Management and management techniques Books

Book SynopsisThe Student Leadership Challenge Activities Book includes more than 50 activities that give educators a bridge between teachingThe Five Practices of Exemplary Leadership modeland helping students learn to apply the practices to their lives. The activities map to each of The Five Practices and are designed to be flexible, appropriate for high school and college students, and greatly improve students' understanding of The Five Practices model through action. The activities include facilitator tips for use in a variety of settings and with various age groups.Table of ContentsModule 1: Introduction 1 An Overview of The Five Practices of Exemplary Leadership® 2 What Is in This Book 5 How to Use This Book 6 Guidance on Selecting and Facilitating Activities with Students 7 Module 2: Orienteering 9 A Student’s Personal Journey toward Exemplary Leadership 10 The Importance of Orienteering for Students 10 Activity: Personal-Best Leadership Experience 11 Module 3: Model the Way 19 Practice Overview 20 Why students Should Model the Way 20 Activities Values on Display 21 Modeling the Way in Current Events 25 The Hefferlump 27 You Want What? 32 You Can Lead Anywhere 34 This We Believe 36 Legacy Day 38 Vault of Values 40 Module 4: Inspire a Shared Vision 47 Practice Overview 48 Why Students Should Inspire a Shared Vision 48 Activities Going Up 49 Word Pictures—Articulating Your Vision 51 Giving Life to Your Vision by Reframing from What to Why 54 Visualize Yourself 58 Snapshots of Success 60 Vision, Values, and Rock and Roll 63 Sum It All Up 65 Finish the Story 68 Module 5: Challenge the Process 73 Practice Overview 74 Why Students Should Challenge the Process 74 Activities House of Cards 75 “Orientation: The Time of Your Life”—A Skit 77 Going, Going, Gone 83 This Is How We’ve Always Done It . . . But Let’s Try Something Else 86 Turning Big Challenges into Incremental Action Steps 90 Brick Walls Don’t Have to Stop You 95 Planning with the End in Mind 99 The Six Thinking Hats 103 Module 6: Enable Others to Act 109 Practice Overview 110 Why Students Should Enable Others to Act 110 Activities The Walk of Peril (or “Indiana Jones’s Walk”) 111 The Captains’ Dilemma 113 Tennis Ball Madness 119 A Picture Is Worth a Thousand Words 124 Populating a New Planet 127 A Leader’s Walk of Trust 130 Capture the Dragon 132 Help Is on the Way 137 Module 7: Encourage the Heart 143 Practice Overview 144 Why Students Should Encourage the Heart 144 Activities Compliment Swap 145 Praise 148 Identifying Individual Recognition Tactics 151 Encourage the Heart Party Time with Your Group 155 Recognition Car Wash 158 Recognition Speed Dating 160 Good Vibrations 163 Web of Yarn 167 Module 8: Leadership Lessons from the Movies 171 Activities 172 Lincoln 173 Soul Surfer 177 Moneyball 181 Amazing Grace 184 The Great Debaters 186 Coach Carter 190 the Lion King 193 Gandhi 195 Module 9: Commitment 199 Activities Values-in-Action Log 200 My Year of Leadership 203 My Next Personal-Best leadership Experience 204 Other Resources 206 The Student Leadership Challenge, Second Edition 206 The Student Leadership Practices Inventory 206 The Student Leadership Challenge: Facilitation and Activity Guide and The Student Leadership Challenge: Student Workbook and Personal Leadership Journal 206 The Leadership Challenge Mobile Tool App 207 LPI Action Cards 207 The Leadership Challenge Values Cards 207 The Student Leadership Challenge Website 207 Appendix: Activities Mapped to the Student Leadership Practices Inventory Behaviors 209 Acknowledgments 217 Authors and Contributors 219

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Book SynopsisThis introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures) Table of ContentsPreface xxxi Acknowledgments xxxv Abbreviations xxxvii 1 An Overview 1 1.1 Introduction 2 1.2 Classification of Engineered Objects 4 1.3 Performance of Engineered Objects 10 1.4 Maintenance 12 1.5 Evolution of Maintenance 15 1.6 Focus of the Book 17 1.7 Structure and Outline of the Book 18 Review Questions 20 Exercises 21 References 22 Part A Maintenance Engineering and Technology 23 2 Basics of Reliability Theory 25 2.1 Introduction 26 2.2 Decomposition of an Engineered Object 26 2.3 Functions, Failures, and Faults 27 2.4 Characterization of Degradation 31 2.5 Reliability Concept and Characterization 33 2.6 Linking System and Component Failures 36 2.7 Reliability Theory 45 2.8 Summary 45 Review Questions 46 Exercises 47 References 50 3 System Degradation and Failure 51 3.1 Introduction 52 3.2 Failure Mechanisms 52 3.3 Classification of Failure Mechanisms 54 3.4 Dynamic Nature of Stress and Strength 61 3.5 Degradation of Products and Plants 62 3.6 Degradation of Infrastructures 64 Review Questions 69 Exercises 69 References 71 4 Maintenance – Basic Concepts 73 4.1 Introduction 74 4.2 Types of Maintenance Actions 74 4.3 Preventive Maintenance Actions 77 4.4 Corrective Maintenance Actions 83 4.5 Design Out Maintenance 85 4.6 Uptime and Downtime 86 4.7 Warranty and Maintenance 88 4.8 Maintenance of Products 90 4.9 Maintenance of Plants and Facilities 95 4.10 Maintenance of Infrastructures 100 4.11 Effective Maintenance 102 4.12 Summary 103 Review Questions 104 Exercises 104 References 105 5 Life Cycle of Engineered Objects 107 5.1 Introduction 108 5.2 Life Cycle Concept and Classification 108 5.3 Standard Objects 109 5.4 Custom-Built Objects 113 5.5 Reliability: Product Life Cycle Perspective 115 5.6 Life Cycle Cost 118 5.7 Summary 120 Review Questions 120 Exercises 121 References 122 6 Technologies for Maintenance 123 6.1 Introduction 124 6.2 Technology – An Overview 124 6.3 Assessing the State (Condition) of an Item 125 6.4 Sensors 129 6.5 Testing Technologies 137 6.6 Data-Related Technologies 142 6.7 Technologies for Maintenance of Products 144 6.8 Technologies for Maintenance of Plants 144 6.9 Technologies for Maintenance of Infrastructures 148 6.10 Summary 151 Review Questions 152 Exercises 153 References 154 7 Maintainability and Availability 155 7.1 Introduction 156 7.2 Maintainability – An Overview 156 7.3 Elements of Maintainability 158 7.4 Availability 161 7.5 Maintainability Process 163 7.6 Maintainability Standards 165 7.7 Relationship with Other Disciplines 166 7.8 Summary 167 Review Questions 168 Exercises 168 References 169 Part B Reliability and Maintenance Modeling 171 8 Models and the Modeling Process 173 8.1 Introduction 174 8.2 Models 174 8.3 Mathematical Modeling 178 8.4 Approaches to Modeling 182 8.5 Mathematical Modeling Process 185 8.6 Statistics versus Probability Perspectives 189 8.7 Modeling of Maintenance Decision Problems 190 8.8 Summary 191 Review Questions 191 Exercises 192 Reference 193 9 Collection and Analysis of Maintenance Data 195 9.1 Introduction 196 9.2 Data, Information, and Knowledge 196 9.3 Maintenance Data 199 9.4 Data Analysis 201 9.5 Descriptive Statistics 202 9.6 Inferential Statistics 212 9.7 Collection of Maintenance Data for Products 213 9.8 Collection of Maintenance Data for Plants 215 9.9 Collection of Maintenance Data for Infrastructures 218 9.10 Summary 220 Review Questions 221 Exercises 222 References 223 10 Modeling First Failure 225 10.1 Introduction 226 10.2 One-Dimensional Formulations 227 10.3 Two-Dimensional Formulations 230 10.4 Properties of Distribution Functions 232 10.5 Preliminary Data Analysis and Plots 236 10.6 Selection of a Mathematical Formulation 241 10.7 Parameter Estimation 242 10.8 Model Validation 246 10.9 Examples 247 10.10 Summary 253 Review Questions 254 Exercises 254 References 255 11 Modeling CM and PM Actions 257 11.1 Introduction 258 11.2 Modeling CM Actions 258 11.3 Modeling PM Actions 262 11.4 Repair Times and Downtimes 266 11.5 Maintenance Costs 269 11.6 Repair–Replace Decisions 272 11.7 Modeling Fleet and Infrastructure Maintenance 273 11.8 Summary 273 Review Questions 274 Exercises 275 References 276 12 Modeling Subsequent Failures 277 12.1 Introduction 278 12.2 System Characterization for Modeling 278 12.3 Mathematical Formulations for Modeling 280 12.4 Subsequent Failures with Only CM Actions 283 12.5 Subsequent Failures with Both CM and PM Actions 285 12.6 Data-Based Modeling 287 12.7 Summary 295 Review Questions 296 Exercises 296 References 298 Part C Maintenance Decision Models and Optimization 299 13 Optimal Maintenance 301 13.1 Introduction 302 13.2 Framework for Optimal Maintenance Decisions 302 13.3 Maintenance Policy 303 13.4 Decision Parameters 304 13.5 Objective Function 305 13.6 Optimization Model 306 13.7 Information 306 13.8 Optimization 307 13.9 Summary 308 Review Questions 308 Exercises 308 Reference 309 14 Maintenance Optimization for Non-Repairable Items 311 14.1 Introduction 312 14.2 Preliminaries 312 14.3 Infinite Time Horizon 314 14.4 Group Replacement 322 14.5 Finite Time Horizon 323 14.6 Inspection Policies 325 14.7 Summary 327 Review Questions 327 Exercises 328 Reference 329 15 Maintenance Optimization for Repairable Items 331 15.1 Introduction 332 15.2 Preliminaries 332 15.3 Group I Scenarios 334 15.4 Group II Scenarios 338 15.5 Group III Scenarios 344 15.6 Multi-Item Policies 350 15.7 Summary 351 Review Questions 352 Exercises 352 References 354 16 Condition-Based Maintenance 355 16.1 Introduction 356 16.2 Characterization of Degradation 357 16.3 Approach to CBM 359 16.4 Diagnostics, Prognostics, and CBM 364 16.5 Summary 382 Review Questions 384 Exercises 384 References 386 Part D Maintenance Management 389 17 Maintenance Management 391 17.1 Introduction 392 17.2 Management 393 17.3 Maintenance Management 401 17.4 Maintenance Organization 403 17.5 Approaches to Maintenance 407 17.6 Risk and Maintenance 410 17.7 Maintenance Management System 415 17.8 Summary 417 Review Questions 418 Exercises 418 References 419 18 Maintenance Outsourcing and Leasing 421 18.1 Introduction 422 18.2 Outsourcing 422 18.3 Maintenance Outsourcing 424 18.4 Framework for Maintenance Outsourcing Decision Making 426 18.5 Optimal Decisions 429 18.6 Leasing 436 18.7 MSCs for Products and Plants 438 18.8 Infrastructures 444 18.9 Summary 447 Review Questions 448 Exercises 449 References 450 19 Maintenance Planning, Scheduling, and Control 451 19.1 Introduction 452 19.2 Maintenance Planning 452 19.3 Tactical-Level Maintenance Planning 454 19.4 Operational-Level Maintenance Planning 458 19.5 Maintenance Control 462 19.6 Maintenance Control System 464 19.7 Maintenance of Products 465 19.8 Maintenance of Plants 468 19.9 Maintenance of Infrastructures 470 19.10 Summary 471 Review Questions 472 Exercises 472 Reference 473 20 Maintenance Logistics 475 20.1 Introduction 476 20.2 Logistics 476 20.3 Key Elements of Maintenance Logistics 478 20.4 Service Facilities 479 20.5 Human Resources 480 20.6 Inventories 480 20.7 New Item Inventory Management 484 20.8 Repairable Items Inventory Management 487 20.9 Maintenance Logistics for Products 488 20.10 Maintenance Logistics for Plants 491 20.11 Maintenance Logistics for Infrastructures 492 20.12 Summary 493 Review Questions 494 Exercises 494 References 495 21 Maintenance Economics 497 21.1 Introduction 498 21.2 Basic Concepts and Terms 498 21.3 Capital Investment 502 21.4 Cost Elements of Capital Investment 505 21.5 Life Cycle Cost 506 21.6 Capital Equipment Replacement 509 21.7 Buy versus Lease Decisions 515 21.8 LCCA for Products and Plants 519 21.9 LCCA for Infrastructures 520 21.10 Summary 522 Review Questions 523 Exercises 523 References 525 22 Computerized Maintenance Management Systems and e-Maintenance 527 22.1 Introduction 528 22.2 Role of Technology in Maintenance Management 528 22.3 Computerized Maintenance Management Systems (CMMSs) 530 22.4 e-Maintenance 534 22.5 Applications of e-Maintenance 538 22.6 Summary 543 Review Questions 544 Exercises 545 References 546 Part E Case Studies 547 23 Case Studies 549 23.1 Introduction 549 23.2 Case Study 1 – Hydraulic Pump Maintenance 549 23.3 Case Study 2 – Maintenance of Rail Track 559 Part F Appendices 575 Appendix A: Introduction to Probability Theory 577 A.1 Basics of Probability 577 A.2 Random Variables 578 A.3 Characterization of a Univariate Random Variable 579 A.4 Some Basic Univariate Discrete Distribution Functions 580 A.5 Some Basic Univariate Continuous Distribution Functions 581 A.6 Bivariate Random Variables 587 A.7 Sums of Independent Random Variables 590References 591 Appendix B: Introduction to Stochastic Processes 593 B.1 Basic Concept 593 B.2 Characterization of a Stochastic Process 593 B.3 Classification of Markov Processes 594 B.4 Point Processes 596 B.5 Poisson Processes 597 B.6 Renewal Processes 599 B.7 Marked Point Processes 603References 604 Appendix C: Introduction to the Theory of Statistics 605 C.1 Introduction 605 C.2 Descriptive Statistics 605 C.3 Inferential Statistics 609 References 612 Appendix D: Introduction to Optimization 613 D.1 Introduction 613 D.2 Case A 615 D.3 Case B 617 D.4 Case C 619 D.5 Case D 622 References 623 Appendix E: Data Sets 625 Data Set E.1 Battery (Component of a Bus) 625 Data Set E.2 Automobile (Repair Costs) 625 Data Set E.3 Photocopier 625 Data Set E.4 Throttle Valve (Automobile Component) 628 Data Set E.5 Valve Seat Replacement for Diesel Engines 628 Data Set E.6 Heavy Vehicle 628 Data Set E.7 Buses 628 Data Set E.8 Buses 629 Data Set E.9 Hydraulic Pumps 631 Data Set E.10 Shock Absorber 634 References 634 Index 635

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Book SynopsisProviding readers with a clear, useful framework for systems engineering, this book integrates the Japanese and Western perspectives of Quality Function Deployment (QFD) and relates its unique framework to current, widely adopted philosophies of quality assurance.Table of ContentsForeword xi by Yoji Akao Preface xiii 1 Introduction to Quality by Design 1 1.1 What Is Quality? 1 1.2 Why Quality by Design? 5 1.3 How to Design for Quality 5 1.4 New Product Development and QFD 6 1.4.1 Reflections on the Development of QFD 8 1.4.2 Reflections on the Evolution of NPD Philosophy 10 1.5 Technology Development and Functionality Design 12 1.6 Outline of This Book 13 PART I Optimizing Design for Function 15 2 Quality Function Deployment 17 2.1 Historical Development and Definition of QFD 17 2.2 The Nature of QFD 19 2.3 Benefits of QFD 20 2.4 Two Dominant Approaches to QFD 21 2.4.1 Akao’s Matrix of Matrices Model 21 2.4.2 The Four-Matrix Model 25 2.5 Shortcomings of QFD 28 2.6 Review Comments on QFD 29 2.6.1 Comments on QFD’s Development Trends and Evolutions 29 2.6.2 Comments on QFD’s Shortcomings 37 2.6.3 Comments on QFD’s Applications 42 2.7 Concluding Remarks 44 3 Expanded System of QFD 45 3.1 Overview of EQFD System and Its Implementation Process 45 3.2 Thirty-Six Steps of the EQFD Implementation Process 51 I. Business and Product Planning 51 II. Technology Development Planning 54 III. Request for Quotation (RFQ) 57 IV. Prototype Design 65 V. Engineering Verification Test (EVT) 68 VI. Design Verification Test (DVT) 69 VII. Production Verification Test (PVT) 76 VIII. Shop Floor Real-Time Management and Abnormality Management 77 3.3 Reinforcement of EQFD for the Original QFD 78 3.4 EQFD Application 92 3.4.1 Quality Deployment 92 3.4.2 Technology Deployment 92 3.4.3 Cost Deployment 102 3.4.4 Reliability Deployment 102 3.4.5 Shop Floor Management 103 3.4.6 Summary 105 PART II Optimizing Design for Functionality 111 4 R&D Paradigm 113 4.1 R&D Strategy as Prediction and Prevention 113 4.2 Conventional Approach to R&D 115 4.3 R&D Paradigm Shift 120 5 Functionality Evaluation 127 5.1 Energy Transformation and Technology Development 127 5.2 Evaluation of Technology 131 5.3 Signal-to-Noise Ratio 132 5.3.1 Dynamic SN Ratio 133 5.3.2 Static SN Ratio 137 5.4 Comparative Assessment of Functionality 141 5.4.1 Conventional Evaluation Indicators 141 5.4.2 Using the SN Ratio 146 5.5 Examples 149 5.5.1 Two Measurement Systems 149 5.5.2 Two Designs 153 6 Functionality Design 157 6.1 R&D and Robust Engineering 157 6.2 Parameter Design for Robustness 159 6.2.1 Key Concepts 159 6.2.2 Key Tools 163 6.2.3 Process Steps 165 6.3 Common Problems of RE Application in Practice 172 6.4 Robust Technology Development 180 6.5 Case Studies 193 6.5.1 Optimization of a Current–Voltage Conversion Circuit 193 6.5.2 Robust Engineering of a Voltage Adjustment Component 212 6.5.3 Accuracy Engineering of a Measurement System 234 6.5.4 Stability Engineering of a Cutting Machine 251 6.5.5 Summary 269 7 Managing for Paradigm Shift 283 7.1 Winning Quality-Based Technology Leadership 283 7.2 Key Success Factors 284 7.2.1 Technical Aspect 286 7.2.2 Managerial Aspect 287 7.3 Benefit to the Organization 290 7.4 Slogan or Strategy? 290 PART III Integration Strategy 293 8 Structure for Design Activity Integration 295 8.1 Universal Roadmap and Nine Tools for Design Engineering 295 8.2 Integration of QFD and Other Breakthrough Strategies 303 8.2.1 Simplified EQFD Model and Its Integration with DFX and DFSS 304 8.2.2 BOS-QFD 308 8.3 Integrated Process for Implementing QFD and RE 312 8.4 Customer-Focused, Rationalized and Effi cient R&D 316 Appendix A Recommended Orthogonal Arrays for R&D 321 Appendix B General Orthogonal Arrays 330 References 349 Index 357

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Book SynopsisImprove patient outcomes, lower costs, reduce fraud--all with healthcare analytics Healthcare Analytics for Quality and Performance Improvement walks your healthcare organization from relying on generic reports and dashboards to developing powerful analytic applications that drive effective decision-making throughout your organization.Table of ContentsPreface ix Acknolwedgments xiii Chapter 1 Toward Healthcare Improvement Using Analytics 1 Healthcare Transformation—Challenges and Opportunities 1 The Current State of Healthcare Costs and Quality 3 Chapter 2 Fundamentals of Healthcare Analytics 15 How Analytics Can Improve Decision Making 15 Analytics, Quality, and Performance 17 Applications of Healthcare Analytics 19 Components of Healthcare Analytics 21 Chapter 3 Developing an Analytics Strategy to Drive Change 29 Purpose of an Analytics Strategy 29 Analytics Strategy Framework, with a Focus on Quality/Performance Improvement 32 Developing an Analytics Strategy 47 Chapter 4 Defining Healthcare Quality and Value 51 What is Quality? 51 Overview of Healthcare QI 59 Common QI Frameworks in Healthcare 61 Working with QI Methodologies 73 Chapter 5 Data Quality and Governance 75 The Need for Effective Data Management 76 Data Quality 78 Data Governance and Management 84 Enterprise-wide Visiblilty and Opportunity 88 Chapter 6 Working with Data 91 Data: The Raw Material of Analytics 92 Preparing Data for Analytics 92 Getting Started with Analyzing Data 100 Summary 112 Chapter 7 Developing and Using Effective Indicators 115 Measures, Metrics, and Indicators 115 Using Indicators to Guide Healthcare Improvement Activities 123 Chapter 8 Leveraging Analytics in Quality Improvement Activities 129 Moving from Analytics Insight to Healthcare Improvement 129 Chapter 9 Basic Statistical Methods and Control Chart Principles 145 Statistical Methods for Detecting Changes in Quality or Performance 145 Graphical Methods for Detecting Changes in Quality or Performance 153 Putting It Together 160 Chapter 10 Usability and Presentation of Information 165 Presentation and Visualization of Information 165 Dashboards for Quality and Performance Improvement 173 Providing Accessibility to and Ensuring Usability of Analytics Systems 180 Chapter 11 Advanced Analytics in Healthcare 183 Overview of Advanced Analytics 183 Applications of Advanced Analytics 186 Developing and Testing Advanced Analytics 190 Overview of Predictive Algorithms 197 Chapter 12 Becoming an Analytical Healthcare Organization 205 Requirements to Become an Analytical Organization 207 Building Effective Analytical Teams 213 Summary 215 About the Author 217 About the Companion Web Site 219 Index 221

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Book SynopsisOriginally published by Stevenson, Inc., this practical resource presents new and creative ways for nonprofit organizations to connect with more members through their websites. It includes proven strategies to help attract more would-be members and great examples of member-related website features from a variety of nonprofit organizations and member associations. Important topics covered include: Virtual chapters Personalized web pages Blogging Online member services Publicity Webcasts Member orientation materials Member publications Testimonials as advertising Virtual reunions Online video tours Social media Member polls Electronic banners Online discussions Online tools Virtual meetings Online communities E-mail communication Member benefits Online renewals Please not

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Book SynopsisOriginally published by Stevenson, Inc., this practical resource provides strategies for nonprofit organizations to connect with more volunteers through their websites. It includes proven techniques for tailoring a website to meet volunteers'' needs and provides examples of effective website features from a variety of organizations. Important topics covered include: Essential elements of a volunteer website How to target baby boomer volunteers How an online conferencing system helps bridge the gap Boost online contact through social media Ways to offer virtual volunteering opportunities Launching a Facebook page How online training can streamline orientation How volunteer blogs promotes communication Online publications How to increase website usage Virtual volunteer projects Useful online tools Recruiting virtual volunteers Migrating existing volu

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Book SynopsisWhy has Warby Parker been able to make such dramatic inroads against the behemoths in the long established eyeglass market? How has Method revolutionized the soap aisle? Amid the cacophony of online retailers, why has Etsy seen such explosive growth, with 2013 annual sales north of $1 billion? These companies all have been disruptive because they are operating from a strong social/environmental purpose. They are proving a counterintuitive truth purpose can drive profits. But it's not just innovative startups that are getting in on the action. Blue chip companies such as Nike, Coca-Cola and IBM are innovating within their organization to create a positive social and environmental impact globally. This is not a trend. It's the future of business. Based on in-depth interviews with founders, Profit & Purpose profiles a number of the most successful pioneers of this new way forward, telling the stories of thirteen social enterprises ranging from non-profits like CharTrade Review"Whether you’re a scrappy startup or an established Fortune 500 firm, you can reap great rewards by tapping into the power of purpose. But how do you turn purpose into profit? Kyle Westaway reveals the secrets behind the success of purpose-drive market disruptors like Method, Warby Parker, and Etsy, as well as how giants such as IBM and Nike have harnessed the power through innovative product and brand development. Profit & Purpose provides an essential roadmap for all those seeking to crush it with purpose."-Gary Vaynerchuck, CEO of VaynerMedia, New York Times bestselling author "For billions of people who live at the based of the pyramid (BoP) job opportunities and access to life enhancing products and services are top on their list of needs they value most. Social businesses are uniquely positioned to deliver these life-enhancing essentials to those the free market has traditionally left behind. Westaway's thought provoking book should be read by anyone who is interested in learning about how business can be harnessed as a force for good.”-Jordan Kassalow, Founder, Co-Chairman, VisionSpring, on the Forbes Impact 30 List "Kyle Westaway has the unique ability to distill complex ideas into simple authentic truths, and he's created a masterful gift in Profit & Purpose."-Adam Braun, Founder of Pencils of Promise and New York Times bestselling author Table of ContentsAcknowledgments ix Introduction xi Moving Beyond Shareholder Value xvi Moving Beyond Giving xvii A Better Way Forward xx Can I Really Do Well and Do Good? xxii How Social Enterprises Are Leading the Way xxiv What Sets These Social Enterprises Apart? xxviii Behind the Scenes xxx 1 Discover Through Curiosity 1 Identifying the Problem of Eyeglasses 2 Recognizing the Right Problem for You 6 A New Kind of Marketplace 13 Method to Their Madness 15 Inspiration at a Sleepy Roadside Stand 17 Innovation from Within 19 The Bumpy Path to Innovation 21 Africa’s Moonshot 22 Key Takeaways 25 2 Design with Humility 29 Bringing Brilliant Design to the Poor 31 Letting the Users Guide You 34 Discovering You Need to Pivot 36 Don’t Underestimate the Challenges of Distribution 37 You Don’t Need to be an Expert 37 Embracing Challenges 41 User Testing Has Many Benefits 43 Knowing What to Outsource 43 Finding Early Adopters Takes Work 44 Creating Demand 45 Good News Travels Slow 46 Key Takeaways 48 3 Build with Hustle 51 The Intuitive Hustle 52 The Strategic Hustle 57 Best Laid Plans 59 Beating the Burn Rate 62 Simple and Sincere Can Work Wonders 68 Key Takeaways 70 4 Fund Through Commitment 73 Promoting a New Version of Capitalism 74 When Profit Trumps Purpose 75 The Benefits of the Benefit Corporation 76 The True Cost of Free Money 76 Smart Crowdfunding 78 Kickstart 80 Follow-On Funding 83 Going to the Well 86 Embrace 2.0 88 Vision Capital 91 Not Having to Ask for Money Again 94 Investing in the Ecosystem 97 Key Takeaways 98 5 Connect with Authenticity 101 Values Drive the Brand 103 Establishing the Brand Hierarchy 104 Give Them a Delightful Experience 106 Reworking One for One 107 Offer Delightful Experiences 108 Selective Partnerships 109 Hit the Road Jack 110 The Marketing Method to the Madness 111 Don’t Talk at Your Customers, Listen to Them 118 Building a Community 119 Press Coverage Trumps Ads 120 Build Momentum with a Pre-Launch Campaign 121 Key Takeaways 123 6 Scale Through Community 125 Making a Mission Truly Meaningful 126 Keeping on Top of Employee Engagement 128 Wild Growth 131 Keeping the Magic Alive 133 The Limits of Hustle—Tough Decisions 134 Selling Doesn’t Necessarily Mean Selling Out 135 A Road-Side Startup Goes Corporate 136 Dumpster Diving 138 A More Sustainable Supply Chain 139 Learning from the Big Guys 141 Becoming More Innovative 142 Sticking with Strengths 143 The Challenges of a New Location 146 Your Reputation May Precede You, But You Need Community Support 149 Key Takeaways 150 7 Evaluate with Honesty 153 Baking Metrics Into Your Process 153 Considered Design 154 Throw It Over the Wall 157 Measuring Your Footprint 160 Learning to Love Data Mining 161 Hacking Education 162 The Bigger You Are, the More Data You Have 164 Collecting Data Over Time 166 Key Takeaways 168 Conclusion 173 About the Website 177 Index 179

