Working patterns and practices Books

Book SynopsisA hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.International LSS practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding.This book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards InternatioTable of ContentsPreface. Acknowledgments. Author. SECTION I NEW GLOBAL STANDARDS. 1 ISO 13053 International Standard for Six Sigma. 2 Lean Project Management. 3 Lean Government in the United States. SECTION II LEAN SIX SIGMA, OPERATIONAL EXCELLENCE, AND CONTINUOUS IMPROVEMENT. 4 Core Knowledge. 5 Lean Six Sigma Basics. 6 Analytical Problem-Solving Tools. 7 DMAIC Basics. 8 Define. 9 Measure. 10 Analyze. 11 Improve. 12 Control. 13 Summary of DMAIC. SECTION III INTERNATIONAL IMPLEMENTATION OF PROCESS IMPROVEMENT PROGRAMS. 14 Additional Lean Six Sigma Tools. 15 Quick Start Guide. 16 Leadership Challenge. 17 Change Management. 18 Training Modules: Using Instructional Systems Design for Lean Six Sigma Training. SECTION IV LEAN SIX SIGMA APPLICATIONS. 19 Lean Six Sigma in Healthcare: Medical Facilities. 20 Lean Six Sigma and the Medical Device Industry. 21 From Efficiency to Intelligence: Unleashing the Power of Lean Six Sigma in AI. 22 Lean Six Sigma in Innovative Thinking and Design. SECTION V INTERNATIONAL LEAN SIX SIGMA AREAS OF COMPETENCY AND RESOURCE MATERIALS. Appendix One A Brief History of Lean Six Sigma. Appendix Two Pandemic Proofing the Future with Lean Six Sigma. Appendix Three Competency Models. Reference Materials. Index.

Read more less

Book SynopsisPeople are competing for jobs at a rate not seen since World War II. In this book, Tessa White teaches readers, specifically digital native millennials, how to recognize what is holding them back from getting a job and climbing the ladder.Trade Review'Unspoken Truths for Career Success is a terrific read for the new generations rising in the workforce--and for their leaders. It will serve as an illuminating guide to navigating workplace dynamics that will engage people at any level of their career. Tessa's vantage point is invaluable; applying her insights will help accelerate the hard career lessons that most learn only through years of trial and error.' * Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire *'I believe that Tessa has exposed one of the greatest epidemics of our time; the disconnect and burnout that many employees are experiencing. But Tessa doesn't stop there; she uses her wealth of experience to empower employees with a compass for regaining workplace satisfaction. This book is honest and practical and was long overdue.' * Frantz Belot, CEO of Tyfoon *'I have a master's degree from Harvard, yet I gathered more practical career advice from this book than I ever did in the classroom. I've learned how to give better feedback, navigate high-stakes situations, and proactively craft a fulfilling career for myself. I will be giving this book to all my favorite graduates this year.' * Lauren Neeleman, CEO of Lemontreat *'Tessa's book is truly extraordinary. Her honest advice is exactly the thing you need to hear. Whether you're looking to advance in your career, make a change, or you're struggling with team dynamics, do yourself a favor and get this book. I'm recommending it to every client I work with--it's that good.' * Dr. Lauren Cook, Clinical Psychologist, Speaker, and Author *'This book is full of smart, practical advice for the workplace. Her authentic approach makes this book a must-have for those interested in proactively navigating their own careers.' * Roger McComber, Managing Partner of McComber Capital *'Tessa has written a brilliant guide to career success. The book is filled with advice that I wish someone had shared with me early in my career. Every chapter showcases Tessa's uncanny understanding of the workplace, and how readers can apply it directly to their own situation. Such an exceptional book. I highly recommend reading it at any stage in your career.' * Ben Relles, Head of Innovation, YouTube Originals *'Tessa White is a masterful teacher on organizational power. She has been there and done it. Everyone who works in any type of organization needs this book. Buy it, read it, apply it, and put your career on a much more positive and productive trajectory.' * Michael Glausser, Executive Director of the Clark Center for Entrepreneurship at Utah State University *'This is not just work advice, it's life advice! The Unspoken Truths is a profound approach to regain control in a world that can seemingly appear out of it. The mistake is to say that you wish you had this advice when you were getting started because then you'll miss the absolute gems that can either relaunch your world or push your aspirations to greater heights. From the mailroom to the C-suite, whether you're an entrepreneur or an influencer, there's nothing you will face that The Unspoken Truths doesn't address.' * Loki Mulholland, Emmy-Winning Filmmaker and Author *'Workforce is THE issue of the day and individuals are struggling with how to 'make peace' with companies and the workplace. What valuable insights this book contains about how to do that! It teaches so clearly how to navigate the changing landscape of the workplace with easy actions items any individual can take to create a better experience.' * Val Hale, Executive Director of Utah Governor’s Office of Economic Development *

Read more less

Book SynopsisA step-by-step guide to reestablishing work-life balanceAmericans love a hard worker. The employee who toils eighteen-hour days and eats meals on the run between appointments is usually viewed with a combination of respect and awe. But for many, this lifestyle leads to family problems, a decline in work productivity, and, ultimately, physical and mental burnout. Intended for anyone touched by what Robinson calls the best-dressed problem of the twenty-first century, Chained to the Desk in a Hybrid World provides an inside look at the impact of work stress on those who live and work with workaholicspartners, spouses, children, and colleaguesas well as the appropriate techniques for clinicians who treat them. This groundbreaking book builds on the research included in three previous editions of Chained to the Desk from the best-selling author and widely respected family therapist Bryan E. Robinson. In the wake of the COVID-19 pandemic and the rise of working from home, Robinson finds thTrade ReviewBryan Robinson is the seminal voice in work addiction recovery. I have greatly benefited from his guidance, experience, knowledge and wisdom on the topic of healing from what I consider to be the quietest and most insidious (and often praised) addiction in today’s times. -- Alanis Morissette, singer/songwriterA profound book that is about more than addictive behavior. It is about the tragic dimension of the human situation. -- Harville Hendrix, and Helen LaKelly Hunt, co-authors of Getting the Love You Want: A Guide for CouplesThis 4th edition of Bryan Robinson’s groundbreaking book on workaholism arrives at an interesting time in our history. I know of no other book that better identifies this other pandemic of work addiction that takes such a toll on individuals and their families, on the companies that foster it, and yet is so revered in our culture. . . . Offers a host of scientific studies, celebrity stories (including his own moving self-disclosures), as well as compassion-based practices to convince your inner workaholic to let you have your life back. This is an important read for this crucial time in our history. -- Richard Schwartz, author of No Bad PartsSome books are perfect for keeping on the bedside table, and Bryan Robinson’s Chained to the Desk is one of them. Full of inspiration and practical wisdom, this is a blueprint for how to untangle from work addiction, work stress, and the fight-or-flight response and live authentically from the inside out with less stress and burnout and more joy. -- Arianna Huffington, Founder and CEO of Thrive GlobalThe glorification of `busy’ is rampant in our success driven culture. Chained to the Desk is a masterful exploration of the mind of the workaholic and offers creative and powerful practices to build resilience, increase mindfulness, and restore balance in the midst of a speedy and stressful culture. -- Tara Brach, Ph.D., author of Trusting the Gold and Radical AcceptanceThis book is a lifesaver for anyone who is burnt out and exhausted from working too much. It comprehensively explains the problems, provides science-based solutions, and tells personal stories that make a great read. -- Kristin Neff, author of Self-CompassionMasterfully blends compelling stories with cutting-edge science to provide readers with a new way to think about burnout and science-based tools they can use to manage it. If you’ve ever found yourself struggling to break free from the incessant demands of work, this beautifully written book is for you. -- Ethan Kross, author of ChatterA truly insightful book that will help you find immersive presence and fulfillment in your life. Dr. Robinson’s book offers a combination of heart-warming stories, cutting edge science, and transforming skills—all packaged in a true page turner. If you have heard the words ‘work’ and ‘stress,’ this book is written just for you. -- Amit Sood, M.D., Executive Director, Global Center for Resiliency & WellbeingBryan Robinson has written the universal guide on work addiction and work-life balance. This premier authority has compiled a comprehensive encyclopedia of life-saving strategic techniques in a classic masterpiece. -- Joy Erlichman Miller, CEO, Resiliency ForumsThis work is recommended as a helpful update for libraries where earlier editions circulate, or where self-help and psychology books are popular. * Library Journal *The world of work is in flux, as Robinson is keenly aware. In this updated edition of Chained to the Desk, he provides insights into the world of hybrid work and the increasing pervasiveness of workaholic employees and bosses. This useful book will find a broad audience. * Booklist *

Read more less

Book SynopsisThe relationship between unstable work careers and family transitions into adult life can vary according to the personal circumstances of individuals, as well as the welfare state system of the country. Drawing from interviews and survey data across the EU and the UK, this in-depth study explores how worker instability is perceived and experienced, and how this ‘perception’ in turn affects individuals’ economic and social situations. Using intersectional analysis and a unique focus on different life stages, the authors identify groups who are more prone to labour market risks and describe their relative disadvantage. This powerful study will inform policy measures internationally in several social domains related to work, employment and society.Table of ContentsIntroduction 1. Theoretical Background 2. Objective and Subjective Job Insecurity in Europe 3. Job Insecurity and Transition to Adulthood 4. Investigating Objective and Subjective Employment Uncertainties and Their Repercussions for Mid-Career Employees 5. Job Insecurity and Its Consequences For Older Workers Conclusion

Read more less

Book SynopsisThe symptoms of menopause transitions have profound implications for work and are, in turn, affected by work. Despite this, the topic is rarely discussed in management and organization studies. Providing an overview of existing knowledge in the field of menopause in the workplace, this collection re-theorizes the management of human resources as it relates to the connections between gender, age and the body in the workplace environment with an intersectional analysis. Offering theoretical frameworks from experts as well as possible practical approaches that can be implemented in workplaces to support women transitioning through menopause, this is a go-to reference for academics and policy makers working in the field.Table of Contents1. Introduction - Vanessa Beck and Jo Brewis 2. Bodies of Change: Menopause as Biopsychosocial Process - Karen Throsby and Celia Roberts 3. Exploring Menopause Transition in the Workplace - Carol Atkinson, Jo Duberley and Catrina Page 4. Workplace Policies, Menopause and Flexible Working: The Need for a More Collective Approach - Jane Parry 5. Menopause and Trade Unions - Vanessa Beck 6. Spatial (In)justice and Hot Flushes in the Workplace: Some Musings and Provocations - Jo Brewis 7. Menopause and the Possibilities of Male Allyship - Hannah Bardett, Kathleen Riach and Gavin Jack 8. Conclusion - Vanessa Beck and Jo Brewis

Read more less

Book SynopsisAs business struggles to adapt to a rapidly changing world, managers are bombarded with a bewildering array of schemes for how to be a boss and make an organization tick. It's tempting to be seduced by futurist fantasies where every company has the culture of a startup, and where employees in wacky, whimsical office settings, liberated from hierarchies and bosses that oppress them, are the foundation for breakthrough performance."Get real," warn Nicolai J. Foss and Peter G. Klein. These fads ironically lead to micromanaging and, often, to disaster. Companies and societies, they show, need authority and hierarchy to coordinate work, including creative work. And, counterintuitively, Foss and Klein illustrate how the creative use of authority and hierarchy helps companies to be more agile and flexible, enabling educated, motivated people and teams to thrive.And not a moment too soon: Foss and Klein provide evidence that global challenges such as the proliferation of artificial intelligence, economic disruption, empowered knowledge workers, and black swan events such as the pandemic actually make hierarchy and the job of the manager more important than ever.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book Synopsis

