Public ownership / nationalization Books

Book SynopsisThe book sheds light on medical cyber-physical systems while addressing image processing, microscopy, security, biomedical imaging, automation, robotics, network layersâ issues, software design, and biometrics, among other areas. Hence, solving the dimensionality conundrum caused by the necessity to balance data acquisition, image modalities, different resolutions, dissimilar picture representations, subspace decompositions, compressed sensing, and communications constraints. Lighter computational implementations can circumvent the heavy computational burden of healthcare processing applications. Soft computing, metaheuristic, and deep learning ascend as potential solutions to efficient super-resolution deployment. The amount of multi-resolution and multi-modal images has been augmenting the need for more efficient and intelligent analyses, e.g., computer-aided diagnosis via computational intelligence techniques. This book consolidates the work on artificial intelligence methods and clever design paradigms for healthcare to foster research and implementations in many domains. It will serve researchers, technology professionals, academia, and students working in the area of the latest advances and upcoming technologies employing smart systemsâ design practices and computational intelligence tactics for medical usage. The book explores deep learning practices within particularly difficult computational types of health problems. It aspires to provide an assortment of novel research works that focuses on the broad challenges of designing better healthcare services.

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Book SynopsisThe ninth edition of Public Administration: Understanding Management, Politics, and Law in the Public Sector grounds students in the fundamentals of public administration while embracing its complexity. It describes, explains, and analyzes public administration through the lenses of three well-established perspectives: management, politics, and law. In addition to thoroughly refreshed examples and case studies, significant updates to this new edition include the following: The discussion of management has been collapsed into a single category, contemporary public management, to better reflect the blending of traditional/orthodox and new public management approaches in the field. Significant changes to federal administration initiated by the Trump administration, the emergence of hyper- partisanship, major court decisions affecting public administration, and newer scholarship and foci in public administration. A thoroughly rewritten chapter on budTrade Review"This book is precisely what the field needs at this moment. By examining public administration through the lens of management, politics, and the law, students walk away with a complete understanding of how the field is shaped by multiple competing, and at times, conflicting forces. Also, by taking a longer historical view, students see how the field has changed over time. Students can see the triumphs and failures of various efforts and learn how to make informed decisions in the future. I am sure that this book will be adopted by programs around the world." Domonic Bearfield, Rutgers University Newark, USA "At a time of immense public challenges, this updated classic masterfully coaches the next generation of public servants in the areas of management, politics, and law. The authors present balanced and thorough assessments of current issues facing public organizations, public personnel, public budgeting and finance, decision making, policy analysis, ethics, and evaluation. This is a first-rate textbook for public administration courses around the world." Rosemary O’Leary, University of Kansas, USA "I've used this text for many years and across multiple editions. Students enjoy the relevant examples and practice-oriented implications. Pedagogically, I enjoy the fact that the book is organized around one of the key theories of public administration: separation of powers. Having a theoretically informed, constitutionally-based foundation on which to introduce students to public administration makes a tremendous difference. Students often ask how an MPA differs from an MBA. This book is one of the best teaching resources that I've found to not only engage this general question but also to subsequently train students in the unique and exciting practice of public service." Robert K. Christensen, Brigham Young University, USA "My graduate students always appreciate this textbook that clearly presents the perspectives and complexity of public administration based on three competing outlooks in the managerial, political, and legal horizons. This book guides students to understand what good public administration should be through a seamless balance of all three aspects. This book’s compelling beauty is to offer a solid ground to students who have always struggled to define the boundaries of where public administration should be headed. Incorporating new public governance into this new edition gives students more flavors to tackle emerging and wicked public administration challenges." Younhee Kim, Pennsylvania State University Harrisburg, USA Table of ContentsPreface. PART I Introduction: Definitions, Concepts, and Settings CHAPTER 1 The Contemporary Practice and Discipline of Public Administration: Managerial, Political and Policy, and Legal Perspectives. Some Definitions. Constitutions. The Public Interest. Public Value and Public Values. The Market. Sovereignty. Regulation and Service. Managerial, Political and policy, and Legal Approaches. The Managerial Approach to Public Administration. Traditional Managerial Legacies in Contemporary Public Administration. Organizational Structure. View of the Individual Cognitive Approach. Resource Allocation. Decision Making. The Contributions of New Public Management to the Contemporary Managerial Approach. Organizational Structure. View of the Individual. Cognitive Approach. Resource Allocation. Decision Making. Human Resources Management. The Political and Policy Approach to Public Administration. Organizational Structure. Cognitive Approach. View of the Individual. Resource Allocation. Decision Making. Human Resources Management. The Legal Approach to Public Administration. Main Sources. Constitutional law. Increasing Relevance of the Law. Legal Values. Organizational Structure. View of the Individual. Cognitive Approach. Resource Allocation. Decision Making. Human Resources Management. From New Public Management to New Public Governance: Current Trends in Public Administration. Broadening Performance Measurement. Using Networks, Partnerships, and Collaborative Coproduction. Capacity Building. Civic Participation and Engagement. Conflict Resolution. Conclusion: Public Administration Reconsidered. STUDY QUESTIONS/ADDITIONAL READING/PUBLIC ADMINISTRATION THEORY WEB SITES. CHAPTER 2 The American Administrative State: Development and Political Environment. The Rise of the American Administrative State. The Political and Policy Roots of the American Administrative State. Goals of Government. Public Policy. "Third-Party Government". Drivers of Growth. The Legal Origins of American Public Administration. Regulation. Balancing Liberty and Equality. The Administrative Procedure Act. The Managerial Origins of the Contemporary American Administrative State. Administrative Authority and Responsibility. The Paradox of Administrative Power. Administrative Independence. Public Policy Making. Responses to the Rise of the Administrative State. The President and Public Administration. The Mythical Presidency. Limits to Presidential Authority. Tools of Presidential Management. Congress and the Administrative State. The Courts: A Judicial Response to Modern Public Administration, Strengthening and Articulating Constitutional Rights. Stricter Scrutiny of Administrative Decisions. Public Law Litigation or Remedial Law. Liability and Immunity. Interest Groups. Advisory Committees. Negotiated Rule Making. Legislative Review of Rules. Other Avenues of Influence. Public Employee Unions and Contractors’ Associations. The Public. Political Parties. State and Local Governments. Extensions to the Administrative State. The Managerial Approach. The Political and Policy Approach. The Legal Approach. Conclusion: The Administrative State. Study Questions/Additional Reading/Federal, State, and Local Web Sites/Notes. CHAPTER 3 Federalism and Intergovernmental Relations. The Structure of the American Administrative State. Why Federalism? The Political Approach. What Federalism Does. Dual Sovereignty. Bicameralism. Multiple Layers of Representation. Administrative Decentralization: The Managerial Approach. The Quest for Uniformity: The Legal Approach. The Fourteenth Amendment. The Commerce Clause. The Tenth Amendment. The Eleventh Amendment. Evolving Models of American Federalism. American Government: The Building Blocks. Municipalities. Townships. Counties. School Districts and Other Special Districts. States. Federal. Intergovernmental Relations. Federal-State Relations and Fiscal Federalism. "Horizontal Federalism": Interstate Relations. Relationships among Local Governments. Conclusion: Federalism and Intergovernmental Relations. Study Questions/Additional Reading/Federalism Web Sites/Notes. PART II Introduction: Definitions, Concepts, and Settings. CHAPTER 4. Core Functions. Organization: Structure and Process. Organizations and Organization Theory. What Are Organizations? Organization Theory. Commonalities in Public Administrative Organizations. Bureaucracy. Scientific Management. The Human Relations Approach. Leadership. Motivation. Contemporary Approaches to Organization Theory. Managerial Perspectives on Public Organizations . Orthodox Public Administration: POSDCORB. Challenges to the Orthodoxy. What Will Replace POSDCORB. The Political and Policy Approach to Public Organizations. Pluralism. Autonomy. The Legislative Connection. Decentralization. A Checklist of Political Questions on Administrative Organization. The Legal Approach to Public Organizations. Independence. The Commission Format. Insulation from Ex Parte Influences. Independent Hearing Examiners – Administrative Law Judges. Staffing for Adjudication. Alternative Dispute Resolution. Conclusion: The Future . Fundamental Assumptions. Democratic Organization. Market-Based Organization. The Networked Organization. New Public Governance, an Emerging Synthesis of Trends? Study Questions / Notes / Additional Readings. CHAPTER 5 Public Personnel Administration and Collective Bargaining. Historical Background. Public Personnel Administration According to "Gentlemen". Public Personnel Administration According to "Spoils". Public Personnel Administration According to "Merit". Management, Politics and Policy, and Law in Public Personnel Administration. Civil Service Reform, 1978. HRM Reform in the 1990s through the 2010s. Managerial Public Personnel Administration. Position Classification. Recruitment, Selection, and Promotion. Performance Appraisal. Pay. Workforce Planning. Cutbacks. Quality of Work Life (QWL). Political Neutrality. The Political and Policy Approach to Public Personnel Administration. Responsiveness. Representativeness. The Legal Approach to Public Personnel Administration. The Constitutional Rights of Public Employees and Applicants. The Liability and Immunity of Public Employees. Collective Bargaining and Labor-Management Partnerships. Collective Bargaining. Labor-Management Partnerships. Conclusions: Three Possible Futures for HRM. Study Questions / Notes / Additional Readings. CHAPTER 6 Budgeting and the Public Finances The Size and Growth of Budgets. Sources of Revenues. Revenue Evaluation Criteria. Governmental Fiscal Policy Making. The National Debt: Is it a Burden? The Federal Budgetary Process. Stages in the Budgetary Process. The Distinction between Authority and Appropriations. The Continuing Saga of the Budget: Execution. Continuing Problem Areas. A Budget Theory or Theories about Budgeting? The Managerial Approach to Public Budgeting. The Political and Policy Approach to Public Budgeting. The Legal Influence on Budgeting. Study Questions / Notes / Additional Readings / Budgeting Websites. CHAPTER 7 Decision Making. Practical Realities: "Small World" and "Large World" Decisions. The Traditional Managerial Approach to Decision Making. Specialization. Hierarchy. Formalization. Merit. The Rational-Comprehensive Model. Critique of the Rational-Comprehensive Model. The Political and Policy Approach to Decision Making: The Incremental Model. Components of the Incremental Model. Incrementalism and Small- and Large-World Problems. A Critique of the Incremental Model. The Legal Approach to Decision Making. Advantages of Adjudication. Critique of Adjudication as a Decision Making Model. The Case of Benzene in the Workplace. New Public Management and New Public Governance Approaches to Decision Making. New Public Management and Decision-Making. New Public Governance and Decision-Making. The Impact of Context on Decision Making. Individual Level: Recognition-Primed Decision Model. Organizational Level: The Governmental Process Model and Decision-Making Inside the "Garbage Can" Conclusion: Synthesizing Decision Making Approaches. What to Avoid. Impact of Information Technology. Study Questions / Notes / Additional Readings / Budgeting Websites. PART III. The Convergence of Management, Politics and Policy, and Law in the Public Sector. CHAPTER 8. Policy Analysis and Implementation Evaluation. The Growing Concern with Policy Analysis. Approaches to Analyzing Public Policies. Outcomes Analysis. Process Analysis and Implementation Studies. Big Data: An Emerging Methodology in Policy Analysis. Implementation Evaluation. Managerial Perspectives on Implementation. Contemporary Public Management. Discretion, Customer Satisfaction, and Performance. Monitoring and Measuring Performance. The Political and Policy Perspective on Implementation. Representation. Responsiveness. Accountability. The Legal Perspectives on Implementation. Constitutional Integrity. Equal Protection. Procedural Due Process and Protection of Individual Rights. Estoppel. Using Analysis and Evaluation. Conclusion: The Complexity of Policy Design. Study Questions / Notes / Additional Readings. CHAPTER 9. Regulatory Administration. An Illustration of Management, Politics, and Law in the Public Sector. Key Learning Objectives. The Development and Growth of Regulatory Administration. Origins of Government Regulation. Market Failure. Regulatory Federalism. Regulatory Policy and Administration. Political Patterns. Social Factors. The Structure and Process of Regulatory Administration. Independent Regulatory Commissions (IRCs). Regulatory Agencies. Rule Making. Adjudication. Common Criticisms of Regulatory Administration. Regulation Is Expensive. Regulation Dampens Economic Performance. Regulation Produces Delay, Extravagant Red Tape, and Paperwork. Incompetence and Impropriety. Overinclusiveness of Regulation. Determining Success. DEREGULATION AND REGULATORY REFORM. Deregulation. Behavioral Economics and "Nudging". Formal and Informal Rule Making. Negotiated Rule Making. Perspectives on Regulatory Administration. Traditional Managerial Legacies for Regulatory Administration. The New Public Management Contributions to Contemporary Regulatory Management. The Political Approach to Regulatory Administration. The Legal Approach to Regulatory Administration. Conclusion: Synthesizing Approaches toward Regulatory Administration. Study Questions. Additional Reading. REGULATORY AFFAIRS WEB SITES. NOTES. PART IV. Public Administration and the Public. CHAPTER 10. Public Administration and the Public. The Public’s Interaction with Public Administration. Clients Customers. The Regulated Public. Participants. Litigants. Street-Level Encounters. Contractors. The Individual in the Administrative State. The Individual in Society. The Individual in the Political System. The Individual in the Economy. The Public’s Evaluation of Public Administration. Client and Customer Satisfaction. A Look at Typical Government Services. Public Administrative Approach to the Public. The Managerial Approach to the Public. The Political and Policy Approach to the Public. The Legal Approach to the Public. Conclusion: Putting the Public Back in Public Administration. Study Questions / Notes / Additional Resources. CHAPTER 11. Public Administration and Democratic Constitutionalism. Key Learning Objectives. Why Public Administrators Must Understand the Constitution. Administrative Structure and Constitutional Structure. Administrative Separation of Functions. Constitutional Separation of Powers. Collapse of the Separation of Powers. The Phillips Case. Administrative Discretion and "Guerrilla Government". The Three "Masters" of Public Administration. Constitutional Values. Legitimacy. Diversity among the Citizenry. Freedom and Liberty. Property Rights. Procedural Due Process. Equal Protection. Individuality. Fourth Amendment Privacy Rights. Equity. State Action. Conclusion: An Ongoing Partnership. Study Questions. Additional Reading. CONSTITUTIONAL LAW WEB SITES. Notes. CHAPTER 12. Accountability and Ethics. Why the Guardians Need Guarding. Misconception of the Public Interest. Corruption. Subversion. Why It Is Difficult to Guard the Guardians. The Accretion of Special Expertise and Information. The Advantage of Full-Time Status. The Protective Nature of Personnel Systems. The "Law of Counter Control". The Problem of Coordination. The Lack of Political Direction. The Fragmentation of Agency Structures and Functions. The Large Size and Scope of Public Administration. "Third-Party" Government. Ethics and Public Administrators: Three Broad Approaches to Ethical Decision Making. Perspectives on Accountability and Ethics. The Traditional Managerial Perspective. Recent Variants: New Public Management and New Public Governance. The Political and Policy Perspective. The Legal Perspective. Conclusion: Personal Responsibility. Study Questions / Notes / Additional Readings / Government Ethics Websites. CHAPTER 13. The Future. Key Learning Objectives. LESSONS TO BE LEARNED. Presidential Authority Over the Federal Executive Branch. Complexity. Public Administration Will Be Defined by Politics. Law Will Continue to Be Central to Public Administration. Performance. Disaggregation of Public Administration. Fragmentation of the Civil Service. The Changing Face of Management. Personal Responsibility. Conclusion: A New Administrative Culture. Study Questions. Additional Readings. Public Administration Web Sites. Notes. Glossary. Credits. Index.

