Public ownership / nationalization Books

Book SynopsisNow available in a fully revised and updated sixth edition, Sport Management: Principles and Applications tells you everything you need to know about the contemporary sport industry. Covering both the professional and nonprofit sectors, and with more international material than any other introductory sport management textbook, it focuses on core management principles and their application in a sporting context, highlighting the unique challenges of a career in sport management. The book contains useful features throughout, including conceptual overviews, guides to further reading, links to important websites, study questions, and up-to-date case studies showing how theory works in the real world. It covers every core area of management, including: Strategic planning Human resource management Leadership and governance Marketing and sponsorship Sport and the media Table of Contents Part I: The sport management environment, 1. Sport management, 2. Sport policy, 3. Nonprofit sport, 4. Professional sport, Part II: Sport management principles, 5. Sport governance, 6. Legal issues and risk management, 7. Strategic management, 8. Organizational design, 9. Human resource management, 10. Leadership in sport, 11. Sport organizational culture, 12. Sport marketing, 13. Sport media and digital technology

Read more less

Book SynopsisWhat are cultural centers for? This book offers a unique and dynamic guide to managing these organizations, and the challenge of reconciling cultural aims with business success.Drawing on research and practice, it provides case-based insights into common managerial problems and their solutions. Although international research demonstrates that culture has positive economic impact and many cultural institutions are multimillion dollar institutions, there has been little research on how cultural centers are managed to combine cultural and economic impact. Due to the diversity of their missions and purpose, cultural centers in Europe often struggle to find business success. By drawing on recent cases from Finland and Sweden, and focusing on the challenges that face both managers and organizations, this book explores the incentives that underpin the foundation of cultural centers, and what is needed to make them a success. By defining the complex challenges that face cultuTable of Contents1. Cultural Centers: A Short Introduction 2. The Business Approach and the Core Values 3. New Nordic Initiatives Paving the Way for New Solutions 4. Rethinking the Incentive: What Drives a Cultural Center? 5. Concluding Words

Read more less

Book SynopsisThis book summarizes the current state of research on strategic planning and offers an agenda for future research. The book edition comes with a new introduction that argues that strategising by public, non-profit and business organisations should be a major focus of research. Strategising is what links aspirations, capabilities, and implementation. Strategic planning should be viewed as one approach, but not the only approach, to strategising. A focus on strategising prompts researchers to consider issues of vertical and horizontal alignment of purpose, including across sectors; competence and scalability; co-production; decision-making and change management; and trust, transparency, authenticity and accountability. Additionally, the role of various strategising techniques and information technology should be analysed further.Beyond the bookâs introductory overview of the field, chapters focus on the following topics: planning style

Read more less

Book SynopsisThis book covers computer vision-based applications in digital healthcare industry 4.0, including different computer vision techniques, image classification, image segmentations, and object detection. Various application case studies from domains such as science, engineering, and social networking are introduced, along with their architecture and how they leverage various technologies, such as edge computing and cloud computing. It also covers applications of computer vision in tumor detection, cancer detection, combating COVID-19, and patient monitoring.Features: Provides a state-of-the-art computer vision application in the digital health care industry Reviews advances in computer vision and data science technologies for analyzing information on human function and disability Includes practical implementation of computer vision application using recent tools and software Explores computer vision-enabled medical/clinical data security in theTable of Contents1. Introduction to Computer Vision Aided Data Analytics in Healthcare Industry 4.0 2. Deep Learning Techniques for Foetal and Infant Data Processing in a Medical Context 3. Analysis of Detecting Brain Tumors Using Deep Learning Algorithms 4. Secured Data Dissemination in a Real-Time Health Care System 5. Modality Classification of Human Emotion 6. COVID-19 Alert Zone Detection Using OpenCV 7. Feature Fusion Model for Heart Disease Diagnosis 8. Deep Learning and Its Applications in Health Care 9. Future of Computer Vision Application in Digital Healthcare 10. Study of Computer Vision Applications in Healthcare Industry 4.0

Read more less

This multi-authored book provides expert descriptions of Lean methods and their application in healthcare, written by the people who developed and tested the methods in healthcare settings. Each chapter brings together a description of the technique or approach, with examples of application in practice from the author’s own practice.

Read more less

Book SynopsisIn healthcare, quality management refers to the administration of systems design, policies, and processes that minimize, if not eliminate, harm while optimizing patient care and outcomes. Whether you are a hospital with 1,000 beds or 25, the fact remain that every hospital must navigate and manage the many complexities associated with a quality management system. Why is quality management important in healthcare? There are numerous reasons why it is important to improve quality of healthcare, including enhancing the accountability of health practitioners and managers, resource efficiency, identifying, and minimizing medical errors while maximizing the use of effective care and improving outcomes, and aligning care to what users and patients want in addition to what they need. Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System demonstrates a practical approach to managing and improving quality. Whether you agree with tTrade Review"The moral responsibility to provide high quality care in an increasingly complex healthcare industry challenges the best healthcare organizations. Fierce competition for resources and the multidisciplinary nature of healthcare can leave organizations less focused and structured than needed to achieve their quality goals. The Hospital Quality Book is a fantastic resource for providing a practical and straightforward path to attain quality objectives. Douglas C. Johnson captures his decades of learning during his practice as a system, process, and quality professional. It is truly scalable to each organization’s current capabilities and can be used to stand up an entirely new program or as a reference to assist established programs in accelerating performance."Troy Greer, FACHE, MBA, MSHACEO, Boone Health, Columbia, MOTable of ContentsChapter 1: An Introduction to Quality Chapter 2: Quality Regulation and Benchmarking Chapter 3: Managing Quality Chapter 4: Quality Measurement and Analytics Chapter 5: Quality Improvement Chapter 6: Quality Training Chapter 7: Project Management Chapter 8: Accreditation Chapter 9: Sustaining Quality Chapter 10: The Quality Plan Chapter 11: External Reporting Chapter 12: Patient Safety Organization, Quality Incidents, and Mortality Reviews Chapter 13: Managing Hospital Acquired Conditions (HAC) and Harms Chapter 14: Managing the Quality Team Chapter 15: Summary – Bringing it all Together Appendix:

Read more less

Book SynopsisCOVID-19 accelerated healthcare's transition towards digital technology since it helped expand the capacity of healthcare organizations (HCOs) through extended patient access and isolation. In addition to HCOs, this transition was adopted by other participants in the healthcare ecosystem, such as independent digital health platform (DHP) vendors, self-insured employers, drug chains/pharmacy benefit managers, and insurance companies. It was not long before independent DHPs, payers, and self-insured employers realized the value of digital technology, so they increased their commitment towards this transition.The goal of this book is to help HCOs understand, prepare, implement, and leverage digital transformation. The book opines that, to be successful, digital transformation must be led and supported by senior management. Equally important is the cultural transformation of HCOs towards successful change management, which requires an evolutionary approach to continuous process iTable of Contents1. Introduction, SECTION I – Digital Health Platforms (DHPs), 2. Primer: Digital Platforms, 3. Introduction to Digital Health Platforms (DHPs), 4. Digital Healthcare Platform Configurations, 5. Digital Health Platform Strategies, 6. DHP Types and Examples, SECTION II – IT Systems, 7. Managing HCO-IT Systems, 8. Usability of Healthcare Information Systems, 9. Big Data, AI, and Interoperability, 10. Security, Privacy and Technical Considerations, SECTION III – Work Transformation, 11. Work Transformation of HCOs, 12. Work Transformation Tools, Techniques, and Methodologies, 13. Design Principles for Digital Transformation, 14. Assessment Framework: Readiness for Digital Transformation

Read more less

Book SynopsisThe Routledge Companion to the Professions and Professionalism is a state-of-the-art reference work which maps out the current developments and debates around the sociology of the professions, and how they relate to management and organizations.Supported by an international contributor team specializing in the disciplines of organizational studies and sociology, the collection provides extensive coverage of this field of research. It brings together the core concepts and issues, and has chapters on all the key aspects of professions in both the public and private sectors, including issues of governance and regulation. The volume closes with a set of international case studies which provide valuable practical insights into the subject.This Companion will be an indispensable reference source for students, scholars and educators within the social sciences, especially within management, organizational studies and sociology. It will also be highly relTrade Review'The Routledge Companion to the Professions and Professionalism offers an innovative and much-needed bridge between the sociology of professions and management studies on professional firms. This impressive collection of thoughtful and well-crafted chapters will be an invaluable resource for anyone interested in professional work, occupations and organizations.' - Roy Suddaby, Professor and Winspear Chair, Peter B. Gustavson School of Business, University of Victoria, Canada and Professor of Strategic Management, Newcastle University Business School, Newcastle University, UK'The study of professional work is one of the most exciting areas in the social sciences. This compendium provides an expert overview of established and emerging issues within this discipline. As such, it is a key reference for anyone with an interest in this area, whether they are established scholars or people who are approaching this exciting field for the first time.' - Professor Daniel Muzio, Professor of Professions and Organizations, Newcastle University, UK and co-founding editor of the 'Journal of Professions and Organization''Students of the professions who want to see the future of their field will do well to study the Routledge Companion to the Professions and Professionalism. Recognizing the way professional work is being transformed in our post-modern world, Professor Dent and his colleagues bring together first-rate theoretical and empirical work to examine the causes and consequences of this change. Drawing on the best scholarship from the fields of sociology and organizational and management studies, the articles assembled here extend and deepen our knowledge of the professions. This collection is destined to become an important landmark in its field.' - Raymond De Vries, Co-Director, Center for Bioethics and Social Science in Medicine, University of Michigan, USA and visiting professor, CAPHRI School for Public Health and Primary Care, Maastricht University, the NetherlandsTable of ContentsPart I: Theories and Contemporary Context of Professions and Professionalism Introduction (Mike Dent) 1. Sociological and Organisational Theories of Professions and Professionalism (Stephen Ackroyd) 2. Governance and Professions (Ellen Kuhlmann, Tuba Agartan and Mia von Knorring) 3. Professions, Service Users and Citizenship: Deliberation, Choice and Responsibility (Evelien Tonkens) 4. Gender, Diversity and Intersectionality in Professions and Potential Professions: Analytical, Historical and Contemporary Perspectives (Jeff Hearn, Ingrid Biese, Marta Choroszewicz, and Liisa Husu) 5. Professions and Power: A Review of Theories of Professions and Power (Mike Saks) Part II: Governing the Professions and Professionalism Introduction (Ellen Kuhlmann) 6. Governing through Professional Experts (Viola Burau) 7. Professions and Financial Incentives (Ruth McDonald and Crawford Spence) 8. Professionalism and Entrepreneurialism (Seppo Poutanen and Anne Kovalainen) 9. Professionalism, Trust and Cooperation (Patrick Brown and Michael Calnan) 10. Professionalism and Knowledge (Teresa Carvalho and Rui Santiago) Part III: Professions, Management and Leadership Introduction (Jean-Louis Denis) 11. Restructuring Professional organizations (C.R. (Bob) Hinings) 12. Hybrid Managers and Professional Leadership (Ian Kirkpatrick) 13. The Professionalization of Management (Kevin T. Leicht) 14. Leadership and ‘Leaderism’: The Discourse of Professional Leadership and the Practice of Management Control in Public Services (Michael I Reed) 15. Professional Agency, Leadership and Organizational Change (Jean-Louis Denis, Nicolette van Gestel and Annick Lepage) Part IV: Global Professionalism and the Emerging Economies Introduction (Ivy Bourgeault) 16. Accountancy, Finance and Banking: The Global Reach of the Professions (Colin Haslam) 17. Professions and Professionalism in Emerging Economies: The Case of South Africa (Debby Bonnin and Shaun Ruggunan) 18. India (International) Inc.: Global Work and the (Re-) Organization of Professionalism in Emerging Economies (Sweethaa Ballakrishnen) 19. Professions and Professionalization in Russia (Elena Iarskaia-Smirnova & Roman Abramov) 20. Professions and the Migration of Expert Labour: Towards an intersectional analysis of transnational mobility patterns and integration pathways of health professionals (Ivy Lynn Bourgeault, Sirpa Wrede, Cecilia Benoit and Elena Neiterman) Part V: Sectoral Analysis: Case Studies Introduction (Mike Dent ) 21. The Professoriate and Professionalism in the Academy (Linda Muzzin and Maria Athina (Tina) Martimianakis) 22. Contemporary Education Policy and Teacher Professionalism (Sølvi Mausethagen and Jens-Christian Smeby) 23. Interprofessional Working for the Health Professions: From Fried Eggs to Omelettes? (Susan Nancarrow and Alan Borthwick) 24. Professional Identity and Social Work (Stephen A. Webb) 25. Journalism and its Professional Challenges (Christiane Schnell)

