Business, Finance & Law Books
CRC Press Quantity Surveyors Pocket Book
Book SynopsisThe fourth edition of Quantity Surveyor's Pocket Book remains a must-have guide for students and qualified practitioners. Its focused coverage of the data, techniques and skills essential to the quantity surveying role makes it an invaluable companion for everything from initial cost advice to the final account stage.Key features and updates included in this new edition are as follows: The impact of Brexit on construction and public procurement; New developments in digital construction; Renewed focus on ethics in the industry; Up-to-date analysis of NRM1, 2 and 3; Latest practice guidance notes and government publications; Post-contract administration; A companion website with alternative approaches to taking off quantities using spreadsheets. This text includes recommended formats for cost plans, developer's budgets, Table of Contents1. The Quantity Surveyor and the Construction Industry 2. Forecasting cost and value 3. Measurement and quantification 4. Procurement 5. Pricing and tendering 6. Contract procedure, administration and organisation 7. Final account
£30.48
Taylor & Francis Ltd Contemporary Issues in Marketing and Consumer
Book SynopsisThis third edition of Contemporary Issues in Marketing and Consumer Behaviour has been revised and updated to reflect the fast-changing world we live in. The new state of the art chapter on digital marketing digs deeply into two new frontiers of marketing which have significant impact on contemporary social life: influencer marketing, and online gaming. Other new topics help us to understand how marketing can perpetuate local and global inequality through creating and sustaining hierarchies of knowledge and influencing norms of race, disability, gender and sexual orientation.Topics new to this edition include: Digital Markets and Marketing Hierarchies of Knowledge in Marketing Marketing Inequalities: Feminisms and intersectionalities The Ethics and Politics of Consumption New case studies include: Emerging Economy Brands The Fairtrade Brand Trade ReviewThis updated edition takes account of the significant changes that have impacted marketing and consumers in recent years. In covering a range of critical issues from ethics to inequalities, it prioritises perspectives that are not only relevant to marketing practice but also to society at large. It offers a very timely and thought-provoking resource that will be of use to anyone with an interest in marketing and consumer culture. I will definitely recommend this book to my students with the hope it will encourage and inspire them to rethink the role of marketing in society. -Kathy Hamilton, Professor of Marketing, Strathclyde Business School, UK Contemporary Issues in Marketing and Consumer Behaviour is a much-needed alternative to run-of-the-mill marketing textbooks that have failed to keep pace with global change. Acknowledging that marketers make markets, this text challenges students to understand how marketing impacts contemporary problems of climate change, social inequality, and digital surveillance. In the face of these and other wicked problems, marketers must develop new strategies through strong consumer insights. Through clear explanations of contemporary marketing theory, this text encourages students to understand the importance of these considerations, and to recognise their responsibilities as powerful intermediaries in meeting the challenges of 21st Century business practice. -Robin Canniford, Professor of Marketing, KEDGE Business School, France Table of ContentsChapter 1 Introduction: How Has Marketing Changed? Chapter 2 Building Brand Cultures Chapter 3 Digital Markets and Marketing Chapter 4 Ethical Debates in Marketing Management Chapter 5 The Ethics and Politics of Consumption Chapter 6 Marketing Inequalities: Feminisms and Intersectionalities Chapter 7 Psychoanalysis in Marketing Chapter 8 Hierarchies of Knowledge in Marketing Chapter 9 Marketing, Spaces and Places Chapter 10 The Globalised Marketplace
£39.99
Taylor & Francis Work and Organizational Psychology
Book SynopsisProviding a complete and contemporary overview of the evolving and fascinating world of work, this new edition of Work and Organizational Psychology is the perfect textbook, outlining not only key theoretical ideas, but how they relate to the role of psychologists advising todayâs organizations. Integrating the fields of human resource management and organizational behaviour, the text begins with a chapter to give the reader an insight into the domain of work and organizational psychology, the development of the field of work and organizational psychology, tasks and competencies of organizational and work psychologists, and careers in work and organizational psychology. The remainder of the book is divided into thirteen chapters which address the core areas of work and organizational psychology. The book is supported by a range of pedagogical features, spotlighting issues of theoretical, ethical, or contemporary interest, whilst also enabling students to engagTable of Contents1. Introduction to work and organizational psychology. PART I: ORGANIZATIONAL PSYCHOLOGY. 2. Individual differences and inclusion 3. Motivation and satisfaction. 4. Group behaviour. 5. Communication. 6. Leadership. PART II: WORK PSYCHOLOGY. 7. Work analysis and human resource planning. 8. Recruitment and selection. 9. Induction, training, and development. 10. Compensation management. 11. Performance management. 12. Career development. PART III: FURTHER ASPECTS OF ORGANIZATIONAL PSYCHOLOGY. 13. Well-being and dysfunctional behaviour at work. 14. Organizational design, development, and culture. References.
£45.99
Taylor & Francis Ltd Towards Strategic Pragmatism in Foreign Policy
Book SynopsisWhat is pragmatism? Is it a means to an end, or an end in itself? Is it antithetical to ideology or morality?Arguing that pragmatism is a skill much more than an attribute, Phua examines how viewing it in this way can help achieve better foreign policy outcomes. He examines and contrasts the ways in which the United States, China and Singapore have incorporated pragmatism into their approaches to foreign policy. In doing so he debunks dualistic myths around pragmatism and ideology and promotes the view of pragmatism as a skill that can be developed. An essential primer for students, analysts and policymakers, with a fresh and practical approach to pragmatism.Trade Review"Early in the book, Charles Phua quoted Humpty Dumpty: When I use a word, it means just what I choose it to mean - neither more nor less. Pragmatism is perhaps one such word. By discussing pragmatism in the context of how three very different countries view it - China, the US and Singapore - Phua has been able to develop a conceptual framework for the analysis of the word in academic discourse and distinguish between its use in social conversation and as an organizing principle in statecraft."---George Yeo, former Foreign Minister, Republic of Singapore"Dr Charles Phua has written a book that uniquely considers how the philosophy of pragmatism, in both practice and principles, influences the exercise of foreign policy and statecraft in nations. In particular, he carefully examines the policies and approaches of China, the US and Singapore, and considers how each nation is shaped by a blend of idealism, realism and contextual opportunities and constraints. As we move towards a more complex geopolitical environment, Dr Phua’s book offers fascinating ideas on how nations mould their agendas, and fashion their policy formulations and implementations."---Professor Tan Eng Chye, President, National University of Singapore"As the world changes, foreign policy must change. As this book makes clear, pragmatic foreign policy is needed to contend not just with politics narrowly understood but also with the full range of global challenges: economic, social, climate, and others."---Professor Craig Calhoun, University Professor of Social Sciences, Arizona State University, former president of London of School of Economics and Social Sciences Research Council (SSRC)"A highly original and interesting book that compares and connects Chinese, Singaporean and American thinking on foreign policy. There is much food for thought for scholars and practitioners to ponder."---Professor Qin Yaqing, former President, Chinese Foreign Affairs University"Is Singapore’s foreign policy based on realism, as many have claimed? Dr Phua is right to say it is not. It is based on pragmatism or a combination of realism and idealism in pragmatism."---Professor Tommy Koh, Ambassador-At-Large, Ministry of Foreign Affairs, Singapore, and former President, Third United Nations Conference on the Law of the Sea"A well-analyzed book on pragmatism in foreign policy, a topic that has not received much attention in scholarly debates. The case studies are illuminating."---T.V. Paul, James McGill Professor of International Relations, McGill University, Canada, former President, International Studies Association, and author of: Restraining Great Powers: Soft Balancing from Empires to the Global Era (Yale University Press, 2018)."Pragmatism" is a slippery term, touching on different domains of human behaviour - psychological, philosophical, social, political, economic, and others. Charles Chao Rong Phua's book takes an interdisciplinary approach to case studies - China, Singapore, the U.S. - in order to delineate the "system[s] that supports 'being pragmatic'" and thus provides the context for pragmatism in the contemporary global order."---Professor Robbie Goh, Provost, Singapore University of Social Sciences "It is hard to do justice to the scholarly range of this challenging book which ranges from the mysteries of Daoism to the emerging properties of American decision making. The author rightly warns that we need strategic pragmatism more than ever - perhaps it is timely to recalibrate the pendulum swings between ‘strategic narcissism’ and 'strategic autism’ tendencies, both of which are threatening world peace."---Professor Christopher Coker, Director, LSE IDEAS"Pragmatism has long been held up as a primary organising concept for policy-making. But what does pragmatism mean in the policy context? And how are we to understand its application in the process of policy formulation? By way of a comparative study of the United States, China, and Singapore, Charles Phua helps us navigate these complex conceptual and practical issues. This book should be essential reading for those interested in the fundamental philosophical underpinnings of “pragmatic” policy thinking and making."---Professor Joseph Chinyong Liow, Dean of Humanities, Arts and Social Sciences, Nanyang Technological University"This is an intriguing and systematic assessment of pragmatism as an element of foreign policy formulation and implementation in three very different states. The author draws out some important practical implications for policymakers from his study, and one can only agree with his concluding argument that future generations would benefit from pragmatic responses to complex global challenges such as managing climate-change and ensuring environmental sustainability."---Dr Tim Huxley, former Executive Director, IISS-Asia"A must read for anyone seeking to understand how China’s "idiosyncratic mixture of principle and pragmatism" shapes its relations with the rest of the world."---Professor Carla P. Freeman, Executive Director, SAIS Foreign Policy Institute, Johns Hopkins University"A solid contribution to the study of what the author calls strategic pragmatism in foreign policy, with the fascinating comparative illustrations of the United States, China, and Singapore. Insightful and thought provoking, while necessarily controversial in some points of the policies conducted by the three states."---Professor Shi Yinhong, Distinguished Professor of International Relations, Renmin University of China"Charles has written a creative piece linking philosophy, public policy and international affairs. It isworth a read to examine its implications to our theory and practice of international affairs in both US and China."---Professor Wang Yizhou, Boya Chair Professor and Associate Dean, School of International Studies, Peking University"By operationalizing pragmatism, a frequently used but vague and elusive term, Phua not only successfully develops a conceptual framework of foreign policy but also succinctly substantiates it by the foreign policy practice of China, the U.S., and Singapore in a way that will be useful to academics and practitioners alike. An original work on pragmatic foreign policy!"---Professor Zhang Qingmin, Chair, Department of Diplomacy, School of International Studies, Peking University"This book seeks to be a synthetic primer on Pragmatism as applied in US, Chinese and Singaporean foreign policies. Moreover, Pragmatisms in the three countries are subtly different. This book not only helps us to understand current policies of the three countries, but it also constructs a theoretical framework of Pragmatism for foreign international politics in the world."---Professor Xufeng Zhu, Associate Dean, School of Public Policy and Management, Tsinghua University"Towards Strategic Pragmatism in Foreign Policy crafts a unique and integrative approach, embodying both academic rigor and practical relevance in treating the role of pragmatism in political process. Charles Chao Rong Phua unfolds a paradigm for optimizing unstable equilibria amidst ever-shifting currents of public policy, national interest, international relations, and geostrategic positioning. He authoritatively reconciles variegated meanings and nuances of pragmatism, without contradiction, among three contrasting polities: China, USA, and Singapore. This original and illuminating work is highly recommended!"---Lou Marinoff, Ph.D. Professor of Philosophy and Asian Studies, The City College of New York, founding President of the American Philosophical Practitioners Association, and author of The Middle Way."Charles Chao Rong Phua offers an important corrective to the realist notion that international structure compels pragmatism in foreign policy. Through a close examination of Chinese, American and Singapore foreign policies, Phua establishes that pragmatic leaders necessarily act as realists simultaneously in both domestic politics and international politics and that pragmatism is filtered through leadership personalities. Foreign policy pragmatism may be the ideal of realists,, but it is illusive, except in the extreme. More generally, Phua shows that foreign policy tends toward a hybrid mix of the imperatives of personal politics and international politics."---Professor Robert S. Ross, Professor of Political Science at Boston College and Associate, John King Fairbank Center for Chinese Studies, Harvard University.Table of Contents1. A Pragmatic Definition of Pragmatism (Problem Solving Approach) I. What is Pragmatism 2. Fitness Beats Truth: Towards a Definition of Pragmatism 3. Big P and Small P Pragmatism, Strategic Pragmatism and Grand Strategy 4. Agential and Structural Factors of (Pragmatic) Production 5. Pragmatism in Policy Process Framework 6. Varieties of Pragmatism II.China 7. The Dao of Pragmatism: Going With the Flow Without Being Swept Away 8. Seeking Truth from Facts 9. Red Lines (and Pink Lines) in Chinese Foreign Policy III. Singapore 10. The Ideology of Pragmatism 11. A Friend to Everybody and an Ally to None 12. The Geography of Pragmatism IV.The United States13. The System (Systemic Pendulums) of Pragmatism 14. Small P and Big P Pragmatism on the Election Trail 15. How the Emergent Properties of the US System Force Unpragmatic Actors to Make V. What Have We Learnt? 16. From Varieties of Pragmatism: Muddling Through, In Style 17. Strategic and Systemic Pragmatism Through Dynamic Equilibria
£39.99
Taylor & Francis Ltd Mixed Methods Research Design for the Built
Book SynopsisThe application of mixed methods research design in the built environment discipline by students and academics has continued to grow exponentially. However, with no dedicated mixed methods research design textbook in this domain, students have struggled to conduct research projects involving a mixed methods research design.Mixed Methods Research Design for the Built Environment provides a useful research methodology resource for students, academics, and researchers across various disciplines in the built environment such as construction management and project management, property and real estate management, quantity surveying and commercial management, building surveying, building services engineering, civil and geodetic engineering, and other built environment disciplines. The book can also be useful for students and academics outside the built environment knowledge domain.This textbook offers practical and step-by-step guidance on how to apply mixed methods reTable of Contents1. Introduction to Mixed Methods Research Designs in the Built Environment. 2. Onto-Epistemological Assumptions Underpinning Mixed Methods Research Designs. 3. Ethical Considerations in Mixed Methods Research Design. 4. A Review of Mixed Methods Research Design in Construction Education. 5. A Hybrid Project Management Model for Construction Projects: A Mixed Research Approach. 6. Enhancing the Employability of Quantity Surveying Graduates: A Mixed Methods Approach. 7. Understanding the Effects of the Built Environment on Autistic Adults. 8. A Mixed Methods Evaluation of the Social Value of Indigenous Procurement Policies in the Australian Construction Industry. 9. A Methodological Application to Construction Economics Research for Theory Refinement and Extension. 10. Effects of Physical Infrastructure on Practical Performance of Graduates in Architectural Technology in Southeast Nigeria: An Explanatory Sequential Mixed Method Research Design. 11. An Exploration of Sustainable Procurement Practice in Irish Construction-Contracting Firms. 12. Investigating the Accident Causal Influence of Construction Project Features Using Sequential Exploratory Mixed Methods Design. 13. Infrastructure Project Selection and Prioritisation for Socio-economic Development in Mining Communities of Ghana: A Sequential Mixed Methods Research Approach. 14. Exploratory Sequential Mixed Method Research to Investigate Factors Affecting the Reputation of PFI/PF2 Projects in the UK. 15. An Exploration of the Implications of Sustainable Construction Practice: Mixed Methods Research Approach. 16. Using Convergent Mixed Methods to Explore the Use of Recycled Plastics as an Aggregate for Concrete Production in South Africa. 17. Adaptive Mixed Methods Research for Evaluating Community Resilience and the Built Environment.
