Business communication, etiquette and presentation Books
Taylor & Francis Manual of Business German A Comprehensive Language Guide Manuals of Business S
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£114.00
Taylor & Francis Manual of Business German A Comprehensive Language Guide Manuals of Business S
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£65.54
Taylor & Francis Ltd HandsOn Exhibitions
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£128.25
Taylor & Francis HandsOn Exhibitions
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£45.59
Taylor & Francis Ltd InterFirm Collaboration Learning and Networks An Integrated Approach
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£47.49
Taylor & Francis Ltd Business Journalism A Critical Political Economy Approach
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£128.25
Taylor & Francis The Economics of the Multilingual Workplace
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£137.75
Taylor & Francis Ltd Straight Talk
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£45.59
Taylor & Francis Ltd Straight Talk
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£99.75
Taylor & Francis Communication and Organizational Knowledge
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£47.49
Taylor & Francis The Economics of the Multilingual Workplace
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£51.29
Taylor & Francis Ltd The Power of Writing in Organizations From Letters to Online Interactions Organization and Management Series
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£128.25
Taylor & Francis Case Studies in Crisis Communication
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£99.75
Taylor & Francis Case Studies in Crisis Communication
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£56.04
Taylor & Francis Ltd Communication in the Design Process
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£73.14
Taylor & Francis Ltd Successful Marketing Communications A Practical Guide to Planning and Implementation CIM Advanced Certificate Workbook S
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£43.99
Taylor & Francis Ltd Storytelling in Organizations
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£43.69
Taylor & Francis Stellar Management Teams
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£128.25
Taylor & Francis Stellar Management Teams
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£43.99
Taylor & Francis Strategic Communication
Book SynopsisStrategic Communication deals with the principles behind strategic communication planning. It covers the professional practice steps involved in researching, planning, writing, evaluating and implementing a communication strategy. This book links strategic communication campaign planning to medium and long-term business activity and to how organisations deal with issues. This thoroughly revised third edition includes: New international cases and professional exercises that will enable students to work through the cases and apply theory to real-life situations; New discussion questions on important aspects of campaign planning; Chapter exercises that encourage students to think more broadly about communication strategy and work through the particular aspects of a strategy; In Theory panels that highlight key theories and demonstrate important links between theory and practice Accessible aTable of ContentsThe Brief 1. What this book is about 2. The nature of strategic communication 3. Communication strategy and business planning 4. Elements of a communication strategy 5. Analysing organisational communication needs 6. Why target publics matter 7. Setting the compass: communication goals and objectives 8. Planning effective messages 9. Reaching target publics: the role of communication pathways 10. Communication tools – the things we do 11. Managing a strategic communication plan 12. The Gemini factor: Evaluating strategic communication projects 13. Strategic communication counselling
£42.99
Taylor & Francis Ltd Strategic Listening
Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becomTable of ContentsPreface Introduction Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening
£128.25
Cambridge University Press The Cambridge Handbook of Meeting Science Cambridge Handbooks in Psychology
Book SynopsisThis first volume to analyze the science of meetings offers a unique perspective on an integral part of contemporary work life. More than just a tool for improving individual and organizational effectiveness and well-being, meetings provide a window into the very essence of organizations and employees' experiences with the organization. The average employee attends at least three meetings per week and managers spend the majority of their time in meetings. Meetings can raise individuals, teams, and organizations to tremendous levels of achievement. However, they can also undermine effectiveness and well-being. The Cambridge Handbook of Meeting Science assembles leading authors in industrial and organizational psychology, management, marketing, organizational behavior, anthropology, sociology, and communication to explore the meeting itself, including pre-meeting activities and post-meeting activities. It provides a comprehensive overview of research in the field and will serve as an invTrade Review'The Cambridge Handbook of Meeting Science contains many facets of meetings, including meetings held in different countries, virtual meetings, the interactions of people, plus even the 'chit chat' that occurs in the period before a meeting. It therefore provides a comprehensive examination of the information on meetings from numerous different perspectives and, as a result, will be an invaluable and unique addition to the library of universities and other educational establishments where management or business is studied. It will also be of use in large corporations.' Mabel Blades, Business, managementTable of ContentsPart I. Introduction: 1. An introduction to The Cambridge