Arbitration, mediation and alternative dispute resolution Books

Book SynopsisIn this Liber Amicorum, leading experts and old-time friends from around the world come together to pay tribute to Christopher Hodges’ multifaceted career and work by exploring what can be done to deliver justice and fairness, focusing on collective redress, consumer dispute resolution, court system reform, ethical business regulation and regulatory delivery. After a decade-long career as a solicitor, Christopher Hodges became Professor of Justice Systems at the Centre for Socio-Legal Studies at the University of Oxford. Throughout his academic career he worked on a variety of topics dealing with access to justice and dispute resolution: from product liability, procedural/funding systems and collective redress, to alternative dispute resolution and ethical business regulation. In 2021 Christopher Hodges was awarded an OBE for services to business and law. His ground-breaking research not only inspired students and colleagues, but also influenced policymakers worldwide. Delivering justice, and “making things better”, runs like a thread through his work; the same thread connects the chapters in this book.Table of ContentsPart One: Homage to a Polymath 1. The Multidimensional Career of a Polymath, Xandra Kramer (Erasmus University Rotterdam, the Netherlands) Stefaan Voet (KU Leuven, Belgium), Lorenz Ködderitzsch (Johnson & Johnson, Belgium), Magdalena Tulibacka (Emory Law School, USA) and Burkhard Hess (Max Planck Institute Luxembourg for Procedural Law) 2. Resume and Main Publications, Xandra Kramer (Erasmus University Rotterdam, the Netherlands) Stefaan Voet (KU Leuven, Belgium), Lorenz Ködderitzsch (Johnson & Johnson, Belgium), Magdalena Tulibacka (Emory Law School, USA) and Burkhard Hess (Max Planck Institute Luxembourg for Procedural Law) 3. The Friend, David Marks (CMS Cameron McKenna, United Kingdom) 4. Policy Behaviour: Forging the Blueprint, Arundel McDougall (European Justice Forum, Belgium) and Urs Leimbacher (Swiss Re, Switzerland) 5. A Love of Music: From Oxford to the Sixteen, Harry Christophers CBE (The Sixteen, United Kingdom) 6. ‘In Modern Comic Opera One Sometimes Has to Wing It. If It’s Too Absurd to Say It, Then Sing It!’, Jeremy Gray (Bampton Classical Opera, United Kingdom) 7. Solicitor, Academic, Policymaker!, Diana Wallis (former European Parliament, Belgium) Part Two: Collective Redress 8. What is Collective in EU Collective Redress?, Hans Micklitz (European University Institute, Italy) and Andrea Wechsler (Pforzheim University, Germany) 9. ‘Je t’aime, moi non plus’: Why Europe Needs Strong Collective Redress, Alexandre Biard (Erasmus School of Law, the Netherlands) 10. Collective Redress in EU Consumer Law - How It Is, How It Could Be, Stephen Weatherill (University of Oxford, United Kingdom) 11. Let’s Redress European Redress the Hodges Way! Redressons redress en Europe à l’Hodgienne! A Look at How Canada Resolves the Conflicting Collective Claims Cross-Border Conundrum and How May the Canadian Solution Help Us in the EU?, Herbert Woopen (European Justice Forum, Belgium) 12. Deadweight Loss and Collective Redress in Competition Law, Franziska Weber (Erasmus School of Law, the Netherlands) 13. Third Party Funding in Collective Redress, Astrid Stadler (University of Konstanz, Germany) 14. Do Collective Redress Mechanisms Deliver Justice?, Mary Bartkus (Hughes Hubbard & Reed LLP, US) Part Three: Consumer Dispute Resolution 15. Does ADR “Get It”?, Lewis Shand Smith (Business Banking Resolution Service, United Kingdom) and Matt Vickers (Ombudsman Services, United Kingdom) 16. Consumer Dispute Resolution in the Digital Era: Access for Some Consumers?, Eline Verhage (Leiden University, the Netherlands) and Naomi Creutzfeldt (University of Westminster, United Kingdom) 17. Rise and Fall of Traffic Accident ADR in Japan: The Cause and the Possible Remedy, Takuya Hatta (Kobe University, Japan) 18. CDR: Catalyst for China’s E-Commerce, Ying Yu (University of Oxford, United Kingdom) and Alex Chung (University College London, United Kingdom) Part Four: Court System Reform and New Technologies 19. Digital Technology and The Development of Holistic Dispute Resolution, Sir Geoffrey Vos (Master of the Rolls, United Kingdom) and John Sorabji (UCL, United Kingdom) 20. The Evolution of No-Fault Compensation Schemes for Personal Injuries, Sonia Macleod (University of Oxford, United Kingdom) 21. No-Fault Compensation Systems in the Pandemic Context, Lorenz Ködderitzsch (Johnson & Johnson, Belgium) Part Five: Ethical Business Regulation, Corporate Behaviour, and Regulatory Delivery 22. Ethical Business Practice and Regulation and Beyond: Challenging Traditional Approaches to Compliance and Enforcement, Ruth Steinholtz (AretéWork, United Kingdom) and Srikanth Managalam (University of Queensland, Australia) 23. The Evolution of INDR 2017 – 2022, Hilary Evans (INDR, United Kingdom) and Graham Russell, Departments for Business, Energy and Industrial Strategy, United Kingdom)

