Business, Finance & Law Books

Book SynopsisPatrick Maes is founding partner of CPI, specialized in the organization and optimization of commercial approaches. He is a guest lecturer at various business schools, and an inspirational speaker on disruptive commercial strategy at international seminars and congresses.Trade Review"Not so long ago the disruptor was the anomaly. Patrick Maes confirms that those who don't renew and disrupt their sales organization will become the anomaly, with low chances of survival in this new world. Regardless of your industry, with this book there is no excuse not to accelerate!" * Bert Naert CEO, Buysmetal NV – Klöckner Metals Belgium *"As a sales executive trying to remain visible within fast-paced markets and information overload, Patrick Maes' book provides essential food for thought to veer off the beaten track in pursuit of a fresh competitive edge." * Robert Schuster Executive Director Marketing and Sales, Flat Rolled Products, Aurubis AG *Table of Contents Section - ONE: The end of the world as we know it Chapter - 00: Introduction to disruptive selling: start from scratch; Chapter - 01: Disruption - understanding the new way of selling; Chapter - 02: Creating connections with the new customer through disruptive selling; Section - TWO: There is no excuse for being boring Chapter - 03: Creating your value proposition for disruptive selling; Section - THREE: Turning opportunity into sales results Chapter - 04: Using people and resources within your disruption strategy; Chapter - 05: Exploring automation and technology for disruptive selling; Chapter - 06: Augmented and virtual reality in business; Section - FOUR: Lead, follow or get out of the way Chapter - 07: Executing dynamic disruption and perpetual readiness; Chapter - 08: The new age of disruptive selling - from reading to doing;

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Book SynopsisLinda Ashdown is an Assessment Manager at the Chartered Institute of Personnel and Development (CIPD) and an HRM consultant through her own company Ashdown-Jones HR Ltd. She is also an Associate Lecturer at Portsmouth University Business School, specialising in performance management and employee engagement. She was previously on the board of a multinational advertising company as HR Director.Trade Review"Performance Management provides a cogent and compelling narrative about the purpose, value and practical implementation of the essential components needed to create a high performance culture. It should be read by anyone who aspires to deliver outstanding results by aligning business goals with the full potential of the organization to achieve them" * Steve Gatfield, former CEO, Lowe Worldwide and EVP, Interpublic Group (about a previous edition) *"Linda Ashdown's book comprises a very useful addition to the performance management literature. It places performance management in context, and both the current examples and historical backdrop aid understanding. The book is clearly written, unpacks some complex concepts and issues, and will be accessible to a diverse readership. The in-chapter exercises, including case studies and diagnostic questionnaires, should help to bring out practical applications of the subject area via discussion and independent study" * Dr Ray French, Professor in Organizational Behavior, Portsmouth Business School (about a previous edition) *"This book is very readable and insightful. It's ideal for people new to the topic and those more experienced in performance management. The real-life examples and practical exercises will inspire and encourage line managers and HR practitioners to deliver effective performance management at work" * Caroline Beard, Head of Employer Solutions, CIPD (about a previous edition) *Table of Contents Chapter - 01: What is performance management?; Chapter - 02: Why is it important?; Chapter - 03: How does it fit with organization and HRM strategy?; Chapter - 04: How does it work?; Chapter - 05: How do you do it?; Chapter - 06: Planning and action; Chapter - 07: Measurement; Chapter - 08: Conclusion;

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Book SynopsisKatie King is a CEO and Business Transformation consultant with over 28 years' experience. She has advised many of the world's leading brands and business leaders, including Richard Branson, o2, Orange, Accenture, PA Consulting, Arsenal Football Club and Harrods. King has delivered numerous TEDx talks and is a frequent commentator on BBC TV and radio, and is a regular speaker on the international conference circuit.Trade Review"Katie King has a fantastic way of captivating her audience and ensuring the reader is both aware of and excited about the role AI has to play in our personal and professional futures. This book, and the introduction of the Scorecard into marketers' lives, will be invaluable in setting brands up for success as they shift to a world where AI must be at the centre of marketing strategy." * Thom Nowell, Football Brand Manager, Nike UK *"An inspirational book in the third millennium of communications. A highly recommended read for those curious about the impact of artificial intelligence on marketing and communications." * Somayeh Heydarali, Internal Communications and Media Relations Supervisor, Nestlé Iran *"AI and machine learning are already redefining marketing, both within corporates and the agency world - and we're only just starting to understand their potential. My advice, read this book and stay ahead of the curve. A lot has been written about the IoT, big data, cloud computing and robotics - but AI is set to rule them all. If you're in marketing or PR you need to read this book, as AI is set to change the face of both professions for good." * James Delves, Head of PR and Engagement, The Chartered Institute of Marketing (CIM) *"The impact of AI in the built environment has been much discussed and analysed. This essential book brings clarity and insight to these conversations and is presented in an accessible way, using real examples that address many misconceptions." * Paul Bagust, Global Property Standards Director, The Royal Institution of Chartered Surveyors (RICS) *"Decision-makers will understand that technology does not compete with the human mind - it provides new insight - and this well-researched book offers CEOs and CMOs a deep dive into how to use AI for real and measurable business results." * Olivier Novasque, CEO, Sidetrade *"AI has arrived in marketing, there are no brake pads and no reversing. The problem being that there are many people talking about it but few practitioners doing it. King offers a great introduction to the newcomer, as well as a practical guide to the current AI in marketing state of the nation. This is a must-read for the modern marketer." * Tim Hughes, CEO and Co-founder, Digital Leadership Associates *"Artificial intelligence is being hailed as the 4th industrial revolution. This important book is essential for anyone in business or marketing wishing to be prepared for the coming of AI." * Jim Al-Khalili OBE FRS, Professor of Physics; Surrey Professor of the Public Engagement in Science; President, British Science Association *"Katie King has written a stimulating book that inspires thinking about AI. From personal to marketing and business perspectives, the implications of AI and its potential are engagingly explored." * Professor Len Tiu Wright, Editor-in-Chief, Cogent Business & Management; Emeritus Professor, De Montfort University, UK; formerly Professor of Marketing, Huddersfield University, UK *"Katie King's book is an essential companion to everyone in marketing, from serious students and ambitious young starters through to marketing professionals in agencies and clients, or the most senior marketing directors of large companies. This is not the wave of the future but the wave of the present, benefiting some, making their marketing easier, threatening others and questioning their roles. The key message is, "Don't be an ostrich - get started". This text shows how." * Merlin Stone, Professor of Marketing and Strategy, St Mary’s University, UK *Table of Contents Chapter - 01: The AI wake-up call – The strategic transition of marketing; Chapter - 02: The personalization paradox – Global appetite for AI and the changing customer journey; Chapter - 03: Transformational marketing and AI in tourism – A glimpse at the Asia Pacific region; Chapter - 04: Transformational marketing and AI in Europe – Case studies from telecoms, banking and built environment; Chapter - 05: Transformational marketing and AI in North America – Case studies from banking and retail; Chapter - 06: Transformational marketing and AI in technology and venture capital – With a special focus on the Middle East; Chapter - 07: Framework for success – Democratization of AI; Chapter - 08: The new marketing paradigm – Reinventing the role of marketing, ethics and transparency; Chapter - 09: The future of marketing has arrived – AI’s wider impact on education, policy and politics

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Book SynopsisJacob Benbunan started Saffron Brand Consultants with the late Wally Olins. He is today its Chairman and CEO. His clients include Vueling, Akzo Nobel, A1 Telekom Austria, Engie, Sodexo or Siemens. Prior to Saffron he was a Principal at Wolff Olins where he was involved with brands like Orange, Repsol and Acciona. Gabor Schreier is Chief Creative Officer and responsible for the creative teams across Saffron's locations. He was a core player in consolidating Saffron as a leading international brand consultancy. At Saffron, he has had an instrumental role in the work for A1 Telekom Austria, Gulf Air and YouTube. Previously he has also created identities for Daimler and Smart in Germany.Benjamin Knapp is Saffron's Chief Growth Officer, driving corporate strategy and service development. He joined Saffron in 2006 and worked closely with Wally Olins on place and commercial branding projects. His clients since then include Xing, V&A Museum, A1 Telekom Austria and Kyocera.Trade Review"A treatise on branding in times of change that will guide marketers through their daily challenges." * Stefan Schindele, Brand Strategy, A1 Group *"The authors prove that disruption is an attitude of creativity, agility and innovation that all brands should strive for. They provide a detailed and inspiring explanation of the process. A great book - highly recommended!" * Professor Robert Paulmann, Founder, CXI Conference *"Jacob Benbunan and his team are the most disruptive people in the branding world, helping anybody in the start-up or corporate world who wants to rock the boat and do things very differently. This book is a must-read for anyone wanting to cause any abrupt or sudden change in new or legacy industries." * Carlos Muñoz, Founder, Volotea and Vueling Airlines *"A truly compelling read for those who believe that the best evidence of corporate authenticity is brand consistency." * Ana Busto, SVP, Brand and Communications, ENGIE *Table of Contents Chapter - 00: Introduction – Why it is vital to explore disruptive branding; Chapter - 01: Convergence and divergence – What change means for brands; Chapter - 02: What makes you tick – Define what drives your organization; Chapter - 03: Strategy made visible – Bring your idea alive through design; Chapter - 04: Help your people to help you – Engage your employees; Chapter - 05: A promise delivered – Shape the brand experience; Chapter - 06: Prove it to succeed – Develop on-brand products and services; Chapter - 07: Building customer loyalty – Disrupt through great service; Chapter - 08: Your idea made physical – Create branded environments; Chapter - 09: First impressions – Launch your disruptive brand; Chapter - 10: Measure, improve, repeat – Measure brand performance; Chapter - 11: Constant reinvention – Stay ahead in times of change; Chapter - 12: Index

