76 6 Darwin's Nightmare 91 7 The Postmodern Condition 106 Conclusion 124 Notes 127 Index 145

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Book Synopsis* A robust and unflinching account of the ongoing take-over of politics by global corporations * Lifts the lid on the world of lobbying, trade negotiations and treaties, in particular the controversial TTIP and its likely ramifications for national sovereignty in Europe and in the US.Trade Review"Susan George�s work has provided deep understanding of the world in which we live. Shadow Sovereigns carries these insights further to the carefully hidden core of global decision-making, a matter of prime significance for those who hope to take their fate into their own hands in times when critical decisions will determine the future of the human experiment."Noam Chomsky, Massachusetts Institute of Technology "Driven by a virulent strain of neoliberalism, the global corporate assault on democracy has now reached unprecedented and planet-cooking extremes. Nobody is better qualified than Susan George to document and dissect the inner workings of this process. The result is a book will galvanize those new to the subject while providing veteran opponents with renewed urgency and fresh insights." Naomi Klein, author of This Changes Everything and The Shock Doctrine "Susan George has found and revealed the blueprint that transnational corporations are using to conquer our political system. In this vital book, written with characteristic rigor and flair, she lifts the veil on the many mechanisms through which corporations buy politicians, manipulate global policy, and in the process render our democracy a farcical pantomime. Most importantly, Shadow Sovereigns hauls corporations out of the dark where they like to operate and shows them to be the frontline troops in the neoliberal assault on public life. George�s diagnosis that the grand Enlightenment tradition is being fatally corrupted by what she calls the Great Neoliberal Regression is chilling. But by shining a light on our new silent rulers and telling us how they work, George replenishes the intellectual armory we need to fight back." Matt Kennard, author of Irregular Army and The RacketTable of ContentsIntroduction Chapter One: Lobbies, Mega-Lobbies and How To Join Them Chapter Two: Transnational Treaties: Tailored By and For Transnational Corporations Chapter Three: “Regulatory Cooperation”: More Danger Ahead Chapter Four: Corporate Troops Invade the United Nations Chapter Five: Davos: Designer Of The Future? Conclusion

