Organizational theory and behaviour Books

Book SynopsisPhilippe Korda is founder of training and consultancy firm, Korda & Partners, based in Paris and London. He is also an award-winning author and a leading speaker on business management. Christine Antunes and Christophe Korda both work as experienced trainers and consultants at the firm. Suresh Mistry is Head of the UK branch of the firm, and has years of consulting/training experience working for clients such as Barclays, Tesco and BT.Table of Contents Chapter - 00: Introduction; Section - ONE: The energy of engagement; Chapter - 01: Open the box of secrets; Chapter - 02: Capture everyone’s attention; Chapter - 03: Spell it out in words of one syllable; Chapter - 04: Mould opinion; Chapter - 05: Provide an emotional spark; Section - TWO: The energy of change; Chapter - 06: Lift them out of their comfort zone; Chapter - 07: Let talent out of the closet; Chapter - 08: Make excellence contagious; Section - THREE: The energy of management; Chapter - 09: Treat your middle managers like VIPs; Chapter - 10: Pinpoint the target; Chapter - 11: Compare progress; Chapter - 12: Make execution your trademark

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Book SynopsisRaisa Arvinen-Muondo works in HR management in Luanda, Angola. She has undertaken doctoral research at the University of Bedfordshire, on the career development of Angolan professionals within Western multinational organizations, focusing on the impact of experiences associated with international living.Stephen J Perkins is Dean of London Metropolitan Business School and a Visiting Research Fellow at Cass Business School. In addition to having served in several universities, he has held senior management posts in industry at times of transformational change and consulted with private and state-owned organizations internationally.Table of Contents Section - ONE: Introduction; Chapter - 00: Introduction – Stephen Perkins and Raisa Arvinen-Muondo; Section - TWO: Individuals at work under an employment relationship; Chapter - 01: Managing diverse identities at work – Janice Johnson and Christina Schwabenland; Chapter - 02: Perception, making decisions and people management – Raisa Arvinen-Muondo; Chapter - 03: Motivation at work: engagement and facilitation – Nahid Rozalin; Section - THREE: Employing human resources to work together for a purpose; Chapter - 04: Managing performance – Caroline Bolam and Sarah Jones; Chapter - 05: Leadership, communication and organizational effectiveness – Linda Holbeche; Chapter - 06: Talent management – Raisa Arvinen-Muondo and Qi Wei; Section - FOUR: Shifting contexts for organizational behaviour; Chapter - 07: Conflict, power and politics – Philip Davies and Rod Smith; Chapter - 08: Organizational culture – Eliot Lloyd; Chapter - 09: Managing organizational change – Faten Baddar Al-Husan and Konstantinos Kakavelakis; Chapter - 10: Creativity, innovation and the management of knowledge – Pauline Loewenberger; Section - FIVE: Summation and reflection; Chapter - 11: Coda: HRM and OB – accenting the social – Stephen Perkins and Raisa Arvinen-Muondo

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Book SynopsisPeter Stokes is Professor of Business Management and Organization at Chester Business School. He has been visiting lecturer and academic advisor in businesses, universities and business schools in a range of contexts and countries, including France, Holland, Spain, Ireland, Germany, Senegal, Vietnam, Morocco, Hong Kong, China, India, Dubai and Japan.Neil Moore is Senior Lecturer and Postgraduate Coordinator at Chester Business School.Simon M Smith is Senior Lecturer in Leadership and Management at the University of Winchester.Caroline Rowland is Professor of Leadership and Management and Associate Dean of Chester Business School.Peter Scott is Senior Lecturer in Marketing and Management at Liverpool John Moores University.Trade Review"Covering organizational behaviour, leadership, employee engagement, change and much more besides this is an excellent primer, providing concise yet informative theory that is built upon by the authors' own real-world business experiences." * Darren Ingram, NetGalley reviewer *Table of Contents Chapter - 01: Management and organization: The 21st-century global and international context; Chapter - 02: Historical and contemporary contexts: The representation and character of ‘modern’ organizations; Chapter - 03: Using critical management approaches in managing people and organizations; Chapter - 04: Leadership and management: The challenge of performance; Chapter - 05: Employee engagement through effective communications; Chapter - 06: Leadership and trust – how to build a trustworthy company: The importance of communication; Chapter - 07: Effective team-working in contemporary organizations; Chapter - 08: Managing internet user behaviour within organizations: Inter- and intra-generational trends; Chapter - 09: Arts pedagogy in management development; Chapter - 10: Viewing leadership from a systemic perspective; Chapter - 11: Leading and managing people through change and resistance to change

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Book SynopsisKevin Keohane is currently partner at BrandPie, a strategic brand consultancy.Trade Review"The book is a useful addition to the branding discipline....[readers will] find a feast of goodies to stimulate strategic discussions" * John Fanning, marketing.ie *"Great businesses get performance from the combination of driving their reputation and engaging their people. The two things are inseparable. Yet most businesses manage them in isolation. Kevin Keohane offers an effective - and deceptively simple - way to navigate this challenge. As a CEO I find this thinking and advice invaluable." * Lanny Cohen, Global Chief Technology Officer, North America Country Board Chairman, Capgemini *Table of Contents Chapter - 01: Introduction; Section - ONE: Brand; Chapter - 02: What is a brand?; Chapter - 03: Defining your brand; Chapter - 04: Brand delivery; Chapter - 05: Brand and social media; Section - TWO: Talent; Chapter - 06: The talent agenda; Chapter - 07: Engaging talent; Section - THREE: Brand and talent; Chapter - 08: A better way; Chapter - 09: Purpose; Chapter - 10: Ambition; Chapter - 11: Strategy; Chapter - 12: Proposition; Chapter - 13: Putting it all together; Chapter - 14: Toolkit; Section - FOUR: Insight interviews; Chapter - 15: Brand and executive talent – Bob Benson; Chapter - 16: Brand and diversity – Beth Brooke; Chapter - 17: Brand, talent and the new world of work – Dave Coplin; Chapter - 18: Brand, talent and strategy – Mike Cullen; Chapter - 19: Brand in a multinational conglomerate – S P Shukla; Chapter - 20: Brand and purpose – Michael Sneed; Chapter - 21: Brand and talent – Mark Weinberger

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Book SynopsisDr Sheila Keegan is a Chartered Psychologist and has a doctorate in organizational change. In 1983, she co-founded Campbell Keegan Ltd, a business psychology consultancy working in the private and public sectors. An organizational consultant and qualitative researcher for more than 25 years, she helps clients in the private and public sectors to make better decisions in the areas of business strategy, social policy and organizational change management. She is a Fellow of the Market Research Society and an Associate Fellow of the British Psychological Society.Trade Review"Whatever the root of fear at the workplace, high-quality leadership - which sees employees as humans, trusts them to be professional and empowers them - seems to be necessary to ensure that such fear does not compromise innovation and productivity. I hope that leaders of academic/corporate organizations read this book and ponder about the environments they are creating at the workplace." * Professor Ranjini Swamy, Goa Institute of Management *"This book should be read by everyone who has anything to do with managing organizations. It is soundly based in history, the literature and personal experience. Keegan not only describes and explains the increase of fear in organizations but also suggests how to reduce it so that everyone can be happier and more productive." * Emeritus Professor Malcolm Harper, Cranfield University *"Sheila Keegan provides a wide-ranging and incisive treatment of this very taboo subject. She questions many current organization practices, including goal setting, and shows how these can easily result in fear and dysfunctional performance. The practice approaches she provides for reducing fear in organizations will provide real value to managers and HR professionals alike." * Michael Wellin, Chartered Psychologist, and Director at Business Transformation consultants *"This book is an interesting read and during the course of my engagement I learnt some great information and many interesting facts. The book is split into two sections the first part of the book sets the scene and introduces the reader to the relationship that both the body and the brain have with fear, it further iterates how that manifests itself in the workplace or how a workplace environment can induce the state of fear either by its organisational structure or by the leadership within. There is a great chapter around the Hawthorne experiments with a useful reference which I will be following up on and thoughts around groupthink and how it can create a collaborative way of thinking be this positive or negative. The second half of the book revolves around how to utilise this source of energy and further covers the areas around appreciative enquiry, trust and the power of language; though during these chapters the topic of fear was digressed it eventually reverts back to the original subject matter. Ultimately this translates into utilising fear as a positive force rather than a negative, and positivity is always a worth sought desire in the wellbeing to life. 4 stars: Strong, strongly recommended for managers and leaders for want to review the type of organisation they manage." * Robert Orton, Information and Content Developer, Chartered Institute of Marketing *"this book is a must read for all who feel the need for a good dose of civilised decency and scholarship to be brought to what many people see as the grubby world of commerce....This is a great little book, full of wisdom on a longstanding problem..." * Malcolm McDonald, Cranfield University, for the International Journal of Market Research *"strongly recommended for managers and leaders wanting to review the type of organisation they manage." * Philip Clarke, Chartered Management Institute book reviewer *Table of Contents Section - ONE: The nature of fear and how it shapes organizations; Chapter - 01: The paradox of fear; Chapter - 02: The cultural backdrop of fear; Chapter - 03: Perspectives on fear; Chapter - 04: Cultures of fear within organizations; Chapter - 05: Feeling fear at work; Chapter - 06: Over-control and manipulation in the workplace; Chapter - 07: Organizations in crisis; Section - TWO: How we can harness fear to improve productivity and organizational health through promoting human values; Chapter - 08: Being human; Chapter - 09: Creating psychologically healthy workplaces; Chapter - 10: Leadership and appreciative inquiry; Chapter - 11: Developing resilience; Chapter - 12: Building trust within organizations; Chapter - 13: The power of language; Chapter - 14: Building a culture of innovation; Chapter - 15: What about the future?

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Book SynopsisDr Paul Brown is Faculty Professor, Organizational Neuroscience, Monarch Business School Switzerland; Honorary Chairman of the Vietnam Consulting Group and International Director of SIRTailors. He is a clinical and organizational psychologist and executive coach. Joan Kingsley is a consultant clinical and organizational psychotherapist. She is Honorary Consultant Psychotherapist at the National Hospital for Neurology and Neurosurgery and is on the psychotherapist register of the School of Life. Joan is registered with the UK Council for Psychotherapy.Dr Sue Paterson is an oil and gas professional with over 30 years' UK and international experience. She worked for Shell International in exploration, new business development and JV management, as well as talent management, leadership development, learning and recruitment. In 2010 she set up her own consultancy.Trade Review"I wish I had read something like this a long time ago. In my decades as a corporate leader, I observed and learned the hard way about a lot of themes in the book.... I came to know these things were real over the years but never really understood why they were happening until reading this book." * Thomas M. Botts, retired Executive Vice President, Royal Dutch Shell *"Beautifully written, clearly structured and brimming with compelling case studies, this new work transports us into the psychological core of organizational life and provides us with rich recipes for understanding the complex and often tortured dynamics of the workplace." * Professor Brett Kahr, Senior Clinical Research Fellow in Psychotherapy and Mental Health at the London Centre for Child Mental Health *"If you work in an organization, you already know this: fear runs the place. What you may not know is that fear is going to ruin it, too, sooner or later. This book tells us why. Then it tells us how to change that." * Nancy Kline, author of Time to Think *"The jewel in the crown of all the recent books on this subject... All leaders of complex organizations should have this book by their bedside and their office." * Professor Patrick Pietroni, Director, Centre for Psychological Therapies in Primary Care, University of Chester *"This book superbly explains what is really going on together with fascinating insights on the fears that all of us have experienced in the workplace and which have such a destructive effect on culture. And then the authors provide some practical advice on how to change things for the better." * Charlie Geffen, Chair, London Corporate, Gibson Dunn *"[T]he essential manual for effective management. It provides the practical methods needed to motivate people to do their best work. The authors explain, simply and understandably, how to apply the most advanced neuroscientific insights to business management. It is ground breaking and indispensable." * Dotson Rader, Contributing Editor, Parade *"Fear pervades the workplace. It corrodes profits and stunts growth. This essential read equips CEOs with the tools to build a fear-free environment -and success." * Robin Morgan, CEO, Iconic Images *"[I]t outlines a range of effective, practical strategies to help build a healthier environment that can deliver real and measurable benefits to the individual, teams and the organization - the fear-free organization." * Dr Brian Marien, Founder and Director of Positive *"Leadership is about making sense, and this book makes a lot of sense. I highly recommend it for leaders, and those who aspire to become one." * Rien Herber, former Shell Executive and Professor at Groningen University *Table of Contents Section - ONE: The person; Chapter - 01: Fear essentials and the development of the Self; Chapter - 02: The brain; Chapter - 03: Memories are made of this; Chapter - 04: Relationships; Chapter - 05: Trust; Section - TWO: The organization, energy flow and profit; Chapter - 06: Fear in the workplace; Chapter - 07: The nature of energy; Chapter - 08: Leaders and HR; Section - THREE: The future of organizations; Chapter - 09: The role of leadership; Chapter - 10: Change, adaptability and flow; Chapter - 11: The fear-free organization;

