Business and Management Books

Book SynopsisStories have always had the power to move, but it has only recently become clear that purposeful stories - those created with a specific mission in mind - are essential in persuading others to support a vision or cause. For Peter Guber, what began as a knack for telling stories as one of the world's leading entertainment executives has evolved into a set of principles that anyone can use to achieve their goals - whatever you do in life, you need to be able to tell a good story. In Tell to Win Guber explains how to move beyond PowerpPoint slides and spreadsheets to create purposeful stories that can serve as powerful calls to action. He reveals the best way to get noticed, how to turn passive listeners into active participants, and how technology can be used to ensure audience commitment. Featuring wisdom from Guber's meetings with (and lessons from) everyone from Nelson Mandela to YouTube founder Chad Hurley, and Muhammed Ali to Steven Spielberg (who he tutored in making films), Tell to Win entertainingly shows how to craft, deliver and own a story that is capable of turning others into viral advocates for your goal.Trade ReviewPeter Guber demonstrates that telling purposeful stories is the best way to persuade, motivate, and convince who you want to do what you need. -- President Bill ClintonWonderful ... part business text, part entertainment memoir ... the book is crammed with entertaining examples -- Philip Delves Broughton * FT *If anyone knows how to survive in business, it's Peter. This book is a manual for that. It gives you the two keys to success - first, everything starts with a good story, and second, don't drop names (actually Frank Sinatra told me that). -- George ClooneyWhether you're running a business or navigating a career, Tell to Win is the ultimate guide to enlisting the power of narrative to do good and do well. -- Daniel Pink, bestselling author of Drive

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Book Synopsis• An accessible and concise resource that introduces non-specialist students to the key concepts and principles of business law, providing a non-technical alternative to the currently available heavyweight texts • To increase engagement and understanding, the examples used throughout the book are drawn from scenarios that are familiar to students in their everyday life • The author has extensive experience of teaching large cohorts of non-specialist students, many of whom are from overseas. Intended as an accessible, concise and inexpensive alternative to currently available textbooks, Getting Started in Business Law by Paul Bates covers the core topics taught at first year undergraduate level to non-specialists taking a business law module as part of their undergraduate studies. While still providing the student with a rigorous and academic treatment of the topic, this book will weave a path through key concepts of business law exposing the main principles step by step, while keeping the use of case law to a minimum as single cases will be used to explain a number of key points. The examples used throughout the text will be familiar to the student in their everyday lives, helping to keep the student engaged and aid their understanding of the principles and concepts being presented. Particular attention will be paid to using language which is accessible, and presenting concepts in a style which is undaunting, while still rigorous, and at times light-hearted. The author has extensive experience of teaching large cohorts of business, accountancy and finance undergraduate students, many of whom are from overseas. This experience is brought to bear to deliver an engaging and accessible resource, offering an alternative to the heavyweight texts which are currently available.Table of ContentsCh 1 What you need to know before you start; Fundamental rules; Terminology (Jargon); Ch 2 Sources of law: Where does law come from?; Acts of Parliament – Legislation – Statute Law; Delegated legislation; Case law (judge made law); Some useful terminology; The Law Reports; Objective and subjective tests; Common Law; The Law of Equity; Ch 3 The law of contract: Contractual ‘ingredients’; Background; Offer; Carlill v The Carbolic Smoke Ball Company (1893); Ch 4 The law of contract: Contracts in practice; Terms; The contents of contracts; Duress and undue influence; Privity of contract; How contracts come to an end; Electronic commerce and the law of contract; Ch 5 The law of tort; How the law of tort affects you and your business; The basic principles; The tort of negligence; Economic loss and ‘pure’ economic loss; An occupier’s liability for premises; Ch 6 Types of business; Self-employment/sole traders; Incorporation; Partnerships; Ch 7 Outline of the English and Welsh system of courts; Civil and criminal courts and the tribunal system; The Supreme Court; The Court of Appeal; The High Court of Justice; The Magistrates’ Courts; Overview of the tribunal system; Ch 8 Employment law; Section 1: Contracts of employment; Vicarious liability in workplace situations; Section 2: The main rights of an employee; Ch 9 Corporate governance; Failures of corporate governance; Ch 10 Cases and Acts; List of cases used; List of Acts of Parliament and Regulations; Index

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Book SynopsisWhy are some products and ideas talked about more than others? Why do some articles make the most emailed list? Why do some YouTube videos go viral? Word-of-mouth. Whether through face-to-face conversations, emails from friends, or online product reviews, the information and opinions we get from others have a strong impact on our own behaviour. Indeed, word-of-mouth generates more than two times the sales of paid advertising and is the primary factor behind 20-50% of all purchasing decisions.It is between 8.5 and 30 times more effective than traditional media.But want to know the best thing about word-of-mouth? It''s available to everyone.Whether you''re a Fortune 500 company trying to increase sales, a corner restaurant trying to raise awareness, a non-profit trying to fight obesity, or a newbie politician running for city council, word-of-mouth can help you succeed. And you don''t have to have millions of dollars to spend on an advertising budget. You just have to get people to talk.

