Organizational theory and behaviour Books

Book SynopsisThe way we manage organizations seems increasingly out of date. Survey after survey shows that a majority of employees feel disengaged from their companies. The epidemic of organizational disillusionment goes way beyond Corporate America-teachers, doctors, and nurses are leaving their professions in record numbers because the way we run schools and hospitals kills their vocation. Government agencies and nonprofits have a noble purpose, but working for these entities often feels soulless and lifeless just the same. All these organizations suffer from power games played at the top and powerlessness at lower levels, from infighting and bureaucracy, from endless meetings and a seemingly never-ending succession of change and cost-cutting programs. Deep inside, we long for soulful workplaces, for authenticity, community, passion, and purpose. The solution, according to many progressive scholars, lies with more enlightened management. But reality shows that this is not enough. In most cases, the system beats the individual-when managers or leaders go through an inner transformation, they end up leaving their organizations because they no longer feel like putting up with a place that is inhospitable to the deeper longings of their soul. We need more enlightened leaders, but we need something more: enlightened organizational structures and practices. But is there even such a thing? Can we conceive of enlightened organizations?In this groundbreaking book, the author shows that every time humanity has shifted to a new stage of consciousness in the past, it has invented a whole new way to structure and run organizations, each time bringing extraordinary breakthroughs in collaboration. A new shift in consciousness is currently underway. Could it help us invent a radically more soulful and purposeful way to run our businesses and nonprofits, schools and hospitals?The pioneering organizations researched for this book have already cracked the code. Their founders have fundamentally questioned every aspect of management and have come up with entirely new organizational methods. Even though they operate in very different industries and geographies and did not know of each other''s experiments, the structures and practices they have developed are remarkably similar. It''s hard not to get excited about this finding: a new organizational model seems to be emerging, and it promises a soulful revolution in the workplace. Reinventing Organizations describes in practical detail how organizations large and small can operate in this new paradigm. Leaders, founders, coaches, and consultants will find this work a joyful handbook, full of insights, examples, and inspiring stories.

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Book SynopsisGiven our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs. Table of ContentsQuality Management and Process Indicators.- Use and Abuse of Indicators.- From Measurement Theory to Indicator Theory.- Properties of Indicators.- Designing a Performance Measurement System.

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Book SynopsisThis book, written by an interdisciplinary team of authors, explores the transformation of organizations in today’s volatile, uncertain, and ambiguous (VUCA) world. It demonstrates the need to manage organizations in a dynamic way, and to revisit and in some cases reinvent working and leadership styles that seemed appropriate during past decades and centuries. In turn, the book puts forward a model based on three distinct pillars of organization and leadership to suit disruptive times: the concepts of 'Sustainable Purpose', 'Travelling Organization', and 'Connecting Resources'. These pillars challenge many of our traditional organizational patterns and meet the need for effective transformative approaches.Table of ContentsAbout This Book.- Practice Cluster - Leadership & Systems.- Practice Cluster - Projects & Interventions.- Practice Cluster - Humans & Enterprises.- Practice Cluster - Talents & Capacibilites.- Conclusion.

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Book SynopsisThis book presents a series of studies that conceptualize, test, and monitor team flow experiences in professional organizations to perform autonomously and successfully. It analyses the processes by which team flow emerges by exemplifying case studies, and introduces a protocol to spark team flow in professional organizations.Table of Contents1. An introduction in flow theory.- 2. The individual task flow experience in the context of work teams.- 3. Impediments for task flow experiences.- 4. Team flow theory – A multilevel perspective.- 5. Exemplifying team flow experiences.- 6. Roadmap to a climate where team flow is more likely to occur.- 7. The possibilities of Team Flow Monitor- Research and Practice.- 8. Intervention protocol to spark team flow.- 9. Future research.

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Book SynopsisThis textbook presents a comprehensive analysis of organizational behavior in sport organizations from a practitioner's perspective. It covers issues related to managing employees and work teams as well as organizational structure and culture in sport. The book has four sections: Organizational Behavior in the Sports Industry, Getting to Know Employees and Volunteers of Sport Organizations, Work Groups and Teams, and Understanding the Organization. Each chapter begins with a practitioner interview describing a challenge that was overcome by their organization. That example is used to highlight applicable theories and interventions used in the industry. Additional examples or theories are discussed to provide students a broad picture of managerial issues in the sports industry and provide alternative approaches to intervention illustrated in the practitioner interview. The case studies offer the opportunity to practice and apply the ideas to real-world scenarios in the sports industry. Students using this book will gain an understanding of how managers and leaders apply theory to communicate with and engage employees to foster desired organizational cultures while being challenged to address common issues using cases and hypothetical situations.Table of ContentsPart I Organizational Behavior in the Sports Industry 1 What Is Organizational Behavior 2 Unique Characteristics of Sport Organizations 3 Diversity in Sport Organizations Part II Understanding the Organization 4 Organizational Structure 5 Communication in Organizations 6 Organizational Culture 7 Labor in Sport 8 Organizational Change Part III Getting to Know Employees and Volunteers of Sport Organizations 9 Personality and Fit 10 Socialization and Perceptions of Individuals 11 Attitudes and Emotions of Employees 12 Motivations of Individuals 13 Behaviors and Creativity Part IV Understanding Work Groups and Teams 14 Group and Team Development 15 Creative and Innovative Teams 16 Conflict and Negotiation 17 Power and Politics in Sport Organizations 18 Leadership in Sport Organizations