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Book SynopsisDr Paul Brown is Faculty Professor, Organizational Neuroscience, Monarch Business School Switzerland; Honorary Chairman of the Vietnam Consulting Group and International Director of SIRTailors. He is a clinical and organizational psychologist and executive coach. Joan Kingsley is a consultant clinical and organizational psychotherapist. She is Honorary Consultant Psychotherapist at the National Hospital for Neurology and Neurosurgery and is on the psychotherapist register of the School of Life. Joan is registered with the UK Council for Psychotherapy.Dr Sue Paterson is an oil and gas professional with over 30 years' UK and international experience. She worked for Shell International in exploration, new business development and JV management, as well as talent management, leadership development, learning and recruitment. In 2010 she set up her own consultancy.Trade Review"I wish I had read something like this a long time ago. In my decades as a corporate leader, I observed and learned the hard way about a lot of themes in the book.... I came to know these things were real over the years but never really understood why they were happening until reading this book." * Thomas M. Botts, retired Executive Vice President, Royal Dutch Shell *"Beautifully written, clearly structured and brimming with compelling case studies, this new work transports us into the psychological core of organizational life and provides us with rich recipes for understanding the complex and often tortured dynamics of the workplace." * Professor Brett Kahr, Senior Clinical Research Fellow in Psychotherapy and Mental Health at the London Centre for Child Mental Health *"If you work in an organization, you already know this: fear runs the place. What you may not know is that fear is going to ruin it, too, sooner or later. This book tells us why. Then it tells us how to change that." * Nancy Kline, author of Time to Think *"The jewel in the crown of all the recent books on this subject... All leaders of complex organizations should have this book by their bedside and their office." * Professor Patrick Pietroni, Director, Centre for Psychological Therapies in Primary Care, University of Chester *"This book superbly explains what is really going on together with fascinating insights on the fears that all of us have experienced in the workplace and which have such a destructive effect on culture. And then the authors provide some practical advice on how to change things for the better." * Charlie Geffen, Chair, London Corporate, Gibson Dunn *"[T]he essential manual for effective management. It provides the practical methods needed to motivate people to do their best work. The authors explain, simply and understandably, how to apply the most advanced neuroscientific insights to business management. It is ground breaking and indispensable." * Dotson Rader, Contributing Editor, Parade *"Fear pervades the workplace. It corrodes profits and stunts growth. This essential read equips CEOs with the tools to build a fear-free environment -and success." * Robin Morgan, CEO, Iconic Images *"[I]t outlines a range of effective, practical strategies to help build a healthier environment that can deliver real and measurable benefits to the individual, teams and the organization - the fear-free organization." * Dr Brian Marien, Founder and Director of Positive *"Leadership is about making sense, and this book makes a lot of sense. I highly recommend it for leaders, and those who aspire to become one." * Rien Herber, former Shell Executive and Professor at Groningen University *Table of Contents Section - ONE: The person; Chapter - 01: Fear essentials and the development of the Self; Chapter - 02: The brain; Chapter - 03: Memories are made of this; Chapter - 04: Relationships; Chapter - 05: Trust; Section - TWO: The organization, energy flow and profit; Chapter - 06: Fear in the workplace; Chapter - 07: The nature of energy; Chapter - 08: Leaders and HR; Section - THREE: The future of organizations; Chapter - 09: The role of leadership; Chapter - 10: Change, adaptability and flow; Chapter - 11: The fear-free organization;

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Book SynopsisAnnabel Dunstan has worked in marketing and communications in senior positions at top firms and in-house. She co-founded the engagement consultancy Question & Retain whose clients include Suzuki, PizzaExpress and Ferrero. Imogen Osborne has spent over 20 years in senior communications leadership roles at Skype, Cisco and Edelman. In 2018, she set up the Pulse Business, building on eight years of experience working with real-time insight and helping companies understand how to take advantage of it.Trade Review"This book made me re-evaluate our internal communications entirely, and its importance at the centre of a global business. I run a successful "people business" and this book has reminded me, simply and clearly, that I can be doing so much more to communicate internally to ensure inspiration, motivation and loyalty among our most important company asset - our talent." * Molly Aldridge, Global CEO, M&C Saatchi PR *"The People Business is a fantastic testament to how internal communication has found its professional feet and is driving organizational performance with a unique and valuable set of skills, knowledge and expertise. At the Institute of Internal Communication (IoIC) we are committed to raising the profile and credibility of the profession and are delighted to support this book with its contribution from the IoIC President, Suzanne Peck." * Jennifer Sproul, Chief Executive, Institute of Internal Communication *"Running a business has never been more complicated. Being able to deal with fast-changing external risk demands a clear understanding of your internal audience. That's part of what Q&R do; and that understanding is what Annabel Dunstan and Imogen Osborne have shared in this timely and vital book." * Ian Henderson, CEO of communications agency AML Group *"A clear, simple, easy-to-read, case-study-led book for anyone who wants to unlock the secrets of internal communications and employee engagement. I believe that real-life examples always give the deepest insights; this is great content for practitioners, experts and novices alike." * BJ Cunningham, speaker, brand guru and renowned entrepreneur *"I thoroughly recommend reading The People Business if you're serious about your communications career. It's packed full of advice and ideas and accurately reflects the vibrancy of working in this field." * Rachel Miller, Director, All Things IC *"You can't take people with you unless they know what's going on and feel involved. Not in a fast-paced, multichannel world. In The People Business internal communications experts bare all in the name of best practice." * Tanya Hughes, President, SERMO Communications, Talk PR *"Dunstan and Osborne have assembled an outstanding group of people at the leading edge of thinking and practice in engagement communications. Page after page of provocative ideas and practical insight make The People Business a landmark book in the development of the craft of workplace communications." * Liam FitzPatrick, Managing Partner, Working Communication, and co-author of Internal Communications, also published by Kogan Page *"A book that gives a real feel for the issues confronting internal communications teams - remote working, multichannel media, millennial expectations - and shows how 10 top firms are trying to tackle them. Each chapter can be used to stimulate classroom discussion and learning about real business challenges." * Trevor Morris, Professor of Public Relations, Richmond University, and Former Chairman/CEO of several companies in the PR and recruitment industries *"The People Business is a fascinating look into the world of internal communications, acknowledging its humble beginnings while looking ahead to its continuing evolution as a critical business function. The People Business is packed full of insight and practical tips - a must-read for any IC professional." * Helen Deverell, Director, HD Communications *"Every now and then a book appears that has to be read from cover to cover, absorbed and then shared with colleagues and business friends. The People Business is one such book. Dunstan and Osborne should be commended for a very original and hugely useful publication. I wish I'd had the benefit of their insights 30 years ago." * Laurence Rosen, Founder and former CEO, Office Angels, and CEO/Chairman of several PR and recruitment companies *Table of Contents Section - 00: Introduction; Section - 001:: STORIES FROM THE COALFACE; Section - 01: Telefónica Digital: How a culture of openness and transparency ensures that employees feel constantly up-to-date with internal change and the impact of external influences in a highly regulated business; Section - 02: Managing and measuring employee engagement: Experience in a competitive industry sector with traditionally high levels of staff turnover; Section - 03: Grant Thornton: How the evolution of an authentic internal voice is helping to drive essential change in an increasingly turbulent and challenging climate for business leaders; Section - 04: BG Group: How your ‘employer brand’ is a dynamic and innovative power tool to unite a global workforce throughout corporate change; Section - 05: GE Capital: How a coaching culture is helping a finance company to embrace major change and extract maximum value from face-to-face communications in a global structure; Section - 06: Heathrow Airport: How one organization is effecting major cultural change and developing a new generation of leaders by empowering its people to understand their own strengths – and align themselves with company values; Section - 07: Just: How a brave and bold approach to internal communications is supporting a merger at the innovative retirement income specialist – and building channels that exploit the millennial world of social media to the max; Section - 08: The Institute of Internal Communication: How a professional body is leading the way in setting 21st century standards for excellence in internal communications and the importance of driving change from the inside; Section - 09: April Six: How team building and connected leadership are helping a service business to go global without losing sight of core values that are being driven from the very top; Section - 10: Natural England: How strong story-telling, data and insight are helping to confirm IC as enabler, not mail box, at one government agency; Section - 11: Summary; Section - 12: Twenty top tips for successful internal communicators;

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Book SynopsisAndy Swann is the Founder/ CEO of My Amazing Team, where he works around the world on unique, innovative and impactful innovation projects for some of the planet's largest organizations and biggest brands. Known as an expert on the connection between people, organizations and action. A regular media contributor, Swann has been featured on the BBC, NBC, ABC, Fox and many others. He also hosts The LifeWork Podcast and recently launched the weekly Give Out But Don't Give Up live show on YouTube.Trade Review"The principles set out in The Human Workplace are helpful for any company that emphasizes purpose and identity, connection with the company, each other and the community, as well as co-creation and two-way dialogue with employees. This is a helpful guide on how to grow by design." * Mark Levy, Airbnb's first Head of Employee Experience *"Andy Swann knows better than most that things just aren't that straightforward. Bringing his work at the coalface of organizational change with him, he leads us through the challenges, debunks the fads and offers practical and effective ways of not only coping with the challenges of the future but possibly even enjoying them." * Euan Semple, Author, Speaker and Business Strategist *"This book is pragmatic, relevant, current - it should be required reading for all leaders claiming "People are the most important thing to me" and selectively pointing at other companies saying "I want that one" without understanding the elements, i.e, people." * Andy Meikle, former Chief People Officer, JustGiving and Founder, Folk Consulting *"The Human Workplace offers a thoughtful and incisive examination of our complicated relationship with our work, its meaning and our attitudes. In this comprehensively researched book, Andy Swann considers the full scope of how we work, from the interpersonal to the networks and communities on which we rely, and how this is translating into today's society. In an age of digitization and artificial intelligence, Swann repeatedly finds that applying our shared humanity is the most important element of a high-performing workplace. From case studies to personal reflections, he explores engaging workplace comparisons and finds ingenuity at work in work. This book made me reconsider how we should shape the future of work and appreciate that it will be those who are constantly learning in our high-speed world that will deserve success for their teams and a resilient future for their organizations." * Tim Pointer, former HR Director, Dixons Carphone and Founder, Starboard Thinking *Table of Contents Section - 00: Introduction; Section - 01: Getting to grips with the basics; Section - 02: Building your structure; Section - 03: All about people; Section - 04: In all the right places; Section - 05: Turning it into action; Section - 06: Communications and technology; Section - 07: Getting there: making the change; Section - 08: Final thoughts;

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Book SynopsisA terrific book! --David A. Nadler, chairman, DeltaConsulting Group Tackle the organizational issues related to implementing teams.Learn new designs to support the knowledge work components oforganizations. Drawing on over fifteen years of research andconsulting with such companies as Honeywell, Hewlett-Packard,Pacific Bell, General Mills, Pratt and Whitney, Pfizer, and TexasInstruments, the authors shows you how to create new organizationdesigns that empower teams so that they make a real difference. You''ll discover how to: * Design new work teams * Identify new roles and responsibilities * Manage team performance * Create an empowering team environment Over 50 tables, figures, and exhibits reinforce the practical text.Even if teams already exist at your organization, you''ll use thiswell-researched guide to push your teams to higher levels ofperformance!Trade Review"A terrific book! It makes a tremAndous contribution by movingforward the state of the art in organization design." (David A.Nadler, chairman, Delta Consulting Group Inc.) "In an era when competitive forces demand that corporations movetoward a team-based organization, this book is must reading forexecutives. Based on careful research, it provides the best andmost comprehensive road map I have seen for designing andimplementing the paradigm shift companies must make to survive andprosper in the decades ahead." (Michael Beer, professor of businessadministration, Graduate School of Business Administration, HarvardUniversity) "This book is enormously important and timely. It is a scholarly,yet highly practical, guide to the future design of the 21stcentury organization--where organizations will be predominantlyteam-based and designed for high performance knowledge management."(Stuart S. Winby, director, Product Processes Change Management,Hewlett-Packard Company)Table of ContentsORGANIZATIONS AND TEAMS. Designing Organizations for Knowledge Work. Exploring the Contours of a Team-Based Organization. THE DESIGN SEQUENCE. Step One: Identifying Work Teams. Step Two: Specifying Integration Needs. Step Three: Clarifying Management Structure and Roles. Step Four: Designing Integration Processes. Step Five: Managing Performance. IMPLEMENTATION CONCERNS. Identifying New Responsibilities and Skills. Defining Empowerment for the Team Environment. Developing Organizational Support Systems. Making the Transition to Team-Based Design. Facing the Challenges Ahead.

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Book SynopsisA compact guide to strategic planning for busy nonprofit board members. It shows why boards need to be involved in strategic planning, offers advice on how to prepare for planning, and provides step-by-step instructions for doing it.Trade Review"Finally a strategic planning book that doesn't use consultantjargon espousing the latest flavor of the month. Straight talk withreal life examples gives nonprofit boards and staff a case and roadmap for strategic planning." --Charles E. Snyder, president,National Cooperative Bank "The Board Member's Guide to Strategic Planning is the result ofFisher Howe's robust commitment to the trustees and executives whoserve nonprofit organizations. Superbly organized with nine actualcase studies, uncomplicated in format and language, the book is oneof the year's most important calls to action." --Peter B. Relic,president, National Association of IndepAndent Schools "A must read for board members looking to strengthen theirnonprofit organizations. Fisher Howe's enthusiasm, insight, andability to clearly articulate the whats and hows of effectivestrategic planning provides the reader with the tools to strengthengovernance and manage effectively, which leads to results. TheBoard Member's Guide to Strategic Planning is a welcome addition tothe literature currently available." --Lawrence W. Reger,president, National Institute for the Conservation of CulturalProperty "How often do you get a book on management that holds yourinterest? Fisher Howe makes it a 'good read', and you learn. Don'tpass it up." --Robert W. Munson, president Rocky Mountain ElkFoundationTable of ContentsForeword. THE BOARD'S PERSPECTIVE ON STRATEGIC PLANNING. Benefits of Strategic Planning. The Board's Responsibility for Strategic Planning. Examples of Strategic Planning from the Board Perspective. The Language of Planning. PREPARING FOR STRATEGIC PLANNING. Plans for Planning. Effective Planning Meetings and Retreats. Using Consultants and Facilitators. Examples of Boards Preparing for Strategic Planning. Action Steps: Preparing for Strategic Planning. CONDUCTING STRATEGIC PLANNING. Clarifying the Mission: Purpose and Values. Exploring Internal and External Environments. Identifying the Critical Issues. Articulating a Vision. Examples of Strategic Planning Outcomes. Action Steps: Conducting Strategic Planning. FROM PLANNING TO ACTION. Putting Together the Strategic Plan. Creating Operational Plans. Action Steps: Strategic and Operational Plans. KEYS TO SUCCESSFUL PLANNING. Principles of Successful Planning. Final Tips. Resources. A. Often-Heard Objections to Strategic Planning -- and Replies toThem B. A Sample Consulting Plan.

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Book SynopsisThis work presents best practices in assessment of individual employees within an organization. It examines individual assessment from three perspectives: setting/situation, the place of assessment within an organization's systems, and use of assessment for targeted purposes.Table of ContentsForeward by Manuel London. FRAMEWORKS. An Overview of Individual Psychological Assessment. Theoretical Frameworks for Assessment. Individual Assessment: The Research Base. Ethical, Legal, and Professional issues for Individual Assessment. PROCESSES. Designing the Individual Assessment. Getting at Character: The Simplicity on the Other Side of Complexity. A Clinical Approach to Executive Selection. Communicating Results for Impact. STRATEGIES. Assessing and Changing Managers for New Organizational Roles. Shaping Organizational Strategy Leadership: The Ripple Effect of Assessment. PERSPECTIVES. Anticipating the Future: Assessment Strategies for Tommorrow.

