Public ownership / nationalization Books

Book SynopsisIn this original work, Tom Lawry takes readers on a journey of understanding what we learned from fighting a global pandemic and how to apply these learnings to solve healthcare''s other big challenges. This book is about empowering clinicians and consumers alike to take control of what is important to them by harnessing the power of AI and the Intelligent Health Revolution to create a sustainable system that focuses on keeping all citizens healthy while caring for them when they are not.Trade Review"Tom Lawry reminds us that the health care industry can shift from glacial to warp speed when it needs to. Given the right tools, we can evolve from health systems to systems of health, baked with Responsible Intelligence to do good while embedded with respect, inclusion, and transparency. Health citizens deserve Tom’s vision to emerge."Jane Sarasohn-KahnHealth EconomistAuthor of Health Citizenship: How a virus opened up hearts and minds "One of the most comprehensive compilations of groundbreaking AI topics that are fundamentally shaping healthcare today. Tom Lawry shines the light on these complex solutions in a simple and consumable manner. A must read for anyone wanting to learn more about how AI is transforming the world of healthcare in this post-pandemic world." Ankur Teredesai Ph.D, Professor, University of WashingtonFounding Director, Center for Data ScienceHealthcare AI Entrepreneur "In a substantive and brilliant follow-up to his prior impactful book AI in Health, Tom takes us on a futuristic journey of just how AI and its escalating panoply of tools can be in synergy with humans and concomitantly the necessary solution to our healthcare conundrum. In Hacking Healthcare, Tom astutely educates us on the myriad of nuances of AI in healthcare with his unique perspective as National Director of AI for Health and Life Sciences at Microsoft. I applaud Tom for this outstanding work as a clarion call for all of us to take part in this "intelligent health revolution". As we face the inevitable possibility of a shorter lifespan for our population, we owe Tom a debt of gratitude for his timely and insightful book that offers what we all very much need for our next generation: hope."Anthony Chang, MD, MBA, MPH, MSFounder of Artificial Intelligence in Medicine (AIMed)Author of Intelligence-Based MedicineChief Intelligence and Innovation Officer, Children’s Health of Orange County (CHOC)"This is an exquisitely written one-of-a-kind book. The author masterfully helps bridge the understanding between healthcare administrators and physicians in the complex landscape of healthcare AI"Eric Eskioglu, MD, FAANSNeurosurgeonExecutive Vice President - Chief Medical & Scientific OfficerNovant Health "Throughout my medical career focused on effective healthcare, (terrestrially and in Space), I have witnessed the glaring need for timely access to relevant information. In health, as in most fields, the right information at the right time facilitates the right choice and drives the best outcome. AI and its associated advanced computational capabilities are essential to fuel critically needed shifts in healthcare. In this outstanding text, Tom Lawry renders the complex topic of AI comprehensible and impactful to a diverse audience. He moves the conversation beyond the "promise" of AI to describing actual applications and implementations. He also includes discussions of the most important underpinnings of precision health and distributed healthcare by highlighting prediction, prevention, precision intervention and outcomes, all of which will be greatly advanced by appropriate leveraging of AI to generate actionable information.This book is a foundational resource to leaders, innovators and trainees across multiple disciplines. It will join my list of top recommendations to colleagues and required reading for my students going forward."Aenor J Sawyer, MD, MSDirector, UC Space Health ProgramCo-Director, UCSF Center for Advanced 3D+ Technologies Director, UCSF Skeletal Health Service Associate Professor, Dept of Orthopaedic Surgery, UCSF"Artificial Intelligence (AI) is the next big thing in healthcare and its future is now. In "Hacking Healthcare," Tom Lawry describes in rich detail the origins of AI, how AI is being used today, and what needs to be done to make AI an essential part of healthcare delivery. Whether you’re an AI novice or an AI pro, you’ll find this book both fascinating and insightful."David C. Rhew, M.DGlobal Chief Medical OfficerMicrosoft"Following the success of his first book, AI in Health, I predict that Tom Lawry’s new work "Hacking Healthcare" will be another global Best Seller. Lawry not only has a firm grasp of the use and impact of "AI in the health community" but also has a thorough understanding of how AI can be seamlessly integrated in today's Intelligent Health Systems with other technologies to transform health for patients, health consumers and the clinicians. I love this book and highly recommend it to all members of the Health community from the C-Suite to the boardroom and everywhere in between." Harry P. PappasFounder & CEOThe Intelligent Health AssociationTable of ContentsForeword. Preface and Acknowledgments. About the Author. 1 We Interrupt This Pandemic to Bring You Some Good News. 2 Welcome to the Intelligent Health Revolution. 3 The Coming Care Calamity. 4 The Future of Everything. 5 AI Comes of Age: A Primer. 6 Artificial Intelligence (AI) vs. Natural Human Intelligence (NHI). 7 Creating Value Today with AI. 8 The Patient Will See You Now. 9 Intelligent Aging Is Healthcare’s Moonshot. 10 Telehealth Comes of Age. 11 Care Anywhere. 12 Are Retailers the New Market Makers? 13 Health Infonomics: Data Gets Its Due. 14 Genetic Code vs. Zip Code: The Social Determinants of Health. 15 Achieving Health Tequity. 16 AI-Driven Leadership. 17 Adopting AI Requires Adapting. 18 From Aspiration to Execution. 19 The Role of the Intelligent Cloud. 20 Intelligent Health Needs Gas and Guardrails. 21 The Future Is Not What It Used to Be. Index.

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Book SynopsisThis book provides a concise introduction to the latest research in the fundraising and nonprofit marketing field. It details the foundational studies in the area, reviews current controversies, outlines the main theories and models of fundraising, and presents suggestions for future research.This second edition, as well as providing an update on recent significant contributions to the fundraising and nonprofit marketing domain, contains additional material on crowdfunding, the effects of disintermediation of charity giving, the consequences for fundraising of the Covid pandemic, public perceptions of the role of administrative expenditure by nonprofits, the influence of donors' levels of trust in charities, and disaster relief fundraising. The text guides the reader through the myriad of nonprofit marketing and fundraising research, summarises key findings and current thinking on fundraising strategies and processes, and offers conceptual insights into emerging themesTable of Contents1 1. Introduction 2. Frameworks and foundations 3. Fundraising in theory and practice 4. Fundraising today and tomorrow 5. Conclusion, reflections, and opportunities for future research

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Book SynopsisFor years, problems related to health-care efficiency have been at the top of the priorities of many hospitals systems and governments. The growing cost of health care, and particularly hospitals, is a significant factor in the increasing pressure for improvement of hospitals' efficiency while maintaining a high quality of services. Hospitals are recognized as organizations in which waste, unnecessary administrative burdens, failures of care coordination, failures in execution of care processes, and even fraud and abuse are frequently identified as causes. Adoption of management control as a response to hospital problems is consistent with the conviction that control is a critical management function that has the greatest impact on organizational performance. Research proves that the lack of adequate control, adapted to modern organizational solutions, causes many harmful consequences, such as faulty services, dissatisfied patients and employees, inability to effectively compTable of Contents1. THE ESSENCE AND NATURE OF HOSPITALS AND THEIR ENVIRONMENT 2. CONTROL IN MANAGEMENT SCIENCES 3. MAIN ELEMENTS OF THE MANAGEMENT CONTROL MODEL 4. RESEARCH METHODS 5. RESULTS OF QUALITATIVE RESEARCH ON MANAGEMENT CONTROL IN HOSPITALS 6. STRUCTURAL MODELING OF MANAGEMENT CONTROL IN HOSPITALS 7. DISCUSSION OF RESEARCH RESULTS

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Book SynopsisAlthough one often thinks of collaborative management and related group problem-solving as different interests coming together in peaceful harmony, nothing could be further from reality. Collaboration in real-world action requires steering and negotiation in virtually every situation, with a considerable process that precedes agreement. This progression is, in effect, a mini political and managerial process we have come to know as collaborative politics and its management. This volume explores the process and operations of collaboration and collaborative politics, from routine transactionsor small p politicsto the significant issue forces, or big P politics. Collaboration is defined here as the process of facilitating and operating in multiorganizational arrangements for addressing problems and producing solutions through the contributions of several organizations and individuals. Throughout the book, readers are gradually exposed to analysis of key findings in collaborative politicTrade Review"This is a book that provides students of public administration with an approach that allows them to escape from the issues of classic bureaucracy yet confront issues of structure, process and complexity. In addition, it places the reader in a world that is both universal and (as COVID-19 has shown) constantly changing. As such it prepares students for their venture into the field where they are likely to face incredible conflict and demands. It draws on important academic sources and places them in the classic conflict/collaboration dichotomy."Beryl A. Radin, Georgetown University, USA"The field of collaborative public management and intergovernmental relations lost a giant when Dr. Bob Agranoff passed away. Fortunately, Agranoff left one last parting gift, helped to completion by his co-author Aleksey Kolpakov, with The Politics of Collaborative Public Management, a must-read for any student of how collaboration is essential to pursue public ends. This book provides a much-needed missing piece to our understanding of collaboration: politics. Drs. Agranoff and Kolpakov artfully incorporate the dynamics of politics into the complicated world of the partnership between public organizations working across sectors and levels."Trevor Brown, Dean of John Glenn College of Public Affairs, Ohio State University, USA"In this timely volume, Agranoff and Kolpakov provide an excellent summary of the growing appreciation of collaboration with democratic and bureaucratic contexts. By illustrating the everyday practices of public administrators, they advance an important proposition: that collaboration is neither a new mode of operation nor something to be drawn on just for special occasions. Collaborative management is ubiquitous- from the coordination needed to build a new road or water system to the negotiations needed to carry out more complex intergovernmental relations to the more recent transitions to remote and hybrid workplaces. This is an essential read for anyone looking to build and maintain collaborative capacities for the common good."Christopher Koliba, Edwin O. Stene Distinguished Professor, University of Kansas, USA"The Politics of Collaborative Public Management should be a must-read for every CEO of a non-governmental agency that interfaces with a public bureaucracy—if just in the simple context of being a funding recipient. This is a valuable text for public administration students or other applied fields of study. Drs. Agranoff and Kolpakov do an excellent job of sharing and explaining the evolution of simple bureaucratic functioning to the increasing presence of collaborative management structures and relationships. Likewise, the information shared that portrayed the evolution from bureaucracy to collaboration via a combination of traditional and emergent ideas was invaluable."Art Dykstra, CEO of the Trinity Services Foundation, Human Services organization serving children and adults with intellectual or developmental disabilities or mental illness in the state of Illinois, USATable of ContentsForeword by David H. Rosenbloom Preface 1. From Bureaucracy to the Politics and Organization for Collaborative Management 2. Development of Collaborative Enterprises 3. Organizing Government to Meet Collaboration Challenges 4. The Processes of Reaching Agreement 5. On Power and Operations in Collaboration 6. The Politics of It All 7. Academic Studies of Collaborative Politics and Management 8. Stories in Collaborative Politics 9. The Process Challenges and Struggles of Joint Undertakings 10. Assessing and Improving Collaborative Performance 11. The Future Politics of Public Bureaucracy in a Connected Era 12. Conclusion: Administering Collaborative Affairs in the Digital Era