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Book SynopsisFor the appendixes mentioned in the book, Click Here.In this innovative and ambitious global history, distinguished economic historian Amiya Kumar Bagchi critically analyzes the processes leading to the rise of the West since the sixteenth century to its current position as the most prosperous and powerful group of nations in the world. Integrating the history of armed conflict with the history of competition for trade, investment, and markets, Bagchi explores the human consequences for people both within and outside the region. He characterizes the emergence and operation of capitalism as a system driven by wars over resources and markets rather than one that genuinely operates on the principle of free markets. In tracing this history, he also charts what happened to the people who came under its sway during the last five centuries. Bagchi thus broadens our understanding of the nature and history of capitalism and challenges the fetishism of commodities that limits the perspective of most economic historians. The book also challenges the Eurocentrism that still underlies the conceptual framework of many mainstream historians, joining earlier narratives that chronicle the history of human beings as living persons rather than as puppets serving the abstract cause of economic growth. His unflinching examination of the human costs of developmentnot only in the colonial periphery but in the core nationsincludes not only economic processes and issues of inequality within and among nations but also the intertwining of economics and war-making on a world scale. The book also contributes to our knowledge of how and in what sequence human health has been shaped by public health care, sanitation, modern medicine, income levels and nutrition. Written with extraordinary range and depth, Perilous Passage will change the ways in which we think about many of the largest issues in world history and development.Trade ReviewA good deal that we have seen before is still or again relevant to today's global capitalism, and Bagchi usefully reminds us of how many of these parallels are harrowing rather than hopeful; one hopes this book will reach the people who believe the stories Bagchi debunks and enrich a vital set of debates. -- Kenneth L. Pomeranz, University of Chicago * Economic and Political Weekly *Explores the numerous ways the armed ascendancy of European capital has impacted the human development of the nonwhite dependencies of Europe and the Europeans themselves. Discusses human development and capitalist growth; capitalist competition and human development in Europe; the world beyond Europe in the age of the emergence of European dominance; and the antisystemic struggles, wars, and challenges to global capital. * Journal of Economic Literature *This stimulating synthesis . . . has an excellent bibliography, incorporates recent specialist work in global economic history, and is genuinely erudite. A valuable reference for all world historians . . . Highly recommended. * CHOICE *A hard-headed examination in facts and figures of how capitalism has insidiously but inexorably destroyed human happiness and ravaged our ecological system. . . . A compelling and thoughtful account with the lucidity of argument of someone compressing the essence of a lifetime's research into a philosophical framework. * The Statesman *Magisterial. . . . [Bagchi] presents a comprehensive comparative picture of the historical economic development of China, India, and Japan, and their relation to what happened in Europe and North America. It is hard to suggest another work that does this in as small a space, so clearly, and based on such extensive acquaintance with the empirical literature. . . . It is refreshing to have Bagchi’s voice added to the rather small list of important works on the origins and development of the modern world. . . . One can only hope that the book will have a wide international reading public. -- Immanuel Wallerstein, Fernand Braudel Center, Yale University * Monthly Review *Bagchi has written a great book, a history of human development as he calls it, which offers a fascinating account of global capitalism as it evolved over a period of four centuries. . . . Writing a 'grand history' as Bagchi has done will inevitably create controversy . . . but this does not in any way diminish the significance of this monumental history of the human costs of economic growth. * Development and Change *An ambitious work that essays to rethink the extent to which the transition to capitalism did not accomplish significant human development until well into the late nineteenth and early twentieth centuries. . . . Bagchi's 'human development' frame is one that stimulates and appropriately outrages. * Journal of World History *An impressive book that, in the tradition of world systems analysis and dependency theory, challenges Eurocentric understandings of capitalism. . . . This book makes an important contribution to that struggle. * Science & Society *[Bagchi] challenges Eurocentric views on the rise of capitalism and argues that Europeans gained a decisive advantage over China and India thanks only to the maturing of the machine-based Industrial Revolution in the nineteenth century. * International Review Of Social History *Amiya Kumar Bagchi's Perilous Passage is a book that deserves our attention in this historical moment. It is born of our moment and offers us crucial intellectual resources in our attempts to understand the beast we must confront. Perilous Passage is a global history and in many respects perhaps one of the first truly global histories of our epoch to appear. . . . Bagchi's Perilous Passage is a weapon in the intellectual arsenal of social justice activists everywhere. . . . Perilous Passage may contribute to the development of a newer kind of understanding that will allow us to begin undoing the layers of injustice, ecological destruction, and human immiseration such ascendancy has created. * Labour *A combative and spirited book telling the story of the economic emergence of the contemporary world in a radically different way from the standard accounts. It will not end debates, but begin them in a robust way, which surely is the function of fine 'alternative history.' -- Amartya Sen, Harvard UniversityTable of ContentsPart I: Conceptual Issues: Human Development and Capitalist Growth Chapter 1: The History of Human Development as the Subject of History Chapter 2: The Construction of the European Miracle Chapter 3: Profit Seeking under Actually Existing Capitalism and Human Development Part II: Capitalist Competition and Human Development in Europe Chapter 4: Combat for Dominance Among the Western European Countries Since the Sixteenth Century Chapter 5: Population Growth and Mortality Between the Sixteenth and Nineteenth Centuries: A First Look Chapter 6: The Netherlands: Rise and Fall of a Hegemonic Power Chapter 7: The Delayed Transition of Europe and North America to a Low-Mortality Regime Chapter 8: Literacy in Western Europe Since the Sixteenth Century Part III: Non-European Peoples in the Age of Emergence of European Dominance Chapter 9: Economic Development and the Quality of Life in China Between the Sixteenth and Eighteenth Centuries Chapter 10: India under Mughal Rule and After Chapter 11: Conducting Trade in Asia Before and After the European Advent Chapter 12: Reconsidering Japanese Exceptionalism Chapter 13: Capitalist Competition, Colonialism, and the Physical Well-Being of Non-European Peoples Chapter 14: The Civilizing Mission and Racialization: From the Native Americans to the Asians Chapter 15: The Civilizing Mission in Lands Taken by the European Settlers from the Original Inhabitants Chapter 16: Intercontinental Resource Flows Sustaining the Ascent of the European Powers Chapter 17: Colonial Tribute and Profits, 1870s Onward Chapter 18: Demographic Disasters in the Colonies and Semi-Colonies in the High Noon of European Colonialism Part IV: The Twentieth Century: Anti-Systematic Struggles, Wars, and Challenges to Global Capital Chapter 19: Setting the Stage for Megawars Chapter 20: Revolution, Nazism, Japanese Militarism and the Second World War Chapter 21: Imperialism and Wars in the Late Twentieth Century Chapter 22: Capitalism and Uneven Development in the Twentieth Century Chapter 23: Destruction and Renewal in the Global Order of Imperialism and Neoliberalism Chapter 24: Contradictions, Challenges, and Resistance

