Includes significant updates that offer a more
Table of Contents
Preface
Acknowledgments
Part 1: Introduction to Performance Management
1. Introduction to Performance Management and Measurement
2. Developing Useful Performance Management Systems
Part 2: The Performance Management Process
3. Developing a Performance Framework
4. Targeting Results: Clarifying Goals and Objectives
5. Defining Performance Indicators
6. Reporting Performance Data
7. Analyzing Performance Information
Part 3: Strategic Applications of Performance Management Principles
1. Using Performance Measures to Support Strategic Planning and Management
2. Performance-Informed Budgeting
3. Managing Employees, Programs and Organizational Units
4. Performance Management in Grant and Contract Programs
5. Improving Quality and Process
6. Soliciting Stakeholder Feedback
7. Using Comparative Measures to Benchmark Performance
Part 4: Design and Implementation of Performance Management Processes
1. Designing and Implementing Effective Management Systems
The Authors
Index