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Book SynopsisWhether you're new to the field or a seasoned executive, this book will give you a firm grasp on what it takes to make an organization perform. It presents the basic principles of management simply, but not simplistically. Why did an eBay succeed where a Webvan did not? Why do you need both a business model and a strategy? Why is it impossible to manage without the right performance measures, and do yours pass the test? What Management Is is both a beginner's guide and a bible for one of the greatest social innovations of modern times: the discipline of management. Joan Magretta, a former top editor at the Harvard Business Review, distills the wisdom of a bewildering sea of books and articles into one simple, clear volume, explaining both the logic of successful organizations and how that logic is embodied in practice. Magretta makes rich use of examples -- contemporary and historical -- to bring to life management's High Concepts: value creation, business models, competitive strategy, and organizational design. She devotes equal attention to the often unwritten rules of execution that characterize the best-performing organizations. Throughout she shows how the principles of management that work in for-profit businesses can -- and must -- be applied to nonprofits as well. Most management books preach a single formula or a single fad. This one roams knowledgeably over the best that has been thought and written with a practical eye for what matters in real organizations. Not since Peter Drucker's great work of the 1950s and 1960s has there been a comparable effort to present the work of management as a coherent whole, to take stock of the current state of play, and to write about it thoughtfully for readers of all backgrounds. Newcomers will find the basics demystified. More experienced readers will recognize a store of useful wisdom and a framework for improving their own performance. This is the big-picture management book for our times. It defines a common standard of managerial literacy that will help all of us lead more productive lives, whether we aspire to be managers or not.Trade ReviewThis book will help managers in any type of organization, including nonprofits and the public sector, do their jobs better * Harvard Business Review *

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Book SynopsisâœThis book is not just a bargain, itâs a steal. Itâs filled with practical, workable advice for anyone wanting to build wealth.ââMike Summey, co-author of the bestselling The Weekend Millionaireâs Secrets to Investing in Real EstateAnyone who seeks financial wealth must first learn the fundamental truths and models that drive it. The Millionaire Real Estate Investor represents the collected wisdom and experience of over 100 millionaire investors from all walks of life who pursued financial wealth and achieved the life-changing freedom it delivers. This book--in straightforward, no nonsense, easy-to-read style--reveals their proven strategies. The Millionaire Real Estate Investor is your handbook to the tried and true financial wealth building vehicle that rewards patience and perseverance and is available to all--real estate. You'll learn:Myths about money and investing that hold people back and how to develop the mindset of a

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Book SynopsisBlack Business Woman, Claim Your Power!“Learn from one of the most powerful women in the USA, who has been blazing trails and creating sustainable million-dollar wealth from Washington DC to the sands of Abu Dhabi.” ―Natascha Faye Saunders, associate director at Harvard UniversityWinner NAACP Image Award for Outstanding Instructional Literary WorkIf you’re a Black business woman and feeling stuck or trapped by other people’s expectations of what you can achieve, it’s time to stop playing small and start redefining what success means for you. It’s time to get that upgrade.Channel your black girl magic. Karen Arrington―author of Your Next Level Life, founder of the Miss Black USA Pageant, creator of the Next Level Women’s Summit, and mentor to thousands of confident, successful young black women―is your guide to getting to your next level life.Build a legacy of black excellence. How big do you want to live? With the seven simple rules in Your Next Level Life, you’ll learn how to bring your career, income, and lifestyle to that next level. Don’t settle for a life of invisibility and mediocrity. Set ambitious goals, reach for bigger opportunities, and know that you are brave enough to get what you deserve.Give the gift of confidence. Looking for inspirational black gifts for aspiring black women in business? Your Next Level Life is unlike other self-help books for women. It’s a guide to opportunity that recognizes and celebrates the true magic of ambitious black women.Adopt the 7 rules of power, confidence, and opportunity and you can find success: Create all the money you need Position yourself like a star Connect with other powerful women Give a gift of confidence. If you have read books such as Pussy Prayers, Be Unapologetically You, Lead from the Outside, or The Little Black Book of Success, you’ll love Your Next Level Life.Trade Review"This book is a must read for every woman out there, regardless of age. The ins and outs of self care, handling your money, and living your best life is what Karen covers and this book is so inspiring." - Ask Away

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Book SynopsisTable of ContentsAn Introduction by Tom Butler-Bowdon vii About Tom Butler-Bowdon xxix The Communist Manifesto 1

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Book SynopsisWritten by expert teachers Tess Bayley, Saundra Middleton and Sean Vertigan, this clear, accessible and thorough textbook will guide you through the core content of Management and Administration. - Track and strengthen your knowledge using learning outcomes at the beginning of every unit and Test Yourself questions throughout- Improve your understanding of important terminology and key terms, plus contextualise your learning with case studies, reflection tasks and practice points to ensure you are set up for success- Develop your professional skills with helpful tips - Confidently prepare for your exams and the Employer Set Project using tips, assessment practice and model answers- Build the functional skills you need to thrive in the industry with English and Maths exercises

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Book SynopsisFrom the bestselling author of Building a Second Brain comes a primer on the essential tools you need to organize your digital life. Living a modern life requires juggling a lot of information. But we were never taught how to manage this material effectively so that we can find what we need when we need it. In The PARA Method, Tiago Forte outlines a simple and intuitive system that can be implemented in just seconds but has the power to transform the trajec­tory of your work and life, without the tedious filing or time-consuming maintenance of other approaches. The PARA Method will bring order to your inbox, filing system, notes app and more - so that you can focus on what really matters, moving forward to achieve your goals.Trade ReviewPraise for Building a Second Brain: 'Lays out a detailed approach to using digital tools to feel less bombarded and have more time to think. * Financial Times *Well-written, cogent and useful manual -- David Allen, author * Getting Things Done *Forte's ideas really work. -- Seth Godin, author * This is Marketing *A survival guide to managing the complexities of modern life. -- Chris Guillebeau, author * The $100 Startup *One of my favourite books of the year. It completely reshaped how I think about information and how and why I take notes. -- Daniel H. Pink, author * Drive *

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Book SynopsisThis series supports teachers and students of Cambridge International AS & A Level Business (9609) for examination from 2023. Are you looking for extra Cambridge International AS & A Level Business activities for your learners? Our workbook is filled with a wide variety of questions that focus on the development of four key skills: Knowledge and Understanding, Application of Knowledge and Understanding, Analysis, and Evaluation. This resource is ideal for putting theory into practice and building learners'' confidence further.