Read more less

Book SynopsisAre you a manager, stuck between pressure from senior leadership and the needs of your team? Do you sometimes feel that you’ve been robbed of your power, your influence… and your ability to actually achieve anything?! It’s time to Own Your Day.This practical collection of simple tools and techniques will enable you to successfully navigate the current environment. Based on first-hand experience from hundreds of organizations, Own Your Day provides an easy-to-apply mix of real-life case studies and specific guidance on the things that matter most to managers. Balancing strategy and delivery Preparation vs planning Developing and using your influence Being your authentic self Getting the best out of yourself and others Implementing change successfully Reclaim your autonomy, step into your authority, and Own Your Day. DIANA MARSLAND is a coach, mentor, lecturer and researcher focused on organizational behaviour and the impact of digital technology in the workplace. Her varied career has included roles in organizations as diverse as Halifax plc, the Foreign & Commonwealth Office, Fidelity Investments and the NHS.JULIE NERNEY is a serial entrepreneur, transformation expert, CEO, NED, Chair, lecturer and public speaker. With experience of every stage of organizational life, from start up through to disposals and acquisitions, she is a passionate advocate for authentic, purposeful leadership.Trade ReviewHelpful management toolThis book is a great resource for managers who are expected to implement constant change initiatives whilst grappling with the realities of managing delivery.The mix of theory & practice makes it easy to read & includes solutions to common issues - such as managing upwards as well as dealing with an uncertain work environment.I like the reflective questions which get me thinking about what I'm doing & the way I'm doing it. The research quotes from managers reassure me that I'm not alone! * Amazon *Table of ContentsTable of ContentsOur focus groups with a representative sample of managers across all sectors have identified the common challenges they face where practical support would be the most valuable. These have been organised into two primary themes, each containing the four most common challenges, an overview for which is provided below. Every section will include practical takeaways – tools, techniques, frameworks, experiential learning from case studies and, for those readers who want to find out more, signposting to other resources such as articles, podcasts or other publications. It will be prefaced by a foreword and finish with a master reference guide for the content.About the authorsOur grateful thanks to…PrefaceForewordPART ONE: OPERATING CLIMATE1 TAKING OWNERSHIP AND CREATING A GROWTH MINDSET1.1 Context is King1.2 Your mindset, their perspective1.3 Creating your own permission1.4 Don’t Fear Mistakes – it’s all about the Learning1.5 Recognising opportunities for changeRESOURCES2 PREPARATION VS PLANNING2.1 Being Future Focused2.2 Your Personal Clarity2.3 Dealing with uncertainty and setbacks2.4 Clarity of Purpose and OutcomesResources3 INFLUENCING FOR IMPACT3.1 Old vs New Power3.2 Knowing your Audience3.3 Building Reputation and Visibility3.4 Building a compelling argument3.5 The Importance of Context and TimingRESOURCES4 IMPLEMENTING CHANGE4.1 Understanding the Why4.2 The How trumps the What in successful change4.3 Changing BehavioursRESOURCESPART TWO: PEOPLEPEOPLE CENTRED LEADERSHIP AND MANAGEMENT5.1 Authenticity5.2 Self-awareness5.3 Self-careRESOURCES6 GETTING THE BEST OUT OF OTHERS6.1 Let’s Start with Your Boss…6.2 Trust as the glue6.3 Creating a high performing teamRESOURCES7 HAVING DIFFICULT CONVERSATIONS7.1 Feedback as the foundation7.2 The Importance of Clear Expectations7.3 Dignified exits: letting people go with clarity and kindnessRESOURCES8 MEETING MADNESS8.1 Purpose8.2 Preparation8.3 StyleRESOURCES9. CONCLUSION…AND THE NEW NORMALENDNOTESINDEX

Read more less

Book SynopsisWhen a working woman becomes a mother, she faces what can seem like an impossible dilemma: how can she continue to excel at work AND be a good mum? In the light of childcare costs, does it even make sense for many women to continue to work at all? Workplaces need women. And most women want to work not just for financial security but for personal fulfilment and because their work can often be a key part of their identity. Working Mother offers simple, practical tools for each stage of this complex but rewarding life change, allowing you to become the coach you need by your side every step of the way.

Read more less

Book SynopsisIs work taking over your life? Is your life interfering with your success at work? Work-life balance is ever-evolving and can be hard to find and maintain, especially as your career develops and circumstances change. Get A Life! is a highly practical handbook to help you do just that. Written by experienced coach, counsellor and wellbeing consultant Rick Hughes, this book covers everything from assessing your own needs, delegation and workload management and the myths of perfectionism, to managing and investing in relationships at work and at home, considering professional and personal development, and creativity and self-worth. With a wealth of advice, case studies and useful action plans founded in over 25 years of real-world experience, Get A Life! will help you find the balance that works for you, now.Trade Review"Rick Hughes' years of experience as a psychological counsellor have given him deep insights into what matters to people and what makes for a fulfilling life, both at work and home. This book provides us with access to these insights in an easily digestible and relatable way. He emphasizes the importance of good relationships and communication and provides multiple case studies based in his experience. I can highly recommend this as a read that will help you reflect and put into practice some simple things that will improve your work-life harmony." * David Roomes, Chief Medical Officer, Rolls-Royce *"As a workplace wellbeing practitioner this is a fantastic book to help guide thinking and practical tools to manage workplace pressures. As an employee this has tips and ideas to enable us all to develop skills to perform at our best both at home and at work and better navigate the ever-complex world of work. A superb book for individuals and organisations alike." * Dr Judith Grant, Director of Health & Wellbeing, MACE group *"I'm delighted to fully endorse this well written book on a very important topic - our work life balance. Rick Hughes has expertly accessed this topic with humour, insight and useful calls to action. His case studies provide the reader with a rich seam of experience which magnifies and illustrates the key messages of the book. If the reader is looking for a book which is highly practical, superbly written and reaches the part that others can't reach, then search no further!" * Andrew Kinder, Professional Head of Mental Health Services, Optima Health *"It is great to see a publication that explores such an interesting and engaging topic as work-life balance - one might even call it 'brave' as this area is so personal and diverse, with a variety of meanings depending on where we are in our life. I think the content is well structured, engaging and practical and so I think all readers will benefit from this book." * Dr Shaun Davis, Global Director Compliance & Sustainability, Royal Mail Group - Honorary Assistant Professor, University of Nottingham *Table of Contents Chapter - 00: Introduction; Chapter - 01: Personal development; Chapter - 02: People; Chapter - 03: Professional issues; Chapter - 04: Productivity and performance; Chapter - 05: Psychological and physical wellbeing; Chapter - 06: Practical factors; Chapter - 07: Pulling it all together; Chapter - 08: Appendix; Chapter - 09: Index

Read more less

Book SynopsisWith hindsight, we tend to exaggerate what we had known with foresight. This phenomenon can be observed in a memory design in which previous judgements have to be recalled after outcome information has been made available, or in a hypothetical design in which participants receive outcome information but are asked to ignore it when subsequently judging what they would have said without this information. Since the introduction of this so-called hindsight bias or knew-it-all-along effect to the psychological literature in the mid-seventies, there has been immense research on this topic. This special issue presents ten articles that describe the most recent theoretical developments and empirical results. After a brief introductory overview of the state of the art, the issue commences with two process models (SARA, Pohl, Eisenhauer & Hardt; and RAFT, Hertwig, Fanselow & Hoffrage), which are formalized enough to allow for computer simulations. Subsequently, Hardt and Pohl demonstrate how the hindsight bias is related to the phenomenon of anchoring, and Schwarz and Stahlberg propose that due to meta-cognitive processes, the outcome information is deliberately chosen as such an anchor. In a variant of the meta-cognitive approach, Werth and Strack argue that ease of retrieval of an answer is used as a cue to infer its correctness and to determine one's confidence in its correctness. Similarly, Pezzo proposes a model that predicts hindsight bias from feelings that arise when trying to make sense of the outcome information in light of prior expectations. Mark et al. and Renner adopt a motivational perspective and explore the impact of self-relevance of the outcome information. Blank, Fischer, and Erdfelder report a successful replication of the hindsight bias in two political elections, and Musch explains some of the variance in hindsight bias using personality factors.Trade Review'This collection of articles represents a great contribution towards the literature on hindsight bias and towards our understanding of the origin of this phenomenon, while opening many interesting new paths for research.' - Gaelle Villejoubert, Applied Cognitive PsychologyTable of ContentsU. Hoffrage, R.F. Pohl,Introduction.R.F. Pohl, M. Eisenhauer, O. Hardt, SARA - A Cognitive Process Model to Simulate the Anchoring Effect and Hindsight Bias. R. Hertwig, C. Fanselow, U. Hoffrage, Hindsight Bias: How Knowledge and Heuristics Affect Our Reconstruction of the Past. O. Hardt, R.F. Pohl, Hindsight Bias as a Function of Anchor Distance and Anchor Plausibility. S. Schwarz, D. Stahlberg, Strength of the Hindsight Bias as a Consequence of Meta-cognitions. L. Werth, F. Strack, An Inferential Approach to the Knew-it-all-along Phenomenon. M.V. Pezzo, Surprise, Defence, or Making Sense: What Removes the Hindsight Bias? M.M. Mark, R. Reiter, K.M. Eyssell, L.L. Cohen, S. Mellor, "I Couldn't Have Seen it Coming": The Impact of Negative Self-relevant Outcomes on Retrospections about Foreseeability. B. Renner, Hindsight Bias after Receiving Self-relevant Health-risk Information: A Motivational Perspective. H. Blank, V. Fischer, E. Erdfelder, Hindsight Bias in Political Elections. J. Musch, Personality Differences in Hindsight Bias.

Read more less

Book SynopsisAn International Bestseller. An Economist Book of the Year. A Financial Times Book of the Year. Shortlisted for the Financial Times Business Book of the Year. Wikinomics shows how businesses can collaborate creatively with their customers to succeed in the age of Wikipedia, YouTube and Linux: 'The Number 1 must-read... A breathtaking piece of work.' Tom Peters.The knowledge, resources and computing power of billions of people are self-organizing into a massive, new collective force. Interconnected and orchestrated via blogs, wikis, chat rooms, peer-to-peer networks, and personal broadcasting, the web is being reinvented to provide the first global platform for collaboration in history.Trade Review"* 'If you want to enlighten yourself about how the internet is revolutionizing the way people and business operate, then this is a dizzyingly fascinating book to help you...' Guardian * 'A must-click for all webheads... Great fun for anyone with an interest in why this online lark is really as important as we evangelists keep saying it is.' Matthew D'Ancona, Spectator"

Read more less

Book SynopsisExpand Your Knowledge of Organization Development to Enhance Your L&D EffortsATD’s Organization Development Handbook is a tactical, hands-on book for those in learning and development looking to make that first step into organization development or those who are a one-person band doing both. While many books and textbooks exist on organization development—the effort to improve an organization’s capability through the alignment of strategy, structure, people, rewards, metrics, and management processes—this volume is the first of its kind to address OD from the talent development and, specifically, L&D perspective.More than ever, L&D professionals are taking on organization development work to drive organizational effectiveness and performance. Sometimes this happens out of choice when seeking a new career challenge, and other times out of necessity when the organization adds OD to their responsibilities. In either case, L&D professionals need new knowledge and skills—as well as insight into how to utilize their analysis, design, development, implementation, and evaluation abilities—to become successful in creating OD solutions.Edited by OD practitioner and expert Brian J. Flores, this volume includes in-house experts and consultant contributors from the OD field itself as well as those who crossed over from L&D to OD. Readers will learn how to apply the foundations of organization development to their multiculturalism, upskilling and reskilling, soft skill development, and succession planning processes and programs.Trade Review"This handbook is sensational. It makes a massively complex topic easy to digest and is centered around a humanistic and design-oriented approach. It is also brimming with practical tools and real-life case studies to support any L&D professional as they lead and support their organization development efforts."—Maria Morukian, President, MSM Global Consulting; Author, Diversity, Equity & Inclusion for Trainers "Once again, ATD has delivered material that is evidenced-based, grounded in practice, and inclusive of contemporary thinking. In sea of shiny objects, ATD’s Organization Development Handbook stands out for its substance—a go-to for any aspiring OD practitioner."—Rick Rittmaster, VP of Consulting, CorTalent “As the lines between L&D and organization development continue to blur, professionals in both disciplines require time-tested principles and practices from thought leaders who’ve ‘been there and done that.’ That’s what ATD’s Organization Development Handbook offers—expert insights and strategies to support the results demanded of today’s organizations.”—Julie Winkle Giulioni, Author, Promotions Are So Yesterday; Co-Author, Help Them Grow or Watch Them Go"ATD's Organization Development Handbook is an excellent text for experienced and novice practitioners. It provides a strong foundation for those who wish to practice OD as well as those who are looking to reinvigorate their existing OD practices."—Sy Islam, Vice President of Consulting, Talent MetricsTable of ContentsForewordIntroductionPart 1. The Foundations of Organization Development Chapter 1. Foundations of Organization Development by Ed HasanChapter 2. Working Inside and Outside the Organization by William J. Rothwell Chapter 3. Developing Organizational Values by Catherine W. CoreyChapter 4. Diversity, Equity, Inclusion, and Belonging by LaKisha BrooksChapter 5. Well-Being and Caring for the Whole Person by Deepti Gudipati and Catherine W. CoreyPart 2. Organizational DesignChapter 6. Business Alignment: Designing an Organization to Meet Business Objectives by Beth MessichChapter 7. Lean and Agile by Randy MatuskyChapter 8. Fostering Employee Engagement Through OD by Heather R. YoungerChapter 9. Change Management by Holly BurkettPart 3. Workforce DesignChapter 10. Building a Global, Culturally Diverse Organization by Neal R. GoodmanChapter 11. Supporting Work in a Remote Environment by Neha Lagoo RatnakarChapter 12. The Skills Revolution: Transitioning to a Skills-Based Organization by Brandon Carson and Sean MurphyPart 4. Leadership PreparednessChapter 13. Relationship Building by Paul FalconeChapter 14. A Holsitic Approach to Developing a Leader's Soft Skills by Catherine AllenChapter 15. Building High-Performance Teams by David C. FormanChapter 16. Comprehensive Succession Planning With a Diversity, Equity, and Inclusion (DEI) Lens by Makiya Musgrove WoodsAcknowledgmentsReferences and Recommended ResourcesAbout the ContributorsIndexAbout the EditorAbout ATD