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Book SynopsisHow to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives.Table of ContentsPreface vii Introduction We Are All Delusional! 1 Sociocultural Schemas 3 Interactive Styles 4 Hollywood Style! 10 A Disclaimer 11 The Assessment 12 Chapter 1 Understanding Romantics and Warriors: It’s Feelings versus Logic for These Styles 17 Romantics 27 Warriors 28 Chapter 2 Understanding Experts and Masterminds: Tried and True Contrasted with Possibilities 33 Experts 46 Masterminds 48 Chapter 3 The 12 Interactive Combinations—Hollywood Style! 51 The Best Friend 51 The Love Interest 56 The Crusader 61 The Hired Gun 66 The Sage 71 The Power Broker 76 The Voice of Reason 80 The Specialist 85 The Detective 90 The Eccentric 97 The Social Reformer 104 The Adventurer 109 Chapter 4 Recognizing Each Style: The Behavioral Cues That Might Indicate Another Person’s Style 115 How Do I Recognize Romantics and Warriors? 118 How Do I Recognize Experts and Masterminds 121 Chapter 5 Leading Each Style: Creating a High-Performing Culture by Understanding Interactive Style 127 Coaching and Counseling by Style 132 Progressive Counseling 134 Things to Consider When Counseling Each Style 137 Chapter 6 Selling to Each Style: You Can Expand Your Market Share by Adjusting to Your Consumer’s Interactive Style 141 Establish Rapport 145 Framing Tips 150 Common Objections 159 Handling Objection Model 162 Chapter 7 Providing Customer Service to Each Style: The Key to High Customer Satisfaction Results is Adjusting to the Customer’s Style 171 Behavior Breeds Behavior 172 You Can Choose Your Behavior 173 Positive Behavior Overcomes Negative Behavior 173 Interact with People the Way They Prefer 174 Serving the Romantic 174 Serving the Warrior 175 Serving the Expert 175 Serving the Mastermind 176 LAST Model of Service Recovery 177 Chapter 8 Personal Relationships and Interactive Style: Better Understand Family and Friends and Enhance Your Marriage 183 Conflict Resolution 186 A Model for Conflict Resolution 188 Conclusion The Unusual Goal of an Educator 193 Index 196

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Book SynopsisAn essential guide to tools and techniques for achieving efficiency, productivity, and profitability in financial advisory firms As a profession, financial advisors have been very well educated on how to be a financial advisor, but the industry does a poor job of preparing financial advisors to be great business owners. This book presents the Profit-Driven Architecture, a visual way of viewing the operational structure of a financial practice. Provides a concrete way of understanding and improving the interrelationship of different parts of the operations of a financial practice firm Explains how to increase the efficiency, productivity, and profitability of the firm, recognizing the interrelationships with one another Reveals how to increase the capacity and value of the practice Given an aging population of financial advisors and increased focus on succession planning, increasing the value of a financial practice is a key deliverTable of ContentsIntroduction xi Part One Management Efficiency Chapter 1 The Efficient Management Philosophy 3 Communication Is Key 4 The Irony of Micromanaging 7 Delegate, Don’t Dominate 10 Summary 18 Chapter 2 Managing Resources 21 Efficiency versus Efficacy 21 Outsourcing 26 Downsizing 29 Managing Change: A Process of Inclusion 31 Summary 34 Chapter 3 Managing People and Communications 37 Step One: Pre-hire Preparation 37 Step Two: Background Information 38 Step Three: The Interview 39 Developing a Compensation Plan 40 Handling Confidential Information 45 Two Examples 46 The Holistic Approach 47 The Right Job Done by the Right People 53 Summary 56 Part Two Technology Efficiency Chapter 4 Client Relationship Management 61 Leveraging Technology 61 Summary 71 Chapter 5 Other Software Issues 73 Evernote 73 Digital Note-Taking Tools 74 Tablets and Storage Solutions 75 Rebalancing Software 79 Summary 82 Chapter 6 Systems Integration 85 Software Integration and Communication 85 Protecting Client Data 88 Summary 91 Part Three Process Efficiency Chapter 7 Building Procedures 95 Financial Plan Production Procedure 97 Flowcharts 100 Business Continuity Plans 102 Social Media Policies 105 Using Technology to Standardize Client Service Procedures 108 Summary 112 Chapter 8 Workflow Management Systems 115 Project Management Workflows 122 Workflow Systems: Efficient Methods for Tracking Tasks in the Office 125 Summary 127 Part Four Design Efficiency Chapter 9 Office Space Utilization 131 Creating a Paperless Office 132 Communications in the Office 135 Auditory and Visual Distractions 135 Outsourcing 138 Improving First Impressions 138 Feng Shui Tips for Your Business and Office 140 Summary 142 Chapter 10 Efficient Branding 145 Blue Ocean Strategy 145 Marketing Services 152 Efficient Websites 152 Summary 156 Afterword 159 Impact on Productivity, Profitability, Time Management, and Firm Capacity 161 Impact on Business Valuation 161 First Case Study 162 Second Case Study 165 About the Companion Website 171 About the Author 173 Index 175

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Book SynopsisA guidebook for the journey from exhaustion to enlightenment Chronic multitasking and ever-increasing demands on our time and energy have caused a neurochemically-based dependence on sources of stress and stimulation to provide fuel for our chaotic lifestyles.Table of ContentsForeword Dr. Daniel L. Kirsch ix Preface Monkey Business xiii Introduction The Crash xvii I Understanding Stress Addiction 1 1 Are You a Stress Addict? 3 2 Why Taking It Easy Is Hard 25 3 How to Use Stress for Success 39 II Recharge Your Energy 53 4 Step 1: Rest 55 5 Step 2: Repair 87 6 Step 3: Rebuild 105 III Reprogram Your Operating System 119 7 Step 4: Rethink 121 8 Step 5: Redesign 137 Final Thoughts 157 Notes 163 Resources 169 Index 173

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Book SynopsisCovering the core functions of association management at a high but practical level, this book is suitable for professionals who are leading and managing membership organizations and those preparing for the Certified Association Executive (CAE)credential.Table of ContentsPreface xi John B. Cox, FASAE, CAE Acknowledgments xv 1 A Prescription For A Successful Cse 1 Cheryl O. Ronk, CMP, FASAE, CAE, and Susan S. Radwan, SMP, ARM, CAE 2 Mission 15 Kerry C. Stackpole, FASAE, CAE 3 Management 29 Mark Engle, DM, FASAE, CAE 4 Managing The Complex Association Enterprise 51 Gary A. LaBranche, FASAE, CAE 5 Business Models and Economic Drivers 71 Paul Pomerantz, FASAE, CAE 6 Identity and Branding 83 Mark N. Dorsey, FASAE, CAE 7 Financial Management 101 Rob Batarla, MBA, CPA, CAE 8 Globalization 117 Dick Blatt and Donna Hasslinger Tips from Those Who Know: A Non-U.S.-Based View from Field Experience 121 Alfons Westgeest and Dani Kolb The Planning Continuum 135 Susan S. Radwan, SMP, ARM, CAE 9 Environmental Scanning and Futures Analysis 139 Bruce Butterfield, APR, FASAE 10 Environmental Scanning 153 Susan E. Avery, CAE 11 Strategic Planning 163 Robert H. Rich, PhD, CAE Strategic Planning from a CSE Viewpoint 171 Mark W. Light, CAE 12 High-Yield Tactical Planning 175 John B. Cox, FASAE, CAE 13 Business Planning 189 Brian Birch, CAE, and Susan S. Radwan, SMP, ARM, CAE Governance: An Introduction 203 Beth Gazley, PhD 14 Governance Structures, Process, and Culture 207 Christine McEntee, FASAE 15 Governance Relationships 223 Richard Yep, CAE, FASAE Collaborative Leadership in Governance 225 Gabriel Eckert, CAE 16 Volunteer Leadership Development 239 Holly Duckworth, CMP, CAE A Critical Understanding 240 A Solution to Succession Planning 254 Susan S. Radwan, SMP, ARM, CAE 17 Component Relations 257 Lowell M. Aplebaum, CAE Case Study: Organizational Reviews and Strategic Planning for State Associations 263 Luis A. Rivera, MBA, CAE 18 Membership Recruitment And Retention 275 Jay L. Karen, CAE 19 Standard Setting 289 Dorothy I. Mitstifer, PhD 20 Legal Issues In Association Standard Setting, Certification and Accreditation Programs, and Codes Of Ethics 303 Jeffrey S. Tenenbaum, Esq., and Beth A. Caseman, Esq. 21 Developing And Managing Programs, Products, and Services 321 Mariah Burton Nelson, MPH, CAE 22 Fundraising and Development 337 Todd Wurschmidt, PhD, CFRE, FASAE, CAE, and Erin M. Fuller, MPA, FASAE, CAE Margin of Excellence: Why Fundraising Is Important for Associations 339 Paulette V. Maehara, CFRE, CAE (ret.) Legal Aspects of Association Fundraising 341 Jeffrey S. Tenenbaum, Esq., and Kristalyn Loson, Esq. 23 Meeting and Event Management 353 Dawn M. Mancuso, MAM, FASAE, CAE, and Natasha J. Ross, CMP 24 Certification Principles 371 B. Denise Roosendaal, CAE, and Anjali Weber Consider Accrediting Your Organization 382 Melissa Sines 25 Affinity Programs 389 Susan Moseley, CAE 26 Optimizing Professional Development 405 Donald R. Levy, MEd 27 Strategic Leadership 429 Barbara Byrd Keenan, FASAE, CAE 28 Diversity and Inclusion 445 Velma R. Hart, FASAE, CAE, and D. A. Abrams, CAE 29 Human Resource Management 461 Matthew Gertzog, MBA, FASAE, CAE 30 Integral Technology Management 479 Steve DeHaan, CAE 31 Legal Issues 491 Jefferson C. Glassie, JD 32 Legal Liability Risk Management 503 Jeffrey P. Altman, JD Protecting Your Organization Through Careful Risk Review 513 P. Allen Haney, CPCU, CLU, ChFC, CASL, ChHC, FASAE 33 Facility Management 521 Mike Moss, CAE 34 Building Effective Industry Supplier Partnerships 539 Brian Stevens, FASAE, and Gregg Balko, FASAE, CAE 35 Knowledge Management 549 Richard V. Lawson and Robert C. Nedbal 36 Research and Evaluation 565 Marc Beebe, CAE, and Elena Gerstmann, PhD, FASAE, CAE 37 Government Relations, Public Policy, and Coalition Building 581 Stefanie Reeves, MA, CAE 38 Marketing and Communications 597 Tom Quash, CAE 39 Publishing and Media 613 Debra J. Stratton and Angela Hickman Brady Digital Disruption: A Survival Guide 625 Julie Shoop Index 631

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Book SynopsisThe fundamentals of public administration, from the world''s leading practitioners Handbook of Public Administration is the classic, comprehensive guide to the field, featuring original writings from the world''s foremost public administration thought leaders and practitioners. Intended to help both public administration students and practitioners navigate administrative challenges, overcome obstacles, and improve effectiveness, this guide provides a complete overview of the entire field. The information is organized into seven parts representing key domains of knowledge and practice that are essential for effective public administration. These reflect changes in the state of modern public administration, the factors that influence policies and programs, the mechanics of how government works, and the tools that help administrators get things done. Readers will find insightful discussions on the challenges of contemporary governance and the ethics of public administratTable of ContentsForeword xvii Paul A. Volcker Preface xxi James L. Perry and Robert K. Christensen The Editors xxvii The Contributors xxxi Acknowledgments xlvii Part One: Governing for Collective Action 1 1 Governing in an Age of Transformation 5 Donald F. Kettl The Changing Environment 6 Transformation 11 From the Administrative State to Stateless Administration 19 Summary 21 2 The Changing Character of the American Intergovernmental System 23 Laurence J. O’Toole Jr. Knowledge about Effective Practice 25 Implications 35 Summary 36 3 Governance in an Era of Partnerships 38 Barbara C. Crosby, Melissa M. Stone, and John M. Bryson Clarifying Terms 40 The Environment and Its Effects on Collaborations 42 Environmental Effects on a Collaboration’s Governance Processes and Structures 47 Implications 51 Summary 53 4 Governing in a Global Context 55 Jonathan G. S. Koppell Organizational Responses to Globalization 56 Public Administration in the Age of Globalization 63 Implications of Transnational Organization Design for Public Administration and Management 68 Summary 69 Part Two: Building Infrastructures for Accountability 73 5 Understanding How Public Law Reinforces Administrative Responsibility 77 Phillip J. Cooper Contemporary Challenges and Classic Issues 78 Classic Conceptions and Contemporary Governance 81 Public Law Responsibility in Different Forms in Today’s Context 83 Law’s Meaning at Two Critically Important Levels: Effective Practice and Legitimacy 89 Summary 95 6 Advancing Good Government through Fighting Corruption 97 Milena I. Neshkova and Allan Rosenbaum Definition, Forms, and Consequences of Corruption 99 Theories of Corruption 101 Empirical Evidence on Corruption 107 Strategies for Reducing Corruption 111 Summary 118 7 Using Transparency to Reinforce Responsibility and Responsiveness 120 Gregory A. Porumbescu and Tobin Im Knowledge about Effective Practice 121 Research Findings and Evidence about Effective Practice 124 Judgments about Effective Practice Grounded in Administrative Experience 130 Implications 134 Summary 135 8 Using Public Participation to Enhance Citizen Voice and Promote Accountability 137 Tina Nabatchi, Jack Alexander Becker, and Matt Leighninger Understanding Accountability 138 Understanding Public Participation 140 Summary 150 Part Three: Implementing Policy Using Tools of Collective Action 153 9 Developing Effective Relations with Legislatures 157 Anne M. Khademian and Fatima Sparger Sharif The Context of Legislative Liaison Work 159 Structural and Procedural Elements of Managing Legislative Relations 163 Strategic and Tactical Elements of Managing Legislative Initiatives: No Surprises 170 Summary 179 10 Designing Effective Programs 180 Michael Howlett, Ishani Mukherjee, and Jeremy Rayner Components of Public Policy and Effective Program Design 181 Policy Programs and Policy Design: A Short History 184 Principles for Designing Programs: Policy-Program Linkages (I) 187 Principles for Designing Programs: Program-Measure Linkages (II) 191 Summary 195 11 Using Grants to Achieve Public Purposes 197Sean Nicholson-Crotty Scope and Mechanisms of the Grant-in-Aid System 198 The Politics of Grant Distribution 201 Managing Federal Grants-in-Aid 204 Summary 212 12 Contracting in Pursuit of Public Purposes 215 Zachary S. Huitink, David M. Van Slyke, and Trevor L. Brown Fundamentals 217 Outlook 231 Conclusion 233 Summary 234 13 Coproducing Public Services with Service Users, Communities, and the Third Sector 235 Tony Bovaird and Elke Loeffler What We Know about Effective Practice in Coproduction 238 Implications 247 Summary 249 14 Advancing Public Good through Entrepreneurship 251 Wolfgang Bielefeld Knowledge about Effective Practice 252 Research Findings 255 Implications 268 Summary 269 Part Four: Managing for Public Performance 271 15 Leading Public Organizations Strategically 275 Richard M. Walker, Chan Su Jung, and Gong-Rok Kim Knowledge about Effective Strategy Content Practices 277 Research Findings 280 Implications 288 Summary 291 16 Managing Effective Collaborations 293 Michael McGuire and Chris Silvia Collaborative Public Management 295 Managing Awareness 298 Managing Boundaries 300 Managing Constraints 302 Managing Deliberations 305 Managing External Constituencies 307 Summary 309 17 Tracking the Quality of Services 312 Harry P. Hatry The Brief History and Limitations of Service Quality Measurement 313 Need for Multiple Types of Performance Indicators 314 Sources of Data and Data Collection Procedures 316 Improving the Usefulness of Performance Measurement Systems 320 Uses for Service Quality Information 328 Problems in Performance Measurement 329 Role of Ad Hoc Program Evaluations 330 Summary 331 18 Evaluating the Performance of Public Programs 333 Kathryn E. Newcomer Context for Evaluation of Government Performance 335 Evaluation Practice in the Twentieth-First Century 339 Using Evaluation to Improve Performance 347 Summary 351 19 Motivating Employees Using Public Service 353 Wouter Vandenabeele and Nina Mari Van Loon Theories and Evidence about Public Service Motivation 354 Research Findings and Evidence 358 Implications and Application: Harnessing the Power of Public Service Motivation 363 Summary 365 20 Realizing the Promise of Diversity 366 David W. Pitts and Sarah E. Towne Defining and Understanding Organizational Diversity 367 Frameworks for Understanding Organizational Diversity and Work Outcomes 369 Strategies for Managing Organizational Diversity 373 Evolving Research on Diversity and Inclusion 376 Future Directions for Research and Practice 379 Summary 381 21 Understanding and Overcoming Resistance to Organizational Change 382 Sergio Fernandez Resistance to Change 383 Sources of Resistance to Change 386 Overcoming Resistance to Change 392 Summary 396 Part Five: Developing Effective Administrative Systems 399 22 Performance Budgeting 403 Alfred Tat-Kei Ho Performance Budgeting Practices around the World 404 Institutional and Organizational Constraints on Performance Budgeting Practices 407 Implications for Performance Budgeting Design and Practices 411 Summary 414 23 Designing and Administering Revenue Systems 416 Yilin Hou Government Revenues 417 Reliable Revenue Systems 418 Patterns and Trends of Revenue Systems 419 Evaluation Criteria of Revenue Systems 419 Recent Research and Empirical Evidence about the Criteria 423 Revenue System Administration 427 Improving Current Systems 429 Summary 434 24 Managing E-Government 436 M. Jae Moon and Eric W. Welch Advances in Theories and E-Government Studies 437 Advances in E-Government Practice 443 Moving toward E-Governance for Open, Collaborative, and Integrative Government 450 Critical Success Factors for the Management of E-Government 453 Summary 455 25 Designing Social Media Strategies and Policies 456 Ines Mergel Distinguishing Types of Social Media Tools 459 Current Social Media Practices in the Public Sector 461 Designing a Social Media Strategy and Policy 462 Managerial Challenges for Implementing Social Media in the Public Sector 467 Summary 468 26 Compensating Public Sector Employees 469 Jared J. Llorens The Unique Context of Public Sector Compensation 470 The Case of the US Federal Government 472 Challenges for Practice and Research 481 Practical Guidance for Public Managers and Policymakers 482 Summary 484 Part Six: Sharpening the Public Administrator’s Skill Set 487 27 Enacting Collective Leadership in a Shared-Power World 489 Sonia M. Ospina and Erica Gabrielle Foldy Collective Leadership and Democratic Governance: What We Know 490 Enacting Collective Leadership: What Research Tells Us 495 Enacting Collective Leadership inside Organizations 495 Enacting Collective Leadership in Complex, Shared-Power Environments 497 Enacting Collective Leadership in Large Collaborative Networks 499 Implications: Convergences and Cornerstones of Collective Leadership 502 Summary 506 28 Negotiating for the Public Good 508 Lisa Blomgren Amsler What to Negotiate: Problems and Context 509 When to Negotiate and When Not To 509 Why Negotiate: Empirical Evidence on Practice 510 How to Negotiate: Tools and Skills to Prepare for and Initiate Negotiation 511 Principled or Interest-Based Negotiation and Positional or Hard Bargaining 519 How Not to Negotiate and How to Recognize Hard Bargaining 524 Summary 526 29 Becoming and Being an Effective Collaborator 528 Rosemary O’Leary Knowledge about Effective Practice 529 Common Themes in the Literature 530 Implications for Applying This Knowledge to Public Administration Practice 541 Summary 545 30 Communicating Effectively 546 James L. Garnett Applying Knowledge about Effective Communication Practice 547 Implications and Lessons from Hard Knocks Experience 559 Summary 562 31 Developing Intrapersonal Skills 564 Maria P. Aristigueta and Robert B. Denhardt Intrapersonal and Interpersonal Skills 565 Developing Intrapersonal Skills 567 Practical Advice for Developing Intrapersonal Skills 573 Summary 577 Part Seven: Professionalizing Public Administration Practice 579 32 Embracing Ethical Principles for Public Action 583 Brian N. Williams Reexamining the Historical Meaning of Public Service 585 How Best to Guard the Guardians? 588 Emerging Opportunities to Embrace Ethical Principles in Public Action: A View from Below 591 Out of Darkness and into the Light: Implications for Consistent Ethical Actions 594 Conclusion 596 Summary 597 33 Understanding the Obligations of Codes of Ethics 598 Liza Ireni-Saban Codes of Ethics as Markers of Public Administration Professional Identity 600 Measuring the Effectiveness of Codes of Ethics in Public Administration 605 Assessing the Effective Implementation of Codes of Ethics in Public Administration 607 Comparative Analysis of Codes of Ethics Implementation Efforts 608 Summary 614 34 Understanding Your Liability as a Public Administrator 616 Stephanie P. Newbold Knowledge about Effective Practice 620 Implications 632 Summary 633 35 Effective Governance, Effective Administrators 636 James L. Perry and Robert K. Christensen What Distinguishes Effective Governance? 637 What Makes an Effective Public Administrator? 643 Public Administration as a Profession 648 References 650 Index 747

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Book SynopsisRadical, creative, often extreme, and incredibly successful management techniques from a leading global entrepreneur Written from the point of view of someone achieving business success in today''s turbulent economy, Forget Strategy. Get Results offers you a fresh way of thinking about successfully managing any sort of business, under any conditions. Controversial, thought-provoking, and entertaining, it delivers TelecityGroup founder and former CEO, Michael Tobin OBE''s, unconventional approach to management and shares the lessons he''s learned on his path to building one of the world''s largest data center provider companies. Radical, creative, often extreme, the techniques it describes are the same ones Michael used every day at TelecityGroup, and with which he has achieved nothing short of awe-inspiring results. Inspiration and practical tips for managers or business leaders who are stuck in a rut and in search of new ways to motivate their teams, makeTrade Reviewa fun and breezy read (People Management, April 2014) His book is a refreshing antidote to the blandness of so many how I made it big business books. In it, he commends a very different style of leadership to the usual, preferring instinct, quirkiness and chance-taking over the usual management-speak. (IDG Connect, April 2014) A wonderful read. Not for the faint-hearted. (Dialogue, June 2014) well worth reading as it will challenge your 'norms' and make you think about how you really can get the best out of your people. (CMI Book Club, July 2014)Table of ContentsIntroduction 1 1 Fear 9 2 Freedom 29 3 Flexibility 51 4 Failure 73 5 Faith 97 6 Fortune 121 7 Fortitude 143 8 Focus 163 9 Fun 187 10 Future 207 On Groundless Ground 227 Acknowledgements 235 About Michael Tobin 237