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HOW TO DOMINATE, MAKE MILLIONS, AND GET ANYTHING YOU WANT "Serhant shows us it's not enough to just have goals, but to chase our dreams with a verve and joyous energy. Highly practical and infectiously fun." Mark Manson, NYT bestselling author of The Subtle Art of Not Giving a F*ck and Everything is F*cked"In Big Money Energy, Ryan Serhant shows readers that when positive energy is mixed with self-confidence and topped off with a heavy dose of hustle. . . anything can be achieved." Sophia Amoruso, NYT bestselling author of #GIRLBOSS Big Money Energy is the feeling you get when you encounter someone who is massively succeeding at life. They're the ultimate picture of self-confidence. There's no bravado, no bragging - they know they have BME and so does everyone else. You get Big Money Energy by being 100% committed to making your vision a reality... and that vision has to be BIG. Ten years ago, Ryan Serhant, billion dollar broker and co-star of Million Dollar Listing New York was living paycheque-to-paycheque and didn't even own a suit. He realized that while he couldn't change his circumstances or the balance of his bank account, there was one thing he could change - his energy. The energy you give off impacts every area of your life, from how much money you earn and how much power you have, to who you socialize with and the jobs you get. Determined to leave his low-rent lifestyle behind forever, Serhant took life-changing steps that resulted in his getting cast on television and doubling his income every year for the next decade. He is now the CEO and Founder of SERHANT., a multi-dimensional property brokerage and media company, and averages a billion dollars in sales every year. Big Money Energy shows you how he tapped into his Big Money Energy to crush his goals and achieve huge success, earning his first million before he turned thirty. Whether you're a self-made entrepreneur, a corporate executive or barista, Serhant will teach you how to climb the ladder to success better and faster than anyone else. If you want Big Money Energy, this is your blueprint. This book is an inspirational, lively guide for anyone who is ambitious enough to dream big and is committed to doing whatever it takes to conquer their goals.

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Book SynopsisThe New York Times bestseller that draws on research from over 12,000 individuals to explain what makes people ''choke'' under pressure and show you how to develop nerves of steel''An unusually sharp account of work and performing under pressure'' Financial TimesNobody performs better under pressure. The reality is that pressure only makes you do worse. But there are things you can do to diminish its effects on your performance. In How to Perform Under Pressure, Hendrie Weisinger and J. P. Pawliw-Fry explore the science and psychology behind pressure and give empirically tested short-term and long-term solutions to help you overcome its debilitating effects.The book draws on research from more than 12,000 people and features the latest studies from neuroscience and from the frontline experiences of Fortune 500 employees and managers. It explains what makes people ''choke'' under pressure and includes 22 strategies you can use toTrade ReviewAn unusually sharp account of work and performing under pressure -- Stefan Stern, Financial TimesA wonderful mix of empirical studies and firsthand accounts that show how pressure impacts our personal and professional lives -- ForbesAll too often, we choke or crumble under pressure. This book reveals how we can develop nerves of steel -- Adam Grant, professor at the Wharton School of the University of Pennsylvania and New York Times bestselling author of Give and Take

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Book SynopsisHow can decisions be improved by detecting and managing inherent weaknesses? This book analyses the practical implications of behavioural economics among decision makers to encourage active creative thinking and drive individuals and organizations to make better decisions. Going beyond behavioural economics, the book uses psychology, philosophy and anthropology to demonstrate the myths which govern behaviour, our natural longing for inclusion and the power held by those setting the agenda our vicinity. This book enables active thinking and encourages the use of System 2 thinking to steer the corporate ship in line with the corporate purpose, and for individuals to be a useful asset to their companies. In order to succeed, you need to be resilient, get your bearings and never give in. In short, you need to be a contrarian, a sternly resilient contrarian.

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Book SynopsisTHE INSTANT SUNDAY TIMES BESTSELLER. Discover how to become the best version of yourself with this game-changing, personal development plan from the star of Channel 4's SAS: Who Dares Wins and author of Battle Scars and Life Under Fire.A motivational masterclass with a proven framework for improving every day.' Aldo KaneChallenge your limits, change your habits and transform your life. In Embrace the Chaos, Special Forces veteran Jason Fox sets out a revolutionary programme of personal challenges designed to help you reboot, disrupt your thinking, and grow your capabilities. Across 52 short chapters of practical advice - battle-tested on elite military operations and extreme expeditions - Foxy mentors you through a series of tasks that will enhance your life. These exercises range from micro-adventures and small habit changes to addressing your routine, cleansing your relationships, setting personal goals and learning new skills. In this life-changing book you'll find:- A new challenge for every week of the year. - Practical advice and tips. - Physical and creative tasks. - Mentoring guidance through each process. Whether you're looking for adventure, in need of mental clarity, or seeking military grade productivity, Embrace the Chaos will push you physically and mentally to become the best version of yourself.