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Book SynopsisPublic policy and public administration are fundamental to a functioning society. These fields are embedded into our institutions, everyday lives, and the greater culture. This book will explore public interest roles in 2025 from the student, scholar, and practitioner perspective, as well as from their impacts on people and the planet. As we live through unceasingly unprecedented times, furthering our worldview on governance is essential. Benjamin H. Deitchman starts at the beginning: with understanding the basic perspectives on the public and nonprofit sectors and the roles in serving and leading in communities and beyond. Rigorously rooted in theory and practical experience, he examines how relevant individuals and institutions grow and provide impact, and how this shapes internal views and the views of others, including on television and in sports.While the work is tedious and serious, The Public Policy Perspective: A Personal Analysis of Public Work provides examples and analysis to explore its essentiality, and even its fun. A useful and engaging supplemental reading in an introductory or capstone course to provide perspective on the roles, responsibilities, and opportunities of the public policy or public administration scholar or professional.

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Book SynopsisThe best decisions made by public managers are based not on instinct, but on an informed understanding of what's happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. Now in a thoughtfully revised second edition, this textbook shows students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions.Uniquely, Eller, Gerber, and Robinson present research methodologies through a series of real-life case studies, with each chapter exploring situations where a public manager can use research to answer specific questions, demonstrating how that research can inform future policy. Taking readers through the key concepts, from research design and sampling to interviews, survey data, and more statisticTable of ContentsSection 1. The Purpose and Value of Evaluation and Analytic Skills and their Use in Evidence in Decision-making 1. Introduction: What is Research? 2. Evidence-based Practice for Public Affairs 3. The Research Process: An Introduction to Key Concepts 4. Conducting Preliminary Research Section 2. The Basic Operations of Research: Setting Up a Project, Gathering Data 5. Research Design 6. Measurement 7. Population Sampling 8. Case Studies 9. Interviews 10. Field Research 11. Survey Data Section 3. Estimating How the World Works: Testing Claims and Drawing Inferences 12. Coding and Data Display 13. Descriptive Statistics 14. Introduction to Probability and Distributions 15. Hypothesis Testing 16. Measures of Association Section 4. Advanced Quantitative Techniques and Applied Decision Tools 17. Simple Linear Regression 18. Multiple Least Squares Regression Analysis 19. Applied Decision Tools 20. Mixing Research Methods Section 5. Managing Project, Completing Projects 21. Managing Research and Evaluation Projects 22. Presenting Research: Writing and Speaking in Policy and Management Settings 23. Conclusion: Bringing It All Together Appendix

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Book SynopsisProcess Redesign for Health Care Using Lean Thinking is a response to a simple, but hard to answer, question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital, he observed that the Emergency Department was staff by talented, well-trained, and respected doctors and nurses. The facilities were modern, and the work load unexceptional, but the department was close to melt down. Bad things were happening to patients, everyone was blaming each other, lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise, the problem was that no one stood back and said, what's the best way to move 200 or 300 patients a day through the complicated and varying, sequence of steps needed to sort out the many different problems that bring patients to our department? These challenges are faceTrade Review"I loved David’s book. He speaks with a distinct personal voice that combines deep personal experience and a framework that places that experience in a universal healthcare context. There is nothing else like it."John Shook, Chairman, Lean Enterprise Institute Inc, Cambridge MA"I loved David’s book. He speaks with a distinct personal voice that combines deep personal experience and a framework that places that experience in a universal healthcare context. There is nothing else like it."John Shook, Chairman, Lean Enterprise Institute Inc, Cambridge MATable of ContentsPart 1: Process Redesign – the complete method Chapter 1: Introduction: An accidental redesigner Why redesign? Learning about Lean A decade later Chapter 2: Craft, Flow, Mass British manufacturing: the extension of the craft work system The American method of production Moving to mass Chapter 3: Taiichi Ohno and the Birth of Lean Toyota and Taiichi Ohno Waste and flow Push and pull Workers as problem solvers: the challenge for managers Chapter 4: The Principles of Lean Thinking The process viewpoint: the golden thread of Lean The Lean principles Principle 1: specify value from the standpoint of the end-customer Principle 2: identify the value stream for each product family Principle 3: eliminate waste and make the product flow Principle 4: so that the customer can pull Principle 5: as you manage towards perfection Chapter 5: Healthcare is not manufacturing The Lean principles are very important – but Placing an order: customers and raw materials Redesign double vision Complicated: or complex and adaptive? Chapter 6: Knowledge work Knowledge work Knowledge workers own their knowledge capital Design Or Redesign Chapter 7: Redesigning care: authorization, permission, teams and governance Authorization and permission The redesign team Governance The workgroup and the improvement event Chapter 8: The virtuous circle of Process Redesign and the A3 Chapter 9: Identifying the problem Primary purpose, problems and concerns Problem statements What kind of problem, and where to start? Chapter 10: Defining the scope The benefits of starting with scope Scope and scoping: an evolving task Chapter 11: Diagnosis (1) Mapping – the Big Picture The process of Big Picture Mapping: a social intervention Setting up and undertaking a Big Picture Mapping Chapter 12: Diagnosis (2) Direct observation External or internal redesign capacity? The structure of the learning to see phase Tracking patients or tracking specific process steps Analysis Chapter 13: The real problem (1): Identifying the real problem Root cause analysis, the five whys and effect-and-cause analysis Chapter 14: The real problem (2): Measurement Measurement for redesign-types of measurement The basic triad of analysis design Measurement focus: releasing time or improving outcomes (or both) Measuring processes or outcomes Chapter 15: Goals, the scientific method and the future state Experiments and the Plan-Do-Study-Act cycle Goals Chapter 16: Value stream, batching and flow improvement Making the process viable Splitting into value streams Flow Takt time Batching Improving flow: eliminate, combine, reduce, simplify Chapter 17: Targeted interventions – 5s, visual management and visual systems 5s Visual management The ideal visual management system Chapter 18: Queues, prioritizing, capacity and demand Acknowledging Erlang – the Calling population Queue discipline – First in, first out Queue discipline: planned work, short term queue, shortest service time Capacity lost, demand moves forward Queues and priorities Analysis of capacity and demand Exponential growth in queue length Impossible jobs Chapter 19: Embedding and sustaining Measure, monitor, evaluate A formal decision to adopt the new way The front-line manager A culture of continuous improvement Part 2: Case Studies Chapter 20: Case Study 1: Redesigning Emergency Department flows The problem Scoping Diagnosis The real problem Intervention ED works Evaluation Embedding and sustaining Chapter 21: Case Study 2: The Care-After-Hours Program The problem Authorization and permission Scoping Diagnosis Four major-work streams The real problem Intervention The Electronic Medical Task Board Evaluation Embedding and sustaining Continuity of information Chapter 22: Case Study 3: Visual Management The Patient Journey Boards Scoping Diagnosis-tracking The real problem Intervention Evaluation Discharge traffic lights and blue dots Chapter 23: Case Study 4: Redesigning podiatry care The problem Diagnosis The real problem Interventions Evaluations Chapter 24: Conclusion – Redesigning Process Redesign