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Book SynopsisDaniel Newman is Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Newman works with large technology brands exploring digital transformation and how it influences our world. A five-times best-selling author, he is a Forbes, Entrepreneur and Huffington Post contributor.Olivier Blanchard draws from his extensive experience managing product innovation, technology adoption, digital integration and change management for industry leaders in a variety of sectors to help decision makers, and their organizations, understand the many risks and opportunities of technology-driven disruption and leverage innovation.Table of Contents Chapter - 01: A short history of human–machine partnerships; Chapter - 02: The state of human–machine partnerships; Chapter - 03: Framing expectations for the next age of human–machine partnerships; Chapter - 04: How businesses should prepare for the next age of human–machine partnerships; Chapter - 05: How workers should prepare for the next age of human–machine partnerships; Chapter - 06: How educational institutions should prepare for the next age of human–machine partnerships; Chapter - 07: How consumers should prepare for the next age of human–machine partnerships; Chapter - 08: How technology companies should prepare for the next age of human–machine partnerships; Chapter - 09: The future of human–machine partnerships - putting it all together;

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Book SynopsisNick Liddell is a brand strategist with over 20 years' experience. He works with organizations of all sizes to grow their brands through clear and compelling strategy. His clients include some of the world's brightest and best - from Prada and The V&A to McLaren, Wimbledon and Twinings. He's a member of the UK Superbrands Council, a frequent event speaker and a regular contributor to marketing, brand and business publications.Richard Buchanan is Managing Director and a founding partner of The Clearing, voted the UK's best branding consultancy at The Drum's Network Awards 2016. Working with global brands such as McLaren, Fitness First, Wimbledon and Ocado. Together with The Clearing, he has won more than thirty industry awards.Table of Contents Section - ONE: Creativity; Chapter - 01: You can choose between having a great culture or a brilliant strategy – Which do you opt for?; Chapter - 02: Is your role to make people want things or to make things people want?; Chapter - 03: Does your team operate like an orchestra or an improvisational jazz band?; Chapter - 04: We often seek partners who meet a deficiency we feel in ourselves – What deficiency are you meeting for your customers?; Chapter - 05: If your brand took a lie detector test, the most nerve wracking question would be…; Section - TWO: Habit; Chapter - 06: Should parents give children what they need or what they want? Does the same logic apply in giving customers what they ask for?; Chapter - 07: What disappoints you most about your competitors?; Chapter - 08: You are called in to perform a ‘pre-mortem’ on your brand and predict the cause of death to be…; Chapter - 09: Which of your brand’s flaws have you learned to ignore?; Chapter - 10: What could you eliminate from your business today that you suspect no-one would miss?; Section - THREE: Emotion; Chapter - 11: What wakes your brand up at 4am?; Chapter - 12: If your brand were a person, would they be in a happy relationship?; Chapter - 13: How often do your embark on projects where your feel real anxiety and uncertainty about the outcome?; Chapter - 14: Does your brand appeal more to people’s hopes or their fears?; Chapter - 15: What role does kindness play in your work?; Section - FOUR: Belief; Chapter - 16: Budgets are cut and your business can only invest in innovation or marketing – Which do you choose?; Chapter - 17: What’s the most offensive word in the world in relation to your brand?; Chapter - 18: What does the word ‘quality’ mean in the context of your brand? Would your competitors define it differently?; Chapter - 19: What do your customers mistakenly believe about your industry? What can you do to change this?; Chapter - 20: How would you define a ‘meaningful’ business; Section - FIVE: Ego; Chapter - 21: What other businesses are you secretly a little bit jealous of?; Chapter - 22: What would be worse – Customers not taking your brand seriously or finding you boring?; Chapter - 23: What does your business do that some say is completely unnecessary or inefficient, but you believe is a superpower?; Chapter - 24: Would you prefer your brand to be seen as the most stylish of its peers or the most thoughtful?; Chapter - 25: Who or what is your brand’s nemesis?

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Book SynopsisJoanna Gutmann is a freelance training consultant specialising in office communication. She has a background in secretarial work, and is a member of the Chartered Institute of Personnel Development (CIPD).Table of Contents Chapter - 00: Introduction; Chapter - 01: Background; Chapter - 02: Arranging a meeting; Chapter - 03: Sections of a meeting; Chapter - 04: Agenda; Chapter - 05: Personal preparation; Chapter - 06: Attending the meeting; Chapter - 07: Working effectively with the chairperson and group; Chapter - 08: Taking notes; Chapter - 09: Structuring notes; Chapter - 10: Writing up the minutes; Chapter - 11: The minutes; Chapter - 12: Recording decisons and actions; Chapter - 13: Layout and numbering; Chapter - 14: Minutes for different types of meeting

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Book SynopsisChristopher Bones is co-founder of GoodGrowth, He is an established thought leader in organizational strategy and change management in companies such as Diageo, Cadbury, Schweppes and Shell. He is Professor of Creativity and Leadership at Alliance Manchester Business School.James Hammersley is a co-founder of GoodGrowth whose clients include Bupa, The Open University, Barclays Connector and O2.Nick Shaw is Director of Digital for Good Growth. He has over 10 years of experience in leading and helping a variety of organizations to improve their sales effectiveness and innovation performance.Trade Review"Optimizing Digital Strategy successfully challenges the perception that more and more technology is the always answer - the organization is often the biggest barrier to online success and this book explores why and what to do about it. It's a commercial and engaging book that shows leaders how to improve performance. Full of useful frameworks and case examples, it sets out a structure with which leaders can assess their business and then focus on what needs to change to drive growth online." * Anna Rawling, Managing Director, Product and Portfolio Strategy, The Economist *"Every retail leader should read this book. What the authors have written will help today's leaders navigate the maze of the digital world. They remove the mask of mystery to help understand where a business should focus its energy, people and capital. Optimizing Digital Strategy perfectly illustrates that technology alone is not the answer - the answer of course is the customer." * Darren Topp, Chairman, Retail Executives Limited, and experienced retail CEO *"Optimizing Digital Strategy gives business leaders a practical toolkit for thinking about and executing their digital strategy. The Good Growth team have condensed years of research and experience into a genuinely useful handbook." * Alex Murray, Digital Director, Lidl UK *"A practical handbook on running an online business, this is a must-read for the online practitioner through to the executive. Clear models, simple language, with plenty of examples across sectors make this an invaluable asset - it sits permanently on my desk! Importantly, Optimizing Digital Strategy offers good insights, perspective and practical advice on leadership and organizational challenges as a business develops." * Ann Steer, Chief Customer Officer, N Brown Group plc *"An informative and insightful book that should be read by all directors and business leaders. The distinction between good and best practice in this fast-moving area is a point well made. The case studies add richness and amplify the content." * Helen Pitcher OBE, Chairman, Advanced Boardroom Excellence; President, INSEAD Directors Network; Chairman, pladis; Chairman, KidsOut *"It would be hard to imagine a more authoritative guide to the pitfalls and opportunities of multichannel transformation." * Ian Shepherd, former COO, Odeon Cinemas Group *"An essential read for any executive seeking to leverage the opportunities and mitigate the risks posed by digital transformation. This is a book that lays out a clear road map for how organizations can deliver on their digital strategies." * Professor Michael Hartmann, Executive Director, EMBA in Digital Transformation, McMaster University *"This is a compelling guide to the creation and execution of business growth strategy in a high-rate-of-change digital age. It takes a systems-thinking approach and draws out the criticality of active and accountable business leadership, culture, ethics and, above all, the need for ruthless customer-, consumer- and marketplace-centricity." * Stuart Fletcher, Portfolio Director and angel investor, former Global CEO, Bupa, and President International, Diageo plc *"An excellent guide, full of insight, for those of us working in digital leadership. Whether you're starting your journey in digital leadership or have a few years under your belt, this book is a must-read." * Tom Weeks, Sales Director UK, AB Tasty *"The rate of change in this area continues exponentially, but there are some universal truths the book points out that you need to hang on to. Everyone should have a copy in their favourites." * Andraea Dawson-Shepherd, Senior leader, global consumer goods, Coty, Carlsberg, Reckitt Benckiser, Cadbury Schweppes *Table of Contents Chapter - 01: Building digital strategy that works; Chapter - 02: Why digital strategies fail and how to recognize failure; Chapter - 03: Levers for digital growth and how to use them; Chapter - 04: The importance of innovation in driving success; Chapter - 05: The dark side of digital; Chapter - 06: Emerging digital business models; Chapter - 07: The e-commerce system; Chapter - 08: Building a customer-centric culture; Chapter - 09: Making digital choices that differentiate success from failure; Chapter - 10: This is the business of transformation