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Book SynopsisIn the Comprehensive Economic and Trade Agreement (CETA), the EU has sought to implement a number of policy goals, including a new tribunal mechanism for resolving investment disputes, more precision in the wording of legal standards of protection in order to achieve better consistency in decision-making, and the inclusion of requirements on conflicts of interest of arbitrators and transparency of proceedings. This book provides a comprehensive article-by-article commentary on these ground-breaking agreements and Regulations, deconstructing the legal issues and providing practical insights. With a broader legal framework also in place in the form of three EU Regulations which underpin the investment protection law framework, the work also provides commentary on (i) Regulation (EU) No 912/2014 of the European Parliament and of the Council of 23 July 2014 establishing a framework for managing financial responsibility linked to investor-to-state dispute settlement tribunals established by international agreements to which the European Union is party, (ii) Regulation (EU) 1219/2012 establishing transitional arrangements for bilateral investment agreements between EU countries and non-EU countries and (iii) Regulation (EU) 2019/452 establishing a framework for screening of foreign direct investments into the European Union.

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Book SynopsisDigital mediation is here to stay, but how do mediators, advisers and clients achieve the same results from digital mediations as they do from face to face mediations? Do new skills and mindsets need to be learnt? Can you build rapport online? Can you read emotions? How do you market online? How do you decide whether it’s the right choice for your dispute? How does digital mediation fit into the world of the Digital Justice System and mandatory mediation? Answering these questions and many more, this is the only book to focus on mediation as opposed to other means of Online Dispute Resolution such as arbitration. This title: - Includes checklists and templates written by a mediator who has conducted over 280 digital mediations - Covers topics including smart systems, ‘smart settle’, the use of artificial intelligence, ChatGPT and mixed media mediations - Teaches mediators, advisers and clients the different skills and mindsets essential to success in the world of digital mediation - Shows how to market mediation online with practical guidance on websites, videos, blogs and podcasts - This book is essential reading for all mediators wishing to adapt to the new norm of digital mediation. This title is included in Bloomsbury Professional's Mediation online service.Table of Contents1. The Digital Justice System 2. What is digital mediation 3. What do we have now? 4. Mediation now v 2019 5. Marketing 6. Videos 7. Communicating online 8. Digital platforms 9. Agreements 10. Advantages of digital mediation 11. Disadvantages of digital mediation

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Book SynopsisePDF and ePUB available Open Access under CC-BY-NC-ND licence. Considered from a children's rights perspective, this book provides a critical socio-legal account of child-inclusive mediation (CIM) practice. It draws on interviews with relationship professionals, mediators, parents and children to consider the risks and benefits of CIM.