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Book SynopsisTake control of your construction contracting business and manage it through the natural highs and lows of the construction market. Learn from a team of construction business veterans led by Thomas C. Schleifer, who is commonly referred to as a construction business turnaround expert due to the number of construction companies he has rescued from financial distress. His financial acumen, combined with his practical, hands-on experience, has made him a sought-after private consultant. His experience and no-nonsense philosophy have truly given him a unique perspective. Important topics covered include: Understanding the primary areas of construction business failure in the next decade Minimizing business risk with real-world examples Developing a positive and competent management attitude and strategy Discover how to maneuver through this complicated and risky industry by using the authors'' research and proven success strategiesTable of ContentsForeword xiii Preface xv Acknowledgments xix How to Use This Book xxi Part 1 xxi Part 2 xxi A Teaching Text xxi About the Authors xxiii PART 1 1 1 Managing with Confidence 3 1.1 Lessons Learned 3 1.2 Objectives of This Book 4 1.3 Managing Areas of Risk 4 1.4 Recognizing Signs of Potential Trouble 5 1.5 Layers of Management 6 1.6 Owner versus Top Management 7 1.7 Disciplining Performance 7 1.8 Boards of Directors 8 1.9 Accountability 9 1.10 Selecting the Members 9 1.11 Importance of Credit 10 1.12 Volume versus Profit 11 1.13 Employee Benefits and Compensation 12 1.14 Borrowing 13 1.15 Business Planning 13 Chapter Review Questions 17 Critical Thinking and Discussion Questions 17 2 Elements of Contractor Failure 19 2.1 Capitalizing on Experience 19 2.2 Increase in Project Size 20 2.3 Unfamiliarity with New Geographic Areas 21 2.4 Moving into New Types of Construction 23 2.5 Changes in Key Personnel 26 2.6 Lack of Managerial Maturity in Expanding Organizations 28 Chapter Review Questions 29 Critical Thinking and Discussion Questions 30 3 Increase in Project Size 31 3.1 Limits of Growth 32 3.2 Increased Risks with Larger Projects 32 3.3 Case Study 33 3.4 Case Study Review 37 3.5 Underestimating the Size 37 3.6 Owners and Retainage 39 3.7 Allocating Time 39 3.8 Alternatives to Taking on Large Projects 39 3.9 Conclusion 41 Chapter Review Questions 41 Critical Thinking and Discussion Questions 42 4 Change in Geographic Location 43 4.1 Defining “Normal Area” 43 4.2 Reasons for Changing Geographic Area 43 4.3 Case Study: Long Distance Project 44 4.4 Review of the Long Distance Project Case Study 46 4.5 Managing the Risk with Long Distance Projects 47 4.6 Case Study: Regional Office 48 4.7 Review of the Regional Office Case Study 49 4.8 The Need for Personal Attention 50 4.9 Opening a Regional Office 50 4.10 Regional Office Contingency Plan 51 4.11 Conclusion 53 Chapter Review Questions 54 Critical Thinking and Discussion Questions 54 5 Changing or Adding to Type of Construction Performed 57 5.1 Reasons for Changes in Type of Work 57 5.2 Challenge: Lack of Experience 58 5.3 Challenge: Differences That Appear Subtle 60 5.4 Resolution: Know Your Specialty 60 5.5 Background to Case Studies 61 5.6 Case Study 1 61 5.7 Case Study 2 62 5.8 Example: Union versus Open Shop 64 5.9 Know the Risks 65 5.10 Volume versus Profit Alternative 65 5.11 Withdrawal Plan 66 5.12 Conclusion 67 Chapter Review Questions 67 Critical Thinking and Discussion Questions 68 6 Replace Key Personnel 69 6.1 Identifying Key People 69 6.2 Partners 70 6.3 Founders and Succession 71 6.4 Inactive Founders 72 6.5 Succession Case Study 72 6.6 New Management Team 75 6.7 Adding Key Personnel 75 6.8 Management “Dilution” 76 6.9 Summary 77 Chapter Review Questions 78 Critical Thinking and Discussion Questions 78 7 Managerial Maturity 81 7.1 Start-Up Construction Companies 81 7.2 Importance of Management Skills 82 7.3 Company Growth Phases 83 7.4 Limit of Managerial Effectiveness 84 7.5 Company Growth and Management Thresholds 85 7.6 Telltale Signs of Insufficient Managerial Maturity 85 7.7 The Challenge of Management Changes 86 7.8 Delegation of Authority 87 7.9 Test of Delegation 87 7.10 Managerial Maturity Case Study 88 7.11 Summary 90 Chapter Review Questions 91 Critical Thinking and Discussion Questions 92 8 Accounting Systems 93 8.1 Accounting and Information Management 93 8.2 Types of Systems 93 8.3 Who Is Responsible? 94 8.4 Accounts Payable 95 8.5 Disputed Invoices 96 8.6 Case Study 96 8.7 Recording Liabilities 98 8.8 Accounts Receivable 99 8.9 Timely Data Entry 99 8.10 Summary 100 Chapter Review Questions 101 Critical Thinking and Discussion Questions 101 9 Evaluating Contract Profitability 103 9.1 Measuring Performance 103 9.2 Accounting for Profit 104 9.3 Selection of Systems 105 9.4 Percentage of Completion 106 9.5 Estimated Profit 107 9.6 Case Study 107 9.7 Percentage of Completion Method of Accounting 108 9.8 Construction— Work In Progress Method 110 9.9 Over- and Underbilling 113 9.10 Impact of Total Revenue 114 9.11 Cost Control 116 9.12 Timeliness 116 9.13 Cost Control versus General Ledger 117 9.14 Tracking Costs 117 9.15 Working without Information 118 9.16 Summary 119 Chapter Review Questions 119 Critical Thinking and Discussion Questions 120 10 Equipment Cost Management 123 10.1 Ownership Costs 123 10.2 How Much to Own 123 10.3 Reasons to Buy 124 10.4 Competitive Position 124 10.5 Calculating Equipment Costs 125 10.6 Time and Usage 125 10.7 Replacement Costs 127 10.8 Equipment Costs Charged to Projects 127 10.9 Idle Equipment 128 10.10 Cash Flow 128 10.11 Equipment Obsolescence 129 10.12 Equipment Obsolescence Case Study 130 10.13 Replacement Cost Incurred Daily 131 10.14 Summary 133 Chapter Review Questions 133 Critical Thinking Questions 134 11 Other Industry Concerns 135 11.1 Introduction 135 11.2 Growth and Risk 135 11.3 Market Driven 136 11.4 Controlling the Need for Volume 136 11.5 Rate of Growth 137 11.6 Flexible Overhead 138 11.7 Mobility of the Industry 139 11.8 Diminished Profits 140 11.9 Employee Benefits and Compensation 140 11.10 Motivation and Loyalty 142 11.11 Internal Company Disputes 142 11.12 Debt 143 11.13 Business Planning 144 11.14 Recommendations 145 Chapter Review Questions 145 Critical Thinking and Discussion Questions 145 PART 2 147 12 Financial Management Issues 149 12.1 Keys to Success 150 12.2 What Financial Statement Are Supposed to Convey 150 12.3 Three Major Functions 151 12.4 Financial Statement Basics 152 12.5 Balance Sheet 153 12.6 The Holding Tank Concept 155 12.7 Assets 156 12.8 Current Assets 156 12.9 Property and Equipment 157 12.10 Other Assets 158 12.11 Liabilities 158 12.12 Equity 159 12.13 Income Statement 160 12.14 Financial Statement Sets 161 12.15 Summary 163 Chapter Review Questions 163 Critical Thinking and Discussion Questions 164 13 Financial Analysis and Indicators 167 13.1 Working Capital 168 13.2 Calculating Target Backlog 169 13.3 Calculating Target Annual Income 169 13.4 Maximizing Working Capital 169 13.5 Liquidity 171 13.6 Current Ratio 171 13.7 Quick Ratio 172 13.8 Receivables to Payables Ratio 172 13.9 Leverage 173 13.10 Financial Capacity 173 13.11 Additional Indicators 174 13.12 Break-Even Point 174 13.13 RScore 176 13.14 Change Percentages 177 13.15 Summary 177 Chapter Review Questions 179 Critical Thinking and Discussion Questions 180 14 Projection and Budgets 181 14.1 Terms 181 14.2 The Projection Process 182 14.3 The Pre-Projection Process 183 14.4 Key Operational Factors 184 14.5 The Projection Process 185 14.6 Putting the Projection to Use 191 14.7 Short-Term Cash Flow Projections 192 14.8 Summary 193 Chapter Review Questions 193 Critical Thinking and Discussion Questions 194 15 The Effective Use of Credit 195 15.1 Introduction 195 15.2 The Primary Creditors 195 15.3 Banking 196 15.4 Bonding 198 15.5 Leasing 200 15.6 Summary 202 Chapter Review Questions 203 Critical Thinking and Discussion Questions 204 16 Making Decisions in Volatile Conditions 205 16.1 The Effects of Market Cycles 205 16.2 G & A Stair-Steps 207 16.3 Using Cycles Positively 209 16.4 Consecutive Cycles and Fighting Tendencies 210 16.5 Summary 210 Chapter Review Questions 211 Critical Thinking and Discussion Questions 212 17 Success Factors for a Changing Industry 213 17.1 What a Client Wants 213 17.2 A Client Perspective of the Contract 215 17.3 How Contracts Are Awarded 217 17.4 How Contracts Are Won 218 17.5 Relationships and Contract Divergence 219 17.6 The Client’s Vexing Problem 221 17.7 Goals of Alternative Delivery Methods 221 17.8 Successful RFP Response Strategies 224 17.9 Effectively Using Risk Analysis in a Proposal 225 17.10 How to Develop a Winning Proposal 230 17.11 Successful Interviewing Strategies 231 17.12 Summary 233 Chapter Review Questions 233 Critical Thinking and Discussion Questions 234 18 Performance Measurement 237 18.1 What to Measure 238 18.2 Setting the Client’s Expectations 238 18.3 Risk-Based Preplanning 239 18.4 Measuring Project Performance 242 18.5 Measuring Past Performance 244 18.6 Performance-Based Client Relationships 244 18.7 Measurement and Leadership 245 18.8 Summary 248 Chapter Review Questions 248 Critical Thinking and Discussion Questions 249 Appendix: Answer Key for Chapter Review Questions 251 Index 253

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Book SynopsisThe ASAE CAE preparation guide featuring 100 exam questions This is the ASAE test prep resource for the CAE exam, which leads to certification as an association executive. The ASAE CAE Study Guide (2015): Preparation Reference for the Certified Association Executive Exam + Practice Test Bank is the only book with a practice exam based on actual questions released from the official CAE item bank. This edition reflects newly updated and revised job analysis study findings from the American Society of Association Executives (ASAE). In this book, you'll find everything you need to feel confident on test day, including high-level summaries of all the content covered in the CAE content outline's nine domains. In addition to easy-to-digest content sections, CAE Study Guide (2015) is full of indispensable resources for anyone preparing for CAE certification. The online practice exam includes 100 questions released from the official CAE exam database, and teTable of ContentsAcknowledgments ix Introduction xi Section 1 Getting Started 1 Introduction 1 What Is Certification? 1 Reasons for Earning the CAE 2 Are You Ready to Earn the CAE? 4 Evaluating Where You Are Now 9 Section 2 Creating and Executing a Study Plan 25 Planning Your CAE Exam Study Path 25 Identifying Study Resources 28 Creating a Personalized Study Schedule 30 Participating in a Study Group 35 Using Your Study Time Effectively 40 Section 3 Studying the Domain Content 47 The CAE Domains—Basis and Creation 47 Studying the Content Domains 48 Domain 1 Strategic Management 50 Recommended Reading 50 Key Terms and Concepts 51 Domain 1 Content Review 65 Domain 1 Exam Content Outline Self-Assessment 77 Study Questions 83 Section Review Considerations 93 Study Questions Answer Key 94 Domain 2 Governance and Structure 96 Recommended Reading 96 Key Terms and Concepts 97 Domain 2 Content Review 103 Domain 2 Exam Content Outline Self-Assessment 105 Study Questions 109 Section Review Considerations 113 Study Questions Answer Key 116 Domain 3 Membership Development 118 Recommended Reading 118 Key Terms and Concepts 119 Domain 3 Content Review 122 Domain 3 Exam Content Outline Self-Assessment 130 Study Questions 133 Section Review Considerations 139 Study Questions Answer Key 141 Domain 4 Programs, Products, and Services 143 Recommended Reading 143 Key Terms and Concepts 144 Domain 4 Content Review 151 Domain 4 Exam Content Outline Self-Assessment 156 Study Questions 161 Section Review Considerations 167 Study Questions Answer Key 168 Domain 5 Leadership 169 Recommended Reading 169 Key Terms and Concepts 170 Domain 5 Content Review 174 Domain 5 Exam Content Outline Self-Assessment 180 Study Questions 184 Section Review Considerations 191 Study Questions Answer Key 193 Domain 6 Administration 195 Recommended Reading 195 Key Terms and Concepts 196 Domain 6 Content Review 205 Domain 6 Exam Content Outline Self-Assessment 218 Study Questions 224 Section Review Considerations 234 Study Questions Answer Key 237 Domain 7 Knowledge Management and Research 239 Recommended Reading 239 Key Terms and Concepts 240 Domain 7 Content Review 241 Domain 7 Exam Content Outline Self-Assessment 246 Study Questions 248 Section Review Considerations 251 Study Questions Answer Key 252 Domain 8 Public Policy, Government Relations, and Coalition Building 254 Recommended Reading 254 Key Terms and Concepts 255 Domain 8 Content Review 261 Domain 8 Exam Content Outline Self-Assessment 268 Study Questions 270 Section Review Considerations 274 Study Questions Answer Key 275 Domain 9 Marketing, Public Relations, and Communications 277 Recommended Reading 277 Key Terms and Concepts 277 Domain 9 Content Review 281 Domain 9 Exam Content Outline Self-Assessment 289 Study Questions 291 Section Review Considerations 296 Study Questions Answer Key 298 Section 4 Exam Day Preparation—and Beyond 301 Preparing for Exam Day 301 Taking the CAE Exam 305 After the Exam 309 Section 5 CAE Practice Exam 311 Introduction 311 CAE Abbreviated Practice Exam (Full Version Online) 314 Section 6 Appendix 321 ASAE Standards of Conduct 321 Practice Exam Answer Key 331

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Book SynopsisThe leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program''s operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You''ll discover robust analysis methods that produce a more accurate picture of program results, and learn hoTable of ContentsFigures, Tables, and Exhibits ix Preface xv The Editors xxi The Contributors xxv Part One: Evaluation Planning and Design 1 1. Planning and Designing Useful Evaluations 7Kathryn E. Newcomer, Harry P. Hatry, Joseph S. Wholey 2. Analyzing and Engaging Stakeholders 36John M. Bryson, Michael Quinn Patton 3. Using Logic Models 62John A. McLaughlin, Gretchen B. Jordan 4. Exploratory Evaluation 88Joseph S. Wholey 5. Performance Measurement 108Theodore H. Poister 6. Comparison Group Designs 137Gary T. Henry 7. Randomized Controlled Trials 158Carole J. Torgerson, David J. Torgerson, Celia A. Taylor 8. Conducting Case Studies 177Karin Martinson, Carolyn O’Brien 9. Recruitment and Retention of Study Participants 197Scott C. Cook, Shara Godiwalla, Keeshawna S. Brooks, Christopher V. Powers, Priya John 10. Designing, Managing, and Analyzing Multisite Evaluations 225Debra J. Rog 11. Evaluating Community Change Programs 259Brett Theodos, Joseph Firschein 12. Culturally Responsive Evaluation 281Stafford Hood, Rodney K. Hopson, Karen E. Kirkhart Part Two: Practical Data Collection Procedures 319 13. Using Agency Records 325Harry P. Hatry 14. Using Surveys 344Kathryn E. Newcomer, Timothy Triplett 15. Role Playing 383Claudia L. Aranda, Diane K. Levy, Sierra Stoney 16. Using Ratings by Trained Observers 412Barbara J. Cohn Berman, Verna Vasquez 17. Collecting Data in the Field 445Demetra Smith Nightingale, Shelli Balter Rossman 18. Using the Internet 474William C. Adams 19. Conducting Semi-Structured Interviews 492William C. Adams 20. Focus Group Interviewing 506Richard A. Krueger, Mary Anne Casey 21. Using Stories in Evaluation 535Richard A. Krueger Part Three: Data Analysis 557 22. Qualitative Data Analysis 561Delwyn Goodrick, Patricia J. Rogers 23. Using Statistics in Evaluation 596Kathryn E. Newcomer, Dylan Conger 24. Cost-Effectiveness and Cost-Benefit Analysis 636Stephanie Riegg Cellini, James Edwin Kee 25. Meta-Analyses, Systematic Reviews, and Evaluation Syntheses 673Robert Boruch, Anthony Petrosino, Claire Morgan Part Four: Use of Evaluation 699 26. Pitfalls in Evaluations 701Harry P. Hatry, Kathryn E. Newcomer 27. Providing Recommendations, Suggestions, and Options for Improvement 725George F. Grob 28. Writing for Impact 739George F. Grob 29. Contracting for Evaluation Products and Services 765James B. Bell 30. Use of Evaluation in Government 798Joseph S. Wholey 31. Evaluation Challenges, Issues, and Trends 816Harry P. Hatry, Kathryn E. Newcomer, Joseph S. Wholey Name Index 833 Subject Index 841

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Book SynopsisFeatures of statistical and operational research methods and tools being used to improve the healthcare industry With a focus on cutting-edge approaches to the quickly growing field of healthcare, Healthcare Analytics: From Data to Knowledge to Healthcare Improvement provides an integrated and comprehensive treatment on recent research advancements in data-driven healthcare analytics in an effort to provide more personalized and smarter healthcare services. Emphasizing data and healthcare analytics from an operational management and statistical perspective, the book details how analytical methods and tools can be utilized to enhance healthcare quality and operational efficiency. Organized into two main sections, Part I features biomedical and health informatics and specifically addresses the analytics of genomic and proteomic data; physiological signals from patient-monitoring systems; data uncertainty in clinical laboratory tests; predictive modelTable of ContentsList of Contributors xvii Preface xxi Part I Advances In Biomedical And Health Informatics 1 1 Recent Development in Methodology for Gene Network Problems and Inferences 3Sung W. Han and Hua Zhong 1.1 Introduction 3 1.2 Background 5 1.3 Genetic Data Available 7 1.4 Methodology 7 1.4.1 Structural Equation Model 8 1.4.2 Score Function Formulation 9 1.4.3 Two-Stage Learning 12 1.4.4 Further Issues 13 1.5 Search Algorithm 13 1.5.1 Global Optimal Solution Search 13 1.5.2 Heuristic Algorithm for a Local Optimal Solution 14 1.6 PC Algorithm 15 1.7 Application/Case Studies 16 1.7.1 Skin Cutaneous Melanoma (SKCM) Data from the TCGA Data Portal Website 16 1.7.2 The CCLE (Cancer Cell Line Encyclopedia) Project 20 1.7.3 Cellular Signaling Network in Flow Cytometry Data 20 1.8 Discussion 23 1.9 Other Useful Softwares 23 Acknowledgments 24 References 24 2 Biomedical Analytics and Morphoproteomics: An Integrative Approach for Medical Decision Making for Recurrent or Refractory Cancers 31Mary F. McGuire and Robert E. Brown 2.1 Introduction 31 2.2 Background 32 2.2.1 Data 33 2.2.2 Tools 33 2.2.3 Algorithms 34 2.2.4 Literature Review 35 2.3 Methodology 37 2.3.1 Morphoproteomics (Fig. 2.1(1–3)) 39 2.3.2 Biomedical Analytics (Fig. 2.1(4–10)) 40 2.3.3 Integrating Morphoproteomics and Biomedical Analytics 44 2.4 Case Studies 46 2.4.1 Clinical: Therapeutic Recommendations for Pancreatic Adenocarcinoma 46 2.4.2 Clinical: Biology Underlying Exceptional Responder in Refractory Hodgkin’s Lymphoma 48 2.4.3 Research: Role of the Hypoxia Pathway in Both Oncogenesis and Embryogenesis 50 2.5 Discussion 51 2.6 Conclusions 52 Acknowledgments 53 References 53 3 Characterization and Monitoring of Nonlinear Dynamics and Chaos in Complex Physiological Systems 59Hui Yang, Yun Chen, and Fabio Leonelli 3.1 Introduction 59 3.2 Background 61 3.3 Sensor-Based Characterization and Modeling of Nonlinear Dynamics 65 3.3.1 Multifractal Spectrum Analysis of Nonlinear Time Series 65 3.3.2 Recurrence Quantification Analysis 75 3.3.3 Multiscale Recurrence Quantification Analysis 78 3.4 Healthcare Applications 80 3.4.1 Nonlinear Characterization of Heart Rate Variability 81 3.4.2 Multiscale Recurrence Analysis of Space–Time Physiological Signals 85 3.5 Summary 88 Acknowledgments 90 References 90 4 Statistical Modeling of Electrocardiography Signal for Subject Monitoring and Diagnosis 95Lili Chen, Changyue Song, and Xi Zhang 4.1 Introduction 95 4.2 Basic Elements of ECG 96 4.3 Statistical Modeling of ECG for Disease Diagnosis 99 4.3.1 ECG Signal Denoising 100 4.3.2 Waveform Detection 105 4.3.3 Feature Extraction 106 4.3.4 Disease Classification and Diagnosis 111 4.4 An Example: Detection of Obstructive Sleep Apnea from a Single ECG Lead 115 4.4.1 Introduction to Obstructive Sleep Apnea 115 4.5 Materials and Methods 115 4.5.1 Database 115 4.5.2 QRS Detection and RR Correction 116 4.5.3 R Wave Amplitudes and EDR Signal 117 4.5.4 Feature Set 117 4.5.5 Classifier Training with Feature Selection 118 4.6 Results 118 4.6.1 QRS Detection and RR Correction 118 4.6.2 Feature Selection 118 4.6.3 OSA Detection 120 4.7 Conclusions and Discussions 121 References 121 5 Modeling and Simulation of Measurement Uncertainty in Clinical Laboratories 127Varun Ramamohan, James T. Abbott, and Yuehwern Yih 5.1 Introduction 127 5.2 Background and Literature Review 129 5.2.1 Measurement Uncertainty: Background and Analytical Estimation 130 5.2.2 Uncertainty in Clinical Laboratories 134 5.2.3 Uncertainty in Clinical Laboratories: A System Approach 136 5.3 Model Development Guidelines 138 5.3.1 System Description and Process Phases 138 5.3.2 Modeling Guidelines 139 5.4 Implementation of Guidelines: Enzyme Assay Uncertainty Model 141 5.4.1 Calibration Phase 142 5.4.2 Sample Analysis Phase 149 5.4.3 Results and Analysis 150 5.5 Discussion and Conclusions 152 References 154 6 Predictive Analytics: Classification in Medicine and Biology 159Eva K. Lee 6.1 Introduction 159 6.2 Background 161 6.3 Machine Learning with Discrete Support Vector Machine Predictive Models 163 6.3.1 Modeling of Reserved-Judgment Region for General Groups 164 6.3.2 Discriminant Analysis via Mixed-Integer Programming 165 6.3.3 Model Variations 167 6.3.4 Theoretical Properties and Computational Strategies 170 6.4 Applying DAMIP to Real-World Applications 170 6.4.1 Validation of Model and Computational Effort 171 6.4.2 Applications to Biological and Medical Problems 171 6.5 Summary and Conclusion 182 Acknowledgments 183 References 183 7 Predictive Modeling in Radiation Oncology 189Hao Zhang, Robert Meyer, Leyuan Shi, Wei Lu, and Warren D’Souza 7.1 Introduction 189 7.2 Tutorials of Predictive Modeling Techniques 191 7.2.1 Feature Selection 191 7.2.2 Support Vector Machine 192 7.2.3 Logistic Regression 193 7.2.4 Decision Tree 193 7.3 Review of Recent Predictive Modeling Applications in Radiation Oncology 194 7.3.1 Machine Learning for Medical Image Processing 194 7.3.2 Machine Learning in Real-Time Tumor Localization 196 7.3.3 Machine Learning for Predicting Radiotherapy Response 197 7.4 Modeling Pathologic Response of Esophageal Cancer to Chemoradiotherapy 199 7.4.1 Input Features 200 7.4.2 Feature Selection and Predictive Model Construction 200 7.4.3 Results 202 7.4.4 Discussion 204 7.5 Modeling Clinical Complications after Radiation Therapy 205 7.5.1 Dose-Volume Thresholds: Relationship to OAR Complications 205 7.5.2 Modeling the Radiation-Induced Complications via Treatment Plan Surface 206 7.5.3 Modeling Results 208 7.6 Modeling Tumor Motion with Respiratory Surrogates 211 7.6.1 Cyberknife System Data 211 7.6.2 Modeling for the Prediction of Tumor Positions 212 7.6.3 Results of Tumor Positions Modeling 212 7.6.4 Discussion 214 7.7 Conclusion 215 References 215 8 Mathematical Modeling of Innate Immunity Responses of Sepsis: Modeling and Computational Studies 221Chih-Hang J. Wu, Zhenzhen Shi, David Ben-Arieh, and Steven Q. Simpson 8.1 Background 221 8.2 System Dynamic Mathematical Model (SDMM) 223 8.3 Pathogen Strain Selection 224 8.3.1 Step 1: Kupffer Local Response Model 224 8.3.2 Step 2: Neutrophils Immune Response Model 228 8.3.3 Step 3: Damaged Tissue Model 233 8.3.4 Step 4: Monocytes Immune Response Model 234 8.3.5 Step 5: Anti-inflammatory Immune Response Model 237 8.4 Mathematical Models of Innate Immunity of AIR 239 8.4.1 Inhibition of Anti-inflammatory Cytokines 239 8.4.2 Mathematical Model of Innate Immunity of AIR 239 8.4.3 Stability Analysis 241 8.5 Discussion 247 8.5.1 Effects of Initial Pathogen Load on Sepsis Progression 247 8.5.2 Effects of Pro- and Anti-inflammatory Cytokines on Sepsis Progression 250 8.6 Conclusion 254 References 254 Part II Analytics for Healthcare Delivery 261 9 Systems Analytics: Modeling and Optimizing ClinicWorkflow and Patient Care 263Eva K. Lee, Hany Y. Atallah, Michael D. Wright, Calvin Thomas IV, Eleanor T. Post, Daniel T. Wu, and Leon L. Haley Jr 9.1 Introduction 264 9.2 Background 266 9.3 Challenges and Objectives 267 9.4 Methods and Design of Study 268 9.4.1 ED Workflow and Services 269 9.4.2 Data Collection and Time-Motion Studies 270 9.4.3 Machine Learning for Predicting Patient Characteristics and Return Patterns 274 9.4.4 The Computerized ED System Workflow Model 277 9.4.5 Model Validation 282 9.5 Computational Results, Implementation, and ED Performance Comparison 285 9.5.1 Phase I: Results 285 9.5.2 Phase I: Adoption and Implementation 288 9.5.3 Phase II: Results 288 9.5.4 Phase II: Adoption and Implementation 290 9.6 Benefits and Impacts 292 9.6.1 Quantitative Benefits 294 9.6.2 Qualitative Benefits 296 9.7 Scientific Advances 297 9.7.1 Hospital Care Delivery Advances 297 9.7.2 OR Advances 298 Acknowledgments 298 References 299 10 A Multiobjective Simulation Optimization of the Macrolevel Patient Flow Distribution 303Yunzhe Qiu and Jie Song 10.1 Introduction 303 10.2 Literature Review 305 10.2.1 Simulation Modeling on Patient Flow 305 10.2.2 Multiobjective Patient Flow Optimization Problems 306 10.2.3 Simulation Optimization 307 10.3 Problem Description and Modeling 308 10.3.1 Problem Description 308 10.3.2 System Modeling 310 10.4 Methodology 312 10.4.1 Simulation Model Description 312 10.4.2 Optimization 313 10.5 Case Study: Adjusting Patient Flow for a Two-Level Healthcare System Centered on the Puth 316 10.5.1 Background and Data 316 10.5.2 Simulation under Current Situation 318 10.5.3 Model Validation 320 10.5.4 Optimization through Algorithm 1 321 10.5.5 Optimization through Algorithm 2 322 10.5.6 Comparison of the Two Algorithms 327 10.5.7 Managerial Insights and Recommendations 328 10.6 Conclusions and the Future Work 329 Acknowledgments 330 References 331 11 Analysis of Resource Intensive Activity Volumes in US Hospitals 335Shivon Boodhoo and Sanchoy Das 11.1 Introduction 335 11.2 Structural Classification of Hospitals 337 11.3 Productivity Analysis of Hospitals 339 11.4 Resource and Activity Database for US Hospitals 341 11.4.1 Medicare Data Sources for Hospital Operations 343 11.5 Activity-Based Modeling of Hospital Operations 344 11.5.1 Direct Care Activities 344 11.5.2 The Hospital Unit of Care (HUC) Model 347 11.5.3 HUC Component Results by State 350 11.6 Resource use Profile of Hospitals from HUC Activity Data 351 11.6.1 Comparing the Resource Use Profile of States 353 11.6.2 Application of the Hospital Classification Rules 355 11.7 Summary 357 References 358 12 Discrete-Event Simulation for Primary Care Redesign: Review and a Case Study 361Xiang Zhong, Molly Williams, Jingshan Li, Sally A. Kraft, and Jeffrey S. Sleeth 12.1 Introduction 361 12.2 Review of Relevant Literature 362 12.2.1 Literature on Primary Care Redesign 362 12.2.2 Literature on Discrete-Event Simulation in Healthcare 366 12.2.3 UW Health Improvement Projects 369 12.3 A Simulation Case Study at a Pediatric Clinic 369 12.3.1 Patient Flow 369 12.3.2 Model Development 371 12.3.3 Model Validation 376 12.4 What–If Analyses 376 12.4.1 Staffing Analysis 376 12.4.2 Resident Doctor 377 12.4.3 Schedule Template Change 377 12.4.4 Volume Change 379 12.4.5 Room Assignment 379 12.4.6 Early Start 380 12.4.7 Additional Observations 382 12.5 Conclusions 382 References 382 13 Temporal and Spatiotemporal Models for Ambulance Demand 389Zhengyi Zhou and David S. Matteson 13.1 Introduction 389 13.2 Temporal Ambulance Demand Estimation 391 13.2.1 Notation 392 13.2.2 Factor Modeling with Constraints and Smoothing 393 13.2.3 Adaptive Forecasting with Time Series Models 395 13.3 Spatiotemporal Ambulance Demand Estimation 398 13.3.1 Spatiotemporal Finite Mixture Modeling 400 13.3.2 Estimating Ambulance Demand 403 13.3.3 Model Performance 405 13.4 Conclusions 409 References 410 14 Mathematical Optimization and Simulation Analyses for Optimal Liver Allocation Boundaries 413Naoru Koizumi, Monica Gentili, Rajesh Ganesan, Debasree DasGupta, Amit Patel, Chun-Hung Chen, Nigel Waters, and Keith Melancon 14.1 Introduction 414 14.2 Methods 416 14.2.1 Mathematical Model: Optimal Locations of Transplant Centers and OPO Boundaries 416 14.2.2 Discrete-Event Simulation: Evaluation of Optimal OPO Boundaries 422 14.3 Results 423 14.3.1 New Locations of Transplant Centers 423 14.3.2 New OPO Boundaries 426 14.3.3 Evaluation of New OPO Boundaries 428 14.4 Conclusions 433 Acknowledgment 435 References 435 15 Predictive Analytics in 30-Day Hospital Readmissions for Heart Failure Patients 439Si-Chi Chin, Rui Liu, and Senjuti B. Roy 15.1 Introduction 440 15.2 Analytics in Prediction Hospital Readmission Risk 441 15.2.1 The Overall Prediction Pipeline 441 15.2.2 Data Preprocessing 441 15.2.3 Predictive Models 442 15.2.4 Experiment and Evaluation 444 15.3 Analytics in Recommending Intervention Strategies 447 15.3.1 The Overall Intervention Pipeline 447 15.3.2 Bayesian Network Construction 448 15.3.3 Recommendation Rule Generation 452 15.3.4 Intervention Recommendation 453 15.3.5 Experiments 454 15.4 Related Work 457 15.5 Conclusion 459 References 459 16 Heterogeneous Sensing and Predictive Modeling of Postoperative Outcomes 463Yun Chen, Fabio Leonelli, and Hui Yang 16.1 Introduction 463 16.2 Research Background 466 16.2.1 Acute Physiology and Chronic Health Evaluation (APACHE) 466 16.2.2 Simplified Acute Physiology Score (SAPS) 469 16.2.3 Mortality Probability Model (MPM) 470 16.2.4 Sequential Organ Failure Assessment (SOFA) 472 16.3 Research Methodology 474 16.3.1 Data Categorization 475 16.3.2 Data Preprocessing and Missing Data Imputation 475 16.3.3 Feature Extraction 482 16.3.4 Feature Selection 484 16.3.5 Predictive Model 487 16.3.6 Cross-Validation and Ensemble Voting Processes 489 16.4 Materials and Experimental Design 491 16.5 Experimental Results 491 16.6 Discussion and Conclusions 498 Acknowledgments 499 References 499 17 Analyzing Patient–Physician Interaction in Consultation for Shared Decision Making 503Thembi Mdluli, Joyatee Sarker, Carolina Vivas-Valencia, Nan Kong, and Cleveland G. Shields 17.1 Introduction 503 17.2 Literature Review 505 17.2.1 Patient–Physician Interaction on Prognosis Discussion 506 17.2.2 Physician–Patient Interaction on Pain Assessment 509 17.3 Our Recent Data Mining Studies 510 17.3.1 Predicting Patient Satisfaction with Survey Data 510 17.3.2 Predicting Patient Satisfaction with Conservation Data 513 17.4 Future Directions 515 17.4.1 Regression Shrinkage and Selection 515 17.4.2 Conversational Characterization 517 17.5 Concluding Remarks 519 References 520 18 The History and Modern Applications of Insurance Claims Data in Healthcare Research 523Margrét V. Bjarndóttir, David Czerwinski, and Yihan Guan 18.1 Introduction 523 18.1.1 Advantages and Limitations of Claims Data 525 18.1.2 Application Areas 526 18.1.3 Statistical Methodologies Used in Claims-Based Studies 528 18.2 Healthcare Cost Predictions 531 18.2.1 Modeling of Healthcare Costs 531 18.2.2 Modeling of Disease Burden and Interactions 533 18.2.3 Performance Measures and Baselines 534 18.2.4 Prediction Algorithms 534 18.2.5 Applying Regression Trees to Cost Predictions 535 18.2.6 Applying Clustering Algorithms to Cost Predictions 537 18.2.7 Identifying High-Cost Members 539 18.2.8 Discussion 539 18.3 Measuring Quality of Care 540 18.3.1 Structure, Process, and Outcomes 540 18.3.2 The Quality of Quality Data 542 18.3.3 Composite Quality Measures 542 18.3.4 Practical Considerations for Constructing Quality Scores 544 18.3.5 A Statistical Approach to Measuring Quality 545 18.3.6 Quality as a Case Management Tool 546 18.3.7 Discussion 547 18.4 Conclusions 548 References 548 19 Understanding the Role of Social Media in Healthcare via Analytics: a Health Plan Perspective 555Sinjini Mitra and Rema Padman 19.1 Introduction 555 19.2 Literature Review 556 19.2.1 Privacy and Security Concerns in Social Media and Healthcare 559 19.2.2 Analytics in Healthcare and Social Media 561 19.3 Case Study Description 562 19.3.1 Survey Design 563 19.4 Research Methods and Analytics Tools 564 19.4.1 The Logistic Regression Model 564 19.5 Results and Discussions 568 19.5.1 Descriptive Statistics 568 19.5.2 Baseline of Technology Usage 570 19.5.3 Mobile and Social Media Usage 571 19.5.4 Clustering of Member Population by Technology, Social, and Mobile Media Usage 572 19.5.5 Interest in Adopting Online Tools for Healthcare Purposes 573 19.5.6 Interest in Adopting Mobile Apps for Healthcare Purposes 574 19.5.7 Health and Wellness Objectives 577 19.5.8 Privacy and Security Concerns 580 19.5.9 Predictive Models 581 19.6 Conclusions 584 References 585 Index 589