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Book SynopsisSune Gudiksen is associate professor in design and innovation management at Design School Kolding, Denmark. He has a PhD in co-creation through game tools and is the co-founder of GameBridges, a company that focuses on improving business innovation and performance through games. Gudiksen is also the founder of the Biz Games community platform. Jake Inlove is the co-founder of GameBridges where he is also the game designer and illustrator. He is also an innovation consultant.Table of Contents Section - ONE: Seven obstinate organizational challenges; Chapter - 01: Challenge 1 – Breaking down silos; Chapter - 02: Challenge 2 – Bursting out of the blah, blah, blah; Chapter - 03: Challenge 3 – Closing the gap between theory and practice; Chapter - 04: Challenge 4 – Mitigating the clash between ongoing operations and innovation; Chapter - 05: Challenge 5 – Untangling complex problems; Chapter - 06: Challenge 6 – Shaking up the roles we play; Chapter - 07: Challenge 7 – Bolstering trustworthy relations; Section - TWO: A series of business game examples; Chapter - 08: The Acid Test – An in-game demonstration of the learning cycle; Chapter - 09: Add value – Know your customer; Chapter - 10: Align – Implementing organizational values; Chapter - 11: Bizzbuilder – How to sustainably grow a professional services business; Chapter - 12: Business branching – Balancing ongoing operations and innovation initiatives; Chapter - 13: Changesetter – Leading change; Chapter - 14: Changeskills – Implementation of change through a game of guiding questions; Chapter - 15: Exploring change – Mastering change and transformation; Chapter - 16: Innovate or dinosaur – A collaborative innovation game; Chapter - 17: Innovation diamond learning game – Creating an innovative mindset; Chapter - 18: Leadership development simulations – From the best of intentions to real-life balance ; Chapter - 19: Linkxs – Team collaboration simulation; Chapter - 20: Managing your sales business – Improve results through effective management of your team; Chapter - 21: Ocean of culture – A dialogue tool for developing the organization’s culture; Chapter - 22: Pitch perfect – Reversing the sales process; Chapter - 23: Public professional – Know the effect on your communication; Chapter - 24: Stakeholder Management – Moving people while building positive relationships; Chapter - 25: Strategic Derby – Rapid strategic foresight with instant feedback on potential competitor moves; Chapter - 26: Tango – A pivotal element in change to develop leadership culture; Chapter - 27: The meeting design game – A dialogue tool to improve the process of planning and designing meetings and conferences; Chapter - 28: The way forward – Develop and communicate a coherent strategy; Chapter - 29: Quick games – Power-up group dynamics; Section - THREE: A core understanding of business games; Chapter - 30: Structure in business games – Five cores; Chapter - 31: Facilitation in business games – A flow between progression and emergence; Chapter - 32: The history and future of business games from a Dutch perspective – Understanding and influencing complex systems; Chapter - 33: The history and future of business games from a UK perspective – Encourage novel, imaginative and subversive thinking; Chapter - 34: The history and future of business games from a Nordic perspective – Towards New Nordic management

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Book SynopsisMarianne Cantwell is an expert on creating a free range career and a successful work-life that fits who you really are (and the life you want). The founder of Free Range Humans, and a leading TEDx speaker, thousands have done her courses on finding your 'thing' (and making it work for you). Her thinking has featured everywhere from Business Week and CBS MoneyWatch, to The Guardian, Daily Mail and Entrepreneur magazine. A corporate escapee herself, she now lives and works in several countries (often between London and sunny California), and carries her business in a little laptop.Table of Contents Chapter - 00: Introduction; Section - ONE: Get ready for the ride; Chapter - 01: What your school career adviser never told you; Chapter - 02: Why this matters now; Section - TWO: Creating your free range life: How to decide what you really want; Chapter - 03: Why doing what you love is not negotiable; Chapter - 04: Dream big – then get off your butt and do it; Chapter - 05: Defrosting – your secret weapon in figuring out what you want; Chapter - 06: How to create your perfect ‘career’ when you want to do everything; Chapter - 07: Spot your superpowers; Chapter - 08: Taking free range action; Section - THREE: Think like a free range human; Chapter - 09: Why you don’t need an original idea; Chapter - 10: Think beyond your job title; Chapter - 11: What a free range business looks like; Chapter - 12: How to free range-ify your idea; Chapter - 13: How to start with what you have; Chapter - 14: How to know if your idea will work; Chapter - 15: Meet the people who don’t want you to escape the career cage; Chapter - 16: What to do with those Reasons Why Not; Chapter - 17: Wait, but what if I’m not a shiny-haired, always-confident entrepreneur?; Section - FOUR: Build your free range escape hatch; Chapter - 18: Making a living without an office; Chapter - 19: Why you don’t need a business plan; Chapter - 20: Why you don’t need to appeal to everyone; Chapter - 21: How to decide who gets to give you money; Chapter - 22: How to brand like a rock star; Chapter - 23: How to stand out from the crowd; Chapter - 24: The three Free Range Styles; Chapter - 25: The Free Range Faststart; Chapter - 26: Instant status; Chapter - 27: How to communicate in an unsucky way; Chapter - 28: Why you don’t have to be an all-rounder; Chapter - 29: How to sell without selling your soul; Chapter - 30: Get comfortable with setting your salary; Chapter - 31: Overcoming information overwhelm; Chapter - 32: What to do when you get stuck; Chapter - 33: Living and working anywhere; Chapter - 34: How to quit your job: 10 steps to freedom; Chapter - 35: Epilogue; Chapter - 36: Index;

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Book SynopsisDr Paul Aldrich is Global Head of People and Performance for Pemberton Asset Management with over 25 years' experience of talent management. He is a Visiting Fellow at Durham University Business School, Senior Lecturer in business and human resource management at the University of Roehampton and a Chartered Fellow of the CIPD.Andrew Pullman is a people management professional with 30 years' experience in HR at firms including JP Morgan, Deutsche Bank and Dresdner Kleinwort. He founded People Risk Solutions to provide people management advice and a technology-based people compliance firm, PeopleClear. He is a Chartered Fellow of the CIPD and a lecturer at Cass Business School.Trade Review"Takes us on a comprehensive and engaging journey through what it takes to run a successful organization when the surrounding context is changing fast. The narrative combines deep insight from experienced business leaders, consultants and academics together with case studies from a range of employers. An essential guide for all current and aspiring leaders of people." * Chris Cummings, Chief Executive, The Investment Association *"Wow! Building an Outstanding Workforce does an incredibly thorough and thoughtful job of defining the workforce of the future. This book is a treasure because it summarizes so much information in useful ways, but then goes beyond to offer creative options for the workforce of the future. A neo-classic." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group *"A tour de force of the workplace psychology literature as it applies to the problems and issues in business at the moment." * Professor Sir Cary Cooper, CBE, The 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School *"An excellent synthesis of the broad evidence base for what drives effective people management. A great resource for Human Resources professionals and for anyone in the world of work." * Rupert McNeil, Government Chief People Officer (United Kingdom) *"Despite a vast body of evidence on how to unlock human potential, most companies still struggle with basic talent management issues. This book digests some of the key insights from this field to provide a practical guide for leaders interested in building a high-performing organization." * Tomas Chamorro-Premuzic, Professor of Business Psychology, UCL and Columbia University *"A deeply insightful book on the building blocks of people management that truly drive company performance. It offers a new framework for people management that hands back the responsibility for creating an outstanding workforce to the leadership of the company. Exactly where it belongs. This is a powerful book for leaders and people professionals." * Hein J M Knaapen, Chief HR Officer, ING Bank *"Businesses that are able to acquire an inspire top talent are able to do extraordinary things, winning and growing market share on a sustainable and profitable basis. Building an Outstanding Workforce delivers the evidence base that demonstrates the importance of the thoughtful leadership which is required to achieve this." * Symon Drake-Brockman, Chief Executive, Pemberton Asset Management Group *"As we accelerate into the realities of the fourth industrial revolution, this book distils important research, concepts and aspects of organizational & economic transformation, technology and the future of work into an excellent series of frameworks for understanding the impacts, the scenarios that could evolve and guidance for how to navigate them. A truly excellent and comprehensive business companion for those that need to know the big picture now!" * Graham Kellen, Chief Digital Officer, Schroders Asset Management *"Building an Outstanding Workforce has comprehensively captured various aspects of people management in different cultural contexts. A must-read for any leader who is deeply committed towards raising the bar on people management." * Nupur Singh Mallick, CHRO, Tata Group *"Takes an impressively broad yet comprehensive view of people management and workforce building across multiple academic fields and practical professional roles. The rich experience of the authors allows them to insightfully investigate issues and cases across different cultural and social contexts. As such this book will be very useful for business leaders, senior organizational development professionals and researchers in China, Asia and beyond." * Ming Guo, Managing Director, EAL Consulting Shanghai *"An accessible, concise, impressive book that covers a critical business area. This is a resource I would recommend to all those who believe tomorrow's workforce is the key to commercial success and who want an overview of the subject presented with clarity, focus and purpose." * Baroness Virginia Bottomley, Chair, Board Practice, Odgers Berndtson *"Creating the skills and capabilities of the future is absolutely critical to surviving and thriving in this digitally disrupted world. Building an Outstanding Workforce provides a roadmap for HR and Learning professionals to enable and accelerate transformations." * Bill Pelster, Former Chief Learning Officer, Deloitte and creator of Deloitte University *"If you want to create a higher performance work culture, while treating people with dignity, respect and developing your talent, this book is for you." * Jonathan Passmore, Professor of Coaching & Behavioural Change and Director of Henley Centre for Coaching & Behavioural Change, Henley Business School *"A giant of a business book. Brilliantly researched and supported with great case studies, it provides an-depth analysis of how and why traditional approaches to organizational design need to change. Drawing on the latest business psychology insights and applying them in reality, this book delivers on its ambitious agenda." * Lucy Adams, CEO of Disruptive HR and author of 'HR Disrupted' and 'The HR Change Toolkit' *"Weaves together the perfect tapestry of current workforce research, classical business theory, technology advances, and the role of human nature and the brain. This highly useful book proves that when it comes to designing a future-proof 21st century organization, the more things change, the more they stay the same. A leader must-read." * Alexandra Levit, Author of Humanity Works *"In Building an Outstanding Workforce, the title speaks for itself because the book is a comprehensive guide to help readers do just that. A must-read for any business professional!" * Jacob Morgan, Author of The Future of Work and Founder of the Future of Work University *"This book is engaging, comprehensive and will prove relevant to those interested in the aetiology of behaviours and people management per se. A well needed source indeed." * Dr Michelle Hunter-Hill, Senior Lecturer, Human Resource Management and International Business, University of Roehampton Business School *"A thoughtful and engaging book that will appeal to both business leaders and managers and those aspiring to these positions. It is structured clearly and provides an informative insight into achieving organisational objectives through a better understanding of people at both the individual and group level." * Laurie J. Mullins, Author of Organisational Behaviour in the Workplace 12th ed. *Table of Contents Chapter - 00: Introduction; Section - ONE: People; Chapter - 01: Evolutionary psychology and neuroscience; Chapter - 02: Personality psychology and intelligence; Chapter - 03: Bias, stereotypes, group culture and decision making; Chapter - 04: Motivation; Chapter - 05: Leadership; Section - TWO: Environment; Chapter - 06: Organizations; Chapter - 07: Technology and the future of work; Chapter - 08: Demographics; Chapter - 09: Culture; Chapter - 10: Social responsibility; Section - THREE: Workforce planning; Chapter - 11: Planning and people risk; Chapter - 12: Human capital metrics and reporting; Chapter - 13: People analytics; Chapter - 14: Employee engagement and employee experience; Chapter - 15: Wellbeing; Chapter - 16: The future of people development; Section - FOUR: The future of professional people management; Chapter - 17: People functions; Chapter - 18: Professional people management; Chapter - 19: People - Creating an Outstanding Workforce