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Book SynopsisThe follow-on to the bestselling Time to Think and Living with Time to Think.-'As we make sense of change in the 21st century, a deep understanding of the Thinking Environment should be part of every leadership development programme. It intrinsically values the contribution and humanity of each person, and drives team effectiveness. Its power is evident in higher quality relationships, as well as in shorter, smarter meetings. Bravo!' - Rosemary Grant, Statutory Director, Johnson & Johnson Medical UKThe quality of everything we do depends on the quality of the thinking we do first. The leaders, professionals, parents and teachers who understand this are at the top of their fields and inspire some of the finest independent thinking in their environments. In More Time to Think, Nancy Kline shares ten effective ways to help people think for themselves with rigour, imagination, courage and grace. From learning that the mind works best in the presence of a question (so never be afraid to risk being wrong) and that a key factor in the quality of a person's thinking is how they are treated by the people with them while they are thinking, to the importance of appreciation and of facing what you have been denying, Nancy Kline shows how to create a successful Thinking Environment, whether for two people or a larger group.-Praise for Time to Think'Do not be fooled by the simplicity of this process. It will unleash the power of your whole organisation.' - British Telecom'This process is not just a set of techniques. It's a way of being in the world.' - Shirley Edwards, Xerox CorporationPraise for Living with Time to Think'A beautiful book. Every page is a gift. Its compassionate wisdom illuminates your life and invites you to greater intimacy with your best and truest self. Nancy Kline writes to her god-daughters, and in so doing, offers timeless wisdom for us all.' - Mark Williams, bestselling co-author of MindfulnessTrade ReviewDo not be fooled by the simplicity of this process. It will unleash the power of your whole organisation. -- British TelecomAs we make sense of change in the 21st century, a deep understanding of the Thinking Environment should be part of every leadership development programme. It intrinsically values the contribution and humanity of each person, and drives team effectiveness. Its power is evident in higher quality relationships, as well as in shorter, smarter meetings. Bravo! -- Rosemary Grant, Statutory Director, Johnson & Johnson MedicalThis process is not just a set of techniques. It's a way of being in the world. -- Shirley Edwards, Xerox CorporationA beautiful book. Every page is a gift. Its compassionate wisdom illuminates your life and invites you to greater intimacy with your best and truest self. Nancy Kline writes to her god-daughters, and in so doing, offers timeless wisdom for us all. -- Praise for Living with Time to Think * Mark Williams, bestselling co-author of Mindfulness *