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Book SynopsisFrom Conflict Resolution to Peacebuilding will introduce the varied ways people address and resolve conflicts at all levels from the interpersonal to the international. It will breakdown how conflict affects our lives while showing readers how they can deal with conflict constructively as citizens and, in some cases, in their careers. Building up from foundational principles, this book will apply them to political conflicts throughout the world. Features Include: ·“Micro” and “macro” approaches to this multi-disciplinary field. ·Written in an engaging style by an author who spans academic and “on-the-ground” experience in peacebuilding. ·Provides a rich case base to illustrate core academic concepts. ·Enhanced e-book with video interviews embedded.Table of ContentsDedication Preface 1 - For the Student Preface 2 - For the Instructor Acknowledgments Part 1 Introduction Chapter 1 - Conflict is a Fact of Life. Peacebuilding is Not. Chapter 2 - Forks in the Road Chapter 3 - Seeing Conflict With New Eyes Part 2 Peacebuilding 1.0 Chapter 4 -Beyond Gloom and Doom 101 Chapter 5- Far From the Grownups Table Part 3 Peacebuilding 2.0 Chapter 6 - Identity and Intractable Conflict Chapter 7 - A Glimpse at the Grownups Table Part 4 Peacebuilding 3.0 Chapter 8 -Toward Positive Peace Chapter 9 - Toward the Grownups Table Part 5 Peacebuilding 4.0? Chapter 10- Next Gen Peacebuilding Chapter 11 - And That Leaves You

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Book SynopsisWhen politics, sex, race, religion, and other polarizing subjects come up in conversation among co-workers, what happens next? SHRM Chief Knowledge Officer Alexander Alonso, Ph.D., SHRM-SCP, explains why some topics are taboo while others are not then brings them to life with real-world conversations on taboo topics, such as politics, race, religion, sex and gender. Based on the extensive findings of the “2020 SHRM Survey of Politics and Polarizing Discussions in the Workplace”, Alonso looks into the future of Talking Taboo, delivers proven assessment and guidance tools, and wraps up by showing how to make taboo topics work in your workplace.

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Book SynopsisLearn how to deal with the peculiar problems of traditional bargaining through proven models and techniques that will help you to: Gain a better understanding of the dynamics of money negotiations; Identify the recurring problems presented in those cases Acquaint and arm yourself with new tools to handle those challenges; Build a model of the mediation process that will serve as a roadmap when traditional bargaining is unavoidable; and Assist the parties in traditional bargaining in a facilitative, rather than a directive way. The book also includes an appendix comprised of proposals and counter proposals made by Plaintiffs and Defendants in over one hundred court-ordered mediations in the superior courts in North Carolina. The charts provide the reader with a sense of the difficulty in settling a case through traditional bargaining, and the frequency of settlement even when the parties' initial positions are far apart and movement is slow to materialize.

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Book SynopsisPut Fear In Its Place On the night of October 1, 2017, Stephen Paddock smashed the windows out of his thirty-second-floor suite of the Mandalay Bay hotel and opened fire on a large crowd of concertgoers who were attending a country music festival on the Las Vegas strip. Fifty-eight people were killed, and over 450 were wounded in the deadliest mass shooting in United States History. This incident, and so many others like it, demonstrates the significance of having a plan to keep yourself safe in any environment and any situation. Hope in the Darkness features former LAPD police officer and security expert Dana Picore, Ph.D. and her 10-Point Threat Assessment Model, which will help you identify and evaluate potential security threats in both your workplace and social gatherings. You’ll learn what warning signs to look out for in employees— such as substance abuse, a history of violence, or mental illness—and you’ll understand when to call for professional assistance. Don’t be passive with the safety in any environment, especially your workplace. By taking action today, you can give your coworkers a secure working environment where they have nothing to fear.