Read more less

Book SynopsisWork-life balance isn’t about where or how you spend your time. At least not solely. It’s about where and how you use and replenish your energy. Work matters. Life matters. Work-life matters.As we start to navigate life during and after the pandemic, employers and employees are increasingly re-evaluating how work can be made more sustainable and more fulfilling. Many employees - particularly Gen X and Gen Z - are seeking a new psychological contract with their employers. Putting these trends into context and offering practical solutions, this book takes a deep dive into why work matters as part of a healthy and fulfilling life. The authors present a new and different way of thinking about the matter of balance, arguing that there is no hard divide between ‘work’ and life’ because ‘work’ takes place entirely within ‘life’ and you can’t balance two things when one is a subset of the other. To achieve the balance required for a healthy existence, we need to recognise that there are activities in all parts of work-life that drain our energy and others that give us a buzz. Rather than trying to solve the drain of hard work by living it large at the weekend – or compensating for an unfulfilling home life by working like a demon, we need to create balance at work and balance at home. Now is a golden opportunity to re-examine the world of work and job-craft to make them more satisfying, less draining and more energising. The ideas in this book provide a practical guide to help that process.Table of Contents1. Introduction: A Sideways Look at Work-Life Balance2. A Brief History of Work Life Balance3. Work Matters4. Life Stages and Transitions5. The Future of Work6. New Balance; Work -Life Balance Is Non-Sense7. Analysing Worklife8. Job Crafting9. Leadership in the Fourth Industrial Age10. Enabling Job Crafting, a Call to Action11. Balance at HomeAppendix: A Re-design Exercise

Read more less

Book SynopsisWorkplace spirituality is an emerging field of study and practice and this book asks the questions: Where have we been in the last ten years as a field and where should we be headed in the next ten years? The editors asked these questions of thought leaders from around the globe, leaders who represent different sectors, faith traditions, worldviews and organizational functions. This volume represents the best of current thinking about the state of the field of workplace spirituality and of what the future holds. There are four themes: (1) management themes such as leadership, ethics, change management, and diversity; (2) workplace spirituality in sectors such as health and wellbeing, policing and creative industries, (3) key issues that are emerging, such as self-spirituality, mindfulness, storytelling and the importance of nature, and (4) cutting edge epistemologies and methodologies including indigenous studies, relational ontology, ethnography, and psychodynamics. These articles were chosen to provoke new thinking, new research, and new practice in the field of workplace spirituality, with the goal of helping the field mature in the next decade. Table of ContentsIntroduction (Eds.) Themes: Leadership Ethics Strategy Organizational Change Governance Organizational Behavior Human Resource Management Careers Communications Entrepreneurship/Family business Consumer Behavior and Branding Sustainability Gender and Diversity Social Sciences New Sciences Practical Theology Global Consciousness 　 Sectors: Health and Well-being Tourism and Hospitality Legal and Policing Creative Industries Religious Organizations Education 　 MSR Methodologies:  Assessments and Measurement (quantitative) Qualitative Ethnography Psychoanalytics Storytelling Other: Everyday (working) life Indigenous spiritualities Conclusion (Eds.)

Read more less

Book SynopsisCan a magnetic culture elevate you to unparalleled performance? ! And your journey to a magnetic culture starts by recognizing that good culture simply isn’t enough to drive top performance. With uncertainty swirling around every corner in the world today, team members are re-evaluating their workplaces and walking out as they look past hollow promises and perks that are a mere temporary bandage. People are searching for teams with purpose, a compelling vision, and a sense of belonging where they can pursue their full potential and live their lives to the fullest. In Leading with Significance, Joey Havens breaks through the limiting barriers of common culture theory and shows, with great transparency, the real human emotions that elevate a culture to one that is genuine, enduring, and magnetic. Joey shares insights, failures, low points, lessons learned, and growth from his experience of helping lead the successful transformation of HORNE LLP’s good culture to a magnetic, people-first culture based on the Christian principles of caring and service. Whether you are inspired by exponential growth, the power of inclusion, or attracting and retaining outstanding people, this book will inspire you to choose a journey toward significance.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisA beguiling exploration of how flexibility can contribute to creativity, purpose and happiness.' Justine Roberts, founder of Mumsnet Straight-talking self-help Inspiring words, practical help and a fresh way of seeing things that we'll be forcing on just about everyone we know.'StylistA no-nonsense guide to thinking and behaving more flexibly in order to have a happier, better, less frenetic life' Marie ClaireAs featured in Sunday Times Style, Stella, Stylist, Grazia, The Sun, Bustle, Marie ClaireReinventing the rules for a smarter, happier life.Flex is a creative, rebellious way to live. It's about looking at routines (like the nine to five) and social norms (like women bearing the brunt of the emotional load' at home) and bending and re-shaping them.Flex is looking within and understanding yourself, your body and the patterns of your relationships, and working out how to live, earn money and be happy in a way that is perfect for you and your unique talents.Flex is knowing that the woTrade Review‘A no-nonsense guide to thinking and behaving more flexibly in order to have a happier, better, less frenetic life’ Marie Claire ‘Outlines the way women are working flexibly today, and how to make it work for you’Stella ‘Women face more of an uphill battle with extra pressure to be perfect at home and work. Auerbach offers solutions in her book Flex.’The Sun ‘Using case studies and Annie’s own experience as the co-founder of cultural insight agency Starling, Flex is full of motivation to challenge the status quo and reshape the routines and social norms women are confined by.’Sunday Times Style ‘Annie is such a hugely influential voice in the push towards a working world that looks at what people are doing, not where they are sitting. For anyone truly wanting to implement flexible working, this is a must-read.’ Mother Pukka aka Anna Whitehouse ‘A beguiling exploration of flexibility and its benefits – not only for part-timers, job-sharers, and 'jittery octopus women', but for anyone who wants their life to include more empathy, creativity, purpose and happiness.’ Mumsnet founder Justine Roberts ‘Flex is an intelligent and playful manifesto for happier living in a world of distraction and overload. Thought-provoking, wise, funny and packed with surprising ideas that are genuinely useful. Highly recommended’ Dr Mark Williamson, Director of Action for Happiness ‘A cracker of a book that every woman needs in her life, helping you break free from the rigid shackles of established practice and discover what it is you need to thrive.’’ Joeli Brearley, founder of Pregnant Then Screwed

Read more less

Book SynopsisA distinctive exploration of how workers see work For more than twenty years, Robert Bruno has taught labor history and labor studies to union members from a wide range of occupations and demographic groups. In the class, he asked his students to finish the question “Work is—?” in six words or less. The thousands of responses he collected provide some of the rich source material behind What Work Is. Bruno draws on the thoughts and feelings experienced by workers in the present day to analyze how we might design a future of work. He breaks down perceptions of work into five categories: work and time; the space workers occupy; the impact of work on our lives; the sense of purpose that motivates workers; and the people we work for, in all senses of the term. Far-seeing and sympathetic, What Work Is merges personal experiences with research, poetry, and other diverse sources to illuminate workers’ lives in the present and envision whaTrade Review“Understanding what work means is critically important for understanding the lived experiences of millions of people and for research and policymaking. Bruno gives voice to workers who are critically important for society but overlooked by research focused on the managerial and professional class. The nuances revealed by the workers’ own words can’t be observed in statistical analyses, and the more we learn about their experiences through their own voices, the better.”--John W. Budd, author of The Thought of Work"Bruno’s humanistic analysis often approaches the poetic ('Work hurts. Work disables and abuses. It exhausts, stresses, and ultimately kills. Work dictates life spans. It also invigorates, inspires, satisfies, and brings joy'), and his shrewd recommendations for improving American labor include strong unions, reducing the 40-hour workweek, and stronger enforcement of overtime benefits. It’s a worthy update to Studs Terkel’s Working." --Publisher's WeeklyTable of ContentsIntroduction Chapter 1. The Time of Work Chapter 2. Work and Space Chapter 3. Work’s Impact Chapter 4. The Purpose of Work Chapter 5. The Subject of Work Conclusion Index

Read more less

Book SynopsisTrade Review“Understanding what work means is critically important for understanding the lived experiences of millions of people and for research and policymaking. Bruno gives voice to workers who are critically important for society but overlooked by research focused on the managerial and professional class. The nuances revealed by the workers’ own words can’t be observed in statistical analyses, and the more we learn about their experiences through their own voices, the better.”--John W. Budd, author of The Thought of Work"Bruno’s humanistic analysis often approaches the poetic ('Work hurts. Work disables and abuses. It exhausts, stresses, and ultimately kills. Work dictates life spans. It also invigorates, inspires, satisfies, and brings joy'), and his shrewd recommendations for improving American labor include strong unions, reducing the 40-hour workweek, and stronger enforcement of overtime benefits. It’s a worthy update to Studs Terkel’s Working." --Publisher's WeeklyTable of ContentsIntroduction Chapter 1. The Time of Work Chapter 2. Work and Space Chapter 3. Work’s Impact Chapter 4. The Purpose of Work Chapter 5. The Subject of Work Conclusion Index

Read more less

Book SynopsisA The New York Times technology correspondent presents the dramatic rise and fall of Uber, set against the rapid upheaval in Silicon Valley during the mobile era.Trade Review"If you want to understand modern-day Silicon Valley, you need to read this book. The tale of Uber, the queen of the so-called ‘unicorns,’ is a parable about power—and the lengths to which some startup founders will go to amass it and hold onto it. Aside from being a delicious read, Mike Isaac’s account is also teeming with new revelations that will shock and outrage you." -- John Carreyrou"Travis Kalanick changed an entire industry, made billions of dollars, and made a company into a verb, and he did so by destroying anything and anyone who stepped in his way. A riveting read about bro culture gone awry." -- Nick Bilton - Vanity Fair"Mike Isaac reveals the toe-curling tale of how Travis Kalanick drove a revolutionary taxi app to global success — and the brink." -- The Sunday Times"This forensic account of the rise and fall of Kalanick is a great “behind the headlines” read for Valley types." -- The Sunday Times"[Isaac] spins a compelling yarn that chronicles the transit company’s unruly development into… a publicly traded, billion-dollar global behemoth, often aided by spying on competitors and outwitting transportation regulators… [Super Pumped] is no dry business profile but a tale that Isaac has deeply reported yet still made accessible." -- William Nottingham - Los Angeles Times"... entertaining and well-researched book..." -- Business Book of the Year 2019 - The Sunday Times"What makes ‘Super Pumped' different, and justifies its description as a page-turner rather than a dry corporate history, is the visceral world in which Kalanick was determined to operate. It’s a gripping account of Uber’s rapid rise, its pitched battles with taxi unions and drivers, the company’s toxic internal culture and the bare-knuckle tactics it devised to overcome obstacles in its quest for dominance." -- Engineering and Technology"Isaac is great at the ticktock of events as they unfold, but his best work comes when he steps back to examine the bigger picture." -- Leslie Berlin - The New York Times Book Review"[Isaac’s] meticulously reported account of Uber’s trajectory avoids the easy paths." -- Nitasha Tiku - Wired"... if you want to understand how some of Silicon Valley’s biggest players tick, this is the book for you." -- City AM"Tenacious New York Times technology correspondent Mike Isaac chronicles the dramatic rise, fall and subsequent hand-wringing at the world’s most controversial start-up." -- Best tech Christmas gift ideas for 2019 - inews"Mike Isaac’s dramatic account of the rise and fall of Uber at the hands of founder Travis Kalanick is all thriller." -- Festive Wish List: Tech Books 2019 - The Evening Standard