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Book SynopsisCompetition is present for almost every sector nowadays. Therefore, it is vital for companies to develop a set of strategies in order to survive in the competitive environment of a globalized world. This book discusses how and why not every strategy is appropriate for every sector. The volume offers a qualified and comprehensive analysis to determine effective competitive strategies taking into account the many different factors that affect company performance.Table of ContentsChapter 1. Developing Strategies for Hospitals from Patient and Personnel Perspective with DEMATEL.- Chapter 2. New Approach to A Disruptive Business Model with Dynamic Capability under the Blockchain Technology.- Chapter 3. Strategy Development to Improve the Business Performance of Nuclear Energy Companies.- Chapter 4. The Driving Force of Market Value and Financial Performance in Knowledge-based Business Environment: Intellectual Capital.- Chapter 5. Strategic Decisions and Agile Decision Sets in Energy Investments.- Chapter 6. Students' Satisfaction with Applications Implemented in Distance Education Process During the Pandemic Period.- Chapter 7. Analysis of Determinants of The High Technology Export in Turkey: Policy Recommendation for High-tech Companies.- Chapter 8. Technology Entrepreneurship and Access to Financial Resources in Turkey.- Chapter 9. The administration of foreign exchange risk for Sinaloa's micro industries.- Chapter 10. Interplay among Strategic Macroeconomic Variables in Selected Competitive Economies: Insights from dynamic panel studies.- Chapter 11. Defining Appropriate Government Strategies to Reduce Unemployment during COVID-19 Pandemics.- Chapter 12. Generating Innovative Financial Strategies for Turkish Deposit Banks.- Chapter 13. Strategic Social Media Marketing and Data Privacy.- Chapter 14. Digital Transformation and Changing Marketing Dynamics in the World.- Chapter 15. The Need and Importance of Financial Innovation in City Marketing.- Chapter 16. Robotic Process Automation (RPA) Applications in COVID-19.- Chapter 17. Strategy Recommendations for Finance of Space Based Solar Energy Investments.- Chapter 18. Leading Determiners of Institutionalization in Globalization Era and Strategic Change Management in Educational Organizations.- Chapter 19. Management of COVID-19 through Strategic Roles of Governments: A Study on Highly Affected Countries.- Chapter 20. Strategy Proposals for Onshore and Offshore Wind Energy Investments in Developing Countries.- Chapter 21. Organizational Communication as an Effective Communication Strategy in Organizations and the Role of the Leader.- Chapter 22. The Role of Health Policies for the Strategic Investment Decisions of the International Companies.- Chapter 23. A Rapid Implementation of Remote Work as a Strategy in Response to Covid-19: An Examination in Terms of Work-Life Balance.- Chapter 24. The Strategic Importance of Quality Training Given to Personnel: An Evaluation for Nuclear Energy Companies.- Chapter 25. The importance of foreign direct investments in Turkey's Export: A New Strategy for Low and Medium Tech Firms.- Chapter 26. A Research on Effect of Performance Evaluation and Efficiency on Work Life.- Chapter 27. Proactive Marketing Decision Making in Digitalization Age: How Can Data-Based Methodologies Help to Marketing Research?.

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Book SynopsisTransdisciplinary Management of Polycrises A Philosophical Approach.- Methodology of TransdisciplinarityLevels of Reality, Logic of the Included Middle and Complexity.- History of Science in a Transdisciplinary Perspective - From Transdisciplinarity to Transcultural Science.- Levels of reflection in transdisciplinarity - The paradigm of philosophy as a theory of reflection or "science teaching".- Constellative self-development as a necessary addition to basic thought patterns and beyond.- Coherence as a central concept of a transdisciplinary dialogue.- The Wondering I as a Threshold Towards a Transdisciplinary Experience of Goodness.- The epistemology of Vedantic constructivism.- Transdisciplinarity for mastering polycrises by mutual learning between science and practice.- Idea of University - Idea of Transdisciplinarity: An Encounter.- Applications.- Culture comparative research as a possible approach to transdisciplinary thinking.- Crisis and transformation - a prerequisite for a new paradigm in the economy?.- The Transdisciplinary Power of Informality On Transformative Governance.- The art of listening in transdisciplinary management.- Transdisciplinarity in Organizational Learning: how Multi-Perspectivity and Self-Transcendence lead to Co-creation.- Transdisciplinarity through the arts.- Transdisciplinary dimensions of NEW HEALTH - the New Paradigm of Medicine?.- The seven gifts of a vegan and vegetarian nutrition A transdisciplinary reflection.- A Transdisciplinary Approach to Peace-building - Towards a Narrative leading to Inclusion and Justice through the lens of Traditional Wisdom.- Fueled From Within - How Meditation Forges The Inner Tools Required For Change.