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Book SynopsisAn accessible introduction to optimization analysis using spreadsheets Updated and revised, Optimization Modeling with Spreadsheets, Third Edition emphasizes model building skills in optimization analysis. By emphasizing both spreadsheet modeling and optimization tools in the freely available Microsoft Office Excel Solver, the book illustrates how to find solutions to real-world optimization problems without needing additional specialized software. The Third Edition includes many practical applications of optimization models as well as a systematic framework that illuminates the common structures found in many successful models. With focused coverage on linear programming, nonlinear programming, integer programming, and heuristic programming, Optimization Modeling with Spreadsheets, Third Edition features: An emphasis on model building using Excel Solver as well as appendices with additional instructions on more advanced packageTable of ContentsPreface ix 1 Introduction to Spreadsheet Models for Optimization 1 1.1 Elements of a Model 2 1.2 Spreadsheet Models 4 1.3 A Hierarchy for Analysis 7 1.4 Optimization Software 8 1.5 Using Solver 10 Summary 16 Exercises 17 2 Linear Programming: Allocation, Covering, and Blending Models 21 2.1 Linear Models 22 2.1.1 Linear Constraints 24 2.1.2 Formulation 25 2.1.3 Layout 27 2.1.4 Results 28 2.2 Allocation Models 29 2.2.1 The Product Mix Problem 36 2.3 Covering Models 38 2.3.1 The Staff-Scheduling Problem 43 2.4 Blending Models 47 2.5 Modeling Errors in Linear Programming 52 2.5.1 Exceptions 53 2.5.2 Debugging 54 2.5.3 Logic 56 Summary 56 Exercises 57 3 Linear Programming: Network Models 65 3.1 The Transportation Model 66 3.2 The Assignment Model 71 3.3 The Transshipment Model 75 3.4 Features of Special Network Models 78 3.5 Building Network Models with Balance Equations 79 3.6 General Network Models with Yields 84 3.6.1 Models with Yield Losses 84 3.6.2 Models with Yield Gains 86 3.7 General Network Models with Transformed Flows 91 Summary 96 Exercises 96 4 Sensitivity Analysis in Linear Programs 108 4.1 Parameter Analysis in the Transportation Example 109 4.2 Parameter Analysis in the Allocation Example 116 4.3 The Sensitivity Report and the Transportation Example 123 4.4 The Sensitivity Report and the Allocation Example 127 4.5 Degeneracy and Alternative Optima 129 4.6 Patterns in Linear Programming Solutions 133 4.6.1 The Transportation Model 134 4.6.2 The Product Portfolio Model 138 4.6.3 The Investment Model 142 4.6.4 The Allocation Model 144 4.6.5 The Refinery Model 145 Summary 149 Exercises 151 5 Linear Programming: Data Envelopment Analysis 160 5.1 A Graphical Perspective on DEA 162 5.2 An Algebraic Perspective on DEA 166 5.3 A Spreadsheet Model for DEA 168 5.4 Indexing 173 5.5 Reference Sets and HCUs 174 5.6 Assumptions and Limitations of DEA 178 Summary 181 Exercises 181 6 Integer Programming: Binary‐Choice Models 191 6.1 Using Solver with Integer Requirements 193 6.2 The Capital Budgeting Problem 198 6.3 Set Covering 202 6.4 Set Packing 205 6.5 Set Partitioning 208 6.6 Playoff Scheduling 211 6.7 The Algorithm for Solving Integer Programs 215 Summary 220 Exercises 220 7 Integer Programming: Logical Constraints 227 7.1 Simple Logical Constraints: Exclusivity 229 7.2 Linking Constraints: The Fixed Cost Problem 231 7.3 Linking Constraints: The Threshold Level Problem 237 7.4 Linking Constraints: The Facility Location Model 238 7.4.1 Capacitated Version 239 7.4.2 Uncapacitated Version 243 7.5 Disjunctive Constraints: The Machine‐Sequencing Problem 246 7.6 Tour Constraints: The Traveling Salesperson Problem 251 Summary 259 Exercises 260 8 Nonlinear Programming 270 8.1 One‐Variable Models 271 8.1.1 An Inventory Example 273 8.1.2 A Quantity Discount Example 275 8.2 Local Optima and the Search for an Optimum 277 8.3 Two‐Variable Models 280 8.3.1 Curve Fitting 280 8.3.2 Two‐Dimensional Location 283 8.4 Nonlinear Models with Constraints 285 8.4.1 A Pricing Example 286 8.4.2 Sensitivity Analysis for Nonlinear Programs 288 8.4.3 The Portfolio Optimization Model 290 8.5 Linearizations 293 8.5.1 Linearizing the Maximum 294 8.5.2 Linearizing the Absolute Value 296 Summary 299 Exercises 301 9 Heuristic Solutions with the Evolutionary Solver 307 9.1 Features of the Evolutionary Solver 308 9.2 An Illustrative Example: Nonlinear Regression 309 9.3 The Machine‐Sequencing Problem Revisited 317 9.4 The Traveling Salesperson Problem Revisited 319 9.5 Budget Allocation 322 9.6 Two‐Dimensional Location 324 9.7 Line Balancing 327 9.8 Group Assignment 331 Summary 334 Exercises 336 Appendices 1 Supplemental Files and Software 348 A1.1 Supplemental Microsoft® Office Excel® Files 348 A1.2 Analytic Solver Platform for Education Software 348 A1.3 Opensolver Software 349 2 Graphical Methods for Linear Programming 350 A2.1 An Example 350 A2.2 Generalities 355 3 The Simplex Method 357 A3.1 An Example 357 A3.2 Variations of the Algorithm 362 Index 366

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Book SynopsisIncrease ROI through more effective brand marketing According to CMO.com, we are exposed to more than 5,000 brand messages each day. Marketers call this creating engagement, and each comment, share, or re-tweet is supposed to be a win. But is this deluge of content really working to shift perception, change behavior, or sell products? The truth is, only 5% of people say that social media has a profound effect on their purchasing decisions. Moreover, only 2.7% of people are willing to stick their neck out on the line to recommend your brand via social media, a factor known as social risk. In SPIKE Your Brand ROI, public relations maven Adele Cehrs shares her strategy for effective engagement: it's all about timing. This book will teach you how to recognize, anticipate, or even create a SPIKE a Sudden Point of Interest that Kick-starts Exposure. This is your opportunity to reach people when they are primed to hear your message, and your brand is most relevant toTable of ContentsForeword by Sam Horn vii Preface ix Acknowledgments xi About the Author xiii 1 What’s Real Brand Engagement? 1 2 Why Your Brand Doesn’t Stand Out 7 3 Brand Narcissism 13 4 SPIKE Assessment 21 5 Be Nimble, Assemble the Right Team, and Get Buy-In for the SPIKE Method 25 6 Picking the Perfect Audiences and Crafting Compelling Messages 33 7 Manufacturing a SPIKE: Provide First-of-Their-Kind Pitches, Stories, and Messages 41 8 When Is Your Brand Truly Relevant? Turn Your Editorial Calendar into a Relevance Calendar 51 9 Brand Patience: Why You Need It 61 10 SPIKE Spotting 69 11 The Upshot of a Positive SPIKE 79 12 Finding the Lost Principle of Influence 87 13 Create a Contrarian Brand Platform to Stand Out 97 14 The Fairness Fallacy and How to Call a Time-Out When Things Go Bad 105 15 Have a Crisis Plan in Place to Handle Negative SPIKEs 115 16 The Real Benefits of Responding to or Ignoring Negative SPIKEs 119 17 Maximize (or Minimize) 15 Minutes (or Days) of Fame or Shame 125 18 Why Wait? Anticipate Negative SPIKEs 133 19 Don’t Spin Out of Control, Manage the Viral Spiral 141 20 Dark Websites See the Light of Day 151 21 The Underdog versus Top Dog Effect: How Some Brands Pick Themselves Up and Come Back Stronger 161 22 The Pedestal Principle 169 23 Internal SPIKEs 177 24 Measuring the ROI of a SPIKE 185 SPIKE Spotting: Worksheets 193 Bibliography 207 Index 217

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Book SynopsisLeverage digital technologies to achieve competitive advantage through market-leading processes, products and services, customer relationships, and innovation How does Information Technology enable competitive advantage? Digital Disciplines details four strategies that exploit today''s digital technologies to create unparalleled customer value. Using non-technical language, this book describes the blueprints that any company, large or small, can use to gain or retain market leadership, based on insights derived from examining modern digital giants such as Amazon, Netflix, and Uber, established firms such as Burberry, GE, Nike, and Procter & Gamble, and lesser-known innovators such as Alvio, Fruition Sciences, Opower, and Quirky. Companies can develop a competitive edge through four digital disciplinesinformation excellence, solution leadership, collective intimacy, and accelerated innovationthat exploit cloud computing, big data and analytics, mobile andTable of ContentsFOREWORD xvii PREFACE xix ACKNOWLEDGMENTS xxiii PART ONE—Overview and Background CHAPTER 1 Digital Disciplines, Strategic Supremacy 3 From Value Disciplines to Digital Disciplines 4 Information Excellence 7 Solution Leadership 8 Collective Intimacy 9 Accelerated Innovation 10 Exponential Value Creation 11 The Leadership Agenda 13 Information Technology in Context 15 Notes 17 CHAPTER 2 Value Disciplines and Related Frameworks 21 Value Disciplines 22 Operational Excellence 23 Product Leadership 24 Customer Intimacy 25 Importance of Focus 26 The Unbundled Corporation 27 Business Model Generation 30 Michael Porter and Competitive Advantage 31 Blue Ocean Strategy 33 Innovation: The “Fourth” Value Discipline 34 Notes 36 CHAPTER 3 Digital Disciplines 39 Information Excellence 40 Solution Leadership 42 Collective Intimacy 43 Accelerated Innovation 45 All of the Above? 47 Notes 49 CHAPTER 4 Digital Technologies 51 The Cloud 52 Big Data 54 Mobile 57 The Internet of Things 59 Social 60 Notes 61 PART TWO—Information Excellence CHAPTER 5 Operations and Information 65 Processes 66 Process Advantage 67 Process Optimization 72 Asset Optimization 74 Business Value of Information 76 The Role of Information Technology 78 Caveats 79 Notes 80 CHAPTER 6 The Discipline of Information Excellence 83 From People to Machines 85 From Physical to Virtual 87 From Virtual to Digical 88 From Processes to Experiences 89 From Operations to Improvement 90 From Static Design to Dynamic Optimization 91 From Mass Production to Mass Personalization 92 From Cost Reduction to Revenue Generation 92 From Direct to Indirect Monetization 93 From Touchpoints to Integration 94 From Firms to Networks 95 From Data to Actionable Insight 97 From Answers to Exploration 98 Notes 99 CHAPTER 7 Burberry—Weaving IT into the Fabric of the Company 103 Operational Excellence and Product Leadership 105 From Operational Excellence to Information Excellence 105 From Physical to Virtual 106 From Virtual to Digical 107 From Processes to Experiences 109 From Mass Production to Mass Personalization 110 From Cost Reduction to Revenue Generation 111 From Touchpoints to Integration 112 From Firms to Networks 113 Notes 114 PART THREE—Solution Leadership CHAPTER 8 Products, Services, and Solutions 119 Competitive Strategy 120 Product Elements 121 The Experience Economy 125 Pricing and Business Models 126 Notes 129 CHAPTER 9 The Discipline of Solution Leadership 131 From Products and Services to Solutions 135 From Generic and Expected to Augmented and Potential 136 From Transactions to Relationships 138 From Sales Results to Customer Outcomes 139 From Standard Products to Custom Solutions 142 From Products and Services to Experiences and Transformations 143 From Standalone to Social 144 From Product to Platform 145 From Engineered to Ecosystem 146 Notes 148 CHAPTER 10 Nike—A Track Record of Success 151 From Products to Solutions 153 From Generic and Expected to Augmented and Potential 154 From Transactions to Relationships 155 From Sales Results to Customer Outcomes 155 From Standard Products to Custom Solutions 156 From Products to Experiences and Transformations 156 From Standalone to Social 158 From Engineered to Ecosystem 158 Nike and the Other Digital Disciplines 159 Notes 163 PART FOUR—Collective Intimacy CHAPTER 11 Customer Experience and Relationships 167 Customer Intimacy 171 A Broad Spectrum of Relationships 173 Dimensions of Interaction 174 Collaborative and Content Filtering 176 Notes 178 CHAPTER 12 The Discipline of Collective Intimacy 181 From Transactions to Relationships 182 From Relationships to Intimacy 184 From Physical to Virtual 185 From Virtual to Digical 187 From Company to Community 188 From People to Algorithms 188 From Individual to Collective 191 Notes 194 CHAPTER 13 Netflix—Entertaining Disruption 197 Information Excellence 199 Accelerated Innovation 200 Solution Leadership 201 From Relationships to Intimacy 202 From Physical to Virtual 203 From Virtual to Digical 204 From Company to Community 205 From People to Algorithms 205 From Individual to Collective 207 Notes 209 PART FIVE—Accelerated Innovation CHAPTER 14 Innovation and Transformation 213 Successful Commercial Innovation 215 The Innovation Process 219 Innovation Principles 221 Innovation of Products, Processes, Relationships, and Innovation 225 Business Model Innovation and Corporate Transformation 227 Notes 230 CHAPTER 15 The Discipline of Accelerated Innovation 233 From Solitary to Collaborative 235 From Internal to External 237 From Closed to Open 239 From Inside-Out to Outside-In 241 From Products to Platforms 242 From Linear to Agile 243 From Employees to Crowds 245 From Salaries to Prizes 247 From Theoretical to Data-Driven 248 From Human to Machine 250 From Incremental to Transformational 251 Notes 252 CHAPTER 16 Procter & Gamble Cleans Up 255 From Solitary to Collaborative 257 From Internal to External 258 From Closed to Open 260 From Inside-Out to Outside-In 262 From Employees to Crowds 263 From Incremental to Transformational 264 Notes 265 PART SIX—Successful Execution CHAPTER 17 General Electric—Flying High 269 Digital Disciplines at GE 271 Software at GE 273 Information Excellence 274 Solution Leadership 276 Collective Intimacy 277 Accelerated Innovation 279 Notes 281 CHAPTER 18 Human Behavior and Gamification 283 Human Behavior 285 Gamification 289 Gamifying Information Excellence 290 Gamifying Solution Leadership 291 Gamifying Collective Intimacy 292 Gamifying Accelerated Innovation 293 Gamification across Disciplines 294 Notes 295 CHAPTER 19 Opower—The Power of the Human Mind 299 Human Behavior and Energy Consumption 301 Opower, Information, and Intimacy 303 Notes 305 CHAPTER 20 Digital Disasters 307 Strategic Errors 308 Cyberattacks 310 Software Design and Development Challenges 312 Operational Issues 314 Unintended Consequences 315 Erratic Algorithms 316 Politics and Pushback 319 Digital Disappointments 319 Notes 323 PART SEVEN—What’s Next? CHAPTER 21 Looking Forward 329 The Exponential Economy 329 Future Technologies 333 Opportunities 336 Critical Success Factors 337 Next Steps 340 Notes 342 ABOUT THE AUTHOR 345 INDEX 347

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Book SynopsisAn insightful look at leadership transition from the successor''s perspective Success and Successionexamines the leadership transition process from the successor''s point of view, and outlines the considerations and strategies that lead to a better future for the business. With a focus on practical planning and execution, this insightful guide provides insight into the strategies that smooth the transition and help the new leadership make better business decisions. You''ll learn when and how to start planning, who you need on your team, and the obstacles you should anticipate along the way. You''ll learn to navigate the uncertainty the process entails, and how to identify opportunities for reciprocal understanding and adopt workable approaches for successful resolution of a multitude of transition issues. Interviews with those at various stages of transition highlight the real-world application of these ideas, and give you an inside look at what worked, what didn''t, aTable of ContentsAcknowledgments ix Introduction xiii Section I: Operational Challenges . . . and Solutions Chapter 1: The Founder as the Sun 3 Chapter 2: Replacing the Sun: A New Solar System 15 Chapter 3: Ordering Off the Menu 33 Chapter 4: Setting a Vision, Together 43 Section II: Financial Challenges . . . and Solutions Chapter 5: It’s Always About the Money 63 Chapter 6: Splitting the Pies: Defining What Is Enough 79 Chapter 7: Let’s Make a Deal 99 Section III: Emotional Challenges . . . and Solutions Chapter 8: It’s Not Just an Office 117 Chapter 9: Breaking Inertia 135 Chapter 10: Derailed 147 Chapter 11: Building a Legacy 165 Some Final Words 173 Bibliography 177 Supplemental Material 179 Interviewee Biographies 189 About the Authors 201 Index 205

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Book SynopsisPresents the origins and evolution of the systems engineering discipline and helps readers gain a personal familiarity with systems engineering experts: their experience, opinions and attitudes in this field. This book is based on a qualitative study that includes dozens of in-depth interviews with experts in the systems engineering field.Table of ContentsWORDS FROM INCOSE PRESIDENT ix WORDS FROM THE HEAD OF THE BERNARD M. GORDON CENTER FOR SYSTEMS ENGINEERING, TECHNION xi WORDS FROM THE PRESIDENT OF THE ISRAELI SOCIETY FOR SYSTEMS ENGINEERING INCOSE−IL xiii WORDS FROM THE WRITERS xv PREFACE xix LIST OF INTERVIEWEES (ALPHABETICAL ORDER) xxiii PART I SYSTEMS ENGINEERING – A GENERAL OVERVIEW 1 1.1 The Origins, History, and Uniqueness of Systems Engineering 3 1.1.1 On The Essence of Systems Engineering, 5 1.1.2 The Different Types of Systems Engineering, 6 1.2 A Multidisciplinary, Systemic View 8 1.2.1 The Boundaries of a System, 9 1.2.2 Systems of Systems, 10 1.2.3 Managing the Human Factor, 11 1.2.4 Traits Derived From an Interdisciplinary, Systemic View, 11 1.3 The Systems Engineer as Manager and Leader 14 1.3.1 Systems Engineering and Technological Project Management, 17 1.4 The Evolution of a Systems Engineer 19 1.4.1 The Main Paths of Development of Systems Engineers, 20 1.4.2 The Evolution of Software Engineers Into Systems Engineers, 22 1.4.3 The Training of Systems Engineers, 23 1.5 Systems Engineering in Various Organizations 25 1.5.1 Who is a Systems Engineer? – A Question of Terminology, 28 1.6 The Future of Systems Engineering 29 PARTII AWORLD OF COMPLEX PROJECTS – THEN AND NOW 33 2.1 The IAI Lavi Project – The Dream and Downfall 35 2.1.1 The Feasibility Study, 36 2.1.2 The Project, 39 2.1.3 The End of the Project and Further Insights, 49 2.2 The Iron Dome Project – Development Under Fire 52 2.2.1 Background and Preparations, 53 PARTIII THE INTERVIEWS 69 3.1 Developments in a Complex, Technological World – The Aviation and Space Industries 71 3.1.1 Structured, Multidisciplinary Methods of Resolving Lateral Problems, 71 3.1.2 Planning Systems that Fit the Needs of Both Clients and Users, 79 3.1.3 Seeing Beyond Technology – Understanding the Mission, 86 3.1.4 Simplification Capabilities in a Complex Environment, 95 3.1.5 Complex Mega-Systems That Cannot be Supervised, 104 3.2 Developments in Industry and Commerce and in Complex Civilian Systems 111 3.2.1 The Ability to Identify Bottlenecks and Eliminate Them, 111 3.2.2 Well-Organized Work is Always Needed; the Problem is People Don’t Always Want to Make the Effort, 118 3.2.3 Management-Oriented Systems Engineers Also See The Business Aspects, 126 3.3 The Influence of the Accelerated Progress in the Computing World 139 3.3.1 When a Critical Mass of Processes and Methods is Formed, A New Profession is Born, 139 3.3.2 Looking at a Problem From Different Angles, 145 3.3.3 Venturing Beyond the Core-Subjects to Study New Areas, 152 3.3.4 The Abstract Level of Discussion is of Great Value, 157 3.3 Systems Engineering and Academia 166 3.3.1 Applying Holistic Thinking, 166 3.3.2 A Powerful Natural Curiosity and an Ability to Truly Like People, 171 3.3.3 Expanding the Boundaries of the System, 175 References, 188 3.5 Systems Engineering in the World of Training and Consulting 189 3.5.1 Combining Engineering and Management Skills, 189 3.5.2 Model-Based Systems Engineering, 195 3.5.3 The Main Requirement: Keeping Up With Schedules, 200 INDEX 207