Read more less

Book SynopsisIn today's complex organizations it is not uncommon to have as many as 50 percent of employees working on virtual teams. As the virtual revolution continues to spread, how can companies ensure that virtual team collaboration is producing the desired results? Highly practical and easy to navigate, Virtual Team Success leverages the authors' robust global research study and hands-on experience to provide an immediately usable resource for virtual team members and team leaders. This groundbreaking book is a hands-on, practical toolkit filled with down-to-earth examples and insights that can enhance the virtual team experience for everyone involved. The authors' research study is one of the most comprehensive applied studies ever conducted on virtual teams, and all of the recommendations outlined are based on these findings as well as the authors' years of experience helping virtual teams and virtual team leaders effectively lead and collaborate from a distance. To help orgTable of ContentsList of Tables, Case Studies, Figures, and Exhibits xi Acknowledgments xv Foreword xvii Introduction xix Section One: Building High-Performing Virtual Teams 1 Chapter One: Why Virtual Teams Fail 3 Key Challenges 6 Four Pitfalls to Virtual Team Performance 8 Conclusion 12 Chapter Two: Profiles of Virtual Team Success—What Good Looks Like 15 Team Composition 15 Communication and Training 19 Leadership 24 Conclusion 25 Chapter Three: Virtual Team Launch Kit 27 Test Your Virtual Team Launch IQ 27 Setting Virtual Teams Up for Success 30 Is Your Organization Prepared to Support Virtual Team Work? 49 Conclusion 50 Chapter Four: What Differentiates Great Virtual Teams—How to RAMP Up Your Team’s Performance 51 What Differentiates Top Virtual Teams? 51 The Shingle Seal Standstill: How Would You Handle It? 57 RAMP Up Virtual Team Performance 60 Conclusion 78 Section Two: Leading Virtual Teams 81 Chapter Five: How to Lead Virtual Teams—Tips, Techniques, and Best Practices for HighPerformance 83 Challenges Virtual Team Leaders Face 83 Raygen Company Slump: How Would You Handle It? 88 Virtual Team Leadership Self-Assessment 91 What Makes an Effective Virtual Team Leader? 92 Obstacles at a Glance: A Quick Reference Guide 107 Conclusion 110 Chapter Six: What Factors Really Accelerate Virtual Team Performance—The Four TopPerformance Boosters 113 Taking Virtual Team Performance to the Next Level 113 Conclusion 129 Chapter Seven: How to Facilitate High-Impact Virtual Meetings—Techniques That ReallyWork 131 The Facilitator’s Role 132 V-Meeting Checklist 134 Building a V-Meeting Agenda 134 Keeping Virtual Meetings on Track 136 Dealing with Other Common Challenges 140 Conclusion 142 Conclusion: Six Lessons for Successful Virtual Teams 147 Lesson 1: Focus on People Issues 147 Lesson 2: No Trust, No Team 148 Lesson 3: ‘‘Soft” Skills Are Essential 149 Lesson 4:Watch Out For Performance Peaks 150 Lesson 5: Create a ‘‘High-Touch” Environment 151 Lesson 6: Virtual Team Leadership Matters 152 Closing Thoughts 153 Appendix: On Point’s Global Virtual Team Study 157 Notes 173 About the Authors 177 Index 181

Read more less

Book SynopsisStrategy and Business 2012 Organizational Culture Book of the Year This third edition of the classic resource, Productive Workplaces is smart, well-written and well-researched, thoughtful, somewhat provocative, and a one-of-a-kind review of the integration of economics, technology, and people. It covers such topics as: the work on self as integral to organizational change; the revision of Lewinian concepts for a new era; and the history behind getting everybody improving whole systems as a response to fast change and increasing diversity (not the same as using any particular method). The themes, case studies (many revisited), and models are as relevant as ever.Table of ContentsUpdates from the Field xxi Foreword by Billie Alban: The Existential Question xxiii Preface: Welcome to Productive Workplaces, 25th Anniversary Edition xxvii Introduction: Getting the Most from Productive Workplaces xxxiii Part One Mythology and Managing 1 One A Mythology of Organizational Change 3 Two How I Learned to Manage by Managing 15 Part Two Searching for Productive Workplaces 33 Three Scientific Management: A Tale of Two Taylors 35 Four Taylor Invents a New Profession 59 Five Action Research: Lewin Revises Taylorism 79 Six Lewin’s Legacy to Management 97 Seven The Transition to Experiential Learning 113 Eight McGregor and the Roots of Organization Development 133 Nine Theories X and Y for a New Generation 149 Ten Emery and Trist Redefine the Workplace 167 Eleven Learning to Work in a New Paradigm 185 Part Three Learning from Experience 203 Twelve Putting Action Research to Work 207 Thirteen Rethinking Diagnosis and Action 221 Case 1. Food Services Turnover: Action Research and Human Resource Accounting 223 Case 2. Chem Corp R&D: Managers Do Their Own Feedback 230 Case 3. Packaging Plant: Operators Meet Expert Analysis 235 Case 4. Solcorp: Expertise Can’t Fix the Old Paradigm 244 Fourteen Managing and Consulting in Permanent White Water 253 Fifteen Involving Everyone to Improve the Whole 269 Case 5. Medical School: Stakeholders Plan the Future 270 Case 6. Printing Inc.: Getting the Report Out of the Drawer 277 Sixteen Revising Theories of What Works 289 Seventeen Making Systems Thinking Experiential 303 Part Four Integrating the Past into the Present 317 Eighteen 21st Century Managing and Consulting 321 Nineteen Changing Everything at Once 343 Twenty Teamwork in a Fast-Changing World 375 Twenty One Designing Work for Learning and Self-Control 387 Twenty Two Future Search: The Whole System in the Room 411 Twenty Three Cross-Cultural Future Searching 427 Part Five Learning Then and Now 443 Twenty Four: Ten Cases Decades Later: What’s Sustainable About “Change”? 445 Twenty Five: Changing the World One Meeting at a Time 459 Twenty Six: The Future Never Comes, It’s Already Here 471 References 483 Acknowledgments 501 About the Author 505 Index 507

Read more less

Book SynopsisIndividual performance is a core concept within Work and Organizational Psychology. Psychological Management of Individual Performance is a unique combination of contributions from an academic and a practitioner for each topic.Trade Review"…A weighty but nevertheless accessible book and one worth knowing about…" (The Occupational Psychologist, December 2002)Table of ContentsAbout the Editor About the Contributors Series Preface Preface Part 1: Performance: Concept, Theory, and Predictors Performance Concepts and Performance Theory (Sabine Sonnentag and Michael Frese) 2. Ability and Non-ability Predictors of Job Performance (Ruth Kanfer and Tracy M Kantrowitz) 3. PRACTICE CHAPTER--debis Career Development Center: Personality Scales within a Process-Oriented Development Instrument for Management High Potentials (Jurgen Deller et al) 4. Work Design and Individual Work Performance: Research Findings and an Agenda for Future Inquiry (Sharon K Parker and Nick Turner) 5. PRACTICE CHAPTER--Organizational Design and Organizational Development as a Precondition for Good Job Design and High Job Performance (Oliver Strohm) Part 2: Assessing Performance 6. Appraisal: An Individual Psychological Perspective (Clive Fletcher) 7. PRACTICE CHAPTER--Performance Appraisal (Gesa Drewes and Bernd Runde) 8. Analysis of Performance Potential (Daniela Lohaus and Martin Kleinmann) 9. PRACTICE CHAPTER--Assessing Potential and Future Performance (Wieby Altink and Helma Verhagen) Part 3 Enhancing Performance 10. The High Performance Cycle: Standing the Test of Time (Gary P Latham et al) 11. PRACTICE CHAPTER--Enhancing Performance through Goal-Setting and Feedback Interventions (Jen A Algera et al) 12. Enhancing Performance through Training (Beryl Hesketh and Karolina Ivancic) 13. PRACTICE CHAPTER--Enhancing Performance through Training (Brigitte Winkler) 14. Enhancing Performance through Mentoring (Terri A Scandura and Betti A Hamilton) 15. PRACTICE CHAPTER --Mentoring for World-Class Performance (James G Clawson and Douglas S Newburg) 16. Enhancing Performance through Pay and Reward Systems (Henk Thierry) 17. PRACTICE CHAPTER--Performance Measurement and Pay for Performance (Harrie F J M Tuijl et al) 18. Managing Individual Performance: A Strategic Perspective (Susan E Jackson and Randall S Schuler) 19. PRACTICE CHAPTER--Performance Improvement through Human Resource Management (Sabine Remdisch) Part 4 Ensuring Performance in a Wider Context 20. Performance, Well-being and Self-Regulation (Sabine Sonnentag) 21. PRACTICE CHAPTER--Well-being, Stress Managment and Performance: From Analysis to Intervention (Rendel D de Jong) 22. Integrating the Linkages between Organizational Culture and Individual Outcomes at Work (Paul Tesluk et al) 23. PRACTICE CHAPTER--Organizational Culture: A Case Study (Jaap J van Muijen) Author Index Subject Index

Read more less

Book Synopsis

Read more less

Book Synopsis''A timely tome for navigating these domicile days'' Evening StandardAre you one of the millions of people now working from home?It''s not easy but it needn''t be stressful.The Ultimate Guide to Working from Home will help you set up your desk, stay sane, healthy and be more productive than ever, even if you have family or housemates at home with you. You''ll learn how to get in the zone, how to maintain focus and how to reward yourself as you work. You''ll learn the importance of setting and maintaining boundaries both inside and outside the home and how to establish a routine that suits your lifestyle.And you may not want to return to the office at all once this is over. The Ultimate Guide to Working from Home can help you with that, too. Packed with research and helpful statistics, you''ll also find tips for managers and employees alike on how to approach mor