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Book SynopsisTrade ReviewPraise for EMPOWERED "EMPOWERED dives deep into the tough organizational and cultural issues that get in the way of most companies I work with today. This is the experience and advice I’ve been waiting for in one book."—Jeff Patton, Product Process and Design Coach "I've known Chris for well over a decade. He is one of the finest product leaders I know. The product managers who worked for him went on to become great product leaders themselves, in some of the best tech companies around. If you want to learn from the best, this book captures those lessons."—Doug Camplejohn, EVP and GM, Sales Cloud, Salesforce "Once again, Marty's wisdom and unique perspective have synthesized best-in-class companies, cultures, and leaders into a thesis and set of principles that are transformational. Easy to consume and apply, EMPOWERED is a must read for product leaders and all leaders who are convinced there must be a better way."—Chuck Geiger, former CTO Chegg, IAC, PayPal, eBay, Wine.com, Travelocity "If you're leading product people or even the whole product organization of your company, this book is for you. It’s the first book to outline the underlying philosophy behind stellar product organizations from a leader's perspective, and its many examples make it easy to understand these concepts and apply them in your company’s environment."—Petra Wille, Product Leadership Coach "As one of the most respected leaders on product globally, Marty takes us for a fascinating ride that will help you become a better product leader so you can do what you do best—create satisfying, engaging experiences for your users and customers."—Simon Zhang, CEO, Growing IO "To thrive in this age of constant disruption, companies must accelerate innovation and continuously deliver products customers love. A higher level of consistent innovation can only come from truly empowered teams. Over the past several years, Marty's insights, practical advice, and wisdom have been immensely valuable during our transformation to a highly empowered product organization. In this book, Marty provides an essential blueprint for building empowered teams. If you are serious about achieving extraordinary business results and developing a product innovation culture you can be truly proud of, this is a must-read!"—Shamim Mohammad, SVP, Chief Information and Technology Officer, CarMax "I've had the good fortune to work with Marty for many years, and yet, every time he comes out with a new book or article, I’m filled with both excitement and fear. What new product techniques are our competitors using that we are missing? EMPOWERED hits the mark dead on and provides a recipe for creating great products. Marty has a knack for making difficult product techniques seem both necessary and tangible. Read the book and rejuvenate your company!"—Jeff Trom, CTO, Workiva "The core challenge of all tech companies today is to be a truly product-led organization, with continuous product innovation resulting in sustainable competitive advantage. EMPOWERED to change their companies in order to survive and thrive."—Frerk-Malte Feller, COO, Afterpay "If you are wondering what will ensure your company survives, or why your products are failing, read this book. This is the 'how to'’ manual for building great product companies that last."—Amanda Richardson, CEO, CoderPad "I included INSPIRED as mandatory reading for anyone joining my product development teams. Now I'll add EMPOWERED to the list of mandatory reading."—Joca Torres, CPO, Gympass "INSPIRED has been a manual for our team to build better products. EMPOWERED is now a manual to build a stronger team. Everything I've read from SVPG is spot on, and often feels like I can use it the same day."—Ian Cairns, Head of Product for Twitter Developer Platform "EMPOWERED is first and foremost about permission. Companies have to give themselves the permission to orient around a culture of product centricity. Everything from org structure, to technology, to culture and coaching derives from this. And nothing embodies this idea more than Marty's writings."—Punit Soni, founder, CEO, SukiTable of ContentsPart I Lessons From Top Tech Companies 1 Chapter 1 Behind Every Great Company 5 Chapter 2 The Role of Technology 12 Chapter 3 Strong Product Leadership 17 Chapter 4 Empowered Product Teams 23 Chapter 5 Leadership in Action 25 Chapter 6 A Guide to EMPOWERED 27 Part II Coaching 31 Chapter 7 The Coaching Mindset 33 Chapter 8 The Assessment 40 Chapter 9 The Coaching Plan 47 Chapter 10 The One-on-One 65 Chapter 11 The Written Narrative 73 Chapter 12 Strategic Context 76 Chapter 13 Sense of Ownership 81 Chapter 14 Managing Time 87 Chapter 15 Thinking 90 Chapter 16 Team Collaboration 93 Chapter 17 Stakeholder Collaboration 98 Chapter 18 Imposter Syndrome 102 Chapter 19 Customer-Centricity 105 Chapter 20 Integrity 109 Chapter 21 Decisions 114 Chapter 22 Effective Meetings 120 Chapter 23 Ethics 124 Chapter 24 Happiness 128 Chapter 25 Leader Profile: Lisa Kavanaugh 134 Part III Staffing 139 Chapter 26 Competence and Character 142 Chapter 27 Recruiting 146 Chapter 28 Interviewing 151 Chapter 29 Hiring 155 Chapter 30 Remote Employees 159 Chapter 31 Onboarding 164 Chapter 32 New Employee Bootcamp 170 Chapter 33 Performance Reviews 174 Chapter 34 Terminating 176 Chapter 35 Promoting 179 Chapter 36 Leader Profile: April Underwood 182 Part IV Product Vision and Principles 187 Chapter 37 Creating a Compelling Vision 190 Chapter 38 Sharing the Product Vision 195 Chapter 39 Product Principles and Ethics 201 Chapter 40 Leader Profile: Audrey Crane 203 Part V Team Topology 209 Chapter 41 Optimizing for Empowerment 212 Chapter 42 Team Types 216 Chapter 43 Empowering Platform Teams 220 Chapter 44 Empowering Experience Teams 224 Chapter 45 Topology and Proximity 229 Chapter 46 Topology Evolution 233 Chapter 47 Leader Profile: Debby Meredith 236 Part VI Product Strategy 241 Chapter 48 Focus 246 Chapter 49 Insights 251 Chapter 50 Actions 258 Chapter 51 Management 261 Chapter 52 Leader Profile: Shan-Lyn Ma 264 Part VII Team Objectives 269 Chapter 53 Empowerment 274 Chapter 54 Assignment 280 Chapter 55 Ambition 285 Chapter 56 Commitments 288 Chapter 57 Collaboration 292 Chapter 58 Management 295 Chapter 59 Accountability 298 Chapter 60 Objectives in Perspective 301 Chapter 61 Leader Profile: Christina Wodtke 304 Part VIII Case Study 309 Chapter 62 Company Backgrounder 312 Chapter 63 Company Objectives 314 Chapter 64 Product Vision and Principles 317 Chapter 65 Team Topology 319 Chapter 66 Product Strategy 325 Chapter 67 Product Team Objectives 334 Chapter 68 Business Results 343 Chapter 69 Key Takeaways 346 Chapter 70 Leader Profile: Judy Gibbons 349 Part IX Business Collaboration 355 Chapter 71 The Role of Product Leaders 357 Chapter 72 Stakeholder Management vs. Collaboration 360 Chapter 73 Shared Insights and Learning 363 Chapter 74 Keeping the Lights On 365 Chapter 75 Evangelism 367 Chapter 76 Leader Profile: Avid Larizadeh Duggan 370 Part X Inspired, Empowered, And Transformed 375 Chapter 77 Meaningful Transformation 377 Chapter 78 Transformation in Action 380 Chapter 79 TRANSFORMED 386 Chapter 80 The Most Important Thing 389 Chapter 81 The Destination 392 Acknowledgments 396 About the Authors 398 Learning More 400 Index 401

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Book SynopsisWhat you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember.Table of ContentsAbout the Author ix Chapter 1 What’s Love Got to Do with It 1 Chapter 2 The Seven Essential Principles of Customer Engagement 19 Chapter 3 The Five Levers of Customer Experience 33 Chapter 4 Put Customers First 41 Chapter 5 Connect 73 Chapter 6 Solve Problems 97 Chapter 7 Build Trust 125 Chapter 8 Create Positive Emotional Experiences 149 Chapter 9 Make Breaking Up Hard to Do 163 Acknowledgments 181