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Book SynopsisOil and gas projects have special characteristics that need a different technique in project management. The development of any country depends on the development of the energy reserve through investing in oil and gas projects through onshore and offshore exploration, drilling, and increasing facility capacities. Therefore, these projects need a sort of management match with their characteristics, and project management is the main tool to achieving a successful project. Written by a veteran project manager who has specialized in oil and gas projects for years, this book focuses on using practical tools and methods that are widely and successfully used in project management for oil and gas projects. Most engineers study all subjects, but focus on project management in housing projects, administration projects, and commercial buildings or other similar projects. However, oil and gas projects have their own requirements and characteristics in management from the owners, engineering ofTable of ContentsPreface xv About the Author xvii 1 How to Manage Oil and Gas Projects 1 1.1 The Principal of Project Management 1 1.2 Project Characteristics 2 1.3 Project Life Cycle 5 1.3.1 Initiation of the Project 7 1.3.1.1 Getting to the Scope Baseline 9 1.3.2 Feasibility Study 10 1.3.3 FEED (Preliminary) Engineering 11 1.3.4 Detail Engineering 15 1.3.5 Decision Support Package 17 1.3.6 Design Management 19 1.3.7 Execution Phase 20 1.3.8 Commissioning and Startup 21 1.4 Is this Project Successful? 22 1.4.1 Project Management Goals 22 1.4.1.1 Project Integration Management 23 1.4.1.2 Project Scope Management 23 1.4.1.3 Project Time Management 24 1.4.1.4 Project Cost Management 24 1.4.1.5 Project Quality Management 24 1.4.1.6 Project Human Resource Management 25 1.4.1.7 Project Communications Management 25 1.4.1.8 Project Risk Management 25 1.4.1.9 Project Procurement Management 25 1.5 Project Management Tasks 26 1.5.1 Define the Project Target 26 1.5.2 Define the Scope of Work 27 1.5.3 Define the Time Frame 27 1.5.4 Define the Available Resources 27 1.5.5 Define the Cost 28 1.5.6 Evaluate the Master Plan 28 1.5.7 Accept the Master Plan 28 1.5.8 Schedule Follow Up 29 1.5.9 Cost Follow Up 29 1.5.10 Comparing Between Actual Work and Master Plan Cost 29 1.5.11 Performance Evaluation 29 1.6 Project Manager Skill 30 Quiz 31 2 Project Economic Analysis 39 2.1 Introduction 39 2.2 Project Cash Flow 40 2.2.1 Depreciation Methods 43 2.2.1.1 Straight-Line Method 44 2.2.1.2 Declining-Balance Method 45 2.2.1.3 Sum-of-the-Year-Digits 45 2.2.1.4 Sinking-Fund Method 46 2.2.1.5 Service-Out Method 46 2.2.2 Method of Net Present Value (NPV) 47 2.2.2.1 Inflation Rate 47 2.2.3 Minimum Internal Rate of Return (MIRR) 48 2.2.4 Payout Method 49 2.3 Economic Risk Assessment 50 2.3.1 Probability Theory 50 2.3.2 Probability Distribution of Variables 55 2.3.2.1 Normal Distribution 55 2.3.2.2 Log Normal Distribution 57 2.3.2.3 Binominal Distribution 60 2.3.2.4 Poisson Distribution 63 2.3.2.5 Exponential Distribution 63 2.3.2.6 Weibull Distribution (Rayleigh Distribution) 63 2.3.2.7 Gamma Distribution 64 2.3.2.8 Logistic Distribution 65 2.3.2.9 Extreme Value (Gumbel Distribution) 66 2.3.2.10 Pareto Distribution 66 2.3.3 Distribution for Uncertainty Parameters 67 2.3.3.1 Triangular Distribution 67 2.3.3.2 Uniform Distribution 68 2.3.4 Choose the Appropriate Probability Distribution 69 2.3.4.1 Chai Square Method 70 2.3.4.2 Kolmograv-Smirnov (K-S) 70 2.4 Decision Tree 71 2.5 Monte-Carlo Simulation Technique 75 2.6 Risk Adjusted Value (RAV) 78 3 Pitfalls in Time Schedule Planning 81 3.1 Introduction 81 3.1.1 Plan Single Point of Accountability (SPA) 84 3.1.2 Starting the Plan 85 3.1.3 Work Breakdown Structure (WBS) 87 3.2 Responsibilities of the Team 90 3.3 Expected Activity Time Period 91 3.4 Calculate the Activity Time Period 93 3.5 Time Schedule Preparation 94 3.5.1 Gantt Chart 95 3.5.2 Arrow Diagram Method (ADM) 95 3.5.3 Precedence Diagram Method (PDM) 96 3.5.4 Critical Path Method (CPM) 96 3.5.5 Program Evaluation and Review Technique (PERT) 97 3.5.6 Example 98 3.5.7 Application of the PERT Method 102 3.5.7.1 Statistics Calculation for Activity Time 102 3.5.7.2 Example 103 3.5.7.3 Time schedule control 104 3.6 Planning Overview 107 Quiz 109 4 Project Cost Control 113 4.1 Introduction 113 4.2 Cost Types 115 4.2.1 Cost Estimate 116 4.2.1.1 Top-Down Estimates 117 4.2.1.2 Bottom-Up Estimates 117 4.2.1.3 Analogous Estimates 117 4.2.1.4 Parametric Estimates 118 4.2.2 Steel Structure Cost Estimate 122 4.2.3 Detailed Cost 124 4.2.4 Cost Estimate to Project Control 124 4.3 Economic Analysis to Project Cost 125 4.3.1 Work Breakdown Structure (WBS) 125 4.3.2 Organization Breakdown Structure (OBS) 126 4.3.3 OBS/WBS Matrix 126 4.3.4 Work Packages 127 4.3.5 Cost Control 128 4.3.6 (S) Curve 131 4.3.7 Engineering Cost Control 134 4.4 Cash Flow Calculation 135 4.4.1 Project Cash Flow 135 4.4.2 Impact on Increasing Cost 137 4.4.3 Project Late Impact 137 4.4.4 Impact of Operation Efficiency 138 Quiz 139 5 Resource Hiring 143 5.1 Introduction 143 5.2 Project Organization 144 5.2.1 Types of Organizations 144 5.2.1.1 Project Organization as a Part of the Company 145 5.2.1.2 Separate Project Organization 146 5.2.1.3 Matrix Organization 147 5.2.2 Selecting the Best Organization 149 5.3 Roles and Responsibilities of the Project Manager 151 5.3.1 Project Manager as a Leader 152 5.4 Administrative Organization for Total Quality Management 154 5.5 Team Member Selection 155 5.6 Managing the Team 157 5.7 Allocate Resources to Project Plan 158 5.7.1 Example 158 5.8 Relation Between Project Parties 162 5.9 Document and Information Transfer 162 5.10 Information Transfer 163 5.11 Quality Control in the Design Phase 164 5.11.1 Inputs and Outputs of the Design Phase 169 5.11.2 Design Verification 169 5.11.3 Change in the Design 169 5.11.4 Approval of the Design 174 Quiz 177 6 Tendering, Bidding, and Contract Traps 183 6.1 Introduction 183 6.2 Contracts 184 6.2.1 Measured Contract 186 6.2.2 Lump Sum 186 6.2.3 Cost Plus 187 6.3 Contract Between the Owner and Engineering Office 187 6.4 The Importance of Contracts in Assuring the Quality of the Project 189 6.5 Contracts in ISO 190 6.6 FIDIC Contracts 190 6.7 General Conditions in the Contracts 197 6.8 Arbitration and the Arbitrator 198 6.9 Bids and Tenders 200 6.9.1 Public (Open) Tender 200 6.9.2 Limited Tender 202 6.9.3 Negotiated Tender 203 6.9.4 Direct Order 203 6.9.5 Tender Technical Evaluation 204 6.9.6 Commercial Evaluation 207 6.9.6.1 Commercial Evaluation Methods 207 6.10 Closeout Report 208 Quiz 210 7 New Approach in Managing Oil and Gas Projects 215 7.1 Introduction 215 7.2 Quality System 216 7.3 ISO 9000 217 7.4 Quality Management Requirements 218 7.4.1 Quality Manual 218 7.4.2 Quality Plan 219 7.4.3 Quality Control 219 7.4.3.1 Why is Quality Control Important? 220 7.4.3.2 Submittal Data 221 7.4.3.3 How to Check Incoming Materials 222 7.4.3.4 Methods of Laying Out and Checking Work 222 7.4.3.5 Material/Equipment Compliance Tests 224 7.4.3.6 When to Inspect Work 225 7.4.3.7 Paperwork/Documentation 226 7.4.3.8 Quality Control Plans 228 7.4.4 Quality Assurance 229 7.4.4.1 Quality Assurance in the ISO 231 7.4.4.2 The Responsibility of the Contractor (Manufacturer) 232 7.4.4.3 Responsibility of the Owner 233 7.5 Project Quality Control in Various Stages 234 7.5.1 Feasibility Study Stage 234 7.5.2 Feed (Preliminary) Engineering 235 7.5.3 Detailed Engineering Study 238 7.5.3.1 Design Quality Control 239 7.5.4 Execution Phase 240 7.5.4.1 ISO and Control Work 242 7.5.4.2 Inspection Procedures 242 7.5.4.3 Importance of Contracts in Assuring the Project Quality 243 7.5.4.4 Checklists 243 7.6 Operational Phase of the Project 249 7.7 Total Building Commissioning System 250 7.7.1 Planning Stage 252 7.7.1.1 Identify Commissioning Team 252 7.7.1.2 Define Owner’s Project Requirements with the Customer Agency 258 7.7.1.3 Develop Preliminary Commissioning Plan 258 7.7.1.4 Commissioning for Certifications (LEED, Energy Star, etc.) 258 7.7.1.5 Commissioning Agent Costs 261 7.7.1.6 Cost-Benefit Analysis for Commissioning 262 7.7.2 Design Stage 262 7.7.2.1 Incorporate Commissioning into A/E and CM Scope of Services 262 7.7.3 Construction Stage 272 7.7.3.1 Review Submittals for Performance Parameters 272 7.7.3.2 Develop and Utilize Construction Checklists 273 7.7.3.3 Oversee and Document Functional Performance Testing 274 7.7.3.4 Test Data Records 274 7.7.3.5 Hold Commissioning Team Meetings and Report Progress 275 7.7.3.6 Conduct Owner Training 276 7.7.3.7 Turnover Commissioning Record 277 7.7.4 Building Commissioning Process Post-Construction Stage 279 7.7.4.1 Post-Construction Stage 279 7.7.4.2 Perform Deferred and Seasonal Testing 279 7.7.4.3 Re-inspect/Review Performance Before End of Warranty Period 280 7.7.4.4 Complete Final Commissioning Report 280 7.7.4.5 Recommission Facility Every 3–5 Years 282 7.7.4.6 Recommissioning 282 7.7.5 Advantages for Total Building Commissioning System 283 Quiz 284 8 Practical Risk Management for Oil and Gas Projects 287 8.1 Introduction 287 8.1.1 The Risk Management Process 288 8.2 Project Risks 289 8.3 Risk Assessment 293 8.4 Risk Identification 294 8.4.1 Methods of Defining Risk 296 8.4.1.1 Brainstorming 296 8.4.1.2 Delphi Technique 297 8.4.1.3 Nominal Group Technique 298 8.4.1.4 Crawford Slip 299 8.4.1.5 Expert Interviews 299 8.4.1.6 Root Cause Identification 300 8.4.1.7 Checklists 300 8.4.1.8 Documentation Reviews 300 8.4.2 Grouping the Risks 301 8.5 Define Priorities 302 8.5.1 Matrix Method 302 8.5.2 Tabulated Method 303 8.6 Risk Response Planning and Strategies 305 8.7 Risk Monitoring and Control 306 8.8 Example 307 8.9 Operations risk 310 8.10 Methods of Risk Avoidance 312 Quiz 313 References 315

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Book SynopsisYou know you can do more with your career. And the future is going to demand more of you. The problem is you are so busy keeping up with the day-to-day that you can''t prepare for tomorrow. Stretch: How to Future Proof Yourself for Tomorrow''s Workplace gives you the confidence and knowledge you need to achieve your goals in an ever-changing world. Karie Willyerd and Barbara Mistickestablished experts and the collective winners of dozens of awards in the field of personal development and learningoffer evidence-based guidance on obtaining the skills you will need to thrive in tomorrow''s workplace. Built on solid, global research and dozens of personal interviews with people who have achieved new and inspiring goals, Stretch offers advice, valuable insights, anecdotes, and recommendations to make achieving your goals practical and within reach. If you are like other professionals, your biggest worry is becoming obsolete at work. Shifting technologieTrade Review"Rapid advances in technology, global economic change, and record unemployment have fueled a concern about falling behind and becoming obsolete in the workplace. According to global research by coauthors Willyerd (coauthor, The 2020 Workplace) and Mistick (president, Wilson Coll.), the concern is widespread. The megatrends shaping tomorrow's workplace will require new skill sets. This work outlines five key strategies to acquire the needed knowledge and connections; they can be summed up as: learn in any situation, maintain an open mindset, connect to people who can help your future, seek out experiences that will prepare you, and stay focused and motivated. Anecdotes, insights, and research-based conclusions highlight the practical relevance of each strategy and are entertainingly informative. The authors' research was sponsored by Oxford Economics and SAP (Systems Applications Products) and includes their megatrend analysis as well.VERDICT: Thoroughly researched, approachable, with wide general appeal; the authors provide actionable guidance to help the reader grow for the workplace of tomorrow while engaging them in the occupation they have today. Extensive notes and an annotated further reading are included."—Library Journal "If you're waiting for your organization to train you to succeed in the unclear future of work, you're at risk of losing control of both your career and your current job. On average, according to the Center for Creative Leadership, only 10 percent of learning comes from formal training. Thus, even the most talented workers can have a 'sell-by date,' often one they don't see coming, say authors Karie Willyerd and Barbara Mistick in their book Stretch: How to Future-Proof Yourself for Tomorrow's Workplace.Their research of 5,500 employees and executives in diverse industries confirms that the urgency for people to take charge of their own careers has never been greater. The question is how—and be specific, please.Fortunately, the authors are. They start by sharing three Stretch Imperatives—it's all on you, you need options, you have dreams—which they break into five Stretch Practices: 'bouncing forward,' learning on the fly, building a diverse network, being 'greedy about experiences,' and being open to the 70 percent of on-the-job learning that happens informally. Thirty strategies to execute these practices help you 'stretch' steadily and measurably.The strategies emerge from personal stories of research participants, along with supporting data from the authors' studies and other trends, such as the rise of 'unintentional de-skilling' and the growth of co-located workplaces.Keep a pencil ready for the 30 Stretch Breaks of short self-assessments and reflection questions. Your answers build momentum for the Plan Your Future tool at the end. Not an optional assignment for any serious professional."—AssociationsNow.com "No matter what stage you are at in your career, this book will help you to develop and progress." (PQ Magazine, November 2016) "This book is very well presented, with rich contents. Don't become obsolete – take the first step to stretching your skills to future proof yourself for tomorrow's workplace. Use the tools provided." (CMI, August 2016) "Stretch provides ample diversity of information and ideas for HR Professionals, careers advisors and those working with young people, as well as the 'self-improvement' crowd to get their money's worth out of the book." (Career Matters, June 2016)Table of ContentsForeword ix Preface xi Part 1: Introduction 1 1: The Stretch Imperative 3 Part 2: It's All on You 31 2: Learn on the Fly 33 3: Be Open 61 Part 3: You Need Options 91 4: Build a Diverse Network 93 5: Be Greedy About Experiences 123 Part 4: You Have Dreams 153 6: Bounce Forward 155 Part 5: Charting the Path Forward 183 7: Stretch into Your Future 185 Supplemental Materials 209 Acknowledgments 211 List of Figures and Tables 215 Appendix A: Research Methodology; Key Workplace 2020 Survey Findings 217 Appendix B: Essential Books to Learn More 223 Notes 225 Index 245

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Book SynopsisTable of ContentsAuthor's Note xi Phase One Start-Up 1 1. Lesson #1: To Successfully Launch a Start-Up, There Must Be a Benevolent Dictator 3 2. Lesson #2: The Best Ideas Can Come from What's Right in Front of Your Nose 11 3. Lesson #3: How to Find the Money to Make Big Money 18 4. Lesson #4: Once an Entrepreneur, Always an Entrepreneur 22 5. Lesson #5: It's Better to Be Lucky Than Just Good 25 6. Lesson #6: "GOYA"--The Only Way to Really Test an Idea 29 7. Lesson #7: Don't Underestimate the Power of Focus, Discipline, and Follow-Up 35 8. Lesson #8: Competition Stinks 39 Phase Two Build Out and Put the Idea to the Test 43 9. Lesson #9: Business Is a Series of "Go" and "No-Go" Decisions 45 10. Lesson #10: Treat an Idea Like Clay 53 11. Lesson #11: Always Be Prepared with Plan B . . . And Sometimes C and D 59 12. Lesson #12: You'll Never Reach Critical Goals without a Definitive Timetable 66 13. Lesson #13: Never Be as Weak as Your Weakest Link 70 14. Lesson #14: Raising Additional Capital Requires Creating Demand 74 15. Lesson #15: Everything You Wanted to Know about the "D" Word but Were Afraid to Ask 82 16. Lesson #16: Managing People Is about Achieving Objectives through Others 87 17. Lesson #17: Good Intentions Will Get You Only So Far 95 18. Lesson #18: Don't Open the Doors until the Start-Up Passes the Smell Test--And Don't Be Afraid to Call Time-Out Just to Be Sure 101 Phase Three Constant Reinvention 107 19. Lesson #19: Pot Stirring 101--The Key to Continuous Reinvention 109 20. Lesson #20: Is Perception Reality? How to Manage Risk, Take Chances, and Remain Standing 115 21. Lesson #21: How to Keep Lethargy at Bay . . . Or Why Time Is Your Most Precious Resource 122 22. Lesson #22: How to Avoid Analysis Paralysis by Learning When to Make "Battlefield" Decisions 128 23. Lesson #23: Don't Drink Your Own Bathwater--You Could Choke 135 24. Lesson #24: When the Wolf's at the Door, What You Do Can Make the Difference between Living to Fight Another Day and Going Down for the Count 140 25. Lesson #25: Using the "Mother Rule" Can Help You Avoid Costly Hiring Mistakes 148 26. Lesson #26: When Communicating, Cut to the Chase 153 27. Lesson #27: Survival Math--Business Is Not a Zero-Sum Game 160 28. Lesson #28: Manage by the Three Ps--Persistence, Perspiration, and Performance 165 29. Lesson #29: You Can't Live with "Em--How to Manage Prima Donnas, Employees Who Think It's Not Their Job," and the Perfectionists 170 30. Lesson #30: The Golden Rule of Trust and Respect: You've Got to Give to Get 175 31. Lesson #31: Why You Must Look at Business through the Customer's Eyes, Not Just from an Operator's Perspective 182 32. Lesson #32: When It's Time to Pull the Trigger and Fire a Customer or a Vendor 188 33. Lesson #33: Spurring Growth--How to Eat an Elephant One Bite at a Time 194 34. Lesson #34: If You Don't Like the Competition . . . Buy Them If You Can 199 35. Lesson #35: The Easiest Path to Hypergrowth Is with Other People's Money 204 36. Lesson #36: Beating the Competition Requires That You Know More about Their Vulnerabilities Than They Know about Themselves . . . And Knowing Yourself Better Than They Know You 210 37. Lesson #37: If You Negotiate with Yourself, You Have a Fool for an Opponent 217 Phase Four The Payday 223 38. Lesson #38: Payday . . . And Lessons from the IPO Road Show 225 39. Lesson #39: If the Flame Starts Flickering: How to Tell If the Fat Lady Is About to Sing 234 40. Lesson #40: How to Put Lightning Back in the Bottle Again and Again--Many Entrepreneurs Are Serial Entrepreneurs 242 Epilogue 253 Index 255

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Book SynopsisAddresses the daily challenges faced by contractors who use the NEC3 ECC with clear, practical and useable advice on how to solve them Written in plain English for contractors and their staff, this book explains how the NEC3 contract works and provides answers to common questions. It presents complicated concepts in a simple, straightforward and understandable way, focusing mainly on day-to-day use. Steven Evans, an expert with thirty years of experience in construction, considers all the provisions of the contract and explains the procedures, obligations, and liabilities contained within it. NEC3 ECC is a process-based contract based on project management best practices. The basic philosophy behind it differs radically from the more adversarial approaches embodied by traditional contracts. While the NEC3 ECC may appear quite simple on the surface, it is often misunderstood and mismanaged by its day-to-day users. Despite the clear and urgent need for expert guidTable of ContentsAbout the Book xiii About the Author xv 1 Introduction 1 Ten Things You Need to Know 1 Author’s Note 2 2 The Contract 5 About the NEC Contract 5 Clarity and Simplicity 5 Flexibility 5 Stimulus to Good Management 6 Collaborate…or Else! 6 The Latham Report 6 The NEC3 Suite 7 Contracts 7 Flow Charts and Guidance Notes 8 The ECC Form 9 The Core Clauses 9 The Main Options 9 Option A – Priced Contract with Activity Schedule 10 Option B – Priced Contract with Bill of Quantities 11 Option C – Target Contract with Activity Schedule 11 Option D – Target Contract with Bill of Quantities 12 Option E – Cost Reimbursable Contract 12 Option F – Management Contract 13 W Clauses 13 The Secondary Options 14 X Clauses 14 Y Clauses 14 Z Clauses 15 The Contract Data 15 The Schedules 16 The Schedule of Cost Components 16 The Shorter Schedule of Cost Components 16 Formation of the Contract 16 Offer and Acceptance 16 Attestation 17 Necessary Contract Documents 17 Frequently Asked Questions 17 3 General 19 Overview 19 Actions 19 The Employer 20 The Contractor 22 The Project Manager 27 Impartiality 32 The Supervisor 32 The Obligations 33 Identified and Defined Terms 34 (1) The Accepted Programme 35 (2) Completion 36 (3) Completion Date 38 (4) The Contract Date 38 (5) Defect 39 (6) Defects Certificate 39 (7) Equipment 40 (8) The Fee 40 (9) Key Date 41 (10) Others 42 (11) Parties 42 (12) Plant and Materials 42 (13) To Provide the Works 43 (14) The Risk Register 44 (15) The Site 44 (16) Site Information 45 (17) Subcontractor 45 (18) Working Areas 46 (19) Works Information 46 (20) The Activity Schedule (Main Options A and C Only) 49 Who Prepares the List of Activities? 49 What Should be Included in the Schedule? 50 Relationship to the Accepted Programme 50 Changes to the Activity Schedule 50 Use Under Option A 51 Use Under Option C 51 Errors in the Activity Schedule 51 (21) The Bill of Quantities (Main Options B and D Only) 52 Changes to the Bill of Quantities 53 Use Under Option B 53 Use Under Option D 53 Errors in the Bill of Quantities 54 (22) to (26) Defined Cost 54 Main Options A and B 54 Main Options C to E 54 Main Option F 55 (25) Disallowed Costs 55 (27) Price for Work Done to Date (Option A) 56 (28) Price for Work Done to Date (Option B) 56 (29) Price for Work Done to Date (Options C to F) 57 (30) Prices (Main Options A and C) 57 (31) Prices (Main Options B and D) 57 (32) Prices (Main Options E and F) 57 (33) The Total of the Prices (Option D) 57 Interpretation and the Law 57 Communications 58 Notification 59 The Project Manager and the Supervisor 60 Adding to the Working Areas 61 Early Warning 61 Ambiguities and Inconsistencies 63 Illegalities and Impossibilities 64 Prevention 64 Frequently Asked Questions 65 4 The Contractor’s Main Responsibilities 71 Overview 71 Providing the Works 77 The Contractor’s Design 78 Acceptance of the Contractor’s Design 78 Using the Contractor’s Design 79 Design of Equipment 79 People 80 Working With the Employer and Others 81 Subcontracting 82 Other Responsibilities 84 Frequently Asked Questions 85 5 Time 89 Overview 89 Starting, Completion and Key Dates 89 Commencement and Completion 89 Completion Certificate 90 Key Dates 91 The Programme 91 The First Programme 92 Information on the Programme 92 Acceptance of the Programme 95 Rejection of the Programme 95 Revising the Programme 96 Access to and Use of the Site 98 Instructions to Stop or Not to Start the Work 98 Takeover 98 Acceleration 99 Frequently Asked Questions 100 6 Testing and Defects 105 Overview 105 Tests and Inspections 106 Tests and Inspections Before Delivery 107 Searching For and Notifying Defects 107 Searching 107 Notifying 108 Correcting Defects 108 Correction 108 Defect Correction Period 108 Defects Certificate 109 Accepting Defects 109 Uncorrected Defects 110 Frequently Asked Questions 111 7 Payment 115 Overview 115 Assessing the Amount Due 115 Main Option A 116 Main Option B 117 Main Option C 117 Amounts Due to Subcontractors 118 The Cost of Components in the Schedule of Cost Components 119 Disallowed Costs 119 The Fee 120 Main Option D 120 Amounts Due to Subcontractors 121 The Cost of Components in the Schedule of Cost Components 121 Disallowed Costs 121 The Fee 122 Main Option E 122 Amounts Due to Subcontractors 123 The Cost of Components in the Schedule of Cost Components 124 Disallowed Costs 124 The Fee 125 Main Option F 125 Amounts Due to Subcontractors 126 The Prices for the Work Done by the Contractor 127 Disallowed Costs 127 The Fee 127 Unfixed Materials on Site 128 Main Option A 128 Main Option B 128 Main Options C, D and E 128 Main Option F 128 The First Programme 128 Payment 128 The Primary Legislation 129 The Secondary Legislation 129 How it Works 129 A ‘Construction Contract’ 129 The Payment Provisions 130 The Payment Notice 130 The ECC Provisions 131 Interest 132 Defined Cost 132 The Contractor’s Share 133 The Activity Schedule 134 The Bill of Quantities 135 Frequently Asked Questions 135 8 Compensation Events 139 Overview 139 Compensation Events 140 Core Clause Compensation Events 140 Weather Measurement 146 Weather Data 146 Once in Ten Years 146 Bill of Quantity Compensation Events 149 Secondary Option Compensation Events 150 Clause X2.1 – Changes in the Law 150 Clause X12.3(6) and (7) – Changes in Partnering Information 151 Clause X14.2 – Delay in Making Advanced Payment 151 Clause X15.2 – Correction of a Defect 151 Clause Y2.4 – Suspension Under the Housing Grants, Construction and Regeneration Act 1996 151 Compensation Event Procedure 151 Notifying Compensation Events 151 Quotations for Compensation Events 154 Assessing Compensation Events 156 Effect of the Event on Defined Cost 157 Effect of the Event on Planned Completion 158 Failure to Give Early Warning 159 The Project Manager’s Assessment 159 Exhaustive Remedy 161 Implementing Compensation Events 161 Main Option Clauses 161 Summary of Sanctions 163 Other Remedies 164 Frequently Asked Questions 164 9 Title 169 Overview 169 The Employer’s Title to Plant and Materials 169 Marking Equipment, Plant and Materials Outside the Working Areas 170 Removing Equipment 171 Objects and Materials within the Site 171 Frequently Asked Questions 171 10 Risks and Insurance 173 Overview 173 Employer’s Risks 173 Contractor’s Risks 174 Repairs 175 Indemnity 175 Insurance Cover 175 Insurance Policies 176 If the Contractor Does Not Insure 176 Insurance by the Employer 177 Frequently Asked Questions 177 11 Termination 179 Overview 179 Termination 179 Reasons for Termination 180 Procedures on Termination 181 Payment on Termination 181 Frequently Asked Questions 183 12 Dispute Resolution (W1 and W2 Adjudication) 185 Overview 185 Option W1 185 Dispute Resolution 185 The Adjudicator 186 The Adjudication 188 Review by a Tribunal 191 Option W2 192 Dispute Resolution 192 The Adjudicator 193 The Adjudication 196 Review by a Tribunal 199 Frequently Asked Questions 200 13 X and Y Clauses 203 Introduction 203 The X Clauses 203 X1 – Price Adjustment for Inflation 203 X2 – Changes in the Law 204 X3 – Multiple Currencies 204 X4 – Parent Company Guarantees 205 X5 – Sectional Completion 205 X6 – Bonus for Early Completion 205 X7 – Delay Damages 206 X12 – Partnering 206 X13 – Performance Bond 207 X14 – Advanced Payment to the Contractor 207 X15 – Limitation of Contractor’s Liability for his Design to Reasonable Skill and Care 207 X17 – Low Performance Damages 208 X18 – Limitation of Liability 208 X20 – Key Performance Indicators 209 The Y Clauses 209 Y(UK)1 – Project Bank Account 209 Overview 209 Definitions 210 Project Bank Account 210 Named Suppliers 210 Payments 211 Effect of Payment 211 Trust Deed 211 Termination 211 Y(UK)2 – Housing Grants, Construction and Regeneration Act 1996 212 Overview 212 Definitions 212 Dates for Payment 212 Notice of Intention to Pay Less 212 Suspension of Performance 212 Y(UK)3 – Contracts (Rights of Third Parties) Act 1999 213 Overview 213 Frequently Asked Questions 213 14 Z Clauses 215 Overview 215 Additional Conditions of Contract 215 Frequently Asked Questions 216 15 Schedules of Cost Components 219 Overview 219 Schedule of Cost Components 219 Subcontractors 220 People 220 Equipment 220 Plant and Materials 221 Charges 222 Manufacture and Fabrication 222 Design 222 Insurance 222 Shorter Schedule of Cost Components 223 Subcontractors 223 People 223 Equipment 224 Plant and Materials 225 Charges 225 Manufacture and Fabrication 225 Design 225 Insurance 226 Frequently Asked Questions 226 Index 229