£43.99
Taylor & Francis Ltd Public Service Ethics
Book SynopsisThe study and practice of ethics, in all its exemplary and execrable forms, matter now more than ever. It deals with one of the most gripping questions in life: What is the right thing to do? Public Service Ethics: Individual and Institutional Responsibilities, Third Edition, introduces readers to this personally relevant and professionally challenging field of study. No matter the topicthe necessity of ethics, intriguing human behavior experiments, provocative approaches to decision-making, new theories to understand ethical actions, the role of ethics codes, whistleblowing incidents, corruption exposés, and the grandeur as well as decay of moralitythere is no shortage of controversy. This book discusses these issues, explains how they arise, and suggests what can be done about them. The authors make the narrative user-friendly and accessible by highlighting dilemmas, challenging readers to resolve them, and enticing them to go beyond the text to discover andTrade Review"In this new edition of Public Service Ethics, Bowman and West drive home the point that ethical behavior requires much more than following the rules and that ethics belongs at the center of effective and democratic governance. Up-to-date and comprehensive at the individual, organizational, and policy levels, they provide a guidebook for navigating the challenging ethical landscape of contemporary public service that can be used in both the classroom and the workplace."Danny L. Balfour, Grand Valley State University, USA"In this excellent contribution to the field, Bowman and West’s third edition continues their tradition of sweeping, cutting-edge analysis of public administration ethics. They provide a broad sweep of normative issues, emerging questions confronting the field, and one of the few in-depth treatments of institutional ethics programs."Stuart C. Gilman, United Nations Program against Corruption (Retired), USA"At a time of immense public challenges, this updated classic masterfully coaches the next generation of public servants in ethics. The authors present balanced and thorough assessments of current ethical issues facing individuals and organizations, as well as creative case studies. This is a first-rate textbook for public affairs courses."Rosemary O’Leary, University of Kansas, USA"Bowman and West's third edition brings ethics alive and up to date with examples relevant to government agencies, nonprofits, and the private sector. Current ethical dilemmas include mask wearing, societal and governmental responses to COVID, economic inequality as an ethical issue, social impact investing, the Green New Deal, and the climate crisis as ethical issues, Black Lives Matter calling attention to the disparate impact on Black men's lives of criminal justice policies, and an update of the horrific Grenfell Tower disaster. Bowman and West remind us that ethics is not for the fainthearted."Sharon Mastracci, University of Utah, USA"Public Service Ethics: Individual and Institutional Responsibilities is an excellent foundation for the study of public service ethics, providing a clear explanation of the major approaches, useful discussion topics for students, and excellent examples of ethical dilemmas in practical administration. A valuable and comprehensive text and an impressive achievement!"Ian Scott, Murdoch University, AustraliaTable of ContentsPart 1: Foundations of Public Service Ethics. 1. Pertinence, Practicality, and Poppycock. 2. Perspectives on Ethics: Macro, Meso, Micro. 3. Values, Ethics, and Dilemmas. Part 2: Individual-Centred Approaches to Ethics. 4. Moral Development Theory. 5. Cognitive Ethics Methods: Result and Rule Problem-Solving Approaches. 6. Virtue Theory. 7. Conscious Deliberation and Subconscious Action: The Dishonesty of Honest People. Part 3: Institutional Approaches to Ethics. 8. Organizational Ethics. 9. Corruption Control. 10. Whistleblowing in Organizations. Part 4: Issues in Public Service Ethics. 11. Ethics and Elected Officials. 12. Organizational Gaming and Performance Measurement. 13. At-Will Employment. 14. To "Re-Hatch" Public Employees or Not? Part 5: Future History. 15. Choices and Strategies for the Years Ahead.
£58.99
Taylor & Francis Ltd Critical Perspectives on Innovation Management
Book SynopsisMost firms perceive innovation as the best way to grow. However, how it can best be managed is still unclear. While the number of publications on innovation has skyrocketed over the past two decades, it is still increasingly difficult to gain an overview of its most critical aspects.Much has been written about the possible benefits of innovation, but there is still a lack of understanding of its downsides at the innovative firm level. This can lead to detrimental effects, such as a lower commitment to innovation, a lack of effective innovation strategy, inappropriate organizational design that does not enhance innovation, and either a too cautious or too risky approach to innovation. Thus, the book aims to explore the concept of innovation management as well as to identify the bright and dark sides of innovation in innovative firms. A better understanding of the positive and negative effects of product and process innovation expands the knowledge base on innovation managTable of Contents1. The essence of innovation and innovation management Agnieszka Sopińska 2. Innovation strategy Patryk Dziurski, Wioletta Mierzejewska 3. Organizing innovation activity Wioletta Mierzejewska 4. Measuring innovation Patryk Dziurski 5. Different shades of innovation Patryk Dziurski 6. Bright sides of innovation Piotr Wachowiak 7. Dark sides of innovation Patryk Dziurski, Piotr Wachowiak 8. Case studies on innovative firms Patryk Dziurski, Wioletta Mierzejewska, Agnieszka Sopińska, Piotr Wachowiak 9. Managing innovation in the context of the bright and dark sides of innovation - conclusions from the study Patryk Dziurski, Wioletta Mierzejewska, Agnieszka Sopińska, Piotr Wachowiak
£39.99
Taylor & Francis Environmental Finance and Green Banking
Book Synopsis
£47.20
Taylor & Francis Ltd Coaching
Book SynopsisNow in its fourth edition, the bestselling, seminal book by James Flaherty, Coaching: Evoking Excellence in Others, is an insightful, thought-provoking, pragmatic guide that dissects the art and science of coaching. This fourth edition includes two brand new chapters: the first is on finding one's inner guidance and purpose in traversing the world of work, especially in more uncertain working environments; and the second is on the topic of somatic intelligence. As in earlier editions, this foundational book in coaching clearly presents the theories, concepts, and models, and then moves on to consider rigorous methods of practice and self-observation in a relationship of mutual trust, respect, and freedom of expression. It will probe you to rethink how you relate to your clients and your staff, how you produce long-term excellent performance in yourself, and how you can become more effective in helping others to achieve their goals.Coaching, Trade Review"James Flaherty’s Coaching has been for some years a foundational text for the field. This fourth edition updates the material and adds two vital new chapters, Somatic Intelligence and Midlife Drift. I continue to be impressed with James’s clarity, thoroughness, compassion, wisdom, and his generous referencing of a wide variety of useful sources. For those who have read Coaching, this is a useful update; for those who have not—whether you are a new or an experienced coach or interested in exploring coaching—this book will not only open your eyes; it will provide insights and practices to set you on a new course."Norman Fischer, poet, Zen priest, author of Museum of Capitalism and When You Greet Me I Bow: Notes and Reflections From A Life in Zen"James Flaherty’s book Coaching: Evoking Excellence in Others has established itself as an indispensable classic in the field. In this fourth edition, new chapters on somatic approaches to coaching and on 'midlife drift' add crucial pieces to an already excellent guide to coaching the whole person. Highly recommended." Russ Hudson, author of The Enneagram: Nine Gateways to Presence and co-author of The Wisdom of the Enneagram"James Flaherty has written a thoughtful and deeply insightful guide for coaches—equal parts theory and practical instruction with valuable distinctions in how to apply these learnings to ourselves and our coaching practice."Laila Tarraf, Chief People Officer, Allbirds and author of Strong Like Water"Coaching is a must-read for coaches, HR professionals, and managers! It has been a core foundation of my own coaching work for two decades. This edition offers exciting new reflections and practices for building somatic intelligence and navigating mid-life, enriching the coach’s toolbox significantly."Amy Jen Su, executive coach and author of The Leader You Want to Be: Five Essential Principles for Bringing Out Your Best Self; Co-Founder & Managing Partner, Paravis Partners"James Flaherty’s sage teaching clearly comes from one who has journeyed his somatic interior thoroughly enough to know just the right ways to gently invite us to trust our own."Susan Olesek, Founder, Enneagram Prison Project and The Human Potentialists"In a practical and engaging way, James Flaherty skillfully synthesizes many disciplines into an approachable and effective system for human transformation at an individual and collective level. In this new edition, James expands the coaching perspective to the world of somatic intelligence and that of life transitions, particularly mid-life, offering powerful reflections and practices to deepen one's awareness and connection to meaning. A gem to help anyone get closer to realising their potential."Luzette Jaimes, Director of Learning and Development, Ashoka and Co-Founder of the Consciousness CoalitionPraise for Earlier Editions of Coaching:"In Coaching: Evoking Excellence in Others, James Flaherty brilliantly dissects both the art and science of coaching—one of the more difficult and least understood roles in organizations. Beginning with theories, concepts, and models, he shows their application to practice and empowers any aspiring coach to be more effective in helping people achieve their goals. A better book on this subject just doesn’t exist."Jerry I. Porras, Lane Professor of Organizational Behavior and Change Emeritus, Graduate School of Business, Stanford University and Co-Author, Built to Last"As the field of coaching finds its way to becoming a mature discipline, James Flaherty's dedicated field research, study, and sound articulation offers a definitive ground and a sensibility of genuine care. At the core, this book offers a way of thinking about human beings that makes action and practice central to learning. This is a no-nonsense, generous, pragmatic book that belongs on the shelf of every coach, novice or veteran."Richard Strozzi-Heckler, Ph.D., Founder of Somatic Coaching and author of The Anatomy of Change and Holding the Center"At long last, a book on coaching that moves beyond 'advice from the sidelines.' James Flaherty convincingly shows that the only way to truly help people grow is to help them in developing new practices and new language, and that the only way to coach effectively is to enter into a reciprocal relationship where 'coach' and 'coachee' engage in a dance of mutual influence and growth."Peter M. Senge, MIT and Society for Organizational Learning"This extraordinary book clearly represents James Flaherty's ability to insightfully enable the self-generating and self-correcting capacities of his clients. His clarity and candor engage the reader to more deeply examine the opportunities to live a more integrated and holistic life."Michele Goins, Vice President and Chief Information Officer, Imaging and Printing Group, Hewlett-Packard Company"James Flaherty focuses on the commonly overlooked fact that a coachee is a 'human-being.' He effectively emphasizes that this is the most important aspect that a coach should always have in mind, something that many of us tend to forget. It was this tact that he applies toward coaching, as well as many other brilliant insights, that helped me make the decision to publish Coaching in Japanese and apply its lessons in my practice."Mamoru Itoh, President, Coach21 Co., Ltd., Tokyo, Japan"James Flaherty frames deep questions about how humans operate across a series of interconnected domains such as the mind, body, and emotions, which will give both new and experienced coaches pause to reflect. He frames crisp distinctions about the coaching process which will generate new perspectives on the role of the coach. He leaves a trail of deeply researched threads that the reader can explore after reading to deepen their knowledge and understanding. All of this is done in a crisp and quietly elegant dialogue which makes you believe he is present as you are inspired to explore, with profound curiosity, your own beliefs on what we are as human beings and how we should show up as coaches. As you read and digest his coaching metaphors, analogies and questions, there are inexplicable possibilities that crystallize fresh insights that emerge and a renewed commitment to explore oneself and the coaching we strive to master."Craig O'Flaherty, Director, Centre for Coaching, Graduate School of Business, University of Cape Town, South AfricaTable of Contents1. The Foundation for Coaching 2. Basic Principles 3. The Flow of Coaching 4. The Coaching Relationship 5. Openings 6. Assessment Models 7. How Things Really Get Done 8. Enrollment 9. Coaching Conversations 10. Stuck 11. Midlife Drift 12. Somatic Intelligence: The Missing Piece in Adult Development 13. Getting in Condition for Change 14. Track Two: Working with Ourselves
