Description

Book Synopsis
New edition of a classic guide to ensuring effective organizational performance

Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.

The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.

  • Includes significant updates that offer a more

    Table of Contents

    Preface

    Acknowledgments

    Part 1: Introduction to Performance Management

    1. Introduction to Performance Management and Measurement

    2. Developing Useful Performance Management Systems

    Part 2: The Performance Management Process

    3. Developing a Performance Framework

    4. Targeting Results: Clarifying Goals and Objectives

    5. Defining Performance Indicators

    6. Reporting Performance Data

    7. Analyzing Performance Information

    Part 3: Strategic Applications of Performance Management Principles

    1. Using Performance Measures to Support Strategic Planning and Management

    2. Performance-Informed Budgeting

    3. Managing Employees, Programs and Organizational Units

    4. Performance Management in Grant and Contract Programs

    5. Improving Quality and Process

    6. Soliciting Stakeholder Feedback

    7. Using Comparative Measures to Benchmark Performance

    Part 4: Design and Implementation of Performance Management Processes

    1. Designing and Implementing Effective Management Systems

    The Authors

    Index

Managing and Measuring Performance in Public and

    Product form

    £52.20

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    RRP £58.00 – you save £5.80 (10%)

    Order before 4pm today for delivery by Wed 1 Jul 2026.

    A Hardback by Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Managing and Measuring Performance in Public and by Theodore H. Poister

      Publisher: John Wiley & Sons Inc
      Publication Date: 14/11/2014
      ISBN13: 9781118439050, 978-1118439050
      ISBN10: 1118439058
      Also in:
      Business, Finance & Law Non-profitmaking organizations Public ownership / nationalization Education / Educational sciences / Pedagogy

      Description

      Book Synopsis
      New edition of a classic guide to ensuring effective organizational performance

      Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.

      The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.

      • Includes significant updates that offer a more

        Table of Contents

        Preface

        Acknowledgments

        Part 1: Introduction to Performance Management

        1. Introduction to Performance Management and Measurement

        2. Developing Useful Performance Management Systems

        Part 2: The Performance Management Process

        3. Developing a Performance Framework

        4. Targeting Results: Clarifying Goals and Objectives

        5. Defining Performance Indicators

        6. Reporting Performance Data

        7. Analyzing Performance Information

        Part 3: Strategic Applications of Performance Management Principles

        1. Using Performance Measures to Support Strategic Planning and Management

        2. Performance-Informed Budgeting

        3. Managing Employees, Programs and Organizational Units

        4. Performance Management in Grant and Contract Programs

        5. Improving Quality and Process

        6. Soliciting Stakeholder Feedback

        7. Using Comparative Measures to Benchmark Performance

        Part 4: Design and Implementation of Performance Management Processes

        1. Designing and Implementing Effective Management Systems

        The Authors

        Index

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