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Book SynopsisPublic Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy over the last 25 years. Since the first edition published in 1991, the book has offered professors and students alike an in-depth look at cutting-edge developments beyond standard textbook coverage, to provide a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and often controversial concerns for public personnel management, such as pensions, gender and sexuality, healthcare, unions, and a multi-generational workforce. Now in an extensively revised sixth edition, Public Personnel Management presents new, original chapters to examine developments of interest to researchers and praTrade ReviewWinner of the 2018 ASPA Section of Personnel and Labor Relations Best Book Award"The text addresses all of the current and upcoming issues facing human resource management in the public sector. In short, the book does an outstanding job of including interesting, timely, and useful topics for the chapters." – Jeff Ashley, Eastern Illinois University, USATable of ContentsPreface. 1. Public Personnel Management: A Cornerstone of Effective Government [J. Edward Kellough] 2. Human Resources Practices and Research in Europe [Lotte Bøgh Andersen, Peter Leisink and Wouter Vandenabeele] 3. Generational Differences and the Public Sector Workforce [Madinah F. Hamidullah] 4. Affirmative Action and the Law [Norma M. Riccucci] 5. Diversity, Social Equity, and Representative Bureaucracy [Susan T. Gooden] 6. Lesbian, Gay, Bisexual and Transgendered Employees in the Public Sector Workforce [Charles W. Gossett] 7. Paying the Shadow Workforce: The Case of Health Care [Shugo Shinohara and Frank J. Thompson] 8. Unions in the Public Sector [Randall S. Davis] 9. Public Employees’ Liability for "Constitutional Torts" [David H. Rosenbloom] 10. Public Sector Pensions and Benefits: Reform Challenges in a New Environment [Albert C. Hyde and Christian Richards] 11. Public Service Reform and Motivation [R. Paul Battaglio, Jr.] 12. Workforce Planning in Turbulent Times [Heather Getha-Taylor] 13. The Senior Executive Service: Past, Present, and Future [Jessica Sowa] 14. The Role of Human Resource Management in Cybersecurity [Jared J. Llorens] 15. Telework in Government [Willow Jacobson] 16. Human Resources Management in Nonprofit Organizations [Joan E. Pynes]

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Book SynopsisComprehensive in scope, this totally revamped edition of a bestseller is the ideal desk reference for anyone tasked with hazard control and safety management in the healthcare industry. Presented in an easy-to-read format, Healthcare Hazard Control and Safety Management, Third Edition examines hazard control and safety management as proactive functions of an organization.Like its popular predecessors, the book supplies a complete overview of hazard control, safety management, compliance, standards, and accreditation in the healthcare industry. This edition includes new information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, and recent OSHA and Joint Commission Emergency Management requirements and regulatory changes.The book illustrates valuable insights and lessons learned by author James T. Tweedy, executive director of the International Board for Certification of Safety MTable of ContentsHealthcare Hazard Control. Understanding Accidents. Leadership and Management. Federal Agencies, Standards Organizations, and Voluntary Associations. Facility Safety. Emergency Management. Hazardous Materials. Infection Control and Prevention. Fire Safety Management. Environmental Services and Food/Dietary Department Safety. Support Department Safety. Nursing and Clinical Area Safety Topics. Patient Safety. Radiation, Laboratory, and Pharmacy Safety.

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Book SynopsisThis book deals with a hospital''s struggle to secure and maintain financial stability. In the story, the leadership team of a fictional hospital adopts the tools and principles associated with the Toyota Production System or Lean. The story takes the reader through leadership''s arduous journey from rejecting the methodology to embracing it, to successful implementation. This book is important because many of our nation''s hospitals are besieged with financial difficulties with declining reimbursement and the public is losing confidence in our hospital''s ability to provide quality care without error. Lean can provide relief from these issues but only if it is properly implemented.Trade Review"With this book, Tom Zidel expertly outlines the necessary elements and proper execution of process improvement in the form of a fast-paced business novel. Set in a hospital, we follow a senior management team overcoming organizational skepticism and resistance as it moves to rapidly implement a series of improvement initiatives as the core of its financial turnaround plan. Tom brilliantly incorporates descriptions of Lean principles and tools and the historical context of process improvement into this engaging book while demonstrating the power of Lean to dramatically improve patient satisfaction, clinical outcomes and business results."—James P. Hill, Senior Vice President, Administrative Services, MedStar Washington Medical Center"In this, his third book, Tom has chosen to use a narrative style that pulls the reader along through the experiences of a mythical, failing hospital and the efforts of the CEO to restore its health through the adoption of the Lean methodology. There is no mythology, however, about the situation he presents. They are all very real and will resonate with almost anyone who has ever worked in a hospital. Tom’s choice of a narrative style is brilliant. He avoids long discussions of foreign terminology and esoteric principles to hone right in on what really happens in hospitals. This is a book for anyone who is interested in how things get done in complex organizations and how they can get done much better."—Paul Martin, Retired President, Maryland Healthcare Education Institute"I just finished Tom Zidel’s Book and I can say I loved the format. The story format captured my attention and drew me into Nick’s journey to improve his facilities quality and turn around its performance. I loved the dramatic flair of the storyline because it added a focus I could personally identify with. Tom (the author) has outdone himself, this book should be required reading in Healthcare Administration degree programs!"—Robert S. Libberton, MBA FACHE CMPE, CEO, La Paz Regional Hospital"Is your bookshelf filled with Lean ‘How To’ books that start with ‘Step 1 – Obtain Leadership Support’? Have you struggled with this first step? This book will complement your efforts to get your leadership on board. It’s an easy to read narrative format that leadership will easily fit into their busy schedules. I found it as engaging as ‘The Goal’ and it excels at weaving improvement concepts into a story."—Ken Heffron, CPHQ, CQE, CQA, CSSBB, District Administrator, Marshfield ClinicTable of ContentsIntroduction. The Board Meeting. The Cement that Holds Everything Together. A Not So Restful Sunday. An Unwelcomed Suggestion. Identifying Waste. A Lean Experiment. Culture Change and Systems Thinking. Status Boards. The House of Lean. Applicable Stories. Creating the Plan. Some Results. The Board Meeting. No Time to Celebrate. Meet the New Lean Consultant. Kick-off Meetings. Training. Staff Overview. Rounding. A Year Later.

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Book SynopsisThis title is a comprehensive account of the key aspects of medical leadership. A highly accessible, text book-style resource, it explores how the medical profession has evolved in tandem with administrative and structural aspects of the NHS. Assuming leadership roles at all stages of their training and career is a progressively vital component of the definition of a good doctor. This book will provide invaluable support and guidance to anyone engaged in leadership within the NHS, but particularly to junior doctors in the primary and secondary care arenas taking on leadership roles for the first time.Trade Review‘a comprehensive account of the key aspects of medical leadership … readable and accessible. I can thoroughly recommend it for junior and senior doctors, non-clinical and clinical managers and those taking on formal leadership roles.’ Professor Sir Bruce Keogh, NHS England Medical Director, from the Foreword to the first editionTable of ContentsAn introduction to medical leadership and engagement: a perspective on this text. A historical perspective on medical leadership. Doctors and managers: differing perspectives. Roles and models of leadership. Medical leadership competency approaches. Why does it matter? Medical engagement and organisational performance. Medical leadership and primary care. Appraisal and revalidation. Practical examples of initiatives to enhance leadership capacity. Medical leadership and engagement: towards cultural acceptance and the future.

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Book Synopsis'The Quality and Outcomes Framework (QOF) is a system to financially reward general practices for providing quality care to their patients. It is a fundamental part of the GMS contract, introduced in April 2004. QOF is estimated to have saved up to 10,000 lives a year since its introduction - ' - From the Preface Filled with practical guidance and tips, this book explains everything you need to do in order to score 'maximum' on all the clinical indicators in the QOF. Using tables and lists, it details areas such as setting up a disease register, ensuring that you have an accepted definition of the condition, arranging a practice meeting to discuss registers and motivating team members to use and think about templates as well as cross-checking hospital letters and discharges summaries, conducting a repeat prescription search, actively screening at-risk patients and ensuring an efficient call and recall system. These are the basic rules which apply to any and every clinical indicator. Offering guidance on and insight into the origins of different targets, possible shortfalls, and ways to implement change and improve scores, this easy-to-read book is vital for all general practitioners, GP Commissioners, QOF assessors, and PCT QOF teams. Practice nurses, who are often relied upon to maintain QOF standards, will find the information essential. GP Registrars, medical students, Pharmacists, Health Care Assistants and Practice Managers will also find much of interest.Table of ContentsQOF Clinical Indicators 2009/10. How to Achieve Maximum QOF Points. QOF - good or bad? New Quality Indicators 2011/12. Points and Pounds. Asthma. Atrial Fibrillation. Cancer. Cardiovascular Disease - Primary Prevention. Coronary Heart Disease - Secondary Prevention. Chronic Kidney Disease. Chronic Obstructive Pulmonary Disease. Dementia. Depression. Diabetes Mellitus. Epilepsy. Ethnicity. Heart Failure. Hypertension. Hypothyroidism.

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Book SynopsisAdverse events in patients caused by medical management are a serious and grossly underreported public health problem. One patient in ten entering hospital will suffer an adverse event of impairment, disability or death. This book is a major comprehensive examination of the incidence and causes of adverse events. Using data obtained from hospitals within the United Kingdom, United States and other developed countries, it examines the risk factors leading to errors, the human and financial costs, and the scope to reduce errors. In particular, it focuses on the need for a critical reappraisal of undergraduate teaching and clinical tuition. All healthcare professionals throughout primary and secondary care, including clinicians, managers and policy makers, and patient and carer groups, can benefit from reading this book. It identifies possible solutions and how adverse events and medication errors can be reduced, resulting in improved patient care.Table of ContentsThe two faces of medicine. The incidence of adverse events, adverse drug reactions and medication errors in hospitals. The incidence of adverse drug-induced events/reactions and medication errors in primary care. The stages at which drug reactions and medication errors occur in hospitals. Types and causes of adverse events and medication errors in hospitals. Risk factors predisposing to adverse events and medication errors. The cost of medical errors. Summary of the problem of injury induced by drugs and medication errors. Errors in healthcare: a major cause for concern. Changes in the UK litigation process as a potent tool to influence errors and complaints. Reducing medical errors. Implications of error reduction for undergraduate teaching. Have the undergraduate course failed to deliver students knowledgeable in pharmacology and therapeutics? Litigation and negligence. Implications for professional and continuing professional aspirations in healthcare. Future directions for professional expertise in healthcare: a conundrum. Conclusions. Appendices.