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Book SynopsisStephen Frost is the CEO and Founder of Included, and works with clients worldwide to embed inclusion into their decision making. He teaches at various business schools and was formerly Head of Diversity and Inclusion for the London Organizing Committee of the Olympic Games and Paralympic Games. He is also the author of The Inclusion Imperative and co-author of Inclusive Talent Management (both published by Kogan Page).Raafi-Karim Alidina is a Consultant, Data and Product Lead at Included, where he draws on his background and research in behavioural insights to design and implement interventions to improve equality, diversity, and create inclusive cultures in organizations.Trade Review"This book, by two real thought leaders in the field, provides a comprehensive, well-researched, and highly accessible guide to leaders and managers, as well as HR practitioners, on how to create genuine inclusion from top to bottom. The lessons everyone can learn will help drive more sustainable and responsible business, but also opportunity and fairer access to work for all which is good for wider society." * Peter Cheese, Chief Executive, CIPD *"Frost and Alidina have set out a holistic, step-by-step guide on how to build an inclusive organization. It is a must read for diversity and inclusion practitioners, leaders and future leaders who want to understand how they can ensure that they can make a difference." * Simon Fillery, former Head of Inclusion, Bank of England *"This book gives clear tangibles on how to take action, and how to deliver in a way that is effective and most importantly sustainable. It provides multiple pathways to an inclusive organization and a solid framework for getting there. I highly recommend this book to anyone looking to make a confident step in developing a more inclusive organization and culture." * Claire Camara, HR Director, Co-op *"This is the go-to book for inclusion 3.0 and how to truly have a culture of respecting and embracing difference in a positive way. This book will get you one step closer to organizational change and improve the 3 C's: our companies, cultures and colleagues." * John Athanasiou, Director of People, HarperCollinsPublishers *"Frost and Alidina know the research and they understand how organizations work, from the boardroom and c-suite to mid-level management to frontline employees. This book will help organizational leaders think about what they can do personally and strategically to seize the opportunities and overcome the challenges of inclusion in today's diverse workplaces." * Hannah Riley Bowles, Senior Lecturer in Public Policy and Management, and Co-Director of the Women and Public Policy Program, Harvard Kennedy School *"While inclusion's significance is imperative, its implementation is not always obvious. Frost and Alidina provide the skills to accomplish this and, much more importantly, the practical, financial, and humanitarian reasons why it should be embraced. Building an Inclusive Organization is a call to action and a veritable survival guide for organizations and businesses seeking to remain relevant in the decades to come. This book is a master class for diversity and inclusion." * Brooke Ellison, Assistant Professor of Health and Rehabilitation Sciences, Stony Brook University *"Working with Stephen on some of the ideas that he articulates in this fascinating and important book has genuinely changed the way I think. But more importantly it has changed what I do. It's the most compelling thing that I've experienced about inclusion and diversity, both as an employer and a television producer." * Diederick Santer, CEO, Kudos *"Steve and Raafi have written a book that not only makes a powerful case for why we need to build inclusive organizations, but tells us how to do so in very practical ways. Running Fulbright founded on the premise of fostering mutual cultural understanding between peoples worldwide, it is essential we embrace these ideas and this gives me and my board a clear road map to a more inclusive future." * Penny Egan, Executive Director, US-UK Fulbright Commission *"Stephen Frost has been a wise companion and guide on Wellcome's still-unfinished journey towards becoming a more inclusive organization. His low-key but practical approach has helped to make diversity and inclusion a natural part of the decision-making process. My leadership team colleagues and I have learnt volumes about the impact of our behaviour and the benefits of thinking differently. We have a long way still to go, and I hope that our steps and missteps featured in this book will help others to make progress more swiftly." * Mark Henderson, Director of Communications, Wellcome Trust *"The authors of this terrific book are kind enough to say that the senior people in Wellcome 'get it'-that we get the importance of diversity and inclusion both in achieving our mission and in how we achieve it. Before I met Steve and Raafi, I barely realised there was so much I did have to get, but working with them over the last 18 months has transformed the way Wellcome thinks and the way I think. This book sets out the authors' message persuasively and clearly, and will be essential reading for the largest funder or university as well as for the newly-fledged lab head." * Jim Smith, Director of Science, Wellcome Trust *"This book provides a step-by-step approach for both leaders, HR professionals, and D&I officers on how to understand and lead organizational change towards more diversity and inclusion. There is lots of practical advice, grounded in good theory, both on inclusive leadership behaviours as well as on systems and structures. This makes the book a must-read for any CEO, business owner, or HR professional working with this agenda." * Kristian Villumsen, CEO, Coloplast *"This book is a must have guide for HR professionals working with inclusion & diversity. It gives you concrete advice on how you work with behavioural change as well as all the HR systems. All together an inspiring book that helps you drive the I&D agenda and create sustainable change." * Stine Fehmerling, Head of D&I, Coloplast *"What I like most about Building an Inclusive Organization is that it goes beyond just their case studies and translates lessons from those into action. I would definitely recommend this book to anyone looking to make their organization more inclusive." * Rebekah Martin, Head of Reward and Diversity, AstraZeneca *"This book is excellent. It is a roadmap for the next iteration of what D&I should look like. It is clear, concise, practical and full of useful takeaways at the end of each chapter. If you work in an organization, at any level, and you care about what you do, you should read this book." * Linzi McDonald, Pro Bono and Responsible Business Manager, Kingsley Napley *"This book describes D&I the way it should be and is an unexpectedly gripping read, from the first case study to the last. It contains valuable guidance around how to be creative and brave, yet ultimately practical." * Cindy Godwin, Global Leader – Diversity, Inclusion and Social Responsibility, AlixPartners *"Being inclusive and embracing diversity are ideals that many of us passionately subscribe to, but translating that belief system to actions that lead to inclusion is actually trickier that we would all like to admit. Building an Inclusive Organization raises a healthy dose of self-awareness. But more importantly, this book helps us think logically and practically about minimising the impact of both conscious and unconscious bias, in a very effective but simple way; it encourages small but impactful interventions. I absolutely recommend it!" * Amy Moore, Director of Awards, US-UK Fulbright Commission *Table of Contents Section - ONE: Understand; Chapter - 01: Diversity is a reality, inclusion is a choice; Chapter - 02: Organizations to the rescue; Chapter - 03: It starts with you; Chapter - 04: Defining the challenge; Chapter - 05: Embracing and challenging bias; Section - TWO: Lead; Chapter - 06: Getting buy-in; Chapter - 07: Designing a plan that will work; Chapter - 08: How to make it stick; Section - THREE: Deliver; Chapter - 09: Curating creativity – how to build an inclusive organization in the creative sector; Chapter - 10: Safeguarding norms, challenging norms – how to create change in finance; Chapter - 11: Responsibility, re-invention and revolution – building inclusion in the tech sector; Chapter - 12: Creating knowledge inclusively – building an inclusive organi-zation in academia and foundations; Chapter - 13: To all organizations – make inclusion part of your purpose