Read more less

Book SynopsisPublic Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public personnel management, such as social equity, labor relations, public employee rights, and the operation of nonprofits.Now in an extensively revised seventh edition, Public Personnel Management presents new, original chapters to examine developments of interest to researchers and Trade Review"This book provides an essential collection of human resource management topics for the public sector from leaders in the field. From current issues, like new ways of working and the impact of COVID-19, to core topics, like social equity, the law, and workforce planning, Riccucci provides a thoughtful compilation for students, scholars, and practitioners alike."Jaclyn Piatak, The University of North Carolina at Charlotte, USATable of Contents1. Public Personnel Management: Its Significance for Government Performance 2. Human Resources Practices and Research in Europe 3. New Ways of Working and Job Outcomes in Public Organizations: The Mutual Gains and Conflicting Outcomes Perspective 4. Diversity, Social Equity, and Representative Bureaucracy – Talk vs. Walk 5. Generational Differences and the Public Sector Workforce 6. Affirmative Action and the Law 7. How Federal Court Decisions on Discrimination Reflect Organizational Justice Violations 8. Understanding and Improving the Work Lives of LGBTQ Public Employees 9. The Rule of Law and Public Service 10. The Lasting Impact of COVID-19 on State and Local Government Workforces 11. Public Sector Unions: Demands, Emotions, and Behavior 12. Workforce Planning in Turbulent Times 13. The Role of Human Resources Management in Cybersecurity 14. Telework in Government 15. Human Resources Management in Nonprofit Organizations

Read more less

Book Synopsis

Read more less

Book SynopsisPhysicians are often asked to lead healthcare teams, departments, divisions, practices, and hospitals. Though many of them are experts in their fields, they are rarely prepared or educated in business management and leadership. Based on the authors' interviews with many physician and non-physician executives and leaders, medical training contributes little to leadership skills. Many physicians leave medical training with a command-and-control leadership style that later has to be unlearned to succeed in a team-based healthcare environment.This book will help physician leaders to shed derailers and authoritarian leadership tendencies picked up in years of medical training. It is intended for (1) physicians who are transitioning to healthcare leadership roles, (2) senior-level physician and non-physician leaders as a coaching model to develop their physician leader direct reports, and (3) administrative leaders who are partnering with physician leaders.Both authors progrTrade Review“Through creative storytelling and practical, humble personal examples, Hanah Polotsky and Lisa Williams did a superb job guiding physicians in translating clinical skills into healthcare leadership mastery.” Scott Smith, MDSVP & Medical Director Value Based Care, Millennium Physician Group“Physician Leader is a must read for any physician jumping into the turbulent waters of healthcare leadership.” Bruce Schroffel, MS, MPHPresident and CEO, University of Colorado Hospitals (retired)“Why wouldn’t physicians translate their exam room skills to lead successfully as physician leaders? Hanah and Lisa demonstrate how to apply scientific thinking and problem-solving to self-development as a physician leader. They skillfully use coaching and story-telling to illustrate how to capitalize on exam room skills to lead daily improvement.” John E. Billi, MDProfessor Emeritus of Internal Medicine and Former Chief Engineer, Michigan Quality System, University of Michigan“The GUIDES Framework for self-development is a brilliant and indispensable tool for sharpening your leadership skills. Whatever stage your transition from physician to physician leader is in - from just starting your first leadership role to many years as an established physician leader - this book's straightforward and concise advice will resonate and educate. I only wish it had been available during my career transitional years.” Harley A. Rotbart, MDProfessor and Vice Chair Emeritus, Department of Pediatrics, University of Colorado School of Medicine“Primarily written for physicians tasked to step into new administrative roles, Hanah and Lisa thoughtfully and eloquently coach them in how to apply familiar exam room problem-solving to leadership and management. Real world experiences, along with sample case studies, infuse new perspectives into previously mundane leadership lessons, combining to create thoughtful - and practical - information for both new and experienced physician leaders.” Justin Chang, MDPresident, CirrusMD Provider NetworkTable of Contents1. Introducing the Iterative Leadership Model, 2. Seven Leadership Attributes for Successful Physician Leaders, 3. Strategic Thinker, 4. Effective Communicator, 5. Coach, 6. Team Builder, 7. Change Manager, 8. Learner-in-Chief, 9. Problem-Solver, 10. Conclusion Appendix 1: GUIDES Development Plan Template, Appendix 2: Personal and Organizational Change Models, Appendix 3: GUIDES A3 Framework for Iterative Problem-Solving Template, Appendix 4: GUIDES Cross-Functional Redesign Model

Read more less

Book SynopsisInnovations in e-health can significantly enhance healthcare accessibility, efficiency and patient safety. The advancements, such as telemedicine and electronic health records, facilitate remote access to healthcare services, reducing geographical barriers and addressing the urgent needs of patients. Moreover, they enable healthcare providers to deliver more personalized and accurate healthcare services thanks to integrating technologies like artificial intelligence. Ehealth optimizes healthcare costs, addresses current, pressing needs of individuals, communities and societies and adapts to the changing landscape of healthcare, making it a crucial and highly relevant topic in todayâs world. This book discusses critical aspects associated with the implementation of technological innovations in the e-health market. The authors have identified the technological innovations introduced in the e-health sector during the last decade of the twenty- first century and explored how patients are adapting to and managing these technological advancements. The authors conducted research in four selected European countries: Poland, Finland, Estonia and Spain, with a focus on understanding the extent to which these new technological solutions have been embraced by demand- side actors, that is, recipients/users of e-health services. The resulting book aims to address the following questions: What barriers do new technological solutions encounter in their implementation? Do the e-health services and solutions contribute to improving health and extending life expectancy in individual European countries? The book offers a comprehensive overview of innovations in digital health services, concentrating on this sector as evaluated by the institutions responsible for their functioning and the development of the supply side of e-health services. Additionally, the book provides an in- depth analysis of patientsâ attitudes toward technological advancements in medical services, focusing on their interaction with digital healthcare solutions and assessing the willingness of e-patients to incorporate cutting-edge e-health services into their health- related behaviors. Finally, the book presents an analysis and assessment of using technological solutions to enhance the efficiency and effectiveness of the healthcare system in Europe.It provides practical insights and a comprehensive view of innovations and e-services in healthcare, catering to a diverse audience, including practitioners and managers of healthcare entities, patients, tech start- ups, researchers and students.

Read more less

Book SynopsisWe are in the midst of what may well be the most confusing, turbulent period in the history of modern medicine. This book seeks to cut through the fog and confusion that enshrouds the health care industry to provide clarity on where the industry stands today and where it is headed. The book defines the major challenges in health care through the journey of Northwell Health, one of the largest provider organizations in the country. The central issues in what is nearly one-fifth of the United States economy are played out daily within this not-for-profit organization. Northwell is New York state's largest workers, and $11 billion in annual revenue.The book candidly portrays key leaders within Northwell on the most vexing challenges in health care: How to provide primary and specialty care spending; how to create and sustain an internal system of continuous learning to enable employees at all levels to stay current in an industry that is changing at warp speed; how to proTrade Review"The story of Michael J. Dowling and Northwell Health should be read by anyone who hopes to understand the challenges faced by hospitals in this turbulent era. It shows how one great hospital system and [is] managing change, and helping to lead the transformation of American healthcare."-Toby Cosgrove, MD, CEO and President, Cleveland Clinic"The book is brilliant! It will help you see into the future and serve as a leadership text for years to come."-Maureen Bisognano, President Emerita and Senior Fellow Institute for Healthcare Improvement"This is a book about change. Northwell Health’s reshaping of itself as a high quality consumer focused population health based institution is an Operational Roadmap for the future of America’s healthcare delivery system. The Northwell story is the beginning of tomorrow.’’-Stephen Berger, Chairman Commission on Health Care Facilities in the 21st Century"By combining a caring mission with a commitment to learning and innovation, Northwell Health and CEO Michael Dowling are leading the future of healthcare."- Jeff Immelt, Chairman and CEO, GE"The story of Michael J. Dowling and Northwell Health should be read by anyone who hopes to understand the challenges faced by hospitals in this turbulent era. It shows how one great hospital system and [is] managing change, and helping to lead the transformation of American healthcare."-Toby Cosgrove, MD, CEO and President, Cleveland Clinic"The book is brilliant! It will help you see into the future and serve as a leadership text for years to come."-Maureen Bisognano, President Emerita and Senior Fellow Institute for Healthcare Improvement"This is a book about change. Northwell Health’s reshaping of itself as a high quality consumer focused population health based institution is an Operational Roadmap for the future of America’s healthcare delivery system. The Northwell story is the beginning of tomorrow.’’-Stephen Berger, Chairman Commission on Health Care Facilities in the 21st Century"By combining a caring mission with a commitment to learning and innovation, Northwell Health and CEO Michael Dowling are leading the future of healthcare."- Jeff Immelt, Chairman and CEO, GETable of ContentsPreface; Chapter 1: Mission; Chapter 2: Building an Integrated Network; Chapter 3: Redefining Medical Education; Chapter 4: Learning Obsession; Chapter 5: Emergency Preparedness; Chapter 6: What Does Quality Care Look Like?; Chapter 7: Rory: "I got the ball"; Chapter 8: The Best Financial Strategy: Reduce Patient Suffering; Chapter 9: Beyond the Horizon