£36.09
Taylor & Francis Ltd Business Models and Corporate Reporting
Book SynopsisThis book discusses the role of business models in corporate reporting. It illustrates the evolution of non-financial reporting, the importance of business model reporting, and the main conceptualisations of business models. It also offers a methodological contribution to the assessment of business model reporting. Finally, it discusses the main implication of business model reporting for different categories of subjects and some challenges related to this kind of disclosure.Readers will understand the role of business models in the non-financial reporting landscape. They will also gain an understanding of how business models can help users of the annual report contextualise other non-financial items disclosed. However, effective business model reporting implies paying attention to certain features that define its quality. This theme is discussed in the empirical part of the book and in the section devoted to implications for preparers, users, and regulators.<Table of Contents1. Introduction 2. The disclosure of non-financial information and the role of business models 3. Business model communication in corporate reporting 4. The implications of business model disclosure 5. Concluding remarks
£39.99
CRC Press Global Audit Leadership
Book SynopsisLeaders across the globe have a common challenge they cannot ignore: CHANGE. This must be embraced and effectively managed to remain relevant and successful in a dynamic operating environment. Embracing change, including technological innovations, collaboration, and timely sharing of information, is paramount to the survival and success of everyone in an ever-changing environment.In times of rapid change, organizations are often forced to adjust their strategic plans. Stakeholders usually need assistance to effectively manage the risks, unprecedented at times, and to capitalize on the opportunities that usually come with change. Change management must be effectively executed to assist in ensuring the viability of the organization.This book provides advice and guidance to assist stakeholders in navigating the challenges and demands of change. It includes insights, measures, and tools that have contributed to my success as a leader in the internal audit profession for 27
£44.99
Taylor & Francis Ltd Managing Public Relations
Book SynopsisThe second edition of Managing Public Relations introduces students to the key concepts and practices involved in the day-to-day running of a PR operation, whether it is a company department, an independent agency, or any organized group focused on PR. The book's unique approach places the PR function within the broader context of an organization, equipping students with the essential business knowledge, perspective, and skills needed when starting out in their careers. This second edition has been fully updated throughout and includes: Current examples and testimonials from across the globe, as well as updated Executive Viewpoints Expanded content on strategic planning, budgeting, and financial statements Detailed commentary on topics relevant to the modern workplace, including remote management Consideration of diversity, inclusion, equity, and access within PR Additional content on the use of analytics and measuring return on inTable of ContentsBiographies for Authors of Chapters’ "Executive Viewpoints", Introduction, 1. Leadership and management in public relations: Two sides of the same coin, 2. Team management, 3. Professionalism, ethics, and law: The good person representing organizations well, 4. Distinctions between agency and nonagency operations, 5. Operations tools I: Strategic plans and financial matters, 6. Operations tools II: Performance measurement, performance reviews, and human resources management, 7. Decision-making in tune with the organizational strategic plan, 8. Client-centered communication, 9. Business-development principles, 10. Requests for proposals and new-business pitches, 11. Personal career-planning approaches, Appendix A: Template for strategic plans with definitions and examples, Appendix B: Scripts for different types of new-business calls, Appendix C: Observations about agency and nonagency writing exams, Index
£56.04
Taylor & Francis Ltd The Behavioural Biology of Zoo Animals
Book SynopsisThis is the first book on captive animal behaviour, applied to welfare. It enables all aspects of zoo husbandry and management (nutrition, enclosure design, handling and training, enrichment, population management) to be based on a sound knowledge of the species, its evolutionary and natural history.Trade Review"The Behavioral Biology of Zoo Animals leverages the expertise of biologists to describe key aspects of a species’ natural life history and behavioral ecology that can inform holistic, evidence-based animal management decisions to enhance the health and wellbeing of zoo and aquarium animals. The taxa covered in this text are remarkably diverse and extend beyond high-profile species, with entire chapters dedicated to historically under-represented taxonomic groups such as amphibians, reptiles, fishes, sharks, and invertebrates. The book is an eloquent synergy of scientific research and species-specific husbandry that looks into the future of how we manage animals in zoos and aquariums, making it a valuable resource for animal managers, administrators, scientists, veterinarians, and students alike." James Gillis, PhD, South-East Zoo Alliance for Reproduction & Conservation, Florida, USA"This book emphasises the importance of applying behavioural ecology concepts to zoo animals and as such should have broad appeal to students from a range of biological disciplines from zoology to animal behaviour and animal management. It is particularly exciting to see emphasis placed on less studied (in zoos) taxonomic groups such as invertebrates and amphibians."Katherine Jones, PhD, Senior Lecturer in Zoology, Bangor University, UK"The Behavioral Biology of Zoo Animals leverages the expertise of biologists to describe key aspects of a species’ natural life history and behavioral ecology that can inform holistic, evidence-based animal management decisions to enhance the health and wellbeing of zoo and aquarium animals. The taxa covered in this text are remarkably diverse and extend beyond high-profile species, with entire chapters dedicated to historically under-represented taxonomic groups such as amphibians, reptiles, fishes, sharks, and invertebrates. The book is an eloquent synergy of scientific research and species-specific husbandry that looks into the future of how we manage animals in zoos and aquariums, making it a valuable resource for animal managers, administrators, scientists, veterinarians, and students alike." James Gillis, PhD, South-East Zoo Alliance for Reproduction & Conservation, Florida, USA"This book emphasises the importance of applying behavioural ecology concepts to zoo animals and as such should have broad appeal to students from a range of biological disciplines from zoology to animal behaviour and animal management. It is particularly exciting to see emphasis placed on less studied (in zoos) taxonomic groups such as invertebrates and amphibians."Katherine Jones, PhD, Senior Lecturer in Zoology, Bangor University, UKTable of ContentsForeword by Geoff Hosey. PART I SETTING THE SCENE. 1. Introduction to the Behavioural Biology of the Zoo. 2. Behavioural Biology in Animal Collection Planning and Conservation 3. Behavioural Biology, Conservation Genomics and Population Viability (OPEN ACCESS) 4. Behavioural Biology, Applied Zoo Science and Research 5. Behavioural Biology Methods and Data Collection in the Zoo PART II SELECTED TAXONOMIC ACCOUNTS 6. The Behavioural Biology of Primates 7. The Behavioural Biology of Ungulates and Elephants 8. The Behavioural Biology of Carnivores 9. The Behavioural Biology of Marine Mammals 10. The Behavioural Biology of Marsupials and Monotremes 11. The Behavioural Biology of Flightless Birds 12. The Behavioural Biology of Waterbirds 13. Behavioural Biology of Parrots 14. The Behavioural Biology of Hornbills, Toucans and Kingfishers 15. The Behavioural Biology of Passerines 16. The Behavioural Biology of Captive Reptiles 17. The Behavioural Biology of Amphibians 18. The Behavioural Biology of Freshwater Fishes 19. The Behavioural Biology of Marine Fishes and Sharks 20. Behavioural Biology of Invertebrates PART III FOR THE FUTURE 21. Behavioural Biology and Zoo Animal Welfare: For the Future 22. Behavioural Biology and Animal Health and Wellbeing 23. Behavioural Biology and Enhancing Visitor Education and Experiences 24. Behavioural Biology and the Zoo as a Nature Reserve 25. Behavioural Biology for the Evidence-based Keeper. Behavioural Biology and the Future Zoo: Overall Conclusions.
£57.99
Taylor & Francis Behavioural Economics and Regulation
Book SynopsisIn recent years, the idea of nudges small changes in individual choice architecture that do not involve incentives or coercion has entered policy discourse and practice to address various problems ranging from energy usage to retirement savings. However, how nudges can be incorporated into regulatory practice, and whether the experimental methodologies used to design nudges are still appropriate when they are being used as a regulatory instrument is still an unexplored issue. As this book shows, the translation of ideas into the world of regulation is not so simple and straightforward.By analysing the different experimental alternatives that regulators can use when designing nudges and through a close analysis of a real-world example the case of the European Union tobacco warnings this book proposes an alternative design process more in tune with the reality of regulation. The book explores the implications of iterative experimental methodologies and processes for
£36.99
CRC Press AI Factory
Book SynopsisThis book provides insights into how to approach and utilise data science tools, technologies, and methodologies related to artificial intelligence (AI) in industrial contexts. It explains the essence of distributed computing and AI technologies and their interconnections. It includes descriptions of various technology and methodology approaches and their purpose and benefits when developing AI solutions in industrial contexts. In addition, this book summarises experiences from AI technology deployment projects from several industrial sectors.Features: Presents a compendium of methodologies and technologies in industrial AI and digitalisation. Illustrates the sensor-to-actuation approach showing the complete cycle, which defines and differentiates AI and digitalisation. Covers a broad range of academic and industrial issues within the field of asset management. Discusses the impact of Industry 4.0 in other sectors. Includes a dedicated chapter on real-time case studies. This book is aimed at researchers and professionals in industrial and software engineering, network security, AI and machine learning (ML), engineering managers, operational and maintenance specialists, asset managers, and digital and AI manufacturing specialists.