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Book SynopsisThis revolutionary book shows how through mediation parties can escape the trap of conflict rather than remain ensnared within its grasp at enormous cost to themselves and others. The authors demonstrate how mediators, and lawyers, can support parties to work together effectively in ways that deeply respect their humanity. Through the telling of ten riveting stories of actual commercial mediations, the principles and methodologies of the understanding-based approach come alive. In so "challenging conflict," the authors also challenge the conflict resolution field to reach for more. "Reading this book is like having a mentor. It allows readers to simultaneously view the mediation process while also reading the inside thoughts of the mediator." - Legal Information Alert (Vol. 28, Number 3), Alert Publications, Inc., Chicago, IL

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Book SynopsisThe next crisis might be here now, or it might be around the corner. In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two history-making experts in crisis leadership—James, dean of The Wharton School of the University of Pennsylvania, and Wooten, president of Simmons University—forcefully argue that the time to prepare is always. In no other time in recent history have leaders in every industry and on every continent grappled with so many changes that have independently and simultaneously undermined their ability to lead. The Prepared Leader encapsulates more than two decades of the authors’ research to convey how it has positioned them to navigate through the distinct challenges of today and tomorrow. Their insights have implications for every leader in every industry and every worker at every level. In their fast-reading and actionable book, James and Wooten provide tools and frameworks for addressing and learning from crises, and they provide insight into what you need to know to become a Prepared Leader, including: The five phases of crisis management and the skills you need for each phase. They examine how the National Basketball Association and its commissioner, Adam Silver, responded to the COVID-19 pandemic. Making the right decisions under pressure and how to avoid common mistakes. They reveal how Burger King CEO Jose Cil began planning for the aftermath of a crisis right in the middle of one. Building a crisis leadership team and how to lead one that you’ve inherited. They detail how Wonya Lucas, CEO and President of the Crown Media Family Networks, aligned and mobilized an executive team during a time of crisis. James and Wooten argue that—in addition to people, profit, and the planet—prepared leadership should be the fourth “P” in a company’s bottom line. They bring decades of world-renowned research on crisis leadership, diversity and inclusion, management strategy, and positive leadership to the table to help leaders better prepare themselves to lead through crises—and for whatever lies around the corner.Trade Review"Crisis management is often approached as damage control and risk assessment, but James and Wooten offer an optimistic alternative. The prepared leader, they argue, is one who can convert failures into lessons, resilience and growth opportunities." * Financial Times *"The Prepared Leader is a strong roadmap for how to lead during a crisis, filled with relatable, real-world examples. I found myself nodding my head and saying ‘yes’ while reading. The book also inspires us all and reminds us that with preparation, companies and their team members can emerge from challenging times stronger and more resilient than ever, and spawning a new phase of innovation." * Roz Brewer, Chief Executive Officer, Walgreens Boots Alliance *"Brilliant and fast-reading, The Prepared Leader, by Erika H. James and Lynn Perry Wooten, is a must-read for anyone who aspires to successfully navigate a major crisis—for the sake of their organization, their employees, and their customers. Their research supports what I’ve experienced leading a company in a time of crisis: developing the right skills, continuing to learn, and leveraging the power of a diverse and knowledgeable team are all essential aspects of becoming a Prepared Leader." * Ed Bastian, CEO, Delta Air Lines *"The Prepared Leader is a timely assessment of what it takes to be an effective leader in our hyper-connected world. In detailing how best to identify and plan for a crisis of any size, Erika H. James and Lynn Perry Wooten provide an informed strategy any executive can employ. However, by including thoughtful methods for learning from our challenges, James and Wooten ensure every reader can take away invaluable lessons to prepare us for an unknown future." * James Gorman, Chairman and CEO, Morgan Stanley *"By definition, the specifics of a crisis can’t be