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Book SynopsisTeams are increasingly becoming the basic organizing unit of businesses and other types of organizations. This workbook is designed for use by organization designers to work with their management teams to design or redesign their groups around teams.Table of ContentsHow to Use This Design Workbook. The Authors. Getting Started. Designing Team Structures. Designing Management and Leadership Roles. Setting Direction Across the Organization. Building a Framework for Decision Making. Creating a Framework for Communication. Managing and Improving Performance. Establishing the Team Charter. Leading a Team-Based Organization.

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Book SynopsisProven-to-work tools for building or fine-tuning teams The authors of Designing Team-Based Organizations present hands-on guidance for establishing or refining teams in organizations where they carry out the core work process. Though teams are fast becoming the basic foundation of businesses and other organizations, surprisingly few resources are available to help managers, leaders, and design teams organize an entire business or business unit around teams. In response to requests from their consulting clients, including Texas Instruments and Honeywell, the Mohrmans developed these step-by-step materials to accomplish just that. The workbook is a practical guide that combines basic concepts with dozens of valuable worksheets that team organizers can use to create a viable design plan. Attractively designed with clear graphics, sidebars, to-do lists, and diagnostic aids, the workbook details planning, design, goals, decision-making, communications,Table of ContentsHow to Use This Design Workbook. The Authors. Getting Started. Designing Team Structures. Designing Management and Leadership Roles. Setting Direction Across the Organization. Building a Framework for Decision Making. Creating a Framework for Communication. Managing and Improving Performance. Establishing the Team Charter. Leading a Team-Based Organization.

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Book SynopsisA Guide For Managers Of Team-Based Organizations One of few books to address the management issues of team-basedcompanies, this work shows how to build an organizationalinfrastructure conducive to superior team performance. The workdispenses with the usual one-model-fits-all approach to identifysix distinct types of teams?production, service, management,project, action, and advisory?and explain in detail how to design,implement, and manage the unique systems, policies, and practicesthat support each. The contributors?all leading consultants andresearchers?draw from important case studies to present the bestmanagement practices of team-based organizations. Covers everynuance from management structuring to team staffing to informationsystems. Even shows how to create a physical facility that''s rightfor teams.Table of ContentsPreface. Ackowledgements. The Authors. Part One: Laying the Foundation for High-Performance WorkTeams. 1. The Challenges of Supporting Work Team Effectiveness. 2. Organizing Teams for Success. 3. Selection and Staffing for Team Effectiveness. Part Two: Leading, Training, Measuring, and Rewarding Teams. 4. The Roles of Leaders in High-Performance Teams. 5. Training for Team Effectiveness. 6. Measurement and Feedback Systems for Teams. 7. Creating Effective Pay Systems for Teams. Part Three: Infrastructure for Team Effectiveness. 8. Information Technology and High-Performance Teams. 9. Communication Technologies for Traditional and VirtualTeams. 10. Facility Design for High-Performance Teams. Part Four: Best Management Practices for High-PerformanceTeams. 11. Supporting Work Team Effectiveness: Best Practices. Appendix. Chapter. Notes. References. Index.

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Book SynopsisThis volume in the Practicing of Organization Development Series, provides consultants with a practical guide to family business consulting that is based on sound theoretical material. It provides a roadmap to effective change management for working with family businesses.Trade Review"…the book offers a sophisticated framework matched with ample resources." (Consulting to Management, Vol 15, no. 2; 6/1/2004)Table of ContentsList of Figures, Tables, and Exhibits. Acknowledgments. Preface. Part 1: The Family Business System. 1. Why Family Business Consulting? What Is a Family Business? Family Firm Systems. Family Business Consulting. The Development of the Field. 2. Characteristics of "Healthy" Family Businesses. Healthy Family Businesses. Unhealthy Family Enterprises. Strengths and Weaknesses. Part 2: Consulting to Family Businesses. 3. Contracting and Assessment. The Consulting Process. First Contact. Chemistry Meeting. Proposal/Engagement Letter/Contract. Assessment and Diagnosis. Are We There Yet? 4. Feedback and Planning. Feedback and Action Planning. Creating New Solutions. Planning Ahead: After the Feedback Session. Additional Tips for a Feedback Meeting. Dealing with Conflicts. 5. Intervening in Family Firms. Intervening in Family Firms. Implementation Phase of the Action Research Model. The Intervention Grid. Resistance. Types of Interventions. Family Dynamics Issues. Guidelines for Interventions. 6. Helping Family Firms Make Developmental Transitions. Developmental Stages and Tasks. Transitional DynamicsAssessing the Client s Abilities to WorkThrough Developmental Stages. Guidelines for Consultants. Implications for Practice. Part 3: The Family Business Consultant. 7. Skills and Ethics of the Family Business Consultant. Self-Assessment. Knowledge and Skills Required. Multidisciplinary Teams. Fees. Ethical Issues. 8. Special Situations and Challenges. Copreneurs. Emotions. Addictions. Gender Issues. Nonfamily Managers. Family Office/Family Foundations. Ethnicity. 9. The Rewards and Challenges of Consulting to FamilyBusinesses. Afterword. References. About the Series. Statement of the Board. Afterword to the Series. About the Editors. About the Authors. Index.

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Book Synopsis"Debating Rationality is a terrific collection of essays written by an obviously first rate set of scholars. Several recent books have attempted to make similar points, but this volume pushes the ideas in new directions, rather than simply restating...Trade ReviewSeveral fine scholars provide interesting reviews of differing literatures. * Academy of Management Review *The bottom line is that this fine book represents an achievement by all of its authors as well as an invitation to move away from traditional, singular models of economic rationality. * Administrative Science Quarterly *

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Book SynopsisMuch of the debate about development in the past decade pitted proponents of unfettered markets against advocates of developmental states. Yet, in many developing countries what best explains variations in economic performance is not markets or states...Trade ReviewAn outstanding set of essays that are integrated with a success all too unusual in edited collections. -- Frederick Stirton Weaver * Journal of Interamerican Studies and World Affairs *Provides a very informative and useful set of research results on the experiences of developing country in government-business interactions.... Also provides a wealth of interesting materials and findings in a manner lucid and accessible to a wide audience.... A thought-provoking book.... Highly valuable not only to specialists in the field, but also to the students interested in the political economy of Third World. * The Journal of Asian Studies *Sylvia Maxfield and Ben Schneider have collected a set of uniformly excellent essays.... An excellent volume. -- David Waldner * Political Science Quarterly *

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Book SynopsisThe recipient of the Society of American Archivists' Waldo Gifford Leland Prize and the Association for Business Communication's Alpha Kappa Psi Award for Distinguished Publication on Business Communication, Yates discusses how modern managerial systems evolved within the American business system.Trade Review[This book's] timeliness is remarkable. Now that the Western system of responsible (that is, profit-based) production has emerged as the victor over command economies, the secrets of how we did it may replace foreign relations as 'topic A' at conferences, and historians who continue to reject 'material civilization' as unworthy of genuine scholars will do so at their peril. American Historical Review A superb historical analysis of the philosophical and technological forces that led to the development of communication genres and processes in the modern American corporation. Journal of Business CommunicationTable of ContentsList of IllustrationsForewordAcknowledgmentsIntroduction: The Transformation of Internal Communication1. material Methods and the Fuctions of Internal Communication2. Communication Technology and the Growth of Internal Communication3. Genres of Internal Communication4. The Illinois Central before 1887: Communication for Compliance and Efficiency7. Du Pont's First Century: Conservatism in Family and Firm8. Du Pont, 1902-1920: Radical Change from a New GenerationConclusionNotesA Note on Archival SourcesIndex

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Book SynopsisThis study of a Korean conglomerate aims to show how culture can shape business organization. It presents a theoretical perspective on the relationships between the cultural, political, and economic dimensions of a large modern business organization.Trade Review"Valuable reading for anyone interested in learning about South Korean corporate culture, and also for those interested in the issues of how culture is maintained and remade in a rapidly changing society. The book represents first-rate scholarship with meticulous description based on participant observation and insightful analysis of the findings."—Journal of Asian Studies"The brilliance of Janelli's study lies in its intellectual debunking of the prevailing view of organizational behavior."—Economic Development and Cultural Change"An anthropological study of contemporary South Korean industrial management. . . . A distinctive and original contribution . . . thoughtful, learned, and sensitive."—Business HistoryTable of ContentsIntroduction 1. Representations of Korean culture 2. Representations of South Korean political economy 3. The bourgeoisie and their ideology 4. Control from the top 5. Control at the middle 6. Responses from below I: international and South Korean political economy 7. Responses from below II: working conditions Conclusion.

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Book SynopsisThis study uses qualitative and quantitative data from the history of a specific organization, Stanford University, to develop speculations about the ways in which written rules change. It contributes both to a theory of rules and to theories of organizational decision-making, change, and learning.Trade Review"In developing an elegant and sophisticated theory of how and why organizational rules change, the authors have created an entirely new field of organizational research. I know of no other general theory on the rise, evolution, and demise of rules, and I have never seen such a rich longitudinal dataset on rules." —Frank Dobbin, Princeton University"This is an important book. . . . It outlines an emerging theory of the dynamics of organizational rules that enriches many other perspectives on the functioning of organizations. . . . Future discussions of institutionalization, organization-environment adaptation, organizational learning, organizational change, and the effect of contextual influences on individual behavior will benefit from consideraiton and inclusion of the themes presented here."—Personnel Psychology"James March, Martin Schulz, and Xueguang Zhou address the fascinating question of how rules evolve in a complex organization with a unique data set. . . . No other book equals this one in regard to the breadth of the questions asked and the mode of analysis. . . . Scholars interested in the study of institutional arrangements will find this a valuable part of their library."—American Political Science ReviewTable of ContentsContents 1. 2. 3. 4. 5. 6. 7. 8.

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Book SynopsisThis book builds a new framework for describing and understanding hidden organizations. It identifies eight regions where organizations operate—based on dimensions of organizational visibility, member identification, and relevant audience—ultimately grouping organizations into four categories: transparent, shaded, shadowed, and dark.Trade Review"Drawing on his life-long interest in opaque organizations, Craig Scott combines the best of academic research and engaging writing to provide a rich, thoughtful, and thought-provoking examination of 'hidden' organizations. His topic is both timely and timeless, as backstreet businesses promise to become increasingly important in our world." -- Paul Godfrey * Brigham Young University *"As Scott's title suggests, in the twenty-first century, the action in organizational innovation and evolution seems unlikely to take place in an organizational form designed for a different time, technology, and public temperament. Anonymous Agencies opens a window to our collective understanding of one place where that action is likely to occur: within the set of organizations that, for whatever reason, choose to operate in the shadows of social life." -- Paul Godfrey * Administrative Science Quarterly *"Organizational identity is commonly seen by organizational communication scholars as offering distinct survival advantages. But is that really true? Nature offers alternative models such as the predatory wolf who survives by passing himself off as a harmless sheep—the proverbial 'wolf in sheep's clothing.' Scott calls on us to challenge the dominant assumption that a distinct identity is a key advantage, and takes us on an enlightening tour of a variety of organizations that benefit from being more or less hidden. As you immerse yourself in this must-read treatise, you will come away intrigued, challenged, and ultimately motivated to explore the controversial fringes where hidden organizations reside." -- Janet Fulk * University of Southern California *"Scott's analysis of organizational visibility, secrecy, and identity extends the horizons of our understanding about the types and behaviors of organizations in today's world. To play on the central theme of the work, I find the book illuminating." -- George Cheney * Kent State University *"Scott's engaging examination of hidden organizations makes a vivid argument that established ideas about organizations and their public communication do not apply uniformly. This is an important contribution demonstrating to organizational communication students and researchers that there's more to the organizational landscape than meets the eye." -- Tracy Russo * University of Kansas *

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Book SynopsisTrade Review"Clear, digestible writing paired with the most up-to-date scholarship and illustrative examples invite even those with no prior knowledge of creativity or the science behind it into this outstanding book."—Roni Reiter-Palmon, University of Nebraska at Omaha"I have not seen another book that skillfully disseminates this knowledge to readers who are not pure researchers. Based on some of the most cutting-edge work in business and management, Cronin and Loewenstein provide actionable practices for the entire creative process."—Jing Zhou, Rice University"This book won't just convince you that everyone has the potential to be creative. It will show you how. It's a rare read on creativity that's engaging, evidence-based, and entirely useful."—Adam Grant, New York Times bestselling author of Originals, Give And Take, and Option B with Sheryl Sandberg"The Craft of Creativity completely changed my thinking about creativity. It not only provides deep insights, but useful skill-building exercises, examples, and tools you can use on the job. A must-read for those eager for a new perspective on creativity and innovation."—Jennifer Mueller, author of Creative Change: Why We Resist ItHow We Can Embrace It"Matthew Cronin and Jeffrey Loewenstein show that creativity is more than you think: more practical, more transformational, and more learnable. Today's fast-paced, unpredictable world simply demands that you develop and use creativity—and this book helps you do it."—Heidi K. Gardner, Harvard Law SchoolTable of Contents1. Perspectives on Creativity 2. Getting Insight 3. Turning Potential into Inventions 4. Enlightenment as a Creative Product 5. Cues as Clues to the Process 6. Thinking Tools for the Road 7. The Value of Persistence 8. Developing the Craft of Creativity

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Book SynopsisTrade Review"In this highly original volume, Jason Davis revisits the classic problem that individual and organizational goals typically diverge. He does so in the context of modern digital media that dramatically facilitate individuals' creation of network ties. When such networking is at cross-purposes to organizational well-being – as often happens when weak ties proliferate – managers badly need the ingenious advice that Davis offers."—Mark Granovetter, Joan Butler Ford Professor, Stanford University; author of Society and Economy: Framework and Principles"Rarely does a book come along that so completely rewrites what we thought we knew. Digital Relationships is just such a book. It's a 'must-read' for academics and executives who want to understand why social networks are so challenging. By probing the deepening chasm between individual and organizational interests, Digital Relationships will re-shape your conception of how social networks work. And more often, don't."—Kathleen Eisenhardt, S. W. Ascherman Professor, Stanford University; co-author of Simple Rules: How to Thrive in a Complex WorldTable of Contents1. Networks are the Problem: Confronting the Social Capital Consensus 2. Too Many Ties: Divergent Interests with the Falling Costs of Digital Networking 3. Ties Too Weak: Insufficient Firm-Specific Social Investments to Mobilize Diversity 4. Entrenched Brokers and Ossified Bridges: Monopolies of Information and Control 5. Scale Too Free: Negative Externalities of Inequality in Social Capital 6. Persistence: Managerial Intervention Transience and the Reemergence of Agency Problems 7. Agentic Function of the Executive: Strategic Social Capital and the Work-From-Home Experiment 8. Network Governance:ReinterpretingOrganizational Design and Boundaries 9. Network Agency over the Life Cycle: Entrepreneurship and Innovation Ecosystems 10. A Research Agenda: More Cases, More Models, More Experiments