Handbook of Meeting Science: why now?; 2. Exploring meeting science: key questions and answers; 3. Five theoretical lenses for conceptualizing the role of meetings in organizational life; Part II. Pre-Meeting Activities and Context: Meeting Setup: 4. Meeting preparation and design characteristics; 5. Meeting training: a suggestion; Meeting Composition: 6. How differences make a difference: the role of team diversity in meeting processes and outcomes; 7. Meetings across cultures: cultural differences in meeting expectations and processes; Pre-Meeting Communication: 8. So much more than 'chitchat': a closer look at pre-meeting talk; Macro Meeting Context: 9. Meetings all over the world: structural and psychological characteristics of meetings in different countries; 10. Organizational meeting orientation: the construct, scales and research propositions; 11. A systemic view of meetings – windows on organization collective minding; Part III. The Meeting Itself: Capturing and Understanding Dynamics and Processes of the Meeting: 12. Meetings as interactional achievements: a conversation analytic perspective; 13. Multimodal perspectives on meeting interaction: recent trends in conversation analysis; 14. Toward a theory of strategic meeting interaction; 15. Social dynamics at work: meetings as a gateway; 16. Social networks in meetings: how do people connect?; 17. Effective leader behaviors in regularly held staff meetings: surveyed vs videotaped and coded observations; 18. They meet, they talk … but nothing changes: meetings as a focal context for studying change processes in organizations; 19. Relative status and emotion regulation in workplace meetings: a conceptual model; 20. Dynamic affect in team meetings: an interpersonal construct embedded in dynamic interaction processes; Tools and Models for Promoting Meeting Success: 21. Designing and executing effective meetings with codified best facilitation practices; 22. Finding the gorilla: the impact of complexity and diversity on meeting process; 23. Information utilization in meetings; 24. What is consensus and how is it achieved in meetings? Four types of consensus decision-making; 25. Creativity and meetings: do team meetings facilitate or hinder creative team performance?; Part IV. Special Types of Meetings: Post Event Meetings: 26. Debrief: the learning meeting; 27. Implementing after action review systems in organizations: key principles and practical considerations; Virtual Meetings: 28. Meeting organization strategy: the 'why' and 'how' of meetings with virtual presence; 29. The successful facilitation of virtual team meetings; Part V. Synthesis and Conclusion: 30. The science and practice of workplace meetings; 31. There's something about meetings: order and disorder in the study of meetings.
£56.04
Cambridge University Press The Art of Presenting
Book SynopsisDelivering professional presentations of scientific work is an important part of an academic''s life. Oral presentations are important not only because you present your scientific work, but also because you present yourself to potential hiring committees, grant committees, and collaborators. This book uses insights from the field of psychology, as well as from the theatre, to teach you how to make a lasting impression. It addresses core topics such as how to design presentation slides, how to practice, and how to deliver your presentation to a range of audiences. Useful exercises are provided to help you cope with presentation anxiety, make the most out of conferences, and adapt your presentation to various formats, audiences, and cultures. It is not easy to present with impact, but this book contains the guidance you need to master the art of presenting.Trade Review'This book should be the go-to resource for anyone who wants to improve their oral presentation skills. It covers every aspect of presenting, from preparation to stress-management. The authors benefit from their own rich experience with presenting scientific work and write in an accessible, often humorous way.' Bianca Beersma, Full Professor of Social Sciences and Organisation, Vrije University, the Netherlands'Finally, a book that gives invaluable advice and examples on how to prepare and give presentations. I wish I’d had this earlier in my career … but I can use it now (maybe you can teach an old dog new tricks)! I am definitely assigning this book to our incoming graduate students.' Kipling D. Williams, Distinguished Professor, Purdue University, USA'Find the answer to any questions you can think of about scientific presentations in this book. It advises on a wide range of subjects, from poster presentations to TED talks. Tips, check-lists, and techniques are supplied in an encouraging manner. This is an indispensable resource for early career researchers and senior scientists.' Kai Sassenberg, Head of the Knowledge Media Research Center’s Social Processes Lab and full Professor, University of Tübingen, Germany'This is a highly accessible, practical guide to presenting and is a must-read for any academic. You will find everything there is to know about presenting, from designing slides to managing presentation anxiety, and it reminds you of the main target of any academic presentation: delivering your core message.' Esther Kluwer, Associate Professor of Social Psychology, Utrecht University, and Professor (by special appointment), Radboud University, the NetherlandsTable of ContentsPart I. Preparing your Presentation: 1. The core message; 2. The pieces of the puzzle; 3. It's all about design: slide design; 4. Practice, practice, practice; Part II. Delivering your Presentation: 5. The moment of truth: Stand up and deliver; 6. Discussion time; 7. Verbal and non-verbal behaviour; 8. How to deal with stress; Part III. Adapting your Presentation: 9. Various presentation formats; 10. Cultural differences; 11. Addressing different audiences; Part IV. Attending Oral Presentations: 12. How to be a good audience member; 13. Making the most of conferences; References; Index.