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Book SynopsisChapter 1 The Contemporary Organization.- Chapter 2 Challenges Facing Contemporary Organizations.- Chapter 3 Understanding and Valuing Diversity, Equity, and Inclusion.- Chapter 4 Ensuring Organizational Resilience, Survival, and Success.- Chapter 5 Management versus Leadership.- Chapter 6 Planning.- Chapter 7 Organizing.- Chapter 8 Directing.- Chapter 9 Controlling.- Chapter 10 Communication.- Chapter 11 Decision Making and Problem Solving.- Chapter 12 Managing Organizational Resources.- Chapter 13 The Most Important Resource People.- Chapter 14 Information Management.- Chapter 15 Visionary and Inclusive Leadership.- Chapter 16 Stakeholders and Organizational Success.- Chapter 17 Primary Stakeholder Groups.- Chapter 18 Understanding Stakeholder Expectations.- Chapter 19 Addressing Stakeholder Expectations.- Chapter 20 Communicating with Stakeholders.- Chapter 21 Stakeholder Engagement, Involvement, and Inclusion.- Chapter 22 Role of Employees in Organizational Success and Survival.- Chapter 23 Understanding Employee Expectations.- Chapter 24 Meeting and Exceeding Employee Expectations.- Chapter 25 Employee Recruitment.- Chapter 26 Motivating and Empowering Employees.- Chapter 27 Employee Participation and Involvement.- Chapter 28 Training and Developing Employees.- Chapter 29 Coaching and Mentoring Employees.- Chapter 30 Supervising Employees.- Chapter 31 Effective Delegation.- Chapter 32 Creating a Positive Organizational Climate and Work.- Chapter 33 Communication and Information Dissemination.- Chapter 34 Developing, Implementing, and Administering Policies and Procedures.- Chapter 35 Evaluating and Recognizing Performance.- Chapter 36 Administering Discipline.- Chapter 37 Employee Retention.- Chapter 38 Role of Customers in Organizational Success and Survival.- Chapter 39 Understanding Customer Expectations.- Chapter 40 Meeting and Exceeding Customer Expectations.- Chapter 41 Attracting Customers.- Chapter 42 Communicating with Customers.- Chapter 43 Addressing Customer Concerns, Issues, and Complaints.- Chapter 44 Retaining Customers.- Chapter 45 Role of Stakeholders in Continued Organizational Success and Survival.- Chapter 46 Challenges of the Future.- Chapter 47 Preparing Your Organization for Future Challenges.- Chapter 48 Preparing for Crisis Events and Situations.- Chapter 49 Understanding and Addressing Stakeholder Expectations.- Chapter 50 Recruiting Employees.- Chapter 51 Training and Developing Employees.- Chapter 52 Communicating with Employees.- Chapter 53 Coaching and Mentoring Employees.- Chapter 54 Affording Employees Opportunities for Participation and Involvement.- Chapter 55 Developing and Administering Policies and Procedures.- Chapter 56 Evaluating and Recognizing Employee Performance.- Chapter 57 Administering Discipline.- Chapter 58 Understanding and Addressing Customer Expectations.- Chapter 59 Communicating with Customers.- Chapter 60 Addressing Customer Concerns, Issues, and Complaints.- Chapter 61 Preparing for Future Organizational Challenges.

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Book Synopsis.- Chapter 1: Engaging with Organisational Identity..- Chapter 2: Mapping the Genetic Code of Organisational Identity..- Chapter 3 The dynamics of Organisational Identity..- Chapter 4: Critically, problematising existing Organisational Identity theory against practice..- Chapter 5: Organisational Identity as anchor, frame of reference, and fountainhead in engaging with the current hyper-turbulent and hyper-fluid world..- Chapter 6: Doing durable Organisational Identity work in the New World of Work: The challenge of different workplace strategies and employment relationships..- Chapter 7: The Organisational Identity Life Cycle: Invoking harmonic resonance..- Chapter 8: Organisational Identity: Quo Vadis?.

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Book SynopsisThis book presents the theory of integrating implification and it provides a profound evidence based study of Buurtzorg Nederland. The case itself, forming the building block of the theory, has received tremendous interest in the Netherlands and abroad. This is the first international book on Buurtzorg Nederland and the first one departing from a management multidisciplinary perspective. The book demonstrates theory building by using the Grounded Theory Methodology as a way to contribute to management theory. Integrating simplification gives room for context specific implementation of organizational innovation to different industries.Table of ContentsTowards a New Way of Organizing.- Buurtzorg Nederland: Start-up Process and Organizational Design.- Theory of Integrating Simplification.- Attuning to Clients.- Subtle Craftsmanship in Communities.- Intrapreneurial Team Freedom.- Pragmatic Will with ICT.- Leading Higher Purpose.- Scientific Contribution of IST in the Domain of Organizational Innovation.- Implications and Discussion.- Reflections and Conclusion.