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Book SynopsisTrade Review"This in-depth treatment of peer coaching is unmatched. Practical, clearly delineated steps and examples illustrate how to apply the theory and approach that the authors have developed in their revered research."—William H. Hodgetts, William James College"The authors offer a lively and grounded look at a little explored, yet hugely promising practice. For those of us research and teach about professional growth, or coach leaders on the front lines, this book is nothing short of superb."—Richard E. Boyatzis, Case Western Reserve University, and co-author of Primal Leadership"The combination of theoretical rigor and practice-based experience makes this book a highly significant contribution to the field of coaching. This is an excellent resource for professionals who want to get the most out of coaching initiatives."—Christian van Nieuwerburgh, Professor of Coaching and Positive Psychology, University of East London"Providing several models of the peer-coaching process, backed by psychological theories that can be harnessed to create and enhance coaching relationships, this book is a powerful primer for any work setting."—Edgar H. Schein, MIT Sloan School of Management, and author of Humble Consulting"Mentoring is a vital pathway for leadership development, and fellow managers are among the best and least costly providers. In Peer Coaching, we have the definitive guidebook for rendering and receiving that guidance, for bringing personal counseling to life, and for making learning circles a lifelong habit."—Michael Useem, Wharton Leadership Center, University of Pennsylvania"This is an impressive resource for HR professionals, faculty, consultants, and trainers who would like to use the power of peer coaching in their people development efforts. Reading it will provide a strong foundation for setting up a peer coaching process, avoiding costly mistakes, and making the best use of people's ability to help each other grow!"—Konstantin Korotov, Director of the Center for Leadership Development Research, ESMT-Berlin"Our future growth and prosperity depends on our ability to adapt. Peer Coaching at Work provides an invaluable guide to a three-step approach that fosters lifelong learning and development. A must-read for those wanting to develop the higher-order skills necessary to succeed in a challenging world."—Mark Laurie, PwC"If you see coaching as an important plank in the cultural development of organizations, then read this book! It provides a nuanced overview of peer coaching, and how such relationships are best established and maintained. Best of all, it includes many practical examples that clearly demonstrate how to convert principles to action."—Gordon Spence, Sydney Business School, University of Wollongong"Leadership wisdom that is grounded in solid research and conveyed in practical terms is always in short supply—and this book delivers both. The authors provide a proven roadmap for peer coaching that will accelerate learning for leaders at every level."—John R. Ryan, President and CEO, Center for Creative Leadership"As the complexity and volatility of work expands, organizations must uncover and leverage the deep capability of their workforce. Parker, Kram, Hall, and Wasserman awaken us to the power and potential of an abundant yet often overlooked resource: collaborative peer relationships. A rich source of wisdom, this book expertly blends practical suggestions with relevant theory to ignite peer coaching in our personal and professional lives."—Ellen B. Van Oosten, Assistant Professor and Director, Coaching Research Lab, Case Western Reserve UniversityTable of ContentsIntroduction 1. Learning in the VUCA Environment 2. Step 1: Build the Developmental Relationship 3. Step 2: Hone Relational Practices to Create Success 4. Step 3: Make Peer Coaching a Habit 5. Peer Coaching Groups 6. Peer Coaching for Deep Learning 7. Peer Coaching for Everyday Learning 8. Cautionary Tales in Peer Coaching Conclusions and Going Forward

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Book SynopsisThe first ethnography of Wikipedia's organization, governance, and power structure, Common Knowledge argues that many criticisms of Wikipedia have been rooted in misconceptions, spread by outsiders who overlook its true strengths and weaknesses. This book examines how Wikipedia does and does not work from the inside out.Trade Review"Jemielniak presents an evenhanded look at Wikipedia, showing how policy along with a balance of bureaucracy work well. The author explores the problems editors and the Wikimedia Foundation (the nonprofit organization supporting Wikipedia projects) are trying to work through. His criticism is constructive, focusing on situations and issues that have improved or can improve Wikipedia, including how founder Jimmy Wales's role has shifted . . . Methodology, glossary, and an extensive bibliography are included for Wikipedia novices and interested researchers . . . Recommended."—S. Marks, CHOICE"It's the first anthropological study of an internet hive mind now entering its adolescence. The book pulls off a near-impossible double act, serving as both primer and detailed study on the habits of Wikipedians. It presents Wikipedia as a 'parahierarchy' thriving on its own conflicts, where even the dense catalogue of house rules is subject to reinterpretation . . . [Jemielniak's] depiction of its present and past shows how much the free encyclopaedia has already developed to become a worldwide movement."—Roisin Kiberd, Motherboard"This is a trailblazing study of Wikipedia—a phenomenon that is so much in our daily lives, while remaining mysterious to most of us. We should be thankful to Jemielniak for this study. As a seasoned user, an insider, and a scholar, his thorough account introduces us to Wikipedia's inner mechanisms, productive processes, quality controls, splendors, and miseries as a treasury of knowledge that is without precedence and, increasingly, without competition."—Zygmunt Bauman, University of Leeds"Jemielniak confronts the fascinating politics of Wikipedia as an insider, relaying the healthy clash of cultures and values that ensues as people try to get it right. This is a wonderful, detailed account of Wikipedia's rules and hierarchies, culture of consensus, internal power structures, governance, and leadership—especially in its English and Polish incarnations."—Jonathan Zittrain, Harvard University and author of The Future of the Internet—And How to Stop It"Of all the social artifacts we've built on top of the internet, Wikipedia is at once the strangest and the most familiar. Half a billion people visit every month, but almost no one knows how it works or why. Dariusz Jemielniak has written a thoughtful and multi-faceted account of Wikipedia's culture, contradictions, and challenges."—Clay Shirky, New York University and author of Cognitive Surplus: Creativity and Here Comes Everybody: The Power of Organizing Without Organizations"Common Knowledge? is the first fully ethnographic study of Wikipedia culture. This thoughtful and intellectually provocative study sheds new light on a community behind the largest collaborative movement of humankind, and is a must-read for all interested in open collaboration movement."—Jimmy Wales, founder of Wikipedia"Wikipedia is breathtakingly important, but it's new enough that it hasn't been studied much yet. This well-informed, thoughtful book from management professor and longtime Wikipedian Dariusz Jemielniak takes readers behind the scenes, exploring how Wikipedia works and why it matters. It's an important addition to the existing literature."—Sue Gardner, 2007-2013 Executive Director of Wikimedia Foundation

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Book SynopsisTrade Review"It is said the only certainties in life are death and taxes. In 21st century business, the only certainty is change. The ability to effectively guide companies through a transformation is critical to keeping organizations competitive. Steeped in deep research, Organizational Transformation provides leaders and human resource professionals with invaluable insights they will find easy to digest and apply for impactful change." -- Dave Gartenberg, CHRO * Avanade Inc. *"In this powerful book, Bruce Avolio demonstrates why he is the top big thinker amongst leadership scholars. He knows through research and advising successful companies that leading change in dynamic organizations is a human endeavor, which happens one individual at a time. He provides critical insights to leaders to effectively navigate the transformation of individuals and scaling up organizations." -- Sean T. Hannah * Wake Forest University *"This book powerfully and uniquely abandons the formulaic "how-to list," instead placing control where it should be: in the hands of the organizational leader. It brilliantly presents a progressive guide for leaders to position their organization and envision a path toward transformational change." -- Thomas A. Kolditz * Rice University *"Avolio demonstrates his mastery of and uncommon ability to integrate a wide set of psychological, leadership, and organizational research streams to create a detailed and theoretically sound model of individual-within-organization transformation." -- Sean T. Hannah * Personnel Psychology *Table of ContentsContents and Abstracts1Building the Narrative chapter abstractThis chapter presents an overview of the main focus and goals for this book, which is changing organizations one individual at a time to align with the new organization. The chapter highlights the importance of learning what the narrative is that guides the way people work in the organization. It then moves to examining how one changes the narrative and the different ways this can be accomplished. Numerous examples are provided of organizations undergoing change and transformation, including Microsoft, Alaska Airlines and several large healthcare systems. This chapter sets the stage for understanding that the unit of analysis in any organizational transformation is the individual, and that to transform an organization, you must transform each individual's narrative to be in line with what the new organization represents. 2First Principle: Changing the Self-Concept chapter abstractThis chapter begins by focusing on first principles thinking. With first principles thinking one seeks to come up with the organizing principle that guides the development of an organization's script or narrative, which helps to explain the direct being set for change. Numerous examples of first principles thinking are provided including the Mayo Clinic's emphasis on collaboration, and the focus that IBM has taken in reinforcing the idea of getting employees to THINK. These and other organizational examples provide a detailed look at why understanding the core principle that guides your organization's narrative is so important to determining how to best transform an organization. 3The Four-State Model chapter abstractThis chapter covers a model that constitutes the four universal states that organizations go through when transforming from one narrative to a new narrative. The goal for this chapter is to provide a high level overview of the 4 states and the components that make up each of the states of change. The states include recognizing the signal(s) that change is needed, deciding on what to initiate when launching the change process, addressing the impending changes that emerge and evolve over time, and then ultimately institutionalizing the change, such that it becomes part of the new narrative in terms of how individuals identify with their organization. The chapter includes organizational examples of change efforts that cover all four states that comprise organizational transformation. These examples build on earlier ones, and extend the description of these organizations across the different states. 4The Identifying State:The Signal for Change chapter abstractThis chapter addresses when an organization's leaders or other individuals begin to notice signs or signals that suggest change may be required. Examples are provided where organization's completely missed the change that was required, when organizations such as Amazon or Lyft entered and disrupted their markets. It is incumbent upon the organization and especially its leadership, to be vigilant in looking out for when and where these signals emerge. Cases such as the LuLu Lemon organization and CEO are covered, which serve to demonstrate how the leaders of those organizations recognized the need for change and then went forward in promoting the change process. This chapter is based on a foundational theory in the psychological sciences called Signal Detection Theory, which explains how we are able to identify important signals amidst all of the daily noise out there to determine what requires a response and what can be ignored. 5The Initiating State: Beginning the Launch chapter abstractIn this state, the organization and its leaders/members are coming to or have now recognized the signals that point to the need for change and transformation. The organization begins to move from contemplating the need for change to taking actual actions to change the way individuals view their organization, and how those views relate to their current and future scripts or narrative. Examples such as LuLu Lemon demonstrate how they have moved from identifying the signals to actually taking ownership for initiating change. Cases and justifications need to be made to promote change, but as is true of most change efforts, many cases and/or challenges stop or stall the change process. Actions taken in this state are critical to making sure that organizational members become aligned around the change initiative in order to build a reliable and repeatable practice that can sustain change efforts. 6The Impending State: Breaking Better chapter abstractIn this chapter, the theme of breaking better is used in terms of explaining how any change process must be continually monitored, adjusted and reinforced for the organization to continue to shift in the right direction towards necessary change. In this state, what has been started in terms of change, has not yet fully changed how people in the organization either work nor identify with the change process. Most of the organizations that were studied for this book either got stuck in this state or failed and returned to the earlier states of change. This chapter explores what can enable change or become an obstacle, including front and center employees who do not take ownership for the change process. This chapter also goes into much more depth regarding the change process that transformed Alaska Airlines, and the change process that didn't work in a large healthcare system. 7The Institutionalizing State: Defining "My Organization" chapter abstractThe fourth state represents an organization that has changed the way it functions, but more importantly how individuals in the organization view themselves in terms of their individual and collective identity. New commitments have been formed in terms of the way people in the 'organization does its work'. New processes are in place and new practices are tied to the climate and culture of the organization that has now undergone a transformation. The examples provided cover a broad and diverse range of contexts. It also summarizes what happened at a sunglass manufacturing plant that went through a fundamental transformation in terms of both the climate and culture, and how it went from being the lowest performing unit to the best in the entire global organization. 8A Tale of Two Transformations chapter abstractThis chapter compares two different organizations going through the four states of change. The two organizations are based on work with real organizations in both the food and technology industries. This chapter brings the four states of organizational change to life, and to work through these states and components that have already been presented throughout each of the previous chapters. This chapter depicts how two different organizations move through the change process, while also making sure that the components and the states are fully understood. The two industries were chosen to demonstrate that in very different organizations, operating in very different contexts, went through the same universal states. Particular emphasis in this chapter is based on the key role that senior leaders play in recognizing the need for change, initiating the change process, navigating and campaigning through the transformation process, and at least in one case, helping to institutionalize change. 9Becoming the Change and Sustaining It chapter abstractThis chapter examines the best ways to accelerate the development of leaders to engage in and succeed in changing one's organization. The chapter focuses on the individual leader as the unit of analysis for change. The same state model is then applied to examining how individuals identify the need to change their leadership, how the go about initiating actions to develop leadership, the typical challenges involved in going through impending and emerging changes in one's development, and then finally institutionalizing how leaders lead differently following the change process. As you ascend the higher levels of leadership, there is more emphasis placed on developing the climate and culture to be more responsive to change, based on the goodwill you are able to garner as a leader. The more advanced level of the model covers how leaders need to distribute leadership over time to steward their organization well into the future. 10Developing as a Transformative Leader chapter abstractThis chapter reviews different resources and materials that the Center for Leadership & Strategic Thinking has created to help accelerate the development of leadership. They range from self-report and multi-rater surveys of leadership to a learning and development portal, to gaming applications that can help reinforce what you have learned and initiated. For each survey instrument, the scales comprising the survey are described in terms of what is measured and how they relate to leadership development. Also included in this chapter is a discussion of a set of survey scales that can be used to assess how ready your organization is to support your leadership development, as well as the institutionalization of change. The chapter ends focusing on gamulations, which is the combination of gaming and simulation principles.