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Book SynopsisThe study and practice of ethics, in all its exemplary and execrable forms, matter now more than ever. It deals with one of the most gripping questions in life: What is the right thing to do? Public Service Ethics: Individual and Institutional Responsibilities, Third Edition, introduces readers to this personally relevant and professionally challenging field of study. No matter the topicthe necessity of ethics, intriguing human behavior experiments, provocative approaches to decision-making, new theories to understand ethical actions, the role of ethics codes, whistleblowing incidents, corruption exposés, and the grandeur as well as decay of moralitythere is no shortage of controversy. This book discusses these issues, explains how they arise, and suggests what can be done about them. The authors make the narrative user-friendly and accessible by highlighting dilemmas, challenging readers to resolve them, and enticing them to go beyond the text to discover andTrade Review"In this new edition of Public Service Ethics, Bowman and West drive home the point that ethical behavior requires much more than following the rules and that ethics belongs at the center of effective and democratic governance. Up-to-date and comprehensive at the individual, organizational, and policy levels, they provide a guidebook for navigating the challenging ethical landscape of contemporary public service that can be used in both the classroom and the workplace."Danny L. Balfour, Grand Valley State University, USA"In this excellent contribution to the field, Bowman and West’s third edition continues their tradition of sweeping, cutting-edge analysis of public administration ethics. They provide a broad sweep of normative issues, emerging questions confronting the field, and one of the few in-depth treatments of institutional ethics programs."Stuart C. Gilman, United Nations Program against Corruption (Retired), USA"At a time of immense public challenges, this updated classic masterfully coaches the next generation of public servants in ethics. The authors present balanced and thorough assessments of current ethical issues facing individuals and organizations, as well as creative case studies. This is a first-rate textbook for public affairs courses."Rosemary O’Leary, University of Kansas, USA"Bowman and West's third edition brings ethics alive and up to date with examples relevant to government agencies, nonprofits, and the private sector. Current ethical dilemmas include mask wearing, societal and governmental responses to COVID, economic inequality as an ethical issue, social impact investing, the Green New Deal, and the climate crisis as ethical issues, Black Lives Matter calling attention to the disparate impact on Black men's lives of criminal justice policies, and an update of the horrific Grenfell Tower disaster. Bowman and West remind us that ethics is not for the fainthearted."Sharon Mastracci, University of Utah, USA"Public Service Ethics: Individual and Institutional Responsibilities is an excellent foundation for the study of public service ethics, providing a clear explanation of the major approaches, useful discussion topics for students, and excellent examples of ethical dilemmas in practical administration. A valuable and comprehensive text and an impressive achievement!"Ian Scott, Murdoch University, AustraliaTable of ContentsPart 1: Foundations of Public Service Ethics. 1. Pertinence, Practicality, and Poppycock. 2. Perspectives on Ethics: Macro, Meso, Micro. 3. Values, Ethics, and Dilemmas. Part 2: Individual-Centred Approaches to Ethics. 4. Moral Development Theory. 5. Cognitive Ethics Methods: Result and Rule Problem-Solving Approaches. 6. Virtue Theory. 7. Conscious Deliberation and Subconscious Action: The Dishonesty of Honest People. Part 3: Institutional Approaches to Ethics. 8. Organizational Ethics. 9. Corruption Control. 10. Whistleblowing in Organizations. Part 4: Issues in Public Service Ethics. 11. Ethics and Elected Officials. 12. Organizational Gaming and Performance Measurement. 13. At-Will Employment. 14. To "Re-Hatch" Public Employees or Not? Part 5: Future History. 15. Choices and Strategies for the Years Ahead.

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Book SynopsisThis book takes an interdisciplinary approach by covering topics on health care and artificial intelligence. Data sets related to biomedical signals (ECG, EEG, EMG) and images (X-rays, MRI, CT) are explored, analyzed, and processed through different computation intelligence methods. Applications of computational intelligence techniques like artificial and deep neural networks, swarm optimization, expert systems, decision support systems, clustering, and classification techniques on medial datasets are explained. Survey of medical signals, medial images, and computation intelligence methods are also provided in this book.Key Features Covers computational Intelligence techniques like artificial neural networks, deep neural networks, and optimization algorithms for Healthcare systems Provides easy understanding for concepts like signal and image filtering techniques Includes discussion over data preprocessing and classification problems Details studies with medical signal (ECG, EEG, EMG) and image (X-ray, FMRI, CT) datasets Describes evolution parameters such as accuracy, precision, and recall etc. This book is aimed at researchers and graduate students in medical signal and image processing, machine and deep learning, and healthcare technologies.

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Book SynopsisWhat are cultural centers for? This book offers a unique and dynamic guide to managing these organizations, and the challenge of reconciling cultural aims with business success.Drawing on research and practice, it provides case-based insights into common managerial problems and their solutions. Although international research demonstrates that culture has positive economic impact and many cultural institutions are multimillion dollar institutions, there has been little research on how cultural centers are managed to combine cultural and economic impact. Due to the diversity of their missions and purpose, cultural centers in Europe often struggle to find business success. By drawing on recent cases from Finland and Sweden, and focusing on the challenges that face both managers and organizations, this book explores the incentives that underpin the foundation of cultural centers, and what is needed to make them a success. By defining the complex challenges that face cultuTable of Contents1. Cultural Centers: A Short Introduction 2. The Business Approach and the Core Values 3. New Nordic Initiatives Paving the Way for New Solutions 4. Rethinking the Incentive: What Drives a Cultural Center? 5. Concluding Words

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Book SynopsisThe increasingly global study of policy processes faces challenges with scholars applying theories in radically different national and cultural contexts. Questions frequently arise about how to conduct policy process research comparatively and among this global community of scholars. Methods of the Policy Process is the first book to remedy this situation, not by establishing an orthodoxy or imposing upon the policy process community a rigid way of conducting research but, instead, by allowing the leading researchers in the different theoretical traditions a space to share the means by which they put their research into action. This edited volume serves as a companion volume and supplemental guide to the well-established Theories of the Policy Process, 4th Edition. Methods of the Policy Process acknowledges that growth and advancement in the study of the policy process is dependent not merely on conceptual and theoretical development, but also on deTrade Review"More than a supplemental guide to Theories of the Policy Process: The book offers a fantastic overview and inspiring insights into gathering and analyzing data about policy processes. Thereby, the book not only provides the necessary tools for empirically-grounded research, but also for advancing theories of the policy process" Florence Metz, University of Twente, Netherlands"Methods of the Policy Process articulates best practices for applying policy process theories while emphasizing flexibility and creativity. It is an essential resource for scholars seeking to design and conduct rigorous, theory-driven research that better illuminates the complex dynamics of modern policymaking" Elizabeth A. Koebele, University of Nevada, USA"An eclectic methodological roadmap for new and experienced scholars. The volume edited by Christopher Weible and Samuel Workman presents a wide variety of research strategies, from different theoretical traditions in policy studies. It is an essential book that advances the discussion about methods and offers a major contribution to the global community of public policy academics" Osmany Porto de Oliveira, Federal University of São Paulo, BrazilTable of Contents1. The Design of Policy Process Research Samuel Workman and Christopher M. Weible 2. How to Conduct a Multiple Streams Study Reimut Zohlnhöfer, Nicole Herweg, and Nikolaos Zahariadis 3. The Code and Craft of Punctuated Equilibrium Samuel Workman, Frank R. Baumgartner, and Bryan D. Jones 4. Methods for Applying Policy Feedback Theory Mallory SoRelle and Jamila Michener 5. Advocacy Coalition Framework: Advice on Applications and Methods Adam Douglas Henry, Karin Ingold, Daniel Nohrstedt, and Christopher M. Weible 6. Conducting Narrative Policy Framework Research: From Theory to Methods Michael D. Jones, Mark K. McBeth, Elizabeth A. Shanahan, Aaron Smith-Walter, and Geoboo Song 7. Innovation and Diffusion: Connecting Theory and Method Andrew Karch 8. Methods for Analyzing Social Dilemmas and Institutional Arrangements Within the Institutional Analysis and Development Framework Edella Schlager, Saba Siddiki, and Michael Cox 9. Methodological Approaches to the Ecology of Games Framework Mark Lubell, Matthew Hamilton, Jack Mewhirter, Francesca Vantaggiato, and Ramiro Berardo 10. The Evaluation and Advancement of Policy Process Research Christopher M. Weible and Samuel Workman

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Book SynopsisPublic Management and Governance is the leading text in international public management and governance and an ideal introduction to all aspects of this field. It combines rigorous insight from pre-eminent scholars around the world with a clear structure and supportive, thoughtful, and intuitive pedagogy. This revised and updated fourth edition responds to the significant changes in the external environment, as well as the field itself. It includes six new chapters covering aspects of increasing importance: Public management and governance developments in non-OECD countries Risk and resilience Innovation in public management and governance Digital public management Digital public governance Behavioural approaches to public policy Throughout the new edition, there is a wealth of new content on emergent topics such as collaborative leadership, diversity and inclusion, complexity theory and evidence-informed policy.Table of ContentsTABLE OF CONTENTSNotes on contributors ForewordPart I From Public Management to Governance Understanding public management and governance Tony Bovaird and Elke Loeffler The changing context of public policy: local, national and international trendsTony Bovaird and Elke Loeffler The changing role of public spending Peter M. Jackson Public sector reforms across OECD countriesEdwin Lau and Nick Manning Public management and governance developments in non-OECD countriesGeorge Larbi Behavioural approaches to public management and governance Janne Kalucza and Caroline Fischer Part II Public Management Strategic management and marketing in public service organizations Tony Bovaird Contracting and partnering for public servicesCarsten Greve and Andrew Erridge Conceptual revolutions in public financial managementJim Chan and M.A. Zhiming Human resource management in public service organisationsAdrian Ritz and Eva Knies Public services and management in the digital ageVeiko Lember and Joep Crompvoets Performance measurement and management in public sector organizationsGeert Bouckaert and Wouter van Dooren Process and quality management in public service organizations Kuno Schedler and Utz Helmuth Regulatory inspection and public auditSlobodan Tomic Part III Public Governance Public governance for public valueElke Loeffler Partnership working across public and private sectorsTony Bovaird and Erik-Hans Klijn Management at ‘arm’s length’: executive agencies and public bodiesSandra van Thiel Managing ‘wicked problems’ through complex adaptive governance networksChris Koliba and Joop Koppenjan Innovation in public governance and management Jacob Torfing E-governance: concept, practice and ethicsArman Behrooz and Albert Meijer Understanding public leadership Jean Hartley Citizen engagementElke Loeffler and Steve Martin Co-production of public services and outcomesElke Loeffler Managing risk and resilience in the public domain Tony Bovaird and Elke Loeffler Transparency in governmentAlisdair Roberts Changing equalities: politics, policies and practice Rachel Ashworth Ethical considerations in the public sector: What is acceptable behaviour?Howard Davis, Suzanne Piotrowski and Lois Warner Evidence-informed policy and practiceAnnette Boaz and Sandra Nutley Part IV … and finally Public management and governance: the future?Tony Bovaird and Elke Loeffler Index

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Book SynopsisIn this original work, Tom Lawry takes readers on a journey of understanding what we learned from fighting a global pandemic and how to apply these learnings to solve healthcare''s other big challenges. This book is about empowering clinicians and consumers alike to take control of what is important to them by harnessing the power of AI and the Intelligent Health Revolution to create a sustainable system that focuses on keeping all citizens healthy while caring for them when they are not.Trade Review"Tom Lawry reminds us that the health care industry can shift from glacial to warp speed when it needs to. Given the right tools, we can evolve from health systems to systems of health, baked with Responsible Intelligence to do good while embedded with respect, inclusion, and transparency. Health citizens deserve Tom’s vision to emerge."Jane Sarasohn-KahnHealth EconomistAuthor of Health Citizenship: How a virus opened up hearts and minds "One of the most comprehensive compilations of groundbreaking AI topics that are fundamentally shaping healthcare today. Tom Lawry shines the light on these complex solutions in a simple and consumable manner. A must read for anyone wanting to learn more about how AI is transforming the world of healthcare in this post-pandemic world." Ankur Teredesai Ph.D, Professor, University of WashingtonFounding Director, Center for Data ScienceHealthcare AI Entrepreneur "In a substantive and brilliant follow-up to his prior impactful book AI in Health, Tom takes us on a futuristic journey of just how AI and its escalating panoply of tools can be in synergy with humans and concomitantly the necessary solution to our healthcare conundrum. In Hacking Healthcare, Tom astutely educates us on the myriad of nuances of AI in healthcare with his unique perspective as National Director of AI for Health and Life Sciences at Microsoft. I applaud Tom for this outstanding work as a clarion call for all of us to take part in this "intelligent health revolution". As we face the inevitable possibility of a shorter lifespan for our population, we owe Tom a debt of gratitude for his timely and insightful book that offers what we all very much need for our next generation: hope."Anthony Chang, MD, MBA, MPH, MSFounder of Artificial Intelligence in Medicine (AIMed)Author of Intelligence-Based MedicineChief Intelligence and Innovation Officer, Children’s Health of Orange County (CHOC)"This is an exquisitely written one-of-a-kind book. The author masterfully helps bridge the understanding between healthcare administrators and physicians in the complex landscape of healthcare AI"Eric Eskioglu, MD, FAANSNeurosurgeonExecutive Vice President - Chief Medical & Scientific OfficerNovant Health "Throughout my medical career focused on effective healthcare, (terrestrially and in Space), I have witnessed the glaring need for timely access to relevant information. In health, as in most fields, the right information at the right time facilitates the right choice and drives the best outcome. AI and its associated advanced computational capabilities are essential to fuel critically needed shifts in healthcare. In this outstanding text, Tom Lawry renders the complex topic of AI comprehensible and impactful to a diverse audience. He moves the conversation beyond the "promise" of AI to describing actual applications and implementations. He also includes discussions of the most important underpinnings of precision health and distributed healthcare by highlighting prediction, prevention, precision intervention and outcomes, all of which will be greatly advanced by appropriate leveraging of AI to generate actionable information.This book is a foundational resource to leaders, innovators and trainees across multiple disciplines. It will join my list of top recommendations to colleagues and required reading for my students going forward."Aenor J Sawyer, MD, MSDirector, UC Space Health ProgramCo-Director, UCSF Center for Advanced 3D+ Technologies Director, UCSF Skeletal Health Service Associate Professor, Dept of Orthopaedic Surgery, UCSF"Artificial Intelligence (AI) is the next big thing in healthcare and its future is now. In "Hacking Healthcare," Tom Lawry describes in rich detail the origins of AI, how AI is being used today, and what needs to be done to make AI an essential part of healthcare delivery. Whether you’re an AI novice or an AI pro, you’ll find this book both fascinating and insightful."David C. Rhew, M.DGlobal Chief Medical OfficerMicrosoft"Following the success of his first book, AI in Health, I predict that Tom Lawry’s new work "Hacking Healthcare" will be another global Best Seller. Lawry not only has a firm grasp of the use and impact of "AI in the health community" but also has a thorough understanding of how AI can be seamlessly integrated in today's Intelligent Health Systems with other technologies to transform health for patients, health consumers and the clinicians. I love this book and highly recommend it to all members of the Health community from the C-Suite to the boardroom and everywhere in between." Harry P. PappasFounder & CEOThe Intelligent Health AssociationTable of ContentsForeword. Preface and Acknowledgments. About the Author. 1 We Interrupt This Pandemic to Bring You Some Good News. 2 Welcome to the Intelligent Health Revolution. 3 The Coming Care Calamity. 4 The Future of Everything. 5 AI Comes of Age: A Primer. 6 Artificial Intelligence (AI) vs. Natural Human Intelligence (NHI). 7 Creating Value Today with AI. 8 The Patient Will See You Now. 9 Intelligent Aging Is Healthcare’s Moonshot. 10 Telehealth Comes of Age. 11 Care Anywhere. 12 Are Retailers the New Market Makers? 13 Health Infonomics: Data Gets Its Due. 14 Genetic Code vs. Zip Code: The Social Determinants of Health. 15 Achieving Health Tequity. 16 AI-Driven Leadership. 17 Adopting AI Requires Adapting. 18 From Aspiration to Execution. 19 The Role of the Intelligent Cloud. 20 Intelligent Health Needs Gas and Guardrails. 21 The Future Is Not What It Used to Be. Index.