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Book SynopsisMagnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers.Table of Contents1 Why Magnetic Matters 1 The Art of Attracting Business 3 Ideas That Work across the Board 4 What’s Not in the Book 5 It is Your Marketing 6 Where We’re Going 6 2 The Power of Word of Mouth 9 The Greatest Marketing Program of All Time 11 What Mama’s Means to You 11 Whom Do You Ask? 15 Deciding to Buy (or Not to Buy) 16 Zero Moment of Truth 17 The Most Significant Shift 19 Rethinking Your Strategy 20 3 The Hard Work of Making It Simple 21 Get Your Thinking Clean Enough 23 4 The Three Things You Want Them to Say 25 “You Should Try This Website Designer, Doctor, Book, Accountant, and Computer.” 27 Everyone Gets It 29 What Do We Want Our Customers to Say about Us? 30 Make An Emotional Connection 31 Don’t Overthink It 32 Your Three “What We Want Them to Say” Statements 33 5 The Three Things You Must Get Right 37 A Simple, Powerful Formula to Attract Business 39 Solid Gold Strategy 41 The Grand Guarantee 42 Do It Your Way 46 6 The Best Idea Ever 51 Make Sure the Other Guy Wins 53 An Elegant Equation to Explain Everything 53 Look at the Options 54 I Hate to Lose 57 I’ve Developed Reverse Paranoia 58 “We Make People Lose” 59 It’s Like a Cultural Miracle Drug 60 Standing Out Like a Sore Thumb 60 Constructive Disagreements 61 The Ultimate Guideline 62 7 Better Beats Different 63 Don’t Strive to Be Different. Be Better. (Now That’s Different.) 65 Not the Most Unusual Pickup Truck 65 The Connection Between “Better” and “Distinctive” 66 Being Better Means Innovation 69 8 From Magnetic to Irrelevant 71 The Greatest Threat 73 Wild for CB Radios 73 Dogs are Loyal. Customers Aren’t. 74 Think Again 76 9 Never Stop Improving 79 You Could Just Do This, and You’d Succeed 81 Lip Service 81 A Daily Ritual 82 Without a Process It’s Just a Slogan 83 You Have to Get Specific 83 If It’s Worth Doing, It’s Worth Doing Wrong 85 All Sorts of Things Occur 85 It Can Always Be Better 86 10 The Magnetic Mind-Set 89 Common Threads 91 11 The St. Paul Saints: It’s All Word of Mouth 101 Not Your Usual Case Study 103 Fiercely Loyal Customers Year in and Year Out 103 The Most Spectacular Experience You Can Have 104 “A Whole New Ballgame” 105 12 A Magnet Needs a Market 111 It Seemed Like Such a Good Idea at the Time 113 Who’s Going to Pay You for It? 114 Spreadsheets Don’t Buy Anything. (Friends Usually Don’t, Either.) 114 A Great Idea in the Wrong Market 115 Just Follow Your Passion. If . . . 116 “I’ll Put It on the Internet” 117 The Most Crowded Market in the Universe 118 13 Lessons from a Startup Magnet 121 Looking at Your Business with New Eyes 123 David and Goliath 123 Lessons for All of Us 124 What If I Were Starting Over? 135 14 Who Moved My Market? 137 Whom Would You Call? 139 The Opportunity of a Burning Platform 140 We Print Checks. Now What? 141 Who Moved My Market? 142 We Live in Interesting Times 144 15 You’re Fired! 147 The Common (and Fatal) Mistakes That Businesses Make 149 Joe Calloway Fired a Phone Company 149 Mark Sanborn Fired a Restaurant 150 Larry Winget Fired the Garage Door Company, the Air Conditioning Company, and His Doctor 152 Randy Pennington Fired the Lawn Service 154 Scott McKain Fired the Oncologist 155 It Wasn’t the Lack of a “WOW” Factor 156 Famous Last Words 157 16 Magnetic Connections 159 Go Retro 161 Get Face-to-Face 161 Practice Retail Politics 162 The Lost Art of the Handwritten Note 164 17 Losing Your Magnetic Mojo 167 Can a Magnet Lose Its Strength? 169 Rave Reviews. Amazing French Food. 170 It’s Not As Good As It Used to Be 171 That’s Just Table Stakes 172 The Big Lie 173 Good to Great to Gone 173 18 The Amazing, Simple, Overlooked Advantage 175 Stories about How Amazingly Responsive You are 177 Brian Will Get Back to you Immediately 178 A New Standard of Performance 179 I Loved Them 180 Until I Didn’t 180 Too Little, Too Late 181 Real-Time Response 182 Sorry, That Won’t Work for Me 183 19 Tomorrow’s Magnetic Business 185 The Pace of Change Will Increase 187 Your Customers Just Changed 187 If You Make Customers or Potential Customers Wait, You Lose 188 Your Customers are Superconnected 188 Every Person in Your Organization Must Have a Customer Focus 188 You Have to Change from Talking to the Market to Talking with the Market 189 Sell Me Stuff I Want 189 Don’t Appeal to a Demographic. Appeal to Me. 189 Having the Right Technology is Great. Having the Right People is Better 190 “Simple and Easy” is the New Added Value 190 Use Video 190 Win on the Basics 190 Index 193

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Book SynopsisBuild high-performing teams with an evidence-based framework that delivers results Committed is a practical handbook for building great teams.Trade Review"The future for most organisations is now and this book offers invaluable help." (IEDP, September 2016)Table of ContentsPreface ix Introduction: “Can I Make My Team Work?” xi Part One 1 1 Commit: To Know the Rules, You Have to Make Them 3 2 Check: What You Don’t Know Is Probably Hurting You 23 3 Close: To Bridge the Saying-Doing Gap, Act Like a STAR 49 4 Pay Attention:The Seven Common Mistakes You Are Probably Making 69 Part Two 89 5 Can You Hear Me Now? Making Virtual Teams Work 91 6 No Time for Teamwork? Lessons from Startups 107 7 Who Has a Good Idea? Insights on Innovation 123 8 Lead or Follow? Guidelines for Leadership Groups 139 9 Why Are We Here? Engaging Committees 157 Conclusion: The Future Is Teams 173 Acknowledgments 189 Notes 191 Resources 207 Bibliography 213 The Authors 217 Index 219

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Book SynopsisWhat's Wrong with China is the most cogent, insightful and penetrating examination I have read on the paradoxes and self-deceptions of Modern China, written by someone who has lived in the country and dealt with it day to day for decades. This book will be hated by the commissars, because it is a triumph of analysis and good sense.PAUL THEROUX I sure wish I'd read this book before heading to Chinaor Chinatown, for that matter. China runs on an entirely different operating systemboth commercial and personal. Midler's clear, clever analysis and illuminating, often hilarious tales foster not only understanding but respect.MARY ROACH From the Back Cover What's Wrong with China is the widely anticipated follow-up to Paul Midler's Poorly Made in China, an exposé of China manufacturing practices. Applying a wider lens in this account, he reveals many of the deep problems affecting Chinese society as a whole. Once again, Midler delivers Table of ContentsChapter 1: The Pirate Ship Chapter 2: A Mania for Money Chapter 3: Blush of Shame Chapter 4: Beating the System Chapter 5: Intermediaries Chapter 6: Dulled Senses Chapter 7: Emotional Negotiators Chapter 8: Oliver Wendell Holmes Chapter 9: Chemicals, Guns, and Gimcracks Chapter 10: Sinocentric Thinking Chapter 11: "That's My Hand" Chapter 12: Lack of Conscience Chapter 13: Tacit Collusion Chapter 14: Networked Behaviors Chapter 15: Partner on the Deal Chapter 16: Self-Regulating Empire Chapter 17: Corps De Ballet Chapter 18: Informal Paradox Chapter 19: Brown Numbers Chapter 20: Reform, Reform, Reform Chapter 21: The Dynastic Cycle Chapter 22: Nibble, Nibble... Chapter 23: The Social Order Chapter 24: Cat’s Paws and Telegraphed Punches Chapter 25: The Great Absorber Chapter 26: Kleptoparasitism Chapter 27: Cleaning the Slate Chapter 28: Massacred in Business Chapter 29: The China Watchers Chapter 30: Isolationist PastChapter 31: The Benefit of the Doubt

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Book SynopsisThe manager's must-have guide to excelling in all aspects of the job Mind Tools for Managers helps new and experienced leaders develop the skills they need to be more effective in everything they do. It brings together the 100 most important leadership skillsas voted for by 15,000 managers and professionals worldwideinto a single volume, providing an easy-access solutions manual for people wanting to be the best manager they can be. Each chapter details a related group of skills, providing links to additional resources as needed, plus the tools you need to put ideas into practice. Read beginning-to-end, this guide provides a crash course on the essential skills of any effective manager; used as a reference, its clear organization allows you to find the solution you need quickly and easily. Success in a leadership position comes from results, and results come from the effective coordination of often competing needs: your organization, your client, your team, and your projects. These Table of ContentsAcknowledgments xv Author Biographies xvii Introduction xix PART I. KNOW AND MANAGE YOURSELF 1 Chapter 1 Know Yourself 3 1. Understand Your Own Personality and Manage Accordingly (The Big Five Personality Model) 4 2. Understand and Make Better Use of Your Personal Strengths (Personal SWOT Analysis) 6 3. Set Clear Personal Goals, and Show a Strong Sense of Direction (Personal Goal Setting) 7 4. Build Your Self-Confidence 8 5. Be Aware of How Your Actions Impact Others ( Journaling for Self-Development) 10 6. Think Positively and Manage Negative Thoughts (Cognitive Restructuring) 11 7. Adopt a Self-Development Mindset (Dweck’s Fixed and Growth Mindsets) 13 Other Techniques for Knowing Yourself 15 Chapter 2 Plan and Manage Your Time 16 8. Find More Time in Your Day by Eliminating Low-Yield Activities (Activity Logs) 17 9. Prioritize Tasks Effectively for Yourself and Your Team (Action Priority Matrix) 19 10. Use a Structured Approach for Tracking and Prioritizing Many Tasks (Action Programs) 21 11. Schedule Your Time Effectively 22 12. Keep Yourself Focused: Managing Distractions, Improving Flow 24 13. Beat Procrastination 25 Other Techniques for Planning and Managing Your Time 27 Chapter 3 Cope with Change and Stress 28 14. Develop Personal Resiliency, and Grow from Setbacks 29 15. Analyze and Manage Sources of Stress (Stress Diaries) 31 16. Manage Negative Emotions at Work (The STOP Method for Anger Management) 32 17. Manage the Impact of Pressure on Performance (The Inverted-U Model) 33 18. Overcome Fears of Failure or Success 35 19. Learn from Your Experience in a Systematic Way (Gibbs’s Reflective Cycle) 37 Other Techniques for Coping with Change and Stress 39 Chapter 4 Manage Your Career over Time 40 20. Find a Career That Suits Who You Are (Ibarra’s Identify Transition Process) 41 21. Find a Role That Provides Meaning and Pleasure and Fully Uses Your Strengths (The MPS Process) 44 22. Shape Your Role to Suit Your Strengths and Aspirations ( Job Crafting) 44 23. Thrive at Work (The GREAT DREAM Model) 46 24. Find the Work–Life Balance That’s Best for You (The Wheel of Life®) 48 25. Understand the Types of Behavior That Can Derail Your Career (Hogan Management Derailment) 49 Other Techniques for Managing Your Career 51 PART II. MANAGE TASKS, AND GET THINGS DONE 53 Chapter 5 Get Work Done in an Efficient and Focused Way 55 26. Translate the Organization’s Mission into Goals That People Understand (OGSM) 56 27. Align People’s Objectives with Corporate Goals (OKRs) 57 28. Systematically Analyze and Optimize the Work Team Members Do (DILO) 58 29. Use a Structured Approach to Continuous Improvement (PDSA) 60 30. Systematically Identify What Needs to Be Done – Gap Analysis 62 31. Conduct Post-Completion Project Reviews (Retrospectives) 64 32. Manage Projects Using Agile Methodologies (Agile Project Management) 65 Chapter 6 Solve Problems Effectively 68 33. Get Systematically to the Root of a Problem (Root Cause Analysis) 69 34. Identify the Many Possible Causes of a Problem (Cause and Effect Analysis) 71 35. Map Business Processes Clearly (Swim Lane Diagrams) 73 36. Solve Problems by Capitalizing on What’s Going Well (The 5-D Approach to Appreciative Inquiry) 77 37. Bring People Together to Solve Problems (Manage Group Dynamics) 78 Other Useful Problem-Solving Techniques 80 Chapter 7 Make Smart Decisions 81 38. Decide Whether a Decision Makes Financial Sense (Net Present Value Analysis) 82 39. Choose Between Options and Considering Multiple Factors (Decision Matrix Analysis) 84 40. Consider Many Factors, Such as Opportunities, Risks, Reactions, and Ethics in Decision Making (ORAPAPA) 86 41. Analyze Systematically What Could Go Wrong (Risk Analysis and Risk Management) 88 42. Prioritize Risks by Impact and Probability of Occurrence (The Risk Impact/Probability Chart) 90 43. Avoid Psychological Bias in Decision Making 91 Other Useful Decision-Making Techniques 94 Chapter 8 Foster Creativity and Innovation 95 44. Develop New Ideas by Understanding User Needs (Design Thinking) 96 45. Innovate by Studying People’s Day-to-Day Use of Products and Services in Depth (Ethnographic Research) 98 46. Innovate by Making Sense of How the Business World Is Changing (Scenario Planning) 100 47. Innovate in All Areas of Your Business, Not Just with Products and Services (Doblin’s 10 Types of Innovation) 102 48. Generate Many Ideas Using Free Association (Brainstorming) 104 Other Techniques for Fostering Creativity and Innovation 106 PART III.WORK WITH AND MANAGE OTHER PEOPLE 107 Chapter 9 Understand and Motivate Other People 109 49. Lead by Example (Being a Good Role Model) 110 50. Listen Carefully and Intensely to Other People (Mindful Listening) 112 51. Understand How to Motivate People (Herzberg’s Motivation-Hygiene Theory) 113 52. Work Effectively with People from Different Generations (Understand Different Generational Characteristics) 115 53. Develop Emotional Intelligence 117 54. Motivate People to Go above and beyond (Transformational Leadership) 119 Other Techniques for Understanding and Motivating Other People 121 Chapter 10 Get the Best from Members of Your Team 122 55. Delegate Effectively 123 56. Be Clear About Who Is Accountable for What (The RACI Matrix) 125 57. Give Effective Praise and Recognition 126 58. Build Team Members’ Self-Confidence 128 59. Support Your People Effectively (Heron’s Six Categories of Intervention) 129 Other Ways to Get the Best from Members of Your Team 131 Chapter 11 Communicate Effectively 132 60. Understand the Key Principles of Good Communication (The Seven Cs of Communication) 133 61. Speak Well in Public 134 62. Write Effective E-Mails 136 63. Build Good Working Relationships with People at All Levels (Create “High-Quality Connections”) 137 64. Communicate Effectively Across Cultures (Hofstede’s Cultural Dimensions) 138 Other Techniques for Communicating Effectively 141 Chapter 12 Hire and Develop Good People 142 65. Design Jobs Effectively (Motivation- Centered Job Descriptions) 143 66. Recruit Effectively (Competency-Based Interviewing) 146 67. Assess Individual Development Needs (Skills Matrices) 148 68. Give Effective Feedback (The SBI Feedback Model) 149 69. Coach People Effectively (The GROW Model) 151 Chapter 13 Build a Great Team 154 70. Formally Define the Team’s Mission, Authority, Resources, and Boundaries (Team Charters) 155 71. Brief Your Team Clearly 157 72. Build Trust in Your Team 159 73. Build Openness and Self-Knowledge within a Team (The Johari Window) 160 74. Find the Specific Motivators That Work Best with Your Team (Understand Team-Specific Motivation) 162 75. Manage Negative Behaviors and Resolve Conflict (Lencioni’s Five Dysfunctions of a Team) 164 Chapter 14 Deal with Difficult Management Situations Effectively 166 76. Resolve Conflict Effectively (Fisher and Ury’s Principled Negotiation) 167 77. Deal with Bad Behavior at Work 168 78. Deal with Office Politics, and Protect Your Team from Them 170 79. Handle Poor Performance 173 80. Be Tactful 175 PART IV. GENERAL COMMERCIAL AWARENESS 177 Chapter 15 Develop Situational Awareness 179 81. Understand Your Organization’s Mission and Values (Mission Statements) 180 82. Scan for External Changes That May Impact Your Organization (PESTLIED Analysis) 182 83. Understand How Companies Compete in Your Market (Value Curves) 184 84. Understand Your Organization’s Core Competencies 186 85. Organizational Strengths, Weaknesses, Opportunities, and Threats (SWOT Analysis) 188 Chapter 16 Get Ahead in the Wider Organization 191 86. Understand and Shape How Others in Your Organization See You (The PVI Model) 192 87. Ask for Feedback (The SKS Technique) 194 88. Build Honest Rapport with Others 195 89. Develop Effective Networking Skills 197 90. Influence Your Peers to Get Things Done (Yukl and Tracey’s Influencers) 199 Chapter 17 Make Change Happen in Your Organization 201 91. Understand Stakeholder Needs, and Bring Stakeholders Along with You (Stakeholder Management and Power/ Interest Grids) 202 92. Understand the Key Steps Needed to Succeed with a Change Process (Kotter’s Eight-Step Change Model) 205 93. Anticipate and Manage People’s Emotional Reactions to Change(The Change Curve) 206 94. Persuade and Influence People (Effectively (The Influence Model) 208 95. Lead Change Without Formal Authority (“Stealth Innovation”) 210 Chapter 18 Work Effectively with Customers and External Stakeholders 212 96. Understand Your Customer’s Worldview (Develop Customer Personas) 213 97. Understand and Develop Your Relationship with Your Customer (Customer Experience Mapping) 215 98. Understand How Decisions Are Made in Another Organization (Influence Mapping) 217 99. Decide the Best Approach to a Negotiation (Lewicki and Hiam’s Negotiation Matrix) 219 100. Collaborate to Create Mutually Beneficial Outcomes (Win-Win Negotiation) 222 Appendix: Survey Methodology 225 References 227 Index 235

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Book SynopsisEverything you need to start and manage a non-profit Starting and Managing a Nonprofit Organization is written to help anyone who''s just getting their toes wet in the sector get up to speed on the critical information needed to protect their nonprofit''s tax-exempt statusand avoid the many legal traps out there that you probably didn''t know exist. Packed with checklists and step-by-step guidance, Starting and Managing a Nonprofit Organization demystifies intricate legal issues with plain-English language explanations for non-legal professionals of the statutes, regulations, court opinions, and other rules comprising nonprofit law. Nonprofits must comply with stringent federal and state laws due to their special exempt status; the government''s ultimate threat is revocation of a nonprofit''s tax-exempt status, which usually means the nonprofit''s demise. Written in plain English, not legalese, this all-important guide provides essential guidance for those inTable of ContentsPreface vii Part One Starting A Nonprofit Organization 1 Chapter One: What Is a Nonprofit Organization? 3 Chapter Two: The Nonprofit Organizations’ Regulatory Scene 17 Chapter Three: Starting a Nonprofit Organization 27 Part Two Being Nonprofit, Legally 39 Chapter Four: Nonprofit Organizations: Much More Than Charity 41 Chapter Five: Nonprofits and Private Benefit 59 Chapter Six: From Nonprofit to Tax-Exempt 77 Chapter Seven: Charities: Public or Private? 93 Chapter Eight: Nonprofit Governance 111 Chapter Nine: Braving Annual Reporting 137 Chapter Ten: Tax Exemption: Not a Paperwork Exemption 149 Chapter Eleven: Charitable Giving Rules 163 Chapter Twelve: Government Regulation of Fundraising 187 Part Three Tax-exempt Organizations Can Be Taxable, And So Can Their Managers 211 Chapter Thirteen: Related or Unrelated? 213 Chapter Fourteen: Lobbying Constraints—And Taxes 231 Chapter Fifteen: Political Campaign Activities—And More Taxes 243 Chapter Sixteen: Donor-Advised Funds, Tax Shelters, Insurance Schemes—And Still More Taxes 253 Part Four Helpful Hints and Successful Techniques 261 Chapter Seventeen: For-Profit and Nonprofit Subsidiaries 263 Chapter Eighteen: Joint Venturing and Other Partnering 275 Chapter Nineteen: Wonderful World of Planned Giving 291 Chapter Twenty: Putting Ideas into Action 303 Part Five Sidestepping Traps 313 Chapter Twenty-One: Watchdogs on the Prowl 315 Chapter Twenty-Two: Potpourri of Policies and Procedures 329 Chapter Twenty-Three: Commerciality, Competition, Commensurateness 343 Chapter Twenty-Four: IRS Audits of Nonprofit Organizations 355 Chapter Twenty-Five: Avoiding Personal Liability 375 Part Six Constitutional Law Perspective 383 Chapter Twenty-Six: Nonprofit Organizations and the Constitution 385 Glossary 409 Index 421

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Book SynopsisTable of ContentsChapter 1 The Time I Ruined Easter 1 Lessons Learned the Hard Way 8 Additional Lessons for You 12 Who Was at Fault? 14 Remember This Crucial Element 15 Why Me? 16 Why You? 17 W.I.S.D.O.M. 19 Chapter 2 Mr./Ms. Cellophane 23 The New Kid on the Block 26 W.I.S.D.O.M. for the Board and CEO 38 Making Mr./Ms. Cellophane Visible 41 Chapter 3 “Good Morning, This is Your Wakeup Call.” 47 The Best Defense 54 W.I.S.D.O.M. for the Employee 59 Chapter 4 Stop the Line 69 The Internet of Terrorism 74 W.I.S.D.O.M. for the Product Developer 80 Chapter 5 Bridging the Gap 87 When Too Much of a Good Thing is Bad 90 It Wasn’t Always This Way 92 W.I.S.D.O.M. for HR Professionals 96 Chapter 6 Luck Favors the Prepared 109 BREACH! 112 Preparing for Battle 115 W.I.S.D.O.M. for the Marketer/Communicator 119 Chapter 7 Interesting Bedfellows 127 The More Things Change . . . 132 . . . the More They Stay the Same 137 W.I.S.D.O.M. for the Finance Professional 142 Chapter 8 Mr./Ms. Cellophane (Reprise) 147 A Picture is Worth a Thousand Words 149 Letting Go to Hold On 153 Assuming the Mantle 156 W.I.S.D.O.M. for the Cybersecurity Professional 158 Chapter 9 Experiencing a Culture of Security 169 Chapter 10 A Culture of Security for All 187 W.I.S.D.O.M. for the CEO/Board Member 191 W.I.S.D.O.M. for the Employee 191 W.I.S.D.O.M. for the Product Developer 192 W.I.S.D.O.M. for the HR Professional 192 W.I.S.D.O.M. for the Marketer/Communicator 193 W.I.S.D.O.M. for the Finance Professional 194 W.I.S.D.O.M. for the Cybersecurity Professional 198 Acknowledgments 201 About the Author 203 Index 205

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Book SynopsisDrive profitability, productivity, and accountability To create extraordinary lives, we must learn to unplug from the constant barrage of disruptions and plug in to the tools, strategies, and mindsets that allow us to harness our attention to reach our highest potentialand this book shows you how. Attention Pays spotlights on the power of attention and absolute focus. Personally: WHO we pay attention to. Professionally: WHAT we pay attention to. And Globally: HOW we pay attention in the worldand to the world. In an on-demand, 24/7 society, where distractions cost millions of people productivity, profitability, relationships and peace, it''s time to pay attention to what matters most. Includes powerful tips and tricks increase profitability Shows you how to achieve maximum accountability and results Provides strategies to help you productively manage daily tasks Offers guidance on improving your daily aTable of ContentsList of Illustrations xxi Acknowledgments xxiii A Love Note From Neen xxiii About the Author xxvii Introduction xxix Does Your Attention Pay? xxix The Costs of Inattention xxxi Intention Is What Makes Attention Valuable xxxii An Attention Revolution xxxiv Attention Pays xxxv Attention Is Yoga for Your Mind xxxvii PART ONE DOES YOUR ATTENTION PAY? 1 Chapter 1 Our Attention-Deficit Society 3 Internal Factors 5 The Great Multitasking Myth 5 The “Over Trilogy” — Overwhelmed, Overstressed, and Overtired 6 Generational Differences 9 External Factors 11 Physical Environment 11 How the Media and Information Overload Changed Our Attention 12 Our Technology Addiction 14 Our Addiction to Social Media and Apps 18 Destruction of the Work-Life Boundary 21 The Costs of the Attention-Deficit Society 24 Chapter 2 Listen with Your Eyes: The Power of Intentional Attention 29 Intentional Attention 31 Conscious Versus Unconscious 31 Deliberate Versus Distracted 32 Transformational Versus Transactional 33 The Intentional Attention Model 35 Change Is Hard — But Oh So Worth It! 38 Change Your Brain 39 Change Your Focus 41 Change Your Habits 43 How to Make Your Attention Pay 47 PART TWO PERSONALLY — BE THOUGHTFUL 51 Chapter 3 Personalize Performance: Brand Building, Nido Qubein Style 53 Practice Self-Care 55 Establish a Morning Routine 56 Establish a Night Routine 57 Schedule Recovery Time 59 Set Boundaries with Your Devices and Social Media 60 Manage Your Personal Brand 62 What Does Your Personal Brand Say About You? 62 Become Your Own Publicist 65 Always Plan for the Next Opportunity 65 Find and Connect with Advocates 67 Be the Duck 68 Seek Feedback 68 Manage Your Communications 69 Grow Your Confidence 69 Be Conscious of Your Language 70 Chapter 4 Focus on VIPs: Systemize Thoughtfulness 73 Focus on Your VIPs 74 Who Needs Your Attention in Your Personal Life? 74 Who Needs Your Attention at Work? 77 The Other Kind of VIPs 79 Manage Your Communications with Others 80 Use People’s Names 80 Be a Fascinated Listener 80 Know Their Preferred Communication Style and Mode 82 Manage Your Relationships with Others 83 Step Away from the Device! 83 Create Significant Moments 84 Rev Your RAZ for Recognition 87 Implement Systemized Thoughtfulness 88 PART THREE PROFESSIONALLY — BE PRODUCTIVE 93 Chapter 5 Prioritize Your Priorities: Create Significant Moments 95 Pack Your Highest Priorities 97 Protect Your Time 99 Systemize Your Calendar 100 Defend Against Your Biggest Distraction 103 Outsource Your Life 106 Guard Your Focus 107 “No” Is a Complete Sentence 108 Bring Back the Gatekeeper 110 Fight Decision Fatigue 111 Discipline Your Use of Devices and Social Media 112 Chapter 6 Create a Culture of Attention: Stop the Madness 117 Show Them the Path and then Empower Them to Take It 118 Cultivate an Environment Where Productivity Thrives 121 Create an Agile Work Culture 121 Reduce Stress and Promote Healthy Choices 125 Stop the Meeting Madness 129 Communicate Clearly with Contextual Models 132 PART FOUR GLOBALLY — BE RESPONSIBLE 137 Chapter 7 Make an Impact: The Great (Disappearing) Barrier Reef 139 You Can Make an Impact 141 Leverage Your Leadership 143 Organizational Stewardship 144 Create a Connection 144 Being Responsible Can also Be Profitable 145 The Power of Employee Service Days 146 Chapter 8 Join the Attention Revolution 149 Bonus Chapter: Build an Organization That Pays Attention 154 Empower Your Team to Give Intentional Attention 156 Leverage Social Media to Surprise and Delight Customers 160 Systemize Thoughtfulness — The Mendlowski Method 162 Ensure Customers Get a Consistent Experience 163 Give Attention to Get Attention 164 Peloton: The Poster Child for Intentional Attention 166 Endnotes 170 Index 177

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Book SynopsisBecome the leader others want to follow Forget everything you know about motivating others and building a harmonious workplace. If you want to get the best out of people, you must be willing to fight. But, that doesn't mean you become a dominator, nor does coddling others work. The best leader you've ever had in your life was a liberatorsomeone willing to fight for your highest good, even at a personal cost. Inside, global leadership experts Jeremie Kubicek and Steve Cockram explain what made that leader so unique, how to become that person yourself, and how to share the same gift with others. Be one of the few that people actually want to followLearn the lost art of leadershipthe intentional calibration of support and challenge for everyone you lead, your team and your familyBecome a multiplication master as you learn to bring the best out of people for their highest good and that of the whole teamOverhaul entire cultures by focusing on the transformation and empowerment of sub-Table of ContentsIntroduction ix Section I Developing You Chapter 1 Choosing to Climb 03 Chapter 2 The Making of a Sherpa 19 Chapter 3 Your Ultimate Test 35 Chapter 4 Know Yourself to Lead Yourself 57 Chapter 5 Five Circles of Influence 71 Section II Getting Others to a Higher Level Chapter 6 The Higher Levels 95 Chapter 7 Developing Others and Managing Expectations 113 Chapter 8 Becoming a Multiplication Master 135 Section III Creating 100X Cultures Chapter 9 Creating the Atmosphere for Growth 155 Chapter 10 Someone Worth Following 175 Chapter 11 The Sherpa Challenge 191 Our Gift to You 205 Acknowledgments 207 About the Authors 211 About GiANT Worldwide 213 Speaking Inquiries for Jeremie Kubicek and Steve Cockram 215 Index 217