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Book SynopsisThe Handbook of Stress in the Occupations sets a new agenda for stress research and gives fresh impetus to scholars who wish to focus on issues and problems associated with specific jobs, some of which have received little attention in the past.Table of ContentsContents: Foreword Dame Carol Black Introduction Janice Langan-Fox PART I: HEALTH Nurses 1. Incivility and Bullying in the Nursing Workplace Dianne M. Felblinger 2. Occupational Stress in the Remote Area Nursing Profession Tessa Opie, Sue Lenthall and Maureen F. Dollard Surgeons 3. Surgeon Stress in the Operating Room: Error-free Performance and Adverse Events Janice Langan-Fox and Vedran Vranic Psychiatrists 4. Occupational Stress, Professional Burnout and Job Satisfaction Among Psychiatrists Antonio Lasalvia Social Workers 5. Occupational Stress in Social Work Practice Nikki R. Wooten, HaeJung Kim and Sunday B. Fakunmoju Interns 6. Intern Coping, Stress and Patient-Adverse Events: The Human, Hospital and System ‘Cost’ of Developing Medical Expertise Janice Langan-Fox and Vedran Vranic Dentists 7. Occupational Stress Among Dentists Rod Moore Emergency Medical Technicians 8. Acute and Chronic Workplace Stress in Emergency Medical Technicians and Paramedics Janice Halpern and Robert G. Maunder PART II: EDUCATION Teachers 9. Teacher Stress: From Prevalence to Resilience Chris Kyriacou Head Teachers 10. Stress in Head Teachers Samantha Phillips and Dil Sen PART III: EMERGENCY SERVICES AND PRISONS First-Responder Officers 11. Stress and Trauma in the Emergency Services Cheryl Regehr and Vicki LeBlanc Firefighters 12. Prevention of Work-Stress-Related Health Complaints in Firefighters Judith K. Sluiter, Marie-Christine J. Plat and Monique H.W. Frings-Dresen Prison Workers 13. Working in Prisons: A Critical Review of Stress in the Occupation of Correctional Officers Maarten J.J. Kunst PART IV: OIL-RIG DRILLING, FISHING AND ENGINEERING Oil Rig Laborer/Driller 14. Stress and Well-being Among Workers on Oil Rigs Ronald J. Burke and Astrid M. Richardsen Fishing 15. Stress and the Occupation of Fishing Richard B. Pollnac, Iris Monnereau, John J. Poggie, Victor Ruiz and Azure D. Westwood Engineers 16. Physical and Psychological Work Strain and Health-Related Coping Strategies Among Men and Women in Various Occupations Margareta Wandel, Marte K. Råberg Kjøllesdal and Gun Roos PART V: FINANCE, ENTREPRENEURSHIP AND MUSIC Financial Dealers 17. Stress Amongst Financial Dealers in the City of London Howard Kahn and Cary L. Cooper Entrepreneurs 18. On Being Entrepreneurial: The Highs and Lows of Entrepreneurship Sharon Grant Farm Entrepreneurs 19. Stress in Farm Entrepreneurs Marja K. Kallioniemi, Ahti Simola, Birgitta Kinnunen and Hanna-Riitta Kymäläinen Musicians 20. Music Performance Anxiety and Occupational Stress Among Classical Musicians Michiko Yoshie, Eriko Kanazawa, Kazutoshi Kudo, Tatsuyuki Ohtsuki and Kimitaka Nakazawa PART VI: TRANSPORT, SPORT, SOCIAL SERVICES AND HIGH-INTENSE OCCUPATIONS Truck and Bus Drivers 21. The Psychosocial Environment of Commercial Driving: Morbidities, Hazards, and Productivity of Truck and Bus Drivers Yorghos Apostolopoulos, Andrew A. Peachey and Sevil Sönmez Sport Officials 22. Sources of Stress and Coping Strategies of Sport Officials Mike Voight Non-profit Social Services 23. Work in Nonprofit Organizations – The Effects on Worker Health Agnieszka Kosny High-intense Occupations 24. Work and Rumination Mark Cropley and Fred R.H. Zijlstra Index

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Book SynopsisThe Handbook of Advances in Trust Research presents new and important developments in trust research. Thereafter, themes which have gained prominence since the original Handbook are considered, such as trust and the financial crisis, public trust in business, and trust and HRM.Trade Review'Overall, this is an interesting and relevant publication. Central themes of control, monitoring, structure and process intertwine across chapters, making it a coherent, balanced piece of work that reflects the efforts of the trust community to pull towards more convergent conceptualisations and measurement after a number of objections regarding the fragmented nature of prior research.' --Journal of Consumer PolicyTable of ContentsContents: Introduction Reinhard Bachmann and Akbar Zaheer PART I: INTERPERSONAL TRUST 1. HRM and Trust, or Trust and HRM? An Underdeveloped Context for Trust Research Rosalind H. Searle 2. The Role of Trust in Negotiation Processes Roy J. Lewicki and Beth Polin PART II: TRUST AND GOVERNANCE: CONTROL, CONTRACT, INNOVATION 3. Trust and Control: The Role of Intrinsic Motivation Antoinette Weibel and Frédérique Six 4. Trust and Contracts: Together Forever, Never Apart? Paul W.L. Vlaar 5. Trust and Innovation Bart Nooteboom PART III: TRUST ACROSS ORGANIZATIONS 6. Origins of Inter-organizational Trust: A Review and Query for Further Research Laura Poppo 7. Inter-cultural Trust and Trust-building: The Contexts and Strategies of Adaptive Learning in Acculturation Peter Ping Li PART IV: SOCIETAL ANALYSIS AND TRUST REPAIR 8. Trust and the Global Financial Crisis Nicole Gillespie and Robert Hurley 9. Public Trust in the Institution of Business Jared D. Harris, Adrian A.C. Keevil and Andrew C. Wicks PART V: THEORETICAL ADVANCES 10. Trust and the Economic Theory of the Firm Jackson Nickerson, Timothy Gubler and Kurt T. Dirks 11. How is Trust Institutionalized? Understanding Collective and Long-term Trust Orientations Frens Kroeger 12. Process Views of Trusting and Crises Guido Möllering Index

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Book SynopsisDysfunction in the workplace, like a bully culture, affects women and men differently. Gender and the Dysfunctional Workplace brings together a broad, multi-disciplinary collection of authors who weigh in on topics from whether workplace bullying is status- or gender-blind to the ramifications of absenteeism on women and their careers.Table of ContentsContents: Introduction Suzy Fox and Terri R. Lituchy 1. Gender and Sex Differences in the Forms of Workplace Aggression Joel H. Neuman 2. Gender Differences in Aggression and Counterproductive Work Behavior Paul E. Spector 3. The Role of Gender and Attributional Style in Counterproductive Aggressive Work Behaviors Jeremy Mackey and Mark J. Martinko 4. Priming, Painting, Peeling, and Polishing: Constructing and Deconstructing the Woman-Bullying-Woman Identity at Work Pamela Lutgen-Sandvik, Elizabeth A. Dickinson and Karen A. Foss 5. Workplace Bullying and Gender: It’s Complicated Loraleigh Keashly 6. The So-called “Equal Opportunity Bully’s” Effect on Women in the Workplace Kerri Lynn Stone 7. Selective Incivility: Gender, Race, and the Discriminatory Workplace Dana Kabat-Farr and Lilia M. Cortina 8. Observing Sexual Harassment at Work: A Gendered Extension of a Gendered Construct Tara C. Reich and M. Sandy Hershcovis 9. Sexual Orientation Harassment: An Integrative Review with Directions for Future Research Shaun Pichler 10. Sex or Gender? The Enigma of Women’s Elevated Absenteeism Eric Patton and Gary Johns 11. Occupational Mental Health: A Study of Nurses in Argentina Terri R. Lituchy, Louise Tourigny, Vishwanath V. Baba, Silvia Inés Monserrat and Xiaoyun Wang 12. Job Attitudes in an Anglophone Caribbean Country: The Case of Barbados Betty Jane Punnett, Priscilla A. Glidden, Carol Mulder and Dion Greenidge Index

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Book SynopsisThis highly regarded and timely book shows a significant increase in the mean levels of distress and dissatisfaction in the work place in recent years. With employers and employees still facing a continued period of uncertainty, a severe impact on employment relations is a continuing reality.Trade Review‘Two deep human needs are to master the world and to feel safe and secure. The Great Recession thwarted both needs for millions of people around the world. Cooper and Antoniou’s global team of scholars address the psychological, economic, social, and other dimensions of our current crisis while charting paths whereby we can again satisfy these needs. Let us rise above the crisis and follow Aristotle’s path to living well and faring well. This book offers a plan for doing so.’ -- James Campell Quick, The University of Texas at Arlington, USTable of ContentsContents: Foreword Lennart Levi Preface PART I: INDIVIDUAL HEALTH, STRESS AND WELL-BEING 1. Well-being Among Greeks and Immigrants Before and After the Current Financial Crisis Alexander-Stamatios Antoniou and Marina Dalla 2. Socioeconomic Adversity and Family Stressors in Relation to School Achievement Among Greek, Serbian and Albanian Students Alexander-Stamatios Antoniou, Marina Dalla, Ledi Kashahu, Dhori Karaj, George Michailidis and Evi Georgiadi 3. The Impact of the Recession and its Aftermath on Individual Health and Well-being Esther Greenglass, Zdravko Marjanovic and Lisa Fiksenbaum 4. Workaholism and Psychosocial Functioning: Individual, Family and Workplace Perspectives Diana Malinowska, Monika Trzebińska, Aleksandra Tokarz and Bruce D. Kirkcaldy 5. The Mark of Recession in the High-tech Industry: High Stress and Low Burnout Ayala Malach-Pines and Nurit Zaidman 6. The Adverse Effects of Recession-related Events on the Health and Well-being of Individuals Oi-Ling Siu 7. Temporary Employment, Quality of Working Life and Well-being Alfred F. Wagenaar, Michiel A.J. Kompier, Toon W. Taris and Irene L.D. Houtman PART II: JOB INSECURITY, JOB LOSS AND UNEMPLOYMENT 8. Economic Recession, Job Insecurity and Employee and Organizational Health Ronald Burke 9. The Psychology of Unemployment: Laying off People in a Recession Adrian Furnham 10. Perceiving and Responding to Job Insecurity: The Importance of Multilevel Contexts Lixin Jiang, Tahira Probst and Robert R. Sinclair 11. Unemployment and Mental Health Howard Kahn 12. The Effects of Not Working: A Psychological Framework for Understanding the Experience of Job Loss Ellen I. Shupe and Katelyn A. Buchholz PART III: SPECIFIC ISSUES IN RECESSION 13. Effects of the Recession on Psychological Contracts between Employers and Employees Donald A.J. Cable and Michael O’Driscoll 14. The Individual Afront the Antinomies of the Contemporary World Menelaos Givalos 15. The Psychological Effects of Restructuring Kathleen Otto, Thomas Rigotti and Gisela Mohr 16. Social Support in Times of Economic Stress Ewelina Smoktunowicz, Roman Cieslak and Charles C. Benight PART IV: WORK-FAMILY BALANCE/CONFLICT 17. The Dynamism of Balancing Work and Family in a Developing Society: Evidence from Taiwan Luo Lu 18. Low Income Families and Occupational Health: Implications of Economic Stress for Work-Family Conflict Research and Practice Robert R. Sinclair, Tahira Probst, Leslie B. Hammer and Meline M. Schaffer Index

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Book SynopsisIt analyses leader–follower dynamics in social and organizational settings and in politics which will strongly appeal to students of social psychology, sociology, management and political sciences. The book provides examples and in-depth analyses of `the psychology of followership in everyday life’ and will therefore prove invaluable for managers.Trade Review'The author provides a thoughtfully explored, wide-ranging description of the literature, and concludes that followership deserves more attention than it has in the past. In focusing on followers as the chief producers of the phenomenon, the book is one of the few attempts to deviate from the common model of explaining leadership with reference to the leader's characteristics and action. This creative and challenging book will be important to social psychologists, sociologists, managers, and political scientists.' --D. Sydiaha, Choice'Firmly grounded in psychological knowledge, based on detailed historical case studies, highly readable, and offering a multitude of examples from many leadership spheres, Popper's book offers a fresh and important perspective from which to understand the phenomenon of leadership. It is one of the very few attempts to deviate from the extant paradigm of explaining leadership with reference to the leader's characteristics and actions and focus instead on the followers as the chief producers of the phenomenon. This perspective challenges some of the basic assumptions on which current practices of leader selection and training are based. --Boas Shamir, Hebrew University, IsraelTable of ContentsContents: Introduction 1. Another Book About Leadership? 2. Leadership as a Psychological Phenomenon 3. Fictionalization of Leadership 4. The Big Picture Conclusion References Index

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Book SynopsisThis impressive book assembles the latest research findings and thinking on the management of voluntary/nonprofit sector organizations and the effective utilization of both paid staff and volunteers.Trade ReviewThis volume addresses on several important topics that influence HRM in the nonprofit sector. By providing rich context and linking research to practice, it creates a foundation for those interested in advancing the art and science of human resources in voluntary organizations. --Gary R. Kirk, Virginia TechTable of ContentsContents: PART I: SETTING THE STAGE: HUMAN RESOURCE MANAGEMENT IN THE NONPROFIT SECTOR 1. Human Resource Management in the Nonprofit Sector: Setting the Stage Ronald J. Burke 2. HRM in the Voluntary Sector Ian Cunningham 3. The Roles Nonprofit Organizations Play in Society in the United States Susan M. Chandler and Morgen Johansen PART II: HUMAN RESOURCE MANAGEMENT AND NONPROFIT EFFECTIVENESS 4. Reviewing the Literature on Leadership in Nonprofit Organizations John C. Ronquillo, Whitney E. Hein and Heather L. Carpenter 5. Nine Empirical Guidelines for Top Leadership Teams in Nonprofit Organizations Chris W. Coultas, Breanne Kindel, Stephanie Zajac and Eduardo Salas 6. The Heart of the Organization: Developing the Nonprofit Brand Stacy Landreth Grau and Susan Bardi Kleiser 7. Nonprofit Brands and Brand Management Nathalie Laidler-Kylander 8. Enhancing Learning and Skill Development Among Paid Staff and Volunteers in Nonprofit Organizations Jeannette Blackmar and Kelly LeRoux 9. Effectively Leading a Diverse Nonprofit Workforce Joy Jones and Dail Fields 10. Organizational Change in Nonprofit Organizations: Implications for Human Resource Management Thomas R. Packard PART III: DEVELOPING HUMAN RESOURCE MANAGEMENT SKILLS 11. University-based Education Programs in Nonprofit Management and Philanthropic Studies: Current State of the Field and Future Directions Roseanne Mirabella and Mary McDonald Index