Read more less

Book SynopsisIs it your objective to bring about positive change for your business or organisation by influencing the policy and regulatory environment in which you operate?Do you need to know how to engage with decision-makers in government and other key influencers?Are you looking to pursue or advance your career in Public Relations?Ambitious practitioners working within Public Relations and Corporate Social Responsibility, inside or outside government respectively, and in private or non-profit organisations, will find this an invaluable guide.Revealing insights into the inner workings of government and drawing on real-life case studies, this book offers practical, clear, creative ideas and innovative strategies designed to empower Public Relations professionals to engage with key stakeholders effectively and to influence government policy and regulation. At a time of considerable uncertainty and ever-evolving government policy and regulation, this book shows how it is posTrade Review‘‘Practitioners face major barriers in getting their voice heard. I have considerable experience of the formal and informal processes involved when engaging with decision-makers in government and other key influencers, and I have developed strategies that work. Writing this book enables me to share my experiences and insights with public relations practitioners and related professionals so that they can become more effective influencers’’. Chris Anastasi, Author.'Society today has given voice to many diverse views. People and institutions expect to have a voice in issues that affect their government, their society and their lives. Successful institutions, both public and private, need to find ways to speak to these diverse and (sometimes) competing views such that all stakeholders feel their positions and opinions have been fairly and fully considered. This book gives excellent guidance based on examples of successful stakeholder engagement programs and the experience of leaders who have been successful in effective stakeholder engagement.' — Bill Coley CBE, former President of Duke Power and CEO of British Energy 'Many CEOs and FDs struggle to appreciate the real value of stakeholder engagement. They find it hard to envision what effective stakeholders can achieve for the bottom line in opportunities realised or pitfalls avoided. They should read this book to understand how crucial a focused campaign can be to commercial success. The case studies are illuminating on what works and what not to do. They depend on building trust and relationships based on strong ethical standards. There are lessons here for the private sector in delivering value for money and the public sector in wrongly assuming a government relations function is not needed. It is. Most importantly, there's an understanding of the hands-on role of a Company's leaders in the stakeholder dialogue and building credibility. This is a team effort. The other key audience for this book is Government Affairs professionals. Those running, or setting up, these departments will find the step by step guide to a targeted programme invaluable. Chris Anastasi describes to audiences to target, the many tiers of influencers that shape policy, the importance of galvanising wider support, and above all a focused approach to securing opportunities and managing risks. The case studies show how tangible value can be measured and delivered, Government relations professionals can use this unique book as a benchmarking resource or a template for success. It plugs a gap in the field of stakeholder relations.' — Robert Armour OBE, Deputy-Chair NuGeneration'Never before has it been so vital for business to ensure that its side of the story is properly told and understood. Chris Anastasi has written an invaluable practical guide to strategic stakeholder engagement.' — Sir Adrian Montague CBE, Chairman Aviva'As Energy Adviser to the Welsh Government I am happy to endorse the basic premise of this book which is the importance for successful developments of well-structured and actioned strategic stakeholder engagement. In a UK context it is interesting to reflect on the stress by the UK Government on the four new industrial strategy grand challenges. These cover the widespread use of artificial intelligence; modernised mobility, healthy ageing and clean growth. With all these sectors, effective stakeholder engagement is vital and includes the huge variation of stakeholders from individual consumers to pension funds looking to invest £billions for secure long term returns. The only sensible way to do this is to adopt a very professional and well-researched approach which normally involves the commitment of significant resources. Chris’ book, based on his front-line experience in the energy field and in depth case studies covering a very wide range of circumstances, provides an excellent overview for anyone who is interested in understanding the complexity of the issues and the core elements essential for success. In his book Chris does stress the importance of a clear story as the basis for a successful engagement strategy, whoever the targeted stakeholder. This importance, along with leadership can not be over-stressed: points which Chris makes well, once again illustrated through the use of diverse real-life case studies.' — Professor Ron Loveland, Energy AdviserTable of Contents1. Setting the scene for strategic stakeholder engagement 2. Decision-makers 3. Key influencers 4. Stakeholder engagement processes 5. Organising for stakeholder engagement 6. Delivering the engagement strategy and programme 7. Reflection

Read more less

Book SynopsisLeading Reliable Healthcare describes state of the art' healthcare management systems. The key focus of the publication is reliable'; describing how leadership can ensure never less than reliable standards of care for patients and how excellence can be achieved. The focus throughout is on ensuring that patients and their families can depend on a reliable healthcare system for their needs, fulfilling their expectations that hospitals are trustworthy, stable and capable of dealing with their health, from the simplest to the most complex illnesses.Each of the chapters focuses on a different aspect of building a reliable healthcare system, concentrating on the leadership necessary to deliver and manage the different component elements of the healthcare system. The nominated contributors for this book are recognized leaders from various healthcare systems around the globe, including the UK, USA, Canada and South Korea/Singapore. The contributors have been selected toTable of ContentsChapter 1: Developing the Organizational Culture How to develop a governance strategy which orients the organization towards achievement, competency, outcome and innovation. Methods on how to get staff to embrace the vision and mission of the organization and achieve a commitment to quality patient-centered care. How to involve patients and care givers in setting institutional goals. Preparation and implementation of codes of conduct in all levels of clinical and non-clinical staff. Chapter 2: Leading Operational Effectiveness Effective implementation of policies and procedures Choice of measures of productivity and their delivery Devolution of responsibility, eg., by establishment of Departmental Performance Management Programs How to incentive staff engagement and empowerment Introduction to lean management techniques How to recruit and retain talent Chapter 3: Leading Effective Clinical Practice Physician and healthcare worker engagement to establish clinical outcomes agenda Description and delivery of best clinical practice (adoption of guidelines and clinical pathways) Understanding patient flow and delivering timely healthcare Monitoring clinical outcomes for efficacy and safety International benchmarking of clinical outcomes Chapter 4: Ensuring Patient Safety Introducing a Safety-First Culture Clarify accountability at every level of the organization How to strengthen safety reporting system A system for identifying and eliminating unsafe condition Introducing incentives to support a safety first culture Chapter 5: Leading a High Reliability Organization How to adapt and apply the lessons of high-reliability science to enable hospitals to reach levels of quality and safety that are comparable to those of the best high-reliability organizations, such as the aviation and nuclear industries. Introduce a practical framework for assessing the hospitals’ readiness for and progress toward high reliability. Implementation of an incremental process to move the hospital to an appropriate level of reliability. Chapter 6: Introducing Information Technology: a neural network for reliable healthcare Digital healthcare Value adding EMR Clinical decision support system Stability of the digital system Security of information Administrative, financial and logistic technology Digital disaster preparedness plan Chapter 7: Ensuring Healthcare Education and Training to support organizational effectiveness Learning organization concept Talent management Skills maintenance and upgrade Staff development (physicians, nurses, allied health, managers, etc.) Targeted scholarship Career professional development Gap replacement Leadership education Chapter 8: Leading Integration of Primary Healthcare and Hospitals Integrating preventative medicine and screening across the interface Clinical pathways and primary healthcare as a filter to prevent hospital overload How to shift elements of women and child health to the community Shifting the balance of chronic disease management to primary care Chapter 9: The Introduction of Performance Parameters How to shift clinical quality indicators from process driven to clinical outcomes How to develop patient reported outcome measures Introducing business intelligence indicators Chapter 10: Delivering better value in healthcare Using programmatic funding to support the introduction of value as a clinical concept Introducing rationing methodologies based on the incremental cost-effectiveness of new technologies Exploring the concept that investment in some new service development should be mirrored by disinvestment in services which add little clinical value Chapter 11: Leadership Through Crisis The role of the leader and board of directors Preparing a disaster preparedness and risk management plan Description of the emergency response, encompassing; communication (both internal and external); staff engagement, staff and patient protection Using recovery from the crisis to leverage wider cultural change within the organization Chapter 12: How to Deal with Innovation Robotic surgery Immunotherapy PET CT scanning linked to cyclotron production of radio-isotopes Generation of hospital based intellectual property and its commercialization