£999.99
Taylor & Francis The Routledge Companion to American Literary
Book SynopsisTaking a thematic approach, this new companion provides an interdisciplinary, cross-cultural, and international study of American literary journalism.From the work of Frederick Douglass and Walt Whitman to that of Joan Didion and Dorothy Parker, literary journalism is a genre that both reveals and shapes American history and identity. This volume not only calls attention to literary journalism as a distinctive genre but also provides a critical foundation for future scholarship. It brings together cutting-edge research from literary journalism scholars, examining historical perspectives; themes, venues, and genres across time; theoretical approaches and disciplinary intersections; and new directions for scholarly inquiry.Provoking reconsideration and inquiry, while providing new historical interpretations, this companion recognizes, interacts with, and honors the tradition and legacies of American literary journalism scholarship. Engaging the work of disciplineTrade Review"This stimulating compendium of thoughtful discussions of American literary journalism from its colonial beginnings to the contemporary digital moment will be the go-to volume on the subject for a long time. Richly inclusive—and filled with surprising juxtapositions, fresh insights, and unexpected excursions into the past and present—the Routledge Companion to American Literary Journalism is a pleasure to read."Shelley Fisher Fishkin, Joseph S. Atha Professor of Humanities; Professor of English, and Director of American Studies, Stanford University, and author of From Fact to Fiction: Journalism and Imaginative Writing in America."Roberta Maguire and William Dow’s Routledge Companion to American Literary Journalism clearly illuminates virtually every aspect of the discipline, and the volume will serve as a foundational text for scholars and students of the field for many years to come. Notably, its masterful structure—insightful scholarly essays addressing historical, then thematic, theoretical and future-study issues—is truly a tour de force."David Abrahamson, Professor of Journalism, Charles Deering McCormick Professor of Teaching Excellence, Northwestern University, The Medill School."This may be the most complete volume on literary journalism yet. Three dozen of the best thinkers on the topic write about its history, relationship to "real life," and the New Journalism, including the late John Pauly on the New Yorker magazine. Just as importantly, these scholars take new approaches, examine different writers, and create new critical directions for future study."Norman Sims, Professor Emeritus, University of Massachusetts Amherst, and author of True Stories: A Century of Literary Journalism.
£42.99
Taylor & Francis Ltd The Circular Economy in Europe
Book SynopsisThe Circular Economy in Europe presents an overview and a critical discussion on how circularity is conceived, imagined, and enacted in current EU policy-making. In 2013, the idea of a circular economy entered the stage of European policy-making in the efforts to reconcile environmental and economic policy objectives. In 2019 the European Commission declared in a press release that the Circular Economy Action Plan has been delivered. The level of circularity in the European economy, however, has remained the same.Bringing together perspectives from social sciences, environmental economics and policy analysis, The Circular Economy in Europe provides a critical analysis of policies and promises of the next panacea for growth and sustainability. The authors provide a theoretical and empirical basis to discuss how contemporary societies conceive their need to re-organise production and consumption and explores the messy assemblage of institutions, actoTable of ContentsList of illustrations List of contributorsAcknowledgements Preface PART I: Circular economy as a policy concept 1 Introduction: the sixteenth century map 2 Limits to growth: historical antecedents of the circular economy 3 Enter Ellen: the circular economy hits the European scene 4 The circular economy: A concept in the making PART II: Critical perspectives 5 Postulating circularity: biophysical flows and the problem of entropy 6 Imagining circularity: the circular economy as a sociotechnical imaginary 7 Measuring circularity: indicator development in the circular economy 8 Governing circularity: how to govern in the nexus PART III: The future of change 9 Narratives of stop and go 10 What kind of science is needed in a changing world?11 From the sixteenth to the twenty-first century Index
£39.99
CRC Press Longwall Mining 3rd Edition
Book SynopsisIn the past 13 years since the publication of Longwall Mining, 2nd edition in 2006, although there have been no major changes in longwall mining technology and operations, many incremental developments in the whole system as well as various subsystems of the existing longwall mining operational technologies as detailed in the 2nd edition have been added to this edition.Major developments are automation, and health and safety technology, as well as equipment reliability, thereby greatly increasing productivity and cutting cost. In particular, the longwall system can now run automatically cut by cut forever without operators' intervention provided that the geology allows it. Other health and safety features such as LASC, personal proximity detection, color lighting, automatic shield water sprays and remote shearer control are fully operational. There are more than 7000 sensors installed in current longwall mining systems. The big data obtained and fast communicatiTable of ContentsU.S. Longwall Mining. Longwall Mine Design. Strata Mechanics. Panel Development. Shield Support – General. Shield Support – Design/Selection. Coal Extraction by Shearer. Coal Transportation. Automation of Longwall Components and System. Application Issues of Longwall Mining. Ventilation, and Methane, Dust and Noise Controls. Longwall Face Move. Longwall Power Distribution and System Control. Surface Subsidence. Appendices. Indices.
£999.99
Taylor & Francis Ltd Business and Development Studies
Book SynopsisBusiness and Development Studies: Issues and Perspectives provides a comprehensive collection of cutting-edge theoretical and empirical contributions to the emerging field of business and development studies.Compared to more traditional business-school accounts of business in developing countries which focus on the challenges and opportunities of doing business in developing countries, this anthology explores whether, how, and under what conditions business contributes to the achievement of economic, social, and environmental goals in developing countries. The book consolidates the current status of academic work on business and development, identifies state of the art in relation to this academic field, and establishes a future research agenda for business and development studies' as an emerging academic discipline within the social sciences.The book will be of interest to researchers and students, including economists, geographers, sociolTrade Review"There is a vast academic literature on global value chains in developing countries and an equally vast literature on corporate social responsibility. However, there is painfully little research that links together the two academic fields. The book edited by Lund-Thompson, Hansen, and Lindgreen makes a welcome contribution to this neglected but important area of academic research." — Peter Nolan, Chonghua Professor of Chinese Development (Emeritus), University of Cambridge, Director, China Centre, Jesus College, Cambridge, UK"These experienced and informed editors have brought together a rich but diverse set of chapters that look at many dimensions of business and development. The chapters reflect how the topic of development in the Global South has itself become more complex. The dimensions explore the well established such as global value chains, but extend to less well understood topics such social entrepreneuring. What is common and holds the collection together is the concern about the relationships between business and global development. For those of us who believe that we cannot understand development as simply an economic phenomenon, the chapters relate well to understanding business as socially and culturally embedded. The book brings together a range of current, up to date and relevant views, knowledge and expertise about what’s happening and how we can begin to better understand what’s going on in the South. If nothing else, the diversity of the chapters demonstrates the importance of understanding how business shapes development." — Alistair R. Anderson, Distinguished Professor of Entrepreneurship, Lancaster University Management School, UK"The book provides a much needed contribution to fill a forgotten gap in the business management field. Even though businesses heavily impact development processes, and vice-versa, there are very few scholars in business management community who serious study the links between business and development studies. The book brings refreshing contributions and analyses of the different connections between business and development from a worldwide group of scholars." — Professor Jose A. Puppim de Oliveira, Fundação Getulio Vargas (FGV) & São Paulo School of Management (EAESP), Brazil"In a world with increasing challenges and a rising humanitarian funding gap, there is a strong need for exploring new models, beyond classic corporate social responsibility, where companies and humanitarian/development actors create shared value and impact. Here, this important book and the broad research it captures will inspire us and move the debate forward." — Christian Friis Bach, Secretary General of the Danish Refugee Council (Dansk Røde Kors), former Minister of Development Cooperation, Denmark, and former Under-Secretary General and Executive Secretary of United Nations Economic Commission for Europe"At the Danish investment fund IFU, we are operating in the interface between business and development on a daily basis, assisting businesses with their investments in developing countries while at the same time contributing to economic and social development. The book Business and Development Studies: Issues and Perspectives edited by Thomsen, Hansen, and Lindgreen is a highly timely exploration of the potential of private enterprise in development and it will no doubt be read with great interest by development and business practitioners working in this field". — Torben Huss, CEO, IFU, Investment Fund for Developing Countries, Denmark"The 2015 UN Sustainable Development Goals have assigned the private sector a pivotal role towards solving some of the most pressing global development problems. In the anthology Business and Development Studies: Issues and Perspectives (edited by Peter Lund-Thomson, Michael W. Hansen, and Adam Lindgreen), a diverse group of eminent scholars and emerging academics sets out to scrutinise whether businesses can indeed contribute to inclusive and sustainable development efforts or remain part of the deeply entrenched problems of inequality, poverty and injustice in the Global South. The 19 chapters make important and novel contributions from both empirical and theoretical angles. They provide in-depth and critical analyses of the potential and trade-offs of business operations towards achieving various economic, social and ecological goals in the Global South. The editors have also developed innovative ideas for future theoretical and methodological pathways in business and development studies. This collection is a must-read for researchers, students, development practitioners and policy makers who work at the interface of global business and international development and are interested in the historical trajectories and contemporary challenges of involving the private sector in global development agendas." — Andreas Neef, Professor in Development Studies, University of Auckland, New Zealand"The demise of both statist development strategies and extreme forms of market fundamentalism has created the space for a more nuanced view of the potential contribution and associated limitations of the private sector as an agent of development. This book is a pioneering attempt to bring together the different strands of research that address the role of business in development. It goes beyond a narrow focus on Corporate Social Responsibility and a preoccupation with the 'business case' that tends to characterize the international business literature. The contributors bring a wealth of theoretical and empirical insights from their engagement with development issues often based on extensive fieldwork in the Global South. It will be essential reading for students and others interested in the opportunities and problems that business involvement in development present." — Professor Rhys Jenkins, Director MA in Globalization, Business and Sustainable Development, School of International Development, University of East Anglia, UK"This important collection provides a rich body of conceptual and empirical chapters that cover a breadth of issues on business and development studies. It underlines need to understand better the interactions between state, business and society in the development process, and to consider this both as a critical research agenda and a discipline in its own right." — Khalid Nadvi, Professor of International Development, Global Development Institute, School of Environment, Education and Development, University of Manchester, UK"All in all, an engaging volume that may prove to be the foundation for a new business discipline" --S. Paul, Elizabethtown College, CHOICE ReviewTable of ContentsPart 1 Introduction 1.1 Business and development studies—issues and perspectives Part 2 Business, Governance, and Development 2.1 Governance, business, and development 2.2 State–business relations and development: toward a more complete research agenda 2.3 International business and economic development2.4 The financialization and responsibilization of development aid Part 3 Global Value Chains, Business, and Development 3.1 Global value chains, development, and emerging economies 3.2 Corporate social responsibility in global value chains: Where are we now? Where are we going? 3.3 Critical reflections on the effectiveness of responsible business initiatives and systemic constraints for achieving a safe and just operating space for humanity 3.4 Multi-stakeholder initiatives in global value chains: Opportunities and challenges for women workers Part 4 International Business, Corporate Social Responsibility, and Development 4.1 CSR in developing countries: Competing perspectives on businesses, their roles, and responsibilities 4.2 The state of international business, corporate social responsibility, and development: Key insights and an application to practice 4.3 Corporate social responsibility and development: The case of international business firms in emerging economies 4.4 Analysis of the MNEs’ social practices in Latin America: Implications for development studies research 4.5 Business, development, and human rights 4.6 Impacts of neoliberal wind energy investments on environmental justice and human rights in Mexico Part 5 Local Firms, Organizations, and Development 5.1 When do businesses innovate in a developing country? An empirical investigation of determinants of innovative performance of Ugandan micro and small businesses 5.2 Microfinance programs and women’s empowerment: New evidence from rural middle hills of Nepal 5.3 Social entrepreneurship as vehicle for inclusive development: The case of Siya Sebenza in South Africa 5.4. Micro and small business clusters and local development policies: Insights from India–Italy cooperation project