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Book SynopsisThis insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector.Trade ReviewAn impressive collection of authoritative treatments of major current and ongoing topics in public sector human resource management, provided by both well-established experts and up-and-coming scholars who are becoming leaders in the field. A valuable resource for courses on the topic and an important reference for scholars and those seeking to maintain expert knowledge about it. --Hal G. Rainey, The University of GeorgiaTable of ContentsContents: 1. The Importance of Human Resource Management in the Public Sector, Future Challenges and the Relevance of the Current Collection Ronald J. Burke, Amanda F. Allisey and Andrew J. Noblet PART I: APPROACHES TO HUMAN RESOURCE MANAGEMENT IN THE PUBLIC SECTOR 2. The Distinctiveness of Human Resource Management in the Public Sector Catherine Truss 3. Human Resource Management in the Public Sector in Developing Countries Christopher J. Rees PART II: ASSESSING AND ADDRESSING THE HEALTH AND WELL-BEING OF PUBLIC SECTOR EMPLOYEES 4. Psychosocial Risk Factors for Stress and Stress Claim Differences between the Public and Private Sectors Tessa S. Bailey, Sarven S. McLinton and Maureen F. Dollard 5. Building More Supportive and Inclusive Public Sector Working Environments: A Case Study from the Australian Community Health Sector Andrew J. Noblet, Kathryn Page and Tony LaMontagne 6. Work Engagement Among Public and Private Sector Dentists Arnold B. Bakker and Jari J. Hakanen 7. Emotional Labor, Job Satisfaction and Burnout: How Each Affects the Other Mary E. Guy and Meredith A. Newman PART III: HUMAN RESOURCE MANAGEMENT CHALLENGES IN THE PUBLIC SECTOR 8. Management and Leadership Development in Public Service Organizations Patrick McGurk 9. Employee Turnover in Public Agencies: Examining the Extent and Correlates Mark Bradbury, Jessica E. Sowa and J. Edward Kellough 10. Managing Human Resources in the Public Sector During Economic Downturn Parbudyal Singh and Ronald J. Burke 11. Motivation, Job Satisfaction and Retention/Turnover in the Public Sector Wouter Vandenabeele 12. Trade Unions and Organizational Change in the Public Sector: The New Politics of Public Sector Industrial Relations Miguel Martínez Lucio PART IV: HUMAN RESOURCE MANAGEMENT PRACTICES AND PUBLIC SECTOR PERFORMANCE 13. High Performance Work Systems, Performance Management and Employee Participation in the Public Sector Pauline Stanton and Karen Manning 14. Human Resource Management and Public Organizational Performance: Educational Outcomes in the Netherlands Laurence J. O’Toole (Jr), René Torenvlied, Agnes Akkerman and Kenneth J. Meier 15. Case Study of ‘Peak Performing’ Public Sector Units and Successful Change Efforts Michela Arnaboldi and Giovanni Azzone 16. Public Sector Human Resource Management Education in the United States: Contemporary Challenges and Opportunities for Performance Improvement Jared J. Llorens Index

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Book SynopsisThis stimulating book scrutinizes how emotions function in consumers, from both a psychological and a managerial perspective. It demonstrates how gratitude, happiness, guilt, anger, pride and sadness determine different post-consumption behaviours such as positive and negative word of mouth, repurchase intention and complaint behaviour.Trade ReviewA structured, scientific approach to the study of emotional responses that is of interest to both managers and consumers. For marketing managers, this book proposes a simple method to understand how individual emotions, such as guilt or happiness, influence specific post-purchase behaviors. For consumers, it illustrates the broader implications of emotions that are routinely experienced while choosing, buying, and consuming products and services. Overall, the author deals with the elusive, complex, but highly fascinating subject of emotions and consumer behaviour in a lucid and coherent manner. --Simona Botti, London Business School, UKTable of ContentsContents: Preface 1. Consumer Emotions and Behaviour 2. Happiness and Unhappiness 3. Pride and Sense of Guilt 4. Anger and Gratitude 5. Consumption Emotions and the Determination of Post-consumption Behaviour References Index

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Book SynopsisThis book reflects on organizations through archetypical tales–stories particularly resonant with deep meanings present in culture and the soul.Trade ReviewProfessor Kostera is a consummate writer whose studies stand out for originality of approach. Her contribution to our knowledge of the inner mechanisms and wider effects of organizations is impossible to over-value: indeed without Kostera's input, our knowledge of organizations, the successive reincarnations and strategy changes would be so much poorer. The book is pursued with exquisite consistency and sense of purpose. It is presented in all its enormous cognitive potential and exceptional analytical utility. A study of great value to both students and practitioners of organization. --- Zygmunt Bauman, University of Leeds, UKTable of ContentsContents: Part I: Culture, Organizations, Inspiration 1. A Humanistic Manifesto for Sustainable Management 2. Culture and Organizational Stories 3. Archetypes in Organizations Part II: Organizational Archetypes 4. In Search of the Organization’s Self 5. The Organizational Shadow 6. Anima and Animus 7. Persona: The Actor and the Mask 8. The Sage 9. The King 10. The Adventurer 11. The Trickster 12. The Eternal Child 13. Gaia 14. Cosmogony 15. Soteriology Part III: Methodological Notes 16. On the Studying of Organizational Myths and Archetypes: Methods References Index

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Book SynopsisThe Handbook of Research Methods on Trust provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences.Trade ReviewA tour-de-force of trust research methodologies, from surveys methods to critical incidents to hermeneutics. . .will prove invaluable to trust researchers of every stripe. - Aks Zaheer, University of Minnesota, US This book fills an important gap. The burgeoning field of trust research has employed a wide variety of definitions and methods, but until the appearance of this Handbook there was no comprehensive overview of them. Its contributions, many written by leading international experts, cover conceptual issues as well as qualitative and quantitative methods. The editors are all working at the frontiers of trust research and in this Handbook they have compiled an indispensable source of reference for years to come. - John Child, University of Birmingham, UK This is the right book at the right time. Central to the advancement of research on trust is the need to address a host of methodological, empirical, and analytical challenges. This Handbook provides a vital resource for doing so and holds the promise of infusing the literature with novel and enhanced approaches for studying and understanding trust. Researchers new to the field as well as established experts will find a wealth of insights contained herein. - --Bill McEvily, University of Toronto, CanadaTable of ContentsContents: 1. Introduction: The Variety of Methods for the Multi-faceted Phenomenon of Trust Fergus Lyon, Guido Möllering and Mark N.K. Saunders PART I: CONCEPTUAL ISSUES 2. Moving between Laboratory and Field: A Multi-method Approach for Studying Trust Judgments Roderick M. Kramer 3. Measuring Trust Beliefs and Behaviours Roy J. Lewicki and Chad Brinsfield 4. Agent-based Simulation of Trust Bart Nooteboom 5. Researching Trust in Different Cultures Friederike Welter and Nadezhda Alex 6. Trust and Social Capital: Challenges for Studying their Dynamic Relationship Boris F. Blumberg, José M. Peiró and Robert A. Roe 7. Measuring Generalized Trust: In Defense of the ‘Standard’ Question Eric M. Uslaner PART II: QUALITATIVE RESEARCH 8. Access and Non-probability Sampling in Qualitative Research on Trust Fergus Lyon 9. Working with Difficult to Reach Groups: A ‘Building Blocks’ Approach to Researching Trust in Communities Christine Goodall 10. Cross-cultural Comparative Case Studies: A Means to Uncovering Dimensions of Trust Malin Tillmar 11. Combining Card Sorts and In-depth Interviews Mark N.K. Saunders 12. Mixed Method Applications in Trust Research: Simultaneous Hybrid Data Collection in Cross-cultural Settings Using the Board Game Method Miriam Muethel 13. Utilising Repertory Grids in Macro-level Comparative Studies Reinhard Bachmann 14. Deepening the Understanding of Trust: Combining Repertory Grid and Narrative to Explore the Uniqueness of Trust Melanie J. Ashleigh and Edgar Meyer 15. Hermeneutic Methods in Trust Research Gerard Breeman 16. Using Critical Incident Technique in Trust Research Robert Münscher and Torsten M. Kühlmann PART III: QUANTITATIVE APPROACHES 17. Measuring Trust in Organizational Contexts: An Overview of Survey-based Measures Nicole Gillespie 18. The Actor–Partner Interdependence Model: A Method for Studying Trust in Dyadic Relationships Donald L. Ferrin, Michelle C. Bligh and Jeffrey C. Kohles 19. Embedded Trust: The Analytical Approach in Vignettes, Laboratory Experiments and Surveys Davide Barrera, Vincent Buskens and Werner Raub 20. Measuring the Decision to Trust Using Metric Conjoint Analysis Richard L. Priem and Antoinette A. Weibel 21. Diary Methods in Trust Research Rosalind H. Searle 22. Measuring Implicit Trust and Automatic Attitude Activation Calvin Burns and Stacey Conchie 23. A Voice is Worth a Thousand Words: The Implications of the Micro-coding of Social Signals in Speech for Trust Research Benjamin Waber, Michele Williams, John S. Carroll and Alex ‘Sandy’ Pentland 24. It Takes a Community to Make a Difference: Evaluating Quality Procedures and Practices in Trust Research Katinka M. Bijlsma-Frankema and Denise M. Rousseau Index

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Book SynopsisBased on the view that culture is dynamic and negotiated between actors, this groundbreaking book contains a collection of ten cases on cross-cultural management in practice.Trade Review'Primecz, Romani, and Sackmann provide managers and educators with a powerful framework that goes beyond simple categorization of national and cultural differences in business. Their framework of negotiated meaning systems, and the rich cases that illustrate the ''in-the-moment'' experiences of global managers as they conduct business in culturally unfamiliar milieus provide managers and educators with a powerful tool for developing global managerial skills. This is a book every global manager and cross-cultural educator should have on his or her bookshelf.' --Mark E. Mendenhall, University of Tennessee, Chattanooga'This is a unique, alternative view of culture that has both practical and theoretical significance. The creative analysis of cases from around the world moves the field beyond the sophisticated stereotyping that can result from relying solely on cultural value dimensions to decode interactions. The cases address significant cross-cultural issues, providing useful lessons and richer perspectives on culture.' --Joyce Osland, San Jose State University, US'Cross-Cultural Management in Practice is a powerful pick for any college-level business holding and considers the diversity of cultures around the world and how various management scenarios evolve from the transfer of business management techniques across these cultures. It analyzes the dynamics of intercultural business interactions, is based on findings provided in cases from Europe, Asia, North Africa, the US and Latin America, and offers many eye-opening cases. . . The result is a powerful survey that business managers working in an international arena will find a ''must'' reference.' --The Midwest Book ReviewTable of ContentsContents: Introduction 1. Culture and Negotiated Meanings: The Value of Considering Meaning Systems and Power Imbalance for Cross-Cultural Management Laurence Romani, Sonja A. Sackmann and Henriett Primecz 2. On the Road Again: Culturally Generic Spaces as Coping Strategies in International Consultancy Sara Louise Muhr and Jeanette Lemmergaard 3. Dynamics of Ethnocentrism and Ethnorelativism: A Case Study of Finnish–Polish Collaboration Sampo Tukiainen 4. Exploring the Cultural Context of Franco–Vietnamese Development Projects: Using an Interpretative Approach to Improve the Cooperation Process Sylvie Chevrier 5. The Intercultural Challenges in the Transfer of Codes of Conduct from the US to Europe Christoph I. Barmeyer and Eric Davoine 6. When American Management System Meets Tunisian Culture: The Poulina Case Hèla Yousfi 7. Corporate Communication Across Cultures: A Multi-level Approach Lisbeth Clausen 8. Engineering Culture(s) Across Sites: Implications for Cross-cultural Management of Emic Meanings Jasmin Mahadevan 9. Negotiating Meaning Across Borders (Finally!): Western Management Training in Eastern Europe Snejina Michailova and Graham Hollinshead 10. Intercultural Integration in Sino–Brazilian Joint Ventures Guilherme Azevedo 11. Divorcing Globalization from Orientalism: Resembling Economies and Global Value Added Iris Rittenhofer 12. Culture and Negotiated Meaning: Implications for Practitioners Sonja A. Sackmann, Laurence Romani and Henriett Primecz Index

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Book SynopsisWhy is it that relatively few women achieve senior management positions despite their increasing levels of education and years of work experience?Trade ReviewThis is the best single volume I have read that places lack of advancement of women in businesses into context, discusses the continuing challenges facing career women, examines several specific sectors and finishes up with good ideas on how to support the development of women.'--James McRitchie, Corporate Governance'Professors Vinnicombe, Burke, Blake-Beard, and Moore have assembled an internationally and intellectually diverse cast of contributors to chronicle and examine the implications of the seismic shift in women's roles in the global workforce. Collectively, they make a strong case for why advancing women's careers is a key business as well as societal issue that must be addressed if the full potential of all societal members is to be tapped. This book belongs on the bookshelf of all scholars of gender and career issues as an essential reference.'--Gary N. Powell, University of Connecticut, US'This is an excellent book posing key questions about women and careers in leadership, such as why do women have less access to the top jobs. It presents research on women's experiences in leadership, discusses the barriers they face as well as initiatives to promote their career advancement. I can see this being a critical resource for those who research and teach women in management.'--Fiona Wilson, University of Glasgow, UK'As more women take on highly visible leadership roles, such as CEO or C-suite executive, I am often asked whether there continues to be a need for research on women's career development. This book effectively answers the challenge behind that question by documenting the status of women in business and by marshaling empirical evidence of gender effects on careers. The chapters provide a rich, theoretically grounded overview of women's career development and action steps for accelerating the growth of women's representation in leadership.'--Alison M. Konrad, Western University, CanadaTable of ContentsContents: Introduction: Advancing Women’s Careers: A Key Business Issue Ronald J. Burke and Susan Vinnicombe PART I: SETTING THE SCENE 1. Gender Ratios in Organizations: Managerial and Cross-Cultural Issues Hetty van Emmerik and Merel M.S. Kats 2. The Continuing Challenge of Incorporating Race and Ethnicity into Research on Women’s Management Careers Stella M. Nkomo 3. Sprinters, Marathoners and Relay Runners: Profiles of Women’s Career Development Over Time Deborah A. O’Neil, Margaret M. Hopkins and Diana Bilimoria 4. Stop Fixing Women, Start Building Management Competencies Avivah Wittenberg-Cox PART II: CHALLENGES FACING CAREER WOMEN 5. Theoretical Advances in the Study of Sexual Harassment Margaret S. Stockdale, Seth A. Berry, Joel T. Nadler, Dawn M. Ohse and Gargi Bhattacharya 6. Gender Stereotypes and their Implications for Women’s Career Progress Suzette Caleo and Madeline E. Heilman 7. Women’s Occupational Motivation: The Impact of Being a Woman in a Man’s World Kim Peters, Michelle K. Ryan and S. Alexander Haslam 8. Women’s Impact on Women’s Careers in Management: Queen Bees, Female Misogyny, Negative Intra-relations and Solidarity Behaviours Sharon Mavin and Jannine Williams 9. Organizational Politics: The Missing Link to Women’s Progression into Managerial Roles Elena Doldor 10. Glass Networks: How Networks Shape the Careers of Women Directors on Corporate Boards Rosanne Hawarden 11. Beyond Bias and Barriers: A Biopsychosocial Lens for Understanding Gender Communication in Organizations Susan S. Case and Angela J. Oetama-Paul 12. Prejudice Against Women Leaders: Sex of Voice Fiona Sheridan PART III: WOMEN IN SPECIFIC OCCUPATIONAL SECTORS AND ROLES 13. Women in Professional Services Firms Camilla Quental 14. Gender Differences in the Academic Work Experiences of Faculty at Early, Middle and Late Career Stages Diana Bilimoria, Xiangfen Liang, Shani D. Carter and Jeffrey M. Turell 15. Where are the Women in Academic Science, Technology, Engineering and Mathematics Fields? Wendy M. Williams, Susan M. Barnett and Rachel Sumner 16. Breakthrough for Women on UK Boards Ruth Sealy 17. Women Professionals in the Software Services Sector in India Vasanthi Srinivasan and Amit Gupta 18. A Gendered Analysis of International Career Development: Progress, Pitfalls and Prospects Savita Kumra PART IV: SUPPORTING WOMEN’S CAREER DEVELOPMENT 19. Advancing Women: A Focus on Strategic Initiatives Julie S. Nugent, Sarah Dinolfo and Katherine Giscombe 20. Women’s Leadership Programmes are Still Important Susan Vinnicombe, Lynda L. Moore and Deirdre Anderson 21. The Effect of Race and Migration on the Managerial Advancement of Women Charmine E.J. Härtel, Nasreen Sultana and Günter F. Härtel 22. Factors Supporting Women’s Career Advancement: Differences between Male and Female CEOs in the United States Alix Valenti and Stephen V. Horner 23. Best Practice Case Studies Lesley Brook and Jacey Graham 24. E-Coaching as a Technique for Developing the Workforce and Entrepreneurs Carianne M. Hunt and Sandra L. Fielden Index