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Book SynopsisThis book provides a consistent and holistic managerial approach to product management and presents a practical and comprehensive methodology (roles, processes, tasks, and deliverables) that covers all aspects of product management. It helps students of product management, product management practitioners, product management organizations, and corporations understand the value, theory, and implementation of product management. It outlines a practical approach to clarify role definitions, identify responsibilities, define processes and deliverables, and improve the ability to communicate with stakeholders. The book details the fundamentals of the Blackblot Product Manager's Toolkit® (PMTK) product management methodology, a globally adopted best practice. Table of Contents

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Book SynopsisTemplate-driven Consulting is a book for managers who have long been searching for a way to cut costs on expensive external business advice. Every day, new stories of companies that encounter severe financial troubles show up on the front pages of newspapers across the globe. Cost-cutting is again the most pressing issue in organizations - initiating massive layoffs and large-scale reductions in spending on capital goods. This text allows your company to trim down expenses at another source: external consultants. By drawing on the use of templates, TDC at last brings about the often cited knowledge transfer from consultants to your employees. Applying TDC, your employees become the experts whilst you see the number of and cost for external consultants decrease tremendously! This book, with its clear structure and hands-on approach, lets you understand the new methodology and will help you in reaping its cost benefits. Trade ReviewFrom the reviews: "Template-driven Consulting is a well-researched book that provides a good general overview of the consulting industry, its major markets, and the management challenges facing both, and it makes many sensible comments on how individuals learn." (Fiona Czerniawska, Consulting to Management (www.c2m.com), Vol. 15 (3), September, 2004)Table of ContentsExecutive Summary Template-driven Consulting: A Concise Overview.- The Approach.- The Methodology.- The Benefits of TDC.- The Bottom Line.- 1 Template-driven Consulting: An Introduction.- The Origins of TDC.- Description of TDC.- Background of TDC.- Objective of this Book.- Approach of the 13ook.- Benefits for the Reader.- 2 A Managerial Evaluation of the Consulting Market.- The Contingency Situation.- Overview and Evaluation of Key Industries.- Convergence as a Driving Force.- Overview in the Consulting Industry.- The Changing Consulting Industry.- 3 The Changing Business Environment.- Increasing Transparency.- Boundaryless Networking.- Increasing Intangibility of Knowledae.- Growing Cost Pressure.- Increasing Resistance Towards Consultancy.- Small Is Beautiful.- Trust and Personality versus Brand.- Quality for Fair Price.- Facilitation versus Delivery.- 4 The Learning Dimension of TDC.- Historical Perspective and Early Approaches.- Theoretical Background.- Cognitive Social Learning — Core to TDC.- Neuro-Linguistic Programming and Its Impact on TDC.- The Individual’s Learning Perspective.- Templates and Linked Learning Typologies.- Challenges of Template-driven Learning.- Advantages of Template-based Learning.- Template-based Learning and Consulting.- 5 The Process Perspective of TDC.- Temnlate-driven Conculting: The flefinition.- The Core Stens of Fverv Cnrcultino Process.- Conventional Consulting Processes.- Kecent Lonsuiting Paradigm Shifts.- Template-driven Consulting — The Four Phases.- 6 The Tool Dimension of TDC.- Definition of Templates.- Historical Development of Templates.- Key Elements of Efficient Templates.- Development Path of Templates.- Typology of Templates and Different Types.- 7 The Required Skills Triad.- Abstraction Ability.- Dual-level Coaching.- Generic Process Thinking.- 8 Case Study: Elastogran GmbH.- TDC in the Area of Innovation Management.- Descrintion of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Template Generation.- Project Work Implementation.- Quantitative and Qualitative Project Results.- 9 Case Study: Deloitte Consulting.- TDC in the Area of Process Reengineering.- Description of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Template Generation.- Project Work Implementation.- Quantitative and Qualitative Project Results.- 10 Case Study: Allianz Group.- TDC in the Area of Organizational Development.- Description of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Temnlate Generatinn.- Project Work Implementation.- Quantitative and Qualitative Project Results.- The Future.- Resume.- 11 The Benefits of TDC.- Decreasing Exnendifuures.- Process Thinking.- Knowledge Transfer.- Focus on Teams and Teamwork.- Overcoming Shortsightedness and Departmental Thinking.- Motivation of Employees.- Conclusion.- Further Reading.