£39.99
Taylor & Francis Ltd Practical Customer Success Management
Book SynopsisPractical Customer Success Management is a complete handbook for CSMs, written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activitiTrade Review"Practical Customer Success Management is a must read playbook for all business leaders and customer success-focused professionals. It imparts a solid grounding in what customer success is and why it is so important, whilst highlighting key challenges and how to respond to them. In addition it provides a detailed practical framework that explains both what to do and how to do it at every stage of the customer success engagement." Jason Noble Global Customer Success and SaaS Leader "Practical Customer Success Management is unique from any other customer success management book I’ve read in that it bridges the gap between the theory of customer success and the reality of actually implementing a customer success program. The templates provide the jumpstart needed to either stand up a new framework or to bridge gaps in an existing framework. This is a welcome addition to my customer success library!"Theresa Campbell Customer Experience Executive Presidio"This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often. As you read the material, and especially if you’re a seasoned customer success professional, you immediately recognize that it was written by someone with many years of deep experience working with clients. And I think that’s where Rick Adams’ book is differentiated from most of the other customer success content that has been published. He’s clearly coming at this from years of customer leadership in real life scenarios, from the trenches in which it seems he was able to work with customers week by week to help them methodically advance in their ability to adopt more of a product or service in order to achieve their goals. And that’s what customer success is all about."Peter Armaly Senior Director Customer Success Oracle"As a relative newcomer to Customer Success, I have found this book to be an invaluable resource. Customer Success as a function within my organization is still in its infancy, and for that reason, there is much that remains to be built out and standardized. I feel as though we've done a good job of making the best with what we have, but I am someone that thrives when there is a structured roadmap to follow. That is precisely what this book offers, and does so with great detail. I found so many of the scenarios and examples to be extremely relatable, and the recommended processes highly applicable. I plan to implement Rick's framework not only to my day-to-day activities, but also to serve as our Customer Success team's playbook and guide."Dan Louks Customer Success Manager Hiring Solved"I wish a book like this existed when I started in Customer Success! I’ve been in the role for more than half of my career and I was impressed with the book’s vast coverage of the multiple facets and nuances of the Customer Success position. Practical Customer Success Management is a great foundational book for learning the principles and applications of Customer Success and a good practical guide, well laid out enough to be easily referenceable and easily digested." Cyn Taylor Enterprise Customer Success Manager LogicMonitor"This book provides a comprehensive review of the Customer Success role and responsibilities as distinctly different from overall customer experience and applicable to any business, not just SaaS. Onboarding, adoption planning, and adoption implementation are described in depth and there are immediately usable recommendations to execute each phase effectively."Anne Marie Ponder Senior Manager, IT Infrastucture Astellas Pharma US"In his book, Adams not only clarifies what customer success management is, but he also provides all the ingredients to create the right customer success strategy. If you need to implement customer success within your own company, or if you are a CSM who simply wants an authoritative guide to customer success management best practices then dive in!"Baptiste Debever Head of Growth & Co Founder Alkalab"It is refreshing to see a book that articulates easy-to-follow concepts of customer success management using real-life examples on how to perform the role more effectively and efficiently. Adams’ style of writing is entertaining and very simple to digest, and what I particularly appreciated is the way in which he has broken down complex challenges and made them easy to understand for customer success managers to apply in everyday situations when serving their customers."Samuel Parri Global Success Manager and Senior Program Leader "The growth of Customer Success as a corporate discipline has been remarkable and continues unabated. Rick’s excellent book is an invaluable resource for anyone with an interest in Customer Success. Whether you are contemplating your first foray into Customer Success or are a seasoned executive, this book provides both the framework and practical guides to help ensure that you have the best-practice structures and processes in place for both today and the future."Adam Joseph CEO CSM Insight"A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application."James Scott General Partner Success HackerTable of ContentsAcknowledgments. Who is This Book For?. Foreword. About the Author. Introduction. Chapter 1: An Overview of the Customer Success Manager’s Role. Chapter 2: Readiness for Customer Success Management. Chapter 3: Customer Success Management Tasks, Tools and Techniques. Chapter 4: Practical CSM Framework Stage 1: Preparation. Chapter 5: Practical CSM Framework Phase 2: Commitment. Chapter 6: Practical CSM Framework Phase 3: Onboarding. Chapter 7: Practical CSM Framework Phase 4: Adoption Planning Part 1 – Concepts. Chapter 8: Practical CSM Framework Stage 4: Adoption Planning Part 2 - Practice. Chapter 9: Practical CSM Framework Phase 5: Adoption Implementation. Chapter 10: Practical CSM Framework Phase 6: Value Realization. Chapter 11: Practical CSM Framework Phase 7: Engagement Evaluation. Chapter 12: Concluding Thoughts.
£32.99
Taylor & Francis Ltd The Essentials of MA Due Diligence
Book SynopsisHow can you be sure you are buying the company you think you are? Are you sure it is as good as the seller says? How can you be certain unexpected costs and obligations will not suddenly appear once you are the owner and responsible for them? How best can you arm yourself for the negotiations? Have you worked out precisely what you are going to do with it once it is yours? How do you set the priorities for change to recoup the premium you have paid for it? The answer to all these questions, and many more, lies within a series of three comprehensive yet concise volumes by Peter Howson.The Essentials of M&A Due Diligence, the first in the series, is a must for anyone who needs to master the essentials of due diligence with the minimum effort and in the minimum amount of time. Straightforward and unbiased, it sets out the fundamentals of pre-acquisition investigations, showing which are appropriate and why.Table of ContentsList of illustrationsChapter 1: IntroductionChapter 2: Getting startedChapter 3: Working with advisersChapter 4: Financial due diligenceChapter 5: Legal due diligenceChapter 6: Commercial due diligenceChapter 7: Human Resources due diligenceChapter 8: Management due diligenceChapter 9: Pensions due diligenceChapter 10: Tax due diligenceChapter 11: Environmental due diligenceChapter 12: IT due diligenceChapter 13: Technology due diligenceChapter 14: Intellectual property due diligenceChapter 15: Anti-trust due diligence
£26.08
CRC Press C for Financial Mathematics
Book SynopsisIf you know a little bit about financial mathematics but donât yet know a lot about programming, then C++ for Financial Mathematics is for you.C++ is an essential skill for many jobs in quantitative finance, but learning it can be a daunting prospect. This book gathers together everything you need to know to price derivatives in C++ without unnecessary complexities or technicalities. It leads the reader step-by-step from programming novice to writing a sophisticated and flexible financial mathematics library. At every step, each new idea is motivated and illustrated with concrete financial examples.As employers understand, there is more to programming than knowing a computer language. As well as covering the core language features of C++, this book teaches the skills needed to write truly high quality software. These include topics such as unit tests, debugging, design patterns and data structures. The book teaches everything you neTrade Review"OOP in C++ remains a difficult programming language and paradigm to learn and develop. There remains a shortage of high-quality, easy to follow texts in C++ for mathematical finance. Dr Armstrong has successfully produced a self-contained publication that begins with the basics and patiently guides the student to advanced object-oriented C++ programming in a quant finance setting. The writing style is very user-friendly and immediately reassures the reader, while numerous exercises allow solid progression. The author’s extensive background in academia and as a practitioner is apparent throughout; the latter being a key accomplishment in setting the book apart from others. As a teacher of mathematical and computational finance, Armstrong’s book will feature at the top of my list of recommended textbooks."— Dr. Riaz Ahmad, The Fitch Group and University College London (Departments of Mathematics and Computer Science) "OOP in C++ remains a difficult programming language and paradigm to learn and develop. There remains a shortage of high-quality, easy to follow texts in C++ for mathematical finance. Dr Armstrong has successfully produced a self-contained publication that begins with the basics and patiently guides the student to advanced object-oriented C++ programming in a quant finance setting. The writing style is very user-friendly and immediately reassures the reader, while numerous exercises allow solid progression. The author’s extensive background in academia and as a practitioner is apparent throughout; the latter being a key accomplishment in setting the book apart from others. As a teacher of mathematical and computational finance, Armstrong’s book will feature at the top of my list of recommended textbooks."— Dr. Riaz Ahmad, The Fitch Group and University College London (Departments of Mathematics and Computer Science) Table of ContentsIntroduction. Getting Started. Basic Data Types and Operators. Functions. Flow of Control. Working with Multiple Files. Unit Testing. Using C++ Classes. User-Defined Types. Monte Carlo Pricing in C++. Interfaces. Arrays, Strings, and Pointers. More Sophisticated Classes. The Portfolio Class. Delta Hedging. Debugging and Development ToolsA Matrix Class. An Overview of Templates. The Standard Template Library. Function Objects and Lambda Functions. Threads. Next Steps. Appendix: Risk-Neutral Pricing
£45.99
Taylor & Francis Ltd Systems Architecting
Book SynopsisDerived from industry-training classes that the author teaches at the Embedded Systems Institute at Eindhoven, the Netherlands and at Buskerud University College at Kongsberg in Norway, Systems Architecting: A Business Perspective places the processes of systems architecting in a broader context by juxtaposing the relationship of the systems architect with enterprise and management. This practical, scenario-driven guide fills an important gap, providing systems architects insight into the business processes, and especially into the processes to which they actively contribute.The book uses a simple reference model to enable understanding of the inside of a system in relation to its context. It covers the impact of tool selection and brings balance to the application of the intellectual tools versus computer-aided tools. Stressing the importance of a clear strategy, the authors discuss methods and techniques that facilitate the architect's contributioTable of ContentsProcess and Organization. Role and Task of the Systems Architect. From Customer Understanding to Requirements. Systems Architect Methods and Means. Strategy.Harvesting Synergy, Product Families. Supporting Processes. Systems and Software. Boardroom Presentation. Human Side. Reflection and Wrap-Up. References. Pictorial Index.
£39.99
Taylor & Francis Ltd Solving Complex Problems for Structures and
Book SynopsisThis book aims to present specific complicated and puzzling challenges encountered for application of the Finite Element Method (FEM) in solving Structural Engineering problems by using ABAQUS software, which can fully utilize this method in complex simulation and analysis.Therefore, an attempt has been to demonstrate the all process for modeling and analysis of impenetrable problems through simplified step by step illustrations with presenting screenshots from software in each part and also showing graphs. Farzad Hejazi is the Associate Professor in the Department of Civil Engineering, Faculty of Engineering, University Putra Malaysia (UPM), and a Senior Visiting Academic at the University of Sheffield, UK.Hojjat Mohammadi Esfahani,an expert on Finite Element Simulation,has more than 10 years of experience in the teaching and training of Finite Element packages, such as ABAQUS.Table of Contents1. Introduction about Finite Element Method. 2. Abaqus Scripting for Mesh Convergence. 3. Analysis of Steel Rectangular Plate with Circular Hole. 4. Evaluate the Capacity of the Steel Beam-Column Connection through Pushover Analysis. 5. Strengthening of the R.C Beam using CFRP Rods and Concrete Jacketing. 6. Explosive Loading on A Sandwich Plate. 7. The Impact Load on a Reinforced Concrete Beam. 8. Eulerian Buckling of Column Under Axial Load. 9. Post Buckling analysis Of Steel plate shear wall.
£131.68
Taylor & Francis Ltd Developing CrossCultural Competence for Leaders
Book SynopsisThis book offers an accessible reference and roadmap for the practical application of cross-cultural competence (3C) for leaders dedicated to leading with diversity, inclusion and personal development in mind. Developing Cross-Cultural Competence for Leaders takes readers from ideational to real, asking them to step out of their comfort zone and learn to navigate cultural differences. The authors invite readers to join them on a journey of discovery of themselves, their personal and professional peers and ultimately the cultural landscape they inhabit both knowingly and oftentimes unknowingly all in the hopes of opening doors to empathetic and effective communication. The skillset required for 3C is developed throughout the book beginning with a discussion of relevant concepts, leading the readers through narratives of extreme environments and ending with a roadmap for use in leadership positions. Each chapter discusses a foundational idea contextualized with sample naTable of ContentsForeword. 0. Introduction: Developing Cross-Cultural Competence for Leaders. 1. Defining Culture for Leadership. 2. Cross-Cultural Understanding as a Function of Leadership. 3. Experiential Learning and Immersive Environments to Develop Leaders. 4. The Ethnographic Method for Leadership. 5. Developing 3C in the Workplace and the Role of Communication. 6. Biases and Obstacles to Critical Thinking. 7. Optimizing 3C with Key Ingredients: Empathy, Mindfulness and Reflexivity. 8. The Personal and Organizational Benefits of Being Cross-Culturally Competent. Afterword.