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Book SynopsisFrom the battlefields of Afghanistan and Iraq to the boardrooms of Nike, Walmart, and Microsoft, Blayne Smith and Brandon Young have consistently built tightly-knit, high-performing teams that persevere and win. Join the Army Rangers on the peaks of the Hindu Kush Mountains in Afghanistan and the Green Berets at Firebase Anaconda to gain key insights for leading teams through uncertainty and the understanding that perseverance is what's most required for today's complex world. Doubt crushes leaders dailyfrom GMs of Fortune 500 companies to small business owners across America, leaders nearly unanimously express doubt and fear in the face of adversity. This makes sense because adversity pushes us beyond our training and our comfort zones. We cannot simply put our heads down and endure. Instead, learn that adversity is an opportunity for transformation. When faced with circumstances beyond our capabilities, we must grow to meet those challenges by persevering and becoming the person the situation requires. Perseverance > Endurance empowers leaders to gain clarity of their challenges, apply sound leadership principles, and lead their teams to victory by embracing the five factors of perseverance: Change: Factors outside of our control change fast and often. Uncertainty: We are confronted with situations beyond our training or capabilities, creating a sense of fear. Acceptance: Accept the consequences, embrace the reality of the situation, and surrender what we cannot control. Choice: Choose to become our creeds, values, and ethos and become the person your team and the situation call for. Growth: We will be changed on the other side, becoming better, wiser, and more confident leaders ready for the next big challenge. Discover a framework that has helped real organizations, including ThermoFisher Scientific, Siemens, GEICO, Ziggi's Coffee, SDA Colorado, Frontline Construction, Public Trust Advisors, and many more, learn to lead through adversity and win. From two US Army Special Operators turned business professionals who have built successful businesses and led teams to persevere and achieve no-fail missions in war, business, and life, this book will become a staple for leaders worldwide.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisThe New York Times bestseller, now in paperback and updated with a new introductionConfidence. We want it. We need it. But it can be maddeningly enigmatic and out of reach. The authors of the New York Times bestseller Womenomics deconstruct this essential, elusive, and misunderstood quality and offer a blueprint for bringing more of it into our lives.Is confidence hardwired into the DNA of a lucky few, or can anyone learn it? Is it best expressed by bravado, or is there another way to show confidence? Which is more important: confidence or competence? Why do so many women, even the most successful, struggle with feelings of self-doubt? Is there a secret to channeling our inner confidence?In The Confidence Code, journalists Katty Kay and Claire Shipman travel to the frontiers of neuroscience on a hunt for the confidence gene and reveal surprising new research on its roots in our brains. They visit the worldRTrade Review"The Confidence Code belongs in the bagof every woman in America. It combines groundbreaking scientific research and firsthand accounts from the world's most powerful woman." -- Joanna Coles, Editor-in-Chief, Cosmopolitan "How do we make the most of our talents, skills, and interests? This book demonstrates that it's not enough to know what we're doing; our confidence is a key factor in our success. Fascinating reading for every woman who wants to take her life to the next level." -- Gretchen Rubin, author of The Happiness Project "All too often, even the most successful women have indicated that their confidence is fleeting or domain-specific. The gifted authors who were behind Womenomics prove that can change. Discover how you can specifically develop that enduring sense of self-assurance in this remarkable book." -- Marshall Goldsmith, author of the international bestseller What Got You Here Won't Get You There "Kay and Shipman shine a perceptive light on the crucial role that confidence plays in the ability of women to succeed. They offer women practical advice and the vision of a more hopeful future." -- Sheryl Sandberg, COO of Facebook, and author of Lean In "Kay and Shipman provide a great blueprint for raising daughters...All of this research, as well as the authors' own recounting of experiences with doubt in their professional lives, effectively builds into a comprehensive set of ingredients for the confident woman." -- Publishers Weekly "An insightful look at how internalizing cultural stereotypes can hold women back from competing with men." -- Kirkus "[Kay and Shipman] have written an enlightening, fascinating book that explains the relationship between confidence, resilience, risk and reward...This book can definitely help you learn to boost your confidence." -- Success "[Kay and Shipman dive] into tons of fascinating research and stats that are worth reading...[b]ut most importantly, the book provides some seriously actionable advice from some of the most successful women in the world (authors included)." -- Self.com

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Book SynopsisLearn how to turn the supposedly unreachable people in your lives into allies, devoted customers, loyal colleagues, and lifetime friends.Table of Contents CONTENTS Foreword by Keith Ferrazzi xiii Preface to the Paperback Edition xv Acknowledgments xvii SECTION I The Secret to Reaching Anyone 1 1 Who’s Holding YOU Hostage? 3 2 A Little Science: How the Brain Goes from “No” to “Yes” 14 SECTION II The 9 Core Rules for Getting Through to Anyone 25 3 Move Yourself from “Oh F#@& to OK” 27 4 Rewire Yourself to Listen 36 5 Make the Other Person Feel “Felt” 45 6 Be More Interested Than Interesting 55 7 Make People Feel Valuable 64 8 Help People to Exhale Emotionally and Mentally 69 9 Check Your Dissonance at the Door 77 10 When All Seems Lost—Bare Your Neck 87 11 Steer Clear of Toxic People 94 SECTION III 12 Easy-to-Use Tools for Achieving Buy-in and Getting Through 109 12 The Impossibility Question 111 13 The Magic Paradox 116 14 The Empathy Jolt 123 15 The Reverse Play, Empathy Jolt #2 132 16 “Do You Believe That?” 138 17 The Power of “Hmmm. . . .” 142 18 The Stipulation Gambit 150 19 From Transaction to Transformation 155 20 Side by Side 163 21 Fill in the Blanks 170 22 Take It All the Way to “No” 176 23 The Power Thank You and Power Apology 180 SECTION IV Fast Fixes for 7 Challenging Situations 187 24 The Team from Hell 189 25 Climbing the Ladder 194 26 The Narcissist at the Table 197 27 Stranger in Town 200 28 The Human Explosion 204 29 Getting Through to Yourself 209 30 Six Degrees of Separation 215 Afterword 221 Index 223 About the Author 231 Keynotes/Workshops 233