Read more less

Book SynopsisHow can a smartwatch help patients with diabetes manage their disease? Why can't patients find out prices for surgeries and other procedures before they happen? How can researchers speed up the decade-long process of drug development? How will Precision Medicine impact patient care outside of cancer? What can doctors, hospitals, and health systems do to ensure they are maximizing high-value care? How can healthcare entrepreneurs find success in this data-driven market?A revolution is transforming the $10 trillion healthcare landscape, promising greater transparency, improved efficiency, and new ways of delivering care. This new landscape presents tremendous opportunity for those who are ready to embrace the data-driven reality. Having the right data and knowing how to use it will be the key to success in the healthcare market in the future. We are already starting to see the impacts in drug development, precision medicine, and how patients with rare diseases are diagnoTrade Review"Moneyball Medicine discusses some of the remarkable innovations that are developing across the healthcare industry. Harry and Malorye provide readers with a front row seat to the most important emerging healthcare system challenges - and opportunities - of our time. We started Flatiron because we wanted to ensure that all cancer patients - not just those with the means and resources - have access to the same cutting-edge research. It is our hope that this book will stimulate discussions around the value of next generation technology in healthcare so that the industry can continue to innovate." -Zach Weinberg, Co-founder, COO & President Flatiron HealthMoneyBall Medicine puts you at the center of healthcare’s new frontier where medicine, technology, information and business are converging and advancing with unprecedented speed and importance. The stakes could not be higher, and I recommend this book for anyone interested in learning more about this truly disruptive revolution in the ever-changing healthcare landscape-Eric Schadt, PhD, Dean for Precision Medicine, Mount Sinai Health System Professor, Genetics and Genomic Sciences at Mount SinaiThe political turbulence focused on what comes next for Medicaid, Medicare, and the ACA (Obamacare) public exchange products simply reinforces the fundamentals of health care in the United States. Increased access, increased value, and better patient experience will be keys for all successful stakeholders.In Moneyball Medicine, Harry and Malorye describe the unique confluence of entrepreneurial innovation and the many entrenched and evolving health care components of the health care supply chain, and defines the parameters that predict who will win and who will lose.-Glenn D. Steele, Jr., MD, PhD, Chairman of xG Health Solutions, Vice-Chair of Health Transformation Alliance, and past CEO of Geisinger Health SystemData, data everywhere. Well, historically it’s been everywhere but in healthcare, where our industry has been laggards in distributing, sharing, synthesizing, and analyzing data to make decisions for researchers, physicians, patients, and insurers. MoneyBall Medicine thoughtfully walks us through the change in healthcare which has already commenced. Data will finally take center stage, especially in cancer care.-Mike Pellini, MD, MBA, Chairman and former Chief Executive Officer Foundation MedicineThe explosive force that's transforming healthcare is digital. Harry and Maloyre have aptly captured and described this tidal wave in a compelling compendium of examples and interviews. MoneyBall Medicine lays the foundation for understanding how new types of data will change the way we discover medicines, measure their impact, deploy, deliver and even replace them. -Christine Lemke, Cofounder & President Evidation Health, Inc. As a citizen scientist activist and the mom of children with a genetic condition, I welcome the effect on healthcare of meaningful data, carefully analyzed and appropriately utilized. Moneyball medicine artfully traverses the ever-evolving dynamic landscape and focuses in on the various levers and fulcrums that might make the difference, all the while keeping the consumer in the center.-Sharon Terry, President and Chief Executive Officer Genetic AllianceWe face a perfect storm: A medical profession, reluctant to emerge from principles of apprenticeship and autonomous practice to evidence based approaches, still largely rewarded by volume based payments. And a healthcare industry, which has accumulated legacy structures never designed for efficiency and interoperability. The combination has resulted in an increasingly unaffordable US healthcare delivery system which covers only part of the populous and has outcomes at or below the level of other civilized countries. Expedient and systematic solutions are further impeded by privacy and safety concerns, which have resulted in well intended, but impractical legislation and heavy regulatory burden. Glorikian’s and Branca’s inspiring book highlights real (entrepreneurial) opportunity to use the power of multisource big data and emerging analytic approaches to get out of this misery and revolutionize the way healthcare is delivered to ever more data-conscious, engaged patients.-Christoph Wald, M.D., Ph.D., M.B.A., F.A.C.R., Chairman, Department of Radiology & President of the Medical Staff, Lahey Hospital & Medical Center Professor of Radiology, Tufts University Medical SchoolData has become a significant strategic resource in healthcare. Just as sports, financial services, retail and virtually all other industries have been shaped by data and analytics, so too will health care. Harry and Malorye have done an exceptional job of documenting and analyzing this remarkable transition in the largest and most complex sector in our economy – healthcare.-John Glaser, PhD, Vice President, Population Health and Global Strategy Cerner Corp.The pace of scientific development is proceeding unlike any other time in the history of healthcare. Precision Medicine is becoming a reality. MoneyBall Medicine provides a compelling overview of how new technologies, diagnostic tests and drugs are being introduced at record speed, and how these advancements and the resulting access to increasing amounts of patient-specific data are rapidly transforming the way healthcare can and will be delivered.-Jennifer Levin Carter MD, MPH. Founder and Chief Medical Officer, N-of-One, Inc.The future of healthcare is inevitably data driven. As our ability to collect, sort and analyze data improves, the predictability of what people need is enhanced. This will result in more precise medicine, with better customized and personalized treatment plans for our patients. This book is ahead of its time, bringing together concepts of new innovations aimed at improving healthcare delivery.-Dr. Kathryn Teng, MD, MBA, Physician executive leader and Division chief at MetroHealth Medical Center"The convergence of big data and AI is changing the paradigm for the entire healthcare sector - MoneyBall Medicine is a MUST-READ book for entrepreneurs hoping to make an impact in this complex ecosystem."-Dekel Gelbman, MBA, Chief Executive Officer FDNAIf you want to understand the future of healthcare, you need to read MoneyBall Medicine. Paralleling the data-driven transformation of baseball, Harry Glorikian and Malorye Allison Branca delve into the data and analytic trends which are revolutionizing health care. As this book articulately describes, it's only through collecting, connecting and understanding data that we will arrive at a patient-centered health care system. Grounded in first-hand accounts, rich in detail, and accessible to practitioners and experts alike, MoneyBall Medicine is a great read and worthwhile investment.-Robert Metcalf, MBA, Chief Executive Officer Concert GeneticsHarry and Malorye’s book provides a comprehensive look at how data is rapidly becoming the currency of modern medicine and how this is fueling a market comprised of a diverse set of technologies, approaches and business opportunities. Notably, of course, the goal must be to maximize the rate of exchange, from data to true clinical value. The book recognizes the diversity and lack of synchrony among the critical market factors that impact this exchange, i.e. payers, providers, patients (needs, expectations and hopes), physicians and pharma. By identifying and describing the concerns and priorities of this network, this book can serve as a solid base for advancing towards addressing an even bigger opportunity…that of the unstated and unmet clinical needs that we don’t currently even consider. -Michael N. Liebman, PhD, Managing Director, IPQ Analytics, LLC Adj Professor of Pharmacology and Physiology, Drexel College of MedicineThe U.S. health care system is undergoing sweeping change with profound implications for all Americans, and the change is not waiting for Congress or the White House to determine its fate. Moneyball Medicine defines this pivotal time as we live it, showing how new expectations shape our health care, and how each of us as individuals will be changed by it too. I can’t think of a more compelling and important book for future historians, who will no doubt wonder how our health care system was so dramatically transformed in the early 21st century.-Leah F. Binder, MA, MGA, President & CEO"If the difference between evolution and revolution is the speed of change, then healthcare is now in the mode of revolutionary change," say authors Harry Glorikian and Malorye Allison Branca in MoneyBall Medicine: Thriving in the New Data-Driven Healthcare Market. Healthcare spending in the US today is simply unsustainable. In this book Glorikian and Branca reveal promising trends that will revolutionize healthcare. I believe their visions are spot on. If you want a glimpse into the future, read this book. It’s fascinating and very well documented.-Tom Emerick, former VP or Global Benefits at Walmart, population health consultant, cofounder of EdisonHealth, and coauthor of Cracking Health Costs and An Illustrated Guide to Personal Health.‘Moneyball Medicine’ takes the reader on a deliberately pragmatic insider’s journey of how raw, objective, hard data is already becoming the driver of better, more cost-effective medicinal decision-making in healthcare today. This book offers something for everyone– from the back-stories bringing observations to life, to the references for deeper-diving, it delivers. In short, if you ever wondered why "It’s the Economy, stupid" has become "It’s the Data, stupid", read MoneyBall Medicine.-Susan Ward, PhD, Executive Director Collaborative Trajectory Analysis Project (cTAP) After painting a bleak portrait of our current healthcare landscape – an inefficient, often ineffective and expensive system that’s stuck in the 20th Century--Harry and Malorye offer readers a remarkably insightful look at how data-driven healthcare and drug development will offer patients customized, effective, and more cost-efficient solutions in the near future. In other words, these new data-driven model will empower patients to take a more active role in their healthcare decisions. Moneyball Medicine is required reading for anyone interested in the evolution of medicine, healthcare practice and data analytics.-Niven R. Narain, Co-Founder, President and CEO Berg Health We are all now living in a world of data driven medicine. Moneyball Medicine is a really important source for navigating in this new world.-Royalty Pharma - Co-Founder and Chairman of the Investment Committee, Locus Analytics – CEO, Syntax - CEO"Moneyball Medicine discusses some of the remarkable innovations that are developing across the healthcare industry. Harry and Malorye provide readers with a front row seat to the most important emerging healthcare system challenges - and opportunities - of our time. We started Flatiron because we wanted to ensure that all cancer patients - not just those with the means and resources - have access to the same cutting-edge research. It is our hope that this book will stimulate discussions around the value of next generation technology in healthcare so that the industry can continue to innovate." -Zach Weinberg, Co-founder, COO & President Flatiron HealthMoneyBall Medicine puts you at the center of healthcare’s new frontier where medicine, technology, information and business are converging and advancing with unprecedented speed and importance. The stakes could not be higher, and I recommend this book for anyone interested in learning more about this truly disruptive revolution in the ever-changing healthcare landscape-Eric Schadt, PhD, Dean for Precision Medicine, Mount Sinai Health System Professor, Genetics and Genomic Sciences at Mount SinaiThe political turbulence focused on what comes next for Medicaid, Medicare, and the ACA (Obamacare) public exchange products simply reinforces the fundamentals of health care in the United States. Increased access, increased value, and better patient experience will be keys for all successful stakeholders.In Moneyball Medicine, Harry and Malorye describe the unique confluence of entrepreneurial innovation and the many entrenched and evolving health care components of the health care supply chain, and defines the parameters that predict who will win and who will lose.-Glenn D. Steele, Jr., MD, PhD, Chairman of xG Health Solutions, Vice-Chair of Health Transformation Alliance, and past CEO of Geisinger Health SystemData, data everywhere. Well, historically it’s been everywhere but in healthcare, where our industry has been laggards in distributing, sharing, synthesizing, and analyzing data to make decisions for researchers, physicians, patients, and insurers. MoneyBall Medicine thoughtfully walks us through the change in healthcare which has already commenced. Data will finally take center stage, especially in cancer care.-Mike Pellini, MD, MBA, Chairman and former Chief Executive Officer Foundation MedicineThe explosive force that's transforming healthcare is digital. Harry and Maloyre have aptly captured and described this tidal wave in a compelling compendium of examples and interviews. MoneyBall Medicine lays the foundation for understanding how new types of data will change the way we discover medicines, measure their impact, deploy, deliver and even replace them. -Christine Lemke, Cofounder & President Evidation Health, Inc. As a citizen scientist activist and the mom of children with a genetic condition, I welcome the effect on healthcare of meaningful data, carefully analyzed and appropriately utilized. Moneyball medicine artfully traverses the ever-evolving dynamic landscape and focuses in on the various levers and fulcrums that might make the difference, all the while keeping the consumer in the center.-Sharon Terry, President and Chief Executive Officer Genetic AllianceWe face a perfect storm: A medical profession, reluctant to emerge from principles of apprenticeship and autonomous practice to evidence based approaches, still largely rewarded by volume based payments. And a healthcare industry, which has accumulated legacy structures never designed for efficiency and interoperability. The combination has resulted in an increasingly unaffordable US healthcare delivery system which covers only part of the populous and has outcomes at or below the level of other civilized countries. Expedient and systematic solutions are further impeded by privacy and safety concerns, which have resulted in well intended, but impractical legislation and heavy regulatory burden. Glorikian’s and Branca’s inspiring book highlights real (entrepreneurial) opportunity to use the power of multisource big data and emerging analytic approaches to get out of this misery and revolutionize the way healthcare is delivered to ever more data-conscious, engaged patients.-Christoph Wald, M.D., Ph.D., M.B.A., F.A.C.R., Chairman, Department of Radiology & President of the Medical Staff, Lahey Hospital & Medical Center Professor of Radiology, Tufts University Medical SchoolData has become a significant strategic resource in healthcare. Just as sports, financial services, retail and virtually all other industries have been shaped by data and analytics, so too will health care. Harry and Malorye have done an exceptional job of documenting and analyzing this remarkable transition in the largest and most complex sector in our economy – healthcare.-John Glaser, PhD, Vice President, Population Health and Global Strategy Cerner Corp.The pace of scientific development is proceeding unlike any other time in the history of healthcare. Precision Medicine is becoming a reality. MoneyBall Medicine provides a compelling overview of how new technologies, diagnostic tests and drugs are being introduced at record speed, and how these advancements and the resulting access to increasing amounts of patient-specific data are rapidly transforming the way healthcare can and will be delivered.-Jennifer Levin Carter MD, MPH. Founder and Chief Medical Officer, N-of-One, Inc.The future of healthcare is inevitably data driven. As our ability to collect, sort and analyze data improves, the predictability of what people need is enhanced. This will result in more precise medicine, with better customized and personalized treatment plans for our patients. This book is ahead of its time, bringing together concepts of new innovations aimed at improving healthcare delivery.-Dr. Kathryn Teng, MD, MBA, Physician executive leader and Division chief at MetroHealth Medical Center"The convergence of big data and AI is changing the paradigm for the entire healthcare sector - MoneyBall Medicine is a MUST-READ book for entrepreneurs hoping to make an impact in this complex ecosystem."-Dekel Gelbman, MBA, Chief Executive Officer FDNAIf you want to understand the future of healthcare, you need to read MoneyBall Medicine. Paralleling the data-driven transformation of baseball, Harry Glorikian and Malorye Allison Branca delve into the data and analytic trends which are revolutionizing health care. As this book articulately describes, it's only through collecting, connecting and understanding data that we will arrive at a patient-centered health care system. Grounded in first-hand accounts, rich in detail, and accessible to practitioners and experts alike, MoneyBall Medicine is a great read and worthwhile investment.-Robert Metcalf, MBA, Chief Executive Officer Concert GeneticsHarry and Malorye’s book provides a comprehensive look at how data is rapidly becoming the currency of modern medicine and how this is fueling a market comprised of a diverse set of technologies, approaches and business opportunities. Notably, of course, the goal must be to maximize the rate of exchange, from data to true clinical value. The book recognizes the diversity and lack of synchrony among the critical market factors that impact this exchange, i.e. payers, providers, patients (needs, expectations and hopes), physicians and pharma. By identifying and describing the concerns and priorities of this network, this book can serve as a solid base for advancing towards addressing an even bigger opportunity…that of the unstated and unmet clinical needs that we don’t currently even consider. -Michael N. Liebman, PhD, Managing Director, IPQ Analytics, LLC Adj Professor of Pharmacology and Physiology, Drexel College of MedicineThe U.S. health care system is undergoing sweeping change with profound implications for all Americans, and the change is not waiting for Congress or the White House to determine its fate. Moneyball Medicine defines this pivotal time as we live it, showing how new expectations shape our health care, and how each of us as individuals will be changed by it too. I can’t think of a more compelling and important book for future historians, who will no doubt wonder how our health care system was so dramatically transformed in the early 21st century.-Leah F. Binder, MA, MGA, President & CEO"If the difference between evolution and revolution is the speed of change, then healthcare is now in the mode of revolutionary change," say authors Harry Glorikian and Malorye Allison Branca in MoneyBall Medicine: Thriving in the New Data-Driven Healthcare Market. Healthcare spending in the US today is simply unsustainable. In this book Glorikian and Branca reveal promising trends that will revolutionize healthcare. I believe their visions are spot on. If you want a glimpse into the future, read this book. It’s fascinating and very well documented.-Tom Emerick, former VP or Global Benefits at Walmart, population health consultant, cofounder of EdisonHealth, and coauthor of Cracking Health Costs and An Illustrated Guide to Personal Health.‘Moneyball Medicine’ takes the reader on a deliberately pragmatic insider’s journey of how raw, objective, hard data is already becoming the driver of better, more cost-effective medicinal decision-making in healthcare today. This book offers something for everyone– from the back-stories bringing observations to life, to the references for deeper-diving, it delivers. In short, if you ever wondered why "It’s the Economy, stupid" has become "It’s the Data, stupid", read MoneyBall Medicine.-Susan Ward, PhD, Executive Director Collaborative Trajectory Analysis Project (cTAP) After painting a bleak portrait of our current healthcare landscape – an inefficient, often ineffective and expensive system that’s stuck in the 20th Century--Harry and Malorye offer readers a remarkably insightful look at how data-driven healthcare and drug development will offer patients customized, effective, and more cost-efficient solutions in the near future. In other words, these new data-driven model will empower patients to take a more active role in their healthcare decisions. Moneyball Medicine is required reading for anyone interested in the evolution of medicine, healthcare practice and data analytics.-Niven R. Narain, Co-Founder, President and CEO Berg Health We are all now living in a world of data driven medicine. Moneyball Medicine is a really important source for navigating in this new world.-Royalty Pharma - Co-Founder and Chairman of the Investment Committee, Locus Analytics – CEO, Syntax - CEOTable of ContentsIntroduction: Welcome to the Age of Moneyball Medicine Chapter 1: The $10 Trillion Healthcare Industry’s Moneyball Moment Chapter 2: Precision Medicine: Data-Driven Diagnosis and Treatment Chapter 3: Personally Tailored Cancer Treatment Chapter 4: Baby Testing Boom: Genomics-Based Prenatal Diagnostics Chapter 5: New Hope for People with Rare Diseases Chapter 6: Price and Quality Transparency: The Dawn of Medical ShoppingChapter 7: Value-Based Care: Paying for Results Chapter 8: Data-Driven Drug Discovery and Development Chapter 9: The Next-Generation Health SystemChapter 10: Digital Health: Moving from Sci-Fi Fantasy to a New Healthcare RealityConclusion: The Next-Generation Healthcare Landscape