£33.29
Taylor & Francis Ltd Developing CrossCultural Competence for Leaders
Book SynopsisThis book offers an accessible reference and roadmap for the practical application of cross-cultural competence (3C) for leaders dedicated to leading with diversity, inclusion and personal development in mind. Developing Cross-Cultural Competence for Leaders takes readers from ideational to real, asking them to step out of their comfort zone and learn to navigate cultural differences. The authors invite readers to join them on a journey of discovery of themselves, their personal and professional peers and ultimately the cultural landscape they inhabit both knowingly and oftentimes unknowingly all in the hopes of opening doors to empathetic and effective communication. The skillset required for 3C is developed throughout the book beginning with a discussion of relevant concepts, leading the readers through narratives of extreme environments and ending with a roadmap for use in leadership positions. Each chapter discusses a foundational idea contextualized with sample naTable of ContentsForeword. 0. Introduction: Developing Cross-Cultural Competence for Leaders. 1. Defining Culture for Leadership. 2. Cross-Cultural Understanding as a Function of Leadership. 3. Experiential Learning and Immersive Environments to Develop Leaders. 4. The Ethnographic Method for Leadership. 5. Developing 3C in the Workplace and the Role of Communication. 6. Biases and Obstacles to Critical Thinking. 7. Optimizing 3C with Key Ingredients: Empathy, Mindfulness and Reflexivity. 8. The Personal and Organizational Benefits of Being Cross-Culturally Competent. Afterword.
£135.00
Taylor & Francis Ltd Media Management and Artificial Intelligence
Book SynopsisThis cutting-edge textbook examines contemporary media business models in the context of Artificial Intelligence (AI) and digital transformation. AI has dramatically impacted media production and distribution, from recommendation engines to synthetic humans, from video-to-text tools to natural language models. AI is really the change agent of the media industry, answered a natural language generation model when AI was asked' about the subject of this book. It will open incredible opportunities. This book seeks to explore them.The media is examined through four sections. Principles' maps business models and the key tools of AI. Platforms' covers distribution channels in Games, Streamers, Social Networks, Broadcast and Digital Publishing. Producers' covers the engines of content-making, including Scripted, Entertainment, Factual, Content Marketing, Creators and Music. Finally, Pioneers' covers emerging sectors of Podcasting, Esports, the Metaverse and other AI-driven develTable of ContentsAcknowledgements. About the Author. Section A: Principles – 1. Introduction, 2. Media Management and Artificial Intelligence, 3. Media Business Models, 4. Overview of AI; Section B: Platforms – 5. Games, 6. Social Networks, 7. Streamers, 8. Broadcasters, 9. Digital Publishers; Section C: Producers – 10. Scripted, 11. Entertainment, 12. Factual, 13. Marketing Content, 14. Creators, 15. Music; Section D: Pioneers - 16. Podcasters, 17. Esports, 18. The Metaverse, 19. Future of the Media Business. Index.
£39.99
Taylor & Francis Ltd Media Management and Artificial Intelligence
Book SynopsisThis cutting-edge textbook examines contemporary media business models in the context of Artificial Intelligence (AI) and digital transformation. AI has dramatically impacted media production and distribution, from recommendation engines to synthetic humans, from video-to-text tools to natural language models. AI is really the change agent of the media industry, answered a natural language generation model when AI was asked' about the subject of this book. It will open incredible opportunities. This book seeks to explore them.The media is examined through four sections. Principles' maps business models and the key tools of AI. Platforms' covers distribution channels in Games, Streamers, Social Networks, Broadcast and Digital Publishing. Producers' covers the engines of content-making, including Scripted, Entertainment, Factual, Content Marketing, Creators and Music. Finally, Pioneers' covers emerging sectors of Podcasting, Esports, the Metaverse and other AI-driven develTable of ContentsAcknowledgements. About the Author. Section A: Principles – 1. Introduction, 2. Media Management and Artificial Intelligence, 3. Media Business Models, 4. Overview of AI; Section B: Platforms – 5. Games, 6. Social Networks, 7. Streamers, 8. Broadcasters, 9. Digital Publishers; Section C: Producers – 10. Scripted, 11. Entertainment, 12. Factual, 13. Marketing Content, 14. Creators, 15. Music; Section D: Pioneers - 16. Podcasters, 17. Esports, 18. The Metaverse, 19. Future of the Media Business. Index.
£137.75
Taylor & Francis Ltd The Cultural Dimension of Global Business
Book SynopsisNow in its ninth edition, The Cultural Dimension of Global Business continues to provide an essential foundation for understanding the impact of culture on global business and global business on culture. The highly experienced authors demonstrate how the theory and insights of cultural anthropology can positively influence the conduct of global business, examining a range of issues that individuals, teams, and organizations face as they work globally and across cultures. The cross-cultural scenarios presented at the end of each chapter allow students of business, management, and anthropology alike to explore cultural differences while gaining valuable practice in thinking through a variety of complex and thorny cultural issues. The fully updated ninth edition offers:â An expanded focus on international perspectives, and greater insight into China and its emergence as a global economic powerâ Consideration of team interactions in complex global environmTable of ContentsPrefaceAcknowledgments1. Cultural anthropology and global business2. Applying lenses to understanding culture 3. Communicating nonverbally across cultures 4. Communicating across cultures using language5. Negotiating across cultures 6. Understanding organizational culture 7. Partnering across cultures8. Transforming business culture9. Exploring consumers and users10. Acting and managing globallyAppendix: Cross-cultural scenario discussionsGlossaryReferences
£73.14
Taylor & Francis Ltd On the Evolution of Media
Book SynopsisThis book describes the lifecycle of media in the context of the media ecology, presenting a general theoretical framework and a series of methodological procedures to support the construction of an eco-evolutionary approach to media change. Focusing on a series of processes - emergence, competition, dominance, hybridization, adaptation, extinction - this book goes beyond a chronological approach to propose a reticulated and multi-layered conception of media evolution. If media evolution is a network, what are the relationships between media species like? What happens when a new media emerges into the media ecology? How do new media influence the old ones? Can media become extinct? How do media adapt when the social and economic context changes? How can media evolution be analysed? What kinds of quantitative and qualitative techniques can be applied in media evolution research?By presenting an innovative research approach and theoretical framework to media studies, thiTable of ContentsPart I. The rise of an evolutionary approach to media change 1. On the origin of theories 2. Media Evolution: A new theoretical framework Part II. A brief dictionary of Media Evolution 3. Media Life Cycle 4. Emergence 5. Dominance 6. Adaptation 7. Survival / Extinction 8. Niches 9. Intermediality 10. Coevolution Part III. A methodological kit for Media Evolution 11. Media Evolution: quantitative methods 12. Media Evolution: qualitative methods 13. Conclusions. Towards a new discipline
£121.50
Taylor & Francis Ltd Oribatid Mites
Book SynopsisOribatid mites, also called beetle or moss mites, include more than 10,000 named species representing 172 families worldwide. This book provides an identification key to the 96 families, 250 genera and the c.580 described species for Canada and Alaska, a fauna that encompasses more than 50% of Northern Hemisphere genera. It includes known data on the ecology of species, their distribution in the Holarctic region, and relevant literature. Oribatid mites are model arthropods in studies on development, morphology, ecology, physiology, and biomechanics. Growing recognition of the importance of soil systems for agriculture, reclamation, carbon storage and climate mitigation has spurred recent interest in the vast soil biodiversity that provide these ecosystem services. Yet the major barrier to exploring and understanding soil biodiversity is lack of comprehensive and functional taxonomic and ecological treatments of key biotic groups; groups such as the oribatid mites. OTrade ReviewIt is said that each step one takes in any natural habitat is being supported by thousands of tiny legs of soil-dwelling arthropods. A major portion of these belong to oribatid mites, yet North American biologists never have had a resource that could take them from zero knowledge to species identification. Now they do – but this book is far more than an identification guide to an underappreciated group of diverse and fascinating animals. The experienced and knowledgeable authors introduce well-referenced topics that show how oribatid mites can help us address a vast range of biological, ecological and biogeographical questions.-- Roy A. Norton, Emeritus Professor and acarologist, State University of New York, College of Environmental Science and Forestry, USAThis book is an amazing work – impeccably arranged, both methodologically and in terms of content. It supplies a highly reliable and interesting collection of data on the taxonomy, ecology and geographic distribution of oribatid mites in all ecosystems of Canadian and Alaskan landscapes. The authors present an original interpretation of the high diversity, ecological importance, and natural causes of occurrence of these mites across many different ecosystems throughout the world. This book is unrivalled in the worldwide scientific literature in its field, and it will certainly meet with major interest, both in and outside Canada.-- Wojciech Niedbała, Emeritus Professor, Department of Animal Taxonomy and Ecology, Adam Mickiewicz University, PolandThis is a book I wish I had had available when I started working on oribatid mites. It is unique in providing a comprehensive compendium of all aspects of acarine biology, making it an ideal introduction that will serve as a treasured reference book for a long time, fostering a holistic understanding of these fascinating, but often understudied organisms. Bringing all these informations on form, function, phylogeny and distribution together in one comprehensible and concise collection will no doubt incite the widened interest and collaborative research the oribatida deserve. Many thanks to all authors for undertaking the effort to provide us with this invaluable resource.-- Paavo Bergmann, Department of Biology, Konstanz University, GermanyIt is said that each step one takes in any natural habitat is being supported by thousands of tiny legs of soil-dwelling arthropods. A major portion of these belong to oribatid mites, yet North American biologists never have had a resource that could take them from zero knowledge to species identification. Now they do – but this book is far more than an identification guide to an underappreciated group of diverse and fascinating animals. The experienced and knowledgeable authors introduce well-referenced topics that show how oribatid mites can help us address a vast range of biological, ecological and biogeographical questions.-- Roy A. Norton, Emeritus Professor and acarologist, State University of New York, College of Environmental Science and Forestry, USAThis book is an amazing work – impeccably arranged, both methodologically and in terms of content. It supplies a highly reliable and interesting collection of data on the taxonomy, ecology and geographic distribution of oribatid mites in all ecosystems of Canadian and Alaskan landscapes. The authors present an original interpretation of the high diversity, ecological importance, and natural causes of occurrence of these mites across many different ecosystems throughout the world. This book is unrivalled in the worldwide scientific literature in its field, and it will certainly meet with major interest, both in and outside Canada.-- Wojciech Niedbała, Emeritus Professor, Department of Animal Taxonomy and Ecology, Adam Mickiewicz University, PolandThis is a book I wish I had had available when I started working on oribatid mites. It is unique in providing a comprehensive compendium of all aspects of acarine biology, making it an ideal introduction that will serve as a treasured reference book for a long time, fostering a holistic understanding of these fascinating, but often understudied organisms. Bringing all these informations on form, function, phylogeny and distribution together in one comprehensible and concise collection will no doubt incite the widened interest and collaborative research the oribatida deserve. Many thanks to all authors for undertaking the effort to provide us with this invaluable resource.-- Paavo Bergmann, Department of Biology, Konstanz University, GermanyTable of Contents1. Introduction. 2. Form and Function. 3. Keys to Families, Genera and Species. 4. Ecology of Oribatida. 5. Diversity of oribatid mites across the Northern North American landscape. References. Index
£105.00
Taylor & Francis Ltd Management Control Systems DecisionMaking and
Book SynopsisThe systematic approach to innovation development today is one of the world's most prominent scientific fields, and with good reason. When applied correctly, such system produces regular outcomes, which consistently drive lasting competitive advantage. Unfortunately, as much as it is beneficial, the orchestration of an undisturbed flow of multiple complex, dynamic, and flexible innovation development processes is structurally demanding.In this book, a recognised innovation management specialist sets the record straight, offering a comprehensive approach to the improvement of innovation efficiency with the use of management control system. Unlike other books on the subject, it proposes original representation the CDI model of the relationships between management control system, decision-making quality, and innovation system efficiency and explains why management control is fundamental to innovation management. In addition to that, inside the reader will find several originalTable of Contents1. Management control systems 2. Decision-making 3. Innovation development 4. The control-decision-innovation (CDI) model 5. Empirical research methods 6. Empirical study results and discussion