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Book SynopsisThis book summarizes the current state of research on strategic planning and offers an agenda for future research. The book edition comes with a new introduction that argues that strategising by public, non-profit and business organisations should be a major focus of research. Strategising is what links aspirations, capabilities, and implementation. Strategic planning should be viewed as one approach, but not the only approach, to strategising. A focus on strategising prompts researchers to consider issues of vertical and horizontal alignment of purpose, including across sectors; competence and scalability; co-production; decision-making and change management; and trust, transparency, authenticity and accountability. Additionally, the role of various strategising techniques and information technology should be analysed further.Beyond the bookâs introductory overview of the field, chapters focus on the following topics: planning style

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Book SynopsisIn todayâs era, there is a need for a system that can automate the process of treatment for the patient if medical facilities are out of reach. Smart healthcare can step in to make the patient more self-dependent. 6G with its features can be seen as the future of smart healthcare with IoT and AI.6G-Enabled IoT and AI for Smart Healthcare: Challenges, Impact, and Analysis offers the fundamentals, history, reality, and challenges faced in the smart healthcare industry today. It discusses the concepts, tools, and techniques of smart healthcare as well as the analysis used. The book details the role that machine learning-based deep learning and 6G-enabled IoT concepts play in the automation of smart healthcare systems. The book goes on to presents applications of smart healthcare through various real-world examples and includes chapters on security and privacy in the 6G-enabled and IoT environment, as well as research on the future prospects of the smart healthcare industry.This book: Offers the fundamentals, history, reality, and the challenges faced in the smart healthcare industry Discusses the concepts, tools, and techniques of smart healthcare as well as the analysis used Details the role that machine learning-based deep learning and 6G-enabled IoT concepts play in the automation of smart healthcare systems Presents applications of smart healthcare through various real-world examples Includes topics on security and privacy in 6G-enabled IoT, as well as research and future prospectus of the smart healthcare industry Interested readers of this book will include anyone working in or involved in smart healthcare research which includes, but is not limited to healthcare specialists, computer science engineers, electronics engineers, systems engineers, and pharmaceutical practitioners.

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Book SynopsisThis book covers computer vision-based applications in digital healthcare industry 4.0, including different computer vision techniques, image classification, image segmentations, and object detection. Various application case studies from domains such as science, engineering, and social networking are introduced, along with their architecture and how they leverage various technologies, such as edge computing and cloud computing. It also covers applications of computer vision in tumor detection, cancer detection, combating COVID-19, and patient monitoring.Features: Provides a state-of-the-art computer vision application in the digital health care industry Reviews advances in computer vision and data science technologies for analyzing information on human function and disability Includes practical implementation of computer vision application using recent tools and software Explores computer vision-enabled medical/clinical data security in theTable of Contents1. Introduction to Computer Vision Aided Data Analytics in Healthcare Industry 4.0 2. Deep Learning Techniques for Foetal and Infant Data Processing in a Medical Context 3. Analysis of Detecting Brain Tumors Using Deep Learning Algorithms 4. Secured Data Dissemination in a Real-Time Health Care System 5. Modality Classification of Human Emotion 6. COVID-19 Alert Zone Detection Using OpenCV 7. Feature Fusion Model for Heart Disease Diagnosis 8. Deep Learning and Its Applications in Health Care 9. Future of Computer Vision Application in Digital Healthcare 10. Study of Computer Vision Applications in Healthcare Industry 4.0

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Book SynopsisThis book covers computer vision-based applications in digital healthcare industry 4.0, including different computer vision techniques, image classification, image segmentations, and object detection. Various application case studies from domains such as science, engineering, and social networking are introduced, along with their architecture and how they leverage various technologies, such as edge computing and cloud computing. It also covers applications of computer vision in tumor detection, cancer detection, combating COVID-19, and patient monitoring.Features: Provides a state-of-the-art computer vision application in the digital health care industry Reviews advances in computer vision and data science technologies for analyzing information on human function and disability Includes practical implementation of computer vision application using recent tools and software Explores computer vision-enabled medical/clinical data security in the cloud Includes case studies from the leading computer vision integrated vendors like Amazon, Microsoft, IBM, and Google This book is aimed at researchers and graduate students in bioengineering, intelligent systems, and computer science and engineering.

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This multi-authored book provides expert descriptions of Lean methods and their application in healthcare, written by the people who developed and tested the methods in healthcare settings. Each chapter brings together a description of the technique or approach, with examples of application in practice from the author’s own practice.

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Book SynopsisIn healthcare, quality management refers to the administration of systems design, policies, and processes that minimize, if not eliminate, harm while optimizing patient care and outcomes. Whether you are a hospital with 1,000 beds or 25, the fact remain that every hospital must navigate and manage the many complexities associated with a quality management system. Why is quality management important in healthcare? There are numerous reasons why it is important to improve quality of healthcare, including enhancing the accountability of health practitioners and managers, resource efficiency, identifying, and minimizing medical errors while maximizing the use of effective care and improving outcomes, and aligning care to what users and patients want in addition to what they need. Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System demonstrates a practical approach to managing and improving quality. Whether you agree with tTrade Review"The moral responsibility to provide high quality care in an increasingly complex healthcare industry challenges the best healthcare organizations. Fierce competition for resources and the multidisciplinary nature of healthcare can leave organizations less focused and structured than needed to achieve their quality goals. The Hospital Quality Book is a fantastic resource for providing a practical and straightforward path to attain quality objectives. Douglas C. Johnson captures his decades of learning during his practice as a system, process, and quality professional. It is truly scalable to each organization’s current capabilities and can be used to stand up an entirely new program or as a reference to assist established programs in accelerating performance."Troy Greer, FACHE, MBA, MSHACEO, Boone Health, Columbia, MOTable of ContentsChapter 1: An Introduction to Quality Chapter 2: Quality Regulation and Benchmarking Chapter 3: Managing Quality Chapter 4: Quality Measurement and Analytics Chapter 5: Quality Improvement Chapter 6: Quality Training Chapter 7: Project Management Chapter 8: Accreditation Chapter 9: Sustaining Quality Chapter 10: The Quality Plan Chapter 11: External Reporting Chapter 12: Patient Safety Organization, Quality Incidents, and Mortality Reviews Chapter 13: Managing Hospital Acquired Conditions (HAC) and Harms Chapter 14: Managing the Quality Team Chapter 15: Summary – Bringing it all Together Appendix:

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Book SynopsisThis book provides a concise introduction to the latest research in the fundraising and nonprofit marketing field. It details the foundational studies in the area, reviews current controversies, outlines the main theories and models of fundraising, and presents suggestions for future research.This second edition, as well as providing an update on recent significant contributions to the fundraising and nonprofit marketing domain, contains additional material on crowdfunding, the effects of disintermediation of charity giving, the consequences for fundraising of the Covid pandemic, public perceptions of the role of administrative expenditure by nonprofits, the influence of donors' levels of trust in charities, and disaster relief fundraising. The text guides the reader through the myriad of nonprofit marketing and fundraising research, summarises key findings and current thinking on fundraising strategies and processes, and offers conceptual insights into emerging themesTable of Contents1 1. Introduction 2. Frameworks and foundations 3. Fundraising in theory and practice 4. Fundraising today and tomorrow 5. Conclusion, reflections, and opportunities for future research

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Book SynopsisFor years, problems related to health-care efficiency have been at the top of the priorities of many hospitals systems and governments. The growing cost of health care, and particularly hospitals, is a significant factor in the increasing pressure for improvement of hospitals' efficiency while maintaining a high quality of services. Hospitals are recognized as organizations in which waste, unnecessary administrative burdens, failures of care coordination, failures in execution of care processes, and even fraud and abuse are frequently identified as causes. Adoption of management control as a response to hospital problems is consistent with the conviction that control is a critical management function that has the greatest impact on organizational performance. Research proves that the lack of adequate control, adapted to modern organizational solutions, causes many harmful consequences, such as faulty services, dissatisfied patients and employees, inability to effectively compTable of Contents1. THE ESSENCE AND NATURE OF HOSPITALS AND THEIR ENVIRONMENT 2. CONTROL IN MANAGEMENT SCIENCES 3. MAIN ELEMENTS OF THE MANAGEMENT CONTROL MODEL 4. RESEARCH METHODS 5. RESULTS OF QUALITATIVE RESEARCH ON MANAGEMENT CONTROL IN HOSPITALS 6. STRUCTURAL MODELING OF MANAGEMENT CONTROL IN HOSPITALS 7. DISCUSSION OF RESEARCH RESULTS

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Book SynopsisCOVID-19 accelerated healthcare's transition towards digital technology since it helped expand the capacity of healthcare organizations (HCOs) through extended patient access and isolation. In addition to HCOs, this transition was adopted by other participants in the healthcare ecosystem, such as independent digital health platform (DHP) vendors, self-insured employers, drug chains/pharmacy benefit managers, and insurance companies. It was not long before independent DHPs, payers, and self-insured employers realized the value of digital technology, so they increased their commitment towards this transition.The goal of this book is to help HCOs understand, prepare, implement, and leverage digital transformation. The book opines that, to be successful, digital transformation must be led and supported by senior management. Equally important is the cultural transformation of HCOs towards successful change management, which requires an evolutionary approach to continuous process iTable of Contents1. Introduction, SECTION I – Digital Health Platforms (DHPs), 2. Primer: Digital Platforms, 3. Introduction to Digital Health Platforms (DHPs), 4. Digital Healthcare Platform Configurations, 5. Digital Health Platform Strategies, 6. DHP Types and Examples, SECTION II – IT Systems, 7. Managing HCO-IT Systems, 8. Usability of Healthcare Information Systems, 9. Big Data, AI, and Interoperability, 10. Security, Privacy and Technical Considerations, SECTION III – Work Transformation, 11. Work Transformation of HCOs, 12. Work Transformation Tools, Techniques, and Methodologies, 13. Design Principles for Digital Transformation, 14. Assessment Framework: Readiness for Digital Transformation

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Book SynopsisThis book examines the power of linking Lean government operations and purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, it brought the same transformative potential.Trade ReviewAt a time when an increasing number of Americans are seeing the pursuit of happiness as nothing more than a pipedream, we need to rethink how our government goes about the people's work. Kate McGovern's book makes a compelling and timely case for taking what the business world has learned from applying lean principles to how we address our most complex social problems. John M. Bernard, Author, Government That Works, The Results Revolution in the States With real-life examples and drawing on her experience, Kate McGovern demonstrates how lean can transform government. She shows us what’s possible and offers proven roadmaps to success. This is a must-read for any government entity that wants to improve how it serves the public. Tony Rodriquez, President, Daniel Penn Associates LLC Table of ContentsSection I. The Foundation of Continuous Improvement and Operational Maturity, 1. Introduction to Lean and Continuous Improvement, 2. The Three Stages of Maturity in State Government, 3. The Kaizen Concept, 4. Lean Management, 5. Theory and Practice, Section II. Leaning Government Operations, 6. Breaking Bad Bureaucracy, 7. The Goldilocks Standard for Lean Regulation, 8. Moving to Results-Based State Government, 9. A Model for CI in State Government, Section III. Leaning Government Policy, 10. The Three Ps: Politics, Policy Making, and Public Administrators, 11. A Case Study of Unlean Public Policy: U.S. Health Care, 12. Applying CI to Public Administration, 13. Lean Policy Development, Section IV. A Lean Future State, 14. Leaning Government Operations, 15. Continuous Improvement for Thriving Communities, 16. Diffusion of Lean Culture and Level Three Government

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Book SynopsisAlthough one often thinks of collaborative management and related group problem-solving as different interests coming together in peaceful harmony, nothing could be further from reality. Collaboration in real-world action requires steering and negotiation in virtually every situation, with a considerable process that precedes agreement. This progression is, in effect, a mini political and managerial process we have come to know as collaborative politics and its management. This volume explores the process and operations of collaboration and collaborative politics, from routine transactionsor small p politicsto the significant issue forces, or big P politics. Collaboration is defined here as the process of facilitating and operating in multiorganizational arrangements for addressing problems and producing solutions through the contributions of several organizations and individuals. Throughout the book, readers are gradually exposed to analysis of key findings in collaborative politicTrade Review"This is a book that provides students of public administration with an approach that allows them to escape from the issues of classic bureaucracy yet confront issues of structure, process and complexity. In addition, it places the reader in a world that is both universal and (as COVID-19 has shown) constantly changing. As such it prepares students for their venture into the field where they are likely to face incredible conflict and demands. It draws on important academic sources and places them in the classic conflict/collaboration dichotomy."Beryl A. Radin, Georgetown University, USA"The field of collaborative public management and intergovernmental relations lost a giant when Dr. Bob Agranoff passed away. Fortunately, Agranoff left one last parting gift, helped to completion by his co-author Aleksey Kolpakov, with The Politics of Collaborative Public Management, a must-read for any student of how collaboration is essential to pursue public ends. This book provides a much-needed missing piece to our understanding of collaboration: politics. Drs. Agranoff and Kolpakov artfully incorporate the dynamics of politics into the complicated world of the partnership between public organizations working across sectors and levels."Trevor Brown, Dean of John Glenn College of Public Affairs, Ohio State University, USA"In this timely volume, Agranoff and Kolpakov provide an excellent summary of the growing appreciation of collaboration with democratic and bureaucratic contexts. By illustrating the everyday practices of public administrators, they advance an important proposition: that collaboration is neither a new mode of operation nor something to be drawn on just for special occasions. Collaborative management is ubiquitous- from the coordination needed to build a new road or water system to the negotiations needed to carry out more complex intergovernmental relations to the more recent transitions to remote and hybrid workplaces. This is an essential read for anyone looking to build and maintain collaborative capacities for the common good."Christopher Koliba, Edwin O. Stene Distinguished Professor, University of Kansas, USA"The Politics of Collaborative Public Management should be a must-read for every CEO of a non-governmental agency that interfaces with a public bureaucracy—if just in the simple context of being a funding recipient. This is a valuable text for public administration students or other applied fields of study. Drs. Agranoff and Kolpakov do an excellent job of sharing and explaining the evolution of simple bureaucratic functioning to the increasing presence of collaborative management structures and relationships. Likewise, the information shared that portrayed the evolution from bureaucracy to collaboration via a combination of traditional and emergent ideas was invaluable."Art Dykstra, CEO of the Trinity Services Foundation, Human Services organization serving children and adults with intellectual or developmental disabilities or mental illness in the state of Illinois, USATable of ContentsForeword by David H. Rosenbloom Preface 1. From Bureaucracy to the Politics and Organization for Collaborative Management 2. Development of Collaborative Enterprises 3. Organizing Government to Meet Collaboration Challenges 4. The Processes of Reaching Agreement 5. On Power and Operations in Collaboration 6. The Politics of It All 7. Academic Studies of Collaborative Politics and Management 8. Stories in Collaborative Politics 9. The Process Challenges and Struggles of Joint Undertakings 10. Assessing and Improving Collaborative Performance 11. The Future Politics of Public Bureaucracy in a Connected Era 12. Conclusion: Administering Collaborative Affairs in the Digital Era