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Book SynopsisThe CMIO Survival Guide is the handbook for the new Chief Medical Information Officer, as well as for those recruiting or planning to recruit a CMIO. This quick reference is organized by real-world topics that CMIOs need to know, as well as the criteria that the CIO, CMO or CEO should consider in identifying excellence in a CMIO candidate. It is written by pioneering physicians and AMDIS faculty with a wealth of experience in medical informatics who provide guidance, advice and lessons learned for those interested in this relatively new role in healthcare.This second edition updates every chapter in the original work and adds new chapters to address the changes in healthcare delivery, the role of the physician executive, technology, medical education, small and rural hospitals. Table of ContentsPreface; Introduction: A CMIO’s Perspective; 1: The Evolution of the CMIO in America; 2: A CMIO’s Perspective from 2018 and Beyond; 3: CMIO, CMIO 2.0 and the CHIO; 4: Designing an Effective Informatics Organizational Structure; 5: The CMIO’s Relationship with the Physician Community; 6: Healthy Vital Signs: CMIO, CNIO and Other Informatics Relationships; 7: Configuration, Workflow, and Document Standards; 8: Personal Health Records and Health Record Banks; 9: Personal Health Records – A Practical Checklist for Implementation; 10: Analytics and Population Health; 11: Education and Professional Development for the CMIO; 12: The CMIO and Privacy and Security; 13: The Role of the CMIO in Small Healthcare Organizations

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Book SynopsisNew edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a moreTable of ContentsPreface Acknowledgments Part 1: Introduction to Performance Management 1. Introduction to Performance Management and Measurement 2. Developing Useful Performance Management Systems Part 2: The Performance Management Process 3. Developing a Performance Framework 4. Targeting Results: Clarifying Goals and Objectives 5. Defining Performance Indicators 6. Reporting Performance Data 7. Analyzing Performance Information Part 3: Strategic Applications of Performance Management Principles 1. Using Performance Measures to Support Strategic Planning and Management 2. Performance-Informed Budgeting 3. Managing Employees, Programs and Organizational Units 4. Performance Management in Grant and Contract Programs 5. Improving Quality and Process 6. Soliciting Stakeholder Feedback 7. Using Comparative Measures to Benchmark Performance Part 4: Design and Implementation of Performance Management Processes 1. Designing and Implementing Effective Management Systems The Authors Index

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Book SynopsisThis book analyses the effectiveness of district administration from critical management perspective. Using classical organizational theory and leadership competency framework, the authors conducted a comparative study of two exemplary districts with distinctive traits in India â a rural district in the developed state of Maharashtra and an urban district from the underdeveloped state of Madhya Pradesh. The book delves into the dynamics of district administration by breaking down the processes further and mapping the role of the district magistrates on the UNDP competency framework. Given the changing scope and challenges of public service, this comparative analysis of the two districts would provide insights into district administration and would be of significant relevance to administrators and management professionals across the globe in assessing their effectiveness.The book provides an eclectic framework for public administration from an overall sustainability perTrade Review"I enjoyed the book, especially learning about these places in India and the near-heroic role of district collectors, and am pleased to recommend it." --Christopher L. Atkinson, University of West Florida, USA Table of ContentsChapter 1. District Administration in the Context of Public Management. Chapter 2. Different Perspectives of Public Administration and Management. Chapter 3. Case Study of an Urban District, Bhopal. Chapter 4. Case Study of a Rural District, Osmanabad. Chapter 5. Critical Analysis of District Case Studies. Chapter 6. Prospects of District Administration

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Book SynopsisOver 27 million employees and beneficiaries are covered by state and local government pension plans. However, the recent economic downturn and associated budget challenges confronting state and local governments pose some questions as to the sustainability of these plans, and what changes, if any, state and local governments are making to strengthen the financial condition of their pension plans. The Government Accountability Office (GAO) was asked to examine recent trends in the financial condition of state and local government pension plans; and strategies state and local governments are using to manage pension costs and the impacts of these strategies on plans, sponsors, employees, and retirees. This book analyses sector-wide financial conditions based on national-level data on pension funding from the U.S. Census Bureau and others, and reviews information on recent state legislative changes affecting government pensions from annual reports prepared by the National Conference of State Legislatures (NCSL).

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Book SynopsisThis Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager''s role. In the management of something as complex as care, this must involve:* listening to service users* maintaining professional values* enabling participation* facilitating learning.The Managing Care Reader reflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking managemenTrade Review'As a source this book offers valuable ideas and references to enable the reader to explore topics in more detail.' - CommunityCare' The strength of the book is its mix of classic texts with more contemporary explorations of management dilemmas in social care.' - Communitycare.co.uk'The strength of the book is its mix of classic texts with more contemporary explorations of management dilemmas in social care.' - Community CareTable of ContentsPart One: Managers in the Frontline 1. Days in the Life Managers' Diaries 2. Mental Health Service Users as Managers 3. Involving Service Users in Management: Citizenship, Access and Support 4. Consultation: Plan of Action or Management Exercise? 5. Reflections on Team and Management Consultation 6. Working With and Being Managed by the Larger Organisation 7. Managing Unpaid Workers 8. Whistleblowing: Public Concern at Work 9. Managing Loss in Care Homes 10. Managers Talk 11. What Do We Want form Social Care Managers? Aspirations and Realities 12. Messages for Mangers: The Dilemmas of Means-Testing Part Two: Managing to Care 13. The Quest for Quality: Reflecting on the Modernising Agenda 14. Participatory Management in a Public Child Welfare Agency: A Key to Effective Change 15. Remember My Messages: The Experiences and Views of 2000 Children in Public Care in the UK 16. Child Poverty, Opportunities and Quality of Life 17. Community Care and Independence: Self-Sufficiency or Empowerment 18. Virtues and Values 19. We Mustn't Judge People But': Staff Dilemmas in Dealing with Racial Harassment Amongst Hospice Service Users 20. The Contribution of Research Findings to Practice Change 21. Towards Ecological Understanding of Occupational Stress Part Three: Managing in Changing Contexts 22. The Last Years of the Workhouse, 1930-1965 23. Doing the Right Thing? Managerialism and Social Welfare 24. Whither Welfare Professionalism? 25. Professionals as Managers Across the Public Sector 26. Supervising Professional Work under New Public Management: Evidence from an 'Invisible Trade' 27. In Pursuit of Inter-Agency Collaboration in the Public Sector: What is the Contribution of Theory and Research? 28. The Environment of Collaborative Care 29. Contributing as a Manager 30. Identifying and Implementing Pathways for Organizational Change - Using the Framework for the Assessment of Children in Need and their Families as a Case Example 31. Social Work Management - A Systems Case Study Part Four: Managing for a Learning and Developing Organisation 32. Extract from 'Handling the Wicked Issues' 33. Managing Social Anxieties in Public Sector Organisations 34. The Managers' Job: Folklore and Fact 35. The Role of Leadership in the Modernization and Improvement of Public Services 36. The Supervision Partnership: A Whole Greater than the Sum of its Parts 37. Child Protection and the Media: Lessons for the Last Three Decades 38 An Evaluation of the Use of Information Technology in Child Care Services and its Implications for the Education and Training of Social Workers 39. Becoming a Learning Organisation: A Social Work Example

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Book SynopsisTo maximise the effectiveness of their work, NHS employees need a clear understanding of the structures and systems of the organisation in which they work. However, this information can be widely spread, hard to access and difficult to gain a working overview of, and the pace of changes and initiatives can seem almost dizzying. This book draws together a clear picture of the modern NHS, from funding and governance to reports, inquiries and overarching legislation. The book is clear and easy to understand and crucially includes full references to provide a one-stop point of access to the most detailed and up-to-date information available. This book is essential reading for workers in the NHS at all levels, including managers, administrators and clinical professionals. It is vital reading for managers and staff at commercial companies working with the NHS. It will also be of interest to campaigners, patient interest groups, researchers and journalists with an interest in the NHS. Specialty registrars and consultants can also find the information from the book, and much more, in The Doctor's Handbook Parts 1 & 2, by the same author. 'Rather than long narrative histories or complex explanations, the author signposts readers to sources of further information, making this book the quick guide so many of us need' - from the Foreword by Sir Ian CarruthersTable of ContentsUnderstanding the NHS. Clinical governance and quality. The future. Funding and the NHS. Acts, Circulars, Reports and Inquiries.