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Book SynopsisOver the past several years there has been an awareness that mar­ kets, contractual arrangements, and hierarchical organizations can be uti­ lized as alternative modes of coordinating resource utilization in the con­ text of the firm. In most practical situations mixed forms of organization are more frequent. That is, non-market coordination mechanisms are being utilized even in predominantly market oriented economies. The reasons for the use of one of these organizational modes over the others are still being examined extensively. Very often, asset specificity and bilateral monopoly, risk sharing under uncertainty, transaction cost considerations, and/or technological externalities (economies of scope) have been considered as the major reasons for preferring one of these modes over the others. However, the ultimate effect on the performance of the firm, of any of these aspects which result in the adoption of any specific organizational pattern, has to be through the cost curve and/or the demand curve. The neoclassical welfare concepts, which have been developed to examine the efficiency in the functioning of markets, are well known. The sources of inefficiency in the performance of the firm under different mar­ ket structures are also well documented. However, there is as yet no well established set of concepts to examine the economic efficiency of the other organizational forms. It is not clear that the neoclassical welfare concepts are not relevant even under the new organizational setting. Studies of this nature are a relatively new area of economic research.Table of Contents1. The Firm and Its Organization.- 1.1. Market Exchange.- 1.2. Monopolistic Competition.- 1.3. Contractual Relations.- 1.4. Internal Organization.- 1.5. Organizational Design.- 1.6. Nature of the Study.- 2. Welfare and Inefficiency.- 2.1. The Managerial Milieu and Welfare.- 2.2. The Neoclassical Paradigm.- 2.3. The Baumol Firm.- 2.4. External Constraints and Fixed Costs.- 2.5. Discretionary Managerial Behavior.- 2.6. Managerial Inefficiency.- 3. Efficiency of Organizational Decisions.- 3.1. Organization and Welfare.- 3.2. Internal Pressure and Cost.- 3.3. External Pressure and Efficiency.- 3.4. Basic Model.- 3.5. Conditions for Organizational Efficiency.- 3.6. Emergence of Inefficiency.- 3.7. Conclusion.- 4. Quality of Products.- 4.1. The Issues.- 4.2. Durability of Products.- 4.3. Ex Post Demand as Standard.- 4.4. Demand for Quality.- 4.5. Quality Preference and Efficiency.- 4.6. Conclusion.- 5. Search Costs, Advertising and Welfare.- 5.1. The Issues.- 5.2. Conventional Wisdom.- 5.3. Search Costs.- 5.4. Efficiency of Advertising Revisited.- 5.5. Conclusion.- 6. Transaction Costs and Vertical Integration.- 6.1. Vertical Integration and Welfare.- 6.2. Internal and External Pressure.- 6.3. Costs and Efficient Integration.- 6.4. Conditions for Efficiency.- 6.5. Emergence of Inefficiency.- 6.6. Conclusion.- 7. Inventory Decisions.- 7.1. The Basis for Inventory Holding.- 7.2. Impact of Inventories on Welfare.- 7.3. Marginal Concepts.- 7.4. Welfare Maximization.- 7.5. Other Sources of Inefficiency.- 7.6. Multiperiod Generalization.- 7.7. In Retrospect.- 8. Hierarchical Organizations.- 8.1. A Change in Emphasis.- 8.2. Size and Organization.- 8.3. The Basic Model.- 8.4. Choice of the Firm Size.- 8.5. Compliance and Management.- 8.6. Conclusion.- 9. Information, Monitoring and Incentives.- 9.1. The Issues.- 9.2. Basic Response to Information Asymmetry.- 9.3. Welfare Maximization.- 9.4. Budgets and Contracting.- 9.5. Monitoring the Group.- 9.6. Incentives and Organizational Behavior.- 9.7. Conclusion.- 10. In Retrospect.- 10.1. Technical Inefficiency Revisited.- 10.2. Economic Inefficiency Revisited.- 10.3. Other Conceptual Problems.