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Book SynopsisThe Routledge Companion to the Professions and Professionalism is a state-of-the-art reference work which maps out the current developments and debates around the sociology of the professions, and how they relate to management and organizations.Supported by an international contributor team specializing in the disciplines of organizational studies and sociology, the collection provides extensive coverage of this field of research. It brings together the core concepts and issues, and has chapters on all the key aspects of professions in both the public and private sectors, including issues of governance and regulation. The volume closes with a set of international case studies which provide valuable practical insights into the subject.This Companion will be an indispensable reference source for students, scholars and educators within the social sciences, especially within management, organizational studies and sociology. It will also be highly relTrade Review'The Routledge Companion to the Professions and Professionalism offers an innovative and much-needed bridge between the sociology of professions and management studies on professional firms. This impressive collection of thoughtful and well-crafted chapters will be an invaluable resource for anyone interested in professional work, occupations and organizations.' - Roy Suddaby, Professor and Winspear Chair, Peter B. Gustavson School of Business, University of Victoria, Canada and Professor of Strategic Management, Newcastle University Business School, Newcastle University, UK'The study of professional work is one of the most exciting areas in the social sciences. This compendium provides an expert overview of established and emerging issues within this discipline. As such, it is a key reference for anyone with an interest in this area, whether they are established scholars or people who are approaching this exciting field for the first time.' - Professor Daniel Muzio, Professor of Professions and Organizations, Newcastle University, UK and co-founding editor of the 'Journal of Professions and Organization''Students of the professions who want to see the future of their field will do well to study the Routledge Companion to the Professions and Professionalism. Recognizing the way professional work is being transformed in our post-modern world, Professor Dent and his colleagues bring together first-rate theoretical and empirical work to examine the causes and consequences of this change. Drawing on the best scholarship from the fields of sociology and organizational and management studies, the articles assembled here extend and deepen our knowledge of the professions. This collection is destined to become an important landmark in its field.' - Raymond De Vries, Co-Director, Center for Bioethics and Social Science in Medicine, University of Michigan, USA and visiting professor, CAPHRI School for Public Health and Primary Care, Maastricht University, the NetherlandsTable of ContentsPart I: Theories and Contemporary Context of Professions and Professionalism Introduction (Mike Dent) 1. Sociological and Organisational Theories of Professions and Professionalism (Stephen Ackroyd) 2. Governance and Professions (Ellen Kuhlmann, Tuba Agartan and Mia von Knorring) 3. Professions, Service Users and Citizenship: Deliberation, Choice and Responsibility (Evelien Tonkens) 4. Gender, Diversity and Intersectionality in Professions and Potential Professions: Analytical, Historical and Contemporary Perspectives (Jeff Hearn, Ingrid Biese, Marta Choroszewicz, and Liisa Husu) 5. Professions and Power: A Review of Theories of Professions and Power (Mike Saks) Part II: Governing the Professions and Professionalism Introduction (Ellen Kuhlmann) 6. Governing through Professional Experts (Viola Burau) 7. Professions and Financial Incentives (Ruth McDonald and Crawford Spence) 8. Professionalism and Entrepreneurialism (Seppo Poutanen and Anne Kovalainen) 9. Professionalism, Trust and Cooperation (Patrick Brown and Michael Calnan) 10. Professionalism and Knowledge (Teresa Carvalho and Rui Santiago) Part III: Professions, Management and Leadership Introduction (Jean-Louis Denis) 11. Restructuring Professional organizations (C.R. (Bob) Hinings) 12. Hybrid Managers and Professional Leadership (Ian Kirkpatrick) 13. The Professionalization of Management (Kevin T. Leicht) 14. Leadership and ‘Leaderism’: The Discourse of Professional Leadership and the Practice of Management Control in Public Services (Michael I Reed) 15. Professional Agency, Leadership and Organizational Change (Jean-Louis Denis, Nicolette van Gestel and Annick Lepage) Part IV: Global Professionalism and the Emerging Economies Introduction (Ivy Bourgeault) 16. Accountancy, Finance and Banking: The Global Reach of the Professions (Colin Haslam) 17. Professions and Professionalism in Emerging Economies: The Case of South Africa (Debby Bonnin and Shaun Ruggunan) 18. India (International) Inc.: Global Work and the (Re-) Organization of Professionalism in Emerging Economies (Sweethaa Ballakrishnen) 19. Professions and Professionalization in Russia (Elena Iarskaia-Smirnova & Roman Abramov) 20. Professions and the Migration of Expert Labour: Towards an intersectional analysis of transnational mobility patterns and integration pathways of health professionals (Ivy Lynn Bourgeault, Sirpa Wrede, Cecilia Benoit and Elena Neiterman) Part V: Sectoral Analysis: Case Studies Introduction (Mike Dent ) 21. The Professoriate and Professionalism in the Academy (Linda Muzzin and Maria Athina (Tina) Martimianakis) 22. Contemporary Education Policy and Teacher Professionalism (Sølvi Mausethagen and Jens-Christian Smeby) 23. Interprofessional Working for the Health Professions: From Fried Eggs to Omelettes? (Susan Nancarrow and Alan Borthwick) 24. Professional Identity and Social Work (Stephen A. Webb) 25. Journalism and its Professional Challenges (Christiane Schnell)

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Book SynopsisPublic Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public personnel management, such as social equity, labor relations, public employee rights, and the operation of nonprofits.Now in an extensively revised seventh edition, Public Personnel Management presents new, original chapters to examine developments of interest to researchers and Trade Review"This book provides an essential collection of human resource management topics for the public sector from leaders in the field. From current issues, like new ways of working and the impact of COVID-19, to core topics, like social equity, the law, and workforce planning, Riccucci provides a thoughtful compilation for students, scholars, and practitioners alike."Jaclyn Piatak, The University of North Carolina at Charlotte, USATable of Contents1. Public Personnel Management: Its Significance for Government Performance 2. Human Resources Practices and Research in Europe 3. New Ways of Working and Job Outcomes in Public Organizations: The Mutual Gains and Conflicting Outcomes Perspective 4. Diversity, Social Equity, and Representative Bureaucracy – Talk vs. Walk 5. Generational Differences and the Public Sector Workforce 6. Affirmative Action and the Law 7. How Federal Court Decisions on Discrimination Reflect Organizational Justice Violations 8. Understanding and Improving the Work Lives of LGBTQ Public Employees 9. The Rule of Law and Public Service 10. The Lasting Impact of COVID-19 on State and Local Government Workforces 11. Public Sector Unions: Demands, Emotions, and Behavior 12. Workforce Planning in Turbulent Times 13. The Role of Human Resources Management in Cybersecurity 14. Telework in Government 15. Human Resources Management in Nonprofit Organizations

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Book SynopsisPhysicians are often asked to lead healthcare teams, departments, divisions, practices, and hospitals. Though many of them are experts in their fields, they are rarely prepared or educated in business management and leadership. Based on the authors' interviews with many physician and non-physician executives and leaders, medical training contributes little to leadership skills. Many physicians leave medical training with a command-and-control leadership style that later has to be unlearned to succeed in a team-based healthcare environment.This book will help physician leaders to shed derailers and authoritarian leadership tendencies picked up in years of medical training. It is intended for (1) physicians who are transitioning to healthcare leadership roles, (2) senior-level physician and non-physician leaders as a coaching model to develop their physician leader direct reports, and (3) administrative leaders who are partnering with physician leaders.Both authors progrTrade Review“Through creative storytelling and practical, humble personal examples, Hanah Polotsky and Lisa Williams did a superb job guiding physicians in translating clinical skills into healthcare leadership mastery.” Scott Smith, MDSVP & Medical Director Value Based Care, Millennium Physician Group“Physician Leader is a must read for any physician jumping into the turbulent waters of healthcare leadership.” Bruce Schroffel, MS, MPHPresident and CEO, University of Colorado Hospitals (retired)“Why wouldn’t physicians translate their exam room skills to lead successfully as physician leaders? Hanah and Lisa demonstrate how to apply scientific thinking and problem-solving to self-development as a physician leader. They skillfully use coaching and story-telling to illustrate how to capitalize on exam room skills to lead daily improvement.” John E. Billi, MDProfessor Emeritus of Internal Medicine and Former Chief Engineer, Michigan Quality System, University of Michigan“The GUIDES Framework for self-development is a brilliant and indispensable tool for sharpening your leadership skills. Whatever stage your transition from physician to physician leader is in - from just starting your first leadership role to many years as an established physician leader - this book's straightforward and concise advice will resonate and educate. I only wish it had been available during my career transitional years.” Harley A. Rotbart, MDProfessor and Vice Chair Emeritus, Department of Pediatrics, University of Colorado School of Medicine“Primarily written for physicians tasked to step into new administrative roles, Hanah and Lisa thoughtfully and eloquently coach them in how to apply familiar exam room problem-solving to leadership and management. Real world experiences, along with sample case studies, infuse new perspectives into previously mundane leadership lessons, combining to create thoughtful - and practical - information for both new and experienced physician leaders.” Justin Chang, MDPresident, CirrusMD Provider NetworkTable of Contents1. Introducing the Iterative Leadership Model, 2. Seven Leadership Attributes for Successful Physician Leaders, 3. Strategic Thinker, 4. Effective Communicator, 5. Coach, 6. Team Builder, 7. Change Manager, 8. Learner-in-Chief, 9. Problem-Solver, 10. Conclusion Appendix 1: GUIDES Development Plan Template, Appendix 2: Personal and Organizational Change Models, Appendix 3: GUIDES A3 Framework for Iterative Problem-Solving Template, Appendix 4: GUIDES Cross-Functional Redesign Model

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Book SynopsisThe United States spends more than 17% of its gross domestic product (GDP) on health care, while other developed countries throughout the world average 8.7% of GDP on healthcare expenditures. By 2028, that percentage in the United States is projected to be 19.7% of GDP. Yet all this spending apparently doesnât equate to value, quality, or performance. Among 11 high-income countries, the U.S. healthcare industry ranked last during the past seven years in four key performance categories: administrative efficiency, access to care, equity, and healthcare outcomes. This book centers on ways to bring down skyrocketing healthcare costs and improve comparatively low patient outcomes by focusing on the second-highest cost after staffing in U.S. healthcare: the supply chain. The authors present strategies for aligning the healthcare supply chain, leadership, physicians, and department budget owners to achieve evidence-based value analysis (EVA) and effective strategic sourcing. The key

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Book SynopsisIn 2019, National Health Service Trust in England lost 11 members of current and former staff members to suspected suicide. Set against the backdrop of the COVID-19 Pandemic, this book is a case study of how one workplace was affected. It offers a critical examination of how management responded, reflecting on their missteps, their desire to learn, their uncertainty about what actions to take or where to begin, and how they ultimately relied on staff guidance to chart a path forward.Based on research conducted in 2021, this book presents a series of recommendations outlining how to integrate suicide prevention and postvention into organizational policies and wellbeing strategies. The book includes a âœSeeking Support Frameworkâ, âœPostvention Communication Strategy Modelâ and a âœHealthcare Workforce Postvention Toolkitâ, which are practical tools that readers can embed in their own workplaces quicky and efficiently to prevent suicide. This book reveals to the reader how anti-suicide measures can be put in place in a healthcare setting or any organization.Workforce Suicide: Barriers and Postvention in the Healthcare Sector is a sobering yet vital read for any student, researcher or practitioner in the fields of occupational health and safety, healthcare and healthcare management, nursing, medicine, social care or occupational therapy.

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Book SynopsisInnovations in e-health can significantly enhance healthcare accessibility, efficiency and patient safety. The advancements, such as telemedicine and electronic health records, facilitate remote access to healthcare services, reducing geographical barriers and addressing the urgent needs of patients. Moreover, they enable healthcare providers to deliver more personalized and accurate healthcare services thanks to integrating technologies like artificial intelligence. Ehealth optimizes healthcare costs, addresses current, pressing needs of individuals, communities and societies and adapts to the changing landscape of healthcare, making it a crucial and highly relevant topic in todayâs world. This book discusses critical aspects associated with the implementation of technological innovations in the e-health market. The authors have identified the technological innovations introduced in the e-health sector during the last decade of the twenty- first century and explored how patients are adapting to and managing these technological advancements. The authors conducted research in four selected European countries: Poland, Finland, Estonia and Spain, with a focus on understanding the extent to which these new technological solutions have been embraced by demand- side actors, that is, recipients/users of e-health services. The resulting book aims to address the following questions: What barriers do new technological solutions encounter in their implementation? Do the e-health services and solutions contribute to improving health and extending life expectancy in individual European countries? The book offers a comprehensive overview of innovations in digital health services, concentrating on this sector as evaluated by the institutions responsible for their functioning and the development of the supply side of e-health services. Additionally, the book provides an in- depth analysis of patientsâ attitudes toward technological advancements in medical services, focusing on their interaction with digital healthcare solutions and assessing the willingness of e-patients to incorporate cutting-edge e-health services into their health- related behaviors. Finally, the book presents an analysis and assessment of using technological solutions to enhance the efficiency and effectiveness of the healthcare system in Europe.It provides practical insights and a comprehensive view of innovations and e-services in healthcare, catering to a diverse audience, including practitioners and managers of healthcare entities, patients, tech start- ups, researchers and students.

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Book SynopsisThe National Audit Office has played an important role in the checks and balances of the UK parliamentary and political system over the last 40 years. This new book, more than just a history of the UKâs supreme audit institution, examines the very definition of accountability through both an historic and an academic lens, critically exploring questions about the role of audit in a democracy and how well it is working.Holding Government to Account draws on several unique sources of evidence, including interviews with senior officials from the National Audit Office and the civil service, as well as senior parliamentarians with experience of the NAOâs relationships with government and legislature. These interviews are supplemented by an analysis of previously unpublished manuscript material in the National Archives, examination of NAO reports and parliamentary and other reports focused on accountability. The book begins with a history of the National Audit Office in the

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Book SynopsisPublic policy and public administration are fundamental to a functioning society. These fields are embedded into our institutions, everyday lives, and the greater culture. This book will explore public interest roles in 2025 from the student, scholar, and practitioner perspective, as well as from their impacts on people and the planet. As we live through unceasingly unprecedented times, furthering our worldview on governance is essential. Benjamin H. Deitchman starts at the beginning: with understanding the basic perspectives on the public and nonprofit sectors and the roles in serving and leading in communities and beyond. Rigorously rooted in theory and practical experience, he examines how relevant individuals and institutions grow and provide impact, and how this shapes internal views and the views of others, including on television and in sports.While the work is tedious and serious, The Public Policy Perspective: A Personal Analysis of Public Work provides examples and analysis to explore its essentiality, and even its fun. A useful and engaging supplemental reading in an introductory or capstone course to provide perspective on the roles, responsibilities, and opportunities of the public policy or public administration scholar or professional.