£28.12
HarperCollins UK Effective Meetings in 7 simple steps
Book Synopsis
£11.69
HarperCollins Publishers Inc Woo Wow and Win Service Design Strategy and the
Book SynopsisTrade Review"Woo, Wow, and Win is a roadmap for success in a landscape being rapidly transformed by technology and entrepreneurship. " -- Steve Case, Chairman and CEO of Revolution, author of The Third Wave: An Entrepreneur's Vision of the Future This is the book that service business executives have been waiting for. Woo, Wow, and Win shows how to make the connection between strategic opportunity, business design, and customer satisfaction. The principles of service design are the pathway to a more profitable future--and happier customers. -- Ram Charan, advisor to CEOs and boards, author of The Attackers Advantage. "Here is a long overdue manual for using the cohesiveness and power of design thinking to optimize every interaction your business has with its customers. You'll not only understand why Service Design is as important as product design--you'll have a new perspective on what makes a company unique." -- Beth Comstock, Vice Chair, GE "Tom Stewart's and Patricia O'Connell's exceptional book is a convincing testimony to the power of having service strategies that are as unique and differentiated as product strategies. It provides deep insights into how you can develop your customers and retain them with superior service. It's a must read!" -- Bill George, Senior Fellow at Harvard Business School, former Chair & CEO of Medtronic, and author of Discover Your True North "Anyone who wants to get or keep customers would do well to heed the advice in these smart, incisive pages. Service design is an idea whose time has come." -- Marshall Goldsmith, executive leadership coach and author, Triggers and What Got You Here Won't Get You There "Two pervasive themes cut across all sectors of the world economy: Everything is digital, and everything is a service. Woo, Wow, and Win shows how the discipline of Service Design enables any company to capitalize on these two trends to engage their customers, enlist their employees, and delight their shareholders." -- Geoffrey Moore, author Crossing the Chasm and Zone to Win "It's impossible to operate a successful business without mastering your service design, and it's difficult to master without this book. There is tremendous wisdom and clarity in its pages, making a complex subject both inspiring and immediately useful. Woo, Wow, and Win is an essential, urgent read." -- Stan Slap, New York Times bestselling author of Under the Hood and Bury My Heart at Conference Room B
£19.00
HarperCollins Publishers Inc Writing Without Bullshit
Book SynopsisUnless you change how you write, your emails, reports, and Web copy don’t stand a chance.In this practical and witty book, you’ll learn to front-load your writing with pithy titles, subject lines, and opening sentences.