Read more less

Book SynopsisThis one-stop board leadership resource, written by one of the world''s leading governance consultants and author of the bestselling Boards That Make a Difference, offers you a broad range of material including the best articles from the Board Leadership newsletter, articles from various publications, and previously unpublished short works. Each chapter has been carefully selected and arranged to provide you with a distillation of John Carver''s revolutionary Policy Governance model.Trade Review.."packed with information and advice.."(Modern Management, February 2002)Table of ContentsFrequently Asked Questions Guide. Foreword (Sir Adrian Cadbury). Introduction. About the Author. 1. A Theory of Governance: The Search for Universal Principles. A Theory of Governing the Public's Business: Redesigning the Jobs of Boards, Councils, and Commissions. Is Policy Governance the One Best Way? Rethinking Governance Research. Watch Out for Misleading Interpretations of Governance Research. Why Is Conceptual Wholeness So Difficult for Boards? Are Boards Searching for the Holy Grail? Can Things Go Horribly Wrong for Boards That Use Policy Governance? 2. The Moral Basis of Board Authority: Where the Chain of Command Begins. Ownership. Understanding the Special Board-Ownership Relationship. Determining Who Your Owners Are. Connecting with the Ownership. What to Do If You Find a Consumer on Your Board. Achieving Meaningful Diversity in the Boardroom. Making Hierarchy Work: Exercising Appropriate Board Authority in the Service of Mission. Elected Boards: Meeting Their Special Governance Challenge. Your Board's Market Surrogate Obligation. Leading, Following, and the Wisdom to Know the Difference. Families of Boards, Part One: Federations. Families of Boards, Part Two: Holding Companies. When Owners Are Customers: The Confusion of Dual Board Hats. 3. Creating the Board's Single Voice: Appropriate Roles of Committees, Officers, and Individual Members. Creating a Single Voice: The Prerequisite to Board Leadership. Boards Should Have Their Own Voice. Protecting Board Integrity from the Renegade Board Member. When the Founding Parent Stays on the Board. The Executive Committee: Turning a Governance Liability into an Asset. A Team of Equals. Policies Us. Recruiting Leaders: What to Look for in New Board Members. Should Your CEO Be a Board Member? What If the Committee Chair Just Wants to Know? Reining In a Runaway Chair. Does Your Board Drive Away Its Most Promising Members? A Few Tips for the Chairperson. Sometimes You Have to Fire Your Chair. What to Do with Your Board's Philosophy, Values, and Beliefs. Crafting the Board Job Description. Planning the Board's Conduct. 4. Linking Governance to Operations: The Board-Management Connection. To Tell or Not to Tell: One CEO Learns the Right Way to Inform Her Board. Governing in the Shadow of a Founder-CEO. If You Want It Done Right, Delegate It! What to Do When Staff Take Complaints Directly to Board Members. When Board Members Are the Only Staff in Sight. The CEO's Objectives Are Not Proper Board Business. Why Only the CEO Can Interpret the Board's Ends and Executive Limitations Policies. Getting It Right from the Start: The CEO's Job Description. Do You Really Have a CEO? Does Policy Governance Give Too Much Authority to the CEO? 5 Putting Purpose First: Deciding, Delegating, and Demanding Organizational "Ends". Boards Lead Best When Services, Programs, and Curricula Are Transparent. A Community Board Struggles with the Cost of Its Results. Beware the "Quality" Fetish. First Things First. Evaluating the Mission Statement. The Board of a Trade Association Establishes Ends Policies. A Public School Board Establishes Ends Policies. A City Council Creates Ends Policies. A Hospital Board Creates Ends Policies. 6. Safely Avoiding Micromanagement: Staff Freedom Within Defined Limits. Free Your Board and Staff Through Executive Limitations. Making Informed Fiscal Policy. Running Afoul of Governance. Crafting Policy to Safeguard Your Organization's Actual Fiscal Condition. Crafting Policy to Guide Your Organization's Budget. Fiduciary Responsibility. Redefining the Board's Role in Fiscal Planning. 7. What the Board's Words Mean: Harnessing Interpretation for Control and Empowerment. The "Any Reasonable Interpretation" Rule: Leap of Faith or Sine Qua Non of Delegation? Boards Should Be Not the Final Authority but the Initial Authority. Abstracting Up: Discovering the Big Issues Among the Trivia. Who's in Charge? Is Your Organization Too Staff-Driven? Too Volunteer-Driven? Never Cast in Stone: Flexible Policy Supports Management and Saves Board Time. Policy Governance Is Not a "Hands Off" Model. 8. When the Board Meets: Products, Process, Discipline, and Costs. Is Your Board in a Rut? Shake Up Your Routine! Why Not Set Your Quorum Requirement at 100 Percent? Owning Your Agenda: A Long-Term View Is the Key to Taking Charge. Calculating the Real Costs of Governance. The Consent Agenda and Responsible Rubber-Stamping. 9. Assuring Board and Management Performance: Measurement, Evaluation, and Discipline. Painful Lessons: Learning from the United Way Misfortune. One Board Fails to Follow Its Own Monitoring Policy-and Courts Fiscal Disaster. The Misguided Focus on Administrative Cost. A Simple Matter of Comparison: Monitoring Fiscal Management in Your Organization. Board Approvals and Monitoring Are Very Different Actions. Giving Measurement Its Due in Policy Governance. Honey, I Shrunk the Policies. The Mechanics of Direct Inspection Monitoring. Redefining Board Self-Evaluation: The Key to Keeping on Track. Living Up to Your Own Expectations: Implementing Self-Evaluation to Make a Difference in Your Organization. The Importance of Trust in the Board-CEO Relationship. Evaluating the CEO: An Effective Approach to Ensure Future Organizational Success. Putting CEO Evaluation in Perspective. Off Limits: What Not to Do in Your CEO Evaluation. A CEO Self-Evaluation Checklist. 10. Safeguarding Governance Viability for the Long Term. What to Do When All Your Policies Are in Place. Nine Steps to Implementing Policy Governance. Shaping Up Your Bylaws. What Happens to Conventional Documents Under Policy Governance? How You Can Tell When Your Board Is Not Using Policy Governance. CEOs! Guiding Your Board Toward Better Governance. Policy Governance Won't Work Because . . . Protecting Governance from Law, Funders, and Accreditors. 11. When Governing Boards Perform Nongoverning Roles. When Board Members Act as Staff Advisors. Tips for Creating Advisory Boards and Committees. Giving, Getting, and Governing: Finding a Place for Fundraising Among the Responsibilities of Leadership. Girl Scout Council Learns What Kind of Help Counts the Most. Board Members as Amateur CEOs. 12. Policy Governance for Specific Audiences. Remaking Governance. Toward Coherent Governance. Partnership for Public Service. Governing Parks and Recreation. Education Accountability and Legislative Oversight. New Means to an End. Reinventing Governance. To Focus on Shaping the Future, Many Hospital Boards Might Require a Radical Overhaul. Corporate Governance Model from an Unexpected Source-Nonprofits. A Theory of Corporate Governance: Finding a New Balance for Boards and Their CEOs. The Opportunity for Reinventing Corporate Governance in Joint Venture Companies. What Use Is Business Experience on a Nonprofit or Governmental Board? Seizing the Governance Opportunity for Central European NGOs. Building an Infrastructure of Governance in Eastern Europe. References. Index.

Read more less

Book SynopsisThis work develops the idea of cultural intelligence and examine its three essential facets: cognition - the ability to develop patterns from cultural cues; motivation - the desire and ability to engage others; and behaviour - the capability to act in accordance with cognition and motivation.Trade Review"This is a very important book about a significant new concept, 'cultural intelligence' (CQ) that is sure to attract the attention of both scholars and those who are involved in the practical matters of global commerce and international affairs. The authors have amassed a considerable array of academic theories and research evidence to support their arguments for why it is essential to understand CQ and how it can be developed and used in our increasingly multi-cultural world. All of us who consider ourselves 'internationalists' need to read this book." -Lyman W. Porter,University of California, Irvine "Cultural Intelligence provides an innovative, instructive, and engaging discussion of a question that most cultural frameworks have left in the shadows-the question of how people come to understand cultures other than their own. Few questions are of more intellectual or practical interest in this time of multicultural communities, global organizations, and culturally framed political conflict." -Michael W. Morris, Columbia University "Intelligence is frequently understood in terms of the psychological tests so salient in the public mind. Earley and Ang broaden the scope of intelligence to include culture, and then applied cultural intelligence to numerous practical situations. This book is an indispensable companion for those who research the culture and psychology link, work across cultures, or train those who work across cultures." -Harry C. Triandis, University of Illinois,

Read more less

Book SynopsisThis work develops the idea of cultural intelligence and examines its three essential facets: cognition - the ability to develop patterns from cultural cues; motivation - the desire and ability to engage others; and behaviour - the capability to act in accordance with cognition and motivation.Trade Review"This is a very important book about a significant new concept, 'cultural intelligence' (CQ) that is sure to attract the attention of both scholars and those who are involved in the practical matters of global commerce and international affairs. The authors have amassed a considerable array of academic theories and research evidence to support their arguments for why it is essential to understand CQ and how it can be developed and used in our increasingly multi-cultural world. All of us who consider ourselves 'internationalists' need to read this book." -Lyman W. Porter,University of California, Irvine "Cultural Intelligence provides an innovative, instructive, and engaging discussion of a question that most cultural frameworks have left in the shadows-the question of how people come to understand cultures other than their own. Few questions are of more intellectual or practical interest in this time of multicultural communities, global organizations, and culturally framed political conflict." -Michael W. Morris, Columbia University "Intelligence is frequently understood in terms of the psychological tests so salient in the public mind. Earley and Ang broaden the scope of intelligence to include culture, and then applied cultural intelligence to numerous practical situations. This book is an indispensable companion for those who research the culture and psychology link, work across cultures, or train those who work across cultures." -Harry C. Triandis, University of Illinois,

Read more less

Book SynopsisThis book helps a manager understand and assess personal cultural intelligence and how to leverage this capability in diverse work environments.Trade Review"This book is an immensely useful guide to the use of cultural intelligence at work. Cultural intelligence is the individual's capacity for successful work and social adaptation to new cultural settings, and indeed to any unfamiliar social environment. Part I details the various components of cultural intelligence. Part II provides realistic, practical, culture-sensitive stories from intercultural work settings. It describes how leading multicultural organizations deal with cultural diversity, how to create high performing international teams, how to improve job assignments to other cultures, how to deal with a diverse work force, and how to lead people in international organizations."—Harry C. Triandis, University of Illinois, at Urbana-Champaign"One of tomorrow's certainties is that more and more people will need to understand the effects of culture on behavior and the impact of cultural differences. In CQ, the authors give us important frameworks and insights for developing an understanding of cultures other than our own. Throughout the book, interesting, intriguing, and stimulating examples are presented that focus on cultural differences in workplace interactions and the necessity for dealing with them effectively from the points of view of all stakeholders involved."—Richard Brislin, University of HawaiiTable of ContentsContents Preface Section I ' Understanding Cultural Intelligence Chapter 1: Introduction - Positioning Cultural Intelligence in the Global Economy Chapter 2: What is Cultural Intelligence & Why Does It Matter? Chapter 3: Preparing Your Mind: The Cultural Strategic Thinking Basis of CQ Chapter 4: Directing Your Energy: The Motivational Basis of CQ Chapter 5: Presenting Yourself: The Behavioral Basis of CQ Section II ' Applying CQ to Your Workplace Chapter 6: Working Effectively in the Culturally Diverse Workplace Chapter 7: Succeeding in Global Work Assignments Chapter 8: Building High Performing Global Teams Chapter 9: Leading Globally Chapter 10: Summary and Concluding Thoughts Further Readings Appendix: A Self-Assessment of Your CQ Index About the Authors

Read more less

Book SynopsisIn the global marketplace, negotiation frequently takes place across cultural boundaries, yet negotiation theory has traditionally been grounded in Western culture. This book, which provides an in-depth review of the field of negotiation theory, expands current thinking to include cross-cultural perspectives.Trade Review"The Handbook of Negotiation and Culture, edited by two of the foremost authorities on the topic, represents an important contribution to the literature. All negotiation researchers should explore the contents of this volume. Cultural researchers will want to study the details carefully." —Max H. Bazerman, Harvard Business School"This book makes an important contribution to researchers of negotiation and culture. It provides an excellent overview of research findings, encourages new avenues for research, and is just plain exciting and thought-provoking."—Lisa A. Barron, University of California, Irvine"The Handbook of Negotiation and Culture: Theoretical Advances and Cross-cultural Perspectives is an excellent compilation of theory, reviews and commentary on culture and negotiation. This book will be a 'must' for negotiation researchers and sophisticated practitioners."—Roy Lewicki, Fisher College of Business, The Ohio State University"Two of the best informed academics at the interface of culture and negotiation select the savviest thinkers in the social psychology of negotiation. Each of these scholars is focused upon a key area in the negotiation process and asked to analyze the primary issues in their domain of expertise. Voila! The state-of-the-art is now in print. Negotiate it into your hands."—Michael H. Bond, Department of Psychology, The Chinese University of Hong Kong"The authors have succeeded in highlighting the myriad ways in which culture can affect how negotiators formulate their preferences, communicate about those preferences, and react to the deals they construct. As such, it is indeed a 'must read' for anyone who studies negotiation."—Administrative Science QuarterlyTable of ContentsTable of Contents for The Handbook of Negotiation and Culture List of Tables and FiguresA ix ForewordA A A A A A A A A A A A A A xi PrefaceA A A A A A A A A A A A A A A A A A xv part one.A A A A A A A A A A basic psychological processes IntroductionA A A A A A A A A 3 1. The Evolution of Cognition and Biases in Negotiation Research: An Examination of Cognition, Social Perception, Motivation, and EmotionA A A A A A A A A A A A A A A 7 Leigh Thompson, Margaret Neale, and Marwan Sinaceur 2. Cultural Differences and Cognitive Dynamics: Expanding the Cognitive Perspective on NegotiationA A A A A A A A A A A A 45 Michael W. Morris and Michele J. Gelfand 3. I Laughed, I Cried, I Settled: The Role of Emotion in NegotiationA A A A A A A A A A 71 Bruce Barry, Ingrid Smithey Fulmer, and Gerben A. Van Kleef 4. Culture and Emotions in Intercultural Negotiations: An OverviewA A A A A A A 95 Rajesh Kumar 5. Motivation in Negotiation: A Social Psychological AnalysisA A A A A A A A A A A A A A A A A 114 Carsten K. W. De Dreu part two.A A A A A A A A social processes IntroductionA A A A A A A A A 139 6. Communication Processes in Negotiation: Frequencies, Sequences, and PhasesA A A A A 143 Laurie R. Weingart and Mara Olekalns 7. Culture and Negotiation ProcessesA A A A A A A A A A A A A 158 Wendi Lyn Adair and Jeanne M. Brett 8. Resolving Disputes Between Faceless Disputants: New Challenges for Conflict Management TheoryA A A A A A A A A 177 Debra L. Shapiro and Carol T. Kulik 9. Culture and Conflict: Enlarging Our Dispute Resolution FrameworkA A A A A A A A A A A A 193 Catherine H. Tinsley part three.A A A A A negotiation in context IntroductionA A A A A A A A A 213 10. The "Dark Side" of Social Context: The Role of Intergroup Paranoia in Intergroup NegotiationsA A 219 Roderick M. Kramer 11. Cultural Structuring of the Social Context of NegotiationA A A A A A 238 Michele J. Gelfand and Deborah A. Cai 12. Contractual and Emergent Third-Party InterventionA A A A A A A A A A A A A A A 258 Donald E. Conlon and Christopher J. Meyer 13. Adaptive Third Parties in the Cultural MilieuA A A A A A A A A A 280 Peter J. Carnevale, Yeow Siah Cha, Ching Wan, and Sam Fraidin 14. Justice and NegotiationA A A A A A A A A A A A A A A 295 Tom Tyler and Steven L. Blader 15. Justice Across Cultures: A Three-Stage Model for Intercultural NegotiationA A A 313 Kwok Leung and Kwok-Kit Tong 16. What Do Communication Media Mean for Negotiators? A Question of Social AwarenessA A A A A 334 Kathleen L. McGinn and Rachel Croson 17. At the Crossroads of Culture and Technology: Social Influence and Information-Sharing Processes During NegotiationA A A A A A 350 Zoe I. Barsness and Anita D. Bhappu 18. Conflicting Interests in Social Life: Understanding Social Dilemma DynamicsA A 374 J. Mark Weber and David M. Messick 19. Cross-Cultural Perspectives on Cooperation in Social DilemmasA A A A A A A A A A A A A A 395 Jeanne Brett and Shirli Kopelman part four.A A A A A A A epilogue 20. Integrating Negotiation and Culture ResearchA A A A A A A A 415 Michele J. Gelfand and Jeanne M. Brett ContributorsA A A A A A A A 429 Author IndexA A A A A A A 435 Subject IndexA A A A A A A 451