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Book SynopsisDaniel Rowles is a CIM Course Director, lecturer at Imperial College London, and lead judge for the CIM Marketing Excellence Awards. He is the host of the Digital Marketing Podcast, an iTunes top 10 business global, and CEO of TargetInternet.com, where clients include the BBC, Mastercard, and Warner Brothers. He is the author of Building Digital Culture, category winner of the 2018 CMI Management Book of the Year.Ciaran Rogers is the marketing director of Target Internet. He has worked for and trained a large number of international brands including QA, Liz Earle, Elemis, Time to Spa, Highlands & Islands Enterprise, UKSA, Jubilee Sailing Trust, The Sustainable Food Trust, Hershesons Bliss, REN Skincare and FatFace.Trade Review"A definitive guide to everything you need to know about podcasting." * Gemma Butler, Marketing Director, The Chartered Institute of Marketing (CIM) *"Podcasting continues to be one of the highest-impact forms of content marketing, and guides to the subject don't get more comprehensive than this." * Kelvin Newman, Founder and Managing Director, Rough Agenda (the company behind BrightonSEO) *"A comprehensive guide to the world of podcasting. This book will help you create a podcast - but far more importantly, it will help you create a powerfully loyal audience for it." * Rebecca Moore, Arts Marketing Association (AMA) *"This book is a really practical guide to both podcasting and podcast marketing ¬- it covers absolutely everything you need to know. If you are already on your podcasting journey or are just starting out, this is a must-have guide." * Tracy Hastain, Founder and Director, Wentworth Consultancy *Table of Contents Section - ONE: Podcasting in perspective; Chapter - 01: Stand out from the social media noise - Why you should be podcasting; Chapter - 02: Podcast adoption - Growth and expansion of podcasting as a popular medium; Chapter - 03: Understanding how people really listen to and absorb audio content; Chapter - 04: Building genuine personal engagement through podcasting; Section - TWO: Building your business case and plan; Chapter - 05: How to use podcasts to drive business results; Chapter - 06: Understanding the role of podcasts in the user journey; Chapter - 07: An introduction to podcast marketing; Chapter - 08: What differentiates a great podcast?; Chapter - 09: What is digital branding and how does business development fit in?; Chapter - 10: Defining your content plan and using content calendars; Chapter - 11: Driving action from podcasts; Section - THREE: Building your podcast and making it a success; Chapter - 12: The importance of landing pages and show notes (and getting SEO right); Chapter - 13: Defining your podcast audience and content; Chapter - 14: Understanding and selection of different podcast formats; Chapter - 15: Preparing your podcast recording environment; Chapter - 16: Choosing your recording hardware and software; Chapter - 17: An overview of podcast editing options and how to do it; Chapter - 18: Using interviews with influencers to maximize your podcast strategy; Chapter - 19: Show branding intros and outros - Making the right first impression; Chapter - 20: Podcast advertising and monetization - Where to begin and how to manage; Chapter - 21: Publishing and distributing your podcast; Chapter - 22: Measuring success - Tapping into how and why people listen to your podcast; Chapter - 23: The podcast marketing toolkit; Chapter - 24: The value of web analytics - Measuring the impact of your podcast activity; Section - FOUR: The future of podcasting; Chapter - 25: Where next for podcasting? conversational design, artificial intelligence and machine learning; Chapter - 26: Future-proofing your podcast strategy for the ever-changing user journey; Chapter - 27: Index

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Book Synopsis''Anyone who has ever wished they attended a top-ten MBA school now has an alternative. Silbiger''s The 10-Day MBA. It distils the basics of a top MBA programme. It''s interesting, informative and certainly cheaper. I recommend it!'' Tom Fischgrund, author of The Insider''s Guide to the Top Ten Business SchoolsA business classic, The 10-Day MBA provides an invaluable guide for all the people who do not have the time or resources to take a full-time business degree, or who require a short revision aid. Internationally acclaimed, this carefully structured and easy-to-read course will enable you to understand the concepts and jargon used in the business world without having to leave your desk. Here is your chance to become familiar with the key tools and theories taught at Harvard and Stanford and other leading business schools - in just ten days!

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Book SynopsisThe book every small-business owner should ownFirst published in 1983, Jay Levinson''s Guerrilla Marketing has become a classic in the field of business, revolutionising marketing for small businesses all over the world and creating a new way to understand market share and how to gain it. In this completely updated and expanded fourth edition of Levinson''s first Guerrilla Marketing book, his take-no-prisoners approach to finding clients is on full display, as he offers hundreds of marketing ideas that really work and a new roadmap for small-business success in the global marketplace. Filled with leading-edge strategies for marketing on the Internet, putting new technologies to work, targeting prospects, cultivating repeat and referral business, and managing in the age of telecommuting and freelance employees, among others, Guerrilla Marketing will be the entrepreneur''s marketing bible for the twenty-first century.

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Book SynopsisRichard Koch has made over 100 million from spotting ''Star'' businesses. In his new book, he shares the secrets of his success - and shows how you too can identify and enrich yourself from ''Stars''. Star businesses are ventures operating in a high-growth sector - and are the leaders in their niche of the market. Stars are rare. But with the help of this book and a little patience, you can find one, or create one yourself.THE STAR PRINCIPLE is a vital book for any budding entrepreneur or investor (of grand or modest means). It is also invaluable for any ambitious employee who realises the benefits of working for a Star venture - real responsibility, fast personal development, better pay, great bonuses and valuable share options.Whoever your are, identifying and investing in Stars will make your life much sweeter and richer in every way.Trade ReviewSince Koch has been about equally successful as an entrepreneur and investor and as a business author, he is someone worth listening to * Roger Trapp, INDEPENDENT *

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Book SynopsisFor many the dream of owning their own business remains just that. Even if you have a great idea, the work and money involved in building a business from the ground up can prove too daunting. What few aspiring entrepreneurs realise is that buying an already existing business can be far easier, sometimes possible with little or no money at all, and can be just as satisfying a route to self-sufficiency. In easy-to-follow language, Buying and Selling a Business takes you through the entire process, from identifying your target business and assembling the right team to help you, to valuation, agreeing terms and finding the necessary finance. Just as importantly, Haigh helps you ensure your deal is the right deal for you, offering advice on running the business you buy and implementing proper exit strategies from the start. With valuable appendices containing typical documentation, and how to read them, Jo Haigh''s book is a one-stop resource to closing the deal and transforming

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Book SynopsisHire smart people. . .'', ''Hold people accountable. . .'', ''Focus on the client. . .'' For years, these mantras have been blindly adopted by business leaders everywhere but, as Susan Scott shows, these so-called best practices are ineffectual, cost companies vast sums and drive away the most valuable employees and customers. Yet they are so deeply ingrained in our organisational culture that no one has questioned them, until now.Informed by over a decade of research and work with CEOs and senior executives of the world''s leading companies, Susan Scott reveals why these established practices are so wrongheaded and shows you how to spot the signs that you are falling prey to them and why they are adversely affecting your business. She then, in her direct, no-nonsense style, suggests a series of surprising and smart alternatives that you should put in their place.Trade ReviewSusan Scott answers one of the most compelling questionas in business today: "why are healthy companies so sick?". For executives leading their organizations through a global economic crisis of this magnitude, Fierce Leadership provides a critical new roadmap Cosima (Cos) LaPorta, Senior Vice President, Western/Pacific, Starbucks 'Scott's unique combination of business expertise and bold imagination will re-energize leaders, employees, and managers alike' Professor Stewart D. Friedman, Wharton School, Univers You can start using these ideas tomorrow. Hell, you can start using them today. Susan Scott shows why the received wisdom is wrong, and how we can get it right' Doug Stone, co-author of the international best-seller DIFFICULT CONVERSATIONS 'Fierce Leadership has distilled valuable real life experiences and provides a clear roadmap for leaders, managers, employees, or any group of people working together to make positive change' Geri D. Palast, Former Assistant Secretary of Labor and Executi Susan Scott cuts through a lot of jargon and commonly accepted ideas and offers up specific, actionable steps to achieve better results. Pick one or two and get started today' Bill Ayer, President and CEO, Alaska Air Group 'Fierce Leadership will teach you everything you need to know to truly set your company, and your career apart' Keith Ferrazzi, bestselling author of WHO'S GOT YOUR BACK