Read more less

Book SynopsisYou got into healthcare because you wanted to help people, but quickly discovered providing high-quality care is challenging. Seemingly impossible demands are placed on you and your team. Some coworkers are constantly complaining; others are in their silos doing only what they must to get through the long days. Collaboration is often lacking, and patients suffer the painful consequences. It's easy to become overloaded with work and overwhelmed with negativity.This is not how the healthcare profession has to be. There is a new science Positive Psychology that studies how people are able to perform extraordinarily well in challenging situations. After a dozen years of research in prestigious medical centers, an evidence-based method for applying this science has been developed. That six step program is PROPEL. You will read stories illustrating the experiences of doctors, nurses and administrators who learned to use PROPEL to transform their professional Trade Review"I worked with PROPEL for years. It’s amazing to me what these principles can do to engage a multidisciplinary healthcare team. The units who used PROPEL saw results such as: increased employee engagement scores, decreased falls, and decreased turnover. People started coming to work happy to be there instead of dreading the issues that were bound to come up. PROPEL changed the way that our teams viewed and solved problems. Problems became an opportunity to improve and collaborate rather than a way of bringing the team down. Staff started supporting each other and work became more like family. I’m now the Senior Vice President of Patient Care Services and Chief Nursing Officer at GBMC Healthcare and have already brought PROPEL to this organization because I know about the positive changes it creates."-JoAnn Z. Ioannou, DNP, MBA, RN, NEA-BC, Senior Vice President - Patient Care Services and Chief Nursing Officer, GBMC HealthCare"A must read for health care leaders desiring enhanced team work and improved outcomes. PROPEL principles artfully distills essential positive psychology elements and offers efficient techniques; converting theory to action.In this enjoyable read, Thomas Muha, PhD unlocks a pathway to peak performance, accessible even to the busiest professional."-Brooke Buckley, MD FACS, MedChi, The Maryland State Medical Society, President 2015-2016, Anne Arundel Medical Center, Chief, Division of General Surgery, Medical Director, Acute Care Surgery"Tom Muha has written a very important book that should be mandatory reading for anyone involved in health care. It combines scholarly research findings with practical advice and strategies for both personal flourishing and organizational success. Given the importance and centrality of health care in our society and around the world, this work is sure to make a significant impact for the better."-Kim Cameron, Ph.D., Co-Founder, Center for Positive Organizations, University of Michigan, Author, Positive Leadership: Strategies for Extraordinary Performance "Peppered with illustrative stories and examples, Dr. Muha shares a cornucopia of plans, workshop designs and tools for change agents determined to propel engagement, personal fulfillment, quality care, and peak performance in their organizations. I applaud and thank Dr. Muha for generously sharing his expertise, experience and tools to help all of us determined to make a positive difference." - Wendy Leebov, author of Language of Caring"I worked with PROPEL for years. It’s amazing to me what these principles can do to engage a multidisciplinary healthcare team. The units who used PROPEL saw results such as: increased employee engagement scores, decreased falls, and decreased turnover. People started coming to work happy to be there instead of dreading the issues that were bound to come up. PROPEL changed the way that our teams viewed and solved problems. Problems became an opportunity to improve and collaborate rather than a way of bringing the team down. Staff started supporting each other and work became more like family. I’m now the Senior Vice President of Patient Care Services and Chief Nursing Officer at GBMC Healthcare and have already brought PROPEL to this organization because I know about the positive changes it creates."-JoAnn Z. Ioannou, DNP, MBA, RN, NEA-BC, Senior Vice President - Patient Care Services and Chief Nursing Officer, GBMC HealthCare"A must read for health care leaders desiring enhanced team work and improved outcomes. PROPEL principles artfully distills essential positive psychology elements and offers efficient techniques; converting theory to action.In this enjoyable read, Thomas Muha, PhD unlocks a pathway to peak performance, accessible even to the busiest professional."-Brooke Buckley, MD FACS, MedChi, The Maryland State Medical Society, President 2015-2016, Anne Arundel Medical Center, Chief, Division of General Surgery, Medical Director, Acute Care Surgery"Tom Muha has written a very important book that should be mandatory reading for anyone involved in health care. It combines scholarly research findings with practical advice and strategies for both personal flourishing and organizational success. Given the importance and centrality of health care in our society and around the world, this work is sure to make a significant impact for the better."-Kim Cameron, Ph.D., Co-Founder, Center for Positive Organizations, University of Michigan, Author, Positive Leadership: Strategies for Extraordinary Performance "Peppered with illustrative stories and examples, Dr. Muha shares a cornucopia of plans, workshop designs and tools for change agents determined to propel engagement, personal fulfillment, quality care, and peak performance in their organizations. I applaud and thank Dr. Muha for generously sharing his expertise, experience and tools to help all of us determined to make a positive difference." - Wendy Leebov, author of Language of CaringTable of ContentsForeword. Introduction. Why Positive Work Environments Matter. Modern Times. Positive Psychology. It's the Culture Darling. A Tale of Two Units. Stuck. The Drill Sergeant. The Coach. How to PROPEL High Performance in Hospitals. Passion. Relationships. Optimism. Proactivity. Energy. Legacy. Action Plans. PROPEL Yourself. PROPEL Your Workplace.