predicted. But the best leaders both anticipate areas where a crisis might emerge, and they prepare themselves and their teams to respond. The Prepared Leader, by Erika H. James and Lynn Perry Wooten, is an excellent playbook for doing both. The frameworks and processes they share are world-class." * Reggie Fils-Aime, Former President and COO of Nintendo of America, and Author, Disrupting the Game: From the Bronx to the Top of Nintendo *"The Prepared Leader was written for this moment—but it stems from years of research and the personal experience of two remarkable and pathbreaking leaders. Seizing on the premise that you can prepare for crises—after all, they are both inevitable and increasingly common—frees us to manage with greater capacity and control and to seize the unique opportunities revealed in the urgency of the moment. Wooten and James have written this book for all of us who lead organizations, teams, and enterprises in an exceedingly complicated world." * Judy Samuelson, Executive Director, Aspen Institute Business & Society Program *"This book is truly special and right on time. In their important new book, Erika H. James and Lynn Perry Wooten provide aspiring and established leaders with a roadmap for navigating competing crises such as racial injustice, political upheaval, economic instability, and pandemic recovery. For leaders of organizations fighting and advocating for societal change, The Prepared Leader is an essential read, revealing how we can shape better outcomes. This book is a must read." * Wes Moore, Bestselling Author and Former CEO, Robin Hood Foundation *"Erika James and Lynn Wooten have created a guidebook for those who know we need to be a Prepared Leader. You’ll learn how we humans are hardwired to prevent us from absorbing a threat. They explain how this realization is a critical step towards developing the mindset necessary to become the leader we want to be. We probably won’t know exactly what the next crisis will be, but we can be prepared. With real world examples of leaders who flourished in the crisis of COVID to those who failed spectacularly in the tectonic shift in racial justice, every chapter has something to teach us." * Karen Finerman, CEO & Co-founder, Metropolitan Capital Advisors *"Erika H. James and Lynn Perry Wooten present a practical and insightful tour through the critical elements of effective crisis management. Crises are inevitable but the key to leadership through one is building resilience before the crisis—feedback and learning loops are essential to prepare leaders for the serious challenges they must address. James and Wooten show that crises provide risks coupled with opportunities and that the leaders who thrive during crises are those who push themselves to learn thoroughly and rapidly and to seize on both wins and losses." * Ruth Porat, SVP & Chief Financial Officer, Alphabet and Google *"In my experience, crises are inevitable; the question is how you respond. In their well-researched and actionable new book, The Prepared Leader, Erika H. James and Lynn Perry Wooten share the stories of the companies that have successfully navigated crises and offer guidance to help organizations prepare for and manage through uncertain times and challenging moments." * Vikram Malhotra, Senior Partner, McKinsey & Company, and Chair, Wharton Graduate Executive Board *"Erika H. James and Lynn Perry Wooten’s The Prepared Leader is more than just a smart take on the lessons learned from the private sector during the COVID-19 pandemic. This book offers a wealth of insights and best practices that empower managers at any level to successfully navigate whatever crisis comes their way. A must-read for managing the unexpected in an ever more complex and interconnected world." * Alex Gorsky, Executive Chairman, Johnson & Johnson *"Dean James and President Wooten have penned an indisputable blueprint of how to successfully manage, leverage, and emerge victoriously from any global crisis. More importantly, they invite leaders to be deeply introspective to challenge themselves to an elevated level of leadership." * Carla Harris, Senior Client Advisor, Morgan Stanley, and Author, Lead to Win and Expect to Win *"Erika H. James and Lynn Perry Wooten have written a brilliant new book, The Prepared Leader. In it, they lay out a practical framework to help leaders build teams, manage through crises, and help their institutions emerge even stronger. I only wish the book had been available as we navigated the Great Financial Crisis!" * F. William (Bill) McNabb III, Former Chairman and CEO, Vanguard Group *"Combining extensive experience and evidence, this dynamic duo has created the road map you need to prepare for the unexpected." * Adam Grant, Wharton School professor and bestselling author, Think Again, “10 Books to Enrich Your Thinking” *