Read more less

Book SynopsisCorporate Culture explains how culture is a key driver or determinant of the "bottom line" and why it is the ultimate source of sustainable competitive advantage in organizations.Trade Review"The success of any company is directly predicated on its employees; their dedication, passion, and commitment. Through Drs. Flamholtz's and Randle's work with my organization, we learned how corporate culture can contribute to enhancing our employees' productivity and accelerating our company's growth."—Fuad El-Hibri, Chairman and CEO, Emergent BioSolutions Inc."I have applied the authors' corporate culture model to help numerous industry leaders in China. It's simple, applicable, and has transformed the way that CEOs view the science of corporate culture. Most importantly, it's the only corporate cultural model that I have found to boost profits!"—Wendy Wu, CEO, New Leaders Group"Eric Flamholtz and Yvonne Randle provide a new understanding of the need to not just assess corporate culture, but to actively manage culture toward the end of improved performance. In doing so, they create an innovative, uniquely comprehensive framework to guide business leaders."—Jeff Cornwall, President, USASBE, and Director, Center for Entrepreneurship and the Jack C. Massey Chair of Entrepreneurship, Belmont University"I would highly recommend Corporate Culture: The Ultimate Strategic Assetas a valuable tool for all managers and teams. This book will help one overcome challenges and grow as a leader. The real-world examples provide insight on how to manage corporate culture and create a sustainable competitive advantage that drives results."—Eric Schiffer, CEO of 99 Only Stores (a NYSE company)"This book is a scholarly and original milestone in the literature on cultural management in corporations - a 'hot topic' at a time when firms seek new ways to survive and grow. Authors Flamholtz and Randle mine a rich vein of numerous corporate case studies of both success and failure and provide a step-by-step approach to implementing their practical advice and assistance to corporate professionals. It will also rank high in academic appreciation and student course-work."—Paul Stonham, Professor, ESCP Europe

Read more less

Book SynopsisThis book helps a manager understand and assess personal cultural intelligence and how to leverage this capability in diverse work environments.Trade Review"This book is an immensely useful guide to the use of cultural intelligence at work. Cultural intelligence is the individual's capacity for successful work and social adaptation to new cultural settings, and indeed to any unfamiliar social environment. Part I details the various components of cultural intelligence. Part II provides realistic, practical, culture-sensitive stories from intercultural work settings. It describes how leading multicultural organizations deal with cultural diversity, how to create high performing international teams, how to improve job assignments to other cultures, how to deal with a diverse work force, and how to lead people in international organizations."—Harry C. Triandis, University of Illinois, at Urbana-Champaign"One of tomorrow's certainties is that more and more people will need to understand the effects of culture on behavior and the impact of cultural differences. In CQ, the authors give us important frameworks and insights for developing an understanding of cultures other than our own. Throughout the book, interesting, intriguing, and stimulating examples are presented that focus on cultural differences in workplace interactions and the necessity for dealing with them effectively from the points of view of all stakeholders involved."—Richard Brislin, University of HawaiiTable of ContentsContents Preface Section I ' Understanding Cultural Intelligence Chapter 1: Introduction - Positioning Cultural Intelligence in the Global Economy Chapter 2: What is Cultural Intelligence & Why Does It Matter? Chapter 3: Preparing Your Mind: The Cultural Strategic Thinking Basis of CQ Chapter 4: Directing Your Energy: The Motivational Basis of CQ Chapter 5: Presenting Yourself: The Behavioral Basis of CQ Section II ' Applying CQ to Your Workplace Chapter 6: Working Effectively in the Culturally Diverse Workplace Chapter 7: Succeeding in Global Work Assignments Chapter 8: Building High Performing Global Teams Chapter 9: Leading Globally Chapter 10: Summary and Concluding Thoughts Further Readings Appendix: A Self-Assessment of Your CQ Index About the Authors

Read more less

Book SynopsisThis innovative Handbook explores the complexity of cultural, conceptual and definitional issues surrounding research into organisational culture, outlining the varied frameworks and theories that underpin the field.Trade Review‘The Handbook of Research Methods for Organisational Culture provides an excellent balance of breadth and depth with luminary insights from some of the most respected pioneers in organisational culture research.’ -- Chad Hartnell, Georgia State University, USTable of ContentsContents: 1 Introduction to the Handbook of Research Methods for Organisational Culture 1 Cameron Newton PART I CONCEPTUAL ISSUES RELATING TO ORGANISATIONAL CULTURE 2 Organisational culture: definitions, distinctions and functions 5 Penny Williams 3 Leadership and organizational culture 23 Athena Xenikou 4 Fit and congruence with organisational culture: definitions and measurement issues 39 Kamarul Zaman Bin Ahmad 5 Multilevel issues in organizations and culture: a review of theoretical and methodological innovations for the study of national and organizational culture 52 Ronald Fischer, Johannes Karl, Gerard Janse van Rensburg and Maria Cristina Ferreira PART II QUANTITATIVE AND QUALITATIVE APPROACHES 6 Values-based methods for measuring organizational culture: logic, evidence and critique 69 Stefano Calciolari and Anna Prenestini 7 Measuring organizational culture: converging on definitions and approaches to advance the paradigm 92 Jennifer A. Chatman and Andrew Choi 8 Methodological alignment in qualitative research of organisational culture 108 Alireza Javanmardi Kashan and Anna Wiewiora 9 Mixed methods research approaches to measuring organisational culture 126 Roslyn Cameron and Leesa Taylor PART III SPECIAL TOPICS OF ORGANISATIONAL CULTURE MEASUREMENT 10 Culture change: measurement approaches and challenges 139 Julian Randall 11 High-performance cultures: a framework for navigating definition and measurement challenges 155 Adelle J. Bish 12 Measuring culture of innovation: from assessment to action 174 Jay Rao and Shelby Danks 13 Corporate entrepreneurship culture 191 Jenna Campton 14 Measuring and developing an ethical organizational climate 205 Niel J. Christensen, Nathanael J.N. Lee and John B. Bingham 15 Measuring nonprofit organisational culture: key issues and insights 230 Ruth Knight 16 Leadership capabilities: the influence of organizational purpose and culture in the nonprofit sector 244 Adelle J. Bish, Karen Becker and Bernd Irmer 17 Deciphering “bad” organizational cultures 260 Sonja A. Sackmann 18 Measuring organizational culture in Christian churches 275 Angela J. Ward 19 Rolling up our sleeves and pulling up our socks: a critical review of safety culture definitions and measures, and innovative ways to move the field forward 291 Tristan W. Casey, Xiaowen Hu, Chantelle Reid, Phuong Anh Tran and Frank W. Guldenmund Index 312

Read more less

Book SynopsisTrade Review‘This wonderful Research Handbook introduces scholarly debates on work-life balance, provides new theoretical approaches and insights, proposes innovative qualitative and quantitative research methods, and uses longitudinal and cross-national research examples in the analysis of how people define and reconcile family and work relationships.’ -- Hans-Peter Blossfeld, Emeritus of Excellence, TRAc, Otto-Friedrich-Universität Bamberg, Germany‘This excellent collection enriches substantially the work-life balance literature both at the theoretical and empirical level. Focusing on the changing and diversified contexts in which work-life tensions are experienced and balances negotiated across gender and employment relations, the authors shed new light on the different micro and macro dimensions involved, as well as on the importance of a life course perspective. Using a variety of research methods, they look at different kinds of workers and working conditions, highlighting also the ongoing redefinition of the boundaries between (paid) work and other life spheres.’ -- Chiara Saraceno, Collegio Carlo Alberto, Turin, ItalyTable of ContentsContents: 1 Introduction to the Research Handbook on Work–Life Balance 1 Sonia Bertolini and Barbara Poggio PART I THEORETICAL AND METHODOLOGICAL FRAMEWORK 2 Work–life balance and beyond: premises and challenges 8 Anna Carreri, Annalisa Dordoni, and Barbara Poggio 3 Doing research on work–life balance 27 Sonia Bertolini and Rosy Musumeci PART II MULTILEVEL PERSPECTIVES ALONG GENDER AND TEMPORAL AXES 4 Research on work–life balance: a gender structure analysis 50 Emily Hallgren and Barbara J. Risman 5 Work–life balance through the life course 72 Jeanne Ganault and Ariane Pailhé 6 Work-(later) life balance: shifting the temporal frame 90 Anne E. Barrett, Rachel Douglas and Jessica Noblitt PART III COMPARATIVE RESEARCH (APPROACHES AND STUDIES) 7 The household division of labour in Europe: a multilevel perspective 102 Dirk Hofäcker and Simone Braun 8 Subjective work–family conflicts: the challenge of studying self-employed workers 118 Rossella Bozzon and Annalisa Murgia PART IV LONGITUDINAL, DISCURSIVE AND NARRATIVE ANALYSIS 9 Qualitative longitudinal research for studying work–family balance (before and after childbirth) 142 Manuela Naldini 10 Fathers in focus: two discursive analyses on addressing men, work and care 160 Suvi Heikkinen, Marjut Jyrkinen and Emilia Kangas 11 Work–life balance for fathers during paternal leave in Norway: a narrative approach 176 Kristine Warhuus Smeby and Ulla Forseth PART V MIXED AND MULTIMETHOD RESEARCH 12 Beyond the lines: gender, work, and care in the new economy – a view from the U.S. 194 Kathleen Gerson and Mauro Migliavacca 13 The effect of childcare facilities on labour market participation among young adults in Estonia: a mixed-methods study 217 Kadri Täht, Marge Unt and Epp Reiska 14 Flexible work arrangements and diversity through a comparative and multilevel lens 237 Eleni Stavrou and Myrto Anastassiadou PART VI DIGITAL AND VISUAL METHODS 15 The gendered labour of work–life balance: using a new method to understand an enduring dilemma 258 Julia Cook and Dan Woodman 16 ‘My work is full of gossipers so I tried to keep my pregnancy secret’: ‘distant’ netnography as a qualitative method for exploring work–life balance among pregnant and breastfeeding employees 274 Caroline Gatrell 17 The performance of oneself through visuals in interviews: queering the work–life binary 293 Marjan De Coster and Patrizia Zanoni Index