Read more less

Book SynopsisToday's health care systems need doctors and consultants to act as leaders, within the multi-disciplinary team, in addition to carrying out their clinical role. This book identifies the key elements of successful leadership through ''medically led'' service development and systems transformation and shows how this benefits patient care, particularly when patients become partners in the process.The authors provide a conceptual framework of medical leadership and a set of scientific methods and tools that make a significant contribution to advancing quality and transforming services in healthcare. On top of this, they present analytical tools which medical professionals can use to support their own improvement or system transformation strategy, including ways of measuring improvement and the returns on investment of medical leadership.Woven throughout the book are real-life case studies from medical leaders across the world, providing studenTable of ContentsPart 1: A global emergent context for medical leadership, Chapter 1 An Introduction, Chapter 2 ‘Leadership’ and ‘medical leadership’, Chapter 3 Quality Improvement as the goal of Medical Leadership, Chapter 4 Understanding patient experience as a clinical leader, Chapter 5 Primary care and general practice: medical leadership for all, Chapter 6 A Theoretical model to engage doctors in medical leadership, Part 2: medical leadership, Chapter 7 An Introduction, Chapter 8 Medical Leadership and reducing health inequalities, Chapter 9 Medical Leadership and reducing variation in health care, Chapter 10 Developing and analysing effective teams, Chapter 11 A Strategy for engaging primary and secondary care doctors in medical leadership, Chapter 12 Medical Engagement – Strategies for Engagement from the ‘Grass Roots’, Chapter 13 Leadership Diagnostics and refelctions on Personal Leadership Development, Part 3: Improvement Science, Medical Leadership and Measurement for Improvement, Chapter 14 Introduction, Chapter 15 Data Analysts building capability in partnership with Medical Leaders, Chapter 16 Root Cause Analysis and Simulation to improve Quality, Chapter 17 Leadership diagnostics for self-awareness and bespoke course design, Chapter 18 Medical Leadership and the use of data for a Continuous Quality Improvement Collaborative (CQIC) in an Accident and Emergency Department, Chapter 19 Developing a Macro Health System in Nepal with ethical and moral medical leadership, Part 4: Service Development, Chapter 20 Introduction, Chapter 21 Improving healthcare services in times of austerity, Chapter 22 Service Improvement to reduce early deaths of children in hospital: The design of an electronic observation system, Chapter 23 Innovations in person centered service redesign for young carers, Chapter 24 Service improvement in paediatric dentistry, Chapter 25 Reflections, Part 5: System Transformation, Chapter 26 Introduction, Chapter 27 System Transformation for health and social care, Chapter 28 A strategy for engaging teams and motivating staff though system transformation, Chapter 29 Transforming Operating Theatre Services, Chapter 30 Transforming the emergency medicine workforce: a new hybrid with integrated speciality training and a competency based MBA, Chapter 31 Quality Improvement and System Transformation in Emergency Medicine, Chapter 32 Transforming the quality of hospital care through advocacy for people with a learning disability and or autism, Chapter 33 Transforming services for patients with Spinal Cord Injury – a national review of standards and practice.

Read more less

Book SynopsisThe Routledge Handbook of International Local Government conducts a rigorous, innovative and distinctive analysis of local government within a comparative, international context. Examining the subject matter with unrivalled breadth and depth, this handbook shows how different cultures and countries develop different institutions, structures and processes over time, yet that all have some features in common the most obvious of which is the recognition that some decisions are better made, some services better delivered, and some engagement with the state better organised if there is structured organisational expression of the importance of the local dimension of all these factors . Thematically organised, it includes contributions from international experts with reference to the wider context in terms of geographies, local government modes, recent developments and possible further lines of research. It has a wide academic appeal internationally and will Trade Review"This Handbook will undoubtedly become a key reference source for scholars of local government across the world. The editors are to be congratulated on highlighting in detail many distinctive elements of local government structure and process, across many international boundaries and national cultures. They demonstrate the importance of understanding how local government, despite its many tensions with central and regional government, continues to play a major role in most countries in delivering a wide range of essential public services, providing key social facilities, and regulating many aspects of social life to improve quality of life outcomes." - Tony Bovaird, Institute of Local Government Studies, University of Birmingham, UK"This book fills an important gap in the field of public administration by providing administrators with a wealth of perspectives, knowledge and best practices in local government from around the globe. It successfully expands the often "one nation" perspective of our field to capitalize on the experiences of the international public administration community. It will be equally attractive to political science students interested in comparative and international politics." – John Kiefer, University of New Orleans, USATable of Contents1. Local Governments - A Global Presence [Richard Kerley, Joyce Liddle, Pam Dunning] Part I: Elected Roles and Governance 2. Local Electoral Systems [Michael Cole] 3. Local Political Leadership: The Voters or Councillors – Who Chooses Who Governs? [Colin Copus] 4. Traditional Leaders and Local Government in Pacific Island Countries [Graham Hassall and Paul Mae] 5. The Role of the Councillor [Neil McGarvey and Fraser Stewart] 6. The Relationship between Politics and Administration: From Dichotomy to Local Governance Arenas [Alessandro Sancino, Marco Meneguzzo, Alessandro Braga, and Paolo Esposito] 7. Institutionalized Differences in Economic Development Perspectives: A Comparison of City Managers, Mayors and Council Members in Texas [James Vanderleeuw and Melanie Smith] Part II: Local Governments in Different Jurisdictions 8. The Political Salience of Local Government in a Small State [Ann Marie Bissessar] 9. Local Government in the Pacific Islands [Graham Hassall, Matthew Kensen, Rikiaua Takeke, Karibaiti Taoba, and Feue Tipu] 10. Local Government in Latin America – The Struggle to Overcome Social Exclusion [Andrew Nickson] 11. A Turbulent Past, A Turbulent Future? Reform and Disruption in the Local Government of New Zealand [Michael Reid and Michael Macaulay] 12. Constitutional and Legislative Changes in Caribbean Local Government [Eris Schoburgh] Part III: Range of Local Government Services 13. Local Government Service Roles in the U.S.A: Consistency and Change [J. Edwin Benton] 14. Public Entrepreneurship: Is Local Government Necessary to Deliver Economic Development? [Lorraine Johnston and John Fenwick] 15. The Wide Range of Local Government Public Services [Elisabetta Mafrolla] 16. Public Service Delivery in Today’s Georgia [Giorgi Vashakidze] 17. The Provision of Public and Personal Social Services in European Countries: Between Marketization and The Return of the Public/Municipal and Third Sector [Hellmut Wollmann] Part IV: Citizen Engagement 18. Practices and Challenges of Citizen Participation in Local Government: Case Studies of Midsized Cities in Russia and the United States [Sofia Prysmakova-Rivera, Elena Gladun, Thomas Bryer, Andrey Larionov, Dmitry Teplyakov, Olga Teplyakova and Natalia Nosova] 19. The Urban Governance of Austerity in Europe [Adrian Bua, Jonathan Davies, Ismael Blanco, Ioannis Chorianopoulos, Mercè Cortina-Oriol, Andrés Feandeiro, Niamh Gaynor, Steven Griggs, S. David Howarth, and Yuni Salazar] 20. Redressing the Trust Deficit: Local Governments and Citizen Engagement [Jonathan Carr West] 21. Does Mode of Public Outreach Matter? [Sheldon Gen and Erika Luger] 22. Improving Social Development in Brazil through an Open Budget Perspective: Does Collaborative Stakeholder Engagement Matter? [Ricardo Gomes and Welles Abreu] 23. Civic Engagement in Local Politics in Central Europe [Oto Potluka, Judit Kalman, Ida Musiałkowska, and Piotr Idczak] Part V: Multi-Level Governance 24. Australia: Challenging Institutional Constraints [Chris Aulich] 25. Local Government Outside Local Boundaries: Rescaling Municipalities, Redesigning Provinces and Local-Level Europeanization [Koenradd De Ceuninck, Tony Valcke and Tom Verhelst] 26. Local Government in the European Union’s Multilevel Polity [Marius Guderjan] 27. Second Thoughts on Second-Order? Towards a Second-Tier Model of Local Government Elections and Voting [Ulrik Kjær and Kristof Steyvers] 28. The Architecture of the Local Political Community: France; Italy; Portugal and Spain [Jaume Magre and Esther Pano] Part VI: Getting and Spending 29. Local Government Anti-Corruption Initiatives in Post-Soviet Georgia and Ukraine: Another Tale of Two Cities [Terry Anderson] 30. Enhancing VFM Audit in Local Government: The Best Value Initiative [Michela Arnaboldi and Irvine Lapsley] 31. Financing and Taxing for Local Government [Kenneth Gibb and Linda Christie] 32. Adapting to the Fiscal Environment: Local Governments, Revenue and Taxation Powers [Mark Sandford] 33. Financing Local Government in the Twenty-First Century: Local Government Revenues in European Member States, 2000 – 2014 [Gerard Turley and Stephen McNena]

Read more less

Book SynopsisTheory and Practice of Public Sector Reform offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses major changes in specific areas of public sectors ''objects of reform.' Part three focuses on the study of public sector reform.Aimed at academics, researchers and advanced students; this edited collection brings together many of the most eminent academics in the area of Public Policy and Management seeking to link to theory in part one and insights into specific thematic areas in part two, offering readers a display of theoretical perspectives to look at public sector reform.Trade Review"This book fills a gap in thought leadership on public sector reform. It consolidates current theory, themes, and perspectives from leading scholars, thereby raising consciousness of the too neglected reform pulse of public management." –John K. Wilkins, York University, CanadaTable of Contents1. Introduction: Theory and Practice of Public Sector ReformSteven Van de Walle and Sandra GroeneveldPart 1: Perspectives on Public Sector Reform2. An Institutional PerspectiveJohan P. Olsen3. A Transformative PerspectiveTom Christensen and Per Lægreid4. A Principal-Agent PerspectiveSandra Van Thiel5. An Innovation PerspectiveVictor Bekkers and Lars Tummers6. A Change Management PerspectiveJoris van der Voet, Ben S. Kuipers and Sandra Groeneveld7. A Cultural Theory PerspectiveChristopher Hood8. An Interpretive PerspectiveR.A.W. RhodesPart 2: Objects of Reform9. Reforming Organizational StructuresSteven Van de Walle10. Bureaucrats and Politicians: Reform Begets ReformB. Guy Peters11. The Shift toward Network Governance: Drivers, Characteristics and ManifestationsErik-Hans Klijn and Joop Koppenjan12. Management of Human Resources: Trends and VariationSandra Groeneveld and Bram Steijn13. Public Management Reform and Public ProfessionalismMirko Noordegraaf14. Recent Shifts in Public Financial ManagementTiina Randma and Geert BouckaertPart 3: Studying and Practicing Reform15. Public Sector Reform amidst Societal and Administrative ShiftsKim Putters16. Two Varieties of Administrative Reform: US vs. EuropeRichard Stillman17. Becoming a Student of ReformFrans-Bauke van der Meer, Christoph Reichard and Arthur Ringeling