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Book SynopsisThis book offers a unique framework to understand how public institutions and private investors can collaborate to sustain long term investments (LTIs), with a specific focus on public-private partnership for infrastructure, blended finance mechanisms, and impact investing.Trade Review‘The business of business is being redefined before our very eyes: inclusion, sustainability, impact and ESG are now integrated into most investment decisions. Much more needs to be done as Agenda 2030 will not be met until “all hands on deck”. This book can serve as a good starting point for this critical collaboration.’ -- Royston Braganza, Grameen Capital‘This book highlights the importance of activating private capital to close the infrastructure gap and creating stronger collaboration between the public and private sectors. This will help to drive economic recovery in the short-term whilst driving longer-term economic and social outcomes.’ -- Marie Lam-Frendo, Global Infrastructure Hub‘This book is an excellent reference to university and master students, executives and civil servants, academic researchers and many others that are keen to learn more about enabling long-term investments and public-private collaborations.’ -- Iliyana Tsanova, European CommissionTable of ContentsContents: Foreword Iliyana Tsanova, Deputy Director-General - DG Budget, European Commission Preface 1. Public-private partnerships for long-term investments: the context and the framework 2. The journey towards sustainability: corporate social responsibility and sustainable investing 3. Catalyzing wealth toF drive positive social and environmental change: impact investing 4. Unlocking private capital through blended finance 5. Infrastructure as long-term investment: understanding the public-private boundaries 6. Developing infrastructure through contractual public-private partnership References Index

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Book SynopsisA unique approach to policy implementation with essential guidance and useful tools Effective Implementation in Practice: Integrating Public Policy and Management presents an instrumental approach to implementation analysis. By spanningpolicy fields, organizations, and frontline conditions in implementation systems, this book provides a robust foundation for policy makers, public and nonprofit managers and leaders. Detailed case studies enable readers to identify key intervention points, become more strategic, and improve outcomes. The engaging style and specific examples provide a bridge to practice, while diagrams, worksheets, and other tools included in the appendix help managers apply these ideas to team meetings, operational planning, and program assessment and refinement. Policy and program implementation is fraught with challenges as public and nonprofit leaders juggle organizational missions and stakeholder expectations while managing policy and program Table of ContentsTables, Figures, and Boxes ix The Authors xi Preface xiii Part One The Implementation Landscape 1 One Framing Implementation 5 Exploring Policy and Program Implementation 9 Defining Implementation Effectiveness 12 Unpacking Implementation Systems 16 Bringing the Analysis to Life 28 Two Conventional Perspectives on Policy and Program Implementation 35 Political Processes and Authority 37 Governance and Management 43 Policy and Program Evaluation 52 Conclusion 64 Three A New Perspective for Implementation: Strategic Action Fields 67 Introducing Strategic Action Fields 69 Core Programs 74 Unpacking Social Structures and Dynamics 82 Conclusion 96 Part Two The Implementation System at Multiple Levels 99 Four Policy Fields 103 Policy Fields in Focus 107 Analyzing the Development of the Core Program 120 Applying Policy Field Analysis 131 Conclusion 136 Five Organizations 139 Organizations in Focus 141 Analyzing the Integration of the Core Program 148 Applying Organizational Analysis 155 Conclusion 162 Six Front Lines 163 Front Lines in Focus 166 Analyzing the Application of the Core Program 174 Applying Frontline Analysis 181 Conclusion 188 Part Three The Practice of Effective Implementation 191 Seven Exploring Implementation in Practice 195 Implementation Dynamics: The Hardest Hit Fund 196 Implementation Dynamics: The Quality Rating and Improvement System 211 Opportunities for Change 222 Eight Leading Learning in Implementation Systems 225 Investigating Technical Challenges 228 Engaging Others in Adaptive Challenges 246 Bringing It All Together 259 Appendix A Policy Field Audit 261 Appendix B Policy Field Visual Diagram 263 Appendix C Program Process Flow 265 Appendix D Organization Program Integration Audit 267 Appendix E Frontline Interactions Audit 271 Appendix F Target Experiences Analysis 275 Appendix G Implementation Dynamics and Outcomes Analysis 279 Appendix H Implementation Improvement Blueprint 283 Notes 287 Bibliography 339 Index 379

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Book SynopsisDeveloped by D. Don Welch during his 28 years of teaching ethics and public policy, the rationale behind A Guide to Ethics and Public Policy is to present a comprehensive guide for making policy judgments. Rather than present specific cases that raise moral issues or discuss the role a few concepts play in the moral analysis of policy, this book instead provides a broad framework for the moral evaluation of public policies and policy proposals. This framework is organized around guiding five principles: benefit, effectiveness, fairness, fidelity, and legitimacy. These principles identify the factors that should be taken into account and the issues that should be addressed as citizens address the question of what the United States government should be able to do. Organized by concept, with illustrations and examples frequently interspersed, the book covers both theory and specific issues.A Guide to Ethics and Public Policy outlines a comprehensive ethical framework, proTrade Review"Welch’s superb book should be required reading for politicians, policy makers, and the public. Smart and sensible, Welch dials down the rhetoric and turns up the intellect in helping us think through the most important moral concerns in public policy."—Mark Rom, Georgetown University"The ethical and legal implications of public administration are explained clearly and accessibly by D. Don Welch. His writing style generates a lively interplay between philosophical theories and classic case studies that are relevant to government and policy-making."—Christine A. James, Valdosta State University"Deploying a framework of five basic principles, D. Don Welch provides a lucid, insightful, humane, and practical approach to public policy. He recognizes that the formulation, analysis, and implementation of good policies aren’t easy and in fact that some choices may involve competition among elemental values. But using his framework, makers of policy (indeed, all conscientious citizens) may choose more reflectively, deliberately, transparently, and intelligently. In an era of dysfunctional government, Welch’s approach is a breath of fresh air."—Mark E. Brandon, Vanderbilt University"Welch’s superb book should be required reading for politicians, policy makers, and the public. Smart and sensible, Welch dials down the rhetoric and turns up the intellect in helping us think through the most important moral concerns in public policy."—Mark Rom, Georgetown University"The ethical and legal implications of public administration are explained clearly and accessibly by D. Don Welch. His writing style generates a lively interplay between philosophical theories and classic case studies that are relevant to government and policy-making."—Christine A. James, Valdosta State University"Deploying a framework of five basic principles, D. Don Welch provides a lucid, insightful, humane, and practical approach to public policy. He recognizes that the formulation, analysis, and implementation of good policies aren’t easy and in fact that some choices may involve competition among elemental values. But using his framework, makers of policy (indeed, all conscientious citizens) may choose more reflectively, deliberately, transparently, and intelligently. In an era of dysfunctional government, Welch’s approach is a breath of fresh air."—Mark E. Brandon, Vanderbilt University"This book may be useful as a supplement, however. Readers interested in law and ethics may find this book of interest as well. Recommended for law and/or ethics graduate students and scholars."-- M. L. Godwin, University of La VerneTable of Contents1. Introduction. 2. Ethical Discourse and Public Policy. 3. Defining the Good: Benefit. 4. Stewardship of Resources: Effectiveness. 5. Serving Justice: Fairness. 6. Honoring Commitments: Fidelity. 7. Ownership of Problems: Legitimacy. 8. Benchmarks and Moral Discernment.

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Book SynopsisNew Ergonomics Perspective represents a selection of the papers presented at the 10th Pan-Pacifi c Conference on Ergonomics (PPCOE), held in Tokyo, Japan, August 25-28, 2014.The first Pan-Pacific Conference on Occupational Ergonomics was held in 1990 at the University of Occupational and Environmental Health, Japan. The main theme of the PPCOE 1990 was âœSearching for Solutions to Occupational Problems.â The successful meetings have taken place in 1990 (Kitakyushu, Japan), 1992 (Wuhan, China), 1994 (Seoul, Korea), 1996 (Taipei, Taiwan), 1998 (Kitakyushu, Japan), 2001 (Beijing, China), 2004 (Cairns, Australia), 2007 (Bangkok, Thailand) and 2010 (Kaohsiung, Taiwan). After two decades of collective endeavors, the conferences have established globally recognized excellence in scientific and professional contributions.Now, PPCOE activities are entering a new stage after a quarter century of history. Fortunately, participants of the PPCOE Final in Tokyo are eager to take Table of ContentsPrefaceMessage from the President: Storyteller of PPCOE historyM. Kumashiro1 Aging and occupational safety2 Workplace ergonomics3 Occupational ergonomics4 Healthcare and special populations5 Human computer interaction6 Current issue and ergonomics approachAuthor index

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Book SynopsisTable of Contents1: Introduction to Worker’s Compensation and Personal Injury in ICD-10 2: Structure Overview of the "2015 ICD-10-CM" Code structure basics Using ICD-10 Overview 3: Components of ICD-10 and Their Usage ‘Z’ codes and their importance in Worker’s Compensation/Personal Injury A basic 7-Step process for Diagnostic coding A basic 7-step process case example 6-category process for injury coding 4: Provider Requirements Combination codes 7th character codes Greater level of detail required External cause codes External causes of morbidity (transport and other) 5: Worker’s Compensation, Personal Injury and Drug or Chemically Induced Diabetes Diabetes Mellitus discussion Use of flow charts for diabetes Diabetes flow charts 2015 ICD-10-CM draft release expert edition – diabetes mellitus section 6: Worker’s Compensation and Personal Injury Billing Guide Personal injury example – case #1 Worker’s compensation example – case #2 Worker’s compensation example – case #3 Billing for physical therapy Billing for injections Billing for x-rays Billing for minor surgical procedures 7: Commonly Used Diagnosis Codes Abdominal pain – ICD-10 category R10 Carpal Tunnel Syndrome in Worker’s Compensation and Personal Injury Psychosocial discussion 8: Complex Examples and Worksheet section Example of whiplash case Example on pain management Example on carpal tunnel syndrome with multiple other injuries Example on Agreed Medical re-evaluation from an Internal Medical or Cardiovascular standpoint Example on medical sleep disorder evaluation Example on Orthopaedic Agreed Medical evaluation – complicated by Straph Infection following surgery Example on Psychiatric Agreed Medical re-examination 9: Causation and Apportionment in Worker’s Compensation and Personal Injury 10: Dilemma of the Independent Medical Evaluator The Law of Unintended Consequences Overview for Independent Medical Evaluators Appendices: Appendix 1: Medicare coverage, diagnosis requirements and coding edits Correct Coding Initiative (CCI) Edits ICD-9 Diagnosis Codes are used in Current LCD’s Appendix 2: Worker’s Compensation and Medicare Set asides Appendix 3: Implementation Guide for ICD-10 Appendix 4: Discussion of ICD-10 Crosswalks Appendix 5: Crosswalk from ICD-9 to ICD-10 of common diagnosis codes used in Worker’s Compensation and Personal Injury with notes on potential problem areas Appendix 6: Glossary Appendix 7: General Sample Fee Slip Appendix 8: New California Worker’s Compensation Forms Appendix 9: Web Links for additional information

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Book SynopsisThe best decisions made by public managers are based not on instinct, but on an informed understanding of what's happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. Now in a thoughtfully revised second edition, this textbook shows students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions.Uniquely, Eller, Gerber, and Robinson present research methodologies through a series of real-life case studies, with each chapter exploring situations where a public manager can use research to answer specific questions, demonstrating how that research can inform future policy. Taking readers through the key concepts, from research design and sampling to interviews, survey data, and more statisticTable of ContentsSection 1. The Purpose and Value of Evaluation and Analytic Skills and their Use in Evidence in Decision-making 1. Introduction: What is Research? 2. Evidence-based Practice for Public Affairs 3. The Research Process: An Introduction to Key Concepts 4. Conducting Preliminary Research Section 2. The Basic Operations of Research: Setting Up a Project, Gathering Data 5. Research Design 6. Measurement 7. Population Sampling 8. Case Studies 9. Interviews 10. Field Research 11. Survey Data Section 3. Estimating How the World Works: Testing Claims and Drawing Inferences 12. Coding and Data Display 13. Descriptive Statistics 14. Introduction to Probability and Distributions 15. Hypothesis Testing 16. Measures of Association Section 4. Advanced Quantitative Techniques and Applied Decision Tools 17. Simple Linear Regression 18. Multiple Least Squares Regression Analysis 19. Applied Decision Tools 20. Mixing Research Methods Section 5. Managing Project, Completing Projects 21. Managing Research and Evaluation Projects 22. Presenting Research: Writing and Speaking in Policy and Management Settings 23. Conclusion: Bringing It All Together Appendix

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Book SynopsisWe are in the midst of what may well be the most confusing, turbulent period in the history of modern medicine. This book seeks to cut through the fog and confusion that enshrouds the health care industry to provide clarity on where the industry stands today and where it is headed. The book defines the major challenges in health care through the journey of Northwell Health, one of the largest provider organizations in the country. The central issues in what is nearly one-fifth of the United States economy are played out daily within this not-for-profit organization. Northwell is New York state's largest workers, and $11 billion in annual revenue.The book candidly portrays key leaders within Northwell on the most vexing challenges in health care: How to provide primary and specialty care spending; how to create and sustain an internal system of continuous learning to enable employees at all levels to stay current in an industry that is changing at warp speed; how to proTrade Review"The story of Michael J. Dowling and Northwell Health should be read by anyone who hopes to understand the challenges faced by hospitals in this turbulent era. It shows how one great hospital system and [is] managing change, and helping to lead the transformation of American healthcare."-Toby Cosgrove, MD, CEO and President, Cleveland Clinic"The book is brilliant! It will help you see into the future and serve as a leadership text for years to come."-Maureen Bisognano, President Emerita and Senior Fellow Institute for Healthcare Improvement"This is a book about change. Northwell Health’s reshaping of itself as a high quality consumer focused population health based institution is an Operational Roadmap for the future of America’s healthcare delivery system. The Northwell story is the beginning of tomorrow.’’-Stephen Berger, Chairman Commission on Health Care Facilities in the 21st Century"By combining a caring mission with a commitment to learning and innovation, Northwell Health and CEO Michael Dowling are leading the future of healthcare."- Jeff Immelt, Chairman and CEO, GE"The story of Michael J. Dowling and Northwell Health should be read by anyone who hopes to understand the challenges faced by hospitals in this turbulent era. It shows how one great hospital system and [is] managing change, and helping to lead the transformation of American healthcare."-Toby Cosgrove, MD, CEO and President, Cleveland Clinic"The book is brilliant! It will help you see into the future and serve as a leadership text for years to come."-Maureen Bisognano, President Emerita and Senior Fellow Institute for Healthcare Improvement"This is a book about change. Northwell Health’s reshaping of itself as a high quality consumer focused population health based institution is an Operational Roadmap for the future of America’s healthcare delivery system. The Northwell story is the beginning of tomorrow.’’-Stephen Berger, Chairman Commission on Health Care Facilities in the 21st Century"By combining a caring mission with a commitment to learning and innovation, Northwell Health and CEO Michael Dowling are leading the future of healthcare."- Jeff Immelt, Chairman and CEO, GETable of ContentsPreface; Chapter 1: Mission; Chapter 2: Building an Integrated Network; Chapter 3: Redefining Medical Education; Chapter 4: Learning Obsession; Chapter 5: Emergency Preparedness; Chapter 6: What Does Quality Care Look Like?; Chapter 7: Rory: "I got the ball"; Chapter 8: The Best Financial Strategy: Reduce Patient Suffering; Chapter 9: Beyond the Horizon