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Book SynopsisThe next crisis might be here now, or it might be around the corner. In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two history-making experts in crisis leadership—James, dean of The Wharton School of the University of Pennsylvania, and Wooten, president of Simmons University—forcefully argue that the time to prepare is always. In no other time in recent history have leaders in every industry and on every continent grappled with so many changes that have independently and simultaneously undermined their ability to lead. The Prepared Leader encapsulates more than two decades of the authors’ research to convey how it has positioned them to navigate through the distinct challenges of today and tomorrow. Their insights have implications for every leader in every industry and every worker at every level. In their fast-reading and actionable book, James and Wooten provide tools and frameworks for addressing and learning from crises, and they provide insight into what you need to know to become a Prepared Leader, including: The five phases of crisis management and the skills you need for each phase. They examine how the National Basketball Association and its commissioner, Adam Silver, responded to the COVID-19 pandemic. Making the right decisions under pressure and how to avoid common mistakes. They reveal how Burger King CEO Jose Cil began planning for the aftermath of a crisis right in the middle of one. Building a crisis leadership team and how to lead one that you’ve inherited. They detail how Wonya Lucas, CEO and President of the Crown Media Family Networks, aligned and mobilized an executive team during a time of crisis. James and Wooten argue that—in addition to people, profit, and the planet—prepared leadership should be the fourth “P” in a company’s bottom line. They bring decades of world-renowned research on crisis leadership, diversity and inclusion, management strategy, and positive leadership to the table to help leaders better prepare themselves to lead through crises—and for whatever lies around the corner.Trade Review"Crisis management is often approached as damage control and risk assessment, but James and Wooten offer an optimistic alternative. The prepared leader, they argue, is one who can convert failures into lessons, resilience and growth opportunities." * Financial Times *"The Prepared Leader is a strong roadmap for how to lead during a crisis, filled with relatable, real-world examples. I found myself nodding my head and saying ‘yes’ while reading. The book also inspires us all and reminds us that with preparation, companies and their team members can emerge from challenging times stronger and more resilient than ever, and spawning a new phase of innovation." * Roz Brewer, Chief Executive Officer, Walgreens Boots Alliance *"Brilliant and fast-reading, The Prepared Leader, by Erika H. James and Lynn Perry Wooten, is a must-read for anyone who aspires to successfully navigate a major crisis—for the sake of their organization, their employees, and their customers. Their research supports what I’ve experienced leading a company in a time of crisis: developing the right skills, continuing to learn, and leveraging the power of a diverse and knowledgeable team are all essential aspects of becoming a Prepared Leader." * Ed Bastian, CEO, Delta Air Lines *"The Prepared Leader is a timely assessment of what it takes to be an effective leader in our hyper-connected world. In detailing how best to identify and plan for a crisis of any size, Erika H. James and Lynn Perry Wooten provide an informed strategy any executive can employ. However, by including thoughtful methods for learning from our challenges, James and Wooten ensure every reader can take away invaluable lessons to prepare us for an unknown future." * James Gorman, Chairman and CEO, Morgan Stanley *"By definition, the specifics of a crisis can’t be predicted. But the best leaders both anticipate areas where a crisis might emerge, and they prepare themselves and their teams to respond. The Prepared Leader, by Erika H. James and Lynn Perry Wooten, is an excellent playbook for doing both. The frameworks and processes they share are world-class." * Reggie Fils-Aime, Former President and COO of Nintendo of America, and Author, Disrupting the Game: From the Bronx to the Top of Nintendo *"The Prepared Leader was written for this moment—but it stems from years of research and the personal experience of two remarkable and pathbreaking leaders. Seizing on the premise that you can prepare for crises—after all, they are both inevitable and increasingly common—frees us to manage with greater capacity and control and to seize the unique opportunities revealed in the urgency of the moment. Wooten and James have written this book for all of us who lead organizations, teams, and enterprises in an exceedingly complicated world." * Judy Samuelson, Executive Director, Aspen Institute Business & Society Program *"This book is truly special and right on time. In their important new book, Erika H. James and Lynn Perry Wooten provide aspiring and established leaders with a roadmap for navigating competing crises such as racial injustice, political upheaval, economic instability, and pandemic recovery. For leaders of organizations fighting and advocating for societal change, The Prepared Leader is an essential read, revealing how we can shape better outcomes. This book is a must read." * Wes Moore, Bestselling Author and Former CEO, Robin Hood Foundation *"Erika James and Lynn Wooten have created a guidebook for those who know we need to be a Prepared Leader. You’ll learn how we humans are hardwired to prevent us from absorbing a threat. They explain how this realization is a critical step towards developing the mindset necessary to become the leader we want to be. We probably won’t know exactly what the next crisis will be, but we can be prepared. With real world examples of leaders who flourished in the crisis of COVID to those who failed spectacularly in the tectonic shift in racial justice, every chapter has something to teach us." * Karen Finerman, CEO & Co-founder, Metropolitan Capital Advisors *"Erika H. James and Lynn Perry Wooten present a practical and insightful tour through the critical elements of effective crisis management. Crises are inevitable but the key to leadership through one is building resilience before the crisis—feedback and learning loops are essential to prepare leaders for the serious challenges they must address. James and Wooten show that crises provide risks coupled with opportunities and that the leaders who thrive during crises are those who push themselves to learn thoroughly and rapidly and to seize on both wins and losses." * Ruth Porat, SVP & Chief Financial Officer, Alphabet and Google *"In my experience, crises are inevitable; the question is how you respond. In their well-researched and actionable new book, The Prepared Leader, Erika H. James and Lynn Perry Wooten share the stories of the companies that have successfully navigated crises and offer guidance to help organizations prepare for and manage through uncertain times and challenging moments." * Vikram Malhotra, Senior Partner, McKinsey & Company, and Chair, Wharton Graduate Executive Board *"Erika H. James and Lynn Perry Wooten’s The Prepared Leader is more than just a smart take on the lessons learned from the private sector during the COVID-19 pandemic. This book offers a wealth of insights and best practices that empower managers at any level to successfully navigate whatever crisis comes their way. A must-read for managing the unexpected in an ever more complex and interconnected world." * Alex Gorsky, Executive Chairman, Johnson & Johnson *"Dean James and President Wooten have penned an indisputable blueprint of how to successfully manage, leverage, and emerge victoriously from any global crisis. More importantly, they invite leaders to be deeply introspective to challenge themselves to an elevated level of leadership." * Carla Harris, Senior Client Advisor, Morgan Stanley, and Author, Lead to Win and Expect to Win *"Erika H. James and Lynn Perry Wooten have written a brilliant new book, The Prepared Leader. In it, they lay out a practical framework to help leaders build teams, manage through crises, and help their institutions emerge even stronger. I only wish the book had been available as we navigated the Great Financial Crisis!" * F. William (Bill) McNabb III, Former Chairman and CEO, Vanguard Group *"Combining extensive experience and evidence, this dynamic duo has created the road map you need to prepare for the unexpected." * Adam Grant, Wharton School professor and bestselling author, Think Again, “10 Books to Enrich Your Thinking” *