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Book SynopsisDas Internet und insbesondere dessen kommerzielle Nutzung werden großen Einfluß auf das private und öffentliche Leben haben. Eine entscheidende Rolle bei der kommerziellen Weiterentwicklung haben elektronische Zahlungssysteme, die die Bezahlung von Waren und Dienstleistungen über das globale Internet ermöglichen. Dieses Buch bietet einen Überblick über die derzeit verfügbaren Zahlungssysteme im Internet und die zukünftige Entwicklung in diesem Bereich. Der Leser wird schrittweise von der zugrundeliegenden Technik bis zur detaillierten Beschreibung der Zahlungssysteme im Internet geführt. Neben den technischen Aspekten betrachtet das Buch auch rechtliche Probleme bei der Verwendung der vorgestellten Systeme, bewertet deren Marktchancen und stellt Kostenmodelle vor.Trade Review" "Digital Cash", von drei Internet-Experten geschrieben, bietet eine knappe Einführung in das Thema. Dabei geht es nicht nur um digitales Bargeld.Vorgestellt werden auch Arten der Kreditkartenzahlung und der Bezahlung über Kundenkonten. Die entscheidende Frage lautet immer: Wie kann verhindert werden, daß Ungebetene den virtuellen Geldbeutel plündern? Die Autoren fördern überraschende Ergebnisse zutage."(Handelsblatt)"...Alles in allem: eine knappe, leicht verständliche und trotzdem umfassende Übersicht..."(Buissiness Online) "...Praktische Wegweisung durch den undurchschaubaren Verfahrensdschungel..." "...Kenntnisreich und verständlich für Internetlaien und - experten, umsichtig,akzentuiert und doch differenziert..."(Lebensmittel Zeitung)Table of Contents1 Internet und Electronic Commerce.- 1.1 Eine kurze Geschichte des Internet.- 1.2 Sicherheitsprobleme im Internet.- 1.3 Elektronische Kaufvorgänge.- 1.4 Zahlungssysteme.- 2 Technische Grundlagen.- 2.1 Einführung.- 2.2 Sichere Nachrichtenübertragung.- 2.2.1 Symmetrische Verschlüsselungsverfahren.- 2.2.2 Asymmetrische Verschlüsselungsverfahren.- 2.2.3 Hybride Verfahren.- 2.3 Authentische Nachrichtenübertragung.- 2.3.1 Asymmetrische Verschlüsselungsverfahren.- 2.3.2 Digitale Signatur.- 2.3.3 Dual Signature.- 2.3.4 Challenge Response.- 2.4 Schlüsselmanagement.- 2.4.1 Schlüsselmanagement mit Hilfe von Zertifikaten.- 2.4.2 Kerberos.- 2.5 Anonymität und Kopierschutz bei digitalem Bargeld.- 2.5.1 Anonymität durch Kryptologie.- 2.5.2 Kopierschutz durch Aufhebung der Anonymität.- 2.6 Weitere Verfahren.- 2.6.1 One Time Pad.- 2.6.2 Steganographie.- 3 Rahmenbedingungen für Electronic Commerce.- 3.1 Technische Voraussetzungen.- 3.2 Rechtliche Probleme.- 3.2.1 Verwendung von Kryptographie.- 3.2.2 Digitale Signatur.- 3.2.3 Datenschutz.- 3.3 Interessensgruppen.- 3.3.1 Kunde.- 3.3.2 Händler.- 3.3.3 Systemarchitekt.- 3.3.4 Systembetreiber.- 3.3.5 Banken (Herausgeber).- 3.3.6 Zertifizierungsstellen/Trust-Center.- 3.4 Chancen.- 4 Analyse elektronischer Zahlungssysteme.- 4.1 Kategorisierung.- 4.1.1 Kreditkartenzahlung über das Internet.- 4.1.2 Zahlung über Kundenkonten.- 4.1.3 Zahlung mit digitalem Bargeld.- 4.2 Systemeigenschaften eines elektronischen Zahlungssystems.- 4.2.1 Sicherheit.- 4.2.2 Skalierbarkeit.- 4.2.3 Mikrozahlungen.- 4.2.4 Bedienbarkeit.- 4.2.5 Kleinhändler.- 4.2.6 Anonymität.- 4.3 Kreditkartenzahlung.- 4.3.1 Sichere Übertragungsprotokolle.- 4.3.2 Secure Electronic Transaction.- 4.3.3 CyberCash.- 4.4 Zahlung über Kundenkonten.- 4.4.1 Online-Dienste.- 4.4.2 Geschlossene elektronische Marktplätze.- 4.4.3 First Virtual.- 4.4.4 NetCheque.- 4.5 Digitales Bargeld.- 4.5.1 Grundprinzip.- 4.5.2 DigiCash.- 4.5.3 NetCash.- 4.5.4 Chipkarte als elektronische Geldbörse.- 4.5.5 Millicent.- 5 Bewertung der Zahlungssysteme.- 5.1 Technische Aspekte.- 5.1.1 Kreditkartenzahlung im Internet.- 5.1.2 Zahlung über Kundenkonten.- 5.1.3 Digitales Bargeld.- 5.2 Kosten.- 5.2.1 Kreditkartenzahlung im Internet.- 5.2.2 Zahlung über Kundenkonten.- 5.2.3 Digitales Bargeld.- 5.3 Rechtliche Aspekte.- 5.3.1 Kreditkartenzahlung im Internet.- 5.3.2 Zahlung über Kundenkonten.- 5.3.3 Digitales Bargeld.- 6 Zukünftige Entwicklung.- 6.1 Kreditkartenzahlung.- 6.2 Zahlung über Kundenkonten.- 6.3 Digitales Bargeld.- 6.4 Zusammenfassung und Ausblick.- Anhang A. Chipkarten.- Anhang B. Chipkartenbasierte Zahlungssysteme.- Anhang C. Glossar.- Anhang D. Informationsquellen zu Zahlungssystemen im Internet.- Anhang E. Quellenverzeichnis.- Anhang F. Stichwortverzeichnis.