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Book SynopsisIs it your objective to bring about positive change for your business or organisation by influencing the policy and regulatory environment in which you operate?Do you need to know how to engage with decision-makers in government and other key influencers?Are you looking to pursue or advance your career in Public Relations?Ambitious practitioners working within Public Relations and Corporate Social Responsibility, inside or outside government respectively, and in private or non-profit organisations, will find this an invaluable guide.Revealing insights into the inner workings of government and drawing on real-life case studies, this book offers practical, clear, creative ideas and innovative strategies designed to empower Public Relations professionals to engage with key stakeholders effectively and to influence government policy and regulation. At a time of considerable uncertainty and ever-evolving government policy and regulation, this book shows how it is posTrade Review‘‘Practitioners face major barriers in getting their voice heard. I have considerable experience of the formal and informal processes involved when engaging with decision-makers in government and other key influencers, and I have developed strategies that work. Writing this book enables me to share my experiences and insights with public relations practitioners and related professionals so that they can become more effective influencers’’. Chris Anastasi, Author.'Society today has given voice to many diverse views. People and institutions expect to have a voice in issues that affect their government, their society and their lives. Successful institutions, both public and private, need to find ways to speak to these diverse and (sometimes) competing views such that all stakeholders feel their positions and opinions have been fairly and fully considered. This book gives excellent guidance based on examples of successful stakeholder engagement programs and the experience of leaders who have been successful in effective stakeholder engagement.' — Bill Coley CBE, former President of Duke Power and CEO of British Energy 'Many CEOs and FDs struggle to appreciate the real value of stakeholder engagement. They find it hard to envision what effective stakeholders can achieve for the bottom line in opportunities realised or pitfalls avoided. They should read this book to understand how crucial a focused campaign can be to commercial success. The case studies are illuminating on what works and what not to do. They depend on building trust and relationships based on strong ethical standards. There are lessons here for the private sector in delivering value for money and the public sector in wrongly assuming a government relations function is not needed. It is. Most importantly, there's an understanding of the hands-on role of a Company's leaders in the stakeholder dialogue and building credibility. This is a team effort. The other key audience for this book is Government Affairs professionals. Those running, or setting up, these departments will find the step by step guide to a targeted programme invaluable. Chris Anastasi describes to audiences to target, the many tiers of influencers that shape policy, the importance of galvanising wider support, and above all a focused approach to securing opportunities and managing risks. The case studies show how tangible value can be measured and delivered, Government relations professionals can use this unique book as a benchmarking resource or a template for success. It plugs a gap in the field of stakeholder relations.' — Robert Armour OBE, Deputy-Chair NuGeneration'Never before has it been so vital for business to ensure that its side of the story is properly told and understood. Chris Anastasi has written an invaluable practical guide to strategic stakeholder engagement.' — Sir Adrian Montague CBE, Chairman Aviva'As Energy Adviser to the Welsh Government I am happy to endorse the basic premise of this book which is the importance for successful developments of well-structured and actioned strategic stakeholder engagement. In a UK context it is interesting to reflect on the stress by the UK Government on the four new industrial strategy grand challenges. These cover the widespread use of artificial intelligence; modernised mobility, healthy ageing and clean growth. With all these sectors, effective stakeholder engagement is vital and includes the huge variation of stakeholders from individual consumers to pension funds looking to invest £billions for secure long term returns. The only sensible way to do this is to adopt a very professional and well-researched approach which normally involves the commitment of significant resources. Chris’ book, based on his front-line experience in the energy field and in depth case studies covering a very wide range of circumstances, provides an excellent overview for anyone who is interested in understanding the complexity of the issues and the core elements essential for success. In his book Chris does stress the importance of a clear story as the basis for a successful engagement strategy, whoever the targeted stakeholder. This importance, along with leadership can not be over-stressed: points which Chris makes well, once again illustrated through the use of diverse real-life case studies.' — Professor Ron Loveland, Energy AdviserTable of Contents1. Setting the scene for strategic stakeholder engagement 2. Decision-makers 3. Key influencers 4. Stakeholder engagement processes 5. Organising for stakeholder engagement 6. Delivering the engagement strategy and programme 7. Reflection

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Book SynopsisLeading Reliable Healthcare describes state of the art' healthcare management systems. The key focus of the publication is reliable'; describing how leadership can ensure never less than reliable standards of care for patients and how excellence can be achieved. The focus throughout is on ensuring that patients and their families can depend on a reliable healthcare system for their needs, fulfilling their expectations that hospitals are trustworthy, stable and capable of dealing with their health, from the simplest to the most complex illnesses.Each of the chapters focuses on a different aspect of building a reliable healthcare system, concentrating on the leadership necessary to deliver and manage the different component elements of the healthcare system. The nominated contributors for this book are recognized leaders from various healthcare systems around the globe, including the UK, USA, Canada and South Korea/Singapore. The contributors have been selected toTable of ContentsChapter 1: Developing the Organizational Culture How to develop a governance strategy which orients the organization towards achievement, competency, outcome and innovation. Methods on how to get staff to embrace the vision and mission of the organization and achieve a commitment to quality patient-centered care. How to involve patients and care givers in setting institutional goals. Preparation and implementation of codes of conduct in all levels of clinical and non-clinical staff. Chapter 2: Leading Operational Effectiveness Effective implementation of policies and procedures Choice of measures of productivity and their delivery Devolution of responsibility, eg., by establishment of Departmental Performance Management Programs How to incentive staff engagement and empowerment Introduction to lean management techniques How to recruit and retain talent Chapter 3: Leading Effective Clinical Practice Physician and healthcare worker engagement to establish clinical outcomes agenda Description and delivery of best clinical practice (adoption of guidelines and clinical pathways) Understanding patient flow and delivering timely healthcare Monitoring clinical outcomes for efficacy and safety International benchmarking of clinical outcomes Chapter 4: Ensuring Patient Safety Introducing a Safety-First Culture Clarify accountability at every level of the organization How to strengthen safety reporting system A system for identifying and eliminating unsafe condition Introducing incentives to support a safety first culture Chapter 5: Leading a High Reliability Organization How to adapt and apply the lessons of high-reliability science to enable hospitals to reach levels of quality and safety that are comparable to those of the best high-reliability organizations, such as the aviation and nuclear industries. Introduce a practical framework for assessing the hospitals’ readiness for and progress toward high reliability. Implementation of an incremental process to move the hospital to an appropriate level of reliability. Chapter 6: Introducing Information Technology: a neural network for reliable healthcare Digital healthcare Value adding EMR Clinical decision support system Stability of the digital system Security of information Administrative, financial and logistic technology Digital disaster preparedness plan Chapter 7: Ensuring Healthcare Education and Training to support organizational effectiveness Learning organization concept Talent management Skills maintenance and upgrade Staff development (physicians, nurses, allied health, managers, etc.) Targeted scholarship Career professional development Gap replacement Leadership education Chapter 8: Leading Integration of Primary Healthcare and Hospitals Integrating preventative medicine and screening across the interface Clinical pathways and primary healthcare as a filter to prevent hospital overload How to shift elements of women and child health to the community Shifting the balance of chronic disease management to primary care Chapter 9: The Introduction of Performance Parameters How to shift clinical quality indicators from process driven to clinical outcomes How to develop patient reported outcome measures Introducing business intelligence indicators Chapter 10: Delivering better value in healthcare Using programmatic funding to support the introduction of value as a clinical concept Introducing rationing methodologies based on the incremental cost-effectiveness of new technologies Exploring the concept that investment in some new service development should be mirrored by disinvestment in services which add little clinical value Chapter 11: Leadership Through Crisis The role of the leader and board of directors Preparing a disaster preparedness and risk management plan Description of the emergency response, encompassing; communication (both internal and external); staff engagement, staff and patient protection Using recovery from the crisis to leverage wider cultural change within the organization Chapter 12: How to Deal with Innovation Robotic surgery Immunotherapy PET CT scanning linked to cyclotron production of radio-isotopes Generation of hospital based intellectual property and its commercialization

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Book SynopsisHow can a smartwatch help patients with diabetes manage their disease? Why can't patients find out prices for surgeries and other procedures before they happen? How can researchers speed up the decade-long process of drug development? How will Precision Medicine impact patient care outside of cancer? What can doctors, hospitals, and health systems do to ensure they are maximizing high-value care? How can healthcare entrepreneurs find success in this data-driven market?A revolution is transforming the $10 trillion healthcare landscape, promising greater transparency, improved efficiency, and new ways of delivering care. This new landscape presents tremendous opportunity for those who are ready to embrace the data-driven reality. Having the right data and knowing how to use it will be the key to success in the healthcare market in the future. We are already starting to see the impacts in drug development, precision medicine, and how patients with rare diseases are diagnoTrade Review"Moneyball Medicine discusses some of the remarkable innovations that are developing across the healthcare industry. Harry and Malorye provide readers with a front row seat to the most important emerging healthcare system challenges - and opportunities - of our time. We started Flatiron because we wanted to ensure that all cancer patients - not just those with the means and resources - have access to the same cutting-edge research. It is our hope that this book will stimulate discussions around the value of next generation technology in healthcare so that the industry can continue to innovate." -Zach Weinberg, Co-founder, COO & President Flatiron HealthMoneyBall Medicine puts you at the center of healthcare’s new frontier where medicine, technology, information and business are converging and advancing with unprecedented speed and importance. The stakes could not be higher, and I recommend this book for anyone interested in learning more about this truly disruptive revolution in the ever-changing healthcare landscape-Eric Schadt, PhD, Dean for Precision Medicine, Mount Sinai Health System Professor, Genetics and Genomic Sciences at Mount SinaiThe political turbulence focused on what comes next for Medicaid, Medicare, and the ACA (Obamacare) public exchange products simply reinforces the fundamentals of health care in the United States. Increased access, increased value, and better patient experience will be keys for all successful stakeholders.In Moneyball Medicine, Harry and Malorye describe the unique confluence of entrepreneurial innovation and the many entrenched and evolving health care components of the health care supply chain, and defines the parameters that predict who will win and who will lose.-Glenn D. Steele, Jr., MD, PhD, Chairman of xG Health Solutions, Vice-Chair of Health Transformation Alliance, and past CEO of Geisinger Health SystemData, data everywhere. Well, historically it’s been everywhere but in healthcare, where our industry has been laggards in distributing, sharing, synthesizing, and analyzing data to make decisions for researchers, physicians, patients, and insurers. MoneyBall Medicine thoughtfully walks us through the change in healthcare which has already commenced. Data will finally take center stage, especially in cancer care.-Mike Pellini, MD, MBA, Chairman and former Chief Executive Officer Foundation MedicineThe explosive force that's transforming healthcare is digital. Harry and Maloyre have aptly captured and described this tidal wave in a compelling compendium of examples and interviews. MoneyBall Medicine lays the foundation for understanding how new types of data will change the way we discover medicines, measure their impact, deploy, deliver and even replace them. -Christine Lemke, Cofounder & President Evidation Health, Inc. As a citizen scientist activist and the mom of children with a genetic condition, I welcome the effect on healthcare of meaningful data, carefully analyzed and appropriately utilized. Moneyball medicine artfully traverses the ever-evolving dynamic landscape and focuses in on the various levers and fulcrums that might make the difference, all the while keeping the consumer in the center.-Sharon Terry, President and Chief Executive Officer Genetic AllianceWe face a perfect storm: A medical profession, reluctant to emerge from principles of apprenticeship and autonomous practice to evidence based approaches, still largely rewarded by volume based payments. And a healthcare industry, which has accumulated legacy structures never designed for efficiency and interoperability. The combination has resulted in an increasingly unaffordable US healthcare delivery system which covers only part of the populous and has outcomes at or below the level of other civilized countries. Expedient and systematic solutions are further impeded by privacy and safety concerns, which have resulted in well intended, but impractical legislation and heavy regulatory burden. Glorikian’s and Branca’s inspiring book highlights real (entrepreneurial) opportunity to use the power of multisource big data and emerging analytic approaches to get out of this misery and revolutionize the way healthcare is delivered to ever more data-conscious, engaged patients.-Christoph Wald, M.D., Ph.D., M.B.A., F.A.C.R., Chairman, Department of Radiology & President of the Medical Staff, Lahey Hospital & Medical Center Professor of Radiology, Tufts University Medical SchoolData has become a significant strategic resource in healthcare. Just as sports, financial services, retail and virtually all other industries have been shaped by data and analytics, so too will health care. Harry and Malorye have done an exceptional job of documenting and analyzing this remarkable transition in the largest and most complex sector in our economy – healthcare.-John Glaser, PhD, Vice President, Population Health and Global Strategy Cerner Corp.The pace of scientific development is proceeding unlike any other time in the history of healthcare. Precision Medicine is becoming a reality. MoneyBall Medicine provides a compelling overview of how new technologies, diagnostic tests and drugs are being introduced at record speed, and how these advancements and the resulting access to increasing amounts of patient-specific data are rapidly transforming the way healthcare can and will be delivered.-Jennifer Levin Carter MD, MPH. Founder and Chief Medical Officer, N-of-One, Inc.The future of healthcare is inevitably data driven. As our ability to collect, sort and analyze data improves, the predictability of what people need is enhanced. This will result in more precise medicine, with better customized and personalized treatment plans for our patients. This book is ahead of its time, bringing together concepts of new innovations aimed at improving healthcare delivery.-Dr. Kathryn Teng, MD, MBA, Physician executive leader and Division chief at MetroHealth Medical Center"The convergence of big data and AI is changing the paradigm for the entire healthcare sector - MoneyBall Medicine is a MUST-READ book for entrepreneurs hoping to make an impact in this complex ecosystem."-Dekel Gelbman, MBA, Chief Executive Officer FDNAIf you want to understand the future of healthcare, you need to read MoneyBall Medicine. Paralleling the data-driven transformation of baseball, Harry Glorikian and Malorye Allison Branca delve into the data and analytic trends which are revolutionizing health care. As this book articulately describes, it's only through collecting, connecting and understanding data that we will arrive at a patient-centered health care system. Grounded in first-hand accounts, rich in detail, and accessible to practitioners and experts alike, MoneyBall Medicine is a great read and worthwhile investment.-Robert Metcalf, MBA, Chief Executive Officer Concert GeneticsHarry and Malorye’s book provides a comprehensive look at how data is rapidly becoming the currency of modern medicine and how this is fueling a market comprised of a diverse set of technologies, approaches and business opportunities. Notably, of course, the goal must be to maximize the rate of exchange, from data to true clinical value. The book recognizes the diversity and lack of synchrony among the critical market factors that impact this exchange, i.e. payers, providers, patients (needs, expectations and hopes), physicians and pharma. By identifying and describing the concerns and priorities of this network, this book can serve as a solid base for advancing towards addressing an even bigger opportunity…that of the unstated and unmet clinical needs that we don’t currently even consider. -Michael N. Liebman, PhD, Managing Director, IPQ Analytics, LLC Adj Professor of Pharmacology and Physiology, Drexel College of MedicineThe U.S. health care system is undergoing sweeping change with profound implications for all Americans, and the change is not waiting for Congress or the White House to determine its fate. Moneyball Medicine defines this pivotal time as we live it, showing how new expectations shape our health care, and how each of us as individuals will be changed by it too. I can’t think of a more compelling and important book for future historians, who will no doubt wonder how our health care system was so dramatically transformed in the early 21st century.-Leah F. Binder, MA, MGA, President & CEO"If the difference between evolution and revolution is the speed of change, then healthcare is now in the mode of revolutionary change," say authors Harry Glorikian and Malorye Allison Branca in MoneyBall Medicine: Thriving in the New Data-Driven Healthcare Market. Healthcare spending in the US today is simply unsustainable. In this book Glorikian and Branca reveal promising trends that will revolutionize healthcare. I believe their visions are spot on. If you want a glimpse into the future, read this book. It’s fascinating and very well documented.-Tom Emerick, former VP or Global Benefits at Walmart, population health consultant, cofounder of EdisonHealth, and coauthor of Cracking Health Costs and An Illustrated Guide to Personal Health.‘Moneyball Medicine’ takes the reader on a deliberately pragmatic insider’s journey of how raw, objective, hard data is already becoming the driver of better, more cost-effective medicinal decision-making in healthcare today. This book offers something for everyone– from the back-stories bringing observations to life, to the references for deeper-diving, it delivers. In short, if you ever wondered why "It’s the Economy, stupid" has become "It’s the Data, stupid", read MoneyBall Medicine.-Susan Ward, PhD, Executive Director Collaborative Trajectory Analysis Project (cTAP) After painting a bleak portrait of our current healthcare landscape – an inefficient, often ineffective and expensive system that’s stuck in the 20th Century--Harry and Malorye offer readers a remarkably insightful look at how data-driven healthcare and drug development will offer patients customized, effective, and more cost-efficient solutions in the near future. In other words, these new data-driven model will empower patients to take a more active role in their healthcare decisions. Moneyball Medicine is required reading for anyone interested in the evolution of medicine, healthcare practice and data analytics.-Niven R. Narain, Co-Founder, President and CEO Berg Health We are all now living in a world of data driven medicine. Moneyball Medicine is a really important source for navigating in this new world.-Royalty Pharma - Co-Founder and Chairman of the Investment Committee, Locus Analytics – CEO, Syntax - CEO"Moneyball Medicine discusses some of the remarkable innovations that are developing across the healthcare industry. Harry and Malorye provide readers with a front row seat to the most important emerging healthcare system challenges - and opportunities - of our time. We started Flatiron because we wanted to ensure that all cancer patients - not just those with the means and resources - have access to the same cutting-edge research. It is our hope that this book will stimulate discussions around the value of next generation technology in healthcare so that the industry can continue to innovate." -Zach Weinberg, Co-founder, COO & President Flatiron HealthMoneyBall Medicine puts you at the center of healthcare’s new frontier where medicine, technology, information and business are converging and advancing with unprecedented speed and importance. The stakes could not be higher, and I recommend this book for anyone interested in learning more about this truly disruptive revolution in the ever-changing healthcare landscape-Eric Schadt, PhD, Dean for Precision Medicine, Mount Sinai Health System Professor, Genetics and Genomic Sciences at Mount SinaiThe political turbulence focused on what comes next for Medicaid, Medicare, and the ACA (Obamacare) public exchange products simply reinforces the fundamentals of health care in the United States. Increased access, increased value, and better patient experience will be keys for all successful stakeholders.In Moneyball Medicine, Harry and Malorye describe the unique confluence of entrepreneurial innovation and the many entrenched and evolving health care components of the health care supply chain, and defines the parameters that predict who will win and who will lose.-Glenn D. Steele, Jr., MD, PhD, Chairman of xG Health Solutions, Vice-Chair of Health Transformation Alliance, and past CEO of Geisinger Health SystemData, data everywhere. Well, historically it’s been everywhere but in healthcare, where our industry has been laggards in distributing, sharing, synthesizing, and analyzing data to make decisions for researchers, physicians, patients, and insurers. MoneyBall Medicine thoughtfully walks us through the change in healthcare which has already commenced. Data will finally take center stage, especially in cancer care.-Mike Pellini, MD, MBA, Chairman and former Chief Executive Officer Foundation MedicineThe explosive force that's transforming healthcare is digital. Harry and Maloyre have aptly captured and described this tidal wave in a compelling compendium of examples and interviews. MoneyBall Medicine lays the foundation for understanding how new types of data will change the way we discover medicines, measure their impact, deploy, deliver and even replace them. -Christine Lemke, Cofounder & President Evidation Health, Inc. As a citizen scientist activist and the mom of children with a genetic condition, I welcome the effect on healthcare of meaningful data, carefully analyzed and appropriately utilized. Moneyball medicine artfully traverses the ever-evolving dynamic landscape and focuses in on the various levers and fulcrums that might make the difference, all the while keeping the consumer in the center.-Sharon Terry, President and Chief Executive Officer Genetic AllianceWe face a perfect storm: A medical profession, reluctant to emerge from principles of apprenticeship and autonomous practice to evidence based approaches, still largely rewarded by volume based payments. And a healthcare industry, which has accumulated legacy structures never designed for efficiency and interoperability. The combination has resulted in an increasingly unaffordable US healthcare delivery system which covers only part of the populous and has outcomes at or below the level of other civilized countries. Expedient and systematic solutions are further impeded by privacy and safety concerns, which have resulted in well intended, but impractical legislation and heavy regulatory burden. Glorikian’s and Branca’s inspiring book highlights real (entrepreneurial) opportunity to use the power of multisource big data and emerging analytic approaches to get out of this misery and revolutionize the way healthcare is delivered to ever more data-conscious, engaged patients.-Christoph Wald, M.D., Ph.D., M.B.A., F.A.C.R., Chairman, Department of Radiology & President of the Medical Staff, Lahey Hospital & Medical Center Professor of Radiology, Tufts University Medical SchoolData has become a significant strategic resource in healthcare. Just as sports, financial services, retail and virtually all other industries have been shaped by data and analytics, so too will health care. Harry and Malorye have done an exceptional job of documenting and analyzing this remarkable transition in the largest and most complex sector in our economy – healthcare.-John Glaser, PhD, Vice President, Population Health and Global Strategy Cerner Corp.The pace of scientific development is proceeding unlike any other time in the history of healthcare. Precision Medicine is becoming a reality. MoneyBall Medicine provides a compelling overview of how new technologies, diagnostic tests and drugs are being introduced at record speed, and how these advancements and the resulting access to increasing amounts of patient-specific data are rapidly transforming the way healthcare can and will be delivered.-Jennifer Levin Carter MD, MPH. Founder and Chief Medical Officer, N-of-One, Inc.The future of healthcare is inevitably data driven. As our ability to collect, sort and analyze data improves, the predictability of what people need is enhanced. This will result in more precise medicine, with better customized and personalized treatment plans for our patients. This book is ahead of its time, bringing together concepts of new innovations aimed at improving healthcare delivery.-Dr. Kathryn Teng, MD, MBA, Physician executive leader and Division chief at MetroHealth Medical Center"The convergence of big data and AI is changing the paradigm for the entire healthcare sector - MoneyBall Medicine is a MUST-READ book for entrepreneurs hoping to make an impact in this complex ecosystem."-Dekel Gelbman, MBA, Chief Executive Officer FDNAIf you want to understand the future of healthcare, you need to read MoneyBall Medicine. Paralleling the data-driven transformation of baseball, Harry Glorikian and Malorye Allison Branca delve into the data and analytic trends which are revolutionizing health care. As this book articulately describes, it's only through collecting, connecting and understanding data that we will arrive at a patient-centered health care system. Grounded in first-hand accounts, rich in detail, and accessible to practitioners and experts alike, MoneyBall Medicine is a great read and worthwhile investment.-Robert Metcalf, MBA, Chief Executive Officer Concert GeneticsHarry and Malorye’s book provides a comprehensive look at how data is rapidly becoming the currency of modern medicine and how this is fueling a market comprised of a diverse set of technologies, approaches and business opportunities. Notably, of course, the goal must be to maximize the rate of exchange, from data to true clinical value. The book recognizes the diversity and lack of synchrony among the critical market factors that impact this exchange, i.e. payers, providers, patients (needs, expectations and hopes), physicians and pharma. By identifying and describing the concerns and priorities of this network, this book can serve as a solid base for advancing towards addressing an even bigger opportunity…that of the unstated and unmet clinical needs that we don’t currently even consider. -Michael N. Liebman, PhD, Managing Director, IPQ Analytics, LLC Adj Professor of Pharmacology and Physiology, Drexel College of MedicineThe U.S. health care system is undergoing sweeping change with profound implications for all Americans, and the change is not waiting for Congress or the White House to determine its fate. Moneyball Medicine defines this pivotal time as we live it, showing how new expectations shape our health care, and how each of us as individuals will be changed by it too. I can’t think of a more compelling and important book for future historians, who will no doubt wonder how our health care system was so dramatically transformed in the early 21st century.-Leah F. Binder, MA, MGA, President & CEO"If the difference between evolution and revolution is the speed of change, then healthcare is now in the mode of revolutionary change," say authors Harry Glorikian and Malorye Allison Branca in MoneyBall Medicine: Thriving in the New Data-Driven Healthcare Market. Healthcare spending in the US today is simply unsustainable. In this book Glorikian and Branca reveal promising trends that will revolutionize healthcare. I believe their visions are spot on. If you want a glimpse into the future, read this book. It’s fascinating and very well documented.-Tom Emerick, former VP or Global Benefits at Walmart, population health consultant, cofounder of EdisonHealth, and coauthor of Cracking Health Costs and An Illustrated Guide to Personal Health.‘Moneyball Medicine’ takes the reader on a deliberately pragmatic insider’s journey of how raw, objective, hard data is already becoming the driver of better, more cost-effective medicinal decision-making in healthcare today. This book offers something for everyone– from the back-stories bringing observations to life, to the references for deeper-diving, it delivers. In short, if you ever wondered why "It’s the Economy, stupid" has become "It’s the Data, stupid", read MoneyBall Medicine.-Susan Ward, PhD, Executive Director Collaborative Trajectory Analysis Project (cTAP) After painting a bleak portrait of our current healthcare landscape – an inefficient, often ineffective and expensive system that’s stuck in the 20th Century--Harry and Malorye offer readers a remarkably insightful look at how data-driven healthcare and drug development will offer patients customized, effective, and more cost-efficient solutions in the near future. In other words, these new data-driven model will empower patients to take a more active role in their healthcare decisions. Moneyball Medicine is required reading for anyone interested in the evolution of medicine, healthcare practice and data analytics.-Niven R. Narain, Co-Founder, President and CEO Berg Health We are all now living in a world of data driven medicine. Moneyball Medicine is a really important source for navigating in this new world.-Royalty Pharma - Co-Founder and Chairman of the Investment Committee, Locus Analytics – CEO, Syntax - CEOTable of ContentsIntroduction: Welcome to the Age of Moneyball Medicine Chapter 1: The $10 Trillion Healthcare Industry’s Moneyball Moment Chapter 2: Precision Medicine: Data-Driven Diagnosis and Treatment Chapter 3: Personally Tailored Cancer Treatment Chapter 4: Baby Testing Boom: Genomics-Based Prenatal Diagnostics Chapter 5: New Hope for People with Rare Diseases Chapter 6: Price and Quality Transparency: The Dawn of Medical ShoppingChapter 7: Value-Based Care: Paying for Results Chapter 8: Data-Driven Drug Discovery and Development Chapter 9: The Next-Generation Health SystemChapter 10: Digital Health: Moving from Sci-Fi Fantasy to a New Healthcare RealityConclusion: The Next-Generation Healthcare Landscape