Read more less

Book SynopsisProviding human service through markets is inherently problematic. Quality care is critical and unsatisfactory human service greatly influences people's quality of life. Yet, profit for human service providers is essential for sustainable service provision. This book focuses on striking a balance between human services' need for quality assurance and market providers' need for profit.Trade Review‘This book makes the important point that human services (including long-term care) are very different from other goods and services because the services provided are so heterogeneous and because service quality has such a profound impact on the consumer’s quality of life. The book conducts a comprehensive and interdisciplinary analysis of the market for human services with particular emphasis on the market for long-term care and proposes a novel solution to the market design problem in this sector.’ — Charles Yuji Horioka, Professor, Asian Growth Research Institute‘Based on an integrated approach, this book provides an insightful investigation of the market for long-term care. It offers convincing recommendations toward a more quality-oriented provision of "human" services for the aged, and supports its arguments with a combination of simplistically presented empirical evidence and theoretical discussions that draw from different disciplines, including, most notably, Health Economics and Public Administration. Overall, a must read for academics and policymakers alike.’— Nopphol Witvorapong, Assistant Professor, Chulalongkorn University, Thailand‘Based on the "Care Market Model (CMM)", Yoshihiko Kadoya has produced a path-breaking policy studies on long-term care for the elderly from an interdisciplinary perspective. By taking a model-testing approach and analyzing cases in OECD countries and especially the case in Japan, the integrated discussions of this book provide valuable recommendations for governments in dealing with aging and aged societies. These include the need for governments to implement a model to direct market competition to enhance the quality of services, provide users with service quality information about providers and need to develop a process-based performance measurement for human services. Yoshihiko Kadoya also suggests that the CMM ensures not only efficiency and quality, but also would not be costly for governments provided the gap between the rich and poor stays small when adopting the universal system for long-term care provision. This book is food for thought and Yoshihiko Kadoya welcomes further discussions and refinements from various disciplines.’ — Lee Lai To, Senior Professor and Director of Asian Research Center for International Development, Mae Fah Luang University, ThailandTable of ContentsIntroduction: The Human Service Age and New Economics 1. Studying Human Service Provision through Competitive Markets Part I: Care Market Model for the Human Service Market 2. The Care Market Model 3. Verifying the Implementability of the Care Market Model 4. Verifying the Implementation Effects (Efficacy) of the Care Market Model 5. Verifying the Financial Sustainability of the Care Market Model Part II: Performance Measurement for the Human Service Market 6. Outcome-based and Process-based Performance Measurement Model for the Human Service Market 7. Investigating the Empirical Applicability of Process-based Performance Measurement in Human Services Provided through a Competitive Market 8. Care Workers’ Training 9. An Industrial Policy to Ensure the Sustainability of the Care Market Model Conclusion: "Managing the Human Service Market" Originating from Japan

Read more less

Book SynopsisHealthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare. Understanding Healthcare Economics, 2nd Edition provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation's healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access, cost, and quality problems in today's healthcare system.The material is presented in two sections. Section 1 focuses on the healthcare access, cost and quality issues that create pressures for change in health policy. The first edition was completed just as the Patient Protection and Affordable Care Act (PPACA) was debated and passed. This new edition updates the information about access, cost, and quality issTable of ContentsIntroduction; Section 1: Pressures for Change; Chapter 1: Access; Chapter 2: Cost; Chapter 3: Quality; Section 2: Strategies to Increase Efficiency; Chapter 4: Align Incentives Via Payment System Design; Chapter 5: Managed Care Organizations, ACOs, PCMHs; Chapter 6: Wellness, Prevention and Disease Management; Chapter 7: New Types of Providers; Chapter 8: HIT = EMR + HIE; Appendix

Read more less

Book SynopsisDesign for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world's leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide tTrade Review'This book masterfully combines cutting-edge research, findings from practice, and real-world examples of how design approaches are being used to improve societal outcomes across the globe. It introduces new avenues for pursuing design-based policies and is an essential resource for anyone exploring social innovation and design processes as a tool for meaningful public sector reform. Christian Bason has successfully delivered a volume that captures the essence of design and social innovation in policy development and offers useful lessons for those faced with the challenge of serving in the twenty-first century.' Jocelyne Bourgon, President, Public Governance International 'Design for Policy is a valuable and fresh insight into policymaking. It underscores the urgent need to bring design to the very heart of modern public policy. Through highly pertinent and illuminating examples from a variety of fields, this book shows that it is possible to transform the policy making process and make it much more innovative. I hope that policymakers across Europe will read it, so that they can become policy designers - and we can shape together the future we aspire to.’ Maire Geoghegan-Quinn, European Commissioner, Research, Innovation & Science ’Can design improve the ways we address such 'super-wicked' challenges as climate change, energy precarity, or public health? It's a big ask, but this highly intelligent book makes a convincing case. Its succinct case studies show the ways that design has become a powerful tool for public administrations around the world. Design for Policy does not over-promise. Its clear and well-balanced texts illustrate the potential but also the limits of design when societal issues are massive, integrated and highly complex - all at the same time. Design, it emerges, is helping to drive transformation in the ways we govern. This important book marks a shift in models of public policymaking: from problem-solving, to envisioning; from service dTable of ContentsDesign for Policy

Read more less

Book SynopsisVirginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC's lead, but this world class organization still leads in the utilization of innovative Lean tools.Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that shownot just conceptually, but through VMMC''s actual experienceshow Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear uTrade Review"Lean sounds mean; innovation sounds risky. But both are at the heart of what people do every day at VMMC. With lucid descriptions and riveting examples, Paul Plsek tells us how this top-rated health care organization created the culture and provided the tools so that everyone can innovate and learn. A treasure trove of insights for all who, like VMMC, strive to provide a ‘perfect patient experience’."—Lucian L. Leape, MD, Harvard School of Public Health"Health care organizations are being asked to do the seemingly impossible: become defect-free by standardizing core processes and reducing waste, while nurturing a culture of innovation. In this superb and highly readable book, management guru Paul Plsek describes how one US medical center – Seattle’s Virginia Mason – managed to achieve these twin goals. He argues convincingly that the goals of "Lean thinking" and innovation are not in tension; rather, when approached the right way, they are highly synergistic. Plsek writes with insight, experience, and clarity, and the book is chock-full of inspiring examples and practical tools. If I were leading an effort to improve the care delivered by my organization, this would be the first book I would distribute to all of my clinicians, staff, administrators, and board members."—Robert M. Wachter, MD, Associate Chair, Department of Medicine, University of California San Francisco"The practical tools and approaches Plsek offers are helpful for health care providers at all levels. This book demonstrates, through the remarkable journey of Virginia Mason Medical Center, what can be accomplished when leadership, Lean thinking, and creative innovation all align."—Maureen Bisognano, President and CEO, Institute for Healthcare Improvement"Few organizations in health and medical care have created a learning system aimed at achieving performance that is better everyday than it was the day before. The system involves every employee, every board member, every patient, and ideas and practices from every industry and geography. Virginia Mason is not a finished product, but if you are interested in learning how to pursue excellence in a non-random way.....you should read this book."—Paul O'Neill, Former Chairman and Chief Executive Officer Alcoa and the 72nd Secretary of the US Treasury"Health care is in the midst of a massive transformation – a true ‘100 year storm’ that will thin the weak but leave the strong standing even taller. This volume outlines the deep roots, based in Lean quality theory, that can anchor a care delivery group to withstand the blasts and thrive in the gale. It comes from one of the few whole truly know – a rare organization that models the principles, and harvests the results, that will form the next generation of health care delivery. Most important, it addresses fundamentals – the core infrastructure from which any world-class organization grows – at a level of sufficient practical detail to actually be useful to others striving for excellence in the field."—Brent C. James, MD, M.Stat, Chief Quality Officer and Executive Director, Institute for Health Care Delivery Research, Intermountain Healthcare "This is the ‘must-read’ text for anyone in healthcare who is interested in improvement and innovation. It is easy to read, provides lots of stories, and describes how evidence can, and has been put into action through real world examples. Many people will recognise that Virginia Mason has been successfully using Lean methods but most will be surprised by their clever use of both innovation and Lean methods together thus creating significantly more value than using either alone and dispelling the myth that Lean and innovation methods cannot work in harmony. There is a clear message that patients are the number one priority. We see how they actively seek to deeply understand patient’s experiences and how they engage both patients and staff to create innovations that make the biggest difference. To achieve innovation leaders cannot rely on tools and techniques alone, they have to create the conditions that support staff to excel. Rather than putting this into the ‘too difficult’ list we see how Virginia Mason leadership teams have committed to achieving conditions within which innovation can flourish. As you travel through this book you will recognise some of the struggles that healthcare teams from around the world face, read on and you will learn valuable lessons about how you too can overcome these to create a thriving organisation that provides an excellent service for patients and an excellent workplace for staff."—Dr. Lynne Maher, Director for Innovation, Ko Awatea, Middlemore Hospital, Auckland, New Zealand"Lean sounds mean; innovation sounds risky. But both are at the heart of what people do every day at VMMC. With lucid descriptions and riveting examples, Paul Plsek tells us how this top-rated health care organization created the culture and provided the tools so that everyone can innovate and learn. A treasure trove of insights for all who, like VMMC, strive to provide a ‘perfect patient experience’."—Lucian L. Leape, MD, Harvard School of Public Health"Health care organizations are being asked to do the seemingly impossible: become defect-free by standardizing core processes and reducing waste, while nurturing a culture of innovation. In this superb and highly readable book, management guru Paul Plsek describes how one US medical center – Seattle’s Virginia Mason – managed to achieve these twin goals. He argues convincingly that the goals of "Lean thinking" and innovation are not in tension; rather, when approached the right way, they are highly synergistic. Plsek writes with insight, experience, and clarity, and the book is chock-full of inspiring examples and practical tools. If I were leading an effort to improve the care delivered by my organization, this would be the first book I would distribute to all of my clinicians, staff, administrators, and board members."—Robert M. Wachter, MD, Associate Chair, Department of Medicine, University of California San Francisco"The practical tools and approaches Plsek offers are helpful for health care providers at all levels. This book demonstrates, through the remarkable journey of Virginia Mason Medical Center, what can be accomplished when leadership, Lean thinking, and creative innovation all align."—Maureen Bisognano, President and CEO, Institute for Healthcare Improvement"Few organizations in health and medical care have created a learning system aimed at achieving performance that is better everyday than it was the day before. The system involves every employee, every board member, every patient, and ideas and practices from every industry and geography. Virginia Mason is not a finished product, but if you are interested in learning how to pursue excellence in a non-random way.....you should read this book."—Paul O'Neill, Former Chairman and Chief Executive Officer Alcoa and the 72nd Secretary of the US Treasury"Health care is in the midst of a massive transformation – a true ‘100 year storm’ that will thin the weak but leave the strong standing even taller. This volume outlines the deep roots, based in Lean quality theory, that can anchor a care delivery group to withstand the blasts and thrive in the gale. It comes from one of the few whole truly know – a rare organization that models the principles, and harvests the results, that will form the next generation of health care delivery. Most important, it addresses fundamentals – the core infrastructure from which any world-class organization grows – at a level of sufficient practical detail to actually be useful to others striving for excellence in the field."—Brent C. James, MD, M.Stat, Chief Quality Officer and Executive Director, Institute for Health Care Delivery Research, Intermountain Healthcare "This is the ‘must-read’ text for anyone in healthcare who is interested in improvement and innovation. It is easy to read, provides lots of stories, and describes how evidence can, and has been put into action through real world examples. Many people will recognise that Virginia Mason has been successfully using Lean methods but most will be surprised by their clever use of both innovation and Lean methods together thus creating significantly more value than using either alone and dispelling the myth that Lean and innovation methods cannot work in harmony. There is a clear message that patients are the number one priority. We see how they actively seek to deeply understand patient’s experiences and how they engage both patients and staff to create innovations that make the biggest difference. To achieve innovation leaders cannot rely on tools and techniques alone, they have to create the conditions that support staff to excel. Rather than putting this into the ‘too difficult’ list we see how Virginia Mason leadership teams have committed to achieving conditions within which innovation can flourish. As you travel through this book you will recognise some of the struggles that healthcare teams from around the world face, read on and you will learn valuable lessons about how you too can overcome these to create a thriving organisation that provides an excellent service for patients and an excellent workplace for staff."—Dr. Lynne Maher, Director for Innovation, Ko Awatea, Middlemore Hospital, Auckland, New ZealandTable of ContentsVirginia Mason, Lean, and Innovation. Strategy as Innovation, Strategy for Innovation. Integrating Innovation and Lean in Practice. Learning to Be Innovative. Supportive Culture for Innovation. Supportive Infrastructure for Innovation. Bringing Innovation to Daily Work. Using Patient Experience to Drive Innovation. Looking Ahead: The Future of Innovation and Lean at the Virginia Mason Medical Center. Source Notes. Bibliography. Glossary. Index.