Read more less

Book SynopsisYou don't have to be ruthless to get aheadkindness will get you there faster From the CEO of the Pavilion community, Sam Jacobs, Kind Folks Finish First weaves practical business lessons with fresh perspectives on how you can achieve success. The ideas in this book are backed by the author's personal experience building a nearly $200-million business rooted in kindness, reciprocity, and deeply held values. More than that, they're proven principles that have helped thousands reach their goals in every arena. In business, we've been told to never leave money on the table. Don't split the difference. You need to be ruthless in order to make it to the top. Kind Folks Finish First shows you that isn't the only path. Being a good person and earning money aren't mutually exclusive. Helping others isn't a sacrifice; it's a long-term strategy that can spur your success if only you're willing to take the exit ramp, reset your destination, and fuel your future with generosity. Walk through a proven process to discover what you really stand forLearn how to assume control of your life and how to leverage reciprocity to drive professional success. Align your personal life with your professional lifeUnlock your highest potential to create true happiness Anyone looking for a kinder, gentler, more values-driven and authentic way to succeed will love this book. The secret is finally getting outkind people really do get ahead faster.Table of ContentsAcknowledgments ix Introduction: The Story of Pavilion 1 Chapter 1 Fired at the Rest Stop 9 Chapter 2 The Exit Ramp 37 Chapter 3 Reset Your Destination 63 Chapter 4 Powered by Generosity 81 Chapter 5 The Next Right Step 99 Chapter 6 Listen Closely, Act Quickly 121 Chapter 7 Every Crisis Is an Opportunity 153 Chapter 8 The Last Piece of the Puzzle: Leading with Love 183 Chapter 9 Arriving at Happiness 203 About the Author 215 Index 217

Read more less

Book Synopsis* New York Times and Wall Street Journal bestseller multiple years running* Translated into 20 languages, with more than half a million copies sold worldwide* A Hudson and Indigo Best Book of the Year* Recommended by Shona Brown, Rachel Hollis, Jeff Kinney, Daniel Pink, Sheryl Sandberg, and Gretchen RubinRadical Candor has been embraced around the world by leaders of every stripe at companies of all sizes. Now a cultural touchstone, the concept has come to be applied to a wide range of human relationships.The idea is simple: You don''t have to choose between being a pushover and a jerk. Using Radical Candoravoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathyyou can be kind and clear at the same time.Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class. Since the original pub

Read more less

Book Synopsis“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule  As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stif

Read more less

Book SynopsisLearn to implement the intentional practices and make the hard decisions that true equity demands In The Equity Mindset, celebrated researcher, attorney, and activist Ifeomasinachi Ike delivers a moving and impactful exploration of why equity is so important, the shortcomings of institutional diversity and inclusion (D&I) initiatives, and how we creatively and boldly design cultures centering the expertise of those who know first-hand how inequity has shaped work culture. The book examines the dynamics of normalized institutional oppression, offers real-world case studies, and provides readers with new practices, key performance indicators (KPIs), and milestones for measuring the success of modern DEI efforts. At its core, The Equity Mindset is about adopting a problem-solving mentality to address social inequities to ensure we all thrive. This nuanced treatment of principles, practices, and production also includes: Practitioner interviews with guidance on how each person, regardless of industry, can advance equity personally and professionally Strategies for addressing organizational bias, inequity, and lack of representationTools for leaders and decisionmakers seeking concrete steps to create safer cultures for communities historically marginalized A can't-miss resource for managers, executives, board members, and other business leaders, The Equity Mindset is for those with and without traditional authority who seek to advance the movement for equitable treatment in every environment.Table of ContentsMy Mommy’s Foreword ix Introduction: A Book of Problems, Possibilities, and Practices xv Chapter 1 Forty Thoughts on Designing with an Equity Mindset 1 Chapter 2 The Work Culture We Inherited (and How It Erases Us All) 9 Chapter 3 Thoughts on Being an Equity Designer 23 Chapter 4 An Equity Lens: Seeing the Right Problem 33 Chapter 5 Testing Assumptions About What Our Cultures Must Be 49 Chapter 6 Are Your People S.A.F.E.? 67 Chapter 7 Remote Work Is a Reasonable Accommodation and We Owe the Disability Justice Community an Apology) 85 Chapter 8 Confront Your Issues with Black Women 95 Chapter 9 The Case for Radical Sabbaticals 107 Chapter 10 Safety, Access, and a Good Sandwich 117 Chapter 11 What Is Your Equity (Mindset) Journey? 135 Chapter 12 Centering Proximate Leadership in Our Research Practices 163 Chapter 13 Pipelines Are Deep Work: What You Should Know and Be Prepared For 179 Chapter 14 Reimagining “Chief”: Ways Leaders Are Designing with an Equity Mindset 187 Epilogue 205 Notes 211 Acknowledgments 215 About the Author 219 Index 221

Read more less

Book SynopsisChris Dyer is the Founder and CEO of PeopleG2, a background check and intelligence firm. Based in California, he is the host of TalentTalk on OC Talk Radio and iHeartRadio, an in-demand speaker on company culture, remote workforces, and employee engagement, and a frequent contributor to Forbes, Inc, HR.com and the Society for Human Resource Management (SHRM).Kim Shepherd was the CEO and Co-owner of Decision Toolbox, a recruitment solutions provider, which became an entirely virtual company in 2002. Based in California she is a recognised thought leader by organizations including the Human Capital Institute and a frequent keynote speaker.Trade Review"Chris and Kim have delivered the essential must read for anyone leading a remote a team. From their engaging stories to the practical advice their honest and uplifting style is contagious!" * Allison Maslan, Founder and CEO, Pinnacle Global Network *"We need this [book], especially after a year when so many companies were forced into remote work woefully unprepared. Anyone with remote employees should read this book. If you do, you will set yourself apart from the competition and help ensure a culture that you - and your people - can be proud of." * Tracie Sponenberg, Chief People Officer-The Granite Group *"Chris and Kim's book is a must read for all business leaders to not just survive but to thrive in the new world of work. They provide a sound case for why and how to make remote work as a strategic business advantage. They provide real world examples of effective leadership using their "Swiss Cheese" approach to filling the holes and not the cheese." * Pattie S. Grimm Former Microsoft Business Leader *"Chris and Kim are succinct at delivering the right information at the right time to implement on immediately to get the results we are hunting in our organizations." * Troy Hoffman, Founder of Simpluris & BalanceGenics *"I have been privileged to be able to use Chris & Kim's work for several years now in various organizations with very positive feedback. I am very happy to see that they are making this work accessible to everyone through this book, with an optimal mix of practical tips, practical case analyses and scientific background." * David Kirsch, Expert for Learning Organizations at Simplitude *"This is a must read for any leader looking for practical work-from-home tips and tools to help build a stronger culture. Kim and Chris's real-life examples and current data highlight how WFH is here to stay, and how you can help your company produce greater results with a stronger culture in this new remote work world." * Jen Spencer, Founder + CEO, The Creative Executive *"If you're considering taking your workforce remote - or have already done so but still have questions, this book serves as a guide to do remote work right!" * Annette Franz, CCXP, Founder + CEO, CX Journey Inc. *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for success in today's world." * Heather J Myers, PhD, Chief Psychology Officer at Traitify *"Chris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *"As a professional leading a remote team, I'm thrilled by the message of this book. The benefits of working remotely, including flexibility, employee time savings and global presence are vital for sChris and Kim have provided a recipe book for navigating the world of Work from Home. They have offered personal experiences that not only speak to how to WFH successfully, but they offer many ideas and strategies that can help your business to be more agile and competitive in today's economy. Regardless of how you plan to meet the future, this is a must read book as we prepare for Post-COVID ways of working." * Milton N. Green, Jr., SPHR, Former Director of People & Culture at Renovate America *Table of Contents Chapter - 00: Introduction; Chapter - 01: Go home and work; Chapter - 02: Coming to terms; Chapter - 03: Spoiler alert – CEOs beware; Chapter - 04: Scrumming Swiss cheese; Chapter - 05: Who is in your orchestra pit?; Chapter - 06: Why not remote?; Chapter - 07: A collision of intelligence and creativity; Chapter - 08: Top-down leadership - why remote is best for leaders; Chapter - 09: Company health - why remote is best for the company; Chapter - 10: People health - why remote is best for your people; Chapter - 11: Who can work from home; Chapter - 12: Who can lead from home; Chapter - 13: Who are you as a company?; Chapter - 14: Getting started; Chapter - 15: Meetings and measurement; Chapter - 16: People, processes, tools, technology... and momentum; Chapter - 17: Profit and people; Chapter - 18: Questions you should be asking yourself; Chapter - 19: Story time; Chapter - 20: Paying it forward;

Read more less

Book SynopsisAnna Tavis is Clinical Professor and Academic Director of the Human Capital Management Department at NYU School of Professional Studies, Senior Fellow with the Conference Board and the Academic in Residence with Executive Networks. She is based in Brooklyn, New York.Stela Lupushor is the founder of Reframe.Work Inc. She is also Program Director for the Strategic Workforce Planning and Talent Management Councils, as well as the Human Capital Analytics Institute Senior Fellow shaping the research agenda of the Conference Board. She is based in Summit, New Jersey.Trade Review"Despite everything we know about humans at work, the undeniable fact is that work is simply not working for many people. This timely book, by two of the leading experts in the field, shows us why there has never been a better time to apply the key lessons from the science of human resources management and organizational psychology, as well as the field of people analytics, to help every human thrive at work. A book that every organization needs to study in detail." * Dr. Tomas Chamorro-Premuzic, Chief Innovation Officer at ManpowerGroup and Professor of Business Psychology, Columbia University and UCL *"At this time of intense change, the voices of deep thinkers like Anna Tavis and Stela Lupushor are crucial. Humans at Work adds significant insight about empathy and technology into the evolving debate about the future of work." * Dr. Lynda Gratton, Professor at London Business School and author of Redesigning Work *"If the 'great reassessment' taught us anything, it is the willingness to listen and to meet people where they are. At Mastercard this is central to our DQ (or Decency Quotient). Anna Tavis and Stela Lupushor show how empathy can be a force multiplier in our organizations that when done in an authentic way can build a winning culture that our people and stakeholders will trust and value." * Michael Fraccaro, Chief People Officer, Mastercard *"Humans at Work is the book, roadmap and manifesto we have been waiting for. After years of handwringing on the 'future of work' and the 'middle skills gap,' Humans at Work takes us back to the necessary fundamentals and shows us that the largest and truest successes-for businesses, workers and in our personal lives-happen when we take a radically honest approach to what we do and why we do it. Thank you for this wonderful work that finally makes sense and brings order to the crashing levels of noise and dissonance on the 'work, workforce, workplace and worth' conversation." * Angie Kamath, Dean, NYU School of Professional Studies *"Humans at Work is a must-read for anyone who is struggling with the effects of the Covid-19 pandemic and the myriad of other forces changing in fundamental ways how people work and how organizations organize and manage to deliver value-added products and services. Anna Tavis and Stela Lupushor have synthesized this complex and ever-changing environment into a cogent guidebook and playbook from which each reader will gain significant insights and benefits." * Mike Dulworth, CEO, Executive Networks *"Humans at Work meets today's moment. Too often, organizations adopt mechanistic approaches to living, dynamic, human organizations. Anna Tavis and Stela Lupushor inject the human element into an intuitive yet clear and systematic framework for any organization seeking alignment with the people that are its business." * Dr. Michael N Bazigos, Global Managing Director (Partner) for People and Organizational Analytics, Accenture *"Many leaders recognize we are lacking the skills needed for the future of our workforce. Anna Tavis and Stela Lupushor have outlined a practical user guide and model through which to consider the relevant aspects of the new world of work, and how to optimize the relationships and outcomes for both companies and the workforce. I look forward to further exploring and engaging in this journey." * Zane Zumbahlen, Chief Human Resources and Talent Officer, Cancer Treatment Centers of America *"In this thought-provoking book, Anna Tavis and Stela Lupushor challenge our thinking about how to design work and the workplace to create value for humanity at large. Well researched and evidence-based yet filled with practical frameworks and advice-a must-read for future-minded business and HR leaders. The authors compel us to choose empathy, trust and impact on others to design workplaces that benefit all stakeholders." * Michaela Schoberova, Worldwide Director of People, Organization and Leadership Development, Colgate-Palmolive *"Anna Tavis and Stela Lupushor continue to be at the forefront of the future of work. The social contract and world of work is shifting at earthquake levels of magnitude and intensity. Their research and new ways of thinking help us accelerate our understanding of these shifts and solutions that can help our organizations survive this phenomenon and become more fit for human beings and performance." * Wendy Branche, Vice President and Global Head of Talent Management, Visa *"Humans at Work explains how to both consider and, crucially, apply technology and analytics in the workplace with the human purpose in mind. In the book, Anna Tavis and Stela Lupushor provide a timely reminder that our tools, frameworks and technologies should have the ultimate purpose of restoring the workplace to its human-centric design. The four parts of Humans at Work explore the origins and the evolution of the 4Ws of 'work'-work, workforce, workplace and worth. The book's extensive appendix helps translate these concepts into practical tools that can be applied in the day-to-day work of human resources teams. Humans at Work is an indispensable guide for any HR leader or professional looking to ensure that their work has a positive impact on their firm and, more importantly, the people who work for it." * David Green, co-author of 'Excellence in People Analytics', Managing Partner of Insight222 and host of the 'Digital HR Leaders' podcast *"Workplaces are now subject to a new 'social contract,' where the needs of 'humans' are transcending the safety of pay and benefits to experiences of purpose for themselves and their communities. A must-read for anyone involved with defining 'work,' this book showcases the expertise of two convincing analysts." * Rajamma Krishnamurthy, Senior Director HR Technology, Microsoft *Table of Contents Chapter - 00: Foreword by Peter Cappelli Chapter - 00: Introduction; Section - PART ONE: Work; Chapter - 01: What Is Work?; Chapter - 02: Jobs vs Work; Chapter - 03: How Work Is Measured - Productivity vs Impact; Section - PART TWO: Workforce; Chapter - 04: Human-Centered Work Design - Humans vs Workforce; Chapter - 05: Designing for Inclusion - Empathy as a Superpower; Chapter - 06: From Customers to Employees - Employees Are the New Customers; Section - PART THREE: Workplace; Chapter - 07: Where Work Happens; Chapter - 08: Work at Scale - Organizations as Platforms; Section - PART FOUR: Worth; Chapter - 09: Why Work? The Rise of Employee Experience; Chapter - 10: Work Reputation as Experience; Chapter - 11: Conclusion;