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Book SynopsisHave you ever wondered how organizations decide which news is important? This insightful book portrays in detail everyday work in three news agencies: Swedish TT, Italian ANSA and the worldwide Reuters.Trade ReviewTT, Ansa, Reuters are not intermediaries that transfer information to their clients, rather they are producers of the news... or better, in this book, they are fac(s)tories. This passionate journey into the management of overflow of news in input and in output starts with the question: when a flow is an overflow? How people daily survive such overflow? Read the book and discover how the answer is simpler than expected! --Silvia Gherardi, University of Trento, ItalyTable of ContentsContents: 1. The Places Where Information Overflows 2. Three Histories 3. TT, or a Day at Work 4. ANSA, or Meetings and Teamwork 5. Reuters, or Tooling the News 6. How News is Produced References Index

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Book SynopsisHave you ever wondered how organizations decide which news is important? This insightful book portrays in detail everyday work in three news agencies: Swedish TT, Italian ANSA and the worldwide Reuters.Trade ReviewTT, Ansa, Reuters are not intermediaries that transfer information to their clients, rather they are producers of the news... or better, in this book, they are fac(s)tories. This passionate journey into the management of overflow of news in input and in output starts with the question: when a flow is an overflow? How people daily survive such overflow? Read the book and discover how the answer is simpler than expected! --Silvia Gherardi, University of Trento, ItalyTable of ContentsContents: 1. The Places Where Information Overflows 2. Three Histories 3. TT, or a Day at Work 4. ANSA, or Meetings and Teamwork 5. Reuters, or Tooling the News 6. How News is Produced References Index

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Book SynopsisThis lively guide showcasing original and carefully curated research illustrates the dynamic relationship between discourse and organizational psychology.Trade Review'Discursive approaches to issues such as creativity and participation are well established in management and organization studies but are much less developed in the field of Organizational Psychology. This book fills this gap in a timely and informative manner, providing much needed insights into how language does not simply represent the social world, but actively produces it. This book illustrates how the "turn to language" in the social sciences can be usefully applied to the field of Organizational Psychology.' --Penny Dick, University of Sheffield, UK'The contributors to this book make a compelling case for a greater consideration of discourse in organizational psychology. Focusing on discursive psychology's 'potential for bringing about social change or engaging with emancipatory projects', the chapters examine change from different perspectives including participation, resistance, creativity and change interventions. The breadth of empirical settings is impressive, ranging from the UN World Summit on Sustainable Development to the European Organization for Nuclear Research (CERN) to multilingualism in multinational companies. Similarly, the book covers a range of different methods. The contributions of discourse are made clear so that readers can easily see how discourse can enhance our understanding of organizational change.' --Cynthia Hardy, University of Melbourne, AustraliaTable of ContentsContents: Preface PART I INTRODUCTION 1. Towards a Discursive Research Agenda for Organizational Psychology Patrizia Hoyer, Chris Steyaert and Julia C. Nentwich 2. Mapping the Field: Key Themes in Discursive Organizational Psychology Julia C. Nentwich, Patrizia Hoyer and Chris Steyaert PART II PARTICIPATION AND CHANGE 3. Divergence and Convergence in Multi-party Collaboration: ‘Moving the Paradox On’ Anna-Katrin Heydenreich 4. Performing Participation: Re-assembling a New Museum Christoph Michels 5. Maneuvering Acts: Inclusion and Exclusion in a Women’s Sports Club Julia C. Nentwich and Anja Ostendorp PART III RESISTANCE AND CHANGE 6. Probing the Power of Entrepreneurship Discourse: An Immanent Critique Pascal Dey 7. Part-time Work as Resistance: The Rhetorical Interplay Between Argument and Counter-argument Patrizia Hoyer and Julia C. Nentwich 8. Multilingual Organizations as ‘Linguascapes’ and the Discursive Position of English Chris Steyaert, Anja Ostendorp and Claudine Gaibrois PART IV CREATIVITY AND CHANGE 9. The Expectations Gap and Heteroglossic Practices of (Non-)Compliance in Banking Regulation Roland Pfyl 10. Anticipating Intended Users: Prospective Sensemaking in Technology Development Claus D. Jacobs, Chris Steyaert and Florian Ueberbacher 11. Career Change: The Role of Transition Narratives in Alternative Identity Constructions Patrizia Hoyer PART V INTERVENTION AND CHANGE 12. De-normalizing Subject Positions: How Different can Differences Be(come)? Anja Ostendorp and Chris Steyaert 13. The Coaching Conversation as a Discursive HRM Intervention Florian Schulz 14. Discourse Analysis as Intervention: A Case of Organizational Changing Pascal Dey and Dörte Resch Index

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Book SynopsisThis important book considers the ways in which small and medium-sized enterprises (SMEs) can thrive in the age of big data. To address this central issue from multiple viewpoints, the editors introduce a collection of experiences, insights, and guidelines from a variety of expert researchers, each of whom provides a piece to solve this puzzle.Trade Review‘This is a very timely book. SMEs with limited resources have to understand the power of big data and ensure that they are not left behind by the large platforms. This book is insightful and rigorous. It features multiple perspectives and guidelines provided by a group of excellent experts. It’s a very valuable guide for practitioners and a great teaching resource for faculty and students.’ -- Markus Reihlen, Former Vice President, Professor of Strategic Management, and Principle Investigator of the Digital Entrepreneurship Project, Leuphana University of Lüneburg, Germany‘Creating actual digital innovation roadmaps for SMEs based on big data beyond the hype of the words is of great value. I welcome this contribution to increasing competitiveness for SMEs through data, digital competencies, and innovative solutions that increase companies’ insight into customers' needs and challenges.’ -- Per B. Brockhoff, Professor, Head of Department, M.Sc., Ph.D., R, Technical University of Denmark'I have often seen how data is given too little attention when companies undertake digitalization efforts. That is a shame, since access to high quality data is like having a superpower, and this superpower is accessible to any business that is willing to do the work. Good to see a book that focuses on the opportunities for small and medium-sized businesses!' -- Pernille Erenbjerg, Board Member at Genmab, Nordea, Nordic Entertainment Group and Millicom, Denmark'The importance of big data competence cannot be overstated, and should not be out of the reach of smaller firms. Small and medium-sized enterprises should be able to increase their success by building big data capabilities and creating data-driven growth. This book shows how smaller firms have developed big data competence and digitization capability, implemented artificial intelligence techniques, and identified customer growth potential through customer insight analysis. The authors provide realistic guidance for implementation using real-life successful examples. In sum, this book provides a roadmap to small and medium-size enterprises that wish to facilitate their adoption of big data capabilities and become fully digitally enabled.' -- C. Anthony Di Benedetto, Fox School of Business, Temple University, US'I congratulate the authors for focusing on how small and medium-sized businesses can make the most of big data based small investments and fast experimentation for quick wins. Agility is key, and this excellent book exactly shows how SMEs can move fast - to win fast - in the data space.' -- Wolfgang Ulaga, Senior Affiliate Professor of Marketing at INSEAD & Director of the Marketing & Sales Excellence Initiative (MSEI), France'Through my active involvement in SMEs, I see the struggles and the successes of SMEs' data utilization journeys. I very much hope that this book will inspire many executives on how to successfully engage in data-driven business development.' -- Jan Damsgaard, Professor of Digitalization, Copenhagen Business School and Board member at SME Denmark & National Digital Expert Advisor, DenmarkTable of ContentsContents: Introduction 1 Carsten Lund Pedersen, Adam Lindgreen, Thomas Ritter and Torsten Ringberg PART I FOUNDATIONS: GETTING THE BASICS RIGHT 1 Building small business utopia: how artificial intelligence and Big Data can increase small business success 11 Karen G. Mills and Annie V. Dang 2 GDPR compliant processing of big data in small business 27 Jan Trzaskowski 3 Big Data and SMEs 40 Vania Sena and Sena Ozdemir PART II CAPABILITIES: GETTING DIGITIZATION RIGHT 4 Value-creation for Industry 4.0 and SMEs’ data-driven growth: strategies and resource alignment 64 Bieke Struyf, Wouter Van Bockhaven and Paul Matthyssens 5 Analyzing and developing digitization capabilities for data-driven projects in SMEs 104 Carsten Lund Pedersen and Thomas Ritter 6 How a glass-processing SME developed its big data competence 117 Joel Mero, Heikki Karjaluoto and Tanja Tammisalo 7 Big data in and for small business: data excellence in SMEs through engagement in university partnerships 129 Shirley Y. Coleman PART III FUNCTIONS: GETTING ALL BUSINESS AREAS INTO BIG DATA MODE 8 Capitalizing on human capital analytics in small and medium-sized enterprises 146 Frederikke Amalie La Cour Nygaard and Dana Minbaeva 9 How experimental data can optimize e-learning 164 Camilla Nellemann and Torben Pedersen 10 How do big data impact business market relationships? 174 Poul Houman Andersen 11 Revenue blueprinting: identifying growth potential using customer data and customer insights 193 Henrik Andersen and Thomas Ritter PART IV TRANSFORMATIONS: GETTING THERE THE RIGHT WAY 12 Transforming small and medium-sized enterprises (SMEs) to digitally enabled landscapes 211 Bård Tronvoll, Christian Kowalkowski and David Sörhammar 13 Facilitating big data transformation in Danish SMEs: insights for managers 228 Pernille Rydén and Helle Rootzén Index

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Book SynopsisTrade Review‘In this impressive new edition of his well-received book, Staffan Furusten extends his analysis of the impact of institutional environments on contemporary organizations. He considers not only the market forces emphasized in traditional theories, but also crystallized macro- and meso- structures, such as legal arrangements. And he reviews the impact of less-codified ideological and cultural frames that modify and enlarge organizations. The book is a real contribution to the institutional analyses central to contemporary thought, as both an intellectual synthesis and a useful text.’ -- John W. Meyer, Professor of Sociology, Emeritus, Stanford University, USTable of ContentsContents: Preface 1. Organizing Beyond Management and Market 2. Institutional Products 3. Institutional Actors 4. Institutional Movements 5. Societal Trends 6. From Elements in the Environment to Organizational Practice 7. The Institutional Environment and Organizational Change References Index