£150.00
CRC Press Perspectives in Sustainable Equity Investing
Book SynopsisSustainable investing has recently gained traction throughout the world. This trend has multiple sources, which span from genuine ethical concerns to hopes of performance boosting, and also encompass risk mitigation. The resulting appetite for green assets is impacting the decisions of many investors. Perspectives in Sustainable Equity Investing is an up-to-date review of the academic literature on sustainable equity investing. It covers more than 800 academic sources grouped into six thematic chapters. Designed for corporate sustainability and financial management professionals, this is an ideal reference for ESG-driven financiers (both retail and institutional). Students majoring in finance or economics with some background or interest in ESG concerns would also find this compact overview useful. Key Features: Introduces the reader to terms and nomenclature used in the field. Surveys the link between sustainability and performance
£18.99
Taylor & Francis Ltd Digital Health and Patient Data
Book SynopsisPatients with unmet needs will continue to increase as no viable nor adequate treatment exists. Meanwhile, healthcare systems are struggling to cope with the rise of patients with chronic diseases, the ageing population and the increasing cost of drugs. What if there is a faster and less expensive way to provide better care for patients using the right digital solutions and transforming the growing volumes of health data into insights? The increase of digital health has grown exponentially in the last few years. Why is there a slow uptake of these new digital solutions in the healthcare and pharmaceutical industries? One of the key reasons is that patients are often left out of the innovation process. Their data are used without their knowledge, solutions designed for them are developed without their input and healthcare professionals refuse their expertise. This book explores what it means to empower patients in a digital world and how this empowerment will bridge theTable of ContentsChapter 1: The patient empowerment movement Chapter 2: Patient data ownership Chapter 3: From raw data to insights Chapter 4: Applications of health data Chapter 5: Foundation of Patient-driven digital health systems Chapter 6: Afterword: Future 20-50 years, what healthcare would look like
£32.99
Taylor & Francis Ltd Strategic Corporate Crisis Management
Book SynopsisPresenting an alternative to traditional models of centralized crisis management, this book makes the case for decentralizing crisis response and building resilience where it matters most, and provides an accessible, pragmatic approach for doing so. Focusing squarely on crisis management, the book challenges the notion that corporate crisis teams can be expected to swoop in and save the day: the role of the crisis team should be to advance a culture of readiness across an organization, and to foster leadership and crisis competency where it's needed, when it's needed. Crisis management expert Brendan Monahan draws from current management and leadership thinking that challenges hierarchies, finds incredible potential in the power of an organization's people, and aligns with many of today's highest-performing organizations that have already adopted this approach. This may run counter to current crisis management texts prescribing highly disciplined planning and commaTrade Review"Crises are progressively becoming more complex, frequent, and severe. As a result, your crisis preparedness and response capabilities must adapt to the new landscape when there is only one chance to "get it right." Brendan Monahan provides Crisis Management 2.0 insights that go beyond traditional preparedness and response approaches. Strategic Corporate Crisis Management: Building the Unconquerable Organization is a well written and visionary guide for handing crises of the future." Bruce T. Blythe, Chairman R3 Continuum (Ready, Respond, Recover)"As a corporate security senior leader with close to 40 years of federal law enforcement, state government, and private sector security experience, I am excited to see this book from Brendan. From his time as an intelligence analyst, crisis management and business continuity professional, Brendan has developed unique insights on the emerging and complex global risk environment facing businesses today. This book will serve as a great introduction to the next generation of crisis management and business continuity leaders. It will also serve as a clear reminder to my peer/legacy security professionals on the variety, complexity, and impact from these new threats and challenges. As Brendan’s book highlights, we should see such incidents/crisis as an opportunity for growth and betterment." Edward Dickson, Vice President, Global Security, Global Pharmaceutical Corporation "This book serves as a cautionary message to public and private sector managers and leaders that crisis will continue to confront them, increasing in number and unfamiliarity. While public sector organizations such as fire and police departments have come to rely on the usefulness of an incident command type system and command post for managing an unfolding crisis or critical incident, it would serve them well to heed the principles and recommendations of this author. Monahan brings to the fore the criticality of public and private sector organizations being adaptive to ever changing circumstance and situations, developing competencies among organizational personnel and planning and preparations that should continue to evolve. It is beyond difficult if not impossible to plan and prepare for the type and nature of every crisis, however, the author provides thoughtful insight into how leaders and crisis team members can better serve their organizations with the goal of successful outcomes." Russell Fischer, Retired Chief, Miami-Dade Police Department, Miami, Florida Table of Contents1. Preface - Unconquerable / Introduction – Into Action Part I 2 - Old Ideas Become New Again: What’s the Plan vs What’s the Story? 3 - The Problem, The Challenge and A Solution Part II 4 - Crisis Management for Complex Organizations: A Practical Approach 5 - Rapid and Responsible Escalation Part III 6 - The Only Three Questions You Need to Ask – "Who’s In Charge" – Crisis Leadership 7 - "What Needs to be Done?" - Defining Priorities & Action Management 8 - "Who’s Doing What?" – The Mapmakers: Crisis Teams and Responders 9 - Conclusion: Becoming Unconquerable
£29.99
Taylor & Francis Ltd Dynamic Management and Leadership in Education
Book SynopsisThis book presents a new integrated theory of dynamic management and leadership in one comprehensive approach. It offers a new way of looking at the field, drawing on a wide body of research and practice in the fields of leadership and management, across all sectors in education and more broadly. The book focuses on management against a backdrop of leadership theory. Including examples of practice and application in schools, colleges and universities, it uses a range of historical leadership approaches to scaffold different management techniques that are known to work in effective organisations. It explores the overlap between management and leadership as dynamic theoretical and practical activities, merging the two together into a holistic model that can be applied by managers working in educational settings. Its twenty-six chapters also consider the praxis of educational leadership and management from political, economic and ethical perspectives in relation to issuesTable of Contents1.Introduction. Part 1: Theoria. 2. Trait leadership theory. 3. Charismatic Leadership and the Core Quadrants. 4. Participative leadership and De Bono’s Six Thinking Hats. 5. Behavioural Theories: Dynamic Leadership, Followership and Style. 6. Behavioural Theories: Motivational, Authentic and Transactional Leadership. 7. Situational and Contingency Theories of Leadership and Management. Part 2: Poiesis. 8. Keeping dysfunction at bay or creating order?. 9. Genba Kaizen. 10. Managing Innovation and Change. 11. Approaches to Intellectual Capital. 12. Dynamic Leadership and Intellectual Capital. Part 3: General Praxis. 13. Process Improvement. 14. Scorecards and Dashboards. 15. Structures and Systems. Part 4: Ethical Praxis. 16. Three Levels Leadership and Self-Mastery. 17. Moral Leadership and Cultural Leadership. Part 5: Economic Praxis. 18. Matrices and Grids. 19. Pay and Reward. 20. Measuring Responsibility. 21. A Profile Guide Chart Method for Job Evaluation. 22. Measuring Competition and Competitiveness. Part 6: Political Praxis. 23. Transformational Theory: Team and Network Leadership. 24. Transformational Theory and Change: the Dynamic Leadership of Risk and Choice. 25. Transformational Theory and Vision Leadership. 26. Distributed, Instructional and Virtual leadership.
£38.99
Taylor & Francis The Economics of Gender and Sport
Book SynopsisWhile womenâs cricket, and womenâs sport in general, has gained enormously in popularity in terms of both spectators and TV audiences, comparatively little is known about it and its participants, and there are few, if any, quantitative assessments of the game. The Economics of Gender and Sport: A Quantitative Analysis of Womenâs Cricket fills that gap. The work analyses the different forms of cricket - Test cricket, One-day, T20 â and is based on the latest sets of available data. It seeks to answer questions such as how well female cricketers play, how well they are paid, who the superstars are, and how competitive womenâs cricket is. It also examines more general issues which affect menâs cricket too, with the over-arching theme of this book being inequality. First, the chapters discuss inequality in the distribution of luck. The book discusses the importance of luck in cricket and suggests a way of distinguishing between luck and ability in determining match outcome
£39.99
Taylor & Francis Ltd Planning Law and Practice in Northern Ireland
Book SynopsisEach of the jurisdictions within the United Kingdom is constantly refining the operational characteristics of its planning system and while there are some common practices, there are also substantive divergences. In each territory the planning template is shaped within a dynamic political and legal context and thus students and practitioners require an accessible, in-depth and up-to-date literature dealing with this matter. The multi-disciplinary contributors to this expanded Second Edition of Planning Law and Practice in Northern Ireland explore the progression of planning within the region and discuss prominent facets of contemporary development management, development plans, environmental law, property law and professional practice. Consideration is given to the consequences of Brexit for planning in Northern Ireland, devolved government institutional structures for planning, and the post-2015 emergent performance of local authorities in this arena. The book makes an imporTable of Contents1 The evolving Northern Ireland planning systemStephen McKay and Michael Murray2 Development, planning applications and their determinationStephen McKay and Michael Murray3 Amenity and special forms of development managementStephen McKay and Michael Murray4 Continuity and change in development plansStephen McKay5 The evolution and application of planning enforcementJane McKay and Stephen McKay 6 Developer contributions and 'planning agreements' in Northern IrelandThomas Murphy, John McCord and Michael McCord7 Judicial review in the planning arenaStephen McKay and Michael Murray8 Environmental law in Northern IrelandBrian Jack9 Environmental health, environmental protection and their relationship with spatial planningSean MacIntyre10 Environmental impact assessment and development managementNeil Galway and Stephen McKay11 Planning and renewable energyStephen McKay and Michael Murray12 Planning and placemakingMura Quigley13 Marine spatial planning for Northern Ireland: from fragmentation towards integrationHeather Ritchie, Joseph Onwona Ansong and Wesley Flannery 14 Cross-border spatial planning on the island of IrelandGavan Rafferty15 Equality law, good relations and planningDiane O'Neill and Brendan Murtagh16 Property law and planning in Northern IrelandJohn McCord, Thomas Murphy and Peadar Davis17 Liquor licensing law and planning in Northern IrelandMichael Murray18 Planning and professional practiceGary McGhee, William Orbinson QC, Stephen McKay and Michael Murray
£35.99
Taylor & Francis Ltd Interpretive Solutions for Dynamic Structures
Book SynopsisABAQUS software is a general-purpose finite element simulation package mainly used for numerically solving a wide variety of design engineering problems; however, its application to simulate the dynamic structures within the civil engineering domain is highly complicated. Therefore, this book aims to present specific complicated and puzzling challenges encountered in the application of Finite Element Method (FEM) for solving the problems related to Structural Dynamics using ABAQUS software that can fully utilize this method in complex simulation and analysis. Various chapters of this book demonstrate the process for the modeling and analysis of impenetrable problems through simplified step-by-step illustration by presenting screenshots from ABAQUS software in each part/step and showing various graphs.Highlights: Focuses on solving problems related to Structural Dynamics using ABAQUS software Helps to model and analyze the different typesTable of Contents1. Development of Subroutines for ABAQUS Software 2. Evaluate Performance of Steel Wall in Structures Subjected to Cyclic Load 3. Performance of Reinforced-Concrete Frame with Embedded CFRP Rod Under Cyclic Load 4. Behavior of Precast Beam–Column Dowel Connection under Cyclic Loads 5. Simulation of the Preloaded Bolt Connection under Cyclic Loading 6. Beam–Column Connection Retrofitted with CFRP Sheets Subjected to Pushover Loading 7. Hollow Circular Ultra-High-Performance Concrete (UHPFRC) Section under Lateral Cyclic Load 8. Modal Analysis of a Three-Story Building
£135.00
Taylor & Francis Innovative Finance for Technological Progress
Book SynopsisInnovative businesses and startups contribute to job creation, economic growth, and technological advancement in most countries. Finance helps nurture innovative firms like startups. Unfortunately, most startups and innovative projects cannot secure finance through the usual and conventional methods.This book goes beyond traditional financing to explore innovative ways to help finance startups and novel businesses. The book covers institutional innovation, innovation in products and processes, and the recent progress in financial innovations in various countries through empirical and case studies. It gives an in-depth look at regulatory, policy frameworks, and risk assessments for financial innovations. It also assesses the role of various innovations, including Fintech, machine learning, big data, scoring models, credit databases, digital platforms, credit guarantees in funding startups, and novel technologies.This book offers valuable insights into how