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Book SynopsisThe NHS pension scheme is the largest in Europe. This guide explains how it works and how to maximize its benefits and avoid its pitfalls. The book covers: recent changes to the scheme including new provisions for early retirement; personal pensions, financial planning and investment options; advice on preparing for retirement and working after retirement; state benefits; and health and leisure in retirement. It is written for all NHS staff and should be of particular value to GPs and salaried doctors.Table of ContentsAn overview of evidence-based management * Managing the job * Using information and knowledge * Are we doing a good job? * Improving decision making * Learning to practise evidence-based management * Organisational culture * In conclusion

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Book SynopsisSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).Trade Review"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian SalvesenTable of ContentsWorkbook Introduction;Sessions;Performance Checks;Reflect & Review

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Book SynopsisSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).Trade Review"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian SalvesenTable of ContentsIntroduction; Chapter 1 Session ARecord keeping and storage media; Chapter 2 Session BSystems for storing and retrieving information; Chapter 3 Session CDatabases and spreadsheets; Chapter 4 Session DAccess control, security and data protection; Chapter 5 Performance checks; Chapter 6 Reflect and review;

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Book SynopsisThis book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals.The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.Table of Contents1. Introduction. Making sense of organizational change and innovation in health care: An everyday ethnography 2. A theoretical narrative approach to organizational change studies: Towards everyday organizing 3. Making sense of everyday innovation at a clinical ward through individual narratives of visitation routines 4. A resistance and everyday view on health care professionals: Meeting encounters with patients and professionals 5. Designing and driving collaborative, everyday innovation using combined narratives of internal and external participation 6. Organizational change through administrative coordination: Shared narratives of politicians and administrators 7. Policy expectations of innovation: Policy narratives drawing on different public management perspectives 8. Concluding remarks

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Book SynopsisSupported by the National Institute for Social Work, this valuable handbook guides new and inexperienced managers through the many management dilemmas faced in the social services setting. Bringing together contributions from managers and trainers in social work, it ensures that management theory can be linked to developing good practice in social work.Table of ContentsContents: Introduction. Management in Practice: Making the transition to manager; Making decisions effectively; Resource management; Managing conflict. Reflections on Practice: The management of change; Managing risk; Building a culture; Working with outside projects. Some Management Tools: Budgeting; Creating an informative environment; Monitoring and evaluation; Empowerment through contracts; A manager in action: imaginative uses of Section 1 money.

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Book SynopsisThe book contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific organizational contexts. A range of public services are covered including local government, education, social work and the police, with particular attention paid to the National Health Service. The editors introduce the case studies through an examination of the 'hydra-headed' nature of NPM, its variability between sectors and its contested character. This provides themes that are developed within the case studies, where, in varying organizational contexts, the meaning of NPM is negotiated and its impact on those working in the organization is explored. The book points to the complex, fluid and negotiated character of NPM, as well as its centrality in reconfiguring occupational identities and relations within public service organizations.Trade Review'...a timely and intriguing critical analysis of the nature of the New Public Management. This book should be of great interest to both academics studying the New Public Management and those working in the wide variety of settings in the public sector that this text covers.' Professor Mike Saks, University of Lincoln, UK '...The publication of this book, after twenty years of experience with the New Public Management is timely. This is a wide-ranging study of a range of public sector services and has extraordinary value...It is full of reports of detailed research which consider the impact of the new public management in particular areas of provision...It deserves to be widely read by students and public sector professionals.' Professor Stephen Ackroyd, Lancaster University Management School, UK '...presents a series of illuminating case studies and provides a detailed analysis of the experiences of public service managers and professionals. The book will be of particular interest to students and academics studying aspects of New Public Management and will also be of interest to professionals and managers working within the public sector...The book incorporates a particularly important section on the NHS which provides an insight into the variable nature of NPM.' Local Government Studies '...useful insight is provided to challenges and implications from both a program delivery perspective as well as from broader equity and management perspectives...a broad yet insightful coverage of the application of NPM is provided...' Public Administration TodayTable of ContentsContents: Introduction: questioning the new public management, Mike Dent, John Chandler and Jim Barry. Context and Theory of the New Public Management: New public management and the professions in the UK: reconfiguring control?, Mike Dent and Jim Barry. Variations Between Sectors: Does 'Best Value' represent best value? local government middle management perspectives, Linda Keen; What do we want from social care managers? aspirations and realities, Jeanette Henderson and Janet Seden; Have you seen my assessment schedule? Proceduralization, constraint and control in social work with children and families, Paul Michael Garrett; New police management, performance and accountability, Beverly Metcalf. Hydra-Headed New Public Management: The Case of the National Health Service: Dilemmas beyond the glass ceiling...: the performances of senior women managers in the National Health Service, Alison Linstead and Geraldine Catlow; Can the public sector learn? the importation of 'Patient-Focused Care' in an NHS hospital trust, Chris Howorth, Frank Mueller and Charles Harvey; 'It's a leap of faith, isn't it?' managers' perceptions of PFI in the NHS, Sally Ruane; New forms of 'Out of Hours' care: from collaboration to competitive entrepreneurialism, Catrina Alferoff and Mike Dent. New Public Management as Contested Terrain: The new public management and higher education: a human cost?, Elisabeth Berg, Jim Barry and John Chandler; A bit of a laugh: nurses' use of humour as a mode of resistance, Sharon C. Bolton. The Limits of New Public Management: Uses and limitations of performance measurement in the civil service: an assessment of the Singapore and New Zealand experiences, David Seth Jones; Making a 'success' out of failure: darker reflections on private and public management, Tony Cutler; Index.

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Book SynopsisImproving Medication Use and Outcomes with Clinical Decision Support: A Step-by-Step Guide is the result of a ground-breaking collaboration of approximately 100 individuals and organizations, with diverse perspectives and insights on a central healthcare perspective. The Guide is designed to help clinical decision support implem

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Book SynopsisNew Ergonomics Perspective represents a selection of the papers presented at the 10th Pan-Pacifi c Conference on Ergonomics (PPCOE), held in Tokyo, Japan, August 25-28, 2014.The first Pan-Pacific Conference on Occupational Ergonomics was held in 1990 at the University of Occupational and Environmental Health, Japan. The main theme of the PPCOE 1990 was âœSearching for Solutions to Occupational Problems.â The successful meetings have taken place in 1990 (Kitakyushu, Japan), 1992 (Wuhan, China), 1994 (Seoul, Korea), 1996 (Taipei, Taiwan), 1998 (Kitakyushu, Japan), 2001 (Beijing, China), 2004 (Cairns, Australia), 2007 (Bangkok, Thailand) and 2010 (Kaohsiung, Taiwan). After two decades of collective endeavors, the conferences have established globally recognized excellence in scientific and professional contributions.Now, PPCOE activities are entering a new stage after a quarter century of history. Fortunately, participants of the PPCOE Final in Tokyo are eager to take Table of ContentsPrefaceMessage from the President: Storyteller of PPCOE historyM. Kumashiro1 Aging and occupational safety2 Workplace ergonomics3 Occupational ergonomics4 Healthcare and special populations5 Human computer interaction6 Current issue and ergonomics approachAuthor index

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Book SynopsisTable of Contents1: Introduction to Worker’s Compensation and Personal Injury in ICD-10 2: Structure Overview of the "2015 ICD-10-CM" Code structure basics Using ICD-10 Overview 3: Components of ICD-10 and Their Usage ‘Z’ codes and their importance in Worker’s Compensation/Personal Injury A basic 7-Step process for Diagnostic coding A basic 7-step process case example 6-category process for injury coding 4: Provider Requirements Combination codes 7th character codes Greater level of detail required External cause codes External causes of morbidity (transport and other) 5: Worker’s Compensation, Personal Injury and Drug or Chemically Induced Diabetes Diabetes Mellitus discussion Use of flow charts for diabetes Diabetes flow charts 2015 ICD-10-CM draft release expert edition – diabetes mellitus section 6: Worker’s Compensation and Personal Injury Billing Guide Personal injury example – case #1 Worker’s compensation example – case #2 Worker’s compensation example – case #3 Billing for physical therapy Billing for injections Billing for x-rays Billing for minor surgical procedures 7: Commonly Used Diagnosis Codes Abdominal pain – ICD-10 category R10 Carpal Tunnel Syndrome in Worker’s Compensation and Personal Injury Psychosocial discussion 8: Complex Examples and Worksheet section Example of whiplash case Example on pain management Example on carpal tunnel syndrome with multiple other injuries Example on Agreed Medical re-evaluation from an Internal Medical or Cardiovascular standpoint Example on medical sleep disorder evaluation Example on Orthopaedic Agreed Medical evaluation – complicated by Straph Infection following surgery Example on Psychiatric Agreed Medical re-examination 9: Causation and Apportionment in Worker’s Compensation and Personal Injury 10: Dilemma of the Independent Medical Evaluator The Law of Unintended Consequences Overview for Independent Medical Evaluators Appendices: Appendix 1: Medicare coverage, diagnosis requirements and coding edits Correct Coding Initiative (CCI) Edits ICD-9 Diagnosis Codes are used in Current LCD’s Appendix 2: Worker’s Compensation and Medicare Set asides Appendix 3: Implementation Guide for ICD-10 Appendix 4: Discussion of ICD-10 Crosswalks Appendix 5: Crosswalk from ICD-9 to ICD-10 of common diagnosis codes used in Worker’s Compensation and Personal Injury with notes on potential problem areas Appendix 6: Glossary Appendix 7: General Sample Fee Slip Appendix 8: New California Worker’s Compensation Forms Appendix 9: Web Links for additional information