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Book SynopsisSo often we want to make big changes in our lives, but lack the resolve to see them through. It seems we just can''t summon the necessary willpower to take on these huge challenges - saving money, quitting smoking, increasing productivity, getting a promotion or pay rise, or losing weight. But here''s the secret: willpower is not the answer. With a clearer understanding of the real forces that shape our actions, we can make better decisions, change our outlook, and rid ourselves of bad habits.CHANGE ANYTHING, reveals the Six Sources of Influence that affect our daily decisions and explains how you can make them work in your favour, helping you to achieve your goals. By learning how they apply to your life, you can put these subtle but strong forces to use in a positive way that brings real results. Based upon the latest psychological and medical research, this book details a variety of real world examples that will empower you to re-examine the way you go about your business

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Book SynopsisThe Ten Secrets of Entrepreneurs is a compelling guide to the ten key differences between successful or extraordinary entrepreneurs and unsuccessful or ordinary employees and the way they think and behave. This life-changing book will show how anyone can learn to switch their thinking to that of an extraordinary entrepreneurs and enjoy a more rewarding and fulfilling professional and personal life. The distinctions include:Entrepreneurs have an empowering perspective of failure.Employees see failure as bad.Entrepreneurs are solution finders.Employees are problem solvers.Entrepreneurs look into the future.Employees look into the past.In uncertain times, everyone wants to have more meaning and purpose in their professional and personal lives. In this inspirational and prescriptive guide, Keith Cameron Smith leads readers from a passive and possibly fearful view of their future to one they can actively engage in and firmly beli

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Book SynopsisA large number of managers - especially in these difficult times - feel completely overwhelmed. Their inboxes are overflowing, they constantly struggle to finish their to-do lists and they stay at work longer than they would like to, leaving little time for the things that really matter.Luckily there is a way for managers to enjoy work and build a successful and fulfilling career without stress or long hours.In his bestselling book The 80/20 Principle, Richard Koch showed readers how to put the 80/20 Principle - the idea that 80 per cent of results come from just 20 per cent of effort - into practice in their personal lives. Now he demonstrates the few things you need to do in the workplace to multiply the results you achieve.By applying the strategies outlined in The 80/20 Manager, you will:- Put in fewer hours than your colleagues yet never be short of time- Learn to focus only on the issues that really matter, and ignore those that doTrade ReviewThe 80/20 Principle is the cornerstone of result-based living. Read this new book and use it * Tim Ferriss, author of the bestselling THE 4-HOUR WORK WEEK *Simple ideas that can turn your business and your life around. I highly recommend it * Al Ries, author of War in the Boardroom *Koch provides a step-by-step guide to greater efficiency, helping readers with topics including mentoring, leveraging influence, finding meaning and direction, developing strategy, and consistently pursuing the biggest goals with the smallest effort . . . This easy-to-follow, substantive work helps readers develop a managerial style that's truly worthwhile * Publishers Weekly *All the strands of Koch's uniquely powerful thinking poured into one volume. Packed with counterintuitive advice, this is the rare business book that can genuinely transform your life and work prospects. It's already given me a stack of invaluable ideas * Tom Butler-Bowdon, author of NEVER TOO LATE TO BE GREAT *It's time for managers to stop wasting time on bureaucracy and start working on the few things that count to create value. This book shows precisely how * Jim Lawrence, CEO, Rothschild North America *A great book, completely different from The 80/20 Principle, written exclusively for managers, and intensely practical * Professor Andrew Campbell, Director, Ashridge Strategic Management Centre *Richard Koch sees so clearly that good management and leadership come from within, and that liberating talent in yourself and in others is the key to success. This is a must-read book for anyone who wants to be a great leader and achieve extraordinary results * Rt Hon Lord Smith of Finsbury, Chairman, Environment Agency *I have long felt that laziness is a good quality in a manager without knowing either why or how to practise it as much as I would have liked. Richard's new book explains both why and how. I wish it had been published long ago * Colin Drummond OBE, Chief Executive Viridor *The good thing about this book is that it makes you think. The bad thing is that it doesn't let you off the hook. But at least Richard Koch offers managers ten ways you can achieve extraordinary outcomes. Some of the ten will surprise you * Christopher Outram, Co-Founder & Chairman Emeritus, OC&C Strategy Consultants *Richard Koch offers tremendous insight and practical guidance to help managers focus on the vital few things in their jobs, so that they can surf their objectives and achieve more with less * Dr Peter Johnson, Fellow, Exeter College, Oxford University *If you're in the know, then Richard Koch - entrepreneur, investor and author - is someone whose books you want to read -- Emma De Vita * Third Sector *I hope people will read this book and see it as a way of pushing for change and helping others towards simpler and better ways of working -- Julian Birkinshaw * Management Today *

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Book Synopsis****This is a pocket-sized version of the A4 pictorial guide***Whatever the shape or size of a business, they all have one thing in common - they hope to make money. A major factor in determining success is the ability of management to control its finances. Business Finance painlessly demystifies the process of accounting and the understanding of business finance. Follow the adventures of a small-time entrepreneur and his finance director as she helps him turn his business from a potential casualty of the ''Death Valley Curve'' into an efficient, profit-making success story. Balance sheets, profit and loss statements, cash flow, working capital, depreciation, cash flow forecasting, budgeting, and gearing are all explained making this the book to guide readers safely through the jargon jungle of financial management.Trade Review'In appealing and easy-to-refer style, the cartoons cover subjects such as Profit & Loss, Balance Sheets, Controlling Cash Flow, Forecasting Performance and as section entitled Getting Away From It All where the characters look for an accounts-free holiday only to discover themselves solving the business problems of a Greek islander!' - Business Opportunity World, January 1996 '..demystifies the accounting process.' - The European - Business, February 1996 Table of ContentsHow money works in business; Profit and loss and balance sheet; Controlling cash flow; Forecasting performance; Interpreting financial information; Planning for success; Getting away from it all; Glossary of accounting terms; Answer page.

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Book SynopsisSafety-critical systems are found in almost every sector of industry. Faults in these systems will result in a breach of safe operating conditions and exposure to the possible risk of major loss of life or catastrophic damage to plant, equipment or the environment. An understanding of the basis for the functioning of these systems is therefore vital to all involved in their operation. In particular, the interaction of the disciplines of software engineering, safety engineering, human factors and safety management is a total process whose entirety is not widely understood by those working in any of the individual fields. This book will redress that problem by providing an introduction to each constituent part with a cohesive structure and overview of the whole subject. It will be of interest to engineers, managers, students and anyone with responsibilities in these areas.Trade ReviewA very good textbook for the learner.Health and Safety at Work'Timely and exciting! The text is clear and avoids jargon and cliches.'OCCUPATIONAL SAFETY AND HEALTH, JULY '97' Written in clear simple language'Safety management ' I found the book highly resdable and well edited'' This book will form a useful addition to any human factors library'Trans IChemETable of ContentsPart One: Safety-critical Systems and Human Reliability; Introducing Safety-critical Systems, Causes of Human Error, Human Reliability Assessment - Methods and Techniques; Part Two: Human-Computer Interaction; Introduction to HCI in Safety-critical Systems; Human Factors in the Specification of Safety-critical Systems; Design of HCI; Training and Support in the Operational Context; Design for Abnormal Situations; Part Three: Socio-Technical Considerations; Socio-Technical Issues in the Development Life Cycle; Social Factors in Safety-critical Systems; Violations - Causes, Costs and Cures; Learning from Incidents at Work; The Treatment of Human Factors in Safety Cases; Appendix: Standards and Legislation

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Book SynopsisThe Holiday Makers is thought-provoking and profound in its analysis of the present and future patterns of work and leisure. The author analyses the different forms of tourism, examines the effects on the indigenous countries and their people, and outlines positive steps to reconcile people's holiday requirements with the world's economic and social structures.Trade Review`He has a whole range of gentle proposals which will be derided or co-opted by the travel trade, but they are all sensible.' New Society `Students of tourism and government representatives, in particular, will find this book enlightening and refreshing.' Tourism Management `...a revolutionary work.' The Sunday TimesTable of ContentsIntroduction; The model of life in industrial society work, home, free time, travel; The holiday machine or: the recreation cycle; For a humanization of everyday life; Proposals for the humanization of travel; References; Index.

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Book SynopsisWine tourism is a rapidly growing field of industry and academic interest with changes in the consumer markets in recent years, showing an enormous interest in ''experiential'' travel. Wine Tourism Around the World is therefore an invaluable text for both students and practitioners alike and provides:* The first comprehensive introduction to wine tourism from a business, social science and policy perspective* An international perspective on wine tourism and includes detailed examples from Australia, Canada, France, Greece, Hungary, New Zealand, Portugal, South Africa, Spain, Switzerland, UK and the USA * Detailed information on the growth and development of wine tourism from both supply, demand, marketing and management perspectives Academic researchers and students in tourism and hospitality fields, as well as anyone connected with the wine industry, will find this book an essential guide to understandinTrade Review"... an invaluable text for both students and practitioners alike ... very diverse ... something for everyone with an interest in this field. The book is clearly laid out and contains an interesting mixture of illustrations, figures, tables and other statistical data."- International Journal of Hospitality ManagementTable of ContentsWine tourism: an introduction; The maturing wine tourism product: an international overview; The development of wine tourism in France; Meeting the winemaker: a case study of wine tourism product development in an emerging wine region; Wine routes in South Africa; Wine tourism and consumer behaviour; Influences on cellar door sales and determinants of wine tourism success: results from Texas wineries; Wine tourism in New Zealand; Wine tourism in the United Kingdom; Vasse Felix winery development; Wine tourism as a component of destination marketing, promotion and regional development; The development of a national wine tourism plan: wine tourism organizations and development in Australia; The Northeast wine route: wine in Ontario, Canada and New York State; Cycle trails and wine tourism in Europe; The Napa Valley, California: a model of wine region development; The future of wine tourism.