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Book SynopsisSuccessfully cope with day-to-day problemsand find joy along the way The Business of Joy provides you with an abundance of practical and immediately applicable life-changing ideas and inspirational, thought-provoking, and entertaining stories and quotesin an instant. Each chapter is designed to be read and absorbed in approximately 60 seconds, offering you Golden Nuggets and Joy Gems that will help make positive, lasting change. Inside, you get an abundance of time-tested formulas that can instantly be used to solve common and uncommon day-to-day issues. This, in and of itself, will help to better yourself today, with work and life moving at the lightning speed of thought. Find unique coping mechanisms when facing adversity Benefit from tangible, motivational, and self-management tools to forge ahead Keep perspective regardless of circumstance Build a sturdy foundation for positive culture and change WTable of ContentsDon’t Read This Book Warning! Foreword Preface Gratitude Part 1 1. The Purple Break 2. AFA – All the Way! Always Flexible and Adaptable 3. Salt the Hay – Find a Way 4. Say Good-Bye to Your WAFs Worry, Anxiety and Fear 5. Prevent, Acknowledge and Release (PAR) 6. Now is Perfect The Critical Time is NOW! 7. 4–4–6 Breathing 8. The Ogive Curve Managing the Ups and Downs of Your Day 9. The House of MAD, GLAD, SAD and SCARED 10. Pay Your R.E.N.T Every Day Rest, Exercise, Nutrition and Thoughts 11. More on Flooding 12. R.E.N.T Assessment 13. What’s the “One Thing”? Part 2 14. The Velvet Hammer 15. Language of the Lands 16. Speaking the Language of the Lands 17. Listening = Integrity and The Listening Quiz 18. The Plus, Plus, Dash. 19. The Words Matter Movement 20. The Happiness Alphabet 21. Presentation is EVERYTHING! 22. Because of You 23. Meditation 24. Bankruptcy, Cancer and Heart Attack 25. Bee Stinger Out 26. What’s Your ‘One Thing?’ Part 3 27. Abduction 28. Lost and Lonely 29. Confusion is the Step Before Clarity During Change 30. America’s Got Talent 31. Crazy Calls—The White House Story (Part 1) 32. Follow the Hunch – See Where it Leads 33. Carpe Diem! Seize the Day by Seizing Opportunity 34. The 25 Best Sales Interview Questions and Answers 35. Interviewing Essentials 36. The Critical Time is NOW! (But First Coffee) 37. Clutter Free! 38. What’s Your “One Thing”? Part 4 39. Take Action! Embody the CCC Corporate Culture Code 40. The White House Story (Part 2) 41. It Will Never Be Yesterday 42. Persistence of Perception 43. The 3 Magic Secrets to Living a Happy Life 44. What’s Your “One Thing”? Final thoughts and Parting gifts! The Joy Glossary Index

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Book SynopsisOn-going coaching and development that can be a game changer for all employees! All great coaches know how to ask good open-ended questions and how to give effective feedback. They keep a balanced and honest perspective that separates the person from the problem or issue; coaching to leverage their unique strengths and helping them improve weaknesses with a mindset focused on continuous improvement. This ongoing coaching and development can be a game changer for all people and teams with access to it. But what about the teams and players that aren't empoweredor even allowedto expand their roles? Or the team members whose careers don't inspire or play to their natural gifts, talents, and strengths? It's painful for any organization or manager when people on their team aren't given the tools to succeed; and more painful still when the team member doesn't yet realize it. But by coaching through leadership, any manager of any organization can create a supportive strTable of ContentsForeword xv Introduction: A Coach’s Journey xvii Part I The Realities of Being a Great Coach 1 1 Why Every Leader and Manager Should Be a Great Coach 3 2 The Simpson 3Ds Coaching Model: The “How to” of Coaching 13 3 Coaching from the Inside-Out 29 4 Coaching with a Mindset of Abundance 45 5 Coaching with Authenticity 63 Part II Coaching the Individual and Teams 79 6 Knowing When to Coach 81 7 Setting Priorities 89 8 Asking the Right Questions 97 9 GROWing by Setting SMART Goals 109 10 Listening with Empathy 121 11 Coaching and Feedback 131 12 Coaching for Engagement 149 13 Coaching for Contribution 167 14 Coaching the Whole-Person 183 Part III Coaching the Organization 205 15 Coaching the 7 Core Factors for Organizational Change 207 16 Coaching Across the Globe 221 17 Putting It All Together 235 Acknowledgments 253 About the Author 255 Index 257

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Book SynopsisEliminate sexual harassment, unconscious bias, ethical lapses and other HR nightmares! Companies spend millions on legal compliance training and initiatives to eliminate workplace drama and the resulting low morale and lawsuits, but don't always get the results they want. Most organizations understand that simply checking legal compliance boxes around sexual harassment, bias, etc. isn't enough, but are at a loss on how to implement solutions, especially in today's post-#MeToo world. Patti Perez is an attorney, HR expert, trainer, and former state regulator, who has conducted over 1,200 workplace investigations. In this unique book, she explains the secret to avoiding all forms of drama, legal exposure, and low morale: A healthy workplace culture. Patti combines the lessons learned from 25 years of professional experience with robust data from behavioral science research to debunk common myths, including the belief that a focus on legal compliance leads to a healTable of ContentsForeword xv Acknowledgments xvii About the Author xxi Introduction xxiii Part I Diagnosis Drama: What You Can Do to Identify, Prevent, and Fix Workplace Drama 1 Chapter 1 How to Blow Up an Organization (and Rise from the Ashes) 3 #WorkplaceDrama: Identifying Problematic Behavior 4 Root Causes of Workplace Drama 6 Legal Compliance: Friend or Foe? 11 The #1 Culture Problem in Organizations: A Lack of Authenticity 13 The Courage to Be Different (and Therefore Effective): Focus on the Good 16 Chapter 2 Why Is Sexual Harassment Still a Thing and What We Must Do to Fix It 17 The Road to #MeToo 18 Are We All on the Same Page? Key Legal Definitions and Clarifications 20 Leading Predictors of Workplace Sexual Harassment 28 Other Factors That Contribute to Sexual Harassment 34 Sexual Harassment: The Cure 39 Chapter 3 Diversity, Inclusion, and Belonging . . . Not Just PC BS 45 Unconscious Bias Explained 46 D, I, & B . . . What’s the Difference (and Why Does it Matter)? 53 Best Practices and Emerging Trends for Creating, Executing, and Selling Your Initiative 56 Chapter 4 Ethics Lapses: They’re More Common Than You Think 69 Where Ethics Lapses Begin 69 Leading Causes and Warning Signs of Unethical Behavior at the Corporate Level 70 Best Prevention Techniques 76 Part II “Hiking” to the Top of the Healthy Workplace Culture Pyramid 81 Chapter 5 Reaching the Top of the Healthy Workplace Culture Pyramid: The Three Fs 83 Getting Started 84 Fearlessness 84 Fairness 90 Freedom 95 Why Your Hike Requires Measuring Risk and Opportunity 99 Chapter 6 Anticipating and Preparing for Drama-Causing Events 101 Anticipating Workplace Drama 101 Leading Drama Producer: Corporate Change 102 Leading Drama Producer: Faulty Processes that Lead to Poor Decision-Making 111 Leading Drama Producer: Failure to Observe, Analyze, and Course-Correct 118 Chapter 7 Make Your Journey Easier: Choose the Less Treacherous Path 121 What We Can Learn from Companies That Embrace a Safety Culture 122 Translating Safety Accomplishments to Achieve a Healthy Workplace Culture 124 Accident/Injury Reduction versus Drama Reduction: A Side-by-Side Comparison 130 Chapter 8 Reduce Drama Through Precise and Persuasive Communication 139 The Most Common Communication Failures That Lead to Drama 139 Improve Your Emotional Intelligence to Communicate More Precisely 141 Using Emotional Intelligence to Keep Drama Away 145 The Cassandra Curse: How Not to Be Persuasive 150 Breaking the Curse: How to Be More Persuasive 153 Part III A DIY Roadmap for Creating and Maintaining a Drama-Free Culture 159 Chapter 9 Policies, Schmolicies . . . How to Write and Enforce the Right Rules 161 Policies Should Set Expectations, Not Restrict Freedom 162 Top 10 Mistakes in a Typical Sexual Harassment Prevention Policy 166 Say Goodbye to Legal Jargon and Hello to Clarity and Positivity 172 Chapter 10 Your Step-by-Step Guide to Designing and Delivering Effective Workplace Training 179 What’s Kept Training from Moving the Needle? 180 What Does Work? 181 Step-by-Step Guide to Implementing a Successful Training Program 185 Chapter 11 How to Effectively Investigate and Resolve Claims of Workplace Misconduct 199 Best Practices for Getting Started 200 The Qualities of an Excellent Workplace Sleuth 201 Determining Whether a Full Investigation Is Necessary 203 Conducting Investigations That Get to the Truth and Fix Problems: A Step-by-Step Guide 205 Appendix: Supporting Documents for Conducting Investigations 227 Index 239

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Book SynopsisSmall Business: Creating Value Through Entrepreneurship offers a balanced approach to the core concepts of starting, managing, and working in a small business. An ideal textbook for undergraduate courses in small business management and entrepreneurship, the book offers a student-friendly pedagogical framework that blends foundational research on small business with the real-world practice of business ownership. Relevant examples are provided throughout the text, bringing key concepts to life while providing a realistic view of what it takes to create a successful and sustainable small business. Organized into five streamlined sectionsa small business overview, paths to small business ownership, financial and legal issues, ways to grow a small business, and discussion of the Entrepreneur's Dilemmathe text offers a diverse range of relatable examples drawn from both actual businesses and from depictions of entrepreneurship in popular media. Each clear and accessible chapteTable of ContentsPreface vii 1 Understanding Small Business 1 1.0. Introduction 1 1.1. Describe Small Business 3 Comprehension Check 7 1.2. Define Small Business Management 7 1.2.1. Problems with (Rapid) Growth 11 Comprehension Check 13 1.3. Myths About and Benefits of Small Business Entrepreneurship 13 Comprehension Check 17 1.4. Identify Various Forms of Entrepreneurship 17 Comprehension Check 20 Summary 20 Live Exercise 21 World of Books 21 In the Movies 22 Things to Remember 22 Key Terms 23 Experiential Exercise 23 2 Starting a New Business 24 2.0. Introduction 24 2.1. Motivations for Starting a New Venture 26 Comprehension Check 29 2.2. Part-time and Full-time Startups 30 Comprehension Check 32 2.3. From Idea to Opportunity 32 Comprehension Check 39 2.4. The Universal Startup Model 39 Comprehension Check 42 2.5. Analyze the State of Startup in the United States 43 Comprehension Check 45 Summary 46 Live Exercise 46 World of Books 46 In the Movies 46 Things to Remember 47 Key Terms 48 Experiential Exercise 48 3 Family Business 49 3.0. Introduction 49 3.1. The Basics of Family Business 51 3.1.1. Definition of Family Business 51 3.1.2. Family Business System 53 Comprehension Check 54 3.2. Two Sides of the Family Business 54 3.2.1. Positives of a Family Business 55 3.2.2. Negatives of a Family Business 56 Comprehension Check 59 3.3. Types of Family Businesses 59 Comprehension Check 62 3.4. Succession Planning in Family Business 62 3.4.1. Enduring Family Firms 64 3.4.2. Best Practices for Family Firms 66 3.4.3. Next-Generation Challenge 67 3.4.4. Role of Offspring Gender 68 Comprehension Check 71 Summary 71 Live Exercise 71 World of Books 71 In the Movies 71 Things to Remember 72 Key Terms 73 Experiential Exercise 73 4 Franchising for Small Firms 74 4.0. Introduction 74 4.1. Meaning and History of Franchising 76 4.1.1. Historical Evolution 79 4.1.2. Forms of Franchising 81 Comprehension Check 83 4.2. Considerations in Franchising 83 4.2.1. Advantages of Franchising 84 4.2.2. Disadvantages of Franchising 86 Comprehension Check 88 4.3. Types of Franchise 88 4.3.1. Legal and Institutional Environment for Franchising 89 Comprehension Check 95 4.4. Decision to Become a Franchisee 96 4.4.1. Assess Your Situation 97 4.4.2. Start Your Research 97 Comprehension Check 100 Summary 100 Live Exercise 100 World of Books 101 In the Movies 101 Things to Remember 101 Key Terms 102 Experiential Exercise 102 5 Small Business Ownership Through Acquisition 103 5.0. Introduction 103 5.1. Business Acquisition and Its Two Sides 105 5.1.1. Bright Side of Acquisitions 107 5.1.2. Downsides of Acquisition 108 Comprehension Check 109 5.2. The Acquisition Process 110 5.2.1. Step 1: Raising Capital 110 5.2.2. Step 2: Identifying Targets 111 5.2.3. Step 3: Funding the Buyout 112 5.2.4. Step 4: Operating and Value Creation 113 Comprehension Check 114 5.3. Possible Acquisition Paths 114 5.3.1. Self-funded Search 114 5.3.2. Traditional Search Fund 115 5.3.3. Sponsored Search 116 5.3.4. Incubated Search 117 Comprehension Check 118 5.4. Valuing a Business 118 Comprehension Check 120 Summary 120 Live Exercise 121 World of Books 121 In the Movies 121 Things to Remember 121 Key Terms 122 Experiential Exercise 123 6 Small Business Marketing 124 6.0. Introduction 124 6.1. What Is Small Business Marketing? 126 Comprehension Check 128 6.2. Products: Goods and/or Services 128 Comprehension Check 131 6.3. Capturing the Attention of the Market 131 6.3.1. The Marketing Funnel 132 6.3.2. Digital Marketing 135 Comprehension Check 139 6.4. Locating Your Business in the Right Place 139 6.4.1. Is Your Customer the User? 140 6.4.2. Getting Through to the User or Customer 140 Comprehension Check 143 6.5. Pricing Is Crucial! 144 Comprehension Check 147 Summary 148 World of Books 148 In the Movies 149 Live Exercise 149 Things to Remember 149 Key Terms 150 Experiential Exercise 151 7 Small Business Accounting 152 7.0. Introduction 152 7.1. Why Accounting Matters 154 Comprehension Check 158 7.2. Basic Accounting Concepts 158 7.2.1. Business Entity Concept 158 7.2.2. Going Concern Concept 159 7.2.3. The Accounting Equation 159 7.2.4. Revenues and Expenses 161 7.2.5. Cash Flow 162 Comprehension Check 163 7.3. Accounting System and Financial Reports 163 7.3.1. Income Statement 164 7.3.2. Cash Flow Statement 164 7.3.3. Balance Sheet 165 7.3.4. Statement of Retained Earnings 166 7.3.5. Statement of Owner’s Equity 166 Comprehension Check 167 7.4. Key Ratios for Financial Statement Analysis 167 7.4.1. Profitability Analysis 168 7.4.2. Leverage Ratio 170 7.4.3. Activity Ratios 171 7.4.4. Liquidity Ratios 172 Comprehension Check 174 Summary 174 World of Books 175 In the Movies 175 Live Exercise 175 Things to Remember 175 Key Terms 176 Experiential Exercise 177 8 Small Business Finance 178 8.0. Introduction 178 8.1. Introduction to Small Business Financing 180 Comprehension Check 182 8.2. Types of Funding 182 8.2.1. Debt Funds 182 8.2.2. Equity Funds 184 8.2.3. Funding Growth Internally 185 Comprehension Check 186 8.3. Financing from Personal Resources 186 Comprehension Check 191 8.4. Formal Sources of Financing 191 8.4.1. Financing from Debt 191 8.4.2. Financing from Equity 194 8.4.3. Other Financing Sources 197 Comprehension Check 199 8.5. Crowdfunding and Its Appeal 199 Comprehension Check 202 Summary 202 World of Books 203 In the Movies 203 Live Exercise 203 Things to Remember 203 Key Terms 205 Experiential Exercise 205 9 Small Business and the Law 206 9.0. Introduction 206 9.1. Legal Structures for Small Businesses 208 9.1.1. Proprietorship: Most Common Legal Form for American Businesses 209 9.1.2. Partnerships: Formed by Many Hated by Many 211 9.1.3. Corporation: They Are People Too! 211 Comprehension Check 215 9.2. Fundamentals of Contracts 215 9.2.1. Types of Contracts 217 Comprehension Check 219 9.3. Introduction to Intellectual Property 219 9.3.1. Trademark (or Service Mark) 220 9.3.2. Trade Secret 221 9.3.3. Copyright 221 9.3.4. Patents 222 Comprehension Check 223 9.4. Basics of Bankruptcy Laws 224 Comprehension Check 226 Summary 226 World of Books 227 In the Movies 227 Live Exercise 227 Things to Remember 228 Key Terms 229 Experiential Exercise 229 10 Ethics and Social Responsibility 230 10.0. Introduction 230 10.1. Why Behave Ethically? 230 Comprehension Check 235 10.2. Legal and Moral Criteria for Ethical Behavior 236 10.2.1. Law and Morality as Two Criteria in Making Business Decisions 237 10.2.2. Ethics and the Role of Time and Place 240 Comprehension Check 240 10.3. Should Ethics Be Taught? 241 Comprehension Check 243 10.4. Corporate Social Responsibility 243 Comprehension Check 247 10.5. Introduction to Ethical Frameworks 248 Comprehension Check 251 Summary 251 World of Books 251 In the Movies 251 Live Exercise 251 Things to Remember 252 Key Terms 254 Experiential Exercise 254 11 Leadership and Its Challenges 255 11.0. Introduction 255 11.1. Qualities of Successful Entrepreneurs 257 11.1.1. Passion 257 11.1.2. Perseverance 259 11.1.3. Humility 261 Comprehension Check 262 11.2. Leadership Styles of Entrepreneurs 263 Comprehension Check 266 11.3. Stress and Well-being 266 11.3.1. Financial Stressors 267 11.3.2. Interpersonal Stressors 268 11.3.3. Self-regulation Problems 268 11.3.4. Nature of Work 269 11.3.5. Uncertainty 269 11.3.6. Work–Life Conflict 269 Comprehension Check 272 11.4. Delegation and Professional Management 273 Comprehension Check 275 Summary 275 World of Books 276 In the Movies 276 Live Exercise 276 Things to Remember 277 Key Terms 278 Experiential Exercise 278 12 Human Resources Management 279 12.0. Introduction 279 12.1. Making the Decision to Hire 281 12.1.1. Using Independent Contractors 283 12.1.2. Recruiting Employees 284 Comprehension Check 287 12.2. Finding New Employees 287 12.2.1. Referrals 288 12.2.2. Relatives and Friends 289 12.2.3. Advertisements 290 12.2.4. Internet Job Sites 290 12.2.5. Social Media 291 12.2.6. Employment Agencies 291 12.2.7. Company Websites 292 12.2.8. Other Sources 292 Comprehension Check 294 xx Contents 12.3. Selecting and Training Employees 294 12.3.1. Tools for Screening Applicants 296 12.3.2. Training Employees 301 Comprehension Check 302 12.4. Rewarding and Disciplining Employees 303 12.4.1. Wages 303 12.4.2. Benefits 304 12.4.3. Disciplining Employees 305 Comprehension Check 306 Summary 306 World of Books 306 In the Movies 306 Live Exercise 307 Things to Remember 307 Key Terms 309 Experiential Exercise 309 13 Operations and Supply Chain Management 310 13.0. Introduction 310 13.1. Basics of Managing Operations 312 13.1.1. Productivity 316 Comprehension Check 318 13.2. The Fundamental Concept of Inventory 318 13.2.1. Just-in-Time Inventory Management 320 13.2.2. No Inventory 322 Comprehension Check 323 13.3. Introduction to Scheduling 323 Comprehension Check 325 13.4. Issues of Quality 325 Comprehension Check 328 Summary 328 World of Books 329 In the Movies 329 Live Exercise 329 Things to Remember 330 Key Terms 331 Experiential Exercise 331 14 Global Opportunities for Small Firms 332 14.0. Introduction 332 14.1. Motivation for Competing Internationally 333 Comprehension Check 338 14.2. Common Modes of International Expansion 338 14.2.1. Types of Exporting 340 14.2.2. Licensing 341 14.2.3. Franchising 342 14.2.4. Foreign Partnerships 343 Comprehension Check 344 14.3. Challenges to Overseas Expansion 344 14.3.1. Demographic and Cultural Factors 345 14.3.2. Government Policies and Regulatory Framework 346 14.3.4. Political and Economic Risks 347 14.3.5. Adverse Exchange Rate Shifts 348 Comprehension Check 349 14.4. Main Approaches to International Strategy 349 Comprehension Check 351 14.5. Contemporary Issues in Globalization 351 Comprehension Check 354 Summary 354 World of Books 354 In the Movies 354 Live Exercise 355 Things to Remember 355 Key Terms 356 Experiential Exercise 357 15 Strategic Thinking for Small Firms 358 15.0. Introduction 358 15.1. Strategy of Small Business 360 Comprehension Check 362 15.2. Thinking Strategically! 362 Comprehension Check 364 15.3. SWOT Analysis 364 15.3.1. Looking Outward 366 15.3.2. Looking Inward 370 15.3.3. Aligning Internal with External 371 15.3.4. Common Mistakes in SWOT Analysis 373 Comprehension Check 374 15.4. Generic Strategies for Small Firms 374 Comprehension Check 378 Summary 378 World of Books 378 In the Movies 378 Live Exercise 378 Things to Remember 379 Key Terms 380 Experiential Exercise 380 16 Business Planning for Small Firms 381 16.0. Introduction 381 16.1. What Is a Business Plan? 382 16.1.1. To Provide Direction 384 16.1.2. To Determine Feasibility 384 16.1.3. To Attract Capital and Other Resources 385 Comprehension Check 386 16.2. What Is a Business Model? 386 16.2.1. Coming Up with a Business Model 387 Comprehension Check 390 16.3. Writing a Business Plan 390 16.3.1. Cover Page 390 16.3.2. Table of Contents 390 16.3.3. Executive Summary 392 16.3.4. Company Description 392 16.3.5. Environmental and Industrial Analysis 393 16.3.6. Manufacturing and Operations 396 16.3.7. Financial Analysis 396 16.3.8. Critical Assumptions and Risks 399 16.3.9. Appendix 400 Comprehension Check 401 16.4. Customizing the Business Plan 401 16.4.1. Things to Watch Out for in Business Plans 402 Comprehension Check 404 Summary 405 World of Books 405 In the Movies 405 Live Exercise 405 Things to Remember 406 Key Terms 407 Experiential Exercise 408 17 Harvesting the Business 409 17.0. Introduction 409 17.1. Approaches to Harvesting a Business 410 17.1.1. Harvest Through Sale of the Firm 412 17.1.2. Sales to Rivals 414 17.1.3. Sales to Employees 415 17.1.4. Sales to Other Buyers 416 Comprehension Check 418 17.2. Valuing a Firm 418 Comprehension Check 422 17.3. Challenges to Harvesting 422 17.3.1. Anticipating the Harvest 423 17.3.2. Post-harvest Planning 424 Comprehension Check 426 17.4. Harvesting by Going Public 426 Comprehension Check 428 Summary 428 World of Books 428 In the Movies 429 Live Exercise 429 Things to Remember 429 Key Terms 431 Experiential Exercise 431 Index I-1

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Book SynopsisMUSEUM THEORY EDITED BY ANDREA WITCOMB AND KYLIE MESSAGE Museum Theory offers critical perspectives drawn from a broad range of disciplinary and intellectual traditions. This volume describes and challenges previous ways of understanding museums and their relationship to society. Essays written by scholars from museology and other disciplines address theoretical reflexivity in the museum, exploring the contextual, theoretical, and pragmatic ways museums work, are understood, and are experienced. Organized around three themesThinking about Museums, Disciplines and Politics, and Theory from Practice/Practicing Theorythe text includes discussion and analysis of different kinds of museums from various, primarily contemporary, national and local contexts. Essays consider subjects including the nature of museums as institutions and their role in the public sphere, cutting-edge museum practice and their connections with current global concerns, and the links between museum studies and disciplines such as cultural studies, anthropology, and history.Table of ContentsList of Illustrations ix Editors xiii General Editors xiv Contributors xv Acknowledgments xvii Editors’ Preface to Museum Theory and the International Handbooks of Museum Studies xix Introduction – Museum Theory: An Expanded Field xxviiAndrea Witcomb and Kylie Message Part I Thinking about Museums 1 1. Thinking (with) Museums: From Exhibitionary Complex to Governmental Assemblage 3Tony Bennett 2. Foucault and the Museum 21Kevin Hetherington 3. What, or Where, Is the (Museum) Object?: Colonial Encounters in Displayed Worlds of Things 41Sandra H. Dudley 4. Anarchical Artifacts: Museums as Sites for Radical Otherness 63Janice Baker 5. (Post‐) Cartographic Urges: The Intersection of Museums and Tourism 79Russell Staiff 6. Museums, Human Rights, and Universalism Reconsidered 93Jennifer Barrett 7. The Democratic Horizons of the Museum: Citizenship and Culture 117Peter Dahlgren and Joke Hermes 8. Museums, Ecology, Citizenship 139Toby Miller Part II Disciplines and Politics 157 9. Reflexive Museology: Lost and Found 159Shelley Ruth Butler 10. The Art of Anthropology: Questioning Contemporary Art in Ethnographic Display 183Haidy Geismar 11. Change and Continuity: Art Museums and the Reproduction of Art‐Museumness 211Ien Ang 12. Cool Art on Display: The Saatchi Phenomenon 233Jim McGuigan 13. Contentious Politics and Museums as Contact Zones 253Kylie Message 14. Emotions in the History Museum 283Sheila Watson 15. The Presence of the Past: Imagination and Affect in the Museu do Oriente, Portugal 303Elsa Peralta 16. Toward a Pedagogy of Feeling: Understanding How Museums Create a Space for Cross‐Cultural Encounters 321Andrea Witcomb 17. The Liquid Museum: New Institutional Ontologies for a Complex, Uncertain World 345Fiona Cameron Part III Theory from Practice/Practicing Theory 363 18. The Displaced Local: Multiple Agency in the Building of Museums’ Ethnographic Collections 365Howard Morphy 19. The World as Collected; or, Museum Collections as Situated Materialities 389Fredrik Svanberg 20. Ambient Aesthetics: Altered Subjectivities in the New Museum 417Natalia Radywyl, Amelia Barikin, Nikos Papastergiadis, and Scott McQuire 21. Museum Encounters and Narrative Engagements 437Philipp Schorch 22. Theorizing Museum and Heritage Visiting 459Laurajane Smith 23. The Museum in Hiding: Framing Conflict 485Amelia Barikin, Lyndell Brown, and Charles Green 24. Preserving/Shaping/Creating: Museums and Public Memory in a Time of Loss 511James B. Gardner 25. Sites of Trauma: Contemporary Collecting and Natural Disaster 531Liza Dale‐Hallett, Rebecca Carland, and Peg Fraser Index 553