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Book SynopsisHealth Communication and Mass Media is a much-needed resource for those with a professional or academic interest in the field of health communication. The chapters engage and expand upon significant theories informing efforts at mediated health communication and demonstrate the practical utility of these theories in on-going or completed projects. They consider how to balance the ethical and efficacy demands of mediated health communication efforts, and discuss both traditional media and communication systems and new web-based and mobile media. The book''s treatment is broad, reflecting the topical and methodological diversity in the field. It offers an integrated approach to communication theory and application. Readers will be able to appreciate the ways that theory shapes health communication applications and how those applications inform the further construction of theory. They will find practical examples of mediated health communication that can serve as models for their own effTrade Review’... the volume stands out as an important contribution to the field of health communication. Its theoretical, methodological, and topical breadth, its simple and straightforward manner of presentation, and its unique emphasis on both theory and practice would make it a valuable reference to academics and practitioners of health communication at various levels.’ Health Communication, 2014Table of ContentsContents: Foreword, Rafael Obregon; Preface; Part 1 Introduction: Communicating health through mass media: an overview, Rukhsana Ahmed and Benjamin R. Bates; Healthcare reform information sources in relation to information quality, information-seeking and uncertainty, Jennifer L. Bevan, Lisa Sparkes, Julia Ernst, Jessica Francies and Nicole Santora; Theory-based health campaigns: a winning combination, Micheline Frenette. Part 2 Health Communication and Web Media: Disease, representation, and public relations: a discourse analysis of HIV/AIDS websites, Vinita Agarwal, Margaret U. Da (TM)Silva and Greg B. Leichty; Managing sexual health and related stigma through electronic learning environments, Candy J. Noltensmeyer, Sara Peters, Rebecca J. Meisenbach and Heather Eastman-Mueller; Beneficial participation: lurking vs posting in online support groups, Galit Nimrod. Part 3 Health Communication and Mobile Media: Effectively promoting healthy living and behaviors through mobile phones, Bree Holtz and Lorraine Buis; Targeting young adult texters for public health emergency messages: a Q-study of uses and gratifications, Hilary N. Karasz, Meredith Li-Vollmer, Sharon Bogan and Whitney Offenbecher; Reaching the unreachable: how eHealth and mobile health technologies impact at-risk populations, Rowena L. Briones and Beth Sundstrom. Part 4 Health Communication and Communication Systems: Coming full circle in rural trauma: chronicling the development and testing of communication systems in rural trauma networks, Theodore A. Avtgis and E. Phillips Polack; From patient-based records to patient-centered care: reconfiguring health care systems for interoperable electronic health records, Nicole Mardis; The role of communication in health informatics integration success: case study of an Ontario pediatric critical care unit, Victoria Aceti and Rocci Luppicini. Part 5 Health Communication and Media Ethics: Doing good, doing right: the ethics of health communication, Seow Ting Lee; Eating disorders and obesity: conflict and common ground in health promotion and prevention, Hunna Watson and Julie McCormack; The ethics of disability representations on television, Tracy R. Worrell; Index.

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Book SynopsisMedical professionals who serve on the boards of private, nonprofit institutions often do so with much more diligence than knowledge. Very little material exists to cover the range of issues that are so vital at a time when health care institutions face patient overloads, budget shortages, and calls for reform. Written by leading health care advTrade ReviewGovernance today requires a new level of preparation and education - in short, a commitment to continuous learning. ... This commitment to preparation is also an essential step to balancing the equilibrium of power between the board and the CEO. Governance for Health Care Providers: The Call to Leadership will guide trustees down the road to more fully accept the responsibility for the mission of the corporations they lead.-Michael D. Connelly, MA, JD, FACHE, President & CEO, Catholic Healthcare Partners ... the definitive guide for the physician board member as well as any leader who has made the leap to govern an organization... In summary, this book is well-written and concise in content and should be essential reading for all physicians who are about to embark on the journey of governance. I for sure will recommend this book to the physicians on my hospital board. -ACMQ FocusTable of ContentsIntroduction. Non-profit Organizations. Duties and Responsibilities of Directors. Quality of Care. Professionals Affairs. Finance. Auditing, Compliance, and Reporting. Legal Issues. Executive Compensation. Philanthropy. Strategic Planning. Governance. Future of Health Care Boards.

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Book SynopsisWith healthcare making the transition from volume-based reimbursement programs to value-based approaches, understanding performance measurement is vital to optimize payment and quality outcomes. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin.The book begins by looking at HMOs and the three key factorsreimbursement, coordination, and performancethat have led toward performance-based contracting. Laying the foundation for clearer communication between physician hospitals and purchasers, the author defines important concepts in the discussion,Trade ReviewBill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.—George J. Isham, MD, Chief Health Officer, HealthPartnersReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system. —Jeff Bauer, PhD, author of Paradox and Imperatives in Health Care and Statistical Analysis for Decision-Makers in Health CareI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care. This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a "home run" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, Performance-Based Medicine, these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!—David I. Samuels, author of Managed Health Care in the New Millennium Bill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.—George J. Isham, MD, Chief Health Officer, HealthPartnersReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system.—Jeff Bauer, PhD, author of Paradox and Imperatives in Health Care and Statistical Analysis for Decision-Makers in Health CareI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care. This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a "home run" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, Performance-Based Medicine, these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!—David I. Samuels, author of Managed Health Care in the New Millennium Table of ContentsIntroduction. Integration and HMOs: How Did We Get This So Wrong? Performance Measurement: A Science with No Followers. Reimbursement: From Fee for Service to Risk Adjusters. Early Pay-for-Performance. Performance Language and Practice. Reengineering. Challenges. International Reform. Getting Started. The Future of Performance-Based Medicine. Appendices.

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Book SynopsisToday, with physician and hospital reimbursement being cut and tied to quality incentives, physicians and health plans are revisiting the concept of integration. Payers are demanding that the industry do more with less without sacrificing quality of care. As a result, physicians again find themselves integrating and aligning with hospitals that have the resources they lack or must develop together.Written by an acknowledged expert in the field of physician integration and managed care contracting, Physician Integration & Alignment: IPA, PHO, ACOs, and Beyond examines physician integration and alignment in the current healthcare market. It outlines the common characteristics of integrated groups and various organizational structures, and also explains how you can avoid making the same mistakes of the past. Filled with suggestions and ideas from successfully integrated practices, the book:Identifies industry drivers for the resurgence of intTable of Contents1994: The Initial Wave. Why Do It Again: The Drivers of the New Wave. Common Characteristics of Integrated Groups. Elements of Design for the New Integrated Networks. Avoiding the Mistakes of the Past. Antitrust and Other Regulatory Concerns. Options and More Options. A Checklist for the Design Process. Index

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Book SynopsisPart of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.Kaizen Workshops for Lean Healthcare walks you through the steps of conducting an effective kaizen workshopone that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps. Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the production of healthcare services, the text delineates the differences between healthcare processes and theTable of ContentsProduction Processes and Operations of Healthcare. What Is Kaizen? What Is a Kaizen Workshop and What Are the Key Roles for Success? Phase One: Plan and Prepare. Phase Two: Run the Kaizen Workshop. Phase Three: Report and Follow-Up. Reflections and Conclusions. Appendix: Further Reading. Useful Websites. Each chapter includes a Summary and Reflections.

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Book SynopsisA valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challengesoutlining the policies, procedures, and plans required for success.Stimulating readers with a wealth of practical applications, stories, and examples, the book details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. It introduces powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors. It also: Lists mandatory policies and procedures Contains practice drills to prepare you for real-world scenarios Explains how to create a report card to measure quality at all Trade Review… hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. … provides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. —Kevin Fickenscher, MD … hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. …provides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. —Kevin Fickenscher, MD Table of ContentsDefining Outpatient Healthcare. Creating a Structure for Quality and Safety. Engineering the Customer Connection. Policies, Procedures, and Plans. The Human Resource Factor. Measuring Quality and SafetyMeasurement. Medication Safety. Infection Prevention in the Ambulatory Setting. Clinical Documentation. Risk Management and Safety. Licensing, Deemed Status, Accreditation, and Certification. Practice Makes Perfect. Appendices: Checklist on Policies, Procedures, and Plans for an Outpatient Setting. Quality Glossary. Quality Reporting Measures. Infection Prevention Plan Example. Risk Assessment. Medical Record Review Criteria Audit. Safety Management Program. Root Cause Analysis and Corrective Action Plan. State Contacts for Ambulatory Licensing and Standards. Patient Education Pathway Example.

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Book SynopsisAfter nearly a year of debate, in March 2010, Congress passed and the president signed the Patient Protection and Affordable Care Act to reform the U.S. health care system. The most significant social legislation since the civil rights legislation and the creation of Medicare and Medicaid, the bill's passage has been met with great controversy. Political pundits, politicians, health care economists, and policy analysts have filled the airwaves and the lay press with their opinions, but little has been heard from those who have the most invested in health care delivery reformpatients and their doctors.Understanding Health Care Reform: Bridging the Gap Between Myth and Reality provides readers with the information to make informed decisions and to help counter the bias of political pundits and the influence of the for-profit health care industry. The author introduces readers to a group of dedicated doctors, administrators, and patients whose experiences illusTable of ContentsIntroduction. Reforming the Private Insurance Industry. How Will Health Care Reform Affect the Medicare and Medicaid Populations? Can We Lower Health Care Costs by Eliminating Waste? The Role of Disease Prevention in Health Care Reform. How Will Health Care Reform Affect the Medically Underserved and the Safety Net Hospitals That Care for Them? How Can We Improve the Quality of Care in the United States? Will There Be Enough Doctors to Care for 35 Million New Patients? Can Research Guide Us to Improved Care at Lower Costs? How Will Health Care Reform Change the Way We Practice Medicine? Will We Ever See Tort Reform in the United States? Conclusion. Index.