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Book SynopsisThe book provides a tool kit for managers tasked with raising performance and sustaining motivation. Organisations are being judged by the way in which they accommodate the needs of the individual in work and life-style terms. In this context, the âsmartâ employer will not only be looking to develop policies that retain talent through recognising their work-life issues, they will be equipping their managers to manage that talent in ways which maximise the contribution that individual can make.The text introduces managers to techniques largely drawn from Brief Therapy (De Shazer & Berg). Brief Therapy is used in the UK, but primarily by social workers, psychologists and counsellors. It's application to work settings is now growing. The attraction of a Solution Focussed approach to coaching is that it offers pragmatic tools that help managers structure helping conversations.The book presents the principles of solution focussed thinking in a language that is readily understandable by managers, and shows how those principles can be applied to a range of issues which managers may find themselves facing as willing or enforced coaches. The book places coaching as an activity which can be done as part of the daily process of management.Trade Review"..Packed with strategies and insights that would make even a professional coach shine, it offers a practical, focused toolkit capable of giving every manager effective coaching skills.” John Lees, career strategist and author of Take Control of Your CareerTable of ContentsAcknowledgements; Introduction; 1 Coaching – why all the attention now?; 2 The Coach in You; 3 Before You Assess Others Assess Yourself; 4 Getting STARTED; 5 Set Up; 6 Tangibles; 7 Assumptions; 8 Reality Bites; 9 Targeting; 10 Emergent Solutions; 11 Delivery; 12 Leadership and Coaching; Index

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Book SynopsisExtending your home? New kitchen or bathroom? Planning to decorate? If you''re taking on a job like this you need to know three things - can you do it on your own; how long is going to take; and most important of all, how much is it going to cost.This book tells you the answers. With simple-to-follow guidance on all your home improvement projects it tells you: the time the job will take the costs of the materials how difficult it''s going to be and what a professional is going to charge to do it for youTrade Review"Beat the builders at their games of bluff...this is a new trump card for the householder..." Sunday Times "...invaluable for anyone thinking of undertaking home improvements, both large and small." Citizens Advice BureauTable of ContentsPart 1 Part One; Chapter 1 Using a Contractor; Part 2 Part Two; Chapter 2 Doing it Yourself; Part 3 Part Three; Chapter 3 Hours, Materials and Costs; Part 4 Part Four; Chapter 4 Building Your Own Home; Part 5 Part Five; Chapter 5 Total Project Costs; Part 6 Part Six; Chapter 6 Tool and Equipment Hire; Part 7 Part Seven; Chapter 7 General Construction Data;

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Book SynopsisShutdown management is project management of a special kind: managing the repair, replacement or maintenance of critical systems. This book shows the maintenance manager how to get the job done correctly. It covers projects ranging from weekend overhauls through to complete plant rebuilds. It includes detailed check-lists and step-by-step guide.Table of ContentsPart 1: Turnaround overview: context and strategy; Initiating the turnaround; Validating the work scope; Pre-shutdown work; Contractor packages; The turnaround plan; The turnaround organization; Site logistics; The cost profile; The safety plan; The quality plan; The communications package; Executing the turnaround; Terminating the turnaround. Part 2: Real World Application; Case Study 1 - Designing an organisation; Case Study 2 - Worklist control; Case Study 3 - Contract strategy; Case Study 5 - Logistics; Case Study 4 - Cost Control; Summing up - A reality check

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Book SynopsisOffers an easy-to-read and comprehensive review of some of the most important industrial improvement tools that different manufacturing or industrial executives, operational managers or engineers needs to know, including which tool to use for a particular type of manufacturing situation.Trade Review"...provides information that allows companies to understand the most popular tools and strategies and to relate these to their circumstances and issues, helping them make better decisions and more effective use of the various tools available." --Iron & Steel Technology, March 2007Table of Contents1. Introduction 2. Aligning the Organization 3. Innovation 4. Leadership and Teamwork 5. Managing Change 6. Business Level FMEA 7. Lean Manufacturing 8. Kaizen 9. Total Productive Maintenance (TPM) 10. Six Sigma 11. Supply Chain Management 12. Reliability Centered Maintenance (RCM)13. Predictive Maintenance/Condition Monitoring14. Root Cause Analysis15. Closing; Appendices

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Book SynopsisThe cost to business of unresolved conflicts is high; tribunals, loss of productivity, resignations and damaged reputations are serious consequences for all concerned. With increased organizational change in the form of changes in leadership, restructuring, downsizing, matrix management, mergers, acquisitions and systems changes comes increased political activity and the potential for either increased learning and growth or tension and unproductive conflict.Change agents, HR practitioners and managers need to be skilled at empowering others to use or resolve conflict effectively for a more productive working environment and greater employee satisfaction. Change, Conflict and Community takes readers through the essential theory and hands-on practice of working with change and conflict by considering:* How we can increase our understanding of the tensions that often exist when change is ever present in the organizationTrade ReviewSeeing conflict and change as a source for learning might sound nice, but is hard to accept in the realities of our professional lives. Understanding change and how we deal with change on an individual and organisation level, is an important topic for managers, professionals and especially those of us who work in the area of learning and people development. I recommend this book to anyone who is as curious to improve our contribution to individual and organizational development Klaas Wassens, Director Executive Education & Development, RSM Erasmus University We cannot eradicate conflict and we cannot make change painless, but we can learn how to use natural tensions more constructively. This book offers new insights on the human side of change and helps business practitioners to understand that managing change is more than re-engineering a business process. Diane Moody, Head of Leadership and Change, ING GroupTable of ContentsList of FiguresList of TablesForewordAcknowledgementsChapter 1: IntroductionChapter 2: Making sense of changeChapter 3: Pattern pastChapter 4: Change and conflict – a chicken and egg debate?Chapter 5: Resolving conflictsChapter 6: From conflict to collaborationChapter 7: Learning through changeChapter 8: Energising the organisationChapter 9: Holistically healthy organisationsChapter 10:The bigger picture: communityIntroduction to Case StudiesCase studies1. Affinity Sutton2. Portsmouth NHS Trust3. Red Bee4. Hampshire Fire & Rescue Service5. O2 – “A better place”6. Organisational health from a Gestalt perspective7. A change agent’s story

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Book SynopsisThis book is a must-read for anyone responsible for projects and initiatives that span functional and geographical divides. Authors Moran and Youngdahl bring extensive experience and learning from industry practice to present a clear and straightforward treatment of the leadership skills and knowledge required to lead projects that are global in nature. They have written the first book of its kind to address the three essential skills of global project leaders - strategic project management, project leadership, and cross-cultural leadership. The authors argue that global project leadership is an essential skill in our project-based world and that we are all either intentional or accidental project leaders. Intentional project leaders pursue formal project management education and even certification whereas accidental project leaders find themselves leading global projects and initiatives as a result of a special assignment or promotion. Moran and Youndahl have found that the vaTrade Review‘This is a good introductory book regarding the particulars of managing projects in a global environment. The writing is not overly academic, it engages the reader, and contains essential elements for the developing project manager to consider. […] It is ideally suited for project management majors and international business/global studies majors.’ - David G. Duby, Associate Professor, Liberty University, USATable of Contents1 Leading Global Projects; 2 What Every Project Leader Needs to Know About Project Management; 3 The Project Story; 4 Cross-Cultural and Cross-Functional Project Leadership Skills; 5 Influencing and Negotiating; 6 What Project Team Members Need from Us; 7 Leading Projects at the Edge of Chaos; 8 Shaking Up the Project Team; 9 Leadership/Culture/Project Management: Capturing the Learnings; 10 Mindstretching Question, Summary, and Epilogue

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Book SynopsisPeter Drucker's wide-ranging book, drawn from his best work, looks at management, the individual and society. He connects these themes of today's world with his usual clear-sighted and far-reaching style to create a work which encapsulates his essential and strongest writings in one volume. Under the three headings, Drucker covers aspects such as what the non-profits are teaching business and the information that executives need today. In his section on the individual he gives advice on knowing your own strengths and values, your time and, intriguingly, the second half of your life. The third part on society encompasses the coming of the entrepreneurial society and citizenship through the social sector.Trade Review"...required reading for management students and practitioners alike ... a highly readable single volume survey of concepts that would otherwise involve reading nearly 30 separate books ...this is an extremely useful and thought-provoking compendium. Read 'The Essential Drucker' and become an instant expert on this most durable of management writers." People Management"This is effectively a whole business library and refresher MBA course in one readable volume that wears its enormous wisdom lightly enough to make good holiday reading. It is stuffed with practical & inspirational advice, as useful to owner-managers of small businesses as to blue-chip board directors or administrators of non-profitmaking organisations" Carol Kennedy, DirectorTable of ContentsPart One - Management - Management as social function and liberal art; the dimensions of management; the purpose and objectives of a business; what the non-profits are teaching business; social impacts and social problems; management's new paradigm; information executives need today; management by objectives and self control; picking people - the basic rules; the entrepreneurial business; the new venture; entrepreneurial strategies. Part Two - the Individual - effectiveness must be learned; focus on contribution; know your strengths and values; know your time; effective decisions; functioning communication; leadership as a work; principles of innovation; the second half of your life; the educated person. Part Three - Society - a century of social transformation; the coming of entrepreneurial society; citizenship through the social sector; from analysis to perception.