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Book SynopsisThe long-awaited revised edition of the stock trading classic gets you fully up to date on value investing, ESG investing, and other important developmentsThe definitive guide to stock trading, Stocks for the Long Run has been providing the knowledge, insights, and tools that traders need to understand the market for nearly 30 years.  Itâs been updated with new chapters and content on: The role of value investing The impact of ESGâEnvironmental/Social/Governanceâissues on the future of investing The current interest rate environment Future returns investors should expect in the bond and stock markets The role of international investing The long-run risks on equity markets The importance of black swan events, such as a pandemic and the financial crisis Youâll also get in-depth discussions on the big questions investors face: Is international Investing dead? What do global changes like

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Book SynopsisAt some point today you will have to influence or persuade someone - perhaps ask a colleague a favour, negotiate with a contractor or get your spouse to put out the recycling. In The small BIG, three heavyweights from the world of persuasion science and practice - Steve Martin, Noah Goldstein and Robert Cialdini - describe how, in today's information-overloaded world, it is now the smallest changes that lead to the biggest differences in results. Offering deceptively simple suggestions and explaining the extensive scientific research behind them, the small BIG presents over fifty small changes - from the little adjustments that make meetings more effective to the costless alteration to correspondence that saved a government millions. the small BIG is full of surprising, powerful - and above all, tiny - changes that could mean the difference between failure and success.Trade ReviewThis is a clever, well-worked volume from which readers should find at least a few useful take-away ideas. * The Irish Times *The great Robert Cialdini teams with two other scholars to review the latest research in the science of persuasion and offer practical ways to put that research to use. This might be the first book I've read in which the passages I underlined outnumbered the passages I didn't. -- Dan PinkThe small BIG is a highly practical guide to persuasion that belongs on every business bookshelf. * Forbes *The latest book from the scions of Influence, Bob Cialdini, Steve Martin and Noah Goldstein is brimming with insight on how to get people to do things they don't want to, like paying a tax bill. * Telegraph *Praise for Yes! 'Surprising, provocative, fun -- Tim Harford, author of 'The Undercover Economist'Completely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *

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Book SynopsisIs this blue book more valuable than a business degree?Most people enter their professional careers not understanding how to grow a business. At times, this makes them feel lost, or worse, like a fraud pretending to know what they’re doing. It’s hard to be successful without a clear understanding of how business works. These 60 daily readings are crucial for any professional or business owner who wants to take their career to the next level.New York Times and Wall Street Journal bestselling author, Donald Miller knows that business is more than just a good idea made profitable – it’s a system of unspoken rules, rarely taught by MBA schools. If you are attempting to profitably grow your business or career, you need elite business knowledge—knowledge that creates tangible value.Even if you had the time, access, or money to attend a Top 20 business school, you would still be missing the practical knowledge that propels the best and brightest forward. However, there is another way to achieve this insider skill development, which can both drastically improve your career earnings and the satisfaction of achieving your goals.Donald Miller learned how to rise to the top using the principles he shares in this book. He wrote Business Made Simple to teach others what it takes to grow your career and create a company that is healthy and profitable.These short, daily entries and accompanying videos will add enormous value to your business and the organization you work for. In this sixty-day guide, readers will be introduced to the nine areas where truly successful leaders and their businesses excel: Character: What kind of person succeeds in business? Leadership: How do you unite a team around a mission? Personal Productivity: How can you get more done in less time? Messaging: Why aren’t customers paying more attention? Marketing: How do I build a sales funnel? Business Strategy: How does a business really work? Execution: How can we get things done? Sales: How do I close more sales? Management: What does a good manager do? Business Made Simple is the must-have guide for anyone who feels lost or overwhelmed by the modern business climate, even if they attended business school. Learn what the most successful business leaders have known for years through the simple but effective secrets shared in these pages.Take things further: If you want to be worth more as a business professional, read each daily entry and follow along with the free videos that will be sent to you after you buy the book.Trade Review'Business Made Simple helped me grow my private practice into a thriving group practice in 3 months.' --Carole Cullen, My Therapist, Inc.'Business Made Simple starts my day with an idea that makes me money, saves me money, or helps me make better business decisions.' --Grant Karst, BlueSky Financial Planning'Donald Miller's Business Made Simple videos have ensured that I get a quick dose of smart, creative business advice every morning--no searching, no effort, just there and ready for me to consume!' --Chrissy Wozniak, The Uncommon Ground Inc.'Starting my day with Business Made Simple motivates me to be the best co-worker, leader, and performer I can be.' --Deb Vigotsky, Hanover Insurance GroupInstagram and Twitter'The best part of waking up is not Folgers in my cup, it's the simple tip from Donald Miller that grows my small business.' --Lee Baker, uScore Soccer