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Book SynopsisIf the furious debate around the state of healthcare in the US has led to any consensus, it's that the system should be delivering better quality for less cost than it does. The truth is that our healthcare system is a sprawling mix of competing interests in which those of the patient are valued least. Too much discussion has devolved to simplistic scapegoating, and too few comprehensive, constructive solutions have been offered. It's time for a fresh vision.In straightforward language, Healthcare at a Turning Point: A Roadmap for Change outlines a new market-based business model that aligns industry financing mechanisms with the goals of prevention, improved quality, and reduced costs. Drawing on more than 25 years of cross-industry consulting experience, the authors: Articulate a market-based vision of the industry Examine past efforts to reduce costs, their failures and their unanticipated consequences Spotlight perverse incentiTrade ReviewThis book is a compelling and thought provoking analysis of critical choices facing health care leaders. It offers a detailed prescription for stakeholders on how to proceed and how to implement genuine accountability at each stage of care management. ... Numerof and Abrams offer a road map for sustainable market reform with remarkable clarity and vision.—Book review by Peter Boland, PhD, appearing in The Journal of Ambulatory Care Management, Vol. 37, No. 1, pp. 38–41Everyone complains about the state of healthcare in this country—patients feel uninformed, mistrustful and lost; clinicians and hospitals are frustrated in their efforts to improve the quality of care while meeting demands for lower costs; employers are burdened with the rising expense of employee health insurance; payers who provide the coverage are pushing for greater evidence before approving reimbursement for new drugs, technologies, procedures and tests; the medical product industry is struggling under the weight of increasing costs, longer development timeframes, shifting regulatory requirements and resistance from the other stakeholders to pay for new products; and politicians and state and federal government agencies are mandating a patchwork of fixes that seem to only make things worse. What we have lacked are tangible solutions that can actually work—until now.Rita Numerof and Michael Abrams in their new book, Health Care at a Turning Point: A Roadmap for Change have offered a fresh look at the current state of healthcare in America, providing a detailed diagnostic assessment of what’s wrong, and importantly offer a comprehensive strategy to fix the problems. They begin with a vision of what a viable future state could look like in 10 years for providing affordable, accessible healthcare that promotes innovation in business models, products and services. Numerof and Abrams identify clearly and objectively the obstacles that must be overcome and gaps that must be closed by each of the important participants in the healthcare ecosystem, and then as the book's title implies, they deliver a roadmap, which is not only plausible, but if followed, will undoubtedly succeed in getting all of us there.—Harlan F. Weisman, M.D., Former Chief Scientific and Technology Officer, Medical Devices and Diagnostics, Johnson & JohnsonNumerof and Abrams have crafted a thoughtful, and often provocative, analysis of the challenges and opportunities facing the healthcare industry today. At its heart is a clarion call for the sector to become much more patient and consumer-centric -- before their existing business models become obsolete.—Paul Howard, Director and Senior Fellow, Center for Medical Progress, Manhattan Institute for Policy ResearchA pair of strategic management consultants intelligently scrutinize America’s healthcare industry. ... The authors’ blueprint for healthcare redesign is impressively conceived yet decidedly business-minded. Chapters defining their proposed remedies emphasize a market-based approach that objects to recent legislation and ideas of federally financed accountable care organizations (ACOs) while promoting models of bundled payment systems in which services are funded through a fixed-price schedule. ... they offer fresh, clear approaches to restructuring the healthcare system and place appropriate emphasis on the fostering of informed, accountable consumers. ... Numerof and Abrams’ ambitious study succeeds in illuminating problems within the multifaceted system ... . An elucidating, relevant discourse on the precarious future of medical care.—Kirkus Reviews, August 2012The authors present thought-provoking ideas for the 'disruptive innovation' needed to uncover pragmatic solutions for our country's healthcare delivery system. ... this suggested blueprint for market-based action is a must-read for all sides of the healthcare reform debate.—Marc Boutin, Executive Vice President & Chief Operating Officer, National Health CouncilEveryone agrees that the American healthcare system needs to change, but there is little agreement about how it should change. Abrams and Numerof paint a picture of how healthcare could look in an ideal future, and offer to manufacturers, payers, and providers a way to get there. Examining the healthcare system today, changes already taking place in attitudes towards innovation and medical education, ... they show how the key players in healthcare must change their thinking to survive. ... The main, and certainly provocative, message: if we move to a value-based system based on patient choice, rather than a cost-based system that assumes one size fits all, the consumer of health care is the ultimate beneficiary. The book will stimulate the thinking of industry across functions, and should be read not only by management but by R&D, Strategic Planning, and Sales. Sections on the need to form partnerships and alliances can change the way industry, payers, and providers think about each other. By examining the four forces they see as dominating our healthcare environment today, namely changes in the regulatory environment, a changing competitive landscape, shifting technology, and changing market expectations, Abrams and Numerof have indeed provided an insightful guide to how the industry needs to change its strategic thinking.—David L. Horwitz, MD, PhD, FACP, Chief Medical Officer, Johnson & Johnson Diabetes Institute Here it is in Healthcare at a Turning Point healthcare must restore control and accountability for intimate, personal decisions to each of us as our own consumer. No one else can define our quality-value-price equation, and discipline our providers ... Such is the economics, humanity, history, and even politic of western innovation…it is time for the Renaissance of those principles, just as articulated here in Healthcare at a Turning Point.—Steve Bonner, President and Chief Executive Officer, Cancer Treatment Centers of America® Numerof and Abrams have conducted a thorough analysis of the implications of market and non-market forces on all players in the health industry -- carriers, care providers, governments, consumers and employers. They have hit the nail on the head that it will take disruptive innovation and a collaborative approach across all these stakeholders to drive solutions to the fundamental problems of high cost and poor quality in health care.I appreciate that Numerof and Abrams focus in on three major principles: 1.) Rethink the customer: It’s really the consumer, the end-user of health care services. The consumer needs to be at the center of the work that we are undertaking. It is imperative that we provide them transparency to cost, quality and value. 2.) Watch out for non-traditional competitors: There are many other industries which have been historically very close to the consumer. The players in our industry are changing, and all of those who serve the consumer need to rapidly evolve ourselves in order to differentiate and succeed. 3.) Segment care providers: We need to apply the discipline of market segmentation to our relationships with care providers. That is, we cannot assume that a one-size-fits-all approach on paying for value or outcome will succeed with each and every physician or hospital. Rather, we must segment our networks and identify which care providers are most likely to succeed in a partnership to reform payment in a particular way, work with them closely and then allow that success to breed other success in the market place.—Elena McFann, VP Network Strategy and Implementation, UnitedHealthcareFor every professional engaged in the financing and delivery of medical care, this book is essential. Like it or not, sparked by the renewed debate over the controversial Affordable Care Act, we find ourselves in the midst of a major transformation in the health care sector of the economy. The convergence of biomedical breakthroughs, new medical technologies, new organizational structures is upon us. But the authors got it right: change will be frustrated, and energies will be diverted into unproductive channels, unless and until we change health care financing and put the patient in the center of the process as the key decision-maker.—Robert E. Moffit PhD, Senior Fellow, Center for Policy Innovation, The Heritage Foundation Congratulations on the publication of Healthcare at a Turning Point. …[You] really hit the ball out of the park with this book. First, you identified the real root problem in our healthcare system [payment], and then provided the key solution, a consumer-driven market model. This book should be the new reference text for healthcare reform and should be read by every healthcare provider, administrator, insurer, product developer, and lawmaker. Thank you for delivering such remarkable insight and strategic guidance to a very complex and polarizing issue in the U.S.—Kurt Weingand, D.V.M., Ph.D., Chief Science Officer, Central Garden & PetHave there ever been three not-so-little words that turned an industry upside down, virtually paralyzed the planning process and left providers and consumers alike adrift as much as "health care reform"? The authors bring a calm, dispassionate tone to the dialogue, underscoring the unsettling nature of transition (a much more palatable word than change) and offer reasonable strategies that override politics. I found the emphasis on collaboration especially comforting and doable.—Ellen Sherberg, Publisher, St. Louis Business Journal ...it is important to have a clear bridge between the issues of today and the possibility of a much brighter future. Without glossing over serious issues…this book describes a way forward for those inside and outside the Healthcare system.—Jeff Thompson, MD, Chief Executive Officer, Gundersen Lutheran Health System I appreciate that Rita and Michael call out the "ultimate objective" in the debate—to improve health outcomes at lower cost. It would seem that all sides can agree we save money when we decrease and change the demand for services. There are two approaches that allow us to do it. Approach 1 is to ration care. Approach 2 is that we incentivize and align consumers AND providers toward a plan for health which the authors rightly refer to as the consumer-driven market model.—Amanda L. Adkins, General Manager and Executive, Healthcare Information Technology, Cerner Corporation Table of ContentsA Vision for Tomorrow. Whose Agenda Controls Your Healthcare? In the Eye of the Storm: The Role of Consumers and Employers. Comparative Effectiveness Research: Creating an Environment for Change. Redesigning Healthcare Delivery: Hospitals Were Never Meant to Be Destinations of Choice. A Brave New World for Payers. Big Pharma: How to Regain Success. A New Day Is Dawning for Medical Device and Diagnostics Manufacturers. Putting Value at the Center of Healthcare. Creating a Roadmap for Change.