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Book SynopsisHow can organizations and their managers face the tremendous complexity of the current environment? How can their compliance with the requirements of sustainability be evaluated? And how can new organizations be structured to ensure their viability? This book addresses these questions in a very practical way, essentially combining systems theory with cybernetics to help managers to evaluate and shape organizations by making accessible the wealth of knowledge contained in these fields. Importantly, it also provides guidelines for its practical application.Table of ContentsSystems Thinking, Organisational Cybernetics and the Viable System Model.- Diagnosis and Design of Organisations.- Pathologies of Organisations.- Software for VSM application.- Team Syntegrity.

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Book SynopsisThe book describes and analyses the new environment for innovation, it does this with an emphasis on yet uncharted regions within the field of practice-based innovation, coming up with guidelines for innovation policy measures needed in order to realise this. While it focuses on these policies it also takes into account multi-actor innovation processes, user-driven innovation, "related variety" and many other aspects; aspects such as, just to name a few: communicating creative processes and distributing practice-based innovation; then there is creativity itself, encompassing new fields of knowledge and expertise. The authors go on to describe value networks, showing how to make practice-based innovations, explaining innovation diffusion and absorptive capacity. The book presents new insights as well as the latest research related to the frequently used term "innovation". Definitions are put forward, giving, by way of examples, a detailed description of concepts we draw upon when using these. Innovation as a concept is constantly being subdivided into increasingly finer distinctions, which, in turn, determine the discourse. The book takes a close look at these, further taking into account the challenges as well as the opportunities inherent in developing practice-based innovation procedures and policies of global importance, never losing sight of advancing long-term effectiveness.Table of ContentsInsights into Practice-Based Innovation and Innovation Strategies.- Micro-, Meso- and Regional Level Applications.- Case Studies and Policy Implications.

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Book SynopsisIf you have tried to implement Agile in your organization, you have probably learned a lot about development practices, teamwork, processes and tools, but too little about how to manage such an organization. Yet managerial support is often the biggest impediment to successfully adopting Agile, and limiting your Agile efforts to those of the development teams while doing the same old-style management will dramatically limit the ability of your organization to reach the next Agile level.Ángel Medinilla will provide you with a comprehensive understanding of what Agile means to an organization and the manager’s role in such an environment, i.e., how to manage, lead and motivate self-organizing teams and how to create an Agile corporate culture. Based on his background as a “veteran” Agile consultant for companies of all sizes, he delivers insights and experiences, points out possible pitfalls, presents practical approaches and possible scenarios, also including detailed suggestions for further reading.If you are a manager, team leader, evangelist, change agent (or whatever nice title) and if you want to push Agile further in your organization, then this is your book. You will read how to change the paradigm of what management is about: it is not about arbitrary decisions, constant supervision and progress control, and the negotiation of changing requirements. It is about motivation, self-organization, responsibility, and the exploitation of all project stakeholders’ knowledge. We live in a different world than the one that most management experts of the 20th century describe, and companies that strive for success and excellence will need a new kind of manager – Agile managers.Trade Review"Get this book if you need an introduction to agile development." M. M. Tanik, ACM Computing Reviews, January 2013Table of ContentsA Brief History of Management.- Lean and Agile in a Nutshell.- The Agile Manager’s Role.- Motivating the Agile Workforce.- Self Organization.- Agile Structures: Scaling Agility.- Managing Capacity and Workload.- Agile Culture and Driving Change.- Final Thoughts.

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Book SynopsisMarkus Husemann-Kopetzky zeigt, dass Unternehmen durch eine gezielte Preisdarstellung die Preiswahrnehmung von Kunden und dadurch mittelbar ihr Verhalten beeinflussen können. Dabei stellt er dar, wie die Preispsychologie zur Preisgestaltung systematisch genutzt werden kann, und entwickelt ein Strukturierungsschema – das 4-P-Modell der Preispsychologie – zur Sortierung der einzelnen preispsychologischen Erkenntnisse sowie zur Auswahl einer psychologisch optimierten Preisgestaltung. Der Autor vermittelt dem Leser einen breiten und fundierten Eindruck zur Preispsychologie und zeigt dabei Möglichkeiten zur weiteren Vertiefung auf. Diese zweite überarbeitete Auflage wurde um neue Studien aus dem noch sehr dynamischen Forschungsgebiet der Preispsychologie aktualisiert. Der Autor:Dr. Markus Husemann-Kopetzky ist externer Habilitand bei Prof. Dr. Andreas Eggert am Lehrstuhl für Betriebswirtschaftslehre, insbesondere Marketing, an der Universität Paderborn und als Senior Manager Pricing and Business Analytics bei einem großen Internet-Versandhandel tätig.Table of Contents(Preisdesign-)Parameter zur Gestaltung von Preisinformationen.- Prozess der Verarbeitung von Preisinformationen.- Phänomene des Kundenverhaltens.- Profite als Ergebnis der Preisgestaltung.