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Book SynopsisThe measure of the executive, Peter Drucker reminds us, is the ability to 'get the right things done'. Usually this involves doing what other people have overlooked, as well as avoiding what is unproductive.He identifies five talents as essential to effectiveness, and these can be learned; in fact, they must be learned just as scales must be mastered by every piano student regardless of his natural gifts. Intelligence, imagination and knowledge may all be wasted in an executive job without the acquired habits of mind that convert these into results.One of the talents is the management of time. Another is choosing what to contribute to the particular organization. A third is knowing where and how to apply your strength to best effect. Fourth is setting up the right priorities. And all of them must be knitted together by effective decision-making.How these can be developed forms the main body of the book. The author ranges widely through the annals of business and government to demonstrate the distinctive skill of the executive. He turns familiar experience upside down to see it in new perspective. The book is full of surprises, with its fresh insights into old and seemingly trite situations.Trade Review'Long recognised in business circles as a voice to listen to' Harvard Business Review '...it would be difficult to overestimate his contribution to management thinking' Financial TimesTable of ContentsEffectiveness can be learned; Know thy time; What can I contribute?; Making strength productive; First things first; The elements of decision-making; Effective decisions; Conclusion: Effectiveness must be learned;

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Book SynopsisVisitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. As this area grows, there are still many questions to be answered and issues to be understood such as what visitor attractions actually are, what forces drive their development, who visits them and why, how they are funded, and what the numerous day-to-day challenges are in respect of their management andmarketing. The second edition of this successful text investigates these issues further and provides more solutions and suggestions for the present and future.Now in its 2nd edition, Managing Visitor Attractions: New Directions has been fully revised and updated to include new case studies on attractions in Singapore, seasonal variation,religion-based attractions, HRM issues and heritage tourism. It also includes five new chapterslooking at attraction success and failur

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Book SynopsisA reference of health and safety legislation for managers and a study aid for studentsUnder UK legislation it's mandatory for businesses with 5 or more employees to have a health and safety policy and a member of staff dedicated to these issues. This concise guide clearly explains how to adhere to the policy in practical terms. Its bulleted format makes it ideal as a quick reference for managers as well as a study aid for students.Trade Review"This book gives quick referance to both employers and employees to what needs to be covered in the most common health and safety situations." (Amazon.co.uk customer review of 2nd edn)"This is a great book for Health and Safety students. Clear, concise and easy to follow, yet still covering h&S concepts and legislation in sufficient depth [...] Ideal for those sitting NEBOSH certificate and for background information for the Diploma. I found it a great asset during my studies and would strongly recommend it." (Amazon.co.uk customer review of 2nd edn)Table of ContentsPart 1 Law: Legal processes; Health and safety laws. Part 2 Management: Management responsibilities; Human resources; Workplace safety; Information and advice; Accidents. Part 3 Occupational health: The body; Health at work; Health protection. Part 4 Safety technology: Chemicals; Noise and hearing protection; Work equipment; Construction; Manual handling; Mechanical handling; Safe use of electricity; Fire; Environment. Abbreviations; List of statutes; Index.

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Book SynopsisThis is the ideal companion for those needing guidance when carrying out a research project in a management or a business-related subject. The text is succinct and concise, written with modular courses in mind for the reader to quickly gain an overall perspective of the fundamental areas and identify the key points that need to be addressed. This clear and practical book also covers the requirements of more general areas of business research and consultancy. New to this edition is a chapter devoted to the analysis of qualitative data - an area many students find they want to focus on. A new accompanying student website also gives practical guidance on some of the problems students face: assistance with writing a research proposal; the structure of a dissertation; collecting data - how much is enough; citing references; links to other resources.Dissertations and projects form an integral part of many MBA and degree programmes and this text is invaluable when tackling this area for the first time. The authors approach the research task in a step-by-step manner, covering areas such as data collection, observational methods, and data analysis.Table of ContentsIntroductionManaging your development as a managerIntroduction to research in managementManagement consultancy and researchThe consultancy research processOverview of data collection: approaches, methods and techniquesData collection: secondary dataData collection: observational researchData collection: experimental, quasi-experimental and action researchData collection: asking questionsAnalysing data: nature and purposeAnalysing qualitative dataActioning researchAppendicesActivity solutionsReference and further readingGlossary

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Book SynopsisA history of one of the UK''s most famous food products from well-known Melton Mowbray pork pie expert Trevor Hickman.

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Book SynopsisThe Highland Railway has a special place in the eyes of many who have an interest in railways. Whether it is the romantic scenery, the long lines running through sparsely populated country or the characteristics of its locomotives that draws people is hard to say. The railway was a lifeline to the country during the twentieth century, and nowadays provides one of the most popular tourist lines in Scotland. Through the selection of over 200 archive photographs and their captions, this book depicts the rich scenery and history of the Highland Railway which stretched from Perth to Inverness and then further north to Wick and west to Kyle of Lochalsh. It shows how the train services met the needs of scattered communities in all weathers throughout the year; how the annual influx of tourists in the summer months was handled; and how the lines survived several attempts to close them by continually adapting their role. This book will be a treat for anyone who remembers the golden age of the r

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Book SynopsisConsidering that Coventry was the birthplace of the British cycle industry, it is perhaps no surprise that the city became heavily involved in the development of the British motor industry during the mid-1890s. From the first velocipedes built here in 1868, most of the later well-established cycle manufacturers quickly turned their attention to motorised vehicles, and many of the early motoring pioneers moved to Coventry to become part of this revolutionary work. Local companies such as Bayliss, Thomas & Co., Coventry Eagle, Humber, Riley, and Swift were just a few of the cycle firms quick to catch on, and steadily new companies were formed solely to manufacture motorcycles.Coventry''s Motorcycle Heritage covers the history of all these companies and their products, focussing on the individuals who both founded and worked for such firms. From world-famous companies like Triumph, to the more obscure marques like Wartnaby and Draper, it provides a brief summary of each manufacturer, as well as an insight into the social history of Coventry at the peak of its involvement in motorcycle history. It is sure to appeal to anyone interested in motorcycle history and Coventry''s industrial past.

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Book SynopsisRunning a railway is a complex business, constantly throwing up drama, misadventure and the unexpected.

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Book SynopsisFlying as an airline passenger is, statistically, one of the safest forms of travel. Even so, the history of civil aviation is littered with high-profile disasters involving major loss of life. This new edition of the authoritative work on the subject brings the grim but important story of air disasters right up to date. David Gero assembles a list of major air disasters since the 1950s across continents. He investigates every type of calamity, including those caused by appalling weather, mechanical failure, pilot error, inhospitable terrain and hostile action. The first incident of sabotage involving a commercial jetliner is covered, as is the first, much-feared crash of the jumbo jet era. Examined alongside less well-known disasters are high-profile episodes such as that of Pan American Flight 103 at Lockerbie in 1988, the Twin Towers tragedy of 11 September 2001 and, more recently, the disappearance of Malaysia Airlines Flight 370 in 2014 the greatest mystery of the comme

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Book SynopsisFor many the GWR was synonymous with holidays by the sea in the West Country, but it was built to serve as a fast railway line to London, especially for the merchants and financiers of Bristol.

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Book SynopsisMade on the Isle of Wight is a pictorial celebration of the immense contribution to the aviation, automotive and marine industries that this tiny island has given, from the first hovercraft to boats that held the world water speed record and even the only all-British rocket and satellite into space.

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Book SynopsisThe history of fishing boats

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Book SynopsisHow the American airship came within a hair’s breadth of replacing planes, trains, and ocean liners as dominant long-distance transportTrade ReviewTotally captivating. A fascinating account of glory and tragedy that soars with suspense. I enjoyed the hell out of it! -- Dirk CusslerWhen Giants Ruled the Sky examines the successes, problems and controversies of the American rigid airship program bringing the industrialists and engineers who designed and built them, and the officers and men who flew them, to life. No airship fancier’s library should be without a copy. -- Tom CrouchIt’s too often forgotten that for a few short years the U.S. Navy actually possessed flying aircraft carriers and the world’s greatest airship fleet. In his latest book, John Geoghegan has performed sterling service in excavating the astounding story of the Akron and the Macon from the tomb of lost history. -- Alexander RoseA well-researched history of the rigid airship “carrier” during the interwar years of U.S. naval aeronautics. A genuine contribution. -- William AlthoffThe best book focused upon the USS Akron & Macon published in the last 55 years! -- C.P. Hall

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Book SynopsisThe first book to fully recognise and tell the tale of the efforts of the Lumberjills - the Women's Timber Corps - during the Second World War

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