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Book SynopsisWritten by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authorsthe director of customer experience design, the director of imaging services, a consultant, and a business psychoTable of ContentsThe Story—What Really Happened. Begin to Spark. Personalize to Motivate. Serve to Lead. Connect to Engage. Fail, then Account. Succeed, then Recognize. Inject Fun to Release Pressure. Measure to Coach. Action Program Spirit to Achieve Excellence. Get Help to Be Independent. Epilogue: One Year Later—Making It Stick Even When It Gets Sticky...

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Book SynopsisEngineering Solutions to America's Healthcare Challenges covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. Written by a leading government and private sector consultant with more than a decade of experience as an industrial engineer, the book features interviews with leading industry experts, both domestic and international. Describing how industrial engineering practices are shaping healthcare, it explains why systems thinking must be the foundation for every aspect of healthcare.The book presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements tTrade ReviewWhat tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care, Engineering Solutions illustrates application of engineering tools for analysis and improvement. ... At less than 150 pages Engineering Solutions is a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.—Book review appearing in the Blue Heron Journal, January 2014What tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care, Engineering Solutions illustrates application of engineering tools for analysis and improvement. ... At less than 150 pages Engineering Solutions is a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.—Book review appearing in the Blue Heron Journal, January 2014Table of ContentsPrevention and Personal Accountability; Case Study in the Cost of Personal Choice; The Expert Is In: The Number 1 Improvement: Teach Prevention and Wellness; Critical Q&A; System Says; Following the Right Leader; When TOC Is Better Than TLC; Safety; Effectiveness; Efficiency; Timeliness; A Different Strain of Lean; Family-Centered Focus; Equity; Six Sigma; Six Sigma Cost Breakdown; Picture of Six Sigma Health; Define, Measure, Analyze, Improve, Control; Design of Experiments; You've Paid for the Consultant, Now What? Technology and People Behind the Methods; Critical Q&A; Care Ethics; The Language of Care; Critical Q&A; From the Exhibit Hall to Your Body; Dealing with All the Data; Critical Q&A; Trading Hotel Rooms for Sick Beds; Left out by Mainstream Media? Opposing Views; Region Snapshot: Cuba; Critical Q&A; Insured or Imagined?; Medicaid and Medicare; How Engineers Can Help Patients; The Expert Is In; Critical Q&A; The Classroom: Where Medicine Begins; New Faces of Medical Education; Bench-to-Bedside Approach; Engineering Medicine; Exemplary Partnership; Put on Your Scrubs and Learn How to Communicate; Stress Nature over Pharma; Critical Q&A; Health Is the Law; Critical Q&A; Still in Development; Conclusion

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Book SynopsisFrom small law offices to federal agencies, all entities within the justice system are governed by complicated economic factors and face daily financial decision-making. A complement to Strategic Finance for Criminal Justice Organizations, this volume considers the justice system from a variety of economic and financial perspectives and introduces quantitative methods designed to improve the efficiency and effectiveness of organizations in both the non-profit and for-profit sectors. Using only a minimum of theory, Economic and Financial Analysis for Criminal Justice Organizations demonstrates how to make decisions in the justice system using multiple financial and economic models. Designed for readers with little knowledge of advanced mathematics, quantitative analysis, or spreadsheets, the book presents examples using straightforward, step-by-step processes with Excel and Linux Calc spreadsheet software.A variety of different typeTable of ContentsShow Me Your License: Introductory Concepts. Innocent or Guilty? Perspectives of Decisions. A 25-to-Life Sentence: Strategic Economic and Financial Decisions. The Restitution Order: Capitalization and Executive Responsibility. How Do We Slice the Pie? Foundations of Economics. Tools of the Trade: Foundations of Financial Decisions. Following the Money: Capital Budgeting. Pay Me Now or Pay Me Later? The Minimum Attractive Rate of Return. Lucky Number 7: Concepts of Probability and Mathematical Reasoning. The Odds Are Against Us: Probability Distributions and Mathematical Reasoning. Is This the Line? Queuing Theory. Risky Business: Sensitivity and Scenario Analyses. Not 007, But … Bond Analysis. Buy Low or Sell High? Stock Analysis. How Do We Measure Up? Ratio Analysis. Buyer Beware: Leasing versus Purchasing. Is It Worth Your Time? Cost–Benefit and Break-Even Analyses. The Crystal Ball: Predictive Analysis. How Do We Relate? With Correlation! Show Me the Money: Benefits Analysis. The Shift Briefing: Multiple Perspectives. Appendix A: Additional Techniques of Analysis—Modified Internal Rate of Return.Appendix B: Tickets versus Warnings—Options Analysis.Appendix C: Modified Accelerated Cost Recovery System (MACRS) Tables. Appendix D: Analytical Tree Constructs. Appendix E: Bayes Theorem. Appendix F: Hypothesis Testing. Index.

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Book SynopsisOur nation''s capacity to care is becoming increasingly stressed as an aging and increasingly unhealthy population collides with a relative reduction in the numbers of clinicians and ever-tightening financial resources. If even the mildest of future-state predictions are to be believed, we need a significant restructuring of our entire healthcare system and its total Capacity to Care, such that we can simultaneously improve care capacity, cost, quality, accessibility, and resource gratification.Optimizing Your Capacity to Care: A Systems Approach to Hospital and Population Health Management provides comprehensive guidance to a new way to optimize and manage community-wide Care Capacity via a unique, holistic approach to healthcare operations. Through clear examples and actual project results, the book demonstrates the outcomes of a systems-level way of thinking about a community''s Capacity to Care that incorporates and integrates the full spectrum of availaTable of ContentsIntroduction. Healthcare Cost: An Overview. Introduction to Workplace Culture. Making the Transition from a Culture of Accountability to a Culture of Ownership. Terminology of This Book. Introduction to Hospital Capacity Optimization. Dynamic Capacity Management: An Approach to Capacity Optimization. The Blocking and Tackling of Hospital Capacity Management. Blocking and Tackling of Capacity Management in the Emergency Department. Blocking and Tackling of Capacity Management in Surgical Services. Blocking and Tackling of Inpatient Capacity Management. Physicians and Their Role in Optimization. Preparing for Coming Change: Forming a PHO. Care Circle Networks. The Care Circle Network Concept. Assessing the Community and the Patient Population. Building the Communal Resource Pool. CCNs, Palliative Care, and End-of-Life Planning. Final Thoughts.

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Book SynopsisWith 70 percent of organizations already adopting bring your own device (BYOD) and Gartner expecting this number to increase to 90 percent by the end of 2014, it is not a question of if, or when, it's a question of will you be ready.BYOD for Healthcare provides authoritative guidance to help you thrive during the healthcare BYOD (hBYOD) revolution. Jessica Keyes, president of New Art Technologies, Inc., professor at the University of Liverpool, and former managing director of R&D for the New York Stock Exchange, supplies an understanding of these new end users, their demands, and the strategic and tactical ramifications of these demands. Maintaining a focus on the healthcare industry, the book considers the broad range of technical considerations, including selection, connectivity, training, support, and security. It examines the integration of BYOD to current health IT, legal, regulatory, and ethical issues. It also covers risk assessment andTable of ContentsThe BYOD Revolution Adapted to Health Information Technology. Making a Financial Case for BYOD. Integrating hBYOD into Performance Measurement and Management Systems. Assessment and Mitigation of Risks in an hBYOD Environment. Guidelines for Managing and Securing Mobile Devices in the Health Organization. Cloud Best Practices. Configuration Management in a BYOD Environment. Content Management for hBYOD. Integrating hBYOD into Resource Management. BYOD Means Social Networking. Getting a Quick Start on hBYOD.

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Book SynopsisHealthcare organizations with sound human resources (HR) infrastructures are better able to hire, develop, promote, and retain employees who match up well with their specific needs. Using Data Management Techniques to Modernize Healthcare explains how to modernize your HR systems through the use of artificial intelligence (AI), information technology (IT), and other empirical methods. Identifying new technologies and processes that can help to reduce HR labor costs while increasing efficiency and quality of care, it examines the weaknesses that exist in the hiring and employee management practices of today's healthcare organizations.With a focus on the systemic issues related to hiring and compensation, the book provides detailed information regarding HR protocols, IT related issues, and workplace culture. It suggests ways to speed up candidate reviews and explains how to use IT and AI to reduce the number of bad hires. Other topics covered include five key drivers ofTrade Review"Hopper has delivered a well-organized and informational piece of work that appeals to the executive-level health professional. His sequencing of information is logical, direct, and to the point, which provides a clear understanding of the material contained within. His writing skills provide a fresh and concise method to comprehend the complexity of solid hiring protocols which will be beneficial for any level executive."-Samuel Silek RPh, Sr., VP Managed Care and Professional Sales, Liberty Medical, LLCTable of ContentsA Look at the Changing Face of Healthcare. The Digital Revolution and Its Relevance to Healthcare Companies’ HR Practices and Infrastructures. Healthcare HR at the Crossroads. A Review of Six Employment Methods. Suggestions for Improving a Healthcare Organization’s Direct Hiring Systems. Improving Management’s Ability to Identify, Develop, and Promote Internal Talent. Ideas That Managers and Executives Can Use to Increase Employee Satisfaction. Unique HR and IT Challenges Facing Rural Hospitals and a Guide to Tackling These Issues. A Review of Key Topics and a Look at Future Trends.

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