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Book SynopsisTrade Review‘Collaborating across disciplines and organizational borders is the only way to tackle current societal challenges. This book is an inspiring work on all facets of alliances and contains many practical insights and methods. A must-read for anyone who wants to contribute to a better and sustainable world.’ -- Yvonne Burger, Free University Amsterdam, the Netherlands‘New technologies, sustainability goals, and economic networks are changing societies and how organizations can create value for their communities and society. Collaboration across sectors and multidisciplinary thinking are prerequisites to navigating today's paradigm shift. Alliances for Sustainable Futures challenges engaged business leaders to break down old boundaries, chart a new course for the future and contribute to a sustainable world. The concepts and elaborated case studies offer a holistic and particularly compelling view of how strategy, innovation and sustainability work interlinked.’ -- Greo Belgers, BMW Financial Services‘Alliances for Sustainable Futures is a must-read for anyone who cares about the future and is committed to creating alliances to get there. The book offers practical advice based on successful real-world examples that provide a blueprint for alliance leadership and action.’ -- Tamara Vrooman, Vancouver Airport Authority, Canada Infrastructure Bank and former CEO Vancity Credit Union, Canada‘The creation of purpose-driven alliances will help address and resolve social issues’ is a sentence at the end of this fascinating book that summarizes the depth and width of what this book tells us about alliances. In a convincing way the authors introduce 12 paradoxes and how to deal with them in creating and building purpose-driven alliances. Their personal insights in both CEMS and the GABV makes it concrete and provides an action perspective. A must-read for everybody looking for guidance and inspiration in creating momentum for social change.’ -- Peter Blom, former CEO, Triodos Bank, co-founder and former chair, Global Alliance for Banking on Values‘The authors do a great service to the inter-organizational leadership field by showing us that while “alliances” exist throughout history, there are a new set of relationships that are making a difference in purpose-led companies and organisations. This book clarifies that we need to pay attention to the qualities of relationships as a source of impact and results. The authors challenge us to consider that mutuality and interdependence is a new paradigm that we would be remiss not to pay attention to as leaders. Well done to the authors for pushing our thinking in new directions and challenging our assumptions in this pathfinding book.’ -- Tom Cummings, Executive board member NOW partners, Non-excutive board member Tallberg Foundation, B Lab Europe and Club of Rome‘Jaap Boonstra and Marcos Eguiguren are writing about alliances that have the ambition to contribute to a better and sustainable world. This book is an indispensable guide for those who want to give substance to responsible leadership and do so in connection with others. Clarifying insights into dealing with paradoxes in the alliance life cycle are an important contribution to our profession as alliance managers and above all a helpful guideline for leaders and professionals collaborating in purpose driven alliances.’ -- Edwin Kaats, Common Eye, the Netherlands.‘Today’s students and graduates often find themselves in circumstances where they want to influence their professional environment to actively direct an organization’s efforts towards more sustainability and equitability. This book and its perspective on purpose-driven alliances provides them with a toolbox to put their ideas and aspirations into practice and outlines success factors along with best practices based on tangible examples enabling them to become the changemakers and leaders they want to be.’ -- Jan-Niklas Franke, Cornell University , US, Esade Business School, Spain and McKinsey & Company‘This book contains a wonderful reflection on how CEMS has evolved from a European to a global alliance in management education with the ambition to educate responsible leaders who contribute to the United Nations Sustainable Development Goals. The concepts, reflections and stories in this book provide helpful guidance and inspiration to partners in global alliances and to future business leaders who aim to contribute to a sustainable and better world.’ -- Xavier Mendoza, Esade Business and Law School, Spain‘A highly accurate and stimulating analysis of value-based alliances that are both complex and fascinating forms of collaboration. The book beautifully emphasizes the importance of the human dimension, the power of trust and the need for a professional organization. As an experienced practitioner of social alliances, I highly recommend the book to anyone who wants to understand and develop sustainable alliances.’ -- Nicole de Fontaines, CEMS - The Global Alliance in Management Education‘Without a doubt, the economy, and businesses, need to shift towards a new paradigm. There is no question that this shift will be easier and faster only if it is based in cooperation or in cooperative competitiveness. It is from this point of view that Alliances for Sustainable Futures is a must read. In this work, Boonstra and Eguiguren leverage their substantial hands-on experience to build a theoretical framework that serves as the foundation for plenty of practical recommendations, based on a case study around two very successful alliances that have generated significant contributions to a better world: CEMS and the GABV. Alliances for Sustainable Futures is required reading for top executives, scholars and consultants and for anyone that believes that the cooperation by different economic actors is what can make companies more competitive and the economy as a whole, more sustainable.’ -- José Manuel Martínez Sierra, Director General, UPF-Barcelona School of Management and former faculty director at RCC, Harvard University, USTable of ContentsContents: Introduction to Alliances for Sustainable Futures PART I PRINCIPLES OF PURPOSE-DRIVEN ALLIANCES 1. Creating and managing alliances: a dynamic view PART II PRACTICES IN PURPOSE-DRIVEN ALLIANCES 2. Forming purpose-driven alliances 3. Building purpose-driven alliances 4. Developing purpose-driven alliances 5. Evolving purpose-driven alliances PART III REFLECTIONS ON PURPOSE-DRIVEN ALLIANCES 6. Alliances for the future Bibliography Index

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Book SynopsisTrade Review‘Cases are a slice of life that offer a mirror into the life and work of a family enterprise. As the world changes so deeply these cases help us understand the unique ways that families are responding to the current time of crisis and upheaval. Incredible stories!' -- Dennis Jaffe, BanyanGlobal Family Business Advisors‘This very impressive volume contains extraordinarily useful case studies that address key challenges that face family businesses today. The authors generously share their academic expertise and blend it with up to date stories based on real life experience from family businesses across the world. As an editor of the first STEP Project book published in 2010, I can highly recommend this book to anyone with an interest in understanding successful family enterprising.’ -- Mattias Nordqvist, Stockholm School of Economics, SwedenTable of ContentsContents: Foreword by Pramodita Sharma xvii Foreword by Daniel Trimarchi xix About the STEP Project Global Consortium xxi Acknowledgments xxiii 1 Family firms across the world: succession and governance in a disruptive era 1 Nupur Pavan Bang, Georges Samara, Rodrigo Basco, Andrea Calabrò, Jeremy Cheng, Luis Díaz-Matajira and Albert E. James 2 Family business case learning: how to maximize learnings from this STEP project global casebook 10 Jeremy Cheng, Andrea Calabrò, Luis Díaz-Matajira, Nupur Pavan Bang, Rodrigo Basco, Albert E. James and Georges Samara PART I CONFLICTS, SUDDEN DEATH AND SUCCESSION 3 Aborted succession: we need both succession and retirement plans 21 Miruna Radu-Lefebvre and Ameline Bordas 4 Mending the fence before the family fell apart: succession in the Shampoo family 28 Kavil Ramachandran and Nupur Pavan Bang 5 The silence before the storm: intragenerational conflict for succession 37 Özlem Yildirim-Öktem and Irmak Erdogan 6 Lessons learned from being NextGen 47 Peter Klein and Stefan Prigge 7 Florax Group: when unintended succession leads to unfulfilled promises 55 Rosemarie Steenbeek, Judith van Helvert and Jolanda D.A. Knobel 8 Succession turnaround at the Avendorp Group: a true family tragedy 63 Daniël Agterhuis, Julian van den Akker and Judith van Helvert PART II GOVERNANCE FOR TRANSITION PLANNING 9 Valuing our values: family values driving business success 73 Eric Clinton and Stephen Browne 10 Time to hang up the boots? 82 María Jesús Hernández-Ortiz, Francisca Panadés-Zamora, Myriam Cano-Rubio and Manuel Carlos Vallejo-Martos 11 A woman at the helm: growth and succession at Inversora Lockey C.A. 90 Nunzia Auletta and Patricia Monteferrante PART III UNCONVENTIONAL WISDOM IN UNUSUAL TIMES 12 “Should I stay or should I go?”: Filipe de Botton’s dilemma 102 Alexandre Dias da Cunha and Remedios Hernández-Linares 13 Can I retire? An early successor’s dilemma 113 Dalal Alrubaishi 14 Which family prevails during divorce and succession? The Wagner Avila case 121 Luis Díaz-Matajira and Stefano Wagner 15 “Chemical reaction”: choosing a successor in a mosaic family 129 Elena Rozhdestvenskaya 16 Clease’s Auto: how a global pandemic allowed a family to maintain their family business legacy 138 Elizabeth Tetzlaff, Brittany Kraus and Albert E. James 17 The Ricci Durand family in the COVID-19 pandemic 144 Carmen Pachas Orihuela, Antonio Martínez Valdez and César Cáceres Dagnino PART IV RISING-GENERATION LEADERSHIP IN ONGOING DISRUPTIONS 18 Pineola Nurseries: family business succession under fire 153 Steve Gaklis 19 DC International: riding out of disruption as a third-generation successor 161 Marshall Jen, Jeremy Cheng, Kevin Au and Kelly Xing Chen 20 Am I ready for this? 169 Andrea “Ginny” Santiago 21 Universal Cement Corporation: doing “one thing at a time” in the crisis of multiple needs? 177 Yi-Chun Lu, You-Fong Wu and Hsi-Mei Chung 22 Conclusion: the lessons learned 184 Rodrigo Basco, Albert E. James, Nupur Pavan Bang, Andrea Calabrò, Jeremy Cheng, Luis Díaz-Matajira and Georges Samara Index

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Book SynopsisTrade Review‘Don Warrick and his co-authors’ extraordinary collection of case studies, written by leading researchers and educators around the world, illuminates the leadership mindsets and behaviors that help organizations thrive in a world that has never been more complex and uncertain. This book is an invaluable resource for students and leaders.’ -- Amy C. Edmondson, Harvard University, USA‘Cases on Critical Leadership Skillsis one of the best books on leadership of its generation. It explores the impact of leaders, leadership styles, ethical leadership, and many more very relevant aspects of leadership in these challenging times. It is comprised of top business academics and senior business leaders. It is a “must read” by all who are or should be interested in leadership – very readable, timely, and so relevant to the world of work and wider society.’ -- Cary Cooper, University of Manchester, UK‘This is a truly exciting book, one that shows leaders addressing crucial issues in global settings and provides models from which students – and faculty – can learn. It provides a forum for many highly skilled consultants and executives to describe best practices in response to the challenges that change brings, and inspire readers to think more deeply about what it means and what is required to lead major change successfully.’ -- Jean M. Bartunek, Boston College, US‘Don Warrick is one of those senior scholars whose work has changed countless lives and organizations' performance. He has justifiably won just about every award given to professors of organizational change, development, and leadership. In this book, Don brings together a fascinating array of leadership lessons learned, prescriptions for practice, and insights that can supplement courses of leadership and change. The cases are global in scope and cover just about every topic being taught in leadership courses today. This book needs to be on your shelf.’ -- Kim Cameron, University of Michigan, US‘In these fast-paced turbulent times, leadership is increasingly vital to the well-being of societies and organizations, and there is a plethora of readings, talks, and training aimed at crafting effective leaders. Sparse among this educational abundance is a comprehensive collection of case studies portraying effective leadership in action. Don Warrick, Jens Mueller, and Anna Warrick’s Cases on Critical Leadership Skills fills this gap, and does so admirably. It provides rich and engaging cases showing essential leadership expertise in a diversity of organizations, industries, and cultures. It is “must reading” for all of us learning to be effective leaders.’ -- Thomas G. Cummings, University of Southern California, US‘This exemplary collection of examples of leadership qualities, skills, challenges and behaviors in organizations around the world is an ideal resource for university courses related to leadership as well as executive and management development programs. The cases prepared by a mix of real-world executives, leadership educators, and organizational change consultants invite exploration of timeless and leading-edge aspects of leadership qualities. This is a wonderful resource as a stand-alone collection or used to augment other readings and experiences in leadership development.’ -- Robert J. Marshak, American University, USTable of ContentsContents: Foreword xxxix Alan Mulally Preface xli PART I INSPIRATIONAL LEADERS AND THE IMPACT LEADERS CAN HAVE 1 Changing a country through transformational leadership and teacher empowerment 2 Ronald E. Riggio 2 A physician turned leader commits to building an award-winning organization 10 Susan Albers Mohrman and Arienne McCracken 3 Robert Swan: from polar expeditions to entrepreneurial environmental leadership 19 Jireh Hooi-Inn Seow 4 Visionary leadership from Northern Ireland: a woman of many firsts 27 Sandra Janoff and Marvin Weisbord 5 The first woman conductor of the Baltimore Symphony Orchestra 35 Katherine Farquhar and David W. Jamieson PART II LEADING IN CHALLENGING AND RAPIDLY CHANGING TIMES 6 Responding to the Great Resignation 43 Linda Ronnie and Sarah Boyd 7 Building a change-ready organization for today’s challenging times 53 D.D. Warrick 8 Leadership challenges in law enforcement in changing times 62 David Anderson, Peter Sorensen, and Therese Yaeger PART III THE NEED FOR ETHICAL LEADERS OF STRONG CHARACTER 9 Abraham Lincoln and the Reaper Case: on forgiveness, trust-building, and mutual respect 72 Mark L. McConkie 10 Ecolab Inc.: how a company encourages ethical leadership 80 Tracy L. Gonzalez-Padron 11 Cultural leadership: building an ethical organizational culture 90 Achilles Armenakis, Steven Brown, and Anju Mehta PART IV THE SIGNIFICANT INFLUENCE OF A LEADER’S LEADERSHIP STYLE 12 How leaders and companies treat people matters: voices of women garment assembly workers in Nicaragua 99 Virginia E. Schein 13 The importance of leadership style on morale, performance, and culture 105 D.D. Warrick 14 Leadership in a turnaround situation and a multicultural environment 112 Lloyd Gibson and Regina Gibson PART V BUILDING PEOPLE-ORIENTED ORGANIZATIONS THAT BRING OUT THE BEST IN PEOPLE 15 The leadership principles Alan Mulally followed in transforming Ford Motor Company into a successful company with a strong people-oriented culture 120 D.D. Warrick and Alan Mulally 16 Building a people-oriented organization pre-pandemic and post-pandemic 134 Jeanne D. Maes and Dennis M. Gassert 17 Reigniting demotivated employees: reversing career entrenchment 140 Angela Spranger 18 Using collaborative leadership at all levels to build people-oriented organizations 144 C. Theodor Forde-Stiegler, M.C. Immendorf, and Steven H. Cady 19 Taking care of your employees results in better care of customers: a case study of a large private hospital in Dhaka, Bangladesh 153 William J. Rothwell and Sohel M. Imroz PART VI BUILDING HIGH-PERFORMING TEAMS AND TEAMWORK 20 The fundamentals of building high-performance teams 163 D.D. Warrick 21 The synergistic Robin Hood: building upon strengths to make productive teams 174 Mark L. McConkie 22 Building teamwork in a hostile unionized culture in a large company in India 181 Neha Gupta PART VII BUILDING ORGANIZATIONS FOR SUCCESS 23 Developing an award-winning organization: a case study of a Saudi Chamber of Commerce 188 Vijayalaxmi Moovala 24 Building a state-of-the art, world-class hospital 197 Jeanne D. Maes, Colonel Andrew W. Backus, William A. Sorrentino Jr., James P. Moore, and Robert A. Shearer 25 Huron Hospital: leading with sustainability to create a high-performance organization 204 Arienne McCracken and Susan Albers Mohrman PART VIII BUILDING STRONG CULTURES 26 How Zappos built a zany, high-performance culture 214 D.D. Warrick, John Milliman, and Jeffery M. Ferguson 27 The influence of an Australian CEO’s philosophy and personality on shaping culture 225 Theodora Issa and David Pick 28 The organizational challenge: building a change-adept culture 233 Janet McCollum and Ken Murrell 29 Building, rebuilding, and sustaining a winning culture at the Madame Zingara Restaurant Group 247 Kate (Herbert) Wardle and Linda Ronnie 30 The intentional engagement of informal leaders in a large-scale organization and culture change 260 Larry Peters PART IX MANAGING CHANGE 31 Exploring the world of pseudo change 271 Thomas C. Head and Peter Sorensen 32 Leading change: a case study of Al Salam Bank–Bahrain 277 Vijayalaxmi Moovala 33 Brandeis University: selling art or the art of selling change 285 Todd Jick PART X LEADER OF LEADERS 34 What I learned from Frances Hesselbein: work is love made visible 295 Sarah McArthur

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