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Book SynopsisTable of ContentsPart I Introduction to Marketing 6.0 1 1 Welcoming the Era of Marketing 6.0: From Multi to Omni to Meta 3 2 The Emergence of Phygital Natives: Young Generation Z and Generation Alpha Coming of Age 25 3 The Inevitability of Immersive Marketing: Five Micro-Trends Leading to Metamarketing 41 4 The Future of Customer Experience: Fusing Physical and Digital for Complete Immersion 59 Part II The Marketing 6.0 Enabler and Environment 81 5 Understanding the Tech Enablers: Five Fundamental Technologies Powering Up Metamarketing 83 6 Building Extended Realities: The Immersive Experience in Real Life 107 7 Tapping into the Metaverse: The Future Form of Social Media Platforms 131 Part III The Marketing 6.0 Experience 157 8 Multisensory Marketing: Delivering Immersive Experiences for the Five Senses 159 9 Spatial Marketing: Delivering Natural Human- Machine Interactions 185 10 Metaverse Marketing: Experimenting with the Next- Generation Engagement 209 Acknowledgments 235 About the Authors 237 Index 239

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Book SynopsisThe story of Ed Levine's misadventures building - and almost losing - the business that became one of the most valuable food websites in the world.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisColour and Doodle Your Stress Away It s impossible to stay 'on' all the time. Just as a car engine overheats if you continue to rev it, keeping your mind in high gear puts it under a level of pressure it can't sustain.Trade Review“a wonderful book to dip into whenever you feel the need to slow down and relax a little….makes a great gift or stocking filler” (allthatwomenwant.co.uk) “an adult colouring book with a difference…. a very impressive book to get you in the moment.” (Frost Magazine, December 2015)“London Mums’ favourite pocket-sized colouring book…..this is a gift for all workaholic and stressed Mums and Dads” (Londonmumsmagazine, December 2015)Table of ContentsColouring Zen Doodles Word Puzzles Origami Mazes

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisIn Search of Excellence has long been a must-have for the boardroom, business school and bedside table, and continues to influence the thinking of leaders and managers across the globe today. Based on a study of forty-three of America's best-run companies from a range of sectors - consumer goods, technology, services - the book identifies eight common 'attributes of excellence' that made these organisations successful. Though many of the profiled companies have since lost their edge (or disappeared completely), these eight management principles, each highlighted in a chapter in the book, have shown themselves to be timeless. These simple business truths, so eloquently encapsulated by Peters and Waterman, are proof that the fundamentals of management - a focus on people, customers and value, entrepreneurship and excellence - ring as true today as they ever did. In Search of Excellence is a seminal business book, worthy of a place on the bookshelves of anyone who wants to understand how effective management works in practice.Trade ReviewRequired reading * International Management Magazine *A landmark book, without question the most important and useful book on what makes organisations effective, ever written * Warren Buffet *One of those rare books on management that is both consistently thought-provoking and fun to read * Wall Street Journal *

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Book SynopsisHuman Resource Management in the Hospitality Industry: A Guide to Best Practice takes a process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, eTrade Review"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice." Prof. Adele Ladkin, Bournemouth Univeristy, UK "The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management." Prof. Florian Hummel, IUBH University of Applied Sciences, Germany "Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment." Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands Table of ContentsPart 1 The hospitality industry HRM context 1. Background to the industry’s workforce 2. The human resource management (HRM) concept 3. Organizational culture Part 2 Effectively resourcing the hospitality organization 4. Modern labour markets 5. Job design 6. Recruitment 7. Employer branding 8. Selection 9. Appointment and induction Part 3 Developing the human resource 10. Performance management and appraisal 11. Training 12. Management development: talent management 13. Emotions and well-being at work (by Dr. Conor Sheehan) Part 4 Rewards and Remuneration 14. Reward systems 15. Job evaluation 16. Incentives 17. Employee benefits Part 5 The Employment Relationship 18. Labour turnover and workforce stability 19. Employee relations 20. Employment law 21. Digital human resource management (by Dr. Ioannis Pantelidis) 22. Productivity Part 6 HRM and hospitality: contemporary issues 23. Organizing human resources 24. Managing hospitality people 25. Managing in the international context 26. HRM and multi-site hospitality operations 27. Customer care and service quality 28. Business ethics 29. Career paths in hospitality (by Dr. Maria Gebbels) Appendices A. Lux Hotels case study B. GastroPubs, Restaurants & Bars plc case study C. Red Carnation Hotels Collection case study D. Pan Pacific Hotels and Resorts case study E. Staff Training: A Responsibility for All F. Resources and Organizations: Links

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Book SynopsisThe new way to transform a sales culture with clarity, authenticity and emotional intelligence.

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Book SynopsisThe Motivation Manifesto is a poetic and powerful call to reclaim your life and find your own personal freedom from Brendon Burchard the world's #1 high performance coach and #1 New York Times bestselling author of High Performance Habits. It's a triumphant work that transcends the title, lifting the reader from mere motivation into a soaringly purposeful and meaningful life. I love this book. Paulo CoelhoThe Motivation Manifesto is a call to claim our personal power. World-renowned high performance trainer Brendon Burchard reveals that the main motive of humankind is the pursuit of greater Personal Freedom. We desire the grand liberties of choice time freedom, emotional freedom, social freedom, financial freedom, spiritual freedom. Only two enemies stand in our way: an external enemy, defined as the social oppression of who we are by the mediocre masses, and an internal enemy, a sort of seTrade ReviewThe Motivation Manifesto is a poetic and powerful call to reclaim our lives and find our own personal freedom. It's a triumphant work that transcends the title, lifting the reader from mere motivation into a soaringly purposeful and meaningful life. I love this book. -- Paulo Coelho

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