£16.99
Harper Business Dont Take Yes for an Answer Using Authority
Book Synopsis
£22.49
McGraw-Hill Education - Europe Leadership Communication
Book SynopsisLeadership Communication guides current and potential leaders in developing the communication capabilities needed to be transformational leaders. It brings together managerial communication and concepts of emotional intelligence to create a new model of communication skills and strategies for corporate leaders.Table of ContentsSECTION ONE: CORE LEADERSHIP COMMUNICATIONChapter 1: What is Leadership Communication?Chapter 2: Leadership Communication Strategy and StructureChapter 3: The Language of LeadersChapter 4: Social Media and Other Leadership CorrespondenceChapter 5: Leadership Documents and ReportsChapter 6: Leadership Presentations in Person and OnlineChapter 7: Graphics with a Leadership EdgeChapter 8: Emotional Intelligence and Interpersonal Skills for LeadershipChapter 9: Diversity and Intercultural Communication LeadershipSECTION TWO: GROUP AND ORGANIZATIONAL LEADERSHIP COMMUNICATIONChapter 10: High-Performing Team LeadershipChapter 11: Meetings: Leadership and ProductivityChapter 12: Leadership in an Organizational ContextChapter 13: Leadership through Strategic Internal CommunicationChapter 14: Leadership through Effective External Relations
£190.19
McGraw-Hill Education - Europe Business Communication Building Critical Skills
Book Synopsis
£140.40
Pearson Education Business Communication
Book Synopsis
£187.00
Penguin Life The Power of Nunchi The Korean Sixth Sense for
Book Synopsis“A must-read for anyone interested in the art of intuitively knowing what others feel.” —Haemin Sunim, bestselling author of The Things You Can See Only When You Slow Down and Love for Imperfect Things “Euny Hong just taught me what I really want to be when I grow up: a nunchi ninja!” —Zoe Chance, bestselling author of Influence Is Your SuperpowerImprove your nunchi. Improve your life.Have you ever wondered why your less-skilled coworker gets promoted before you, or why that one woman from your yoga class is always surrounded by adoring friends? They probably have great nunchi. The art of reading a room and understanding what others are thinking and feeling, nunchi is a form of emotional intelligence that anyone can learn--all you need are your eyes and ears. Sherlock Holmes has great nunchi. Cats have great nunchi. Steve Jobs had great nunchi. With its focus on observing others rather tha
£15.30
Oxford University Press Essentials of Technical Communication
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£75.99
MIT Press Ltd Honest Signals How They Shape Our World The MIT
Book SynopsisHow understanding the signaling within social networks can change the way we make decisions, work with others, and manage organizations.How can you know when someone is bluffing? Paying attention? Genuinely interested? The answer, writes Alex Pentland in Honest Signals, is that subtle patterns in how we interact with other people reveal our attitudes toward them. These unconscious social signals are not just a back channel or a complement to our conscious language; they form a separate communication network. Biologically based “honest signaling,” evolved from ancient primate signaling mechanisms, offers an unmatched window into our intentions, goals, and values. If we understand this ancient channel of communication, Pentland claims, we can accurately predict the outcomes of situations ranging from job interviews to first dates.Pentland, an MIT professor, has used a specially designed digital sensor worn like an ID badge—a “sociometerR
£15.29
MIT Press Ltd A Guide for the Young Economist 2e The MIT Press
Book SynopsisDetailed advice on writing papers, giving presentations, and refereeing, plus an essential guide to the basics of being a graduate student in economics.This book is an invaluable handbook for young economists working on their dissertations, preparing their first articles for submission to professional journals, getting ready for their first presentations at conferences and job seminars, or undertaking their first refereeing assignments. In clear, concise language—a model in itself—William Thomson describes how to make written and oral presentations both engaging and efficient. Declaring I would certainly take up arms for clarity, simplicity, and unity, Thomson covers the basics of clear exposition, including such nuts-and-bolts topics as titling papers, writing abstracts, presenting research results, and holding an audience's attention. This second edition features a substantial new chapter, Being a Graduate Student in Economics, that offers guidance on suc
£33.00
Hachette Books Dont Say Um
Book SynopsisNATIONAL BESTSELLER Communicate with confidence and improve your presentation skills with this essential guide–because delivery matters. Michael Chad Hoeppner has coached presidential candidates, prominent CEOs, and Ivy League deans on their communication skills. Now, he shares his wide‑ranging knowledge in Don't Say Um. Hoeppner has created an entirely new approach to communication training, providing physical exercises to quickly improve speaking. With simple-to-master exercises, Don’t Say Um is an essential tool for improving your speech. Don't Say Um challenges our preconceived notions of good speaking techniques and offers powerful tools to become master communicators.