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Book SynopsisYou got into healthcare because you wanted to help people, but quickly discovered providing high-quality care is challenging. Seemingly impossible demands are placed on you and your team. Some coworkers are constantly complaining; others are in their silos doing only what they must to get through the long days. Collaboration is often lacking, and patients suffer the painful consequences. It's easy to become overloaded with work and overwhelmed with negativity.This is not how the healthcare profession has to be. There is a new science Positive Psychology that studies how people are able to perform extraordinarily well in challenging situations. After a dozen years of research in prestigious medical centers, an evidence-based method for applying this science has been developed. That six step program is PROPEL. You will read stories illustrating the experiences of doctors, nurses and administrators who learned to use PROPEL to transform their professional Trade Review"I worked with PROPEL for years. It’s amazing to me what these principles can do to engage a multidisciplinary healthcare team. The units who used PROPEL saw results such as: increased employee engagement scores, decreased falls, and decreased turnover. People started coming to work happy to be there instead of dreading the issues that were bound to come up. PROPEL changed the way that our teams viewed and solved problems. Problems became an opportunity to improve and collaborate rather than a way of bringing the team down. Staff started supporting each other and work became more like family. I’m now the Senior Vice President of Patient Care Services and Chief Nursing Officer at GBMC Healthcare and have already brought PROPEL to this organization because I know about the positive changes it creates."-JoAnn Z. Ioannou, DNP, MBA, RN, NEA-BC, Senior Vice President - Patient Care Services and Chief Nursing Officer, GBMC HealthCare"A must read for health care leaders desiring enhanced team work and improved outcomes. PROPEL principles artfully distills essential positive psychology elements and offers efficient techniques; converting theory to action.In this enjoyable read, Thomas Muha, PhD unlocks a pathway to peak performance, accessible even to the busiest professional."-Brooke Buckley, MD FACS, MedChi, The Maryland State Medical Society, President 2015-2016, Anne Arundel Medical Center, Chief, Division of General Surgery, Medical Director, Acute Care Surgery"Tom Muha has written a very important book that should be mandatory reading for anyone involved in health care. It combines scholarly research findings with practical advice and strategies for both personal flourishing and organizational success. Given the importance and centrality of health care in our society and around the world, this work is sure to make a significant impact for the better."-Kim Cameron, Ph.D., Co-Founder, Center for Positive Organizations, University of Michigan, Author, Positive Leadership: Strategies for Extraordinary Performance "Peppered with illustrative stories and examples, Dr. Muha shares a cornucopia of plans, workshop designs and tools for change agents determined to propel engagement, personal fulfillment, quality care, and peak performance in their organizations. I applaud and thank Dr. Muha for generously sharing his expertise, experience and tools to help all of us determined to make a positive difference." - Wendy Leebov, author of Language of Caring"I worked with PROPEL for years. It’s amazing to me what these principles can do to engage a multidisciplinary healthcare team. The units who used PROPEL saw results such as: increased employee engagement scores, decreased falls, and decreased turnover. People started coming to work happy to be there instead of dreading the issues that were bound to come up. PROPEL changed the way that our teams viewed and solved problems. Problems became an opportunity to improve and collaborate rather than a way of bringing the team down. Staff started supporting each other and work became more like family. I’m now the Senior Vice President of Patient Care Services and Chief Nursing Officer at GBMC Healthcare and have already brought PROPEL to this organization because I know about the positive changes it creates."-JoAnn Z. Ioannou, DNP, MBA, RN, NEA-BC, Senior Vice President - Patient Care Services and Chief Nursing Officer, GBMC HealthCare"A must read for health care leaders desiring enhanced team work and improved outcomes. PROPEL principles artfully distills essential positive psychology elements and offers efficient techniques; converting theory to action.In this enjoyable read, Thomas Muha, PhD unlocks a pathway to peak performance, accessible even to the busiest professional."-Brooke Buckley, MD FACS, MedChi, The Maryland State Medical Society, President 2015-2016, Anne Arundel Medical Center, Chief, Division of General Surgery, Medical Director, Acute Care Surgery"Tom Muha has written a very important book that should be mandatory reading for anyone involved in health care. It combines scholarly research findings with practical advice and strategies for both personal flourishing and organizational success. Given the importance and centrality of health care in our society and around the world, this work is sure to make a significant impact for the better."-Kim Cameron, Ph.D., Co-Founder, Center for Positive Organizations, University of Michigan, Author, Positive Leadership: Strategies for Extraordinary Performance "Peppered with illustrative stories and examples, Dr. Muha shares a cornucopia of plans, workshop designs and tools for change agents determined to propel engagement, personal fulfillment, quality care, and peak performance in their organizations. I applaud and thank Dr. Muha for generously sharing his expertise, experience and tools to help all of us determined to make a positive difference." - Wendy Leebov, author of Language of CaringTable of ContentsForeword. Introduction. Why Positive Work Environments Matter. Modern Times. Positive Psychology. It's the Culture Darling. A Tale of Two Units. Stuck. The Drill Sergeant. The Coach. How to PROPEL High Performance in Hospitals. Passion. Relationships. Optimism. Proactivity. Energy. Legacy. Action Plans. PROPEL Yourself. PROPEL Your Workplace.