£39.99
Taylor & Francis Ltd A Beautiful Way to Coach
Book SynopsisLeaders need to renew and recharge regularly to lead more effectively. Forget the squeezed hour of coaching on Zoom or in a busy office this book invites coaches and leaders alike to re-energise their style of executive coaching by stepping beyond traditional techniques and out of the office for an executive day retreat.Based on the award-winning framework of the Positive Vision Day programme, this accessible book introduces a new approach to coaching, combining time-out in a natural and beautiful setting with positive psychology. The book is designed to inspire coaches and leaders to take a day away from the desk, step into nature and renew their energy and purpose. As a coach, you are needed more than ever to help leaders align their strengths and values to their personal vision. This book does just that, and provides: Detailed exercises linking psychological underpinnings to the goals of each exercise, including how to avoid classic coaching pitfalls. Trade Review"As an executive coach for over 40 years, I know it can become tiring for both coach and coachee to keep the same routine. A Beautiful Way to Coach presents an incredible perspective on a fresh and engaging method for coaching to reinvigorate the process and keep you and your clients striving for great results." Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There "This is a book for these changing times; a book that explores the new qualities of leadership that we need so much in the world today - courage, a growth mind set, the ability to ask quality questions and the willingness to take action and reflect. This is such an important book. I encourage all leaders and coaches to read it and to encourage others to do the same." Sue Knight, NLP Master Trainer and Author of NLP at Work "When you walk beside someone on a learning journey, you engage so much better than walking behind or in front of them. Often the most powerful coaching happens when we leave chairs behind and venture into the great outside, where anything is possible!" David Clutterbuck, Co-founder of the European Mentoring & Coaching Council and author of over 70 books "I have completed 3 Vision Days in the last 6 years. They have all, without fail, propelled me along the path I needed to be on at that time and contributed measurably to my success. Creating a whole day, the space, the focus, the time in nature is an incredibly powerful tool and my personal secret weapon. I literally couldn’t have achieved what I have without Fiona and her Vision Day methodology and this book now shares these ideas more widely." Sharon Whale, Chief Executive Officer, Global Markets & Operations, Oliver, and Great Britain Creative Industries Businesswoman of the Year 2021 "This is a gift of a book for coaches and at the start, the author, Fiona Parashar, makes a promise to offer a coaching approach that is "positive, intensive and transformative". And for once, a business book delivers! Not only will this give you an inspiring (and original) way of working with your clients, incorporating the outdoors, but it is also deeply pragmatic, walking you through her process step by step. Almost holding your hand. After reading the book, I immediately wanted to get out in nature with my clients and invite them for a Positive Vision day! Written with a warmth and a generous guiding hand, this is a book chock-full of insights and tools to refresh your coaching and an opportunity to boost your coaching repertoire." Dr Lucy Ryan, MD of Mindspring International, Author of Lunchtime Learning for Leaders "In A Beautiful Way to Coach, Fiona shares an approach to coaching which beautifully touches on the deeper layers of meaning and - I dare say spiritual - connection, while keeping the experience and results very practical and down to earth. In this book she hands you the essence of her twenty plus years of experience so you can just run with it." Annemiek van Helsdingen, Founder of the Academy for Soul-based Coaching "This book is a gift to leaders and coaches everywhere. It bring home through its wonderful storytelling, insights and wisdoms how vital nature is to combatting the epidemic of exhaustion and burnout. This is a resource you will not want to miss out on. Reading it gave me goosebumps as the stories and case studies resonated at a deep cellular level." Jackee Holder, Executive Leadership Coach and Author of 49 Ways To Write Yourself Well, Be Your Own Best Life Coach, and the writing maps Writing with Fabulous Trees and Rewilding the Page Table of ContentsPart I: Why, What and Where? 1. The Why and the What 2. The Where Part II: The How 3. How to bring the flavour of positive psychology to your coaching even if you have never studied it Part III: Who Benefits? 4. Challenges, Practical Considerations and Some Executive Case Studies Part IV: What Next? 5. Professor Peter Hawkins and Fiona Parashar in dialogue about the future of Positive Vision Days and Executive Coaching
£27.99
Taylor & Francis Disability in the Workplace
Book SynopsisThis book introduces the difference model of disability. Framed within an affect-based understanding of the relationships between those living with impairments and others, this new model offers a reconsideration of the construct of disability itself. Disability is flexible, relational, and perceived through an acognitive lens.At a practice level, the difference model offers a framework for creating more positive and successful relationships between people with disabilities (PWDs) and others within the workplace. This includes two new tools, the Co-Worker Acceptance of Disabled Employees (CADE) Scale and the Perceived Barriers to Employing Persons with Disabilities (PBED) Scale. Designed to measure workplace attitudes, and changes to these attitudes, each of these scales provides empirical evidence in support of strategic planning and, ultimately, an increased representation of PWDs. Finally, this book considers the effects of language and technology on workplace attitudes tow
£37.99
CRC Press Construction Company Management
Book SynopsisConstruction Company Management will give readers a detailed understanding of the critical aspects of managing a successful construction company in a dynamic and complex construction business environment characterised by intense competition, supply chain disruptions, and rapid changes in technology, regulations, client preferences, and market conditions.The book will introduce readers to different dimensions of construction company management. The topics covered reflect current business practices in the construction industry, including company strategy and business models, stakeholder management, contract management, resource management, risk management, knowledge management, company finance, digital innovation, organisational resilience, and the regulatory environment. The book also includes much-needed discussions on ethics, integrity and professional standards, and diversity, equity, and inclusion in construction companies. It explores the opportunities and challeng
£999.99
CRC Press Acceleration of Digital Innovation Technology
Book SynopsisSustainable Collaboration in Business, Technology, Information, and Innovation (SCBTII 2021) focused on Acceleration of Digital Innovation & Technology towards Society 5.0. This proceeding offers valuable knowledge on research-based solutions to accelerate innovation and technology by introducing economic transformation to solve various challenges in the economy slow-down during the post-pandemic era. The business sector should have the ability to gain sustainable competitive advantage, and quality growth by synergizing management capabilities, mastery of technology, and innovation strategies to adapt to external trends and events. This Proceeding is classified into four tracks: Digital-Based Management; Strategy, Entrepreneurship, Economics; Finance and Corporate Governance; and Accounting. This valuable research will help academicians, professionals, entrepreneurs, researchers, learners, and other related groups from around the world who have a special interest in theories and praTable of Contents1. Strategic Entrepreneurship; 2. Digital-Based Management; 3. Finance and Corporate Governance; 4. Accounting.
£164.02
Taylor & Francis Ltd Financialization and Macroeconomics
Book SynopsisFinancialisation has become a widely discussed and debated term leading to a plurality of perspectives, but no fixed definition or single reading. This book presents a critical exploration and review of the current literature on financialisation, focusing on the financialisation of NFCs and its possible implications for the macroeconomic and financial stability of advanced countries. Starting from this critical analysis, it proposes some new readings of the process of financialisation, linking it directly, on the one hand, to the evolution of interest-bearing capital and the credit system, and, on the other hand, to the historical tendencies of monopoly capital towards financial arrangements to manage corporate control. Finally, a conceptual scheme for interpretation and a mathematical model of corporate portfolio choice is developed to explain how the tendency in developed countries to place growing shares of social surplus in speculative financial channels can contribute toTable of ContentsIntroduction. 1.Post-Keynesian approaches. 2.The French Regulation School and the Social Structures of Accumulation approach. 3.Classical Marxist approaches. 4.Interest bearing capital vs industrial capital. 5.Financial rentiers and the revenant conflict between rent and profit. 6.Corporate saving glut and liquidity holding. 7.Financialisation of NFCs, globalisation and growth. 8.Conclusion
£35.99
Taylor & Francis Ltd Sustainability in Agribusiness
Book SynopsisAccomplishing sustainability in the agribusiness sector is a significant, yet time-sensitive, challenge, especially when balanced with the need to grow sufficient quantity and quality of food to keep the growing global population healthy.Through both quantitative and qualitative methods, this book explores the extent to which the agribusiness sector is already evolving to become sustainable and the ways in which innovation in the industry can help address sustainable development goals, particularly around zero hunger, gender equality, decent work, responsible consumption and production, and climate action. The contributors to this volume address the following key questions: What are the drivers and barriers for the agribusiness sector to become sustainable? Which business models best facilitate the implementation of sustainable goals? How can we measure the extent to which the agribusiness sector is becoming more sustainable? How can the agribusiness sector leverage recent teTable of ContentsIntroduction, PART 1 THEORIES, CONCEPTS, AND DEFINITIONS, Chapter 1 State of the art and conceptual issues: Agribusiness and Sustainability, Chapter 2 The role of agribusiness in achieving Sustainable Development Goals: technologies, strategies, and ecosystems, Chapter 3 Gender Equality in Sustainability Reporting: Insights from Listed Italian Agri-Food Companies, PART II THE ROLE OF BUSINESS MODELS AND ECOSYSTEMS, Chapter 4 Inclusive value creation in the coffee industry A Framework of Blockchain-Enabled Dynamic Capabilities for Sustainable International Supply Chain Transformation, Chapter 5 Associativism as a promoter of sustainability in farmers and a driver for creating value for sustainable practices: the case of Socicana, Chapter 6 Social business models in agri-food: An interview with Sara Rajabli, founder of Buta Art & Sweets, PART III THE ROLE OF INNOVATIVE TECHNOLOGIES FOR SUSTAINABILITY, Chapter 7 The role of innovative technologies for sustainability, Conclusion Sustainability in agribusiness: what is still in the works
£35.99
Taylor & Francis Ltd Conflict Power and Organizational Change
Book SynopsisA capacity for learning, adapting, and changing is an important facet of organizational resilience. What is involved in generative organizational change? Is it an event, a process, or constantly ongoing? What makes organizational change good for the organization? Who has the power to decide what is good for the organization and its members? How is it decided? What if there is strong disagreement or conflict? How is that handled? What is the role of organizational members and leaders in these discussions? As these questions demonstrate, the triad of change, power and conflict are intimately linked. The purpose of this book is to explore the topics of change, power and conflict as they relate to the experiences of everyday organizational life. It will provide readers the opportunity to reflect critically on their own local experience and involvement in organizations and to glean actionable wisdom for meaningful engagement and impactful contributions to their organization(s) in Table of Contents1. The confluence of conflict, power, and change 2. Three points of focus 3. Conflict 4. Power 5. Change 6. The triad of conflict, power, and change
£19.99
Taylor & Francis Ltd Shadow Economies in the Globalising World
Book SynopsisFrom West Indian sugar and bottles of Southeast Asian arrack to French red wines, English felt cloth, and Mediterranean lemons, many global wares ended up in the Scandinavian borderlands during the late eighteenth century. This book explores how and why these goods came to be there and analyses what smuggling can reveal about the emergence of global trade, the formation of the nation state, and the development of consumer society in Europe's northernmost outskirts. This book shows that the global underground was ubiquitous in the Nordic countries and fundamentally altered them, politically, economically, socially, and culturally. Through re-evaluating the role of smuggling the book complements and challenges established historical accounts about state building, market dynamics, consumer culture, and ideas and identity. It also offers a roadmap for how to think about illegal global trade and how to approach this notoriously difficult research field. By integrating illegality, Trade Review'This innovative book reconceives smuggling not just as a national phenomenon but as both global and globalizing. At the same time, it shows how smugglers and smuggled commodities – such as coffee – profoundly influenced Nordic culture, politics, cultural mores, and even foreign policy.'Margaret R. Hunt, Professor of History, Uppsala UniversityTable of Contents1. Introduction 2. Trade in Conflict 3. Porous Borders 4. Racketeering Retailers 5. Consuming Contraband: Worsteds & Coffee 6. Smuggling and the Perpetual War 7. Conclusion
£34.19