£24.00
Griffin Publishing Liespotting
Book SynopsisPeople - friends, family members, colleagues, salespeople - lie to us all the time. Daily, hourly, constantly. None of us is immune and all of us are victims. This title links three disciplines - facial recognition training, interrogation training and a comprehensive survey of research in the field.Trade ReviewEvery decision maker in your organization should read this breakthrough book. It is practical, hands-on and founded on years of research. It offers the easily accessible methods to spot and stop what has become the most insidious business cost today deception. Richard Whiteley, Best-selling author of The Customer Driven Company, Customer Centered Growth, Love the Work You're With, and The Corporate Shaman All businesses spend a tremendous amount of time and money trying to detect just how truthful people are. The stakes are high. Despite the fact that few of us have never studied how to objectively read people and understand the many established ways of detecting unconscious communication, we are surprised at how often we get it wrong when the whole truth is finally known. This book changes the odds, and does it in a straightforward, useful and engaging way. It's worth every minute you spend reading it. Jay Walker, Founder, Priceline.com and named inventor on more than 400 U.S. patents. "
£11.99
Bloomsbury Publishing Plc Workplace Communication for the 21st Century 2
Book SynopsisWritten in clear, non-technical language, this book explains how employees and employers can maximize internal and external organizational communication-for both personal benefit and to the entity as a whole.
£107.00
WW Norton & Co Write for Your Life A Guide to Clear and
Book SynopsisThe best-selling author’s practical guide to writing clearly and convincingly in every professional setting.
£19.94
Time Warner Trade Publishing Good Boss Bad Boss
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£18.99
Penguin Putnam Inc A World Without Email Reimagining Work in an Age
Book SynopsisA New York Times and Wall Street Journal bestsellerFrom New York Times bestselling author Cal Newport comes a bold vision for liberating workers from the tyranny of the inbox--and unleashing a new era of productivity.Modern knowledge workers communicate constantly. Their days are defined by a relentless barrage of incoming messages and back-and-forth digital conversations--a state of constant, anxious chatter in which nobody can disconnect, and so nobody has the cognitive bandwidth to perform substantive work. There was a time when tools like email felt cutting edge, but a thorough review of current evidence reveals that the hyperactive hive mind workflow they helped create has become a productivity disaster, reducing profitability and perhaps even slowing overall economic growth. Equally worrisome, it makes us miserable. Humans are simply not wired for constant digital communication.We have become so used to an inbox-driven workday t
£22.95
Cengage Learning, Inc Personal Development for Life and Work
Book Synopsis
£118.75
Penguin Young Readers Bring Yourself
Book Synopsis
£999.99
Hachette Australia The Million Dollar Handshake The ultimate guide
Book SynopsisThe Million Dollar Handshake is about more than making money - it is also about helping you feel a million dollars.
£20.12
Penguin Putnam Inc Leadership Is Language
Book SynopsisWall Street Journal BestsellerFrom the acclaimed author of Turn the Ship Around!, former US Navy Captain David Marquet, comes a radical new playbook for empowering your team to make better decisions and take greater ownership.You might imagine that an effective leader is someone who makes quick, intelligent decisions, gives inspiring speeches, and issues clear orders to their team so they can execute a plan to achieve your organization''s goals. Unfortunately, David Marquet argues, that''s an outdated model of leadership that just doesn''t work anymore.As a leader in today''s networked, information-dense business climate, you don''t have full visibility into your organization or the ground reality of your operating environment. In order to harness the eyes, ears, and minds of your people, you need to foster a climate of collaborative experimentation that encourages people to speak up when they notice problems and work together to identify and test solutions. Too many leaders fall in love with the sound of their own voice, and wind up dictating plans and digging in their heels when problems begin to emerge. Even when you want to be a more collaborative leader, you can undermine your own efforts by defaulting to command-and-control language we''ve inherited from the industrial era.It''s time to ditch the industrial age playbook of leadership. In Leadership is Language, you''ll learn how choosing your words can dramatically improve decision-making and execution on your team. Marquet outlines six plays for all leaders, anchored in how you use language: • Control the clock, don''t obey the clock: Pre-plan decision points and give your people the tools they need to hit pause on a plan of action if they notice something wrong. • Collaborate, don''t coerce: As the leader, you should be the last one to offer your opinion. Rather than locking your team into binary responses (Is this a good plan?), allow them to answer on a scale (How confident are you about this plan?) • Commit, don''t comply: Rather than expect your team to comply with specific directions, explain your overall goals, and get their commitment to achieving it one piece at a time. • Complete, not continue: If every day feels like a repetition of the last, you''re doing something wrong. Articulate concrete plans with a start and end date to align your team. • Improve, don''t prove: Ask your people to improve on plans and processes, rather than prove that they can meet fixed goals or deadlines. You''ll face fewer cut corners and better long-term results. • Connect, don''t conform: Flatten hierarchies in your organization and connect with your people to encourage them to contribute to decision-making.In his last book, Turn the Ship Around!, Marquet told the incredible story of abandoning command-and-control leadership on his submarine and empowering his crew to turn the worst performing submarine to the best performer in the fleet. Now, with Leadership is Language he gives businesspeople the tools they need to achieve such transformational leadership in their organizations.