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Book SynopsisDigitisation and digital transformation are not only a topic of the media, but are also taking place in companies. The digital transformation affects the most diverse fields, from procurement to sales and from organisation to strategy development. This task requires the commitment of every company management and cannot simply be delegated. This book aims to help managers and entrepreneurs to set up structures in their organisation that allow them to approach the digital transformation systematically. The topics covered range from the configuration of digitisation strategies and new management roles such as the Chief Digital Officer to the importance of IT infrastructures, HR management and corporate culture as enablers of digital transformation. A simple framework serves as an orientation framework that structures the management tasks and clearly summarises the various concepts and instruments.In the 2nd revised and expanded edition, the focus is on organisational aspects, in particular the role of start-ups for the digital transformation, the design of the so-called Digital Innovation Units and the role of the CDO. Secondly, the design and management of digitisation projects is considered in more detail. And thirdly, the concept of digital transformation is further specified and delimited. In addition, the advancing technological development is taken into account."Prof. Thomas Hess provides a concrete overview of many important aspects to be considered in the digital transformation of companies. Clearly worth reading."Stefan Winners, Chief Digital Officer at Hubert Burda Media"Beyond the buzzword - Finally someone manages to systematically untangle the chaos surrounding digital transformation. With his book, Thomas Hess truly establishes the guardrails for managing digital transformation projects. While others promise much and deliver little, Thomas Hess gives the reader a design framework rather than a patent remedy."Dr Christoph Steiger, former board member and CDO of Hoffmann Group"Clearly more than just another book on the topic of digital transformation! With exciting insights from science and practice, Thomas Hess provides a toolbox for digital transformation. Relevant for business and relevant researchers."Prof. em. Dr. Dr. h.c. Hubert Österle, University of St. GallenTable of ContentsDigitisation as a management challenge.- Welcome to the digital world: the basics from two perspectives.- Developing strategies and structures for digital transformation.- Creating the conditions for digital transformation.- Managing digitisation projects.- Getting started: the first steps in systematic management of the digitisation process.

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Book SynopsisPolitical risks are on the rise. The recent past has been characterized by a dominance of geopolitical risks, which have the potential to endanger companies, entire sectors, and even national economies. Furthermore, the expanding regulatory framework, growing national debt, and other factors contribute to the escalation of political risks. The book offers a comprehensive and proven approach to identify and manage such risks. In addition to avoiding and mitigating risks, there is an opportunity to cultivate competitive advantages in navigating these challenges. Throughout the book, three fictional companies—a chemical corporation, an electricity producer, and a commodity trader—accompany the reader and demonstrate how the provided tools can be applied in practical scenarios.Table of Contents1. Introduction.- 2. Overview of Political Risks.- 3. Methods of General Risk Management.- 4. Create Transparency About Political Risks.- 5. Managing Tactical Political Risks.- 6. Managing Strategic Political Risks.- 7. Geographic Flexibility as a Key Strategy in Political Risk Management.- 8. Concluding Remarks.

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Book SynopsisDieses Fachbuch bietet einen fundierten Ansatz zur Lösung praktischer Organisationsprobleme, mit denen Manager und Berater häufig konfrontiert werden. Es wird zunächst gezeigt, wie Organisationsfragen als Management-Entscheidungsprobleme verstanden und einer konsequenten Steuerung zugänglich gemacht werden können. An die Eingrenzung des Gegenstands von Reorganisationen schließt sich eine eingehende Erläuterung geeigneter Beurteilungskriterien für Organisationsstrukturen an. Sodann werden die Kernalternativen der organisatorischen Gestaltung erläutert, bevor exemplarisch gezeigt wird, wie sich konkrete Organisationsformen anhand der Kriterien beurteilen lassen. Neue Organisationsformen werden dabei jeweils explizit berücksichtigt. Für die Auswahl einer zweckmäßigen Organisation wird abschließend auf die strategiebasierte Gewichtung von Organisationszielen sowie die Integration der sachlogischen und verhaltensorientierten Beurteilungsperspektive eingegangen. Zahlreiche Praxisbeispiele sowie Definitionen wichtiger Begriffe, Merksätze und Hintergrundinformationen erleichtern die Umsetzung in die Unternehmenspraxis.Table of ContentsUnternehmensorganisation: Eine kurze Bestandsaufnahme.- Organization Design: Begriffliche Abgrenzung und methodischer Ansatz.- Gegenstand: Was genau wird (re-)organisiert?.- Ziele setzen: Beurteilungskriterien für Organisationsstrukturen.- Handlungsmöglichkeiten bestimmen: Gestaltungsparameter und Gestaltungsalternativen der Organisation.- Beurteilung von Kernalternativen der Organisationsgestaltung.- Auswahl einer Organisationsalternative.

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