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Book SynopsisThe Choreography of Resolution will revolutionize how mediators handle conflict resolution. Learning how neuroscience is proving what dancers have known for centuries - this book explores the links between the physical, mental, and psychological factors that affect conflict. Examining the autobiographical and practice experiences with diverse cultural, historical and social realities highlights both challenges and breakthroughs in this burgeoning area. Comprehensive in review, this ground-breaking book investigates: - the role of movement in conflict dynamics, - exposes the limitations of omitting the body from the understandings of conflict, - explores the ethical dimensions of embodied approaches - proposes key strategies for conflict intervention Come take the journey through the body as the authors examine how a closed body leads to a closed mind and how movement and dance can positively alter conflict resolution.

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Book SynopsisSharing A Mediator's Powers: Effective Advocacy in Settlement is an invaluable guide for lawyers and mediators that explains how to harness mediator's techniques to maximize effectiveness in bargaining. Using examples from actual mediations, Golann offers specific suggestions about how to use mediators, and the process, to best effect. The theme of this book? Don't approach the mediation process passively. Instead, use it in an active way to achieve your bargaining goals.Trade Review"Wise, down-to-earth, clear, and elegant, this book lends insightful advice for lawyers and clients in mediation. But of course, Dwight Golann wrote it." -Marjorie Corman Aaron Professor of Practice, University of Cincinnati College of Law Former Executive Director, Harvard Program on Negotiation

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Book SynopsisLearn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.HOW TO BE HUMAN AT WORK.The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Book SynopsisThis practical guide covers more than fifty key negotiation topics. It is the only book on negotiation that takes an array of crucial negotiation elements and makes them easy not only to read, but to use. All chapters share a standard format, so lawyers can find the essentials quickly. Subject matter experts from a variety of fields summarize the best and most recent research and theoretical advances in negotiation.