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Book SynopsisAs the world considers how to deal with the impacts of a changing climate, it's vital that we understand the ways in which the United States' policymaking process addresses environmental issues. A mix of existing theory and original analysis, Environmental Policymaking in an Era of Climate Change applies recent policy scholarship to questions of environmental governance, with a particular focus on climate change. The book examines how competing political actors influence policies within and across institutions, focusing on both a macro-level, where formal bodies set the agenda, and a meso-level, where issues are contained within policy subsystems.Divided into two sections, the book incorporates insights from political science and public policy to provide the reader with a better understanding of how environmental policy decisions are made. Part I offers a framework for understanding environmental policymaking, exploring the history of environmental Trade Review"Invoking the language of markets, Nowlin’s volume provides a comprehensive framework for understanding environmental policymaking. This work is rare in its comprehensiveness, thoughtfully mapping the interrelated roles of policy actors within varied institutions and across levels of government, while also providing ample empirical evidence showing how agendas are constructed and why polarization is occurring, among a plethora of other findings. One of the most complete pictures of US environmental policy I have seen and a must for the bookshelves of both academics and advocates." -- Michael Jones, Oregon State University, USA"The inability, or unwillingness, of the US government to address climate change in a meaningful way is a source of puzzlement and frustration for those who see climate change as the central human problem of our time. Nowlin offers students, scholars, and practitioners an insightful and readable framework for understanding our failure to act. His appraisal of contemporary environmental policymaking is both well-grounded and sobering." -- Megan Mullin, Duke University, USA"This is a great book! It offers a framework for understanding policy making and climate change, integrates theoretical insights, and brings to bear rich empirical data to ground its comprehensive coverage. Readers will leave this book with a structured way of thinking about the political challenges associated with climate change and what the future might hold." -- Christopher M. Weible, University of Colorado, USATable of ContentsPART I Foundations 1. Introduction2. A Framework for Environmental Policymaking3. The Green State and the Climate Change Era4. Value Systems and Environmental PolicyPART II The Environmental Policymaking System and Climate Policy5. Agenda-Setting and Issue Definitions in Climate Change Policymaking6. Pathways and Pivots: Macro- Institutions and Climate Change Policy7. The Networked Subsystems, Institutions, and Actors of the Climate Change Regime8. Conclusion

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Book SynopsisToday's health care systems need doctors and consultants to act as leaders, within the multi-disciplinary team, in addition to carrying out their clinical role. This book identifies the key elements of successful leadership through ''medically led'' service development and systems transformation and shows how this benefits patient care, particularly when patients become partners in the process.The authors provide a conceptual framework of medical leadership and a set of scientific methods and tools that make a significant contribution to advancing quality and transforming services in healthcare. On top of this, they present analytical tools which medical professionals can use to support their own improvement or system transformation strategy, including ways of measuring improvement and the returns on investment of medical leadership.Woven throughout the book are real-life case studies from medical leaders across the world, providing studenTable of ContentsPart 1: A global emergent context for medical leadership, Chapter 1 An Introduction, Chapter 2 ‘Leadership’ and ‘medical leadership’, Chapter 3 Quality Improvement as the goal of Medical Leadership, Chapter 4 Understanding patient experience as a clinical leader, Chapter 5 Primary care and general practice: medical leadership for all, Chapter 6 A Theoretical model to engage doctors in medical leadership, Part 2: medical leadership, Chapter 7 An Introduction, Chapter 8 Medical Leadership and reducing health inequalities, Chapter 9 Medical Leadership and reducing variation in health care, Chapter 10 Developing and analysing effective teams, Chapter 11 A Strategy for engaging primary and secondary care doctors in medical leadership, Chapter 12 Medical Engagement – Strategies for Engagement from the ‘Grass Roots’, Chapter 13 Leadership Diagnostics and refelctions on Personal Leadership Development, Part 3: Improvement Science, Medical Leadership and Measurement for Improvement, Chapter 14 Introduction, Chapter 15 Data Analysts building capability in partnership with Medical Leaders, Chapter 16 Root Cause Analysis and Simulation to improve Quality, Chapter 17 Leadership diagnostics for self-awareness and bespoke course design, Chapter 18 Medical Leadership and the use of data for a Continuous Quality Improvement Collaborative (CQIC) in an Accident and Emergency Department, Chapter 19 Developing a Macro Health System in Nepal with ethical and moral medical leadership, Part 4: Service Development, Chapter 20 Introduction, Chapter 21 Improving healthcare services in times of austerity, Chapter 22 Service Improvement to reduce early deaths of children in hospital: The design of an electronic observation system, Chapter 23 Innovations in person centered service redesign for young carers, Chapter 24 Service improvement in paediatric dentistry, Chapter 25 Reflections, Part 5: System Transformation, Chapter 26 Introduction, Chapter 27 System Transformation for health and social care, Chapter 28 A strategy for engaging teams and motivating staff though system transformation, Chapter 29 Transforming Operating Theatre Services, Chapter 30 Transforming the emergency medicine workforce: a new hybrid with integrated speciality training and a competency based MBA, Chapter 31 Quality Improvement and System Transformation in Emergency Medicine, Chapter 32 Transforming the quality of hospital care through advocacy for people with a learning disability and or autism, Chapter 33 Transforming services for patients with Spinal Cord Injury – a national review of standards and practice.

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Book SynopsisThe Routledge Handbook of International Local Government conducts a rigorous, innovative and distinctive analysis of local government within a comparative, international context. Examining the subject matter with unrivalled breadth and depth, this handbook shows how different cultures and countries develop different institutions, structures and processes over time, yet that all have some features in common the most obvious of which is the recognition that some decisions are better made, some services better delivered, and some engagement with the state better organised if there is structured organisational expression of the importance of the local dimension of all these factors . Thematically organised, it includes contributions from international experts with reference to the wider context in terms of geographies, local government modes, recent developments and possible further lines of research. It has a wide academic appeal internationally and will Trade Review"This Handbook will undoubtedly become a key reference source for scholars of local government across the world. The editors are to be congratulated on highlighting in detail many distinctive elements of local government structure and process, across many international boundaries and national cultures. They demonstrate the importance of understanding how local government, despite its many tensions with central and regional government, continues to play a major role in most countries in delivering a wide range of essential public services, providing key social facilities, and regulating many aspects of social life to improve quality of life outcomes." - Tony Bovaird, Institute of Local Government Studies, University of Birmingham, UK"This book fills an important gap in the field of public administration by providing administrators with a wealth of perspectives, knowledge and best practices in local government from around the globe. It successfully expands the often "one nation" perspective of our field to capitalize on the experiences of the international public administration community. It will be equally attractive to political science students interested in comparative and international politics." – John Kiefer, University of New Orleans, USATable of Contents1. Local Governments - A Global Presence [Richard Kerley, Joyce Liddle, Pam Dunning] Part I: Elected Roles and Governance 2. Local Electoral Systems [Michael Cole] 3. Local Political Leadership: The Voters or Councillors – Who Chooses Who Governs? [Colin Copus] 4. Traditional Leaders and Local Government in Pacific Island Countries [Graham Hassall and Paul Mae] 5. The Role of the Councillor [Neil McGarvey and Fraser Stewart] 6. The Relationship between Politics and Administration: From Dichotomy to Local Governance Arenas [Alessandro Sancino, Marco Meneguzzo, Alessandro Braga, and Paolo Esposito] 7. Institutionalized Differences in Economic Development Perspectives: A Comparison of City Managers, Mayors and Council Members in Texas [James Vanderleeuw and Melanie Smith] Part II: Local Governments in Different Jurisdictions 8. The Political Salience of Local Government in a Small State [Ann Marie Bissessar] 9. Local Government in the Pacific Islands [Graham Hassall, Matthew Kensen, Rikiaua Takeke, Karibaiti Taoba, and Feue Tipu] 10. Local Government in Latin America – The Struggle to Overcome Social Exclusion [Andrew Nickson] 11. A Turbulent Past, A Turbulent Future? Reform and Disruption in the Local Government of New Zealand [Michael Reid and Michael Macaulay] 12. Constitutional and Legislative Changes in Caribbean Local Government [Eris Schoburgh] Part III: Range of Local Government Services 13. Local Government Service Roles in the U.S.A: Consistency and Change [J. Edwin Benton] 14. Public Entrepreneurship: Is Local Government Necessary to Deliver Economic Development? [Lorraine Johnston and John Fenwick] 15. The Wide Range of Local Government Public Services [Elisabetta Mafrolla] 16. Public Service Delivery in Today’s Georgia [Giorgi Vashakidze] 17. The Provision of Public and Personal Social Services in European Countries: Between Marketization and The Return of the Public/Municipal and Third Sector [Hellmut Wollmann] Part IV: Citizen Engagement 18. Practices and Challenges of Citizen Participation in Local Government: Case Studies of Midsized Cities in Russia and the United States [Sofia Prysmakova-Rivera, Elena Gladun, Thomas Bryer, Andrey Larionov, Dmitry Teplyakov, Olga Teplyakova and Natalia Nosova] 19. The Urban Governance of Austerity in Europe [Adrian Bua, Jonathan Davies, Ismael Blanco, Ioannis Chorianopoulos, Mercè Cortina-Oriol, Andrés Feandeiro, Niamh Gaynor, Steven Griggs, S. David Howarth, and Yuni Salazar] 20. Redressing the Trust Deficit: Local Governments and Citizen Engagement [Jonathan Carr West] 21. Does Mode of Public Outreach Matter? [Sheldon Gen and Erika Luger] 22. Improving Social Development in Brazil through an Open Budget Perspective: Does Collaborative Stakeholder Engagement Matter? [Ricardo Gomes and Welles Abreu] 23. Civic Engagement in Local Politics in Central Europe [Oto Potluka, Judit Kalman, Ida Musiałkowska, and Piotr Idczak] Part V: Multi-Level Governance 24. Australia: Challenging Institutional Constraints [Chris Aulich] 25. Local Government Outside Local Boundaries: Rescaling Municipalities, Redesigning Provinces and Local-Level Europeanization [Koenradd De Ceuninck, Tony Valcke and Tom Verhelst] 26. Local Government in the European Union’s Multilevel Polity [Marius Guderjan] 27. Second Thoughts on Second-Order? Towards a Second-Tier Model of Local Government Elections and Voting [Ulrik Kjær and Kristof Steyvers] 28. The Architecture of the Local Political Community: France; Italy; Portugal and Spain [Jaume Magre and Esther Pano] Part VI: Getting and Spending 29. Local Government Anti-Corruption Initiatives in Post-Soviet Georgia and Ukraine: Another Tale of Two Cities [Terry Anderson] 30. Enhancing VFM Audit in Local Government: The Best Value Initiative [Michela Arnaboldi and Irvine Lapsley] 31. Financing and Taxing for Local Government [Kenneth Gibb and Linda Christie] 32. Adapting to the Fiscal Environment: Local Governments, Revenue and Taxation Powers [Mark Sandford] 33. Financing Local Government in the Twenty-First Century: Local Government Revenues in European Member States, 2000 – 2014 [Gerard Turley and Stephen McNena]

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Book SynopsisTheory and Practice of Public Sector Reform offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses major changes in specific areas of public sectors ''objects of reform.' Part three focuses on the study of public sector reform.Aimed at academics, researchers and advanced students; this edited collection brings together many of the most eminent academics in the area of Public Policy and Management seeking to link to theory in part one and insights into specific thematic areas in part two, offering readers a display of theoretical perspectives to look at public sector reform.Trade Review"This book fills a gap in thought leadership on public sector reform. It consolidates current theory, themes, and perspectives from leading scholars, thereby raising consciousness of the too neglected reform pulse of public management." –John K. Wilkins, York University, CanadaTable of Contents1. Introduction: Theory and Practice of Public Sector ReformSteven Van de Walle and Sandra GroeneveldPart 1: Perspectives on Public Sector Reform2. An Institutional PerspectiveJohan P. Olsen3. A Transformative PerspectiveTom Christensen and Per Lægreid4. A Principal-Agent PerspectiveSandra Van Thiel5. An Innovation PerspectiveVictor Bekkers and Lars Tummers6. A Change Management PerspectiveJoris van der Voet, Ben S. Kuipers and Sandra Groeneveld7. A Cultural Theory PerspectiveChristopher Hood8. An Interpretive PerspectiveR.A.W. RhodesPart 2: Objects of Reform9. Reforming Organizational StructuresSteven Van de Walle10. Bureaucrats and Politicians: Reform Begets ReformB. Guy Peters11. The Shift toward Network Governance: Drivers, Characteristics and ManifestationsErik-Hans Klijn and Joop Koppenjan12. Management of Human Resources: Trends and VariationSandra Groeneveld and Bram Steijn13. Public Management Reform and Public ProfessionalismMirko Noordegraaf14. Recent Shifts in Public Financial ManagementTiina Randma and Geert BouckaertPart 3: Studying and Practicing Reform15. Public Sector Reform amidst Societal and Administrative ShiftsKim Putters16. Two Varieties of Administrative Reform: US vs. EuropeRichard Stillman17. Becoming a Student of ReformFrans-Bauke van der Meer, Christoph Reichard and Arthur Ringeling

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Book SynopsisAccording to the U.S. Bureau of Labor Statistics, some of the fastest projected job growth will occur in the healthcare, healthcare support and personal care fields which accounts for almost one third of the total employment growth by 2020. Analysts suggest that the healthcare field is growing because of the long-term trends of an aging population and improved diagnosing and treatment options. Additionally, technology advances in telemedicine and telehealth are allowing elderly patients to remain in their homes as they age even though their health needs are increasing. All these advances and changes to payment structures are fueling the employment growth opportunities in healthcare.This book is intended for someone curious to learn more about a career in healthcare, but not certain if it is right for them, or if the industry would be a good fit for them. For the person who is already interested in pursuing a career in healthcare, it provides added excitement to continuTable of ContentsChapter 1: Working in the healthcare industry – what is this really all about?; Chapter 2: What it takes to work in healthcare – what does it REALLY take to work in healthcare?; Chapter 3: Stories from those who have chosen a career in healthcare – how did they make this decision, and what did they learn along the way?; Chapter 4: The business case for working in healthcare – what are the options, i.e., medicine, pharmacy, nursing, etc. and what if I like IT or numbers, how can this work for me, what is the ROI?; Chapter 5: The Global Economy, Healthcare and Its Impact – what is the ROI for others?; Chapter 6: Getting Started – gathering information, gaining industry insights, the value of internships, volunteering – what do I do first and how do I know I am making the right choice for me?

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Book SynopsisProviding human service through markets is inherently problematic. Quality care is critical and unsatisfactory human service greatly influences people's quality of life. Yet, profit for human service providers is essential for sustainable service provision. This book focuses on striking a balance between human services' need for quality assurance and market providers' need for profit.Trade Review‘This book makes the important point that human services (including long-term care) are very different from other goods and services because the services provided are so heterogeneous and because service quality has such a profound impact on the consumer’s quality of life. The book conducts a comprehensive and interdisciplinary analysis of the market for human services with particular emphasis on the market for long-term care and proposes a novel solution to the market design problem in this sector.’ — Charles Yuji Horioka, Professor, Asian Growth Research Institute‘Based on an integrated approach, this book provides an insightful investigation of the market for long-term care. It offers convincing recommendations toward a more quality-oriented provision of "human" services for the aged, and supports its arguments with a combination of simplistically presented empirical evidence and theoretical discussions that draw from different disciplines, including, most notably, Health Economics and Public Administration. Overall, a must read for academics and policymakers alike.’— Nopphol Witvorapong, Assistant Professor, Chulalongkorn University, Thailand‘Based on the "Care Market Model (CMM)", Yoshihiko Kadoya has produced a path-breaking policy studies on long-term care for the elderly from an interdisciplinary perspective. By taking a model-testing approach and analyzing cases in OECD countries and especially the case in Japan, the integrated discussions of this book provide valuable recommendations for governments in dealing with aging and aged societies. These include the need for governments to implement a model to direct market competition to enhance the quality of services, provide users with service quality information about providers and need to develop a process-based performance measurement for human services. Yoshihiko Kadoya also suggests that the CMM ensures not only efficiency and quality, but also would not be costly for governments provided the gap between the rich and poor stays small when adopting the universal system for long-term care provision. This book is food for thought and Yoshihiko Kadoya welcomes further discussions and refinements from various disciplines.’ — Lee Lai To, Senior Professor and Director of Asian Research Center for International Development, Mae Fah Luang University, ThailandTable of ContentsIntroduction: The Human Service Age and New Economics 1. Studying Human Service Provision through Competitive Markets Part I: Care Market Model for the Human Service Market 2. The Care Market Model 3. Verifying the Implementability of the Care Market Model 4. Verifying the Implementation Effects (Efficacy) of the Care Market Model 5. Verifying the Financial Sustainability of the Care Market Model Part II: Performance Measurement for the Human Service Market 6. Outcome-based and Process-based Performance Measurement Model for the Human Service Market 7. Investigating the Empirical Applicability of Process-based Performance Measurement in Human Services Provided through a Competitive Market 8. Care Workers’ Training 9. An Industrial Policy to Ensure the Sustainability of the Care Market Model Conclusion: "Managing the Human Service Market" Originating from Japan

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