Read more less

Book SynopsisAchieving health care that is safe, timely, effective, efficient, equitable, and patient-centered (STEEEP) is not an endpoint, but a journey. This journey requires a commitment to quality improvement (QI) from the highest levels of leadership combined with the interdependent development of several key components of health care delivery: administration and governance, clinical leadership, quality programs and expertise, data analytics, and accreditation. As each organization travels along its journey, these components must evolve at a common pace. With each component of a given phase of the quality journey firmly developed, the organization can expect to advance to the next phase knowing that the requisite factors are aligned.Winner of a 2015 Shingo Research and Professional Publication AwardBaylor Scott & White Health (BSWH) has formalized its commitment to quality with the adoption of the STEEEP framework supporting the Institute of Medicine''s call for heaTrade Review"For quality leaders who are wondering what to do and how to do it – this book provides the detail that you have been seeking, right down to the level of the types of people to hire, what their qualifications should be, where they should fit in the governance chart, and the nature of their deliverables."—Thomas H. Lee, MD, Chief Medical Officer, Press Ganey Associates, Inc."Organizations that can reliably and effectively implement best practices will be leaders in the health care field in the 21st century. This book is a gold mine of practical and valuable resources and tools for health care organizations to use today and for years to come in their improvement journeys."—Maulik Joshi, Dr.P.H., President, Health Research & Educational Trust; and Senior Vice President of Research, American Hospital Association"Baylor Scott & White Health has again provided a road map, this time exceptionally documented and annotated. This effort will assist health care institutions in consistently improving the care provided to their patients. In today's ultra-competitive world focused on the right care at the right time in the right setting, Baylor Scott & White Health’s second effort is a must read. It provides both the rational and in-depth tools to transform an organization into a world-class provider of safe and efficient health care services. Combined with strong patient and family participation, it offers the road map to substantially improved patient satisfaction, staff retention and community endorsement. Kudos to Dr. Ballard and his team—a clear, clean and crisp presentation."—Arja P. Adair, Jr., MBA, President & Founder of TOKOBE, LLC; Retired President and CEO of CFMC"Baylor Scott & White Health's journey to improve health care guided by the Institute of Medicine's STEEEP aims serves as a role model for all of us in health care. But then comes the hard part -implementation. The practical, well-organized suggestions contained in this guide, harvested from the organization’s real-life experience, are an invaluable resource for others considering a similar journey. The guide is helpful for anyone, novice or expert, who is helping to lead large-scale clinical change in today's challenging health care environment."—Gary Yates, MD, President, Healthcare Performance Improvement, LLC; President, Sentara Healthcare Quality Care Network; Former Senior Vice President and Chief Medical Officer, Sentara Healthcare"Achieving best clinical outcomes at lower costs, while creating an ideal patient and provider experience, requires a set of intentional structures and processes. Dr. Ballard and his team have developed the 'how-to manual.'"—Ziad Haydar, MD, MBA, Senior Vice President and Chief Medical Officer, Ascension Health"This guide to achieving STEEEP health care lays out a very practical approach to patient safety and quality improvement based on the extensive experience of Dr. Ballard and his team. The practical examples included in this guide are a goldmine of useful approaches for any healthcare system wondering where to start or how to take the next step in their journey. This companion to the earlier book should be welcomed by many waking up to the importance of driving change in the delivery of care at the present time."—J. Michael Henderson, MD, Chief Quality Officer, Cleveland Clinic"... includes a plan consisting of four phases for health care providers to follow when trying to achieve STEEEP care. Numerous real world examples and extensive appendices that include everything from checklists for success to sample learning boards are provided."—Ringgold, Inc. Book News, February 2015Table of ContentsIntroduction. Elements of the Quality Journey. Phase 1 of the Quality Journey: Initiation. Phase 2 of the Quality Journey: Foundation Building. Phase 3 of the Quality Journey: Operationalizing. Phase 4 of the Quality Journey: Continuous QI.

Read more less

Book SynopsisThis revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.Table of ContentsPrefaceAcknowledgmentsAuthors1 Introduction to The Definitive Guide to Emergency Department Operational Improvement2 Value Stream Mapping3 Standard Work4 5-S Workplace Organization5 Inventory Management Basics6 Rapid Changeover7 Mistake Proofing8 Lean Flow9 ED Flow as a Network of Queues・Matching Demand and Capacity10 The Lean ED・Lean Applications in a 100,000-Visit Emergency Department11 Best Practices・The Door-to-Doc Interval12 Best Practices・Doc-to-Disposition Interval13 Best Practices・The Dispo-to-Departure Interval14 Patient Experience15 Leadership and Change Management in Healthcare16 Design of the Lean ED17 Case Studies of Operational Improvement in the Emergency DepartmentIndex

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisIn this 1995 study of the causes of nationalisation, experts in British industrial history analyse the public ownership debates, and explain how the Labour governments of 194551 believed that the public ownership of certain major industries would be economically beneficial.Trade Review'… an admirable collection of papers on the political and economic background to nationalisation.' The Financial TimesTable of ContentsPart I. Government and Industry 1920–50: 1. Industrial organisation and economic factors in nationalisation Robert Millward; 2. Labour, the Conservatives and nationalisation John Singleton; Part II. Case Studies of Industry Organisation, Performance and Nationalisation: 3. The coal industry: images and realities on the road to nationalisation David Greasley; 4. The changing role of government in British civil air transport 1919–49 Peter Lyth; 5. The motor vehicle industry Sue Bowden; 6. The railway companies and the nationalisation issue 1920–50 Gerald Crompton; 7. The motives for gas nationalisation; practicality or ideology John F. Wilson; 8. Public ownership and the British arms industry 1920–50 David Edgerton; 9. The water industry 1900–51: a failure of public policy? John A. Hassan; 10. Debating the nationalisation of the cotton industry, 1918–50 John Singleton; Part III. Government and the Process of Industrial Change in the 1940s: 11. 'The thin edge of the wedge?': nationalisation and industrial structure during the Second World War Peter Howlett; 12. The political economy of nationalisation: the electricity industry Martin Chick; 13. Partners and enemies: the government's decision to nationalise steel 1944–48 Ruggiero Ranieri; Part IV. Review and Conclusions: 14. The ownership of British industry in the post-war era: an explanation Robert Millward and John Singleton; Index.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisThe governments of China and the United States - despite profound differences in history, culture, economic structure, and political ideology - both engage the private sector in the pursuit of public value. This book employs the term collaborative governance to describe relationships where neither the public nor private party is fully in control, arguing that such shared discretion is needed to deliver value to citizens. This concept is exemplified across a wide range of policy arenas, such as constructing high speed rail, hosting the Olympics, building human capital, and managing the healthcare system. This book will help decision-makers apply the principles of collaborative governance to effectively serve the public, and will enable China and the United States to learn from each other''s experiences. It will empower public decision-makers to more wisely engage the private sector. The book''s overarching conclusion is that transparency is the key to the legitimate growth of collaborative governance.Trade Review'It has become increasingly clear over the last few years that in tackling a country’s problems, what matters most is the quality of government rather than the quantity. This book provides a key to understanding how to achieve that quality-public-private collaboration, done right. Delving deep into two very different societies, the US and China, the authors provide lessons that illuminate and should inform scholars and policymakers alike.' Fareed Zakaria'This important book addresses how the two most important countries, the U.S. and China, address what may be their most important question: How can their public and private sectors cooperate most effectively with each other to create value. This is the rare book that is both analytic and a pleasure to read. It makes a lasting impression. It deserves a very wide readership among all those concerned about the future of the global economy.' Lawrence H Summers, President Emeritus, Harvard University'Eggleston, Donahue, and Zeckhauser offer an authoritative and intriguing account of why and how collaborative governance, a key modern instrument that engages public and private actors for comparative advantages in coping with complex public affairs, has been widely and deeply practiced in two vastly different countries, China and the US. An essential reading with profound academic inspirations and rich empirical inquiries.' Yijia Jing, Fudan University'In an age obsessed with the governance differences between China and America, this rich volume reveals the common challenges and choices they confront. U.S. and Chinese leaders are driven to 'collaborative governance' strategies to meet growing demands for public services – housing, health care, transportation, and education. Both systems seek an optimal mix of public and private sector discretion that generates more productivity, information, resources, and legitimacy. Rigorously comparative, the authors suggest the conditions under which various mixes of public-private discretion are preferable, emphasizing the critical roles of transparency and experimentation. This volume will have a long shelf life.' David M Lampton, Johns Hopkins University'The authors provide a refreshing lens to compare governance and the provision of public goods in the U.S. and China. Despite differences in political structures, economic organization and ideologies, privately delivered services account for around 30 percent of all government service spending. Surprisingly similar, yet profoundly different in ways, both countries rely heavily on the private sector to pursue public goals. This book provides the reader with a refreshing way of comparing government’s role and performance in delivering public goods and offers a clear, concise framework for thinking about collaborative governance.' Tony Saich, Harvard Kennedy SchoolTable of ContentsPart I. The Framework: 1. Private Roles for Public Goals in China and the United States; 2. Concepts and Context; Part II. Policy Realms: 3. Building the Railroads that Build the Nation; 4. Real Estate's Intricate Tangle of Public and Private; 5. A Game Like No Other: Delivering the Olympics; 6. The Truest Wealth of Nations: Creating Human Capital; 7. Show Me Where It Hurts: State and Market in Health Care; Part III. The Path Forward: 8. The Transparency Imperative; Index.

Read more less

Book SynopsisWhy policies should be based on careful consideration of their costs and benefits rather than on intuition, popular opinion, interest groups, and anecdotes.Opinions on government policies vary widely. Some people feel passionately about the child obesity epidemic and support government regulation of sugary drinks. Others argue that people should be able to eat and drink whatever they like. Some people are alarmed about climate change and favor aggressive government intervention. Others don't feel the need for any sort of climate regulation. In The Cost-Benefit Revolution, Cass Sunstein argues our major disagreements really involve facts, not values. It follows that government policy should not be based on public opinion, intuitions, or pressure from interest groups, but on numbers—meaning careful consideration of costs and benefits. Will a policy save one life, or one thousand lives? Will it impose costs on consumers, and if so, will the costs be high or negligib

Read more less