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Book SynopsisLike no other text on the subject, Supply Chain Management: A Global Perspective provides a balanced and integrated perspective of both the foundational principles and pragmatic, business-oriented functions of SCM. Highlighting the holistic and interconnected nature of SCM, this comprehensive volume addresses supply chain strategy, design, planning, controlling, management and more. The text features numerous real-world business examples that illustrate SCM best practices while helping students understand the complexities of SCM decision making. Now in its third edition, this well-respected text provides a global focus, cross-functional approach, and strong pedagogy. Clear, student-friendly chapters contain discussion questions, case studies, and examples designed to develop managerial thinking, explore key managerial issues, and bring difficult concepts to life. Detailed yet accessible coverage of topics including operations management, sourcing, logistics, forecastinTable of ContentsPreface xi 1 Introduction To Supply Chain Management 1 What is Supply Chain Management (SCM)? 3 Supply Chain Leader’s Box: Amazon.com 9 The Boundary-Spanning Nature of SCM 10 The Rise of SCM 13 Supply Chain Leader’s Box: Dell Computer Corporation 14 Characteristics of a Competitive Supply Chain 14 Global Insights Box: Zara 15 Trends in SCM 16 Supply Chain Leader’s Box: Wal-Mart 17 Big Data Analytics Box: Tesco 18 Managerial Insights Box—Outsourcing Innovation: Goldcorp Inc. 22 Empowering Entrepreneurs Box 23 Careers in SCM and Professional Organizations 23 Chapter Highlights 24 Key Terms 24 Discussion Questions 24 Case Study: McNulty’s Muscular Materials (MMM) 25 Case Study: Making Decisions with Data Analytics: FutureChain 25 Bibliography 26 2 Supply Chain Strategy 27 What is Supply Chain Strategy? 29 Achieving a Competitive Advantage 30 Supply Chain Leader’s Box: Wal-Mart 31 Global Insights Box: Toyota Motor Corporation 33 Building Blocks of Supply Chain Strategy 33 Managerial Insights Box—Outsourcing Alliances: Li & Fung Ltd. 39 Supply Chain Strategic Design 40 Supply Chain Leader’s Box: Barlean’s Organic Oils 43 Strategic Considerations 44 Big Data Analytics Box: Amazon 45 Empowering Entrepreneurs Box 46 Productivity as a Measure of Competitiveness 46 Chapter Highlights 48 Key Terms 48 Discussion Questions 49 Problems 49 Case Study: Surplus Styles 49 Case Study: Making Decisions with Data Analytics: Whole Goods 50 Bibliography 50 3 Network and System Design 51 The Supply Chain System 53 Supply Chain Leader’s Box—Moving to Process Thinking: LG Electronics 56 Understanding Processes: Theory of Constraints (TOC) 56 Integration of Supply Chain Processes 61 Designing Supply Chain Networks 62 Managerial Insights Box: Coca-Cola 63 Big Data Analytics Box: Segmentation in Retail 66 Empowering Entrepreneurs Box 66 Enterprise Resource Planning (ERP) 66 Chapter Highlights 69 Key Terms 69 Discussion Questions 69 Problems 70 Case Study: Boca Electronics LLC 70 Case Study: Making Decisions with Data Analytics: J-Consulting 71 Bibliography 71 4 Marketing 72 What is Marketing? 74 Supply Chain Leader’s Box: Gap Inc. 75 Supply Chain Leader’s Box—Accommodating Changing Customer Preferences: PepsiCo 77 Customer-Driven Supply Chains 78 Managerial Insights Box—Understanding the Customer: Target 80 Delivering Value to Customers 82 Global Insights Box—Global Customer Service: Coca-Cola Japan 86 Channels of Distribution 87 Managerial Insights Box—Changing the Distribution Channel: Steinway Pianos 89 Big Data Analytics Box: Oasis 91 Empowering Entrepreneurs Box 92 Chapter Highlights 92 Key Terms 92 Discussion Questions 93 Case Study: Gizmo 93 Case Study: Making Decisions with Data Analytics: Your Friend Mark 94 Bibliography 94 5 Operations Management 95 What is Operations Management (OM)? 97 Supply Chain Leader’s Box: Wal-Mart 100 Product Design 101 Big Data Analytics Box: Honda 102 Global Insights Box: Ryanair 103 Process Design 107 Managerial Insights Box—A New Manufacturing Process: Rapid Manufacturing 110 Facility Layout 110 Managerial Insights Box: Mazzi’s versus Totino’s Pizza 112 Line Balancing in Product Layouts 112 Process Automation 116 Global Insights Box: Kuka Robotics Corp. 116 Empowering Entrepreneurs Box 117 Chapter Highlights 118 Key Terms 118 Discussion Questions 118 Problems 119 Case Study: Making Decisions with Data Analytics: Song’s Mumbai Restaurant 119 Bibliography 120 6 Sourcing 121 What is Sourcing? 123 Supply Chain Leader’s Box—Co-Creation: The Auto Industry 126 The Sourcing Function 126 Sourcing and SCM 128 Global Insights Box—Outsourcing Analytics: Accenture 129 Supply Chain Leader’s Box—Risk Management: IBM 130 Managerial Insights Box—Outsourcing Alliances: Roots 133 Big Data Analytics Box: Fedex 135 Measuring Sourcing Performance 135 Empowering Entrepreneurs Box 136 Chapter Highlights 137 Key Terms 137 Discussion Questions 137 Problems 138 Class Exercise: Toyota 138 Case Study: Snedeker Global Cruises 138 Case Study: Making Decisions with Data Analytics: J&G 139 Bibliography 139 7 Logistics 141 What is Logistics? 143 Supply Chain Leader’s Box: United Parcel Service (UPS) 144 Logistics Tasks 149 Big Data Analytics Box—Autonomous Vehicles: Uber 149 Transportation 151 Supply Chain Leader’s Box: Sysco 152 Global Insights Box—Rail Service Between China and Europe: “Northeast Passage” 153 Warehousing 154 Third-Party Logistics (3PL) Providers 157 Empowering Entrepreneurs Box 157 Chapter Highlights 157 Key Terms 158 Discussion Questions 158 Problems 158 Case Study: Strategic Solutions Inc. 159 Case Study: Making Decisions with Data Analytics: Morning Foods Inc. 160 Bibliography 161 8 Forecasting and Demand Planning 162 What is Forecasting? 164 Managerial Insights Box: Forecasting Beyond Widgets 166 Global Insights Box—Matching Supply and Demand: World Health Organization (WHO) 167 The Forecasting Process 168 Managerial Insights Box: Predictive Analytics 170 Types of Forecasting Methods 171 Big Data Analytics Box—Improving Weather Forecasting: NOAA 174 Time Series Forecasting Models 174 Causal Models 180 Measuring Forecast Accuracy 183 Collaborative Forecasting and Demand Planning 185 Supply Chain Leader’s Box—Using Collaborative Technology: Li & Fung 186 Empowering Entrepreneurs Box 188 Chapter Highlights 188 Key Terms 188 Discussion Questions 189 Problems 189 Case Study: Speedy Automotive 190 Case Study: Making Decisions With Data Analytics: TechGiant 192 Bibliography 192 9 Inventory Management 193 Basics of Inventory Management 195 Managerial Insights Box—Service Inventory: Zoots 196 Supply Chain Leader’s Box: John Deere & Company 200 Inventory Systems 200 Fixed-Order Quantity Systems 203 Big Data Analytics Box—Analytics Driven Inventory: Dell 209 Fixed-Time Period Systems 210 Independent versus Dependent Demand 212 Global Insights Box: Intel Corporation 212 Managing Supply Chain Inventory 213 Empowering Entrepreneurs Box 216 Chapter Highlights 216 Key Terms 217 Discussion Questions 217 Problems 218 Case Study: Making Decisions With Data Analytics: Colorworld 218 Bibliography 219 10 Lean Systems and Six-Sigma Quality 220 What is Lean? 222 Big Data Analytics Box: General Electric 224 Supply Chain Leader’s Box: U.S. Army 225 Lean Production 226 Global Insights Box: UPS 226 Respect for People 228 Total Quality Management (TQM) 230 Managerial Insights Box: Lean Tools in the Popular Press 233 Statistical Quality Control (SQC) 234 Supply Chain Leader’s Box: Intel Corporation 235 Six Sigma Quality 241 The Lean Six Sigma Supply Chain 243 Empowering Entrepreneurs Box 245 Chapter Highlights 246 Key Terms 246 Discussion Questions 246 Problems 247 Case Study: Buckeye Technologies 248 Case Study: Making Decisions with Data Analytics: Calloway Inc. 248 Bibliography 249 11 Supply Chain Relationship Management 250 Supply Chain Relationships 252 Big Data Analytics Box—The Network Effect: Amazon 255 Supply Chain Leader’s Box—Open Innovation: Proctor & Gamble 257 The Role of Trust 258 Global Insights Box—Growth Through Partnership: Coca-Cola in Africa 262 Managing Conflict and Dispute Resolution 262 Managerial Insights Box: Commodity Swapping 266 Negotiation Concepts, Styles, and Tactics 266 Relationship Management in Practice 271 Empowering Entrepreneurs Box 273 Chapter Highlights 274 Key Terms 274 Discussion Questions 274 Case Study: Lucid v. Black Box 274 Case Study: Making Decisions with Data Analytics: Buckeye Deliveries 275 Bibliography 276 12 Global Supply Chain Management 277 Global Supply Chain Management 279 Supply Chain Leader’s Box—Challenges of Global Culture: Wal-Mart 281 Global Market Challenges 283 Managerial Insights Box: Coca-Cola’s China Branding Challenge 285 Global Infrastructure Design 287 Big Data Analytics Box—Supplier Risk: Cisco 288 Cost Considerations 289 Managerial Insights Box—Beyond Cost: BMW 290 Political and Economic Factors 291 Empowering Entrepreneurs Box 293 Chapter Highlights 294 Key Terms 294 Discussion Questions 294 Case Study: Wú’s Brew Works 294 Case Study: Making Decisions with Data Analytics: Mika Enterprises 299 Bibliography 299 13 Sustainable Supply Chain Management 300 What is Sustainability? 302 Global Insights Box: The Great Pacific Garbage Patch 303 Supply Chain Leader’s Box: Fibria Celulose 305 Evaluating Sustainability in SCM 309 Big Data Analytics Box: Coca-Cola 317 Sustainability in Practice 319 Managerial Insights Box: Carbon Fiber Auto Parts 320 Empowering Entrepreneurs Box 323 Chapter Highlights 323 Key Terms 324 Discussion Questions 324 Case Study: Haitian Oil 324 Case Study: Making Decisions with Data Analytics: Wellington’s Coffee House 325 Bibliography 326 Appendix The Standard Normal Distribution A-1 Glossary G-1 Index I-1

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Book SynopsisFind out what your customers and employees are really thinking with this indispensable resource Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater. Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders acTable of ContentsThe Limit of Our Competitive Advantage ix Part I What’s in a Conversation? Chapter 1 What’s a Conversation? 3 Chapter 2 Why Do We Need to Scale Conversations? 9 Chapter 3 Components of a Conversation 21 Chapter 4 Why Are Conversations Hard to Scale in Person? 33 Chapter 5 Why Are Conversations So Hard to Scale Online? 41 Chapter 6 Typical Mistakes Leaders Make at Scale 47 Part II How to Scale Conversations Effectively Chapter 7 Components of a Successful Scaled Conversation 65 Chapter 8 The Hierarchy of Questions 79 Chapter 9 Components of Good Questions for Scaled Conversations 107 Chapter 10 Synthesizing Scaled Conversations 119 Chapter 11 Scaling Conversations in Action: Diversity, Inclusion, Mental Health, Equity 139 Acknowledgments 163 About the Author 167 Index 169

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Book SynopsisWhat do you do whenthealgorithm doesn't have the answer? Countlesstoolsand frameworks claim to make decisionsobjectiveand bias-free.But in reality, thedefiningdecisionsthat leaders face are complex ones with subjective information sources and conflicting courses of action. That's why thetoughest choicesare left to the leaders, and that's whyformulaswon'tanswerthem. InDifficult Decisions:How Leaders Make the Right Call with Insight, Integrity, and Empathy,leadership expert andCEO of YSC Consulting,Eric Pliner,delivers a set of practical toolsfor readers tomake sense of these complex, subjective decisions quickly and with integrity. It presents a path tounderstandingyourown subjectivity, and howyourmorals, ethics, and responsibilities affect howleadersmakethe most important decisions. Difficult Decisionsis ideal for executives, managers, and business leaderstoexaminetheir own intuition and navigate the most conflictedchoicesthey make. It's achTable of ContentsPreface: Writing Wrong xi Chapter 1 Difficult Decisions 1 Making Difficult Decisions 8 How We Make Decisions Now 11 Key Points 22 Chapter 2 The Moral–Ethical–Role Responsibility Triangle 23 Morals versus Ethics: Election 27 Jean and Paula 29 Win as Much as You Can 32 Do the Right Thing 41 Key Points 42 Chapter 3 Morals 43 Communicating Your Morality and Asking about Morality 47 Knowing the Sources of Your Morality 54 Reflecting on the Sources of Your Morality 55 Understanding the Parameters and Boundaries of Your Morality 56 A Moral Exercise 67 Exercise: Morality and Your Leadership Narrative 70 Key Points 73 Chapter 4 Ethics 75 Characteristics of Ethics 77 Ethics Are Contextually Dependent and Are, Therefore, Not Uniform 77 Ethics Can Change over Time 81 Ethics Are about Shared Social Acceptability, but They Are Not about Popularity 83 The Ethics of Leading Politically 92 Waiving Ethics 95 An Exercise in Exceptions 98 Ethics and Judgment 100 An Ethics Exercise 102 Key Points 111 Chapter 5 Role Responsibilities 113 Who You Are Charged to Serve 117 Stakeholder Mapping 118 Socioemotional Role 121 Understanding Dynamic Roles 128 A Role Exercise 137 Key Points 145 Chapter 6 Using the Triangle to Make Difficult Decisions 147 Decision-Making Ecosystem and Its Associated Expectations 148 Thoughtful Learning and Development for the Leader 149 The Importance of Deep Consideration of What Truly Matters to Us 149 What and How to Communicate to Audiences with Varied Needs and Perspectives 150 The Tissue Test 153 Key Points 161 Chapter 7 I Think I Know What I Think; Now What? 163 A Decision-Making Process 164 A View, a Voice, a Vote, or a Veto 180 A View 181 A Voice 182 A Vote 182 A Veto 183 Delegating 184 Facts versus Feelings 186 Tools and Muscles 187 Key Points 190 Afterword 191 Acknowledgments 193 About the Author 197 Index 199

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Book SynopsisGet the inside story of American Artificial Intelligence (AI) failure and fall: Learn how to reassume American AI leadership and win against China On the eve of the Sino-American great power competition General Mattis challenged America to move forward at the speed of relevance. To compete effectively America needed to excel in its AI capacity. The call fell on deaf ears - and years later the nation found itself sliding towards a state of irrelevance on the global stage. A series of blunders contributed to what President Biden calls American AI's failing and falling behind. This is the story of American AI's fall from grace. Capturing the live moments of American excitement and mastery of AI to the tragedy of ending up behind China, the authors give a behind the scenes account of what transpired. Get an inside view on who dropped the ball at a time when America needed its best leadership. As the mystery unravels, it shows the great misses and deceptions, colossal mistakes, policy failures, and negligence that cost America its leadership position. This story could become the story of America's own decline and fall. But there is hope. In the past America has shown resilience to bounce back from the agony of defeat to win in the long run. This book gives a path to rebuild American AI and secure such a victory. Whether you are a business leader or a policy analyst, a supply chain expert or an academic, a congressmember or an agency head At the Speed of Irrelevance: How America Blew Its AI Leadership Position and How to Regain It will change your thinking about your responsibility to your firms, agencies, and the country. This will be the most timely and patriotic book you will ever read.Table of ContentsPreface ix Acknowledgments xi About the Authors xiii Chapter 1: The Dawn of Irrelevance 1 Chapter 2: The Painful Effects of Losing the AI Battle 25 Chapter 3: The Containment Strategy 51 Chapter 4: The Presidents’ Call to Duty 71 Chapter 5: The Great Deception of the 2016 RFI 91 Chapter 6: The OSTP Obsession Continues 113 Chapter 7: The Wake-Up Call 133 Chapter 8: Congress 145 Chapter 9: AI for Agencies 175 Chapter 10: A Chaotic Private Sector 191 Chapter 11: Of Capital and Measurements 205 Chapter 12: At the Speed of Relevance 217 Index 229

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Book SynopsisWall Street Journal, Publishers Weekly,andUSA TodayBestsellerUnlock the power of flexible work with this practical how-to guide from the leadership of Slack and Future Forum The way we work has changed. The era of toiling from nine-to-five, five-days-a-week in the office is now a relic of the past, and is being replaced by a better wayflexible work. But flexibility means a lot more than a day or two a week to work from home: 93% of your employees want more flexibility in when, not just where, they work. They want choice and they are leaving their roles to find it. The most successful leaders will go much further than offering occasional remote workdaysthey will redesign every aspect of how work gets done, from defining how they measure organizational success to training their managers to make it happen. How the Future Works: Leading Flexible Teams to Do The Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches readers to lead with purpose, to manage and measure differently, and to believe that by letting go, they'll get more back than they thought possible. How the Future Works explains how to: Establish leadership principles, commitments, and outcomes for truly flexible teamworkMeasure and assess productivity in a flexible workplaceReskill managers to ensure a level playing field for all employeesImplement the infrastructure necessary to make flexible work successful Using original research from Future Forum, a consortium by Slack, and global case studies from leading companies such as Levi Strauss & Co., Genentech, Royal Bank of Canada, and IBM, How the Future Works offers concrete solutions and practical steps for building high functioning teams of talented, engaged people by providing them with the flexibility and choice they need to do their best work.Trade Review"The wealth of concrete steps and research to back them up, plus some punchy writing, make this shine. In a sea of surveys on the future of work, this practical guide stands out."—Publishers WeeklyTable of ContentsForeword by Stewart Butterfield Introduction: The 9-to-5 Just Doesn’t Work for Us Anymore (and Maybe Never Did) Why Flexible Work Works How the Future Works: The 7 Steps to Getting There Step 1: Stand for Something: Agree on Purpose and Principles Step 2: Level the Playing Field: Create Guardrails for Behavior Step 3: Commit to How You’ll Work: Develop Team-Level Agreements Step 4: Experiment, Experiment, Experiment: Normalize a Culture of Learning Step 5: Create a Culture of Connection from Anywhere: Reimagine Your Headquarters Step 6: Train Your Leaders to Make It Work: Soft Skills Matter More Than Ever Step 7: Focus on the Outcomes: Avoid the Doom Loop and Embrace the Boom Loop Conclusion Resources: Your Flexible Work Toolkit Acknowledgments Cast of Experts About the Authors

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Book SynopsisProven strategies to build, nurture, and retain world-class talent in a hybrid environment In The Successful Hybrid Team: What the Best Hybrid Teams Know About Culture that Others Don't (But Wish They Did), award-winning diversity and inclusion expert Perrine Farque delivers an eye-opening look into what distinguishes world-class teams from the also-rans. The book explores the permanent changes being made in the modern workplace, how hybrid work is fundamentally changing the nature of teams, and the overwhelming importance of culture in determining performance. The author introduces a four-pillar framework that details what you need to do to hire, lead, and retain a high-performing team in a hybrid world. You'll discover how to create a unified hybrid leadership team, how to build extreme clarity and transparency, how to overcommunicate through digital channels, and how to unify cross-cultural remote teams with cultural awareness. The book also offers: ATable of ContentsIntroduction 1 1 The World of Work Is Changing Faster than Ever Before 7 2 Why a Culture of Belonging Is Key in Hybrid Work 15 3 The Four- Pillar Framework 25 4 Pillar I: Create a Unified Hybrid Leadership Team 31 5 Pillar II: Build Extreme Transparency 85 6 Pillar III: Over communicate Through All Channels 143 7 Pillar IV: Unify Cross- Cultural Hybrid Teams Through Cultural Awareness 203 Appendix 261 Additional Resources 309 Acknowledgements 311 About the Author 313 Index 317

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Book SynopsisThe Data-Driven Guide for your Digital Transformation Payday In Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments, Tim Bottke, Senior Strategy Partner at Deloitte and Associate Professor for Strategy and Digital Transformation at SDA Bocconi, a Financial Times/Forbes/Bloomberg Businessweek Top-Five European business school, delivers a provocative, new perspective on digital business transformationusing research to get beyond the hype and uncover its real financial payback. Have you ever asked yourself: Should I really embark on a digital transformation journey that is likely full of pain, failure, and high cash-outs? One that puts a lot of pressure on our stock price and my nerves? Who will thank me for that? Will there ever be a measurable return on invest for all these technologies that supports positive market value impact? If so, this book is for you. You'll find unique insights and guidance for managers, executives, board members, and investors as you navigate an immense array of strategic and operational choices, opportunities, and pitfalls. You'll also learn to demystify digital strategy and technology buzzwords, better define the initial focal point and process of your firm's digital transformation, and establish new ways of thinking in terms of value impactsand how to measure themright from the start. The book also includes: A proven framework for defining your next digital transformation effort end to end, and configuring your initiatives for maximum return on investmentEmpirical data to help you understand your company's odds of navigating your chosen digital transformation initiatives with financial payback An indispensable resource for business leaders,Digital Transformation Payday will also earn a place in the libraries of entrepreneurs, founders, leaders of established companies, and digital enthusiasts.Table of ContentsPractitioner Foreword xiii Academic Foreword xv Preface xvii Acknowledgments xxiii Part I Will Your Digital Transformation (Ever) Pay You Back? 1 1 The Bad and Good Reasons for Your Digital Transformation 3 2 Why Digital Transformation Advice Can Get You Off the Payback Track 9 3 Digital Transformation Payday: A New Framework for Accelerated Payback 19 Part II Five Key Elements Drive Digital Transformation Payback 31 4 Supply-Side Catalysts: Digital Technologies Alone Do Not Do the Trick 33 5 Demand-Side and Overarching Catalysts: Customers and Workforces Have Changed; From You They Expect Nothing Less 61 6 Reactants/Scope: Make Sure Your Investments End Up Transforming Your Core 69 7 Reaction Mechanisms/Process: Agile Done Wrong Can Be a Very Effective Tool of Value Destruction 77 8 Outcomes: Digital Transformation KPIs Are Worth the Pain and Resistance 85 9 Design/Strategy: The Vacuum in the Majority of Digital Transformations 93 10 End-to-End: Our Framework in Action 99 11 “Smaller” Firm Excursus: David versus Goliath? 107 Part III Three Predictors in Your Business That Influence Your Digital Transformation Payday 111 12 Some Groundwork for Prediction: Does Digital Transformation Cause Paydays? Well, It Depends 113 13 Predictor Markets: Different Industries Require Different Labors for Payback 127 14 Predictor Financials: Your P&L and Balance Sheet Context Indicate Your Ability to Achieve Your Payday 133 15 Predictor Communications: It Is About What You Sing and How You Sing to Influence Your Payday 143 Conclusion: How to Keep Your Digital Transformation Paydays Coming 149 Part IV The Science Behind the Book 153 Appendix A: A Lazy Reader’s Guide to Key Digital Transformation Definitions From Practice and Science 155 Appendix B: How to Measure Digital Transformation Efforts In Annual Reports with Dictionary-based Automated Textual Analysis 163 Appendix C: How to Compile a Unique Financial Database of More Than 20,000 Annual Reports 167 Appendix D: How to Start Understanding What the Annual Reports Say About Digital with the Help of Natural Language Processing (nlp) 173 Appendix E: How to Link Digital Transformation and Value with the Residual Income Valuation Model 177 Appendix F: Supplementary Analytics for the Fearless 185 References 197 About the Author 207 Index 209

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Book SynopsisBig-picture business transformation with specific game-changing strategies In Adaptive Resilience, Global Strategic Leader, Board Executive Advisor, Speaker and renowned Author Maria Santacaterina delivers a groundbreaking discussion of how to build a more inclusive, equitable and sustainable digital future by transforming your organisation from the inside-out and the outside-in. You'll discover how to create a virtuous cycle of growth to simultaneously increase the bottom-line and help your Enterprise evolve. The author's new paradigm for growth is a radical shift in the way we think and do good business. It helps Business Leaders re-imagine the Enterprise and steer new frontier technologies in the right direction. You'll learn how to create adaptability and build resilience in your Enterprise, encourage visionary leadership and effective oversight. You'll find: Real-life case studies that highlight the concepts discussed withinStrategies for developing dynamic capabilities to power your organisation forwardValuable insights based on multidisciplinary research at the intersection of innovation, technology and sustainability A can't-miss guide to help reinvent the Enterprise that belongs on the shelves of Board Directors, CEOs, Senior Executives and Business Leaders, Adaptive Resilience is the strategy blueprint to modern business that we've all been waiting for.Table of ContentsPreface vii Introduction 1 Chapter 1 Vision 15 Chapter 2 Strategy 39 Chapter 3 Culture 63 Chapter 4 Growth 89 Chapter 5 Innovation 115 Chapter 6 Transformation 137 Chapter 7 Governance 163 Chapter 8 Sustainability 193 Chapter 9 Evolution 219 Conclusion 251 Epilogue 275 Notes 283 Acknowledgements 365 Index 367

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Book SynopsisThis book presents an introduction to MCDA followed by more detailed chapters about each of the leading methods used in this field. Comparison of methods and software is also featured to enable readers to choose the most appropriate method needed in their research. Worked examples as well as the software featured in the book are available on an accompanying website.Table of ContentsForeword xi Acknowledgements xiii 1 General introduction 1 1.1 Introduction 1 1.2 Decision problems 3 1.3 MCDA methods 4 1.4 MCDA software 5 1.5 Selection of MCDA methods 5 1.6 Outline of the book 8 References 9 Part I FULL AGGREGATION APPROACH 11 2 Analytic hierarchy process 13 2.1 Introduction 13 2.2 Essential concepts of AHP 13 2.3 AHP software: MakeItRational 20 2.4 In the black box of AHP 27 2.5 Extensions of AHP 40 References 54 3 Analytic network process 59 3.1 Introduction 59 3.2 Essential concepts of ANP 59 3.3 ANP software: Super Decisions 68 3.4 In the black box of ANP 76 References 80 4 Multi-attribute utility theory 81 4.1 Introduction 81 4.2 Essential concepts of MAUT 81 4.3 RightChoice 89 4.4 In the black box of MAUT 97 4.5 Extensions of the MAUT method 98 References 112 5 MACBETH 114 5.1 Introduction 114 5.2 Essential concepts of MACBETH 114 5.3 Software description: M-MACBETH 122 5.4 In the black box of MACBETH 131 References 133 Part II OUTRANKING APPROACH 135 6 PROMETHEE 137 6.1 Introduction 137 6.2 Essential concepts of the PROMETHEE method 137 6.3 The Smart Picker Pro software 149 6.4 In the black box of PROMETHEE 160 6.5 Extensions of PROMETHEE 170 References 177 7 ELECTRE 180 7.1 Introduction 180 7.2 Essentials of the ELECTRE methods 180 7.3 The Electre III-IV software 189 7.4 In the black box of ELECTRE III 194 7.5 ELECTRE-Tri 204 References 210 Part III GOAL, ASPIRATION OR REFERENCE-LEVEL APPROACH 213 8 TOPSIS 215 8.1 Introduction 215 8.2 Essentials of TOPSIS 215 References 221 9 Goal programming 222 9.1 Introduction 222 9.2 Essential concepts of goal programming 222 9.3 Software description 227 9.4 Extensions of the goal programming 228 References 234 10 Data Envelopment Analysis 235Jean-Marc Huguenin 10.1 Introduction 235 10.2 Essential concepts of DEA 236 10.3 The DEA software 252 10.4 In the black box of DEA 262 10.5 Extensions of DEA 268 References 270 Part IV INTEGRATED SYSTEMS 275 11 Multi-method platforms 277 11.1 Introduction 277 11.2 Decision Deck 278 11.3 DECERNS 278 References 287 Appendix: Linear optimization 288 A.1 Problem modelling 288 A.2 Graphical solution 289 A.3 Solution with Microsoft Excel 289 Index 293

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