Description
Book SynopsisFind out what your customers and employees are really thinking with this indispensable resource
Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater.
Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders ac
Table of Contents
The Limit of Our Competitive Advantage ix
Part I What’s in a Conversation?
Chapter 1 What’s a Conversation? 3
Chapter 2 Why Do We Need to Scale Conversations? 9
Chapter 3 Components of a Conversation 21
Chapter 4 Why Are Conversations Hard to Scale in Person? 33
Chapter 5 Why Are Conversations So Hard to Scale Online? 41
Chapter 6 Typical Mistakes Leaders Make at Scale 47
Part II How to Scale Conversations Effectively
Chapter 7 Components of a Successful Scaled Conversation 65
Chapter 8 The Hierarchy of Questions 79
Chapter 9 Components of Good Questions for Scaled Conversations 107
Chapter 10 Synthesizing Scaled Conversations 119
Chapter 11 Scaling Conversations in Action: Diversity, Inclusion, Mental Health, Equity 139
Acknowledgments 163
About the Author 167
Index 169