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Book SynopsisExplains what has happened in Europe following the financial crash of 2008 as a case of neo-liberal economic shock doctrine.Trade Review'Narrates this war for the European Union's integrity and basic values and devastates the vicious claim that 'there is no alternative' to our present march toward collective misery' -- Yanis Varoufakis, Finance Minister in Greece's Syriza government'Everyone should read Piketty's book, of course. But Thomas Fazi's book, The Battle for Europe, deserves an equally high place in the charts' -- Henk de Vos, Emeritus Professor of Sociology at the University of Groningen'The book really is very, very good. I am particularly grateful for Thomas Fazi analysis, and placing on record the development of the crisis in Europe and its causes. But I am also grateful for the author's insistence that the Left must rise to give political leadership to a new reformed, Europe' -- Ann Pettifor, director of Policy Research in Macroeconomics (PRIME)'Combines the best tradition of investigative journalism with profound scholarly insight and splendid writing. I was myself drifting to saying goodbye to the EU altogether but reading Fazi's book convinced me that the progressive option must be followed instead' -- Kees van der Pijl, Fellow of the Centre for Global Political Economy and Professor Emeritus at the University of Sussex'A must-read' -- Steve McGiffen, Assistant Professor, American Graduate School of International Relations and Diplomacy (AGSIRD)'A solid, well argued 'political economy' of the current crisis. It enriches left debates about the crisis and the possible exits. Its particular strength lies in its capacity to demonstrate the class-politically motivated project of austerity based on a economic analysis' -- Walter Baier, economist and coordinator the network transform! Europe'Takes us to the front line in the struggle for progressive change in Europe. Those seeking pedestrian half-measures for reform will not find them in this book. Fazi goes to the heart of sickness of the European Union and proposes the fundamental changes required to achieve a Europe fit for working people. This is an essential book for anyone seeking an escape from the current dysfunctional austerity policies' -- John Weeks, Professor Emeritus of Economics at the University of London'Thomas Fazi's compelling history shows how flawed institutions, a weak tax system and bank-friendly financial codes produced the Eurozone crisis, and then how that debacle was transformed, country by country, into a crisis of public debts and an assault-by-bailout on Europe's social model' -- James Galbraith, senior scholar at the Levy Economics Institute and chair of the Board of Economists for Peace and Security'A timely and valuable addition to the existing literature on the crisis of the Euro Zone. Fazi offers us a lucid and tightly argued explanation of the roots of the crisis and its evolution, culminating in a call to action' -- David Lizoain, economist and former economic advisor to the Cabinet of the President of Catalonia'Fascinating ... delves deeper into the real causes of the crisis' -- Ronald Janssen, Economic advisor, European Trade Union Confederation (ETUC), TransferTable of ContentsList of Figures and Tables Preface 1. The Financial Crisis 2. The Coup 3. The Real Causes of the Euro Crisis 4. From Economic Crisis to Economic Shock 5. Brave New Europe 6. Another Europe Is Possible! Notes Index

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Book SynopsisIn this enormously influential book, Jurgen Habermas examines the deep tensions and crisis tendencies which underlie the development of contemporary Western societies and develops a powerful analysis of the legitimation problems faced by modern states.Table of ContentsTranslator's Introduction. Preface. Part I: A Social - Scientific Concept of Crisis:. 1. System and Life = World. 2. Some Constituents of Social Systems. 3. Illustration of Social Principles of Organization. 4. System Crisis Elucidated Through the Example of the. Liberal-Capitalist Crisis Cycle. Part II: Crisis Tendencies in Advanced Capitalism:. 1. A Descriptive Model of Advanced Capitalism. 2. Problems Resulting from Advanced - Capitalist Growth. 3. A Classification of Possible Crisis Tendencies. 4. Theorems of Economic Crisis. 5. Theorems of Rationality Crisis. 6. Theorems of Legitimation Crisis. 7. Theorems of Motivation Crisis. 8. A Backward Glance. Part III: On the Logic of Legitimation Problems:. 1. Max Weber's Concept of Legitimation. 2. The Relation of Practical Questions to Truth. 3. The Model of the Suppression of Generalizable Interests. 4. The End of the Individual?. 5. Complexity and Democracy. 6. Partiality for Reason. Notes. Index.

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