Read more less

Book Synopsis

Read more less

Book SynopsisFrom career transition expert and bestselling author Ines Temple comes a concise, practical guide for job-seekers, career-changers, and career-builders on how to manage your career like a business with YOU as its most valuable asset.Organized into 5 digestible chapters, You, Incorporated is a practical guide to career success that zeroes in on 3 essential concepts that job-seekers, career builders and career changers need to know: No Job is Forever, Employability Equals Options, and Your Career is Your Business. In a refreshingly clear, no-nonsense style, Ines shares the lessons she has learned advising and coaching thousands of people to help them find their own job utopias. In You, Incorporated, readers will find a down-to-earth, accessible approach to becoming more valuable to current employers while developing long-term personal competitiveness to attract future employers and seize new opportunities!Trade ReviewIn this smart, insightful book, Ines Temple argues that many us remain complacent (and unhappy) in our jobs as the world changes around us. The solution, she says, is to take charge of your career - and building on her 25 year experience in outplacement, she shows you how. Eminently practical and inspiring, You Incorporated is an essential read for all of us. -- Herminia Ibarra, Charles Handy Professor of Organizational Behavior at London Business School, Thinkers50 Management Thinker, author, Act Like a Leader, Think Like a LeaderIn You, Incorporated, career expert Ines Temple, presents a simple, yet extremely powerful framework for futureproofing your job by improving your employability and building your personal brand. Follow the advice in Ines's book and watch your career take off! -- Peter Economy, bestselling author and The Leadership Guy on INC.COMInes Temple has an extensive track record of dealing with people in a unique and special way, encouraging them to understand their own abilities and strengths, and positioning them for success in their careers throughout their lives. Her vast international experience is admirable. I learnt a lot from her and I enjoyed her magnificent book. -- Fernando A. D’Alessio, Former Minister of Health in Peru, Founder, CENTRUM Graduate Business School in Lima, Graduate, Advanced Management Program, Harvard Business SchoolThe first thing I did after reading the book was to encourage my four young professional sons to read it and apply its teachings. They are still thanking me for that suggestion. -- Alfonso Grados, former Peruvian Labour SecretaryTemple has developed an insightful, relevant and timely formula for today's careerists. Her experience as a globally-respected career management expert has provided us with an invaluable window into the changing world of work, and creative survival strategies. -- Steve Harrison, Chairman, Lee Hecht HarrisonYou, Incorporated debunks the job-for-life stability myth, identifies the new employment trends and, in very easy terms, provides the tools to adapt and succeed in this new context. -- Roberto Danino, former Prime Minister of PeruInes teaches us how to adapt to an extremely competitive society where we are increasingly valued more by what makes us different than by what we have in common. -- Hernando de Soto, Former CEO of UEC, Swiss Bank Corp, Author, 'The Mystery of Capital'Ines has masterfully summed up all of the concepts that people who truly wish to increase their employability and on-the-job productivity will ever need. -- Óscar Espinosa, CEO of Corporación Ferreyros

Read more less

Book SynopsisA step-by-step guide to reestablishing work-life balanceAmericans love a hard worker. The employee who toils eighteen-hour days and eats meals on the run between appointments is usually viewed with a combination of respect and awe. But for many, this lifestyle leads to family problems, a decline in work productivity, and, ultimately, physical and mental burnout. Intended for anyone touched by what Robinson calls the best-dressed problem of the twenty-first century, Chained to the Desk in a Hybrid World provides an inside look at the impact of work stress on those who live and work with workaholicspartners, spouses, children, and colleaguesas well as the appropriate techniques for clinicians who treat them. This groundbreaking book builds on the research included in three previous editions of Chained to the Desk from the best-selling author and widely respected family therapist Bryan E. Robinson. In the wake of the COVID-19 pandemic and the rise of working from home, Robinson finds thTrade ReviewBryan Robinson is the seminal voice in work addiction recovery. I have greatly benefited from his guidance, experience, knowledge and wisdom on the topic of healing from what I consider to be the quietest and most insidious (and often praised) addiction in today’s times. -- Alanis Morissette, singer/songwriterA profound book that is about more than addictive behavior. It is about the tragic dimension of the human situation. -- Harville Hendrix, and Helen LaKelly Hunt, co-authors of Getting the Love You Want: A Guide for CouplesThis 4th edition of Bryan Robinson’s groundbreaking book on workaholism arrives at an interesting time in our history. I know of no other book that better identifies this other pandemic of work addiction that takes such a toll on individuals and their families, on the companies that foster it, and yet is so revered in our culture. . . . Offers a host of scientific studies, celebrity stories (including his own moving self-disclosures), as well as compassion-based practices to convince your inner workaholic to let you have your life back. This is an important read for this crucial time in our history. -- Richard Schwartz, author of No Bad PartsSome books are perfect for keeping on the bedside table, and Bryan Robinson’s Chained to the Desk is one of them. Full of inspiration and practical wisdom, this is a blueprint for how to untangle from work addiction, work stress, and the fight-or-flight response and live authentically from the inside out with less stress and burnout and more joy. -- Arianna Huffington, Founder and CEO of Thrive GlobalThe glorification of `busy’ is rampant in our success driven culture. Chained to the Desk is a masterful exploration of the mind of the workaholic and offers creative and powerful practices to build resilience, increase mindfulness, and restore balance in the midst of a speedy and stressful culture. -- Tara Brach, Ph.D., author of Trusting the Gold and Radical AcceptanceThis book is a lifesaver for anyone who is burnt out and exhausted from working too much. It comprehensively explains the problems, provides science-based solutions, and tells personal stories that make a great read. -- Kristin Neff, author of Self-CompassionMasterfully blends compelling stories with cutting-edge science to provide readers with a new way to think about burnout and science-based tools they can use to manage it. If you’ve ever found yourself struggling to break free from the incessant demands of work, this beautifully written book is for you. -- Ethan Kross, author of ChatterA truly insightful book that will help you find immersive presence and fulfillment in your life. Dr. Robinson’s book offers a combination of heart-warming stories, cutting edge science, and transforming skills—all packaged in a true page turner. If you have heard the words ‘work’ and ‘stress,’ this book is written just for you. -- Amit Sood, M.D., Executive Director, Global Center for Resiliency & WellbeingBryan Robinson has written the universal guide on work addiction and work-life balance. This premier authority has compiled a comprehensive encyclopedia of life-saving strategic techniques in a classic masterpiece. -- Joy Erlichman Miller, CEO, Resiliency ForumsThis work is recommended as a helpful update for libraries where earlier editions circulate, or where self-help and psychology books are popular. * Library Journal *The world of work is in flux, as Robinson is keenly aware. In this updated edition of Chained to the Desk, he provides insights into the world of hybrid work and the increasing pervasiveness of workaholic employees and bosses. This useful book will find a broad audience. * Booklist *

Read more less

Book SynopsisApplying the classic teachings of Judaism, Connected Capitalism is an empowering call to fix what is currently broken in our social, political, and economic spaces.Trade Review"For business leaders whose education and experience have focused only on profit and end results, Weitzner’s book, as well as other works that he mentions, can provide some guidance in how to change the office dynamic." -- Sheryl Pockrose * The American Israelite *Table of ContentsAcknowledgments Introduction: It’s Time for a Different Spirituality Part One: Meaning in Work 1. Mindfulmess 2. Be Spiritual or Do Spiritual Work? 3. Mitzvah in the Workplace Part Two: Connecting through Work 4. Transformational Cooperation 5. All “WE”s, Always 6. Connected Capitalism Part Three: Wonder at Work 7. Curiosity Isn’t Relevant 8. Elevating Forgiveness 9. Strategize for Hope Notes

Read more less

Book SynopsisMore people are extending their working lives through necessity or choice in the context of increasingly precarious labour markets and neoliberalism. This book goes beyond the aggregated statistics to explore the lived experiences of older people attempting to make job transitions. Drawing on the voices of older workers in a diverse range of European countries, leading scholars explore job redeployment and job mobility, temporary employment, unemployment, employment beyond pension age and transitions into retirement. This book makes a major contribution and will be essential reading within a range of disciplines, including social gerontology, management, sociology and social policy.Table of ContentsPart I: Introducing Older Worker Job Transitions in a Neoliberal Era 1. Job Transitions in Older Age in an Era of Neoliberal Responsibilisation ~ David Lain, Sarah Vickerstaff and Mariska van der Horst 2. The Social Construction of Work and Retirement: Changing Transitions and ‘Work- endings’ ~ Chris Phillipson Part II: European Experiences of Older Worker Transitions 3. Job Redeployment of Older Workers in UK Local Government ~ David Lain, Sarah Vickerstaff and Mariska van der Horst 4. Time, Precarisation and Age Normality: On Internal Job Mobility among Men in Manual Work in Sweden ~ Clary Krekula 5. Temporary Older Workers in Belgium as a Demonstration of a Paradoxical Situation ~ Nathalie Burnay 6. Attempted Transitions from Unemployment in Italy ~ Emma Garavaglia 7. Divorced Women Working Past Pension Age in Germany and the UK: The Long Shadow of the Female Homemaker Model~ Anna Hokema 8. Expectations of Transitions to Retirement in Ireland ~ Áine Ní Léime Part III: Conclusions and Discussion 9. Retirement and Responsibilisation: Current Narratives about the End of Working Life ~ David Lain, Sarah Vickerstaff and Mariska van der Horst

Read more less

Book Synopsis• A timely analysis of work on the digital shop floor of the platform economy. • Based on extensive fieldwork, including interviews with Amazon workers.Table of Contents1. Introduction Part 1: Examining The World of Work and Workers 2. How to Study Alienation: Marx’s Four Relations 3. How to Grasp Agency: The Power Resources Approach Part 2: The Birth and Growth of Platforms 4. Historicizing Three Generations of Platforms 5. Contextualizing Amazon’s Growing Empire Part 3: Workers on the (Digital) Amazon Shop Floor 6. Cog in the Machine: Working the Amazon Circulation Line 7. “I Am Not a Robot”: (Trans)national Labour Organization at the Warehouses 8. “Artificial Artificial Intelligence”: Gigging on Amazon Mechanical Turk 9. Instrumentalizing Technology: Digital Solidarity with and among MTurk Workers 10. Alienation Across Amazon and the Platform Economy 11. The Power of Amazon Workers and Platform Workers 12. Conclusion

Read more less