£19.00
John Wiley & Sons Inc 101 Ways to Make Meetings Active
Book SynopsisIn this work, readers can learn how to prepare a meeting, warm up the attendees, stimulate discussion, prompt creative problem-solving, manage conflict, build consensus and close with a bang.Table of ContentsAcknowledgmentsIntroduction The Nuts and Bolts of Active Meetings Preparing Active Meetings Engaging Participants from the Start Stimulating Discussion, Dialogue, and Learning Facilitating Creative Problem Solving Managing Controversy and Conflict Building Consensus and Commitment Creating Unforgettable Endings Further ReadingAbout the Authors
£45.00
MW - Rutgers University Press You Are the Brand
Book SynopsisTrade Review"Steve is one of the best around when it comes to communicating a message. You Are The Brand renews that high position in which he is held by top professionals." -- Marty Appel * Marty Appel Public Relations, Long-time Yankees PR Director *"Steve always has a refreshing take on the events of the day. His voice brings clarity to confusion and his passion is always designed to give more light than heat." -- Jim Bell * Executive Producer, TODAY show *"Steve Adubato is a pro! My hat goes off to him because there are only a few great communicators around—and he is one of the best!" -- Suze Orman * Financial Guru and New York Times bestselling author *Table of ContentsAcknowledgments Introduction Tiger Woods Buddy "The Cake Boss" Valastro JH Cohn Toyota Michael Port BlackBerry Barack Obama Coke Thirteen/WNET.org TD Bank The Catholic Church Toast The New York Yankees The Kennedys Hospital Brands Starbucks Blackwater Campbell Soup Nick Matarazzo Martha Stewart Bobbi Brown Oprah BP Oil TODAY Howard Stern E*TRADE Gibbons Governor Chris Christie Lebron JamesNewsweek Daniela Costanzo Sarah Palin Rutgers University TJ Nelligan Eliot Spitzer Wells Fargo/Wachovia Make-A-Wish Foundation Fox News Notes About the Author
£999.99
HarperCollins Focus Talking to Crazy How to Deal with the Irrational
Book Synopsis
£17.35
BuilderBooks The Paper Trail Systems And Forms For A Well Run
Book SynopsisThe path to a thriving business starts with a map that puts you in control. If you don't plot your course to success, you'll just end up spinning your wheels. The Paper Trail, explains the difference between busyness and business success. It's your map to creating a profitable business that will help you fulfill your dreams.Trade Review"I strongly recommend this book to fast-forward a start-up remodeling company and provide tools to improve existing companies. It will save remodelers from years of trial-and-error learning." -- Lonny Rutherford, CGR, CAPS, CGP, Legacy Construction, Inc."Business health is dependent on strong processes and systems. Wendy and Bill's book give you a great blueprint." -- Mark Richardson, Co-chairman, Case Design/Remodeling and author of How Fit Is Your Business?"Most remodeling companies are started by people with all of the tools in the back of the truck but none of the tools up front that will help them run a successful business. Asdal and Jordan provide indispensable office tools for the remodeler just starting out and for the seasoned pro." -- Larry Zarker, Chief Executive Officer, Building Performance Institute, Inc
£33.56