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Book SynopsisPraise for Military Discharge Upgrade Legal Practice Manual “This book represents in every way the intent of my 2014 PTSD memo instructing a review of less-than-honorable discharges. I hope it will help grow the field of discharge upgrade advocacy so all veterans with unjust or erroneous discharges will have their service to our country recognized. We owe every veteran nothing less.” —Chuck Hagel, Secretary of Defense (2013-2015), U.S. Senator (1997-2009), Vietnam Veteran “An Honorable Discharge is a point of great pride and achievement for every veteran and it must remain so. However, there are cases where a service member’s discharge does not recognize all the factors contributing to conduct, especially the effects of PTSD and other neurological and psychological issues. It is here that the Military Discharge Upgrade Legal Practice Manualprovides a major contribution. It presents a comprehensive and detailed explanation of all aspects of the discharge review process. It allows individuals and their counselors to understand their rights and the procedures necessary to reassess a discharge. The authors have made a valuable contribution to all who have served.” —Senator Jack Reed, Rhode Island, Chairman, Senate Armed Services Committee; US Army Veteran “This is one of the rare books that can change lives for much the better…. [T]he steps of action and detailed analysis provided here will assist hundreds of thousands of former service members barred from the vital assistance they need to heal and reintegrate into civilian society. Those who have served the country deserve no less.” —Martha Minow, 300th Anniversary University Professor, Harvard University The need for a comprehensive guide to discharge upgrade practice could not be more critical. A 2020 report found that hundreds of thousands of veterans have been, or are at risk of being, unjustly denied benefits because they have received less-than-honorable discharges. Many of these veterans have experienced trauma (including combat trauma and Military Sexual Trauma), mental health conditions or medical conditions (such as Post-Traumatic Stress and Traumatic Brain Injury), or discrimination (based on race, sex, or LGBTQ status) while in the military. The Manual covers fact investigation, legal research, and case strategy in advocating for discharge upgrades before military review boards. Each representation stage receives detailed attention, from initial intake to administrative proceedings to federal court review.

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Book SynopsisThis book teach you how to work with difficult litigants and overcome the hidden barriers that frustrate settlements. You will learn to: Mediate effectively between parties who refuse to talk with each other; Deal with insulting first offers, backward steps, and other adversarial tactics; Influence how parties assess their legal case; Add value and respond to hidden emotional obstacles; Apply specialized tactics to overcome impasses 65 linked video excerpts featuring leading mediators will take your understanding beyond the printed page, showing how to apply these techniques in actual cases.

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Book SynopsisAs our global population ages, conflicts and difficult conversations emerge. How will older adults decide who will make end-of-life health and financial decisions for them? When will dad need to move out of his home and into long-term care? We can’t have mom living with us anymore because it’s just too hard. Why are my children fighting over where I will live? Why is my son taking money from me? These are challenging scenarios that ever-increasing numbers of people are facing. Sometimes these difficulties are discussed in catastrophic terms:Untenable health-care costs Exhausted pension funds Crises in home-care and long-term housing And other concerns Certainly, there are some reasons to worry; however, the challenges facing older adults can be an opportunity for positive change. The Little Book of Restorative Justice for Older Adults is about providing safe and respectful processes to assist in resolving conflict and addressing abuse involving older adults, families, caregivers, and communities. Authors Julie Friesen and Wendy Meek explore ideas to help connect and support people, building on the strengths and capacities of older adults and their families, in order to strengthen communities. Restorative justice dialogues help older adults and their families talk constructively and safely to find ways to move forward together.

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